Amazon.com Reviews

I'm not happy about that. That is scam and false advertising. I did purchased the item when it was available. If it's not available now too bad, order it, I did not authorize cancellation. I'm not even able to leave the feedback and advise the buyers about this scam. Amazon sent me an email saying that is Amazon policy and they cannot do anything about it?!! I Cannot even leave this seller a Feedback or write a review on the seller amazon site and advise the buyers about that. That is disgusting and not acceptable. Has anyone had the same experience by telling me if that is right? Or can give me advise what I should do or how can I escalate that or if that is against the law or not?

I asked to speak with a manager who came on and was very rude and condescending. She bluntly explained that the fact that I had been an Amazon Prime member for many years and had spent thousands of dollars with the company just did not matter to them. Then she abruptly ended the call. The bottom line is there is a new corporate culture over at Amazon, they feel they are so big, the customer has to put up with anything they do and they could not care less if you are upset.

They told me that it would be delivered until Monday, apologized but made certain to remind me of the generous $10 credit they had already given me the first time they messed up. Never going to order from them again, I was made to feel unreasonable and ungrateful that I not only expected timely delivery but was unappeased by their tiny credit.

I hit the button to place the order and let my friend know to be watching his mailbox in about a week or 10 days (I really didn't think it could possibly take 10 days to ship a book maybe 100 miles but I thought it may not ship instantly and then what if it goes out on a Friday afternoon on a 3-day weekend, etc.) I didn't bother checking back for a tracking number because, again, it is a freaking book and it has less than 100 miles to go.

Three weeks later, I got a text from my friend asking me if I ordered his book from Outer Mongolia or what because he still hasn't received it. I check my email, see nothing from the seller, check my orders on Amazon, and find that the status of that order is "preparing to ship." What the hell? It's been 3 WEEKS!!! If it has been 3 weeks and the item still has not shipped, isn't an email explaining the situation in order? That's what most sellers (the good ones) would do. According to the seller's own estimates of shipping and receipt dates, my order was VERY late. I emailed the seller and ask them to either let me know when I might expect my order to ship, and let them know that if I did not hear back from them within 24 hours I would be contacting Amazon and filing a claim to get my money back, and let them know that if that seems harsh I'm sorry but as I have already waited for them to ship a freaking book to a recipient located in the same state as they are I was really quite done waiting around for them at that point.

I never heard back from the seller, not via email anyway. The next day the order was cancelled, my money refunded, and the reason given was that the item was out of stock and the price had changed. Pardon me, but what the hell??? The seller, aminoelle, never emailed me or responded to me in any way, just sat on my money for three weeks before finally getting a "where's my order???" email from me and then cancelling the order, then giving a totally 2nd grade reason as to why the order was cancelled. Seriously, they sounded like a little kid trying to ditch a spelling test. I understand that aminoelle is a newer seller on Amazon and that even with experience mistakes can still be made. Had I ever received an apology or (better yet) a coupon or (best of all) a freebie, I would not be writing this unfavorable review, but I never got ANY communication from the seller AT ALL. If this were the only instance in which something like this had ever happened I would not be writing this unfavorable review, but it isn't.

In November of 2013, I ordered a cell phone from an Amazon seller that appeared to have tons of great feedback and to have been in business for awhile. The phone itself also got great reviews. In between the seller shipping the wrong phone, then shipping the correct phone that was broken, then shipping the correct phone minus the cards and charger which were supposed to have been included to make up for the first two "oopsies" they made, long story short, it was freaking FEBRUARY of 2014 before I was able to use the phone. This seller was in California. I live in Washington. Again, not expecting a sculpture made of crystal and angel feathers shipped to Abu Dhabi, just trying to get a functional cell phone up the west coast.

HOW HARD COULD IT REALLY BE???? The seller did communicate with me, to the point at which I wanted to choke them, because they obviously did not communicate within their own organization worth a flip. I was getting emails and texts (on my crappy old phone) left and right and at all hours as well. That, and they would get pissy with me if I didn't respond IMMEDIATELY, whether I was at work or asleep or driving....it was as if they thought all in the world I had to do was hang around and wait for them to email me.

Then there were the gloves I ordered (black, fingerless, functional, awesome) and the ones I received (brown with red, yellow, orange and white stripes, "mitten" style with a button that allows the part covering the fingers to be folded down and secured on the back of the hand, not functional, nowhere near cute, and so not even remotely awesome). And the laptop cord I ordered but did not receive for 3 FREAKING MONTHS. And the dog toys that were supposed to have squeakers but did not, and the broken compact, and the crappy eyeliners (got awesome reviews but were total garbage). These sellers either did not communicate with me, wanted to charge exorbitant restocking and/or return shipping fees, or otherwise made returning the garbage they sent me so expensive or such a pain in the butt that it wasn't worth it.

ALL of these transactions occurred within the past 18 months. That really says something about the quality of Amazon sellers. It also says that whatever Amazon is doing to maintain its excellent reputation and effectively regulate its 3rd party sellers is NOT working. I have been a frequent Amazon customer for more than 10 years and I have NEVER had as many problems as I have had the past year and a half or so, and these problems seem to be the result of lazy, uninformed sellers who wouldn't know good customer service if it bit them. It seems like they just didn't bother to research and find out what it takes to be successful at selling things online, they just saw what they believed would be an easy way to make money and went for it without really investigating or educating themselves about what they were getting into.

Good customer service is not a mystery and it sure isn't rocket science. Imagine that you are the person who is ordering the book for a friend's birthday. Imagine how you would like that scenario to play out (friend receives book in about a week, book is correct book and in great condition, friend is delighted, customer is thrilled) and then DO WHAT IT TAKES TO MAKE THAT HAPPEN. And if you find that the book is out of stock or that you have priced it incorrectly, EMAIL THE CUSTOMER IMMEDIATELY AND TELL THEM THAT! Is it REALLY so hard to do ANY of these things????

I have tried to contact them and receive some explanation and access to my order history, my invoices and scheduled deliveries but received only vague semi-automated responses written by some foreign customer service reps. Amazon operations seems to be outsourced to some third world country, that would explained rude and vindictive attitude of the CSRs and lack of understanding of customers rights that are in place in the US. After disputes filled with third party arbiters, I've finally learned why my account was closed but still was unable to return the defective item - in Amazon's (red) eyes I tried to buy too many items from Amazon.com - yes, they cancelled my orders and then closed my account for placing too many orders (3)... surely enough Amazon's policies come from policy makers in one of the commie countries.

A quote from Amazon's letter that I received during dispute filled with my credit card company: "We want as many customers as possible to be able to enjoy the items we sell and so for some popular items we've limited the quantity that may be purchased from our store. We have put these limits in place for several reasons and to ensure a fair experience for all of our customers, we must enforce them. We've noticed that you have recently exceeded that limit with your orders on multiple accounts. Effective immediately, your Amazon.com account is closed and you will no longer be able to shop in our store." Yes, Marxists ruling Amazon.com have closed my account because I tried to buy too many items from them (nope, that was not bread, milk, or water (not even toilet paper). You have been warned - if you buy from Amazon.com you are buying from a business supervised and operated from a third world country. Stay away or one day Amazon decides that you tried to buy too many items from Amazon.

He said the order was not cancelled but my money was refunded? What sense does that make? Then he said it all happened because there wasn't enough money in the bank to cover the order. Does he mean the money they took out, then put back? Or some other money? Either way there is plenty of money in the account to cover the bill and thousands more. I've never had a problem with Amazon. But they seem to be going down hill fast for some reason. Last month I ordered 2 cases of an item. Each item weighs 15 ounces. The shipping weight for each case is right on the page a over 12 pounds. There was no quantity specifically listed on the page so I called to make sure. They said it was $18 + for a case of 12. So I ordered it.

UPS dropped off a huge box on the porch. I picked it up and it was light, then everything shifted to one end. I opened it up and there were two 15 ounce cans rolling around in this HUGE box for a total around $28.00. They refunded it quickly but refused to just send what I had ordered. They said the web page had to be fixed first and it would take 3-4 days. A month later I called and now they say it's one can for $18. Just for perspective, I can buy this same can at my grocery store for $1.28.

At the beginning of the process they knew it was two cases. The person who picked out the box knew it had to fit two cases. But when it got to the end some doofus threw two cans in and taped it up.That one is taken care of and done except I can't order the item. Still waiting for a reply from my second "chat" with customer service for the credit card discombobulation and my order sitting there until it's not available anymore.

