Amazon.com Reviews

My son purchased a used iPod from Amazon and received a defective unit. Amazon authorized return, son returned merchandise using US postal service insured mail. Seller claims they did not receive it despite US Postal delivery verification. Amazon backed seller instead of buyer in dispute. Amazon's A-Z warranty is useless. I or my son will never use Amazon again. Rip off!!!

Amazon will only convert to my currency Euro after my transaction and not before. I have written to Amazon many times and just get the standard reply. Don't buy from these guys.. They are crooks, flaunting the law. I ordered a product last year and they gave me the highest currency rate. I only saw this after I purchased. I will never use Amazon again. Capitalism at its worst!

The transaction began in June. I sold a laptop computer for 900. The buyer complained that the keys were sticky and wanted a refund of 50 dollars. Despite having said this in my description of the computer I wanted the exchange to be over and refunded the 50. The next day I got a notification that Amazon had taken 850 dollars from my account and refunded the buyer for no reason. I have been calling since July to get my money returned to me. Over seventy-seven emails, a dozen phone calls, and nothing.

I have been an amazon buyer since 2013, and while I have only bought a few items, I had never had an issue with the company stabbing my credibility more than when I became an amazon seller. First of all, the order I received was shipped the day of the placed order, and arrived the next day. I wasn't even verified it had went through until I got on the phone knowing I had a doctor's appointment in 3 days and checked the shipment routing info and was highly disappointed that no one had even taken time to acknowledge that the shipment was received Nine days prior to my call.

In the 7 years of me using Amazon.com's services I have yet to be disappointed. If they do manage to screw something up, which they likely never do, all you have to do is contact them and explain the situation. They will make it right 99.9% of the time. Their customer service is the best I've EVER came across in my whole lifetime, that's why I'm just surprised that Amazon gets a one star on here.

I am not at all satisfy with your bloody services. This was the worst experience i ever had in online shopping. I ordered a Dell vostro laptop 3546, Oder Id ** on 10 of Oct. When I was placing the order it was showing me 2 to 3 business days to get it delivered, when it got placed it shown me estimated time of 15 to 17 Oct. What's the crap you are showing me? 02 to 03 working days when it’s done, it becoming 15 to 17 Oct. The worst part of your service is later on 17th I am getting a mail saying that “your order cannot be delivered in promised TAT so we'll deliver it till 21 Oct." I am calling you guys continuously no one is ready to help me out. I Spent around 30000 of my credit card, it’s not a small amount for me. I was never aware that Amazon is worst service provider otherwise I would have never ordered anything from you people. I am for sure gonna start typing mails and blogs about my feedback till the time I don’t get a good compensation for the same.

I had purchased HTC phone in November 2013 from amazon seller "Fiestacellphonestx". It is refurbished phone and comes with one year US warranty as described in listing as well as my order invoice. However since a month the phone is not working at all. When i contacted seller to fix it he told me "I will charge you for repair". Seller told me that he had sold used phone so it doesn't come with one year warranty and refusing to fix it. I checked with manufacturer HTC about warranty and they told my phone is out of warranty. I contacted amazon. Amazon initiated the dispute resolution however as per the A-Z guarantee policy, they cannot reimburse me because the order is more than 90 days old. So there is one mistake in the policy which preventing justice being served.

I ordered a Genuine Mercedes Benz Floor Mats on amazon from Gonwalt (AKA Sangera Volvo), but I never received the item because the seller wrote the wrong address... and so UPS delivered the item to the wrong address; but I never get my money back..

I had placed an order ** on Amazon on 1st of October and it's been 15 days. I have not received my product and they also put my account on hold so that I could not even raise a refund complaint. They never told me why they put my account on hold and they asked me to send a fax copy of my debit card. I sent the same 5 times and again they asked me to send the fax copy of my debit card's statement as according to them the information they needed. It was but there on my billing statement but matter of fact, it did had all the information like (BILLING NAME, BILLING ADDRESS, BILLING CONTACT NUMBER).

My review is based on my experience with adding Amazon Payments as an option on my shopping cart and also as a seller on Amazon. I'm a small online business owner that's been in business since 2003.. A little over a year ago, my shopping cart company added Amazon as an option to receive payments.. I've been using Paypal for the last 11 years, but thought it'd be great to offer an option for customers. Setting up the amazon system is easy enough and I haven't had any complaints from customers, so I think it's probably user friendly.. So my problem with them isn't their system exactly, but rather with their "rules".

I ordered a Leather Vertical Pouch for my Iphone5. First of all the seller said it would ship in 24 hours, it was shipped 2 days later. Once I got the pouch it was nice looking but after wearing it for a few days, it fell off my hip a couple of times and hit the floor. The clip on the back is very loose. Amazon asked to rate the product. I did. I gave it 3 stars with an explanation. Well the seller contacted me by email apologizing and wanted to give me a refund if I would change the unfavorable rating. I said I was not because it was the truth. The seller has been called my home 3x Saturday @ 10 pm at night just constantly ringing my phone. The seller call 2x on Sunday, I asked her not to contact me again. On Saturday night I contacted Amazon Customer service and explained - they said that was improper on the seller's part and they would notify their team and take care of the matter. So I decided to follow up with Amazon on Monday - explained again, I was told the same thing. Well tonight (Monday @ 9:45pm) the seller calls again 3x. I did not bother to answer my phone. Amazon is responsible for giving out my info and now they feel they have no responsibility in the matter.

I ordered a pair of $1000 boots on Amazon. I wanted them fast, so I paid for one-day shipping and was supposed to get them the next day. I went to work, but my husband was at home, specifically waiting for my boots. Literally. I was at the same time periodically checking the tracking system. All of a sudden it says "attempted delivery, customer unavailable or business closed, will redeliver tomorrow". I called my husband and he said, "I was sitting by the front door, waiting for the carrier - no one showed up". I asked him to check the door and the mail box for the door tag - NOTHING! To say the least I was beyond mad! He had to drive 20 miles to pick up the package, when I paid extra for the overnight shipping!!! Unacceptable!

On October 9th, 2014, this company charged my debit card for a Prime membership and it was $99. I never authorized this. After investigating this with my card company, I had to go to the company website to cancel a membership that I never ordered and now it takes them 3-5 days to process a refund! They had no right to charge my debit card for this! Now they are keeping my money withheld from me for too long. This is a prepaid debit card. I am now going to have to cancel this card and get a new one because I'm worried that they will again charge this card without my permission. I will never order anything from them again!

I can't cancel the free trial of AWS. Any attempt to contact Amazon AWS results in an endless loop of email addresses that are no contact or no reply. When I login to my account, it says I'm not authorized to make changes.

Amazon is a total joke. They have all these fancy pictures that are colorful of their products, but when they come in the mail they are small cheap and from Taiwan who would of thought bozos getting rich selling to American public using foreigners on the phone - explains why there's no jobs here. Tired of this company ripping off the public and nobody says anything. They love to drop their customers if you complain because they only steal, not help anyone.

I recently set up an account to sell on Amazon. I spent hours uploading and getting listing ready and arduously setting up the account. As soon as I had my first sell about 3 days after setting up my account, Amazon suspended my account and required me to deliver the product that I had listed without letting me have my funds!! This is robbery.

I have had my share of issues with Amazon. However, GENERALLY this platform is fair to both buyers and sellers. I am closing all of my 6,500 active listings on eBay and slowly moving to Amazon due to all the recent horrible changes on eBay, which became a nightmare for sellers. I would recommend Amazon as a selling platform.

I have never trusted any website company with my home phone number. Since I order from Amazon frequently I decided to include my home phone number with my order. A week after doing so I began to get solicitation from an overseas hacker called Macy-Blooming. I hate this they call every thirty - forty minutes. Warning do not include your personal details when placing an order with Amazon.

This issue has been resolved with Amazon. They used my debit card instead of store credit card and they corrected the order when I informed them of the error.

I got an email from Amazon.com yesterday informing me that I had a high number of returns and they were reviewing my account, with the possible outcome of closing it. Huh? Amazon sells me damaged or defective products, and because I ask to send them back my account will be closed? Seriously? I can't even discuss the matter with them because they insist that I must reply to them using the same email account they used to contact me. I have many email accounts, including a few that are receive-only. And since Amazon never informed me that they would require me to reply from anyone specific email account, I used a receive-only account when I signed up with them. I subsequently changed my email account of record to a send-receive account, but too late - they will still not allow me to contact them in any other way.

I used to use Amazon.com online service on rather regular basis. Once in a while I had to return items for the reasons such as defective items, or the item, (i.e. shoe or clothes) doesn't fit, or the very low quality of the product. But still I keep a large number of products. So there were no problems, until today when I got an e-mail that Amazon closed my account because I have too many returns. They didn't make any notes or notifications that they are going to close my account. I am very upset and think this is a terrible customer service. I assume they have too many customers now and they don't value their long time customers. I could live without Amazon but they SPOILED MY CREDIT HISTORY which is unacceptable. What can I do about it, please your advise.

I am a student and I was using Amazon text rental to rent my textbooks because I couldn't afford to purchase them. Amazon just recently took $345.00 out of my bank account with no warning because I was 2 weeks late on the return. The book was used & not even worth that much. Their contract states they suppose to send an email 15 days before the due date to warn me that the book is due. I received NO EMAIL!! When I called the customer service number I spoke to an American representative 1st who assured me my money would be reinstated. But then I was transferred to an outsourced foreigner who gave me a hard time.

I have been selling items on Amazon for almost a year now. As business started to pick up, I found it hard at times to keep up with the demand. That being said I would make up for a delayed shipment by shipping the order priority instead of the expected parcel post, with me absorbing the difference. Out of 42 reviews I received 3 less than perfect reviews. So I would say my system was working. Well Amazon didn't think so and shut me down. Stating I fell below their matrix guidelines and if that wasn't bad enough they can pretty much hold the funds I have coming to me for as long as they see fit. Don't believe me?...

I have been selling nosewarmers on Amazon for a few yrs. About 1 yr ago, I found that I wasn't getting much business. I started to check the Amazon site selling my products and what I found in the feedback portion was a negative comment about our nosewarmers. I thought that this comment would be purged after some time, but it wasn't. I terminated my business with Amazon hoping a clean break with them and the purging of this negative comment. I just looked again last week and the negative comment is still there. They have destroyed my business. Forget about selling and building your business on Amazon.

The World class shopping website "Amazon" is doing Fraud with me. They providing the discounts in the Products all are Fake. I have faced the Big issue recently. I am sharing the details below:

From amazon.com I got email for refund, now they are saying so many rules and cancelled my order without refunding my amount.

I received a Vizio 48 inch smart TV that was damaged during shipping. I tried to get an return authorization label. Got a label online, had to print it, cut it out. Fixed it to the package. They wanted over $100.00 bus to ship it back. Still haven't resolved the matter. Be careful where your order is coming from. No phone numbers, no people to talk directly to. I deal with Amazon on a regular basis. They really do a disservice to Amazon.com.

