Amazon.com Reviews

Don't trust these people so blindly, all are for their benefit only not for helping the customer on whom they are depending on. I would have agreed if that was immediately after my order, but they two days they cancelled my order. They not worried about the customer at all. The best option they suggested me to check for another phone as if they are giving me a black Friday deal. I would request all of you to just don't believe Amazon.com blindly. They need customers just to make business but when it comes to helping or assisting customers they don't really care about customer. Now I am left without phone and I have to start my search, already I wasted 7 days to find on Amazon.

Night ended in frustration and had to delay my trip to the beach by a day! This is what I paid $99 a year for. This is the third order I have ordered prime items and have received past the two days! Could not refund my charge for overnighting the lotion but would give me a credit where I have to spend more money to use my credit. BAD, BAD CUSTOMER SERVICE!!!

When shipping mishaps have occurred in the past, and there have only been a modest few, a call to customer service would get items next day aired to me at no additional charge. No such luck with these last few problems. The only recourse offered was to cancel the order. I kinda needed the stuff or I would not have ordered it and I kinda needed on time in most cases. That's now 4 items of the last 6 items ordered that have had issues. No expectation of perfection, but the percentage on errors, for me personally appears to be on the rise and the "make it right" customer service that I have grown to expect is on the decline.

Over the past year, especially in 2016, I have noticed both their service in general, and their customer service in particular, has gotten substantially worse. They do everything possible to minimize shipping costs, including shipping even expensive items USPS parcel post, from half way across the country, with a guaranteed delivery date that generally won't be met as a result. USPS, for their part, has on a number of occasions marked these packages as "delivered", 1-3 days before delivery actually takes place, presumably so they can claim to have delivered on time. On three occasions this year, USPS has lost one of my packages. The most recent occurrence, I was advised by Amazon customer service to "wait a few days and see if it shows up". I used to pay less for 2-day shipping, and they provided 2-day shipping. Now I have late and lost packages, and their response is to ask me to wait longer, and hope it works itself out.

They also no longer will do an adjustment on items that drop in price after ordering, even if that price change occurs immediately. I ordered a Blu-ray that dropped in price by 38% the day after I had ordered it, before it had even been delivered (the 2-day shipping also took 4 days). I was flatly denied a price adjustment by Amazon's customer service. I wound up refusing delivery, and buying it somewhere else. This most recent Prime day, I received an email the day before stating that they were offering $30 off of a $150 purchase with the Amazon Visa card, until 11:59 PM PT on Prime day. The promotion was terminated 12 hours prior to that deadline, and customer service was borderline rude in denying me the credit when I contacted them.

It occurred to me at this point that the value of the service I was receiving from Amazon just wasn't worth the aggravation of dealing with their outsourced CSRs, or paying the increasingly inflated Prime fees, especially considering they were consistently unable to meet the basic standard for which the service was created in the first place. Prime eligible items are typically more expensive. On top of the $100 you're already paying. Anything smaller has a premium applied to it in order to justify the shipping cost. If you're shopping for non-Prime items, you have to sift through items that are shipped from China and take a month to arrive, with no way to filter them out short of choosing Prime only. If you have a problem, customer service apparently won't help you if they can avoid doing so - if their English is good enough to understand your problem in the first place. What's Amazon's competitive advantage?

I used to think it was good customer service, but that's no longer the case. Fast, efficient service also seems to be becoming a thing of the past - I can get free shipping from the competition without having to choose between "spend $50 and wait 3 weeks for it to ship" or "pay $100 for parcel post". They've never had the lowest prices, and in a lot of cases their Prime items have gotten more expensive relative to the competition. I've cancelled all of my open orders, all of my subscribe and save items, as well as my Amazon Visa card and my Prime membership. This is no longer the company I once enjoyed doing business with.

I have been frustrated by this for a while now but when, today, I received an order from TARGET that I had only ordered yesterday I had to vent about Amazon's bad business practices! And I had free shipping from Target as well! I am now avoiding Amazon if I can find what I am looking for elsewhere unless I do not need the ordered items for a month! Ridiculous! BTW Amazon does NOT always have the lowest prices. I have found that Target, eBay and Walmart have better deals quite often.

When I got back from the application, I'd been booted out of the checkout and was told the deal was no longer available! What a joke. I contacted customer service 3 times and each time was met with stupidity. "Oh well there's a 500GB console for $287 that's a similar deal...sort of. Well this was a lightning deal, so we can't guarantee you get it". Actually Amazon, this wasn't a lightning deal. And the only reason I let you probe my credit and take my information is for this deal, which you refused to give me.

I am tired of Amazon only caring about money and itself. You are supposed to care about your customers, and taking something out of a shopping cart is not okay. If you worked at a normal store you wouldn't go up to someone standing in a checkout line and take a tv out of their cart and give it to someone else, so why can you do that online?

I emailed Amazon and they quickly got back to me and had a processed answer saying that sometimes things are out of stock. I wrote back to them saying that not only did it not say that it was out of stock, but it was a lightning deal that tracks how many orders it has remaining, and furthermore it is advertising the same product for almost a hundred dollars more and promising shipping between 2 and 7 days. I emailed them again stating this and they wrote back.

"I completely understand your concern that you need this product at the earliest. Furthermore to rectify the situation. I've checked the details for Hisense 43H7C2 43-Inch 4K Ultra HD Smart LED TV (2016 Model) and found that this item is In stock but may require an extra 1-2 days to process your order. Although the shipping method is faster, it'll take time to get the item. As soon as we receive more stock, we'll ship your order and send you an e-mail." Notice that in the third line they said that the item is in stock and then in the fourth line that "as soon as we receive more stock we'll ship your order."

I guess it costs more money to have a person respond to you than to have a computer generate a blanket nonsensical statement. So only after I inquire about why it would take so long do they say they are out of stock (or not depending on the line you are reading) on a product they displayed as a "lightning deal." I then called customer service and the option the first representative told me was to cancel the order, trying to buy it from a third party, and then Amazon will help you. I told her that the whole point of Amazon was to not go through that hassle, and being a Prime member giving business on an advertised blowout sale it was hurting my faith in the company. She said that she could offer my package to be shipping 1 day shipping instead of 2 day shipping.

I thought this was reasonable, but then she said that would mean that instead of getting the package at the earliest August 18th, I would get the package at the earliest August 17th. I told her of the absurdity of that option of offering 4 weeks and 6 days rather than 5 weeks for shipment and asked for a supervisor. Her supervisor told me the same exact thing.

To summarize, I buy a lightning deal item on Prime Day, they don't have it in stock and do not make that known until the confirmation email, then tell me what they can do for me is cancel my purchase and have me start again (for an extra hundred dollars this time) or have my shipping "expedited" from 5 weeks to 4 weeks and 6 days at the earliest. Make sure if you are going to participate on Prime Day that you are not getting scammed like I did.

Updated on 7/13/2016: I got a third email the next morning responding to an email request I never put in about a refund. I email stated that a refund was not appropriate at this time. I never requested a refund for the product; that was the position they took yesterday that I rejected and they went and started the paperwork anyway. In another twist, the representative gave the wrong order number to the billing department and so after calling Amazon again they said that the billing department's email was in reference to not refunding me $2.58 for a discrepancy from a DVD I purchase eight years ago. I spent another hour on the phone with them reiterating my problems with them about yesterday, the terrible job their robots are doing in writing emails, and how the representative yesterday both disregarded my refusal to cancel an order and sent the wrong information anyway.

At the end of this hour long conversation, two new representatives from today told me that I could wait 5-7 weeks for my shipment or cancel the order. I suggested that, because they have the same product on their shelves that they are advertising 2-5 day shipment, to pay the third party for that television and then to ship it to me in the initially advertised fashion (not 5-7 weeks). They refused. So I wasted another hour talking to Amazon after wasting an hour the previous day for their shady business practices, their reliance on robots to generate communication, their representative's ineptitude.

I know other people who have had this issue with Prime renewals. Companies should always notify customers BY DEFAULT for yearly renewal charges and provide an option to turn off notifications for those who don't want them. I've not been really happy with the Prime service anyway. I don't think $99 a year is worth getting a package a couple of days sooner as I don't care much for any of the other so called "benefits" that it offers. And this whole fiasco has made me determined to never subscribe again. So buyer beware. If you ever subscribe to Amazon Prime, even if it's free at the time, you'd better either remove all your payment methods from your account or remember the date, because you'll be charged and you won't be notified about it!

After having tried to enter another credit card for their system, I got the same message that I needed to update my credit card information. I also received two emails on the same subject. I tried to explain to "Edmond" that my card was valid and that somehow their system had glitched. He just kept repeating the same message - "Contact your bank to verify that your card is valid."

