Amazon.com Reviews

I placed an order for some clothing for my grandson, but clicked on "Place my order" before I had specified my son's shipping address. I called Amazon within 30 minutes of placing the order and was assured that the shipping address had been changed to my son's address. Today I got an email saying the clothes were shipped to me. I won't be back home to receive them until after I return from my grandson's birthday party (800 miles away). So I will be forced to incur further expense sending them and it will be a late birthday present. I called Amazon to complain. I only got an "I'm sorry." The clerk couldn't explain why the address wasn't changed. I asked to talk to a supervisor. The clerk said the supervisor was busy but would call me. I never got a call.

Ordered 240 units of Thomas & Betts GW135-G from Amazon.com for about $132. Soon they emailed me telling they ran out of stock, so I needed to wait, then I asked them "every week for 2 months" about the status of my order and shipment. And suddenly cancelled my order without saying anything... Now I will have to buy from another seller which by the way is speculating on the price asking $7.50 each which will make a total of $1800 for the same thing! And again Amazon does not care about it. Also to make it funnier, Amazon says they are not able to get the item from any source. So then I called Thomas and Betts directly and they say they have plenty stock "but they can’t sell anything to me because I am not a reseller" but Amazon can buy from them, and they don't do it just because!

Many sellers are spider sellers who have no stock, won't answer questions. If you question they are just nasty, don't answer, turn you in as a security risk so that you can't question other sellers. This seller was really good, unlike others.

So I ordered two things from Amazon for over $130 so they took it out. I used my husband's bank card and now it shows on my bank card. They charged me twice so I've called amazon three different times and they pretty much told me that they're only showing they took it once. And I said, "Yea, well my bank statement says otherwise." And they told me I'm pretty much stuck with the $130 plus my overdraft fees. So thanks Amazon. You lost a good customer.

Amazon is a horrible company when it comes to seller relations. I'm surprised anyone sells anything through them, having experienced what I have. In October of 2014, I received an email that I had sold something. I thought this was odd because I had never place anything for sale. I did have a seller account because at one time I considered selling something and changed my mind. I emailed Amazon, informing them of the situation and asking them to cancel the orders. I also noticed a bank account had been put in my seller account that did not belong to me. I informed them of that as well, and requested they put a stop to any future deposits to that bank account because it did not belong to me. Two hundred or so dollars in sales occurred in my account, with items I had never owned, let alone put up for sale. My emails were continuously ignored.

I've been an Amazon buyer for 10 yrs, just recently created a seller account. I listed an Optoma dv10 projector (used) but fully functional and did not include remote control. Not only was the item very descriptive. The item sold 3 weeks prior of me listing it. Amazon's seller acct. is far from user friendly by the way. For starters, in my profile I made sure all sales, messages, and feedback notifications were enabled. Now I am not online all the time and shouldn't have to be unless I was notified of a sale via email which is linked to my phone. I, after 17 days went into my seller acct. and noticed my projector sold but would not have even known until I went into my seller acct. Now because Amazon didn't notify, I'm past due with shipping item. Amazon is to blame.

Five months ago I ordered an item that came with an 18-month warranty. It broke so I contacted Amazon and asked them for an exchange or refund. They informed me that "this rarely happens" (liars) so they agreed to give me a "one time" refund. I informed them that the prepaid debit card I used has expired since then. So they gave me 3 options: 1. If I had another card from the same bank, they could still send it to the expired card. Then I could have them put the refund on my new card or send me a check for the amount refunded. (I couldn't do this because it is a prepaid card. Therefore there is no bank to contact.) 2. They said I could order the same item and they would give me a refund on it. (Wish I could have picked this option but the item isn't the same price as before.) Or 3. They could issue a promotional credit on my account for the refund amount, which would automatically apply on the purchase of the item I wanted to buy.

Returning a broken panasonic microwave - I purchased a Panasonic microwave from Amazon via a third party seller in April. We did not use it until a few weeks ago as it was a birthday gift! They denied my refund due to policy of 30 days. I am very upset as I order from them all the time!

I placed an order with Amazon.com, they placed my account on hold pending further verification. 2 days later I receive an email from Amazon.com requesting a copy of my bank statement. WTH. I called my bank. I was advised to absolutely not send Amazon.com a copy of my bank statement. They've never heard of such a request and frankly neither have I. I did however fax them a page of my e-statement showing the last four digits of my account number, my address and phone number... they replied and continued to press for a bank statement. I happy today ending a tumultuous and frustrating relationship with Amazon.com

I placed an order on Tuesday, June 2nd, and paid an extra $26 for overnight delivery. When I didn't receive my items the following day I tracked my order, which was split in 2 because they are coming from different vendors. The first part of the order was already shipped by GROUND with an estimated delivery date of 3-7 business days. The second part of the order hadn't even shipped yet. I wrote a complaint email to Amazon about my experience and got the answer that they can't control the shipping standards of 3rd party vendors. Well, they were happy to take my money for the shipping standards posted on their own website, even though they can't control those outside vendors. For my trouble and because I'm a "loyal customer" for the past 5 years they offered me $4.06 (where that exact number came from I don't know) off of a FUTURE ORDER for my trouble.

5 DAYS AGO MY NIGHTMARE STARTED: I spent 3 hrs picking out books only to get to "shipping options" and have the page refuse to go any further! Simple?? Call support?? I did this and was told 2 hrs would have the issue solved. 3 hrs later I contacted them again and this time I am told 24 hrs, 26 hrs later this changes to 3-5 days and IT HAS NOW BEEN 5 DAYS AND I'M STILL BEING TOLD TO BE PATIENT AND THAT IT WILL ONLY BE A COUPLE OF DAYS!!!!!!!!!!!!!!!!

For a couple of times, I received shipments from Amazon (shipped by Amazon) with absolutely no padding materials -- no bubble wraps, no crumbled up paper -- to protect the fragile boxes holding the products I purchased. As such, the boxes got crushed up -- not good, especially when these items were gifts to be sent out. Complained to Amazon. Following shipments were a little better -- with bubble wrap. But at times, the one-layer wrap was still too flimsy that the shipping box was crushed. Luckily, the items inside were not fragile.

DO NOT RELY ON AMAZON FEEDBACKS FOR 3RD PARTY SELLERS. AMAZON FEEDBACK DEPARTMENT CENSORS NEGATIVE FEEDBACKS. I wrote this negative feedback about a third-party seller, ELECTRONICS PRIME LLC, on Amazon. The next day, I saw that this feedback was removed as inappropriate. I contacted an Amazon prime supervisor, and he restored the feedback. The next day, the feedback was removed again. I contacted another Amazon supervisor, and he restored the feedback again - a second time. The day my feedback was removed, I also noticed that another negative feedback from another buyer had also been removed.

Day by day Amazon services become bad. Earlier they was delivering most of the products to Shillong, Meghalaya Pincode: 793001. But nowadays they are not able to deliver phones also. I want to place order Micromax Yu Yuphoria but I can't because capital of Meghalaya which is only 90 km from Guwahati is not serviceable by Amazon. Most of the courier services are available here like FedEx, Blue Dart, Indian Post, deliverHy, etc.. Then what was the reason not able to deliver. Please take some action against Amazon...

I bought an unrenewable Sims 3 Night Life expansion pack. I didn't want an expansion pack, but Amazon is always tricky about that stuff. It didn't say expansion pack on the original title I was looking at. When I purchased it I realized I had thrown $20 down the drain. Also even if I had the Sims 3 game that I need for the expansion pack to be of use, I couldn't use it because I have to download Origin on to my laptop first. I am so disappointed that I was so excited and spent $20 on something that I can not use.

I purchased products that were not what was stated. I bought these and charged them to my debit card. Since my purchase, my debit card was stolen. Now Amazon can only refund my money to a stolen debit card. Per the customer service rep. who was of no help at all. So I keep the sorry, sorry item or return it and get no money back?

Ordered on Mar 22, 2015, never got my order. I requested a refund, of course I never got it. Amazon does not feel responsible and even when I try to post a review, they do not post it. Only good reviews are allowed.

