
1Sale Reviews
formerly 1SaleADay
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About 1Sale
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1Sale is formerly known as 1SaleAday
Visit www.1sale.com1Sale Reviews
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Reviewed Dec. 12, 2012
I paid for a Logitech Gaming G105+G9X combo on Nov. 27, 2012. Today is Dec. 12, and I haven't got a single email. The order status on my account is still "processing" - the same from day 1. What kind of company is this? How could an online retail shop do this and still survive? I am outraged and reported to PayPal and want my money back.
Reviewed Dec. 12, 2012
I ordered an HP Slate tablet and Paypal paid 1SaleADay on 11/28/12. My confirmation email changed the “within 5 days delivery” to “7 to 10 business days”. A follow-up email on the 8th business day received a curt canned reply that the confirmation email said 7 to 10 business days. Today makes 11 business days since they were paid and no email notifications. I filed a complaint with Paypal for non-receipt of the computer.
If there are delivery problems, I am a reasonable person. Send me an email informing me of the delay and anticipated shipment and I'd understand. I have been a customer of 1SaleADay for over 2 years and have only had similar problems one other time on another expensive item. I believe that when they have sales on expensive items, they wait until the sale is over and then place the order with another distributor or manufacturer. That is the only logical reason for such a delay in shipping a sale item!
Amazon sends their purchases out the next day after you order and emails too. Maybe they could give 1SaleADay business advice.
Reviewed Dec. 12, 2012
I give up. I will not order again. It has been over 2 weeks since I purchased the keyboard and mouse, and it still has not shipped. It is not worth the stress to order from a company with this bad customer service. If you are not going to ship today, refund my money or I will have my credit card stop the purchase and delete out my account because I will not order from 1SaleADay again. Also, I notice on the bottom of the web page all the different organizations that have helped promote this business. So I am sending them an email on how poor customer service has gotten.
Reviewed Dec. 9, 2012
I ordered a refurbished Roku box from them on November 29th for $54.99. They immediately processed it with UPS on the 29th but they did not ship it until December 5th. On December 4th, they ran the same Roku box for $49.99 before they even sent mine out! I contacted them about the issue and asked if I could have a refund or if they would at least price match their own price! They said no and that it was against their policy. It is now December 8th and I'm scheduled to receive the unit on the 12th. I'm praying that when I receive the product that it works, so I don't have to have any more interaction with this company. I will never order from them again!
Reviewed Dec. 7, 2012
I purchased a Hammerhead RC helicopter. The product arrived damaged. On the remote control, there's supposed to be a plastic piece that sticks out. The shipping container didn't appear to be damaged. I tried to call 1SaleADay several times for a replacement. After waiting on hold for 30 minutes, I get a click, and the system hangs up. Then, I tried emailing their support. No response after a week.
Reviewed Dec. 5, 2012
1saleaday.com sent me bathroom tissues instead of my cast iron griddle. Since July 2012, I have been disputing this and still haven't gotten a refund yet - it's not December 2012. I have spent thousands of dollars on 1SaleADay, so I am not trying to con them out of $35. I just wanted to make this a public record at how terrible their customer service is. There is no phone number, and it takes weeks before they respond to my inquiry. If you want proof, I will gladly send you the email chain. Maybe now they will refund me my money.
Reviewed Dec. 3, 2012
I ordered an Invicta Angel watch from 1SaleADay.com. It was advertised as $30 for a $495 watch. I thought, “What a great deal!” I ordered the watch and it was delivered this week. It was plastic! Nowhere on the site did it mention it was a plastic watch. I could have gotten a cheaper one at the local store in my area. It looks cheap but was bought as a work watch so it will make do. I looked at their website only to be disappointed that they do not allow returns. I ordered a camera from them too (before I knew about this problem or saw this website of poor reviews), and if it doesn't work as a decent camera, I'm going to contact the BBB to file a complaint.
Reviewed Dec. 2, 2012
I placed an order on November 15th and it still has not shipped! Even though their website says that most orders ship within 5 business days, when they finally responded to my emails, I was told that it could take 7 to 10 business days. I also got the one apologizing for the delay and saying that they were "a little" backed up. I was hoping for delivery by the 30th. Tomorrow will be the 10th business day and if it isn't shipped, I will be contacting my credit card company to cancel payment. It would also help greatly if they'd give a phone number for customer service, but they don't even include a receipt with your order. A $2 item I ordered days later has already been delivered, but I'm leery of doing further business with them.
Reviewed Dec. 1, 2012
I ordered 4 items on 10/26/12. After not receiving a shipping update after 2 weeks, I emailed support@1saleaday.com by replying to my receipt. I got a very nice, apologetic email stating there was a delay. When I asked for an expected shipping date on 11/17, I received a reply that I had been advised when I placed my order that these items would take 3-4 weeks to ship - with no expected shipping date given. Finding this reply terse and unacceptable, I immediately replied pointing out my receipt indicated a 7-10 day shipping timeline, reminding that my question about expected shipping date was unanswered, and stating I wanted a refund.
On 11/21, 1saleaday.com deposited $5 (about 10% of my order price) to my PayPal account and still didn't provide an expected shipping date. I replied on 11/25 that I wanted the order cancelled. The company policy is no cancellations, but given the company had not met the expectations set during my order, I consider those terms void. The best I got was "I'll try." I have now disputed this through PayPal and will be filing a claim. I have been a 1saleaday.com customer for over a year and always received my items as expected until now. I don't actually mind a service issue - I understand things happen. The test of a company's customer service is in the company's service recovery and 1saleaday.com completely fails in this aspect. Zero customer service.
Reviewed Nov. 30, 2012
I ordered a tablet through what I thought was Sears (It was on their website.) on November 26th, and the confirmation stated it should arrive between December 3-5th. On November 28th, I checked the status on the Sears website and noticed the arrival dates changed from December 5-7th. These new dates did not work for me as I needed it before the 5th. I noticed the order was still processing (not shipped yet), so I called to cancel the order before it was shipped and to refund my money that was already deducted through my Paypal account. I called 4 times, and after I was on hold for 20 minutes each time, listening to music, I got hung up on. I finally got through, and I was told I needed to send an email, as it is an internet-based company and everything is done online. I sent an email right away on the 28th, asking to cancel my order ASAP and refund my money.
The next day (the 29th), I received a shipping confirmation. Then later that day, an email telling me it's already been shipped. (Seriously? If someone helped me on the phone or responded to my email, perhaps it could have been cancelled before it was shipped). It's now the 30th, and it still states the item hasn't arrived at the UPS location to be shipped yet (although on the 28th, it shows it a shipping label was created). And no one is able to assist me or answer any of my questions when I email them. All I'm told is it's shipped, and there's nothing they can do about it at this point. I need to return it myself when I get it.
This is unacceptable and poor customer service. If the order is still processing, any other reputable company would cancel the order before it's shipped to the customer. Or, if their terms changed (i.e. shipping dates, etc.), they should offer to have the customer send the item back at no charge. I do not recommend anyone purchasing anything from 1saleaday.com. I'm not sure how they can operate a business like this.
Reviewed Nov. 30, 2012
I ordered two items from website. I received only one item a couple of weeks later. I never received the other item. All items were supposed to be shipped within 7-10 business days and it has been 15 business days. I contacted the company by telephone and email and was told that they are backed up and have no idea when the item will be shipped. I requested a refund through PayPal and the company gave PayPal a tracking number for the one item they shipped so PayPal denied the claim. The company neglected to tell PayPal that the tracking number was only for half of the order. The company will not respond to my emails now. They took $22.98 of my money and did not ship the product to me.
Reviewed Nov. 28, 2012
I placed an order with this "Company" on 11-21-12. On 11-26-12, I received an email stating that my order has been shipped to UPS. On 11-28-12, I decided to check to see where my order was located with UPS. Upon my investigation, I discovered that the item hasn't even arrived in the UPS facility, which is only 6.7 miles away from 1SaleADay operation. This is very disgusting knowing the people you trust with your money will lie to you. If my order does not arrive by the end of this week, I will be making a claim with my bank and also forwarding my complaints over to the Better Business Bureau. For now, I will be discontinuing my services with 1SaleADay.com and suggesting others to do the same. This is not a company you should trust your hard earned money with!
Reviewed Nov. 28, 2012
I ordered a watch on 11/13/2012. After a week, I emailed them and they replied that they were having problems shipping the item. I emailed them again and they sent me some form letter to write above their email. I did that and they said I did not write anything. Finally after 2 weeks, they claimed it was sent out with a tracking number. Three days later, that number never showed up on UPS. They created a tracking number without shipping it. If I do not get any truthful information, I will be going to my credit card company to claim fraud and get a refund.
Reviewed Nov. 27, 2012
I placed an order for a DVD player on 11/16/12 and haven't received the item. An email was submitted and no one has contacted me. I will never do business with this company again.
