Ancestry Reviews

I've been a member of Ancestry.com for years. For the most part I've enjoyed their product but the cancellation of their monthly membership is atrocious. They build their membership subscription service on the premise that you will forgot to cancel your subscription so that the automatic billing will kick in. To ensure that I am not billed, when I sign up for the monthly subscription, I immediately cancel it so I don't have the automatic renewal.

My main complaint is that all I ever got from them is many alerts saying we may have found a 4th cousin. What am I supposed to do with that? Should I contact my maybe 4th cousin and try to sort that out myself? I mean, what am I paying for?

I was charged $40.10 by them and went to dispute it and they are telling me they can't find any record of the transaction.... How? They also charge you for canceling your membership which is ridiculous.

Ancestry website does not save inputs. If I say a person is dead, Ancestry changes them to living. That's not right for a genealogy program. If I click on the website and it says confirmed then I believe my input was done correctly, but on Ancestry they change your saved inputs.

I got Ancestry as a birthday gift. I went through the steps and all the data questions. Got very little information without paying more $. Then a year later I got charged 100 dollars for a membership fee, that I didn’t agree to. Total scam that I would never recommend to anyone.

I have been a member since 2000. Love their records, BUT. LDS records are free but mostly not indexed. DNA has been a godsend as we have unraveled mysteries of over 25 years. Why am I upset? Glad you asked! Customer service or lack there of. Philippines? India? Caribbean? Who knows. Maybe China. I get so tired of trying to interpret their quasi English. You ask for an American and it’s always “we can’t do that!”

The human chat was as much help as the AI chat. However, it’s not the reps fault that the company scams its customers. I thought Ancestry was a reputable company but my mind has changed. I was charged $99.95 on two accounts today for a service I will never use. Almost $200 of hard earned money just disappeared. Ancestry knows the scam they run — charge for 3-months instead of one so the customer doesn’t even get a bit of a warning that they made a mistake. Then allow them no way to fix their minor error. It’s gross! Ancestry should be ashamed of themselves.

Any problem is sent to a phone bank outside the USA. There are no phone numbers that link to an office in the US and there is no email to connect with Ancestry for help. Today, their call bank did not resolve my problem. Mid June I cancelled my subscription. I called upon seeing a charge on my credit card statement showing a charge of $42.55. I told him I had canceled it and wanted a refund for the charge that appeared on my card. He stated I may have cancelled the subscription and he believed I did and he would help me, no worries, to cancel the subscription and check on a refund. He canceled the subscription and sent an email confirming the cancellation. Then he put me on hold saying, no worries, let me ask about the refund. He returned and said policy does not allow for a refund and I had until 8/28/2025 to use the service.

I signed up for a 6 month membership and was recently charged for an additional 6 months without notifying me the renewal was approaching. I only realized the charge was pending when I reviewed my credit card activity. I immediately went to the Ancestry website and canceled my subscription but the cancellation date is now in 6 months. This renewal process is very deceptive. I feel Ancestry intentionally declines to notify customers of their renewal date, so they can continue to receive payments. I will never subscribe the Ancestry again.

Stole my money after cancelling my membership three times. Don’t go through this company. They will rip you off. Terrible company. Terrible customer service and if I was you I’d go elsewhere if I was you.

I cancelled my subscription but months later it auto renews. The company offers no help even when proof of cancellation. They have some very tricky and predatory terms when it comes to their agreement. Basically if for any reason Ancestry makes a mistake it’s still your fault and you pay.

Tried the free trial of the “world explorer membership”. Only used it for one day and was unsatisfied when I learned that you have to pay for more memberships on separate websites to access related articles or images. Thought I had cancelled but apparently I didn’t and was automatically charged $42.79 for another month of getting no extra information. Called to ask for a refund a day later only to find out that those are non-refundable. Which as a very large company I’m sure you can see that my account has been inactive and unused since the first day of my free trial, I don’t see why I wouldn’t be eligible for a refund. My email was never even verified. On top of that, I find out they also charge a “early cancellation” fee of $25. A scam all the way around.

Very Simple, would not honor price of $69 for 2 DNA kits. I have had previous experience, they are predatory in their billing, just look at other reviews. Customer Service is nonexistent, There is some good info on website, however read the fine print, know what you are getting into.

I can't believe Ancestry disclosed all my information to the public, Now people are applying for credit under my name, now am fighting with credit reporting companies. DON'T not IT!!! I've asked to have it removed 20 times.

They really get you. Fine print says if they charge you for 3 months and you miss cancelling by even one day they won't pro rate, they make you pay for 3 months regardless and then claim on the fine print if you don't cancel on the day it renews, and try to do it the next day when your credit card is charged, it's too late. BEWARE consumers!

It raised more questions than it answered! While DNA matching distant cousins it did NOT match relatives with same last names despite having many, many, many members with one of my four surnames. It’s only DNA matches from those who test thru them.

Website Doesn't Work - Customer Service No Help. Submitted the DNA kit - tried to build a family tree on their website - kept saying something is wrong, try again later. Called their customer service phone number - nothing worked. Rep asked too many personal questions, I stopped the call. I'm deleting my account - I don't recommend using Ancestry.com

I couldn’t tell you about the product because I can’t get it! Ordered x3 kits (for my husband, myself and Mom) on 12/6/24. I waited 2 weeks with the status on the tracking info showing “arrived at USPS facility” for 3 days so with difficulty finding their actual contact phone number. A representative said my new “replacement kits” would be sent out immediately and now I’m seeing the same thing after a week with it “arrived at usps facility” for the last x3 days, again, saying it will show up by 9 pm the day I look at the tracking information, and everyday it never shows up. Arriving by the end of day as a matter a fact. Whether the product or service is good, gets a big fat 0 for frustration in waiting for it to arrive.

I have had the worst experience with Ancestry, on top of multiple data breach with no actions, they also seem to share data with third party brokers. I suddenly got lots of junk calls after signing up. They also charged my card every month without any email confirmation or my authorization, and they refuse to refund me. If you do cancel, they will even charge a cancellation fee. Do not fall into this company's scam.

Ancestry signs you up for memberships without approval. My mother has an account and gifted me a DNA kit. When the kit was lost I called to get a replacement. They charged me 9.95 for shipping and we completed the call. 3 weeks later I get charged with a membership fee. I never signed up for anything. When I called I was routed to the ** and an agent that did not listen or understand why I called. My recommendation is use another DNA service. The agents in the ** sign you up without permission, probably to get a bonus for signups. I refuse to use any company that outsources to other countries that literally don't have a clue and don't know how to listen. I'm forced to give them a star to leave a review. I would prefer to leave them -5 stars.

I really wanted Ancestry.com. This is service I would have chosen but the membership with auto renewal is nonsense! Ancestry is just taking advantage of people for little in return. There is no need for a membership. We should have paid for all that info with the initial pricing upfront. Consumer beware! Shame on you Ancestry!

Three of the DNA tests for my brother failed and I am concerned about what is going on. We followed each times the instructions. Customer Service Rep name Rocky seems to be quick in cancel a membership, other than helping a customer. Rocky even ask me what Continent Germany is on. I can't believe a agent who works which people's DNA is so uneducated. I lost my confident with Ancestry and refused the 3rd replacement kit. My family and I have the DNA with Ancestry and we didn't had any problems. My brother visited the US for a while and went back to Germany. I bought the test as a birthday present. So unfortunately he is not able to provide other samples anymore.

I waited about 2 months before any DNA results would be ready. After waiting, I was told I needed to RE-DO the sample and wait another 2 months (respectively). Customer service said there was no way to expedite the new kit OR the new sample for faster results the 2nd time. When asked what the COULD do, they were 'willing' to give me discount in my membership when it came due in 2025 and that there was nothing else they could do. I have terminal health issues and was seeking these results in a timely manner. They said they "understand." REALLY. I doubt that, Ancestry.com.

I have been doing genealogy for decades and many years ago started to share with close family my work via a site called family.com (I believe that was the site). We were promised no change as the transition went, but after two years I believe, they shut the family site down and we HAD TO migrate to Ancestry proper. They wanted us to pay for all the work WE HAD DONE in an era where many resources were available online. Ancestry worked to buy them all up INCLUDING the records for various churches including records from my denomination the ELCA. This is sad because those records were compiled as part of our job by countless pastors over the almost 250 years of our existence in this country. DO NOT SUBSCRIBE TO THEM is my warning. They will take all that is yours and declare themselves the proprietor!

I had an awful experience with Ancestry. They lure you in with the promise of a free trial, but before you know it, you're stuck with monthly payments that are almost impossible to cancel. Their customer service is the worst I've ever encountered – unhelpful and unresponsive. I was charged on my card even when I had removed it from my account. When I tried to get a refund, they flat-out refused. This company seems to be set up to trap you into a cycle of payments without a way out. Save yourself the trouble and steer clear of Ancestry. Don't believe their "free" trials, and never save your card details on their site. You’ll regret it!

