Amazon.com Reviews

I've written 7 books and most were published on Amazon. Were. Yet again 2 of my books were removed with an email telling me that I had to prove I wrote them. Leaving most of MY books up, it’s as if they randomly choose books to remove with nothing but an email that gives me no insight as to HOW to remedy the situation. With ZERO reply or return emails, I'm still forced to try and find a way to prove I have publishing rights because sending them an original doc did not work nor did directing them to my personal website where all my original works are uploaded for my viewers for free. They continue to both acknowledge that I wrote the stories while denying me ANY info on what it is they want or need. I'm so frustrated with Amazon and their incompetence to the point of legitimate anger but my self-publishing options are limited. I plan on filing with the BBB next. Beware of investing your promotions to this company who has a rep for this sort of personal attack to authors. Beware.

Well I placed my order on March 21st for my couches. The order showed pending on my account and after everything went through I just figured that transaction went through as well. Well about a week after I placed the order the shipper contacted me to let me know there was an issue with my order and that they wouldn't get here till the middle of April. During this phone call they asked me if I wanted a refund, I said no because I wanted the couches so why does someone offer a refund when there wasn't any money taken out in the first place? But then 20 days after I placed the order and they never told me that they wouldn't take the money till the items shipped so I had just put every dollar I had on to my prepaid card.

I made a purchase back on 1/10/2014 and the merchandise needed to be returned. I learned at the point of returning that I had to pay the return shipping costs up front and would be later refunded once proven the amount spent. I followed the procedures when the refund was processed, it was separated by the price of the merchandise and the shipping costs making the refund 2 transactions on January 31st (?). I received one but not the other.

Amazon closed my account for some arbitrary reason. I was still within 30 days to return merchandise. I was told that I could receive a refund if I paid to mail back the package at my expense. I spent $30 to return a package containing $700 of merchandise and Amazon is insisting that they never received the package. This is because they need a justification to withhold my refund because they closed my account. I keep e-mailing them with the tracking number to show that the package was delivered and they keep e-mailing back that it wasn't. It's impossible to speak to anyone who speaks English, let alone actually speak to anyone on the phone who isn't a programmed Amazon drone, spitting out canned lines.

I currently live in Spain and was interested in purchasing a Kindle Fire. I contacted Amazon and asked about language because of my location and not being fluent in Spanish, I was told that I could choose my language so I went ahead and ordered, only to find that the only website that I could use was the Spanish one (which is useless) and the user guides are all in Spanish. I feel that the information I was given before purchasing was misleading. I contacted them and was told that I could register on the .com site - which I did - only to find that I cannot purchase any apps as I don't have an American address or bank account. The end result is that I was sold an item which is basically useless to me as I am forced to use a website in a language I am not happy with. I would say in closing, that I can still purchase books for me Kindle e-reader from .com (purchased before .es was set up) so the mechanism is in place to accommodate their customers.

I can honestly say I use an Amazon service at least once per day - so the company has definitely has a positive impact on my life. I use a Kindle Fire, my kids watch Prime video, and I read reviews and purchase products frequently. We also use Subscribe & Save to get products coming to us consistently - diapers for the baby, makeup for my wife, and other household things like dish detergent. Amazon has made my life a lot easier, and the 1 and 2 day shipping options are great.

I have been ordering from Amazon for quite a while, never once did I get a voucher, code, discount. Then today I place an order and the date of arrival was different that when I place order, so I cancel. Then to top it off, I was disrespected by a rude email. I will seek elsewhere to place my orders.

I ordered a nail gun from Amazon on Feb 5... They quoted a delivery date between March 5 and March 27. Although I don't recall seeing any 'out of stock' notifications on their web site, I was a bit puzzled about the long delivery date, but the price was good and I was not in a big hurry at the time I placed the order. Okay. So since I haven't heard anything from Amazon about this order in 5 weeks, I called to ask when I could expect shipment. I was told the item was out of stock, they had no idea when it would be in stock, but that they could offer me a 'used' item from one of their third-party sellers for $3.00 more than what I paid for the original 'new' item! Seems to me that if they offer the item for a posted price, then they should deliver the goods at that price. The CSR at Amazon told me, "We haven't yet charged you for the item", which is not really true, as I used a gift card as partial payment (I doubt that card shows any available balance at this point in time). Amazon customer service was no help at all. Order is in limbo. I'm aggravated to say the least.

I have been selling high quality jewelry on many marketplaces since 1998. We take great pride in ensuring consistent quality control and honesty for our products. On eBay, our feedback rating is 100%, as well as on other marketplaces, including AMAZON. We had an account on AMAZON and were selling occasionally. In August of 2013, an order came in under the name of Mr. ** at ** in Enfield, CT. The order was for over 10 items totaling $16,806. Four of the items were returned to us for refund without all the contents in the box such as certificates, etc.

I have ordered many items from Amazon over the years and usually had no problems. Then recently, 1 item did not arrive, refund given reluctantly and no apology whatsoever after 4 weeks. Another item still pending delivery after 3 weeks. No info, no tracking, no refund possible because the vendor, who did not disclose being in China, did set a delivery time-frame of 30 working days! And so is technically within the advised delivery date. No help from customer service. Have now closed my account and for good. Amazon is not to be recommended.

I have placed several orders with Amazon over the years. Earlier this year, I was scammed into a purchase of Amazon Prime. While I was irritated with their approach, I figured I would use the Prime features... Several weeks ago I ordered several books. These books were sent to different addresses and were mailed in 3 separate shipments. One shipment was mailed to my son who is incarcerated and has specifications that must be met when receiving packages. An invoice must be sent with each shipment. His last shipment did not have an invoice enclosed, therefore the institution will not allow him to have the item that they have documented as contraband (it is a book - self help). I thought this should be easy to resolve and contacted AMAZON who essentially refuses to help. They will not send a duplicate invoice and will not intervene. I am so DONE with this company. Their customer service sucks!

I wanted 3 items, what was in my cart, sent to me in two days but when the 2nd day came, only one item was delivered with the invoice showing that I paid 38.98 for an 8.99 item. At the onset I clicked on 2-Day Shipping for my entire cart, what happened? Amazon split up my order into 3 separate orders and gave it 3 separate order numbers. I am thoroughly disappointed. And this is the 2nd time this has happened to me though there will not be a third time.

I have attempted to place 3 orders with the same 3rd party seller on Amazon.com in the last 2 weeks. My first order was cancelled by the seller; as I received an email stating that "customer canceled" the order; which was not the case!? I was encouraged to replace the same order that same day from a Amazon CS rep; which I did and that order was cancelled on the seller's end with the same email sent to me stating "customer canceled" 2 days later?! I was so angry as by that point; as I had 2 pre-authorization charges on my method of payment; plus I had to call Amazon CS several times on my TracFone and was told by Amazon managers they were investigating the matter.

I never use credit, so when Amazon informed me they were charging me almost $80. I knew I was being phished by the company. They have a policy of automatically enrolling customers in a credit scam when we click on 2-day service. The money isn't returned for several days and meanwhile they profit from stealing our (my) money!!!!!!

I bought two Samsung Micro SD cards on Amazon and found them defective and verified them as counterfeit through Samsung's customer service. After claiming about this counterfeit cards and seller, I got a response from Amazon saying that an investigation has been launched. While I am watching for how Amazon is dealing with this illegal seller, I found not a few buyers have posted their review disclosing or warning the dirty act of this seller since 6 months ago. I wonder how long you will let this illegal seller selling on Amazon and how many (percentage) of this kind of counterfeit product selling seller there are on Amazon. The trust I have had on Amazon for a long time has been totally shattered from this event.

I have had 3 occasions for a refund. The customer service is very poor. They give you the run around, keep you on hold and lie about issued refunds. It's take me 3 weeks in most cases to get my money back. I'm cancelling my account as soon as I get my money on two orders.

I have recently encountered a situation that brought to my attention the lack of protection for those who sell products on Amazon. I recently sold a product on Amazon where the buyer claims it was not the appropriate product. I authorized a return and refund, but the buyer opened up an A to Z claim against me anyway. The buyer was very rude and aggressive. It has been a nightmare of a few days dealing with this buyer.

I purchased a book by Amazon and the wording was completely changed and edited. I asked Amazon if it's possible for a Kindle book to be hacked into and they said that it could not because it is protected by Digital Rights Management. I asked them if DRM is a computer software is that not susceptible to hacking? And they had no information on that. I asked what my rights were as a consumer of printed material that has been edited and they said that I could return the book. I said that I want the book which is why I purchased it and they said they didn't know. They could just return the book. So I cannot even purchase the book. I don't even have access to the words that were written.

Contacted Amazon about a fraudulent seller who filed a tracking number but never delivered the item to the shipper. I was promised by Amazon chat rep that the sale was canceled and refunded. 6 weeks later my card is still charged over $500. Amazon re-opened the case that they dropped the ball on but this was already done 6 weeks earlier. Had to dispute the charge with my credit card company. Got this in my e-mail from Amazon:

Amazon fees are outrageous. I sold a book on Amazon for $5.00 and they took $3.09 in fees - over 60%! Time to find an alternative.

I ordered a book on January 27, 2014. Now March 3, 2014, I get notice the order was canceled. I tried emailing etc. prior putting in claim ticket, no answer. I'm two months behind my readings for class and I feel I should just bought book brand new at my school store. Amazon seems to not care, just blew me off. Now to expedited shipping, I got drop another 20 bucks. School store book is sold out now.

On February 10th, I ordered a LG 50" Plasma TV on their website which happened to be sold by a third party, a terrible one, Adorama Camera. In knowing Amazon's goal to get you to the purchase faster, and in doing so with this purchase I never was asked to affirm my acceptance of a different company's return policy and felt crystal clear that through Amazon, I was bound by your usually friendly policy. When the TV arrived, it was defective. I went down the path of returning it to only find out Adorama does not accept TVs back over 50" inches, which alone is shocking, but furthermore, how unhelpful they were about the situation.

I purchased a new Kindle Fire HDX from Amazon.com at the end of December 2013. By the end of February 2014 barely two months after I purchased it. I started to experience problems such as the internet browser freezing and the device shutting off while I was using it. After contacting Amazon customer service they agreed to send me a replacement. What they sent me was a refurbished model. I called customer service back and explained to them I had only had my other device for two months. I paid full price for a new device and now they want to keep my money and replace it with a refurbished one. Anyway to make a long story short after many calls and emails they refused to budge on this matter. I sent the refurbished one back and kept my original. When I get tired of dealing with the freezing and shutting down I will just go buy an Ipad or Galaxy tablet. I will never buy another Kindle device again.

I pre-ordered two DVDs with Amazon Prime. They sent it through UPS Surepost, a lovely partnership with USPS. I was guaranteed release day delivery. Release day came and went and they did not arrive. USPS says they attempted delivery. They managed to deliver junk mail, ads for various politicians and bills but no package. And NO delivery ticket. Amazon doesn't seem to care. Oh, they're so sorry, but give it two or three days (Sure with a Prime membership discount to $40.00 for coach class service). They can do nothing, not even send out replacements with next day delivery. I cancelled every last pending order with them. I hope they saved more than $760.00 on my deliveries. Prime has recently proved to be worthless, certainly not worth $80.00 or $120.00. It used to be excellent.

While I have had problems with products I have ordered, I have never had a problem with Amazon.com's customer service. Here's the story: I bought four Silverstone Tek computer power supplies. One of them died three months later (outside the standard Amazon.com return/refund policy). So, I entered into a chat with Amazon.com customer service, expecting to go through a bit of a hassle to get a replacement of the item. If they denied my request, I planned on explaining to them the warranty of the item. Instead of a hassle, it was easy as pie. The Amazon.com customer service rep offered to send me a prepaid return label and immediately shipped a replacement at the same time - now that's service!