The Amazon representative agreed, indicating that a new product would be shipped when the original product was received by Amazon, and also provided me with return shipping label. I delivered the original product to UPS the next day, and shortly after that received an email from Amazon, stating that my purchase price would be refunded in several days. I went on to the Amazon Customer Service site and initiated a web chat. I was informed that indeed I would receive a refund and that a new product would not be sent because Amazon was out of stock on the product.

My conclusion is that Amazon intentionally sought to deliver a potentially defective product where the box seal was previously broken, hoping I would not notice. Yes, my product cost is being reimbursed, but I'm still without the product that I wanted. In my opinion, Amazon's sales practice is shoddy at best, and criminally deceptive at worst.

To date, I have sent everything they asked for but I have no idea if they will return the money or if they will ship the order. Also, we have no idea of the whereabouts of the item and surely I haven't got my money back. The whole process has been extremely slow and painful. Last time I will use Amazon.

Credit Card company declined which they should have! Did a "CHAT" with Amazon Maria again with the run around. Amazon has no record of the original hold and are refusing to ship. They are taking no responsibility for anything. They don't even acknowledge the original transaction and now the rep is saying that the bank rescinded the original authorization. Really? I wouldn't be so angry if it weren't for the run around. And of course, this is for something that I need in a timely manner. Wonderful, now the chat rep wants to run the card yet again... Really?

Finally, weeks later I called Amazon and had to jump up and down to get them to connect me with the company so I can get the address to send these shirts back. Then I go through another rep and manager who want me to wait 48 hours for a Return Authorization number. Really? Finally, the guy could tell I was losing it and offered me a full refund and said I could donate the shirts. Can you believe it?

So Amazon suspended me right as they were both clear for shipping. Amazon took all my listings off and stated my account was being reviewed. They did not tell why I was suspended for the first few days. Then requested information some typical some not like where do I receive or where I buy my products? I actually have a vast number of wholesalers since I was doing this before I tried at Amazon. If you create your own listings I found they will make an alert under category (So I just erased the entire listing a waste of time).

So all my listings were closed and money to be transferred held by Amazon (still being held). I was told by seller support I was reinstated only to find out I was not. I called and was told only seller performance team can lift the hold/suspension. They sent a message saying be patient still under review. I had asked seller support should I ship the items that came thru to my account. They said wait but maybe send the buyer a message stating the reason. I told Amazon I would not tell them Amazon has suspended me please wait for your items till after they fix my account they suspended seconds after your orders cleared their system.

So I have shipped their orders and uploaded their tracking information. I am still waiting for Amazon to take off a suspension that I was told was for velocity limits, supply information, my inventory, confirm shipment which I provided via tracking FedEx with signature (would recommend with dealings with any high $ items on any online site). Almost one week my listings are still closed. So there are some reasons why Amazon may not be the best options. I will say the fee is not much better than eBay.

EBay charges unfair money transfer upfront listing fees and support for me has never been fair. PayPal the same issues refund to buyer before package returned after customer changed their mind and refused to sign for the insured package with signature confirmation (I did receive back after 1 week/6 days). That’s why signature confirmation is important to me. My prices are always very fair toward the customer. I include free gifts as perks that increase value of items I sell for my customers. I Send only well packaged items with a trusted courier FedEx/DHL. My items are tested and sealed for 100% quality. That’s how I know which couriers to use. I tried USPS a while ago and they damaged over 10 items in 1 month (Never Again).

I would like to be a positive influence at Amazon. This has been a questionable start as I remain suspended. All packages shipped tracked and funds held by someone other than myself. I am saying at least I did not sell 40-50 items at once before my account was suspended. So I erased some listings to make it even easier of a review for Amazon. This may not be what to expect just be prepared if it happens when you start selling at Amazon. Be careful what you buy and where. The same as other online stores - it’s ok to send a message and see how your seller responds. If you feel the price is too steep, ask for a discount or make an offer. I enjoy shopping online and selling so I will leave Amazon with 5 Stars plus will to continue with them for now.

Now the second episode, when I reordered the same item on May 27, the price of the same item goes up within the same month. OK, they must have good reasons to explain that. However, the most shocking part is that I gets a phone call from the POST OFFICE on 31st May saying that the item is in OPEN CONDITION & they can't deliver it. I am supposed to collect the same from POST OFFICE in person. Great!!!!!

When I reported this matter to Amazon India exec immediately, he assured me to call back in next 15 min. The call never came. When I called back on Sunday, 1st June to another Exec, she had a ready excuse that nothing can be done on Sunday. Worst, she was quite aggressive & unfriendly. Anyways, am sending mails & giving calls regularly & am still waiting to find a right solution after paying in FULL. They are a bunch of liars with no idea on finding solution (& claims to be the world's best customer-centric company - **). Will not advise anyone to go with them & trust these people.

Upon request, the Chinese seller sent me a label to print out. When I wrapped the package and brought it to the post office, I learned that the cost of mailing the package back to China ranged between $90 and $14. The postmaster told me that this was now a common practice - he told me of many postal customers who had bought items from China; the cost of return was so high that customers felt that they HAD to keep the products.

I went through Amazon's complaint process; first the seller agreed to pay me $8, and I could keep the item to sell on my own. When I refused, I submitted a complaint to Amazon which was denied. They said that it was not very late, and that there was nothing wrong with the curtain, so the cost of the return postage is the customer's problem. Apparently, Amazon feels that it is OK to expect a customer to return an item ordered from China at their own expense. If I send this shower curtain back to China, paying the minimum postage of $14, I will receive back $5.95. So much for the Amazon RETURN guarantee!

My choices are few and not good: I can go through the return process with the Chinese seller and perhaps eventually receive, at best, a quarter of the value I spent; I can keep the item and try to sell it. My 3rd choice is to refuse ever to be a customer of AMAZON again! That is what I would advise to others.

According to Why Pay More and Amazon If you open it, you own it. Regardless of the performance. This and all hygiene products should not be purchased from Amazon. You are not protected. To answer the question Why Pay More? Because you will have buyers protection. Pay the extra with a reputable company who stands behind what they sell, not Amazon. Amazon and its third party vendors claim protection against returns of hygiene products and will not accept returns for any reason once you open the package. How do you know it works without opening the package. You don't!

Sometimes I do get great deals, but that isn't why I use Amazon Prime. It's the convenience. I work full time and drive 40 miles to and from work Monday through Friday. I have 2 kids at home, one who is still an infant. My life is busy. I don't have the time (or want to spend the free time I do have) shopping. If you have the time to shop, or to search online for the best deals, promotions and specials then don't bother with Amazon Prime. If you want fair deals and convenience, then Amazon Prime should be just as beneficial for you as it is for me.

My time is worth the slight extra I probably pay in the long run. I also take advantage of the free streaming movies, free book downloads and the one free new title I get every month. I even use the Amazon credit card which gives me triple points for Amazon purchases. I have had a situation where they did not meet the 2-day shipping guarantee. They were polite, apologized and gave me a $5 refund. Did that help me get my item on time? No. But what can you expect? They aren't magically going to make my item appear.

I would say I have ordered upwards of 400 items in the last year (remember I get all my baby supplies and some food items and household supplies and such so it really adds up) and they have missed their delivery date only twice. That's not bad. I have returned items for free on Prime and got my refund credited back with no hassle. I do have an item now that I want to return. It was an $80 item and they are trying to charge me a $20 restocking fee. Never had that happen before but I'm sure I can call Amazon customer service and get it ironed out. Well, there is my 2 cents on Amazon Prime.

When the latest preview came out there was no back button on the poll and the browser back button still would not allow one to return to a prior question. I resubmitted my complaint to Executive Customer Relations and the answer I received was: "I've confirmed with our Amazon Studios team the survey is working as intended - the lack of back buttons is intentional. I'm sorry for any misunderstanding." I was amazed that such an obvious programming error, that completely ignores user ergonomics or even basic common sense would be allowed to continue. I replied as follows: "Intentional? This is hard to believe. They WANT to prevent people who make a mistake from going back to correct it. Is that right?

Please make sure Jeff knows about this because I, for one, will not be participating in these surveys while those who are running them show complete disregard for the people who are taking these surveys and at no cost to you. Personally, I find this answer OUTRAGEOUS and would like to make VERY SURE that this is escalated. Is it even possible that the same person who wants to get purchased items to customers by drone, to make them as happy as possible, could be OK with this kind of answer? Perhaps the person in the Amazon Studios Team is at your level or is Senior to you and you are reluctant to escalate the issue on your own. Be advised, you are NOT on your own. I want this escalated. If you choose not to do so I will take any other path necessary to see that it is."