I am satisfied with all of the work, time & effort Ancestry has invested to give its customers an opportunity to research families. After speaking with customer service 2x both times they were very helpful, courteous & professional. My only reason for not giving a 5 star rating is because of a bug in the ANCESTRY APP. I've reported it a while back but still no change. I have been building my family's tree since 2011 & now I'm unable to do anything else. I was instructed to delete the app then download it again. I did just that & it changed my status from "Owner" to "Guest" & now I can only see the tree without having access to continue building the tree.

Buyer beware! They charge a $25 "cancellation fee" if you cancel before your full 6 month subscription is up. (It's $50 if you have the 1 year subscription) I don't feel this was clearly displayed during the sign-up process. I will NEVER come back to this service. Ancestry, you've lost a customer FOR LIFE.

The info is helpful, but the membership is a complete scam. I tried to end a free trial membership, the site didn't allow me. Then I was charged the membership fee, and a cancelation fee that I should have been refunded. Do not do business with them!!!

I was really excited about the genealogy exploration using Ancestry. I was drawn in to a membership since most of the family links are behind a paywall. At $25 a month, this is the most expensive subscription I have. I bit the bullet and dove in. After a few months, my enthusiasm waned so I decided to cancel. At that point, I was HIT WITH A $25 CANCELLATION FEE! I've never seen anything like this, its predatory, and underhanded. Just a horrible gotcha.

The genetic regions are pretty accurate, but If you sign up for their $21.99 per month ancestry service, they charge a additional $21.99 cancelation fee. In 2024, that’s an immoral business practice. The service is OK, but not great. Significant updates are far and few between. Not worth $264 per year, above and beyond the cost of initial testing.

I’ve been a customer for several years. I had included Newspaper and Fold 3. Found interesting history of my family. Eventually couldn’t access either but was charged each month. Website constantly would not recognize my subscriptions, just ask for more money. I canceled everything and was charged $25 cancellation fee after tired of their theft.

Back in 2021, I got a job with a military contractor and had to get a secret clearance. Ancestry was a good resource. They wanted crazy information like my ex-wife's family information such as her father and mother. My father died when I was three and was able to get information on his side. However, now they literally stopped giving all information except for what high school people attended. When my brother passed away, I met a young nurse who had the same last name and whose family came from the same town. That's when I discovered that ancestry no longer allows access to any of the information they use to. All they do now are the DNA test. It's a shame and a total waste of money.

I signed up to research historical government records. There was no 30 day membership available so I signed up for the minimum 6 months at $19 a month. I went to cancel and they charged me a $25.00 cancellation fee which was not clearly revealed during their sign up. Ended up paying $65 for information of minimum value.

This review comes from a viewpoint of mixed emotions. I had high hopes with the advertised free trials that Ancestry offers, and wholly believed that Ancestry had the best of intentions for myself as I was trying to get a basic understanding of my genealogy. I could not have been farther from the truth. Ancestry’s membership plans have cost me over $400 over a short span of a year, which began with an advertised free trial from when I purchased a DNA kit.

The site itself is pretty interesting, but their cancellation procedure is garbage. They make it hard to cancel and anyone not completely paying attention might miss that you have to click three different cancellation buttons before they actually cancel your membership. Turns out, I thought I had cancelled my subscription months ago but realized I was getting charges still. I went back to the site to cancel and discovered it was never cancelled. I clicked the cancellation button and was taken to another page which asked me if I was sure I wanted to cancel or pause my membership, I cancelled, but then I was taken to yet ANOTHER page and again asked if I meant to cancel. Of course, their cancellation policy is that if you don't cancel within 2 days before your next charge, you will get charged again. Anything to get that last extra month of payment, right? Well, they'll never get another one from me.

After canceling my subscription Ancestry kept changing me For 10 months at $ 24.00. I call many times with proof of cancellation and they promised me to reimburse me. It’s never happened. I try to erase my credit card but that was with the price of erasing my Ancestry Tree that I built for 8 years. In addition they are charging for anything they can. I’m very disappointed of their business management decisions.

I did a Ancestry dna test to try and find my family. Waited for the results. The first thing they came up with was my dad passed away. Nothing about my mom or brother or sister. I had to go on another site and find them. My dad is alive. He told me don't call him again so I feel ancestry is a joke. Unless you spend money every month to get a history lesson no thanks.

I ordered a DNA Activation kit on special promotion for $69.99. But what was NOT so special were the facts that during the product signup the system (1) automatically signed me up for a monthly service of $16.50 for a random service I am not interested to have and (2) when I cancelled out of this useless addition, I was charged a $25 cancellation fee on top. So, when adding these two charges to the original price for the kit, my price became $111.49. This is NOT acceptable. And here is where the consumer remains defenseless, do I sue them for $41.50?

My husband is weird about the DNA kits, but said he wanted to do the health kit. I purchased for Christmas, he decided he did not want to do. Now 2 years later he wants to use. Try to activate the kit only to find out that, a very established company, has discontinued this product. Spoke with customer service to be told there’s no email for this company, asked for manager, pretty much was told the same thing. Manager was rude when I told her that is ** that a company this size has no email, especially when everything is done on the computer. So people save your hundred dollars.

This has been an absolute nightmare for me! I signed up to just lightly try Ancestry and check out their 14 day trial period. I cancelled in the window of time and have clear evidence to show this on my end. Every other day I get billed 34.99 to the cash app card I used to start the trial. As neurotic as this may sound (and I admit it likely is) I have sent this company 23 emails pleading with them to stop sending me this charge and I have showed them the cancellation screen shot. I hear absolutely nothing in return, and the obvious thing would be to call which I have done and then I am told to post the screenshot of the cancellation- so I do- I have never received a single reply and within two days I am billed again. Thankfully it’s just my cash app account bc I can’t ever use it again at this point. If it were a bank account I would have needed to Shut my account down because of this insanity.

The Ancestry company is a SCAM. They would not refund me one day after my free trial which I thought the 14th day. I then canceled my membership, and they charged me a $25 cancellation fee and difficulty canceling their memberships after the free trial. This company should be closed down. I will tell my whole family to look at other Ancestry tree companies.

Ancestry is a great site and I did a lot of work in it. However, it got WAY too pricey. They make it almost impossible to cancel and their policy does not do refunds. It seems they keep you in a loop of recharging your card. They do not have a grace period. I have tried for a year to get out. I now have to keep it until December but they assured me I would never be charged again. Awful practices. Be careful.

I bought a DNA Kit from Amazon for $79. I went through the process of using it then mailed it out. Several weeks later it still had not been received by Ancestry. I attempted to use their chat program but it's completely broken. The second you get to a human it crashes your browser. I tried to call their number and was on hold for an hour before the call was dropped. I then remembered that I had emailed support in the past and tried that. Lo and behold they've completely ended e-mail support which is just insane to me! So yeah, Ancestry stole $79 from me and refuses to allow me to contact them in any way to fix this issue. Absolute scam of a company.

I looked at my bank account and saw a charge for $85.07 to Ancestry.com. I then looked at my account on Ancestry and had no activity or billings since 2018 and it's 2023 now. I called and they looked up my account and refunded the money and tried to blame a family member but would not give me any information as to who, when or how the charge was initiated. I think they just did a random billing and hoped no one would see.

I am a customer from Canada and purchased an Ancestry kit online. The website clearly states that the return shipping is prepaid. When I took the provided return shipping box with my sample inside to a Canadian post office, they refused to accept the label/box as it did not have a valid pre-paid method within Canada. So I had to pay for it to be shipped back.

I tried to buy a gift membership for my son. I followed all the directions on the webpage and paid (confirmation number ** charge $79.95). However, the account came up in my name. I tried to call the 800 number and sat on hold for 35 minutes. I tried the on-line bot which was useless. I cancelled the order 20 minutes after placing the order and got a confirmation of the cancellation. No one ever used the site/account: however, my refund is only $1. I chatted with an Ancestry "expert" on-line and all she could do was to refer me to another website (not ancestry) who wanted to charge me again to provide assistance. I guess I chalk the $80 up to experience. Be warned.

I have been an Ancestry.com member for well over 10 years, A recent change in the program a customer uses to add facts to his/her tree is not as clear and simple to use as the previous program was. I found it difficult and the enjoyment element was gone for me. Because I hoped the program would be eventually improved I persevered for two more 6 month enrollments and then tried to cancel today. The short story is that even though I had not been using the program even one day a month, I did miss cancelling on the correct date and was 4 days late. They will not refund my $100++ which was automatically withdrawn (their policy) from my credit card. They call it "cancellation" but are keeping my money and inviting me to keep on using their program for SIX MORE MONTHS after they know clearly that I have not been and will not in the future use their program.

After subscribing and creating an account on the extremely confusing website and ordering the DNA kit, I decided the venture wasn't for me and asked for a refund within the time allowed to make that request. DNA $78.95 but given $63.95 for changing my mind. Ancestry.com is a rip off!

