Amazon.com Reviews

I bought a book last November for my son stationed overseas. I went ahead and send a different book to him in January, this time asking him if he had received the first one because I never heard him mention. He told me that he could not open the link where he is stationed. I asked Amazon to refund both purchases since it was technically impossible to open the links. I was given the biggest ride I ever got from a retailer. Over 12 emails worth of communication from their customer service telling. On the phone they were "very personable" and helpful, but what I was being said on the phone did not agree with the others sending me emails. I was told that they could only give me a gift card, but they would make an exception by forwarding my request to the "escalation department" and I should get my money in my credit card in two business days.

I'm a seller on Amazon. Customer wrote me an email stating she wanted to return HDTV because it was wrong brand than she ordered. I instructed her to open a return claim and to not open package. Weeks went by and she filed an A to Z claim while I was on vacation after Christmas. I did not respond in three days and notified Amazon I would be on vacation. They let customer keep my HDTV and get refund. Amazon this was my asset and merchandise. You stole my product. Anyone with this issue please contact me. I will be taking them to court in a class action suit and need co-plaintiffs.

Since September 2013 I have ordered several accessories to my Samsung Digimax V700 camera and my Samsung cell phone from Amazon.com. I was extremely happy with the quality of the products and the speed in which they were delivered to me. I wrote positive comments on their survey response forms. They must have liked what I said, because they published my comments and thanked me for sharing. I was pleased hearing their feedback, and I felt that I did something worthwhile letting them know they exceeded my expectations. I thought they deserved to hear that. In some way it may have counteracted some of the complaints they may have received.

Amazon is not innovative at all. I bought a few things, all are late. But the real problem is when you try to sell; they pit you against themselves. They use your items to benefit their own end. They cause charges that are beyond the cost of items that allowed to be sold. I thought eBay was trashy, but Amazon is far beneath them. Further the customer service, again, NON-English speaking is far from reality. If a business is to be founded on Lies and Misconception... THAT IS AMAZON.

Ordered a set of 4 speaker stands and only received 1 pair. Contacted Amazon and they said it was Value Max's problem. Value Max said it was Amazon's problem. Horrible customer service from both. Amazon did give me a refund without my permission. I actually wanted the product, NOT the refund. I was not given a choice. Now I am expected to return the pair that I did receive. This ruined two days of my life so far and now I am expected to sit at home and wait for UPS to surrender my partial product.

I ordered a product from VCT Electronics, which appears to be a scam company at worst or having extremely poor customer at best. This company sells nothing but electronics, but when you try to return an item, they come up with new and previously unposted rules, such as that any item that has been opened cannot be returned. They also charge 15% restocking if you didn't open it. How can you tell if an electric blanket doesn't work unless you open it and plug it in? I believe now that they purposely send failed items and then deny the claims.

I set up a seller account with Amazon, including my bank details. I did try and upload a product to sell but gave up as I was not happy when I realized I had to send products to Amazon and also there were monthly payments for the privilege of having an account with them. I have tried to remove my seller account details but have been stopped from accessing my seller account to remove my details.

My daughter sold her iPad on Amazon for Christmas money. Not to mention I paid $700.00 for it two Christmas's ago. I was not happy and if she had told me I would have gladly given her the money and bought it back. She found a buyer, sent the package uninsured, it was received and the money deposited in her account. At this same time she had gotten a new iPhone which was faulty, she returned it only to get another faulty phone, but that is another story.

My name is Debra, I have been an Amazon customer for several years. In the past, if I had a problem, someone at Amazon was always able to satisfy me and work with me to solve issues. I read a cover story, in Businessweek, about your business style and how important customer service is to you. As someone who spent 30+ years managing retail stores and as a real estate agent, I also value customer service. I'm not certain there is a solution to my problem with Amazon this time, due to the experience I just had. However, because you value customer service I will relay my experience to you and allow you to do with it as you wish.

I recently listed an iPod Nano on Amazon's website. The iPod I was selling had a cracked screen and I noted that several times in my listing and I also included pictures of the cracking and cosmetic imperfections (I have also included pictures from my iPods listing in this complaint). Going by Amazon's guidelines an item is in acceptable condition when the product is cosmetically damaged but still fully working. Since the iPod I was selling fit this description that is how I listed it. When the customer gets the item they are irate telling me they want to return the iPod because it had a cracked screen and nowhere in my description did I mention this. I explained to them that my listing did say it was cracked and I told them that I had posted pictures showing the condition of the iPod. They were very displeased with this e-mail. They then said I ruined their child's Christmas and I was a scammer. This remark irritated me.

Found out the needed Windows OS is probably not around any longer. The ones that were around back when the item originally came out were Windows XP and Windows 2000. Don't know if those are still in operation anywhere. Will do anything to be able to use item, for the one thing that I want to use it for. This is driving me crazy and my type of crazy is not safe for anyone to be around. Depression is setting in and feeling those feelings of hopelessness. No one told me that I would need one of those older Windows OS to properly use the item. Please, I'm begging for anyone to help me out with this here.

I ordered six separate orders from Amazon near the Christmas holiday. I went online to track each of them. The four that were shipped via UPS were listed as "delivered" but were delivered to the wrong address. I confirmed with Amazon that they had the correct address on my orders but that UPS had been delivering to the wrong house..... four separate times. Despite UPS' ERRORS, Amazon refunded me my purchases with an offer to resend them if I chose. I took the refunds. So, Amazon took the bullet for UPS' mistakes. I will continue my business with Amazon because they do whatever they can to resolve issues. However, I will request that item be shipped anyway OTHER than UPS.

After I received a damaged seemingly used item I did a replacement. Then the replacement was not satisfactory. I went through the replacement method online for the 3rd time which is not unusual. It takes sometimes 3 times to get a new looking Item. Here is what I was sent in an email and ask yourself since this was in first person. It was not computer generated but some person who decided that they would try and stop me from getting a 3rd replacement.

Wish I could give 0 stars. I ordered some Christmas gifts for my Father on 12/16/13 because Scamazon had it all over their site to "Order today for guaranteed delivery date of 12/24/2013 by 8:00 PM". I just got off the phone with my father and his package has still not arrived. It obviously isn't going to be delivered on Christmas Day. Not sure why they would guarantee something that they can't follow through on. If I had known, I would have gotten him something else. Lesson learned for me and customer lost for Scamazon.

I ordered a toy truck on Dec 17, 2013 & was told I would receive it by Dec. 23rd. They have failed to deliver the item. I've received no calls or emails indicating there was a problem. This is to be a X-mas gift!! If I knew it would not arrive as promised, I could have gotten something else. When I go onto my account, they don't even show it as an "open" order. There is no phone number, email address or anything else by which I can contact them for information. There is no excuse. They are still advertising on their site that things can be ordered and sent in time for Christmas. I just want them to keep their promise to me! They totally took advantage of me.

I ordered five items as an Amazon prime member. They should have been delivered in two days. Four days later, they have not arrived. I ordered early enough to give myself an extra day before I had to leave for Christmas with these presents. Congratulations, Amazon. You're the Grinch with no heart. They think their slack mistake is worth two free months of PRIME membership I no longer want. They are lying and saying things ordered today on prime will still arrive before Christmas. I wouldn't count on the Grinch Amazon having a change of heart or caring or delivering before Christmas at all.

I've started asking for help because I was worried, but now I'm really angry. I've bought a Furby that was expected to arrive in my house on Thursday, December 12, 2013, by 8:00 pm. Its my Christmas Present for my son and I don't have a clue of why it didn't arrive. I had even paid a fee for this order to arrive earlier than the main time offered. I've received some e-mails asking about my CPF (a Brazilian's document), but I've already answered it a lot of times. Until now I don't know what was missing.

Money was refunded.

If you have purchased USB or SD card memory on Amazon you my have been sold hacked memory. Hacked memory is memory that has had the amount of memory that is reported to the device that is using it "upgraded" to an amount that is way over what is really there. They will even re-screenprint the card to make it look real. If that deal on Amazon sounds too good to be true maybe it is. If you have bought memory that was a bargain or is just acting flaky please test it! The hacked memory works fine till it reaches its true capacity, then you will lose all your vacation pics that you take next. I purchased two 32 Gb SD card that were really just 2 Gb each! There are free programs out there to test it. I just learned of this myself, I wish I would have learned sooner. I am still trying to get my money back. Like they always say if it's too good to be true...

I purchased an iPad mini from the Amazon.com web site, through an independent seller, Go4Computers. Three months after receiving the item, I received a phone call from the state police telling me that the iPad I received was stolen from Apple. I have surrendered the item to the police, offering both the third party seller and Amazon copies of the receipt I received from the police. The seller refused to refund the money, saying they do not sell stolen property. Amazon refused to honor their A-to-Z guarantee on third party vendors. I simply requested a refund. Had I known they were selling stolen property, I would not have made the purchase.

I ordered 3 items approximately a week ago, clicking payment option of using my checking account. A few days later, looking for the shipping info email from Amazon, I found instead an email saying my bank 'card' had been declined. I thought perhaps I had carelessly selected a closed card but really didn't think so. I went onto Amazon.com and deleted the bad card, had to hunt the items down because they were canceled after 3 days. I made sure I selected my checking account. I looked today and found email declaring Telecheck had declined to authorize my online check! That was a puzzle, nothing has bounced and I have the money in my account.

I have been an Amazon customer for more than 5 years. I have never placed any review on their customer service. Two days ago, I unintentionally had my package shipped to a former address. It was absolutely my fault. As I needed those items, I had to re-purchase and had it delivered to my correct address. But I thought of at least telling Amazon of my mistake just to see if there's anything they can do. Unfortunately, the items were already delivered by LaserShip and accepted by someone I do not know. Amazon apologized though the problem is entirely my doing. Then, they refunded me the entire amount. They did not even charge me the cost of shipping.

The online name of the Amazon third party seller is "makeyouup". The children's software package advertised was not what was received. The seller described the software as Kid Pix Deluxe 3D "WIN + MAC". I received Kid Pix Deluxe 3D "MAC". I believed what the seller had advertised, so I opened the box and after a couple of attempts to upload the program, I knew it was NOT what was ordered. I sent it back (inadvertently) with another brand of software from another sell with the only return slip I had received. Couple weeks later, the Kid Pix software was returned to me.

Seller's first response after I filed a claim: “I apologize for your experience. This is the first time I've had a complaint and worse it's a DOA.” Summary: "Mail it all back and I will refund the $50 sale price. The AMD Heatsink is $15 and Thermal Paste $5 if you used or want to use them. The AMD Box, CPU, & AMD Certificate are also expected. I'm sorry about what happened. They were working. Amazon paid me $41 and will refund you up to $50."

On Oct. 22, 2013 we received a Nikon Coolpix P60 for our dermatologist office. Soon after the camera started leaving a black spot in the pictures. Requested to return defective camera on Nov. 19, 2013. According to the return page on Amazon for this camera, Nov. 19, 2013 was the last day allowed for the return of this camera. I have their confirmation e-mail that return was filed.

Amazon is displaying items available from other merchants, and when you buy with this merchant, Amazon takes the money and the item is not delivered. Instead you get a $50 PlayStation Store Gift Card and Amazon will not refund the money. I spoke to 4 different people, all the way up to management. They said they can't do anything about it and to contact my State Attorney General.

On October 8, 2013 I purchased an item from Amazon seller MOSTEST MOBILE. I never received the item, Mostest ignored my emails and Amazon issued a refund. I "escalated" the case and filed a review/complaint with Amazon but they don't let you know the outcome of it. But, I noticed that Amazon has allowed Mostest Mobile to continue selling under a new ID: M23. M23 is ripping people off left and right. Read their feedback on Amazon. SHAME ON YOU AMAZON!!!!! This is something I'd expect eBay to do!!!!