This is the answer I got: "I realize you're upset and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters and any further inquiries on this matter will not receive a response." I think it is important that my experience be spread throughout the Amazon community so that other users who have been asked to participate know how little their satisfaction means to Amazon. Perhaps they will then have second thoughts about why they even bother to offer their time, free of charge, to Amazon and will either refrain from participating in future Amazon Previews if not be quite as honest in their answers.

I discovered an ant invasion in my house on a Saturday and quickly ordered ant bait on amazon. I paid £7.99 to get the £1.99 item delivered on Monday so I can use it ASAP. After the eager waiting during the weekend, it was finally Monday and my ordeal with amazon started. I waited whole day in office and nobody came. I then called amazon twice requesting the driver to let me know if it can be delivered by 5.30pm. No calls at all. I then waited at the office building front door for 3 hours after work and nobody showed up. Then I received an email from amazon saying they tried to deliver but there was nobody. I was totally shocked and couldn’t believe that someone could just tell blunt lie like that. It is unspeakably shameless. I assume that the driver knew this was a business address and assumed it was closed, so s/he just lied and took off.

After waiting for 3 hours while I was having a fever and got such a shocking result, I called amazon customer service. The agent refunded me the delivery fee (of course they should. They DID NOT deliver AT ALL!) and offered me £5. I felt extremely insulting and requested to speak to her manager. The manager was trying to help, but he said the most he was allowed to do was to offer £10. Seriously? This is how amazon treats their long-term customers? I am happy to offer 10 times of what they offered just to put their CEO through the ordeal I’ve been through!

But the ordeal caused by amazon was not over yet. It was already 10pm after 1.5h commute to go back to London from my office. I still need ant bait. Then I headed to a large Tesco, which is not close to my home. Luckily they have ant bait (thank you Tesco!). I finally got home around 11pm and when I opened the door, my house was totally infested by ants and they were everywhere!!!! I then went on another battle to kill ants and finally placed the bait on the ant trail. That night I went to bed at 2am and inevitably I was late for work the next day.

Lessons learnt from this amazon ordeal is that amazon is not trustworthy. I will remind myself and everyone I know for the rest of my life that always try Tesco and other stores before heading to amazon. They often have better or same good deals AND are much more reliable!

This policy would be great if Amazon wasn't more concerned with it's reputation then justice. When a buyer can purchase a name brand item, claim it was a knockoff and provide not proof for that but still keep the product AND get a full refund there is something wrong. Especially when the seller has CERTIFIED PROOF that the product was made by the OEM and was not a knockoff.

In this case Sellers are Consumers because they are purchasing Amazon's services, quit often for a substantial fee of up to 25%, and Amazon cares not one whit when their decisions on A-Z claims results in small business or independent sellers going out of business or into significant debt.

Not only that but Amazon often takes products which are mildly popular, and the data for them supplied by the Sellers (which is sometimes painstakingly collected and formatted for Amazon's site [which can be absolutely nonsensical at times]) and begins selling the product themselves, for a profit margin no small seller could hope to match. They also do not follow their own formatting rules for data. They allow themselves to use HTML code within descriptions, they have item names that are longer then 100 characters and many other things which sellers are not allowed to do.

Amazon is abusive and I imagine that they break many laws, but who can afford to take them to court over it after Amazon steals all of their money for "infractions" of a policy that they made up themselves, for themselves...

Meanwhile, my married daughter had, who does have a charge account with them had a payment she made on her account reversed. It was the same amount I had that was going through on my account before I stopped it (it had already gone through her bank account). Somehow these idiots have gotten us connected when the only thing in common is the last name on our e-mails and the routing number of the bank. Everything else is different! In fact, her charge account with Amazon is set up in her husband's name, not hers! When she had checked her bank account, the charge had gone through, so when she checked her balance a couple of days later, thinking the charge had gone through, she used the current balance showing to go ahead and buy some other things.

Now, Amazon sent her a letter stating they had reversed the charge due to fraudulent activity reported (remember, the fraud report was on MY account not hers - totally different account numbers and names), so she now owes them again, but doesn't have the money due to their error. We're still fighting them to get this cleared up, with nothing but rudeness on their side and no help so far. We will never purchase anything from them again! Oh, and last month, they sent a wrong item and when we tried to print the return label, it said it needed "special processing" and to call customer service. It took forever to find the right number to call and the people we talked to were rude and we had to fight with them to get a return label sent to us by e-mail. It took 3 tries to get it sent correctly. Stay away from Amazon!

This problem appears to originate with Amazon.com's shipping policies and I have complained to the office of the President of Amazon about this problem but nothing was done about the problem. I also complained to the FBI Internet Fraud Division as this is clearly internet fraud - but they did not get back to me.

Here is the problem. Amazon.com uses a rotating method of picking a shipper to send packages within it's free shipping option. The United States Post Office, where I have my mail box will not sign for shipments from FedEx or UPS - because they are in competition with FedEx and UPS and usually return the packages. I have notified Amazon.com of this problem and posted a note on my account not to ship via FedEx or UPS signature as United States Postal Service will not accept the package. This time, the United States Postal Service used a different outcome when the package arrived via FedEx - The United States Postal Service now claims that because the package arrived at my post office box without any postage being paid - the postage dues is $7. The markers were sent free shipping, I paid $9.99 for them with free shipping included and then paid $7 in postage due.

I have been trying to resolve this ongoing issue of free shipping for months now. I have had about a 1/2 dozen shipments returned by the USPS because of Amazon.com's shipping practices. I have contacted the US Postal Service, the President of Amazon.com, UPS, FedEx and the FBI and cannot get a solution to the problem. Maybe by posting this message, the vendor of this shipment will contact Amazon.com and ask them why this shipping arrived with postage due on a free shipping sale. Otherwise beware of Amazon.com's free shipping policies. Meanwhile - I am making most of my purchases from Ebay. They offer free shipping as well, usually using carriers who can deliver to my USPS mail box.

I cannot buy from them or to a large extent use my Kindle keyboard or Kindle fire. I even had to fight to get some of the books that I purchased re-downloaded because they had disappeared! I also have lost access to my receipts so the warranties that I have from the manufacturer and also the ones I purchased from Squaretrade are now pretty much worthless. I feel so cheated especially since I know I have done NOTHING wrong. Thanks for listening. I just needed to tell someone.

Thank you for writing concerning your account. For privacy and security reasons, we can only send information to the e-mail address that is registered to your Amazon account. Please write from the e-mail address that is registered to your account and we will be happy to assist you. Thank you for your patience and we look forward to hearing from you.

Since it was a number of years ago when I first began using Amazon.com to make purchases, I tried e-mailing them from my other e-mail. I got the same response. As I e-mailed Amazon, it seems to me like Amazon would have contacted me one way or another since I was also told that because I used a different computer than I normally used, it may very well be the reason I was locked out of selling via Amazon.

To really sum up just how bad this whole thing is on Amazon's part, a lady ordered a bicycle with training wheels for her grandson. Amazon locked me out of purchasing from them. I spent hours looking online for the same bicycle at a decent price. The bicycle by then was going to arrive late. The lady cancelled her order, and all because I was being the nice guy by helping my dad move some items into storage and had to use his computer (he didn't have his password to allow me access to his Wifi). I ended up in a bad spot.

I hope Amazon's business gets driven into the ground. I wish I could sue them and be part of a class-action suit against them but my loss probably isn't considered enough even though I spent three days trying to get the lady her order. One day I will be a top seller on eBay, Yah willing, and I hope to take enough business from Amazon to make a large dent in their profits as they are corrupt. I would love to provide my order number but I'm locked out of my account... Believer in justice and hope and help for the oppressed.

How on earth could you mail someone an expensive iPhone 5s 32GB factory unlocked phone worth almost $1500 and not get paid for over THREE MONTHS!!! I was just astounded at the absolute stupidity and absurdness... Then I couldn't even get a straight answer for the suspension. Then Amazon denied they suspended my account and said it's just under review. My screen clearly showed a suspension status, and poor performance. It was just unbelievable what this company does to people.

I have canceled my Amazon accounts - merchant and seller, and canceled my prime membership. I will never go back and if you are thinking about selling on Amazon, please Don't! We spent over five hours trying to get help only to receive none. We will just stick to eBay! At least they care about small business and treating everyone fairly. JUST SAY NO TO AMAZON. I will be more than happy to provide proof. Just call... anytime.