After twenty minutes of getting nowhere with Edmond, I asked for a supervisor. While I was waiting, I did call my bank and not only verified that the credit card was still valid but that Amazon had tried to process a $0 transaction and rejected the card. The bank representative verified that the problem was on Amazon's end. When I presented this information to Edmond, he then said I should try to enter the card information again (after I had tried three previous times before I called customer service). After entering the credit card information for the fourth time for the day, I got the same error message that the credit card was not accepted. I explained this to Edmond and he just kept repeating that the problem was on my end.

After nearly an hour of being on hold to try to speak to a supervisor, Edmond stated that an hour was almost up and that the call 'might' be dropped. I gave him my cell phone number in case and as we approached an hour, he came back on the line and all of a sudden indicated that he could not hear me on the line (even though he had not had any problem up until then). He then stated that since he could not hear me he was hanging up and did.

I believe that he lied in order to get rid of the call since the Amazon system can see that he had been on the call nearly an hour. I assume that he would have gotten in trouble if the call had exceeded an hour so he lied about not hearing me and hung up. I can't believe how bad the phone customer service level is from Amazon. The sad thing, is that because Amazon locked my account, I cannot service my customer who just placed a buy order for an item. Amazon is so big - how do we bring them to their knees so that they service their customer base?

Bought this for $399. Less than 14 days later, the price was dropped to $349. I reached out to Amazon and they said if I wanted to get it at the new price, they would send me shipping labels but I would have to package it back up and send it back, wait for refund and then re-order! I said that defies common sense! It would save both of us time and money if you just applied a credit to my account for the difference instead of requiring all that red tape. Amazon denied my request.

Additionally, when I asked for the head of Customer Service contact information, the Amazon rep told me, and I quote, to "google" it! I emailed the VP of Customer Service, but my complaint was forwarded to another person, who apparently has no title and no reply email address who said they were sorry, they weren't going to do anything, and that they "won't be able to comment further on this matter". It is not worth my time or energy to get the $50, but on big ticket items, I'm definitely going to buy from stores that will do credits or adjustments within 14 days of purchase without these ridiculous policies which are more costly to both parties.

Amazon's 'product reviews' are a total scam. The system they use for submitting reviews allows for reviews without checking the source. That allows third parties to submit multiple 'favorable' reviews even when they have not purchased the item from Amazon. From what I can tell Amazon makes no effort at all to validate or police the reviews. The reason? Well of course Amazon makes a profit on anything sold through their system. What could possibly go wrong with such a system? Again, to me that is VERY dishonest!

But, I think my biggest gripe is that Amazon provides no way for customers to complain or criticize their dishonest practices. None, nada, zippo. You can search all day for contact information - even a brick and mortar address, and you will remain in a total information vacuum. Amazon has ZERO interest in hearing from their customers unless they are sending money. That is as in ZERO INTEREST! Unfortunately Amazon is not the only online business to operate this way, as it seems to be a common practice, and the bigger they are, the worse they abuse customers.

The ONLY thing the big online retailers worry about is how much money they can extract and how often they can do so from their customers. It is a pity business ethics are disappearing in our digital age. But the upside is that these bozos are also providing an opening for a truly customer-oriented operation to come in to eat their lunches. That, and the potential for truly record setting class action lawsuits.

The agent put me on hold and said that she would call the USPS about the delivery. She came back online and said that she had spoken with the USPS and had been told it would be delivered by 3:00 p.m. She told me that she would call me back at 4:00 p.m. to confirm the delivery. At 4:20 p.m., I had no TV and no call from Amazon. So, I called Amazon. All the agent could tell me was that, in checking his tracking information, he could see the TV was "in transit." I told him that I KNEW that much as I could see it when I looked myself. He told me at that point that the TV would "probably come tomorrow or the next day."

I told him that I had reserved a man to come out to mount my TV based upon Amazon's "guarantee" and all he could say was, "I'm sorry. I know you are frustrated." At that point I told him to cancel the order and I would go to Best Buy and get the TV there for the same price. He told me that he canceled the order. I also told him to cancel my Prime Membership as well. I am done with Amazon and their delivery "guarantee" days which, obviously, mean nothing at all.

There was simply no attempt at a delivery. I called the logistics number again and said that the driver lied, that there was no attempt to bring anything to this address. They never bothered to even try and deliver anything here. He said he would contact the driver and assured me that it would be routed back out. I called around 6 PM and I was assured that the driver had until 10:00 PM, to make the delivery, and that it was on the delivery vehicle, out for delivery. At 8:50 PM I called again and this time the story was completely different. Now they told me that the driver couldn't find the house on the second attempt. I again checked the video and not only was there no second attempt, there was no vehicle matching the description of any delivery vehicle anywhere all day. I canceled the order and then again Amazon in their reason for the canceled order changed the story, claiming that it was undeliverable. That was another lie!

I then wrote to customer service, now furious and I get a polite letter focused on the refund addressed to me as "Junie" whoever that is. Not only was there never any attempt to deliver a package on a Sunday, Amazon lied about it several times. I've been a customer since '99 and I'm upset enough about the lies that I'm not going back if I can help it. I wasted a whole day over something that was never in route. It's one thing to miss a delivery, it's another thing to repeatedly lie to me about it, and sandbag my ability to complain about what really happened.

On to the next order... I was first told it hadn't been shipped because of a delay in the fulfillment center, still no update. Then I was told that the fulfillment center closest to me did not have the items in stock. Still no update. Then I checked, the item was shipped 2 days after the order from a fulfillment center a city over (which is my local fulfillment center). So I was lied to twice by a diff. customer service rep. It gets worse. I had an order that I placed and the items never arrived (around $50 total in products). The customer service rep told me the item was discontinued (guys these were Pampers diapers - so I think it's safe to say that's a load of crap). Not only that but I went and rechecked the item and it was still for sale with no indication of it being "discontinued".

I feel that customer service has DECLINED horribly the past year and that I am just being told whatever is easiest to move me along from complaining. Which is not good practice. The fact that I pay for a service and am not receiving what is being advertised is not fair, I would not accept this from anyone... Now, on a positive note (the only reason I left my review at 2 stars) is because I always got refunds on orders or replacements. Now, these reviews that people are complaining about customer service and not being refunded are probably ordering from 3rd party, overseas, companies. I tend to always stick with Prime fulfillment or a location based in the US...

Also, there are a lot of companies that sell cheaper than the Amazon Prime price... Amazon also says delivery estimate being 7-10 business days - don't let that fool you, I've ordered plenty of things not at the Prime price and it was cheaper and got to me 2-3 day... I think 4/5 times I ordered it got to me in 2 days and again guys this was not Prime shipping, it was another seller listing on Amazon. So, yay! I'm no longer a Prime member, that $100 will not get you what you think it will. I continually find things cheaper elsewhere. Oh yeah, let's not forget about the reviews!!! You can never tell what is real and what isn't. Amazon needs to check these posts before they are submitted. They need to be monitored to prevent fraud. Good luck if you have Prime, but with my experience over the past year Amazon has greatly declined not only in value but customer service as well.

I called Amazon Customer Service to see what was going on. After I explained my concerns, she pulled my order up and told me "oh, you ordered that from the warehouse and after you ordered, it became unavailable". My anger was mounting as she explained that they don't send out notifications if the product ends up being unavailable. The customer doesn't find out until the day it is supposed to show up... and it doesn't. I am extremely disappointed in Amazon and its customer service practices. She canceled my order and here I am... 13 days after I ordered, with no gift.

Apparently, this happens often with customers who order from the warehouse. They are never notified if the product is not available. The order goes through and they sit and wait and wait. Believe me, when I ordered something and forgot that my credit card expiration needed to be updated, within 30 min I received an email telling me my order didn't go through because I needed to update my payment info. Why couldn't I get the same consideration in this case??? How hard would it be to send an email within a day or two saying the product you ordered is no longer available???

I've called Amazon's customer service numerous times to only get service from individuals with English speaking barriers and do not understand what I'm conveying. Amazon's policy for handling claims is 2 weeks, my claim has been open over 3 weeks after numerous emails to Amazon and the seller, numerous calls to Amazon and the seller and still no resolve. Amazon kept my case open so long even past their internal guidelines, now the seller will not accept the return. Now I am stuck with a broken table.

In short, my experiences with their "customer support" team have been less than useless; a more descriptive term would be, "criminal" for assuming the title of "customer support", and also because they waste so much time getting absolutely nothing done. I had to hang up on an agent just now because she was 100% useless and had no clue what she was talking about. Are you listening, Jeff Bezos? Time to get your head out of the sand and pay attention to what is happening inside your company.

I am very upset that they took this upon themselves when I did not ask for it. I'm also worried that someone else got access to my personal information on Amazon and applied for this card without my knowing. If this happened Amazon needs to secure their site at once. I'm seriously considering taking legal action against them for this occurrence.

