Auto Parts WarehouseConsumerAffairs Accredited Brand
APW has been great to work with, they jump in to help when I have trouble finding the correct parts online and are very efficient at shipping all my car parts quickly. I am very happy with APW, their prices, customer service, quality and prompt delivery, thanks.
I cannot say enough about this site. Good pricing and immediate availability of what I need. Highly recommended for all parts needs. I have 3 vehicles and have purchased parts for all of them over the past year with great results and a valuable cost savings as opposed to retail purchases. Keep up the good work!
Your customer service did a hell of a job getting my returned item stuck at a post office in California back to the return warehouse. I tried about 40 times contacting the US Postal Service but they gave me the runaround. It took a couple of weeks for your people trying and they finally cracked the government crime ring! Thanks Auto Parts Warehouse! I’ll be using you guys soon.
I had to return my tie rods due to poor product description (my opinion) on the website. I believe the description should be more clear. The good part is that APW issued a RMA and my new correct tie rod ends were received in a couple days. If I could advise APW it would be to make the reward program more visible at checkout.
I've been using APW for years now, they always have the best pricing, everything has always been in stock, and the shipping is free and quick. The website is very easy to navigate and what you see is what you get.
My experience on the Auto Parts Warehouse website was great. Navigation on the website was good, as was the description and the photo of the part. The price was very good compared to other parts dealers. Your shipping was fast and arrived within a reasonable amount of time. Thank You!
My package always gets to my house on time with no damages and I love the points they give you after every purchase so you can get a discount on your next purchase. I’ll recommend these guys to everyone I know!!!
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Website is easy to follow and very helpful. Merchandise is of excellent quality and as described. Ordering process is simple. Always delivered when promised and is excellently packaged. Would recommend as a good and honest merchant. Have never been disappointed with anything I have ordered.
Fast delivery. Part was an exact fit and worked as it should have. Tested the sensors with the sensor reader and codes have been corrected showing no new codes. Easy installation. Just took old ones out and put the new ones in.
I LOVE this site. Anything that I have purchased, was a perfect match (direct fit) for my car. The prices are better than NAPA and AutoZone. I have made several purchases and will make a few more. They have saved me lots of money. Thanks APW!
I have had very good experiences with Autopartswarehouse.com. Great service. Awesome parts. Great customer services. Would and have recommended your website to several friends of mine who have also used your site to order Auto parts with great success.
I’ve purchased all kinds of parts from Auto Parts like catalytic converter, O2 sensors, rims and blower motors. They ship quickly and they have a great refund policy. It was very convenient. Their website hasn’t always worked but I call in using the 800 number and those people have always been very helpful and understanding. I like shopping that way.
On two occasions I was searching for something on the website and I couldn’t find it but when I called them they said, “Yeah, we got that.” They pulled it right off and got it going for me. And then I had to return something a couple of times too and that’s always been a very smooth experience with their customer service team. People should give them a try. I’ve tried others like Silver Star and RockAuto and APW is far better than any of the other online purchasing places. It’s the only place I go these days.
I was able to get many parts that are not available locally - in a suburb of Philadelphia! Tail gate, bumper, head lamp fixture and many other parts for multiple vehicles going back to 1992. Warranty claims are handled promptly and easily. Great place to get your parts!
Auto Parts Warehouse's products have good quality. I've bought everything from mechanical to body parts to accessories. They could use better-detailed photos of what they're selling on their site especially for body parts. A buddy of mine has a little Hyundai and I had ordered a window regulator for him. They sent us the wrong part and acted like it was my fault. They said that I drilled down to the wrong car and ordered the wrong part when I know I didn't. I could go back to the history of what I looked at and show them. I almost had to prove that it wasn't me who did something wrong. It almost put me off, but I've had some good experiences as well.