Chat record with Amazon CS says it all. I am a 2 - 3 x a week buyer from Amazon so it is understandable that I lost track of a $100 refund but the response received from them was "sorry". I have just lost all faith in Amazon. To make matters worse, I returned the item because it looked counterfeit to me and after contacting the manufacturer, it was confirmed to be counterfeit. Maybe that had something to do with why it took them 4 months to process a credit but I did not ask to be sent a counterfeit item and certainly do not feel like they should be able to hold onto my funds while they work out their problems.

Having been flagged as a serial returner of Kindle ebooks by Amazon.com, I have posted below a shortened version of the comment letter I provide Amazon.com that sums up my personal experience and opinion re: this issue. [If approved to be published] If publicly sharing my personal experience forewarns other sincere but un-witted Kindle customers, the effort was well worth it. As follows:

Warning to people who want to sell on amazon.com. Never become a seller on amazon.com. They will set you up to lose all your money. If your customer received a damage product and they open an "a-to-z guarantee claims" against you. Amazon will refund the money back to the customer. The customer also get the product. And amazon will not give you back their fee. So you lose the money that the customer paid for the product plus shipping. You lose your product and your money that you paid to amazon for selling your product for you. The listings that amazon.com have amazon.com know it is against their policy but they will not remove it. So if you use it they will suspend your account and keep you money. They only follow their policy if it is good for amazon.com. They don't care about you!!!!!!!!!!!!! It's their website. They can do whatever is best for amazon.com.

I recently contacted Amazon about an apparent promotion on their photo equipment page. Next to a "Free" notice, were two items - a camera bag and tripod. However, when I went to complete the transaction, the tripod was not in the check-out package. I called Amazon to note my complaint. Within days, I was contacted by customer service. Since the tripod was not "in-house" at Amazon, the representative offered an alternative, providing me a credit for the cost of a similar tripod. I was amazed, stunned - and grateful - for Amazon taking the initiative to offer constructive resolution to my complaint. I'm among the most persistent critics of uncooperative or adversarial customer service, so it's wonderful to take time and comment on a positive experience.

I listed a very fine upscale natural fragrance that is a perfume oil roll on that does not have alcohol in it. It is a much higher quality than cologne and it last longer as well. The customer failed to read that it was in fact a perfume oil and a roll on, expecting a cologne spray that is really not supposed to be put in the US mail. They complained to Amazon and they closed my account without any further explanation and said it was closed for life. I feel they are a horrible company and do not advise anyone to do business with them.

After I returned an item and Amazon still has it. They are refusing to refund my money claiming that my account is closed due to it being linked to someone else's account that violated their policies. This company is obviously in trouble and in need of keeping refunded merchandise and the payment. I think it is time for Amazon to call it a day....Let everyone be warned not to trust this company.

Amazon was told in August that they were NOT to use my MasterCard any longer for pre-orders or any orders, and they were supplied with my Visa card number. They disregarded this and charged the MasterCard and I wound up paying $35.00 plus the cost of the Kindle order. I called them and they refunded the amount of the book, but, they took the book out of my Kindle and I had to re-purchase at twice the price of the original order. Again in October, they charged the MasterCard and now I have overdraft fees again and this time, because it was not paid within 5 days, I was charged an additional $35.00. So now I have a $70.00 bill for a $6.99 Kindle book and at first they said they would credit the MasterCard, they now refuse to. They owe me $70.00. I feel this is a scam of theirs where they go ahead and charge the wrong card, refuse to pay for what they did and wound up charging you double for the book. I had a zero balance until they charged the wrong card. I need that money as I am on Social Security and I now have a large overdraft fee to pay.

Once i tried to buy many stuffs. Some go through to my cart. The others do not appear on it. What this is happening.

Recently Amazon had a "glitch" in their systems where you could purchase several top-of-the-line cell phones for $200 off contract. Unlike many people who decided to be greedy and purchase multiple phones, I just placed an order for one. Amazon decided to cancel my order while fulfilling many others including people that purchased more than one. When speaking with customer service, they attempted to lie to me stating that they weren't honoring these orders for anyone even though there were many reports and screenshots online of these orders being completed including a co-worker who took advantage of these deals as well.

I placed the order number # ** on Amazon account on October 29, 2013. It included Leatherman 831429 Sidekick Multi-Tool and Philips Sonicare HX3351/02 Xtreme Battery Operated Toothbrush. The order is shipped on November 1, 2013 and its guaranteed delivery date on November 1, 2013 and my credit card is charged $45.09. Unfortunately my account is on hold on November 2, 2013 by Amazon. Now I have not received my order and I cannot connect the shipper because I have no ability to access my account for the tracking information. Above all facts are proved by the Amazon emails. Please refund me my money for the order.

I have been an Amazon.com customer since the 1990s and have bought and sold many thousands of dollars worth of merchandise on Amazon.com. I am an expat who lives part of the year in the US and part in Sweden. I came up with the brilliant idea of selling some of my old books from Sweden on Amazon.com, which allows sellers to offers international shipping to Europe, which is what I wanted to do because it's cheap to ship within the EU (but expensive for me to ship out of it). I listed some of my books and clearly stated in the listings the items were only for sale to to people in the EU.

I sold on Amazon for the 1st time on the 27/10/2013, dispatched to buyer on the 28th/10/2013. Still not been paid as of today's date, 04/11/13. Rang sellers support only to find out it takes 3 weeks for me to receive the funds.... There is nowhere on the Amazon site that it says in print that when you sell, your money is withheld for this amount of time. I really disgusted with them... and I shall be contacting trading standards to tell them of this.

In October 2013, I made (3) sales. Those were shipping on time and as an individual seller as Amazon Policy, I have to wait 14 days for receive what they call Transfer amount scheduled to initiate, plus Transfers can take 3-5 business days to complete. And the end, you will receive your money in approx. 20 days after they collected a very good commission from your item. My sales was on Oct 13. It was shipped by Oct 15. My buyer received the item by Oct 17 because I paid for faster shipping, something that as an individual seller I am not allow to setup my own shipping cost, "ONLY" Amazon can do it... They setup shipping cost for $5.49.

I purchased 6 boxes of floor tiles that I was fully aware only had one or two boxes in stock. About a week after the purchase, I received an email that two boxes that were in stock would be shipped so that I can receive part of my purchase timely while they awaited the arrival of the remaining 4 boxes that were not in stock. Through tracking the shipment I found that the two boxes were delivered to my front porch. I went home, looked out the window, and they were there.

Ordered a Breville Citrus Press for delivery to Santiago, Chile where the voltage is 220V. The press delivered is useless because it is 110V.

I recently returned an item to Amazon which was picked up by UPS. They are now claiming that they never received the item. This is not the first item that Amazon claims they did not receive and then reverses the charges on the item.

I had 2 returns on textbooks that didn't have the right information, so I returned them, no problem. The last one I sold, 45 days later, she decided she could find it cheaper and asked to return mine (after the class started). I told her no. All of a sudden, Amazon closes my account and is charging my credit card for the $146.15 returned book, that I haven't gotten back from the customer. I am disputing the transaction with my credit card company, as I type this.

I ordered 4 tires from Amazon.com on 10/7 because the car was supposed to be driven across country. 30 minutes later, the situation changed and the person who was supposed to drive across country was unable to. I no longer needed the tires. I called and emailed Amazon THIRTY minutes later and was told I was unable to cancel the order. My card had been charged in the meantime. The tires have been shipped and there will be no one home to receive them. Customer service kept telling me that they weren't able to stop the order. I fear it will be weeks before the tires find its way back to the warehouse and my card will not be credited until the tires are back to Amazon. How does a multi-billion dollar company NOT have the means to cancel an order 30 minutes after it has been placed? I've spent HOURS on this situation and their customer service has kept me on hold forever. I will never order anything from Amazon again.

I unplugged my Kindle from charger, turned it on and screen was cracked. And since I received this as a promotional product for signing up with my phone company and it still turns on, my only option is to purchase a new one from them for 139. Can't purchase a refurbished one since I didn't have a warranty being I wasn't offered one. Or throw it away. My Kindle is not even a year old. I feel this is unsatisfactory way to treat customers. And service agents are very, very, very rude.

I ordered 3 items off of Amazon on Thursday, 3Oct2013. They were advertised as a bundled package, but after I placed the order, I discover they are coming from 3 different vendors. I also added priority shipping for next day delivery. One of the items, a $17 thermometer/hygrometer, wound up costing $72.16 for shipping and is not scheduled to arrive for 4 or 5 days. This is my first and last experience with Amazon.com. The bitter taste I have will linger a long time.

I was given a Kindle as a gift to watch TV shows and movies on. As part of the gift, I was also given an Amazon gift card to purchase a year subscription of Amazon Prime. When I went to sign up for the service, I was not given the option to redeem my gift card nor could I add the service to my cart so that I could purchase the subscription. Instead I was promoted to enter my credit card info. I reached out to Amazon for assistance and was informed that I could not use the "Amazon" gift card that more than covered the subscription. I was told I could purchase movies and TV shows with the gift card but not Prime because their whole plan is to renew the subscription next year and they will need an active credit card to do that.

My name is Casey ** and I own an eCommerce vitamin and supplement business and a member of the Better Business Bureau. We have extra warehouse space, manpower and deep FedEx discounts to handle some third party distribution for any Amazon sellers that might want to consider not using Amazon for shipping. This is a new venture we are considering although we are very experienced in shipping our own products worldwide. Feel free to reach out to me at ** if this is a consideration.

I wanted to sell a few books back to Amazon.com. I went to Amazon.com and followed their instructions to sell my books back to them. As I was putting in my information - some "pop up ads" came up to give me information about becoming an "Amazon Seller" - it led me to believe that I could get more money for my books if I became a seller than if I just sold them back to Amazon myself. I researched my books and found out that I could make more money becoming a "seller" myself.

My last 2 Amazon orders were very disappointing. The most recent, I received an email stating my order had been shipped. This was a surprise as I had not ordered anything. I could not cancel as it had already been shipped. Amazon used a gift card I had on file to pay for the purchase. It was an item I had in my cart along with several other similar that I was thinking of purchasing. I did not click purchase, choose shipping options or payment options. It was only an $8 purse with shipping came to $15. If I return it, the shipping will be as much as the purse was so I will keep and give away. The other, had ordered make-up, got the wrong color and it had been previously opened. Contacted the seller "Aloha!!" to ask if they actually had the color. They sent me another in the correct color but already opened. Yuck! I live in a biddy town 70 miles from the closest city and do lots of internet orders. Sorry, Amazon, no more orders from me.

Amazon, Amazon Prime is everything convenient. One click, a large selection of whatever you want, makes life easy. Too easy. My real problem is that I got lazy and stuck with Amazon after they raised their prices, charging sales tax. After spending 2 hours picking through their mediocre stuff, I was informed at checkout that seller would not ship to my address. They would ship to my old address but not to the address I am using now. Perfectly good address in every way. Well, thanks Amazon. That woke me up! I deleted all the purchases, got what I needed on the web. All around, better merchandise, what I really wanted in the first place.

I am a 10-year customer at Amazon. I placed an order a PS4 on the 16th June 13, and they just canceled it with a silly reason that they don't ship to my country. Then why did you guys accept it in the first place? I did two chats but the guys are so rude. I asked them to cancel my account and they did it in a split of a second, without even thinking about retaining me. I just ended a 25-min. call and they still didn't help. Man, I just want to complain about them. Can anyone help?

I have purchased a Sony Xperia m mobile phone on 24/08/2013 though Amazon.in. The seller mentioned that they will ship the item on 26 or 27, but they have not yet shipped the item. First they informed me that because of holidays in Gujarat, we can't ship the item. Then they told, within 48 hrs they will ship the item. Various times, they sent different justifications for the late shipment. Now they are saying that it is not available in iIndia, but it is not true. The product is available in Flipkart. Moreover, you can find certified buyer's reviews there. I feel that, I was cheated by Amazon and Maniac store. Now the seller says that they ship the item on 20/09/2013. Final delivery date of the item was on 13/09/2013.