I ordered a Samsung (#Samsung) UN40H6350 40-Inch 1080p 120Hz Smart LED TV for $697.99. This was VERY costly, but I wanted it right away. I also paid $112.70 for 2-day shipping. Amazon sends the e-mail indicating it's coming (2-days) which is TODAY and I wait. Today arrives, I check "order status" and guess what -- the dang item hasn't even been shipped. So I "contact the seller" to be told: "Thank you for your email. The status of your order is still pending due to payment. We would like to address your concern at the very best. However, Amazon handles all monetary transactions. Our service is limited to fulfilling orders only. Kindly call them at 866-216-1072 so your request may be acted upon immediately. Your concern is of utmost importance to us. Should you need further assistance or if you have any questions, please feel free to contact us through our Customer Care Hotline or send us an email. It will always be our pleasure to assist you. Thank you and kind regards [...]."

I hate to put it as Angry, I am truly just jaw-dropped with the way they handle customers and problems. I ordered through Christian Jewelry a necklace. I used my card to pay for the item. For a day it said that they were working on shipping it. Then I get an email that says they don't have the "ring" I ordered in stock at this time, I could cancel or wait. WELL since I ordered a "necklace," I didn't think waiting to get the wrong item or dealing with something that could be mistaken "this stupidly was worth it," I cancelled my order. They emailed me and told me my funds would be returned. 2 days later now, it is still a pending hold on my card statement online. I have looked the information over for my card issuer, and in order for a HOLD to be lifted, the merchant has to notify my bank/card that there is no longer a purchase or a need for the money to be waiting for their retrieval.

Ordered item and credit card charged. Amazon noted in stock and fulfilled by Amazon. Five days later not sent out and no communication as to why. This is the third time this has happened. Many complaints about sellers are not justified, since Amazon's fulfillment processes needs overhauling. Hey Jeff how about a software update and put the drone project on hold.

I am a new seller on Amazon. I recently launched my own Online Vintage Store Website, but also wanted to sell my non-vintage items on Amazon as well. Recently a buyer purchased a New Mikasa 8" x 10" Crystal Picture Frame without box from Amazon. Most items I sell are pre-packed and ready to ship. Because of this, I mistakenly sent the buyer the incorrect picture frame (Firth Ave Double 3" x 5" Crystal Frame new in box). She contacted Amazon and requested a return three days after item was shipped. I authorized the return of course and notified the buyer that once I receive the return package in the same condition as it was shipped I would ship the correct package, including free shipping.

Latest example is a two part order that was designed to arrive on the same day. Accessories will be delivered on time, but the camera will be delivered a day later. I ordered the camera first, with expected delivery today, September 16th. After order placed, I found accessories that were also prime eligible, and ordered them as well. I was notified that the camera "shipped" today at 12:09 pm PDT (day of expected arrival) and would be delivered on 9/17. I spoke with 3 customer service people. Took notes and promised to call back (DID NOT CALL BACK. Said that I had been sent an email on Sunday evening indicating that my camera would be delivered 9/17 (DID NOT RECEIVE THIS EMAIL), then reluctantly offered a 30 day PRIME extension.

I have become an online seller about a year ago. I have been selling on a variety of online marketplaces and I've had nothing but great experiences dealing with every platform's customer service. It is only common sense that these platforms would want their sellers to do well, so they sell more and bring in more seller fees. Recently I opened an Amazon seller account and 1 week into my 1 month free trial, I was surprisingly charged the $40 fee which wasn't due for another 3 weeks. After I called and asked for clarification, not only did I not receive any real reason for the "mistake", but it took 4 more weeks for the refund. So much for a month free trial.

Once again, Amazon show its disregard for its customers. It will not let me load one of my Kindle books to a friend. If this was a printed book I could but the Amazon police do not allow this option for my book and no explanation. So much for customer service.

I rented a book on May 15th. Apparently the book was due on August 15th. I did not receive emails as they were going to my junk mail. The emails from Amazon were going to my email but emails from the rental department were going to my junk mail. I attempted to return the book today (15 days late) and was told I could not and was charged 139.00 for the cost of the book. VERY poor customer service!!!

As per information on check out paid with credit card plus guaranteed delivery on Monday 15 September 2014. Today is Monday, 15th September 2014, and the item is not shipped yet. No one to talk or communicate just computer messages accepting but all of them coming back not delivered. My car is dismantled and unable to go to work. Don't have any more money to get the item somewhere else as paid them. Clicked on the delivery date to be changed to speed up the process and ended up for extra one month behind. Need my car to be able to go to work but look like no one care about the customer so long as the money in their pocket.

The seller Amazon sold me the wrong (fake) perfume. I bought the 1st at TJ Maxx and when I was almost out I looked online and saw that the seller "Amazon" was selling the set. I ordered and when it arrived I compared it to the one I bought at TJ Maxx (just to make sure I had gotten the right product) and guess what... it was not the same thing. The packaging was the same, everything about it was the same except the smell. It smelt floral when the original (the real one) was woodsy. I immediately checked on Amazon to see if it could be returned and guess what it can't. So I'm annoyed and upset because I just wasted good money. Not sure if I will use it because it is a counterfeit. Anyway, today I went to post my review and received an email with the heading "Your review of... Set Perfume... could not be posted to Amazon.com" and was asked to revise my comment because it violated some review policies. All I can say is that Amazon refuses to publish real comments.

I bought a $2400 fridge through amazon based on their A to Z guarantee. When it was discovered within 2 days of delivery, there was a very subtle dent and that the fridge was not operating properly, I tried to return the fridge. The seller acknowledged the damage but told me they would have it fixed. I wanted to return. Amazon told me I must return the fridge at my cost, which freight would be up to $1000 for a regular consumer. The seller was no help at all and they told me to deal with GE Repair.

Amazon notified me via email they closed my account due to my return history. I appealed this decision & asked to be provided with the place or policy which states returns are limited & would result in closure of my account, which they have failed to provide. Consequences: as a result, a negative trade item will be placed on my credit report, thus having a negative impact, drop in credit score, employment affected, violation of my consumer rights, mental, emotional & financial anguish due to my limited mobility and quality of life is greatly affected.

I purchased "Jean Prouve, 1901-1984: The Dynamics of Creation" from seller "BidDeal" through Amazon.com. The book sent was in French! BidDeal refused to refund, and Amazon refused to remedy the error. Amazon makes more money from the seller than the buyer, therefore they have little incentive to do the right thing. They forget they will lose a customer, and that customer may have a lot of friends!

We were seller as an third party seller selling vitamins & health related items. We had a 97% positive feedback rating. Our consumer metrics were all checked including the policy violation. Then one day for no reason our account was suspended. The reason - we were selling restricted products this was their original correspondence:

I enjoyed shopping on Amazon website until I purchased a rocking chair that I thought was made out of wood. I ordered this rocking chair for my elderly mother as a Christmas gift in Jan 2014. In Aug 2014, I visit my mother and found the chair falling apart. My mother weights no more than 140 pounds. I paid $169.52 for a rocking chair I thought was made out of wood but it wasn't.

Their customer service likely outsourced will give you different answers to the same question, on the different occasions. I stopped buying from them, and only go to their website to research but never to buy.

I ordered Multivitamin on 23/08 with amazon. And as per their delivery timelines, product was scheduled to be delivered on 04/09. I started following with among team from 04/09 after 4-5 calls of 30 minutes I realized following things:

5 days back I received a shipment from Amazon and they deliver me open shipment. Even I called Amazon customer care before open it, they people told me to open it, and I found cotton in the shipment. Now I am asking for my money but they are not giving me my money and saying on daily basis that it is in under process. Really very bad. Amazon is a liar company. Do not choose Amazon. Flipkart and Snapdeal is a best company for online shopping.

Amazon are garbage at Customer Support and are only after your money. I was a seller on Amazon by the name of "Sam Johnson Book shop" and I was selling books since last one year. I was really doing well on their marketplace. I was so excited, but my excitement was dashed after a year because Amazon sent me an email explaining that my account had been suspended for poor selling performance for next 90 days. After 90 days they said they are not going to transfer my funds as they think that mine account was engaged in fraudulent activity. They have kept around $47000 for seven months and now they don't want to release it to my account. Still I made a phone call to them a few of the times, but they never answered my queries and said me to contact seller-performance@amazon.com, through mails.

Amazon.com blocked the the posting of my following review: This review is from: Xanthan Gum - 14 Ounces - Gluten Free / Food Grade (Misc.). The box arrived with one side and the top ripped open. When I opened the box, almost all the SealedAir wrap was deflated. The package with the Xanthan Gum had been pierced and there was Xanthan Gum spread out within the delivery box. The SanDisk flash drive that arrived in the same box was covered with Xanthan Gum, even though it was in its own cardboard envelope. This was the second consecutive delivery received directly from Amazon.com where the delivery box was destroyed and the contents damaged.

I ordered a phone and a few clothing items for myself using my son's email account info through Gmail because at the time I did not exactly know how to use Gmail services and didn't want to go through the hassle of setting up one at that moment, so I placed my order using my boyfriend's MasterCard and billing info etc... and had them sent to me at my address using a different one from the card I was using with permission of course...

I ordered an item from an Amazon Marketplace seller that was processed and shipped by Amazon. Shipping was free via Amazon Prime. The item cost $32 and was charged to my Amazon Visa. When I received my package and looked at my invoice, I had been charged $290. I checked my Visa account and verified the account had been charged $290 by Amazon Marketplace. I contacted the seller, who told me Amazon handled the entire transaction, so I needed to contact Amazon Customer Service for a refund.

Amazon.com opened my seller's account for 30 days, just enough time for me to sell 25-30 items and then closed my account and held onto my money. They are not reporting all of our positive feedback to our account and have threatened to hold our money for 90 days. All of our customers gave us 5 reviews and there were NO complaints from any package we delivered.

Sir, I order F&D 2.1 Multimedia Speakers F-203G on 18th August 2014. And Amazon site show 29th August expected due date. But I have yet to receive my item. So help me.

I ordered five packs of Heel Liners from Pharmapacks through Amazon. Aside from the fact that they charged $2.99 on EACH heel liner BUT shipped them in the same box. The liners were less than $2.00 a pack and it took forever to get them. I used one within 3/4 weeks after receiving them and noticed the adhesive was stuck. I guess Pharmapack had them too long in the warehouse (hence, why they were so cheap) but yet the expiration date was still good. I contacted Pharmapack (via email and telephone). They told me it was a manufacturing problem (Aetna Felts). I got in touch with Aetna and they said they couldn't be responsible for something THEY didn't ship to me and for me to go back to either the seller (Pharmapack) or Amazon. I did and neither party will take responsibility for a defective produce and make the customer "whole" (we're talking less than $30). I have dealt with Amazon for a long time and generally have had no problems (timely response, timely refund, etc.); but this time - with this seller - NEVER AGAIN WILL I BUY ANYTHING FROM PHARMAPACK; and I'm very disappointed in Amazon.

