Amazon.com Reviews

When ordering from Amazon.com, I was charged for an order, then refunded and then recharged for the exact same order when the order ships. When I called customer service, they acted like this has happened many times, it's no big deal... Well, it is. I'm glad I had plenty of money to cover the coming and going of funds, but there should absolutely be no reason for the company pulling the money out more than once. I refuse to use them again, along with any of their subsidiary companies. Bye!

About a month ago I sold a copy of Halo 5 on Amazon and it sold very quickly as I had the lowest price available. I shipped the item that day and the next day the buyer contacted me saying that they had bought Halo for someone else and that person had already purchased Halo 5 and the buyer wanted to return the game. I agreed and told the buyer that the game had already shipped and that once the buyer returned the game and I had received it that I would refund their money. After 2 days the item reaches the buyer and on USPS.com it shows the item as refused. Throughout the weeks the buyer continued to contact me and ask about the return and I continued to notify the buyer that I had not received the return yet.

I am fed up!!! If you bought an item at a store and decided to destroy it and tell them to send you money, they would laugh. At Amazon, that is their way! They have screwed me three times. First- I sold a Sirius Radio docking station. The guy kept it for a long time, then he wanted a refund but didn't want to return it. He was forced to return it so he ripped out the part that held the radio and kept it. I was still forced to refund his money. Second- I sold a tablet. The grandma who bought it let her precious angel carve her/his name in it. She then requested a refund. Amazon made me give her a refund.

I ordered 3 X casual travel pants. The sizing in no way complies with US standards. XL is an actual 8. I requested to return the goods over the course of 4 telephone calls. Each time my request mysteriously dropping off the system in whole or in part. I was eventually sent a return label for one item only where shipping was at my expense. I was refused their A-Z coverage for these orders with no explanation as to why. I did not qualify for it. I am a Prime Account Member. I will not be renewing it. Amazon gave me the number of the vendor, it was no longer in service. They clearly have no standards and checks in place for their vendors. In the clothing line be extremely cautious. The clothing sizes are vastly off from the US standard because they are made in Asia. My receipt is electronic on the same device and I am not able to get it into the photo section.

An item was purchased from a third party seller on Amazon. A request was made to cancel the order. The seller refused stating that it was being shipped and that I should just simply refuse the delivery; this was not true. They shipped item after my request with the intention that they would never honor my request for a full refund. I filed a A-to-z claim which was denied by Amazon stating that it is not eligible as correct item was received. The problem is, I never opened the package to even determine if the correct item was sent. Amazon has adopted a laissez-faire attitude in this matter which leaves the buyer unprotected. I have sent confirmation that the return item was received by the seller; the seller then questioned the authenticity of the USPS document. I am completely disappointed and will probably never do business with Amazon again.

I purchased a laptop from Amazon.com, then found a different laptop with much better specs for a few bucks more. I returned the original laptop without opening the package. It's been 15 days since Amazon received it and they still haven't even processed my refund. Now I have to wait an extra 3 to 5 business days to get it because a supervisor from customer service had to submit a request for my refund. Really?

Though I am generally happy with Amazon, Prime is in no way worth $99. Amazon advertises all the streaming TV and movies. The movies are often second rate, and the TV is often ONE episode to get you hooked in order to have to purchase any more. It is very deceiving.

Everything just works with Amazon. I have a horrible memory and buying stuff during the 30-second window when I think of them on the Amazon mobile app is a life saver. With Prime I get 2-day shipping free and free returns. Returns are so easy too - just print a return label and give it to the post office. Always good prices and the largest selection with tons of reviews. I'm a fan.

I ordered cat grass seed with free shipping on 8/17/2015 for $39.00. I received a surprise bill for an extra $100.56 on 9/14/2015 for Amazon Prime Membership amzn.com/prime NV! I called my credit card co. and they actually got the fraudulent charge reimbursed. They told me there is a tricky button you can press when you buy! No one is notified of that! Well, then I ordered my son a gift for Christmas for $100.56. I had no clue Amazon would pull that fraud again. They charged me $105 for Marketplace Pmts Amazon.com/bill WA, again on 12/10/2015. THEN, on 12/22/2015, they charged me again $105.00 for Amazon Membership amzn.com/prime NV... I can get no one on the phone, or to call me back, or E-mail me. I can not get into my account because they pretend I have no account. I changed my password, and they say it is wrong. I have spent many hours trying to get in touch with somebody.

We decided to file a legal BBB and Consumer affairs claim against Amazon.com since they started to make biased decisions and giving misleading information. We have robbed by West Wild Studio for a defective item# 110-2971803-1799416. Seller didn't work with us. We opened an amazon.com A to Z claim. We needed to call Amazon 4 times. We have spoken to Moses, Andrea, Alex (supervisor) Robert, Shenika (Supervisor; who claimed she can not hear us although we had full bars: Screen Shot). Then she said she hears but she does not understand the accent although she had a very heavy accent! We offered her to connect us to another supervisor. She refused rudely. We needed to call them again. We spoke to Natalie (Supervisor) who promised $99 would be refunded to our Credit Card since Amazon.com sent a completely different item than advertised.

My mother purchased a bed rail to convert my baby's crib to a full-size bed back in June. Based on the description I had no reason to believe I should disassemble the crib to test them out because it stated it worked with my crib. Granted it has now been 9 months and my toddler is ready to transition. We tried converting the bed and the rails absolutely do not work. Third party refused to return and Amazon Customer Service will not make any exceptions! I am so done with Amazon!! We purchase thousands of dollars of stuff... Just lost a customer!

Hi, I am Ronak ** (my Amazon ID: **) and I had placed the order for Moto G Turbo White Mobile with order ID #** on 27-Mar-16 with Amazon India. I used the promotional code which reduced the price from Rs.12,499 to Rs 4999. I received the confirmation mail on 27-Mar-2016 regarding delivery dates. But now in the evening on 28-Mar-2016, I got the mail that order has been cancelled & refund initiated. As I had not cancelled, they are saying there is a technical problem in pricing. How come there is problem in price? Price was showing Rs 12499 only, I have used promo code which reduced the final price to Rs 4999 after giving discount of Rs 7500. Amazon is saying that it was error or technical glitch but if promo code is applied then it is verified from Amazon only that is why we can apply the promo code in it otherwise Amazon says that it is INVALID CODE.

My pkgs got lost and they did everything they could to make it right. U.P.S. in my opinion dropped the ball. Amazon went up and above solving my problem. I went from thinking I would never use them again to I will use them as much as I possibly can. Good job Amazon!

Amazon's website does not have an explanation of the different shipping places that you must pick when buying from Amazon! I did not want the Amazon Prime and I did not ask for it! But I did not know which shipping to choose and there was no explanation! So after I ordered my cat bubbler, I called back Amazon to make sure I did not choose the Prime! Their customer service which is in Korea or something, told me I was "ok", that I did not choose the Prime and also she said she my choice of two-day shipping was free!!!

Received a gift card as a gift. I scratched the claim code off the back and went to claim it online. The money on the card had already been spent somehow (stolen). Amazon claims this is in no way their responsibility. When contacting customer service they put you in this obstructionist feedback loop that has you continually waiting 48 hours for someone new to contact you to say once again, it is not their responsibility. They are acting in bad faith. I believe their security protocols, on their cards and card numbers, are to blame.

I signed up for Amazon's Subscribe and Save. I get a monthly delivery of common use things. Because I receive more than 6 different items each month, I receive a 15% discount on all the items in my subscription. One of these items is Flonase Allergy nasal spray 120 count. For the past 3 months, Amazon has been raising the price 15% every month, although the item is and was available for a lower price from Amazon. At this point, my discounted price for Flonase is about the same as the average price available on Amazon, but without any discounts. Which begs the question: where's the "Save" in Subscribe and Save? Plain and simple, it's false advertising. It's just a lock-in to whatever Amazon wants to do with the price. If I cancel the Flonase from my monthly subscription, I no longer receive a 15% discount on any of my other monthly items. Translation: lock-in.

I don't get it, Amazon never used to do this. From the beginning my package was supposed to be delivered the following day but because I couldn't answer my phone the courier refused to deliver my package. That's ridiculous because I've had Amazon for several years and have never had to answer the phone to give specific delivery directions. It's pretty simple - I live in an apartment building. Leave the package at my front door. Any other company I order from can get inside the building and leave the package at my doorstep.

I have had horrible experiences with Amazon. Today I was notified by Amazon that my package was being delivered, then after spending all morning stuck at home waiting I got another notification stating the package wasn't being delivered. I called and spoke with Amazon rep. And the guy said he called delivery company and they said my package wouldn't be delivered for several days more, because of docking issues (Wth?). But since I received my package two hours later I figured the Amazon guy from Washington State is just a liar. Customer service reps. seem to be air headed. None of the reps I have spoke with are helpful.