Reviewed Nov. 27, 2012
I placed an order. After three weeks they delivered item on the day it was snowing. They left package outside in snow without knocking on door. When I opened the box, the item didn't work. I tried to contact customer service many times and they said they will send return shipping label. I still have not received it. It is bad policy to charge a customer weeks before an item is shipped and it is worse not to give refund to a customer when the product is not working. I would be very leery ordering from this place, especially if a problem arises, due to their poor customer service and shipping practices! I have complained several times and all I am told is to wait. My last few email messages were not even responded to. Very bad customer service!
Reviewed Nov. 26, 2012
I was attempting to purchase an item on 1saleaday.com and I received a message stating the website was down and my order could not be processed. I checked my bank and apparently, the order had been placed not once but twice. I did not order the product, receive a confirmation number nothing. I attempted to contact customer service but no one was ever available. So, I am now protesting the charges with my bank.
Reviewed Nov. 22, 2012
The products take very long to arrive, (i.e., over a month). Jewelry is of very poor quality, not even worth the low prices they charge. Several pieces I ordered were "gold-plated" or "sterling silver plated". They were left unopened and sealed in their original packaging, but were noticeably tarnished in less than a month. Poor service.
Reviewed Nov. 22, 2012
I purchased a bedding set through this website and until this day I still do not have any merchandise. I submitted an email to the email provided, giving them the benefit of the doubt. When I submitted the email, I was informed due to an error, my merchandise couldn't be shipped so they were going to send me an exchange/similar item. Why wasn't I notified prior to my email? As a paying customer, I don't believe it is my responsibility to contact the company and then be told I won't get my stuff. I should have been sent an email earlier. I submitted my order on 10/28, sent my first email on 11/14, and got 2 different responses.
The first email saying, "I am sorry for the delay, we are a little backed up and I apologize for the inconvenience. Sincerely, Barbara." The second email received the same day: "Thank you for your recent purchase of the Royal Club Collection. Unfortunately, due to a small mix up in our warehouse, we are unable to ship the item at this time. We are truly sorry for this inconvenience and we can offer a similar pattern. This option is a better quality comforter and is more bang for your buck. Please note the differences with the patterns in the attached picture and decide if you would like to receive this item in exchange. If you would prefer to cancel you order, please let us know within 48 hours and and we will gladly issue a full refund. Please accept our sincerest apologies for this inconvenience and we thank you for your understanding. Caroline."
I replied to Caroline saying, "Yes, send the other one." I still haven't received anything. So on 11/18, I sent another email asking where my stuff is and got the following reply: "I apologize for the inconvenience this may have caused you and I have forwarded your case to the correct department for review. Please contact us back in 3 to 5 business days and have an awesome day! -Debra" As of this email, my account still says "processing". It has been nearly a month! While you may save some money, don't expect good customer service. Very poor Customer Service, do not recommend!
Reviewed Nov. 22, 2012
This site is a scam. I ordered something a week ago and it hasn't even shipped. Then my second order shows that it shipped but it hasn't and the tracking number provided shows no tracking information. In my opinion, I don't think they have any real time inventory and they're just guessing that the item is still in stock and overselling the product! And when they ship everything out and they don't have anymore to fill the rest of the orders, they wait for you to contact them. If you don't, they won't inform you of the problem with your order. The site a crapshoot. You're rolling dice to see if your order is going to ship! So the next time you order, flip a coin or flip some tarot cards. Maybe you'll get lucky.
Reviewed Nov. 14, 2012
I ordered an item from 1SaleADay. They sent me an email saying that the item was shipped. The tracking # is fake. I sent e-mails and they told me that I should just wait.
Reviewed Nov. 13, 2012
I've ordered at least 10 times from 1SaleADay, and I have gotten my order in a timely manner. It seemed to take a little longer when shipped by UPS but nonetheless. I've gotten several free items also! I love this site and have referred my friends and family also!
Reviewed Nov. 12, 2012
This tablet was advertised as a 9-inch Pandigital tablet valued at $299. They sent me an email stating my order shipped and it is a 7-inch Pandigital tablet. I didn't think too much about it until I saw an ad on their site for a 7-inch tablet valued at $129 for $39. So, I pulled up my order and that is exactly what they shipped me, yet charged me ten dollars more! I have not yet received this tablet but I emailed Customer Service and got no response from them. This is clearly fraud and false advertising.
Reviewed Nov. 12, 2012
I purchased a security system (Defender connected 4 channel smart security DVR w/4 x 480TVL cam) that worked well for 24 hours. Their customer service - if that's what they call it - was substandard. I emailed them, but they still haven't contacted me. I disputed the charges, and now I am still waiting for customer service to contact me. The customer is always right.
Reviewed Nov. 10, 2012
This is one of the worst websites I have ever seen. I ordered items on October 26th, hoping they will be delivered by November 10. They have not even shipped and customer support is pathetic, one of the worst I have ever seen. They don't even respond, and even if they respond after 3 days, they don't have any clue of what is going on with orders. Also, they don't even have a phone number to talk to anyone. No customer focus and all scam and fraud. I am planning to complain to the BBB on this website. Surprised, they can't even cancel the orders.
Reviewed Nov. 9, 2012
I am very disappointed with the customer service as well as the way the company operates. I ordered an electronic device, and within three days of the order, I was informed the product shipped. After 10 days of not receiving the product, I contacted customer service via e-mail several times. During my correspondences with customer service, they informed me the product was shipped and they were having problems with their tracking numbers. On the 14th day after I was informed the product was shipped, I was contacted via e-mail stating the product was out of stock and a refund would be issued. The following day, the same exact product was featured on their website as being in stock. I contacted customer service via telephone, and they were not helpful. They informed me they would send an e-mail to their correspondence department and could not answer my questions as to why the product was re-listed on their website as I was informed they were out of stock even though I was informed the product was shipped. I understand that due to high demand, products may not be in stock; however, it is very disappointing when they inform you they shipped their product when in reality they never did.
Reviewed Nov. 9, 2012
This company is a typical online business. They will treat you like crap if you ever need customer service or need to return anything. I will suggest that you spend a little bit more and get your product from a trusted website. This website is a fraud. I purchased a refurbished ASUS laptop that looks nowhere like a refurbished laptop; it is more like an abused laptop. So, I contacted them immediately to return it within their 21-day return policy window, but from then till now, they have been giving me a runaround. So my advice to you all is, stay away from them or consider what you're buying "as is."
Reviewed Nov. 8, 2012
I received the glass teapot I had ordered (took nearly a month to arrive). Teapot's spout was broken. I emailed them. Their response was to contact the manufacturer because it was under warranty. The manufacturer's rep told me to get back to 1SaleADay because a breakage is not a manufacturer's defect but accident during shipping. Back to 1Sale, they said they 'will investigate'. Investigate what? I had order other items in the past but never again. PayPal wants me to send the item back to the seller before issuing a refund. Really? At my expense? Seriously? And 1Sale stopped dealing with the issue once it got to PayPal. I hope new prospective buyers take notice.
Reviewed Nov. 5, 2012
They're not honoring their exchange/return policy. Don't expect service. I bought a refurbished Toshiba tablet, that some of the buttons weren't working. I contacted them regarding their exchange/return policy (that they have published on their site). They said it's a manufacturer's warranty problem and to contact them. I will never order from them again.
Reviewed Nov. 3, 2012
This is about 1SaleADay's unfair pricing. I purchased four watches for $80.00 each. One week later, the same watch was being offered for $59.99. My order had not even been shipped and they would not give me the better price. They make it seem like their prices are the lowest and even within their own company, they are not. They have poor customer service and the shipping times are horrendous.
Reviewed Oct. 30, 2012
I paid $400.00 for a laptop on October 12th, they (onesaleaday.com) sent me an email with the subject line: “Your order has been shipped on October 16th.” Here it is the 30th and still nothing. They advertised that I would get my product 7 to 10 days. That hasn't happened and it’s not the first time I have had issues with this same thing. I am done ordering from this company. The UPS tracking simply states that a label has been created; I don't think UPS even has it yet. I have no way to contact them besides email.
Reviewed Oct. 24, 2012
I have ordered from them twice. My second order, I have received both items from that order. The first order, which was a laptop computer, I still haven't received. They said it shipped 8 days ago, yet the tracking number given shows UPS hasn't received the package. I contacted customer service numerous times, and they haven't helped with the situation yet. I contacted by phone and email, and the customer service has been horrible.
Reviewed Oct. 23, 2012
I wanted to amend part of my initial complaint I made about 1SaleADay last week. I found out yesterday, October 22nd that the delivery company attempted to contact me via phone on October 18, 2012 for the delivery of the item I ordered. So, I want to first apologize to 1SaleADay. However, please note the following: first, that on the 18th of October and on the 19th in the morning, my order were still showing up as "Processing". Second, I didn't receive any emails/notices of the items being ship until Friday afternoon, October 19th. Third, no tracking numbers were provided and as per their website under FAQ, I should have received one. Fourth, the time lapse and lack of accurate information and communication remained a problem. With that said, my item was on the way and should be delivered sometime today October 23, 2012.