I called customer service. No go. I placed over 10 calls and chats with customer service reps over the next two days. At no point was I ever put in touch with a person who can help me restore my account. I receive instructions that I must create a new account but no reassurances that they will do anything else to help me after I do this. A customer service rep convinces me to follow these instructions because they can't help me if I don't create a new account. The new account will, I read in the e-mail, wipe out all of my previous account information. I am very fearful to do this. But I do it.

Then, my Prime account is canceled. My subscription orders are canceled. A couple refunds were sent to me, but no one told me there would be any refunds! I am told that only Kindle eBooks can be transferred to the new account, not MP3s or Instant videos. I am told I will get a gift card for the purchase price of the hundreds of MP3s and dozens of movies I have purchased over the years. Thanks, now I have to go back and purchase my collection all over again?

A full day out and no word from anyone at Account services. I contact a rep and demand that Account Services call me .... Account Services never tells me what they are doing or when it will be done. A rep finally e-mailed me yesterday morning. Basically, she said, my old account is not ever going to be reopened. My order history (over 10 years) is not going to be transferred. My Kindle books were transferred. MP3s, Android apps, and Instant video purchases will not be transferred; I will have to repurchase. (I have not yet received credit for this). And she will take no further comments or questions from me in regard to this matter! (Thank you very much, but c'mon!) So, I get the brush off. My account remains in limbo. I am embittered and angry.

My best analogy: Someone walks into your house on a sunny afternoon and padlocks the cupboard where you keep your library, CD and DVD collections. They refuse to talk to you except by handwritten notes (many hours after you ask your questions). They will not talk with customer service agents, who are the only people who can write the e-mails that are sent to the account services people. In the meantime, you are shown a lovely new EMPTY cupboard and required to get that one; because the cupboard you had will remain locked forever.

I need to seriously reconsider whether I ever want to purchase ebooks, MP3s, videos or apps from Amazon in the future. This experience blows. I do not feel protected. I feel victimized. I was not supported through a difficult (if necessary) transition. Proactive customer support would have better explained what would happen, why, and when. They would have offered a case number and a phone number where I could talk to a person who could walk with me (hold my hand) through a process I did not believe I could trust.

When I've contacted Amazon in the last few months, I never know who I'll be speaking with - someone in Johannesburg, the Philippines or God knows where. In the rare event I actually am able to speak to someone in the United States, they are entirely clueless and can offer no explanation related to anything - be it password reset questions, shipping or items damaged in transit. When I've asked to speak to a supervisor, I get responses like "I don't have a supervisor" or "I'm not gonna put you through - they're not gonna tell you anything anyway".

It is HORRIFIC that without your knowledge or any sort of receipt sent, they can just go and debit someone's account for this fraud!! I am going to notify as many groups as I can about this, because I would like to know just how many people have been conned by Amazon.com just like this - and maybe they never even noticed. I am never going to buy another item through this company again on principle.

The next morning I went to process my electric bill and it was declined and why? Because they took the money way after I processed the order. So I call them to see why and what happens with the first representative. Of course they hang up on me. The next time I asked for the supervisor and they said it was the shipper I needed to talk to. So I wait hours for them to call me just for them to tell me this is Amazon's policy to hold your order for however long it takes to ship it. I don't know about you but when I order something I expect the money to be taken very quickly not sandbag it till whenever you feel like taking the money. I spent a good 4 to 5,000 in less than a month and planned on purchasing much much more from Amazon but due to their lack in communication and that they just take money whenever they want, I can't count on them to hold up their end of the deal.

So I write this hoping and praying that everyone that reads this doesn't take a risk with Amazon and I will cancel my account with them and never shop with them again.... I was Amazon's biggest shopper. I know I was always praising them and telling everyone I know to go shop there but all that will change to don't ever shop with Amazon again. They didn't take the money when they should and now they put me almost $700 in the hole and all they can do is make me cancel my order. Well I needed those couches but screw you, Amazon. It will be my life's goal to make sure anyone I meet and everyone I know doesn't ever use your site. Your customer service sucks.

I have been contacting Amazon for 4 months. I have had my bank on conference explaining to them that one of the refunds never made it to my account and all Amazon does is constantly send emails from their billing department stating that they already processed it. There is no way to speak to this department nor can you reply their emails. I am totally outraged and above all this no one is compensating me for my time and frustration caused by this. I think that this looks bad on their part the merchant in China sent the refund plus the shipping back to Amazon and they (Amazon) shorted me $29.70. How bad of a statement is that for Amazon to make? I just want my refund as promised.

The only downsides to Amazon right now are:

- Kindle Fire interface. I don't love coverflow - I like a more traditional app listing interface.

Overall, though, I'm a big time Amazon fan.

We tried to contact the customer via phone, through Amazon messages, and other way we could think of in order to discuss his problem. No response was ever recorded and we were concerned that it was a possible fraudulent order so we called Amazon and notified them of the issue. The customer never reached out to us for the credit and we were waiting to hear back from Amazon as to what to do. They told us that if the customer did not return all the contents and a certain amount of time passed without his responding to the case, then we did not need to return the money. So that is what we did.

Right around this time, we received an email from AMAZON that we need to participate in a Jewelry Quality Assurance Program if we wanted to continue selling. A response was needed from us within 48 hours which I did. Apparently, they used the wrong email address and never got our response. So we sent it in to the new email. Here is our emails with them:

"Good day. I am very confused as to what is happening here. Firstly, you sent this email to us under a different address which we responded to already. Nobody sent us back an email after I followed the instructions. I then called AMAZON customer service and was told there was no one to talk to in this department. Then we received another email under a different email address from AMAZON saying there is some problem. Regardless, I am concerned with 2 things: 1) Communication with the department is unavailable on your end via telephone. 2) You state that you want to take apart our jewelry and may conduct other testing which might impact our jewelry. That is unacceptable and will serve as loss to our company in the items, or quite possible even breaking of the stones. This is without reassurances on your end.

We are reputable jewelry manufacturing company selling on the internet for over 10 years. All our items come with a guarantee to the quality stated. We abide by all laws in the United States Metal Act which requires the proper stamping on each individual metal. Our diamond are accurate graded and certified appraisals are included. With this in mind, I welcome the opportunity to discuss this matter more at length with a representative from your department so I can understand exactly what is going on. Thank you for your patience regarding this matter."

On 12/16/13 to me: "We apologize for the communications issues you have experienced to participate in our jewelry quality assurance program. During verification, the lab may need to perform destructive testing on your items. This may include dremeling, removal of gemstones, fire assay, or other methods of testing. The lab will only use destructive testing methods as needed. They will strive to complete the verification process without destructive testing, but it may be necessary in some particular cases."

From me sent: Thursday, December 12, 2013 1:21 PM to jewelry-qa-program: "What if I choose not to participate in this program?"

On 12/18/13 to me - "Thank you for the response! Should you choose to not participate in the jewelry quality assurance program, you will be required to remove all fine jewelry in your catalog within 7 calendar days. If fine jewelry is found to be sold under your account after that time period, your jewelry selling privileges will be automatically revoked."

12/18/13 to jewelry-qa-pro: "Is there a contact telephone number for you guys? If I do send the items, how do I know the diamonds will not be damaged? If they are damaged, who will be responsible for paying us the value of the item? I am not as worried for the silver items as those items are not highly valued items. But the gold and diamond merchandise I am concerned. What assurances can you provide me? Again, is there a contact telephone number and person in charge so I have some follow-up information? If I decide to participate, am I able to have more time to gather the products needed? As you know, there was a miscommunication with your departments initial email to us. I am grateful that we are getting timely responses now."

12/23/13 to me: "Can you please let me know your question or concern. That way, I know the correct person to direct you to for help. During verification, the lab may need to perform destructive testing and we do not provide compensation for those items. This may include dremeling, removal of gemstones, fire assay, or other methods of testing. The lab will only use destructive testing methods as needed. They will strive to complete the verification process without destructive testing, but it may be necessary in some particular cases.

We are asking all of our sellers to provide the merchandise within 7 days after request. I see that we are currently past this date and would like to receive the ASINs requested as soon as possible.You can certainly decline to participate in the jewelry quality assurance program, but please be aware that you will no longer be allowed to sell fine jewelry on Amazon. You must review your catalog to ensure that you have no fine jewelry listings within 7 days. If fine jewelry is found to be sold under your account after that time period, your jewelry selling privileges will be automatically revoked."