I have been a happy customer for many years on Amazon, but recently it seems their screening practices seem to have lapsed and scam companies are becoming more prevalent on the site. I purchased some shelves from a company called Artifact and they took my money and sent me nothing at all. I have filed a claim (which apparently takes Amazon a month to look at) and contact the seller repeatedly to return my money, which they have not. This is obviously a clear scam and the worst thing I have found is that Amazon won't post my review on this item/company so other people are obviously going to get taken for their money too. Very poor show Amazon. I have been a big supporter of yours for many years but now it seems this big company is going the way other all the others... greed replaces quality.

Amazon is always shipping products on time and in excellent condition. Everything I have bought from them is excellent from clothing, nutritional supplements, hard to find cosmetics, dog supplies, shoes, cleaning supplies, tissues, paper towels, etc. If something does go wrong, Amazon credits the original purchase price without questions. Excellent customer service, and product quality.

I submitted a negative review on amazon for the book Medical Medium - it was rejected. The excuses Amazon gave for rejecting the review didn't apply, but they refused to post it, saying I could not review the product. I then posted a positive review and it was posted in minutes. Outright bias! I closed my account.

I have been a prime member for a number of years. When ordering products, one will oftentimes see, order this in the next (hours and minutes) and get it on (usually a day later). I ordered a product and it said order in the next 7 hours and get it on Monday, 14 Mar. I ordered the product in the time frame stated, just got the email that states it just shipped, a day late, and it will arrive by Wed. I have ordered stuff to be delivered by a specific date, and weeks later it still hasn't shipped.

Amazon came through with flying colors! They exceeded my expectations in resolving my problems. Their customer service was excellent. I tried to delete my review and I never heard back after submitting a request to delete it. No one from Consumer affairs answered me.

Purchased 2 of these in 10/14 for Christmas gifts. Both simply stopped working just beyond the warranty date. Tried to explain to Customer Service that they were possibly defective - kept giving me the warranty story. Think Amazon needs to revise policy relative to THEIR products that indeed, may be defective as opposed to sending countless Customer Satisfaction surveys to someone who indicated she wasn't satisfied and gave specific reasons which were either ignored or dismissed. Their third party sellers stand behind goods better than Amazon does.

My son in MA sent us a LongHorn gift card. When we received we missed a step. We never receive the gift card. My and I both contacted Amazon Support and explain the problem we are having. Stated she would give to a team to make a decision. Each time they delivered same message. Basically not enough data. I have spent hundreds of dollars over the years. I did a some like this 23e4G6y7jH. They won't sent the order number, Do think that they read these statement?

This vendor should NOT be allowed to sell their products via Amazon or endorsed by Amazon by allowing them to sell through your website, as they are ripping off customers. Although I was able to cancel this order in time (I hope, as I still have to contact my bank today), I am VERY concerned that this vendor is allowed to sell products via Amazon, due to what clearly appears to be fraudulent business practices.

I was making order in Amazon and I thought I was paying with my credit card points but I didn't know that when you used a another credit card, it saves in the account automatic. So was using my friend's points. Not mine. I hope this don't happen to no one.

This is crazy. I paid for Amazon prime and have always gotten my packages within 2 days. Now they have changed it to where some items in prime take 1 week for you to receive them. Amazon has lost its value to me. They have cut back on the good prime shows charging for more than before and now have literally stopped their 2 days shipping. Hey they made the rules when we joined prime that prime items would receive 2 day shipping and now are not following through with their promise. In the last 5 years my wife and I have spent over $20,000 dollars on prime simply because they offered 2 day shipping by joining prime. As for Jeff Bezos enjoy the money we spent because you won't see another dime... time for eBay.

So there is a bad apple working at Amazon. I have been a Prime Member for 5 years and ordered over 400 times. I had my first bad experience with customer service. I let him know he was rude. His username said "Michael." Well as chance would have it "someone" requested my paid for until Autumn 2016 Prime Membership be canceled. Just a few hours AFTER Michael was rude to me. What are the odds, eh? I talked to a specialist via chat and her big resolution is to lock me out of my OWN account. So now as a disabled person who relies on Amazon I am completely frantic. This has been a horrifying experience. And I have no recourse right now. I will be contacting the Washington State AG for Amazon and the BBB though.

I finally received the item but from the condition of the item I felt it was used and it was returned and some one at the company send me that one instead of something new. So I called up to explain I would like a replacement. I forgot the customer service rep name, but the guy who answered the phone had a sarcastic and condescending attitude accused me of being a trouble maker in his own way. I am not a troublesome customer, I told him many times I have received merchandise that was damaged as well looked used and I called to get a replacement not a refund but a replacement. I believe if I bought something new I should get the item new not damaged or used. He said I cannot receive a replacement when I asked why can't I, he said he does not know even though I told him I do not want a refund I just want what I pre ordered.

Ordered Jarrow DHEA vitamin supplement Jan 19, 2016. Items delivered were Green Tea Supplement with a DHEA label slapped on. Mailed them back by UPS that week. Amazon sent notice thanking me for returned items on Jan 28. Then a series of emails were sent by Amazon stating that if I don't send items back, they will bill my VISA account. I tried emailing and calling them without success. My card was billed today (March 8). I finally got through to a live person who apologized and said they would credit the amount back in three days. No explanation about why they didn't look at their return records, or why they inferred that I was lying.

I just got finished selling ALL my bitcoins! Over $2,133 worth of bitcoins, sold on LocalBitcoins.com for Amazon.com Gift Cards and Vanilla Visa Prepaid Credit Cards. As you can assume, the Amazon Gift Cards were simply loaded to my Amazon account. As for the prepaid credit cards, I purchased more Amazon gift card balance with those. In other words, reloaded my Amazon gift card balance with the prepaid credit cards. Shortly after finished selling all my coins, my balance had a beautiful balance amount of $2,133, and I had not yet purchased a single item on their website. I was just hoarding the balance because I loved the idea that I had so much money and I could get so many items for such great prices.

Amazon India is very bad return policies. I have return an item 10 day back but Amazon has no interest to return my amount. Reply of the customer service agents are illogical. If Amazon continues to do this kind of cheap business, definitely very soon, you will see it has closed its business in India. The seller they have involved for the item is an idiot so as Amazon. I will ensure this will be my last purchase from Amazon India. Does it seem logical... the place where Amazon can deliver the product doesn't have pickup facility while returning.

Amazon promised me delivery of an item by Saturday, but did not deliver on Saturday. I got a text message saying, "We tried but we're unable to deliver your package. We'll try again on the next business day. We apologize for the inconvenience." The problem is, my wife is a teacher who needed that item, a DVD, to show her high school class on Monday, so retrying the next business day was not good enough. Most of the time when I order from Amazon, it's not that important for it to be delivered exactly on time, but this time it was. This is the first time I experienced this problem with Amazon. I am not yet ready to cancel my Prime membership over this, but my formerly high opinion of Amazon has gone down significantly. It is not clear what the "explanation" meant. Did they come to my house and find no one home? Did the delivery truck driver have a flat tire? What does it mean when they say, "We were unable to deliver your package"?

Damaged item received. We bought 12 Laptop Dell Latitude E6420 fulfilled by Amazon.com from TECHarvard seller. One came severely damaged. We were not able to get any information about replacement or refund from their customer service.

I requested a refund on Feb 18th. I was approved by the seller for a refund. They received my return on Feb 20th. As of today, March 4th I have not received my refund and Amazon has not been any help.

Amazon have owed my company for products we supplied their customers for over 3 months. They will not pay and it's no wonder that they are now on multiple do not sell to supplier lists. Do not deal with Amazon. They are a bunch of liars and thieves and don't even speak English correctly most of the time. Sellers and buyers be aware.

Added items to my cart that totaled the required for free shipping. One item, a batting tee, said '29.99 plus free shipping on orders over $49'. So, I added it to my cart and added another to make it over $49 - both items stated free shipping on orders over $49. When I tried to check out the total was over $50 but I could not see the free standard shipping button for the batting tee. I did not want to pay S&H so I left the items in my cart and came back 3 hours later to see if I could figure it out but the tee had doubled in price and had been moved out of my cart.

First, Amazon isn't my favorite when ordering online. Slow shipping, high prices, unfriendly search engine, and lastly I can't use PayPal. But there are those times when I do make use of their site. Recently I placed a small order with Amazon using the card that's registered to my Amazon Account. Shortly after placing that order I noticed an unexplained debit charge for $1.00 titled "Amazon". I called Amazon's Customer Service immediately and was told they sometimes run a "Test Charge" to confirm they're getting a valid credit card account. They said that I could expect to get it credited back to my account within a couple of weeks. WHAT? I have never before encountered a business that could secretly withdraw funds from a customer's account for the purpose of "account confirmation". This has got to be illegal.