Was randomly charged over 100 dollars for Amazon Prime membership on my debit card at 1:00 in the morning without my immediate consent. I realize that the terms and conditions I agreed to probably justified this, but nobody reads over that stuff, and Amazon knows it. It's misleading and they know it is. While I will probably be getting my money back, this is a huge pain in my ass and just another thing I have to deal with.

I ordered a faucet and did not get a shipping confirmation from them. I called Amazon and they told me it shipped about 10 days ago. I have no received it or a tracking number. I don't believe it has shipped and once Amazon got my money they are satisfied. It has been over 2 weeks and still no info on my order. Don't order from Amazon unless they stock the item themselves. Order date: May 11, 2015. Order # **. Order total: $152.63 (1 item).

I purchased Amazon Prime to gain the benefits of watching TV shows I enjoy for one yearly price. I noticed that shows I like and watch regularly are suddenly pay per view rather than part of the Prime experience. One specific show my wife and I are watching is "Alpha". Today we went to watch another episode and found that now suddenly they are charging for each show. Amazon lured me in to Prime and then began to switch shows I enjoy to pay per view. On a related note there are rarely any new shows or movies added. I have seen a few but they tend to be 5 to 25 year old shows that they must have scored on the cheap.

I bought a computer in May 2014. After several months, I had major problems. I got a call from a man stating I had computer problems. I paid $400.00 for computer repairs. Also, I sent a request to Amazon to request financial money on my computer purchase and they would NOT accept my request!!! The computer repair reviewed it and found there was problems on this computer from August 2013! Several months passed and I started having problems with the computer again. Then I got a call from another group offering computer assistance. I was told that the previous group cannot repair the damage and I had to pay $299.00 to fix the computer. This has been the worst computer!!!

On 4/5/2015 I purchased Spectre HP Envy for 958.44 from Amazon that was suppose to be brand new with the seal not broken. The computer came broke. I contacted Amazon and the seller multiple times. Now let me go into detail about the damages - the screen was cracked from top to bottom! Due to poor notation and representatives not doing their job, I'm still currently with the computer and have had to get it fixed on my own. Now had the first 5 representatives done their part I wouldn't be in this mess. The correct thing to do was to issue a exchange or refund and I would have given back the computer, but no I was told there was nothing they could do.

My last couple of orders included items we did not order and though returned, they are not good for my prime expectations of service. While I may return, I must pay for postage and it means I will not use it for a while. We can shop on Walmart service soon and pay half the yearly dues.

Order ID **. I bought it from a seller called Pwhyte LLC, bought Samsung tab S 10.5 for 449. 45 days it was stuck in customs hence seller was not issuing refund. Then eventually I bought it locally. Hence later, as I was not getting refund, I paid to customs and released it back to the seller, spending nearly 150 USD with registered tracking no. via ups.com - **. It was signed by a man at Pwhyte LLC and collected it. Then when I asked for refund, no replies, no answer, hence Pwhyte LLC gone...same fraudster immediately has opened account called ALLFOUR **. The same tab is been listed there. This was a first part.

"After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-funds@amazon.com." This is the message that Amazon sent me a message today and basically informed me that they will be keeping over $1000 that I earned until they deem appropriate due to policy violation. In other words, all the money that I invested for the inventory used to place on Amazon is tied up. This is over $700 that I spent on items that all my customers have received. Be super cautious.

Amazed at pathetic response of Amazon.in. I ordered Dell Byte Corseca Bluetooth Headphone from Amazon.in during whatteydeal offer. I received a message from Amazon.in that it will be delivered to me by 13/05/2015. I got a call from courier guy on 12/05/2015 at 12:30pm and I requested him that if he can please come before 12 noon as after that I am in office or he can come to my office that's within 4km radius. He said "I have 80-85 deliveries, won't come to office, will deliver you tomorrow before 12noon."

Yes, today received a letter from Amazon saying my account was suspended, please note I haven't been no more than 15 days. And I've have gross over 3000 dollars in sales - meaning my products are out to customers without being paid. Plus Amazon has took their selling fees over 400 dollars and telling now the first payment was due on 05/04/2015. But when it came time to pay, they waited pay day and say they’re doing something call roller, bs. Ok with that said, they then told me I would be paid 05/18/2015.

YOU DON'T EVER FIX LOGIN PROBLEMS. DON'T HAVE CUSTOMER SERVICE THAT ACTUALLY HELPS RESOLVE LOGIN ISSUES, PASSWORD FIXES. NO HELP FROM USA PEOPLE SPEAKING CLEAR LANGUAGE THAT ACTUALLY CAN EDIT OR FIX e-mail password issues. No quality control on the order entry process. I never can even contact a phone order dept. (don't exist at Amazon) or complaint resolution. I have had to use other retail websites that work without problems and resolve their service issues. Can't get a hold of anyone in charge receiving large corporate bonus and pay checks but don't do their job so you have been missing out on my business and will continue until you get things fixed. Better customer service in USA clear language and capability to fix order entry issues fully. Please address these very simple issues to at least override the e-mail link on order entry.

I was a Prime member until this experience. We ordered a table which arrived with the packaging intact. Upon opening the packaging, the table was damaged. Amazon required we repackage, pay shipping, warning us the table better not be damaged upon arrival at Amazon. We posted a one star review with polite language which was rejected for "inappropriate" content. The moral of this story, if you receive a good product, great! If not, forget customer service at Amazon.

I had my account cancelled by Amazon. They would not give me an answer why. I figured it out. I think I buy a lot of CDs and box sets. If the disc was defective I would ask for a replacement. Just because I sent some back they got pissed. Would you buy something you paid for that was defective? I asked to reinstate my account. They were terrible, nasty etc. I even contacted Jeff Bezos CEO. He did not care either. Just gave it to some flunky. They don't give you answers or another chance. Mr. Bezos could care less. When you are in the top 1 percent in money he could care less. It's the people like us that made that guy rich. He does not care either. I have asked many times to be given another chance. Answer No. What a guy and outfit. When amazon started out they were nicer. Then they became to big, so they don't need to have any reason to give for dumping customers. Be careful with them. They love your money. That's all.

Ordered canopy with netting appx $40.00 charged me $54.00 for shipping. Went to post office, the exact same package shipping was $12.00. After an hour I had placed the order I tried to cancel. They ship the item anyway and change the shipping to express. After 4 weeks was told that my money will not be refunded. Now I have nothing and they cheated me out of 54 dollars. I will never order from Amazon again. Buyers beware. I wouldn't order anything from honey-blue super outlet. Rude, crude, greedy, dishonest.

If I qualify for "free shipping" because I purchase more than $25.00 worth of applicable items. It's just plain rude that they wait (3) days to even begin to fill the order. The worst part is, they hand it off to our local POST OFFICE, from UPS, and they think that "deliver confirmation" means we got the package. More than (5) times, I received an email that the package was "scanned & delivered", when I got nothing. Hard to prove you did not get anything. I stopped my mailman then filed a complaint, online about the USPS deliver confirmation scam. Funny how even the supervisor said, "I spoke to your postman, and he specifically, remembers delivering to your house". THREE days later, he shows up with my package, and a lame apology. "I thought you delivered this already?"... "Sorry, we found it in the warehouse". Why is it in the USPS warehouse? Are they selling our stuff on EBAY? What is that for an excuse?

I feel good about Amazon - especially in comparison to Wayfair! I have had 3 bad experiences with Wayfair, and in contrast - Amazon does a fabulous job. I do return items from time to time - but there's never any hassle, and they refund my money immediately. I think there are way more customer reviews on Amazon, so you can kind of tell what to expect.

I am really very much disappointed with Amazon delivery service. It's really pathetic. I had order MuscleBlaze whey protein on 26 April 2015 and it was said by Amazon it will in 6 to 7 working day, on 4 May they said "your package out for delivery" and after half hours it show that "delivery of your package has been rescheduled at your request" but I had not requested for delay my package. On 7 May they said "we had lost your address so we are unable to deliver your package and getting that order back you have to reorder that product", then I went to order they had increase the price. Really disappointed with Amazon behavior for increasing the price. They had cancelled my order and created nonsense story.

