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Amazon.com Reviews

4,943,040reviews on ConsumerAffairs are verified
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About Amazon.com

Pros
  • Wide range of product selection
  • Excellent customer service
  • Easy return process
Cons
  • Occasional shipping delays
  • Inconsistent product quality

Amazon.com Reviews

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    How do I know I can trust these reviews about Amazon.com?
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    Page 39 Reviews 5480 - 5630
    Customer ServiceStaff

    Reviewed June 27, 2017

    I love the fact that with Amazon you get free 2 day shipping. They have a variety of different options to choose from and I like it very much. Sometimes when I order and then a 3rd party company cancels the order and then doesn’t even tell you that they did that, that’s annoying. But I love using Amazon, they are very good and professional. Their customer service is really good. When you talk with them they are helpful.

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    Reviewed June 27, 2017

    I love it! This is the one place I order from and they never disappoint me at all. I use Amazon all the time to get exactly what I need in life and they always deliver. They really are amazing, how fast my stuff arrives and in tip top shape. I don't have to worry about it coming late or not getting it when I need it. The prices are kinda high but overall the products are high quality and I use them every day till the bottle is empty. Amazon is great and I'll keep using it.

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    Verified purchase
    Staff

    Reviewed June 26, 2017

    What is going on with Amazon these days? In regards to delivery, things seem to have gone from good, to bad, to worse. Apparently they've now gone to their own delivery service (AMZL). This last one is nothing short of dreadful in my experience. The other day, I placed an order, requesting delivery to an apartment in Tampa, FL. It was delivered to the right apartment complex but the wrong apt. My intended recipient finally found it in front of someone else's door. She then discovered SEVERAL AMAZON PACKAGES ALL PLACED IN FRONT OF THE WRONG DOORS. The delivery person apparently didn't even bother to look at apartment numbers! THAT'S ABSURD!!! Such mistakes are understandable if it happens once in a great while, but from what I've heard, this is apparently SOP with the new AMZL delivery system.

    Then the next day, she found another Amazon package in front of her door that belonged to someone else. If Amazon's delivery service can't do a better job than that, they'll soon find customers leaving by the droves. And I will be one of the first to leave despite having been a customer for 17 years. What good is an online order company that has major problems getting their deliveries to the right place?

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    Verified purchase
    Staff

    Reviewed June 26, 2017

    I have been an Amazon customer for years. Until they started employing their own delivery people I didn't have many issues. Now there's nothing but problems. I feel like I'm constantly complaining because they don't read delivery instructions. They never deliver on time. They're not nice. I've currently got a package that was supposed to be delivered 3 days ago. They've failed 3 times, lied about coming another time, and I was just informed that they left the facility WITHOUT the package today. I've never experienced such incompetence.

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    Reviewed June 26, 2017

    Whatever I can think of I can get from Amazon.com. They sell it all and they have many different brands and varieties. They also have so much good quality stuff that I need and want, and it's so quick to ship it to us. However, I can't often tell what is available to come quickly and what is not. I also don't know what they sell versus what someone else sells on their site. Sometimes it's hard to tell what is Prime and will arrive in two days and what isn't. Nevertheless, I have always like Amazon and use it for all my shopping needs. They're great and quick and ample and full of useful things. I can get anything I need from anywhere and have it shipped quickly.

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    PriceStaff

    Reviewed June 26, 2017

    You can get almost anything much cheaper, some books selling for as little as 1 cent and there is a wide variety of items. Almost any product you can think of is sold on Amazon. Everything is made easy and purchasing is so simple with just a few clicks of a button. It's fun to browse and see what kind of deals you can get and I always go to Amazon to see how much cheaper it is. But the support services seem to be manned by Indian people who can barely understand you. I had this experience once and the person even went to get a supervisor and he still couldn't help me.

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    Price

    Reviewed June 26, 2017

    The pricing of Amazon.com's items are generally cheaper than other places and their quality is top notch. Everything you could ever want is on Amazon. They have every type of product imaginable. However, they partner with vendors that are not as trustworthy or dependable as they should be. They should regulate items through their warehouses. The availability of items listed are not always true. Higher standards are a must when dealing with the outside vendors. I have had great experience with items coming from them but not with outside vendors. The shipping is usually really fast. I have bought many things from books to camera equipment and have been satisfied.

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    Reviewed June 26, 2017

    I love Amazon. I like that I can buy practically anything I can think of, and a lot of things I never would have thought of before. They have seriously everything. And I like the customer feedback to help me choose between products. Also, anything about it that I may not like are far outweighed by the things I like. If anything, I don't like that some positive reviews seem fake and therefore I'm unable to determine if something is really a good buy or not. But I use Amazon all the time. I love that if I need something it's on there and I can have it here soon with my Prime membership. No having to drive anywhere, or wait for weeks.

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    Customer ServicePriceStaff

    Reviewed June 26, 2017

    They have great prices and fast shipping if you are an Amazon Prime member. However, I dislike the fact that Prime is $100 per year. I cannot pay that all in one lump sum. I am single momma of 2 kiddos. Being on a budget, it stinks to have to pay that. But overall, the customer service is absolutely AMAZING! The response time is very fast and they are so caring there. They have so many items and reviews on site to choose from, too. I also like the packaging they use. It is simple.

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    Customer ServiceStaff

    Reviewed June 26, 2017

    Amazon has so many more options than certain retail stores like Wal-Mart and they sell items cheaper than Wal-Mart does. The purchasing process is so easy, no hassle at all. They have great customer service. If I have an issue with the product being damaged they replace it promptly and don't charge me for shipping. They are very friendly with whatever issue you might have. My thing is just that prices of certain items change daily. I would rather have it just change every week so I don't have to be checking the prices constantly. And I liked it better when it was free shipping when you purchased more than $25, now it's $30.

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    Reviewed June 26, 2017

    Amazon.com is a great website so buying and selling things online. I love the fact that with Amazon.com you are able to navigate through the website so easily and find the thing that you want to buy, but there are a couple of specific things I dislike about Amazon.com. For example, sometimes when I buy something from Amazon.com I have to wait a terribly long time to get the package I bought weeks ago. And when I do get my package it feels like Christmas all over again. My overall experience using Amazon.com is decent. There are countless products for me to choose from for Amazon.com. My purchasing process was simple. With a few typing and a click of buttons I was able to purchase the item I wanted. No hassle.

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    Price

    Reviewed June 26, 2017

    It is easy to find what you are looking for and a lot more if you really look, it is great for gift shopping, finding thing that my wife likes at good prices so I do not have to spend a lot. Have video games, Xbox gift cards, blood sugar test strips, hats, candy, Sci-Fi movies and DVDs and all thing that a stupid nerd geek like me would want to buy. But the 3rd party sellers, their prices are so much higher than they ever really need to be at all for a lot of stuff.

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    Customer ServiceStaff

    Reviewed June 25, 2017

    Amazon used to have excellent customer service, but no longer! I placed a VERY important order for my business and it provided a delivery date. This was a large item shipment, so the day before it was to be delivered, I logged on to check on the shipment track. It shows "item damaged in transit - will not be delivered"!!! I had received NO notification of this!!! I immediately contacted customer service. First got a guy who could not have cared less, and offered NO resolution, so I asked to speak to a supervisor. She also could not have cared less, and offered only a refund, or a replacement shipment that would arrive in 2 weeks!!! Unacceptable!!! I then asked to speak to her supervisor, and she informed me that she was the highest level supervisor that spoke to customers! I will be calling them EVERY day until I get some satisfaction!!!

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    Price

    Reviewed June 25, 2017

    They have wide choices of products and fast shipping, too. Good competitive prices and good place to look at reviews on products I am considering buying. Easy to navigate web page, too. However, they should offer free shipping on all purchases without having to subscribe to Prime. And don’t like companies trying to get me to apply for their credit card.

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    Customer ServicePrice

    Reviewed June 25, 2017

    My overall experience is a A ++. I like the variety of items... not to mention that the prices are immensely great and I like free shipping a lot. My items always arrived on time and in perfect condition. I have always gotten excellent customer service when needed.

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    Price

    Reviewed June 25, 2017

    Their particular products are cheap and there is a huge product selection. I like the things I get from Amazon but I have to read reviews very closely to ensure quality. Sometimes things are not what they seem. I have very rarely gotten something from this website that I didn't like so that's pretty good. But shipping can be extremely slow if you don't have two day shipping. It's also too expensive when I already don't have much money to begin with. I would like to see lower shipping costs and faster shipping.

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    Reviewed June 25, 2017

    Amazon has a very large selection of items and I thought that the many option was very nice too. The use of the search was very easy and pleasant to use. I was able to find what I was looking for without have to search the entire internet. However, when you look for an item they don't give you much of a description on it like dimensions, weight, or any other type of things. Also the shipping options aren't very descriptive. I would like to see more descriptions about the items so I can plan better for the gift giving options.

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    Price

    Reviewed June 25, 2017

    I enjoyed everything about Amazon. They have anything and everything you could possible need and the prices are not so bad either. I love amazon.com and using them is great. But sometimes the price and shipping of things is way more expensive than trying to find the item at a store.

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    PriceStaff

    Reviewed June 25, 2017

    They are great and I love what they are doing for me. They have the best prices and I love the shipping. They have great deals and I love going there for us to do what we need to do. They have awesome review processes and I love reading them to get some input on who I am buying from.