Of course being an honest person, I called them just now to tell them and have them bill me for the second shipment. This was the single most frustrating conversation I believe I have ever had. She was unable to take the order number. I gave it to her eight times. She kept omitting numbers and adding dashes. How could she not know the format of her own order numbers?

Then we got to my shipping address. I have had the same address for nearly 15 years. I probably had over a hundred packages delivered by Amazon to this address. How could she possibly not be able to find the address? I'm sorry. I gave up. If a company uses foreign employees for customer service, they don't care about their root customer base. I got the message loud and clear today. I will not be using Amazon in the future. It's gotten expensive and customer service isn't. It's more like the customer frustration department. I'm sure they record these conversations just to entertain themselves with how frustrated they can make their customers.

How this come!? A hacker hacked my account to order a vitamin for me. What a nice hacker! A vitamin that I already chose before and removed from the cart. No other money cut from the account except this for Adam Multi. I removed my card data from Amazon web page. If I want something I will use my card and remove it immediately after use. I told them the following messages "If you couldn't know how to trace login activities or suspicious activities, that mean you are not reliable at all!!"

There was not some one that used my card or phishing! It is your system that malfunction. The purchased vitamin had been selected from the cart and had been sent to my address. I insist it is your site fault. It is not about reset password. Your answer is technically or logically wrong. If someone wanted to steal my card data or any suspicious activity done, my bank will stop the card immediately." The customer service is insolent.

After many similar answers from the seller, I contacted Amazon who within hours answered me saying that "the seller is saying that he didn't receive the item and so he can't pay the refund. We consider the claim closed!!!" I already had this answer! Aren't they supposed to do more? It was the seller choice to use the cheapest service that doesn't come with recorded delivery, and since the item was damaged and they agreed on that fact, it should be their responsibility to retrieve it if needed!

Why should I trust the seller more than Royal Mail esp that Royal Mail was their choice?! And more importantly, where is Amazon in all that? All I received was polite empty answers dealing with nothing! Shouldn't they have challenged the seller? The item was damaged, shouldn't they have taken that into consideration? And what about all these prototype answers? Can't they write personal ones when they are dealing with an issue? Are we working with robots at Amazon?! The bigger it becomes the worse the service is at Amazon!

That would be great if they actually followed through and gave me the promotional credit. However, Amazon refused and after a series of calls, I got an email from Amazon Customer Service stating they wouldn't do anything for me on this. I've decided to cancel my prime membership and start doing business elsewhere. I think they have gotten so big that losing customers is no big deal to them. Oh well. Time to look elsewhere to spend my hard earned dollars.

June 21st 2016: I checked my orders online, and there was still no record of my June 17th order. Per Amazon's instructions, I reordered the books. I immediately got an auto confirmation of the order. Then I got shipping notifications. About 3 hours later, I got an auto confirmation of the June 17th order, and shipping notifications started coming in for the June 17th books. I contacted Amazon Customer Support, and they indicated I should return the books when I received them, meaning I paid for shipping to me and shipping back to the seller. I sent multiple emails describing the fact I followed their instructions and this was their issue, not mine. Their answer was they're not responsible for orders with 3rd party sellers? Really? Then why do they collect money from the sellers and advertise their products?

June 22nd 2016: I called Amazon Customer Service and described the problem. The rep spoke with his "leader" and said there was nothing they could do except credit my account with a promotional $10. I indicated I was closing my account, opened in 2007, took my credit cards off my account, and apologized to the 3rd party sellers for Amazon's irresponsibility in the entire situation. (Amazon had belatedly contacted the sellers and told them I no longer wanted/needed the books). The sellers had already shipped the books, and the description was CYA on Amazon's part. Amazon never again. What a bunch of low lives. How can anyone stand to be represented by this company?

I contacted Amazon's Buyer Guarantee process and they totally took the seller's position that he could charge whatever he wanted. That would be fine if seller's policy would have been disclosed to me before I bought the product but when you buy from a 3rd party seller, you are on your own. What stops the seller from receiving the return and not processing the refund? Doesn't sound like Amazon will stand behind the buyer and get involved. I will be buying less from Amazon and will not be chucking out $99 for Prime again.

I got an email from the security team saying, ok, any charges made during that time were reversed, any orders cancelled, and everything should be right as rain. Yet today I got an email saying a purchase for a gift card was on its way. So when I contact seller they say it's too late to cancel because it's already shipped and being sent to my address. Then Amazon says ok they've made a new case file for me, I'll hear back from security team in 2 days. >.< This is ridiculous! Why tell me you've fixed everything on my account when you haven't done anything??

Short story! Ordered Omax microscope and received a box of loose parts scattered about in dirty condition. Contacted Amazon since the seller refused to replace the unit ($800.00). Seller stated that they only sell new products. Seller stated that I would be responsible for the return shipping and that any refund would be based on their evaluation.The seller further stated to Amazon that I would not be returning the product! Would you, based on the seller's terms and conditions??? Amazon customer service representative contacted seller who refused to cooperate. Amazon service representative said there was nothing more he could do!

If you think this issue is based on an irritated buyer, it is! First problem I had over dozens of recent purchases is that all Amazon representatives are based overseas. Unfortunately their command of the English language is such that they don't understand exactly what it is you are saying. In addition, and as a result of, the buyer is subjected to a nonsensical dissertation read from a queue card.

Buyer Beware! You are at the mercy! Another unrelated issue is the extraordinarily long wait time it takes to get a free shipping product mailed! I cancelled an order because of it and purchased the same product from a reliable EBay seller. Also beware that you need to find out if your product is coming directly from China, for which the wait time and poor packaging is a major problem. Ebay is very clear about this but Amazon leaves it obscure. I did not include a purchase receipt as this website only options for JPEG images, not text files, and I chose not to fool with it.

May 17, I get $654. They deducted nearly $80 for restocking, which they can't do, because a part is missing. No refund on the shipping. Now, I call/chat/email at least twice a week. Emails go unanswered. On the phone/chat, 2 hours is wasted, and it ends with "My boss will email you in 24-48 hours." I have NEVER received an email. They lied to me repeatedly. I'm down $762 and I literally have nothing. No bike. Nothing. The customer service people have usually been polite, but all have been inept. Not a single problem-solver in the group... and I've been talking to various retail supervisors since April.

It's my good name behind this book that is getting damaged when people receive a piece of crap and paid a lot of money for it. I did not determine the price for the book, they do so in order to get as much money from it as possible because of their share; but then they print horrific quality and don't even care before sending it out. This is the big-name Amazon??? Printing half pages of chapters that are out of order and sending it off? Then when you call to complain, they don't do anything about it, and just say "that's how it goes, we don't quality check the books. It's just a printer..."

I change passwords every few days to 1 to 2 weeks, and they are 2 to 3 stage sign in with a cell phone call to me to put in a password. The Amazon site had been hacked or the Amazon salesman wanted to make a sale!! I made it a point to NOT GIVE ANY SITE a credit card number to remember!!! Amazon saved my number [I did not authorize Amazon to do this] and then charged me for the card. They sent the card somewhere??? But not to me. Or maybe they kept the money!? I dropped Gmail [because it was hacked] and do not use Amazon. I was told to file a police report so Amazon would do something. P.S. I was never directed to a payment site by Amazon.

Later I called back and told this fourth person what I went through. He said to get on my home computer. I told him I didn't have one. He said he could only help me with my home computer. Again I said I didn't have one. Over 10 times he said he could only help me with my home computer. I said, "I don't have a home computer". He said "borrow one" and we were disconnected. It's been over 22 hours and no one has ever called me. I was shocked to be treated this way by Amazon because I thought they had a good reputation.

I posted negative one star feedback for this seller. It disappeared a day later and the feedback rating went back to 99% positive. I checked the feedback page for this seller days later and saw two negative one star postings from other customers. They disappeared an hour later. The feedback rating went back to 99% positive. I will never buy from Amazon.com or 47th Street Photo again.

I started by ordering a Generic 3.5" Floppy-bit Desktop Multi-function Panel 8 Ports USB 2.0 HUB. They gave me 3 options to purchase. They were for $9.84, $19.30, and $24.30 as advertised. However, the delivery time would take 1 Month!! Who wants that! Next, I clicked the $19.30 option. Looks great so far, so I proceed to checkout. But, I don't want to wait a month to get it. So I click expedited to get it about 1 week, sounds great. But, wham, the shipping & handling is $45.50. USPS Postal and UPS doesn't charge anything near that for 1 week shipping. So, I end up with a total of $64.80 for a $19.30 item. They offer a $50 gift card and get rid of the shipping charge if I sign up for an Amazon Visa card.