Do NOT order from Amazon! I placed an order for a king size memory foam mattress (2-day shipping) one week prior to my parents' arrival, so I can lay the bed flat and let the smell dissipate and get the bed ready. On the day before their arrival, I noticed something went wrong on the tracking page, and I called customer services only to find out that it was NOT SHIPPED OUT AT ALL! Amazon replaced the order for overnight shipping so it could arrive on the day my parents get here.

I bought a large AC unit through Amazon which had to be returned 10 days after purchase -- never retrieved from the same box it came in. This return was a veritable nightmare. I ended up spending $400.00 to return the item -- Amazon is a maze of calling centers with no one to help. Each individual gives you a story that conflicts with the previous one. After talking to over thirty Amazon employees and spending countless, frustrating hours on the phone, I sent an email to its CEO Bezos -- they washed their hands off the whole thing.

I purchase Apple 5C of Amazon on date 5 Feb 2015 with valid offer HDFC bank credit card EMI option cash back 5000 on 12 month EMI option. But the Amazon and HDFC bank do not provide a cash back on cash back time period. He told this offer do not valid this time, but to have full proof of this order he denied a cash back amount. Please support me and call back me immediately and resolve my matter shortly.

My debit card was charged $ 1.00 then $99.00 on 5/5/15 for subscription for 1 yr of Amazon Prime that I did not authorize. I contacted Amazon chat support last night regarding matter. The explanation was I must have accidentally checked "yes" while on Amazon. Said credit would show up 2 to 3 business days. Said they "unchecked yes" for me to take care of it. I checked my online stmt this afternoon 5/6/15. They have charged me $100.00 again! Had to call Amazon. They have no explanation and I was not on Amazon today to check or uncheck anything. Now I have to wait 3 days for my refunds. Something is not right here!

I have been a Prime member and frequent customer of Amazon's for years. Recently my account was disabled due to possible fraudulent activity which is exactly what I would hope would happen. The problem has been trying to get it fixed. I have emailed and called numerous times and cannot get any assistance. None of my emails have been responded to so far and five calls and hours on the phone have yielded absolutely no results in about three weeks of effort. I have been told several times I would be called back on specific days and at specific times and have yet to hear from anyone. I used to be a big Amazon fan and often recommended them to others. I'm writing this as a general note of caution. If you have any problems with your Amazon account best of luck to you!

On 27th April I placed an order which had two items. One item has already been delivered but the other got returned to the seller. My order was not delivered. It's due delivery date was within 5th May by 8 p.m. When contacted with the customer care, it was told that the address is insufficient- Fedex courier do not deliver without house number. But I do not use house number, rather use house name and for that no problem occurs. Articles even come from different global locations using the same exact address. This is the first time I am facing such kind of problem and also at the first deal with Amazon.in. It was a real bitter experience. Already contacted with the customer care twice but I am still in complete dark about pending status.

I sold a Television recently on Amazon. The Television was in perfect condition, not a blemish on it. I delivered it to the buyer myself, powered it up, shook hands, and signed the invoice accepting delivery. Two days later, I receive an A-Z claim from the buyer claiming the TV was broken and damaged in shipping, which is almost impossible since it was not shipped. I immediately appealed the claim requesting proof of damage and explained how the TV was delivered, not shipped. The picture I received was a completely demolished TV along with parts and pieces from the TV in the background. It had clearly been tampered with.

Order # **. I am really dissatisfied by your fraudulent service at Amazon. Firstly the ordered product was not delivered. The refund money was not credited back to my prepaid forex VISA card though an email was sent stating that the amount was refunded. There was an deduction of Euro 1 for Prime Membership without my consent. I will go to consumer court if my money is not refunded back immediately. AMAZON.DE is really FRAUD.

Shipping is extremely high. Example my purchase is totaled $15.00 and shipping is $102.00.

I have been shopping at Amazon.com for years. I had no issues with them for a long time until this past year. It seems to be taking them much longer recently between placing my order to shipping my order. I'm talking about weeks. It seems as though if you don't have an Amazon Prime order, you are put on the back burner. Why do they even have the free shipping option if they don't want to deal with you? Some of my items are sold by amazon and still take that long to ship. In addition, when I view an item and try to find out information about the company, I can't find where the company is located. Consequently, I end up ordering something from another country, which is not my desire. When doing that it take even longer to receive my product.

I ordered thru Amazon. The "partner" seller sent the wrong item, insisted it sent the right one, asked for photos, and responded to photos of the product box and UPC code sticker (showing product model and maker SKU) by saying I had to ship the product to them for verification before they could/would do anything. Amazon explained by email that the Amazon partner is not Amazon, Amazon merely did everything except ship the wrong product, and that Amazon can (will) do nothing -- I deal with partners at my own risk.

I placed an order, they send me a message that order has been delivered whereas I haven’t got any order and after that I called on customer care they says, “Kindly wait for next 24-48 hr you will get the product else we will refund the product.” I again call and then they says, “Hi sir kindly wait for next one working days.” Then again I called then agent says that till "tomorrow you will get the refund." Again I called and then another agent said that will get the refund tomorrow. Finally I got the 3 times fake commitment that you will get the refund.

When I login amazon site in mobile and click on product to view, site doesn't load at all properly. It's bit by bit and not clear.. and mostly I don't find it easy.. and it is bug which needs to be resolved if you are expecting customer satisfaction. Please see the attachment for the same.

I recently sold a yogurt maker online, and Amazon notified me they transferred the $32.15 to my bank account. I email them several time that I never have a bank account, how they know my account even with the last three digit? Then they told me, I already closed that account, I need to go to my bank to figure out, but I even do not know the bank name and never open an account - is that will be a ridiculous instruction to me? It is only $32.15, not big deal, but I do not think this is a single issue happened to me only. Amazon has to pay attention to their accounting department. Apparently, the money is on the way to someone else but not my account.

There must be something done about sellers on websites like Amazon and Ebay. Can someone tell me how can a merchant be so cruel as to sell a defective item knowing that it is for a child? Please beware **, who sends items in deplorable conditions. And when the buyer seeks to return the answer is no. Amazon makes promises it cannot keep.

** order id - refund of money has not happened until now. Sony TV was delivered thru unauthorized dealer. So it was returned the very next day without opening the box. However money is still not refunded. One executive says that to contact courier service. Other one says please resend your address. Another one says update your bank account details. Another one says please give us time. Not a single return call from Amazon. Sunny says this will take another 10 days. Be prepared to hear these lame excuses even after follow up for more than 3 weeks. Horrible customer service & horrible executives. Kindly do not buy from Amazon.

Amazon has a great shopping experience. Lately I am beginning to rethink that. It is about 50/50 the merchandise I keep, and the rest shipped back. For instance I received two cases of lindt chocolate truffles, one ok, the other opened and retaped. This is a food item and if I were in any other retail setting I would not buy anything that is opened and retaped. It is quite possible that Amazon makes its profits by hyping sub-standard products, and/or things that are about to expire. There have been some instances where they were very coopertative with returns. I have health issues which keep me at home. I must really investigate other websites that are quality focused on all of their business policies. I am using your site to vent my frustrations with this company, but this is not a legal matter. I think I can live and learn where they are concerned. The opinions stated are mine.

Amazon.com bans millions of buyer and seller accounts for following their policies. One day they decide to ban your account because you sold something and whiney consumers return it. Buyers get banned because Amazon never packs its products well and they all get damaged so they have a lot of returns and they will get banned. Amazon.com has the worse customer service, they treat you like an angel until they ban you and then treat you like a monster and you're worthless. Their account services are a joke and sound like robots, you can never talk to anyone, even corporate doesn't do anything. Eventually, Amazon will have banned all their customers and won't have anymore business. They need to return to the little book store they used to be.

I bought a memory card of 32 GB from Amazon but it does not work, it was fake. I have already return that item and I am giving my account details to company but still they don’t refund my money back. I am in deeply depressed. Pls help. My order no is ** .

I want to know exactly why Amazon not sending all item to Dubai-UAE? There is not logical explanation. Ex: some item like T-shirt you can buy black color but you can't buy a white color from the same seller. This is a serious problem for somebody like me.