I was billed for my purchase from Amazon Local for "3 man-hours of Cleaning Service" on July 28th. I have contacted the company several times only to be told they would get back to me, which they haven't! My voucher code: **. I am requesting a refund for $42 paid on the 28th.

I love Amazon and have never had a problem with them but the sellers on there I do have a problem with. I bought a Used Chemistry book not knowing I would need a access code to do online homework. My college that I go to does not offer access codes by itself so I had to buy a whole new book which costs me way too much. So I contact my seller to return the Chemistry book I bought from Amazon and he denies it saying all used books are final. You're just out to make money and that's it. Any college student would understand my predicament. But due to this I do not really want to buy books from Amazon again because of the sellers on there. I wasted money cause of this and it's not fair at all!

I ordered several book items and chose the FEDEX shipping form to my physical address. I of course paid the premium fee to do so. Well, past the promised delivery date I received an "Undeliverable" notice. This was curious since we have FEDEX deliver to that address regularly.

I purchased a $400 phone through Amazon from a third party seller. Had the phone a few days with a tremendous amount of problems. I called the manufacturer of my specific phone and was told that my phone was not in their database and that they actually had never made a phone with my model number. It was a counterfeit! And where does Amazon come into the picture? When it's time to tell me I'm not eligible for a refund or replacement. I can still return the phone, but the seller will most likely refuse a refund, in which case the phone would be destroyed because they don't accept counterfeit items. Seriously?! You can sell them, you just can't service/repair/replace them??? Makes total sense. I will never buy anything from Amazon again.

I have order a product in Amazon india via Order No: **. I was informed the product is shipped within 2 days but has not reached even after 10 days. Till then nobody from amazon cared to inform me the status. When I complaint many times, I was assured for refund. ONE month gone. Still refund not received. Amazon India is an unreliable seller. I found FlipKart very prompt in delivery and communication. Price wise also Snapdeal and flipkart are cheaper than amazon india. Boycott amazon india.

I bought Bugatti Toy car and according to Amazon website it is new car but I have not received new car. It was huge embarrassment for me since it was gift for my nephew. I have been trying to contact with seller but no one answering my phones. I already send the toy back since it is false information to customers. I hope as courtesy someone will contact with me. I will never buy anything from this seller again and the worst part Amazon is not even protecting its customers. They told me on the phone "they cannot guarantee that I will receive new toy if I order again even though it says clearly NEW". Thank you for great customer service!!!!

The product page says free returns but when you go to return they charge you for the return shipping. The sellers charge for return shipping, but you don't know that.

Your email from the nameless "Account Specialist" stating "we have been unable to confirm your account information which is required in order to utilize our service" does not provide enough information for ME to understand why YOU "regret we will not be able to allow your account to transact in the future".

I had placed an order no. ** for a shoe which was dispatched by Amazon via tracking ID **. Since both my wife and I are working, the house is locked during day time. My wife gets home by 4:00 pm. The Amazon Transportation Services P Ltd has been coming home with the parcel at 1:30 pm every day and going back saying house locked. On four occasions last week, we spoke to customer care executive of Amazon to deliver after 5:00 pm. We were assured that next day the delivery will happen at 5:00 pm. But again, the courier comes at 1:30 pm and returns. The courier does not call me on the mobile number, does not leave any contact number for us to contact him as many couriers do by inserting a slip under the door nor is the address given for us to pick it up.

Should I buy expensive items from amazon.com? Why not? Though there is a risk that I did not see the item yet and after delivery I may find this is not the item I wanted. But amazon allows me to return the item and get refund (I may have to pay the shipping charges). So I thought it is all right to buy expensive items from amazon. NOT TRUE FOR ME. I recently had an unpleasant experience. From amazon I bought a laptop running windows 8.1. It was sold by a third party seller named amaz247. After receiving the item I discovered that it does not have touch screen. Shocked! A $700 laptop with windows 8.1 does not have touch screen? Alas, the seller did not mention anything about touch screen in the item description and I assumed it has touch screen. Then I thought no worry, I can return it.

Amazon is advertising a kindle unlimited for 9.99 a month. I sign up a couple days for it since I practically live on their website. On 8/14/2014 I went online to buy books that were free for me to buy since I signed up for their monthly program of 9.99. I have that my bank card I have on file for there were charge each time till it went overdraft. I called them to report the issue. I was hung up on twice. I ask to speak with a supervisor, I got one on the line, he said his name was Andy **, explain to him that my bank card that I have on file was charge for all transaction till all the cash I have on it for my book purchase went on overdrawn. He fought with me that I'm lying when I have my account open looking at all the pending transaction and he refuse to let me talk. He was speaking over me, calling me a liar. He hung up the phone.

Will somebody please explain to either me or Amazon.com just what:

I bought a Kindle, which proved defective after about 7 - 8 months. I was overseas at the time and unable to send in the Kindle to get fixed, though I tried to fix it. I called to get it fixed as soon as I got back, but by then, I was just outside of the warranty. Not only were they unsympathetic that they did not fix the Kindle before the warranty, but seemed happy to have the opportunity to get me to pay for a new Kindle. Amazon only cares about making money and will happily get you on technicalities. My experience is that they have no concern for what is right or for the customer whatsoever. Why support a business like that?

I ordered a cell phone from Amazon.com and after few months the phone's display went bad. When I contacted the phone manufacturer for warranty support, I was told that the phone cannot be found in the manufacturer database. The phone sold on Amazon was a counterfeit phone and no one helped me - neither Amazon nor the manufacturer. I was shocked to see Amazon website selling fake items. I would never buy anything from Amazon.

I've been Amazon customer for a couple of months and nothing went wrong from my side BUT all of sudden my account was put on hold and then closed. There were still some pending orders and I did not receive them, neither my money was refunded. No response from Amazon. The last letter I got from them was signed as "account specialist", no name, no phone number - nothing! It's unbelievable how Amazon treat its customers. I'm not sure why they're still in business with that kind of attitude.

For my birthday I received an Amazon gift card. So I went online to buy things. The next day I had an email saying my account is on hold because my bank won't approve my address billing. How is this even possible when I didn't have any credit or debit card. I contacted customer service, they never answer why my account is on hold and they say I won't receive my items that I buy. I spent 50$!!!!

Silicone keyboard for my apple 2 ipad does not attach to the device. I am returning it and want to obtain a return label. The product is defective.

Amazon are garbage at Customer Support and are only after your money. I have had the same account issue with a Kindle I purchased 3 years ago. Although it is not the Kindle, they have replaced it twice despite the fact it is obviously not the issue. They are always polite during chat or phone conversations but do nothing to help, and lie about getting someone to contact me. (This has happened on both my recent discussions with them.) My account still doesn't download a book properly, and so far I estimate over 200 of my own hours talking to them and getting the system to function. Amazon are the worst company I have ever had to deal with, total rubbish. And suggest anyone who is after any of their services to look elsewhere for a solution.

I opened my Amazon account back around Father's Day. I placed an order then no problems. Service was great. This past week, I made a purchase, used a different card but shipped to same address and everything goes through fine. Today, I go to log onto my account to find that I do not have access. I call customer service and they inform me my account is on hold. I ask them why, they say they are unable to tell me that I would need to contact an Account Specialist but that they can only be contact via email. So they would get some information to verify the payment information I used because that is usually a cause for a hold and submit it to them.

I had order a shoe to Amazon. I had paid through my ATM. Now Amazon is saying your order is COD, you have to pay. I had contacted many times to Amazon - the result is 0.

I sold an item on Amazon. Mailed it out US Postal and it came back a week later with the address crossed off with marker. I immediately emailed the seller to find out what was going on. He confirmed address with me and said post office must have made mistake to resend. I mailed out again from Pennsylvania to Chicago. Two days later he sends email cursing me out and calling me a thief. Takes more than two days to go from Pennsylvania to Illinois. He then filed for A-Z claim and got a refund and kept the product. So basically I paid him to take the product from me.

Shipper tells me to cancel order, so he can jack up the price! The seller usually say something is wrong with the order or it's out of stock. This is the SECOND TIME this has happened to me. I go back and look, and sure enough, it's IN stock, and the price has gone WAY UP from my purchase the day before. I'm about done with them. And I order 3-4 times a month. They can put that Amazon credit card where the sun doesn't shine.

I had placed the order for SONY Headphones MDR-Q140 Headphones Headsets from Amazon.com on 19th July. But they supplied duplicate Sony product and now they don't want to replace it.

I ordered a LED strip light waterproof flexible light strip 12V with 300 DMD LED from "Guaranteed Response to any problem within 24 hours". I ordered it 5/22/2014 estimate delivery date June 19, 2014 - July 7, 2014. When I tried to contact them via email, they are no longer contacted to "Amazon" and my email could not go thru. So I can't seem to receive a refund/replacement. I'm trying to find another way to contact them. In the meantime, I'm going to file a complaint with the Attorney General, that office is usually very good at locating and resolving issues. Even though my item didn't cost much...there is a principal involved.

Amazon sent me an email saying I bought some item! I copied the item number, searched it on Amazon, and it was some belt I had never heard of! Hopefully I don't have to pay for it! I feel like this is either a scam, or someone hacked into my account! If this happens to you, tell me on my Instagram **.

On 7-3-2014 I placed an order with a seller on amazon.com, for a figure. A week later after I bought the figure, the seller contacted me & figure not in stock. Amazon won't let me leave negative feedback, they are censoring my feedback.

#AMAZON FAIL! My audio recording will be posted later. An email problem/question I sent was replied with by a happy response to CANCEL my Kindle Unlimited subscription due to an apparent total lack of command of the English language as the words cancel & subscription were not even in the email. Two calls later, which I timed at a total of 57 minutes, and multiple refusals to transfer me to a customer service rep in the States with a less severe foreign accent and better understanding of the English language, I was hung up on by the Amazon Kindle rep in the US when I explained I had previously started recording the conversation at 30 minutes. Steven stated he would not help or talk to anyone recording the conversation and promptly hung up. Apparently that only goes one way where they say they can record you and a conversation for "training and quality". What have they got to hide? The entire customer service experience went from one issue to another, from bad to worse.

I never ordered Amazon prime. I did try the trial out many months ago and did not think it was worth the extra money to continue. Their video content was pretty lame. I don't order that much from them so clearly was not worth the money. I was charged two times in the past two months for a prime membership I never wanted. They refunded the money but it’s annoying to have to worry about a glitch in their system that is charging me $100+.