It's not fair to tell someone an item costs $19.30 and then lead them down the purchase path to charge them an unfair shipping & handling fee of $45.50 unless they sign up for an Amazon Visa card. I already have a Visa card. I don't want one of theirs!! This is not honest or fair. It's a clever scam. They have no integrity, they are clever con artists that scam their customers.

Now, I have to wait 5-7 business days for a refund. I really want to check with an attorney because Amazon is practicing fraudulent activities by not allowing accounts to be cancelled. How many people may not notice that they were charged? I bet they do that on purpose. I think a class-action lawsuit might stop that behavior.

I contacted Amazon's support service asking how I get it to work. They said it would no longer work because the system that applied the license to Windows Media Player had been decommissioned. I explained that I purchased a digital product with the expectation it would always work because they didn't state that anything about the facility to view the content would go away. Thus I advised them they would issue a full refund for each season of Homeland: 1, 2, & 3 at $19.99 each. They agreed and since then I cannot get them to refund my money. They claim they have, but I caught them in a lie yesterday. They supplied with two different sets of numbers that would supposedly allow me to contact my bank to get the issue resolved. I contacted my bank three times and three times they assured me no credits had ever been issued in the time period that Amazon stated they issued the refund(s).

I am extremely OCD when it comes to documenting legal transactions. I supplied them a full audit trail with the supporting attachments, and they just regurgitate the same lie "we've issued the refunds" and they claim that my bank is the reason why I haven't received them. Here are the details: Digital Order: Apr 2, 2014 Homeland Season 1 (**) Refund date: MAY 7, 2016. Digital Order: Apr 2, 2014 Homeland Season 2 (**) Refund date: MAY 8, 2016 Digital Order: Sep 23, 2014 Homeland Season 3 (**) Refund date: MAY 8, 2016. I've since started using a masking service called BLUR which allows me to create exact-amount credit cards to use (I do the one-time only use) for situations just like this.

On another unrelated order (**) I ordered the actual Homeland DVDs. The order was for seasons 4 & 5. They split it into two shipments because season 4 was available for immediate shipment (I've since received this) and season 5 wasn't available for shipment, and had no due date. Yesterday when I tried to cancel season 5, it said I wasn't able to cancel because it was part of a multi-shipment order. Try to follow "Amazon logic": There are two items on the order that will ship in two separate shipments. I've received the first and want to cancel the second because there's no availability date; sounds easy enough, yes?

Some enterprising attorney needs to read this page and launch a class action lawsuit against the company. Thousands, maybe hundreds of thousands, of outraged customers will happily sign on. I am convinced that is the only thing that will induce Amazon to change. Right now, they're the behemoth of internet retail, convinced they can do anything they want to anybody they choose and get away with it. And right now, they're right.

That's just underhanded & poor service in trying to push my hand to pay for Amazon Prime or shipping costs to get the items here in a reasonable amount of time. One of the items in the order said it had shipped & I go to view the tracking info & for four days it said 'label created', yeah it sure shipped already as they hold onto the package & not ship it. I like Amazon but you shouldn't be trying to force people's hands to either pay for shipping or Amazon Prime when if you process orders within 48 hours & ship it asap like almost every other business does, it really shouldn't take that long for packages to be delivered by standard but hey, you just want your money so who cares right.

On 24th May, I have placed an order to use my balance (£58.09). £0.31 was left in the balance after the order. Shipping to my new address in Hungary. So order was placed, estimated delivery time 2-3 weeks. After two days my account was locked for suspicion of fraudulent activity. I called, reset the account. Gift card balance was back, order not.

On 26th May, I have placed the same order and again, in few hours account locked. Order gone, and also balance gone. Been contacting the CS. Going through security checks, and after doing my best to tell them that I moved and it is me who is trying to use my balance and place an order, this is part of messages I am getting. From Ramya ** Account Specialist: "After careful review of your account, we believe it may have been re-accessed and again used by a third-party to make purchases without your permission. It seems that someone obtained your personal account and/or financial information elsewhere, and used it on Amazon.co.uk to re-access your account. Please note that no unauthorised charges were completed as we were able to cancel the newly placed order(s)."

From Madhuri S Account Specialist: "Thank you for telling us about the unauthorized activity in your account. To protect your information,..." So instead of any help, department in India is locking my account again and again, lying that I have reported unauthorized activity etc. This is pure disaster. I even offered to open new account for the balance to be moved so I can finally place my order if there are problems with an old account.

31st May, since 26th (second order), I am contacting CS and being told my order is on hold and Account dpt is investigating and will get back to me within 48 hours. It is 6th day from my second order and my money is still gone. Today, on the chat with Mike, I was refused the information for the higher substance to report Amazon for taking my money away. I don't know what else to do. Account department doesn't do anything. Delivery supposed to take 2-3 weeks, now after the week not sent, balance removed.

On 31st I was contacting CS. Heard that I was contacting them already several times that day and to wait for the email from accounts department. On 1st June, received email from Maria: "After careful review of your account, we believe it may have been re-accessed and again used by a third-party to make purchases without your permission. It seems that someone obtained your personal account and/or financial information elsewhere, and used it on Amazon.co.uk to re-access your account. Please note that no unauthorised charges were completed as we were able to cancel the newly placed order(s)."

UPDATE 2nd June: At 4:30 received another email from Amazon's account specialist in India who didn't sign himself this time: "To protect your information, the credit card details in your account cannot be accessed via our website. We do not display full credit card numbers in your account. We have taken these steps to restore your account: 1) Disabled the password to your account. 2) Reversed any changes made by this party. 3) Removed all payment information from your account. 4) Canceled any pending orders." What should I think about this now? After waiting another 3 days for investigation they locked my account again??? Will I be ever able to spend my £58 or should I just save myself time and leave it to Amazon as a goodwill???

For about 3 or 4 months, I have been receiving email notifications from Amazon that my account has been temporarily locked and I would not have access to my account. The reason is that Amazon states that my bank has disputed numerous charges and have requested a charge back of the purchases that I've already paid for. In fact, there are no longer any disputes and I have paid for all my purchases. I have not received charge-backs or credits from Amazon. In fact, the credit card that Amazon states is the card that is being used for the disputes, is no longer valid because the bank have already cancelled that card the same day that I called them in the first place, in fear of fraudulent activity.

Since that specific credit card is not valid to use, there is no activity on that card, and therefore is not able to have any disputes or usage with that card anymore. I do not know why Amazon keeps on stating that the cancelled credit card is making the disputes. I have even contacted the credit card/bank, and they state that there is no request for disputes and that the dispute issue has been resolved and closed.

Upon responding to Amazon's numerous emails over the course of these months, I have received back several email replies from Amazon that Amazon is the one with the technical error (I have posted their emails below), and that they will unlock my account for me to use. However, Amazon continues to lock my account for the same "dispute" issue. This happens many times, over and over again, despite their admission that Amazon is the one who's responsible for the technical error with the disputes.

Today, I finally talked to someone over the phone at Amazon. I got the feeling that Amazon's CSR is outsourced to a foreign country, and that they may have no information on their system... but only to lock my account for some reason that I do not know about. However, I got nowhere because the CSR stated that I have to wait 3 days for it to be unlocked and then I would have to call back then when it is unlocked, since he was not able to see any information on my account since it's currently locked. Despite explaining to him over the phone about my issue, and that the my account may not be unlocked until I pay the amounts that Amazon requests, I still got nowhere. Amazon CSR only requests that I wait for my account to be unlocked, then I can call them back. I pay for my yearly Amazon Prime membership and I cannot access my account.

Even though I didn't see this clause anywhere in my initial order, they put me immediately on a monthly reorder plan, and charged me for the sample for which I was entitled according to amazon. The charge wasn't even for a second order. It was for the "special deal" that amazon was giving me as a preferred customer. Be aware of these special offers. It's all bull! AMAZON LOST A GOOD CUSTOMER. I WOULDN'T ORDER FROM THEM AGAIN IF THEY HAD THE LAST PRODUCT ON EARTH!!

On June first I checked my emails and I see a new email from AMAZON'S: "Good morning. We are contacting to regarding the item you purchased from us and we want to let you know that unfortunately we are unable to ship you the product because this item is back order and therefore we are refunding your money back to your account and we will notify you as soon as we get the item back in stock and we will give you discount so you can purchase it again." Well, I don't need your F. discount. I need a company that I can trust. A company that does not mislead consumers with false information on their websites. A company that understands that when an item is ordered is because the consumer needs this item and it's counting the time to receive it.

When I got home the dispute was over and I had lost! Amazon would not answer my questions until my 30 days were up and told me over and over in that call that I had won the dispute. Clearly I used Amazon a lot back then but that cost me $800.00 and so I never did business with Amazon again. 5 years and counting! eBay gets all that business now! LIARS, CHEATS, AND THIEVES at Amazon.com!!