Reviewed Oct. 21, 2012
I ordered a dress on 09/29/2012 and paid on the same day. Order was shipped approx. 5 days later via USPS/UPS and a tracking number was provided. The tracking number updates were inaccurate, and my local post office and local carrier said they never saw a scan for that tracking number. So, I filed a charge back after over 10 emails to customer service with the same canned response of "Your tracking number is **." They never even bothered to answer my real questions. My claim # is **. I charged back the $5 order that never arrived. This company claims to be email-based only, so that means it's impossible to get a live person. But I did manage to get a phone number for them. I spoke with a woman on 10/15/12 who assured me I would receive a call back within 48-72 hours. I did not receive a call back and when I called again, no one had any information about my order. My credit card company advised me that this company has many, many claims for items never received. I received my funds back and canceled all pending orders. Be careful with these online sites. I wish I would have looked up the reviews before ordering!
Reviewed Oct. 19, 2012
I placed an order and paid $499.99 for a Micah Honey Oak Bunk Bed (40005A) on September 23, 2012 for my 6-year-old and 4-year-old sons’ room I freshly painted and re-designed. To this day, October 19, 2012, my order is still showing “Processing”. I give away his bed/frame believing that by now I would have received the replacement, which I didn’t and now both kids are bunking on our bed, and I am on the verge of going to Ikea to purchase new furniture for their room this weekend. I contacted “1SaleADay” over several days/weeks both via several emails, and had called numerous times and was able to speak to someone just once. That verbal communication offered me no material guidance on when I will receive and or why I didn’t receive my order.
In one email communication, someone indicated that it was a warehouse/manufacturer issue. Okay, I wrote back and asked, could you be a little more specific, what is the warehouse/manufacturer saying, what dates are they offering; tell me something, anything meaningful or even speculative. I didn’t receive any response on my email. By the way, I also asked of the same on the person on the phone whom claimed that they were looking into it. In other emails, they wanted me to contact them for updates rather than it being the other way around. And in another I received on October 11, and I quote “Please provide us with a telephone number and we will ship this out right away. Your response is appreciated within 2 business days, after which, orders may be canceled.” I responded immediately on that day, and provided the information requested believing that it was going to be finally shipped, it won’t to this day.
What is worse, in my response, I explained that all of my contact information, billing and shipping address, phone numbers and card details are on “1SaleADay Order Summary Sheet”. I believe this was a very unethical and misguided and misleading email. Finally, if you reviewed their FAQ section, it makes for very interesting reading, especially under Payment - “what payment options do I have and can I cancel my order”; under Shipping “how long will it take to receive a shipment”; and Returns “what is your return policy”. I must add, I had twice in the past purchased very small ticked items from 1SaleADay and had never ran into such a situation; these were for non-essential uses, unlike my present order which I so desperately needed.
Reviewed Oct. 17, 2012
I ordered a sound bar 3 weeks ago. It's still in the "processing" phase. Customer support through email says there are problems with tracking numbers - they don't know which orders have shipped and don't know when the problem will be fixed. What the heck? There was no delay in charging my credit card.
Reviewed Oct. 17, 2012
I ordered the Shark Pro Steamer and was told that the item was delivered and left at my front door. The problem is, the shipping address was a P.O. box. Unless they left my order at the front door of the post office, it was never delivered
Reviewed Oct. 17, 2012
Phony error message - Upon completing my credit card entry, the site gave me a message that the transaction did not go through. I was prompted to try again. I did. Now I'm stuck with two of the items. Actually, they have not arrived yet. I have two credit card charges and they won't respond to emails. I can't find a phone number either.
Reviewed Oct. 14, 2012
I ordered a laptop for my wife from 1SaleADay on 09/17/2012. It arrived 2 days ago after several emails were sent to inquire about its whereabouts. The website clearly identified the item as new. The box clearly marked it as refurbished. We have been disappointed a lot. I have emailed them again for instructions on how to return this junk. They replied saying it is not what they advertised. Apart from it being refurbished, this laptop has lots of physical defects which are clearly visible. This laptop was the HP Notebook PC Model Number: M6-1045DX. Do not order laptops from 1SaleADay. They do not deliver what they advertise.
Reviewed Oct. 13, 2012
I recently purchased an HP Notebook M6-1045DX on 9/17/12. The order itself took longer than expected but I finally received the computer on 10/4/12. The web page clearly stated that the condition was "new" when I placed the order. 1SaleADay regularly sells refurbished electronics but I tend to shy away from them as you do not know why they were refurbished. However this was not a refurbished unit which why I placed the order. Nevertheless when this package arrived, it is in a box with HP Refurbished stamped all over it. I have contacted 1SaleADay and they have stated that they will not accept a return as the description showed refurbished, which is a lie. I have scoured the internet and have found half a dozen other complaints regarding the exact same sale on 9/17. It's quite a shame. I have purchased quite a few things from 1SaleADay and was hoping it was the real deal. I guess not.
Reviewed Oct. 13, 2012
I ordered a laptop for my daughter from this company on 09/17/2012. It arrived 3 days ago after several emails were sent to inquire about its whereabouts. The website clearly identified the item as new. The box has 4 to 5 stickers clearly marking it refurbished! What a disappointment! I have emailed them again for instructions on how to return this junk. This laptop was the HP Notebook PC Model Number: M6-1045DX. Do not order laptops! They do not deliver what they advertise.
Reviewed Oct. 11, 2012
This is the worst company I have ever dealt with. I still haven’t received my order from 30 days ago and they have the nerve to tell me I can’t get a refund even when my order hasn’t been shipped out and it is still sitting in the warehouse. Do not order from this site, read all the bad reviews first! If there are any good reviews, these are employees writing them. 1SaleADay is not a legit company and doesn’t seem like it is even in the US.
Reviewed Oct. 10, 2012
I had ordered Chic Home 7-Piece Comforter Set on 9/21/2012 and they took 20 days to ship this order. In their FAQ, I read that it will be shipped within 7-10 business days. They had already taken $5 as the shipping charges from me. After repeated follow-up with their so-called customer support, the order was shipped today on 10/10/2012. They only have customer service email ID and you have to constantly follow up with them and only then will you get a response. The order delivery date I see online is 10/16/2012. So it took almost one month for my order to reach me. I will never recommend this shopping site to anyone nor will I purchase anything from here in future. I hope I get what I ordered.
Reviewed Oct. 10, 2012
After several emails sent through the online form (as there is no other real phone or email contact), there is still no response. It has now been over 14 days and the order is still showing as processing. Their FAQ page states normally 5 days to process, and on rare instances up to 10 days. Also noted in their FAQ is that they do not cancel orders. I really should have looked at all this before ordering. One should never do business with an online company that does not supply their phone and email address.
Reviewed Oct. 10, 2012
I ordered an iPad keyboard on 9/23, which was supposed to ship in 7 to 10 days. It hasn't happened nor has there been any further updates. Emails (directly and via the Contact form) have gone unanswered. No response on Twitter either.
Reviewed Oct. 10, 2012
It has been three weeks since I was billed for a Logitech iPad keyboard. They promise at the latest, "up to 10 business days" for processing, yet it is now the thirteenth business day and they are still "processing". I emailed support (the only option) and was told to wait "1-3 business days" for a reply. This is the third business day and I have yet to receive a reply. I'll update this review if and when they reply, but I'm beginning to doubt it. This is my first dealing with them, and it certainly has left a bad taste in my mouth. I will not deal with them in the future, and I advise you to think twice as well.
Reviewed Oct. 9, 2012
This site is the worst site for a correct transaction. I ordered a brand new laptop 4 weeks before and finally got it, and it was a refurb. I am very very upset with this site, and I advise everyone to order from some other site.
Reviewed Oct. 9, 2012
Wow! I usually search for complaints on a new merchant but I slipped up. I blame myself. They are very unresponsive. They give out bad information (as good as lies) from scripted mules. Oh, I love this one. After going back and forth, they provided me a UPS tracking number that sits on "Label Printed" for days.
Reviewed Sept. 30, 2012
I am not a happy camper. I ordered 2 SSD Drive at a pretty good price and have been waiting ever since for its arrival. After waiting over 3 weeks, I wrote to inquire and stated that I wanted my order cancelled if it did not get shipped within 48 hours after my inquiry. Very coincidentally, I received notice that the item got shipped within hours of my stated drop dead date. And it has been in transit ever since.