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    PriceStaff

    Reviewed June 25, 2017

    Amazon.com has great variety of products and reliable vendors and shipping is always prompt and reliable. I love the reviews and the ability to buy second hand books. I have also bought beautiful shoes at a cost much less than Dillard's or Nordstrom. While my son buys vitamins and fitness shakes. They have always provided an excellent service to all the members of our family. We buy a huge variety of products. Everyday we have a parcel. And we use premium plus to save more money. My overall impression is that it is convenient and easy to shop without the hassle. We all love shopping at Amazon.

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    Customer Service

    Reviewed June 24, 2017

    On my new Kindle, Amazon keeps charging my debit card for apps downloaded on my Kindle. They say I need to block these charges by using parental control. Sounds logical??? I call them and get the runaround. While it looks like theft to me, they put it on me to block with parental controls. I was told the problem was fixed only to see it happen again and again. WEAK.

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    Verified purchase

    Reviewed June 23, 2017

    I ordered sun gloves 3 days before my trip. I am in high risk for skin cancer and need those gloves to protect from the sun. I used Prime. I order on June 20th. I was supposed to get it by June 22nd. The package only left the Amazon warehouse on the 22nd. My flight was on the 23rd. Horrible!!! company. Stay AWAY if you need something fast. Go somewhere else.

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    Customer Service

    Reviewed June 22, 2017

    Over a month ago, my seller's account was hacked & both my seller's account & buyer's account were put on hold. I called customer service 3 different times, one time even speaking to a supervisor, & was told all 3 times that they couldn't help me & that I would need to wait for an email that would arrive within 24 hrs from the accounts department. I only received one email telling me my case was being reviewed & would be resolved. That was a month ago! So I gave up on getting help from customer service & sent an email to Jeff Bezos, the CEO of Amazon. I explained what's been going on & that I now simply wanted the $50 credit that was on my buyer's account to be reimbursed to me. This was 5 days ago. I've received no response.

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    Customer ServiceStaff

    Reviewed June 22, 2017

    I bought my son a $55 Amazon gift card and he created an account and applied the money to his account. He ordered some things and received an email stating they needed to verify his billing information for a Visa card. Mind you my son is a minor and has never had a visa credit or debit card. They said they needed address verification and they blocked the account.

    I have been back and forth with Amazon, and they only respond by email, so annoying. They stated they needed my son to fax over a bill with his name on it or a copy of his license. I keep telling them he is a minor and does not have any of these things. No one from customer service can explain how Amazon just took my money and will not give it back. Remind you this is a brand new account, never used, so where did this Visa come from? I'm really aggravated first by companies who will not talk to their customers and explain what is going on. They are scared. I don't have time for games. I responded by telling them I will file a complaint to the BBB and follow up with a lawsuit. I don't care if it's $55.00, it's the principle you will not take my money!

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    Staff

    Reviewed June 21, 2017

    I have had Amazon Prime for years now and have always enjoyed the benefit of being able to order "prime eligible" items and have them arrive in 2 days. Within the past 6 months I have noticed that my "prime eligible" orders have started to arrive more than 2 days after placing the order. I confronted Amazon customer service and they said the new policy is that 2 day prime shipping means once the item has been shipped it will arrive in 2 days. Very frustrated and upset at such technicality, and feeling very misled by Amazon marketing. What good is the $100 membership if most of my items are "prime eligible" but take 4+ days to arrive and why have they made such a sly change, hurting their used-to-be loyal prime members? Might as well ditch the membership and save $100.

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    Verified purchase
    Customer Service

    Reviewed June 20, 2017

    Ordered something that showed available and in stock on Jun 8th sold by Amazon.com not a third party. Order never shipped as of Jun 20th. No way to contact them, or leave feedback unless you actually receive the order. So if it's not shipped, there's nothing you can do but cancel the order and write off the time wasted waiting for it. By Amazon blocking feedback on themselves it hides the fact they are providing poor customer service. Amazon is known for bait tactics, and not following through with what is promised. Third party sellers on Amazon can be contacted and left feedback making it seem like Amazon is doing a better job than they really are.

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    Customer Service

    Reviewed June 20, 2017

    It has happened to me several times in the last couple of months that I have intentionally paid more for Amazon Prime products so that I could receive them in two days. Last week I purchased a light fixture that I wanted my contractor to install on a certain day. So, I paid $68 more for the item through Amazon prime than through the "buy through others" option. Somehow, my shipment kept getting delayed. For two days I received an email saying, shipment delayed, will arrive tomorrow. Finally today I chatted with someone who told me it had been sent to the wrong place and all they could do would be to ship me another one to arrive AFTER my contractor was going to be there to do the work.

    I expressed my dissatisfaction, especially because I had paid $68 more for the SAME light ONLY because I needed it quickly. They would not do anything to make it right except for ship me a new product. Between several experiences like this AND the fact that they support Breitbart, I am done Amazon! And I won't be shopping at Whole Foods either. Boycott Amazon!!

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    Customer Service

    Reviewed June 20, 2017

    I purchased 3 items from Amazon. Two were delivered and the third was the wrong item. I attempted to rate this as an unsatisfactory purchase, (2 stars with statement that the wrong items was delivered). I received an email that I did not follow the correct procedure at least 5 times. When I attempted to rate all three items, I rated the two items that were correct with 4 stars and the review was posted, but the third item (reviewed in the same order) I gave 2 stars and a "wrong Item" comment and received an emails stating I had not followed the correct procedure, though it was exactly the procedure I used to review the other two items in the order. This certainly appears as if Amazon is manipulating feedback in favor of positive reviews. I returned the wrong item and reordered the correct item.

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    Customer ServiceSales & Marketing

    Reviewed June 20, 2017

    I was shopping for coffee makers and an offer popped up saying "sign up for offer of 50.00 off this purchase." I signed up and it said "we will notify you" and that you could not use the 50.00 off the purchase. When I called the company on it they said it was the bank's fault. I asked if there was a place to warn customers that they would not be able to use the 50 dollar off offer they said no. I did some research and found this site. Beware it is a scam to get you to sign up and they do not give you 50 dollars off the purchase you were told it would be good on. I have never been turned down on any credit card and I was debating on bringing down my credit score for 50 dollars. Now it turns out I lose on both accounts!!! Not happy. Seems like a scam to me.

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    Reviewed June 19, 2017

    You have “subscribed” me to your prime membership against my will once again. I found your charge of $104.94 on my credit card dated May 13, 2017. Even though you charged me your website informs me that I am not Amazon Prime member and that I have not been charged for any free trial (not that I have ever asked for it). Please remove this charge and process credit. You have made it very difficult to submit this complaint. I have spent hours bouncing around your website to send you this message. What would FTC say to such predatory practices? We need a legislation requiring merchants like you to make complaining as easy as purchasing. Looking forward to your prompt response (so that I know what action if any I should take).

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    Verified purchase
    Customer ServicePrice

    Reviewed June 18, 2017

    On June 14th I ordered a Safavieh California Shag Collection SG151-1313 Beige Area Rug (8' x 10') however I received a 5x5 rug. The rug I ordered was used like new and was $70 cheaper than a new rug. Before I ordered I called Amazon to inquire about the rug being used and I was told it was a warehouse deal, nothing wrong with the rug, it was just returned and they couldn't sell it as "new". I was disappointed when I received the wrong and contacted customer service. I was told I could return it and they were sorry but I would have to pay the full price for a new rug and they could offer me no compensation.

    Now I have to be inconvenienced by either having to haul the rug to UPS or try to arrange with them a pick up. I do not even get my refund until Amazon receives the rug. I order from Amazon frequently, thousands of dollars a year and they couldn't even offer me a $50 gift card to make up for their error. After sending multiple emails, all I received was a "Sorry." Very Poor customer service and I will never order from them again. Good customer relation goes a long way.

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    Reviewed June 18, 2017

    I placed an order for a next day delivery. I didn't receive the package and when I checked tracking, the status showed "undeliverable" with a message "sorry, your package was lost in transit." When I called, the rep said she can send the replacement with the fee waived for next day service. I have a prime account and that item is supposed to be delivered to me the next day for free so I was not quite sure what she was trying to offer.

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    Verified purchase
    Price

    Reviewed June 17, 2017

    I ordered an item on Amazon, the vendor changed the price after the order and would not ship the item for the advertised price. In addition, the vendor would not contact me back after numerous attempts to contact. I attempted to leave a negative review to warn others and Amazon rejected all three attempts stating my review need to address only the item that I did not receive.

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    Customer Service

    Reviewed June 17, 2017

    I place an order at Amazon for air compressor for Nissan Maxima 2000. It cost me $120. It works good. I even gave the company a good review and works good for a week. Now it doesn't work anymore. I got in touch with Amazon. Amazon is telling me that I have to get in touch with a seller and the seller doesn't respond. At the end they giving me the runaround and I gotta pay for another compressor which I'm not getting from Amazon and stuck with the one that doesn't work because everybody's pointing fingers. At this point you can order from Amazon but you cannot get your money back.

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 16, 2017

    Product was great. Received 1 of 3 ordered through Amazon.com LLC. Selected 2 day shipping. 16 days later no update. Called Amazon.com. All they were willing to do was cancel my order. Could not help, did nothing to try to reconcile the dilemma. The customer service girl laughed at me, Stephanie **. Her supervisor was of no help, other than to offer me a chance to try and place an order again, and hope and pray the two day shipping would happen this go around. This was the worst experience I have ever had with Amazon. I am a big spender on Amazon for work. I will not make this mistake twice. To top it off the unwillingness of their customer service to try and correct an error by them, no it is appalling.