My kindle HD which is barely a year old is no longer working.. I called, emailed amazon.. Their offer was for me to buy a new one, and they would throw in a 20.00 coupon. When I expressed my dissatisfaction they just blew me off.

Amazon Prime costs $80. And after seeing that amount of a deficit in my bank account, I also received an overdraft fee of $35. Amazon customer service took care of BOTH charges immediately, with no question. Will take 5-7 days to go through, but I am very grateful for the goodwill refund of $35.

I have been an Amazon customer for over 7 years, and have always been a very happy camper up until this past week, that is. The most recent issue I had occurred today regarding their refund policy and customer service reps. I had an issue with some orders that were placed quite some time ago, and was pleased to hear that Amazon was going to help resolve it by issuing my money back by means of refund. I had specifically made the rep I previously spoke with aware of the fact my original payment method for the orders we're no longer valid as the cards were now expired and I haven't banked with the financial institution in over a year and am no longer a member with them either.

I tried to order an iPhone 4 and some cases on Amazon. I had $500 in my account and only spent $324 overall. The next day I received an E-mail saying all of my items were shipped out. What Amazon didn't tell me was they never took the money off and I spent about $100 later that day, needless to say I only had enough for the cases so they took my iPhone off my cart and cancelled my shipment. About 2 days later I had the money in my account so reordered the iPhone, the money was taken out of my account but when I went to go Track the shipment it put it away in my "Save for later" column. Also every time I go to log into Amazon it says my password is wrong and I follow the instructions to change it and it allows me to log in once after that before it tells me my password is incorrect again. By far the worst experience with Amazon so far.

I contacted Amazon because my new Kindle was frozen. As the troubleshooting did not fix it, they agreed to send a replacement out straight away and that the returns section would be in touch. Despite me contacting them 9 times about this, none of this has happened. Every time I make contact with 'customer services' I have to start from the beginning. There is obviously no trail for them to look at, no one is following up my issues and no one is taking responsibility. Though very polite, everyone seems very keen to pass me onto someone else, you can't even reply to the emails as they bounce them!!

Same complaint as user below. PLEASE MAKE SURE TO FILE COMPLAINTS WITH AMAZON TO HAVE THIS SELLER REMOVED FROM AMAZON. I purchased a video capture card through Amazon.com and ANTOnline.com was the seller for the item in their marketplace. Item was ordered on the 17th of January but didn't get the item till the end of January. I have had problems with the card and have been going back and forth with Avermedia's support since that time trying to resolve the issue. Finally Avermedia told me to return the defective card to ANTOnline.com. I filled out their return form on February 15th and got an email back telling me I was PAST the 30 day "return policy" window - WHICH IT WAS NOT, DO THESE PEOPLE KNOW HOW TO COUNT?

Horrible selling experience & fund problems. Hidden legal issues. Buyers can destroy or ruin your property. Amazon is unsafe & useless.

I bought a two volume book (Neuromuscular Disorders in Clinical Practice) in January 2014. Until now I have received only volume number two! After many complaints Amazon said it would " verify" if the book really had two volumes. I received no returns after I e-mailed them explaining that it was written on the website it was a two volume book and that no book could begin at page 825! It is shocking that such a big company could lack knowledge about their products and respect with the consumers.

On Dec 28, 2013 Amazon entered my personal account and charged me $79.00 for Amazon PRIME without advising me beforehand that they would do so (for instance by email). It transpired that I had unwittingly enrolled myself in a Prime account without being aware of it. All I had bought beforehand were 3 small digital books - approx $10 and certainly didn't need a Prime account

Hello Jeff Bezos (CEO, OWNER, SHARE HOLDER, ON BOARD OF DIRECTORS OF AMAZON.COM). You have done a good job setting up amazon.com. Guess you are not at the experiencing end of how your so called "seller accounts specialists" deal with sellers merchandise. Your smartly programmed A-Z claim feedback which is totally abused by buyers who by now are blissfully experienced in cheating sellers out of free merchandise. How?

In June of 2013, I ordered a $78 tire online through Amazon.com from Chaparral Motorsports in California. The tire was shipped via US mail, but to the wrong distribution point so was returned to sender by US postal service. I was contacted by Chaparral & I notified them I wanted the tire re-shipped when returned. After waiting another month I contacted Chaparral & was told the tire never returned, the order was canceled & the monies returned to Amazon for refund to my account. I have sent sent several e-mails to Amazon the past 7 months about my refund & they keep sending the same reply "Tire is be re-shipped". I contacted the "accounts" office of Chaparral Motorsports & was told they returned the monies to Amazon June of 2013. They also stated Amazon had no means to be contacted by Chaparral. In other words, you can not talk to a live person from Amazon. I am seeking avenues of legal action, but don't know how to deal with such a large company.

Over Christmas I ordered several items including 4 books, a remote control and an SD card. I used a $10 gift card. These were all part of the same order. Shipping was free. I was also charged $4.70 in tax. I sent back all of the books consistent with the Amazon policy and should have received a total refund because my $10 gift card was paid for via the other items. The books were returned together. I received two separate emails of the refund but the refund was totally inaccurate and it appears that Amazon purposely tried to hide that by the method of documenting the refund in separate emails (in that they broke up the invoice) and using different amounts and put $1.85 on a gift card. Each item had shipping shown as being charged and then a different amount refunded as promotion deduction.

I have been a customer of Amazon for years and have always been satisfied with their service. I spend between $500 and $1000 per year at their site (or did previous to this incident). Recently I purchased a pair of Carhartt bibs as a gift from their site. Unfortunately, these were the wrong style. I thought I exchanged them for a different style, since there was no credit to the card I used to purchase them and there was no charge for the second pair. I then had to exchange that pair for a different size, and unfortunately, ended up returning the final pair due to a color issue. When I returned the third pair, I was issued an Amazon gift card for my return.

As a long-time Amazon customer, I began noticing the quality of some merchandise was not up to the expected standard of Amazon. At the same time, they began exerting tight controls over the review process, telling me what ratings were allowed and demanding lengthy descriptions of goods, etc. Basically, making it very difficult to relate to other customers truthfully. Thinking Mr. ** might not be aware, I sent an email which was answered by an assistant. She focused on a recent purchase rather than the history of my experience with review process. Rather than feeling heard or even understood, the interaction left me feeling further disrespected and ignored. It also dispelled any illusion that customers concerns matter. As a result, I opted out of the review process. Now vendors are sending me individual requests. It is too much trouble to jump through Amazon's hoops.

I recently tried to make a purchase from Amazon. When it came time to check out , I forgot my Amazon Password. I followed Amazon's instructions to change my password. I received an email saying my password was successfully changed, please sign in and continue shopping. When I tried to sign back in I received a message that my account was put on hold. Amazon has since closed my account and sent me this email:

So I have been a customer of Amazon.com for about a year now. I just recently placed a pretty big order and right before I checked out I noticed that my account balance was missing $10.00 Well this same thing happened to me on the previous order I placed, I was missing $10.00 too. So I contacted Amazon.com CS and the lady said yes, I can see where you are suppose to have an extra $10.00 in your account, but the last agent wasn't successful at adding it to your account. I received a confirmation email of that agent putting it in my account!!! So needless to say the CS agent gave it back to me without hassle I should say!!! So I lost $20.00 mysteriously from my Amazon.com account, and there was no trace of it ever being in my account.

Back in September 2013, I ordered a book for one of my undergraduate courses. Unfortunately, I was reluctant to send the book I rented back in time and Amazon.com repeatedly charged my account for extended use. They failed to notify me on the charges and managed to charge me for the full price of the book. Their customer service representative was extremely rude and continued to laugh at me over the phone when I said I was very dissatisfied with their service and said she would refer me over to her supervisor Nigel. Nigel never called me back or sent a follow up email regarding my complaint. Amazon has no ethics and only cares about becoming the biggest online seller on the eCommerce system. I have been an Amazon customer for many years along with my parents and I expected better service. I will no longer be ordering books or anything of value from Amazon.com because their customer service sucks and it's impossible to find a number on their webs item. Amazon thinks they can overcharge you $236 from your bank account without any form of notification. They set their website up as a on purpose to screw the customer over when it comes to returns. I want my money back after sending the book and they won't allow a return even though the book is in perfect condition. Amazon is the worst.

You remove any negative feedback you may have posted. Feedback should be honest, and not manipulated by the retailer. I purchased an item that was listed as new, but was obviously well used and worn out. The retailer contacted me and said he would do an exchange for me as long as I retracted my feedback. I relied SOLELY on all the positive feedback this retailer had, and now I find it that the retailer simply refuses to exchange or refund for anybody that has a problem and is unwilling to leave a five star rating. Beware of the ratings. Some people may have simply given five stars because the junk they received from Kwality Mart would not be exchanged or refunded if they gave poor feedback. A ratings system is compromised the minute the retailer exerts any pressure on the consumer to leave good feedback.

I have been an Amazon customer for many years. Recently I have had occasion to return a few items, but it is extremely and unacceptably difficult. Their pages put one in an endless loop. One constant error is "Enter an acceptable number of items," but there is no way to do that. The next endless loop is when you try to contact customer service, a screen says retrieving order history and it just spins endlessly, and without completing that step you cannot move down to choose a contact method. The pages never offer any other options to get a refund or replacement. I have only been successful getting a refund or replacement by finding who the seller is and contacting them.

I bought a book last November for my son stationed overseas. I went ahead and send a different book to him in January, this time asking him if he had received the first one because I never heard him mention. He told me that he could not open the link where he is stationed. I asked Amazon to refund both purchases since it was technically impossible to open the links. I was given the biggest ride I ever got from a retailer. Over 12 emails worth of communication from their customer service telling. On the phone they were "very personable" and helpful, but what I was being said on the phone did not agree with the others sending me emails. I was told that they could only give me a gift card, but they would make an exception by forwarding my request to the "escalation department" and I should get my money in my credit card in two business days.

I'm a seller on Amazon. Customer wrote me an email stating she wanted to return HDTV because it was wrong brand than she ordered. I instructed her to open a return claim and to not open package. Weeks went by and she filed an A to Z claim while I was on vacation after Christmas. I did not respond in three days and notified Amazon I would be on vacation. They let customer keep my HDTV and get refund. Amazon this was my asset and merchandise. You stole my product. Anyone with this issue please contact me. I will be taking them to court in a class action suit and need co-plaintiffs.

Since September 2013 I have ordered several accessories to my Samsung Digimax V700 camera and my Samsung cell phone from Amazon.com. I was extremely happy with the quality of the products and the speed in which they were delivered to me. I wrote positive comments on their survey response forms. They must have liked what I said, because they published my comments and thanked me for sharing. I was pleased hearing their feedback, and I felt that I did something worthwhile letting them know they exceeded my expectations. I thought they deserved to hear that. In some way it may have counteracted some of the complaints they may have received.

Amazon is not innovative at all. I bought a few things, all are late. But the real problem is when you try to sell; they pit you against themselves. They use your items to benefit their own end. They cause charges that are beyond the cost of items that allowed to be sold. I thought eBay was trashy, but Amazon is far beneath them. Further the customer service, again, NON-English speaking is far from reality. If a business is to be founded on Lies and Misconception... THAT IS AMAZON.

Ordered a set of 4 speaker stands and only received 1 pair. Contacted Amazon and they said it was Value Max's problem. Value Max said it was Amazon's problem. Horrible customer service from both. Amazon did give me a refund without my permission. I actually wanted the product, NOT the refund. I was not given a choice. Now I am expected to return the pair that I did receive. This ruined two days of my life so far and now I am expected to sit at home and wait for UPS to surrender my partial product.

I ordered a product from VCT Electronics, which appears to be a scam company at worst or having extremely poor customer at best. This company sells nothing but electronics, but when you try to return an item, they come up with new and previously unposted rules, such as that any item that has been opened cannot be returned. They also charge 15% restocking if you didn't open it. How can you tell if an electric blanket doesn't work unless you open it and plug it in? I believe now that they purposely send failed items and then deny the claims.