I joined Ancestry.com in 2016 and have off and on ended sub when I had no time or financially needed a break. Today I ended sub again as I was clicking end sub I saw that I would be charged $25! Too late for me as I had already click "cancel sub". They already charge a ton as it is... I use to enjoy this company but now its disappointing and depressing. I had planned on getting my children to sub, that will not happen nor will I tell any family or friends to use this company.

This company screwed me when I bought my wife a membership. They didn't tell me I had not bought a kit, but only a membership. They even told me the kit would arrive in 7 to 10 days. It never did. Then, they started my wife's 6 month trial for a product they never sold me. Then, when I asked them to reset the start date so it would align with a kit I was still willing to purchase they said no. Then, they refused to refund my money. Horrible way to treat a repeat customer.

The website provides the service to find the document, but in the end, they can't send the document by email or physically. I ordered a document 11 weeks ago (and the estimation was up to 7 weeks, including the COVID-19 restrictions (as they said on the website), which is no longer an excuse, because we are no longer in the pandemic) and so far I don't receive it. I got in touch with the Support Center and they said they are not responsible to send the document because there is a third-party company for that (Ancestry Shop). I tried to contact the Ancestry Shop, by email and phone, and no answers at all. This website looks like a scam website and I lost my money and my time.

I was unaware that a corrupt business with major ethical concerns like Blackstone had acquired the company which means, access to my data. I’ve been trying for months to delete my data, sample and account. It keeps “glitching” and I’m getting no help from Customer Support either through chat, phone, email and I even went on Instagram to no avail.

I signed up for a membership on Ancestry on March 1, 2022. On March 6, 2022 I converted my membership to the World Explorer membership for 6 months. On March 7 I was billed $229 for an automatic renewal. I called to cancel, but I was told once I was billed I couldn't cancel the membership. The problem is, I was automatically renewed for one year. I don't understand how that can be legal. If I had automatic renewal, wouldn't it be for the 6 months I signed up for the first time. This site is ripping people off. I filed a BBB complaint. This practice should be illegal.

I had enjoyed Ancestry and spent well over $4k being a member with them. When I wasn’t a member, I paid intermittently for credits while researching things here and there but then found myself paying for a membership again. What shocked me is that when I didn’t sign up again for a membership and went to print documents that I had attached to people I could not gain access to them unless I paid. Even the documents that I had purchased with credits were no longer accessible. When I asked ancestry about this they said it was normal, members only. Angry and annoyed is an understatement considering the amount of money I have paid for during the 10 years of my researching with them. If you have paid, then viewed a document and attached that document to your family while in a membership, then it should automatically be paid for and accessible when your membership runs out. This is not the case with Ancestry.

I bought this membership on the recommendation of a friend. I thought I could use it to trace my ancestry back beyond what my mother had put together about 30 years ago. I thought this would give me access to files of records not only in the U.S but also in Scotland, my main area of interest at this time. No such luck. Every time I tried to go back further than what I could put in myself, Ancestry wanted more money to unlock those records. I could have paid another large lump sum or enlisted in a monthly fee. What a colossal disappointment. As far I am concerned this is a great example of a bait-and-switch con game. I would never recommend this to anyone. All I have to show for $149 (a Father's Day special) is a family tree I could have drawn with the information from my mother.

I signed up for a free trial and canceled the same day. I was still charged after 2 weeks, and somehow my membership was active again. They told me I could not get a refund. PayPal gave me a refund luckily, but not them. Don't fall for it. After some digging, I found out they have done this to A LOT of people.

I have been paying $100 2x a year for quite a few years now (that's on top of the initial $ amount you pay for the test). I was stoked to get the results. I didn't really keep up with it for a couple years, but when I went back to dive deeper into it, my whole DNA chart had shifted VERY drastically. And then it did it again a couple of years later...really big changes. So my question becomes, did they/do they know ANYTHING about your lineage/genealogy from the actual blood tests, or are they piecing it together as people enter their family lineage information FOR FREE on their own time WHILE STILL PAYING THIS COMPANY?

Ancestry use to be good especially during Covid. You could remotely access the service through your local library from your own home. Now Pro Quest the corporate identity of Ancestry has decided in their infinite wisdom that in order to use the service you must attend in person at your local library. Large corporations ruin everything.

Signed up for a trial of 14 days, didn't like it, because the website is so convoluted, cancelled my trial on the way out. Got charged $95 2 weeks later. Complained to a snooty team member named Mary **, and have now a 6 months membership to website that is useless in my opinion. Unbelievable!!! Meanwhile, I think the reason my cancellation didn't carry through the first time, is that there are 5 or 6 required confirmations to "YES" cancel my membership. It goes on and on, when finally all confirmations are clicked, one receives a confirmation email. Didn't get one the first time. Still... That's absolutely horrific to charge people's credit cards for junk they didn't order. I am disgusted.

The results from the DNA test keep changing with updates, completely erasing anything that's less than 1%. I can't track my Finish or Sami origins, it just shows a generic "Scandinavian." It claims it goes back 2,000 years but everything is omitted after 500 years. If you go on the actual site people steal your photos and rename them with their relatives. Huge mess. Not worth it! They overcharge for access to newspapers and military records...gauge wherever they can. You pay 20 for medical DNA info and instead question you in a survey with an education on general nutrition. SCAM.

I have been charged by this company for over two years. I could not access any information. I contacted them several times via different mediums with no luck. I could only interact through their live chats, they couldn’t find my account, yet they keep charging my credit card. When I asked for a refund, they told me they do not issue refunds. Please do not purchase or join any memberships from this company.

Ancestry.com are nothing but trickery people, I did the free trial, I couldn't find what I was looking for, so I cancelled it that same day, it said it was cancelled, but I never got the confirmation on my email. But I thought it was cancelled. Well guess what it wasn't and they charged me, then they wanted to charge me a $25 cancellation fee. So I called and talk to someone, they said I can not get a refund, I told them they better give it to me or I will be calling a lawyer for they are trickery and liars, they like to steal from people. They make you think you cancelled but you really didn't. Yes I got my money back and no I didn't get charged the $25. I will never ever be using them again and I will be telling all my friends and family and others how they lie and trick people to using there site. I give them no stars. They are liars, liars, liars, all they do is trick you.

I purchased Ancestry DNA a couple of years ago. Now I get emails saying that I have a DNA match with a link that that says "Explore your match". When I click on the link it logs me into Ancestry. However all it does is try and get me to purchase the DNA package AGAIN. They obviously have my DNA or they couldn't find a match. Makes me wonder why I purchased it in the first place.

Ancestry moved quickly to resolve this issue with me. To their credit, they gave me a satisfactory refund.

This morning I called Ancestry to upgrade to All Access. I was not allowed to do this because I have a gift membership. My husband every Christmas buys me a gift membership. The only way I could upgrade was to cancel my membership and then upgrade. This does not make sense to me. I am not allowed to upgrade, yet I can cancel my existing gift subscription. I am so very unhappy with Ancestry, that I am considering looking for another forum to do research and create my family tree. I have been a member for over ten years. Ancestry is not cheap at all and now to throw this into the mix.

The only reason I gave this 2 stars is because IF you have NO INFORMATION on your ancestry this may be helpful. In my case I was lured into subscribing by "hints" for more information only to learn I was the provider of the information. The latest promised a hint for an ancestor on another member's tree only to find it was only their name. As soon as I saw this I contacted Ancestry to cancel. I literally tried to cancel 2 minutes after joining but "Oh no, their policy doesn't allow for that". Beware unless you have zero information on your family the information you may get is the information you already provided.

I canceled with this company and they charged me $25 for the month, then they charged me $24 for canceling. I talked to them and they did not want to give me any refund, they are thieves, criminals..

I have been a member on-and-off for several years. The monthly rate adds up so I usually do a 6-month plan at a discount. It automatically renews without notice and they don't refund the renewal. I noticed the billing so went to cancel a month before the end of the current period. They want to charge me a $25 can cancellation charge!!! I am just trying to avoid the auto-renewal. Just when I start to think they are becoming more legitimate, they pull another fast one to get into my wallet. Once you join, it's hard to cancel and end the billing. You were warned.

There are millions of Irish Diaspora in the USA, Canada, Australia, New Zealand, UK and many other countries. I am a customer of Ancestry.com's Ireland/UK site and want to share my experience for those with Irish roots, considering using them. Ancestry.com reply to all negative reviews with generic replies which rarely address the specific concerns raised by their (many) disgruntled customers. They cannot however dispute the following facts:- FACT: 22% of UK customers, 1765 people rate Ancestry.com as bad on Trustpilot review site. FACT: 16% of UK customers, 756 people rate Ancestry.co.uk as bad on Trustpilot site. That is a hell of a lot of unhappy customers, approx. 1 in 5 of all of their customers rate them poorly...