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    Customer ServicePriceStaff

    Reviewed June 15, 2017

    I spoke to various Amazon customer service representatives due to my inability to log on and view the seasons of Game of Thrones. After one hang up from the first representative I called again. When I again asked for assistance, and reported my problem, I was offered the opportunity to purchase the seasons. I was not interested in that, as I had already purchased all of the seasons. I was then told that HBO had purchased the rights to the seasons and mine were no longer available from Amazon. I told the representative that I was looking at my screen and was being instructed to purchase them again. I was put on hold for the tenth time and the representative now told me she would reimburse me for my purchases. I informed her that I was not interested in a reimbursement. I wanted my episodes.

    I was put on hold again and this time she told me she would reimburse me and then I could buy the seasons again. I told her that the price was higher than my original purchase, she put me on hold again. When she came back she told me that if I repurchased the seasons she could get a discount for me so that the seasons would cost the same as the original price. I agreed, but told her that Amazon needed to inform all of the customers that had purchased these episodes of the issues. What else have purchased through Amazon and I lost the right to view. Customers do not come first for this organization! I have been a customer for many years and am very disappointed with the company. Others need to know!!

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    Verified purchase
    Price

    Reviewed June 13, 2017

    I joined the Subscribe & Save program. Everything was fine for the first few months. Then they charged me double for my order & refuse to provide a refund. Subscribe & Save is supposed to give you a discount on each order. This product is supposedly $9.99 regular price, after Subscribe & Save discount it's $5.98 each, yet I was charged $11.98. They claim that $11.98 is my discounted price. Discount means less, why am I paying more??? I was told by their customer service that I can refuse my order at time of delivery if I want. That's great, problem is the mail is delivered while I am not home.

    I am unable to refuse the package. I now have to take time off work to go to the post office to have this returned, refunded less shipping. Now not only am I out money, but also have to go out of my way & waste my time. Have tried to leave feedback however Amazon has replied that seller feedback should be left on the seller feedback page. Yet when I try to leave feedback regarding this purchase on that page, this purchase from Amazon (the seller) is not an option. Seems that Amazon is happy ripping off customers & does not want any negative feedback.

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    Verified purchase

    Reviewed June 11, 2017

    I had horrific experience shopping with Amazon as when I ordered a Intex PC speaker the box was already open. Thank God speaker was functional. Next time I ordered Intex keyboard mouse combo, the mouse was damaged and nonfunctional. I requested for replacement but they offered me refund with 10 percent tax deduction.

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    Customer ServiceStaff

    Reviewed June 11, 2017

    I use to enjoy Amazon until I realize that they edited my reviews. The reviews I submitted were nowhere near what I originally wrote. Now they won't let me post reviews at all! If one slips through it's not the original submission. It's as if my speech is not free speech. It's all Communism. I'm beginning to realize that 90% of Amazon reviews are bogus, edited lies for products they are trying to push or encourage.

    When Amazon Prime first came out I signed up for a trial. I clearly canceled it through the appropriate links in my account. A month later I was billed for a service I didn't particularly care for. Amazon told me "I had not canceled it and that it was still active." Even though my screenshot that told me it was canceled was all too clear. When I went to look for the cancellation link; it was nowhere to be found. I find their billing practices somewhat unethical. With working retail I have learned through assisting customers that Amazon customer service is beyond horrible. The individual is educated, smart and talented with a future ahead of them but when it comes to the job they act like robots. The blame is placed on you and if the gift card is damaged/stolen, the money ends up going to whomever ends up using it first. You're out of luck.

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    Customer Service

    Reviewed June 10, 2017

    Our $200 Alexa quit playing music and so I tried to reach customer support at Amazon. The experience was not customer enriching and was indicative of a monopoly. Foreign support and no resolution. If this was my, and most customers, first experience with Amazon support there is no way they would be the giant they are today. Be careful what companies we as a culture support. We need to hold mega companies accountable to a set of values that continues to enrich the lives of those they serve. If not, the big monopolies will have their way, make their $ and be on their way.

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    Reviewed June 9, 2017

    Amazon Prime is cool and the music is awesome. But it could be better if there was more new movies and not the same old movies all the time.

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    Price

    Reviewed June 9, 2017

    I have shopped Amazon after looking at other prices and found them to be less expensive than ANY OTHER STORE. Great company, extremely fast deliveries, reliable customer services.

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    Reviewed June 8, 2017

    After changing my seller alert setting I received this text message... Orders $0.44, Product charges $0.00, Promo rebates -$3.45, Amazon fees $3.99, Other (shipping & gift wrap credits) Subtotal $0.98. So all these years selling used books on Amazon I did not know they were RIPPING ME OFF! SELLERS BEWARE!!! Amazon should be ashamed! I shut my account down immediately!

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    Customer ServicePrice

    Reviewed June 8, 2017

    I love Amazon, I enjoy shopping and they have anything and everything that anyone would want and comparable prices. I have shopped a lot at them in the past few years and the selection of products I feel is amazing. The purchasing process was very easy and when I contacted customer service my issue was quickly resolved. Although there was a time I had ordered two shirts for my grand for his birthday, and they took the money out but I never received the shirt, so I contacted them and they immediately refunded my money then I also did receive the shirt as well... very satisfied...

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    Verified purchase
    Customer Service

    Reviewed June 8, 2017

    Be aware, Amazon locks your account and steal your money. There are no way to contact Amazon accounts except with fax and this they do not read as well. With every purchase, my account gets locked for some mysterious reason, and I have to deal with account "Specialist" submitting the same info over and over. They don't contact you even if customer service says they will. I am struggling for 3 weeks now, and find it hard to believe they exist as you only get robot responses. If you aren't purchasing from the US, think twice as they do not want to help you with this.

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    Customer ServiceOnline & App

    Reviewed June 8, 2017

    Amazon has a lot of things you can buy from, from shoes, electronics, home furniture etc. The specific things I like to buy in this website is their shoes, because I really like to buy shoes and they have a lot I can choose from and different brands as well. I always have good shopping experience at Amazon, because I can shop at the convenience of my home or anywhere I am as long as there is internet connection. Buying stuff from amazon is so easy and they have a great customer service that will help you in case you encounter problem with your products. Maybe one this I don't like about amazon.com is when I encounter seller that are not real, wherein they post products and put low prices on them but then I 'll find out there they are scammer, but the good thing though is amazon got you covered so I can always ask for a refund if I don't receive my order.

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    Reviewed June 8, 2017

    Amazon makes it almost too easy to select, process & checkout! Sometimes I find I've done it so fast that I didn't even have time to second guess my purchase! They also make it easy to send gifts, etc, to others across the country making Christmas & birthday shopping easy! I like that there are used as well as new products available to choose from and there are customer reviews on products so you are aware of what you are buying. But sometimes, it's hard to group together the items so that you don't have to pay separate shipping and handling charges. For example, when it comes to purchasing books, especially used ones, you may not find what you're looking for at one "store" so you have to pay several S&H charges.

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    Online & App

    Reviewed June 8, 2017

    I went and bought six plants. The first one was a butterfly bush. It's dormant at the moment. The second was a golden flame shrub. The third was lily shrubs. I will buy many more, but I dislike that I bought plants and they don't look like the picture. Plus, I bought a used Fitbit and it won't sync and stopped charging now also. I bought a dress which didn't look good as well. But overall, I love using the app. It's easy. I also bought things you can't find like JBCO. And things for ethnic hair and skin. Or things one games that are not at the store. I bought used things also saving money. I would definitely buy again.

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    Reviewed June 8, 2017

    I have had nothing but great experiences on Amazon. I like the free shipping, great assortment of products, ton of product reviews to help you narrow down your selection, easy to use toolbars, and online streaming. There were a few times I have needed to make a return to Amazon and it has been an easy and smooth process with my account being credited promptly. But at times, there can be too many options when looking for an item. Using the toolbar helps narrow down the options but there can still be a daunting amount depending on the item. Otherwise I am a very happy and committed customer.

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    Price

    Reviewed June 8, 2017

    Amazon.com has a variety of products and I can find them way cheaper. Their prime service is helpful as I keep buying what I need. Also, it had helped me a lot as I look for textbooks for school. But there are some insufficient information that providers add. Also, some providers change their products to cheaper ones and we can't get the same quality things as before. I sometimes wish adding to wish list system could get a little easier to handle, but overall, I am quite satisfied with the company. It is nice when Amazon clearly shows which products are from the company and which after from other providers.

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    Customer ServicePrice

    Reviewed June 8, 2017

    I like that you can find so many different categories and that there is a good variety. Most of the time my order processes and ships fast which is super convenient. They offer 2 day shipping so my order arrives quickly. I also like that they have competitive prices and if on the slight I have an issue with my order, customer service is really good and more than helpful. However, I sometimes dislike that they have multiple sellers besides Amazon Fulfillment and sometimes they don't have the brands I want and a lot of things that are cheaper are only add on items. Other than that, I usually always have a really good experience shopping at Amazon. It is my go to online store and one of my favorites.

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    Price

    Reviewed June 8, 2017

    The shopping at Amazon.com is always a good experience. It gives me a lot of choices and the ability to shop around for the best prices. I like the ease of shopping and the guarantees if you do not get the product or the product described. However, there have been times when I have had to wait for a certain period of time longer than desired to get a refund. The product was damaged in shipping.