I set up a seller account with Amazon, including my bank details. I did try and upload a product to sell but gave up as I was not happy when I realized I had to send products to Amazon and also there were monthly payments for the privilege of having an account with them. I have tried to remove my seller account details but have been stopped from accessing my seller account to remove my details.

My daughter sold her iPad on Amazon for Christmas money. Not to mention I paid $700.00 for it two Christmas's ago. I was not happy and if she had told me I would have gladly given her the money and bought it back. She found a buyer, sent the package uninsured, it was received and the money deposited in her account. At this same time she had gotten a new iPhone which was faulty, she returned it only to get another faulty phone, but that is another story.

My name is Debra, I have been an Amazon customer for several years. In the past, if I had a problem, someone at Amazon was always able to satisfy me and work with me to solve issues. I read a cover story, in Businessweek, about your business style and how important customer service is to you. As someone who spent 30+ years managing retail stores and as a real estate agent, I also value customer service. I'm not certain there is a solution to my problem with Amazon this time, due to the experience I just had. However, because you value customer service I will relay my experience to you and allow you to do with it as you wish.

I recently listed an iPod Nano on Amazon's website. The iPod I was selling had a cracked screen and I noted that several times in my listing and I also included pictures of the cracking and cosmetic imperfections (I have also included pictures from my iPods listing in this complaint). Going by Amazon's guidelines an item is in acceptable condition when the product is cosmetically damaged but still fully working. Since the iPod I was selling fit this description that is how I listed it. When the customer gets the item they are irate telling me they want to return the iPod because it had a cracked screen and nowhere in my description did I mention this. I explained to them that my listing did say it was cracked and I told them that I had posted pictures showing the condition of the iPod. They were very displeased with this e-mail. They then said I ruined their child's Christmas and I was a scammer. This remark irritated me.

Found out the needed Windows OS is probably not around any longer. The ones that were around back when the item originally came out were Windows XP and Windows 2000. Don't know if those are still in operation anywhere. Will do anything to be able to use item, for the one thing that I want to use it for. This is driving me crazy and my type of crazy is not safe for anyone to be around. Depression is setting in and feeling those feelings of hopelessness. No one told me that I would need one of those older Windows OS to properly use the item. Please, I'm begging for anyone to help me out with this here.

I ordered six separate orders from Amazon near the Christmas holiday. I went online to track each of them. The four that were shipped via UPS were listed as "delivered" but were delivered to the wrong address. I confirmed with Amazon that they had the correct address on my orders but that UPS had been delivering to the wrong house..... four separate times. Despite UPS' ERRORS, Amazon refunded me my purchases with an offer to resend them if I chose. I took the refunds. So, Amazon took the bullet for UPS' mistakes. I will continue my business with Amazon because they do whatever they can to resolve issues. However, I will request that item be shipped anyway OTHER than UPS.

After I received a damaged seemingly used item I did a replacement. Then the replacement was not satisfactory. I went through the replacement method online for the 3rd time which is not unusual. It takes sometimes 3 times to get a new looking Item. Here is what I was sent in an email and ask yourself since this was in first person. It was not computer generated but some person who decided that they would try and stop me from getting a 3rd replacement.

Wish I could give 0 stars. I ordered some Christmas gifts for my Father on 12/16/13 because Scamazon had it all over their site to "Order today for guaranteed delivery date of 12/24/2013 by 8:00 PM". I just got off the phone with my father and his package has still not arrived. It obviously isn't going to be delivered on Christmas Day. Not sure why they would guarantee something that they can't follow through on. If I had known, I would have gotten him something else. Lesson learned for me and customer lost for Scamazon.

I ordered a toy truck on Dec 17, 2013 & was told I would receive it by Dec. 23rd. They have failed to deliver the item. I've received no calls or emails indicating there was a problem. This is to be a X-mas gift!! If I knew it would not arrive as promised, I could have gotten something else. When I go onto my account, they don't even show it as an "open" order. There is no phone number, email address or anything else by which I can contact them for information. There is no excuse. They are still advertising on their site that things can be ordered and sent in time for Christmas. I just want them to keep their promise to me! They totally took advantage of me.

I ordered five items as an Amazon prime member. They should have been delivered in two days. Four days later, they have not arrived. I ordered early enough to give myself an extra day before I had to leave for Christmas with these presents. Congratulations, Amazon. You're the Grinch with no heart. They think their slack mistake is worth two free months of PRIME membership I no longer want. They are lying and saying things ordered today on prime will still arrive before Christmas. I wouldn't count on the Grinch Amazon having a change of heart or caring or delivering before Christmas at all.

I've started asking for help because I was worried, but now I'm really angry. I've bought a Furby that was expected to arrive in my house on Thursday, December 12, 2013, by 8:00 pm. Its my Christmas Present for my son and I don't have a clue of why it didn't arrive. I had even paid a fee for this order to arrive earlier than the main time offered. I've received some e-mails asking about my CPF (a Brazilian's document), but I've already answered it a lot of times. Until now I don't know what was missing.

Money was refunded.

If you have purchased USB or SD card memory on Amazon you my have been sold hacked memory. Hacked memory is memory that has had the amount of memory that is reported to the device that is using it "upgraded" to an amount that is way over what is really there. They will even re-screenprint the card to make it look real. If that deal on Amazon sounds too good to be true maybe it is. If you have bought memory that was a bargain or is just acting flaky please test it! The hacked memory works fine till it reaches its true capacity, then you will lose all your vacation pics that you take next. I purchased two 32 Gb SD card that were really just 2 Gb each! There are free programs out there to test it. I just learned of this myself, I wish I would have learned sooner. I am still trying to get my money back. Like they always say if it's too good to be true...

I purchased an iPad mini from the Amazon.com web site, through an independent seller, Go4Computers. Three months after receiving the item, I received a phone call from the state police telling me that the iPad I received was stolen from Apple. I have surrendered the item to the police, offering both the third party seller and Amazon copies of the receipt I received from the police. The seller refused to refund the money, saying they do not sell stolen property. Amazon refused to honor their A-to-Z guarantee on third party vendors. I simply requested a refund. Had I known they were selling stolen property, I would not have made the purchase.

I ordered 3 items approximately a week ago, clicking payment option of using my checking account. A few days later, looking for the shipping info email from Amazon, I found instead an email saying my bank 'card' had been declined. I thought perhaps I had carelessly selected a closed card but really didn't think so. I went onto Amazon.com and deleted the bad card, had to hunt the items down because they were canceled after 3 days. I made sure I selected my checking account. I looked today and found email declaring Telecheck had declined to authorize my online check! That was a puzzle, nothing has bounced and I have the money in my account.

I have been an Amazon customer for more than 5 years. I have never placed any review on their customer service. Two days ago, I unintentionally had my package shipped to a former address. It was absolutely my fault. As I needed those items, I had to re-purchase and had it delivered to my correct address. But I thought of at least telling Amazon of my mistake just to see if there's anything they can do. Unfortunately, the items were already delivered by LaserShip and accepted by someone I do not know. Amazon apologized though the problem is entirely my doing. Then, they refunded me the entire amount. They did not even charge me the cost of shipping.

The online name of the Amazon third party seller is "makeyouup". The children's software package advertised was not what was received. The seller described the software as Kid Pix Deluxe 3D "WIN + MAC". I received Kid Pix Deluxe 3D "MAC". I believed what the seller had advertised, so I opened the box and after a couple of attempts to upload the program, I knew it was NOT what was ordered. I sent it back (inadvertently) with another brand of software from another sell with the only return slip I had received. Couple weeks later, the Kid Pix software was returned to me.

Seller's first response after I filed a claim: “I apologize for your experience. This is the first time I've had a complaint and worse it's a DOA.” Summary: "Mail it all back and I will refund the $50 sale price. The AMD Heatsink is $15 and Thermal Paste $5 if you used or want to use them. The AMD Box, CPU, & AMD Certificate are also expected. I'm sorry about what happened. They were working. Amazon paid me $41 and will refund you up to $50."

On Oct. 22, 2013 we received a Nikon Coolpix P60 for our dermatologist office. Soon after the camera started leaving a black spot in the pictures. Requested to return defective camera on Nov. 19, 2013. According to the return page on Amazon for this camera, Nov. 19, 2013 was the last day allowed for the return of this camera. I have their confirmation e-mail that return was filed.

Amazon is displaying items available from other merchants, and when you buy with this merchant, Amazon takes the money and the item is not delivered. Instead you get a $50 PlayStation Store Gift Card and Amazon will not refund the money. I spoke to 4 different people, all the way up to management. They said they can't do anything about it and to contact my State Attorney General.

On October 8, 2013 I purchased an item from Amazon seller MOSTEST MOBILE. I never received the item, Mostest ignored my emails and Amazon issued a refund. I "escalated" the case and filed a review/complaint with Amazon but they don't let you know the outcome of it. But, I noticed that Amazon has allowed Mostest Mobile to continue selling under a new ID: M23. M23 is ripping people off left and right. Read their feedback on Amazon. SHAME ON YOU AMAZON!!!!! This is something I'd expect eBay to do!!!!

Chat record with Amazon CS says it all. I am a 2 - 3 x a week buyer from Amazon so it is understandable that I lost track of a $100 refund but the response received from them was "sorry". I have just lost all faith in Amazon. To make matters worse, I returned the item because it looked counterfeit to me and after contacting the manufacturer, it was confirmed to be counterfeit. Maybe that had something to do with why it took them 4 months to process a credit but I did not ask to be sent a counterfeit item and certainly do not feel like they should be able to hold onto my funds while they work out their problems.

Having been flagged as a serial returner of Kindle ebooks by Amazon.com, I have posted below a shortened version of the comment letter I provide Amazon.com that sums up my personal experience and opinion re: this issue. [If approved to be published] If publicly sharing my personal experience forewarns other sincere but un-witted Kindle customers, the effort was well worth it. As follows:

Warning to people who want to sell on amazon.com. Never become a seller on amazon.com. They will set you up to lose all your money. If your customer received a damage product and they open an "a-to-z guarantee claims" against you. Amazon will refund the money back to the customer. The customer also get the product. And amazon will not give you back their fee. So you lose the money that the customer paid for the product plus shipping. You lose your product and your money that you paid to amazon for selling your product for you. The listings that amazon.com have amazon.com know it is against their policy but they will not remove it. So if you use it they will suspend your account and keep you money. They only follow their policy if it is good for amazon.com. They don't care about you!!!!!!!!!!!!! It's their website. They can do whatever is best for amazon.com.

I recently contacted Amazon about an apparent promotion on their photo equipment page. Next to a "Free" notice, were two items - a camera bag and tripod. However, when I went to complete the transaction, the tripod was not in the check-out package. I called Amazon to note my complaint. Within days, I was contacted by customer service. Since the tripod was not "in-house" at Amazon, the representative offered an alternative, providing me a credit for the cost of a similar tripod. I was amazed, stunned - and grateful - for Amazon taking the initiative to offer constructive resolution to my complaint. I'm among the most persistent critics of uncooperative or adversarial customer service, so it's wonderful to take time and comment on a positive experience.

I listed a very fine upscale natural fragrance that is a perfume oil roll on that does not have alcohol in it. It is a much higher quality than cologne and it last longer as well. The customer failed to read that it was in fact a perfume oil and a roll on, expecting a cologne spray that is really not supposed to be put in the US mail. They complained to Amazon and they closed my account without any further explanation and said it was closed for life. I feel they are a horrible company and do not advise anyone to do business with them.

After I returned an item and Amazon still has it. They are refusing to refund my money claiming that my account is closed due to it being linked to someone else's account that violated their policies. This company is obviously in trouble and in need of keeping refunded merchandise and the payment. I think it is time for Amazon to call it a day....Let everyone be warned not to trust this company.