On July 10th, I purchased a wedding band from Amazon (I WEDDING). Delivery, 07/16 - 07/21. I DO NOT HAVE MY RING. WEDDING is on Saturday. I spent 2 1/2 hours on the phone WITH NO SATISFACTION. Apparently it is not Amazon's problem because they are not the seller. Funny, I purchased it from their website. That in my opinion makes them the seller. SO NO RING - NO REFUND. UNHAPPY EXPERIENCE. I WILL NEVER SHOP THERE AGAIN AND I WAS A REPEAT CUSTOMER!!!

I have placed Order with Amazon India for Blood Pressure monitoring system (Order no **) with commitment for delivery around 12-17 July '14. But today is 21-July 2014 and Amazon don't have any updates on delivery. Neither they are refunding my money back. Beware of Amazon India. Amazon India is one the fraudest e-commerce company in India and no-one should buy anything from them. Amazon have opened their Indian operation to cheat people with their money. Avoid purchasing things from Amazon.

I bought a book and never received it. Seller JANISABELLA did not provide a tracking number either. When I complained, I got the automatic reply that my claim appeal is denied because the order was placed more than 90 days ago. Since I never got a notice of shipment I had completely forgotten about this order until now, when I returned from a long summer vacation. So, buyer beware.

My Amazon account was hacked. I received an email thanking me for purchases I did not make. Two items were "purchased" from the same "Amazon seller". One was charged to my AmEx account, the other charged to my Visa account. After dealing with the credit cards, I contacted amazon customer service to straighten things out. At some point I could not log into my account because, "for my protection" Amazon put a hold on my account. We cleared that up, but a short while later there was another "hold" on my account. As time went by there were more and more holds on my account. I was in tears by the 4th and 5th holds. Yesterday I discovered a sixth "hold" on my account.

Although I ordered what was represented as new, Nikon USA spoke with me and they did not believe I had a USA warrantied model, and I should contact Amazon. I did and was offered a replacement, but I said no thanks, just want to return. No problem until I posted about my experience in Amazon discussions. Then they closed my account, citing excessive returns. In the past year, I've received two defective cameras, at least five cameras that had obviously been used and returned (custom functions set up in camera, user installed focusing screens), excessive numbers of shutter clicks yet no problem, until I posted publicly. Now my account is closed. It's just as well, as I would never ever buy even a book from Amazon again. I have lost all confidence in them as a dealer.

I never opted for prime membership; amazon.com decided to make me a prime member and slip in a charge of $99, which I paid and then took out just in time before my bank sent in the check to them. They apologized and reversed the charges, but it has left a sour taste in my mouth. A big company like amazon.com can slip in charges like a crooked identity thief. Unbelievable; let us hope they have a better explanation than a mere apology. I urge fellow shoppers to check the credit card statements before losing your hard earned $99 to trickery.

I am reading the reviews of Amazon and I have to state that they have always stood by me when there is a problem with an order. Of course, I use the live chat when I have a problem and so far any issue has been satisfactorily resolved. I can speak only from a buyer's perspective, however. There was an issue with a battery for a cell phone - the seller had advertised that it was a genuine Samsung battery, but when I received it, it was not. Amazon immediately shipped me a replacement from another seller at no cost to me.

Did you know there is NO guarantee with the things Amazon sells on their website? If you get something defective, You will pay the shipping back to Camel F Egypt, and you better buy insurance for when the scammers say they never received the merchandise back. These things add up. I ordered a security camera from Amazon. When I received, it did not work. Amazon sent me a label (that was nice of them) to attach to the package I had to pay the shipping on. The item cost $62, the shipping was $15, insurance would of been another $14, so I didn't get the insurance. Seller said they never got it. Oh well, I learned a valuable $77 lesson. If Walmart, Home Depot or Bed Bath & Beyond don't sell it (those are co's who know how to treat a customer), it's probably no good.

Bad, bad. Would have get them step aside. For no good reason after making all efforts and reaching a 1k feedback with 95% positive, Amazon just shut me off from their freezing over $20k inside till coming October. Now my bank is corrupted with negative 10k balance. Now I can't bring them to court as it is stated in their website. Can't talk to anyone. Can't get hold of seller performance. Can't do anything with them???? Is that in reality I need to spend an extra 5k bucks to get my FBA products returned. So total loss is now almost all my profit there but I need it just to pay debt and can't get it?

I ordered a whole lot of stuff from Amazon; I elected to use the new pay-by-check option. Amazon processes checks through Telecheck, and those dumb Texans bounced the check. My bank didn't bounce the check; my bank never even saw the check. Customers should be cautious, and probably continue to use credit cards.

I sold a book a few weeks ago. I have the settings on Amazon so I will receive an email whenever I get a message from a buyer. Well I hadn't gotten any emails until two days ago when I received one telling me a buyer filed an A-Z claim. Looking further into it, the buyer said the book arrived in worse condition that I listed it at, even though I very clearly read the options when listing it. They filed the claim because they had messaged me twice asking for a refund with no response from me. I checked my messages to find that Amazon was having trouble receiving them, which is why I was never informed of them.

A customer placed an order through us on Amazon and we shipped it to the address they gave us. The tracking proves it was delivered. They contacted us saying they moved and to ship another product even though we already shipped it to the address they gave us. We refused and said to contact the current homeowner to refuse the package so it gets shipped back to us. They instead contacted Amazon and now Amazon is telling me to refund the customer without any return. Here is the email I received from Amazon:

On May 25th, I ordered what was advertised as a NEW Kirby vacuum for $900.00, and shipping of $21.99. I ordered the vacuum and paid the $921.99 fee. I received said vacuum and while unpacking it I discovered a sales contract that had been drawn up in 2011, making this a 3-year-old vacuum. To top it off, everything in this package had been used. All the brushes had long curly black hair wound around them, and the shampoo bottle opened and used. Each piece had dirty residue on them. I then e-mailed the seller who was very angry and insisted on it being new. He left his number and my husband called him. He would only take it back if I paid $200.00 shipping fees. After complaining to Amazon, I filed a A-Z claim. Amazon told me to return the vacuum and they would pay the shipping, which they have. Now I have only been credited $700.00. I keep calling and am told they are reviewing my claim and to wait 1-2 days. I have had it with Amazon!!!!!

Order #**. I had booked an order. At the time of delivery got a call from courier person asking me to collect the package from his office. This is not for what I had done online shopping. I was not well and had been admitted in hospital. DTDC courier person was rude to me. I had narrated the whole incident to customer care @ amazon. 7 days passed neither amazon had solved the issue nor redelivered nor returned the Money back nor any reply mail. All mails received are auto generated from amazon.

I ordered Canon EF 70-200mm f/2.8L IS II USM Telephoto Zoom Lens for Canon SLR Cameras from Amazon.com on July 4th 2014, and on July 8th, received the package. The package had the original Canon EF 70-200mm f/2.8L IS II USM printed on the box, and the warranty cards also printed the serial number and mode of IS II USM. This is my first Canon telephoto lens, so I opened the package and found a brand new lens. Curious about the look and the feel of this lens (have not held one before), I inspected the lens in more detail.

I ordered an iPad mini from Amazon. It was listed as Apple iPad mini with Retina Display 128GB for $365. I have a screen shot to prove it. When it arrived, it was only 16GB. Now they say they can only refund my money.

Ordered a World Cup Soccer Jersey and paid prime price for the item and Priority shipping. Instead of the 3 days Amazon.com promised, it's now 10 days later and it still hasn't arrived!!! This is a common occurrence with this site. Amazon.com partners with a lot of "Shady" fly-by-night online Off-shore foreign based Storefront sellers, one of them being SOCCER KINGDOM UNLIMITED, INC., a company that has no address, no Corporate officers. Amazon.com does not offer any solution and passes the buck to these sellers who then pass the buck back to Amazon.com leaving us the Consumers holding the bag. Unacceptable.

Amazon A-Z is bs. There is no protection from those that buy from 3rd party vendors. I bought equipment that was made in China, filed an a-z and returned the item. The return address was a bogus shipping distribution center, thus the USPS priority tracking info is incomplete. I lose $199 plus the return shipping fee. The vendor has my money and I am screwed. After 10 months trying to deal with them, I am done with Amazon. Amazon stated they cannot refund items from 3rd party sellers, I need to file a refund request which they deny within seconds of requesting it. Stating "technical support issue- resolved". DON'T BUY ON AMAZON!!!!!

I purchased a laptop reasonable price at amazon.ca from a seller call TechDepot Canada or techdepotcanada. I even have my transaction # **. They had the item available when I purchased, otherwise Amazon won't allow you to buy and pay it with your credit card when the item is not available. So I bought this item on June 26, 2014. I called my credit card customer service. They said they see the pre-approved charge passed through. On July first, I received the email that my purchased Item was canceled cause seller don't have the item available.

I ordered an ipad mini from Amazon. It was listed as Apple iPad mini with Retina Display 128GB for $375. I have a screen shot to prove it. When it arrived it was only 16GB. Now they say they can only refund my money. But if they said an 128GB iPad mini is $375, shouldn't they honor that price. It's their mistake not mine. I was so disappointed. Now if I want what I ordered I have to come up with $355 more. I thought the law required that you have to honor the price you advertised.

Don't sell on Amazon, they will hold the seller at fault for the buyer's negligence. Buyers don't read the blatantly obvious description, it's somehow the Seller's fault. What BS.

I have been a customer of amazon.com since 1998. In February 2014 I opened up a seller account. Shortly thereafter my 25 year old son passed away from a heroin overdose. Because of this tragedy I was late in responding to the customers who had questions about their purchases. Amazon.com suspended my account because of this despite the fact that I informed them of my situation. They are holding $382.00 my money even though my last auction was 4.13.14. I have four 5 star ratings on the items that I did sell. They have proof of delivery that all items were received. Despite repeated requests to release my money which I really need they have refused. I am asking everyone who reads this to boycott Amazon.com. If they don't have a heart for a parent who lost a child then they do not deserve your business.

I purchased a Verizon phone through Amazon Wireless nearly six months, later became frustrated with Verizon. I switched carriers and expected to deal with the early termination fee from Verizon but I just received an email from Amazon notifying me that they too would be charging an early termination fee - for $400! I called Amazon's customer "service" and was told I missed the required time in service by 18 days. I tried to explain how I didn't see the fee in the fine print. The service rep responded, "well, you agreed to it". Throughout the entire 40 minutes I was on the phone with them, I was polite and calm, trying to simply explain my frustration with the double fees.

I ordered a new computer with two day delivery because mine was no longer operating and it looked like I was getting a good deal and would have the computer in time to do a project for work. Wednesday night rolls around and no computer. It's ok, I can wait one more day. I check the status on Thursday and contact Amazon to see when I can expect delivery. I'm told it's not even in the state yet, get slightly angrier and they try to appease me with a $10 credit a month of Amazon prime. They assure me the latest it will be here is Friday night.