THE FRAUD THAT I AM COMPLAINING ABOUT IS SIMPLE. WHEN WE FINALLY WERE READY TO SEND OUR ITEMS TO THE PROGRAM, WE SAW THE ADDRESS AS ** IN ENFIELD, CT. WE WERE SHOCKED THAT THIS WAS THE SAME ADDRESS AS MR. ** WHO BOUGHT FROM US IN AUGUST. We called Amazon for an explanation and opened up a case regarding Case **, Case ID **, Possible fraudulent activity. Case ID **.

I JUST RECEIVED NOTICE THAT AMAZON IS SUSPENDING MY SELLING ACCOUNT. I tried calling them and they took away my right to call them, only online complaints. I requested to close my account as a result and threatened Amazon with legal action. I AM LOOKING FOR A CLASS ACTION SUIT AS I KNOW THAT OTHER SELLERS ARE BEING FACED WITH THE SAME ISSUE.

I finally received an email from the 3rd party seller with the excuse that they were sorry for the inconvenience, but what I had ordered (twice, mind you!!??) was not available for sale; even though it was listed on the Amazon.com web site!? This seller also stated that they had submitted edits to Amazon to update the item that I had tried to purchase and they could not fulfill that transaction; as it was not available as listed. It made me wonder why this seller didn't make mention of this information in their first email to me; except to state that reason was "customer canceled" the order; which I did not authorize either time!?

Amazon.com attempted to tried to make it up to me by giving me a $20 account credit and a $10 credit to my method of payment for all the inconvenience that I went through! I ended up having to order what I needed from another online merchant. I placed another order through Amazon the first part of this week from the same seller and they have already went past their estimated shipping dates posted on the invoice page on Amazon!? I sent the seller an email last night requesting the shipping tracking information and to please let me know when the item was going to ship or if it was being delayed and if so why!?

At this point in time I have not heard from the seller! You might be wondering why I would place another order from the same seller that I had these previous ordering issues with; well I could not find anyone else online that sold the item I was needing!? I don't understand why Amazon does make their 3rd party sellers more accountable to them and especially to the customer!? I am hoping that there is just a delay or maybe a technical error in the messaging system on Amazon regarding the 3rd party seller!? I am sure time will tell; but as of this point in time I have not received a response from the seller; even though Amazon.com sent me an email stating that they also emailed the seller on my behalf today! I do a lot of ordering online and I have never encountered this kind of treatment as a customer! Very poor fraudulent customer service!! Beware Buyers!!

And even Amazon didn't allow me to post some comments on the product review to warn other customers. But customer might benefit from this dirty selling act because besides getting a refund from the seller, remember to report this counterfeit product-selling seller to Amazon and you will get $10. Since Amazon have not yet taken the action to protect the right and interest of their customers more than 6 months, let customers by themself warn others from being cheated by the seller(s) on Amazon. I never doubted such thing can happen on Amazon before. But now I doubt how many or percentage of the sellers on Amazon are selling counterfeit product illegally. The warning should be spread as wide as possible to protect other customers.

The claim has just been closed, and Amazon has given the buyer his money back and stated Amazon is not responsible for the buyer returning the product to me. That means the buyer is 100% protected and the seller is 0% protected. I am now out the money I received from the buyer, the shipping cost of sending the product and most importantly the product itself. This seems like it could become a very easy fraud scheme since you have no proof that the product you shipped was or was not the product you posted it under, and it appears the buyer does not need to provide any solid proof of the merchandise they received. In addition, the buyer does not have to return the product to you even after receiving a full refund. This experience has made me want to let others know of Amazon's policies, and I know I will not be supporting Amazon any longer.

"If the issuing bank of your credit or debit card initiates a charge dispute, you are not eligible for coverage under the Amazon A-to-Z Guarantee. To learn more about A-to-Z Guarantee eligibility, visit our A-to-Z Guarantee."

I immediately called in to their customer service team and spoke with Debbie ** on February 18th. Debbie was confident my A-Z claim which she helped me file would be accepted and also told me to send in UPS receipts so I could get a refund on the shipping charges back to Adorama. I also received a follow up email well stating I would get at least a promotional certificate for the $187.10 I was owed alone for the shipping. My A-Z claim was denied, and I immediately called and spoke with Grace ** on the phone on Tuesday.

It was agreed (and they can find the recorded calls) that the return policy was not posted properly for me to see. Furthermore, it was understood that in purchasing this TV, I went through your purchase flow, there was no clarity that I would be bound by another company's policy. We went to do a second A-Z claim and Grace kept pushing with more customer service folks but we still got denied. The A-Z was denied twice, and the second denial came with an incredibly hostile email. In this denial, the representative did not see the prior communications that the TV was already sent off to Adorama and clearly does not understand how to provide excellent customer service. Today, Adorama agreed to refund 80% of the TV, according to Abigail, another representative, but only $385.50 was issued to me, which is not 80%. I should not be charged a restocking fee, and claims that Adorama made that the TV was "shattered," are not true in my opinion. Secondly, I am still out of $187.10, the cost of the shipping.

On top of that, I had to go through this same process three more times (Silverstone Tek's PSU's are junk) and each were as equally easy. Since then, I had two more PSU's die. So, I was completely fed up and done with these junk PSU's (5 out of 8 have died within a 4 month window of purchase). I went into to chat, explained my problem to the Amazon.com rep and requested a refund for the items. No questions asked, no hassle, nothing. The representative submitted a full refund for my purchase made around 5 months ago, and sent me prepaid labels to mail the PSU's back.

When I first went into chat to request this refund, I have to admit that I was pretty angry and frustrated. After having spoken with the Amazon.com rep (while I still hate the product), the Amazon.com rep took what was originally a stressful and frustrating process for me and turned it into one where I am very satisfied and "walked away" happier than before. In fact, I was SO impressed by this continuous exceptional service that I sought out site just laud how great my experiences have been. Keep up the great customer service Amazon!

I was rest assured that the refund issue would be taken care of and I would have nothing to worry about. Today I received an email that stated Amazon refunded my old expired credit card to an account that is not even valid and has been closed! I contacted them within 30 min of their email being sent to me and told them his and after 4 hours of chatting and 3 emails sent, the only thing that came out of any of it was, "Sorry. Please call your bank to have them transfer the money or issue you a check." This is despite me repeating over and over that I have no idea what bank they are even referring to since any banks and credit cards I had when the orders were placed have been closed due to my divorce, so I wouldn't have the slightest idea who to call. Especially since I had around 9 banks/credit cards at that time.

I even asked where they expected a bank to "transfer money to" since I do not have accounts with anyone I used to bank with, especially since most have been sold off to creditors and are collections. And all I was told was, "Sorry, call your bank." it was as if Amazon chat reps were just bots repeating the same thing over and over. I even contacted two previous places I banked with and was told they had no info for me because my account was closed and restricted. In short, Amazon stole my money and/or gave my money away and they do not even know who to and refuse to help! I am out of $250 and a lot of time. Thanks for ruining my online shopping experience, Amazon. You have wasted my time and money. Be ashamed of yourselves.

I am constantly told to get in touch with someone else, who tells me to get in touch with someone else/another department/country yet not one of them has actually resolved the issue. Part of the problem seems to be that they are reading from a (somewhat condescending) script which is clearly insufficient to deal with problems. Moreover there seems to be no way of getting hold of someone who will deal with this and no formal complaints procedure and I still have a broken Kindle. I have always considered Amazon to be trustworthy and easy to deal with and now I think it's a company to be wary of which is a shame. There is obviously no link between customer service and customer satisfaction at the moment.

So now it WILL be past the 30 day window while I end up arguing with them over accepting the return which they rightfully should. They had a ridiculous form with an absurd amount of questions about the packaging to fill out before they'd issue the RMA. I dutifully filled it out which took a good 20 minutes and they won't even follow their own return policy! This is ridiculous! DO NOT BUY ANYTHING FROM ANTOnline.com FROM THEIR WEBSITE OR THROUGH AMAZON.COM!! !

I have made many attempts to get information and to cancel my account with this company (and also to have the $79 returned to me as I never used it). However, there is no valid email address to allow me to sever this useless and frustrating relationship. The main reason is that every time I go to Amazon's "settings" or any other info I am bounced back to my basic account with no explanation. Possibly this is happening because I an not a USA customer? In conclusion, there is no valid email address allowing me to sever this useless and frustrating relationship. This is causing me a lot of grief and frustration.

a) Buyers place orders, b) Sellers ship by registered mail, c) Merchandise reaches buyers, buyers claim product not same/wrong merchandise/damage merchandise, d) Seller asks buyers for pictures of merchandise to prove where was the incorrect side of the item received, e) Buyer does not reply. Does not co-operate with seller and instead straight away buyer files for A-Z claim under for refund, e) 101.9999% buyer always wins. And you the rest because you have devised this system. Anyway since you might have been busy counting money made from ripping off sellers, let me remind you further how your system works, f) Then your A-Z claim dept. threatens sellers to "full-refund" buyer even though the seller asks buyers to prove where the product is incorrect by emailing pictures. No response from buyers because by now they are so experienced with abusing and misusing your A-Z claim function, which has put so many sellers into jeopardy that many have gone out of business.