I had the same type of experience with Amazon and would not refund customers who said they didn't get packages when the tracking information clearly said they did or one that first said they didn't get it and then changed their story to "oh the package was empty". WHAT??? Amazon sent me one of those horrible we can't tell you why but we are closing your account and no we won't answer any more emails from you and OH BY THE WAY we are holding over $2,000 of YOUR MONEY for 90 days in case you have any claims. YES, 90 DAYS!!! AMAZON is horrible to their sellers and seriously it is easy to sell there but only if you NEVER have a customer issue and like to refund people who are just downright dishonest.

I needed a new Samsung laptop charger. So I typed in the serial number of the charger and found the exact charger. The picture was the same one and the serial number was exact. So of course I bought it. A week later, I received the charger. Opened it, wrong charger. It was not even Samsung brand, it was Sony. The charger wasn't the same one in the picture. So I contacted the seller and they said Sony and Samsung are the same. I responded with no it's not. If it was the same then I wouldn't be complaining about how the charger doesn't even come remotely close to fitting my laptop!! They told me not to leave negative feedback and they would send a return label. So I left my feedback, and of course it was negative! They then emailed me back and threatened me saying if I didn't remove my negative feedback they wouldn't send a return shipping label or a refund. I am irate!!! I will not be threatened over a laptop charger and my negative feedback. They did not in any way deserve positive feedback!

I had been a successful book seller on Amazon for about 7 years. I began selling other forms of media such as VHS, DVDs and software. I had three customers in one month purchase software, open it, install or copy it and then demand a refund. I actually had one customer tell me he installed it and no longer needed the disc and another tell me he made a copy and now wanted to return the original. Needless to say, I refused. Amazon demanded I issue a full refund. I explained to them that it is illegal to accept opened software returns. I told them that Walmart, Best Buy and other retailers have told me they cannot legally accept opened software. I was shocked when I got the following response from Amazon:

I ordered an item for $167.00 from ** (dishonest Seller) through Amazon; item was shipped and delivered broken. Contacted seller via Amazon website, seller sends me an electronic RMA UPS label that cannot be viewed or opened, it was a corrupted link. After 8 emails to the seller and them sending the same corrupted UPS label, I finally convinced them to just send it via mail... Surprise, they never sent it. I contacted Amazon and told them that I am disgusted with this seller and how are they going to assist? Amazon states they cannot credit me since this purchase was a third party sale. I told them I don't care if it is a third party seller. I bought it from Amazon and I expect them to reimburse me and deal with the seller on their own.

I am in Australia, and wanted a specific item - found it through Amazon. Ad said that item was in stock - but double checked with seller, and yes, item was available. So ordered, and paid. Only after my money was paid did seller advise that there had been “a mistake with the ordering system and the goods were not available”. So I asked for a refund. What an absolute nightmare in trying to get my money back!!

I bought a Zojirushi bread maker and it made uneven loaves, didn't mix the raisins, burned the bread, and the mixers kept staying in the bread causing big holes in my bread. I returned the item, and Cathy did not tell me that there would be a restocking fee on an item which was returned after the 30 day window. I asked them to refund even $25 of the $47.71 refund fee and they refused. If the machine is defective, why should they be able to charge a restocking fee? This is dishonest and immoral. I cancelled my membership and will never buy at Amazon again. That is why Amazon is so rich, they are stealing the public's money. They are a crooked operation, and I hope that everyone discontinues buying items on Amazon.

I joined Amazon Student to help reduce the cost of textbooks! Amazon stated this is free for six months! The card on file with Amazon is a prepaid Visa supplied by my school! Money is added to this card each semester. At the time of signup there was very little left on this card but this changes each semester! Amazon apparently tried to bill this card for something immediately and were declined. Amazon's response was to suspend my member benefits and lock my account! Now I cannot access this account to remove myself from this program. The only thing I can do is supply Amazon with a new card for payment of something they agree is not due for six months! Customer service sent me an email after I complained that incorrectly stated that I still had benefit of their program. Classes start on August 20 and I will be purchasing textbooks somewhere. I will not be purchasing from Amazon due to the fraudulent practices associated with their free Amazon prime membership!

Over the years, I have generally had good experiences with Amazon.com. However, I recently ordered a supply of books directly from ebooks.com and paid nearly twice the order for 2nd day delivery. I e-mailed the seller directly when I placed the order and asked that the order be delivered in (2) days for an event for which the product was needed. The seller assured me in the e-mail that it would be delivered in (2) days. The seller did not begin to process the order for another (12) hours after the e-mail. There was no way they were going to deliver the order on-time.

I placed an order on August 2nd 2013 with Amazon.com for three separate items that were to be shipped directly through Amazon (no third party purchases). The items were for 6.00, 92.25 and 56.30, respectively. The balance on my debit card at the time I placed the order was 780.22. I had no prior pending charges on the card at that date. All prior charges had cleared. On the day of 8/2, I had four other purchases on my card, for the amounts of 29.76, 2.09, 149.50 and 35.67. Needless to say, those amounts do not total up to 780.22 dollars.

I had a book published through Xlibris, a self-publishing company. Then I had it for sale on Kindle. It is not possible to get any Royalty payment because they claim I have another account under Dizzy Lizzy. This is not true. I received the following letter from Kindle:

For the second time, a buyer has checked out, using a form of shipping that I do not offer. I checked again today, and my shipping preferences clearly state that I will ONLY ship via Media Mail. The first case, some time ago, was an international buyer who did not want to pay Priority Mail International (as the book involved weighed more than First Class Mail International of four pounds). After emails to the buyer, who did NOT want to pay nearly $40 or more for shipping, I cancelled the transaction. (Amazon does penalize for that...).

This promotion appears to be a scam. I have excellent credit (just under 800) and applied for the card as the delivery fees on my order were significant. When I completed the application I was told that Amazon "could not make a decision at this time." However, my e-mail account simultaneously received a message from Amazon that my application was approved, although I obviously missed out on the $50.00 promotion. I then contacted Amazon to cancel my card and they told me that I have to take up the issue with Chase. This was clearly a bait and switch with no intention of really offering the $50.00 rebate. Shame on Amazon.com. I never expected something like this from this organization.

On January 1, 2013, I ordered this item on Amazon's website: "(2013 Model) SimplySleeper SS-49T Raised Twin Air bed (airbed / air mattress) with Built-in Fully Automatic Electric Pump (Puncture & Stretch Resistant!). Highest Rated Air Mattress on Amazon!Z" I received the item and just over 90 days the airbed started leaking air. The seller requested that I cut the SimplyGlobo label from the airbed and money order for $25.00 to cover the cost of shipping a new airbed. The seller did ship a new airbed. The second airbed started leaking air, and I did not bother wasting my time to pursue a refund.

The seller support service of Amazon is horrified. One of my customers did not read the product details she purchased from me through amazon.com. The customer required refund and shipping fee, claiming she received a wrong item. After I responded to her claim, we got a happy end. God knows, a week later after she received her refund, the Amazon charged my account again and completely ignored the buyer's responsibility for this issue and the agreement between seller and me.

Amazon pays twice a month to its third party sellers which is criminal. Why should they hold my money after the sale has been completed and have received a positive feedback. Clearly the company uses our cash for its own needs. That is a rip off. Even worse, twice in a row they did not pay me. They say the card I was using (AMEX) was not working. That was a joke. The card was fine. I even had an AMEX rep on the phone with Amazon seller support but they did not want to discuss it.

Amazon.com only allows reviews of the actual product and only if that review appears favorable. I received several products which are not as pictured/described and customer support only affords me a refund upon returning the product, which doesn't get me the product I needed. They do not contact the actual company that they contract with, only tell me 'the fulfiller' changes their product from time to time - but I'm buying via Amazon.com so expect them to take care of the problem - but they only offer for me to buy another product. Customer service doesn't do anything expect give you a scripted reply, so not sure who is in charge.

Same thing happened with our Seller account. Amazon abruptly closed our account on the claims that we were selling counterfeit products. Attempted to appeal, but just received a generic email stating account will be closed permanently. We mainly sold perfumes which I believe can be tricky selling on Amazon. However all perfumes were licensed brand names. No fakes. But Amazon refuses to answer any questions and has completely shut us out. I am wondering if anyone was ever able to resolve this situation. This was a small company that mainly sold on Amazon, so the business is pretty much been shafted because of this.

I'm currently now deep in the battle with a fraudulent seller on Amazon. The seller goes by the name "Noble House", all I can say is that they're not so Noble. Should change their name to Fraud House.

I have been selling on Amazon’s website for several months. I had a situation over three months ago where I listed a cell phone for sale and clearly advertised it exactly as it should have been. A buyer ordered and paid for it. About a week or so later he requested a return saying it wasn't what he ordered. I sent him my standard reply that upon receiving the phone from him I would evaluate and refund accordingly, that there could be up to 20% restocking fee.

I have an issue with an Amazon.com supplier and there is no way of contacting Amazon.com to file my complaint. I tried several email addresses and received responses that they do not respond - signed "Warmest Regards". Not very warm if you ask me. On their site, all they do is redirect my email to the supplier with whom I am having issues. What's worse is that I'm an Amazon Prime member and just decided to buy EVERYTHING through Amazon.com because of so many good experiences. Now I will buy NOTHING through Amazon.com because of this one horrible experience with the supplier and the impossibility of contacting Amazon.com directly.

My account was closed without warning. I just got an email my account is being closed because I "may" be selling counterfeit goods. I responded with an appeal that this accusation is unfounded false and without any basis, that I can back up all my purchases with invoices and all from legitimate original sources. Furthermore, I would agree to send any of our items to any lab for verification. I pointed out we have goods siting in Amazon fulfillment centers worth hundreds of thousands of dollars many with dating, and we are suffering staggering loses. Also, we will have to lay off many workers and all because of a baseless allegation. They promised an answer, but they never did so far. I have now found another seller who had this same ugly experience. This practice should be stopped, it's criminal and outright thuggery.

I have been having nothing but issues with selling on Amazon. It seems that they are too cheap (only an assumption) to train their seller help staff appropriately. I have been having trouble for 6+ months getting information from them. I finally had it when an item of mine was sold at a negative profit. I've been having trouble with my account to start with. It was preorders. I was told I asked specifically I can put a preorder up as long as I do it a specific way and I would be fine. I even had the rep walk me through it on the phone so that I would do it right. It did not work... Someone ordered the product I put up in say Feb and they ordered it in say March. However the item will not be released till say June.

If you have an Amazon credit card, CANCEL IT. That way, you won't feel compelled to shop with them to spend your points. I promise you, if you search the internet, you will find better deals. I've been a loyal Amazon customer for years until very recently, for the first time I attempted to return an item and they refused. They even rudely cut off communications with me when I tried to reason with them. Years ago when I complained about a late shipment, they very kindly gave me extra credit to smooth things over. How very far they have fallen. I guess since they're bigger, they don't have to be polite to their customers anymore.

I bought a cell phone ($438.92) through Amazon with a third party, Worldwide Distributors. I have some problems the first two weeks. Problem was I could not hear the other person talking to me. I contacted Worldwide Distributors on June 22 through Amazon. Their answer was that I have to contact the manufacturer and get it fixed. In my understanding, if my product is not working properly and contacted the seller within 30 days, I can return it back and get my refund. I returned the cell phone to Worldwide Distributors. Now they're saying that I sent the cell phone without charger, battery, USB cable and earphones because I did not list them in the UPS form. They are now refunding me $261.90.

I purchased two coats on Amazon and was overcharged on both of them. The price that was advertised was much lower than what my credit card was charged. I have called and emailed Amazon as well as emailed the vendor to no avail. Amazon responded that their guarantee covers defective, incorrect merchandise, or if the merchandise is not delivered. I can't believe that Amazon will not even try to help me with this. Both times that I have called their customer care line, the person that I spoke with agreed with me that I had been overcharged. I am fed up and will never do business with either of them again.

