Avas Flowers Reviews

These people are horrible, SCAMMING people out of money. They stole $100 dollars from me after the flowers I ordered were not delivered! Horrible business and ethics! Do not use these people! Oh and there's no one to call lol, nope, it's an automated service that takes you in circles.

This week I ordered flowers for a funeral. They were to arrive on Thursday 5/21/26 before 7 pm. I tracked the order all day and even contacted the company for help which was a major waste of time. They are impossible to reach. I found out this morning that the flowers were delivered at midnight! In addition, the flowers I chose from the website were not remotely like the arrangement that was delivered. They were tired, dropping and old looking. You can compare the one I bought, with the one's delivered in the photos. Sadly, because I was in a hurry, I only did a shallow dive into Ava's reviews. The first one I came across gave it glowing remarks. It was only after the shipment was unaccounted for that I did more digging and was horrified to see that this company has some of the worst reviews I've ever read.

This website is a complete scam! I placed an order that was shown as delivered. It was never received! I tried to reach the someone about the problem and there is no way to get through to customer service. Says they will return your call however they did not. Also the chat option is no help either, keeps asking questions that are completely irrelevant and gets you nowhere! TOTAL FRAUD.

THEY NEVER SENT MY MOTHER'S DAY FLOWERS, CLAIMED THEY HAD DELIVERED THEM, AND MADE IT NEAR IMPOSSIBLE TO GET A REFUND. $27 Service Fee! Call Log Screenshot Below shows part of my experience.

Ordered flowers for 93 yr old mom in nursing home. On Mother's Day was emailed that they couldn't deliver. Emailed me that I was refunded 5/12 but I have not received my refund. When I call customer service they register my call to be called and and when I get a call back it disconnects. (I have called 17 times). When I submit a ticket online with customer service I get an error message to try again later. $89 is not a fortune, it's the integrity issue with this company that bothers me. THIS COMPANY IS A TOTAL SCAM.

If I could I would give a zero point value. What a joke of a company. You purchase the flowers only for them to take 3 hours. Then we it states it out for delivery they postpone the flowers for tomorrow. When they state they delivier up to 7pm. Why are you postponing it at 3pm then. Why take my order if you knew that there was supposedly a lot of orders needing delivery. You have got to be kidding me. A bunch of scam artists. They also don't tell you when you purchase the flowers that if you cancel the order they still get the payment. To which you only find out when you are cancelling the order I should have looked at the reviews prior to the purchase because they seem to scam a lot of others as well.

This rating is about "communication" with Avas more that it is about their flowers. Mainly because the flowers I ordered never showed up at the Convent and the customer service ticket is still open (4 days after "delivery"). Here are my lessons learned:

My daughter-in-law ordered a "premium bouquet" for me for Mother's Day. The order was processed by a Hy-Vee Grocery store in Bloomington, IL which is in McLean County. I took some photos and texted her and the family so she could see. She was livid. The bouquet she ordered was "premium" for $100 and Mother's Day orders had free delivery - supposedly. These looked like they came from a waste basket and were arranged by one who obviously has no talent!

I ordered a birthday bouquet for my mom. It was SUPPOSED to be purple daisies, purple roses with a couple of pops of dark green, unique greenery. What arrived was mostly white daisies and basic greenery with a few purple roses with brown edges....poorly arranged.... and a random, single lily. My mother does not like lilies and is terminally ill. That Lily is in bad taste. Horrible rip-off. Called. Was told Avas would call back. Nope. Shame on you.

If I could give negative stars I would! I placed my order for an area out of state. I did get a call that day to give more information. The service was the next day at 5 pm (which gave them plenty of time) and the flowers were to go to a church. They were never delivered AND I was never contacted if they were having issues! When I called the following day due to them being closed at 5 pm and they couldn’t even give me an explanation as to what happened. So frustrating!!!

Negative stars. My Mom has not received flowers yet, 6 days after Mother's Day. I now have daily messages from Avas saying I need to call AGAIN, about recipient details. Not sure how they remain in business. Never again. They should be paying me at this point.

I should have read the reviews for this florist, who is only a few blocks away from where the flowers were to be delivered. Despite ordering two days ahead of time, receiving a confirmation for delivery date, the flowers were never delivered. There was no answer at their shop (on a Saturday) and Sunday, they were closed. They absolutely ruined my Mother's Day by not delivering these flowers when they said they would. These people should clearly close shop and go into another profession, but somehow I think they'd fail at that, too. Stay away!

This company managed to fail at the one thing it exists to do: deliver flowers. If you are looking for a company to take your money and then disappear when it time to deliver, this place will be an excellent choice. The flowers never arrived, neither did any accountability or refund.

I placed an order with Avas Flowers as they came up in a search for Orange Park. FL. They were not local and appear to be a national company, God only knows where they are located! The order arrived late with substitutions that I could have bought at the grocery store. They did not include a stick with the card attached. The customer service is terrible! The website and system they have keeps you in a loop without every getting through to an actual person. When they call back, they slide right into voicemail, bypassing the customer altogether. This is intentional! This business is a scam and I deeply regret ever giving them my business.

I placed an order for my daughter’s birthday and paid extra for the large arrangement with balloons. Around 2 PM, I started getting nervous that the order would not arrive before she left work at 4 PM, so I called the 888 customer service number. Unfortunately, there was no way to speak to an actual person — only automated messages that kept repeating and didn’t match what I was trying to do. The only options were to reschedule or cancel the order, when all I wanted was confirmation that it would be delivered on time.