There are several websites out there that look the same and then once you start drilling down and ask people the right questions, you find that you're coming back to one company with several avenues to search. They are a wholesaler and they operate under JC Whitney Auto Parts Warehouse and Parts Train. I've had a couple of people agree that they are all part of that. It was hard to understand why they changed the names of their parts. For instance one of the last trucks I worked on needed a rocker, a part that goes underneath the door itself. They offer the exact same metal part with the same description but ask three different prices. They say it was from a different supplier. It was the warranty that you were purchasing for a different price on the part and it came down to whether they would stand behind their warranty.
Auto Parts Warehouse was a little bit more expensive than the others but still, they had good prices and they gave me points to get some stuff for free. They've been good in the beginning. I had a lot of points and had enough to buy some of the stuff from my points from buying some other stuff and going on the site. And all of a sudden, the points all disappeared. I complained about it and nobody said anything. I wasn't satisfied and they would never get my business again.
I started using autopartswarehouse.com years ago. We needed a smog part for our Camry. Local auto parts store wanted $140. I looked up online and found autopartswarehouse.com and they had exact same part for $30. WE had to replace the catalytic converters on our Acadia and wasn't sure which part to order and they took the time to look up and find out exactly which part we needed. We've saved hundreds if not thousands so far.
It has been a while since I have placed an order, but my past experiences have been good. The representatives have been accurate when helping to get the parts that fit my vehicle. Also the discounts are really good and they come in handy during the purchase process.
I've tried to use my rewards points. Each time I've ordered have not gotten anything for the CARiD matched your prices and I got better service. You taken over 1000 point and have given me 0 in discounts. I will no longer be ordering from you.
Phone answered promptly. Personnel are courteous and has very good product knowledge. Being a regular customer my account is always reviewed and my purchase discount is always applied. Last person dealt with was Moses. He handled himself quite well. Prices offered for products are very competitive. Also your website is user friendly, and if uncertain of product being purchased we can call them.
I don't order often but when I do, I always receive the best service and super smooth transaction. I've been very pleased with everything. The website is user friendly and I'm able to get most things at a competitive price. For harder to find items I hope you could provide links or info to affiliates or diagrams to help pin point parts.
Service was good, but when we had a problem, the response was poor. I was referred to a Donna in accounting, who seemed nice -- but then pretty much dropped the ball. I really like to deal with a knowledgeable parts person on the phone.
Good day! Sorry to hear about your experience.
We tried to call you on 02/12/8 and sent you an email yesterday, but we have not received any response from you. Feel free to call us at 800-913-6119 option # 7 extension 9919 for further assistance. We are open from 6am-8pm PST.
I order a variety of things from Auto Parts Warehouse from time to time, but I hate that they don't carry a lot of stuff. They sell the actual shafts that go in the drive shafts that are in the front axle, but they don't carry spline coupling. They sell almost every other darn thing and they ought to get their crap together. I have already tried to contact their CS about other parts numerous times. They didn't know anything about those things or where to get them. I had to get other people to tell me to go to Summit Racing's website. When I had a problem with a part, I contacted Summit Racing and they told me the manufacturer and the number to call them directly. I've contacted that manufacturer twice and they were extremely helpful. With Auto Parts, if it is not on their computer then they don't care. Auto Parts needs to get with the program or get the hell out of the business.
They got a lot of great stuff, but they are very one-dimensional. They don't even carry bumper-to-bumper. They carry parts for the differential where these axles come together, but they don't carry the parts to engage and disengage the four-wheel drive. The inner drive shaft that I bought off of them a while back was a quarter inch short. So, my four-wheel won't engage and grind because the stupid thing is a little short. I only found out until a year after and it was too late then to send it back.
Ron, In custom care was very, very good. He knows exactly what I needed after telling him the year, the make of the car and the model from my explanations. I could not have asked for a better person to help me. Cordial and knows his stuff. I was impressed. Highly recommended.
Worst customer service I've experienced in 30+ yrs in this biz. I ordered many parts from them over the course of a few weeks. One small part was wrong. Another had a core charge. I received no information on how to return the core and get my core charge back. After many attempts they finally got someone to help me. They have two fundamental problems.
