Avas Flowers Reviews

Absolutely terrible experiences! First time, I chalked it up to human error-- it happens- they delivered to the wrong address and then promptly refunded me. The second time-- HORRIBLE. I ordered a bouquet on 6/9 and paid for delivery for the next day. I received an email saying they didn't have the exact order but can provide a similar arrangement. Ok, fine, deliver something else. However, the issue is, they NEVER actually delivered the flowers. When I called again (I'm not even going to go into the absurdity of the call-back system routing me to a call center abroad...) the woman assured me that the flowers would be delivered the following Monday and she would reimburse me 25% for my troubles.

It’s been two days after my delivery date and I still haven’t received my flowers when they said they were out for delivery 2 days ago. I just want to make sure my flowers get to my GF soon or get my money back and order new ones cause this is ridiculous!

I placed an order for a dozen roses for my wife for our wedding anniversary. By way of background, I had previously ordered a dozen roses each for my wife and mother-in-law for Valentine's Day, and we were pleased with everything. Not so on this occasion. Early anniversary afternoon I got an email notice that my order had been delivered to our home. It was not. Thus began the nightmare that lasted WAAAY too many hours.

I ordered flowers to be delivered to my friends home on a specific date. I found out that she was not going to be released and tried to change the delivery date. YOU CANNOT TALK TO A REAL PERSON!!! The online program to change an order indicated that the change has been made and accepted. Three hours later (on the date I was trying to change) I received a text advising me that delivery had been made. And no one was home and it was 92 degrees. Terrible customer service! Will NOT use this company again!! Believe the terrible reviews!

Very disappointed in this service. Marketed as "family-owned" business, which I thought meant somewhat local. Had all kinds of trouble with the website and had to call for assistance just to place my sympathy order in time for the funeral services. 24 hours later, I received a text that there's a problem. Call customer service again, they have no peace Lilly plants, had to settle for a vase of roses. Also, the delivery is backed up now by a whole day. Now the flowers won't arrive at the home until the day the entire family will be at the services. If I didn't have a broken arm, I would have gone and bought a Lilly at the store and brought it myself. They then offered me a 25% discount on any future orders for my inconvenience. I declined, as I will not use this company again.

What a horrible website if you have a problem. The address was wrong. They put my city for the delivery. I couldn't change it, the chat takes you round and round, you click cancel order and it goes back to something else. A phone number with a recording. Any company that does not have a way to communicate with them should not be in business. Not to mention the price they quoted and the price they charged me was different - higher. Their website pops up when you are trying to find a local florist. That's what I thought. I will be reporting fraud to my credit card company. The flowers were never delivered because they were in the wrong state.

I sent flowers and TWO stuffed animals to a home as they had endured a very tragic death. I wanted 2 bears so each child in the home had one. Of course only one arrived. When I called it was difficult to even get to an agent. I had to call several times before the call went through. Once I did I was put on hold at least 4 times. They finally came back that they would not deliver the missing bear, but would offer me 30% off a future order. No way! I insisted on either a refund or deliver the bear I paid for. I finally was told they would give me a refund. The agent was always kind and apologized, but I will never use them again.

I ordered a chosen from their website bouquet, they added $40.00 of hidden fees on top of it with “free shipping”. They promised the order would be delivered the same day. It wasn’t! I called the next day and they did deliver that day. The flowers received looked NOTHING like they promised! About a third of the size bouquet I paid for, with sub par flowers! They stole my money, and they will steal yours to if you buy from this business! The promised bouquet was the “Harmony” bouquet. This is what my friend received… Nothing even close, with way less flowers!

Worst experience of my life! Will never use them again. Did not receive what I ordered. Customer service was horrible.

They did not deliver on agreed upon date. Do not answer phone. They call me and leave me on hold then hang up on me. DO not order from here.

I wish I could give Avas Flowers zero stars. This was one of the most frustrating customer service experiences I’ve ever had. I ordered flowers for my wife at 7:00 AM as a surprise “just because” gift, expecting them to be delivered the same day as promised. The flowers were never delivered. What makes this even worse is the complete lack of customer service. I couldn’t get a straight answer about my order, couldn’t get anyone to provide a meaningful update, and felt like once they had my money, they no longer cared about fulfilling the order or helping me resolve the issue.

I would not use Avas Flowers. I ordered a floral arrangement for a very close family friend whose father passed away. I started to order the arrangement over the phone, but I told the lady I wanted to add a card message and since it was a rather personal message I would just do it all online. She was very pushy to get me to order over the phone which should have been a red flag honestly. She told me she would email me and I could reply to her email with the message and she'd add it to my order.

Will not use this Florist again. Absolutely horrible service. Changed date 3 times. Never received my order.

Shown one product, received a poor representation of what was received.