This is the second Item in the same order of (computer-parts) I have receive from Amazon.com that has been delivered to me as the wrong part (although in the right box). Although first Item was 3rd party dealer through Amazon, both Items were packaged and sent via Amazon fulfillment. Now, the second Item (a computer motherboard) has come in and although the right box, the Item is not a Gigabyte Intel LGA 2011-3 X99 UD4, but rather the earlier generation UD3. This has to be the most time consuming and most difficult purchase of anything I have ever made for my business. I cannot, for the life of me, figure out how this happened to me and how this "downtime" for my business is supposed to ever be recouped. I'm all out of Ideas and feel so, so screwed and helpless.

On Friday, April 17, 2015 before 8:00am, I placed 2 orders and paid additional money for next day delivery. Late Friday evening I received an email from Amazon that the items would be delivered at 8pm Saturday evening. As luck would have it, the items did not arrive. I contacted Amazon's Customer Service department shortly after 8pm Saturday evening. I spoke with a first line representative, a supervisor and manager to explain that my shipments never arrived which were gifts for my niece's birthday party on Saturday. I also explained that my niece waited all day to receive her gifts and was excited about her special day. All 3 Amazon representatives told me that the delivery date and time were estimates, and that the items would arrive on Monday, April 20. Nowhere did it mention that the overnight shipping was an estimate.

First of all, Amazon will make you get the Prime Membership. I got this as a Trial to check out Prime TV. NOT better than Netflix… When I tried to cancel Prime membership, "There is no way to cancel!" I spent more than an hour to find out but in vain. Well, they do have a help instructions BUT there is no link to "End Membership" or "Do Not Continue" anywhere on the Page or Site. THIS is misleading customers... rather a fraud, making customers buy Prime where there is no way to cancel it.

I committed to buy a Little Giant Biofilter that was sold by Amazon.com. The listed retail price was around $1600, which is an over-inflated price. It was selling for $148.00. I received an email confirmation and it said the estimated shipping date was several weeks away. Several weeks passed and I received another email telling me there would be a delay in shipping and did I still want the item. I replied with, YES, and I got another estimated shipping date. In the meantime I spent money getting plumbing and parts to install this item and I passed up several great deals on similar filters because nothing to this point led me to believe I wouldn't receive it, obviously they were working hard on their end to get this to me because they kept in contact with me.

I have been shopping for a new TV and finally found one on Amazon for $999. I placed it in my shopping cart until I discussed it with my wife and son over dinner. After dinner I went to purchase it but the price had been increased by $100 to $1,099. They went too far in using information about me (I placed a TV in my shopping cart and once I put something in my shopping cart, I usually buy it) to raise prices on me. Once an item is placed in a shopping cart, they need to honor that price for a reasonable amount of time and let the consumers know how long they have to buy it at that price. Until then, I will not be shopping for "big ticket" items from Amazon. My order history goes back to 1998, in 2014 I placed 105 orders with them. They have turned a loyal customer into an unhappy customer with this policy. They need to reconsider.

Beware if you decide to sell on Amazon, if you can understand their very confusing site and the many menus you have to go through to find what you need to do. That when you do sell a item they get the money from the buyer and my case have to wait 4 weeks before they pay the money into your account!!! There are better and quicker ways to sell online. Avoid selling with AMAZON if you can have a look for alternatives. They are out there so give them a go. Not Amazon -- AVOID.

I had an Amazon account placed on hold because a bank disputed charges to a card Amazon's chargeback department is claiming is mines! However, I've never owned the type of card in my name or under the address to which I reside. I have contacted both of Amazon's customer service and chargeback department over and over again since I received their first email to me on March 22, 2015. Amazon is claiming that there are several orders that was charge to this specific card, I'm assuming using my name and billing address. What I'm not understanding is how can they have even ran a card in my name when the billing address of the card is specifically required when placing orders under your name using any card you use. This specific card to which they are referring to under my name, I have never seen, let alone use!!

Prior to thanksgiving, my husband and I purchased two Nabis for our children off amazon. The day of thanksgiving Walmart was selling them for about $90 -- cheaper per nabi. We purchased from Walmart and attempted to cancel our order. We contacted the company (Thunderbird tech) which was the "seller" via amazon. We never got a response from them even though we tried several times to cancel and a week later we received a shipment confirmation. Once we received the nabis we never even took them out of the box and printed off the return label that Amazon provided. I took it to the post office, shipped it and never got reimbursed.

I received an email stating an electric razor head that I ordered for my brother in Jan was being scheduled to be delivered again in April. Clicked "call me now" and yes someone called me right back. The problem is they are not located in the USA. First I have a problem with companies that do not support the country they are based in. Our economy is bad enough especially when these companies don't hire the people in their own backyard. Second thing is people not living here do not understand how our country does things.

I have been buying from Amazon several times because I'm disabled and can't get out so much to shop anymore. So it's convenient to be able to shop online. In April of 2015 after getting my disability check I placed an order with Amazon for a jacket and 2 pairs of shoes and while checking on the prime membership somehow got charged for the prime subscription. But I put in my updated debit card on my account and placed my order. The next day my sister checks end on her debit card and noticed her balance wasn't right so called her bank to see what happened. They told her the several charges on it from Amazon which she has never shopped from ever. So I went to my account on Amazon and sure enough the last 4 numbers didn't match mine.

I feel that more complaints get filed than recommendations (naturally), so I wanted to give Amazon their dues. I have been shopping with Amazon for 4 years now and have been a Prime member for 2. I have no issues with Amazon but have had 2 separate incidents with 2 of their vendors. I had ordered a book from one vendors and never received it. I contacted the vendor who insisted that they had shipped it UPS but said that there was no tracking number when asked. I contacted Amazon who instantly apologized refunded my account and gave me free shipping on my next purchase (prior to Prime membership). The next one was a wall sticker that I had ordered for my daughter that never showed. (Don't know if it was lost in the mail?) I contacted Amazon and was refunded right away with an apology. Nothing but good experiences!

Short version: too easy to click by accident, they sent a misleading email, made it far harder to cancel than to sign up, and did not send a confirmation email when I tried to cancel.

I have not yet received my order. Order no is-** and order date is 26 march 2015 and estimate delivery date is 03 april 2015. But I did not received yet my purchase. Please give me my package or return my money. Thank you.

I am unable to understand why you are not refunding my amount in my bank account. I have already updated my bank details & confirmed too. You the people of Amazon you do not understand that I have not enough time to go to BANK for clearance. If I have sufficient time then I prefer to shop instead of online. You the concern people of AMAZON please confirm me that if I shopped anything from you so that is my mistake??? 15 days have elapsed but till now I’m not getting any refund???

I am genuine customer who is based out in UAE, and various parts of India especially Bangalore and Kerala. I never thought that a company LIKE AMAZON who got the reputation of best company in the world has got these much flaws in organizing and serve customers like me. As you can see I am guy who made enormous purchase $2000 in just 40 days gap. If you check what happened in my case you will understand the flaws of the company which can hamper reputation of company especially when dealing with customers like me who is based out of many places and have contacts with many people in the circle of the world.

I bought a Bob stroller on my daughter's Amazon baby registry for $599. Thirty days later I happened to see the same stroller, from the same vendor, on Amazon, and the price was $349. I then checked with my daughter, and she said the price of the stroller from that vendor when she listed on the registry was $349. I guess the $250 price hike I paid was a "special," just for me. I returned the stroller (still in the box), but paid over $100 in postage to do so. To say I am angry is an understatement. My next step is to contact the appropriate federal agency.

Amazon requested a review for items that I had purchased from them. The items were not as represented. I stated my dissatisfaction. I was sent an e-mail from Amazon stating that they were not posting my review because they were negative.

I bought an iPhone 5 32gb, and this seller send to me iPhone 5 16gb, I pay $300.00. I send the phone back, and He not want makes a full refund.

I placed an order with Amazon.com on 2/13/15. Come to find out after the funds were paid I was informed my item was coming from China and would be delivered between 3/12/15 and 3/30/15. ITEMS HAVE NOT ARRIVED. After 2 emails to Amazon regarding my items, they want me to settle up with the seller in China. WORSE COMPANY EVER. DO NOT BUY FROM AMAZON.COM.