Ordered a special dog collar for a friend who needed it desperately for her new dog. Tracking showed it as delivered - to a completely different city. The address in the tracking section was correct, and they also listed the incorrect address as where it had been delivered. Note: the cost of rush delivery was more than the item itself.

My daughter ordered a mannequin head to practice hairstyling (she is a professional hairstylist). Tracking showed it as delivered. Again it was delivered to a wrong address. When she realized this and called Amazon, they told her to go to the other house and ask for the mannequin head, meaning she would have to go across the city of Seattle, and she has no car, AND it is dangerous to go to a stranger's house. AND THIS IS UNBELIEVABLY POOR CUSTOMER SERVICE?! I could not make any of this up.

I ordered a $100+ glass dry erase board. When it arrived the box had obviously been already opened and taped shut - not completely. The item had no instructions and no special mounting screws, meaning the hardware had been lost d/t the sloppy re-taping of the box. When I called amazon, and told them I only wanted the mounting hardware, the guy said that they would have to send me a whole new one. This glass board is 4x5 FEET, and very heavy, and it was hard for me to even get into the house. I only wanted the hardware, not a whole new one. He said I could keep the first one and give it away or throw it away. So now I am stuck with an extra board that I don't need and can't easily move.

I ordered a raised toilet seat for an elderly friend. When it arrived, the box had obviously been re-taped, and the TOILET SEAT HAD BEEN USED - still had dried urine stains and was re-packed and shipped to me. When I tried to post a bad review, using appropriate language, but being very direct, I was told by Amazon I could not post it. Note: they will no longer allow bad reviews, because any I have written recently have been refused.

I ordered 4 ceramic oven burner covers. The box containing the covers had obviously been re-taped, so had been opened. It said "FRAGILE - DON'T DROP". It was placed in another box, only slightly bigger than the original, with no cushioning. It looked like it had been through a meat grinder, i.e., it had been dropped. A lot. And, of course the covers were broken. It was also delivered to my back door, instead of to my front.

I have noticed that several items will state, e.g., "order in the next 5 hours and 20 minutes and receive the item by tomorrow", and as soon as I have paid, an email is sent that now states the arrival date is now a day, or several days later than originally promised. I am so angry at Amazon that I am spending a lot of time typing this. But at least now I feel like I have been able to voice my concerns. Has anyone contacted the Attorney General's Office? I am strongly considering it.

I asked for a supervisor then he sends the email while on the phone but says he cannot find a supervisor. This lasted about half an hour or so until "Barry **" claims to be the supervisor but will not give any other information to verify his position. While giving my complaint I actually hear them laughing at me in the phone! I told him I did not believe he was a supervisor at all. Instead of addressing me as the consumer he just says the rep will get more training. I really got upset and pointed out to him that this whole issue is about satisfying the consumer and they did absolutely terrible. I will be cancelling all accounts with Amazon forever. What a joke! This company needs shut down and a Z-grade for service.

Also, the information in the boxes are of no help. No number to call. NO WARRANTY from the Manufacture!!! Now what is wrong with the truth? Last, when an item was returned for a replacement they never returned my money. I wound up talking to a foreigner in another country and was passed from one person to another. Is the company getting too big to run properly? I have decided to cut my spending at Amazon.

Amazon does not require these Chinese sellers to sign any type of agreement stating that they own the artwork. Amazon makes the process of getting these designs removed difficult. In many cases amazon has actually told a designer whose images have been stolen that they need to confirm this by actually buying one of these Chinese products from Amazon. Even if such products are removed the same Chinese sellers use multiple accounts and can easily set up more accounts. Amazon has no interest in taking down such stolen designs because it makes them money.

I gave my email address, mailing/shipping address, name, last purchase, explained the entire cluster with the delivery and it still wasn't enough. He transferred me to a supervisor which is really an over glorified customer sales rep (I've worked in customer service before) and which she stated there is nothing Amazon can do until I provide the exact zip code on the account. So they get to keep the remaining amount of money on my account due to a zip code error. Now she couldn't explain how I received the Amazon credit acct card and the delivery in the mail with my zip code, even though supposedly it's not the one they have on file. I think this is very unprofessional and definitely not they way to be treating customers. If they can keep our money every time supposedly there is an incorrect zip code, Amazon shouldn't have to sell anything they can just let the money keep rolling in! What a rip off this company is.

I did not appreciate the ultimatum, I had to disturb someone in funeral to get the information that was needed. She couldn't give me sometime. Wasn't asking her hours but just little time. Her sentence was "you have only five minutes." This was extremely bad. When your representatives need to do something or even come online or on phone we customers stay on hold for long, long time. Sometimes 40 mins too. I need some action done about this. I would also like to share the transcript of this experience. This email should be forwarded to a Supervisor security level and NOT just a customer representative.

This is never ending circle of BAD and DISRESPECTFUL CUSTOMER SERVICE. I called customer service again - stayed on phone for 45 mins. Please note I was talking a SUPERVISOR ON DUTY this time - his name was DEAN. He offers me $10 for the inconvenience I have had with the representative yesterday and him today. A valued customer for 10 yrs and my time is worth only $10 for you. Have I asked any monetary compensation for my frustration - in all my phone call and char transcript it wouldn't show that. How did DEAN think to offer $10? I lost it at this time and used the F word as I was mad. DEAN is very soon in saying "please refrain from such language." But he is allowed to DISGRACE ME by offering $10. In all this my initial issue hasn't still been completed.

In summary, after spending about 2.5 hours or our day dealing with this issue, we do not have the crib. I thought it would have been very reasonable to ask Amazon to compensate us for the time and effort we spent dealing with this. I spoke to one of your rep expressing my dissatisfaction who then gave me credit for $30 which I felt was not nearly enough for the time and effort we spent dealing with this. I was then connected to Joseph ** who after speaking to me for 1.5 min informed me that he will be finishing the conversation and neither he or anyone else at Amazon will be dealing with it further at all. He then proceeded to hang up on me. I can tell you that we for one feel appalled by your customer service and will make our opinion known to as many people as we can.

I really wonder, would it be happened usually!? So I placed a new order (Order #**) just after I had the bottle of spray in hands...a pair of Polo Ralph Lauren Men's Slaton Pony Fashion Sneaker, a pair of Tommy Hilfiger Men's Roamer Fashion Sneaker and a pair of FRYE Women's Gemma High Fashion Sneaker...cost $170.62 totally with free shipping too. Hours later (really faster than expected), I got informed that the 2 pairs of men's shoes had been shipped already and would be received on May 26th. On May 12th, the pair of ladies' boot got shipped too, and informed would be got in hands in the same day. Actually, I had received them separately on yesterday and today (May 18th)...another 10 days earlier than informed...so wonderful!!! Will I place new orders on them again? Why not!!??

The one who contacted me said the refund was complete. That is impossible, regarding I had as much money on my account as one item costs, including postal costs... I did not buy anything else from that account and all the money went for the second item. So I paid postage three times from which only one was refunded and one was the faulty item. I did not even get an answer (!!!) to my last email, in which I wrote down the numbers: how much money I received, how much was the item + postage and packing and how much was the postage of the faulty item.

Even sent a photo as proof of postage, that is how one postage was refunded - but the other cost the same! When I posted my review - same as here - they rejected it, by giving a list of what shouldn't be written (like obscenity). I don't think I will order from them again, though I had been a long-time customer, having placed my first order in 2006 and I also liked them, but this... Not a good business strategy.

I get an offshore call center. I say, "are you located in the US?" "No, Jamaica." "Are you a supervisor born in the United States whose native LANGUAGE is AMERICAN ENGLISH?" "Yes, I just have an accent." "WERE YOU BORN IN THE UNITED STATES?" "No, but I speak English and Spanish..." I then say, "It is my right as a U.S. citizen to speak with a supervisor who, if located offshore speaks as their NATIVE TONGUE-American English and is a natural born citizen per FCC federal code." He now says he will d/c with me for "abusive language" and I said "I have not sworn at you, used profane or degrading language and if you D/C me I will immediately file a complaint with the FCC and the fine to Amazon, upon listening to the recorded call will at minimum be 100,000.00, and I am exercising my right as a US citizen per US Federal Law via the 1980 Communication act, so transfer me."

25 minutes later, comes back and Guess what there is not one person available in the entire United States at the world's largest retail company in line or in a physical building... Not one supervisor or manager. So let's fast forward: 105 minutes later and keep in mind each minute I am on the phone is costing me 10.00 for 50 minutes. Eventually they decide they will issue a gift card DS for the original Kindle retail price. OK... Also remember that at numerous points I have told them all Kindle device are completely dead... and that as they have me on hold it's costing me money. So then... this is priceless, the tech supervisor ask me to look up my orders and tell him exactly which items I am referring to. At no time also did anyone verify my phone # or ever ask or thank me for holding.