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    Reviewed June 8, 2017

    Amazon.com has a wide variety of items. Anything you're looking for you can find and fairly good priced. Fast navigation and wait times are not lengthy. However, I'm still unaware of any return policies that they may or may not have for defective products or just overall any type of return. But other than that, really amazing place to shop and wonderful experience. I love Amazon and do not choose to do online shopping anywhere else.

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    Customer ServicePrice

    Reviewed June 8, 2017

    I love the free two-day shipping, the low prices, and the convenience of shopping at Amazon. I know I can always find whatever product or product type I'm looking for, and probably at a good price. The product selection at Amazon is enormous. I have only contacted customer service maybe one or two times before, and they were helpful and as pleasant as talking to customer service can be. Shopping at Amazon is incredibly fast and convenient. However, purchasing from Amazon feels like betraying small or local businesses. I like the prices of Amazon but will usually pay a little more to buy a product from a local store or smaller company.

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    Price

    Reviewed June 8, 2017

    Huge selection and really good deals, easy to sift through various new and used options including varieties of things that I cannot find at all in normal stores. Sometimes the search doesn't narrow down the way I would like and third party items are mislabeled, even when I use the search filter it does not quite filter things in the way I need which makes me worry I am missing out on things as well. But I've had very good experiences, everything generally arrives on time and I love that I can find selections that are discontinued elsewhere at a good (not a "rare item") price!

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    Sales & MarketingOnline & App

    Reviewed June 8, 2017

    I like that Prime members get two day free shipping and the fact they store my information so I don't have to enter it every time. I also can use the app on my phone and it saves thing I have bought in the past which makes it easier to find it again. I also like Daily deals. Sometimes it's hard to narrow a search for deals and Daily Deals will do that. Flash sales draw me in as well. However, there are a lot of new sellers on Amazon. There are bad sellers and don't usually send items. Usually stolen identity accounts. It is frustrating that these people can't be verified sellers. But I really like using Amazon to order things because it is fast and will be here in two days. Also they always have the items you are looking for, usually with great variety. Returning an item requires you to pay shipping which makes it advantageous to return items.

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    Price

    Reviewed June 7, 2017

    Service has gone to hell. Last 6 Amazon orders never arrived in the 2 days that prime is and the ones haven't either. Why offer the extra service if they can't uphold it. Canceled prime. They lowered the price. I will still never get it again. Amazon is officially a pos company now that sell crap that's fake and crap from China and if you do get it if you get it it's always late.

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    Customer ServiceStaff

    Reviewed June 7, 2017

    Amazon.com is fairly easy to navigate through and items are described fairly well. Experience was somewhat good, but there is not a whole lot I like about it. They don't have as many items in certain categories as I would like to see. Some items are as reasonable as other websites but some are actually higher when you consider their shipping rates. I don't like their shipping fees and it's dumb to have to pay the outrageous fees for the free shipping. Their return policies were not easy. Also hard to get through to customer service and have heard how bad they treat their employees. I don't use them anymore for all the reasons just mentioned.

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    Reviewed June 7, 2017

    I like the reputation of Amazon.com. I feel safe and secure shopping with them and by using my Amazon prime account I get my items very quick. I enjoy shopping with them and have purchased many things. As with any online shopping site, you risk not getting the right item. Whether it be size, color, etc. Returning items aren't as easy as driving to a store either. But I've had very few negative experiences and the good ones outweighs the bad ones by far.

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    Reviewed June 7, 2017

    Amazon is fast, efficient, and sometimes unbeatable. Amazon offers displays with different price options from different vendors. I once bought some white strips for $7 from somewhere in North Carolina, and they worked just as great as the $50 strips they also offer from a more reputable vendor. I liked having options. I also loved the Prime membership trial. Since my husband has a membership I can get all of his perks without paying for my own. Amazon is a real jewel around the holidays for last minute gifts that get delivered when promised. However, I have found similar products for better rates elsewhere. The only example I can think of off hand was for a pair of vintage sneakers that another less popular online vendor carried with the same shipping and lower price.

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    Customer Service

    Reviewed June 7, 2017

    I love using Amazon, especially Amazon Prime. I love that Amazon has everything I need. I can find easily by just typing it in. I love the way the website sets up the results. I usually end up picking the first item in my list. Amazon Prime is so dependable and really gets my stuff here on time. I do not pay shipping and handling and I receive my product in 2 days. Checkout process could not be any easier. They let you store as many cards as you need and customer service is always ready to help.

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    PriceStaff

    Reviewed June 7, 2017

    I liked that they have just about anything you can think of, tons of things to choose from, any kind of item you would want to purchase and everything was in stock. They had it appraised. It was reasonable and their service was excellent. Also, the prices were good and I had no issues with them. I had a great experience shopping at Amazon.

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    Customer Service

    Reviewed June 7, 2017

    The amounts of products they have I thought were very good, also with Amazon prime you get 2 day free service. Its lots of products. However, Amazon does not put customers first. Their 3rd party sellers they let them do as they want to. They send products that are not right, it might work for a few days but that's it. I ordered a Dell laptop, when it got here the screen was broken. I called, texted, filed a a to z guarantee on this but they wouldn't stand by the customer, they stood by the seller, and I didn't get a replacement or a refund.

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    Staff

    Reviewed June 7, 2017

    Amazon is easy to use and reliable. It's always open online so if you look for any product or service there is a very high likelihood you will find what you are seeking on Amazon at 2 am. Anyone can learn to navigate their system and they have a wide variety of products and good shipping options. My experience is very common with the Amazon experience. It's fast and efficient. However it only works if you truly know what you are purchasing. Granted the review system helps pinpoint your selections but if you are coming into a product blind many people often find themselves seeking an expert on such matters before making larger scale purchases. Amazon is truly a Mecca of retail and many businesses could learn a few lessons from such a model, streamlining their efficient use of resources into a better online and brick and mortar experience for the consumer.

    Also, all of my personal experiences with Amazon have been wonderful however I have heard many negative things about their treatment of their employees at lower ranks within their numbers. I often find myself at a quandary of doing business with organizations that treat its employees so poorly. Take for example Walmart. I attempt to avoid doing business with them and in like manner find myself in the same situation when I think about Amazon. My dislike is the culture I hear about in their warehouses and fulfillment centers. It's very cattle like.

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    Price

    Reviewed June 7, 2017

    Items arrive on time, wide variety of products, availability online that may not be sold in stores, prices are very good, free shipping if order target met. However, Amazon should change supplement shipping protocol - Sometimes order temperature-sensitive products that are not packaged/labeled/handled as needed to maintain integrity of product. But overall very good experiences, purchasing process is smooth.

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    Reviewed June 7, 2017

    I really like Amazon because it acts as a one stop site for an extremely wide variety of items. It is no longer about books, but also clothes and household items, although I mainly shop for books. I can compare prices and Prime gives me expedited shipping. Amazon is very convenient. They ship quickly and product descriptions are accurate. I have even sold books to Amazon, and the experience was so easy and intuitive. I appreciate the sheer variety of Amazon 's offerings and shop there regularly. But I dislike the interface of Amazon's online website, since it appears old fashioned and somewhat clunky. The page looks too busy with too many items and graphics, and the text is too small. It doesn't feel very modern or streamlined.

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    Reviewed June 7, 2017

    Amazon has a wide variety of products, quick delivery and packing has always been good. If you need an item they probably have it or can suggest a website that does. I have used Amazon’s subscription service. There is nothing that I have ever had a problem with while ordering or receiving anything from Amazon and they always ask for reviews of their products. I would not hesitate to order from them in the future and I hope they stay in business just as they are.

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    Reviewed June 7, 2017

    Amazon is a very secure site with easy access to shop. I love it because it has a lot of varieties of products to choose from, and also very convenient because it is basically one stop shopping. The first thing of using Amazon long ago was the easiness of using the website, starting from comparing products, choosing the best one that I want to buy to purchase of the product. Besides that with Amazon Prime, it comes with more benefit. And in case we need to return anything, their return policy is very easy and understandable. I have been a customer for years and never ever even once got disappointed by Amazon.

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    Customer Service

    Reviewed June 6, 2017

    I am a business owner and lost my job due to my package being delivered by Amazon Logistics. First, pkg showed delayed per clerk, then unable to located and then the sorry ** sent my package back to FC and didn't attempt to deliver. The ** didn't call as I was waiting for the pkg all day and received this horrible service. It was raining that day so he didn't want to get out of truck. Jeff, you are going down with your own delivery service. I have been ordering from Amazon 12 years and this is the first time I experienced such horrible service. Canceled Prime and rather deal with traffic and long lines before I ever deal with poor service.

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    Customer ServicePrice

    Reviewed June 6, 2017

    I have bought and sold on Amazon for several years now. Amazon is easy to use and sells almost everything so I can always find what I am looking for. Often amazon has the best price on items and I am a prime member so I get free shipping. I love the free 2 day shipping I get on everything I order but I would like for the prime membership to be less expensive. I would rather shop online than in a store. I have always had good experiences when I have had to contact customer service.

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    Customer ServicePrice

    Reviewed June 6, 2017

    Amazon has almost everything I've ever looked for. The shipping is usually fast and most items have free shipping and free returns. Their customer service is the best too. If something doesn't work out or there is a problem with the shipping, they always take care of the problem and make it right. Amazon Prime has gotten expensive though and I still subscribe to it. But I'm not sure if it's worth $100 a year for it. I would also like to try Amazon Prime Pantry.