Don't Buy/Gift AMAZON KINDLE FIRE TAB. The worst gift I ever had given to my son on his birthday. For my son's 10th birthday, I have purchased this AMAZON KINDLE FIRE TAB by paying AED 899 from Jambo Electronics Dubai and when my son noticed in India that it is not working, then we called up India customer service helpline and the reply was as below:

I opened an account with Amazon.ca, and went under three account price review brackets back to back as they told me I would only have one and in 14th day my account would be released as my fund would be. As I did not receive a payment for well over a month it cause me not to perform as needed, then I had an A-Z claim and because it was a fairly new account numbers did not look good so they suspended my account. Without a payment for over a month, I was unable to perform as they told me I needed to do.

Actually I had referred 7 friends but I got only for 3 friends whereas the other 4 I didn't get. I am contacting the amazon customer support team from 11th march but still I didn't get any update or solution to the problem and somebody said that the referral is not done in a proper manner and to solve a problem you are taking more than 10 days. It's very bad, I think you are cheating the customers and also it is very bad that amazon itself cancelled the product describing the product has been damaged and saying now that I have cancelled the product. Very bad great cheating company. Friends don't refer any friends and think that amazon will give money. No it's absolutely cheating.

The purchase never was delivered to my shipping address. They state that they delivered the item to a freight forwarder, but my forwarder never received the package. They refused to provide the proof of delivery and even they close the purchase already so I cannot submit a complaint in the page. Ever further, they deleted the rating that I gave to the purchase. I am really tired of trying to contact them. I also have sent fax and my forwarder too.

Hi, my seller privileges at Amazon has been removed at 26 December 2015 although I never had any complaint, but ok. The problem is that I have 589.77$ that they told me that I will receive in next scheduled date since 90 days have passed, and this means that they should pay me in the next disbursement date in 29 March, and last week I see in "Upcoming payment schedule" that transfer will initiate at 29 March. Now they move the date to 5 April. I think they will do this every week to keep my money. Any help?

Amazon.com created an invalid return request for a buyer and allowed false claim to steal money from my account. I am 5-star seller and work hard to provide the best products and service Amazon seller center. Recently Amazon.com created an invalid return request for a buyer who got a 100% brand new factory sealed Braun shaver and used it for more than 3 months. Both Amazon.com's and my return policy does NOT allow returns beyond 30 days. And there is no issue with the shaver at all. The buyer claimed that the shaver did not work at the beginning, then changed his story to that the shaver does not work to his satisfaction after 3 months of use.

I am considering buying an amazon kindle, since my original Kindle died after 3 and 1/2 years - that's to be expected and ok. However, while shopping on the amazon web site, I ACCIDENTALLY pressed a button selecting Amazon Prime free or 1 month, which I could use with a new kindle. However, I haven't one yet. I tried to cancel this membership via on-line and then after calling customer service. I wanted to try it out when I actually have a kindle and time to use Amazon Prime.

Last three orders have been warranted by Amazon as used, very good condition, no missing accessories, no visible damage, original packaging may be damaged. All three orders arrived with broken, incomplete, damaged (not ship damage). Endless customer service calls cycling between Philippines and US based Amazon customer service. They cannot seem to locate a supervisor. When a supervisor does answer, they are offshore. An endless cycle of non-English speaking people.

After being told Acer made good computers, I bought one of their laptops from uShopMall on their site. It crashed the first time I turned it on and has done so many times since in the two months I have had it. It cannot find some programs it says it has and sometimes is unable to perform even the simplest tasks. I tried to return it but uShopMall said they could only return half my money. ** no!!! I ain't giving them this junk back for half price. Oh, and I would have had to pay return shipping too.

I ordered a smartphone worth 22k and paid online. But Amazon by mistake delivers it to another city and the courier is now pressuring me to go to that city and collect it. I have contacted Amazon customer service 6 times, but still no help. Please do not pay any money online while ordering or else you will also suffer like this.

Placed an order last week. Balanced the checkbook tonight. Found multiple charges that didn't match anything, as well as a couple refunds by Amazon. My order was split into $154.21 and $6.83. Total weird, charges totaled up to $252.24. Refunds totaled the amount of the difference. I also was missing an order amount that was marked paid but was not reflected on my account. I spent a couple hours chatting with customer service about what was going on. Finally towards the end I got a 'well it looks like it was canceled 3 times'. Canceled? What was canceled? My order? Did I do that? Was this an internal issue? Asked to talk to a supervisor because I felt I was getting the runaround w/ this guy. He gives me the runaround further trying to get a 'why'.

I have prime membership and most of the times purchases are not prime 2-day shipping. And even when you purchase some items, at the time of purchase it shows prime 2-day. Then when you already have purchased and go back to check in your account purchases, it shows 10-15 days delivery time which is further delayed and trackable!!!!! Secondly I had one order # ** for order placed February 6, 2015. Total $34.98 which I tried to cancel but they said cannot be cancelled and they advised to refuse at delivery which I DID returned package at the destination. Recipient has moved as per post office, which is not my fault and I have nothing to do with their vendor and I have not received my refund even after longer than a month the order was placed. There is no satisfactory response or my refund yet.

I have ordered from Amazon in the past with no problems. On this order I expected to receive a notebook, a mechanical drafting pencil, matching pencil lead, and a video cable. I received the items in an unsealed cardboard box that matches the shape of the notebook. The mechanical pencil was missing. It is easy to see what happened. Amazon probably shipped it unwrapped just like the notebook was and it slipped through the sides of the box that weren't sealed. The UPS man probably has it. This was a mistake on whoever packaged this order. I contacted Amazon customer service about it and they are sending a new one.

Paid for equipment delivery on Amazon for $899. Two days later, chose a different more suitable technique and I decided to change. The status of the goods was (to send). Posted by sending a cancellation. Through the day, responded that the goods are in transit. Behind the back shot of $477. Goods are not purchased, the money is lost! Shopping at Amazon? Never again!

Amazon are full of empty promises. I have been purchasing through Amazon recently backed with the confidence that their A to Z guarantee had my back if something went wrong. Well something went wrong when I purchased an item from a third party seller. After about 10 chat sessions with support, several emails and a package that was returned with the tracking showing it was delivered to the recipient, my claim gets denied saying that the package was not received. Firstly the seller sold me and a couple of others products then disappeared offline with nothing else for sale. The product was sold as "new" but was clearly not. The product was a mobile phone with no manuals, no warranty and documentation for another model in the box that also belonged to another phone. But still it's my fault apparently.

Three days after I strongly and successfully REFUSED USPS delivery of a package from Amazon for several reasons, including customer satisfaction, the Delivery Status page on the website indicates that the package was delivered (Left on the front porch) by USPS. The VERY concerning aspect is that the Delivery Status page on the website originally indicated that the package was Refused (did not want)... BUT was changed to 'Delivered' a few hours later. This was obviously 'manually' changed by someone.

Amazon is looking out for the interests of their high $$ sellers, not the consumer. They did nothing to help resolve a purchase with a seller and even blocked my reviews of the seller so I could not even warn the public about doing business with this seller. The public has the right to know how a seller handles their customers. And, if information is not made clear on their (Amazon) website, then Amazon should handle that dispute honorably. I was confused and thought I was getting a different product. The seller, Shutter Shack, charged me a 50% restocking fee, which is basically robbery, PLUS the shipping charges.

I bought a dash camera and had to leave on a trip before it came in the mail. I got home tried the product damaged file and camera didn't work. I tried to return it but they said just past the warranty and were very rude. I bought it end of Janurary. No help from them. Also last year someone tried to buy 20 items off their site with mine and my husband's cc cards. I will NEVER buy anything from Amazon again.

Amazon by far has the most transparent and satisfactory customer service experience I have witnessed in a long time. I was charged for an Amazon Prime account subscription that I forgot to cancel before my renewal came. I called the customer service line at Amazon and they helped me cancel and refund my subscription right away! I have never been experienced such an easy process before. Usually companies will say and do anything to get you to pay more as a customer. Amazon, you're definitely doing something right. 100% satisfied with my experience.

Ordered an MP3 from Amazon. They emailed to give me a delivery date. Goods never arrived. They then said it was on its way. They then said it had never left their warehouse (never explained why). Then said new date for arrival. It never arrived. They then said out of stock. They then said they would credit goods. Credit never arrived. Then said tried to deliver but could not (never said any more). Then said, "Oops sorry." Worse so called customer service I've ever experienced. Obviously the various Amazon departments haven't a clue what the right hand is doing. Never again. Be warned.