What a horrible experience. I ordered a spray of sympathy flowers to be delivered to a funeral home before 11 o’clock the next morning. They said no problem and would even email me a picture of the arrangement before it was sent out. When I never got correspondence of the picture, I became nervous and I started calling. You can never get through to a live person. By 5 o’clock that same day., well after the funeral service was over. I finally was able to speak someone and they told me that they substituted it for a different arrangement and they can deliver it to the family members home since it wasn’t delivered to the funeral home. I told them no, I wanted a refund. They did not want to refund the money to me. It took nine different phone calls and a lot of angry words to get them to refund the money to me. These are horrible unethical people who are just ripping people off with absolutely no sense of decency.

If I could give a 0 review I would! I definitely should have looked into them more before I made my order. I'm not even sure how these people are still in business. I placed an order 4 days before the delivery date. On the date of delivery I received an email saying it couldn't be delivered because it was a same day order. Trying to get a real person on the customer service number was a nightmare. I was hung up on several times after being placed on hold. Then sent to a survey, which I absolutely did. They couldn't tell me the flowers were even being delivered. The flowers were finally delivered, but they didn't put the card in there!!! When I finally spoke to them they tried to tell me I was in the wrong and didn't put a card. This place is a joke! Don't waste your money with these people and use a local flower shop!

I ordered a bouquet from the website called Sweetest Surprise. Immediately got a text saying to contact them because what I ordered was not available. I contacted them and was placed on hold for 45 minutes. They explained they had a more expensive bouquet in the same colors they would send. It wasn’t even close. The replacement was a dozen roses in yellow, red, and orange. Was supposed to be pastels in pink, lavender, and white. I called customer service and was told I approved the change. I said only for another arrangement in the same colors.

These are the worst of the Online suppliers. Their flowers appear beautiful on the website, but when you order, they call you back and indicate that a substitution is required then they minimize the substituted product for as base a product as they can deliver and they will not give refunds. We paid for a beautiful fresh cut flower arrangement and they sent 12 sunflowers as the full arrangement. This is ridiculous. They are dishonest, and I would never ever use them again.

I used Avas Flowers for the first time to have flowers delivered to my mother on Mother's Day. I ordered an arrangement of 30 mixed red roses and carnations, but what my mother received was nothing like the picture shown on the website. The arrangement only had 21 roses and carnations and looked a fraction of the size shown when I selected the item. I will not be using these company again.

Sending flowers to someone is a heartfelt expression of love. So when want to send flowers, I advise you to not go through Ava’s. It is the poorest customer service and false advertising I have ever experienced. Check out the pics. I ordered the flowers on the Left. My daughter got the flowers on the right, not in a vase (that one is hers). I paid $37.99 and about that much for shipping handling- $78 for a handful of flowers!

These people are horrible, SCAMMING people out of money. They stole $100 dollars from me after the flowers I ordered were not delivered! Horrible business and ethics! Do not use these people! Oh and there's no one to call lol, nope, it's an automated service that takes you in circles.

This week I ordered flowers for a funeral. They were to arrive on Thursday 5/21/26 before 7 pm. I tracked the order all day and even contacted the company for help which was a major waste of time. They are impossible to reach. I found out this morning that the flowers were delivered at midnight! In addition, the flowers I chose from the website were not remotely like the arrangement that was delivered. They were tired, dropping and old looking. You can compare the one I bought, with the one's delivered in the photos. Sadly, because I was in a hurry, I only did a shallow dive into Ava's reviews. The first one I came across gave it glowing remarks. It was only after the shipment was unaccounted for that I did more digging and was horrified to see that this company has some of the worst reviews I've ever read.

This website is a complete scam! I placed an order that was shown as delivered. It was never received! I tried to reach the someone about the problem and there is no way to get through to customer service. Says they will return your call however they did not. Also the chat option is no help either, keeps asking questions that are completely irrelevant and gets you nowhere! TOTAL FRAUD.

THEY NEVER SENT MY MOTHER'S DAY FLOWERS, CLAIMED THEY HAD DELIVERED THEM, AND MADE IT NEAR IMPOSSIBLE TO GET A REFUND. $27 Service Fee! Call Log Screenshot Below shows part of my experience.

Ordered flowers for 93 yr old mom in nursing home. On Mother's Day was emailed that they couldn't deliver. Emailed me that I was refunded 5/12 but I have not received my refund. When I call customer service they register my call to be called and and when I get a call back it disconnects. (I have called 17 times). When I submit a ticket online with customer service I get an error message to try again later. $89 is not a fortune, it's the integrity issue with this company that bothers me. THIS COMPANY IS A TOTAL SCAM.

If I could I would give a zero point value. What a joke of a company. You purchase the flowers only for them to take 3 hours. Then we it states it out for delivery they postpone the flowers for tomorrow. When they state they delivier up to 7pm. Why are you postponing it at 3pm then. Why take my order if you knew that there was supposedly a lot of orders needing delivery. You have got to be kidding me. A bunch of scam artists. They also don't tell you when you purchase the flowers that if you cancel the order they still get the payment. To which you only find out when you are cancelling the order I should have looked at the reviews prior to the purchase because they seem to scam a lot of others as well.