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    PriceStaff

    Reviewed June 6, 2017

    I have used Amazon to buy books, rugs, household add on items, like wisps, **. I buy parrot toys, sheets, vacuums, I probably use Amazon twice per month. The stores in my area do not have specific items I want. I love Amazon. I like the ease of Website, can find specific items from everywhere, stores financial info, has a cart, wish list, can ship to others, prices are great, has feedback system, returns no problem, has PRIME membership. Breitbart, get rid of them, pay your employees a living wage. There is talk about employees treated poorly, eventually, it will bring your business down.

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    Price

    Reviewed June 6, 2017

    Amazon.com has a good product selection to choose from. You can find just about anything that you might want or need. A lot of different brands to choose from and I like that you can read reviews. Also, the prices are usually better than the prices in store. What I don't like about Amazon.com is that sometimes shipping costs more than the item itself. The minimum amount for free shipping is too high and some things that I need can only be added to an order instead of bought by itself. Fake reviews are frustrating as well.

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    Price

    Reviewed June 6, 2017

    I appreciate the wide variety of products, especially rare and out of print books. I collect rare books, and can always find what I am looking for - usually at a reasonable price, on Amazon.com. But I do find that some of the costs are a bit high, and the broad selection can make for a difficult search. I would like some more detailed product descriptions, and would appreciate product photos for all of the products, as opposed to some. On the other hand, I have had mostly good experiences when ordering from Amazon.com. The shipping is reasonable and the products usually get to me in great shape. I also appreciate the quick delivery. The returns process has also been consistently convenient.

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    Customer ServicePrice

    Reviewed June 6, 2017

    Amazon.com has great product you can’t find in stores and they have a very easy purchasing process. Amazon customer service is helpful and they have always had solutions for the very few issues I have had. They have very competitive prices and fast delivery. They have easy returns and I can always find trusted products at great prices. I feel Amazon has changed the we shop online and I can always find what I need for myself and my family.

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    Reviewed June 6, 2017

    Amazon.com has the fastest shipping of any online retailer I know thanks to prime. They have a great selection of all kinds of products. Furthermore, monthly subscription boxes make life much easier. Subscription option is a great way to stay stocked up on your favorite everyday products. However, at times the search function isn't very effective or easy to use. Additionally, sometimes the shipping parameters for how many days it will take to ship to a given area {inside or outside prime radius} is confusing. I wish there was a way for it not to show the option of prime shipping if the location of the shopper isn't in a prime zone.

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    Customer ServicePriceStaff

    Reviewed June 6, 2017

    Amazon offers so many products and all of them are at great prices. I never have to worry about breaking the bank with Amazon. So many products to choose from in hundreds of categories. The purchasing process is so easy and I do not have to enter in my info every time I make a purchase. That makes it fast and easy. I get Christmas, birthday and everyday items on Amazon. I love that Amazon has a clearance selection as well. I can also read books and watch movies or TV shows through them. I pay for Prime so I get free shipping all year and do not have to worry about that. The free 2-day shipping also makes it easy for busy people such as myself, who don't have time to go and grab some things we need. My overall experience with Amazon is always amazing. Customer service is friendly and always handles issues fast and in a professional manner.

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    Online & App

    Reviewed June 6, 2017

    The site is easy to use and is well organized. They have a vast array of products to choose and it is super easy to purchase these products. Also, the quality of products is high and the shipping rates and how long it takes to receive products is reasonable. The only thing I dislike about it is that when you search for a particular item i.e iPad replacement screens, the site not only brings up those results but also other products that have something vaguely to do with your search i.e chargers, stylus, they aren't what you really need and it is frustrating having to sift through products you don't need to find the one you do.

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    Customer ServiceStaff

    Reviewed June 6, 2017

    I go on Amazon at least three times in a week to browse or maybe buy something. What I like is that I can go on Amazon at anytime and order what I need and I know it will be there. I look to see if I can think something up just to see if its there and most of the time like 99% it is there... It is very easy using Amazon but Amazon needs to hire English people on customer service cause they don't seem to have any that speak clearly!! It's hard to understand the person on the other end... that happens every time I call for customer service and yes it is so annoying. It is so aggravating and also when you order a item and its wrong you got to pay to send it back. I think they should send it back free of charge from the house it came to. When you buy from a store you do not have to pay to send it back!! That's what I hate about Amazon!!

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    Customer ServicePrice

    Reviewed June 6, 2017

    We've been using Amazon for years. They offer a very wide selection of products to choose from and almost anything you can think of can be found on Amazon. Shopping and checkout is easy, customer service has always been extremely helpful and returns are typically painless. We also love the option of Prime Two day shipping. However, some prices have been higher than other stores lately. I also don't like that we have to pay yearly for a Prime membership but this doesn't include things like Prime music.

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    Verified purchase
    Customer Service

    Reviewed June 5, 2017

    I have been a Prime member with Amazon for more than 2 years now. With my Prime membership it allows me to purchase certain items and have them shipped to me in 2 days unless otherwise specified. I hadn't had any problems with Prime until about 6 months ago. In the past 6 months I have purchased numerous items that stated 2 day shipping. Then after placing my order the delivery date would change to a much later date.

    When I would call Amazon to find out why it was not going to be delivered on the initial promised date they would blame the seller or the postal service, basically anyone but themselves. They refused to do anything or compensate me anything. I have been dealing with this same issue for 6 months now. I have canceled my Prime membership and will not ever renew it. All they want is the money. They do not care about customer satisfaction. I do not recommend anyone paying $100 per year for a Prime membership because chances are they will not hold up their end of the Prime membership deal.

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    Price

    Reviewed June 5, 2017

    I love the large assortment of products in Amazon. Being able to read reviews from other customers makes choosing the right products very easy. But some items are only allowed as add ons, which can make it very hard to order what you want. Nevertheless,we have had great experience with them. Good product, great prices, free shipping and they back up what they sell by allowing you to return them for free and easily send you a return shipping label.

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    Price

    Reviewed June 5, 2017

    There isn't anything Amazon don't have and they literally have anything you want. I always try Amazon first to also check for the lowest prices. I also like that Amazon shows prices from several different sellers so you can comparison shop. I looked up the sweatshirt I wanted and I noticed there were several places to get it at cheaper prices. I went to those websites but did not order from them as their shipping fees were astronomical compared to Amazon. I ordered with Amazon and I had possession of my sweatshirt in 2 days! However, website can be confusing and a bit jumbled so you have to read carefully. I also wish shipping was free always. I should just quit being a cheapskate and order Amazon Prime, then shipping is always free and I wouldn't have to worry about it.

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    PriceOnline & App

    Reviewed June 5, 2017

    I like that they have such a large variety of items and that I can get almost anything imaginable there. It's easy to find on their website what you want and order it. I like the customer reviews too. I can see what other customers think about the product. Also, they ship it promptly and let you know exactly when it will arrive. If you belong to Amazon Prime, there are so many items that ship for free. Sometimes I find something I like and would like to see similar items but I don't know how to ask for that option or even if it is available. And sometimes Amazon's prices are a bit high for a particular item. But overall, they are quite reasonable.

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    Reviewed June 5, 2017

    I love how there are a lots of choices and shipping is very easy. Buying is one click away. I never have to leave your front door. Makes things very convenient for normal people. However, sometimes your packages get lost or don't come at all in a timely manner. Sometimes it's hard to ask where the packages. One time I had trouble tracking the package that didn't come for 2 months. But mostly things work out good.

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    PriceStaff

    Reviewed June 5, 2017

    I am always very satisfied with my purchases on Amazon.com. I can find anything I need, and usually for a lower price and faster shipping. It's easy to return most items with free shipping. They do a great job for their customers. The only thing that bothers me is there are so many Asian sellers and I can't track my packages. They can take so long I often forget I have already ordered something and buy it elsewhere. But I will continue to use their services in the future.

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    Price

    Reviewed June 5, 2017

    You can purchase ANYTHING on Amazon for reasonable price points, and they're legit place of purchase/vendors, gives you the same product at different price points based on condition/where it's shipped from. Shipping/Tracking information easy to access, fast and speedy delivery, gives you options on what else to buy based on your cart inventory. The vendors outside of amazon are very helpful and will do their jobs of updating you on the products they're shipping to you. No complaints when it comes to Amazon. I would say their company is thriving effortlessly, I wish them all the success because I think it would be hard to create and maintain a business that has literally EVERYTHING available.

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    Price

    Reviewed June 5, 2017

    I like how there is a wide variety of items at decent prices at Amazon.com. I love how you can both buy and sell text books. When I was in college it was a life saver since textbooks are always outrageously priced. I have bought text books and music CDs. I also use Amazon to research items of interest. Purchases are quick and easy and the sellers I bought from were honest.

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    Price

    Reviewed June 5, 2017

    Amazon has A1 service and are fast at delivering the required goods. I like them because their prices are cheap and there is everything I need on that website. Every time I order something it takes me like 20 minutes to put together the payment. Delivery was super fast too. When I bought a TV, they came to my house in the middle of the night. I can't believe how fast my package came. I was up all night watching it because I was so pumped it came so quickly.

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    Price

    Reviewed June 5, 2017

    They have a wide variety of items. I always check Amazon before other stores because I always find what I am looking for and they always beat pricing at other stores. My items were delivered in a timely manner for a reasonable price, but shipping should cost less. I would always suggest they lower the price you have to pay to get free shipping or eradicate that whole rule and completely make free shipping all across the board.