I did receive a tracking notice which I checked periodically to see that my item was apparently sitting at some depot for days and days before it finally started shipping. Then, I saw that at the request of the sender (1 Sale), it was transferred from UPS to the USPS for delivery! Huh? This is completely and absolutely unacceptable! It would be nice to receive my order before the items become obsolete and it would have been faster being delivered by pony express - with a lame pony! So, will I order from 1 Sale again? Absolutely not! Will I go out of my way to inform others of my bad experience with 1 Sale? You bet! Thanks for nothing!
Reviewed Sept. 20, 2012
I ordered some items, never received the shipment. I sent email, did not receive any response. Company has no telephone number. It's just flaky.
Reviewed Sept. 19, 2012
I ordered two cameras through one of their flash sales with eBay and never received them. I tried to track the order using the tracking number I was given, and all it says is that the order paperwork was filled out and that tracking would commence when the items ordered were received. (It has not progressed now, 4 weeks since my credit card was charged for the cameras.) I tried several times to call the phone number associated with the charge on my credit card and always got the same message that their "system is down" and the mailbox is full. I called my credit card company to get the charges reversed, and they said they have had many complaints about 1saleaday. I also sent an email to the support email address. We will see if I ever get a response. I am very dissatisfied with this as I was looking forward to giving my daughters new cameras. I’m so glad I was planning ahead and wasn't counting on having these for the holidays!
Reviewed Sept. 19, 2012
I ordered a household item (2-pack: Christina Voile Panels with Grommets, Model Number CH84SG) via their site, but never received it. Their website says that all items ship within 7-10 days. When I did remember it, I attempted to track the delivery using the UPS tracking number they supplied, but I was never able to get any tracking information. And when I contacted 1saleaday.com about the order (to be honest), I had forgotten about it after all the time had passed, this is the response they sent: "Thank you for communicating with our support team. Regrettably lost packages should be reported within 21 days of non-receipt in order to proceed with a reshipment or refund. I do apologize for the inconvenience. Feel free to email our support staff for further assistance; we are standing by to assist you.”
This is clearly not an inconvenience; it is deceptive marketing and constitutes a fraudulent act. Their idea of 'customer service' is the worst I have ever encountered. There was no attempt to offer a credit or a refund. I will be telling everyone I know do not order anything from 1saleaday.com. They take your money and do not deliver.
Reviewed Sept. 19, 2012
I have purchased several items through 1SaleADay and they are very slow. I asked them one day if their workers were 100 years old. It has been about a year since I purchased anything from these guys. 1SaleADay is a poorly run company and I do not know how they stay running.
Reviewed Sept. 15, 2012
I received sterling hoop earrings in the mail. I could only wear one because the other wasn't made properly. I was excited to get them but I couldn't wear them!
Reviewed Sept. 13, 2012
I had purchased a car vacuum. When I received it, it did not work. I tried to call to inform them, but I come to find out the only way to get in touch with them is through email. I emailed them with my complaint saying the product did not work and that I wanted a refund. They had an automated response tell me that someone would get in touch with me within 3 to 4 days. It has been 2 weeks. I continued to email them saying that no one has responded to me yet to no avail. My next step was to inform the BBB. It is in their hands now. I would recommend to everyone not to deal with this site: they are here to get over on everyone. Their products stink - stay away! Save your time and money.
Reviewed Sept. 11, 2012
I purchased a king-sized comforter set. These crooks billed my credit card, got their money and never sent the merchandise. I contacted them and they said it would take 10 business days to ship. On the 11th business day, my order was still in "processing". I contacted them again and they said it will take 2 more days to ship. This company is a fraud and gives customers nothing but cheap lip service. I will be asking the Attorney General to investigate them for Consumer Fraud. People beware; do not buy from this company.
Reviewed Sept. 6, 2012
I ordered the Samsung G S3 unlocked from 1saleaday on Aug 22, 2012, but I still have not received it. Now, it's been 15 days from order placement. I called these guys 4 times, and irrespective of the waiting time, I was able to speak to customer representative, but the answers were not convincing. I used email to contact these guys and got an auto response. Now, I am worried about the order, on which I spent a big amount. Guys, think 1000 times before buying anything from this website.
Reviewed Sept. 5, 2012
Item was never delivered and no response back. I bought a cellular phone on Aug 22, and to date, I haven't received it. They are a scam and they sell things they don't have in stock. Every day I call them, the customer service has a new excuse. Be careful! I will never buy again.
Reviewed Sept. 4, 2012
I purchased a TV online through a featured sale, after being referred this site through a colleague. It appeared to be legitimate, with good national reviews and word of mouth. I bought the TV on 8/9/12. The money was deducted from my account at this time. I was told it would take 7-10 days for processing and shipment (although the site states 5-7 days). I was in constant contact with the company as the timeframe was approaching and my purchase was still processing. I was then told this was a warehouse issue and they were working to solve it. However, I have been able to get a direct contact with someone nor been provided with a phone number. I continually have to email the support line and wait 2-3 days for a different person to reply. No one has been able to resolve these issues.
My order is still processing at this time. I finally received a response on August 27th telling me to email in 2-3 days for an update, despite the fact that I had communicated I wanted the order cancelled and a refund issued. It has now been a week and I have had no reply. My order has not been cancelled and refunded, nor has it been shipped either. I still have no direct phone number or email to contact someone. I have already filed a complaint with the Better Business Bureau.
Reviewed Aug. 30, 2012
I purchased an ASUS TF101 from this company. As soon as I tried to charge it is when it all began. I hadn't even used the tablet yet and when I try and charge it, it won't take a charge. So, I figured this should be easy - it's the next business day after I received it. I emailed 1SaleADay and after a day and a half, I got a reply saying, "Sorry, but we won't help you because it has a warranty through ASUS." So while I'm not happy about it, I bit my lip and called ASUS. Well guess what? I have to pay shipping to them to fix a problem that was from the factory. It will be 3 weeks before I receive a working tablet and I have to pay to send it back. Now please remember I still haven't even used the tablet for 5 minutes. During the phone call, the "escalation specialist" named Devon, whom I was speaking to, did not care that I had to pay for shipping and thought it was funny that I was even upset. I may be one person, but I will never do business with 1SaleADay or ASUS again.
Reviewed Aug. 30, 2012
I purchased the TV on 7-17-12, received it on 7-27-12, turned it on and it came on but never worked. The TV would not run through the set up. It came with no instructions of any kind. So I purchased another remote to see if it was possibly the remote and it still will not work. I emailed them on 7-27-12 and they will not help. I have sent 24 emails inquiring of returning the TV and help. I even called Westinghouse and they said since it never worked I need to go through the store to return it. So my last response from them was, "It is now past the 21-day return policy, we cannot help you!" I am very upset and getting madder by the day. This TV was purchased for my daughter for college.
Reviewed Aug. 25, 2012
I ordered a tablet from 1SaleADay on August 10th, and the charge went through on the 10th as well. On the 22nd, I sent an email because I hadn't heard any updates and the website just said "Processing" next to my order. The only response back was from Diane stating, "Sorry, we are backed up," with no other information given on when my purchase might be shipped. Their prices are often a bit cheaper than those found elsewhere, but it seems to be a ** as to when you will get your product. If you order from here, I wish you luck. Personally, I would rather spend a little extra to deal with someone who can handle their business promptly. I can only hope that my tablet works when or if I receive it.
Reviewed Aug. 24, 2012
I ordered a tablet for my wife 2 weeks ago and it still hasn't been shipped. No clue of my order status after 2 weeks. Buyer beware and don't order anything from this website if you want reasonable service.
Reviewed Aug. 23, 2012
I had placed an order and paid for them since 8/2/12. Money was taken out of my bank account since 8/2/12. I did not receive my order or money, and every time I call CSR, they hang up or refer me to go online and leave a message. And I did so, but there is no response.
Reviewed Aug. 21, 2012
Warning to all online consumers: stay away from this website! I had ordered the Samsung 27" monitor. After a very long wait to have the product delivered, imagine my surprise when the product came in completely scratched up and damaged. When I read through the FAQs, I found the only way to speak with anyone was through their support email address, which I did immediately. After a couple of days, a rep asked me to send them some pictures of the damaged product. After taking numerous pictures, I compressed the photos because of their size and emailed it back to them. Another day passed and I got another request to send the images as attachments and not a zip file, so I obliged and did that. Another couple of days passed and now they said to provide clearer photos of the product.
I mean, seriously, how can anyone take photos of a shiny object and it come out crystal clear? I have repeatedly asked via email for a phone number to speak with someone on the phone so I can get this issue resolved with no response. Hey, I paid for my product the minute I ordered it, but now we are made to play this game of cat and mouse if there is a problem. Not to mention that every time I received an email from customer support (customer support - yeah, right), all it has is someone's first name on it and no other information. What kind of company runs their business like this? All I want is to have my product exchanged for another one and/or a refund. Why is this so hard to acknowledge that the product may be damaged and simply accept the return? If this review site is being monitored, someone from 1SaleADay please call me and help me to resolve this issue already!