Terrible company that tries to trick people into paying a monthly fee without realizing it and then won't refund your money. Not a good experience. I don't like people who lie and steal. When they don't even inform you that they are going to bill you in an email or phone call you know that is shady.

Ancestry has some nice features to fill in your family tree. But you still have to do the research. It is quite pricey. This is my second subscription. I decided to go with the most expensive option but "worldwide" has different meanings for different types of records. In some cases, it means records from just 5 countries. The company does not allow you to downgrade your subscription until the end of the billing period, even if you find that the records you want aren't available on their site as advertised. So consider using the free trial to determine if they actually have the records you want. This will be the last subscription for me.

Unbelievably bad service. I paid for three of the top DNA tests (which included medical information), for myself and my two adult children. The kits came, we filled out all the info., did the swabs, sent them in, then heard NOTHING. Called months later and got the run-around about they were backed up, etc. Then two of the kits came back with info. with the ancestry info., but not the medical. The third kit was never processed, apparently "lost." They sent a new one and my daughter redid it. Seven months later we have NO RESULTS. Just spent an hour and a half (not exaggerating) on the phone trying to prove I should get a refund. Absolutely mind-boggling how incompetent the refund process which involved multiple emails with broken links, ugh. Enough... let's just say this: The process was very upsetting and I am positive it was intentionally so. Most folks would not have been as persistent as I was and they bank on that. Friggin' ripoff.

My son and I sent in each of our DNA. According to Ancestry.com, we are not related. His DNA does not come up in my account at all. I know we are related, because I gave birth to him. Also, when chatted with Ancestry support, the representative repeatedly asked for my name and zip code. I did not feel comfortable giving that information, because that sounded to me like a credit inquiry. I deleted my Ancestry account, because I received conflicting information in two different emails. I would not recommend this product.

I am so unhappy with this service. I thought it would be interesting to connect with my family. I was very underwhelmed with their capabilities. I think Facebook and Google searches could offer more than this site and their $50 a month charge. I asked for a refund, and was denied.

Do not use the site. Cancelled my membership before the 2 week trial ended, a month later they charged me for the account I Cancelled, 2 weeks later I am still waiting for my refund. All I can say is "Buyer Beware". I will not recommend this product to anyone. MyHeritage is so much better

Unhelpful and dismissive of my enquiries. Overpriced. You are being scammed out of your money and receiving not much in return. They trick you into a full subscription of $140 with a “free trial” and automatically deduct from account will not have any association with this website or any other websites, etc from this company. Customer service super unhelpful and just a money making endeavour on their behalf.

Someone has gotten into my family tree and made a number of incorrect changes. When I called Ancestry.com, I was told that anyone has access to making changes and that I could contact the other party but I had to subscribe ($20/month) to do so. Ridiculous amount of money to pay. And there is zero quality control. What their information offers is last in/first out. One idiot can sabotage hundreds of family trees with misinformation. DON'T WASTE YOUR MONEY!!

They renewed subscription 9/17. 9/20 I called because I hit the end of the line on research. I was told that the money was nonrefundable. I said I was blasting them on social media and immediately they gave me a full refund. So heads up.

After using ancestry.com I only had a nickname to go by to find my real father. It took 44 years but after using this product it took a little while but after some detective work by my wife. I found my biological father and sat down with him for lunch. Thanks to this my dream came true.

I received the AncestryDNA kit as a gift. Basically it told me stuff I already knew. I can find out more if I spend about $30 a month! For $50 upfront I found out nothing. Could have just called my mom! Lol!

Had to resubmit over six (6) different times due to Ancestry excuses of misplacing, etc. We submitted for two (2) different persons. Cancelled our order and got our refund. Thank you for wasting our time!

AncestryDNA is a scam. The purposely omit Native American dna because they know there's money involved so they give people the wrong DNA RESULTS PURPOSELY. My grandmother is full blood Native American and not a drop of that came back. It had 13 different regions but I believe some of those are false as well. Save your money. These scientist are liars and it’s not worth the money. You're paying to be lied to. I wouldn’t rate if I didn’t have to put at least one star.

We did DNA for my hubby and found his birth parents. We built records for 5 years. We used the "pay per month no commitment". The last time I signed up for it I canceled after a few months when my interest waned. I followed through the tedious multiple window confusing cancellation process and got confirmation. We got busy with life and buying a new house. I discovered once things settled that payment had still been coming out for months! I re-cancelled and went back in to make sure this time and NO it had not cancelled. I called and the person I spoke to refused to cancel. I had to call my bank to cancel my Visa. Then my account got dumped. My DNA is gone, all my research gone, but funny thing I can still see my information and photos on other peoples trees.

I ordered and submitted a DNA testing kit from Ancestry. It was pretty pricey at 129.00 plus tax. When the results came I was excited, that is until I logged into the website. You need to PAY AGAIN to view the results. Plus it is NOT cheap, pretty pricey at nearly 20 bucks a month, and if you cancel you can't view the results any longer. WHAT? Use 23 and Me instead. Free to use after you pay for the DNA testing kit. So pretty much a scam.

I just spent AN HOUR AND A HALF on the phone with ANCESTRY.COM because they canceled my account and deleted my trees only a month in a half into my six month membership. I called to reactivated and restart the 6mn period today since I lost 2 months of work. Then the agent and a supervisor both told me I didn't have an account under my email address (even though I was looking right at it) and that I was using an account that was over a year old even though I didn't know the user name and password. How do you sign into an account you don't know the username and password and don't have the email or phone number linked to it to get the username and password?

I have been a client of Ancestry.com for over 6 years and have put extensive research into my family tree. I traced seven great grandparents' lines as far back as the 12th and 13th centuries, made numerous discoveries for research articles that I am working on and my family tree including being a Mayflower descendant. Many of the ancestors are historic and had attached numerous documents and citations to their profiles which have been eliminated without my knowledge. I have all of the documentation for this.

I think Ancestry is very expensive when it comes to memberships. I am a senior citizen on a very fixed income so can only purchase a short-term membership once a year or so. My complaint is if your membership is not current/active and you go back to look at a record such as a census you've previously attached to your ancestor, you are not allowed to look at it/open it unless you buy another membership! I feel as though I paid for the census record during my initial membership so if I have to buy another membership just to look at it, isn't that paying for the same thing twice? I understand not being able to look at someone else's record but not your own???

Seriously just go through 23andMe. Ordered kits for Christmas and sent in our samples back in December and it’s now May and they keep saying it’s just been delayed due to Covid. Horrible customer service. Called the supervisor (Jennifer) to ask what is going on and informed them that we have friends that went through 23andMe at the same time us who got their results 3 months ago. We told her that at this point we’re encouraging others to use them instead of Ancestry because of our experience and her response was literally “that would ease everything for us”. They literally don’t care to have your business so don’t give it to them.

I like Ancestry very much for the basic tree creation. My disappointment came when I submitted my DNA. Getting the kit was a hassle. It did not arrive anywhere close to the estimated delivery date. I was concerned it had gone astray. I phone them and they offered to send me a kit "free of charge". WTF? You did charge me, I paid, and you did not send the kit within anything close to a reasonable amount of time. Please do not offend with your weak attempt to "handle me". I did not just fall off the turnip truck. The second kit arrived, wrapped in dark plastic, about 3 months after my initial order. The original kit arrived 6 days later, unwrapped, with a label on it, and my address incorrectly printed. (No wonder I never got it - I live in a small town though and a person at the post office had affixed an intelligent note, with a possible address which was in fact me. The indiscreet lack of wrapping of the kit bothered me.

Ancestry's free trial period charges you if you don't cancel before the end of the 2 week period. A customer support person told me you have to cancel 2 days before the trial ends or you'll be billed, so I suppose it's a 12 day trial instead billed as a 2 week trial. In my case I cancelled 3 days prior to the end of the trial, then was billed. I'd used the site only the first day or so of the trial, so I contacted customer support to find out why I had been billed. You need a confirmation email for your cancellation in order to get a refund, which I did not have, despite having already cancelled. They offer no refunds otherwise, whether you've used the site or not. While talking to customer service, I cancelled my site again and was waiting for the confirmation email, which did not come. I was told that the email should arrive immediately.

The new system for conducting family research is really horrible. It causes information to be changed constantly. It made tracing genealogy go from being an enjoyable past time to a frustrating constant battle not to lose information. If, like me, you have spent years and even decades compiling your genealogy on Ancestry.com and you're contemplating rejoining Ancestry.com, I advise you to "let sleeping dogs lie". Better to maintain what data you've already collected than risk losing information through a horrible new system. I would give the old system 4 stars (some disparity between Family Search information and what comes up in "Hints" on Ancestry.com but otherwise fairly stellar). The new system just doesn't work.