This rating is about "communication" with Avas more that it is about their flowers. Mainly because the flowers I ordered never showed up at the Convent and the customer service ticket is still open (4 days after "delivery"). Here are my lessons learned:

My daughter-in-law ordered a "premium bouquet" for me for Mother's Day. The order was processed by a Hy-Vee Grocery store in Bloomington, IL which is in McLean County. I took some photos and texted her and the family so she could see. She was livid. The bouquet she ordered was "premium" for $100 and Mother's Day orders had free delivery - supposedly. These looked like they came from a waste basket and were arranged by one who obviously has no talent!

I ordered a birthday bouquet for my mom. It was SUPPOSED to be purple daisies, purple roses with a couple of pops of dark green, unique greenery. What arrived was mostly white daisies and basic greenery with a few purple roses with brown edges....poorly arranged.... and a random, single lily. My mother does not like lilies and is terminally ill. That Lily is in bad taste. Horrible rip-off. Called. Was told Avas would call back. Nope. Shame on you.

If I could give negative stars I would! I placed my order for an area out of state. I did get a call that day to give more information. The service was the next day at 5 pm (which gave them plenty of time) and the flowers were to go to a church. They were never delivered AND I was never contacted if they were having issues! When I called the following day due to them being closed at 5 pm and they couldn’t even give me an explanation as to what happened. So frustrating!!!

Negative stars. My Mom has not received flowers yet, 6 days after Mother's Day. I now have daily messages from Avas saying I need to call AGAIN, about recipient details. Not sure how they remain in business. Never again. They should be paying me at this point.

I should have read the reviews for this florist, who is only a few blocks away from where the flowers were to be delivered. Despite ordering two days ahead of time, receiving a confirmation for delivery date, the flowers were never delivered. There was no answer at their shop (on a Saturday) and Sunday, they were closed. They absolutely ruined my Mother's Day by not delivering these flowers when they said they would. These people should clearly close shop and go into another profession, but somehow I think they'd fail at that, too. Stay away!

This company managed to fail at the one thing it exists to do: deliver flowers. If you are looking for a company to take your money and then disappear when it time to deliver, this place will be an excellent choice. The flowers never arrived, neither did any accountability or refund.

I placed an order with Avas Flowers as they came up in a search for Orange Park. FL. They were not local and appear to be a national company, God only knows where they are located! The order arrived late with substitutions that I could have bought at the grocery store. They did not include a stick with the card attached. The customer service is terrible! The website and system they have keeps you in a loop without every getting through to an actual person. When they call back, they slide right into voicemail, bypassing the customer altogether. This is intentional! This business is a scam and I deeply regret ever giving them my business.

I placed an order for my daughter’s birthday and paid extra for the large arrangement with balloons. Around 2 PM, I started getting nervous that the order would not arrive before she left work at 4 PM, so I called the 888 customer service number. Unfortunately, there was no way to speak to an actual person — only automated messages that kept repeating and didn’t match what I was trying to do. The only options were to reschedule or cancel the order, when all I wanted was confirmation that it would be delivered on time.

I was supposed to receive a dozen roses for Mother’s Day. Two days later a small set of flowers showed up in a vase with no water, 2 roses, some daisies, and some berry looking things. Terrible! I went to the local grocery store to add to the flowers to send a pic to my kids!! How does the company operate? Somehow they get to the top of the search for local florists.

Did not get what I ordered! I paid over $100 and got a crappy arrangement. NOTHING LIKE WHAT THEY PROMOTED.

Totally unreliable, extremely if not impossible to reach a live person by phone once they are paid. Use extreme caution when giving these people sensitive information. I didn't with my ATM card information and now I'm sweating bullets wishing I hadn't done that. I ordered flowers to be delivered on May 12, 2026 to be delivered the next day. The following day their website informed me they wouldn't be delivered until May 14, 2026, not what I paid for. When I tried repeatedly to speak to them by phone. All I got was their automated system response acknowledging that someone would contact me, which has not happened. I have no idea when or if I'll get my money back. They never sent me an email receipt or acknowledgement of payment. I wanted to give them a Zero rating, but that option is not available here.

DO NOT EVER USE THIS COMPANY. Avas Flowers is not actually a florist. They take orders then farm them out to actual florists charging the customer a special fee to ensure the order is filled correctly. I wish I had read these reviews prior to ordering for a family member out of town. We requested the flowers be delivered on Mother's Day. We told that was not a problem.

I wish there was a 0-star option. This is the worst company. They are a third party with high prices and lack of communication. They are not a small family-run business they are taking money off the top from local flower shops and not reliable. There is no customer service representatives to speak to.