I was in search of a Luminess Airbrush makeup system and found one on Amazon. I purchased the item from the seller, Amlux. I received the item and tried it. Sadly, the item did not provide enough coverage for my skin condition. I contacted the seller to return the item and was told they would not accept it as refunds were not issued for items that had been opened. I was shocked! I replied to the seller's email saying that I was never made aware of their return policy. Of course, the seller told me that researching the policy was my responsibility. Later emails had the seller telling me that she didn't force me to purchase the item. I had even commented that I had purchased the item with "confidence" at which the seller replied that if I was purchasing with confidence, why did I need to return the item. They also explained that they followed Amazon's return policy that "these items cannot be returned once opened." The seller claimed that the item I had purchased was a personal healthcare item! I was also given a link to Amazon's return policy.

I placed an order with Amazon on May 29 & paid for expedited delivery. Vendor supplying product informed me that it takes them 2 days to prepare shipment and that they don't have an "expedite policy" and have no control over what Amazon promises. The best they could do was commit to delivery by June 10 - that's 12 days after the order was placed. This is a blatant rip-off of a customer.

I purchased an action figure advertised as signed by Richard Hatch from a third part seller, Ryan Media LLC. I received an unsigned action figure and had to return the item. I then posted negative feedback on the Amazon.com website about the misrepresentation of the item. The seller contacted me twice and asked me to remove the bad feedback; I declined, but he posted his rebuttal. It was fair and the consumers could make up their own minds as to which side to believe. They could then make an educated choice based on all the facts before choosing to buy from this seller.

I purchased a Kindlefire in 11/12. Recently it stopped charging. After reading the Kindle help boards and some other online forums, I discovered that the problem was a connection port. I also found out Amazon has known about this defect since 3 months after they began selling the products. I called Amazon and was informed that since it was out of warranty, the ONLY solution they could offer me was a refurbished Kindle Fire for $139. That's unacceptable to me. It's a defect that Amazon was aware of. Out of warranty or not, the device is defective. If I'd broken it, I could understand. But since this device is known to have a defective part that Amazon knew about, it's their responsibility to repair or replace it.

I'd like to share my experience with you about my business selling on Amazon.com. My husband Peter and I got married in 2007 and I was working as Medical Assistant and he was the Director of Sales for a multi-door AT&T retailer in Southeast Michigan. In 2009, I lost my job due to economic conditions so my husband decided to launch an internet business for me where I was selling SIM cards. By 2010, we had grown significantly and we signed up with Amazon.com after getting an email inviting us to sell on the site. Slowly but surely, we grew the online business and in 2012, Peter quit his job and joined me full time. Because of his experience in the wireless business, we have been selling mainly in the Cellular & Accessories category. We started small and over the years we've grown significantly. In 2011, we did about $700k in sales but in 2012, our sales reached to almost $2.4 Million. Interestingly, in November 2012, Amazon offered its top sellers a loan. We were selected as one of a few marketplace retailers and they loaned us $94,000. We repaid the entire loan in just a short 6 months.

I purchased a camera lens kit from Sunset Electronics through Amazon.com's website. First of all, the merchandise I received was not what it was supposed to be, and second, it was damaged. I contacted Sunset and was assured I would receive the correct replacements, so like a fool, I gave them a good rating and waited for my replacement lenses. What I received was STILL the wrong lenses so I contacted them again. They want me to send the bad items back at MY expense! Why should I have to pay to ship back their cheap merchandise that was sent to me not only damaged but wasn't even the right items ordered? Shouldn't the seller have to eat that shipping cost?

We sold a PS3 along with extra games, controllers and cords. The purchaser claimed it was broken. It was in perfect condition. They got their money back and we didn't get our PS3 back. Amazon has NOT responded to our claim. So basically, we're out hundreds of dollars and they have a perfectly working PlayStation for free. Our purchaser hasn't responded to our emails either. Shocker! We will pay to have it shipped back to us but they refuse to respond. Do not sell on here. A-Z guarantee is NOT something you can rely on as a seller.

I started a business on Amazon and after only 100 pounds worth of sales, it's sent for review. I'm then told I passed the review and carry on selling. Six days later, I get an email saying my account has been suspended for good when I have 1,300 pounds in my account and 100% feedback. This is the email I got:

I am an Amazon prime member. Packages ordered on an expedited basis rarely arrive on time particularly when they use LaserShip. The last two expedited packages that I ordered did not arrive on an expedited basis. The first package did not arrive but when I tracked it, it said it was delivered. I needed the package for a birthday party. I called and they sent a new package via Federal Express. I was charged for both packages. A few days later, LaserShip delivered the first package. I was then responsible for returning that package. I ordered a gift for Father's Day and it did not arrive in time.

I opened an account around Christmastime in December 2012, and I paid it off and on time... Well, as of 6/5/2013, they closed it based on a business decision by Amazon, which is based on something on my credit report. I have never been late, and I only ordered one item and paid it... How can they shut my account down for that? I know people who have things on their credit report, but never had their accounts been closed. I have finally got my credit back by working hard, and now they close my account... I want answers, not anyone to hang up on me like Roslin, who was the in-charge supervisor... I just want answers. This is awful. Now it's on my report as closed, like I did something wrong...

I placed an order on Amazon for a Verizon Wireless upgrade phone. I was approved for the upgrade by Verizon; I placed the order and received a confirmation number. The next morning, I received an email saying that Amazon cancelled my order. I called Amazon to find out why. I was told that internal affairs or something to that affect cancelled my order, and they couldn't tell me why. I insisted I be told why they wouldn't sell me the phone and was told over and over they couldn't tell me.

I sold a book on Amazon for $3.50. They charged the buyer $3.99, which they collect. Total $7.49. I paid the shipping fee of $2.80, and Amazon took $2.87. I made $1.82!!! After packaging and traveling to the post office...in and out of car, etc...I was out of money. This is how they do business, and always have, and they are a major RIPOFF!!!

Having done business with Amazon.com for over a decade, I became accustomed to a reasonably prompt delivery schedule even with free shipping for orders over $25. Then a few weeks ago, all of that changed when one order arrived later that promised. More recently, I placed an order that involved two shippers. Part of the order was shipped from an independent dealer that solicits business through Amazon.com. That merchandize arrived on the same day that Amazon.com shipped its part of the order! When I contacted Amazon.com customer service, I was all but told that Amazon.com was intentionally dragging its feet when it comes to shipping items for which the customer does not pay additional shipping charges. The not so subtle message was that Amazon.com wanted a de facto ransom to deliver my purchases in a timely manner!

I had to return some books to Amazon, and they REQUIRED three separate shipments, even though they were all going to the same return center in Las Vegas. When I received the notification that they were processed, they charged me an outlandish price for the pre-paid label per shipment, then 99 cents PER ITEM within the shipment. When I contacted their Customer "Service", the woman informed me that this was the policy - basically, too bad. Although a customer for over 10 years, and an Amazon Prime customer for two years... oh well. So I contacted them again to close my account(s) with Amazon, and the guy - "Rocky" - cheerfully offered to close everything out for me...all over $11. Wow. No worries, I will shop exclusively at local retailers like Elliott Bay Book Company, even though it costs more, and Amazon is "locally based" where I reside (Seattle). I guess they have to pay for all those new buildings and "concentric orb" architectural monstrosities at South Lake Union. Good luck with that - when you forget all the little people who made you successful, you've sown the seeds of your eventual demise.

Selling on Amazon sucks a fat **. Customer service is a runaround. They suspend your payments for 90 days at the whim of any idiotic buyer and they have some frankly unintelligent policies.

Dishonest shipping and handling costs. The shipping and handling rates at Amazon are dishonest and not the actual cost to ship an item or product. Shipping costs are factored into the cost of an item or product. Amazon will only reimburse after the item or product is return shipped to the merchant at the purchaser's expense. This can cost hundreds of dollars but is necessary treatment for a full refund to be rendered, a process making it less than worthwhile to return ship an item or product in order to receive a full refund. Additionally, even if the shipping and handling is refunded before a full refund, one is still paying shipping and handling because payment of shipping and handling to return ship will be lost from the total refund because it is applied to the return shipping costs. Basically, Amazon has made it very difficult to return items or products that are damaged or fraudulently sold.

On January 1, I ordered a walker and door knob cover for a total of $115.73. I got $40 off if I opened an Amazon.com credit card account. I paid in the amount due on the statement in full and asked them to close my account, which they did not. I have a printout of 2 subsequent orders - a book ordered February 24 for $14.55, which I paid in full, and then a book March 7 for $21.97. I pay each bill in full. Most recently, my statement said I owed them another $79.00 when I have made no further purchases.

Besides being late, I have not received my phone. Tired of trying to talk with Amazon, and I got no answer. I am very upset to have made this purchase on Amazon. This is my order number: **.

Well, I ordered a cell phone from Amazon for about $186 and two days later, the same phone was being sold from the same retailers for $172. That is $14 less in less than 72 hours. I was quite surprised. I would expect a change of a few dollars but not about 8% or more. So in the review of the phone, I made comments about this sudden change of price, and guess what, Amazon refused to post my comment, instead of telling me one may get some kind of refund or gift in return for losing $14 so fast. Well no. So much for getting and publishing honest opinions.

I have often checked reviews on Amazon to find out what other people thought of the product I was looking at. Sometimes, even if I bought it somewhere else, I would check the reviews to see if everyone was okay with an item or a book. I have always assumed the people writing these comments or reviews were people familiar with the product or review - other people who had purchased this before me, maybe on Amazon, even somewhere else, but know the item!

I ordered a book ("Integrity" by CGR Chavasse) from Amazon in France who accepted my 25.02 Euros to cover book costs and handing. They sent me an email with my correct delivery address and billing information on the 13th of July 2012. No book arrived and I followed up in November '12 and February '13 to no avail. Amazon in the USA sent me a link advising of an English language response for Amazon in France. It's a pity that it did not work either. My lesson to others is, be wary of any email order to a non-English speaking country and to one associated with Amazon. They took my money and did not provide the book promised. I will not be buying any more books via Amazon and advise you not to either!

I sold a $400 complete MCAT review book series on Amazon. The books and test had not been used or even out of the original box! The person who purchased them claimed they were damaged. Amazon refunded his credit card; he kept all my books!! Do not sell on here, and yes, I did protest the refund! I feel the seller should at least get the return of their merchandise first! We are not paid until the buyer receives their purchase. The buyer got all his MCAT review materials free and he kept his money! I paid for my daughter's MCAT material and even paid to ship to this person! Find another way to sell!

I happened to order baby stuff on Amazon and they guarantee that these are replaceable within one year of purchase. We began using this expensive swing and battery-operated toy to calm the baby down. Within 3 months, the swing loses its speed, does not work on different settings and makes cranky noises that wake my 3-month-old all night and every now and then. The toy on the other hand stopped working within 15 some days. What does Amazon think, that we get money for free and that we should not replace such expensive items? The physical stores do much better when it comes to return policies; e.g. Costco is one of the best in case you find the item unsatisfactory.

Amazon.com has 30 days return policy. Amazon had sold damaged, non-functioning digital cameras which I had to return. I paid full retail price and had no reason to keep non-working digital cameras. Amazon sent me 3 not working properly DSLR Nikon D600 and I returned it during the 30 days frame. After that, Amazon.com closed my Prime account that I paid for and also closed my seller account because they did not like it that their items were returned. At the same time, when I was selling items and had any return issue, Amazon forced me to issue refund just by taking money from my linked checking account. But at same time Amazon doesn't like to accept their own returns. This is unacceptable practice. Amazon.com has to clearly explain why the account closed, how many items they allow to be returned during the month, year, etc. or, what is amount in question for refund which caused the accounts to be closed. They refused to provide such info; they just advised that return policy was violated, even though my items were returned during the 30 days return frame policy. Also, they have to allow to reopen the account.