Long time user with a paid All Access subscription for many years. For the past year the website has gone downhill. Frequent time outs, functions returning not available, having to refresh pages multiple times just to get data to show. Gets even worst during busy times. Recent changes to the hint system add more steps to saving records and facts, was pulled for a few weeks so I decided to renew my annual subscription, now the hints change is back and I am considering on canceling my subscription. The change also broke facts tab, where possible alternate names are no long visible, unable to tell if I have entered them, or if they are used in a search or even if saved. 6 am in the morning and no way to get support or leave feedback. Support phone opens at 9 am, web chat doesn't work, no email contact option.

A waste of money. My family is eastern European and taken by the Nazis. Ancestry has no information in this area. Ancestry is unable to pinpoint a specific area but instead said more than 80% from a huge area. Already knew this. Wanted more detail. The DNA matches were very remote. I sent two messages via Ancestry and did not receive a response. Go to ** if this is your area. They have tons more information and resources at no charge.

I think this is a good site. Because there are a lot of adopted children that don't know where they come from. And it's a way for them to find out who they are. It also help people from slavery time when they were taken from their families and didn't know who their aunts and uncles and siblings were. And even the ones who were artificially inseminated and want to find their genealogy. It's some many great things that happens when you know who you are. I encourage everyone to know where they come and who they are. You never know you may be kin to your neighbor and spend decades unaware. Take this opportunity to know you. You won't be disappointed.

I like the website and love that they are so detailed. What I don't love is they have documents you can't view without paying money. How can I be sure you are putting down my grandfather on my page if I can't view his photo all cause I don't wanna pay money.

I call them once a month looking for results on my DNA test and they say the same thing every time. “There’s nothing we can do about that to speed up the process”. 4 months is ridiculous, at this point I want a refund so I can buy with a different company. But they can’t help me with anything. I wouldn’t recommend buying from them whatsoever!!!

Until DNA testing is more commonly used in the world all testing is a good guess at best. Unless Privacy laws are changed the future of genealogy will take decades to become more accurate. My daughter who is adopted used 23andme and Ancestry to figure her heritage only to be told she was Asian. She already knew that! She was found on a Dr's doorstep in Pusan, Korea as a baby without papers.

I was extremely excited to finally be able to submit my DNA sample to Ancestry.com in 2021. I received the kit promptly on February 3rd, activated my kit and sent it. The kit arrived in 2 business days which I was pleased about. They allow you to see when they receive the sample and follow the progress. The sample has literally been sitting in their lab for almost 4 weeks with no absolutely progress. 23 & Me did not take this long to process my DNA sample. I called Ancestry.com customer service to try to get status and was basically just told I have to wait 4 more weeks. I think that is unfair. I almost think my sample is lost, or sitting in a pile somewhere. I think that if someone is paying the money, they should give better service. I do not recommend this company for DNA.

With anything you need to be dedicated to the task. The more information you can put in, the more results for your family. Pay attention to the notifications. Been a long long time since I started and my niece.

My husband and I both took the test, getting my results was difficult, understanding was impossible, but they wouldn't even give my husband's because he doesn't have his own email. They never told us that when we sent for tests.

The process was simple and easy to use. Got the kit as a Christmas gift for all my family. We had a great time sharing the results. Was surprised at how detailed the information was. Waiting for the results didn’t take that long.

I never received my DNA results after two botched Ancestry process attempts and resends. I've been requesting a refund; It's been back and forth with Ancestry for over a year. Maren's email from the Executive Office [custumersolution.com] is the last in a line of several email notes to repeat/imply a 'no refund yet' response. I'm owed $108.00 and was finally notified that a check would be sent to me. I haven't seen Jack.

Ancestry is a good site. However there are better sites that have maybe a more accurate person to person connection. I am a niece to my uncle however ancestry states my uncle is my cousin. It does this in many relationships where I am absolutely POSITIVE of the relationship. I have heard 23andMe is more accurate in this sense. And when researching your heritage that relationship notification is important. Other than that the site is fairly straightforward to use. I do wish that the different ancestry sites shared information with each other. But I suppose if they did they wouldn’t make any money. So don’t be surprised if you do not match up to a family member if you use one testing site and they use another. You must use the same testing site to compare your DNA. But that’s true on all testing sites. It’s a lot of fun and I’m glad I did it.

Ancestry is great. However, they are way too expensive. At just under $100 a month that is way too much. They need to make it more affordable to everyone. There are so many like me who would love to take on this hobby and look as far back as possible. But when you are retired and on a budget that becomes impossible.

Found great information. I am 87 years old and learned a lot about my parents and even grandparents that I did not know plus about friends and their families and backgrounds. I spent hours which really were very interesting and I wanted never to give up.

I especially appreciate the continual updating of information as they get it. We have met and enjoy relatives we have met through this updating. We do understand that disturbing information that you were not prepared to learn can also be obtained, but it is factual.

My DNA report was way off! I think they looked at my picture and decided I was Hispanic. I contacted them and wanted my money back. Their response was NO. Very disappointed. I did another DNA from another company and it was spot on!

The site is very complete but lacks access to records from other places like Spain, France, etc.. It only covers records related to the US and immigration records for the last 150 years. Many Americans have heritage that goes back to other continents and cultures. Overall if you are interested in your heritage in the New World, then it is a great site.

There is not enough free content, after paying a good amount of money for my DNA results most of ancestries resources are still locked. They want either a large one time payment or a pretty hefty subscription fee.

Ancestry DNA has helped me find relatives that I didn’t know existed. But that’s as far as I can get without buying a subscription. I don’t feel it’s a user friendly website. I don’t visit the site very often.

The site is very easy to use and while I use other sites, Ancestry is definitely my go to site whenever I want to look up anything. If I can't find it on Ancestry.com then I check to other sites. Plus if you need to change anything it is SO much easier to do in ancestry.com.

Ancestry.com is a great tool, my one and only complaint would be that the historical documents/records that are not visible to you unless you pay. I feel like it should be free to view certain documents (i.e. Immigration records, birth/death certificates, etc.) that belong to part of your ancestral family should be free to view especially after verified that you have a family connection to them.

Well I mean it's nothing really to say. I mean you know it does what it does it you know it find your in Heritage and it gives you a good combination of what culture your background is really mixed with you know and I think that's a good thing to know so when you travel you know what places you would love to go and learn more about.

Although we are curious about our ancestors, in some cases we may not want to know certain events that may have happened in some of their lives. So I say be prepared for whatever you learn but keep an open mind when negative events are discovered.

My results have still not confirmed the identity of my grandfather ..not to my satisfaction. At first I thought it was confirmed but later questionable. Still searching for he and descendants from either Sydney Mines Canada or USA

Quick turnaround. Easy to understand updates given as the science changes. Great customer service. I would recommend to all that use Ancestry. Nice format. Easy guide to see others with matching DNA SAMPLES.

I am neutral. I don't hate Ancestry and I don't like it. It needs to have more information on people's family heritage minus a little green leaf. But it's also helpful finding out things you never thought you would find so I love it & hate it at the same time. Just my opinion on it.

My 50 years of researching my roots with sources grew dramatically once I became an Ancestry Member. I love Ancestry - but it is expensive...and seems to be finding more ways to charge us such as the newspaper.com addition... That was included with my Ancestry Membership previously... But now I find I must also join Newspaper.com. Other DNA Tests I've taken cannot be uploaded to Ancestry - that is troublesome - Why Not?

I did it because it was cheap at Christmas time. It has helped me connect with my dad's family who no one knew including my dad. However past that it has little value to me with actual genealogy research. They charge far too much and the fact that I did do a DNA test with them only qualifies me to have a free account but not the ability to do research on the site. I can't even see the public trees. All I see are matches and my DNA results. What you get is very limited. Warning if you sign up for the free trial they want a credit card number. It smacks of AOL in the old days when, if you didn't cancel at the exact date and time they would charge your card. It's not safe to sign up for any of those types of set ups.

The DNA testing was fun and informative. I thought my ancestry was one thing and come to find out, I was not even close. You can find out a lot of things about yourself and family by doing DNA testing. So, give it try and enjoy!

Andestry helped discover the truth about my mother. She is half Russian as I am 26% Russian. Ancestry is always sending updates and hints that take me on a wonderful experience of the early days in Illinois and Arkansas. This clears up the questions we had about my mother’s father not being her father. Thank you for all the information I received.

The process was well explained on the website and results were provided in a timely manner. Customer service was excellent. The results were of great interest and there were a few surprises as well. A brief history is provided on the geographical regions where your family originated. Site is regularly updated with more exact findings. Many other features are available for further exploration. Definitely recommended for lots of great info and fun with your family members, and possibly new connections if you are interested.

I actually have found out a lot about my family on this website so, I have been mostly happy with it at this level. However, I am a disabled senior and cannot afford the costs of having their complete services at my disposal which is very frustrating. I also find that I am very disturbed by stories regarding Ancestry sharing (selling) my DNA with other businesses especially ones affiliated with Foreign governments whom I consider enemies of the United States. I do not consent to this misuse of my DNA! It is an abuse of my DNA. I should also be paid for their financial gain in using it for financial gain. That is just wrong.