Amazon was told in August that they were NOT to use my MasterCard any longer for pre-orders or any orders, and they were supplied with my Visa card number. They disregarded this and charged the MasterCard and I wound up paying $35.00 plus the cost of the Kindle order. I called them and they refunded the amount of the book, but, they took the book out of my Kindle and I had to re-purchase at twice the price of the original order. Again in October, they charged the MasterCard and now I have overdraft fees again and this time, because it was not paid within 5 days, I was charged an additional $35.00. So now I have a $70.00 bill for a $6.99 Kindle book and at first they said they would credit the MasterCard, they now refuse to. They owe me $70.00. I feel this is a scam of theirs where they go ahead and charge the wrong card, refuse to pay for what they did and wound up charging you double for the book. I had a zero balance until they charged the wrong card. I need that money as I am on Social Security and I now have a large overdraft fee to pay.

Once i tried to buy many stuffs. Some go through to my cart. The others do not appear on it. What this is happening.

Recently Amazon had a "glitch" in their systems where you could purchase several top-of-the-line cell phones for $200 off contract. Unlike many people who decided to be greedy and purchase multiple phones, I just placed an order for one. Amazon decided to cancel my order while fulfilling many others including people that purchased more than one. When speaking with customer service, they attempted to lie to me stating that they weren't honoring these orders for anyone even though there were many reports and screenshots online of these orders being completed including a co-worker who took advantage of these deals as well.

I placed the order number # ** on Amazon account on October 29, 2013. It included Leatherman 831429 Sidekick Multi-Tool and Philips Sonicare HX3351/02 Xtreme Battery Operated Toothbrush. The order is shipped on November 1, 2013 and its guaranteed delivery date on November 1, 2013 and my credit card is charged $45.09. Unfortunately my account is on hold on November 2, 2013 by Amazon. Now I have not received my order and I cannot connect the shipper because I have no ability to access my account for the tracking information. Above all facts are proved by the Amazon emails. Please refund me my money for the order.

I have been an Amazon.com customer since the 1990s and have bought and sold many thousands of dollars worth of merchandise on Amazon.com. I am an expat who lives part of the year in the US and part in Sweden. I came up with the brilliant idea of selling some of my old books from Sweden on Amazon.com, which allows sellers to offers international shipping to Europe, which is what I wanted to do because it's cheap to ship within the EU (but expensive for me to ship out of it). I listed some of my books and clearly stated in the listings the items were only for sale to to people in the EU.

I sold on Amazon for the 1st time on the 27/10/2013, dispatched to buyer on the 28th/10/2013. Still not been paid as of today's date, 04/11/13. Rang sellers support only to find out it takes 3 weeks for me to receive the funds.... There is nowhere on the Amazon site that it says in print that when you sell, your money is withheld for this amount of time. I really disgusted with them... and I shall be contacting trading standards to tell them of this.

In October 2013, I made (3) sales. Those were shipping on time and as an individual seller as Amazon Policy, I have to wait 14 days for receive what they call Transfer amount scheduled to initiate, plus Transfers can take 3-5 business days to complete. And the end, you will receive your money in approx. 20 days after they collected a very good commission from your item. My sales was on Oct 13. It was shipped by Oct 15. My buyer received the item by Oct 17 because I paid for faster shipping, something that as an individual seller I am not allow to setup my own shipping cost, "ONLY" Amazon can do it... They setup shipping cost for $5.49.

I purchased 6 boxes of floor tiles that I was fully aware only had one or two boxes in stock. About a week after the purchase, I received an email that two boxes that were in stock would be shipped so that I can receive part of my purchase timely while they awaited the arrival of the remaining 4 boxes that were not in stock. Through tracking the shipment I found that the two boxes were delivered to my front porch. I went home, looked out the window, and they were there.

Ordered a Breville Citrus Press for delivery to Santiago, Chile where the voltage is 220V. The press delivered is useless because it is 110V.

I recently returned an item to Amazon which was picked up by UPS. They are now claiming that they never received the item. This is not the first item that Amazon claims they did not receive and then reverses the charges on the item.

I had 2 returns on textbooks that didn't have the right information, so I returned them, no problem. The last one I sold, 45 days later, she decided she could find it cheaper and asked to return mine (after the class started). I told her no. All of a sudden, Amazon closes my account and is charging my credit card for the $146.15 returned book, that I haven't gotten back from the customer. I am disputing the transaction with my credit card company, as I type this.

I ordered 4 tires from Amazon.com on 10/7 because the car was supposed to be driven across country. 30 minutes later, the situation changed and the person who was supposed to drive across country was unable to. I no longer needed the tires. I called and emailed Amazon THIRTY minutes later and was told I was unable to cancel the order. My card had been charged in the meantime. The tires have been shipped and there will be no one home to receive them. Customer service kept telling me that they weren't able to stop the order. I fear it will be weeks before the tires find its way back to the warehouse and my card will not be credited until the tires are back to Amazon. How does a multi-billion dollar company NOT have the means to cancel an order 30 minutes after it has been placed? I've spent HOURS on this situation and their customer service has kept me on hold forever. I will never order anything from Amazon again.

I unplugged my Kindle from charger, turned it on and screen was cracked. And since I received this as a promotional product for signing up with my phone company and it still turns on, my only option is to purchase a new one from them for 139. Can't purchase a refurbished one since I didn't have a warranty being I wasn't offered one. Or throw it away. My Kindle is not even a year old. I feel this is unsatisfactory way to treat customers. And service agents are very, very, very rude.

I ordered 3 items off of Amazon on Thursday, 3Oct2013. They were advertised as a bundled package, but after I placed the order, I discover they are coming from 3 different vendors. I also added priority shipping for next day delivery. One of the items, a $17 thermometer/hygrometer, wound up costing $72.16 for shipping and is not scheduled to arrive for 4 or 5 days. This is my first and last experience with Amazon.com. The bitter taste I have will linger a long time.

I was given a Kindle as a gift to watch TV shows and movies on. As part of the gift, I was also given an Amazon gift card to purchase a year subscription of Amazon Prime. When I went to sign up for the service, I was not given the option to redeem my gift card nor could I add the service to my cart so that I could purchase the subscription. Instead I was promoted to enter my credit card info. I reached out to Amazon for assistance and was informed that I could not use the "Amazon" gift card that more than covered the subscription. I was told I could purchase movies and TV shows with the gift card but not Prime because their whole plan is to renew the subscription next year and they will need an active credit card to do that.

My name is Casey ** and I own an eCommerce vitamin and supplement business and a member of the Better Business Bureau. We have extra warehouse space, manpower and deep FedEx discounts to handle some third party distribution for any Amazon sellers that might want to consider not using Amazon for shipping. This is a new venture we are considering although we are very experienced in shipping our own products worldwide. Feel free to reach out to me at ** if this is a consideration.

I wanted to sell a few books back to Amazon.com. I went to Amazon.com and followed their instructions to sell my books back to them. As I was putting in my information - some "pop up ads" came up to give me information about becoming an "Amazon Seller" - it led me to believe that I could get more money for my books if I became a seller than if I just sold them back to Amazon myself. I researched my books and found out that I could make more money becoming a "seller" myself.

My last 2 Amazon orders were very disappointing. The most recent, I received an email stating my order had been shipped. This was a surprise as I had not ordered anything. I could not cancel as it had already been shipped. Amazon used a gift card I had on file to pay for the purchase. It was an item I had in my cart along with several other similar that I was thinking of purchasing. I did not click purchase, choose shipping options or payment options. It was only an $8 purse with shipping came to $15. If I return it, the shipping will be as much as the purse was so I will keep and give away. The other, had ordered make-up, got the wrong color and it had been previously opened. Contacted the seller "Aloha!!" to ask if they actually had the color. They sent me another in the correct color but already opened. Yuck! I live in a biddy town 70 miles from the closest city and do lots of internet orders. Sorry, Amazon, no more orders from me.

Amazon, Amazon Prime is everything convenient. One click, a large selection of whatever you want, makes life easy. Too easy. My real problem is that I got lazy and stuck with Amazon after they raised their prices, charging sales tax. After spending 2 hours picking through their mediocre stuff, I was informed at checkout that seller would not ship to my address. They would ship to my old address but not to the address I am using now. Perfectly good address in every way. Well, thanks Amazon. That woke me up! I deleted all the purchases, got what I needed on the web. All around, better merchandise, what I really wanted in the first place.

I am a 10-year customer at Amazon. I placed an order a PS4 on the 16th June 13, and they just canceled it with a silly reason that they don't ship to my country. Then why did you guys accept it in the first place? I did two chats but the guys are so rude. I asked them to cancel my account and they did it in a split of a second, without even thinking about retaining me. I just ended a 25-min. call and they still didn't help. Man, I just want to complain about them. Can anyone help?

I have purchased a Sony Xperia m mobile phone on 24/08/2013 though Amazon.in. The seller mentioned that they will ship the item on 26 or 27, but they have not yet shipped the item. First they informed me that because of holidays in Gujarat, we can't ship the item. Then they told, within 48 hrs they will ship the item. Various times, they sent different justifications for the late shipment. Now they are saying that it is not available in iIndia, but it is not true. The product is available in Flipkart. Moreover, you can find certified buyer's reviews there. I feel that, I was cheated by Amazon and Maniac store. Now the seller says that they ship the item on 20/09/2013. Final delivery date of the item was on 13/09/2013.

I had the same type of experience with Amazon and would not refund customers who said they didn't get packages when the tracking information clearly said they did or one that first said they didn't get it and then changed their story to "oh the package was empty". WHAT??? Amazon sent me one of those horrible we can't tell you why but we are closing your account and no we won't answer any more emails from you and OH BY THE WAY we are holding over $2,000 of YOUR MONEY for 90 days in case you have any claims. YES, 90 DAYS!!! AMAZON is horrible to their sellers and seriously it is easy to sell there but only if you NEVER have a customer issue and like to refund people who are just downright dishonest.

I needed a new Samsung laptop charger. So I typed in the serial number of the charger and found the exact charger. The picture was the same one and the serial number was exact. So of course I bought it. A week later, I received the charger. Opened it, wrong charger. It was not even Samsung brand, it was Sony. The charger wasn't the same one in the picture. So I contacted the seller and they said Sony and Samsung are the same. I responded with no it's not. If it was the same then I wouldn't be complaining about how the charger doesn't even come remotely close to fitting my laptop!! They told me not to leave negative feedback and they would send a return label. So I left my feedback, and of course it was negative! They then emailed me back and threatened me saying if I didn't remove my negative feedback they wouldn't send a return shipping label or a refund. I am irate!!! I will not be threatened over a laptop charger and my negative feedback. They did not in any way deserve positive feedback!

I had been a successful book seller on Amazon for about 7 years. I began selling other forms of media such as VHS, DVDs and software. I had three customers in one month purchase software, open it, install or copy it and then demand a refund. I actually had one customer tell me he installed it and no longer needed the disc and another tell me he made a copy and now wanted to return the original. Needless to say, I refused. Amazon demanded I issue a full refund. I explained to them that it is illegal to accept opened software returns. I told them that Walmart, Best Buy and other retailers have told me they cannot legally accept opened software. I was shocked when I got the following response from Amazon:

I ordered an item for $167.00 from ** (dishonest Seller) through Amazon; item was shipped and delivered broken. Contacted seller via Amazon website, seller sends me an electronic RMA UPS label that cannot be viewed or opened, it was a corrupted link. After 8 emails to the seller and them sending the same corrupted UPS label, I finally convinced them to just send it via mail... Surprise, they never sent it. I contacted Amazon and told them that I am disgusted with this seller and how are they going to assist? Amazon states they cannot credit me since this purchase was a third party sale. I told them I don't care if it is a third party seller. I bought it from Amazon and I expect them to reimburse me and deal with the seller on their own.