I don’t think Mr. Ralf ** managing director Amazon.de GmbH: will be happy!!! Amazon will take your money from a prepaid card but to make any refunds they will force you to prove that you have and must enter a valid non prepaid card. My name is Jimmy ** residing in Heidelberg, Germany. Recently Amazon charged 46.41EURS from my still valid prepaid credit card from ReiseBank (Master card). I also used this same card to make up to 3 purchases as a private normal customer of Amazon. They claim that I had pressed a button on my computer and that through that I become a seller customer which services I never applied for and I am not a seller customer of Amazon. I have never engaged in seller activities with Amazon.

Used to shop Amazon.com frequently and referred friends, NO MORE. Sometimes I waited for weeks for items to arrive and every time I go on Amazon to check items I was thinking about buying, they are a lot more expensive. Prices rise by minutes, they don't appreciate the customers who have been there for years. Oh well the bigger you get, the harder you fall.

On January 21, 2016 I received a package that I ordered from DigitalandMore through Amazon.com for total of $830. I had ordered a Nikon d5500 package that had 4 lens and various other items. Upon inspection of items I found a lens that did not work. I contacted Amazon and DigitalandMore asking for a replacement. I was told that the lens was not broken but was in fact not compatible with the camera it was sold with. And was told that I should have checked with Nikon before purchasing the package to make sure everything was compatible. Amazon advised me to file an a-z guarantee claim and they would take care of it.

There have been complaints of Amazon's refusal to allow customers to choose to speak to reps from the USA going back over a decade. My reason for not dealing with India is reflective of my most recent horror with the agent who had no advice for the required uploading of the Kindle - I have no WIFI place where I can leave my Kindle for 24 hours safely, and I haven't seen the USB port in over a year for a manual upload. If I don't comply with the things I cannot do by 3/22/16, my Kindle will become an inoperable piece of junk.

I have shopped at Amazon for years. I would place an order, and 9 time out of 10 it shipped the same day. Now unless you pay them $99 for prime, they hold the order for a minimum of 4 days before shipping. Well I have figured out their little game, so unless their price is much lower than I can find elsewhere, I buy from another dealer. I have gone from ordering from Amazon 75% of the time, down to maybe 30%. I think Amazon has shot itself in the foot. No one should be expected to pay a retailer $99 just to get good service.

I am giving Amazon.com one star because two shipments were supposed to arrive 2/17, then changed to 2/21, have not arrived yet. The email I received from amazon.com contained an apology and simply indicated that if I didn't receive the rugs by Sunday 2/21, I could contact them for a full refund. I'm not interested in a refund. I need the three rugs I ordered. I just tracked the shipments on FedEx website and I discovered that the rugs were shipped Friday, 2/19 and will arrive 2/25. I find it bizarre that my amazon.com account still shows the shipment to arrive late on 2/21. This is extremely poor customer service.

I received this email today from Amazon seller's support: "We wanted to let you know that your Sponsored Products campaign(s) listed below are going to expire within the next few weeks. Don't miss a day of advertising because your campaign(s) have ended." And I just wanted to ask you why I have received this message when I was not able to activate the promotional items because for some strange reason they were all NOT in the Buy Box?

Let me start by saying I almost never shop online. I decided recently to build a Gaming PC and it's easier to get the parts I want online. I have a couple friends I work with who say they are prime members of Amazon and it's awesome and I should try to order my parts from them. So I first start by asking how much that costs and they say about $100 a year. Well I don't shop online much so I wasn't going to buy the prime membership, but thought if they are treated so well maybe I will be too, and that's where I went wrong.

I ordered three $50 gift cards on Feb 4th. One to delivered immediately, two on Feb 13th. I got confirmation emails from Amazon of all three transactions with the correct email addresses for the gift cards to be sent to. The one person I sent the card to immediately got her gift card. When the 13th came the other two people did not receive their cards. When I looked at the delivery confirmation sent by Amazon on the 13th, THE EMAIL ON BOTH CARDS WERE DIFFERENT AND THE CARDS WERE REDEEMED. Various phone calls to Amazon as well as Email to Customer Service with screenshots lead to them closing my account!!! When I finally got my account opened back days later I received an apology as well as they can do nothing about the gift cards cause they were redeemed!!! THEY WERE REDEEMED BY WHOEVER CHANGED THE EMAIL ADDRESS.

I am selling on amazon since 2008 with excellent performance. Some time in 2013 they found few items that was describe as they wanted it. In the same time I sent them few items that was pass the testing. They put it down in 2014. They found another few item and they sent me warning that I fix and I was told to reapply with $500 (it's a nonsense just to show the shareholder the are in profit) non-refundable. I had to borrow the money.

For years I've noticed a dollar charge with each item purchased with Amazon. When signing up I added my credit card. I used my Bankcard and it automatically check off the box as debit. There was no opting that selection. So when looking at my statements of my bank I've noticed a dollar charge for each and every item purchased with Amazon. So I proceeded to call my bank and explain to them and ask them why this was. They had advised me to call Amazon and to put in a complaint. So I did and I got absolutely nowhere. The lady completely insulted me by telling me that she would walk me through and taking out my debit card and putting it in as a credit card. I had advised her that I wanted a refund on all of my dollar charges because it was not my fault when putting my debit card in. She said it was completely impossible and she cannot help me.

I have been a very happy Amazon customer for many years but especially since 2005, when I moved to a small Southern town where I cannot find the products I had available to me in the large metropolitan area I lived in. I use a lot of imported products and Amazon provided them for me. They were not cheap but the Euro exchange was high and I paid what they asked and enjoyed my purchases a couple days later via free shipping delivered to my door.

I bought Microsoft Office software on Amazon.com. The software was illegal. Not only can't I return it (out $300) but I can't even leave a negative review. Furthermore, I received a product that was not as pictured. Not only won't I purchase on Amazon, but worse for them, I will tell every consumer and business I run across (many) that Amazon is the worst place to make a purchase as you can lose your money with no recourse.

I have enjoyed Prime membership for the last two years. All shipments are right on schedule. And, who can pass up two day free shipping for just ninety nine dollars a year on Prime eligible items (many items qualify). As an avid reader of this site, I have seen the numerous online horror stories from big-box and specialty retailers. Wake up and only order from Amazon with the amazing benefits of Prime!

I had ordered a White Board from Amazon from the seller HAKIM on 4th of Feb. It hasn't been delivered as yet and all I got was a call from Speed Post (the courier service) saying that they cannot deliver the product as it would not fit in a cycle. Fit in a cycle? I paid Rs. 214 just for shipping charges and they give me this reason. I contacted the seller on email as well but he tells me lies that the courier service came to my house. They have a very negative rating (check the screenshot) The COURIER SERVICE NEVER CAME AND DID NOT DELIVER. I am forced to make this complaint and hope Amazon takes some action.

I have had a problem with an order since 12-17. I have been lied to, misdirected, and flat out was mistreated! 1st unit I received was faulty. 2nd unit was damaged and refused. 3rd unit had min damage to box only so I accepted it.. While I was on the phone with Michelle (rep for Amazon), she was handed a script to read to me to shuffle the call to legal dept. I then asked for a supervisor and SW chip (lead for her dept) has took over this matter and said he will issue a refund for the org. purchase and comp the new unit. We shall see?

Item delivery a sham!! An LG Electronics 60UF8500 60-Inch 4K Ultra HD 3D Smart LED TV (2015 Model) was one of many items I ordered including surround amp, speakers, TV stand, etc. I originally ordered an open box, 'LIKE NEW' TV thru Amazon Warehouse. The TV was scheduled and delivered in time for the Superbowl. It was delivered with enhanced delivery (they take the TV in and set it up to make sure it is working correctly) but the TV was unusable and the stand was missing from the box anyway (so much for 'like new' condition with actual parts missing). The screen looked like it had been stepped on with a heavy load. The screen actually had 2 footprint cracks in the screen and was full of artifacts. The delivery was refused and the delivery company recorded the issues and provided photos to the shipper (Amazon).

I have been selling a few books and CDs on Amazon to raise money for dog rescue. I've never had a problem with Amazon paying me before. But yesterday, they said they could not pay me because they my credit card was invalid and they needed to verify my bank account through my credit card. I really don't understand why when they have been paying money into my bank account for over two years. However, my card is not invalid. I spoke to someone at Amazon and have had a long email exchange with various drones. All they do is send me format emails telling me what their rules are and to contact my bank. This doesn't help at all. Useless customer service, and they are not handing over money that is mine! I wonder how many people they have done this to who have given up eventually!

