Amazon.com Reviews

Beware of Amazon!! I am a loyal Amazon small seller merchant. Out of the blue they suspended my account. This is a financial tactic to hold the seller's funds for 90 days or more. In my case they have held $10,144.00 for 92 days so far and I have not received payment. The money belongs to me and they are obviously using it to fund their horrendous losses in the past few years. I urge anybody in this same situation to contact their attorney general and encourage them to file charges against Amazon. There is a class action lawsuit in California and the attorney general of Washington state is investigating the complaints. Don't become a victim!!

I've purchased a ton over the years and they are a huge company that is so systematic, they don't care about your issues. I had to return a defective item and the accessory I also purchased. They paid for the defect shipping but charged my return shipping for the other item. Never mentioned it to me. It was only $7 but it was annoying. They also sometimes cancel backorders after months of waiting which B&H and Adorama don't usually do and now I'm behind on the backorder on their sites (I don't multi-order...yet). Sigh, they don't care if you're messed over by their policy once in while but it is annoying because years ago I used to call with questions and they were awesome. Now they're too big for that. Still one of the best but wish they still cared for the small businesses that spend less than $25,000 a year.

I ordered a shredder and the oil to go with it. My address at Amazon is the same as on my info here. No UPS delivery. UPS sent back the shredder with a reason of refused. You cannot refuse something you never see. They do not have a choice of "driver refuses to drive on dirt road". However if any of you wish to call and ask if they deliver here they will tell you yes, just like they told Amazon. Amazon sends robot letter with apology and tells me they will reship FedEx...Yeah!!

I ordered a handheld vacuum cleaner in Dec with my mother’s credit card and then cancelled the order. Today Jan 18th after 2 days of trying to place another order with my Amazon Prime acct I spent over an hour trying to contact the company via the phone. Of course when I get someone on the phone they have bad English skills as they are in Pakistan or India. They will only tell me my acct is locked because of contact info but they can't help me resolve the issue.

I simply wrote how I loved the item and described the shipping since other reviewers were talking about it. However, I tried changing up my review after I received an email saying I violated the review guidelines. Well I tried submitting my new review, I received the same email about violating guidelines. Both reviews were honest, and amazon stated I violated guidelines. I don't understand why amazon only allows certain things in a review to be posted. A review is supposed to help other customers about products, and Amazon is only allowing certain reviews to be posted!

1.0 out of 5 stars AMAZON IS THE WORST IN CUSTOMER SERVICE!!! January 17, 2015 By Laura **. Verified Purchase (What's this?). This review is from: 4Moms Mamaroo, Multi Plush (Baby Product). I give this seller a zero. DO NOT ORDER THIS PRODUCT!!! I REPEAT, DO NOT ORDER IT!!! My daughter ordered this product for her sister's baby shower. She had it billed to her credit card and somehow it got billed to my card by accident. When I called Amazon to get the billing switched they refused to do it and told me it was impossible. I had previously been a big purchaser to Amazon spending big money every year but will now take my business to Ebay.

In the summer of 2014, I placed an order with Amazon for to order for a hand wrinkle cream for a little of $28. The postman signed for my package stating that I received it. However, I have never received it and I've left several complaints with Amazon and they have never acknowledged my complaints. How is it the postman gets to speak for me with regard to whether or not I received my personal order? What redress do I have when the postman closed out the order, which I have never received? As a result, I have severely cut back on using Amazon as an order source and instead go directly to companies to make orders. P.S.: The mailman told me that all Amazon packages have an instruction to the deliverer to leave package(s) at door if no answer. Great! I live in an apartment building of more than 300 units!

I have purchased lots of things from Amazon. It's a wonderful experience. Price is appropriate, timely delivery, easy return, excellent offers..... I'd recommend.

Whenever I call Amazon Customer Service with a simple question, the operators in the Philippines never understand what I'm asking. It takes repeated requests to speak to a supervisor before I'm finally connected to one or mistakenly connected to the wrong department or cut off. This has been happening for a number of years and the situation has never been improved. At least a half hour And much peace of mind are wasted each time I call and get someone in the Philippines.

I received a gift card from my daughter for Christmas. It is a $10.00 gift card. I created an account with Amazon.com to use the card. What I discovered it that for standard shipping for a pack of bead stringing needles, which cost $3.65, it costs $6.75 to ship them. Now I sent the complaint to BBB and they did not like the language I used. Couple of questions... Why charge that much to mail me a pack of needles? Why sell a $10.00 gift card when you can only spend $3.25? And then they still want me to give them my regular credit card account. I guess that is how they stay in business. Money. Money. Money. $6.75 to mail a 5-pack of needles...

I am a prime member, and extremely disappointed with Amazon. When I placed this order I was told it did not process and to retry later. I did that, and it processed and was delivered. Subsequently, the same item was delivered to my house (the correct address was to my niece) from Target.com. I was never notified via email or otherwise about this order. When I returned it to Target, they said they would put it back on my AMEX card. I do not have an AMEX card. Turns out, a 3rd party took the order and simply went to Target and had it sent to me. If I had not been paying attention, the charge would have been refunded on THEIR card, NOT MINE!! Worse yet, they charged me $8 for shipping that they never paid because shipping was free on the item through Target, which the Target employee told me - and refunded to me NOT the seller. Awful experience and I am disgusted with Amazon. The Target employee told me they ran into this several times over the holidays.

Anyone who is thinking of selling Amazon I would strongly recommend you do NOT! We have sold on Amazon for 5 years and year on year we have increased sales by at least 20% and in 2014 our turnover through Amazon was in excess of £500k, which amazon pocket a nice £100k. Our busiest ever Christmas and there is a nice sum of money sitting in Amazon's account over £50k.

I ordered the item and tracked my order on the site, it was showing that order returned as the customer refused to accept it, which was not true. The second order for same was also returned by saying that premises was closed. I am really disappointed with the customer service of Amazon. Not a good idea to trust Amazon anymore.

I rented two textbooks from Amazon in August of 2014. My books were due December 23, 2014, but unfortunately I left them in my dorm room and could not access them until I went back for the spring semester. I extended the rentals, but I was still a few days short. I was charged for purchase of the books, and it hit my bank account pretty hard. I contacted a customer service representative and he could not have been more helpful! He made the shipping labels available and refunded my bank account right away. I could not be happier with their service!

Amazon.com allowed their seller to send item out to people, but it do not work. Then Amazon cancelled my account for any reason. The seller be scamming you when you call them and tell them you want your money back. Someone need to report this so everyone can know about this. Amazon and their seller are the biggest scammer ever. Thank you for giving the chance to leave my complaint.

Amazon locked me out of my account. They requested info from my bank. So I had a banker from my bank fax them the info. They responded with the same gmail. I had the same bank and debit card for years. Now there's a problem. I don't believe that. Before this happened I saw they charged me a large shipping fee. They said I would be reimbursed and they also gave me a gift card to use on my next purchase. Well I was never reimbursed and I couldn't use the gift card cause it was on the account I was locked out of. Like really amazon...

I ordered on the 8th of October from AMAZON and received on October 18 -- order ID **, what were described as small gold hoop earrings--a gift for my 12 yr old granddaughter. The earrings were HUGE--way too big for a child. I contacted Amazon and suddenly I find I had not bought from them but from a company in China. Amazon gave me their details--bead wholesaler in China--I contacted them and explained. They said because they had put a size, I would have to pay for return--I did. Returned them 19th October, am still waiting for my refund.

Amazon is a fraud website. They make up issues and try to hold on your money. I had a technical issue on my account on 1/6/2015. It was not my fault, but Amazon they blocked/suspended my account for not shipping the items. How can I ship something to someone if I don`t have the address and the seller's name? Now they are making up issues, do this, do that, send feedback request to buyer, provide information where you got the items from, how long you have been selling, are you selling anywhere else.

I have never experienced such a worst and careless customer service before I bought something from Amazon.in. I don't know how they claim themselves as "CUSTOMER OBSESSED" company. I am writing this, after 3 incidents happens with me by Amazon.

I order a book for a Christmas present. The wrong book arrived and I contacted them. They passed the buck and said I had to go to the vendor. The vendor did nothing and could only be contacted through the site. I contacted customer care via the web, and phone lines, notified them I received no response from the vendor and it was a time sensitive matter as it was a Xmas present. Amazon did nothing. After days of trying to get help I received a call back from Amazon stating they would pay for the book and all shipping charges. However I had to pay for the book first as it was not a book from Amazon but another vendor. I received this in writing via an email.