And, this was also super great. When Jamaica transferred me to the US he did it as a conference call. Didn't alert her and she starts talking negatively about me... It went for oh... 1 minute and 43 seconds before he actually screamed over her "the customer is on the line with us." No one ever apologized that I was not called back, nor, again, did they quite grasp that my previous call with the tech supervisor, was rushed and he never understood that my Kindle had been on and was in the charger for 48 hours and his "Troubleshooting" was to plug the charger into the Kindle for 30 minutes and it would restart and he would call back at "so it's 845 PM est, I will call back at 915 to make sure it worked." Again issue is that the new chargers are too small for the charging ports and the connectors are not touching... unless you hold it a certain way manually for 3hours. Nope totally missed that.

So anyway, I say to tech supervisor genius, "OK so you are understanding that our tablets and my fire phone are all completely dead so... how will I be able to look up an order." Now to figure this out I go back in hold for 10 minutes... In the meantime, I found it on my phone... He comes back and said he is still looking into. I gave him the order dates and say, "I cannot wait any longer. You are literally costing me money... Please just come up with a price total. Also refund the 6 chargers I have purchased in the past 8 months which do have a 1 year warranty and email a summary to me." Finally I say, "So anything not backed up to the cloud is now lost... Correct?" "Yes." So all my MP3 conversions I have done for all my songs I had on cassettes... nearly 50 hours of music... gone! And to top it off, HE NEVER EVER VERIFIED MY EMAIL. Not once at any point in the call did anyone apologize to me or do anything...

I said in finality, "I am going to just tell you what I know is the truth... There are numerous tablets available. All Android and I can easily get one and download numerous apps from Google which aren't full of glitches due to your slight variation for fire apps. I have been a loyal Fire customer and Prime member since 201. I have bought 5 Kindles and the fire phone. And sure now tablets are much cheaper, however, they always were because the concept is not for you to buy the tablet... The tablet has a slight mark up... The true genius is that now you begin to purchase everything from Amazon. You now pay 99.09 a year for prime and due to your new add on subscriptions, most movies and TV shows are no longer free. You offer the same stuff Netflix and Hulu and every other app streaming device does. You also no longer deliver in the prime premium shipping of 2 days. It can take up to four.

So look at the enormous amount of money I have spent with you out of sheer convenience. And genius marketing. Right now in fact there is a large order sitting in my cart to purchase for my son's birthday but since I have no Kindle I am shopping elsewhere. So, you basically just lost a brand loyal customer... You may currently be the biggest retailer in the world but with the experience I see myself and others having... that will change. Walmart, Target, etc. all offer free shipping. Streaming is cheaper from other providers and I can get eBooks anywhere as you are no longer discounted or free for prime members... And prime music what a joke. Only one Kindle can access the prime music account or even songs you pay for. So, send me that email please." He said "OK. I will." And D/C the call.

And that... is the worst, even outdoing my experience at Intercontinental Hotel at Cleveland Clinic as worst guest services... and that's saying something. So now check my time log it actually clocked in at 1 hour and 53 minutes total call and only 41 minutes were spent speaking to someone... Amazon Fire done with you. Amazon customer service was extremely and way below average failing or even at the level of my toddlers manners and #jeffbezos #amazonceo I have no problem telling in the room or when you're out of the room that your brand is quickly becoming a negative recognition brand association... May want to revisit that Quote from your article at www.GrahamDBrown.com.

Just a suggestion, but instead if you speaking about the 7 steps to effective customer service... enroll or hold the courses at your NUMEROUS LOCATIONS in The Ritz Carlton Guest Experience and Leadership Trainings. They have been the gold standard in guest/customer service for about 100 years... internationally and across every type of industry. If you can't afford that... sell their book on Amazon... Maybe give everyone a copy. You can get them used for one.

So to all: Let's get this out and stop Jeff Bezos and all of the fraudulent management from taking advantage of any more Americans. Oh if they get this they will laugh. WHY? Because they believe they have the power of the internet to stop, override, redirect, and YES eliminate any information that would invade their fraudulent activities. Now it will be brought to the surface that Jeff Bezos has used the Washington Post to hide sales and income for the sole purpose of evading pay taxes on the sales generated by Amazon. Don't you think it's time to stop this??? Let get this viral.

I feel that this is made to be tricky so people will unknowingly pay the membership amount. I am glad that I did not need the money right away, or I would be even more mad. I feel that you need to change the way people can sign up for Amazon Prime so that people KNOW that they are also signing up for a full membership. I never gave authorization either and my credit card information was just billed without my knowledge and it upset me. I am getting a refund, but I still have to wait 3 to 5 business days for it and that is aggravating as well. I am complaining. I am half tempted to contact the Better Business Bureau.

Upset, I called again. The second guy promised to cancel the order and refund the amt. Why wasn't this done in the first place??? I mean wtf!? I'm not one to complain but Amazon, your customer service SUCKS. Very unprofessional, the reps don't know what they're doing. This is how you run a business? By running your own customers into the ground? I'm deleting my account and will stick with eBay. And God forbid, fingers crossed, my money will come back to me from Amazon. What a disgrace of a business.

It seems that the "supplier" was unreliable and that a replacement could not be sent. However, on the online feedback individuals had written glowingly positive evaluations regarding their receipt of the same set this very week. About 1/2 dozen subsequent telephone calls to Amazon and a similar number of emails have yet to be responded to. So, last evening I placed an order for a higher quality (and much more expensive) outdoor dining set with a very reliable supplier -COSTCO. From reading the other complaints regarding Amazon, I would think that a consumer boycott would be in order. They take the consumer for granted, assuming low prices prevail. Amazon is an unresponsive, irresponsible fraud.

I called Amazon.com and asked if this event had anything to do with this and was told "no". They knew nothing about it. I got an email confirming my "orders" and if I had any questions to call a telephone # (It was non-existent) or to contact through an email address (also non-existent). I called my bank and sure enough they had already debited my account. I had to close that account and have a new card issued - a huge inconvenience. The whole thing was a total scam so beware!

But from November 2015 their fast shipping and timely delivery etc. good things have also gone away. Their sellers are taking much-much time to ship the product. Their courier is taking huge time to deliver the product. Even more than Shopclues and AskMeBazaar etc cheap sites. They have appointed cheap local courier boys to deliver the products and have remove the professionals to save income for tv ads. Which makes delayed courier more delayed.

More than this they have removed many products from their site. There is huge shipping even on smaller things. Many times they don't tell persons about shipping charges till end. They cheat and deduct the shipping when we make payment. Persons comes to know after making the payment only or on payment page. WORST THING IS THIS THAT THEY NEVER POST HIGHLY NEGATIVE REVIEWS. THEY POST FALSE POSITIVE REVIEWS. If you can't believe it, you can try. In the last I just can say Amazon will fail very soon if it will go with this pace.

I ordered a $300 Soundbar surround sound system from Amazon and the order was handled by Amazon.com. When I received the item, it arrived in its store box! No protection, definitely not sufficient packing or protection for shipping. Just the same box as you would pick up the item at the store and put it in your car. The box suitable only for a store shelf! This is what is was shipped in. Even after receiving it broken and speaking to Amazon and after being promised that they had a special box machine that would create a box for it and I would receive it the next day. It arrived the same condition, in the store box, large holes in the box, pieces missing and the item damaged. This was a Christmas present. It's about 80% of the time now when I receive an item smashed, dented, scratched or compromised in some way from poor packing. I'm tired of complaining to Amazon year after year and have quit buying anything from them.

(c) I am asking for an escalation contact and here is the response "We can't escalate this issue to our billing team until unless you provide the bank statement. That's why we are asking you for bank statement. I apologize for the inconvenience caused. I request you to please provide us the bank statement. I'm sorry, but we can't offer any additional insight or action on this matter unless you provide us the bank statement." So now this is a dead end with Amazon, no escalation point beyond regular customer service. (d) Estimated shipment was showing two weeks from order date, but when I wrote an email after a week they arranged shipment on the same day. Who has the time to regularly check and follow up with customer service to get products delivered btw. It was a cooler which I needed urgently, two weeks for shipment??? I think this is 3/4 years back condition.

(e) I had cancelled order but refund was never initiated, almost 7K. I had to check, follow up, after which Amazon initiated the refund process. Long story short, although Amazon is a big brand, you cannot blindly rely on them. Your experience dealing with Amazon somewhere down the line will be frustrating. I have stopped buying from Amazon. In general shipping/receiving delivery is a pain for online orders especially if you are the only person to receive the delivery.