I am in Australia, and wanted a specific item - found it through Amazon. Ad said that item was in stock - but double checked with seller, and yes, item was available. So ordered, and paid. Only after my money was paid did seller advise that there had been “a mistake with the ordering system and the goods were not available”. So I asked for a refund. What an absolute nightmare in trying to get my money back!!

I bought a Zojirushi bread maker and it made uneven loaves, didn't mix the raisins, burned the bread, and the mixers kept staying in the bread causing big holes in my bread. I returned the item, and Cathy did not tell me that there would be a restocking fee on an item which was returned after the 30 day window. I asked them to refund even $25 of the $47.71 refund fee and they refused. If the machine is defective, why should they be able to charge a restocking fee? This is dishonest and immoral. I cancelled my membership and will never buy at Amazon again. That is why Amazon is so rich, they are stealing the public's money. They are a crooked operation, and I hope that everyone discontinues buying items on Amazon.

I joined Amazon Student to help reduce the cost of textbooks! Amazon stated this is free for six months! The card on file with Amazon is a prepaid Visa supplied by my school! Money is added to this card each semester. At the time of signup there was very little left on this card but this changes each semester! Amazon apparently tried to bill this card for something immediately and were declined. Amazon's response was to suspend my member benefits and lock my account! Now I cannot access this account to remove myself from this program. The only thing I can do is supply Amazon with a new card for payment of something they agree is not due for six months! Customer service sent me an email after I complained that incorrectly stated that I still had benefit of their program. Classes start on August 20 and I will be purchasing textbooks somewhere. I will not be purchasing from Amazon due to the fraudulent practices associated with their free Amazon prime membership!

Over the years, I have generally had good experiences with Amazon.com. However, I recently ordered a supply of books directly from ebooks.com and paid nearly twice the order for 2nd day delivery. I e-mailed the seller directly when I placed the order and asked that the order be delivered in (2) days for an event for which the product was needed. The seller assured me in the e-mail that it would be delivered in (2) days. The seller did not begin to process the order for another (12) hours after the e-mail. There was no way they were going to deliver the order on-time.

I placed an order on August 2nd 2013 with Amazon.com for three separate items that were to be shipped directly through Amazon (no third party purchases). The items were for 6.00, 92.25 and 56.30, respectively. The balance on my debit card at the time I placed the order was 780.22. I had no prior pending charges on the card at that date. All prior charges had cleared. On the day of 8/2, I had four other purchases on my card, for the amounts of 29.76, 2.09, 149.50 and 35.67. Needless to say, those amounts do not total up to 780.22 dollars.

I had a book published through Xlibris, a self-publishing company. Then I had it for sale on Kindle. It is not possible to get any Royalty payment because they claim I have another account under Dizzy Lizzy. This is not true. I received the following letter from Kindle:

For the second time, a buyer has checked out, using a form of shipping that I do not offer. I checked again today, and my shipping preferences clearly state that I will ONLY ship via Media Mail. The first case, some time ago, was an international buyer who did not want to pay Priority Mail International (as the book involved weighed more than First Class Mail International of four pounds). After emails to the buyer, who did NOT want to pay nearly $40 or more for shipping, I cancelled the transaction. (Amazon does penalize for that...).

This promotion appears to be a scam. I have excellent credit (just under 800) and applied for the card as the delivery fees on my order were significant. When I completed the application I was told that Amazon "could not make a decision at this time." However, my e-mail account simultaneously received a message from Amazon that my application was approved, although I obviously missed out on the $50.00 promotion. I then contacted Amazon to cancel my card and they told me that I have to take up the issue with Chase. This was clearly a bait and switch with no intention of really offering the $50.00 rebate. Shame on Amazon.com. I never expected something like this from this organization.

On January 1, 2013, I ordered this item on Amazon's website: "(2013 Model) SimplySleeper SS-49T Raised Twin Air bed (airbed / air mattress) with Built-in Fully Automatic Electric Pump (Puncture & Stretch Resistant!). Highest Rated Air Mattress on Amazon!Z" I received the item and just over 90 days the airbed started leaking air. The seller requested that I cut the SimplyGlobo label from the airbed and money order for $25.00 to cover the cost of shipping a new airbed. The seller did ship a new airbed. The second airbed started leaking air, and I did not bother wasting my time to pursue a refund.

The seller support service of Amazon is horrified. One of my customers did not read the product details she purchased from me through amazon.com. The customer required refund and shipping fee, claiming she received a wrong item. After I responded to her claim, we got a happy end. God knows, a week later after she received her refund, the Amazon charged my account again and completely ignored the buyer's responsibility for this issue and the agreement between seller and me.

Amazon pays twice a month to its third party sellers which is criminal. Why should they hold my money after the sale has been completed and have received a positive feedback. Clearly the company uses our cash for its own needs. That is a rip off. Even worse, twice in a row they did not pay me. They say the card I was using (AMEX) was not working. That was a joke. The card was fine. I even had an AMEX rep on the phone with Amazon seller support but they did not want to discuss it.

Amazon.com only allows reviews of the actual product and only if that review appears favorable. I received several products which are not as pictured/described and customer support only affords me a refund upon returning the product, which doesn't get me the product I needed. They do not contact the actual company that they contract with, only tell me 'the fulfiller' changes their product from time to time - but I'm buying via Amazon.com so expect them to take care of the problem - but they only offer for me to buy another product. Customer service doesn't do anything expect give you a scripted reply, so not sure who is in charge.

Same thing happened with our Seller account. Amazon abruptly closed our account on the claims that we were selling counterfeit products. Attempted to appeal, but just received a generic email stating account will be closed permanently. We mainly sold perfumes which I believe can be tricky selling on Amazon. However all perfumes were licensed brand names. No fakes. But Amazon refuses to answer any questions and has completely shut us out. I am wondering if anyone was ever able to resolve this situation. This was a small company that mainly sold on Amazon, so the business is pretty much been shafted because of this.

I'm currently now deep in the battle with a fraudulent seller on Amazon. The seller goes by the name "Noble House", all I can say is that they're not so Noble. Should change their name to Fraud House.

I have been selling on Amazon’s website for several months. I had a situation over three months ago where I listed a cell phone for sale and clearly advertised it exactly as it should have been. A buyer ordered and paid for it. About a week or so later he requested a return saying it wasn't what he ordered. I sent him my standard reply that upon receiving the phone from him I would evaluate and refund accordingly, that there could be up to 20% restocking fee.

I have an issue with an Amazon.com supplier and there is no way of contacting Amazon.com to file my complaint. I tried several email addresses and received responses that they do not respond - signed "Warmest Regards". Not very warm if you ask me. On their site, all they do is redirect my email to the supplier with whom I am having issues. What's worse is that I'm an Amazon Prime member and just decided to buy EVERYTHING through Amazon.com because of so many good experiences. Now I will buy NOTHING through Amazon.com because of this one horrible experience with the supplier and the impossibility of contacting Amazon.com directly.

My account was closed without warning. I just got an email my account is being closed because I "may" be selling counterfeit goods. I responded with an appeal that this accusation is unfounded false and without any basis, that I can back up all my purchases with invoices and all from legitimate original sources. Furthermore, I would agree to send any of our items to any lab for verification. I pointed out we have goods siting in Amazon fulfillment centers worth hundreds of thousands of dollars many with dating, and we are suffering staggering loses. Also, we will have to lay off many workers and all because of a baseless allegation. They promised an answer, but they never did so far. I have now found another seller who had this same ugly experience. This practice should be stopped, it's criminal and outright thuggery.

I have been having nothing but issues with selling on Amazon. It seems that they are too cheap (only an assumption) to train their seller help staff appropriately. I have been having trouble for 6+ months getting information from them. I finally had it when an item of mine was sold at a negative profit. I've been having trouble with my account to start with. It was preorders. I was told I asked specifically I can put a preorder up as long as I do it a specific way and I would be fine. I even had the rep walk me through it on the phone so that I would do it right. It did not work... Someone ordered the product I put up in say Feb and they ordered it in say March. However the item will not be released till say June.

If you have an Amazon credit card, CANCEL IT. That way, you won't feel compelled to shop with them to spend your points. I promise you, if you search the internet, you will find better deals. I've been a loyal Amazon customer for years until very recently, for the first time I attempted to return an item and they refused. They even rudely cut off communications with me when I tried to reason with them. Years ago when I complained about a late shipment, they very kindly gave me extra credit to smooth things over. How very far they have fallen. I guess since they're bigger, they don't have to be polite to their customers anymore.

I bought a cell phone ($438.92) through Amazon with a third party, Worldwide Distributors. I have some problems the first two weeks. Problem was I could not hear the other person talking to me. I contacted Worldwide Distributors on June 22 through Amazon. Their answer was that I have to contact the manufacturer and get it fixed. In my understanding, if my product is not working properly and contacted the seller within 30 days, I can return it back and get my refund. I returned the cell phone to Worldwide Distributors. Now they're saying that I sent the cell phone without charger, battery, USB cable and earphones because I did not list them in the UPS form. They are now refunding me $261.90.

I purchased two coats on Amazon and was overcharged on both of them. The price that was advertised was much lower than what my credit card was charged. I have called and emailed Amazon as well as emailed the vendor to no avail. Amazon responded that their guarantee covers defective, incorrect merchandise, or if the merchandise is not delivered. I can't believe that Amazon will not even try to help me with this. Both times that I have called their customer care line, the person that I spoke with agreed with me that I had been overcharged. I am fed up and will never do business with either of them again.

I was in search of a Luminess Airbrush makeup system and found one on Amazon. I purchased the item from the seller, Amlux. I received the item and tried it. Sadly, the item did not provide enough coverage for my skin condition. I contacted the seller to return the item and was told they would not accept it as refunds were not issued for items that had been opened. I was shocked! I replied to the seller's email saying that I was never made aware of their return policy. Of course, the seller told me that researching the policy was my responsibility. Later emails had the seller telling me that she didn't force me to purchase the item. I had even commented that I had purchased the item with "confidence" at which the seller replied that if I was purchasing with confidence, why did I need to return the item. They also explained that they followed Amazon's return policy that "these items cannot be returned once opened." The seller claimed that the item I had purchased was a personal healthcare item! I was also given a link to Amazon's return policy.

I placed an order with Amazon on May 29 & paid for expedited delivery. Vendor supplying product informed me that it takes them 2 days to prepare shipment and that they don't have an "expedite policy" and have no control over what Amazon promises. The best they could do was commit to delivery by June 10 - that's 12 days after the order was placed. This is a blatant rip-off of a customer.

I purchased an action figure advertised as signed by Richard Hatch from a third part seller, Ryan Media LLC. I received an unsigned action figure and had to return the item. I then posted negative feedback on the Amazon.com website about the misrepresentation of the item. The seller contacted me twice and asked me to remove the bad feedback; I declined, but he posted his rebuttal. It was fair and the consumers could make up their own minds as to which side to believe. They could then make an educated choice based on all the facts before choosing to buy from this seller.

I purchased a Kindlefire in 11/12. Recently it stopped charging. After reading the Kindle help boards and some other online forums, I discovered that the problem was a connection port. I also found out Amazon has known about this defect since 3 months after they began selling the products. I called Amazon and was informed that since it was out of warranty, the ONLY solution they could offer me was a refurbished Kindle Fire for $139. That's unacceptable to me. It's a defect that Amazon was aware of. Out of warranty or not, the device is defective. If I'd broken it, I could understand. But since this device is known to have a defective part that Amazon knew about, it's their responsibility to repair or replace it.

I'd like to share my experience with you about my business selling on Amazon.com. My husband Peter and I got married in 2007 and I was working as Medical Assistant and he was the Director of Sales for a multi-door AT&T retailer in Southeast Michigan. In 2009, I lost my job due to economic conditions so my husband decided to launch an internet business for me where I was selling SIM cards. By 2010, we had grown significantly and we signed up with Amazon.com after getting an email inviting us to sell on the site. Slowly but surely, we grew the online business and in 2012, Peter quit his job and joined me full time. Because of his experience in the wireless business, we have been selling mainly in the Cellular & Accessories category. We started small and over the years we've grown significantly. In 2011, we did about $700k in sales but in 2012, our sales reached to almost $2.4 Million. Interestingly, in November 2012, Amazon offered its top sellers a loan. We were selected as one of a few marketplace retailers and they loaned us $94,000. We repaid the entire loan in just a short 6 months.