Jeff, have you even taken time to read feedbacks about Amazon by searching on Google? You might say its competitors posting them online. Yes, you may be right, but not all 100% is by competitors.They are sellers who are ripped of by your A-Z faulty and so one-sided function that, these sellers truly take time to write about their sad stories and take time to make up petitions. They are striving to have justice served against merchandise shipped, but never paid for.

At this time you might say you are not affiliated with the amazon.com or its day to day running. Then possibly, you know what all sellers crying out there would ask? Where is your money coming from? Can you prove your bank books to say amazon.com is not your baby? You know what? Sorry that I just got carried away and went off into your personal bank balances. What I was possibly trying to say is that, there is someone out there, a seller, who is watching out for those who put the seller out of business because of your A-Z claims that sellers never can win even if they have 100% proof they are right.

Before it's too late, it would be better you personally look into it and help those needy sellers out there that have been complaining about your system you devised (or people in your team programmed it and you approved it finally). Sellers out there are complaining and you ain't giving them your ears. You ought to make sure you will soon.

In the end, they failed to refund $5.00 in charges as they played games with the amounts to hide what they were doing. The also did not give me another gift card. Beware, people. I am sure this is happening to millions as a way to steal from people. There is nothing in their policies which show any deduction or reduction of refund should have applied. This is nothing but theft with a briefcase! I also learned in two other cases that they take used books that are in really good condition and sell them to people as NEW. I received used books from them on two occasions after paying for new. I thought the first was a mistake but it wasn't. This company is making big profits via unethical methods. BEWARE.

I contacted Amazon through email various times trying to explain that the first purchase was on a credit card, and the two following were exchanges, so I wanted my return to be credited to that card. After multiple emails and two phone conversations, it was discovered that they had returned the first purchase instead of exchange it. I said that was fine, but then why had it not been given to me in the form of credit on my card, versus a gift card. Since they had told me multiple times their policy was that any return be given in the form of the payment. Their explanation was, it was a mistake on their part. The first return should have been a credit to my account.

Okay, I figure things have been figured out. Not so much. Today I get an email letting me know that because their system is automated, they cannot fix the issue and I am stuck with a gift card to Amazon for $116. So more or less, I am stuck with an unacceptable situation because someone on their end screwed up and I did not catch it right away because I was being a repeat customer and ordering something else from their site. And to say it can't be fixed because the system is automated is a bunch of bull. I am sure it would be more difficult, but someone has the authority to override that automation and fix this. What they should have said is "Your repeat business is not important enough to us to fix this! " My advice to anyone reading this is to avoid Amazon in general. Any company so large (or with not enough ethics) to not correct an issue they admit is their creation, is not worth purchasing from.

"Hello from Amazon.com. We are writing to inform you that we have closed your Amazon.com account and cancelled all open orders. Any new accounts you open will be closed. We took these actions because our records indicate that this account is related to another account that was closed by Amazon. Due to the proprietary nature of our business, we are unable to discuss other accounts with you."

I have since contacted the customer service dept. at Amazon over 30 times and they promise to help, saying an account specialist will call me and resolve this. Within 24 hours, I get the same email again. The end result; I am forever banned from shopping at Amazon... because I forgot my password.

I think Amazon.com will try and sneakily rip you off, and sometimes if you're not careful you never notice, or think about it. Amazon.com also tried to swindle me into paying shipping charges TWICE, one of which was last night. The first time I had to request a refund to my card, and last night I had to spend 30 minutes talking to some foreigner before I actually got them to understand that I wasn't suppose to be paying shipping and handling because I had an order over $35.00 Be careful with Amazon.com!!!

Well, that apparently was not to be, because I received further messages from people with foreign names, Pakistani or Indian, that told me flat out nothing could be done, take the gift card or else. Frankly I just won't buy from this conglomerate any longer. This was such a simple issue, refund the money for a product that could not be delivered, yet no use! The worst part is that they keep it mush. My son is very busy on the field, I can understand why he did not alert me about the tech issue, but Amazon knew these books were not opened and that ebooks cannot be opened abroad if bought in the USA.

I filed the A-to-Z claim process with Amazon and followed their every direction. I even told them that VCT Electronics says you MUST have an RMA or cannot return anything. Amazon instructed me to send it anyway and within a week they would give me a full refund, including shipping. After 3 weeks, the A-to-Z claim was denied by VCT Electronics with no explanation. I didn't know they could do that and thought I was being taken care of by Amazon. But, the lies and misdirection and failing to stand behind my claim was enough. I finally went to my credit card company and they did what Amazon should have done. REFUNDED MY MONEY!!

This is not the 1st time this has happened. In fact, it is becoming almost as frequent as getting my items with no troubles. Also, whenever Amazon sends an email, they include a sentence stating if you don't respond in 3 days, your claim will be closed. How insensitive and unsupportive. It's becoming a scam and Amazon is the Enabler. DON'T waste your time on Amazon. I'd rather drive to a local store, make eye contact with someone, and be able to return it without questions asked. Any other store in this country will refund a damaged item without questions or delay.

Amazon makes it a 3-week process and you end up with nothing! I used to think Amazon was a great idea. But, when they don't stand behind the claim process and instead of reprimanding or dealing with the seller, they make the buyer jump through hoops, and there are continuous hoops, it's obvious that you aren't going to have a good day. Save yourself the headache and being scammed. It's a nightmare!

While she had the first phone she was not receiving a beep to let her know she had mail. Apparently Amazon had tried to contact her to tell her they withdrew the money from her account as the item arrived damaged, even though the buyer claimed the package was not damaged. The woman said the screen was cracked, which can be replaced.

The problem lies in that because she did not respond in a timely manner, we are talking about a week, the customer got refunded her money and is allowed to keep the iPad. My daughter has written the woman and she had given multiple excuses why she has not sent it back yet and keeps saying she will. Does anyone else believe this woman has a perfectly working and undamaged iPad and her money back!

Amazon will not do a thing to help us get the merchandise back. My daughter and I have been on the phone with them several times with no luck! She filed a complaint with the BBB, Attorney General, CEO of Amazon as well as posted a blog about them on Facebook for all to share. After doing research on this subject it appears this is an ongoing problem yet Amazon does nothing to correct it.

Shame on her for no insurance but she also sent it Postal and try getting money from an organization that is millions in debt. Since my calls to them yesterday I see they have sent me an Email claiming to want to resolve the situation but I highly doubt it. I will respond, but no one should have to waste hours of their time on the phone.

The frustration is terrible and I swear to God if I get one more support group that is based in India I am going to lose it. I couldn't understand a damn thing that was being said to me, at least get people who can speak English! I have dealt with many Indians who do fairly well but the three people I have spoken to, well I couldn't understand a word! Thumbs down to Amazon and frankly I am mad that I even had to rate them with one star! They have lost my family as customers even though it won't make a financial difference to them. Bad company, bad policies, never again!

On December 17th I placed an order **. This order included a Kindle Fire HDX and an otterbox. I received a confirmation email showing a delivery date for the otterbox on Dec 19 and the Kindle to follow on Dec 24th. I received the otterbox on Dec 20th. On Dec 19, I received an email showing the Kindle had shipped with a delivery date of Dec 21st, thanks to my new enrollment in Prime! The "track your package" link, inside the email, linked me to a web page showing the package was delivered on September 5, 2013. (not sure if you receive attachments the one labeled Amazon1 shows this in a snip from my account) I was not sure what to make of that so I copied the shipper number down and used FedEx's website to track the package rather than the link in the Amazon email. No information was available regarding the shipping number at their website.

I contacted customer support online on December 25th to report my Kindle Fire was never delivered. The rep apologized and said she would ship a new one that would get to me on December 27th but that was as much as she could do. I told her that under the circumstances I felt I deserved something for the inconvenience, she agreed and credited my account for $35 (Not sure why I had to ask for a credit; one should have been offered with the apology).