I am not sure if my complaint has actually been resolved. Only time will tell. I had a fairly large order that didn't arrive in 3 days let alone 2. Under " contact us " I decided to write rather than call since calling has never done much good.

I Googled this site because of some recent problems with the quality of items I received from Amazon. I too have spent a small fortune on items over the years with Amazon and am a Prime member. I have made an increasing number of returns, and have contacted their customer service and have bothered them until I get credit for my inconvenience and their ignorance on policies. However, I see a couple mentions of accounts getting closed after complaints or returns. Is that how it works? Should I expect to have my account closed soon? I received a bunch of packages over the past 24 hrs, and almost all have either damage, or are clearly used (and filthy) when I bought them as NEW. I am wondering if Amazon gets such low prices by selling returns and refurbished as new. I found this to be true at brick and mortar establishments such as Marshalls and TJ Maxx. What is the legal issues of selling items as NEW that are not?

I am an amazon customer and have been for some time. My account has been locked out due to suspect of fraud. After contacting customer support 22 times and giving your associates all my information 22 times and told that someone from special service will contact me if needed. To date no one has called or emailed me. Actually one person followed up on Monday with email. Only problem is that the email that it was sent from I cannot contact. Please help me with my problem so that I may be able to access my account.

I just want to say that amazon.com offers first class service! Hey I lay back on my bed at home, scroll through what ever items I'm interested in at the time, make a buying decision, press a couple of keys, and Vroomm a couple of days later there delivering my items to my front door! By the way I did get out of bed to answer the door and receive my packages, hmm maybe I should hire a butler?

I am writing once again to complain of the shocking treatment I have had. Firstly your way of thanking me for being a loyal customer by giving me 2 gift certificates for other people that sign up to instant video. I would never recommend anyone to instant video. I spoke to a couple of your "advisors" about instant video and was basically told that I was lying and the quality between the free streamable videos and the ones that you rent are exactly the same. This is not the case and the issue remained unresolved, with me and my family actually switching providers yet still paying the monthly fee.

On Christmas eve I was suspended out of the blue because they said I printed postage too soon and that I sent out the wrong necklace with a locket. I sent out the necklace because it was better but people complained and I just sent the other one, even though it was cheap. Then they tell me they will tell me the answer on the 25, then nothing until the 27th. I could tell they wanted to hold two weeks pay back. I said "I can't have you not pay me when due on the 27th." I am a single (widow) mother who begged and borrowed to keep inventory in stock for the Christmas rush. I had to buy bags, labels, paper, ink, basic stuff. Christmas was nice I got my son extra gifts, I did not hold back, paid some bills, the mortgage.

I changed my email provider from EarthLink to Kaballero.com. I recorded my change of email in the appropriate place at Amazon. When I tried to enter Prime, it never heard of me. I called the Tech support number and got some foreigner who could not grasp the situation. I gave her my old email, where I have spent at least $100,000 and she had no record of it. I gave her my new email, my full name, address, phone. She couldn't find any record of my existence. I am a very good customer. This made no impression on her.

Currently the owner of a completely USELESS piece of equipment. After spending almost $100 NZD on shipping just to have it here in time for Christmas, the Nutribullet that arrived at my doorstop was a HUGE disappointment. Amazon completely scammed me out of $190 NZD. On the page, they state that the product is meant for use in USA or Canada but it wasn't until I actually opened the package that I found the Nutribullet company doesn't allow the use of an adapter and any use of an adapter is forfeit of the warranty. Being annoyed at this, I tried to send it back. Amazon.com wants me to fork out another $86 just to have it sent back. By the time I've paid $86 for shipping both ways, I could have bought the product twice and still had money left over! Amazon shouldn't have sold the product to New Zealand if it is completely unusable here and I feel absolutely sick and disgusted on the amount of time and money wasted. Amazon should just admit their mistake in not warning me properly and not charge me another $86 just to send it back!!!!!!!!!!

This is a medical office address which was staffed from 0800 to 1700 on 12/24. This Email was sent by Amazon at 1324 and the office was clearly staff including my presence there. This Email is an absolute lie. "We're writing about the order(s). UPS attempted to deliver your package but was unable to leave the package unattended. If necessary, please contact UPS to make alternate delivery arrangements. Please visit our help page for contact details of our carriers."

Due to health issues I needed to make my Christmas purchases online. I placed the order on Dec 12, and used the option of free 5 to 8 day shipping. Now on Dec 23 I call to inquire about my order and was extremely rudely informed that this situation was my fault because the 5 to 8 day policy started from when they decide to ship, has nothing to do with when the order was placed and I wouldn't receive any of the items before Christmas because I used the "cheap shipping option”, and they could cancel part of my order but my money would not be refunded until I received the items and shipped them back to amazon. Wow that’s quite a scam!

I listed 2 comforter on amazon and they both sold. The buyer who brought the second comforter had the post office attempt to deliver the item only to leave it sitting in the post office for 5 days with the tracking information showing item to be picked up. To make a long story short the buyer contacted amazon on the 5th day and told amazon that the item was damage even with the package sitting in the post office and claimed that the post office was looking for postage due. I prepaid for the shipping on amazon so after emailing the buyer to get the exact damage of the item she then emailed me back and said, "Well the item was not damage."

I just created a seller account in Amazon. One of my friends is an expert in Amazon so I asked him to tell me anything he knows about listing and the rest. I signed in with his computer and he told me so many things. Day after this, I got an email from Amazon telling me that "We are writing to let you know that we have removed your selling privileges, canceled your listings, and placed a temporary hold on any funds in your seller account."! I knew my friend who I got help from had a suspended account with Amazon before so I thought as I signed in from his computer day before, Amazon thought this account is for him too so closed it. I appeal it and told them all story about this, but they answered me: "We are unable to provide detailed information on how we link related accounts. However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously blocked account."

I would like to start by saying I've spent over $15k on Amazon over the last 5 years and I told everyone who would listen how great Amazon was. I would like to apologize to those individuals and retract my statement for the following reason: My bank failed to complete a transfer request into my main account which left me with no time to wait another day for another transfer as the purchases were Christmas gifts I had to wrap and ship before Christmas, so I set up my checking account from that bank to complete the Amazon purchase. After which, my bank sent the transfer even though online, there was no pending transfer and all the money was still in my account. Amazon uses a 3rd party company (TRS) to guarantee payment so only a portion of my items arrived. So until TRS contacted Amazon stating the issue has been resolved, my account would stay on hold and since they can't see my account, the status of the other ordered items was unknown. The same day of notification from Amazon that there was an issue, I went into my Amazon account and changed the payment method for all the items.

I recently bought a Sony Clock Radio from Amazon UK. It has a back-up battery which was dead on arrival - obviously a regular problem of stock that has been "on the shelf" for a few weeks, as the user instructions from Sony explain that the supplier will replace the battery FOC as a warranty claim. Except Amazon explains the only remedial process is for me to return the original item (in total) and they will send a replacement. But how does that help since the replacement will probably have the same problem! One could carry on replacing the product many times until maybe one clock radio would finally arrive with a working back-up battery?! In fact Amazon could send me two (!) new batteries for less cost than their paying the return postage on the product - but Amazon says they cannot do that!

The lady I contacted at customer service asked me to verify my account's address. I gave her the address and she told me it was incorrect. She asked me for 15 minutes. I finally asked for a supervisor. I gave him the same address once, and it was correct. SHE was so stupid. I couldn't believe she had a job there!

I placed 135 orders with Amazon, over a span of a few months, and recently received a few boxes that had been very poorly packaged. Until this time, I had not returned any of my orders. However, I assume due to the Christmas season getting busy for them or something, some of the boxes were not packed well, and the items inside were ruined as a result. Also, there were a few items that they sent that were not as described on their selling page (i.e. used instead of new, when we paid for new, etc). On these orders ONLY, I requested returns. After authorizing the returns, sending UPS to collect, and refunding my money, Amazon sent an email stating that they were closing my account due to "policy violations". I can only assume they were referencing my returns, since that's the only thing I had done differently than the preceding months.

I ordered for a Christmas gift. Well they didn't fulfill my order stating my payment wouldn't go through...I think in a case where time is important they should call instead of e-mail so at least the gift might arrive on time...I know it's not a guarantee because the post office is union and only get their job done at their pace...as if they don't get paid enough for what they do.. Come on others work and for less money I might add....Unions what a joke!!