So I was a happy bride to be when I started using Amazon regularly. I had bought a few Christmas gifts then went right into the wedding, spending $1,000 in 2014 and nearly $3,000 on the site in 2015 total for just the wedding. I had also taken out an Amazon CC for any other wedding purchases above that amount. It had a $500 cc limit. Amazon got a large part of our wedding business thus far and things had been going well. Why not right? I am a normal working adult. They charged my cc and my debit card and gave me the runaround with Chase Bank for so long it was all covered up. The first day they admitted to something having gone on on my account, then never did again. They refused to help solve the problem and along with JP MORGAN CHASE FINANCIAL INSTITUTION I lost my great credit score for trying to fight them for a sizable amount of wrongful charges. I may work but I am working class.

First and foremost I never bother with writing reviews let alone go out of my way to create an account just to write something but this company deserves all the bad credit it can get. I purchased a physical book from third party on Amazon not too long ago. I tried refunding it but the address that was given was wrong. So I contacted Amazon's customer support and they claimed to have fixed it by e-mailing the third party guaranteeing me a response within 2 days. A week goes by and the third party emails me and we don't resolve the address issue.

I had a slight misunderstanding with the Amazon Prime account. I thought I was signing up for a free 30-day-trial, when in reality, I signed up to pay the $99 for the year account. Being a high school student where I don't make a lot of money, I was extremely scared. Taking $99 out of my account which I was saving for college, was terrifying. I called Customer Service and spoke to a wonderful girl named Melanie. She helped me through the step by step process, keeping me calm the whole time. She ended up being able to refund my money and even told me about discounts I can get with Amazon once I'm in college. I could not be more thankful that she took the time to help me. Thank you Melanie!

Poor customer service -- worst experience. Poor on Amazon. I have requested for the change of delivery address. These guys made a mess. Have initiated the return by their own and also for refund. How could they initiate the return without intimating the customer who is waiting for the order? Poor on their part. Sorry to say this these people are "good for nothing." Indian e-commerce companies are far better than Amazon.

Be very careful ordering this product from Amazon. The disc arrived in a broken case with the 2nd disc being defective due to flaws in the disc. I have been a customer of Amazon for 15 years and they treat their customers like crap. I'm a long distance truck driver and I have to send my mail to a secure address while on the road. For 10 years that was not a problem, but now Amazon has decided that if my orders go to a mail receiver where it is signed for and secure, I don't have any rights as a customer. This is not right. I can't leave mail pilling up at my condo door while I'm on the road, because it would be stolen. My truck is my home and there's no one else to receive it while I'm on the road. Where does Amazon have the right to say how I should receive my mail? What has happened to customer service. Companies want to dictate how I'm suppose to live and then they wonder why customers aren't buying as much.

Extremely frustrated and disappointed with the seller, shipper FedEx and Amazon.com. I ordered this item 3 weeks ago and it was never delivered. I proceeded to contact Amazon customer service who then contacted the seller confirming the item was delivered and signed for... THE ITEM NEVER DELIVERED AND NOWHERE TO BE FOUND BY MYSELF OR ANY OF MY BUILDING RESIDENTS. I asked for proof of delivery and it was never given to me by amazon or the seller BUT THEY TOLD ME THE ITEM WAS SIGNED FOR? I strongly recommend you do not purchase from this seller or use FedEx as a shipper. Very disappointed that neither the seller, amazon or the shipping company will step up and fix this situation. It's not necessarily the mistakes made that reflects a company's reputation but more so how they handle the mistakes and if they attempt to fix them. Buyers please be careful.

Sigh... I heard that you could sell things on Amazon. I have a lot of gently used books that I wanted to sell. I read over their fees and do a little research on how it works so I decided to go ahead and give it a try. I start creating a seller account and as soon as I put in my credit card information "BAM" I get a message saying that my account had been suspended. What?! Okay so I call/email trying to get someone to help me figure this out. I finally get an email from the seller-performance group saying that I was permanently banned from selling on Amazon and please do not respond to this email. That was it. No investigation, not even a return call. I decided this was a company that I didn't want to do business with. If someone had used my email address or my name in any kind of fraudulent activities I feel like they could at the least let me know what happened. I had to close my cc account/change debit card the whole nine.

Total ** customer care that doesn't support its sellers that make them money, and allows buyers to submit bogus claims. Disgusting. Sellers beware - they don't give a damn about you.

I had purchased a watch through Amazon.com and paid extra for shipping so the next day I received 3 out of 5 items ordered but the one item that I needed was not there even though he said it that was delivered. So I contacted the customer service and explained the situation and the importance of the item. I was told to wait until Monday so I did. No item waited until the previous week nothing. So I called customer service and the support specialist told me there is nothing more they do for me.

Please read and be advised, this is my only outlet to help people. I take full responsibility for this message. It is the truth. I unexpectedly received a lenovo smartphone in mail that I did not order. I contacted customer service by phone and they said "Sorry that your information to your account had be hacked. We will notify buyer and you can return phone and get money back." The only thing they said for me to do was to change my password on my account. I called again, twelve days later, still have phone and nothing credited to my account. I spoke to another customer agent. I could not understand them. I asked to speak to someone else. They said I will get manager. No one ever picked up after fifteen minutes. I hung up.

I bought a pair of Bluetooth headphones over a month ago, they were DOA. I returned them in a few days. Now, a MONTH later, they send me an email telling me I have 24 hours to return it, or they will recharge my credit card. UPS tracking confirms it was picked up a month ago. I spent 10 minutes just trying to find out how to contact them on their website. They hide that information from you! When I finally went through the whole ordeal of selecting the order, and selecting my issues from the drop down menu, and click EMAIL, it then tells me I have to select an item first, and the same thing happens over and over.

I ordered a pair of shoes. They did not fit me or anyone in my job, where there's over 35 employees men, 10 of them have the same shoe size. The shoes were made for a clown. With a very skinny foot. They refuse to send a call tag to pick up the shoes. They wanted me to go take them to a shipping company and ship them back which I don't have the time to. That's why I mail order my shoes. Amazon said they would refund me and to do whatever with the shoes. I never got my money from them. I call back to speak to supervisor, and they never put one on. Make a long story short I don't recommend Amazon to no one.

I purchased a Toto toilet and the service to install the toilet from Amazon.com. The toilet arrived promptly I scheduled the service to install the toilet. The instruction stated that the service order will be routed to the service provider and someone will contact me within 48 hours. No answer after 48 hours. I thought the order did not go through. I cancelled the original order and placed a new service order 3 days later. Then I got a call from a service provider inquiring about the cancelled order the next day. Because of the order was cancelled, they could not performed the work. Amazon routed the new order to a handyman service in Arizona state by mistake. Of course they can't install the toilet in Los Angeles! Amazon realized the mistake and rerouted the order to Sonny's Handyman service.

I ordered two white leather couches. One arrived good, but one arrived severely damaged. When I opened the box, the leather couch was torn largely in two places. The areas torn on the white couch were bruised. So, someone must have hit or dropped the box hard to cause the bruises. I contacted Amazon that one of the couches have two large tears. I requested them to pick up the damaged couch and to send a replacement. Customer services dragged on and on. I sent them photos. They will not send a replacement. They kept asking for photos over and over again. I informed customer service that I've sent them the photos of the damaged couch already. My emails proved that I've sent them the photos to the correct email address.

I absolutely love shopping with Amazon because of their incredible customer service support. I'm really shocked by their 2 star average review on ConsumerAffairs considering how customer focused they are. Every time I call about a complaint with an order, they never fight me on little details like other companies would and simply try to fix my problem with no 'ifs and or buts'. There's never a robot that answers my phone call; I immediately speak to a human being (WHO SPEAKS PERFECT ENGLISH) and always get my issue resolved within 5 minutes. It's incredible. Amazon is the best.

My purchases through Amazon.com have been flawless with the exception of one subscription order that has become an issue. I never have received the original order yet I still get the next orders charge on my card. I have not been able to resolve this issue with customer service and they are unable to help me resolve the issue. This issue is ongoing and I have faith that it will be resolved soon. Amazon has great prices, I really like that they show me all of the buying options.

We are an Amazon Prime member and totally satisfied! We place at least one or two orders a month with free shipping, watch their online movie streaming regularly, buy all my Kindle books there. The thing I most like is the comparison and description of items. We always check customer feedback and questions related to the item and feel reasonably confident when making a choice. We recently received a defective $500 electronic item, called customer service, it was a no-questions-asked just authorized UPS pick up and item was replaced. I don't know of any reason that Amazon would not be your first choice for shopping.