On Sunday, December 29th, I opened my front door for guests and found another package had been delivered at some unknown time. I assumed it was the original order so I contacted customer support to ask about returning it to Amazon. Jonas told me that he was sorry for the problems I had and that I could keep it as an apology for the inconvenience with this order. I was shocked and really excited about that. I told him it was great and thanked him. He sent me an email to confirm what was said. I was ecstatic, told all my friends and family on Facebook what an awesome company Amazon was to do this. My husband could now retire his old Kindle and use this new one! I cannot tell you how excited that made me feel about Amazon. It was short lived however.

When I tried to register it, I was told to contact customer service. Hazel was the rep I asked to assist me in getting the Kindle registered. After getting some background and stepping aside for a moment to read the notes on my account, Hazel told me that Jonas had made a mistake, I could not have the Kindle after all. He was being counseled for his mistake (how could someone who made a customer so happy be so wrong?) Hazel did not ask me to send the Kindle back though, she asked me to DESTROY IT! I was more confused than ever. Why, if you just wanted me to destroy it, would you not allow my husband (who has had a Kindle reader for years) use it on my account? The entire transcripts of what was said are available to you I'm sure.

24 hours later, I am still reeling from that fact that Amazon would rather I destroy (in an eco-friendly way as the supervisor put it) this device that has the potential to make Amazon twice the money than it did before by allowing us both to have this Kindle. I think Jonas was a genius for proposing such a thing! After all if you wanted me to destroy it, it was of no value to Amazon. Hazel's supervisor Karl suggested that Jonas didn't mean the device would be active but that I could just not return it. When I questioned why Jonas would give me something as an apology that was useless, Karl had no answer. Policy, policy, policy was all I heard. No one was so brave as to step outside the box like Jonas.

On Monday the 30th I responded to the invite in Jonas' email asking if I was happy with his service. It connected me to a questionnaire. I answered everything 'very poor' except for Jonas' fine service. The page apologized and asked if I would like to receive a call. I said yes, then filled in my contact info. When the phone rang it was Cee Cee who wanted to know how she could help. I explained to her the problem. She said she needed a supervisor to help. Sherry was of no use to me and again said, destroy it. I told her I was appalled by the service and was returning the registered Kindle also. She happily sent me an email inviting me to print the label for it myself and if I did not have a printer, instructing me to visit the library.

I then chatted with Paul. I asked Paul if he could send me a label as I did not have access to a printer. He said, you can use the library. I explained that I am disabled and that was not possible for me. I asked that UPS pick up the package and that they take the otterbox too. Paul informed me that Amazon does not have boxes for the returns. (Yes he really said that!) I explained again what I was saying, he finally 'got it' and generated a separate shipper and pick up for the otterbox. He also wanted to know if I was going to be returning the replacement or the registered one. I had already had that conversation with Sherry.

Just more waste of time and money for Amazon. Not only will you not see the revenue from the sale of my Kindle or future books, or movies or stuff I will purchase, but you are choosing to spend extra for me to return it when I could just destroy this one too! Wow, my head is spinning! I admit I was angry and not very nice at times but really? This is good customer service? I think any person in my same situation would be as angry. Again, I'm not sure what would make me happy about Amazon right now. I only want to know how the CEO, who cares about customer service, felt about mine.

How is it my fault that you waited until the last minute to get your own kid a Christmas present and you didn't even read the description or look at the included pictures? I decided to let her be mad and I didn't send her an e-mail regarding me being a scammer and ruining Christmas. I thought I was in the clear but I was wrong. 5 days later she files an A to Z claim. Within a matter of hours after responding quickly to the A to Z request they decided that she deserved her money back. I was beyond confused and angry at this point. She received the item she had purchased, why does she have the right to go behind my back and get a full refund?

At the end of the day Amazon keeps their hefty commission and I have to refund the complete purchase price. It wasn't even an option for me. They just took it right out of my account. And this is the best part. You're not going to believe this crap. Even though she has received a completed refund SHE DOESN'T HAVE TO RETURN THE ITEM. Seriously? How is that? So what since she bought something without reading the description or looking at the pictures her reward is a free iPod? That's just unreal. I really doubt that Amazon has the same guidelines for the products they sell. I don't know what world Amazon is living on but it isn't the same one I'm on. You don't refund money until you receive the product back.

I feel like I was scammed by Amazon but they couldn't care less. It truly is the 8th wonder of the world how a company such as Amazon is even still in business let alone striving. I guess scamming people is a great way to make money.

"I'm sorry to hear the replacement order had some problems as your first order. This usually doesn't happen. Since it's likely another replacement would arrive defective, I won't trouble you with another replacement. Please return the item for a full refund. We'll pay your return shipping costs."

OK so you have to ask yourself are they knowingly selling used and sub par items as new, realizing that I will just get another defective item? I am sick of this. I am better off buying from sellers straight on Amazon. BUT I am entitled to get Quality Merchandise from Amazon if it's new. Otherwise quit selling and become an EBAY.

I'm so done with Amazon. Their customer service said they couldn't do anything. I have to go buy more Christmas presents and try to find things that are mostly sold out. Their website is a lie. Their customer service in India doesn't care. The $80 for prime is a huge waste of $$.

Then started my hell: I had received e-mails from many different Amazon's attendants, and all of them are suggesting different things. The first asked me for wait for my shipping until today, that it would be delivered in Czech Republic. Come on! I live in Brazil! Are Amazon crazy? Then other suggested me a replacement of my order because it was lost in transit. Okay I agreed, but I pointed out that I had paid an extra fee for my package be delivered BEFORE Christmas, and so I expected. The last e-mail was worst of all! Not enough all the inconvenience I've suffered, you've just called off my order without a replacement and say that you feel sorry for that. Even worst, you've tried to induce me to acquire the same item for $54.95, but in my first order it cost $39.99. I have the prints, I have the e-mails and I don't trust in Amazon anymore.

Original Review: Dec. 18, 2013

After applying for the Amazon store card, I received a letter in the mail that stated I could buy some type of insurance for only $1.66 on every $100.00 I spent at Amazon. In the event of things like unemployment, disability, etc., they would cover the payment for me. It stated that I was automatically enrolled and I would have to sign the letter to cancel my account with them. Anyhow, it is so complicated and pages of disclaimers, that I just called the toll-free number and asked them to have my name be opted out since I didn't ask to purchase their security insurance program.

I believe it could just be another scam to milk money out of innocent consumers, since most do not take the time to figure of their complex letters/contracts. Beware of this company offering you a too good to be true offer for only $1 to $2 dollars a month...how many millions did they offer this too to make their extra scam money.

I called TeleCheck. We went thru my routing and checking account numbers, my driver's license and my social security. They had nothing in their system concerning me. I replied all this to Amazon customer service and asked again that they process the order thru my checking account. I have asked twice. The money has been there all along. Most likely, I will have to re-select my items and use a totally different payment option but it won't be anything on my end. :(

I thought of placing this review as this is not the first time I had been exceptionally assisted by Amazon's Customer Service. On several occasions, I purchased apparel online and completely messed up the sizes. Amazon refunded everything, no questions asked. Speaking of customer service, I can see that other people had unfortunate experiences. But I would like to share my positive experience with Amazon just to have a balanced perspective about this company. Thanks to Erlene ** of Amazon's Customer Service.

I had explained to the seller about my mistake and said I needed a refund to my credit card as I had just purchased an additional copy, one for "WIN MAC", from the MacKiev Website (the software originator). It cost about 80.00 plus tax and shipping from Amazon, so I felt I was due back the entire amount as the wrong software was sent by the third party seller. That is, what I wanted was advertised on Amazon, but what I got was not the same. "Makeyouup" and I have been emailing back and forth. The seller refuses to tell me just how much in total I will be refunded. The seller has still not responded to any of my questions, just that there is a policy and that he/she is following it.

I questioned the fact that this looks like fraud, but could just be an error on their part. I asked to be told if a different product will be accepted as a return as I did not get what was advertised or set in the return plan. Also, I want to know exactly how much (the dollar amount) will be in my refund. I added that I plan to advertise this issue on consumer websites and go to a small claims consumer court if necessary. I am accused of being rude, but under the circumstances, I have a right to be furious.

What I received was an over-sized outer box with a loosely pack CPU and heatsink. The heatsink had hit on the CPU and bent three pins. Straightened out the pins and seated the CPU. It worked long enough to setup the bios and burn an iso image to the hard drive. It took some to troubleshoot the problem and get all of the components. As a result, the time guideline for making a valid claim had expired. The seller then changed their whole attitude and insisted that I overheated the CPU. Amazon denied my claim, the seller pretty much laughed in my face.