I purchased a subscription to "Kindle Unlimited" as a gift for my 86 year old mother who is dying of pancreatic cancer. We discovered that there is nothing "unlimited" about it and it is in fact quite limited. I called amazon.com and asked them to convert the subscription to an amazon gift card and they refused.

Beyond irate right now! Placed an order with Amazon for Little Tikes indoor N outdoor bbq on December 16th and it originally stated that it would arrive by December 24. Go to check order status today because I had ordered numerous things for my 19 month old for Xmas and already received some things. NOW the shipping date on the BBQ was changed from Dec 24th to arriving between Dec 24th and Jan 2nd. I tried to upgrade the shipping method to expidited (not even upset at this point about the shipping change that I was unaware of because its christmas), it takes me to the shipping page and only gives me the option of "standard shipping" which is what I already had originally and the page had a confirm button. There was absolutely no warning given that even though the shipping method was staying the same that the dates would change. I hit confirm because there was no back or cancel button. It changed the shipping date to Dec 26th to Jan 2nd. EVEN THOUGH THE METHOD WASN'T CHANGED!! I call Amazon customer service and of course get someone in another country. They try and upgrade to expedited and couldn't. So I asked for my order to be out back to Dec 24th to Jan 2nd instead of the Dec 26th to Jan 2nd.

Being conversant with the Jane's Naval and Weapon System Guides, I expected to pay a high price for their "Guns Recognition Guide" I ordered through Amazon one marked as new at $362, only for second hand at $77.84. The shipping job was delegated to Big River Books, through Abe Books and I was surprised when I received a book which Harper and Collins marketed at $24.99! Abe Books said they could sell a book for any price and that by contracting to purchase, I had to accept the book at that price. I could return the book however and they would refund the money. Caveat Emptor! Sharp practice!

I made two separate orders, each with over $35 of merchandise which was to have free shipping. Both orders were filled and included shipping charges. I finally found a way to contact Amazon (because there is no info on that on their website) and got to someone who just kept repeating the same lines over and over. I asked to speak with someone else and she said there was no one else. When questioned on that, she asked who exactly I wanted to speak to, and I told her a supervisor. She tells me she will check and see if the supervisor is available. He gets on the phone and gives me basically the same lines. I have used Amazon before and been satisfied, but I am EXTREMELY annoyed about this nonsense and told him that I am planning on sending back approx. $200 worth of merchandise, and cancelling my account with Amazon. It's the principle. They probably don't care, but I'll have done what I think is right. (I don't even think it was a supervisor. Probably just the guy sitting next to her.)

They said I was not authorized to use my own gift card so my account was canceled and my orders were sent back when they were paid for. Now they are running me in circles cause they don’t want to refund my money. They want to keep almost 800 dollars of mine.

I have ordered the Zebronics Pop 2.0 Multimedia Speaker (Purple) on 4th of Dec and I received the fault speaker so that I returned it on the next day. But due to technical error, the return was not able to place. So raised for return on 10th, there was a person who carried the order and said I will be receiving my check but then it's sent to blue dart courier services on 12th of Dec and these guys are not even responding.

I purchased a video camera, microphone, video lighting kit and white backdrop from Amazon.com. Of the four items, THREE had defects. The white backdrop had a tear in it upon arrival, the camera wouldn't even record because the lens cap would not open (it was an auto cap that was supposed to open when the camera turned on), and the lighting kit was clearly used, as it had myriad scratches dents, and dirt on it when I took it out of the box. After the SECOND use, one of the lights in the kit stopped working. I don't know if there was anything wrong with the microphone or not because after opening three products that didn't work, I shipped the whole lot back. To add insult to injury Amazon charged me SHIPPING FEES to return! Lesson learned: Either buy locally (from a place like Guitar Center or Best Buy), or buy direct from the manufacturer's website. Amazon products seem to be rejects, defects and returns that are shipped out to customers.

I ordered a Bushnell Tour V2 Standard Edition Golf Laser Rangefinder from Oldad0175 on Amazon. The vendor said the item was shipped and provided a fake tracking number (**). I contacted the vendor who was non-responsive about shipping. I made a claim as soon as I could (Amazon’s website delays filing for a grace period). Amazon had automated responses for me and sent an automated response to the vendor. Then I contacted Amazon directly by phone to find out the progress. They said, “Be patient. The vendor needs time to respond.” They even suggested that if the item was received after the promised delivery date that I would have to pay shipping back to the vendor.

Amazon is powerful, I get that now. Wow. I listed alarm company signs that you place in your yard. ADT signs to be accurate. I buy storage auctions and there were about 40 in there. Well I created an account. I browse through the listings, see another sign exactly the same as mine and click "sell similar". After that I sell 20 signs in 5 days at $35 each. I ship 11 with my own money at about $6 plus packing supplies, etc. Amazon pays every two weeks. Then I get a notice saying "account suspended" and why. ADT looks for people selling their signs, what I was told is their signs remain their property and so on. Honest mistake. I get mass responses to my email, nothing typed by hand just from letter stuff.

I recently purchased a refurbished 48" Smart Vizio TV through a reseller on Amazon "Good as new Electronics". The TV arrived promptly but the smart capabilities on the TV do not work. In addition the TV randomly turns itself off. I contacted the seller and they said to contact the warranty company. I did and then went back and forth between the warranty company and the seller to return the TV. My major problem is having to ship the TV back before the seller ships a replacement. I told the seller I am willing to guarantee the TV so I am not without a TV during the holiday for probably about 2 weeks. I also contacted Amazon customer service several times and have not heard anything back from them. There is also no way to follow up on a claim. There is no record of the issue on my account, no audit trail.

My mom bought a pair of boots using her credit card through my account. Why did she use my account? Because I am a prime member and had a 30% off coupon. Amazon shut my account off because of "fraud", they sent an email stating they contacted the cardholder and their financial institution and I didn't have permission to use it so they are canceling my account! I contacted customer service, 20 plus times and filed over 10 reports and still no contact back. My mom went so far as to contact Amazon to let them know it was her card, she used it, the boots were shipped and all was legal. Still no contact back, my account is still canceled!!!! I want to know why they can accuse me of fraud, suspend my account without doing the proper investigating. I just want an answer from someone in that department. Can anyone help?

Thankfully the laptop did arrive in time for Christmas but it took me calling customer service twice and threatening to cancel my order before they shipped it. It was listed on their site as "IN STOCK" so why they took over a week to ship it after I paid for it is beyond me.

After having such bad experience with Amazon, received an email "Please keep in mind that using one of these methods does not mean you'll receive your shipment on the next or second business day. Upgrading to One-Day or Two-Day shipping does *not* change how long it takes us to assemble and ship out your order--it only reduces the delivery time after the item leaves our fulfillment center. For example, an item marked as "usually shipped within 2 to 3 days" and upgraded to One-Day shipping, will usually leave our fulfillment center on the second or third business day and reach you on the third or fourth business day."... hmmm... big change... In this case I do not see the reason to use Amazon anymore, and going to cancel Prime account... Feel upset that the best business in the country decided to follow common trend: cheap, untrained outsourced customer service, high prices, broken promises, poor confusing shipping conditions.

When I purchase my boots for my upcoming trip, I contacted Amazon's chat to ask for advice which kind of shipping I should opt for. I went along with the representative's advice but the boots didn't arrive on time. I went online to seek help but the customer service officers presented to get in touch with UPS and assured me that the parcel will reach in time. I only realised that they did not attempt to get in touch with UPS when I called UPS to verify when I will receive the parcel. UPS has NO record of their call. Even the supervisor Shiva who assisted me was unhelpful and gave empty promises. Can anybody tell me how I can give a formal feedback to Amazon's management? They need to know what's going on!

I have ordered 2 T-Shirts from Amazon site. I got Email & SMS from Amazon site that my order got delivered. When delivery boy came, he delivered only one item, I asked him for second item, but he didn't have any idea about it. Then I have called customer care guy (Gurav **), he told me that "you will receive your second item by EOD."

When I ordered the hair accessories, I didn't realize the item was coming from China, until more than a month went by, and I didn't receive the item, nor a tracking number. I don't ever purchase out of the country. I searched Amazon website, and couldn't find any where that Amazon lets you know the item is coming from out of the country. Amazon contacted me, that I didn't do a Feedback for the item, so I went and did a Feedback, but Amazon re-contacted me, and said "they would print my review if I would go back and re-word it, to a positive experience. Amazon does not post negative Feedback." I was offered to buy something else, but turned the offer down. The item in question wasn't an expensive item, but a memorabilia item, yet the experience was not expected.