I used Amazon.com a lot. I order books, movies, cosmetics, health products, and more. It's a convenient way to shop and I am satisfied most of the time. I am a Prime member, and while I have the perk of 2-day shipping, items that I order rarely are delivered 2 days from the time the order was placed. In the beginning items always arrived in 2 days, but as Amazon grew in popularity, that 2-day delivery rarely happens. While most of my purchases are great deals in terms of price and quality, there are some items that are over-priced and there are some items where quality is questionable. Read reviews and shop around.

I have had a very good experience with Amazon. I usually find the best price, and the item arrives in 3 days. They allow you to return, with no hassles. I bought one item from them and ordered the others (same item) from Hayneedle. The item from Amazon was of good quality. The item from Hayneedle was of lesser quality, looking like it was seconds. I had only saved 2 dollars on each item purchased, and took over two weeks to get, and I was not notified of it being on back order. I will only go through Amazon next time.

I purchased through Amazon and was deceived by their advertising. I had researched the items I was purchasing and would not buy because the cost in US dollars was too high. I finally found the items I wanted quoted in Canadian dollars. The invoice also reflected Canadian dollars NOT American. However I was charged American dollars. After much emailing back and forth I finally gave up as they did not reply to my last email. They said my purchase would be converted to American dollars upon checkout. It was not.

Over the 2015 Christmas holidays, I ordered five items from amazon.com and every item was delivered on time. Also, all items came with free shipping. I have shopped at amazon.com for the last 10 yrs. and find that they always go over and above to make my shopping experience as pleasant as possible. I would recommend amazon.com to anyone shopping for something and want quality and to have that quality item get to them on time and without damage. I have over the years had to return things and the seller reapplied the money to my credit card account in a timely fashion.

I have never had a bad experience with Amazon. One time I had ordered a KitchenAid mixer as a wedding gift for a cousin's wedding. I just figured everything was fine. I never got a thank you note from my cousin but I didn't want to complain. However about a year after the wedding I happened to mention that I hadn't gotten a thank you to someone who in turn mentioned it to a relative who told their parents. The parents replied that my cousin didn't get a mixer from me. So when that got back to me I called Amazon. They looked into it and said it had been reported as delivered - left on porch. So we figured it was stolen off the porch. Although it had been almost a year, Amazon still credited my cousin's Amazon account the cost of the mixer so they could purchase one. So I really have faith in Amazon.

I have been a member and user of Amazon and Amazon Prime for several years. I have purchased everything from baby items to pantry items to clothes to computers, lawn and pool supplies, electronics and of course, Kindles and book downloads. Only once was I terribly dissatisfied and had to return a product. No worries, full refund. I urge anyone who likes good prices and convenience to use Amazon and/or Amazon Prime. Read the customer reviews, use the interface to ask questions, and compare prices online and if you can, in local stores. Amazon is great if you are a savvy consumer that values time and convenience.

Usually my orders have been more than promptly delivered. Last Christmas, a gift that I had ordered did not arrive until the end of January. Amazon went above and beyond to apologize and remedy the situation. If more companies had the same work ethics and philosophy as Amazon, consumers would be pleased, and the companies would have much success. I love Amazon. I order most of my textbooks for school from Amazon and they are always delivered quickly which is very important to me.

Because of a disability, I'm not able to shop for too long at one time so ordering from Amazon has been an advantage for me. In several years of using Amazon, there have been only a few minor mishaps, which were caused by UPS (package left at the wrong apartment building once), and were fixed in a short amount of time. If an item I ordered is no longer available, Amazon informs me by email. I'm able to choose gifts and send them directly to the recipient without shopping on foot and having to make an extra trip to the post office. Most of the time, the shipping is free. If I want something sooner I can ask for an item to be expedited, but the free shipping usually only takes two days. If an item ordered on Amazon is sent by another company, it may take longer. I am informed by email of the status of my order, and I can check on it any time through the Amazon emails. I highly recommend ordering from Amazon especially if time or health is an issue.

In general, my experience to buying online at the most of retailer it is excellent, I have very good experience. I did 99% of my Xmas shopping online and is great, don't have to go from one store to other looking for stuff. You can find whatever you want at the tip of your finger and browse different website and compare price etc. I hardly go to store or mall, they are too crowded and subject to determine hours, online you have access 24/7/365 any time of the day or night. Thanks God for modern technology :-)

I have purchased various items from this retailer several times and I have not one unsatisfied thing to post. In the way things are so risky these days Amazon will take that risky edge away so you can relax and feel comfort that they stand behind your purchase and if you are not satisfied they will fix you right up. They have a top notch customer service department to handle all of your needs and are very helpful in making the customer happy. This is one online retailer that I have come away feeling 100% satisfied with and I would recommend them to everyone that likes to shop online.

I am a big fan of Amazon. When we first moved here in 2007, the closest store was about 15 miles away and I quickly realized the value of Amazon Prime, that delivers boxes to your home via UPS (or other sources). I saved a lot of money and time using their service and their shipping is always fast, efficient, and excellent quality to protect the product. Their prices are very competitive with brick and mortar stores and their return policy is very easy and convenient (they send you a return number and you take the device to the closest UPS).

It seems every time I need something I can find it on Amazon. And for a better price than the stores and that saves me money. As far as shipping costs most are free during the holidays. And after the holidays it doesn't cost that much and you still can find sites with free delivery. And it is much easier than dealing with the disrespectful people in the big box stores. Sorry but it's the truth. 98% of the time my product that I order is in great shape and if it get broken in shipping Amazon gets you a new one quickly. So far I have used Amazon for at least 7 years it seems. All in all it's a great way to order and save miles on your vehicle and gas money in your pocket.

I signed up for the Amazon Prime Membership to save on shipping charges and it was worth it. The response time for Prime merchandise is phenomenal! Returns are quick and easy; and, I only had a problem with about 2% of purchases, i.e., defect in product. I have not had any problem in receiving the wrong item. It is very difficult for me to physically 'go shopping' so I do a LOT of shopping online. Amazon is the absolute BEST at what they do. I stick with the Prime products whenever possible and the service is amazing!

While I enjoy the use of Amazon Prime, I find that the membership does not always have the better price. I often find that I pay less purchasing from vendors Amazon displays with price comparison, including shipping costs. I do not like purchasing from non-domestic sellers. Specially China; products are often copies of originals and quality is often incredibly inferior, and take weeks to arrive. While I try to avoid making such purchases, regulations (NOT Amazon's) make it difficult to find out I have purchased from overseas until the item shows as shipped.

Amazon is easily the most customer friendly business on the planet. Amazon thinks, eats, and breathes customer friendly. The prime membership is simply amazing. My wife and I have been able to make a much more educated purchase than ever before. The customer reviews and the two day shipping make buying confidence at an all time high for me. Many times I find a little lower price somewhere else, but not enough to make it worth it. Amazon rocks this world.

I live in a remote area in Georgia, 25 miles from any major shopping stores. I began using Amazon in July of 2010 and have not had any problems with on-time delivery or product quality. If I was not satisfied with a particular product or misread the description of the product, I had absolutely no problem with returning that item. Right now I am waiting on 2 items that I've ordered and have been kept aware of their delivery date. I'm very happy with the many items I've received and kept from Amazon and their affiliated suppliers.

I have shopped with Amazon for several years and have always been pleased with the sellers quick actions to well package my products prior to shipment. I have never received a damaged product due to this diligence. Add this to fast shipping and you have A+ service. I also shop at Amazon for price savings. I compare prices in stores and at other online sellers and always find that Amazon has the best price for the item I am buying. To sum up, with Amazon you get the best of 2 worlds, great prices and wonderful service!

Love the extensive products that are offered by Amazon.com. I especially love the Amazon Prime membership. It offers two-day shipping and they do not disappoint! I have even gotten products overnight using it. Yes you have to pay for it but the nice thing is that, especially for my son who is in college, they get a discounted rate for this service so if books are needed they can get them pronto! Have never had a problem with them so really cannot rate customer service but their prices are very competitive and I use them over and over.

If ordering directly from Amazon Prime and delivery is guaranteed within 2-5 days, you are good to go. But, buyer beware whenever it's an unknown company and whether you need the gift(s) for a special occasion by a specified date. I ordered 2 Christmas presents on Dec 2nd but did not arrive until Jan 12th, only to find out they were international companies. Know the facts, definite delivery dates, and guaranteed items. One item wasn't what was only a partial order but the item delivered showed a different photo. If this happens, demand a refund or use VISA to back you. I'll only order through Amazon Prime from here on out.