Reviewed Aug. 21, 2012
I bought LED bulbs and I returned the item after it was not as described. However, they have returned the partial amount. When I inquired, they made me wait for months, then they asked for shipping receipt which I paid for. I said I don't need return shipping cost as I don't have that shipping receipt and return the amount I paid for the items. But they keep insisting me to provide shipping receipt, even to get refund for the original amount. Now they are not even replying for my mails. I am facing very bad customer care from them.
Reviewed Aug. 15, 2012
I have received a broken tool right out of the box, and they are asking me to call the 1-800 number for warranty. I waited almost a week for response; and twice, they declined exchange of RIDGID battery tool. It’s bad business – stay away.
Reviewed Aug. 14, 2012
I have not received my purchase (eLocity 7" tablet) from 1SaleADay after being in contact with them via e-mail, because it’s the only way of communicating with them. They kept telling me it has been shipped but I have not received the package. They have charged my credit card the very next day after making the order, but yet I have not received my purchase. They have given me the runaround about my purchase, but yet did not waste any time taking my money. I would like to have my purchases or my money back. Please assist me in my effort in getting my money back or my purchases. Thank you for your assistance.
Reviewed Aug. 13, 2012
I ordered 4 cast iron Dutch ovens. It’s been 3 weeks. Please ship my order. No word, no order, no nothing. Your site keeps me from posting this every time! Not good business! I am a 70 year old widow with no money to spare. You have my money and I have nothing from you! Please ship today! I trusted your company. Big disappointment.
Reviewed Aug. 9, 2012
I ordered a Bluetooth keyboard for a great deal. I was charged for the item right away for sure! Yet 15 days later, the item has still not shipped. On day 11, I emailed them to check the status as it still shows processing and they say in the FAQ shipping in days at the most is 10 days. The email system says you will get a response in 1 to 3 days. Twenty six hours later, I got an email saying, "Your message was received and will be answered in 1-3 days." Okay, that's stupid. Oh and mind you, when you submit the customer service email, it says and I quote, "Your message has been hastily delivered and a response will be cooked up very soon. Have a great day!" No, it wasn't, as now four days later, there's no response to my email. Mind you, I love how they say response is cooked up, as in made up, lied? Anyhow, I placed another order four days after the first; needless to say, it still hasn't shipped. But once I get these items, I will never shop there again, and like this complaint, I plan to tell as many people as I can to stay away!
Reviewed Aug. 9, 2012
We placed an order 2 weeks ago for a Bluetooth headset because my headset broke. However, our order is still processing. When I contacted 1SaleADay concerning our order after a week of still processing, it took several days to receive a response and they stated that their email invoice sent at the time of order quoted 7 to 10 business days to process prior to shipping. But 1SaleADay charged our account immediately (two weeks ago) and we're still waiting. We had placed two orders from other vendors the same day we placed this order and both orders were received in a week - and one order shipped from China! Had we known the extreme delay with 1SaleADay, I would have bought a Bluetooth headset somewhere else - anywhere else - since I need a headset for my business and cannot be without communication from my clients. So not having a headset due to waiting for my order to arrive has made it very difficult. I would never recommend 1SaleADay especially if you need the item you are ordering quickly! 1SaleADay Customer Service is the worst we've ever experienced and we order online frequently!
Reviewed Aug. 2, 2012
I am a first- (and last-) time customer. I ordered four pieces of jewelry. All of them are miniscule versions of the pictures on the site. Itty, itty, bitty, bitty. They arrived in four bubble bags with four little boxes strapped together with a rubber band. The packaging cost more than the merchandise. Based on the above reviews (which I should have read first), I am afraid to even attempt to return them for a refund (because of double/triple billing, returns accepted with no refund, etc.). I will just toss them and use the boxes at Christmas. Avoid this at all costs. It's total junk.
Reviewed July 27, 2012
I have been trying to cancel an order for days now. They told me, once an order is in processing, it can't be cancelled. Well, it has been in processing since I ordered it 2 weeks ago (it went to processing as soon as it was ordered). I have called several times, just now talked to some woman – she put me on hold to check with her supervisor, came back and said I couldn't cancel. I asked to speak to a supervisor, but they are all unavailable, all in a meeting – all in the 4 seconds it took to tell me that! This is becoming a nightmare – total rip off.
Reviewed July 16, 2012
I ordered a bracelet on June 27. I still haven't received it. What happened?
Reviewed July 13, 2012
I recently ordered an auto security system from 1saleaday.com. I have CCTV wired around my home, and I caught a bunch of hooligans stealing my item from my porch. So, I decided to contact 1saleaday.com if they can help me find an alternative solution, maybe replace it or anything. I even emailed and offered them evidence that my item was stolen since I have the footage. A lady emailed me back saying that it takes 10 days for the delivery claim to process. So, I waited. It has been 12 days. I emailed on the 11th day and I received an auto response message stating that they will email me back shortly; they never did. Now, I lost money, I don't have the item, and not even a reply from 1saleaday.com. Great.
Reviewed July 5, 2012
I have tried and tried to work with customer service. They have given me every excuse as to why I have not received my merchandise to even providing a false FedEx number. Now, they say it hasn't been delivered due to fires and floods. FedEx’ website shows they entered the shipment on 6/15, but it has never been received by them. My latest email has gone unanswered. They are scamming customers for product they don't have.
Reviewed July 4, 2012
I purchased a laptop from the "flash" sale. It started at midnight and I purchased it at 12:10 AM. I received the confirmation and it said it would take 7-10 business days. I heard nothing else for a week and a half. I checked the status today and found it had gone from "processing" to "refund pending.” I wrote them and I received a return email saying that the product I ordered was out of stock. Now, I have wasted my time and I will be without my $400 for up to another week and a half. Don't waste your time with them!
Reviewed July 1, 2012
I ordered a Dell Streak tablet on 6/4. I never got an order confirmation in my email, but they did charge my credit card immediately. I emailed them two weeks later and was told to be patient and that they're backed up. I emailed them again today threatening a charge back if they didn't immediately refund my money and got a worthless canned response that didn't respond to my issue.
Reviewed June 29, 2012
In October, I ordered a Medis Power Pack and when it arrived, I saw that it had an expiration date of December 2009 - two years prior to the purchase date. I contacted 1SaleADay's customer service and they immediately shipped out a replacement. Unfortunately, the expiration date on the replacement product was August, 2009 - so it was even older than the one I'd originally received. Since they are one-use-only items, I have no way of knowing whether they work or not until I try them - and that makes them useless for emergencies, which is their stated purpose. I ended up just throwing them away.
Previously to that, I'd purchased some DVDs during one of their "Flash Sales". In the ad, the videos were pictured as being boxed sets, but when they arrived, they were simply cardboard sleeves. In addition, although they were advertised as "classics" (and there was no choice as to what movies you'd receive) they were all just old B&W cowboy movies - yuck. I'm not wasting any more money on this company's worthless products.
Reviewed June 28, 2012
I have purchased many items from them and find the items to be generally of good quality. I have had no trouble receiving things I purchased and have returned items that did not work and got an immediate refund. So, I recommend this site. Only one time was I dissatisfied and still am upset over this issue. I purchased a ring for my husband and it did not fit, and when I tried to return it they said it was non-refundable. I don't know why this one item was non-refundable, but I am stuck with a ring that fits no one I know. It is too big for the size I ordered.
Reviewed June 20, 2012
I attempted to place an order on the website and the website stated that my address did not match my credit card. I changed it and tried again, and once more. I was billed three times for an item that was not ever ordered. I attempted to call the billing phone number that was provided on my bank statement and was told that they cannot do anything about it and that I should wait for several days and see if it is reversed. If it is not, they are not able to do anything about it. The company refuses to give me a phone number of a manager or someone in billing to resolve issue. The people at extension **, ** and ** at 800- 419-0100 did nothing to help me.
Reviewed June 15, 2012
This website had a product on The View and I immediately tried to purchase it. The website would open and was extremely slow. I was finally able to try to order and was told the item was sold out. This was done in about 1 1/2 hour. If you can't handle the traffic and don't have the inventory, you should not be introduced on national TV.
Reviewed June 4, 2012
I previously wrote a review on 4/27/12 about my horrible experience with 1SaleADay.com. I was happy to receive a phone call just a few days after writing this review from a woman named Judith from the company. She was very nice and apologetic about the situation and she assured me that my $180 would be returned to the credit card the item was purchased on. She asked me to please update my review on this website once it was all settled. I'm still waiting for my money back! It is now June 4th and I ordered this item on February 1st! Absolutely no money has been returned from this company to me. Judith even admitted to me that my situation had been handled poorly and that my item was in fact still sitting in their warehouse! I have never experienced such lies from a company. What's sad is that I really do want to write on here that they did right by returning my money, but I can't do it because it still hasn't happened. This shady company is stealing money from people. Everyone, please steer clear of this company.