It took 3 or 4 times to get it done. I bought the kit as a Christmas gift for my wife. We received and followed the instructions to a tee. It didn't work. We did that 2 more times,, same results. I think it was the freezing temperatures destroying the samples. Once done, it was very vague in results.

This site is a money maker for them. Very expensive and always more money to be spent. I quit them. Was hoping to find more accurate info. I hope they decide to really get deep into the dreams of people who have unanswered family history.

The DNA does not show possible famous ancestors that could have DNA in the DNA bank. I know who my direct ancestors are, and I know that King Richard was recently discovered buried under a parking lot and his DNA was tested, I know that we are related to that family from our ancestry tree. I just wanted to actually see the DNA match.

I found it so amazing! I found family history that I never knew about and found pictures too. I have found many relatives that I didn't know were related. Really cool. I done the dna testing and was amazed where I came from. I have made a little book for my kids so they can know our history????

Ancestry DNA is a great way to connect with people who are related, and to help with filling in a family tree. I was raised by a stepdad and had no contact with my biological father's family. Through DNA matches I found some of his cousins and they in fact were able to connect me to a first cousin that lives only 3 hours from me. She in fact, had no idea of any biological family on that side of the 'tree' either.

The instructions are very easy to follow and we can find all of the people involved with our family tree. You all go far and beyond in finding all of our ancestors as always. Thanks for finding all of our cousins, aunts, uncles, fathers, mothers, brothers, sisters.

This site is most informative. It gives me leads to other relatives. I like knowing where I come from even if it is a location. Anywhere to start to find my lineage so I can find my ancestors. I want to visit my location.

A few years ago, I bought this kit as a Christmas gift for my husband. I then bought a kit so we could do this together. In about 2 weeks we received our results and we started building our family tree. Everything was good until be dug deeper. You had to pay for additional information for which we didn't know about in the beginning. Otherwise, we probably wouldn’t of purchased the kits. My late Mom was able to fill in the blanks since I didn’t know the information. I got so far than had to stop researching because of the additional costs. My suggestion is to check the website for disclaimers like this prior to starting. I haven’t been on the site since.

I love the site but I believe the monthly price is too much, especially when you don't receive a lot of information as you would like. I believe a better monthly price should be around $19.99 to $24.99 a month.

When I was a member the site gave me some information about my immediate family and some 4th and 5 cousins. It also let me know where my parents were from but in my opinion very limited information. I only recognized one of the name on the list.

The analysis is not as detailed as I would have expected. People that do not know their genetic background may be a bit more satisfied. Example for individuals that are adopted and have no idea of their past background would gain a wealth of information. Most of these general details, I already know.

It was exciting to see my results. I was kinda nervous this thing it would Actually reveal somethings to me. I enjoyed the search. It was all so brand-new. I've never experienced that before. Just try it. You might be be surprised out the outcome.

I was given an ancestry DNA kit as a father's day present, from my daughter in June 2019. I had been wondering who my biological father was, ever since I reached adulthood. However, I did not want to hurt my mother, by searching for my father. I was raised by my mother and my maternal grandfather, who did a phenomenal job in raising me and my siblings. However, I still had that urge to find out who my father was. My wonderful, beautiful mother passed away, and my urge to find my father increased; however, I still thought it would be disrespectful to my mother if I tried to find my father. So, two years after my mother passed, my daughter surprised me and gave me a DNA kit from ancestry. I still felt guilty and did not open the kit for a week, but my wife opened the kit and convinced me to submit a sample. I am so happy that I did. ☺

Purchased Ancestry and 23andme to compare results. Total of 10 tests. 2 sets of twins, a brother, sister and with same parents. Only 23andme had consistent results, Ancestry didn't even have one set as twins and we are identical! Nobody has been adopted. Had a twin of the other set listed as 87% African American. Not that that would be a bad thing but again, identical twin was listed as several other than African American at all. 23andme was most consistent compared to all family members tested. I recommend comparing tests before you believe what might not be true.

As a ** person, I was excited to get results. Just no longer sure of the accuracy. I accept the difficulty with tracking from slavery however it is misleading. Every few months or so my DNA is recalculated and I have a whole different set of lineage. Somewhat disappointing.

I can't make comparisons with the other DNA services as this is the only one I have used. I found the kit was delivered quickly and very simple to administer and return. I received the results within a couple of weeks and it seems to be very comprehensive. I did this over 2 years ago and through their app I have been able to keep up with new information they have found. They seem to be improving information frequently. I have been pleased with this company.

Amazing! I am 20% Native American. And, am connected by DNA to over 350,000 relatives. My mind is blown. Found my grandpa, and then relatives from the late 1600's. Get this kit...it will open your world like you have never, ever seen it!!!

You need to do your research about what the DNA test can and cannot do. Ancestry's is super easy to do (you just spit in a tube and mail it off) and you can track the progress over the course of several weeks as they process it. I'm very familiar with my family's background going back to the 1600's, so I wasn't expecting any real surprises with this. However, there were multiple interesting bits of information that point to where my ancestors came from. If you give them permission, they will also publish your results so that others using the service can see your results. This potentially could help track down close relatives that you may not even know about.

I was adopted as a baby and knew nothing about who or where I came from for more than 50 years. Last year I found both of my birth families. It has been a long time dream realized. Your results may differ from mine, but everything worked out great for me.

It has been a very good experience so far; however, I feel their subscriptions are too expensive so I have never signed up for those. They tease up with data but it always requires a subscription. I have learned a lot about my DNA and that has been so interesting. I also learned some surprising things about my paternal grandmother. Her family came from northern Italy and not Sicily as I had always believed.

I find this company profiteering oriented and not beyond selling you personal data and info to any entity willing to pay for it. In summary I find Ancestry obtaining public records which are free to everyone and locking out search parameters to only go through their software and web site for anyone wishing to retrieve info on their's family and heritage which is available in public records. I do not advise using Ancestry for any type of services.

Using this technology I have found relatives that I didn’t know existed. A friend of mine found her sister. Which I’m not sure if that was good or bad. Considering that it proved that her dad was not a faithful man. But most important is it proved to my daughter that I belonged to her. Lol.

My wife was of native American descent, and I thought it would be important for my children to know about their family tree. It was a wonderful experience. The girls know now that they of European, native American and Afro-American heritage. It was great for me as well to see the pride they took in the knowledge of the family history.

I sent in my DNA sample over 2 months ago and still haven't gotten the results back. That is ridiculous. I won't be able to completely review them until and if I get my results back. I subscribed to them because most of my relatives did.

I believe that Ancestry is great for checking for family members; however, they are not thorough enough with the traits. Downloading the raw data file is great for use with other services too. Be careful that you do not learn things that you don't want to know.

I had my DNA done through Ancestry and was most pleased. I found I had a half brother that I would never have known about except from Ancestry. Be prepared to find out a lot about your family. I am completely happy that I did it.

Ancestry is a great site to find your ancestors from your parents or spouse to all the way back to the 1500's or before this. It can be a little expensive depending on how far back you want to go. Also it depends if your family has immigrated from overseas. It depends what plan you get if you want only Canadian records or North American or global records. Although it can be pricey it is very interesting to see who your family is and where they came from. You can find alot of surprising information about your ancestors, if you are wanting to find out about your old family ancestors this is a good place to go.

I love everything about Ancestry.com. I already knew the history of my great grandparents but I wanted to dig further to find out more about who they were, what were their life's journeys, who their relatives were and what were their stories. Through extensive research I was able to trace my relatives from the late 1700s with names, dates and places they lived. I found their children and those children's children leading all the way up to my great great grandparents. I met relatives along the way in my own journey. If it wasn't for Ancestry.com my research would have been impossible.

I found it interesting but did not go far enough back. Seemed to just emphasize U.S. residents. Dropped the ball on following thru with European family origins, yet that is where my family came from; Everything seemed based on an early census here in the United States.

Reasonable price, good communication and access to their web page for basic research and accurate results are all a plus! Ability to meet other relatives listed that you didn't even know about is awesome!

There is no definite numbers on the areas they say you are from. In Europe, just example i.e.: percentage 20 to 40 percent European, French etc.. In my case my father was full blooded Italian-mother & father but the number for Italian DNA is very, very low. That low a number doesn't seem correct. I sent an email to Ancestry but no response about the Italian issue but next update from them suddenly they show Italian as 4 or 6 percent. They also don't mention Crevisa in Northern Italy by the Swiss border where a street is named after my family. My husband found the town etc on his computer fairly easily. My latest update said I was 4% Scottish? Huh? Where did that come from? Be very careful about the truth & percentages they give you, I'm now suspicious of anything I'm told by Ancestry or any other of these services.

I found that the results took longer than I expected. Just trying to learn how DNA tests work. I knew I came from the Cherokees, but my generation no longer has any Cherokee blood. That was a surprise.