I created the seller account about 18 days ago and verified my identity and listed some products in the morning. By dinner time, I had about $800 in revenue and I was shocked yet excited. Next morning, I wake to my account being suspended. When I asked why, no answer was given and it took 5 days to reinstate the account. Once back in action, it went smoothly for another 9 days so I bought more inventory hitting revenue of $14,387 after Amazon's commission fees and shipping fees. Now, since they had to disburse that amount to me, they have suspended my account once again.

Won't process payment methods - I use prepaid cards, never my credit card. I usually don't have trouble using prepaid. I had two listed, and after placing digital orders on two different items, it told me that my payment methods needed to be revised. I checked the balances on both cards; there was nothing with either of them. Amazon just wouldn't process the method. Now I have two digital orders placed on the same item, which I am sure they will try to charge me for both of them. And there is no way for me to cancel them without calling customer service. I have had similar problems in the past. If I had known these kinds of things would happen, I would've never gotten an account with Amazon; and I suggest no one else does either, ever.

On 4/3/13, I placed an order on Amazon.com. On 4/4/13, I received an email stating my order was complete and my item was shipped. On 4/5/13, I checked tracking to see to my surprise my item was shipped back to seller. On 4/6/13, I called Amazon to get more info on my package was being re-routed and was told they did not know. On 4/7/13, I received an email from Amazon saying that there was an error with the price of my order and it was being shipped back to Amazon.

I bought a telephoto lens from Amazon in which they shipped it through a 3rd party 47th Street Photo of Brooklyn, NY. It arrived and out of the box, the lens was defective and could not be used for any picture taking. This lens cost me in excess of $120. 47th Street Photo refused to take it back. I bought it for a trip to Europe and could not use it when I returned it. I contacted 47th Street Photo and they refused return citing that their policy was within 15 days and stated on their web page. Well, maybe it was on their web page, but it was not readily visible on Amazon where I made the purchase from. I then was informed by Amazon that I could file a claim with them for the refund. I did so, knowing that this was useless. They looked at the return policy of their vendor and denied my claim, of course. What would one expect? There was no investigation.

I started receiving calls from Amazon’s Customer Service employees from phone numbers 402-965-1826 and 702-374-5437. I've never bought anything from Amazon so I don't understand how they even got my phone number. These calls were coming in 10 times a day. I've asked them numerous times, “Do not call me anymore.” Today, it was a black male (I can tell by the voice). He called me a ** because I told him not to call. I've told them numerous times not to call. His response was, "You are a **!" What kind of people does Amazon employ? It's obvious they have no professionalism, manners and or have any good work ethics. I think this behavior shows what kind of business Amazon is, and I will never buy anything from this company.

I purchased what I thought was a high quality pair of reading glasses from Amazon.com for $111.99 plus $16.99 shipping. When I received the glasses, they were a cheap pair of plastic glasses. I was shocked by the low quality and how cheap they looked. I thought there has to be something wrong here. So, I went online with Amazon and filed a complaint. After filing the complaint, I went back to the item on their site and noticed it was now advertised for $11.99 plus $3.99 shipping. I thought to myself, "Oh! They must have had it listed wrong, and they will refund me the $100 difference." Well, I was wrong!

I'm a seller and someone ordered a laptop for $653.49 on Feb. 12, 2013 from me on Amazon. It was sent to a home residence in Miami, FL and delivered by FedEx. There was a tracking number, which proved the parcel was left on his side doorstep. Three weeks later, buyer contacted me several times and claimed the item was never delivered, though he had the tracking number. He charged back the laptop on Amazon on March 13th and Amazon gave him a prompt refund. Amazon has done this before, screwing over sellers however they can. A buyer disputed the price of a cell phone, so Amazon let him have a free phone at my expense. When I started selling in the fall, Amazon suspended my account for 3 months and held on to $3200 of my funds for no reason. I am taking legal action if this is not resolved. I filed complaints with the Federal Trade Commission and Washington State BBB.

Booknackrh - I can't believe their delivery service is this bad and I don't know where to start. They lost my book. They couldn't track it. They refused to reimburse me until after it got delivered. Every time I contacted them they replied, "You'll have to wait. It will probably arrive any day now." After nearly 3 months and after Amazon HQ got involved, I am now getting my refund. Wow is all I can say!

Ships from and sold by OJMedical. - Okay, we ordered Drive Medical 790 Steerable knee walker by Drive Medical and now a week later, they told us they canceled our order because they were out of stock. But if you check their page, they have it for sale now for $219. Meanwhile, I am couch bound waiting on a knee cart that is never coming. What do we do? You think they would honor their sales.

I have had good results ordering used books through Amazon, but it appears they continue to use Textbooksnow.com as one of their sellers. I ordered a book through Amazon but cancelled the order in time. Textbooksnow decided to fill the order through something called Marketplace. I received the book from an individual who I did not know and my bank Visa was charged. Somehow, the order was sent through Half.com, an eBay company. The packing slip contained references to my eBay name and my son's eBay name even though the two accounts are not connected. I have an Amazon Visa card through Chase but that account was not charged.

In general, Amazon works well for ordering items online, with a few exceptions. Generally, the products are shipped within the time frame I requested. I have a few major problems with the way Amazon works. First, Amazon has removed the phone number for Customer Service from their website. I actually had to do a Google search to find out what the number is. Second, Amazon Prime. That kind of says it all, but I'll explain. In February 2011, my daughter made a purchase and checked off the "Two-Day Free Shipping". Amazon Prime had just come out and the only explanation was at the bottom of the page in really little print. She didn't know that checking off that bubble meant she was also signing up for a "free trial" and that in order for it to stay "free" she would have to call them to cancel. My credit card got charged $79 and when we researched why, we found out that she had checked the free shipping.

I am currently forward deployed with the US Military to Afghanistan. Communicating with my family has been difficult and hard on my 5-year-old daughter. Around the beginning of December 2012, I had purchased a set of readable (books that record my voice and play it back for someone else flipping the pages) books for my daughter and 18-month old son from Amazon.com. I chose Amazon.com as the merchant albeit they were a little more expensive, because they listed having all the items in stock on their webpage. In addition, it would be less time consuming for me to go to multiple vendors.

I was a seller on Amazon. I sold a phone to a buyer for $121. The phone originally cost me $170. The buyer got the phone on time. I tried to contact the buyer for a feedback but there was no response. Many days later, the buyer messaged me telling me that he/she needed a SIM card and the phone does not have it. I told him/her that it in fact it does have one. I asked him/her to open the back casing and it should be there in its slot. The buyer messaged me back saying sorry and that they found it. What a stupid complaint or way to try to send it back. Then the next day he/she messaged me saying that the phone was not working. First, the buyer acknowledged that the phone was "working perfectly" and that he/she was "happy with it" then they tried to claim the brand new phone was not working. The buyer filed a claim to get his/her money back and I filed an appeal.

Last year I ordered a book from Amazon and was told there were plenty in stock. I ordered the item brand new, but when I got it, it didn't look new. The spine was cracked and some of the pages were stained. When I contacted Amazon, I got the rude response that when I placed my order all new copies had been sold and they sent a used copy in its place. Thing is, I paid extra for the new copy. They refused to refund me. Well, I am usually a forgiving person. So I tried out Amazon Prime, I ordered again and there were no issues. However, my partner and I ordered a new mouse and headset from Amazon for our jobs at home using my Amazon Prime; we chose two-day shipping. We ordered on February 14th well before 6pm, and now, looking at our order, we see that it may not be delivered until next Monday or Tuesday.

Amazon offers prime membership to customers, but it is a lie. They claim to deliver your order within 2 business days and they don't. They lie on their website so that they can get customers. My order was placed well in the day before 6PM and they told me that my order will not get to me within 2 business days, even though it clearly stated it was prime eligible. They wanted me to reorder and choose 1 day shipping, which I would have had to pay for and wait 5-7 business days for my refund of my previous order. Do not use Amazon. They are con artists.

I am a seller. I sold a brand new built-in cooker to a customer through Amazon last week. I paid GBP42-00 out of my own pocket to ship this item. Amazon only charged customer GBP3-99 which is a joke for an item weighing 30 kg. The customer returned the item back to me unwanted. I got it back yesterday and it was smashed into pieces and Amazon have given the customer a full refund. I'm sick of trying to claim. They fob you off with excuses and they support the buyer and not the sellers. So, I've lost a brand new cooker which is ready for the tip. I've lost GBP42-00 which it cost me to ship it out. I spoke to the customer to find out what happened, requested by amazon and the customer just laughed.

I have purchased a total of 5 Kindles over the past 3 years. In that time, I've had to return three of them due to issues that I and many others (info garnered from Amazon website) had. Typical complaints include chargers that don't work (when attempting to charge unit, the charger will not stay in the unit), frozen screens or units that shut down and won't turn back on, and recently Amazon replaced a Kindle that was under warranty, and that had an on button that wouldn't work. After reading similar complaints from many other dissatisfied consumers, I thought it best to notify Consumer Affairs so you can warn the public about the faulty units.

Worst service ever! I ordered on Jan. 3 with delivery in 5-8 business days. Two to three weeks later when I complained, I was directed to look at the transaction form where I discovered they changed the estimated arrival date to Feb. 4 - Mar. 8. They claimed I should have known this would happen because I live in Toronto, Canada. They've been rude and uncooperative. Clearly, BooKnackrh doesn't want return customers. Good customer service rating shouldn't be based on how rarely your customers complain but on how well you solve the complaints you get. A happy customer tells their closest friend; an unhappy customer tells everyone they know which equals thousand dollars in losses. Cheers to the thousands of customers that this will cost them.

I made one purchase with Amazon.com, and my card was charged two separate times for two different prices because of an error on Amazon’s end. I told the representative that my bank account will be now overdrafted because of their error, and asked why they would charge my debit card two different times for two different charges if nothing was ever shipped out. The representatives told me that one of the charges would eventually fall off in three to five business days. I explained to **, the supervisor, that I don't have money to just have Amazon take funds from my account, because I have other charges coming through my account, and this will cause an overdraft on my account if the funds are not put back on my card right away. The only thing he kept saying was the charge will fall off eventually.

My Amazon account had a $100 gift card balance on it. I placed an order with my credit card on Amazon and received a message that my account is on-hold until I fax in a credit card statement with my name and billing address on it. I was told my account would be restored once I fax these documents. Not only has my account not been restored but each time I fax in the required documents, I receive a message that I did not fax in the documents they need. There was no explanation to what is missing from them and no help at all from customer support! I have reviewed the documents I sent several times and confirmed they do contain the information they asked from me.

I purchased a severely damaged item from a seller on Amazon. I paid $26+ for shipping to receive it. It came long after delivery date expected and damaged. The seller wants me to keep the item for 15% discount. No, I want my money back. It is a piece of furniture that would look disgusting in my space. It is going to cost me close to $50 to ship back a $75 item. Amazon guarantee assures me the shipping costs will be covered. Now, I have no item and am out of pocket $55 for shipping back a damaged item.

I was a steadfast Amazon fan. Between me and my family, we have spent thousands of dollars with this company. We have purchased 10 Kindles for ourselves, as well as family members. We have also purchased dozens of books through them and never had an issue until now. Recently, two of our Kindles broke down with the same exact problem. We can only see half of the screen. I contacted Amazon customer service and spoke with one agent after another with the same results. Nothing! They refuse to investigate a possible recall on the item nor would they honor replacing it. I have written to the CEO and am awaiting a response.

I too had 100% positive feedback from customers. One customer made a complaint about an item, I offered them a refund and they replied they had thrown it away. I received communication from Amazon on 8th October 2012 that my account was closed now for 90 days during which they kept my money on hold. I contacted them for an explanation but received no acknowledgement or reply. This week after receiving my money, I have been told that the account closure is permanent and that any new accounts I create will be cut off. I would like to make the following points: 1) What happened to innocent until proven guilty?; 2) What if malicious customers write bad reviews to close down rival traders?; 3) Indeed, what if they order items, keep them and claim they were so 'bad' they had to throw them in the bin rather than returning them?