Amazon cancelled my account a while back. Reason they said would not tell me but it’s because I sent CDs and box sets back in music that was defective. I am picky when it comes to my music, would you keep defective CDs. Customer service sucks. I sent a msg to pres Jeff Bezos. He gave it to someone else and they told me they won’t let me back on. I am 68 was going thru a rare form of cancer and I heavy meds. Asked for a second chance my answer was forget. No reason. Been buying for 20 years and they treat you like dirt, if I were rich a political person etc they would never do this. I think it’s a shame what they did to me. I wish everyone could get on their case and let me back on. I spent a lot of money on music, my hobby. I am not a kid. Those things cost a lot these days and they should play, this is to me defamation.

I placed 2 orders on February 22, 2015 with the Amazon prime shipping options. None of them arrived within 2 days. Order #1 (beauty item) arrived in 3 days, plus the item was not new as described on the description. It had a hair on it so I had to return the Beautyblender! Not good for a make-up item! #2 is still in transit. I am still waiting for this item to be delivered 4 days after placing the order. The item was shipped from a city which is only 75 miles away from my home! It is very frustrating. I had the same issues back in June and July 2014 with 2 other orders. With such delays and a price increase in membership, Amazon has taken away the real benefits of being a prime member. It is very frustrating, I am very disappointed. I am not planning on renewing my Amazon Prime since I don't see any improvement.

Ok, so I ordered a big purchase off of Amazon.com around Christmas time via credit card, and I know the credit card works coz I've used it before and after the issue. But they put my account on hold, kept my funds and so I called them and they were sorry for the inconvenience and said he would look into it. I was on hold for like 20 minutes before he got back to me and said he couldn't help me but another area of customer service can, and this just kept happening for like 2 hours till I finally just hung up. I love Amazon and I would have loved the product I ordered, as well as my family members they were for. I was so mad at them for this, I just hope that when I make my next order for 570.19 plus shipping, they won't decline it.

Amazon closed my account and after calling 5 times and being told that I will receive a email within 24 hours. And I'm still waiting after a few weeks.

They have given the defective product and then they told me that just ship that product to the seller and they will refund the paid amount (through any courier). I opted Blue Dart. They took 820/- for the same and I also sent the slips and AWB bills of the same but then also they are not ready to refund my money. I requested them many time but till date they have not refunded my money. It is a request from all the consumers of India that do not prefer this company for online purchase as they have poor sellers, defective products, poor shipment, and worst customer support.

I have bought numerous items from Amazon.com. In a way it is not just a store, it is THE store. You can find just about anything there. Specific brands, all the latest hardware, specialty items.. electronics, food, survival equipment, camping gear. It's all there most of the time. Their services are also quite reliable. Many items listed on Amazon.com are actually sold by third party retailers. When dealing with these retailers or "e-tailers" you are going to have a hit or a miss. The hit could be that a 3rd party Amazon.com seller is willing to offer discounts in order to compete with Amazon.com themselves, or that they are easier to communicate with and more likely to accommodate you (see example below). The miss could be that they are a young dreamer who is trying to capitalize on internet retailing and doesn't know diddly about how to conduct business.

It has been 93 days since Amazon suspended my account for 10 pictures that were in violation. The violations were men's dress shirts showing only the front photo and not the entire shirt. When you search the same style of shirt on Amazon, they themselves sell the same shirts with the same front-only photo. My guess is that it was not really the photos, I was not making them enough money. There are far worse pictures than my own. I think that it is horrible business practice to hold on to a seller's money for 93 days, especially since they say that it will be released after 90.

After receiving some kitchenware from a third party seller through Amazon, I returned the package unopened to the seller - wrong items. After waiting several weeks, I checked the tracking number for the return. The tracking number showed that the return had been been promptly delivered "in or at" the seller's mailbox. I contacted the seller, who denied receiving the return.

We have a store with Amazon for 5 years+, Dinotronics. Never had a complain and a rating of 100%. A client bought an expensive camera and decide it to return it. Amazon granted his money back, $2,200.00 and the client kept the camera, never return it. Amazon is trying to deduct from our bank the $2,200.00. We have file 7 complaints with Amazon and the client, but Amazon has not responded, instead they are trying to collect the $2,200.00. This is unbelievable that all the communications by phone and email Amazon has not responded.

My daughter (9) recently fell and smashed her brand new Amazon Fire Phone which she had saved up her own money for. On the off chance Amazon would be able to repair the broken screen at a reasonable chance, I contacted them. They not only responded but also asked that she contact them directly via phone/chat which she did. They then proceeded to discuss with her how she fell and damaged the phone. Expecting the worst, I was pleasantly surprised when they announced they would replace the phone for free! They were courteous, polite and above all went above and beyond to resolve my daughter's misery. She loves her fire phone and Amazon went out of their way to help her. I hear a lot of people do not feel that they get this service from them but I can only say that our experience was excellent and could not have been resolved any better, full marks to Amazon.

Amazon signed me up to its 'Prime' membership without my knowledge. Only when I saw the charge for 79 pound on my credit card did I become aware. It offered to refund (eventually) and after 20 days finally did so. Then 12 days later notified me I had been refunded twice and charged me again - even though this was clearly not the case from my bank evidence. Amazon are effectively able to help themselves to money in an account that is not its and providing no evidence that I had been refunded twice. As they are in a tax haven in Luxembourg there is no recourse for what is essentially theft for an individual to do or even a small business bound by national laws.

I pay to watch movies on Amazon. For a while I was concerned with the low quality of the movies. I tried to enable HD on the player (web browser). I keep getting an error that my PC monitor is not HDCP compliant. I was very disappointed because Amazon is claiming their movies are in HD but when you play them, it's in standard definition. I researched this issue online and a few people are already talking about how they purchased a HD movie on Amazon, and either received the HDCP error or simply were not impressed with their "HD" movie. What is disturbing is that Amazon is not informing customers that HD movie playback is actually standard definition (SD). We are paying for one thing and getting another. Amazon needs to fix this ASAP!

I purchased a dryer from evVive Home Sellers through Amazon. Unfortunately it was a gas dryer and I needed an electric one. I let them know immediately that I needed to return it and said I was more than willing to pay the shipping back. But then they said to me that they would not accept it because it was not in the original box. I asked them what they were referring to because when the freight company delivered it to me they showed up at my door with the dryer on a dolly (the dryer was taped-the door-and had some cellophane strips on it) and they had a belt around it. We live at the top of a steep narrow driveway so the delivery crew had apparently unpacked the dryer from the box and left it on their truck. When they brought it inside the delivery man looked at the connection and told me I had the wrong dryer and needed to return it. He said the seller would contact me. I didn't hear from them for a couple of days so I contacted them by email.

After an hour, 4th tech I spoke with said to transfer from internet explorer to mozilla. Both working credit cards DID not go through. "Glitch on system." Amazon is nothing but trouble. Waste more time and energy each time I try placing an order or straighten out a problem. Not worth the few cents I save shopping here. I'M buying from stores from now on.

I ordered several items and Efren ** gave me terrible service. The packages didn't get here on time and it took days to try to resolve the issue. I just needed the packages delivered and it was a horrible, horrible experience. Amazon customer service is awful!!! Do not use them!!!

This situation has since been resolved to my satisfaction.

I placed my order for 2 of the HGST Travelstar 2.5-Inch 1TB 7200RPM SATA 6GB/s 32MB Cache Mobile retail kits on a Thursday. The next day the order shipped out after tracking it for hours. It arrived Saturday undamaged and just as described. I am very satisfied and will buy from them again.

Complaint Type: Refund / Exchange Issues. Description of Complaint: Beginning January 29, 2015 I purchased several items from Amazon.com. Having ordered online from overseas due to my employment, I expected to receive the items prior to my trip home in Richmond, Virginia. Then, when I arrived home and found that some items hadn't arrived, I contacted Amazon. They advised that my account had been suspended, due to suspected fraud. After assuring Amazon that the orders were in fact legitimate, they re-instated my account (an email was sent from Amazon stating this), or so I thought. In fact, they did not.