The information provided can morph over time. What I mean is that I just got an update showing new countries which I find interesting and not really reliable. The only explanation I can assume is that Ancestry has gotten more individuals and have added their countries to my legend.

Ancestry has helped me connect with cousins I'd lost touch with when their mother died years ago. In addition, I am happy to know my DNA (with personal identity data removed) can be used in medical research. I'd recommend Ancestry's programs to anyone.

The site is a bit difficult to use. It shows the same person in many different groups. Also, the DNA results change, so I am never sure what is accurate. Otherwise, I like the site. I do wish it didn’t cost so much extra to see family connections in other countries.

Did NOT give me ANY info that I didn't already have AND wanted to keep charging and charging and charging for every little thing. I was looking for important vital info and they could NOT provide what I needed.

They are very attentive to details. Ancestry has a tremendous amount of information from My family history. It was very easy to actually put together my family tree. I’m very thankful for what they offer and is wonderful knowing where I came from. They communicate with you every step of the dna testing process.

Ancestry has priced themselves out of reach for many people who would love to use it. It’s a good service but there are some other good websites, especially international sites. The sites for Ireland, Scotland and France are excellent.

I’m adopted and know nothing about my biological family. Did the test a few years ago to see if I was Irish and I was! Just this month I was contacted by my half brother who had been looking for me. I’m so happy to have this new family member and all the information.

I received my DNA testing kit from Ancestry.com more than 2 years ago. I discovered that my ancestors came from parts of the world that I had never imagined. But things make more sense now that I understand my heritage. Ancestry sends updates about my results and that helps me find even more relatives and discover why I have straight hair or why I like certain things and understand why I have certain little quirks that others don't. I really like Ancestry and would highly recommend it to anyone curious about their ancestor's beginnings and why you do the things you do. This test might answer a lot a questions you didn't know you had.

The experience was interesting, I did have a few cousins that I know show up & one that really surprised me, which I was not aware of this person or the situation that existed & that these family members were so close to me. It was an interesting surprise.

Ancestry is easy to use and promises quick results. Their leaf hints are extremely useful for finding additional ancestors. One must be careful not to add everyone they suggest, since computer generated hints are not always perfect. Check the "child birthdates on baptisms" since so many people have the same names. I was lucky to have the old family Bibles from several generations which gave accurate, real-time information with which to start. Photocopy the pages and share them online. It feels great when you can help others find answers.

Ancestry.com is an interesting and fun way to research and discover family details through the generations. Sample collection is easy and takes 2 minutes. Tiny learning curve figuring out how to navigate the site, but now it goes smoothly. Fun to get emails about ancestry hints and connections.

I did this strictly for genealogical reasons. I have been researching my family for about 40 years and was unable to find a particular great grandfather. DNA led me to the identity of his parents and grandparents.

This is awesome. My brother and myself found out so much information about our family history. We learned when my grandfather came to this country and saw his signature in the book. That was really cool. We also were able to get in touch with relatives we did not know.

Since joining ancestry I have discovered more information than I thought I would initially. The company works to provide as many in depth pieces of family history as possible for you to decide if you want to use them for your family tree.

I am suspicious at how often my DNA profile changes. I went from being 30% Italian to 30% German. These "matches" are like .05%? I'm adopted, so I have no reference points or need to take advantage of other available features.

In 2013 I purchased a kit and sent it in. After two kits and several months I got a reply. A year or two later I got an email changing it due to a "change in the data base". Now I tried to review it and vret nothing but repeated ads for additional "services". Requests to their "Help" only get me requests to end the chat. There is no phone number. There is no human in the "Help" department. And, sadly, there is no honesty or service. Please don't waste your money, here.

I have been endeavoring to secure a refund of $158.54 since 17 Sep 2020. In spite of the many promises which I have been given by Customer Service representatives, that refund is still not forthcoming. Last Wednesday, 14 Oct 2020, I spoke with a Customer Service representative named Bianca, as well as a supervisor whose name was Jennifer. They agreed to refund my money in full instead of the partial refund of $48.00 which I had been originally promised because it had taken nearly a month for them to refund my money. This morning, Oct 20, 2020, I spoke with a Customer Service employee named Jason who told me that no paperwork in making this refund had yet taken place but that he would put it through without delay. I no longer believe in the credibility of these individuals. While Jason was very nice, I can no longer believe what I am being told by the members of that organization. Their actions speak louder than their words.

My grandson gave me a kit for Christmas and I went through the painful process of doing the spit test and sending in. I thought it would be interesting because I have published a well documented book on my ancestry which is 100% accurate back to 1658. Received results. They were not even close. I believe if I had spelled my name differently... The results would have been totally different.

I sent in my kit and was very excited to get the results. What a disappointment. My results were unlike any I have ever seen. I have seen a pie cut into percentages, with each section representing a labelled country. I received one circle which said on top 100% European Jewish. I've never seen any other results like that. I didn't ask what religion I came from, I wanted to know the countries. When I clicked on the result it just listed some Eastern European countries. None of which I know for certain my ancestors were from. It also mentioned Israel. None of my family ever came from the Middle East. I think they are a bunch of bigots who recognized my Jewish heritage and stopped right there. Again, I didn't ask for my religion. I wanted to know the countries my ancestors were from. They didn't even list Austria and that side was there for many generations. A scam!

Should be a no brainer, received a kit we bought for my Mother, instructions are simple, go to ancestrydna.com/activate to activate your kit. Okay, so I have followed to instruction to a T. Because I have a account myself and have done this without issue. I am assuming my computer is blocking the new activation, okay, no problem. Let me tell you, I tried to chat online. It is automated and keeps asking, "How can I help?" Tried 3 times, now I have been on hold for 30 minutes. So frustrated. Just got home from work. Mom wants me to help her set up an account. This is turning into a 2 hour project. Go to the competition, I planned on getting my whole family on board with the DNA thing. Thinking I should cut my losses and go to the competition. No customer service anymore!!! So sad!! Now it is 36 minutes...REALLY!!! I am a nurse and have had a very stressful day! Not that that matters. Just venting at this point....okay, 45 minutes!! Over it.

Purchased a DNA kit Nov 2019. They screwed up results. Want to send a replacement. Don't want one. I wanted a refund. They will not give me one. It took this long to get a reply. No working email. Disgraceful.

I purchased a DNA kit and send it in. I also purchased a membership. I was told the membership is on sale. It was good for a year. I paid $149. 6 months. They charged my account again without my permission. He said my membership is only good for 6 months. The DNa results show I am from Ireland. I have my Grandfather's birth certificate showing his parents arrived from Poland??? It even shows it on Ellis island documents. It is a disgrace that they continue to waste people's time. Money and heart ache on such junk. They should be shut down.

Was ok with service until ordered Health kit. They admitted they sent results prematurely, asked me to provide numerous screenshots, continue to request from me more documentation, all the while surpassing eight-week limit on kit viability. And when I finally received what appears to be a new kit, link they sent won't work. Their web tech may not be compatible with Android phones. Again, customer service admitted they prematurely emailed health results, took them away, different reps asked me repeatedly since early March to supply screenshots and explanations, while I get no explanations and no product that I paid for. After this, I should get complete refund plus free health test plus explanation plus apology.

My ancestors are in the Museum of the Native American & have been pictured in ALL of the Jamestown reenactments but Ancestry shows Zero Native blood even though their database says my ancestors are from Indian Town Virginia. The site will list the same person as the sibling 3 times & has no way to join together data from once it makes a mistake. Instead if I delete one of the duplicates it sometimes deletes them all. Will not link them all but will delete them all. Frustrating!!!! The site will not link other family member trees. If you chose a family member to link to the site will not allow you to go back to check other family trees once you picked 1 you like. So you have to hand enter every single person already linked by others.

They consistently change your DNA results. ;( I do not know much about family so I signed up and purchased their DNA kit. It showed I was 49% Irish and 51% Greek/Italy. NOW it is completely different and I don't even have the Greek/Italy anymore but it shows Scotland!!?? How can it change so drastically?? My DNA is my DNA! CONSUMER BEWARE! It is saddening that they would mislead people like that. SHAME ON YOU ANCESTRY.COM!

My husband got the DNA kit for me for Christmas. I did exactly as stated on the instructions. When the results came back, they were only Maternal matches or connections. Nothing on my Dad's side at all. To make matters worse, nowhere on the website or advertising does it tell you that you'll have to pay for another kit for Paternal DNA checking. Once you get your results it tells you about getting other testing for Paternal results. Incredibly disappointed!!

Please Beware of this DNA testing, they want to say EVERYONE Is from England and they truly botched up my family. Their connections told me my mother is not only a man, but my third cousin... on my father's side. NEITHER IS TRUE! Also they took my Native American daughter and lumped her in with the rest of us. I sent them a picture of this OBVIOUSLY ethnic girl and they finally quit defending their bogus test. I don't feel our DNA ever went to an actual lab. They are crooks in my opinion. Please don't waste your money or ruin your holidays by gifting or getting this done. So infuriating, and someone needs to seek some lawyers on this.