I have dealt with Amazon. ca for several years now and have been very satisfied with their services. Even when items have been on back order, they seem to give a far out date and in my experience the items come in before that date. So no extended wait times. Which is a good thing when ordering for special dates such as Christmas or birthdays and such. I have also been refunded for any price changes for payments made when exchange rates have varied due to the time of purchase versus the date of items being shipped. I would recommend Amazon to anybody wanting to purchase various products online.

Amazon and eBay have set the standard for online shopping satisfaction. Since we spend $1000 a month online we are treated as 'best customers'. If something we bought is not right Amazon sends UPS to pick it up, pays the shipping and refunds our money within a day or two. This isn't a new experience for us; local retailers treat us the same way. Walmart online, Home Depot and others have followed suit, making ordering online and picking up at a store or shipping to your home for free far better than going to a store to discover something is out of stock.

I absolutely love Amazon because their website is easy to use. They offer free shipping after you spend a certain amount, and I have ALWAYS received my purchases earlier than promised - EXCEPT when it is through another retailer through their site. But that is a chance you take when there is something you really want. I do not like this about Amazon. I am finding that a lot more items are offered from independent vendors, which costs shipping rates that are, in my opinion, pretty steep or more than I want to spend. I have gone to other sources to place orders quite a lot in the past year because of this.

Because we live a good ways out of town, I do the majority of my shopping from Amazon. The merchandise is always sent promptly and I receive an email both confirming the purchase and another to let me know when it has been shipped. If I am dissatisfied with anything I order I know Amazon stands behind every product, and if I need to return something there is an envelope, postage, and a form to return explaining why I am returning it. Reimbursement is always made promptly. I highly recommend shopping through Amazon.com.

If you check net-wide, you will often find Amazon can be even cheaper than Walmart online, especially for staple products. Returns were easy if you can manipulate your own account as set up. The one "con" I have to the "pro" comments is this: they change the prices multiple times per day. Example: when I was going to buy a second Rubbermaid, 40 slot storage unit for the garage, I initially paid around $37. After that, they persisted in almost $46, even within just a few days. It's like a roulette game. However: they ship well and fast - fast beyond comprehension, actually.

I have been a member of Amazon for 11 years and, I have never been disappointed. This is how a company maintains their reputation, which is excellent through being customer service driven. I received all of my packages on time, but you know what really impressed me. I purchased a toy that did not fit the age group, I called customer immediately, received a return invoice via email, and promptly the item shipped and received credit. Whatever I need Amazon will have it and prices are normally less than some of the big box stores.

I made a purchase at Amazon just before Christmas and they sent me the wrong thing. When I called them they emailed me a return shipper and gave me a substantial refund, while shipping me the correct item. But when it arrived it had one broken part which I had to call the manufacturer for a replacement. They took care of it and Amazon again gave me another credit for my trouble. Some little hassles, but Amazon more than made up for it in great customer service and their prompt price adjustments for my trouble.

As an aggregator and sourcing agent for online services, Amazon provides exemplary service. The only difficulty with their site, from my point of view, is the difficulty of distinguishing the differences (other than price) between the sellers. Shipping policies (e.g., who can ship overnight, via Prime, and who doesn't) is a challenge to navigate, at least for me. As to Amazon's service, they are first rate. I had difficulties in understanding shipping policies and contacted them on an Sunday afternoon at about 3:00 PM, not expecting anything but an email the next day. I received a personal call about 20 minutes later asking how they could help. Impressive.

Amazon is a well organized company - their Amazon Prime is an outstanding service. I like it for the convenience and value. I even order birthday/Christmas gifts there. The few times I had a problem with a product, their customer service was excellent - just download the return label and have UPS pick it up. Amazon replaces or refunds immediately. I don't particularly like shopping at malls and really prefer the online retailers. I probably order from Amazon at least twice a week.

I am a prime member of Amazon and wish I had bought stock in the company when I first began shopping! I have bought many items over the last 4 years and will continue to shop in the future if stocks don't continue to tumble! I always come away from returning, or complaining about items not received in a satisfied customer bubble. Amazon does not disappoint, they strive to provide customers excellent service. If only our government would learn from them.

My experience with Amazon has been excellent, overall. When there has been a problem, they have resolved it quickly and without hassle. More retailers could learn a lot about selling products by modeling Amazon's example. Grant it, their huge size gives them many advantages, and is a bit concerning regarding their ability to put local retailers out of business. But, we work to support our local businesses - provided they're not being ridiculously stupid in their pricing and business practices - of which we have found a few.

They have almost everything you are looking for. Their prices are generally good. However, sometimes they go up if you don't buy right away, even if you look again very soon after your initial search. It seems that this might be something they almost have programmed in. It isn't just me who has observed this - I wonder how they do that? You look for something, find the price, check other sites, go back to buy it at the price you saw - and it's already a higher price?? Hmmm - seems suspicious. Other than that, they are usually reliable and have good availability and prices.

Amazon has been very good in the online channel. They have very competitive pricing and great selection. Searching for a product - and related options - is very quick and easy and much better than fighting traffic, parking and covering a football-field sized store to pick out a few things. All online retailers had a nice increase in 2016 partly due to their offering free shipping which is the only issue I have with online shopping. Sometimes the shipping is out of line with some of the smaller retailers.

I use them frequently and go to the site almost daily checking a variety of products. More often than not I buy from Amazon over any other online retailer. I especially appreciate the lengthy reviews, and that it doesn't seem like Amazon censors comments too much, so one can rely on their veracity. I like that merchants can comment as well to consumers. Also, their descriptions are pretty good. The only observation I would have is that they require those selling supplements to provide pictures of the FULL label so that I can read it is its entirety. I have purchased product, only to find that it has ingredients that I can't take. So that would be my one request.

I've been an Amazon customer for many years. It was amazing in the beginning. Then it was forced to collect taxes for many products. Then they raised the Prime membership by about a third. And finally, their pricing stopped being competitive. One small example: the identical size and brand salt I use is under $5.00 at Whole Foods. The cheapest I can now find it on Amazon is around $7.00. Buying the salt in bulk on Amazon still doesn't keep it competitive with bulk pricing in my local area. While delivery to my door is easy and convenient, spending more money on items I used to purchase on Amazon is not. And since I prefer Netflix to Prime entertainment, I have little reason to renew my Prime membership next month. Instead, I will pay for shipping if I want to shop there.

We have utilized Amazon for numerous items over the past year and found the products choices to be numerous and well described. Having made several incorrect choices and/or unwanted items their customer service was outstanding for the return of the items for different ones and/or for refunds. Their website is very well constructed and very user friendly when ordering and/or making returns, even to suppliers selling through Amazon or directly from Amazon. Their "Prime" membership is well worth the $99 per year just in savings on shipping. The availability and convenience of shopping online saves much time and expense.

I was able to shop from the comfort of my home, knowing I would receive the quality I expected. I have ordered many times from Amazon.com and have always been well satisfied. If I needed to return or exchange something it was done with ease. I trust that my personal information is kept confidential which is of great importance to me. My only complaint is when I have multiple purchases from different people I am charged multiple shipping charges which can get quite costly. I would do much more online shopping if it were not for such high shipping charges.

Amazon is the most amazing place to buy and I like that. However, I have a PO box which is not my physical address. Amazon has this real time algorithm which chooses if it sends US postal service or Sends by FedEx or UPS. They can't tell me which one and they make decisions of what to group and how to ship. So I can't outguess them as to which address to use. If I send physical address to the post office, then they reject it as undeliverable. If I use PO box and they decide to group something heavy and go with FedEx, then they won't deliver. Asked them many times to fix it, but they won't. Hence I can't use or trust amazon as a supplier anymore. They did tell me that if I got 100 others to complain on the same thing they would CONSIDER a change.

Am neutral about Amazon... It is efficient and generally am receiving what I am ordering but always order with a bit of reservation because if I need to return it it will be a hassle. Always feel like I'm ordering from a faceless machine, that my order isn't really appreciated. That I'm part of the Matrix... But do appreciate the shipping ticklers / trackers.

Amazon is my go to for online shopping. We buy everything and have also returned a few items without a hassle. We have purchased everything from college text books to food items. The one concern I have is if you buy something such as toilet paper in bulk from Costco. The same toilet paper on amazon may seem to be the same or better deal until it arrives. The quality and amount is not the same as it would be if you purchased from Costco. At any rate Amazon for the most part is great. I just recently used Amazons new service Amazon Prime Now. I paid the extra $7.99 for 1 hour delivery. If I didn't want to do the 1 hr it would have been around 2-4 hour delivery window for free being a prime member. The items showed up within the hour. No problems. Cons on that is the delivery person expects a tip. I understand and don't mind tipping. I always tip more than 20 percent. But this does add to the cost and that is a con from my perspective.