I have been selling products online for over 5 years, we started selling on Amazon for almost a year now. All I can say is do not get sucked into their world of stress & mental abuse. This is my full time job as I have health issues that stop me from working outside of my home. We slowly started to build our business with Amazon online & right when we started to do good during this holiday season, the season that every online seller looks forward to, they suspend my account claiming they have proof of me having another account with them that was shut down. I tried to appeal the case like they told me to. All I got back is "sorry to inform you that your selling privileges are gone you can never get them back." They have proof and cannot give me any more information about this.

I ordered bar stools from Amazon on behalf of Cavalier Wholesale in April 2014. Within a month a bar stool stopped working (going up and down). They sent me their phone number on their response and asked me to contact them for screws missing. So when the first chair broke I just used the phone and called them about it. They said it was something I did. I just let it go, which I should have not done. Now another chair is doing the same thing. Now down to 4 working bar stools out of six ordered. Amazon will not do anything about it! I even talked to a manager and still nothing, no refund or replacement parts!!! Amazon will be short lived with this type of mind set!!! Make sure all communications are done on amazon so you back up your story, do not contact seller by phone!!! Stay Away from cavalier wholesale. Their BBB rating is F on a scale of A+ to F. They will not even contact BBB back on claims. These are the types of sellers Amazon sells for and backs up.

My order no. is **. Had ordered a laptop in a lightning deal on Dec 12. Got email/sms confirmation and have screenshots for order placed. Later the order was cancelled & removed from the order history without my approval. Have been following up with service desk for 2 days now & I get the same response that the supervisor is busy & a callback will be arranged ASAP. Disappointed with the insensitive customer support. Have no option but to opt for other modes to communicate my grievances. While they have cancelled the order just by sending out an email to a single customer, the deal is still highlighted on various GSOF websites as a loot/lightening deal, which is still misleading/fooling customers. As a customer I feel that the order placed should be honored by AMAZON! Still waiting for a reply by amazon on this.

Amazon intentionally removed the hdmi output from last years kindle fire hdx in order to sell the new line of Fire tv products. This simple feature allowed you to watch your Fire content on your television and computer with a simple cable. Now they just informed me that they added the feature back into this year's model for another 400.00 Dollars!!!! This was their plan to try and force consumers to buy another tablet once they discovered the unfortunate truth. Listen closely! You can NOT mirror and kindle fire hdx without an internet connection. This means no sharing pictures or movies you took with the kindle fire camera with grandmom who does not have an internet connection. No watching tv "on the go" as amazon advertises. They even insinuated in their ad when I purchased the unit that you could "mirror" the device. There was no disclaimer telling you that you now need an internet connection to do so. Be very careful with their device. You will regret not buying a tablet with hardwire output. Trust me. Go with a different device like the Apple I-pod. At least that's a "real" tablet and not some ripoff device.

If you're a customer on Amazon, the only thing they're good for is refunding money no questions asked. Other than that, customer service, especially the department that deals with reviews, is SO RUDE. I wrote a complaint about a seller and they took down every one of my reviews for no reason and kept giving me a copy/paste response that made no sense. I'm not sure what's going on, but someone isn't paying attention to how they treat people. Now they won't let me write reviews at all and it makes zero sense. Their MTurk department is worse where they pay people $2-$4 an hour to work.

I have been a loyal Amazon customer for 12 years. Without notice Amazon closed my account. Their customer service department is overseas, even the management. They just gave me generic responses without any details or reasoning.

I called Amazon Customer service this morning and spoke with a representative Eva. The purpose of my call was to request a refund for Prime membership for my parents who are senior citizens living in Ireland. They had just realized that there was 81.58 Euro ($99) charge on their card for amazon membership. They had called the bank who said one of them must have signed up for membership and told them they paid 60 Euros ($79) the year before. Distressing at the best of times to throw money away without realizing it, but more distressing for senior, in part because of limited income but in part just a demoralizing sense of not being on top of things anymore. The only number I could find for Amazon Customer service was a 1-888 number, which they cannot dial form Ireland. So I did.

I made a purchase of a plant that I wanted and was hard to find on Amazon.com, and they took payment information from me which included my card number etc.... However, I placed this order around an hour ago, and the charge is still not showing up on my card as yet. Is this a bad thing, or are they just slow to process an order?? Can anyone please explain this to me, and thanks in advance!!

I have been ordering items from Amazon for over a year. They package the items very nicely and have good service. There have been a few times when I did not receive my package, but they are very easy to contact. I was able to contact them through live chat and email. They reply very quickly and have always found a satisfying solution. They give me my money back and apologize for everything.

I am a vendor and reseller on Amazon and for over 2 months now what they've owed me for the goods I've shipped to their buyers only trickles in in small amounts, with no ultra clear when or if I will get a final lump sum and further, I am still not being paid upon shipment confirmation. They owe me over $200.00. It was not like this a year ago this going unpaid. Now suddenly I have to ship then wait but fact is I cannot afford to do this anymore. Not dissatisfied but virtually angry. It’s an awful maze trying to resolve such a thing via emails, so although most people don't want to do it I suggest trying to speak to a live rep. When will I be paid? According to 'the schedule' but that's ineffective, as I have ALWAYS been compensated by other granddaddies such as Etsy, eBay or B&N.

I have had a HORRIBLE experience with 'Lightinthebox.com' - Worst EVER!!! Makes me appreciate AMAZON PRIME so much! So fast, orders correct, returns made easy. I LOVE YOU AMAZON.

Ordered Visual Land Prestige 10-inch Tablet with 16GBMemory (purple). Amazon Order Number **. The Last day of Return this product was October 12th, 2014. About 1st of November this product was broken (UI failure) and could not be repaired. Try to fix and unable to correct the problem (completely not working). I spent $107.43 (USD) for only 3 months. Never trust any product from Amazon.

I love Amazon's prices, but when it comes to the state of the items when they arrive, it's a mixed bag. Just last week I ordered a hard drive and it came in a ripped envelope. The actual drive seemed to have some nicks on it, but luckily the actual device seemed to work ok. Would be better if they put it into a box and added some additional packing material to keep it safe.

Despite the reputation Amazon recently got about their taxes, I have to admit when it comes to being fair with customers they certainly are and make up for any other "dubious" behavior they may have. First of all, Amazon is always cheaper for books hands down. I only ever find good deals at supermarkets, but usually I buy all my hardbacks and paperbacks on Amazon. Post even when using free super delivery can be very fast indeed.

I bought a Kindle for a birthday present November 2013 through Amazon. The leather cover that I also bought was the wrong type and didn't fit the Kindle. I ordered the correct cover and returned the wrong one. Amazon say that they never received the return and won't return my money. When I contact them for clarification my requests are ignored. The cost for the leather cover was £28.87.

I was working on purchasing the Samsung Galaxy S5 as a gift for my wife. I clicked on the phone, went to upgrade my Verizon Family Plan, she was eligible for an upgrade, but when I typed in her number through Amazon's eligibility section, it said she wasn't up-gradable. I contacted Verizon, and they verified she was, then when I went back to Amazon, they had sold out of the phone. The one I had in my cart disappeared, and they said they couldn't help it. The fact that they couldn't verify the upgrade cost my wife her phone.

Ordered Items worth $25.00 to be shipped to Billing Address (one click and confirmed by Amazon). Items sent by default to an overseas address instead, not Billing Address. I had to pay for shipping and import duty - $40.12 + $17.28. Amazon will only Refund me shipping costs of $40.12 when I order something else from their company. I am out of pocket $17.28, plus I don't have the items AND I have to order something else to get my money back (so to speak). Cannot understand why if I asked for it sending to Billing Address (and they confirmed this) that it should be sent somewhere else!! It seems to be my problem. Very frustrated and not happy!

I have sent the item to the buyer and the item is on the way. The buyer filed an A-Z claim, so I represent to Amazon the circumstance. However, Amazon refund to buyer within 24 hours even though the item is on the way. How I end up? I end up with lose $162.99 value of item and extra shipping I put and has to pay back to amazon $162.

TV damaged, replacement comes broken. Second replacement appointment is missed (3 hours of my day wasted), I call amazon, they say the TV was not with the carrier yet - no one told me. Amazon claims it will let me know when the TV is ready to deliver. A day later, the delivery guys call me from my place (no appointment was made) and I'm not even close to home. We set a new time that day, they don't come. We set ANOTHER time that day, they call me one hour before that set time and I sprint home for the replacement TV delivery.