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    Reviewed June 5, 2017

    I like that there are different retailers/people selling the same items at different prices, you can pay a flat rate to always have free two day shipping, and there is a large variety of different items you may be looking to buy. But one time my husband tried to use free two day shipping, not knowing we did not subscribe to it and it actually charged him for the main two day shipping rate and we did not receive for one week. We were not happy about that at all. Also, depending on what you are buying, you may have to wait at least a month minimum to receive it or for it to even be shipped out to your residence. But my overall experience using Amazon was pretty good.

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    Reviewed June 5, 2017

    Amazon has a vast assortment of anything you are looking for. You can find great deals. Amazon makes it easy to do all your shopping in one place and have it all delivered right to your door. However, the layout of the site can be quite confusing. Also it has a somewhat outdated look to it. But besides that Amazon is great and I love shopping on Amazon. The purchasing process is simple and fast, Amazon prime makes it especially great.

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    Customer Service

    Reviewed June 4, 2017

    I love Amazon's customer service and the diversity of the products. There seems to be an endless supply of items available to the shoppers from all over the world. I find that so cool. Check out is so simple with our stored payment info. I like the idea where you can find your friends and families wish list. It makes gift shopping easy. But I don't like their third party sellers and their shipping takes so long. Recently we ordered something delivery date was promised on March 8 and we still have not received the item!!! All in all will keep buying from them.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Easy to use and find the items I am looking for. All the items I have searched for have been in stock and the price is comparable to other retailers. Very fast delivery response and very convenient. Don't have to leave the house to shop and the items arrive in good shape and on time. Hope I do not have to deal with customer service.

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    Customer ServicePrice

    Reviewed June 4, 2017

    The Amazon.com website usually has a Huge selection of items and usually great prices and easy searching. I usually have wonderful service every time I use Amazon. The overall purchasing process and customer service is usually top notch. The only thing I can think of Sometimes the outside sellers list items and ridiculously high prices.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Amazon.com has a vast product selection including just about everything I need, quick free shipping and amazing customer service. They are extremely convenient and I shop with them constantly! I like that with an Amazon Prime subscription I can receive my orders within 2 days. I also like the vast amount of consumer reviews that make purchasing decisions much easier. However, there have been numerous times where they were extremely overpriced compared to what I can buy in stores. Many of their items are a good value but many I would rather check in store prices first. The add on items get a little frustrating too when I have to find more expensive items I might not necessarily need.

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    Customer ServicePrice

    Reviewed June 4, 2017

    Variety is there and comparison is good to have a choice of products needs and use - auto parts and cosmetics sometimes clothing or personal use items. However, shipping costs that come from China and elsewhere are too much sometimes not justified by the product and prices vary and selections according to sellers store. It's also very hard to return product that are faulty in China and not always get a response from sellers. Irresponsible answers not enough to be satisfied and use it accordingly the needs that the product was purchased for.

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    Price

    Reviewed June 4, 2017

    Amazon.com is an awesome website. I can find many things that I can't find anywhere else. Lets me buy things I really need and it's easy to browse. I love the book selection and always buy books there. Fast and cheap. Most of the time everything is great but sometimes it takes too long for books to arrive from sellers. Also sometimes I find items cheaper somewhere else. So I end up buying somewhere else. Also I wish you brought back free shipping when you buy for $25 rather than $50. There's shipping cost if you don't buy enough to get free shipping. Other websites offer it free for some of the things. I just hate paying for shipping and the shipping time for some books from sellers. I think two weeks is too long to wait for a book.

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    PriceOnline & App

    Reviewed June 4, 2017

    I like how there is so many different options on the Amazon.com site to buy various products. I also like the ability to compare prices easily because I feel more confident that I am getting the best ones. Sometimes if you buy from outside sources, it tends to be slow service. Because of this I buy directly from Amazon. I have always enjoyed using Amazon and have gotten what I need quickly. I use it for college textbooks most frequently and I always get the best prices on the website.

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    Price

    Reviewed June 4, 2017

    I mostly like everything about Amazon. It is a very user-friendly website and also, they have a huge variety of items and styles at low. But I don't like that a few items are more expensive than regular stores, also that they have different vendors and shipping prices are different. But it is really easy to shop at Amazon, prices and selection are great and shipping time is pretty quick. I love it!

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    Price

    Reviewed June 4, 2017

    There are several things I like about Amazon, beginning with the wide and broad selection of items they have access to and can ship to your location. Now I have a Amazon Fulfillment Center nearby. But sometimes the shipping charges can be a little excessive when it comes to certain items. Also, when similar items or add-ons, one of the items may be nearby while the other comes from across the country and takes a while to arrive. But my overall experience was satisfying in that I was able to buy an item that I cannot find in any bookstore in my area at a very reasonable price.

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    Reviewed June 4, 2017

    When living on Big Island, I used AMAZON.COM a lot! It was so convenient! You can even order groceries through them. I ordered Christmas through Amazon.com and had all my needs met for FIVE children, family and friends. The order process is easy, and my orders always arrived on schedule. I love AMAZON.COM! They have an HUGE variety of products AND they ship right to your door! Tracking is available for every piece in my order. No missed packages! Amazon has been very good to me.

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    Reviewed June 3, 2017

    I like the wide variety and free shipping over 50$ policy. The fact that you can go on and order something 24/7, also pretty easy to do. You can also normally find large amount of whatever you may be looking for for discount through this website. They don't accept PayPal in any form and was pretty let down that I could not use my paypal seeing as it's not only an online vendor but one of the largest. They also need to get a category or larger category in the Medicinal ** area personally for me. As well as blown glass products to use for tobacco & others. But all around because of convenience & decent prices will most likely shop there again.

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    Customer Service

    Reviewed June 3, 2017

    The selection of products is enormous. Anything you could ever want for any activity or thing for your home or car or baby or business. That's what makes things appealing until you scratch the surface. Customer service is a joke. I was charged a ridiculous shipping fee for a very small item but due to the way I was charged, that fee wasn't clear. The whole thing is a ripoff, I'm disgusted with and I hate Amazon. I will never ever shop from there again, I'd rather be hit by a semi and die. I'd rather you gouge my eyeballs with a fork or set my hair on fire. Someday if Amazon is the last business on Earth I suppose I'll be homeless scrounging for goods.

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    Reviewed June 3, 2017

    They have such a wide variety of items that you can find just about anything you want. The checkout process is quick and simple. To make it even better, you can get 2-day free shipping if you are an Amazon Prime member. That is an amazing deal. But sometimes when I try to refine my search, I end up getting items I didn't search for. I usually have to remove one classification, but then I have to look through so many more that it makes the search last forever.

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    Customer Service

    Reviewed June 3, 2017

    I like that they have a variety of items and have free shipping for Prime members and I can find most of anything that I am looking to buy. If there is an issue, their customer service is amazing. Free shipping is always a plus. However, sometimes it can take longer to receive items and they let anyone sell so there could be fraud possible. It makes you unsure of who you are buying from if an item is not directly from Amazon. I have used Amazon for years and usually always a great experience and will always buy from them.

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    Staff

    Reviewed June 3, 2017

    Amazon is the perfect online store for me. I really appreciate the attention to the even minimum detail. They are precise and of course the catalog of products is awesomely giant. They have improve the interaction with the clients and the sellers and the useful feedback that is so important for every business. I think it's one of the best companies of all the times. Amazon has been my retail store for excellence since the very beginning of my online purchases and always amazes me with the quality of the services they provide.

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    Customer ServicePrice

    Reviewed June 3, 2017

    I like the prices on Amazon and they have what seems to be a never ending list of products online. They also have great descriptions of their products available. While the checkout is very simple, I have had some confusion with the checkout receipts on more than one occasion. Sometimes, they are hard to understand and I get a little confused with the pricing of things. Nevertheless, they have answered a lot of my questions in a speedy manner so I'm overall very happy with the customer service on Amazon. I would rate them very highly.

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    Reviewed June 3, 2017

    Shopping at Amazon is easy with easy payment methods and free shipping. I do not like though that they keep promoting products I already purchased. Many items are one time purchases so I do not want to see things that may be better than something I already own. The product selection can be overwhelming too, but it helps to read reviews so I pick the best product option. It can take hours and sometimes days to decide on the perfect product option. But I like that I can read reviews on products to know I am buying quality which saves on having to send it back.

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    Customer ServicePriceStaff

    Reviewed June 3, 2017

    My experience on Amazon was wonderful and seamless. There were plenty of products to choose from and checkout was a breeze. I got my order quickly as promised and everything was perfect. No need to contact customer service. I like the amount of items available and also the search feature. Amazon Prime is wonderful as well and I love the Save For Later and Prime Pantry feature. However, I dislike that they allow bootleg items to be sold on their site and the price of shipping without Prime. I don’t care for the customer service layout, as it’s a hassle to connect to an agent.

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    Customer ServicePrice

    Reviewed June 3, 2017

    Amazon is well maintained and easy to use and they have the best products for very great prices. I would recommend Amazon to my friends. However, some prices at Amazon are a little higher than Walmart. I think some prices could be reduced cause of the cost of shipping and handling. The browser searching is a little difficult to handle. Nevertheless, the product selection was easy. Just type in what you're looking for and it pops up. Purchasing process was quick and easy and customer service was top of the line.