Reviewed June 2, 2012
I have ordered about four times from 1Sale, the latest being a $580 laptop. When I got the laptop, the packaging was great; however, the laptop barely operated. It was so slow and when I tried to reboot, it would not even boot up. Anyway, I immediately sent an email to support and within the hour, I got a response. They said, "We are so sorry. Please return and we will exchange or refund if we don't have the item to exchange." Wow, that was refreshing. I packaged it up and sent it back and followed the instructions on what to include. They were able to ship me out a different unit within a couple days of receiving my return and the communication in the meantime was excellent. I hope when I receive my new unit it works okay! Thank you, 1Sale for being professional and customer oriented for each transaction I've had with you especially my latest (but not last).
Reviewed May 27, 2012
Approximately six weeks ago, I ordered a 32" Westinghouse flat screen TV. I received the TV and the LED screen looked as if it had been shattered. After two more weeks, they said they were sending a UPS Investigation return on it and as of Friday, 5.25.2012, they said they have it returned to their warehouse and would look for a replacement or refund. I wonder how long it will take them to refund. I want my money back!
Reviewed May 25, 2012
This company runs a very shady business model. They send an item in a soft pouch bag (this was for a flash drive with no hard shell). It was broken when I received it. They would not return it, saying it was my fault, but I blame the PO for this delivery, but their packaging is terrible. I've contacted the legal authorities in their state to further investigate and get them out of business. No matter how cheap their item is, their service sucks.
Reviewed May 22, 2012
I received a defective Sylvania Mini Pad. Per the instructions, I bought a 32GB mini SD card for memory. After inserting the card in the proper slot, the card was swallowed by the unit as there was no receptacle there. I have asked for a replacement with a new card. After feigning that they did not understand the request, I was finally offered an additional $10 for this $50 card in addition to my refund. I didn't even get the $10. I am now out an additional $64 for the card and return shipping. After 9 emails, I requested that I be able to speak with an owner or manager. Forget that. No one in authority ever contacted me. These people are the least scrupulous of anyone that I have had any dealings. I would never recommend them to anyone.
Reviewed May 21, 2012
I, like others, purchased a 32-inch Westinghouse LCD on 4/23 and still have not received the product. I have emailed several times and the response I get is also similar to others - warehouse delay problems. They also told me they cannot issue me a refund and to refuse shipment when it arrives. Still, today, a month later, the shipment status still reads "processing". I am very disappointed in this site and will never use again. I highly recommend no one order from this site!
Reviewed May 21, 2012
They knowingly sent me a different item because they ran out of the original one. They confirmed it in one of their emails. Then they instructed me to send it back at my own expense. After arguing about it with them, they sent me a return shipping label. When I returned the item, they issued me a refund for a cheaper item I didn't return, arguing that I had returned that one. Now they are asking me to send a photo as a proof that I sent the actual item and therefore refusing to refund the remainder of the amount they owe me. The email correspondence I keep copies of, refers to them sending the wrong item. I sent them every copy of it and they disregarded it. They are very dishonest people.
Reviewed May 18, 2012
I purchased the 32" Westinghouse 1080P LCD TV from 1saleaday.com on 4/23/12. To date, I have not received anything. Customer service gives me the runaround and hasn't responded to my latest email. Do not do business with 1saleaday.
Reviewed May 16, 2012
Last month, I placed an order with 1saleaday. I misread the description of the product and when it arrived, I did not have the right equipment to use it with. I saw the no return policy and instead of asking for help, I made a complaint to Consumer Affairs without contacting the company. When I did contact them, I was pleasantly surprised at the Customer Service and the quick resolution to my problem. I owe 1saleaday an apology. I have newly restored confidence in the company and they have showed me their integrity. Worth recommending!
Reviewed May 15, 2012
I placed an order for 3 TVs on 04/23/12. My invoice stated that they would be shipped out within 7-10 business days. I have still not received them. I have emailed several times and have also requested that they cancel my order and issue a refund as my charge card has already been billed. I keep getting a response that they have a delay in the warehouse and they should be shipped soon. Again, I requested a refund and was told that they couldn't refund my order once it is placed. They suggested that I refuse the order and then they will credit my card when they get it back. Seriously? I can't refuse an order that I haven't received yet! And if I do that, how long will it take to get a credit back to me? $500 is a lot of money to be charged to my card with any product yet. Very dissatisfied and will never do business with them again!
Reviewed May 12, 2012
I bought a Sylvania mini tablet. The built-in apps were not working properly except for the browser. I bought a 32 GB SD card as suggested in the manual. I placed the card in the proper slot and it fell into the machine. There was no receptacle. And then everything stopped working. I asked for an even exchange (tablet plus card). I got a form to return the item, but no acknowledgement of my emails regarding an even exchange. I wrote again and there’s no further response. There is no phone number to contact them. These guys don't play by Hoyle. And I strongly suggest that no one buy anything from 1SaleADay.com.
Reviewed May 11, 2012
Be very careful with 1saleaday.com, because no returns. I recently ordered an item, which was not suitable. I contacted them to return, but they said there's no return policy to accept as per their website. Here is their reply to my email. on May 10, 2012 | 05:42pm EDT, Frank replied: "Thank you for contacting 1saleaday. Unfortunately, as per our site, we do not accept returns. I would suggest trying to sell your item on eBay. Thank you for your business and sorry for the inconvenience."
Reviewed May 10, 2012
On April 22, I purchased a fellow's Powershred shredder from eBay's 1saleaday. They sent a phoney tracking number for the item. I waited a week, and the tracking was still not working. I emailed them through eBay and received a letter stating item was shipped and that the site was having tracking problems. I called them a week later after 5 more emails about the item. (Those emails were never responded to.) I phoned (800) 419-0100 and was told that item was on the way and would be at my house by last Friday. Also, I was told the person who wrote email, Frank, did not work there. Also, I got this person's name "Sue." Now, it's almost 3 weeks, and tracking's still not working.
So Friday rolled around, and there's no item. I waited 3 more days. Still, no tracking and no item. I started emailing on a daily basis again. After 3 days of emails, it was said "Chris" would be glad to help with the item. I was asked "What did you order?" All emails contained descriptions of the item ordered. So again, I tried calling and never get through. I contacted eBay and PayPal.
eBay allowed this company almost 4 weeks for delivery, so I cannot file a complaint. PayPal said 1saleaday has time to deliver. I finally contacted my AmEx that is connected to my PayPal account. AmEx began to tell me to let eBay and 1saleaday know that procedures to do a charge-back will be done once they hear back from me. I called eBay and let them know how mad I am and about a possible charge-back from AmEx. Immediately, they put in a resolution to get my money back from them. In 1 day, I received verification from eBay that the order was cancelled and money would be returned. Not even 10 minutes went by and 1saleaday emailed me that the order was cancelled and money would return in my account in 3-7 business days. We shall see if that is true.
Now, I have to tell you my wife is an eBay seller, and we have certain shipping rules to follow or we are punished for not complying with those rules. This is something that keeps bad sellers away from eBay, but it seems as though 1saleaday has a completely different set of rules. I ship all, and I do mean all my items in 24 hours for fear of eBay punishing us for not following rules. The only reason 1saleaday would be able to get away with so many infractions is if 1) they give eBay so much money to be listed in their daily deals that eBay turns their head the other way when 1saleaday does not follow rules or 2) this is a big guess but could it be 1saleaday is owned by eBay and that is why all their items are at the top of "deal of the day" page and they get away with so many infractions.
Look at the daily deal page. They are #1 with one of the worst records for infraction on eBay - over 399 negatives and over 300 neutrals with complaints about fake watches, cheap rings, and more. Something sounds fishy here. Watch your self when you deal with this company. I for one, am done for good! If I do not get my money, AmEx will reverse charges; and that will be that.
Just to let you know, there are thousands of honest eBay sellers on eBay who follow rules and help their customers out, but 1saleaday is not one of them. Check these pages of negative letters on 1saleaday and check all of the internet.
Reviewed May 9, 2012
I ordered a combo deal from 1saleaday.com for Asus EEE transformer tablet and docking station for $350 on April 24th. The next day, I got the tracking number and on May 2nd, I got the package but when I opened it, it had only docking station and no tablet. After writing a number of emails, the company agreed it's a mistake and will be sending the tablet soon, but I informed them that I will be leaving for India on May 18th and there will be nobody to pick the package if they ship it after I leave. And if UPS leaves the package at the door step, it will be lost.
Even after repeatedly following up, their only reply were vague emails saying it will arrive soon and will use the same tracking number as the package sent before. It sounded a little fishy and that's why I called UPS to confirm and they said it's not possible. I emailed the company again and confronted them and they said it will shipped with a different tracking number. I think they are just stalling and they don't have the product in stock. They have a phone customer service but as they have only email, it really helps them to stall things. The docking station is useless without the tablet and I want to return that and want a full refund ASAP. This company is running a scam by doing this to customers and I am not even mentioning how much stress I am going through and how much time I wasted in all the emails.