I purchased a camera lens kit from Sunset Electronics through Amazon.com's website. First of all, the merchandise I received was not what it was supposed to be, and second, it was damaged. I contacted Sunset and was assured I would receive the correct replacements, so like a fool, I gave them a good rating and waited for my replacement lenses. What I received was STILL the wrong lenses so I contacted them again. They want me to send the bad items back at MY expense! Why should I have to pay to ship back their cheap merchandise that was sent to me not only damaged but wasn't even the right items ordered? Shouldn't the seller have to eat that shipping cost?

We sold a PS3 along with extra games, controllers and cords. The purchaser claimed it was broken. It was in perfect condition. They got their money back and we didn't get our PS3 back. Amazon has NOT responded to our claim. So basically, we're out hundreds of dollars and they have a perfectly working PlayStation for free. Our purchaser hasn't responded to our emails either. Shocker! We will pay to have it shipped back to us but they refuse to respond. Do not sell on here. A-Z guarantee is NOT something you can rely on as a seller.

I started a business on Amazon and after only 100 pounds worth of sales, it's sent for review. I'm then told I passed the review and carry on selling. Six days later, I get an email saying my account has been suspended for good when I have 1,300 pounds in my account and 100% feedback. This is the email I got:

I am an Amazon prime member. Packages ordered on an expedited basis rarely arrive on time particularly when they use LaserShip. The last two expedited packages that I ordered did not arrive on an expedited basis. The first package did not arrive but when I tracked it, it said it was delivered. I needed the package for a birthday party. I called and they sent a new package via Federal Express. I was charged for both packages. A few days later, LaserShip delivered the first package. I was then responsible for returning that package. I ordered a gift for Father's Day and it did not arrive in time.

I opened an account around Christmastime in December 2012, and I paid it off and on time... Well, as of 6/5/2013, they closed it based on a business decision by Amazon, which is based on something on my credit report. I have never been late, and I only ordered one item and paid it... How can they shut my account down for that? I know people who have things on their credit report, but never had their accounts been closed. I have finally got my credit back by working hard, and now they close my account... I want answers, not anyone to hang up on me like Roslin, who was the in-charge supervisor... I just want answers. This is awful. Now it's on my report as closed, like I did something wrong...

I placed an order on Amazon for a Verizon Wireless upgrade phone. I was approved for the upgrade by Verizon; I placed the order and received a confirmation number. The next morning, I received an email saying that Amazon cancelled my order. I called Amazon to find out why. I was told that internal affairs or something to that affect cancelled my order, and they couldn't tell me why. I insisted I be told why they wouldn't sell me the phone and was told over and over they couldn't tell me.

I sold a book on Amazon for $3.50. They charged the buyer $3.99, which they collect. Total $7.49. I paid the shipping fee of $2.80, and Amazon took $2.87. I made $1.82!!! After packaging and traveling to the post office...in and out of car, etc...I was out of money. This is how they do business, and always have, and they are a major RIPOFF!!!

Having done business with Amazon.com for over a decade, I became accustomed to a reasonably prompt delivery schedule even with free shipping for orders over $25. Then a few weeks ago, all of that changed when one order arrived later that promised. More recently, I placed an order that involved two shippers. Part of the order was shipped from an independent dealer that solicits business through Amazon.com. That merchandize arrived on the same day that Amazon.com shipped its part of the order! When I contacted Amazon.com customer service, I was all but told that Amazon.com was intentionally dragging its feet when it comes to shipping items for which the customer does not pay additional shipping charges. The not so subtle message was that Amazon.com wanted a de facto ransom to deliver my purchases in a timely manner!

I had to return some books to Amazon, and they REQUIRED three separate shipments, even though they were all going to the same return center in Las Vegas. When I received the notification that they were processed, they charged me an outlandish price for the pre-paid label per shipment, then 99 cents PER ITEM within the shipment. When I contacted their Customer "Service", the woman informed me that this was the policy - basically, too bad. Although a customer for over 10 years, and an Amazon Prime customer for two years... oh well. So I contacted them again to close my account(s) with Amazon, and the guy - "Rocky" - cheerfully offered to close everything out for me...all over $11. Wow. No worries, I will shop exclusively at local retailers like Elliott Bay Book Company, even though it costs more, and Amazon is "locally based" where I reside (Seattle). I guess they have to pay for all those new buildings and "concentric orb" architectural monstrosities at South Lake Union. Good luck with that - when you forget all the little people who made you successful, you've sown the seeds of your eventual demise.

Selling on Amazon sucks a fat **. Customer service is a runaround. They suspend your payments for 90 days at the whim of any idiotic buyer and they have some frankly unintelligent policies.

Dishonest shipping and handling costs. The shipping and handling rates at Amazon are dishonest and not the actual cost to ship an item or product. Shipping costs are factored into the cost of an item or product. Amazon will only reimburse after the item or product is return shipped to the merchant at the purchaser's expense. This can cost hundreds of dollars but is necessary treatment for a full refund to be rendered, a process making it less than worthwhile to return ship an item or product in order to receive a full refund. Additionally, even if the shipping and handling is refunded before a full refund, one is still paying shipping and handling because payment of shipping and handling to return ship will be lost from the total refund because it is applied to the return shipping costs. Basically, Amazon has made it very difficult to return items or products that are damaged or fraudulently sold.

On January 1, I ordered a walker and door knob cover for a total of $115.73. I got $40 off if I opened an Amazon.com credit card account. I paid in the amount due on the statement in full and asked them to close my account, which they did not. I have a printout of 2 subsequent orders - a book ordered February 24 for $14.55, which I paid in full, and then a book March 7 for $21.97. I pay each bill in full. Most recently, my statement said I owed them another $79.00 when I have made no further purchases.

Besides being late, I have not received my phone. Tired of trying to talk with Amazon, and I got no answer. I am very upset to have made this purchase on Amazon. This is my order number: **.

Well, I ordered a cell phone from Amazon for about $186 and two days later, the same phone was being sold from the same retailers for $172. That is $14 less in less than 72 hours. I was quite surprised. I would expect a change of a few dollars but not about 8% or more. So in the review of the phone, I made comments about this sudden change of price, and guess what, Amazon refused to post my comment, instead of telling me one may get some kind of refund or gift in return for losing $14 so fast. Well no. So much for getting and publishing honest opinions.

I have often checked reviews on Amazon to find out what other people thought of the product I was looking at. Sometimes, even if I bought it somewhere else, I would check the reviews to see if everyone was okay with an item or a book. I have always assumed the people writing these comments or reviews were people familiar with the product or review - other people who had purchased this before me, maybe on Amazon, even somewhere else, but know the item!

I ordered a book ("Integrity" by CGR Chavasse) from Amazon in France who accepted my 25.02 Euros to cover book costs and handing. They sent me an email with my correct delivery address and billing information on the 13th of July 2012. No book arrived and I followed up in November '12 and February '13 to no avail. Amazon in the USA sent me a link advising of an English language response for Amazon in France. It's a pity that it did not work either. My lesson to others is, be wary of any email order to a non-English speaking country and to one associated with Amazon. They took my money and did not provide the book promised. I will not be buying any more books via Amazon and advise you not to either!

I sold a $400 complete MCAT review book series on Amazon. The books and test had not been used or even out of the original box! The person who purchased them claimed they were damaged. Amazon refunded his credit card; he kept all my books!! Do not sell on here, and yes, I did protest the refund! I feel the seller should at least get the return of their merchandise first! We are not paid until the buyer receives their purchase. The buyer got all his MCAT review materials free and he kept his money! I paid for my daughter's MCAT material and even paid to ship to this person! Find another way to sell!

I happened to order baby stuff on Amazon and they guarantee that these are replaceable within one year of purchase. We began using this expensive swing and battery-operated toy to calm the baby down. Within 3 months, the swing loses its speed, does not work on different settings and makes cranky noises that wake my 3-month-old all night and every now and then. The toy on the other hand stopped working within 15 some days. What does Amazon think, that we get money for free and that we should not replace such expensive items? The physical stores do much better when it comes to return policies; e.g. Costco is one of the best in case you find the item unsatisfactory.

Amazon.com has 30 days return policy. Amazon had sold damaged, non-functioning digital cameras which I had to return. I paid full retail price and had no reason to keep non-working digital cameras. Amazon sent me 3 not working properly DSLR Nikon D600 and I returned it during the 30 days frame. After that, Amazon.com closed my Prime account that I paid for and also closed my seller account because they did not like it that their items were returned. At the same time, when I was selling items and had any return issue, Amazon forced me to issue refund just by taking money from my linked checking account. But at same time Amazon doesn't like to accept their own returns. This is unacceptable practice. Amazon.com has to clearly explain why the account closed, how many items they allow to be returned during the month, year, etc. or, what is amount in question for refund which caused the accounts to be closed. They refused to provide such info; they just advised that return policy was violated, even though my items were returned during the 30 days return frame policy. Also, they have to allow to reopen the account.

I created the seller account about 18 days ago and verified my identity and listed some products in the morning. By dinner time, I had about $800 in revenue and I was shocked yet excited. Next morning, I wake to my account being suspended. When I asked why, no answer was given and it took 5 days to reinstate the account. Once back in action, it went smoothly for another 9 days so I bought more inventory hitting revenue of $14,387 after Amazon's commission fees and shipping fees. Now, since they had to disburse that amount to me, they have suspended my account once again.

Won't process payment methods - I use prepaid cards, never my credit card. I usually don't have trouble using prepaid. I had two listed, and after placing digital orders on two different items, it told me that my payment methods needed to be revised. I checked the balances on both cards; there was nothing with either of them. Amazon just wouldn't process the method. Now I have two digital orders placed on the same item, which I am sure they will try to charge me for both of them. And there is no way for me to cancel them without calling customer service. I have had similar problems in the past. If I had known these kinds of things would happen, I would've never gotten an account with Amazon; and I suggest no one else does either, ever.

On 4/3/13, I placed an order on Amazon.com. On 4/4/13, I received an email stating my order was complete and my item was shipped. On 4/5/13, I checked tracking to see to my surprise my item was shipped back to seller. On 4/6/13, I called Amazon to get more info on my package was being re-routed and was told they did not know. On 4/7/13, I received an email from Amazon saying that there was an error with the price of my order and it was being shipped back to Amazon.

I bought a telephoto lens from Amazon in which they shipped it through a 3rd party 47th Street Photo of Brooklyn, NY. It arrived and out of the box, the lens was defective and could not be used for any picture taking. This lens cost me in excess of $120. 47th Street Photo refused to take it back. I bought it for a trip to Europe and could not use it when I returned it. I contacted 47th Street Photo and they refused return citing that their policy was within 15 days and stated on their web page. Well, maybe it was on their web page, but it was not readily visible on Amazon where I made the purchase from. I then was informed by Amazon that I could file a claim with them for the refund. I did so, knowing that this was useless. They looked at the return policy of their vendor and denied my claim, of course. What would one expect? There was no investigation.

I started receiving calls from Amazon’s Customer Service employees from phone numbers 402-965-1826 and 702-374-5437. I've never bought anything from Amazon so I don't understand how they even got my phone number. These calls were coming in 10 times a day. I've asked them numerous times, “Do not call me anymore.” Today, it was a black male (I can tell by the voice). He called me a ** because I told him not to call. I've told them numerous times not to call. His response was, "You are a **!" What kind of people does Amazon employ? It's obvious they have no professionalism, manners and or have any good work ethics. I think this behavior shows what kind of business Amazon is, and I will never buy anything from this company.