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    Price

    Reviewed June 3, 2017

    I love Amazon.com and I love shopping there at least 3 times a week. You can buy anything you want and you don't really have to be a Prime member to join. It's $45. You can get a 2 Day free shipping on whatever you want which is really nice and some items are free shipping depending on the brand and what you're looking for. And then most things are priced reasonably. I buy everything from clothes, to makeup, the food, baby toys, hair care products. You also get books, videos and movies and they offer a discount price when you join Prime. They also have a wide selection of shoes and I always buy mine at Amazon.

    However, they need to make the description on the items a little bit more clear so you could actually understand it and maybe this shipping should be a little bit cheaper. Instead of $89 or hundred for free shipping, they should drop it down to where it used to be a long time ago when it was only $90 for Prime for a whole year. That wasn't too bad. You can get a lot of stuff for that price.

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    Price

    Reviewed June 3, 2017

    Amazon has a good variety of things to choose from, as well as the fact that you can get free shipping if you spend over thirty five dollars, so that's good. A few things that I dislike about Amazon is that fact that certain items are not apart of the thirty five and over shipping. Another things is that certain items are cheaper at the store. But my overall experience using amazon.com was good, I really didn't have any problems when it came to ordering and getting my shipment.

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    Verified purchase
    Sales & MarketingPrice

    Reviewed June 2, 2017

    I was looking for new running shoes and it so happened that my reliable shoe was offered by a "new seller" on Amazon for a super cheap price. Jody ** was the seller. They had other items at supremely cheap prices as well. I figured it was promotional as they were new. They were prices listed on Amazon - I never dreamt it could be a scam (it was). The products were shipped by a carrier CNUSKDS that does not exist.

    The frightening thing is that the green bar showing the packages movement kept lengthening - I believe Amazon is in on it! No product arrived. I can apply for a refund, but I think Amazon ought to supply the products (many sources exist on Amazon) at the agreed to price. They accepted the seller onto their site, use false tracking info, and lie you into buying from them. There is no way to know they are a fraud beforehand. Does Amazon not vet their sellers?! The Jody ** storefront on Amazon is gone which tells me that Amazon had identified them and shut it down, yet the green marker kept progressing. Shame on you Amazon! You owe me three products I ordered on your platform! ** and ** neither arrived! Fraud Amazon! You know and do not care!

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    Verified purchase
    Customer ServiceStaff

    Reviewed June 2, 2017

    I really wish Amazon's Customer service wasn't going downhill. It's really making me contemplate closing down my Prime membership I have had for so many years. I was suppose to receive a refund on an item that was suppose to be delivered on a certain day but was late. Instead, they refunded me another item I did receive that was cheaper.

    When I called I spent a long time on hold and was told they would just refund me the remaining amount but my account is still not correct, as it states the wrong item was returned. I told them I wanted the correct information on my account, not a fly by night solution to an issue. Not only did the remaining credit not show up on the account but it's still showing the wrong item. I'm told I need to call back to speak to someone else. Every agent I speak to is rude and sounds like they could really care less about being at work. What a headache over a 23 dollar credit. I've lost more working hours on this issue than what the credit is worth.

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    Price

    Reviewed June 2, 2017

    I've been purchasing a few items on Amazon consistently, and the main reason is because initially their prices were unbeatable and of course reasonable! Well, now I notice some of the same items that I purchased have went up, I'm seeing a lot of single items marked up. This is not what made Amazon popular. The idea that they would sucker you into business with appealing prices, thinking they've got you hooked and before it's all said and done you'll be paying just as much as if you walked in a store front, if not more considering there's tax on each item... Not happy about the inflation on prices.

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    Customer ServiceStaff

    Reviewed June 2, 2017

    I found out from a not-for-profit entity that had recently sent me a solicitation that they had acquired my name and address from Amazon.com. I called Amazon to ask them to stop selling my contact information. The customer service representative said she could only forward my "Inquiry" to another department. She would not give me a phone number for the other department. When I asked to speak to her supervisor she hung up on me. Beware, Amazon customers!

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    Verified purchase
    Customer Service

    Reviewed June 2, 2017

    Disappointing experience with Amazon Prime! I ordered a product today overnight for an important reason and its coming a day late after they shipped the item out late. Customer service had no solution fix their error and put very little effort in to it.

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    Reviewed June 2, 2017

    I like the quick and concise list of products and vendors at Amazon. When I find the product I am looking for all vendors selling this product are listed as well as the best quality products and vendors. Sometimes I get a list of things I am not searching for though and it usually takes a while to find the item I am looking for as products shown can be near random, and when I do find the product it can be a chore to navigate the product page. Finding my desired purchase can be a bit of a long process but once I have it is just a matter of finding a vendor with a decent quality rating, but all things considered it is a very enjoyable process.

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    Price

    Reviewed June 2, 2017

    Amazon has a fair amount of offers, however they offer a lot of international which I am not interested. I do enjoy buying what I want to watch. There are plenty of apps you can get free. I watch mostly everything I want on YouTube and I still have my local stations as well. The price is well worth it, way, way, way better than cable or dish! You buy what you want to watch is the best way to go!!!

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    Customer ServiceSales & Marketing

    Reviewed June 2, 2017

    I like the convenience of Amazon and the variety they carry. It changes daily. I like the good customer service, too. It is a good place to find a good bargain, but sometimes it seems like the products are not the same as advertised like dog food for example. I read that their dog food was making dogs sick so I refuse to buy dog food on Amazon. Why are dogs getting sick of brands I use ordered off Amazon? It doesn't make sense at all.

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    PriceOnline & App

    Reviewed June 2, 2017

    I search for what I am looking for, then the results come up with a differentiation between new and used, and how many they have left of each one. I then choose and proceed to check out. AND THEY HAVE ME PICK THE SHIPPING I WANT AND THAT IS IT. I love how extremely quickly I can get my shopping done. I can always what I am looking for at the best prices. I also like the one click checkout service when I am buying my ebooks on my tablet. I have honestly never had a negative experience with purchasing from Amazon.

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    Sales & Marketing

    Reviewed June 2, 2017

    I like how easy it is to use Amazon.com. It's a very efficient website. But it is almost a little overwhelming with the amount of products that they have. I would also like to see a little more used items for sale or one day only promotions. But Amazon is by far the best online shopping site. They always have great personalized recommendations for you to choose from. And the overall one stop shopping experience that it provides often has very good deals as well.

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    Online & App

    Reviewed June 2, 2017

    I love the website Amazon. You can always find great and awesome deals for anything and everything you're looking for and even stuff you're not looking for is on the website. The only thing I dislike about the site is sometimes there is scammers so you have to beware and not run into the scammers otherwise that is one awesome site and I love it. My overall experience has been the best so far but I know other people have been scammed out of money but Amazon is gonna fix the issues and get them resolved asap.

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    Price

    Reviewed June 2, 2017

    I like Amazon.com's large variety of almost anything you can think of and being able to get free 2 day shipping with prime. The prices are very competitive but the website navigation leaves much to be desired. It can take a long time to find the best deal on certain items a lot of the time. It's very annoying when for example a clothing item says a range of prices but you can't instantly see the cheapest option. The prime video is not very intuitive either. Also, several times items have taken longer than two days with prime. Sometimes a lot longer with no apologies or anything. I also had problems with gift cards. One was ordered but when I went to the store the gift card was empty! It was embarrassing and a waste of time. But overall it's great. It's mostly a very good website to use with few problems.

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    Reviewed June 2, 2017

    I like buying all my DVDs, CDs and books that I want through Amazon. I can find all the older titles that I could never find in a regular brick and mortar store and can always find the titles that I want to buy in all the categories that I always buy through Amazon and can get free shipping as long as I spend the minimum amount. I don't like purchasing through third party sellers as I don't trust the quality of what I would be getting from these third party sellers and I would have to pay shipping.

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    Price

    Reviewed June 2, 2017

    Amazon is really cool and my experience with them has been very pleasant. I really enjoy the site and have purchased a lot from Amazon.com over the years. I like that it caters towards everyone with an extensive amount of products and services. It has been really aggressive with their products in offering a lot and I really like that. I also like the shipping aspect of their site. It's really nice to be able to rely on expedited and exclusive shipping to Prime Members and items arrive in a timely manner. However, it takes a while for Amazon to price match other competitors. But overall, Amazon is a very good service. I would definitely recommend using Amazon.com. I look forward to more business with them in the future.

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    Customer Service

    Reviewed June 2, 2017

    Shopping at Amazon is a love-hate relationship. I love it because the product selection is absolutely great (if it exists, it's most likely on Amazon.com). I love the purchasing process -- it is very easy to find, and select the item(s) I am looking for. However, the customer service is absolutely the worst I have ever witnessed. Finally, their feedback system has no rhyme or reason to it.

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    Customer ServicePrice

    Reviewed June 2, 2017

    Excellent customer service and products and great incentives. I like the large selection available in the different departments and that things can be returned fairly easy. I can pretty much find anything I want and the prices are usually good. I also like the incentives offered, such as Amazon Prime.

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    Customer ServicePrice

    Reviewed June 2, 2017

    Amazon is the most reliable when it comes to online shopping. I know my personal information is safe and that anything I order is safely delivered to me very quickly. Items I purchase usually arrive earlier than expected delivery date! However, Amazon should have a better selection of certain things, like women's clothes. I've never been able to buy clothes on Amazon.com and I totally would if I had a good enough selection. I also think they should offer a clearance section in the website. Cheaper options if available. Overall, Amazon is definitely one of my favorite online shopping websites. Customer care over the phone has never given me one problem and they were really nice.