First I tried the DNA test, and the first results came back as expected, I am many German. Then they revised the results, now I'm English, something that would shock my half German grandmother. Being interested in my family history I signed up for a premium version of this site. Big mistake. It is almost impossible to clearly search for an ancestor. Even when you set for an exact search, most of the time nothing shows up even though if you broaden the search suddenly your ancestor shows up. Or, as in one case I traced an ancestor to Central Indiana in 1936. It is known she was in California in 1967, but cannot be found.

I did a DNA kit test that my mom had bought me for Christmas. I set it up. Was getting all the notifications to my phone. Received my test results and then a couple days after my results came in I no longer could log in and see my results. They were gone. I have tried and tried to send emails with no response. They don’t respond and say my question has expired. I called the customer service line, talked to a Steve and he continually told me if I couldn’t remember the email account I used to sign it up he couldn’t help me. I know which email I used. I have my kit number but all he could do was file an error report and someone would contact me. I would not recommend this kit to anyone. Go somewhere else. These people are useless and their customer service sucks!!!

It was Black Friday, I was video calling my family and we started talking about our heritage. My family has mixed appearances, some have blue eyes, very light skin while others have darker skins and brown/honey eyes. So we wondered what origins we had. I went online to look for a DNA test and found this was on 50% sale. I said to myself: why the hell not. Then I got it and got my entire family a bit hyped about it. I know some 700 years back in my family's history. We are Middle Eastern, my father's side came from the region of Syria/Lebanon/Palestine. Neither my father's nor mother's side has any history (AT ALL) remotely related to anything in Africa. Anyone with any basic knowledge about history knows how the area has one of the most mixed races on the entire planet given how many wars and migrations happened to and from the area. Therefore, a DNA test would be extremely helpful to breakdown what your DNA carries... Or so I've thought.

More than two years ago, I paid Ancestry.com $100 to provide me with my ethnic history using a DNA saliva sample they collected from me. 1 month later, I received my results. In November 2019, I received an “update” from them with COMPLETELY different ethnical results! I wasted countless hours doing research with the WRONG data they provided. When I contacted them, they blamed “available technology” and refused to do anything about the issue. Unacceptable service... This unethical, and very shady, and should not be tolerated by anyone. I would NOT recommend this company to anyone. Also noteworthy, this company was founded in Lehi, UT - also very sketchy!

I did my DNA test with AncestryDNA and I was told I was 45% Cameroonian. This was the case for 2 whole years after my results. I have a trip planned to Cameroon next year because of the large percentage I decided to visit the country with pride and a sense of belonging. Yesterday I received a update email stating I'm now 45% Nigerian and 30% Cameroonian. My first results of 2 years showed me to be 5% Nigerian! FRAUD!!! DON'T WASTE YOUR MONEY.

Can't find family on dad's side include dad's correct information. Not even my info is not correct. Has my mother's birth date and death date wrong. Maybe that is why they can't find anyone. Tried for 3 months to get help from Ancestry to correct info. Talked with one person (actually may have been a computer) and then they never contacted back. This company is a joke and should be investigated. They now have my DNA. Will it show up somewhere else. UMMM Who Knows. Don't use this company.

My great aunt was given the Ancestry DNA test kit as a gift. Her mother was BORN IN CHEROKEE, NC AND WAS 100 percent Native American. However, her DNA showed ONLY EUROPEAN HERITAGE! We laughed like hell!!!! DON'T WASTE YOUR CASH - I (or any politician) can lie to you. WAY CHEAPER THAN THE COST OF A BOGUS DNA TEST!!!

Signed up for one month to confirm results made by another DNA lab, results were the same so I canceled the account only to find Ancestry debited my account for another month. Contacted Ancestry by phone (what a experience). Automated system could not find my account even after submitting 3X. Finally was transferred to someone who claims he couldn't find my cancellation, which was confirmed by an email from Ancestry trying to keep me active (save this email, you will need it). After 18 minutes on the phone I was given a confirmation number that confirms my account being cancelled... (TBD).

Well, today I came very close to ending my membership with Ancestry.com. I have been a customer since the very beginning. Just so you all know-currently when you share a tree on the platform within Ancestry.com, it probably is not going to the person you want to share with. Over the past 10 days I shared 10 trees-some of them the same tree, some of them different trees. NO ONE, not one got an invite from Ancestry.com to join the tree. NOT ONE.

I am of Middle Eastern descent. I have always been curious to know from which countries my ancestors originated, so I sent in my DNA to ancestry.com. On their website they list eleven possible countries. What I received back from them was a one-line report saying "100% Middle Eastern". No breakdown by country. Nothing I didn't know. When I called them to inquire, I was told that they did not have enough samples in their database to do such a breakdown. I suggested that they should tell prospective customers that they could not provide detailed analysis for middle eastern individuals. I also asked for a refund. They would not admit that they should inform individuals of their limitations and refused to provide me a refund because they "had sent the results". When I pointed out that what they sent was no better than telling someone they were 100% European, they just recited the refund policy again. Very disappointing and in my opinion fraudulent.

Ancestry DNA has no way to access your account if you misspell your email or forget your username. They have no security questions, they can't use your name, they can't use the phone number that they send text updates to, there is no forgot user name option, they can't use the kit number they provide, they can't use your credit card information and they have no technical department. They have no way to access your account and yet it's 2019, you paid a lot of money for the kit, you waited 6 weeks, and you gave them your DNA but they cannot help you. Their reps cannot help you whatsoever.

I just received my DNA results...to start. My father is 100% Italian.. We knew his mother's family and they were from Italy and were Italian. My mother is 50% Italian (again we know her mother's side very well and again - some were born in Italy and others here) and my mom is also 50% Irish.. My great grandmother was right from Ireland. My results - 64% FRENCH??? 30% Irish and only 12% ITALIAN plus a few other odd and ends... To be 46% FRENCH one of my parents or grandparents would have to have been at least part FRENCH! When I called my mother and family - I told them I must have been adopted or switched at birth!!! My family found it funny - my mother did not!!!

I originally did the free trial Ancestry.com. To do this, you need to enter a cc number. (I blame myself, I should have known better). Once the trial is over, they automatically begin to charge your cc, no notice via email. Upon the first charge, I called my cc company to dispute, but they would reverse the charge. I called Ancestry to cancel but they couldn't find my account. A supervisor was notified and they told me to email support. I did not get a response from this email.

I click to see how I was related to my half sister, this was the result: How are you and [My Half Sister] related? Common Ancestors. According to Ancestry member trees, these are the common ancestors that connect you and [My Half Sister]. View a common ancestor to see the relationship path that connects you. [My Half Sister] could be your 2nd great-granddaughter through: {My Great Great Grandfather} 1840–1919. Today is 07/20/2019, I initially complained about this error on 05/01/2019, with several other contacts made between these two dates. Certainly calls into question Ancestry's credibility, does it not? Hopefully, this latest contact with Ancestry will see that this error in their software is corrected.

I watch the Ancestry commercials and it appears you can get all of this stuff and searches for unknown relatives for the initial cost. "I found that I am related to Geo Washington', says TV ad. They are very deceiving and causes me to not trust any of the Ancestry type sites. If I were to send more money I would be able to find out more about my family tree. I am living on a fixed income and cannot afford more money for nothing. All they did was repeat what information I entered when joining.

Ancestry.com does not screen the Message Board posts for harassment, abuse or attacks. Every time I go to one particular family name, every post I enter is attacked by one person who uses profanity, foul language, personal attacks, etc. I complain with no results. Some people I have heard from who also USED to post have complained for 16 years with no results. Why can't Ancestry.com screen posts to make sure there is nothing that violates their guidelines. I pay for a subscription and have paid for at least a dozen DNA tests for family members but I cannot be protected from attacks and harassment? They sometimes remove angry, hateful posts, but they leave them up for weeks at a time before they are removed. They need a better system for protecting paying members.

The charge was almost double what she thought and I called to see if we could get discounted price. The rep said sale coming up next week, for 4th of July. The rep also started discussing the subscription cost. My mother wasn't interested and I started thinking this wasn't what she wanted or could use. She has never used a computer. Then when I asked for refund I was told sure she could have it for $59. But there is a cancellation fee of $25. My mother signed up 6 hours earlier. I would understand if kit was sent out or even processed. The person she talked to originally either didn't explain everything or my mom clearly didn't understand the charges.

I did the Ancestry testing approximately three years ago for $100. The results were 72% Germanic Europe, 12% English and 14% Irish and negligible Greek. Ancestry just sent me an update which now says 2% Germanic, 88% England/Wales, 5% Norway, and 5% Ireland/Scotland. They tell me that they are able to be even more precise with greater numbers of DNA in their database. This is NOT a refinement. It is a completely different report! So my recommendation is that you save your money and don’t bother getting an ancestry analysis. They are completely bogus.