I was supposed to receive a dozen roses for Mother’s Day. Two days later a small set of flowers showed up in a vase with no water, 2 roses, some daisies, and some berry looking things. Terrible! I went to the local grocery store to add to the flowers to send a pic to my kids!! How does the company operate? Somehow they get to the top of the search for local florists.

Did not get what I ordered! I paid over $100 and got a crappy arrangement. NOTHING LIKE WHAT THEY PROMOTED.

Totally unreliable, extremely if not impossible to reach a live person by phone once they are paid. Use extreme caution when giving these people sensitive information. I didn't with my ATM card information and now I'm sweating bullets wishing I hadn't done that. I ordered flowers to be delivered on May 12, 2026 to be delivered the next day. The following day their website informed me they wouldn't be delivered until May 14, 2026, not what I paid for. When I tried repeatedly to speak to them by phone. All I got was their automated system response acknowledging that someone would contact me, which has not happened. I have no idea when or if I'll get my money back. They never sent me an email receipt or acknowledgement of payment. I wanted to give them a Zero rating, but that option is not available here.

DO NOT EVER USE THIS COMPANY. Avas Flowers is not actually a florist. They take orders then farm them out to actual florists charging the customer a special fee to ensure the order is filled correctly. I wish I had read these reviews prior to ordering for a family member out of town. We requested the flowers be delivered on Mother's Day. We told that was not a problem.

I wish there was a 0-star option. This is the worst company. They are a third party with high prices and lack of communication. They are not a small family-run business they are taking money off the top from local flower shops and not reliable. There is no customer service representatives to speak to.

I ordered for a mini rose plant to be delivered to my mother-in-law‘s PO Box. They told me they can deliver to PO Box. When the flowers are finally delivered to PO Box, the driver didn’t know the PO Box number, or the name of person who deliver to the driver, then decided to put the flowers outside of the post office beside the trash can and send the picture to me to say that they had been delivered. I had my mother-in-law go to the post office to get the flowers from outside beside the trash can, and the post office told her that the flower person took them back, oh and they weren’t mini rose plant. It was just a regular flower bouquet and I paid $76 for it.

Extremely disappointed with my experience ordering Mother's Day flowers from this company. One order was cancelled the day after Mother's Day due to "high demand", which honestly should have been communicated much sooner. The second order, scheduled delivery between 5/9/26 and 5/11/26, was never delivered at all and I received zero communication or updates on this. By 5/13/26 I went it to check the status myself and had to request a cancellation. I completely understand holidays are busy, but the lack of communication, follow-through, and consideration for customers was incredibly frustrating, especially for orders tied to Mother's Day. I will not be ordering from here again, and I'd recommend other people don't as well.

Horrific experience - in line with all fraud allegations online if you look them up. Ordered week before Mother’s Day and was guaranteed delivery. Then they said the huge boutique I ordered ($100) was not available and that they’d replace with a large orchid for $80. I was Not happy but settled with this. Then the order was 4 days late with zero communication on my end. Kept saying order was scheduled on time. Finally arrived the next week with zero outreach from store and was a tiny orchid bloom for $80!!!!

What a terrible service! Never delivered Mother’s Day flowers to my 77 year old sick mother and then gaslit me for 2 days saying that they confirmed that the flowers were already delivered! Finally after 2 days, they admitted to an issue that cause a problem with delivery, but ‘rest assured’ they would deliver them as quickly as possible. (Nevermind Mother’s Day was already well over.)

This flower delivery service is literally the WORST. They delivered absolute garbage to my mom and the broken and trash flowers were a day late. TERRIBLE EXPERIENCE. STAY AWAY. Unless of course you want literal garbage old decrepit flowers that are worthless to arrive late.

This is the worse online transaction I have ever done. They claim to be a family owned company and take customer service as top priority. I ordered two different orders going to two different addresses for Mother's Day. My order didn't show a specific date but gave me a date range of either Saturday or Sunday delivery. As of 1:50 Monday both orders are still showing as ordered and has not gone any further than that. I am so hurt and disappointed that my family did not get their flowers especially with how expensive they were.

I am beyond disgusted with my experience with Avas Flowers. I specifically ordered flowers for Mother’s Day and selected a delivery window that clearly implied delivery by May 9th or May 10th. Mother’s Day came and went — and nothing was delivered. When I attempted to contact customer service, it took OVER NINE HOURS just to receive a callback. And when someone finally did contact me, the representative had absolutely no additional information, no explanation, and could not offer a single option for making the situation right. No redelivery. No replacement arrangement. No meaningful apology. Nothing. Instead, I received vague automated responses hiding behind “holiday flex delivery” language that was never clearly disclosed during checkout. Then, late last night — after Mother’s Day had already passed — I finally received an email from Avas Flowers stating that the order had simply been CANCELLED.

I ordered a Mother's Day arrangement and it cost 72+ dollars total. The arrangement was not delivered on time and was not what was pictured. Not even close. Do not order here.

HORRIBLE and DISAPPOINTED!!!! Arrangement did not even look like their picture from their website. They used totally different flowers and look like they just put anything in a vase! They were delivered a day late!!! So sad because they charged over $100 for this arrangement! Added photos so you can see the comparison! HORRIBLE AND DISAPPOINTING!

☆☆☆☆ – Absolutely Disgusting Experience During a Time of Grief. I honestly do not even know where to begin with how disappointed and frustrated I am with this company. I placed an order on Saturday for a Sunday delivery because I was trying to do something thoughtful for a coworker and his family after they suffered the heartbreaking loss of their grandson. This was not some random occasion or late birthday gift — this was for a grieving family during one of the hardest moments of their lives.