I had ordered a few items eligible for free super shipping and they were sent from New Jersey according to the order tracking. My friend in New Jersey ordered exactly the same items the next day and also chose free shipping. It took the both of us 5 days to get our stuff. WTF. Why would my friend get his so late since he lives there? Oh I know. Because Amazon intentionally ships it from the furthest distribution center from the delivery location. When I called and confronted Amazon about this they flat out lied and said they ship from the site that is closer. BS.

Holds money. Amazon abuses their power and does with me however they please.

I order from amazon and was charged shipping. The order was over fifty dollars and amazon clearly states no shipping charge if order is over fifty dollars.

I have been a member of Amazon Prime since it started. They automatically renew my membership and I have been happy until the past year or so. While the free 2-day shipping is a great perk up and until the past 18 months the prices have been very good and returns WERE easy. If you pay attention you will notice the prices have crept up and now are much more than other retailer. It's cheaper to buy products at other retailers and pay to ship 2-day service. The return policy is simply terrible. If you buy a gift in advanced and it doesn't work if it's past 30 days, forget about returning it. I am stuck with several items that were wrong size or the recipient doesn't like it. I think it's time the word gets out about this disservice. I hope a competitor comes up with a better shopping experience for online purchases.

Yet again Amazon was late in delivering a package. Their response was yet again to give a free month of Amazon prime membership. This time the item was time sensitive and cost me the lives of all the fish in my fish tank. It was a tank heater to keep them at tropical temps. The free month of service was not worth 150 dollars in fish! I will never buy anything from Amazon that must be there on time!

I have ordered Nokia Lumia625 Mobile phone and Flip cover on Oct 21 on amazon.in in an Offer Rate which I saw adv on Times Of india, giving at offer price in amazon website. I paid rs 6999 through online for mobile and flip cover, I paid rs 249. But next day Oct 22nd, I cancelled these 2 ordered.. My Mobile ordered id is Order ** and Flip cover ordered id ORDER ** cancelled on Oct 22nd. I asked for refund after 8 days. On Nov 1st they said they have not received the item to their center.. Nov 5th, I chatted with amazon customer, they said they 5 to 10 days they will return my money. They said in Nov 15th they will return my money, they said.. Nov 14 I chatted with them, they saying still 4 days to wait to refund my amount, so I asked the seller contact number so that I can contact him directly. But their answer was really SHOCKING TO ME.. The answer is they don’t their seller mobile number.

I have ordered many items from Amazon. I am a prime member. Amazon is the most unbelievable company. Their service is extraordinary. Everything I have ordered has been less expensive than other sources, or the same price but so much easier to order and receive. Delivery is totally reliable. They also seem to have almost everything in stock. Also their return policy is fantastic. This is the best customer service company I have ever worked with. I have ordered a wide array of types of products. Can't possibly name them all.

During Diwali (a major festival of India) there were big offers and sale from few of the online sites in India. Flipkart, online site from whom I have been buying for last few years did not have a sale during this period. I wanted to buy an 2 TB external disk and thought Amazon would be better place to buy due to the brand name. Had heard about Amazon International, hence did not bother to check about the reviews. Had ordered this hard disk with Amazon India and as many others have mentioned in the reviews here was ordered late. The worst part is they had delivered the wrong item 1TB hard disk. Had to call up their customer care and they coolly said return it. Told that I need that to be replaced by the actual item I wanted. After long conversations he said, return the order and place an new order again and that he would make sure the correct item is sent this time. I ordered another one again by paying the amount again. This time again it was delayed, though I had put for 2 day delivery, had to follow up many times before I got this.

I bought from Amazon.com: 1.) Exercise device - it was used and crappy - I threw it out. 2.) Commode liners for my aged mother. Arrived two months after it was supposed to arrive. Had to call Amazon 5 times to get delivery. 3.) An MP3 Player - Broken - Battery won't hold charge. I believe Amazon does not have any morals.

Contacted amazon.com April at 6:19 Friday November 14th identified myself and provided security information to confirm this. Accomplished 3 separate Amazon on demand charges were on my account for 2.13 each one right after each other. Charges did not correspond to my email. After April searched for a few minutes, she was able to find the email that was associated with the charge. April said due to security reasons she could not give it to me and said transfer me to amazon on demand. Talked to Tammy and she confirmed they had the charged the email but would not give me what was charged or email to who had charged it. She said call the bank and tell them. Then asked for a ticket number ** and said wanted a supervisor. Then got Tonya. Well after 15 minutes got a refund but still refused what email charged it. So one of their staff possibly one of my staff it's OK for Amazon to take your money but they have no responsibility to tell you who took it. Amazon.com has some real security issues. They said they would refund the money so 1 hour and 10 minutes later I am told I will get back 6.39 but still have no idea who did it.

We have been a seller for Amazon.com since 2011. Their so-called "policy" regarding the sale of pornographic DVD is an absolute joke. They claim to not allow porn, but they have thousands of listings and sell it themselves!! They will take down one seller's listings as "a violation of policy", but leave another seller's up. When you report the other seller's listings, nothing happens. I have documentation to support my allegations. They are disorganized, unfair, and inconsistent in their selling policies, particularly regarding this genre. Either it's allowed or it's not! Take down all the product pages that invite sellers to post their offerings. Don't tell us we cannot sell it, yet show the famous "Have one to sell? Sell on Amazon." We have lost thousands of dollars on merchandise we can no longer sell because Amazon blocked our listings. We have lost all respect for Amazon.com. Thank you for your time.

We were recently asked to participate in a program with Amazon. This program allowed my company to list equipment and sell with no limitations on the amount of equipment in inventory. There was a monthly cost, a percentage and a template that needed to be added for easy inventory control. Amazon asks you to generate UPC seals on every piece in inventory. There is a cost to getting UPC's seals by another company but we needed them so we bought them, once the seals were purchased we found out that Amazon could not use any of them as this was older equipment, so we wasted money and a lot of time - days in dealing with these UPC's. They do not know what they are selling it seems.

I made a purchase on the 17th of October for a Samsung S4 i9500 16GB Factory Unlocked INTERNATIONAL VERSION BLACK for $339.58 from my visa debit card. However before the item could be shipped I called and requested cancel which I was advised that the request was submitted and no money will be charge seeing I cancel ahead of time. Checking my online account I saw where the phone was - still in transit so I quickly called Amazon and request that I speak with a supervisor. I had to do over the whole request as the previous request was not done. This supervisor advice me that the refund is now done and the phone will be send back to them. The next day I realize the money for the phone was deducted from my account. I called again to find out what is going on and I was told the money will be refunded the next 2-3 days.

I've been an Amazon customer for years and until this last year and a half, have been supremely happy. But things have changed, and not for the better. What used to be fast and complete shipping is now "we'll ship it when we feel like it - and your order may not be complete." I used to order a couple of books and a couple of CDs and maybe another item, and they would all appear within 5-6 days in one box. Even the stores that sell through them are more reliable. My latest order - four books, all in stock and "shipped by Amazon," - weren't consolidated into one order. They are being shipped piecemeal, in three shipments (at no additional charge!).

I am a small player at Amazon. I sell books, catalogs, art dealer catalogs and the like at Amazon. Many of my catalogs and foreign books do not have an ISBN number which is required. So, Amazon asks that you request an exemption. I have applied eight times over the past month and a half and get replies to fill out the form, areas which cannot be filled out which do not apply are exempted, yet, the form cannot be submitted because these areas cannot be left blank. To top it off the last response was that they are too busy during the holiday season and cannot therefore issue such a number. Now I recognize I am a bit player. I made over $1000 last month which means Amazon also made money. However, clearly they don't care about their sellers. No wonder they are losing money!

I ordered roof coating from Amazon twice. The first time I received what I ordered the second time I received roof coating but not what I ordered. When I applied the new coating on, 20 hours later the coating washed off. Customer svc. said don't worry they would fix the problem and gave me $30 credit for the inconvenience. I received an email from Amazon that my claim was declined and I would have to deal with the seller, who refused to replace the roof coating. I am 72 years old, it took me 3hrs to apply and then see it wash away was just too much for me, it is not easy for me to climb a ladder. The first coating I applied never washed off after the rain.

and he said after receiving my money I can reorder the product which I want exactly. So over all it will take 7 to 9 days of time to get my booked (choice'd) product.