Recently, I ordered a book as a birthday present for a friend of mine. I noticed that there was an Amazon seller in Florida who had the book for a couple of bucks less than Amazon. This seller (aminoelle in Florida) had no feedback at all and appeared to be new to Amazon, but since they were in Florida, which is where my friend lives, I thought I'd go ahead and give them a chance. I figured this would be a "gimme" for the new seller, an easy chance to make a customer happy and get some good feedback to get their Amazon business off the ground. I was paying them to put a book in a box and transport it roughly 100 miles....how much easier can it POSSIBLY get? It's a BOOK....it isn't a Faberge egg or even a real egg, it is a BOOK....put it in a box, get some postage on it and hand it over to whoever is delivering their stuff and call it a day. No need for bubble wrap or insurance or anything beyond a little cardboard and perhaps a trip to the post office at most.

Amazon sold me a defective item and then refused to process my return. They closed my account without any explanation (unless you can accept that for a valid reason): "We have found your account is directly related to another account which has been closed for abuse of our policies. As such, your Amazon.com account has been closed."

First I kept noticing that my order was just sitting. I've been ordering from Amazon for 20 years. Usually it has shipped by now or I've been told something. While waiting some of what I ordered went "out of stock". So I checked my bank account and found 3 different charges. I ordered multiple items so I tried to match them up. Nothing matches. The total doesn't match. They charged it, then refunded it. So I contacted them through the chat customer service. He found one he claimed matched two of my items but if it does, the price has changed. No explanation for the other charged, then refunded amounts. Said he would check it out and email me. The email made more questions than answers. Most of what he wrote I don't understand. We speak English, or close to it, here in GA. Something about a painless debit card doesn't have authorizations like regular credit cards. You are charged immediately. (The authorizations part is complete folderol, I just ordered from them and 5 other places with the same card last month and this month. And what's wrong with charging immediately)?

Being a long time customer on amazon (over 12 years), I was shocked to receive an email telling me I had too many returns and my account would be closed if I had more. My returns were less than 5 percent and amounted to incorrect items received, damaged in transit or other problems not my fault. I even received products that were repackaged returns with obvious signs of usage and dirty soiled appearance. But amazon chose this method of tightening its belt rather than doing introspect review of their selling practices. There is no product on amazon I cannot get elsewhere and sometimes often for less money. It's true they clog the google searches but skipping over all their ads I can most always find what I want elsewhere. So I effectively pre-empted their attack on my account by moving ALL my business elsewhere. Perhaps Jeff Jergensen Bezos will see the light when his $28 B personal wealth begins to disappear.

I have ordered ** but cancelled by amazon, but till date, no refund has been made.

I ordered a Samsung Chromebook 2 (13 inch) from Amazon. The website said it was in stock, and the shipping and tracking information was accurate. After the product was delivered, the shipping box was carefully opened and it was immediately apparent that the product box seal was broken. Printing on the seal stated "not to accept the product if the seal was broken." I did not open the box, and I could hear something rattling inside. I contacted Amazon via Web Chat. The Amazon representative quickly offered me either a discount, if I wanted to keep the product, or a refund and no-cost return. I said that I wanted to return the original product and receive a new product in a sealed box.

I changed my mind about a couple of downloads from www.amazon.com. Even though they have a return policy of 7 days. I still feel entitled to a refund in spite of not meeting their alleged 7 day refund policy.

I have placed an order with Amazon, getting immediate order confirmation and the total amount was debited from my credit card. After this, they blocked my Amazon account. I started chatting with Customer Support to see what had happened, and sometimes they say they have cancelled the order and they are processing a return (with no reason), and others say it is just temporarily on hold and they need to verify with the bank first. After many calls and chats, they asked for my statements by fax (Come on, who uses fax machines in 2014?).

I ordered 2 tshirts for $23.12 from a vendor on Amazon not knowing they were in Korea or at least shipping from Korea. After waiting 3 weeks for the shirts to arrive, they were too small. I submitted a request for return, was given an RA number and mailing label. When I took the package to the post office, I discovered it would cost $18 to mail ships to seller that I paid $23.12 for. The postal clerk said this is a common occurrence and many people, like me, don't return the products because of the high cost to ship them back. I should have the right to know where my products are coming from, how much it will cost to ship/return them and know full details about the seller. This was a bad experience I hope others don't have to experience. Unfortunately, it's all too common.

This is the worst thing I have ever done. None of the movies or shows I bought have played right. I will be sure to let everyone I know, know about how crappy their movie streams are and have them spread the word. I will never again buy anything from Amazon. So whoever reads this, please heed my warnings about Amazon Prime. DON'T DOWNLOAD ANYTHING TO WATCH FROM AMAZON PRIME. IT SUCKS!!!!!!!!!!

On June 12, 2014, I ordered a mattress frame. I used the same payment method I always do, a prepaid card which had plenty of money on it. There was a hold for $97.16 put on the card by Amazon for the payment. June 14, 2014, I received notification that the credit card had been declined. Checked the card, funds still on hold. Called Amazon customer service and got the biggest run around that I have ever gotten. It was like talking to someone in the twilight zone. Refused to listen, blamed the bank etc etc etc. Called the bank, found that on June 14, 2014 Amazon had run the card again for the same transaction.

My partner and myself have both posted a bad review on items bought and both were rejected even though we had not used bad language. Just a straightforward review.

They lie, Steal (whether it's your money, product ideas, or inventory). They will from time to time, hold your money and say your account is under review. Or they'll shut it down all together, as sellers on Amazon are a dime a dozen. In the meantime, they will hold and use your money. They also see what products are selling and then turn around and sell them themselves, way cheaper than you ever could. Don't sell on Amazon, save your money and set up your own online venture.

I ordered some t-shirts that did not fit from Got Apparel on Amazon and have had to jump through hoops to try to return them. First, I called the number on the packing slip, which was not the company but a dental college in Wisconsin. The lady very nicely told me that they have called the company many times but to no avail. I should have known I was in for it. Then I emailed. No response.

I purchased on Amazon previously with great experience. My wife ordered jeans Silver Diva from Miami seller. The company was perfect and jeans are very stylish. She ordered some extra pairs. The shipping arrived within two days - that fast. I carefully ordered a few items for my kitchen. All items arrived just not with the speed of the Miami seller. So I decided to sell on Amazon to see if I could make a positive difference. Started slow the first week then as I added my products and started giving more details - orders started coming in. I was suspended by seller performance right after two orders came in. They were both pending (actually 3 one canceled/or a fake I guess).

I am literally cursing myself for the worst decision I have taken to order a product via AMAZON & giving their team a second chance (paying higher cost) when my first experience itself was too bad. 1st order was placed dated 3rd May 2014 for the same product & the appalling reply from Amazon India team (after good 8 days) that the item is OUT OF STOCK. The amount was paid in full at the time of ordering (Refund after 20 days). My basic query - does it takes 8 days for your team to realize that the item is OUT OF STOCK & then reply to customer. Kudos to their INEFFICIENCY.

I ordered a navy striped shower curtain from Amazon.com online shopping several months ago, as I am moving into a condo. When it didn't arrive in mid-May, as expected, I contacted Amazon and asked them to cancel my order. Meanwhile, I bought another curtain, because I needed one. The navy striped curtain arrived finally on May 31st from China. The fabric texture, color, and design were unattractive, and I didn't need the curtain any longer, so I asked to return the item with a full refund. Amazon's STATED policy is that any item ordered can be returned, within 30 days, with a full refund.

Buyers Beware: Purchasing hygiene products on Amazon gives you no protection for your money. I recently bought an electronic toothbrush from Why Pay More, a third party vendor on Amazon, and was very disappointed with the performance of the product. I filed for a return through Amazon which directs it to the third party vendor. The vendor denied the return. I then followed up through the Amazon complaint center and Amazon stood behind the vendor. They have sold me an inferior product at a premium price. DO NOT PURCHASE HYGIENE PRODUCTS FROM AMAZON. Your hard earned money is better protected at a local pharmacy.

My wife and I ordered a scooter from an Amazon store. Tracking said the scooter was sent from California. It took two weeks for us to get the scooter even though I paid for 3-5 day shipping. They never said anything about not receiving registration with scooter then lied and said it was against the law to send it (even though other companies do), and when we got, it he wants us to send something back so he doesn't have to pay taxes on a scooter that was never in Texas. TAX FRAUD anyone?

I can get what I need in 2 days. Amazon Prime is one of the primary factors that allows me to live without a car (the other big one being living in a big city in a nice, walkable neighborhood that has good public transit).

When I type a name of something in the search box get nothing. Or when I use a VIN number I get nothing.

I use Amazon Prime weekly. I use the Subscribe and Save with Amazon Mom monthly (saves me 20%). I also use Amazon Smile which donates a portion of my purchase price to a charity that I selected. I've seen many bad reviews in regards to Amazon Prime, but personally I love it. I think you just need to understand it. The Prime items are not always cheaper. In fact, Amazon prices in general aren't always cheaper. Sometimes they are, but not always. I think you have to go into it knowing this.

Don't buy any thing from Amazon India. A unspeakable worst experience with Amazon. Product and refund both not given by Amazon and finally refused for further services.

Out of the last six orders, I have had one refund on a defective item, one denial of a refund on an item (it failed at about 40 days). Amazon is 30 days only, no matter what other lies they will tell you. And the third item never arrived, no refund, nothing. The thing I find most disturbing with Amazon is they immediately charge your card when you order, but yet don't ship the item for several days or even weeks thereby creating this huge interest for Amazon. Remember they are global, so we are talking huge amounts of money this company is making by this process of delaying shipping or simply charge the customer's card, then not send them anything. I have closed my Amazon account and am now shopping locally and am pleasantly surprised to find much cheaper prices, plus I can look at and touch what it is I am buying. A LOT of the pictures on Amazon are not very accurate.

I purchase a iminipad case on May 26, 2014 from Amazon. They ship it out the next day and I will receive it on May 30, 2014. Well it never was delivered because they said it was damage. I'm pissed off because no one email me or told me they did not deliver it when I talk to them. They were like, "we refund your money back," but sometimes it's not about the money. It's how you do business. That was a birthday gift for my grandbaby. When I check the review on them, other people have had the same problem that I had.

Tried to get order processed for 2 days without success. First, it took them a day to get the item online so I could order it. I have ordered from them a hundred times before with everything the same. This time they claimed the phone number they had on file did not match my credit cards phone number. I emailed them current phone although think this is invasion of privacy. I have lost 2 days of my time trying to get this ordered, emailing amazon 10 times and not getting responses. Have called a dozen times and all they would tell me was wait for the "account specialist" (I can think of a better name) to review it. 12 hours later they emailed claiming my bank declined the transaction. Contacted my credit card company who stated they did NOT decline the transaction, that amazon did not even TRY to process a charge. If this were not a very important order (my son's engagement ring) I would have told them what they could do with it. I did tell them this would be my last order. Did not phase them, they could care less. They still get paid no matter what kind of job they do. I wish they would put their name on the emails so we could rate their service, and they would get paid accordingly. And I paid $30 for ONE DAY SHIPPING!