Well it was delivered in the Weber grill box directly to the home of the recipient. This was supposed to be a huge surprise which is completely ruined now by their incompetency. I have no gift to give now and the entire thing is ruined. Amazon got back to me, which seemed to be automated apologies and offered a goodwill refund of $60 - incredibly insulting. They then tell me I should have selected the gift wrap option - insinuating this was my fault. I am in shock by their incompetency and utter lack of compassion for ruining this. Plus the nerve to tell me it was my fault when there was never a gift wrap option, like I am some idiot. I will never order from them again. My entire family just cancelled our prime memberships. I'm just in shock that they don't even care that I am stuck without a gift, they told me twice in writing that it would be fine. They have caused me so much stress over this.

Quite upset about them automatically cancelling my order, I contact Amazon. The lady I spoke to in the call center on Saturday stated that Amazon sellers are not permitted to automatically cancel an order without contacting the buyer and that she was filing a claim, an investigation would ensue and I would be contacted in 2 business days with a resolution. It is now Friday and I had not heard back from Amazon, thus I called once again and spoke to a representative (outside the US), who told me that resellers can cancel orders at their own discretion.

I asked to speak to a supervisor in the USA and he connected me to Chris in the Seattle call center. Chris affirmed that resellers can cancel orders even after I explained that if I go to a store and an item is mis-marked, the store will honor that price. I asked to take action against DropAir, which Chris told me I could not do. I am the consumer and have absolutely zero recourse with Amazon and the resellers it promotes! I further explained I contacted the reseller about the situation and had no reply. Read their profile. It is a joke.

After researching this company, it is owned by two young men (young entrepreneurs as they state) Westin Flowers and Austin Mays in Florida and this business is nothing more than a shell company that runs out of their homes. They don't have a customer service team as stated in their profile. The long and short of it all is the customer has no recourse on Amazon and mistakes are acceptable. Further, they could care less about you as a customer! I will think long and hard about continuing my patronage of Amazon, which has been since 2002. Do yourself a favor and avoid any transactions with DropAir LLC.

When the product came at my home as usual a buyer will open it and on the handle there is a mobile stick which had a scratch - seemed that might someone else has used it before. Anyways this is the primary issue. Primary issue is when I went next day to buy sound mic of the same the Dealer of Chandigarh told me that the selling price he is offering for DJI OSMO is Rs. 41000. With that he will also add Mic free of cost. It was a shock and a big shock that how come amazon has not done price check of the product before listing on the website. If it would have been 3k to 4k would have accepted but its Rs. 13000 - huge difference. Anyways I did not know the buyer. I only and only know Amazon and called customer care. They said there is a return policy and told the executive as well as filled return info online.

The seller firstly gave me the number online and when I called and told that I am Munish from Chandigarh who bought OSMO he disconnected the phone. With that I also left SMS to which he didnt even reply. And next day ie today morning he has closed the return himself and in his email he has written that his person has already spoken to me. Its lie and straightforward lie. I trusted amazon and ordered from amazon with that trust only. I didnt even log on to other sites for cross checking price. You tell me how it is justifiable to get Rs. 13000 expensive product for the purchase of Rs. 54000.

Yes I have opened the pack and its every customer duty. How justifiable is it to get a brand new osmo with scratch on it??? I have read your selling policy why Cameras are not included in the same. Did I make mistake to buy product from amazon and did I make mistake not to go to the market and cross check.. Anyways can amazon do anything for me in this case? Why amazon has written 100% purchase return?

Please resolve this issue asap. Otherwise I have every right to write and record reviews on social networking and go to the court of law. This matter will be resolved easily. I am ready to give to the Chandigarh retailer Address and anyone can go there and ask for DJI OSMO and you can cross check the price. Either ask seller to take back the osmo or ask them to pay me Rs. 13k and give me a mic as well. Will wait for your reply.

Other times I would buy toys for Christmas for my kids. Open the box and the toy was in a plastic bag for me to assemble. Other times the toy would be broken - or of the box, and all I could do was get credit. Not just toys either, other items as well. Gun grips, drones, etc... Many times they just say - sorry, but that is a third party vendor. Even though it says Prime.

I will not buy a Prime account anymore. It's junk. They don't stand by their service or product anymore. I would rather go to a local store, and be able to get my money back if necessary over a broke out of the box item. It's in their best interest to sell quality goods. I even recently was looking up other items to purchase - Prime stuff... Came across a review that says an item was broke or if the box. Third party vendor didn't have anymore. And they were waiting for credit... I personally just don't deal with them anymore. I have actually had better success from eBay than Amazon. It's like Amazon is just another eBay anymore.

Amazon granted her a discount. This woman knows VERY well that she received the phone, maybe didn't like the OS or size so she gamed the system by destroyed my phone to expect a refund. The phone was used like 3 times, and completely bubble wrapped and sent on its way. Amazon granted a refund just because the customer sent an email. Amazon's A-Z program can be manipulated through ease of use, and gamed. This is ridiculous. She emailed me asking ME to pay for her shipping. This is also not the first time Amazon gypped their sellers just because the customer changed their mind. Amazon granted a refund before I even got the phone back. Can someone explain that? She has no incentive to give me my phone back and she has her money back. Amazon's A-Z Program is JUNK.

I was sent an email this morning on the SD card from a consumer and I responded in truth it was deleted in transit. I got a message that it was. It was a bootlegged card not a Samsung. Sprint inspected the card and sold me a replacement. But this same thing has happened with several items. Some women's clothing comes from as far away as China. It may look like a deal but they are shipping wrong sizes and by the time you pay return postage it's not worth it. And no matter if it's the vendors fault you ALWAYS have to pay return postage. On some women's clothes I've ordered in February, received in April and the XL turned out to be a S or M at best based on their sizing differences.

Again with a lot of hesitation, I had picked up a saree from Amazon and I did not like it and wanted to return. What a lot of harassment I went through. First they told me to interact with the seller directly. Then they told me to send back the saree myself promising to refund the courier charges. I spent money and sent back the saree and then scanned and sent the courier receipt also to them and they told me they cannot refund the courier charges and will convert it to gift card for future purchase. This saree was available at Jabong, but it was slightly costlier. So I was forced to order with Amazon and alas I fell into the trap set by them.

Luckily for me I did not make big purchases from Amazon for I sensed trouble with them right from my first purchase. I lost some money, but I learnt a big lesson. Believe me these guys are just there out to trap you. Never purchase anything from Amazon. They will give you a run for your money and eat into your peace of mind. If you ask me Jabong and Flipkart are best. Jabong has good products and their refund mode is very good. Flipkart also has good stuff and their refund mode is the best in all the online purchases I have made so far. So my advice is before making any purchase start with small amounts, experiment a return with small amounts. If you are fully convinced then only make bigger purchase. But better to limit online purchases especially with Amazon, Craftsvilla.

So I contacted to the Amazon people and they said to send both the phones by Indian post and they will refund the whole amount. Then I sent both the phones through Indian post with tracking ID - **. But again both the products came back to me from Indian post stating the same reason the receiver refused to accept. They refunded the shipping charges for the first two times to my bank account.

Later on Amazon decided to refund the whole amount of the mobile and said to return the mobiles again that is for the third time and they will receive it anyhow. I talked with them and I said if the shipping charge will be refunded to my bank account then only I will send it for the third time. They agreed and sent a mail stating refund will be to my bank account. Then I sent those mobiles through DTDC courier with tracking ID - **. But after four days also when I didn't got the refund, then I contacted them. They are saying they can't refund to bank account. What about the talk with you people, and what about the mail from your side stating the refund will be to my bank account?

This is how the Amazon is playing with the customer since 45 days. This is how the Amazon cheating the customer. I think it's too much now. It's too pathetic service from Amazon. It's since almost 45 days the drama is going on. I have done whatever I could do from my end. I have called to Amazon, DTDC courier several times by spending so much time and money.

So I called Amazon immediately, spoke to two "Customer Service" people who told me they didn't know why this happened. Then I asked to speak to the top level Supervisor. Aaron ** (pronounced Air-On **) got on the phone and told me that the motherboard must have been out of stock when I ordered it, even though it was clearly for sale on the website. It got into my shopping cart and went through the entire checkout and tracking process. I asked Air-On for a qualified reason why this would happen, claiming it seems like another BAIT AND SWITCH trick, and he said he didn't know. I told him to call and ask what happened and he said this: "We don't have the ability to contact the fulfillment department." HUH? AMAZON DOESN'T HAVE THE ABILITY TO CALL THEIR OWN FULFILLMENT DEPARTMENT? What the heck does that even mean?