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    Customer ServicePrice

    Reviewed June 1, 2017

    I like the great products at low prices and friendly customer service. They have a very large selection of products. They also have great customer service with free shipping at low prices and always correct any problems. They ship immediately and they go out of their way to satisfy all customers. We buy sports cards for our business here in Montoursville, PA. We have found a large selection of sports cards at Amazon.com. We have also told our friends and family about the site and they agree it is AMAZING!

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    Price

    Reviewed June 1, 2017

    My overall shopping experience using Amazon has been excellent. I really like the way product are presented. There are a great number of manufacturers and providers listed on the Amazon.com website, and they have a very large and comprehensive amazing selection of items in just about every category. There is also a very wide range of prices to accommodate almost every budget. Shipping in my experience has been accurate and timely and so far I have never had a purchase damaged so that I had to return it. I am very happy with my shopping experience on Amazon.com.

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    Customer ServicePriceOnline & App

    Reviewed June 1, 2017

    They have an amazing selection of products and their prices are fair. I can always find what I'm looking for and it easy. Their website is very user friendly. I have been very pleased every time I have bought anything from Amazon. They have very good customer service. I like that they stand behind every product you buy. I dislike paying for shipping though. I don't buy enough to make it worthwhile to join Amazon prime. If I wanted to stream TV shows then maybe it would be worth it.

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    Customer Service

    Reviewed June 1, 2017

    I specifically like the options for members that have Prime membership, discounts, offers, payment and shipping options, customer service, range of products. I have issues with Third party sellers and their pricing and shipping and return and refund policies; out of stock products, pricing, package packing and delivery. Also, my last purchase never arrived. I had called customer service three times to resolve the issue and it never got resolved until I just canceled it and got a refund. But my experience usually is exceptional.

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    Reviewed June 1, 2017

    Amazon is just easier to get to online than most of the websites that I come across and also much easier to pay for things on, I definitely like that in a website that I use but I do not like that some of the things that I have bought from them have not actually been from Amazon at all but from a third party which did not turn out all that great since I tried to cancel one item but it did not cancel after all. The first experience I had was fairly good but the next time I bought something from them that I did not like so much I was not able to return because it had been over 30 days.

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    Customer ServicePrice

    Reviewed June 1, 2017

    Amazon gets me fast and cheap shipping and the purchasing process is great. You can easily find products that you want to buy and it's reliable and quality stuff from other shippers. Also, makes sure stuff is not late. I would like to be able to talk to the shipper through chat. I don't like that you can't see more of the product before you buy it, the shipping cost and the site doesn't always correctly tell me where my order is. But the customer service members always help you with missing purchases. I love everything about Amazon.

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    Customer ServicePrice

    Reviewed June 1, 2017

    I like Amazon's amazing customer service and incredibly fast shipping. It's convenient. It could literally be the only place I go to for all of my shopping needs. I can find anything on Amazon and I can have it delivered by the end of the day (for some, not all products of course). With product selection, purchasing products, and customer service, Amazon leaves nothing to be desired. Their customer support is the best I have ever experienced. I can buy confidently on Amazon knowing that I will get the item I paid for and nothing less, otherwise Amazon will make it all right. There is no risk.

    However, I don't like having to sort through reviews to look for genuine ones. There are times where the prices are way too high in comparison to how much the items would cost in a store like Target or Walmart. I also don't like buying from third party sellers because I've had one too many unfavorable experiences with buying from them to want to purchase anything that is not "ships from and sold by amazon".

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    Reviewed June 1, 2017

    I like Amazon prime where I get my order in 2 days with free shipping. They are reliable and have great service and they helped me when I needed assistance. It was quick and fast. I also like that I can find anything I need. My overall experience with amazon is awesome, I like them a lot.

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    Price

    Reviewed June 1, 2017

    Amazon.com has a wide selection of items from everywhere. So many items that I can't find anywhere else and it's nice to find them. A lot of people use it every day. Pages load very fast. Prices can't be beat on certain items and are so reasonable. They also have fast delivery and I enjoy some of the suggestions of what others looked at. However, the site can be confusing. I click on an item and see 7. I don't know which to look at. Searches could work better and stay only on the item I'm looking for. Suggestions are nice but I know what I'm looking for but have trouble finding it.

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    Customer Service

    Reviewed June 1, 2017

    Amazon’s site is user friendly. It's really my go-to online shopping source. Product selection is not much of a headache with their review system, the purchasing process is quick and reliable, and the customer service is great. Shipment is always on time or even early! The reviews others give are helpful in deciding the quality of the product in question. Sometimes I'll be looking for an item but I can't find it on Amazon or options are limited, but that's not exactly something worth putting the blame on Amazon though.

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    Reviewed June 1, 2017

    We have always had wonderful service with Amazon and haven't had any problems at all with any of our monthly purchases. Our family purchases from Amazon.com regularly with no issues and we always have expedient service. We are able to purchase our groceries, home good, as well as homeschooling supplies. I love that they have been around for a long time and are so reliable and offer such a wide variety of products. I also love using Amazon Prime and look forward to placing our orders each month with Amazon.

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    Customer ServiceStaff

    Reviewed June 1, 2017

    It's a beautiful online retailer that has all the items you could ever want at the prices that you need that's why I shop there because they have things that nobody else has and that makes shopping at Amazon so much better. Also, they handle all your shopping experiences as if it were theirs. They are very professional in their call center and make sure your transaction is very smooth. When you do purchase something even though you know you have money on the payment that you paid with they give you a confirmation email and it doesn't state that your payment is being processed. It just states. "We'll give you a confirmation email once the ship ships." But it's a great experience shopping at Amazon and it's very unique.

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    Customer Service

    Reviewed June 1, 2017

    You can find just about anything on Amazon! You can see others' reviews and compare prices. The customer service and return policies are awesome. Add Prime Membership to the experience (FREE two-day shipping!) if you are a frequent buyer... it pays for itself... AND you get other "perks" with Prime Membership as well!

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    Customer ServiceOnline & App

    Reviewed June 1, 2017

    The website is easy to use and there are more than enough products to choose from. On Amazon, it is easy to compare similar items and from various sellers. You can sort by relevance, popularity, or price. You can also view items from the same seller so that you can possible shorten the number of orders you place if they cater to multiple items you want. Purchasing is easy and shipping is fast. Customer service always responds quickly as well in my experience. I really love Amazon. The only thing I would change is to bring back the Amazon Prime that you can share with friends and family. Also it would be wonderful if all items were eligible for Prime. If you pay for that privilege, you should have it on all purchases!

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    Price

    Reviewed June 1, 2017

    Some of the products on Amazon take a lot longer to ship and some don't offer tracking options. Nevertheless, Amazon is a respectable business and they come through on all of their products. They have an amazing selection and both prices and shipping are usually reasonable. They make shopping easy and fun and offer free shipping on a lot of stuff. Overall, very good experience. I'm happy with everything.

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    Customer Service

    Reviewed June 1, 2017

    I use Amazon.com for 99% of all online purchases and always check Amazon.com for a certain product before going elsewhere. They have great availability of products and I use the prime option to listen to most of my music! I love that Amazon Prime has free 2-day shipping. The only thing I don't like about Amazon.com is not all music is available on Prime Music option, but even that is a minor inconvenience. My overall experience using Amazon.com was very satisfying. If I've ever had a problem with a product I've always had great customer service and given the appropriate feedback for those purchases because I for one look at their rating from other people buying that same product, so I know how important it is to leave a good rating when it is due.

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    Reviewed June 1, 2017

    For the most part, there is usually a very wide selection of products available in nearly all of the categories in which I am shopping at any given time. However, it's frustrating sometimes if I do not meet the free shipping threshold. Other than that, the overall experience usually goes very well. Customer support is typically very responsive to my concerns and issues are resolved quickly when they arise.

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    Customer ServicePrice

    Reviewed June 1, 2017

    Amazon is easy to use. It is easy to find items that I want and easy to get it shipped directly to my door. In addition, Amazon offers good choices of so many different items. It is a surprise when I can't find what I want. One thing I dislike about them is that the price is not always competitive. It seems like the prices don't always reflect what the real world is selling the item at. Overall, my experience with Amazon has been good. The selection and price for the most part is very good. Being able to return items is very easy and simple. Also customer service is great. Any issues that I have had have been resolved fast.

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    Price

    Reviewed June 1, 2017

    I like the colors, the legitimate looking website of Amazon and that there are recommendations based on my purchases and they aren't shoved in my face. Plus, there are various sellers who sell things at a cheaper price. I also like that there is a step by step purchasing process so I don't misclick something and accidentally order the item, a confirmation on what items I would be buying, a receipt for my purchases and I can change my order within a given amount of time.

    The cart is accessible at any point when I'm done with shopping and there are categories and a search bar to search for anything I need. But sometimes deliveries are later than expected. I don't like that I can't see the taxes I would be paying and some of the prices don't show up for the specific items but it's really the seller’s and not Amazon's fault. The free shipping is a bit confusing, it doesn't show on one page and I don't know if the purchase for a different address is counted toward the free shipping requirements.

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    Customer Service

    Reviewed June 1, 2017

    Amazon Prime, I love the personal side of being able to read reviews before buying and selecting the seller I buy from. Amazon has done some amazing things for our pockets. From start to finish, buying a product and selecting the product are fun. I love seeing all the different items I can buy from different people. I like everything about Amazon, they haven't ever let me down. Their customer service is great.

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    Amazon.com Company Information

    Company Name:
    Amazon.com
    Website:
    www.amazon.com