I shopping at Amazon.com by clean money but Amazon Hold account, and request a billing statement. I had fax to them all docs necessary but I receive only a automatic email: "We received your fax, however it did not contain the information required to process your order." I buy at amazon a lot, buy CLEAN Money but not representative sales call me. NEVER buy at Amazon. Super bad.

Ordered many items the past year, very good communication. Also you can see very clear and detailed product reviews. You can ask any question about an item and they send your questions to the people who bought the same item and you are getting clear helpful answers direct by email. I asked in the last few days questions on items. I got my answers in less than a half hour from people who are actually using this item so I knew if this is meeting my needs.

I was chosen to be a reviewer for Amazon TV series concepts. There was a small bonus for the first review but none afterward. The reviews were outsourced with identical questions for each review. About a month ago, I saw a plot line I liked and among the radio buttons chose "Probably interested". On the next page it asked me why I was "definitely not interested." The back button on my browser would not allow me to go back to the previous question. Aborting the interview didn't work either, it just started where you left off. I put in a complaint to Executive Customer Relations including my thoughts, as a retired IT Project Manager about how shoddy this programming was - something I never would have allowed to happen for any of the systems for which I was responsible and I told them this should be corrected before the next preview came out.

I sold my first item on Amazon as a new seller. When the buyer received the item, they requested a return for full refund. Amazon refunded the buyer but the buyer will not return the merchandise. Many attempts have been made via email to from seller to buyer requesting that the merchandise be returned. Amazon customer service tells the seller there is nothing that can do to retrieve the merchandise and they will not reverse the refund from the buyer. I feel as a seller that I am the victim of FRAUD. Is there anything that I can do to recover my merchandise? The buyer kept the item for FREE!

I received the wrong item. Their website does not work to send a return, no phone number to contact anyone. I will never buy a thing from them again.

Amazon UK failed me miserably when I needed it the most! Don’t rely on amazon if you need something urgently. Their delivery promises are lies and they have some lying drivers too!

Amazon's A-Z Guarantee is a serious issue. Customers frequently abuse it to take advantage of Sellers. Amazon automatically sides with the buyer. Even if there is ample evidence presented against the buyers claims and none to support them Amazon will side with the buyer.

I do not have a credit account with Amazon, although I had applied for one year ago and been rejected. I purchase things fairly often, paying up-front with my debit card. Recently, I saw a charge on my bank from Amazon that I hadn't made. My bank said it was made using my routing number and bank account. The only way they could've had that was from the old application. I reported it as a fraudulent charge and Amazon said they couldn't trace it by the manner of payment and that they couldn't find a charge card in my name. Duh, I don't have one! I had to cancel my checking account and open a new account, which resulted in a lot of problems getting direct deposits and auto pays changed over.

I caught a child looking at adult sex toys on Amazon. They typed in a search in the search box on Amazon's site and it came up. That tells me that Amazon has no type of age verification to view these products. I talked to customer service and they couldn't give me an answer as to why they don't verify age, but in their own terms of use, it says anyone under 18 can't buy anything from them so I asked if they have no way of verifying age, how do they know how old someone is and again they couldn't answer. I talked to 2 separate customer service people and still didn't get an answer. I asked how to reach someone who could tell me and again I was told they don't know. Finally, I was told to email the CEO and they gave me his email address. I'm waiting to see if he answers me. I explained that any kid could get hold of a credit card and order anything they wanted from Amazon and the reply I got was, "I'll pass it on."

Shipping Fraud. Beware of Amazon.com Free Shipping Promotion, May 18, 2014. BIC Mark-It Permanent Marker, Chisel Tip, Black, 12 Markers (Office Product). These marker were offered as part of the Amazon.com free shipping but when the markers arrived at my United States Post Office box - which is my validated PayPal delivery location, the markers arrived postage due and we had to pay $7 in postage to claim the markers or lose the purchase.

Lately several of the items I purchased from Amazon Prime have been received ridiculously late. What has happened to what was such a good shopping experience? I believe Amazon doesn't care about customer service anymore. The tracking is a joke and the outsourced staff, who sound like they are reading off a script. If Amazon keeps this up, they very soon will start to see members leave in droves. Their customer service is useless, a complete waste of your time. I will most likely cancel my membership, it's just not worth the aggravation. It has been 10 days since I ordered using Amazon Prime.

I have been buying on Amazon since 2011. I spend quite a lot with them and have had some returns however, compared to the number of sales they make to me I believe it evens out. I am not sure if this has anything to do with it because they refuse to even discuss it with me. They even go so far as to get unreasonably rude. It realize it sounds strange but it almost appears that whoever is doing this is getting some type of perverse pleasure. I know it sound so odd but if you saw the things they have written to me I think you might agree.

I ordered on 2nd May 2014 (for which I had paid instantly through online) and it was conveyed that it should reach with 5th May, 2014 to me. But after elapsing the next 48 hrs, I am still waiting for my stuff to come. Once contacted to the customer service operator I surprised to know that if the courier is unable to deliver the stuff and return back to Amazon, then only they can issue a refund only after getting their stuff back to them. So if the courier doesn't send it back to them in that case my refund will be all at sea!!!!!! So friends please think twice before making any order to Amazon as my experience was just too bad.

Minka Aire fans emit a high frequency sound. Unable to use. Delivered in Jan but not installed until last week. Calls to Amazon customer service result in same company line: Will refund 50 per cent of cost. Two fans have the problem. Plan to call customer service supervisor. Was on hold for 40 minutes today with no satisfaction. I am a loyal and frequent Amazon Prime customer (at least I was one)!

I purchased an item from Amazon that I now realize was really purchasing it from Mayfair. One reason I buy a lot from Amazon is their excellent guarantee and return policy - they send a mailing label electronically and have the item picked up, postage free, the next day. But when they are a "front" for another company, you have to go by the return policy of that company. In this case, a fairly heavy item was defective. In addition to the information that I had only a few days left for a return of a defect showing up in several weeks for an item with a "1-year guarantee", the return requires me to pack up the item, take it to a post office, pay the postage, and then pay for the return postage for the replacement! Instead, I will trash the item and figure out how to avoid ever purchasing an item through Amazon when the refund policy leaves you at the mercy of a company about which you know nothing. If there is no other online alternative, you are much better off purchasing from a store where you can return the item if it is defective.

I admit I am a big fan of Amazon. They make it so easy to shop. I can hold onto items in my wish list indefinitely - gift ideas, vitamins I need to reorder, or some big ticket item I am pricing at other retailers. I always check the "free shipping" filter so that I only need to place an order $35 to get free shipping. This relationship has worked out well for years. However, there is definitely a change going on.... The shipping was delayed on my last 3 orders for no reason at all. It seems when you reach the free shipping quota of $35, they take 1-2 weeks just to place my "in stock" items in a box. Amazon used to ship out my orders immediately (1-2 day max). You expect the actual "in transit" time to be 5-7 days. But there should be no delay in placing the items in a box and preparing them to ship. I believe that Amazon is doing this to force everyone to sign up for Amazon Price. Try finding another retailer to provide the same broad shopping options and you will quickly discover none exist - so Amazon has a monopoly. How did this happen? How did Amazon get so big that now they can force us all to "pay" to shop on their site?

I started shopping on Amazon a number of years ago and I recently started selling on eBay by first buying on Amazon then drop shipping to the customers. One of my first three orders to be sent to a customer ended up cancelled by the customer because Amazon.com put a hold on my account until I could 'complete payment for an item.' However, there was no actual problem in me paying. Also, when I attempted (several times) to access my account to see if I truly needed to try to have my payment processed, I could not access my account. I was supposed to hear from some kind of tech support person in 24-48 hrs. and two days later no such call has been made to me. Eventually, a customer support rep told me to e-mail the Amazon seller performance team. After doing so, I was e-mailed this:

I purchased two items and it stated 6 items left, so it should have shipped next business day. I never got a response so after 7 days, I tried to cancel. It would not let me and then I got an email saying item was shipped. Since I hadn't heard from them I looked online at the manufacturing website and found both items half the price as well as shipping was cheaper.

I have ordered a few things that said: "Order within 2 hours and you will get it in two days." Then I didn't get it in time!! When needing the order as a gift... this sucks.

I listed an item for sale on Amazon and had four quick sales in less than eight hours!!! I was so excited, but my excitement was dashed the following morning because Amazon sent me an email explaining that my account had been suspended for poor selling performance, and policy violation. When I spoke to a customer service rep they could not give me one reason as to why my account was suspended... not one! Then they expect you to still ship the item and wait 30 to 90 days to receive payment.

I purchases a radio (new) on Amazon for $400. The day I received it, I found the exact same radio on Overstock for $100. I returned the radio the next day (unused) and they kept $87 for "restocking" fee. Amazon said since it was sold by another company (Value-Warehouse) thru them, there was nothing they could do. Bottom line is it is buyer beware when you buy from Amazon. They are only as good as their vendors.

For some reason, despite my seller account settings, Amazon suddenly stopped sending me any email notifications of a pending sale. After several weeks, I checked and they suspended my account for "late order shipment." In trying to resolve this, they took several weeks before a reply that essentially said it was my fault for shipping late and what was my plan to fix it. Duh??? If there was a better alternative, I would NEVER sell or buy on Amazon again.

I had over 390 items of digital content with Amazon purchased over the years. Monday afternoon, I received a notice that my account was suspended for "dubious unauthorized account activity." (I *had* changed a credit card number that afternoon, and tried to re-access my account by changing my password.) Then I received another notice that my account was not closed and would not be reopened. I do not believe I was hacked; I believe they were over-reacting to actions I took from home regarding my own account.

I placed an order with Amazon by entering all information as a new customer which included my credit card information. I received emails stating that the order was in process. Then on Sunday I called regarding the order after I received email indicating a problem. I spoke with customer service representative who stated that an account specialist would have to review the order and would get back with me. I provided my telephone number. Then one day later received email stating that the account was corrected and that the hold was taken off and that I would received email regarding shipment of my purchase. Wednesday called to inquire about order and was informed that the order was cancelled by the customer service representative that I spoke with on Sunday. At no time did I provide to the representative a statement to cancel order Amazon took upon themselves to cancel the order without even informing me. I had to find out by checking up on the order. This is not best business practice.

I had been ordering from Amazon for over a decade and my experience in the past 4 and a half months have been nothing short of horrible. Merchandise received has been damaged - poor packaging & items cancelled for no apparent reason or explanation. The last straw was today - I had place an order about 11am New York time for a printer and a few ancillary items. I received an email after 10 pm stating the printer order was cancelled due to a "wrong address" which makes absolutely no sense considering that cleaning wipes were shipped but the printer was not.