I've purchase a wide variety of items over the years using Amazon. My experiences have been good until this past Xmas. I ordered a gift on Dec. 12, to be delivered to my granddaughter, who lives in another state. It was an Amazon item, and they did not indicate that it was on backorder. I discovered this on my own when I went to track the package, which was being delivered by USPS. I never received any email or other notice from Amazon that it would not be delivered in time for Xmas. It did not arrive until the end of the first week in January--very disappointing.

I have been a regular buyer of electronic products on (amazon.in) and is fully satisfied and happy with (amazon.in) service from customer satisfaction, delivery, return policy etc. I know not everyone likes buying products online especially due to the frauds happening on e-commerce companies like (snapdeal, flipkart, ebay.in,) etc. But as far as my experience goes (amazon.in) is the most customer centric company who take cares of their customer in every which way possible. I would not say the same for snapdeal or flipkart because I do not shop on these websites but on (amazon.in) you can shop confidently especially their fulfilled products. So if my opinion matters and whosoever is reading this can trust amazon.in for online shopping. Thank you.

The biggest challenge using Amazon is making a decision unless there is a specific brand for which you are looking. The filters and sort by options help to narrow down the selections and are easy to use. And if you still are uncertain you can check out the reviews to see if those help you decide. Returns are a breeze if you are dissatisfied with your purchase. Being a Prime Member offers benefits that well pay for themselves if you're into movies and music. Amazon is always my first 'Go to' .com source.

When I have ordered anything online from Amazon I always feel comfortable that I will receive what I ordered in the time that it says that it will come in. If for some reason the item is not what I wanted or not the right size I never have any trouble returning it. With every purchase it always have what you need to return your items the box and the paperwork so it's very easy to return. With Amazon Prime you always have free shipping and 2 day shipping. I would always recommend Amazon to anyone.

I have placed several orders with Amazon throughout the last couple of years and my experience with Amazon has been flawless. I had an issue with one company not sending me exactly what I ordered and email Amazon about it. And the problem, they took care of it and I had my completed order within a week. I am never disappointed with my orders. They are always what is described on their site or better. This year I did all of my Christmas shopping on their site and received everything in time for Christmas. If there is an delay at all with your order they notify you via email and give you an updated delivery date. I was very happy with all of my dealing with Amazon and would definitely recommend them to everyone.

I purchased a digital antenna which was supposed to be for exterior use. It turned out that the product was mostly made of cheap plastic which shouldn't have been for exterior use. Another product I ordered was a sports glove which turned out to be the wrong size even though the box it came in specified the right size. Customer service at Amazon.com acknowledged my complaint and promptly refunded with apologies. I would buy from Amazon.com again... and recommend it to others.

I love shopping on Amazon.com. It's very simple to use, fast shipping, good quality products, and I can usually find just about everything I need or want right from the comfort of my own home; or by downloading their free and easy to use smartphone app. They have something for everyone! You can even make a registry on their site and share it with friends and family so others know what to buy for you for birthdays, baby showers, holidays, anything! Speaking of Amazon, I just received a package in the mail from Amazon as I'm typing this! How exciting, it's like Christmas. Haha. Wonder what it is? Time to check my mailbox! Can't beat the free shipping options on so many of their items.

I've used Amazon.com for the last three years. Last year, I finally bought into Amazon Prime. First, Amazon nonprime is an excellent place to order all types of products. Secondly, Amazon Prime is perfect for someone like me, that like to order various items/gifts all year long and receive free (if a Prime product) shipping. Their customer service is top notch and their return policy is one of the best (read well - various sellers/shippers). Their two-day free shipping is the best! I will remain an Amazon Prime member for years to come.

Have never been disappointed with Amazon purchases. They keep you informed of expected delivery dates and so far in at least a dozen orders it was accurate. As a Canadian it's advisable to order through Amazon.ca rather than Amazon.com because with the exchange involved, you could be very disappointed in what you pay compared to what you expected to pay. It's easy to order from the .com side without noticing you've done so, so again exercise caution before you purchase and only browse the .ca address.

This is by far the best way to shop. When I have a need, rather than go shopping and guess if they have it or not, I search for it on Amazon, where I always find what I need and more. There I get many stores selling that product, in the United States as well as outside the country. I can compare prices, including shipping cost, read the product reviews, and learn further about that product without driving to one store at a time, driving, parking, wasting gas, time, and energy. Also I base my selection on the reviews of the company (seller). Once I read the reviews and compare the pros and cons and prices, I may place an order with the company of choice, and my package is on the way.

It never tells us the shipping amount until the very last step where it may be too late the cancel the order. Often items will say "free shipping" with no star or asterisk to indicate a condition applies in order to get free shipping. Often on check out and even though the item claimed, "free shipping" at the checkout a shipping fee applies and it isn't evident where to click to apply the so claimed "free shipping" option. Very annoying to find out the $20 item we just purchased which claimed free shipping now has a $50-100 shipping charge.

I've ordered many things from Amazon from Vitamins to wristwatches and everything in between. Small purchases and large. I have NEVER had a problem with the vendors that sell through Amazon or Amazon itself. It took me awhile to purchase the "Prime" membership but I am glad I did as I have bought more and more things from Amazon which pays for the additional membership. What's absolutely great is that most of the things I have ordered that are Prime have always arrived as stated - the next day or the day after. If Amazon sold groceries I would probably order them too! Can't think of one complaint. Very very happy with Amazon and will continue to use. (no - I don't work for Amazon!)

Amazon set the bar for e-commerce shopping convenience, pricing, product selection, shipping, and good customer service. I shopped with Amazon since the early days when they sold nothing but books. What they have done with the Amazon brand since then is nothing short of amazing. True, you do give up personal attention and interaction when dealing with an e-commerce giant, but I cannot recall a single order or product problem that could not be resolved with the various online tools they provide. Like Walmart, if people don't agree with Amazon business practices then no one is forcing them to shop there. I for one have no problem shopping at retail giants and will continue to be an Amazon customer until they give me reason not to be!

I've been ordering online from Amazon for years and honestly can't remember a bad experience with them. They have a HUGE selection of merchandise and customer reviews for almost all their items. I have a PRIME membership so almost everything ships free and I usually receive my order within 2 days. PRIME also includes video streaming, with very good content. There are several other options with Amazon; Subscribe and Save, etc. that are very handy. I don't know how you get better than that!

I have used Amazon.com's services many times throughout the years. I really Love Amazon Prime! This is the best option for those who need specific items not sold readily @ local merchants. I have had a recent experience of purchasing a vacuum through Amazon Prime. I purchased the vacuum through a secondary merchant with the Free 2-day shipping option. The vacuum worked great for one use, then the button stuck in the 'On' position. I was able to return the item in the same box, print a shipping label and was refunded within 24 hours! I then purchased the same vacuum through an Amazon fulfillment warehouse. Received it in 2 days and it works great. :) Would highly recommend Amazon & Amazon Prime!!

Ordering from Amazon has always been a positive experience for me. Items have always been received when expected. I had one problem with a merchant not crediting my account for a returns item. After 2 months I noticed my account had not been credited so I contacted the merchant with no response. When I contacted Amazon my account was credited immediately. I did have the receipt from the post office when I mailed the product back so it was able to be tracked back to the merchant. Always keep receipts!!

I use Amazon (specifically Amazon Prime) for at least 75% of my household purchases. Since I don't have a car and live in a city, it's very convenient to be able to have regular household items shipped to me - detergent, paper towels, etc. There have been a few times where items were damaged in shipping, all glass items that were improperly packed - this would be my main gripe with them, that they people packaging the items don't always seem to be aware that these items are breakable.

Living in a remote part of US I use Amazon more because I can get items I can't find in limited shopping areas here. Amazon gives me multiple choices of same type items and multiple prices. Shipping is reasonable though I'm not quite sold on "Prime" yet and don't use it. Multiple items generally ship at the same time provided Amazon is filling the order. If a mistake is made Amazon is swift to address/fix it no matter if the item is not fulfilled by them or a private seller. Private sellers are held to a high standard by Amazon. A recent order I received in November was missing one item I just discovered a few days ago. I called thinking the time frame for reporting the missing item would cause me problems in getting it but I got no hassle and received the item within three days. Shipments from Amazon almost always arrive at the appointed time frame.

I made a return and was advised a credit had been issued. I could not find the credit. It is impossible to reach a live person to get an answer. In desperation I placed a dispute on the charge with my credit card company. Only then did I get a response. However, the response was that credit had been issued. After several emails I was informed the credit had been issued in the form of a gift card which I could use as I wished. I would not have agreed to the gift card even though I will eventually get my money. I was given no choice in the matter.