Reviewed May 8, 2012
I'm so sorry I decided to give this company a shot. I wish I had read the complaints first. I'm another who is getting the same ** so many here have complained about from their "customer service". They say they're having problems with their tracking system. Um, that's the UPS tracking system, not yours. You just fibbed. Two weeks after initially telling me the product has shipped, the latest email from 1saleaday says they can't tell when it will ship. I wish I had done my research before trying to order from these folks. I will do my best to make sure others have an easy time finding out what lousy service this company provides.
Reviewed May 7, 2012
I ordered an Asus Transformer TF101 tablet with the keyboard from 1SaleADay.com and so far, I have had nothing but problems. I ordered on 4/24/12 and received my package on 5/1/12 - not bad as far as fast shipping. Unfortunately, I opened the package and found only the keyboard in the box. I immediately emailed customer service to see if there was a tracking number on the tablet itself. I received a generic email saying that my order was shipped separately. On 5/3/12, I received an email saying that they were embarrassed, but they had made a mistake and only sent the docking station and that I would receive the tablet "shortly.”
Upon receipt of this email, I emailed them once again for a tracking number on the tablet. Today, 5/7/12, I received another generic email stating that I would receive an email once the order left the warehouse and the tracking information would update in my account on 1SaleADay.com. The tracking number there still has not updated. I went to the phone number that was listed under "contact us" on the website and spoke with a gentleman who told me that "they do not offer phone support" and that he did not have access to account or order information. Overall, this has not been a great experience. I do not believe I will order from 1SaleADay.com again.
Reviewed May 2, 2012
I purchased the Seiko that was on there a few weeks ago. The watch came in the mail today. It is absolutely a fake. No doubt about it. I just sent them an email and I hope they contact me to provide a paid shipping label and a full refund. I have given them 3 business days before I contact my credit card company to let them know.
Reviewed May 1, 2012
I contacted them minutes after placing an order because it was the wrong shipping address. They wouldn't stop the order or redirect it, so I'm just out! **. Poor customer service.
Reviewed April 27, 2012
I ordered a security camera system back on March 1st, 2012 that cost $180. To this day, I have not received my item. I have bought from this company before, but they were things that cost $15-$20 and never had a problem. They also sent me a tracking number that leads me absolutely nowhere. I have e-mailed them several times regarding the shipment and each time they give me some vague response that deals with the warehouse is undergoing changes to provide better service. Each time they respond to an e-mail, they say to be patient that it will be shipped soon. I'm still waiting.
I have spoken to Caroline, Elizabeth and Bobbie and they all say the same garbage. This last e-mail I sent them stated that I no longer want the camera and that I would appreciate a full refund. Bobbie stated to refuse the package when it's delivered and I would receive a refund when it returns to the warehouse. Like I'm supposed to believe I'm ever even going to receive this item! They've pocketed $180 from me and I am furious! This business is shady and I will be sure to never order from this company again and I will pass it on to all I know!
Reviewed April 27, 2012
Someone made a fraudulent order using my credit card. I called 1saleaday customer service to report it and they gave me the runaround. I wanted to stop the transaction while it is still pending before my account is charged. I was directed to send an email which I did and as of yet, I have not received a reply. These are very shoddy and shady business practices. I am looking forward to being contacted tomorrow or I will turn this over to the FBI. The company involved is Ben"s outlet and the amount is $440. Thank you for your cooperation.
Reviewed April 23, 2012
I am one of many people - according to other complaints online - that bought the worthless piece of junk the Motorola Lapdock from 1SaleADay. What a crummy place to buy anything - quick to take your money, slow to ship and then forget you, no customer service. I should have investigated more about the company before I made the mistake of buying from this web site. Is there anyway of getting a refund from this company and not an exchange? Does Motorola stand behind this terrible product? What can I do but try and pawn it or donate it to goodwill and take a donation receipt for my taxes? I am so mad at 1SaleADay, Motorola and myself! Do I have any recourse at all? My money is tight and I felt this might be a two in one item to save me money. Instead, I am out 84 bucks!
Reviewed April 18, 2012
I ordered and paid for items on 03/27/12. I received email saying order had been shipped on 04/01/12 with a UPS tracking number. I couldn't get status on tracking number from UPS and they said to contact shipper. I sent email to customer service at 1saleaday.com. I received a reply from Caroline in customer service on 04/17/12 saying that to enhance customer service, they were upgrading their warehouse and items would be shipped. As these items were for a birthday gift, I had to order them from Newegg on 04/13/12 (received them this afternoon). I had asked Caroline at 1saleaday.com customer service to have the customer service manager contact me. I received an email back from Caroline thanking me for my patience and the items would be shipped soon.
I want an immediate refund and an apology from the customer service manager. I don't need to have an attorney contact me as I've made a formal complaint with the UPS, the US Federal Trade Commission, and the Florida Department of Justice. I have an attorney on retainer that I will be using in small claims court against 1saleaday.com. I will also be publicizing this on Twitter, Facebook and my personal and also my business blogs. Now I see that I'm not the only person that has been treated like this (Bing 1saleaday.com complaints). Maybe I can get class action lawsuit against them. Since I am disabled, I have 24 hours a day to pursue this and I ** well will until I am satisfied.
Reviewed April 18, 2012
Acer Tablet - The worst experience I have ever had buying stuff online. I placed my order March 31 and on 4/4, I got the fake UPS tracking number. I still couldn't track the item after 10 days. They explained to me the tracking system has some problem and I should be able to receive my item shortly. So I waited a couple more days and still haven't got the item. I contacted them again and they told me their warehouse is experiencing some problems and my item is not shipped yet which is totally conflicting with their previous response! If it is not shipped, how the hell did they send me the tracking number to fool me? I wonder how many times they are going to lie to the customers.
Reviewed April 14, 2012
1SaleADay billed my account, the bill came due but it's been 3 weeks and still no merchandise. Their response: "We are having a delay in shipping". Duh. Additionally, they do not allow returns but nowhere, obviously at least, is that posted. Almost unheard of that an online store won't take returns. Lastly, I contacted them via email and heard nothing; sent a second email a week later, stronger language, and they did finally respond.
Reviewed April 14, 2012
I ordered a bracelet that was defective when I received it. I returned the item after getting the return form and tracking number from the post office to show return delivery. I have had several communications with customer service, each time saying they will submit for my refund. It still has not been received.
Reviewed April 13, 2012
I ordered a Toshiba Thrive (android) tablet on March 27th, delivered April 6th. Immediately upon its arrival, I noticed that the tablet was a developer version, which does not have google market or any consumer applications. Furthermore, I can't even load apps into the tablet from the SD card (once again, because it is a developer's version). I emailed them the following day, April 7th, and received an automated reply that I would be contacted within 2-3 business days. Today is the 5th business day that I have yet to hear any response and I sent another email today to indicate that they sent me the wrong product.
I purchased another tablet through 1saleaday that was problem-free, but one unaddressed problem is enough. I am never again using this retailer. I should have listened to all the other complaints that are on the internet. I will return the product to them, and alert my credit card company that they have sent the incorrect product. I have the emails to prove that I made a good faith effort to resolve the issue with the seller to no avail.
Reviewed April 13, 2012
Yesterday, I talked to Judith from 1saleaday.com to apologize for what happened and gave me a full refund for the order that I never received. She was very nice over the phone and was very happy that this issue was resolved. My order was the Sony vertical player. I just had to make sure that I wrote this on Consumer Affairs to update my original complaint. They should really have a phone number, so people could contact them to resolve any issues.
Reviewed April 12, 2012
Update: 1 Sale A Day has refunded my money for the Netgear router I purchased. They had called several times and left voice mails to return their call, but with the hours I work that is nearly impossible. Tuesday morning, a sales rep from there named Judith called and said my router was out for delivery that day. To my amazement, it was already on my doorstep. I just want to thank Judith for being so diligent in trying to take care of my issue. If I would have dealt with her in the first place, I probably would not have filed a complaint here. Thanks again, Judith.
Reviewed April 11, 2012
Update: After I filed a complaint here 1 Sale a Day tried calling from an unknown # which I do not answer and left several messages to call them back which I did not. I received an email saying my money would be refunded in 3 to 5 days, which it was. I received a phone call from Judith, which I did answer and she said my money was refunded and the Netgear router was shipped and out for delivery that day.
A few minutes later, the router was delivered. I was very surprised. So, they did take care of the issue after I filed a complaint here. Their original customer service still needs to be revamped so they can give more information on your issue. It is always basically the same email in return, "so sorry for your inconvenience, it should ship soon." Thank you to Judith and her diligent phone calls. She probably needs a giant raise to deal on the phone with all the customers that are upset. We all know we take our anger out on the person we talk to.