I had my purse stolen. When the thieves realized they had my spare key, they came back and stole my car. Evidently, I failed to update my online account information. PayPal sent a nice little reminder. Amazon.com turned me over to TRS with a $25 fee. What kind of customer service is that? I have done business with them since they began online and before. When you contact Amazon.com, they give you an automatic telecheck number - no human contact ever. I have had all the crap I can take. I am interested in filing a class action suit here in California. Please help me.

I have my seller account 100% positive rating, but they close my account with no good reason at all and hold my fund for 90 days. They close my account cause they thought I sell illegal media. What a scam that I've never seen; they thought and close an account with no explanation.

I placed an ad to sell a Nikon 70-200mm zoom lens on Amazon.com for $1,510.00 on January 10, 2013. I received an email confirmation from Amazon for my listing. The following day, Amazon emailed saying the lens had been sold. In order to receive credit on my account, I was instructed to email proof of shipment and a copy of the postal service receipt. I complied with the instructions and shipped the item to the address that Amazon provided. A full week passed without receiving payment from Amazon and I had gotten no response to emails requesting an update on the status of my payment. Finally, I found a phone number for Amazon on their website and called customer service.

This is the second time in three years this has happened when I ordered something from Amazon. On January 4th, I ordered a very popular book for my brother's birthday. Amazon claimed to have 10 in stock at the time. I received confirmation of the order and it was expected to be delivered by January 10th (his birthday is the 16th). I was offered the option of expedited delivery, but did not select it due to cost. Then I received an email saying it had been delayed but good news! All was fixed and they would ship by the 9th.

I opened an account to sell, sold 3 items, and boom! I am under review and my funds are being held? I sent tracking numbers, etc. and all the information they wanted and still I have no money. This has been since Nov. 2012. I have filed a Better Business Bureau report.

I ordered a toy for my nephew for Christmas. The order was placed in November. All was well, as the present sat wrapped under the tree, until he opened it Christmas day to find that the toy was defective. The toy was a train and the entire left side of the train's wheels did not move so the train spins in circles. I contacted the seller directly and after 8 days and three more attempts, I finally decided to contact Amazon customer service. I was pleased when I explained that I wanted to try to exchange or return this defective item to the seller and needed some help. Initially, customer service was understanding and helped file an A to Z claim. This is when things went so wrong and I say shame on you Amazon! The claim department replied that they closed my claim because it is past the 14-30 days of filing a returns claim. This confused me as the customer service rep understood and told me about this policy posted on Amazon.

I pre-ordered a gift for a family member. I knew and understood at the time of order that it may be January (after Christmas). Right about Christmas day, I received an email from Amazon stating the book was received sooner than anticipated and was being shipped out per my Amazon Prime account (two day shipping). I was to receive the book no later than December 28. Unfortunately, it appeared the book never reached UPS (per tracking). Amazon's customer service offered me a replacement order with free one day shipping upgrade. I accepted. The book has still not been shipped.

Simple, I paid $30.00 for a 2-day delivery and it is taking the whole week. This is wrong.

Amazon salespeople have approached me many times to open an online store. When I finally did open one, I did everything I possibly could to follow the rules of fair business practices and even undercharged for some shipments because I wasn't given the option of charging what it actually cost to ship certain things. My online store was only open three weeks when Amazon shut me down because of supposedly poor performance. I sold ten items in three weeks after much online advertising on my part to draw customers to my store. When I tried to get answers from Amazon, I got form emails back that didn't address my concerns. One item in particular was an expensive camera that someone bought and decided he wanted a refund for.

I would like to begin by saying I am beyond shocked at how I have been mistreated by Amazon over the past few weeks. I have been a loyal customer and seller for years. I have never had an issue. With this case, I have been mischaracterized, been issued threats, ultimatums, lied to and misled repeatedly. I have been proactive and done everything in my power to find a resolution, including spending hours of my time speaking with Amazon reps and responding to unnecessarily hostile emails. The situation came to a head when Amazon withdrew money that I made on the sale of an item (and I shipped) from my account and moved it to the buyer without prior notice.

Amazon used to be a reputable place to buy good quality items of all kinds. But over the past 2 years, it has become overrun with crooked sellers, who grossly misrepresent items and try to pass off junk by misrepresentation or selling used items as new. They claim "No problem, we have A-Z protection," but in the end, the cheated buyer is further cheated by not being refunded for all the shipping. You usually will be refunded for sending the item back, but not for the initial shipping costs (which are usually quite high) in which you had to find out the item was misrepresented. Of course, you wouldn't have spent a time to even enter into the transaction if you knew what you were getting into in the first place.

I trusted Amazon.com to have sent the correct item. I ordered a specific Red Puffle plush toy with other items in September 2012 to avoid any problems with having what I wanted at Christmas. I discovered Amazon's error in sending me the wrong item when I went to wrap it. Amazon sent the wrong Puffle. I reported that error to Amazon when the item was still available. I wanted and ordered the specific Red Puffle pictured and Amazon sent the wrong one. I wanted to replace a lost Puffle and I did my part with Amazon. I received the wrong item before they were unavailable. Now they claim the specific Red Puffle is not available.

I bought this Xbox 360 with Kinect. The advertisement said it comes with 22 games, two controllers, one turtle beach headsets, and charging station. I bought this console because the deal looks good and it was in the black Friday, and also because my family wanted it and my 3-year-old daughter asked for it. I paid for the item, which arrived without all the other parts such as the 22 games and the rest. I called Amazon and explained the situation. The seller doesn't want to give me the rest of the missing items. I'm now m stuck with this and I have no game. I sent it back but the seller won't give me a refund. The offer is already gone and I have nothing now. What should I do?

I was looking at cameras on Amazon and came across a used version which was highly discounted. I contacted the seller who emailed me telling me it was as new and also requested that I contact via email to place the order (an MSN email address). I thought this was odd and therefore requested clarification. At the same time, I contacted Amazon to report what I thought may be a breach of their conduct, as although I know not to order stuff online outside of the main website, there are lots of other people that may be caught out. The thing I found is that unless you have placed an order, it is very difficult to contact via the live chat system. After reading all of the comments below, I am not sure that I will do business (at least for any large ticket purchase) again. The whole customer service system needs a complete overhaul.

I recently opened up an account at Amazon and followed all the directions and regulations. Within (7) days, my account was under review for whatever reason (Amazon said it was standard practice) so I was ok with this. In the meantime, I felt almost criminal that I was being probed. What when you are being reviewed, all of your money is being held hostage. Within four weeks and selling $850 worth of merchandise, Amazon suspended my account and is still holding my money hostage. They said they will hold it for the next (90) days. Is this even legal? Lastly, I again informed Amazon of any issues and have fixed them all, yet I still am in cyberspace going nowhere. Suggestion, sell on eBay. eBay will not stick a probe in you nor will they hold you hostage. Amazon is merely pro-buyer and they can give a crap about its sellers, sellers who keep them in business! Good luck selling on Amazon... not!

I recently began selling on Amazon for the extra cash. I sold my iPad and the customer left me a perfect feedback. I then sold about 3 other items. I then received an email saying they are suspending my account and holding my money. Of course this happened 3 days before I was to receive a payment from them, which of course I did not. I immediately removed my listings; I refunded the 6 orders from that day of the email, which was the Saturday after Black Friday, and told the customers "Sorry, Amazon will not pay me for 90 days and I cannot have my funds tied up."

I am an old age pensioner. To supplement my income, I started to sell my used goods on Amazon and also on eBay. The goods although used were clean, in working order, and advertised as such. I advertised many books on Amazon and they clearly stated the condition that they were in. I have had no trouble at all with eBay. They dispatch the money into my PayPal account and I access this as and when. Amazon however is hopeless. I have sold quite a few items with them. Of all the items sold, I had two complaints for non-delivery. Although I had proof of postage, I issued immediate refunds.

Due to the economy, I found myself unable to find employment. So I started selling electronics and high-end goods on eBay and Amazon. I find goods on sale at various places, then post them online and sell for the full price and then some. After selling prepaid cell phones on Amazon at the end of October, I made a lot of sales in a short period of time. A week later, Amazon emailed me to say they were reviewing my account and would hold my funds for at least 90 days. During this period, I was to continue to sell whatever I could, ship to the customer as fast as I could. Then Amazon would review my account and determine if I could continue selling or not. I emailed them back, said I needed my money faster than 90 days so they said they would review my account before November 5th and get back to me.

I was told upon ordering on Amazon.com that they had a price guarantee and that even though the party I was buying from was one of their third party sellers, that I had the "Amazon.com price guarantee." Repeatedly I have tried to return the foam and I reach a call center in India. I am told that no supervisor is available and that someone will be contacting me. I explained that my email is being filtered and the only way is to reach them via phone. 3 times I was told I would be getting a call back and the last girl in Spokane, WA said she would personally be following up with me by the end of the weekend. This has gone weeks and weeks. I'm still stuck with the product I don't want and there is no return postage and no money back!

I have a couple of different debit cards, and have ordered from Amazon.com dozens, if not hundreds of times in the past 5-6 years. It has always been a smooth and intuitive experience that worked the same way every time - I would add item(s) to my cart, then select "checkout" and select my preferred method of payment. I ordered, or attempted to order, from Amazon three times in the past two weeks. The first order was for Amazon Prime, which simply automated the order without asking for a payment method or even an opportunity to confirm/deny the order. I immediately canceled it, assuming (correctly) that they had charged my "default" card that did not have enough money on it for the transaction. They refunded the money, but it still resulted in a $30 overdraft fee.

I purchased those items based on the promise of delivery date. When the problem occurred, which I do understand, Amazon shut down my account and refused to let me talk to an account rep. All I was able to speak with was a Call Center Rep and I was told I could not speak with the department responsible for this action - which I do not understand. After several calls, I became aware of Amazon's company policy to ignore the customer's needs as far as delivery timeline and additional online purchases. The credit card was charged with these charges from inception, my account suspended, and Amazon kept my client's money until they decided this was a legitimate transaction, barring me from the process of expediting this issue, and keeping my company from completing its promise of a timely delivery, in which I paid for dearly.

Recently I decided to close my Amazon and its Kindle Direct Publishing accounts for a consistent lack of sales or very poor sales since August of 2011. On reading several threads on the KDP community forum, I responded to a question from a member saying that his account was blocked. This member posted a link, to which I went and looked at his books. Each book was a pirated or jacked version of books by other authors. An exchange with him and various other members led us to believe that this member was a content thief. He was both very abusive and threatened us with bodily harm because we pointed out his theft. A complaint for abuse submitted to the admins of the forum led to absolutely no action.

A book I ordered from Amazon.com was not the one advertised. I have problem returning the book. Amazon refused to pick up the book I was returning. Also, Amazon was unauthorized to debit my account. This has stopped me from ordering online. Thanks Amazon.

Amazon has closed my seller account and is holding over $9000 of my money because they said that I did not fulfill my orders in a timely manner. The fact of the matter is that I ran out of cash flow to purchase the product that the last 7 customers ordered from me for this simple reason: Amazon did not disperse my money to my bank account on October 26th as my back office stated. Suddenly the date was moved to Nov 3rd on October 26th. I had to reimburse the final seven customers their money because of this and my sudden lack of cash flow to fulfill these orders. I have 100% feedback of over 100 orders and all of my customers have been satisfied up till now. Please, can someone help me out here? Amazon has shut me out and is going to hold my money for 90 days. I am a good seller for God's sake and find this a horrible way to be treated by this company.

They did not send me the 2 PS2 remotes and sent me a case. To date, I try to contact; there is no phone number in the listing. No complaint could be filed with them. MasterCard is charged. They want me to take the UPS and mail it back to them. The product only cost a few dollars and small in size and I was charged - almost charged $12.00 for shipping and handling. The S&H is not refunded. These are dirty business tactics used by Amazon because the product is mailed by some other subcontracted company.