I order items through Amazon occasionally - and have never encountered an issue, until I was checking my bank account, and saw a charge for $69.00 for "Amazon Prime". I know that I have NEVER, EVER signed up for any kind of "Free trial video" and I am now incredibly angered and worried that if AMAZON is doing this to me, how many millions of others are they trying to pull this on??? They must be automatically enrolling you in this program if you click on something else innocuous. I called and talked to some moron and his supervisor, and they did credit my account, but I am posting this message to warn others.

I've written 7 books and most were published on Amazon. Were. Yet again 2 of my books were removed with an email telling me that I had to prove I wrote them. Leaving most of MY books up, it’s as if they randomly choose books to remove with nothing but an email that gives me no insight as to HOW to remedy the situation. With ZERO reply or return emails, I'm still forced to try and find a way to prove I have publishing rights because sending them an original doc did not work nor did directing them to my personal website where all my original works are uploaded for my viewers for free. They continue to both acknowledge that I wrote the stories while denying me ANY info on what it is they want or need. I'm so frustrated with Amazon and their incompetence to the point of legitimate anger but my self-publishing options are limited. I plan on filing with the BBB next. Beware of investing your promotions to this company who has a rep for this sort of personal attack to authors. Beware.

Well I placed my order on March 21st for my couches. The order showed pending on my account and after everything went through I just figured that transaction went through as well. Well about a week after I placed the order the shipper contacted me to let me know there was an issue with my order and that they wouldn't get here till the middle of April. During this phone call they asked me if I wanted a refund, I said no because I wanted the couches so why does someone offer a refund when there wasn't any money taken out in the first place? But then 20 days after I placed the order and they never told me that they wouldn't take the money till the items shipped so I had just put every dollar I had on to my prepaid card.

I made a purchase back on 1/10/2014 and the merchandise needed to be returned. I learned at the point of returning that I had to pay the return shipping costs up front and would be later refunded once proven the amount spent. I followed the procedures when the refund was processed, it was separated by the price of the merchandise and the shipping costs making the refund 2 transactions on January 31st (?). I received one but not the other.

Amazon closed my account for some arbitrary reason. I was still within 30 days to return merchandise. I was told that I could receive a refund if I paid to mail back the package at my expense. I spent $30 to return a package containing $700 of merchandise and Amazon is insisting that they never received the package. This is because they need a justification to withhold my refund because they closed my account. I keep e-mailing them with the tracking number to show that the package was delivered and they keep e-mailing back that it wasn't. It's impossible to speak to anyone who speaks English, let alone actually speak to anyone on the phone who isn't a programmed Amazon drone, spitting out canned lines.

I currently live in Spain and was interested in purchasing a Kindle Fire. I contacted Amazon and asked about language because of my location and not being fluent in Spanish, I was told that I could choose my language so I went ahead and ordered, only to find that the only website that I could use was the Spanish one (which is useless) and the user guides are all in Spanish. I feel that the information I was given before purchasing was misleading. I contacted them and was told that I could register on the .com site - which I did - only to find that I cannot purchase any apps as I don't have an American address or bank account. The end result is that I was sold an item which is basically useless to me as I am forced to use a website in a language I am not happy with. I would say in closing, that I can still purchase books for me Kindle e-reader from .com (purchased before .es was set up) so the mechanism is in place to accommodate their customers.

I can honestly say I use an Amazon service at least once per day - so the company has definitely has a positive impact on my life. I use a Kindle Fire, my kids watch Prime video, and I read reviews and purchase products frequently. We also use Subscribe & Save to get products coming to us consistently - diapers for the baby, makeup for my wife, and other household things like dish detergent. Amazon has made my life a lot easier, and the 1 and 2 day shipping options are great.

I have been ordering from Amazon for quite a while, never once did I get a voucher, code, discount. Then today I place an order and the date of arrival was different that when I place order, so I cancel. Then to top it off, I was disrespected by a rude email. I will seek elsewhere to place my orders.

I ordered a nail gun from Amazon on Feb 5... They quoted a delivery date between March 5 and March 27. Although I don't recall seeing any 'out of stock' notifications on their web site, I was a bit puzzled about the long delivery date, but the price was good and I was not in a big hurry at the time I placed the order. Okay. So since I haven't heard anything from Amazon about this order in 5 weeks, I called to ask when I could expect shipment. I was told the item was out of stock, they had no idea when it would be in stock, but that they could offer me a 'used' item from one of their third-party sellers for $3.00 more than what I paid for the original 'new' item! Seems to me that if they offer the item for a posted price, then they should deliver the goods at that price. The CSR at Amazon told me, "We haven't yet charged you for the item", which is not really true, as I used a gift card as partial payment (I doubt that card shows any available balance at this point in time). Amazon customer service was no help at all. Order is in limbo. I'm aggravated to say the least.

I have been selling high quality jewelry on many marketplaces since 1998. We take great pride in ensuring consistent quality control and honesty for our products. On eBay, our feedback rating is 100%, as well as on other marketplaces, including AMAZON. We had an account on AMAZON and were selling occasionally. In August of 2013, an order came in under the name of Mr. ** at ** in Enfield, CT. The order was for over 10 items totaling $16,806. Four of the items were returned to us for refund without all the contents in the box such as certificates, etc.

I have ordered many items from Amazon over the years and usually had no problems. Then recently, 1 item did not arrive, refund given reluctantly and no apology whatsoever after 4 weeks. Another item still pending delivery after 3 weeks. No info, no tracking, no refund possible because the vendor, who did not disclose being in China, did set a delivery time-frame of 30 working days! And so is technically within the advised delivery date. No help from customer service. Have now closed my account and for good. Amazon is not to be recommended.

I have placed several orders with Amazon over the years. Earlier this year, I was scammed into a purchase of Amazon Prime. While I was irritated with their approach, I figured I would use the Prime features... Several weeks ago I ordered several books. These books were sent to different addresses and were mailed in 3 separate shipments. One shipment was mailed to my son who is incarcerated and has specifications that must be met when receiving packages. An invoice must be sent with each shipment. His last shipment did not have an invoice enclosed, therefore the institution will not allow him to have the item that they have documented as contraband (it is a book - self help). I thought this should be easy to resolve and contacted AMAZON who essentially refuses to help. They will not send a duplicate invoice and will not intervene. I am so DONE with this company. Their customer service sucks!

I wanted 3 items, what was in my cart, sent to me in two days but when the 2nd day came, only one item was delivered with the invoice showing that I paid 38.98 for an 8.99 item. At the onset I clicked on 2-Day Shipping for my entire cart, what happened? Amazon split up my order into 3 separate orders and gave it 3 separate order numbers. I am thoroughly disappointed. And this is the 2nd time this has happened to me though there will not be a third time.

I have attempted to place 3 orders with the same 3rd party seller on Amazon.com in the last 2 weeks. My first order was cancelled by the seller; as I received an email stating that "customer canceled" the order; which was not the case!? I was encouraged to replace the same order that same day from a Amazon CS rep; which I did and that order was cancelled on the seller's end with the same email sent to me stating "customer canceled" 2 days later?! I was so angry as by that point; as I had 2 pre-authorization charges on my method of payment; plus I had to call Amazon CS several times on my TracFone and was told by Amazon managers they were investigating the matter.

I never use credit, so when Amazon informed me they were charging me almost $80. I knew I was being phished by the company. They have a policy of automatically enrolling customers in a credit scam when we click on 2-day service. The money isn't returned for several days and meanwhile they profit from stealing our (my) money!!!!!!

I bought two Samsung Micro SD cards on Amazon and found them defective and verified them as counterfeit through Samsung's customer service. After claiming about this counterfeit cards and seller, I got a response from Amazon saying that an investigation has been launched. While I am watching for how Amazon is dealing with this illegal seller, I found not a few buyers have posted their review disclosing or warning the dirty act of this seller since 6 months ago. I wonder how long you will let this illegal seller selling on Amazon and how many (percentage) of this kind of counterfeit product selling seller there are on Amazon. The trust I have had on Amazon for a long time has been totally shattered from this event.

I have had 3 occasions for a refund. The customer service is very poor. They give you the run around, keep you on hold and lie about issued refunds. It's take me 3 weeks in most cases to get my money back. I'm cancelling my account as soon as I get my money on two orders.

I have recently encountered a situation that brought to my attention the lack of protection for those who sell products on Amazon. I recently sold a product on Amazon where the buyer claims it was not the appropriate product. I authorized a return and refund, but the buyer opened up an A to Z claim against me anyway. The buyer was very rude and aggressive. It has been a nightmare of a few days dealing with this buyer.

I purchased a book by Amazon and the wording was completely changed and edited. I asked Amazon if it's possible for a Kindle book to be hacked into and they said that it could not because it is protected by Digital Rights Management. I asked them if DRM is a computer software is that not susceptible to hacking? And they had no information on that. I asked what my rights were as a consumer of printed material that has been edited and they said that I could return the book. I said that I want the book which is why I purchased it and they said they didn't know. They could just return the book. So I cannot even purchase the book. I don't even have access to the words that were written.

Contacted Amazon about a fraudulent seller who filed a tracking number but never delivered the item to the shipper. I was promised by Amazon chat rep that the sale was canceled and refunded. 6 weeks later my card is still charged over $500. Amazon re-opened the case that they dropped the ball on but this was already done 6 weeks earlier. Had to dispute the charge with my credit card company. Got this in my e-mail from Amazon:

Amazon fees are outrageous. I sold a book on Amazon for $5.00 and they took $3.09 in fees - over 60%! Time to find an alternative.

I ordered a book on January 27, 2014. Now March 3, 2014, I get notice the order was canceled. I tried emailing etc. prior putting in claim ticket, no answer. I'm two months behind my readings for class and I feel I should just bought book brand new at my school store. Amazon seems to not care, just blew me off. Now to expedited shipping, I got drop another 20 bucks. School store book is sold out now.

On February 10th, I ordered a LG 50" Plasma TV on their website which happened to be sold by a third party, a terrible one, Adorama Camera. In knowing Amazon's goal to get you to the purchase faster, and in doing so with this purchase I never was asked to affirm my acceptance of a different company's return policy and felt crystal clear that through Amazon, I was bound by your usually friendly policy. When the TV arrived, it was defective. I went down the path of returning it to only find out Adorama does not accept TVs back over 50" inches, which alone is shocking, but furthermore, how unhelpful they were about the situation.

I purchased a new Kindle Fire HDX from Amazon.com at the end of December 2013. By the end of February 2014 barely two months after I purchased it. I started to experience problems such as the internet browser freezing and the device shutting off while I was using it. After contacting Amazon customer service they agreed to send me a replacement. What they sent me was a refurbished model. I called customer service back and explained to them I had only had my other device for two months. I paid full price for a new device and now they want to keep my money and replace it with a refurbished one. Anyway to make a long story short after many calls and emails they refused to budge on this matter. I sent the refurbished one back and kept my original. When I get tired of dealing with the freezing and shutting down I will just go buy an Ipad or Galaxy tablet. I will never buy another Kindle device again.