First is every time you respond to their emails a different service agent responds. The new agent doesn't read the history, so they start from the beginning asking all the same questions you've already answered. This turns into an endless loop of frustration for the customer. The situation doesn't move forward. Finally after many attempts to get off ground zero with some heated replies from me, one individual took the initiative to actually solve the problem. By this time it's too late. I'm so fed up I kept my core and let them keep my $80 core charge. I deleted their phone app and will never do business with them again.
Good parts company. All of the parts I have ordered have been correct, except for one for my Toyota. Website said it was guaranteed to fit my car, but then I received a part for a different model. They said they would reimburse the part cost, but I would be responsible for the shipping cost, which amounted to more than the part cost. Its the only negative I see in ordering parts online. Other than that, 100% recommend to my friends all the time.
Fast service, the accuracy of the correct part for my vehicle has been really good. I have had no returns, plus the quality of the parts seem too very good. Your site is easy to navigate so because of these things. I recommend others to your company.
made it right by refunding my money
Ordered 3 different times and 2 of those were awful. Description states a pair (2) of brake rotors. Order arrived with only 1 both times. Tried on several occasions to resolve this with no follow through from this company. Was told once that the other rotor was going to be mailed but never showed up. However I will say when I ordered other product it was perfect and fast service. But the rotors broke my faith to do future business with this company.
I am sorry to hear that you were dissatisfied with the quality of the parts you have purchased. I tried to call you last Friday, 02/09/18, however you were at work so I sent you a private message instead.
If you wish to discuss the issue, you may call us at 800-913-6119 ext 9919 for further assistance. Thank you!
Do not order from here. When you order from here the orders all mixed up. They send you ** you didn't even order just and you try to call the customer service and explain and they give you the runaround. Very bad company to do business with.
I bought lift kit parts, shock absorbers, and other body components for my Jeep from Auto Parts Warehouse. They have the lowest prices, super fast delivery plus they give points for every purchase. And then, they run specials where I get triple points sometimes, so I am able to save a bunch of money. There was one time when they shipped a wrong fender flare, and they sent me another one within a day. They didn't even wait to get the old one back. And then, they picked the wrong one up and took it back. I've bought all name brand stuff and haven't had any problems with them. I would recommend Auto Parts Warehouse.
I do maintenance stuff and I've bought everything I needed from Auto Parts. I've done brakes and parts for repairing headlights. I can usually find and pick parts easier online than going to the local stores. And there are a couple of providers that I use regularly, but Auto Parts has the easiest search to find the actual part I need and to get the right part every time. However, pictures and the application of parts should be included on their site. I ordered some brakes one time and it wasn't until I got them that I realized it was not a pair but it was just a single. Other than that, I also earn APW rewards program points for coming back to them to look for the part first, so I always check with them if I need something and see if they have it. The products are all good quality stuff and they don't come from China, so a lot of them ship the next day and I get them before the weekend.
I used to buy all sorts of auto parts from Auto Parts Warehouse. They have cheaper prices and more availability. Sometimes, our local parts store will not have some parts that I am looking for, but online, I could get it. I had some imports, so parts were readily available for imports online. But I am not doing any business with Auto Parts now. They've been dishonest and they still owe me about $2,000. They have never refunded me for the order that I never received. Even after I provided them all the tracking results and everything that their warehouse people have signed for the merchandise that they received it back, they still did not refund my money.
I'm very dissatisfied and I didn't get anywhere trying to talk to them. Their management has been crooked, and their online customer support gave me the runaround. Their customer service team is overseas, so they really don't care. My situation was never handled. They still owe me money, and it has been three years now. And with all the interest adding up, it's high.
I have used Auto Parts Wearhouse a lot over the last several months. Easy to use and great service and many of the parts I need. I will continue to order from them cause I love there process and selection. Good experience using Auto Parts Wearhouse!