I traded in a "like-new" condition iPhone4 32GB and Amazon downgraded the condition of the phone and only gave me credit for acceptable condition, saying it was heavily scratched. There were no scratches at all on the phone. I took numerous pictures to prove it before sending it to Amazon, just in case something like this would happen. It did happen. Amazon just said it cannot check the phone I sent to them because other department/merchant handles it. When I requested them to return the phone, they refused, telling me trade-ins cannot be returned as a rule which was not stated on their website. This is fraudulent. There are many complaints like mine on the internet. I want others considering trade-in to be alerted of their scam operation.

Amazon touts their "free shipping", but nothing could be further from the truth. I placed a small order for three small items with Amazon (mistake). Amazon turned it into three separate orders with hefty freight on 2 out of the 3. America doesn't need slippery ** like Amazon. Let them go to North Korea or some other despotic hellhole.

After not being able to secure a teaching job due to work-related problems, I turned to sales. I've been selling items through mail order for years, selling DVDs and used video games. And I have never had issues apart from the PO destroying a package and refusing to take responsibility. I have sold on Amazon for years and just got kicked out of selling because of an unfair negative feedback.

We ordered a Remington Razor advertised as new. Amazon's vendor, DiscountJungle.com, sent a factory-serviced unit. This is illegal in Ohio. Discount Jungle reviews on Google show many complaints where new merchandise advertised but refurbished shipped. Amazon would not respond as to why Amazon allowed this to continue without stopping this for all of their customers, though they refunded me. If this happens to you, please contact the Attorney General's Office for the State of Washington where Amazon is located, or contact me. Amazon is a good company, but with a weak tolerance for correcting bait and switch patterns that are brought to their attention. So let's help change this for Amazon and keep the internet fair and honest.

I recently bought a Kindle device and started ordering e-books form Amazon. Suddenly one day, I could no longer log in. When I contacted customer service, I was told they could do nothing but had to "escalate" the issue to an account specialist. After a few days, I had not heard anything. So, I contacted customer service again. I was told that my account was blocked. My case was again escalated, and a few days later, I received an e-mail asking me to get my bank to provide my account details directly to Amazon. I thought this was strange but contacted the bank anyway. Needless to say, my bank thought that was highly irregular and refused to do so (at least they are professional!). The bank assured me there was no problem making payments, and there was no reason Amazon should need this information. I have written and called Amazon several times, but I can't get a response.

As an owner of an Amazon reading device, I used the device area of the help forum on Amazon one day. I asked a legit question about my device and its generation manufacturer date. The moderators at Amazon and I can only assume they are possibly "Amazon staff" members. They are wreaking havoc in those forums on people honestly needing help with their Kindle devices! They posted ignorant comments, racial slurs, and made comments about Kindle owners being "stupid" and unknowledgeable about their devices, including these types of comments aimed directly at me.

I sold a book and shipped it the same day. Two months later, the woman claims she never got it. I contacted Amazon several times to find out how to track the shipment as I bought the postage through them. They never did tell me. They kept sending me automated replies. Then, I got an email that they refunded the money from my account. When I logged onto the website, I saw that they lowered my rating to Fair due to customer dissatisfaction. I was so furious that I deleted all my inventory. Now, I want my money back. How do I do that?

For a company hailed for its excellent customer service, my experiences have led me to believe quite the opposite. The lovely email responses you receive from them appear written by a computer - very generic and patronizing. Look, if I am pissed, the last thing I want is someone to apologize deceivingly, and furthermore, offer no true solution to my angst. Instead, a generic response is fabricated and directions to guidelines concerning the issue. In other words, they do what they want, and you're just ** out of luck. So goes the problem with online retailers, such as Amazon, that do not have true box locations. You’re stuck fighting with an internet entity who couldn’t really care less, and there is nothing you can do about it in person. The so-called plus for Amazon - free shipping for orders over $25 - is also a total scam. I suggest doing a little comparison shopping before buying from Amazon. Wal-Mart has a very good online service, and I have experienced true customer service through them.

Amazon does not support sellers. Buyer gets refund while I get chargeback. He keeps my items. I send back his similar items minus some of the accessories that were sent. I'm out of luck with seller support after filing several appeals, supplying photos of items sent and items returned proving that I was right and after several phone calls which never get forwarded to seller support. Buyer filed a claim hours after receiving item. I suspected this was going to happen so I'm out $66 plus the shipping I covered to have item shipped back to me with FedEx account, that's another $12. Amazon said I did not respond in time even though I called seller support, but that does not count. So much for Amazon backing its sellers.

I got email today and was told my seller account got suspended forever. I called and wrote email to customer service. They didn't provide me a reason. They even don't want to me ask why. I don't even have one review on my product. I got so pissed and found online that I am not the only person who has the same issue. At least give me a reason why I got suspended. I swear I never will ever buy anything from Amazon! Suck up, Amazon!

I have been selling on Amazon for a few months with no problems. This past week however, I received a message from Amazon that my account is "in review" and my funds would be held for up to 45 days, but I was not given a reason. They told me to expedite the process to give them information such as all order numbers of sells with matching shipping confirmation numbers. This makes absolutely no sense as you must confirm shipping for every product sold through your Amazon seller site. This is redundant in itself.

I ordered two items for my granddaughter's first birthday. I ordered them nearly four weeks ago, and they still have not shipped. I have contacted Amazon three times. Each time I have inquired, they said they were sorry, that the order was stuck and that it would ship out shortly. Her birthday was last week, and still no word when it will even ship, if ever. The items were shipping APO. Way to support the troops, Amazon!

I ordered my first online purchase through Amazon about 2 months ago. I ordered a speck case for my iPhone because they were about $20.00 cheaper than in stores! I had my doubts about the product coming in and not being a real high quality speck case. I received my product on time and as I examined it, I was extremely happy to see that it was just like my others, except cheaper! However, after having the case on for about a week, the rubber lining of the phone cover started peeling and also puts a nasty residue on my phone screen. I had it on my phone for about 3 weeks, it wasn't as durable as the $30.00 speck case I bought that lasted 5 months and still is fine.

The refunds, especially with the Amazon Marketplace (used books), is especially outrageous. Here is my experience. The seller (Kenny's law books) gave me a hard time using insulting and derogatory language, even for the return address. I believe he is racist. The seller deducted for the S&H and restocking without any prior declaration on these items. I had paid the full S&H both ways as per the Amazon.com declarations. When complaining about this issue, the seller came back with absurd justifications, insulting and derogatory language - "Did you fail out of law school already or something, because you don't seem very smart." Prior to this, even Amazon.com (new book) did not give me the full refund the first time. After calling them, the rep told me it must be a technical mistake. I doubt it. This is corporate America in just another form ripping off the 99%.

Amazon needs a makeover. I received an item in the mail yesterday that I did not order. My credit card was charged for the item. Another order was placed on the same day, a digital item from Xbox sent to my daughter in another state, an item she did not order! However, on the latter item, the last four numbers of the credit card do not match mine nor my daughter's. When I contacted Amazon, they arranged to send me a package to return the item sent to me, and will remove the charge after they get their item back. They indicated that outside fraud was involved; however, I do not agree. I feel that since I received the item in one transaction, and that none of our cards were charged on the second transaction, it is clear Amazon has an internal problem. As a result, I am removing all my information from them and will avoid using them in the future.

Last Thursday, I ordered a book from Amazon and I chose an option "2 day shipping (get it on Saturday)". Today is Monday and I checked on my account, the book has not even shipped! I called Amazon customer service and talked with a very rude representative who tried to prove I was wrong. Even though, it said I could get my book within 2 days, but in confirmation email, it probably takes up to 10 to 14 days to delivery. Amazon tricks customer by confusing delivery date, just to get customer to place an order. After spending 10 minutes arguing with rude representative, I asked to talk with her manager. This guy seemed more calm and respectful, but the only thing he could do is upgrade my order into 1 day shipping. I have been a loyal customer with Amazon for 3 years, but now I think I would do business with someone else. Terrible customer service ever!

Monday, my Amazon.com account was compromised and my email changed. I called them around 12 and told them this. I also contacted my bank and was told that two charges from Amazon using my credit card were on my bank account. I immediately had them cancel that card and ordered a new one. I then called Amazon back to let them know to not process the purchases and to issue me a refund. After several attempts to email and chat, I was then on the phone the majority of the morning getting placed on hold numerous times because I don't think they even understood me.

What's up with Amazon? I was a loyal customer but lately, things keep going awry. In the last year, I've encountered constant snarls in communication and customer service operators who don't speak English well enough to be understood. Just this time alone, I ordered a book and got the wrong one. I was about to leave on vacation, so I called Amazon simply to ask what to do. They told me, when I was ready, to actually return the book. They had emailed me a UPS label. I left and came back to find that Amazon had already sent UPS to my house. They evidently came three times and gave up.

They finally replied and removed all malicious orders and recovered my ID.

1 out of 5 stars, do not buy! See comments, Amazon Verified Purchase. This review is from LG 50PK350 50-inch Widescreen HD ready 1080p 600Hz Plasma TV with Freeview (Electronics): I have owned this 50" LG plasma for 17 months and it has stopped turning on. I have googled the problem as "LG TV won’t turn on" and boy, oh boy is there a known fault that both LG and Amazon know about with these TVs! Basically there is a fault with the circuit boards and they fail, usually, out of guarantee. Amazon (the seller) is liable for the sale of durable quality goods under Sale of Goods Act 1979 but will not admit it. Instead they keep saying it’s out of guarantee, over 12 months old (17) and not their problem. I will never buy an LG product again and definitely never buy off Amazon who hides away in Luxembourg. I now know why that is. Oh and by the way, the TV cost £489 so not exactly a small matter for me as a retired person.

I apologize in advance for the long back story. I made an order for a book from lilith_star in July. The delivery date was to be no later than August 1st. I received an email on August 1 from the seller stating that the delay was due to an emergency and that the book was on its way. So about a week later, I received the book and left honest feedback. It was neutral and explained that the seller did deliver late, due to medical emergency. Insensitive? Perhaps, but honest and not unjustified. The seller responded to me, stating that there wasn't a delay, that she was undeserving of the "negative" feedback. She called me names such as a stupid, ungrateful jerk and a scumbag. Then she ended the email by stating that I should die horribly and soon.

I have been purchasing books for my iPad on Amazon via the Kindle app for 2 years and have never had a bad experience. It's easy to find any book I want in an Amazon search. Most books are available for Kindle and the one click purchasing process is so easy. I have it delivered directly to my iPad and within 1 minute of deciding that I need to read a book, I am reading it on my iPad. I actually completed this process for a project I was working on at work and I realized that it would have taken a week or more to receive a book I had wanted to purchase and utilize immediately for my project. It saves time and money (most Kindle books are $5-$15 cheaper than hard copy), not to mention that having the ability to take multiple books with you on an e-reader is a blast when traveling. Definitely I recommend this process (buying books through Amazon and getting them e-delivered) to anyone!

I sold a product through Amazon. I was told I would receive funds in three days, then it was seven days and then 14 days which would bring the date to 8/30. I received an email saying that the money would be in my account by end of the day. However, I just received an email saying that the money would be placed in my account 3 to 5 banking days from the 30th. I have retained all emails from Amazon. I am just wondering what their next excuse for the delay will be.

I want to begin by stating that I have been a loyal Amazon Prime member for some time. My last order has been a disaster. I ordered a birthday gift for my sister, was given a free 2 day shipping date for last Saturday but decided to upgrade to next day because it was offered and figured that it would give me an extra day. My sister's birthday came and went on Sunday with no gift from me. My biggest frustration in all of it is that no one will give me any answers as to where the product is or when it might be delivered.