So, I told Air-On ** that it sounded like Amazon was too big for their britches and that this all smells fishy, and after the other problems I've had with them (yes this is the THIRD strike), I will be quitting them for good unless they give me a healthy "We Are Sorry" discount on another motherboard (BTW there is NO other similar motherboard at that price on Amazon). He offered me $20 fricking dollars. My order total was $200 hard earning dollars and he offers me a twenty! DISGRACEFUL AIR-ON. Absolutely disgraceful.

FINALE: So I cancelled that motherboard order, told Air-On he has sealed the deal with that lame offer and that I will never buy from Amazon again. He didn't care. In fact I think he actually cared less than either of the two underlings prior to him. This is the NEW BAIT AND SWITCH people; Get you into the store via a Google search, pretend to sell you a great priced item, then snatch it back with a lame ass excuse like "our website was wrong" or "it must have been damaged so we didn't send it" or they simply send you a broken POS like they did to me the FIRST time, and then blame it on the sellers that aren't actually part of Amazon. HOW CONVENIENT to have so many excused.

Good bye Amazon. You've been a pain in my butt. PS. I tried to get a screenshot of the actual order, but Amazon already made it disappear. Absolutely NO trace of the order whatsoever. So they have the power to revise orders, but not find them. LAME LAME LAME. I did add an image of the "SWITCH" products, though. You decide who's right.

After my account got reinstated on 04-13-2016, I realized that I have a actual gift card balance of $324.90 out of my $500 gift card which I purchased on Nov 25, 2016. This $324.90 balance amount is withheld by Amazon.com since March 9, 2016. Amazon.com is not ready to release the withhold amount back to my gift card. I have spent 50+ hours of my time with Amazon.com customer care through phone/chat and email. They say that Amazon.com can't offer any additional insight or action on this matter. They just ask me to reopen the dispute with my credit card issuer. My credit card issuer has strictly denied for reopening the closed dispute. Please help me in this case.

We returned the item again, and now have a proof of delivery docket signed from the Da Tech Pro address. However now Da Tech Pro said they did not receive the item and have not responded since a week ago and Amazon are not responding since two days ago. A complication is that we used a parcel motel address to receive the item, and Da Tech Pro is a seller in the UK (ordered through Amazon). Can anyone advise what our next step is? Is there an agency who can assist us with this. Or is there any other recourse? Many Thanks.

One more thing I have got message that I will receive my product on bla bla date, but delivery boy said that "I can't deliver on that date." As you have charged extra payment for particular date & time for customer's choice I have not faced this type of problem with any other site. Delivery boys are also illiterate. They talk unnecessary that you can purchase by shop.

As usual, I was connected to a third world country where the customer service rep did not speak English as his first language. I had a lot of trouble communicating the issue to this rep. He insisted that I return the entire order instead of simply replacing the broken and defective glasses. He said that he would send out a replacement order at no charge, and that I had to return the other glasses by a certain date or I would be charged a second time for the order. I sent the original order back and Amazon did not issue me a monetary credit, but considered it a good charge since they sent out a replacement for this order.

Problem is, I never received the replacement order. Amazon sent the order via UPS, but UPS has a contract with USPS to deliver their packages, which at the time I was not aware of this. I called Amazon telling them I never received my replacement order, and the customer service rep did not care. He said I needed to call the Post Office and have them find my order. He did not offer to send another replacement, he did not offer a full refund, he did not offer to investigate the matter himself, but when I insisted that he do so, he claimed someone at Amazon would investigate the lost package and someone would get back to me. No one ever did.

I disputed the charge with my Credit Card Company, but Amazon sends them all this documentation of the order and that USPS said it was delivered to the address. As it turns out, my neighbor who is 80 year old widow, undergoing treatments for breast cancer, had called and left me a voice mail stating that Amazon had left a package addressed to me on her doorstep and that it was very heavy and that the package looked as if someone had opened it. I did not get that voice mail for several days as my new cell phone had notifications turned off, so I did not know I had received her voice mail until notifications were turned back on. My package disappeared from her doorstep.

Amazon has lost my packages and sent them to the wrong address in the past and they sent me a nasty email saying that if any more of my orders went missing that they would simply close my Amazon account. I hear that Amazon submits their warehouse employees to videos concerning employee theft and threats of termination for theft. Apparently, in Amazon's world, all of their employees are thieves and so are their customers. What horrible service, what a horrible company. Why is it the customer's fault than when they ask for free shipping that they use UPS but then UPS does a switcheroo to USPS that requires no proof of delivery. How is that my fault? I guess Amazon thinks that if they get your package somewhere close to your house they've done their part. What a bunch of jerks. I am out $75.48 and no glasses. I will never do business with Amazon again.

Beyond frustrated with the whole process. Because the cover to the Echo was shipped out prior to the Echo it is not refundable and the extended warranty is not with Amazon even though it was sold and marketed by them so may not be returnable. I feel that Amazon is not standing behind the items they sell nor are they being customer friendly.

You know what? I will go elsewhere, because what Amazon are doing is making you spend more or use their Prime and they are doing it by not being open and honest at the start of the purchase and deliberately confusing the buyer. Can we get a watchdog organisation to get off its butt and challenge Amazon... "Ooh no we can't because they are really big." Yes we can. They are just a company breaking consumer rights laws. Note to everyone. Complain to ConsumerAffairs and/or shop elsewhere. Amazon need to be curtailed.

Amazon takes money from shopper. Takes their huge percent up to 25 percent and doesn't give the correct allowance for actual shipping costs and you end up with no profit and financial troubles and in talking about any of issues to Amazon you are hung up on, lied to over and over again. I've 5 lies in one email. The human factor doesn't exists at Amazon. After 3 months of selling over 3 thousand dollars of item with promise from them 2 months ago my savings are gone for shipping and bills unpaid. My children and I are eating top ramen now and have for 3 days now cell phone shut off. Yesterday after being promised I'd for sure be paid 2900.00 dollars on the 6th of April I was promise verbally and by three supervisors via emails that I'd be paid April 6th. Well guess what nothing.

After further investigating them seems they've been screwing people over for a long time and any complaints fall on deaf ears and they just keep growing on other people's money and they could care less if you or your family eats or not. WA state is in love with Amazon and they also turn a deaf ear when people go to them. BBB, Consumers Affairs, attorney general of WA all in Amazon's back pocket!!! PayPal recently was found guilty of the exact same things that Amazon does and fine more than 6 million dollars. Amazon even though there are several pending lawsuits against them most are dismissed or denounced.

This has to be stopped. Amazon is so big they can buy entire governments and do and now they're starting Amazon pay like PayPal. I can't even imagine anyone trusting their money to Amazon. They'll keep it min 90 days and then release the funds in their own time after the 90 days. In the mean time people starve and business goes bankrupt and they could care less.

All in all it is a terrible company to deal with. We know the larger companies are offering bonuses to customers if they post good reviews. 5 stars plus, because of volume in sales Amazon will let them get away with it, smaller companies, not a chance. We are so relieved that we have finally decided to close our store on Amazon and using other vendor sites. We are tired of being bullied and made to feel absolutely like garbage. Glad to see other vendors here saying the same sort of thing. Not glad they have had problems with Amazon but glad the people are speaking out.

I contact vendor and was told to contact Amazon! They told me I was never charged even though I sent in my statement that clearly shows the funds came out of my account. I was told to dispute the charges with my bank! Why should I have to do that when they took the money out of my account and never shipped my item. Among all else I am going through with my pregnancy I now have to try and sit on the phone and have the mess they created cleaned up! I am going on every avenue possible so not one else will have to deal with this joke of a company!

Miserable Amazon is holding my money, when clearly I did not order this trash. I have labor involved in removing my old seats getting ready for new seats. I had to have old seats re-installed, because we went camping this weekend. I also think I should be reimbursed for having to send this trash back. The cardboard boxes were trash upon delivery, it will be a cold day in hell before I would purchase anything from Amazon, unless they resolve this matter, in good faith.

The company "Perfect Trading Inc" out of Illinois has requested that package tracking by customers be blocked by the carrier, further indicating that they have no idea as to the location of this package. I will be out of the country for two weeks as of April 11th and will obviously be unable to sign for or accept the delivery after that date. I will never buy anything from Amazon again, even if by some miracle they find the package and fly it here by Friday which I doubt. Their vendor's losing orders and then requesting the carrier block efforts of customers from tracking their orders I think speaks for itself. That is an extremely poor business practice. BUYERS BEWARE WHEN PURCHASING FROM AMAZON.

Shipped 1 of Huawei P8 Lite 16GB, Black, Unlocked 4G LTE Smartphone, International Version, No Warranty. Track your package. Tracking Information: Ship Carrier: UPS. Tracking ID: **. Status: In transit. Estimated Delivery Date: Apr 08, 2016. UPS has stated that they did not receive the package. After this inquiry Perfect Trading Inc. requested that UPS block any further attempt to track.