I pre-ordered two DVDs with Amazon Prime. They sent it through UPS Surepost, a lovely partnership with USPS. I was guaranteed release day delivery. Release day came and went and they did not arrive. USPS says they attempted delivery. They managed to deliver junk mail, ads for various politicians and bills but no package. And NO delivery ticket. Amazon doesn't seem to care. Oh, they're so sorry, but give it two or three days (Sure with a Prime membership discount to $40.00 for coach class service). They can do nothing, not even send out replacements with next day delivery. I cancelled every last pending order with them. I hope they saved more than $760.00 on my deliveries. Prime has recently proved to be worthless, certainly not worth $80.00 or $120.00. It used to be excellent.

While I have had problems with products I have ordered, I have never had a problem with Amazon.com's customer service. Here's the story: I bought four Silverstone Tek computer power supplies. One of them died three months later (outside the standard Amazon.com return/refund policy). So, I entered into a chat with Amazon.com customer service, expecting to go through a bit of a hassle to get a replacement of the item. If they denied my request, I planned on explaining to them the warranty of the item. Instead of a hassle, it was easy as pie. The Amazon.com customer service rep offered to send me a prepaid return label and immediately shipped a replacement at the same time - now that's service!

My kindle HD which is barely a year old is no longer working.. I called, emailed amazon.. Their offer was for me to buy a new one, and they would throw in a 20.00 coupon. When I expressed my dissatisfaction they just blew me off.

Amazon Prime costs $80. And after seeing that amount of a deficit in my bank account, I also received an overdraft fee of $35. Amazon customer service took care of BOTH charges immediately, with no question. Will take 5-7 days to go through, but I am very grateful for the goodwill refund of $35.

I have been an Amazon customer for over 7 years, and have always been a very happy camper up until this past week, that is. The most recent issue I had occurred today regarding their refund policy and customer service reps. I had an issue with some orders that were placed quite some time ago, and was pleased to hear that Amazon was going to help resolve it by issuing my money back by means of refund. I had specifically made the rep I previously spoke with aware of the fact my original payment method for the orders we're no longer valid as the cards were now expired and I haven't banked with the financial institution in over a year and am no longer a member with them either.

I tried to order an iPhone 4 and some cases on Amazon. I had $500 in my account and only spent $324 overall. The next day I received an E-mail saying all of my items were shipped out. What Amazon didn't tell me was they never took the money off and I spent about $100 later that day, needless to say I only had enough for the cases so they took my iPhone off my cart and cancelled my shipment. About 2 days later I had the money in my account so reordered the iPhone, the money was taken out of my account but when I went to go Track the shipment it put it away in my "Save for later" column. Also every time I go to log into Amazon it says my password is wrong and I follow the instructions to change it and it allows me to log in once after that before it tells me my password is incorrect again. By far the worst experience with Amazon so far.

I contacted Amazon because my new Kindle was frozen. As the troubleshooting did not fix it, they agreed to send a replacement out straight away and that the returns section would be in touch. Despite me contacting them 9 times about this, none of this has happened. Every time I make contact with 'customer services' I have to start from the beginning. There is obviously no trail for them to look at, no one is following up my issues and no one is taking responsibility. Though very polite, everyone seems very keen to pass me onto someone else, you can't even reply to the emails as they bounce them!!

Same complaint as user below. PLEASE MAKE SURE TO FILE COMPLAINTS WITH AMAZON TO HAVE THIS SELLER REMOVED FROM AMAZON. I purchased a video capture card through Amazon.com and ANTOnline.com was the seller for the item in their marketplace. Item was ordered on the 17th of January but didn't get the item till the end of January. I have had problems with the card and have been going back and forth with Avermedia's support since that time trying to resolve the issue. Finally Avermedia told me to return the defective card to ANTOnline.com. I filled out their return form on February 15th and got an email back telling me I was PAST the 30 day "return policy" window - WHICH IT WAS NOT, DO THESE PEOPLE KNOW HOW TO COUNT?

Horrible selling experience & fund problems. Hidden legal issues. Buyers can destroy or ruin your property. Amazon is unsafe & useless.

I bought a two volume book (Neuromuscular Disorders in Clinical Practice) in January 2014. Until now I have received only volume number two! After many complaints Amazon said it would " verify" if the book really had two volumes. I received no returns after I e-mailed them explaining that it was written on the website it was a two volume book and that no book could begin at page 825! It is shocking that such a big company could lack knowledge about their products and respect with the consumers.

On Dec 28, 2013 Amazon entered my personal account and charged me $79.00 for Amazon PRIME without advising me beforehand that they would do so (for instance by email). It transpired that I had unwittingly enrolled myself in a Prime account without being aware of it. All I had bought beforehand were 3 small digital books - approx $10 and certainly didn't need a Prime account

Hello Jeff Bezos (CEO, OWNER, SHARE HOLDER, ON BOARD OF DIRECTORS OF AMAZON.COM). You have done a good job setting up amazon.com. Guess you are not at the experiencing end of how your so called "seller accounts specialists" deal with sellers merchandise. Your smartly programmed A-Z claim feedback which is totally abused by buyers who by now are blissfully experienced in cheating sellers out of free merchandise. How?

In June of 2013, I ordered a $78 tire online through Amazon.com from Chaparral Motorsports in California. The tire was shipped via US mail, but to the wrong distribution point so was returned to sender by US postal service. I was contacted by Chaparral & I notified them I wanted the tire re-shipped when returned. After waiting another month I contacted Chaparral & was told the tire never returned, the order was canceled & the monies returned to Amazon for refund to my account. I have sent sent several e-mails to Amazon the past 7 months about my refund & they keep sending the same reply "Tire is be re-shipped". I contacted the "accounts" office of Chaparral Motorsports & was told they returned the monies to Amazon June of 2013. They also stated Amazon had no means to be contacted by Chaparral. In other words, you can not talk to a live person from Amazon. I am seeking avenues of legal action, but don't know how to deal with such a large company.

Over Christmas I ordered several items including 4 books, a remote control and an SD card. I used a $10 gift card. These were all part of the same order. Shipping was free. I was also charged $4.70 in tax. I sent back all of the books consistent with the Amazon policy and should have received a total refund because my $10 gift card was paid for via the other items. The books were returned together. I received two separate emails of the refund but the refund was totally inaccurate and it appears that Amazon purposely tried to hide that by the method of documenting the refund in separate emails (in that they broke up the invoice) and using different amounts and put $1.85 on a gift card. Each item had shipping shown as being charged and then a different amount refunded as promotion deduction.

I have been a customer of Amazon for years and have always been satisfied with their service. I spend between $500 and $1000 per year at their site (or did previous to this incident). Recently I purchased a pair of Carhartt bibs as a gift from their site. Unfortunately, these were the wrong style. I thought I exchanged them for a different style, since there was no credit to the card I used to purchase them and there was no charge for the second pair. I then had to exchange that pair for a different size, and unfortunately, ended up returning the final pair due to a color issue. When I returned the third pair, I was issued an Amazon gift card for my return.

As a long-time Amazon customer, I began noticing the quality of some merchandise was not up to the expected standard of Amazon. At the same time, they began exerting tight controls over the review process, telling me what ratings were allowed and demanding lengthy descriptions of goods, etc. Basically, making it very difficult to relate to other customers truthfully. Thinking Mr. ** might not be aware, I sent an email which was answered by an assistant. She focused on a recent purchase rather than the history of my experience with review process. Rather than feeling heard or even understood, the interaction left me feeling further disrespected and ignored. It also dispelled any illusion that customers concerns matter. As a result, I opted out of the review process. Now vendors are sending me individual requests. It is too much trouble to jump through Amazon's hoops.

I recently tried to make a purchase from Amazon. When it came time to check out , I forgot my Amazon Password. I followed Amazon's instructions to change my password. I received an email saying my password was successfully changed, please sign in and continue shopping. When I tried to sign back in I received a message that my account was put on hold. Amazon has since closed my account and sent me this email:

So I have been a customer of Amazon.com for about a year now. I just recently placed a pretty big order and right before I checked out I noticed that my account balance was missing $10.00 Well this same thing happened to me on the previous order I placed, I was missing $10.00 too. So I contacted Amazon.com CS and the lady said yes, I can see where you are suppose to have an extra $10.00 in your account, but the last agent wasn't successful at adding it to your account. I received a confirmation email of that agent putting it in my account!!! So needless to say the CS agent gave it back to me without hassle I should say!!! So I lost $20.00 mysteriously from my Amazon.com account, and there was no trace of it ever being in my account.

Back in September 2013, I ordered a book for one of my undergraduate courses. Unfortunately, I was reluctant to send the book I rented back in time and Amazon.com repeatedly charged my account for extended use. They failed to notify me on the charges and managed to charge me for the full price of the book. Their customer service representative was extremely rude and continued to laugh at me over the phone when I said I was very dissatisfied with their service and said she would refer me over to her supervisor Nigel. Nigel never called me back or sent a follow up email regarding my complaint. Amazon has no ethics and only cares about becoming the biggest online seller on the eCommerce system. I have been an Amazon customer for many years along with my parents and I expected better service. I will no longer be ordering books or anything of value from Amazon.com because their customer service sucks and it's impossible to find a number on their webs item. Amazon thinks they can overcharge you $236 from your bank account without any form of notification. They set their website up as a on purpose to screw the customer over when it comes to returns. I want my money back after sending the book and they won't allow a return even though the book is in perfect condition. Amazon is the worst.

You remove any negative feedback you may have posted. Feedback should be honest, and not manipulated by the retailer. I purchased an item that was listed as new, but was obviously well used and worn out. The retailer contacted me and said he would do an exchange for me as long as I retracted my feedback. I relied SOLELY on all the positive feedback this retailer had, and now I find it that the retailer simply refuses to exchange or refund for anybody that has a problem and is unwilling to leave a five star rating. Beware of the ratings. Some people may have simply given five stars because the junk they received from Kwality Mart would not be exchanged or refunded if they gave poor feedback. A ratings system is compromised the minute the retailer exerts any pressure on the consumer to leave good feedback.

I have been an Amazon customer for many years. Recently I have had occasion to return a few items, but it is extremely and unacceptably difficult. Their pages put one in an endless loop. One constant error is "Enter an acceptable number of items," but there is no way to do that. The next endless loop is when you try to contact customer service, a screen says retrieving order history and it just spins endlessly, and without completing that step you cannot move down to choose a contact method. The pages never offer any other options to get a refund or replacement. I have only been successful getting a refund or replacement by finding who the seller is and contacting them.