I have purchased several items from Amazon over the past few months and found the experience quite painless. The selection has been great, even having one particular book that I could not find anywhere else online or in a brick and mortar store. The orders have always been on time and in a couple of cases a day earlier than they predicted.

I have been a loyal Amazon consumer for a very long time. I was a prime member the second I could be. I bought these stupid textbooks from them with the promise that I could sell them back and recoup some of the money. I opened a seller account to do so and they apparently think I am someone else and claim that my account is linked to someone else. I sent them some inquiries about this and have had no response. Now, I read all of these other comments and it seems that I will not be selling back my books! I am really disappointed. I am trying to sell maybe $100 of materials, and I can't for seemingly no logical or legitimate reason. I have easily spent more than $1000 on products through Amazon this year. You have got to be kidding me!

Return of defective product denied - I ordered a DiabloSport PowerPuck for my truck. It did not work. I informed Amazon, who said the unit cannot be returned because it has a rechargeable battery. I sent the puck to Diablo for diagnosis. They said it was good, but it still did not work. I called Amazon to find out where they got it from so I could return the item. Customer service said I had it for over 30 days and they would not allow a return anyway. The customer service rep said, "Too bad, sell it on eBay!"

I am a seller on Amazon.com. I recently sold around $500 worth of items for myself and friends (one is a Vietnam veteran who is struggling for money) to help with a little extra money. I am a soldier and student who is also struggling. After two weeks, Amazon decided to conduct a "review" on my account that entailed freezing the funds that I earned and not allowing them to be withdrawn. After the review that lasted about two weeks, they decided, as a result of a couple refunds that I handled myself, to punish me for the refunds as it hurts their site (I guess). This entailed a 90-day suspension and extension of my funds being held. Also, they state that after this 90-day suspension, there is a 90-day review. This means that I and my friends will not be seeing any of our money for over half a year.

I got the Kindle Fire Online in order to be able to communicate and be online during my 4-week trip in Europe. When I was there, I was unable to connect online. Amazon never advertised that the device is unable to work online outside of the United States. Because the policy return says that the item can be returned in 30 days (my trip was 4 weeks), now I am not able to return it or use it in my frequent trips. I feel frustrated and disappointed. I think that the publicity of the Kindle is not telling the truth about the real product.

I recently made a purchase of three items from Amazon. The costs for all three items was approximately $175. I used a $50 Amazon gift card and the balance of $125 on my Visa credit card. One of the items, a glass pocket watch display case, was broken when received. The value of this item was $32.99. When I received the Return Order receipt for this item, they processed $4.96 back to my Visa and gave me a $28.03 Amazon gift card credit. I called customer service (1-866-216-1072) and told them that I wanted the full $32.99 back on my credit card as I did not want to be obligated to purchase another Amazon product. They said there was nothing they could do. This process would seem inappropriate and I question the legality of the way it is handled.

I recently purchased a TCL television through the Amazon.com site. The television quit working (wouldn't even turn on) after only four weeks from the date of delivery. TCL did not respond, so I asked my credit card bank (Citi) to look into it. When Citi contacted Amazon.com, Amazon told Citi that I didn't purchase the television via Amazon, even though I have an account number. Amazon is a joke, and TCL is fraudulent. I am out $500 with a dead LCD monitor to dispose of. Buyer Beware of both TCL LCD televisions and Amazon.com.

I opened a seller account with Amazon on July 16, 2012. Within minutes, my account was suspended. When I finally reached someone in seller support, I was told that only one active account is allowed per household and another account associated with my information had been blocked or suspended. I appealed the decision and I was told they had decided not to reinstate my selling privileges, despite the fact that I have never sold. What it told me was that they never even read my email nor did they look at any information. Furthermore, when I talked to Daniel in seller support, he said that I should appeal it, but they never granted an appeal, which then makes the whole appeal process a farce. As I told him, it's like not being able to get credit and having no recourse to correct something without knowing who, what, where and why did something. I don't know what this will do any good, but it is a case of guilty without being able to prove your innocence.

I've seen complaints about Amazon closing seller accounts. But I had a regular account. I was not selling anything and just bought items from them. I presented them my reasons for reopening my account politely and asked to reconsider. Someone in customer service, who doesn't even use his or her name, just replied with standard response basically telling me to ** off. Maybe, they just do not want to deal with me, because I'm Russian. Also, I got the common impression from the Customer Service (Also, it's the same from the last time I tried to do something about my account.) that they would have accused me of stealing from them, if they could. But they cannot, as I have never ever lied to them about any problem I had with my orders.

I am sending you this email after making so much effort and struggle to contact with Amazon.co.uk customer services, especially the Seller Performance team. I made so many calls and I sent so many emails. Seller performance kept sending only one copy of email. They just forward that email which gives me this impression that they don’t read our emails completely and what we are saying in that email. My apology if I said anything wrong, I don’t want to hurt anyone’s feelings. Now, I’ll explain to you below what exactly happened. I hope I will get some help from you or anyone that can help me out.

I am a recording artist who was happy that I finally got my big break and was going to sell music online through Amazon.com. When the album came out, the very first review was nothing more than a personal attack against me and this person went on to further attack me in the second album's release, in direct violation of Amazon's own policies. I tried to write my own review which was a neutral review and Amazon continued to take my positive reviews down citing a so-called violation where there was none, as I am also a customer but with no protection. I cited their own policies and their own violations by the phony consumer and cited a violation of music piracy laws, which this person suggested by saying "Not worth stealing," which is promoting music piracy - a federal offense and is in direct violation of their own policy or promoting illegal or immoral activity. Yet the offending review has still been allowed to stand!

My Kindle keyboard device, which was purchased in October 2011, developed problems in the last week of April 2012. I wrote to Amazon customer care for the first time on April 26, 2012 about the issue. They responded by asking me to contact them on chat or phone to "Do some real time troubleshooting to identify the exact problem and see if a replacement needs to be issued." Over the next month, I contacted Amazon through customer support (chat) several times and each time, I was promised a replacement. I was asked for credit card details to process the replacement order, shipping address, etc. and was promised that the Kindle replacement team would be contacting me in a few days. But they never did. This went on throughout the month of May and on the 1st of June, Amazon sent me an email saying they are closing my account.

Amazon.com gives no protection to self-publishing authors. A relative of mine self-published using one of Amazon's companies, CreateSpace. One of the first reviews the book received consisted of lengthy, incoherent libel toward the author, which the Amazon.com Community Team approved. The review consisted of several false allegations of crimes committed by the author and his family. The allegations were wholly irrelevant to the book itself.

Two days ago, I made some orders via Amazon. It had been confirmed but later I received an email that my order was on hold due to billing address. I checked with the bank and found that my billing address was not changed though they told it had been done and I had used my card several times with the new address without any problems (also last week). I asked the Amazon customer service to verify my billing address again providing him an old billing address, which the bank was still using. Next day, I received the same email again about the same problem with my billing address. It could not have been possible if they had used the old address which had been valid. So, I went to the bank, updated the address and sent the info to the Amazon. I also chatted again with the Amazon customer service, canceled the order and they promised to inform me within 24 hours and unlock my account. I got the email, but my account is still locked.

There is no way to talk to management. Employees do whatever they want because there is no way to complain. I have an issue with Amazon for over 4 weeks and I have not been able to resolve it, because they don't care. You continue putting my account in hold (very unprofessional). I am planning to bring to your management this type of actions. I have called several times to your customer service and they promise they will put a note in my account, so they don't put my account in hold again but guys disregard any notes and continue putting my account in hold. I sincerely believe that the problem in your company is the Account Specialist department. Every time I call, they open a request to the account specialist and they claim that he/she will call me within the next 24 hours. It never happened. I have never received a call from an account specialist.

I helped an author list an eBook exclusively through Amazon's Kindle Direct Publishing program. The book was targeted by a hate group recommending books and authors published through the Penguin Group (Harper Collins, Scholastic). The group members target independent "indie" authors by leaving fake negative reviews (They're obviously fake, since the few specific comments made were inaccurate.) and posting negative comments about books/authors on Amazon discussion boards and on Goodreads.com, linking their nasty comments to blogs and forums across the internet. I complained to Amazon and not only did customer care not help, they removed the positive book reviews and left the negative comments up, claiming the positive book reviews broke Amazon's terms of service.

On May 27th, there were five unauthorized charges made to my Amazon Prime account (**) that subsequently caused my bank to overdraft and an additional 6 overdraft fees were applied. The account is currently sitting with a negative balance. On June 1st, I contacted customer service to dispute these charges and request reimbursement for the overdraft fees. My complaints were escalated and the billing department subsequently asked that I fax all the information pertaining to these charges on June the 12th. I did so and have on 3 separate occasions since that date with no resolve whatsoever.

I ordered an iPad. Delivery was promised in 20 days (should have been suspicious). 60 days later, there’s no delivery and no refund. I filed an Amex dispute when I was told by Amazon that it could take 3-5 days to refund my purchase because it was through a 3rd-party seller. I have called almost every day since the 5th of June 2012 (order was placed on May 10, 2012). Each time that I have called it is like calling for the first time. I cannot get past the customer reps and no manager or supervisor will take ownership. They say they credited my Amex account $425.99 on June 10, 2012. That is what they told me and confirmed it with an e-mail, but they have not placed these funds in my account. On June 25, 2012, I was informed by Amazon that an Amex dispute will now take another 105 days.

After years of selling on Amazon.com and having good reviews, they closed my account, out of nowhere. They claim my account is linked to another blocked account.

I attempted to log in to my account this morning and was greeted with an error stating I had the wrong password. I changed it (the link was sent to my email immediately). I was still greeted with the same error. I contacted them by telephone, email, and chat. None of the representatives could tell my why, but they only said that my account had been frozen and they could not assist me and they would have to send my information to an account specialist and I "should" hear back from them in 24-48 hours. I am unable to reach a representative that can help me. None of them are aware of who, what, why, where, when or how.

I have sold on Amazon for 2 1/2 years with no real problems whatsoever. I have had three customer complaints, the first two were minor and were fixed easily between the customer and myself. No hassle, everyone was happy. This last customer had ordered a hardcover version of Becoming a Writer by Dorothea Brande. I sent him a soft cover as it was the only type of copy I had. Somehow (and it had happened two other times) my product entry was morphed into a hardcover version of my softcover book.

I have been a long term Amazon customer with many items purchased over the years with no problems. Just over a week ago, I received a gift sent to me that included a single Love-Rat from the pair that is offered on Amazon. Expecting a quick and easy solution (i.e. them sending the missing toy rat), I first emailed and then called customer support when more information was requested. What I experienced on the phone today from Amazon really was a surprise to me. They kept demanding details of the sender I didn't know, and then said I would have to arrange to return the rat I received and then (maybe) the sender would receive a refund.

After making two purchases in the same week, my account was blocked. After six days, 8 calls, 12 (automated) emails, 3 attempts to send my address verification, faxes, and many promises that an account specialist will call me within 24 hours, there’s no resolution. When you call in, the people who are breathing are all very nice, but they can't even see details on my account. Their hands are tied and all 8 reps I spoke to swear there are no phones in the billing department - they don't also accept email attachments, only 8-track tape. Sorry - only fax documents. So how is eBay working out for you? Anyone?

Amazon keeps my money and isn't responding. My seller account on Amazon has been closed as per my request. However, they have closed my buyer account just as well. As a result, I am unable to use the balance of my gift card. I want the balance of my gift card to be sent to me in the form of a check or else enable me to use it, either or. In case I can't get a satisfactory settlement, I am considering to file a lawsuit for which I understand I'll have to fly over there. Thank you.

I ordered a book from Amazon - for some reason, sent one from Amazon and one from Chapter Media. I returned one as I did not need two - unable to obtain a refund. Amazon seemed to hide from responsibility as they are based in Europe. Totally unhelpful, the only thing I managed to do was to close my account with Amazon. I am still awaiting a refund. Total frustration. I returned one book so I have no book and no money. Amazon is no help, just rudeness.