I purchased what I thought was a high quality pair of reading glasses from Amazon.com for $111.99 plus $16.99 shipping. When I received the glasses, they were a cheap pair of plastic glasses. I was shocked by the low quality and how cheap they looked. I thought there has to be something wrong here. So, I went online with Amazon and filed a complaint. After filing the complaint, I went back to the item on their site and noticed it was now advertised for $11.99 plus $3.99 shipping. I thought to myself, "Oh! They must have had it listed wrong, and they will refund me the $100 difference." Well, I was wrong!

I'm a seller and someone ordered a laptop for $653.49 on Feb. 12, 2013 from me on Amazon. It was sent to a home residence in Miami, FL and delivered by FedEx. There was a tracking number, which proved the parcel was left on his side doorstep. Three weeks later, buyer contacted me several times and claimed the item was never delivered, though he had the tracking number. He charged back the laptop on Amazon on March 13th and Amazon gave him a prompt refund. Amazon has done this before, screwing over sellers however they can. A buyer disputed the price of a cell phone, so Amazon let him have a free phone at my expense. When I started selling in the fall, Amazon suspended my account for 3 months and held on to $3200 of my funds for no reason. I am taking legal action if this is not resolved. I filed complaints with the Federal Trade Commission and Washington State BBB.

Booknackrh - I can't believe their delivery service is this bad and I don't know where to start. They lost my book. They couldn't track it. They refused to reimburse me until after it got delivered. Every time I contacted them they replied, "You'll have to wait. It will probably arrive any day now." After nearly 3 months and after Amazon HQ got involved, I am now getting my refund. Wow is all I can say!

Ships from and sold by OJMedical. - Okay, we ordered Drive Medical 790 Steerable knee walker by Drive Medical and now a week later, they told us they canceled our order because they were out of stock. But if you check their page, they have it for sale now for $219. Meanwhile, I am couch bound waiting on a knee cart that is never coming. What do we do? You think they would honor their sales.

I have had good results ordering used books through Amazon, but it appears they continue to use Textbooksnow.com as one of their sellers. I ordered a book through Amazon but cancelled the order in time. Textbooksnow decided to fill the order through something called Marketplace. I received the book from an individual who I did not know and my bank Visa was charged. Somehow, the order was sent through Half.com, an eBay company. The packing slip contained references to my eBay name and my son's eBay name even though the two accounts are not connected. I have an Amazon Visa card through Chase but that account was not charged.

In general, Amazon works well for ordering items online, with a few exceptions. Generally, the products are shipped within the time frame I requested. I have a few major problems with the way Amazon works. First, Amazon has removed the phone number for Customer Service from their website. I actually had to do a Google search to find out what the number is. Second, Amazon Prime. That kind of says it all, but I'll explain. In February 2011, my daughter made a purchase and checked off the "Two-Day Free Shipping". Amazon Prime had just come out and the only explanation was at the bottom of the page in really little print. She didn't know that checking off that bubble meant she was also signing up for a "free trial" and that in order for it to stay "free" she would have to call them to cancel. My credit card got charged $79 and when we researched why, we found out that she had checked the free shipping.

I am currently forward deployed with the US Military to Afghanistan. Communicating with my family has been difficult and hard on my 5-year-old daughter. Around the beginning of December 2012, I had purchased a set of readable (books that record my voice and play it back for someone else flipping the pages) books for my daughter and 18-month old son from Amazon.com. I chose Amazon.com as the merchant albeit they were a little more expensive, because they listed having all the items in stock on their webpage. In addition, it would be less time consuming for me to go to multiple vendors.

I was a seller on Amazon. I sold a phone to a buyer for $121. The phone originally cost me $170. The buyer got the phone on time. I tried to contact the buyer for a feedback but there was no response. Many days later, the buyer messaged me telling me that he/she needed a SIM card and the phone does not have it. I told him/her that it in fact it does have one. I asked him/her to open the back casing and it should be there in its slot. The buyer messaged me back saying sorry and that they found it. What a stupid complaint or way to try to send it back. Then the next day he/she messaged me saying that the phone was not working. First, the buyer acknowledged that the phone was "working perfectly" and that he/she was "happy with it" then they tried to claim the brand new phone was not working. The buyer filed a claim to get his/her money back and I filed an appeal.

Last year I ordered a book from Amazon and was told there were plenty in stock. I ordered the item brand new, but when I got it, it didn't look new. The spine was cracked and some of the pages were stained. When I contacted Amazon, I got the rude response that when I placed my order all new copies had been sold and they sent a used copy in its place. Thing is, I paid extra for the new copy. They refused to refund me. Well, I am usually a forgiving person. So I tried out Amazon Prime, I ordered again and there were no issues. However, my partner and I ordered a new mouse and headset from Amazon for our jobs at home using my Amazon Prime; we chose two-day shipping. We ordered on February 14th well before 6pm, and now, looking at our order, we see that it may not be delivered until next Monday or Tuesday.

Amazon offers prime membership to customers, but it is a lie. They claim to deliver your order within 2 business days and they don't. They lie on their website so that they can get customers. My order was placed well in the day before 6PM and they told me that my order will not get to me within 2 business days, even though it clearly stated it was prime eligible. They wanted me to reorder and choose 1 day shipping, which I would have had to pay for and wait 5-7 business days for my refund of my previous order. Do not use Amazon. They are con artists.

I am a seller. I sold a brand new built-in cooker to a customer through Amazon last week. I paid GBP42-00 out of my own pocket to ship this item. Amazon only charged customer GBP3-99 which is a joke for an item weighing 30 kg. The customer returned the item back to me unwanted. I got it back yesterday and it was smashed into pieces and Amazon have given the customer a full refund. I'm sick of trying to claim. They fob you off with excuses and they support the buyer and not the sellers. So, I've lost a brand new cooker which is ready for the tip. I've lost GBP42-00 which it cost me to ship it out. I spoke to the customer to find out what happened, requested by amazon and the customer just laughed.

I have purchased a total of 5 Kindles over the past 3 years. In that time, I've had to return three of them due to issues that I and many others (info garnered from Amazon website) had. Typical complaints include chargers that don't work (when attempting to charge unit, the charger will not stay in the unit), frozen screens or units that shut down and won't turn back on, and recently Amazon replaced a Kindle that was under warranty, and that had an on button that wouldn't work. After reading similar complaints from many other dissatisfied consumers, I thought it best to notify Consumer Affairs so you can warn the public about the faulty units.

Worst service ever! I ordered on Jan. 3 with delivery in 5-8 business days. Two to three weeks later when I complained, I was directed to look at the transaction form where I discovered they changed the estimated arrival date to Feb. 4 - Mar. 8. They claimed I should have known this would happen because I live in Toronto, Canada. They've been rude and uncooperative. Clearly, BooKnackrh doesn't want return customers. Good customer service rating shouldn't be based on how rarely your customers complain but on how well you solve the complaints you get. A happy customer tells their closest friend; an unhappy customer tells everyone they know which equals thousand dollars in losses. Cheers to the thousands of customers that this will cost them.

I made one purchase with Amazon.com, and my card was charged two separate times for two different prices because of an error on Amazon’s end. I told the representative that my bank account will be now overdrafted because of their error, and asked why they would charge my debit card two different times for two different charges if nothing was ever shipped out. The representatives told me that one of the charges would eventually fall off in three to five business days. I explained to **, the supervisor, that I don't have money to just have Amazon take funds from my account, because I have other charges coming through my account, and this will cause an overdraft on my account if the funds are not put back on my card right away. The only thing he kept saying was the charge will fall off eventually.

My Amazon account had a $100 gift card balance on it. I placed an order with my credit card on Amazon and received a message that my account is on-hold until I fax in a credit card statement with my name and billing address on it. I was told my account would be restored once I fax these documents. Not only has my account not been restored but each time I fax in the required documents, I receive a message that I did not fax in the documents they need. There was no explanation to what is missing from them and no help at all from customer support! I have reviewed the documents I sent several times and confirmed they do contain the information they asked from me.

I purchased a severely damaged item from a seller on Amazon. I paid $26+ for shipping to receive it. It came long after delivery date expected and damaged. The seller wants me to keep the item for 15% discount. No, I want my money back. It is a piece of furniture that would look disgusting in my space. It is going to cost me close to $50 to ship back a $75 item. Amazon guarantee assures me the shipping costs will be covered. Now, I have no item and am out of pocket $55 for shipping back a damaged item.

I was a steadfast Amazon fan. Between me and my family, we have spent thousands of dollars with this company. We have purchased 10 Kindles for ourselves, as well as family members. We have also purchased dozens of books through them and never had an issue until now. Recently, two of our Kindles broke down with the same exact problem. We can only see half of the screen. I contacted Amazon customer service and spoke with one agent after another with the same results. Nothing! They refuse to investigate a possible recall on the item nor would they honor replacing it. I have written to the CEO and am awaiting a response.

I too had 100% positive feedback from customers. One customer made a complaint about an item, I offered them a refund and they replied they had thrown it away. I received communication from Amazon on 8th October 2012 that my account was closed now for 90 days during which they kept my money on hold. I contacted them for an explanation but received no acknowledgement or reply. This week after receiving my money, I have been told that the account closure is permanent and that any new accounts I create will be cut off. I would like to make the following points: 1) What happened to innocent until proven guilty?; 2) What if malicious customers write bad reviews to close down rival traders?; 3) Indeed, what if they order items, keep them and claim they were so 'bad' they had to throw them in the bin rather than returning them?

I had my purse stolen. When the thieves realized they had my spare key, they came back and stole my car. Evidently, I failed to update my online account information. PayPal sent a nice little reminder. Amazon.com turned me over to TRS with a $25 fee. What kind of customer service is that? I have done business with them since they began online and before. When you contact Amazon.com, they give you an automatic telecheck number - no human contact ever. I have had all the crap I can take. I am interested in filing a class action suit here in California. Please help me.

I have my seller account 100% positive rating, but they close my account with no good reason at all and hold my fund for 90 days. They close my account cause they thought I sell illegal media. What a scam that I've never seen; they thought and close an account with no explanation.

I placed an ad to sell a Nikon 70-200mm zoom lens on Amazon.com for $1,510.00 on January 10, 2013. I received an email confirmation from Amazon for my listing. The following day, Amazon emailed saying the lens had been sold. In order to receive credit on my account, I was instructed to email proof of shipment and a copy of the postal service receipt. I complied with the instructions and shipped the item to the address that Amazon provided. A full week passed without receiving payment from Amazon and I had gotten no response to emails requesting an update on the status of my payment. Finally, I found a phone number for Amazon on their website and called customer service.

This is the second time in three years this has happened when I ordered something from Amazon. On January 4th, I ordered a very popular book for my brother's birthday. Amazon claimed to have 10 in stock at the time. I received confirmation of the order and it was expected to be delivered by January 10th (his birthday is the 16th). I was offered the option of expedited delivery, but did not select it due to cost. Then I received an email saying it had been delayed but good news! All was fixed and they would ship by the 9th.

I opened an account to sell, sold 3 items, and boom! I am under review and my funds are being held? I sent tracking numbers, etc. and all the information they wanted and still I have no money. This has been since Nov. 2012. I have filed a Better Business Bureau report.

I ordered a toy for my nephew for Christmas. The order was placed in November. All was well, as the present sat wrapped under the tree, until he opened it Christmas day to find that the toy was defective. The toy was a train and the entire left side of the train's wheels did not move so the train spins in circles. I contacted the seller directly and after 8 days and three more attempts, I finally decided to contact Amazon customer service. I was pleased when I explained that I wanted to try to exchange or return this defective item to the seller and needed some help. Initially, customer service was understanding and helped file an A to Z claim. This is when things went so wrong and I say shame on you Amazon! The claim department replied that they closed my claim because it is past the 14-30 days of filing a returns claim. This confused me as the customer service rep understood and told me about this policy posted on Amazon.