It was suppose to be a gift. First, you guys didn't help me in upgrading the shipping method. Second, one of your colleague told me he'll make sure the order will be shipped and delivered asap. Now you're telling me it'll be shipped tomorrow. What the fish do I do with it now? Since more business is coming these days, you guys are behaving like a rude **. Nobody helped me in upgrading the shipping method, I couldn't cancel it now because the product is not available and won't be able to order it again. Basically I'm stuck with a product which I was suppose to present as a gift today. You don't seems to have an answer now because I've typed a paragraph and there is no response from you.

5 star review from last month must be a Amazon employee, because I just purchased a TV with the promise by customer service at Amazon to credit me a 20% discount after the purchase was made. What happened? Basically, I inquired with them about a coupon code offering 20% off at amazon from www.coupons.com. They could not figure out why the code would not work, customer service rep told me to purchase the TV, and if the accounting office at Amazon could not fix it, she would give me the discount! No deal, Amazon would not stand behind their representative, and would not even let me talk to the representative who made the promise to me. Go figure, I won't be purchasing anything from them in the future!

I had high expectations from Amazon (& thought its service would be at least par with that of Flipkart or Snapdeal). It was with this faith and trust that I placed few orders with them. All this time I didn't knew that they are here to cheat us. Amongst one of the order was attendance machine Essl E9 (Order #**). I got a deal as they were running SBI card disc of 10% & booked it on 7th Oct '14 & made the payment.

I have received junk on my last several purchases from Amazon and requested they close my account. They informed me via email that it was now closed, but simply lied. I want to sever ALL ties with this company, but they actually refuse to close it. This is an issue with the company and the garbage they sell.

I sold an ebook on Amazon through their Kindle program. Contract specified how and when royalty payments were to be deposited into my bank account. Seven days past when this should have happened, and I started making phone calls and sending emails. I received no meaningful help whatsoever. All I received was a regurgitation of the policy. I still have not received my thousands of dollars owed me. Nor have I received any explanation whatsoever.

Never ever buy anything from Amazon. They have given me the worst experience till date using their Hi-Fi American cheating techniques. First they send me a duplicate battery. Secondly they charge me more for early delivery and send the product late well after normal delivery time. They have a weird set of delivery fellow whose brains are below their knees. When I call back for extra delivery charges they send me a mail saying gift card. Who are they gifting my money? The mail date and expiry date of the so called gift card are the same day :). Hilarious isn't it? This is the famous way of cheating :).. When I callback for product return they do all flip turns for 15 days. Then when I start insulting their executives then one fellow takes the product and still my money hasn't been returned. This is the worst experience anyone can have. I guess Flipkart is 100 times better.

I traded in my iPhone 5 to Amazon for gift card. Phone was in great working order. Told me my trade in value should be $225. Got gift card for $100! Told me there were dead spots on my phone and image problems?! Bogus! Would not send back because I checked box saying that I would accept their counteroffer. Of course! The phone ran great!! You are better off taking to Apple Store, AT&T, or selling it yourself. Amazon customer service was not helpful and made me feel like I was trying to gouge them for $120! I will never shop Amazon again. May not even use the gift card on principle.

I purchased two Samsung Galaxy S5 smartphones from Amazon.com and two 2-year contracts with ATT Thru amazon. The phones work great and I am very happy with ATT's service. However, about a month after having the phones, I received an email from Amazon saying that I owed them 400.00 for one of the phones because it was not on a two year contract with ATT... My account was put on hold and I contacted customer service immediately. Well they could not help and said that they would have an account specialist contact me in 24 hrs.... this never happened. I contacted customer service 4 more times and sent numerous emails to have this resolved... I even called ATT and they called them to tell them that both the phones were indeed on a two-year contract since they were purchased by me. Again they said an account specialist would contact me in 24 hrs... again this did not happen.

I want to share details of the disgusting service I received recently. I placed an order for a Michael Kors watch and paid £155.13 with a 5 day delivery. I work in a hotel and 6 packages arrived, all for guests, and our Head Concierge signed for them. My watch was not there (I saw the deliveries and paperwork) and yet I received an email confirming that the watch had arrived and that he had signed for it. Wrong, wrong, WRONG. I then spent a great deal of time trying to speak to someone who could help as I called immediately to report the issue. The first lady I spoke to (Jai) was useless and didn't care, even going so far as to indirectly accuse the concierge of stealing it. He has worked here for 18 years and is the Vice President of a worldwide Concierge association so please don't insult us by implying that. Either we got disconnected OR, she hung up on me; but I didn't receive a call back. I received an auto email saying she would contact the carrier and get back to me within 2 days (didn't hear anything). Straight after that call I called back and spoke to a lovely lady (Caroline **) who showed empathy with my situation and I believe she genuinely wanted to help.

When Amazon launched their operations in India, I had high expectations from them since they claim to be the authority, the numero uno when it comes to e-commerce. It was with this faith and trust that I placed a few orders with them. Little did I know that soon all my trust and faith in Amazon was about to be shattered. I have placed quite a few orders with them in the last few months and every single time they have failed to deliver on time. Worse, they blatantly dish out false promises and try to mislead customers into believing them.

I ordered a pair of these pants and got the size wrong. I wanted XLarge but pushed the wrong key apparently. I received the small size Hakima and thought it would just be too complicated to exchange them since it was "probably" my error so I would still have to pay postage twice again. So, I just ordered them again in the correct XLarge size. I never received them and don't understand how to correct this. When I try to register a complaint (perhaps in the wrong place?), they say they can't post it....help.

My account was closed unfairly by the so-called Client Specialists because they, for some reason, linked it to someone else who apparently had a problem. No explanation was given other than "We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site" and "I'm so sorry, but we can't offer any additional insight or action on this matter." Closing my account within the Holiday season has become a really big issue with me. Hope my complaint is taken into consideration by yourselves. Regards!

I have ordered a dell vostro 3446 from amazon on 10/10/14. While ordering the delivery was showing in 2-3 working days and after ordering it was showing 17/10/14 and today is 29/10/14. I am very disappointed with this delay in delivery and lost some good amount of money in indirect form and I will not leave this issue till Amazon recognizes the loss and do the correct.

I complained to Amazon 'Help' regarding a bad review that clearly contravened THREE of their own rules mentioned in their 'Guidelines'. They kept sending 'circulars' saying the rules were not being broken and that I should read them again.

I am really very disappointed to place an order from Amazon.in. The worst experience that I have ever been faced. My only concern is with the order that I had placed on 20th Oct 2014 - the expected date of delivery was 25-27 Oct, and however it has not yet delivered. I would never ever place an order in future and would never recommend to anyone to use this online portal. I traced an order and it is still in 'Transit' after an estimated date provided by Amazon team.

I order a book on amazon in August. It is now October and it shows no signs of arriving anytime soon. This is ridiculous. They also haven't given any reason why it is late and if it is even going to come. Terrible.

My son purchased a used iPod from Amazon and received a defective unit. Amazon authorized return, son returned merchandise using US postal service insured mail. Seller claims they did not receive it despite US Postal delivery verification. Amazon backed seller instead of buyer in dispute. Amazon's A-Z warranty is useless. I or my son will never use Amazon again. Rip off!!!

Amazon will only convert to my currency Euro after my transaction and not before. I have written to Amazon many times and just get the standard reply. Don't buy from these guys.. They are crooks, flaunting the law. I ordered a product last year and they gave me the highest currency rate. I only saw this after I purchased. I will never use Amazon again. Capitalism at its worst!

The transaction began in June. I sold a laptop computer for 900. The buyer complained that the keys were sticky and wanted a refund of 50 dollars. Despite having said this in my description of the computer I wanted the exchange to be over and refunded the 50. The next day I got a notification that Amazon had taken 850 dollars from my account and refunded the buyer for no reason. I have been calling since July to get my money returned to me. Over seventy-seven emails, a dozen phone calls, and nothing.

I have been an amazon buyer since 2013, and while I have only bought a few items, I had never had an issue with the company stabbing my credibility more than when I became an amazon seller. First of all, the order I received was shipped the day of the placed order, and arrived the next day. I wasn't even verified it had went through until I got on the phone knowing I had a doctor's appointment in 3 days and checked the shipment routing info and was highly disappointed that no one had even taken time to acknowledge that the shipment was received Nine days prior to my call.

In the 7 years of me using Amazon.com's services I have yet to be disappointed. If they do manage to screw something up, which they likely never do, all you have to do is contact them and explain the situation. They will make it right 99.9% of the time. Their customer service is the best I've EVER came across in my whole lifetime, that's why I'm just surprised that Amazon gets a one star on here.