I ordered a book through a third party seller on Amazon and never received it, but charged for it. I went through their customer service process, waiting 90 days for a credit. I never received any kind of follow up. It was obvious that I never received the book because I ordered another one on Amazon. AMAZON should be responsible for their third party sellers when they don't deliver. Or, the shipping carrier should be responsible for it when it's been delivered and the customer never received it.

I placed two separate orders for two different items in December of 2014 that were expected to be delivered in December of 2014. The items were never delivered, despite the tracking information for both of the packages showing that they were delivered - I never received the items. I tried multiple times (I ended up contacting Amazon customer service 6 times regarding this issue) to resolve this issue with customer service. Each time, I was told that I would be contacted by somebody within (blank) business days (usually 1-3 business days). However, I was NEVER contacted by the team that I was supposed to be contacted by, nor was I followed up with by the customer service rep, even though they said they would follow up by a certain date.

On placing an order of 3 products on 11th feb, i was given an option for a 2 days delivery. So the estimated delivery date was 13th feb 2015. The products were split into 2 shipments, one of which showed to be 'delivered' on 13th feb on my shipment tracking page, but the products weren't delivered at all and i had to place a replacement order (hoping if not on time, at least they are delivered some day). The second shipment guaranteed for the same date (13th feb) is still not delivered and all the delay in the delivery despite contacting the customer service representatives for 2 days and cross checking if the delivery process is smooth and the products will be received on time. Also, i wasn't notified about the delay of the delivery. I don’t think the company even has a policy to notify such issues to its customers.

On Thursday February 12th I ordered a book from Amazon prime. I pay for Prime which offers two day shipping for free. I needed next day shipping so I paid an additional fee. The book was listed on the order to be delivered on Friday February 13th by 8PM. It was not. While I was on the phone with an Amazon representative (whose English was abominable by the way) a message popped up that the item would be delivered next business day as it was "delayed." No kidding. This was received at 1pm on Saturday the 14th. I was then connected with UPS who said that they received the order to be delivered via ground.

This post is in regard to a 3rd party seller on Amazon.com Marketplace - Melea's Things. The seller just launched her site because (in her own words) she shops too much, needs to pay bills and is trying to sell some of her compulsive purchases. I purchased a Williams Sonoma Message in a Cookie Cutter Kit. She was prompt in her shipping, but when I opened it, it was missing items. I contacted her immediately to see if the pieces had somehow been left behind. She apologized and said she had never opened the box and had bought it from another seller. She told me she would give it to me for half the cost ($35.00), but I said no because it was incomplete. I am always borrowing my friend's and was hoping to get my own because we get in a crunch during party time for classroom events. I put it in the mail and returned it to her.

I ordered an ear phone from Amazon India (my 1st Buy at Amazon). I would say pathetic service. I instructed not to deliver product before 6PM as I am not at home at that time but still deliver boy came before 6. I told him that I am in office and please come after 6PM. He didn't came and neither answered my call. I called Amazon India Customer care, they promised me to get it delivered within a day and that too after 6PM. But no sign of the product at my door. I called customer care twice. In the end, I cancelled the order. Hope I get back my money on time.

Amazon.com are a bunch of liars and thieves!!! I tried to buy a Christmas gift for my boyfriend on December 12th from Amazon.com. It was a NoNo hair remover which sadly, I never received! I made a split payment on it, paying part on a gift card and paying $93.46 on a Capital One credit card. Since I never received the item, they said they would refund me with their A-Z Guarantee. The part that was on the gift card was refunded, but the $93.46 was never refunded! I don't care how many times they said they did it! They have their "documentation" that they paid me back, but I swear on my life that I never received a credit for $93.46! How can they have all this documentation that they did it and yet I never received it???

I placed an order with an Amazon seller on the 6th of February and my payment method was declined but I did not see the emails about this until 6 days later because they went to my spam box. Even though my updated payment method was an entirely different card than what I had originally used and the item was no longer available from the original seller and I also received an immediate email stating my cancellation had been received and my account would not be charged, my account was charged and my bank could hold it for up to 10 days. The "specialist" I ended up talking to treated me like I was brain-dead and kept saying, "Let me put this in simpler terms you can understand better." On top of that there is no way to make a complaint to Amazon corporately. We should at least be able to send in a written complaint about the company policies and service if we want.

I ordered an item in December - Amazon sent the wrong item. I called and they said they would refund my credit card if I sent the item back. They said I would not have to pay for that since they sent the wrong item. They sent me an authorization and a label requiring me to pay. I called back and they sent a second label and I sent the item back. My account page has tracking of their receipt of the item. Today they sent me an email saying they never received the item and had recharged me for the item. When I called to complain, they said... "Yes we received the item" - guess you caught us??? They say they are going to refund my credit card, but who knows if they will and how many people would not have noticed and been charged for an item they didn't actually get.

I ordered one camera but I got two cameras. It was not my fault. Payment was declined. So I tried one more time and they send me two cameras and then I returned both but have only received a refund for one. And now I’m calling Amazon like every day but it doesn't work for FOCUS CAMERA ... they didn't care the customers... Their care policy consists just mails... from the Focus camera's customer service asked trucking numbers which I don't have right now. (Because when I returned the cameras back I called to Amazon and they said: We got your shipping. And after that I didn't keep that number any more).

Amazon.com used to be my "go-to" for ordering most things online. Now, not so much. They have gone downhill fast!! My last several orders have taken FOREVER to arrive after multiple delays. Never again.

On their Website they are listing refurbished cameras as "New"... so when you select and purchase "New" they ship you a refurbished camera. When you call them to complain, it's not their fault - it's a "Third Party" seller issue. It's listed as new on their website. It's picked and shipped from Amazon, but it's not their problem??? When you list something as "New" and they deliver "Refurbished”... isn't that Fraud????

Amazon up and suspended my selling account. I had tons of sales, lots of great feedback and a bunch of inventory to sell - which only makes Amazon more $. They notified me the suspension was permanent but changed their reasons each time I attempted to sort out the issue. They're now holding my $, against my will, for orders already fulfilled - for 90 days!

My son and I ordered Christmas gifts on Amazon on Dec. 8, 2014. Dec. 22 we checked online and it said that they tried to deliver it Dec. 16. I called the helpline and the lady on the other end of the line was polite and said it would be delivered on Dec. 24. We spend all day waiting, it never came. It was important for us to get the parcel before Christmas. I was not impressed and called at about 10 or 11 that night. The lady on the other end was, again polite, and tried to be helpful, but said that the parcel was already sent back. She told me I could do nothing about it anymore, only to order another item, and she couldn't do it for me, because they were out of stock.

I purchased a Kindle unit on January 20, 2015, for $119 and noted on February 8, 2015, the same item went on sale for $99. In a chat with a customer service person, was told they only match sale prices up to 7 days after deliver. Many other retailers have a 30-day price protection and am angry that a formerly loyal customer does not get the sales price. Their return policy is for 30 days. If I were dishonest, I could return the unit say it did not work properly, get a refund, and then buy the discounted unit. They lost my business.

I did order shoes from amazon website in November 2014. They came from one of Amazon vendor. I returned then a few days later. Never got refund. Called many times, SUBMITTED many claims. Write review on Amazon, my review was not posted. I submitted my last claim about a month ago, never heard from Amazon. The vendor claims that never received shoes. I DID RETURNED THEM BUT I DID NOT KEEP THE TRACKING NR. Still did not get my refund.

I ordered a 'southern cured ham' on Amazon. When I received it (late, but that's a collateral issue), it was labeled "Ready to Cook", but contained no instructions on how to cook. I thought I had ordered a 'fully cooked ham' but it was Christmas Eve and seller was closed. So I proceeded to follow standard instructions from a web search: so many minutes a pound at a specified temperature. (I have all those particulars, but had such a bad experience with Amazon A to Z that I've dreaded dedicating any of my life to trying to re-engage them. If you can help, I will provide then in response. Seems irrelevant as I followed available standard instructions).

I was selling annotated text books. They do not allow the sale of annotated text books on their site. I even wrote a disclaimer on each book posting, saying "they were annotated text books." They made money off of those books of mine for two years until one customer complained. With no warning, no probation, I am banned for life. They said that they will not discuss it with me. This block/ban happened around four years ago! I thought they would unblock me by now, but that is not the case. Even a criminal gets a reprieve from his crimes over time, and this was no criminal act!