Amazon is still the online sales leader. Growth and on-time holiday deliveries are the biggest challenge. They have fair to competitive prices for most product offerings but tout their deliveries, which normally beat their deadline. In effort to make a high volume of Christmas Eve deliveries, 2015 proved too big a challenge with numerous deliveries with their partner UPS missed the "promised" delivery date and the changes to the delivery date were not acknowledged until the time they were due.

Amazon is by far the best, never a problem with returns, really fair prices. With the prime no one comes close. Next best I think would be a tie between Kohl's and Target. Both are pretty quick with their shipping, as I am most of the time home without a car I online shop a lot. Amazon with prime pays for itself many times over with its streaming movies and shipping and don't forget wear and tear on the car plus the fuel factor. Online shopping is also good. I know for me is there is no impulse buying, I just get what I need.

I gave a good rating to customer service, because anything less would imply that there was a problem, when in truth, I've never had to call their customer service. I've never had any problems that required it. I do occasionally order from some of the others on your list, but mostly I stick to Amazon. It is comprehensive and trustworthy. I have read that other retailers accuse Amazon of unfair practices, but I am not another retailer, I am a customer; and from my vantage point there are no problems. They see to my needs; and if they make money off of that, all power to them. I live in a small town and there is very little variety of goods available. I HAVE to shop online if I want anything out of the ordinary, so this is not just laziness on my part. I like the fact that Amazon can usually supply me with what I need. Occasionally I use eBay or Wal-mart or specialty suppliers, but I generally look on Amazon first.

Buying from Amazon is cost-effective and simple. The price is very reasonable. The delivery is acceptable as I live in Southeast Asia. The goods I purchase are books, children toys, stationeries and light electronics. The existence of Amazon really helps me as I could save from 20 to 70 percents compared if I were to purchase the goods from Singapore. The only problem I have with Amazon is not because of the Amazon itself. The Singapore government restricts the purchase of up to Sing dollar 400 for no tax. Above that value, the tax import of 7% will be imposed. This is no good at all. I keep my shopping up to Sing Dollar 400 for each transaction with Amazon. For a foreign country customer like me, sometime it gets a bit difficult to buy some things from Amazon that does not deliver to foreign country. Things like portable scanner, mobile phone, printer, laptop, or gadget, most of them cannot be delivered to a foreign address.

Before I check prices anywhere, I check Amazon. For most products, it offers a wide variety of styles, sizes and prices. After checking Amazon, I go to other sites. Because Amazon has so much variety, I can usually find what I want cheaper there. Where I live, there is only one retailer of any size, so I check a 40-mile radius. I love the prime shipping because I frequently buy smaller items that won't get to the $35 free shipping price. I love being able to keep track of what I've bought, also. Amazon's customer service is second to none. I love Amazon.com.

I use Amazon when I know what I want. They have a vast selection of items so it is good to know what options you are looking for in a product before you go into the site to compare products or you can get overwhelmed. That is what I did when shopping for a steam iron. I knew the brand name I wanted and went from there. I find Amazon usually has the best price and you can get free shipping if the item is priced high enough. I always check a couple other spots though like Costco or Sam's. Their shipping and tracking are excellent.

Most of my orders have taken a long time to arrive. They use huge boxes for small items or just a few items, with terrible packaging & shipping (tossing all the packaging on top of all the jumbled items, not sealing boxes correctly so that they were partially open, packages left upside down, packages left out in the rain so rain seeped in and ruined everything inside, shipping perishable items to Phoenix in the summer with nothing to keep them cool, etc.) At least one item per order has been defective, of poor quality, and/or broken.

I ordered hard to find toys for my grandson for christmas, ARCEE transformer and Scooby Doo toys. I was constantly checking online but most were too expensive. Finally I received an email from Amazon relating to the items I had been searching. They were now listing them in Canadian dollars. I ordered both Items and when I got to check out the invoice was not converted to American dollars. It was Canadian so I ordered the items. When the items came they were just as described so I packaged them up and sent them off to my grandson. It wasn't until I checked my Visa that I realized I had been charged in American dollars.

Amazon is a great online retail merchant. They try very hard to use responsible sellers and to help customers when they face a problem. For example, customers can review both the product and the seller and the packaging of the product. Amazon has a good process for returning products and you get your refund quickly. A minor problem sometimes your reason for returning a product does not match the reasons to choose from, which can cause the customer to pay for the return. My overall evaluation is EXCELLENT.

Amazon has never disappointed in any area. If something comes broken, it is reshipped immediately. If the product is not right, a mediation takes place immediately. With that said, I have seldom had any problems with any of the products I have ordered. I shop online because I live in a bedroom community and therefore I am miles from the larger stores. From name brand appliances to products for home repair, music and DVDs, clothes and groceries, pet supplies, they have everything all in one place.

Every few months I have to order Sterile solution for a Sclera Contact lens, as well an inserting tool and this is the best place for both. I am able to order from 2 different companies along with any other items I might be purchasing and have them ship at the same time for free. It might take a little longer than normal shipping this way but I have never paid for shipping with Amazon as long as my purchase is $45 I think. I have always added something else to my order so this has never been a problem and I always order well enough in advance that this longer wait time is not an issue for me.

Amazon is fantastic; they sell everything. Their search filters are the best of any online retailer that exists. Their customer service, though I've rarely needed to contact them, is extremely nice and helpful. Their shipping is reliable, Prime is a great value if you use it a lot. I have noticed lately that there are more and more low-quality third party sellers on Amazon, and they tend to overwhelm the search results which can be frustrating. I've had several experiences in the past year where my search results have displayed blatantly counterfeit products from third party sellers based overseas, with very misleading descriptive text. I wish Amazon would veto this kind of seller more thoroughly to weed out some of those counterfeit or extremely low quality knock off products. On the whole, though, I still buy stuff on Amazon all the time and have a very favorable opinion of them as a retailer.

Amazon is quite simple to use. When my merchandise has been faulty, there is a number to call and speak to a live person or an online email or place to put that the merchandise needs to be returned and the reasons. I was given so many days to return the device and a choice to have UPS come and pick it up. I received my new item before I sent back my old item. I was emailed a label for attaching or the UPS person already had one. I paid nothing for the replacement. The replacement came within 3-5 days. I also one time never received my second hand item from an independent seller on Amazon and was refunded.

I have found Amazon to offer superb selection, service, and convenience. They don't always have the lowest price, but they usually do. I find their customer reviews VERY useful. I also belong to the Amazon Prime service, which gives me two-day shipping on most purchases, plus the Prime video streaming service, which I value, along with audio streaming and Kindle borrowing, which I don't use. In the rare occasion when I have an issue with Amazon customer service, I have always found them to make suitable accommodations within a day or less. Beyond that, their site makes it very easy to find and order most items.

AMAZON has figured out that Cust Serv is common sense, and In my mind, just overtook LL Bean. There're still hitches, but this is the ONLY time I've believed a slogan like "Striving to be the most Customer Centric Company." And it's not just b/c I'm currently in the 30-day, free trial of AMAZON Prime; I have complete faith they will offer the same service when I decline the premium shipping membership in Feb. Send me an email if I'm wrong, but AMAZON seems to be too smart, too quick, too innovative.

All in all, I have had a generally good experience with Amazon.com. My last order however, was not good. I placed an order for a Bluetooth speaker and it was promised before a certain date. The product did not arrive as promised and the seller did not provide a tracking #. They just said it must have been lost. All orders should have a tracking # so the package can be tracked. I am sure the product was being shipped from China and now they have my credit card # and I didn't get what was promised. The speaker was to be a Christmas gift and it never arrived. I was given a refund but that didn't help the situation at all. I will be sure and check on where the products are being shipped from the next time.

I subscribe to Amazon Prime. It is very convenient, but there are several areas that I have issues with: Price- there is no mistaking that the prices with Amazon prime are inflated to cover expedited shipping. 2-day shipping really isn't 2-day. Its "best effort" 2-day. I've waited up to 5 business days for a prime item, and the response from customer service is basically, "These things happen". 1-day shipping is a gamble at best. I ordered something I really needed the next day, and the ordering page said if I order in the next hour I would get it. I ordered the item, and paid an extra $7 for next day shipping.

Amazon used to be a great retailer. However they are now priced like the convenience store. You pay more for their variety. They still have bargains but if you purchase an item or over search the price goes to the nosebleed section. I love the delivery process. Lately though they have been using the postal service and I've caught different drivers delivering my mail and coming back with the package a half of an hour later which makes me extremely uncomfortable. This was Christmas so maybe the mistakes were honest but it does not feel right. As for customer service lately I've had to ask for my refunds and the last time I had to get irate to get it. All of the negatives that I've mentioned happened in November and December except the schizophrenic pricing that's happened the whole of 2015.