I am not at all satisfy with your bloody services. This was the worst experience i ever had in online shopping. I ordered a Dell vostro laptop 3546, Oder Id ** on 10 of Oct. When I was placing the order it was showing me 2 to 3 business days to get it delivered, when it got placed it shown me estimated time of 15 to 17 Oct. What's the crap you are showing me? 02 to 03 working days when it’s done, it becoming 15 to 17 Oct. The worst part of your service is later on 17th I am getting a mail saying that “your order cannot be delivered in promised TAT so we'll deliver it till 21 Oct." I am calling you guys continuously no one is ready to help me out. I Spent around 30000 of my credit card, it’s not a small amount for me. I was never aware that Amazon is worst service provider otherwise I would have never ordered anything from you people. I am for sure gonna start typing mails and blogs about my feedback till the time I don’t get a good compensation for the same.

I had purchased HTC phone in November 2013 from amazon seller "Fiestacellphonestx". It is refurbished phone and comes with one year US warranty as described in listing as well as my order invoice. However since a month the phone is not working at all. When i contacted seller to fix it he told me "I will charge you for repair". Seller told me that he had sold used phone so it doesn't come with one year warranty and refusing to fix it. I checked with manufacturer HTC about warranty and they told my phone is out of warranty. I contacted amazon. Amazon initiated the dispute resolution however as per the A-Z guarantee policy, they cannot reimburse me because the order is more than 90 days old. So there is one mistake in the policy which preventing justice being served.

I ordered a Genuine Mercedes Benz Floor Mats on amazon from Gonwalt (AKA Sangera Volvo), but I never received the item because the seller wrote the wrong address... and so UPS delivered the item to the wrong address; but I never get my money back..

I had placed an order ** on Amazon on 1st of October and it's been 15 days. I have not received my product and they also put my account on hold so that I could not even raise a refund complaint. They never told me why they put my account on hold and they asked me to send a fax copy of my debit card. I sent the same 5 times and again they asked me to send the fax copy of my debit card's statement as according to them the information they needed. It was but there on my billing statement but matter of fact, it did had all the information like (BILLING NAME, BILLING ADDRESS, BILLING CONTACT NUMBER).

My review is based on my experience with adding Amazon Payments as an option on my shopping cart and also as a seller on Amazon. I'm a small online business owner that's been in business since 2003.. A little over a year ago, my shopping cart company added Amazon as an option to receive payments.. I've been using Paypal for the last 11 years, but thought it'd be great to offer an option for customers. Setting up the amazon system is easy enough and I haven't had any complaints from customers, so I think it's probably user friendly.. So my problem with them isn't their system exactly, but rather with their "rules".

I ordered a Leather Vertical Pouch for my Iphone5. First of all the seller said it would ship in 24 hours, it was shipped 2 days later. Once I got the pouch it was nice looking but after wearing it for a few days, it fell off my hip a couple of times and hit the floor. The clip on the back is very loose. Amazon asked to rate the product. I did. I gave it 3 stars with an explanation. Well the seller contacted me by email apologizing and wanted to give me a refund if I would change the unfavorable rating. I said I was not because it was the truth. The seller has been called my home 3x Saturday @ 10 pm at night just constantly ringing my phone. The seller call 2x on Sunday, I asked her not to contact me again. On Saturday night I contacted Amazon Customer service and explained - they said that was improper on the seller's part and they would notify their team and take care of the matter. So I decided to follow up with Amazon on Monday - explained again, I was told the same thing. Well tonight (Monday @ 9:45pm) the seller calls again 3x. I did not bother to answer my phone. Amazon is responsible for giving out my info and now they feel they have no responsibility in the matter.

I ordered a pair of $1000 boots on Amazon. I wanted them fast, so I paid for one-day shipping and was supposed to get them the next day. I went to work, but my husband was at home, specifically waiting for my boots. Literally. I was at the same time periodically checking the tracking system. All of a sudden it says "attempted delivery, customer unavailable or business closed, will redeliver tomorrow". I called my husband and he said, "I was sitting by the front door, waiting for the carrier - no one showed up". I asked him to check the door and the mail box for the door tag - NOTHING! To say the least I was beyond mad! He had to drive 20 miles to pick up the package, when I paid extra for the overnight shipping!!! Unacceptable!

On October 9th, 2014, this company charged my debit card for a Prime membership and it was $99. I never authorized this. After investigating this with my card company, I had to go to the company website to cancel a membership that I never ordered and now it takes them 3-5 days to process a refund! They had no right to charge my debit card for this! Now they are keeping my money withheld from me for too long. This is a prepaid debit card. I am now going to have to cancel this card and get a new one because I'm worried that they will again charge this card without my permission. I will never order anything from them again!

I can't cancel the free trial of AWS. Any attempt to contact Amazon AWS results in an endless loop of email addresses that are no contact or no reply. When I login to my account, it says I'm not authorized to make changes.

Amazon is a total joke. They have all these fancy pictures that are colorful of their products, but when they come in the mail they are small cheap and from Taiwan who would of thought bozos getting rich selling to American public using foreigners on the phone - explains why there's no jobs here. Tired of this company ripping off the public and nobody says anything. They love to drop their customers if you complain because they only steal, not help anyone.

I recently set up an account to sell on Amazon. I spent hours uploading and getting listing ready and arduously setting up the account. As soon as I had my first sell about 3 days after setting up my account, Amazon suspended my account and required me to deliver the product that I had listed without letting me have my funds!! This is robbery.

I have had my share of issues with Amazon. However, GENERALLY this platform is fair to both buyers and sellers. I am closing all of my 6,500 active listings on eBay and slowly moving to Amazon due to all the recent horrible changes on eBay, which became a nightmare for sellers. I would recommend Amazon as a selling platform.

I have never trusted any website company with my home phone number. Since I order from Amazon frequently I decided to include my home phone number with my order. A week after doing so I began to get solicitation from an overseas hacker called Macy-Blooming. I hate this they call every thirty - forty minutes. Warning do not include your personal details when placing an order with Amazon.

This issue has been resolved with Amazon. They used my debit card instead of store credit card and they corrected the order when I informed them of the error.

I got an email from Amazon.com yesterday informing me that I had a high number of returns and they were reviewing my account, with the possible outcome of closing it. Huh? Amazon sells me damaged or defective products, and because I ask to send them back my account will be closed? Seriously? I can't even discuss the matter with them because they insist that I must reply to them using the same email account they used to contact me. I have many email accounts, including a few that are receive-only. And since Amazon never informed me that they would require me to reply from anyone specific email account, I used a receive-only account when I signed up with them. I subsequently changed my email account of record to a send-receive account, but too late - they will still not allow me to contact them in any other way.

I used to use Amazon.com online service on rather regular basis. Once in a while I had to return items for the reasons such as defective items, or the item, (i.e. shoe or clothes) doesn't fit, or the very low quality of the product. But still I keep a large number of products. So there were no problems, until today when I got an e-mail that Amazon closed my account because I have too many returns. They didn't make any notes or notifications that they are going to close my account. I am very upset and think this is a terrible customer service. I assume they have too many customers now and they don't value their long time customers. I could live without Amazon but they SPOILED MY CREDIT HISTORY which is unacceptable. What can I do about it, please your advise.

I am a student and I was using Amazon text rental to rent my textbooks because I couldn't afford to purchase them. Amazon just recently took $345.00 out of my bank account with no warning because I was 2 weeks late on the return. The book was used & not even worth that much. Their contract states they suppose to send an email 15 days before the due date to warn me that the book is due. I received NO EMAIL!! When I called the customer service number I spoke to an American representative 1st who assured me my money would be reinstated. But then I was transferred to an outsourced foreigner who gave me a hard time.

I have been selling items on Amazon for almost a year now. As business started to pick up, I found it hard at times to keep up with the demand. That being said I would make up for a delayed shipment by shipping the order priority instead of the expected parcel post, with me absorbing the difference. Out of 42 reviews I received 3 less than perfect reviews. So I would say my system was working. Well Amazon didn't think so and shut me down. Stating I fell below their matrix guidelines and if that wasn't bad enough they can pretty much hold the funds I have coming to me for as long as they see fit. Don't believe me?...

I have been selling nosewarmers on Amazon for a few yrs. About 1 yr ago, I found that I wasn't getting much business. I started to check the Amazon site selling my products and what I found in the feedback portion was a negative comment about our nosewarmers. I thought that this comment would be purged after some time, but it wasn't. I terminated my business with Amazon hoping a clean break with them and the purging of this negative comment. I just looked again last week and the negative comment is still there. They have destroyed my business. Forget about selling and building your business on Amazon.