Amazon finally resolved my issue and restored my account.

I am sick and tired of my packages getting handed off from UPS to USPS. USPS is lazy! They do not even try to deliver the package to you! All they do is put a notice in your mailbox to come pick up the package at the post office. I order my packages and expect them to be delivered to my door! Not handed over to USPS, who makes me come to them! And DO NOT send me a freaking "Delivered" conformation text when you freaking just handed over to USPS and didn't actually deliver the package TO ME! SO IRRITATING! Now I have to wait until I can get down to the post office to freaking get my package when I expected to get it TODAY!

Amazon had some door knobs listed on one of their sites for a very good price. I am involved with a project where I needed knobs for four homes. The listing stated 2 in stock, (more on the way). I ordered 40 knobs and received 12. After waiting 2 months and not receiving any of the, more on the way, I contacted Amazon to ask about my items. They informed me it was a supplier problem and I would have to wait. I reminded them I have been waiting two months and they informed me it was a supplier problem and their hands were tied. I asked them if they could contact the supplier and find out how much longer of a wait I could expect.

I received a membership from Amazon Prime (free) through a credit card promotion. I first noticed that the movies, music, etc. offered for "free" via the membership were not anything that anyone would be interested in seeing/hearing/reading. I did decide to place an order through Amazon and use my Amazon Prime membership for the "free" 2-day shipping. The order was placed on January 15, 2015 at 10:59 AM. Amazon did not bother to ship the order until February 1 at 7:45 PM. AND, they shipped the order via the United States Postal Service which should have been eliminated at the beginning of this millennium. Of course, my order did not arrive as "guaranteed" on February 3. I contacted Amazon and they were "very sorry" for the inconvenience.

Amazon have put my account 'on hold' for absolutely no reason and refuse to unhold it. "We didn't receive your fax", yes you did! I sent it to you five times! Awful customer service, the 'account specialist' cannot be reached by phone, only by 80's era fax machines, appalling service, they just do not care at all. No other website I have used has this appalling and un-intuitive 'verification method'. Shoddy website. Accounts can be put 'on hold' for no reason at all and Amazon will then keep all of your gift card balance and any other balances all for themselves.

I tried to cancel my Amazon Prime membership a few weeks ago due to a price increase that I did not agree with. I first cancelled online and assumed I would not be charged for another year. A few days later my credit card was charged without my permission. So I called customer service this time to figure out what happened and to get a refund. They did not give a good reason as to why it happened, but they were happy to issue the refund. I gave Amazon the benefit of the doubt and didn't think twice about it.

On Dec 4th 2014 I ordered a concealer cosmetic quad. It did not cost much under $5 to include shipping. I was happy with this purchase and could not wait to receive it. Well here we are January 30th 2015 and still no package. I contacted the seller first, no response, I contacted him again no response, I then contacted Amazon and was told because they are a 3rd party seller there is nothing they can do. I wanted my money returned and the seller removed from selling. I read the reviews on this Miller Liquidations and found NO ONE HAS GOTTEN ANYTHING THEY ORDERED. I then checked the tracking number that has been sitting in the sent position on the Amazon Tracking timeline for 43 days never changing status. The tracking number is fake.

I signed up to sell as a professional on amazon on the friday - within seconds as i wanted to sell watches (paypal receipts, proof of purchase and i pay uk tax on this business so books available to see if wanted) i was SUSPENDED. I clicked on the "restricted" section as watches for some reason are a restricted item. I have been an ebay seller of these quirky nurse watches that i hand customize (yes, every person should wear one!) but i've read so much negative feedback about ebay that i'm sure it's only a matter of time before i'm kicked off that site (even being a power seller, top rated seller and 99.9% feedback on almost 8,000 feedbacks). I’ve tried a web-shop but that doesn't get the notice that ebay does. So, enough about ebay and back to amazon.

I order a No No hair remover. It don't remove the hair like they said. So I return it and Green Ideas wholesale keep a 50% restocking fee. That I was not informed of when I bought the product. I paid $249.99.

Basically my book never arrived, even though I waited patiently for a month. After which, I contacted Amazon and they didn't even deem to reply. They only said they could not allow my review since it made them look bad (of course they phrased it diplomatically).

I recently rang Amazon regarding a non-delivery. After 45 minutes of being on the line they failed to take any responsibility for the shortcomings of the poor delivery company that they had elected to send my parcel with. Nor did they offer to chase it up. Not impressed.

I ordered a product off Amazon and have had nothing but trouble with Amazon customer service regarding their attitude towards me, a buyer. The seller won't contact me. When I contact customer service, they basically say "That's your problem you sort it out." I can see why these so called sellers want to sell on Amazon, is it because they can get away with whatever they want and don't have to answer to anyone. I think Amazon think they are too big of a company and forget that we the buyers are what keeps them in business. I WILL NEVER SHOP ON AMAZON AGAIN AND IF ANYONE ELSE DOES, DON'T EXPECT ANY HELP FROM AMAZON IF YOU HAVE ANY PROBLEMS.

A neighbour bought this product on 2nd July 2014. They still have not received product. Have not had any response to questions about where product is.

I purchased a nexus mobile in amazon.in at the time of promotions and deals. They promised me a cash back of 2500/- if am buying with HDFC debit/credit card. And nowhere they have mentioned about the mode of payment. They mentioned that only EMI is not eligible for cash back. So I preferred net banking method. They kept me waiting almost 4 months to get the cash back. Now they are saying that net banking method is not eligible for cash back, When I asked it is nowhere return at the time of purchasing. They told for that inconvenience "sorry we won't give cashback now."

I was a seller on Amazon who was forced to give a customer a full refund even though the customer admitted in an email that she had tampered with the item and the item was not returned in the same shape that it was sent. After only given the customer a partial refund because of the damage to the item--which by the rules of Amazon I am allowed to do, she opened an A-Z guarantee against me. Amazon, in all of its glory, supposedly looked at all of the evidence and still came to the conclusion that I should be forced to give her a full refund. And after I complained, they started giving me the run-around and telling me that I had failed to respond to their e-mails.

The ORDER # ** was dispatched through Speed Post and I received the item with damaged packaging. I complained and asked Amazon not to use Speed Post if the pin code is serviceable by major courier companies. Few months later, ORDER # ** was placed and it was again dispatched by Speed Post. When I raised this issue, I was told that it would be delivered by the estimated delivery date i.e. Jan 23rd.

Amazon is a fraud website. I order from amazon on 11 January 2015 and I did not receive my order after 13 days and I pay with it my debit card. My money is danger. I still waiting for the refund or my order delivery. I never ever recommend amazon to buy any thing from this site.

GRDETM 1800 Lumens CREE XM-L T6 U2 LED - It's a moderately useful headlight but the description is totally untrue as far... As usual the performance of this product as advertised is TOTALLY exaggerated!!!! Never in your wildest dreams can this unit be rated as 1800 lumens.... In my opinion Amazon should be very careful about its advertising even though they state the description of the goods is the responsibility of the seller.... I am sure they must have some responsibility as they are the vehicle used to actually place the ad and fulfill its supply to the end user.

I am extremely angry about finding Amazon charged my CC £79 without my permission for a Prime membership. I am certain I did not choose this option when I placed an order on 3.12.14. I have now warned friends & family to check that Amazon have not illegally defrauded them in the same way. The fact that an automatic refund was instantly available when I canceled leads me to believe your method was underhanded & illegal. I know I am not the only Amazon customer to have this very negative experience. I am very disappointed with Amazon & will consider shopping elsewhere online from now on.

I have registered for the sale of Micromax Yureka on 22/01/2015. I was able to add the phone in my cart as the sale started. I was asked to checkout the phone in 15 Minutes. When I went to cart, I was able to see the phone added. Now when I clicked on proceed to checkout, it displayed me a message saying, "You are not registered to purchase this product. Please register during the next registration period." I checked My Subscription status and it was registered.

Shipping time and charges a joke. I have been waiting almost a month for my orders. I am a long time customer and soon to be a long gone customer.