I pre-ordered a gift for a family member. I knew and understood at the time of order that it may be January (after Christmas). Right about Christmas day, I received an email from Amazon stating the book was received sooner than anticipated and was being shipped out per my Amazon Prime account (two day shipping). I was to receive the book no later than December 28. Unfortunately, it appeared the book never reached UPS (per tracking). Amazon's customer service offered me a replacement order with free one day shipping upgrade. I accepted. The book has still not been shipped.

Simple, I paid $30.00 for a 2-day delivery and it is taking the whole week. This is wrong.

Amazon salespeople have approached me many times to open an online store. When I finally did open one, I did everything I possibly could to follow the rules of fair business practices and even undercharged for some shipments because I wasn't given the option of charging what it actually cost to ship certain things. My online store was only open three weeks when Amazon shut me down because of supposedly poor performance. I sold ten items in three weeks after much online advertising on my part to draw customers to my store. When I tried to get answers from Amazon, I got form emails back that didn't address my concerns. One item in particular was an expensive camera that someone bought and decided he wanted a refund for.

I would like to begin by saying I am beyond shocked at how I have been mistreated by Amazon over the past few weeks. I have been a loyal customer and seller for years. I have never had an issue. With this case, I have been mischaracterized, been issued threats, ultimatums, lied to and misled repeatedly. I have been proactive and done everything in my power to find a resolution, including spending hours of my time speaking with Amazon reps and responding to unnecessarily hostile emails. The situation came to a head when Amazon withdrew money that I made on the sale of an item (and I shipped) from my account and moved it to the buyer without prior notice.

Amazon used to be a reputable place to buy good quality items of all kinds. But over the past 2 years, it has become overrun with crooked sellers, who grossly misrepresent items and try to pass off junk by misrepresentation or selling used items as new. They claim "No problem, we have A-Z protection," but in the end, the cheated buyer is further cheated by not being refunded for all the shipping. You usually will be refunded for sending the item back, but not for the initial shipping costs (which are usually quite high) in which you had to find out the item was misrepresented. Of course, you wouldn't have spent a time to even enter into the transaction if you knew what you were getting into in the first place.

I trusted Amazon.com to have sent the correct item. I ordered a specific Red Puffle plush toy with other items in September 2012 to avoid any problems with having what I wanted at Christmas. I discovered Amazon's error in sending me the wrong item when I went to wrap it. Amazon sent the wrong Puffle. I reported that error to Amazon when the item was still available. I wanted and ordered the specific Red Puffle pictured and Amazon sent the wrong one. I wanted to replace a lost Puffle and I did my part with Amazon. I received the wrong item before they were unavailable. Now they claim the specific Red Puffle is not available.

I bought this Xbox 360 with Kinect. The advertisement said it comes with 22 games, two controllers, one turtle beach headsets, and charging station. I bought this console because the deal looks good and it was in the black Friday, and also because my family wanted it and my 3-year-old daughter asked for it. I paid for the item, which arrived without all the other parts such as the 22 games and the rest. I called Amazon and explained the situation. The seller doesn't want to give me the rest of the missing items. I'm now m stuck with this and I have no game. I sent it back but the seller won't give me a refund. The offer is already gone and I have nothing now. What should I do?

I was looking at cameras on Amazon and came across a used version which was highly discounted. I contacted the seller who emailed me telling me it was as new and also requested that I contact via email to place the order (an MSN email address). I thought this was odd and therefore requested clarification. At the same time, I contacted Amazon to report what I thought may be a breach of their conduct, as although I know not to order stuff online outside of the main website, there are lots of other people that may be caught out. The thing I found is that unless you have placed an order, it is very difficult to contact via the live chat system. After reading all of the comments below, I am not sure that I will do business (at least for any large ticket purchase) again. The whole customer service system needs a complete overhaul.

I recently opened up an account at Amazon and followed all the directions and regulations. Within (7) days, my account was under review for whatever reason (Amazon said it was standard practice) so I was ok with this. In the meantime, I felt almost criminal that I was being probed. What when you are being reviewed, all of your money is being held hostage. Within four weeks and selling $850 worth of merchandise, Amazon suspended my account and is still holding my money hostage. They said they will hold it for the next (90) days. Is this even legal? Lastly, I again informed Amazon of any issues and have fixed them all, yet I still am in cyberspace going nowhere. Suggestion, sell on eBay. eBay will not stick a probe in you nor will they hold you hostage. Amazon is merely pro-buyer and they can give a crap about its sellers, sellers who keep them in business! Good luck selling on Amazon... not!

I recently began selling on Amazon for the extra cash. I sold my iPad and the customer left me a perfect feedback. I then sold about 3 other items. I then received an email saying they are suspending my account and holding my money. Of course this happened 3 days before I was to receive a payment from them, which of course I did not. I immediately removed my listings; I refunded the 6 orders from that day of the email, which was the Saturday after Black Friday, and told the customers "Sorry, Amazon will not pay me for 90 days and I cannot have my funds tied up."

I am an old age pensioner. To supplement my income, I started to sell my used goods on Amazon and also on eBay. The goods although used were clean, in working order, and advertised as such. I advertised many books on Amazon and they clearly stated the condition that they were in. I have had no trouble at all with eBay. They dispatch the money into my PayPal account and I access this as and when. Amazon however is hopeless. I have sold quite a few items with them. Of all the items sold, I had two complaints for non-delivery. Although I had proof of postage, I issued immediate refunds.

Due to the economy, I found myself unable to find employment. So I started selling electronics and high-end goods on eBay and Amazon. I find goods on sale at various places, then post them online and sell for the full price and then some. After selling prepaid cell phones on Amazon at the end of October, I made a lot of sales in a short period of time. A week later, Amazon emailed me to say they were reviewing my account and would hold my funds for at least 90 days. During this period, I was to continue to sell whatever I could, ship to the customer as fast as I could. Then Amazon would review my account and determine if I could continue selling or not. I emailed them back, said I needed my money faster than 90 days so they said they would review my account before November 5th and get back to me.

I was told upon ordering on Amazon.com that they had a price guarantee and that even though the party I was buying from was one of their third party sellers, that I had the "Amazon.com price guarantee." Repeatedly I have tried to return the foam and I reach a call center in India. I am told that no supervisor is available and that someone will be contacting me. I explained that my email is being filtered and the only way is to reach them via phone. 3 times I was told I would be getting a call back and the last girl in Spokane, WA said she would personally be following up with me by the end of the weekend. This has gone weeks and weeks. I'm still stuck with the product I don't want and there is no return postage and no money back!

I have a couple of different debit cards, and have ordered from Amazon.com dozens, if not hundreds of times in the past 5-6 years. It has always been a smooth and intuitive experience that worked the same way every time - I would add item(s) to my cart, then select "checkout" and select my preferred method of payment. I ordered, or attempted to order, from Amazon three times in the past two weeks. The first order was for Amazon Prime, which simply automated the order without asking for a payment method or even an opportunity to confirm/deny the order. I immediately canceled it, assuming (correctly) that they had charged my "default" card that did not have enough money on it for the transaction. They refunded the money, but it still resulted in a $30 overdraft fee.

I purchased those items based on the promise of delivery date. When the problem occurred, which I do understand, Amazon shut down my account and refused to let me talk to an account rep. All I was able to speak with was a Call Center Rep and I was told I could not speak with the department responsible for this action - which I do not understand. After several calls, I became aware of Amazon's company policy to ignore the customer's needs as far as delivery timeline and additional online purchases. The credit card was charged with these charges from inception, my account suspended, and Amazon kept my client's money until they decided this was a legitimate transaction, barring me from the process of expediting this issue, and keeping my company from completing its promise of a timely delivery, in which I paid for dearly.

Recently I decided to close my Amazon and its Kindle Direct Publishing accounts for a consistent lack of sales or very poor sales since August of 2011. On reading several threads on the KDP community forum, I responded to a question from a member saying that his account was blocked. This member posted a link, to which I went and looked at his books. Each book was a pirated or jacked version of books by other authors. An exchange with him and various other members led us to believe that this member was a content thief. He was both very abusive and threatened us with bodily harm because we pointed out his theft. A complaint for abuse submitted to the admins of the forum led to absolutely no action.

A book I ordered from Amazon.com was not the one advertised. I have problem returning the book. Amazon refused to pick up the book I was returning. Also, Amazon was unauthorized to debit my account. This has stopped me from ordering online. Thanks Amazon.

Amazon has closed my seller account and is holding over $9000 of my money because they said that I did not fulfill my orders in a timely manner. The fact of the matter is that I ran out of cash flow to purchase the product that the last 7 customers ordered from me for this simple reason: Amazon did not disperse my money to my bank account on October 26th as my back office stated. Suddenly the date was moved to Nov 3rd on October 26th. I had to reimburse the final seven customers their money because of this and my sudden lack of cash flow to fulfill these orders. I have 100% feedback of over 100 orders and all of my customers have been satisfied up till now. Please, can someone help me out here? Amazon has shut me out and is going to hold my money for 90 days. I am a good seller for God's sake and find this a horrible way to be treated by this company.

They did not send me the 2 PS2 remotes and sent me a case. To date, I try to contact; there is no phone number in the listing. No complaint could be filed with them. MasterCard is charged. They want me to take the UPS and mail it back to them. The product only cost a few dollars and small in size and I was charged - almost charged $12.00 for shipping and handling. The S&H is not refunded. These are dirty business tactics used by Amazon because the product is mailed by some other subcontracted company.

I traded in a "like-new" condition iPhone4 32GB and Amazon downgraded the condition of the phone and only gave me credit for acceptable condition, saying it was heavily scratched. There were no scratches at all on the phone. I took numerous pictures to prove it before sending it to Amazon, just in case something like this would happen. It did happen. Amazon just said it cannot check the phone I sent to them because other department/merchant handles it. When I requested them to return the phone, they refused, telling me trade-ins cannot be returned as a rule which was not stated on their website. This is fraudulent. There are many complaints like mine on the internet. I want others considering trade-in to be alerted of their scam operation.

Amazon touts their "free shipping", but nothing could be further from the truth. I placed a small order for three small items with Amazon (mistake). Amazon turned it into three separate orders with hefty freight on 2 out of the 3. America doesn't need slippery ** like Amazon. Let them go to North Korea or some other despotic hellhole.

After not being able to secure a teaching job due to work-related problems, I turned to sales. I've been selling items through mail order for years, selling DVDs and used video games. And I have never had issues apart from the PO destroying a package and refusing to take responsibility. I have sold on Amazon for years and just got kicked out of selling because of an unfair negative feedback.

We ordered a Remington Razor advertised as new. Amazon's vendor, DiscountJungle.com, sent a factory-serviced unit. This is illegal in Ohio. Discount Jungle reviews on Google show many complaints where new merchandise advertised but refurbished shipped. Amazon would not respond as to why Amazon allowed this to continue without stopping this for all of their customers, though they refunded me. If this happens to you, please contact the Attorney General's Office for the State of Washington where Amazon is located, or contact me. Amazon is a good company, but with a weak tolerance for correcting bait and switch patterns that are brought to their attention. So let's help change this for Amazon and keep the internet fair and honest.

I recently bought a Kindle device and started ordering e-books form Amazon. Suddenly one day, I could no longer log in. When I contacted customer service, I was told they could do nothing but had to "escalate" the issue to an account specialist. After a few days, I had not heard anything. So, I contacted customer service again. I was told that my account was blocked. My case was again escalated, and a few days later, I received an e-mail asking me to get my bank to provide my account details directly to Amazon. I thought this was strange but contacted the bank anyway. Needless to say, my bank thought that was highly irregular and refused to do so (at least they are professional!). The bank assured me there was no problem making payments, and there was no reason Amazon should need this information. I have written and called Amazon several times, but I can't get a response.