After not receiving an RGA, I filed a complaint on Nov. 27, 2013. They are claiming that Nov. 27 was the first date I requested a return and have denied the return. I have sent them their original confirmation e-mail and they refuse to acknowledge it. Now they are also claiming that the seller, Video & Audio Center, has a 10-Day return policy that was stated, no it was not stated!!! We want to return this defective camera and receive our credit. We were deceived and sold defective product.

I am submitting a letter of comment regarding my personal experience with Amazon.com, Inc. (hereafter Amazon) Kindle ebook return policies and my being flagged as a serial returner (high return rate of ebooks) upon which Amazon acted.

The publicly disclosed refund policy provides NO further guidance such as maximum number of acceptable returns per time period, limiting the reasons for a return, or restricting a customer's viewing an entire ebook after purchase. The internet refund process provided the option of other that a customer can mark as the reason for a refund. While the process appears automated, none of my individual ebook return requests were questioned/denied as improper in and of themselves.

At present, I have 206 books in my Kindle ebook library; I made my first purchases in Spring 2012, mostly sci-fi romance and erotica categories. I have copiously utilized both sample previews and customer reviews; however, more often than not, preview of an ebooks opening pages is inadequate and customer reviews are hit or miss. My Kindle Fire and my Kindle library represent a significant investment of my entertainment budget. I approximated my Kindle ebook return rate to be 60% of purchases for 2013 and 40% of purchases for 2012. I do not dispute the high return rate.

Prior to purchasing a Kindle and transitioning to ebooks, I thoroughly previewed paper books from front to middle to end prior to purchase in the actual store regardless of the price or condition of the new or used books. For new books, I purchased one or two books every few months overwhelmingly from my trusted authors list and very rarely purchased a book from [to me] a new author. Furthermore, in this day of digital media, people can preview in its entirety many games or movies by renting the items first and songs by listening to the radio first.

Amazon's return policy, as I understood it before this incident, was a big inducement to purchase a Kindle and Kindle ebooks, even over a coworker's personal recommendation of a Nook.

The incident is as follows: The week of November 17, 2013, I discovered my internet return option was disabled. After briefly researching, it appeared that I un-wittedly exceeded Amazons internal return threshold. Following up on my inquiry, customer service representatives' ultimate answer was the restriction is not temporary but the matter may be revisited in the future, no further guidance as to return policy except a generic be careful of what you purchase, and no information regarding the un-descriptive public policy or why potential violators were not forewarned. No assurance as to future access to my Kindle library was provided.

In sum, having outlined the above information, based on the basic public return policy without further guidance or forewarning; this customer believed that customer satisfaction was integral to the Kindle ebook purchasing process and a legitimate reason for returning a Kindle ebook. Consequently, after a thorough preview after purchase (given the nature of an ebook), I kept ebooks that I was satisfied with (some ebooks were returned for other reasons), and I returned ebooks that I was dissatisfied with. My buying habit was never with the intent to cheat Amazon or authors or to exceed any public or internal return policy.

Other vendors have, while also monitoring customers return rates, publicly disclosed and better described their serial returners refund policies. Examples include Best Buy, Wal-Mart, and even Google Play books provide that [r]efunds will not be granted in situations of purchase abuse. Today, creditors and even pay-as-you-go cellular phones forewarn customers before they exceed a limit.

As it now stands without further guidance on its refund policy, to purchase ebooks with Amazon, under the fear that the next return request could result in account closure and loss of my Kindle library, is equal to purchasing ebooks from another vendor with a transparent no-returns policy. I shall return to my prior paper book buying habit of buying only from my trusted authors list and severely reduce my willingness to purchase from new authors.

Now better informed on the matter, I certainly do not seek leave to return to a buying habit that may violate vendors return policies [even internal ones] or may be detrimental to authors. I now know that Amazons return policy does not provide for customer satisfaction. While some who may read my comments will conclude good riddance to a bad customer, I will note that, even accounting for my prior high return rate, less than ten (10) of my kept Kindle books were from my old trusted authors list [due to their new book release rate]. The overwhelming majority were by new authors, several of whom I have added to my new trusted authors list and have made/will continue to make several purchases therefrom.

After this incident, I join other customers and authors who encourage Amazon to either substantively change or, at least, better publicly describe and disclose their serial returners policy. At the very least, I believe that forewarning potential violators of an internal return threshold is a more positive, productive process than as now stands. If I had been forewarned, I would have immediately thereafter complied with Amazon's internal return policy without my trust as a customer in Amazon as a customer-centric vendor being destroyed in the process. Thank you.

After providing proof to the representatives that they were honoring these deals for many other customers, they simply told me that they would not honor mine. I've been an Amazon customer for many years now and have been a prime member since it has become available. Being lied to and treated like this has made me not want to shop there anymore. Also, I'm currently waiting for a package to arrive that I placed an order for before this incident and it has been over a week... This is on the $80 Prime membership.

I realize now, of course, it was a mistake to assume that buyers read the listings before clicking to buy. They don't (at least not in my experience). What happened was someone bought a book from outside the EU. I got the email notification and immediately emailed the buyer and told them, nicely, that I was sorry, but as the listing clearly states, the item is only for sale to buyers in the EU and I have to cancel their order, with apologies.

The first time it happened, I figured it was an anomaly, so I left my other books up for sale, but I did go in there and improve and capitalize the text saying the items were only for people in the EU. Another order came in. Same problem. Same solution. Now I was concerned, but I figured I'd improve the text even more and try one more time. Another order came in. Same problem. Different solution. After the third time, I decided that people the situation was unsalvageable, that people will continue to order and I will have to continue to cancel.

So I cancelled all my items for sale, to never try that again (and just sell the books when I'm back in the US). Then, a few days later, I got an email from Amazon saying they were suspending my Seller Account for life, with no opportunity to appeal. I tried to appeal anyway (a few times), explaining in more and more detail how and why this was a mistake and if they would only escalate to a manager or high enough level where the person could gather the facts, analyze, and see that it indeed was an honest mistake, I discovered it and fixed it myself. I learned my lesson and would never do it again. They refused to escalate and just gave that brick wall response, citing the initial suspension and it's stipulation that it was for life and unappealable.

Thanks for listening and please try to use other merchants besides Amazon if you can. Based on my experience, Amazon doesn't care about you (at least not at the Seller Account Customer Service Representative level). If you make a mistake, this is how they will treat you. It's how they treated me. Take your business elsewhere to the extent you can.

I paid for this shipping $12.35 plus my item price was $440 and the end, my final payment it was for $377. You can figure it out!!! Now they gave a set day to get pay by Nov 1.... At this point after to speak with a supervisor that they don't know much by the way!!! Because they play to fool themselves and try to fool you... that now I have to wait 21 days!!!??? When since you opened a seller account, they explained you that they will hold your money for 14 days plus remember the 3 to 5 business day to be clear in your bank!!! Now they decided to hold my money for Nov 8!!!!

The next day, I looked to see if there was a status of the other 4 boxes just because a week or so had elapsed since I received the email and tracking info for the 2 boxes. To my amazement, I found that the remaining 4 boxes delivered to the same spot where the 2 boxes were still in place, on the very next day. I first contacted UPS through their website to inform them that the boxes were not delivered although they show in the system that they were. They said the shipper had to file any claims, which I know to be true.

So I went to the Amazon website help menu and my exact situation was listed, marked as delivered but not there. The preset response for my situation was to contact UPS. Already did that. So now I call Amazon and get them on the phone. They immediately processed a replacement order and said that it wasn't in their warehouse so they didn't know when it would arrive. Not a problem, right? Option B was that they would refund my money for the 4 packages and I could re-order and the shipment would come from the 3rd party supplier.

Here's my problem with that and a different light on whether I ever want to do business with Amazon again. The price of the items was $4 per package higher. Amazon could not get my items for the price I paid so they wanted to refund my money so that I could order the items at a higher price. During the conversation I realized that this whole shipment may have been fraudulent, with some help from UPS. Neither UPS nor Amazon seemed overly concerned that the packages were lost. There was never any trace put out for the missing packages, as in let us speak with the driver that was supposed to deliver to see if perhaps he left them at the wrong residence.

I have never had a seller so anxious to replace an order even though he faked checking the warehouse to see if they had 4 more in stock before he came to tell me he didn't know when I would receive the replacement. He kept reminding me that I had the option for a refund and could get the item from the third party. I could have gotten the item from a local home building supply company if I wanted to pay the higher price. I have side by side tracking information and what it shows is that the two lots of my order, the one that was in stock and the portion that wasn't, did ship within 24 hours of each other, although my shipping email from the first portion reminded me that they didn't have the second portion in stock yet.