The World class shopping website "Amazon" is doing Fraud with me. They providing the discounts in the Products all are Fake. I have faced the Big issue recently. I am sharing the details below:

From amazon.com I got email for refund, now they are saying so many rules and cancelled my order without refunding my amount.

I received a Vizio 48 inch smart TV that was damaged during shipping. I tried to get an return authorization label. Got a label online, had to print it, cut it out. Fixed it to the package. They wanted over $100.00 bus to ship it back. Still haven't resolved the matter. Be careful where your order is coming from. No phone numbers, no people to talk directly to. I deal with Amazon on a regular basis. They really do a disservice to Amazon.com.

I ordered a Samsung (#Samsung) UN40H6350 40-Inch 1080p 120Hz Smart LED TV for $697.99. This was VERY costly, but I wanted it right away. I also paid $112.70 for 2-day shipping. Amazon sends the e-mail indicating it's coming (2-days) which is TODAY and I wait. Today arrives, I check "order status" and guess what -- the dang item hasn't even been shipped. So I "contact the seller" to be told: "Thank you for your email. The status of your order is still pending due to payment. We would like to address your concern at the very best. However, Amazon handles all monetary transactions. Our service is limited to fulfilling orders only. Kindly call them at 866-216-1072 so your request may be acted upon immediately. Your concern is of utmost importance to us. Should you need further assistance or if you have any questions, please feel free to contact us through our Customer Care Hotline or send us an email. It will always be our pleasure to assist you. Thank you and kind regards [...]."

I hate to put it as Angry, I am truly just jaw-dropped with the way they handle customers and problems. I ordered through Christian Jewelry a necklace. I used my card to pay for the item. For a day it said that they were working on shipping it. Then I get an email that says they don't have the "ring" I ordered in stock at this time, I could cancel or wait. WELL since I ordered a "necklace," I didn't think waiting to get the wrong item or dealing with something that could be mistaken "this stupidly was worth it," I cancelled my order. They emailed me and told me my funds would be returned. 2 days later now, it is still a pending hold on my card statement online. I have looked the information over for my card issuer, and in order for a HOLD to be lifted, the merchant has to notify my bank/card that there is no longer a purchase or a need for the money to be waiting for their retrieval.

Ordered item and credit card charged. Amazon noted in stock and fulfilled by Amazon. Five days later not sent out and no communication as to why. This is the third time this has happened. Many complaints about sellers are not justified, since Amazon's fulfillment processes needs overhauling. Hey Jeff how about a software update and put the drone project on hold.

I am a new seller on Amazon. I recently launched my own Online Vintage Store Website, but also wanted to sell my non-vintage items on Amazon as well. Recently a buyer purchased a New Mikasa 8" x 10" Crystal Picture Frame without box from Amazon. Most items I sell are pre-packed and ready to ship. Because of this, I mistakenly sent the buyer the incorrect picture frame (Firth Ave Double 3" x 5" Crystal Frame new in box). She contacted Amazon and requested a return three days after item was shipped. I authorized the return of course and notified the buyer that once I receive the return package in the same condition as it was shipped I would ship the correct package, including free shipping.

Latest example is a two part order that was designed to arrive on the same day. Accessories will be delivered on time, but the camera will be delivered a day later. I ordered the camera first, with expected delivery today, September 16th. After order placed, I found accessories that were also prime eligible, and ordered them as well. I was notified that the camera "shipped" today at 12:09 pm PDT (day of expected arrival) and would be delivered on 9/17. I spoke with 3 customer service people. Took notes and promised to call back (DID NOT CALL BACK. Said that I had been sent an email on Sunday evening indicating that my camera would be delivered 9/17 (DID NOT RECEIVE THIS EMAIL), then reluctantly offered a 30 day PRIME extension.

I have become an online seller about a year ago. I have been selling on a variety of online marketplaces and I've had nothing but great experiences dealing with every platform's customer service. It is only common sense that these platforms would want their sellers to do well, so they sell more and bring in more seller fees. Recently I opened an Amazon seller account and 1 week into my 1 month free trial, I was surprisingly charged the $40 fee which wasn't due for another 3 weeks. After I called and asked for clarification, not only did I not receive any real reason for the "mistake", but it took 4 more weeks for the refund. So much for a month free trial.

Once again, Amazon show its disregard for its customers. It will not let me load one of my Kindle books to a friend. If this was a printed book I could but the Amazon police do not allow this option for my book and no explanation. So much for customer service.

I rented a book on May 15th. Apparently the book was due on August 15th. I did not receive emails as they were going to my junk mail. The emails from Amazon were going to my email but emails from the rental department were going to my junk mail. I attempted to return the book today (15 days late) and was told I could not and was charged 139.00 for the cost of the book. VERY poor customer service!!!

As per information on check out paid with credit card plus guaranteed delivery on Monday 15 September 2014. Today is Monday, 15th September 2014, and the item is not shipped yet. No one to talk or communicate just computer messages accepting but all of them coming back not delivered. My car is dismantled and unable to go to work. Don't have any more money to get the item somewhere else as paid them. Clicked on the delivery date to be changed to speed up the process and ended up for extra one month behind. Need my car to be able to go to work but look like no one care about the customer so long as the money in their pocket.

The seller Amazon sold me the wrong (fake) perfume. I bought the 1st at TJ Maxx and when I was almost out I looked online and saw that the seller "Amazon" was selling the set. I ordered and when it arrived I compared it to the one I bought at TJ Maxx (just to make sure I had gotten the right product) and guess what... it was not the same thing. The packaging was the same, everything about it was the same except the smell. It smelt floral when the original (the real one) was woodsy. I immediately checked on Amazon to see if it could be returned and guess what it can't. So I'm annoyed and upset because I just wasted good money. Not sure if I will use it because it is a counterfeit. Anyway, today I went to post my review and received an email with the heading "Your review of... Set Perfume... could not be posted to Amazon.com" and was asked to revise my comment because it violated some review policies. All I can say is that Amazon refuses to publish real comments.

I bought a $2400 fridge through amazon based on their A to Z guarantee. When it was discovered within 2 days of delivery, there was a very subtle dent and that the fridge was not operating properly, I tried to return the fridge. The seller acknowledged the damage but told me they would have it fixed. I wanted to return. Amazon told me I must return the fridge at my cost, which freight would be up to $1000 for a regular consumer. The seller was no help at all and they told me to deal with GE Repair.

Amazon notified me via email they closed my account due to my return history. I appealed this decision & asked to be provided with the place or policy which states returns are limited & would result in closure of my account, which they have failed to provide. Consequences: as a result, a negative trade item will be placed on my credit report, thus having a negative impact, drop in credit score, employment affected, violation of my consumer rights, mental, emotional & financial anguish due to my limited mobility and quality of life is greatly affected.

I purchased "Jean Prouve, 1901-1984: The Dynamics of Creation" from seller "BidDeal" through Amazon.com. The book sent was in French! BidDeal refused to refund, and Amazon refused to remedy the error. Amazon makes more money from the seller than the buyer, therefore they have little incentive to do the right thing. They forget they will lose a customer, and that customer may have a lot of friends!

We were seller as an third party seller selling vitamins & health related items. We had a 97% positive feedback rating. Our consumer metrics were all checked including the policy violation. Then one day for no reason our account was suspended. The reason - we were selling restricted products this was their original correspondence:

I enjoyed shopping on Amazon website until I purchased a rocking chair that I thought was made out of wood. I ordered this rocking chair for my elderly mother as a Christmas gift in Jan 2014. In Aug 2014, I visit my mother and found the chair falling apart. My mother weights no more than 140 pounds. I paid $169.52 for a rocking chair I thought was made out of wood but it wasn't.

Their customer service likely outsourced will give you different answers to the same question, on the different occasions. I stopped buying from them, and only go to their website to research but never to buy.

I ordered Multivitamin on 23/08 with amazon. And as per their delivery timelines, product was scheduled to be delivered on 04/09. I started following with among team from 04/09 after 4-5 calls of 30 minutes I realized following things:

5 days back I received a shipment from Amazon and they deliver me open shipment. Even I called Amazon customer care before open it, they people told me to open it, and I found cotton in the shipment. Now I am asking for my money but they are not giving me my money and saying on daily basis that it is in under process. Really very bad. Amazon is a liar company. Do not choose Amazon. Flipkart and Snapdeal is a best company for online shopping.