Reviewed April 9, 2012
I ordered a Sony Vertical CD player (3 of them) on the 11th of March and today’s date is April 9th. I have emailed them and all they say is that they have shipped it. I tracked the order with the tracking number I received. It says that a UPS shipping label has been created on March 21st; once shipment arrives at facility, the tracking status will be updated. This company is very shady. Do not buy from them.
Reviewed April 8, 2012
1 Sale A Day would not exchange or return their defective merchandise. I bought an outfit for my son. It stated that it was 12-18 month size but when I received it, it would maybe have fit a 6-9 month size and was obviously mislabeled. I asked to exchange for a different one and was first told that it was impossible due to it already being 21 days since I ordered it. I did order it on February 26th but didn't receive it until March 20th, which I have proof of due to delivery confirmation.
I told them this and then their story changed - that they do not take back something unless it is defective and to sell it on eBay. I told them it is defective and they said, "Too bad, we aren't taking it back." I said I would prefer to just exchange it for a different one but then they stopped emailing me. So now, I am stuck with an outfit that is worthless to me and I am out the money for it. I will never purchase another product from them and I am just glad it was only $13 and not something that is much more expensive.
Reviewed April 6, 2012
Did not receive product and could not get refund: I ordered a Toshiba Thrive $250 from them a couple weeks ago. I tried to tell them not to leave things at my door because I live in a sketchy neighborhood but there was no place to make notes. When I emailed them (since they do not have a phone number to contact and the one that showed up on my credit card statement only leads to an automated system that says to email customer support), they said they don't make changes to orders, but to contact the shipping company once they gave me a tracking number. They shipped using UPS (worst shipping company in the world) and didn't give UPS any options for me to tell the driver not to leave it outside my door.
So although I called UPS multiple times and asked them not to leave the package, they couldn't do anything. My package never arrived. UPS said that 1SaleADay told them to leave it at the door, so they did, and when I checked outside my door, it was not there. I told 1SaleADay about it and they said, too bad. There is no one to call and they take forever to answer emails. Worst shopping experience of my life!
Reviewed April 4, 2012
Dog Bed: So, finally, I got my money back. I was asked if there was anything they could do to make me happier. I normally have a good experience with them. Having my money back - well, I don’t have too much to complain about now. Thank you.
Reviewed April 4, 2012
Update: 1 Carat Diamond 14K white gold bridal set - I have since received a refund with this company. Throughout this whole process, I have heard so many different stories from people that have purchased through them. I have heard a handful of good experiences. I am happy for those of you that have had good experiences with them. However, I have heard lies from them throughout the entire process and if you go on to read other reviews, it is amazing to hear they are all about the same. This company does not take responsibility for the actions that are taken. There is never an excuse to send out faulty products to a consumer and pin it on whomever you can. It is called quality control. If it were you receiving an item that was missing parts or broken, you would not be happy. It is not acceptable especially for those people that have waited well over a month for their item. It is not acceptable by any standards to have to beg for an item that has been purchased.
I will never purchase through this company again. I will also continue to let everyone and anyone that will listen know how this company operates. Do yourselves a favor and do research on this company if you plan on purchasing through them! As I have said in my previous posts, they should be ashamed on how they conduct business. I have apparently ruffled someone's feathers because I have received a phone call asking to update my review. I can only say that I am completely disgusted in the way this company operates. But thanks for my money back.
Reviewed April 3, 2012
Update: I got a phone call today from someone, other than the customer service rep I had been emailing, telling me that the problem was with a vendor. She added that the items hadn't actually shipped and they were working with the vendor to get the routers shipped as soon as possible. I told her that knowing that upfront would have made me considerably more patient. I understand shipping issues and problems. What makes anyone unhappy is being told, “Oh, the tracking number will update, just be patient.” They did offer a partial refund and assured me the package would ship soon. Hopefully, it will work out okay.
Reviewed April 3, 2012
Follow-up on previous review: A customer service representative called as a result of the review posted here about the vertical CD player. Very warm and friendly lady explained that the misrepresented product had been an accident and they wanted to make things right. I explained that I could not ship the product back because I had thrown the manual and shipping container away, and at any rate, was not physically able to carry it to the post office due to handicap. She offered a partial refund and I replied it was unnecessary (I did not desire to take a refund while keeping the product). She insisted that they do something to make things right and they sent a partial refund anyway.
Given the circumstances, I am happy with the customer service rep that went out of her way to fix things (most times you encounter a CSR, they have little to no authority to fix problems). I thought this website was more or less just customer reviews and did not expect any communication with 1saleaday, however, they do read and respond to feedback left here. I am reassessing my feelings about 1saleaday.com. While I believe that the error in advertising one product and shipping a knockoff is a grievous one, in this case they did try to make amends.
Reviewed April 2, 2012
On March 1, I ordered 10 wireless routers from 1SaleADay.com for a project I'm working on, thinking if we mess them up, it's a small price to pay for test units. I received a tracking number and UPS showed a label had been created and that it was shipping from UPS to USPS. I checked the USPS number and they had no record of it. I waited a few days and checked again—no update in status. I wrote to customer service and after a couple of days, they replied saying they were having trouble with tracking numbers and to please be patient. I waited another week and wrote asking them to look into it. They said it would show up and they were sorry.
Today, I checked and the status still hasn't changed, so I wrote and said I'd like to cancel the order. Their response was: “We can't cancel an order once it's shipped. So when it arrives, just refuse the order and we'll refund your money when we get it back.”
But if the package is lost, or more likely never made it on the UPS truck, then it will never get here and there will never be a refund. It seems from their response that there was no research done. They just say sorry, it'll get there eventually. It was funny that the first post I read on this site was from someone else with the same story about the same wireless router. Item had a label created and was never updated. The only recourse is to contact the credit card company and let them know the product was never received and the vendor has taken no action. I'd think they'd want to avoid chargebacks. Oh, well. My advice: buy from someone else.
Reviewed March 30, 2012
I believe 1SaleADay.com advertised (pictured) a Sony vertical CD player alarm clock. It was described as having an input jack and also a headphone/line-out jack. I received a "Global" brand product which looks similar on the face to the pictured product, but does not have headphone/line out jack, which is one major reason for the purchase, nor is it of the quality you expect from the Sony name brand. The picture also showed a unit approximately 1 inch in depth and wall mountable. Unit received is wall mountable but is 3 inches in depth. If you log onto your account at 1SaleADay.com and pull up the transaction order number, it will give the description as “Vertical CD Player Model Number CD-88.” That is all! No "Sony", no picture.
A $99 Sony product for $15 is a great deal. But this "Global" brand piece of junk is like buying a $2 product for $15—net loss is $13. If you brought this item home from the flea market, there would've been less surprise. The FM and AM tuners pick up about two stations between them in a market area where you can't normally move a notch up or down the scale without bumping into “something”. It took about ten days before it shipped out. Maybe they ran out of Sonys and had to find another truck for something to fall off?
I've been happy with previous purchases, but this one showed me just what they are capable of. Lesson learned: $20 transaction is not worth the hassle in dealing with customer support and product return. Buyer beware: be diligent and google sites like 1SaleADay for the low down from previously ripped customers. And if you do choose to go ahead and buy, be sure to print a copy of the webpage for comparison later. You probably couldn't use the paper print-out in a court of law, but at least you'll know you aren't crazy.
Reviewed March 29, 2012
Where is my stuff - I ordered a router from 1SaleADay on Feb.28, 2012, a label was printed on March 1st and that was the last movement. I have emailed several times and I get the same **. I really wish I would have read these reviews before my order. I would still have my money. All I want at this point is my item or my money back.
Reviewed March 28, 2012
I ordered a refurbished Toshiba Thrive from 1saleday. I fortunately received it a week later as I was near their distribution warehouse in Miami. Unfortunately, I received the wrong power cord with it. I looked up the part number and the power cord I received was for a Toshiba laptop. It was only then that I realized that the only way to deal with this piece of ** company was to email them and wait until they get around to responding (1 to 3 business days according to their info). I would never order something from this company again. I wish I had seen this site before I ordered. It's certainly not worth the $75 savings on a unit that I don't even know works because I can't charge it! 1saleaday blows!
Reviewed March 27, 2012
I ordered a Shark 2-in-1 cordless stick vacuum which was shipped on 2/16/12. When I received the box, it was missing, the motorized floor brush and the short piece to use the vacuum as a hand held vacuum. About 2 weeks ago, I received the short piece, but I still have not received the motorized floor brush so that I can use the vacuum as an upright vacuum, which is what I purchased it for.
Reviewed March 24, 2012
I purchased a refurbished Toshiba Thrive in February 2012. It was sent as advertised, without any issues at all, in factory packaging, with all accessories per the advertisement. I was sent tracking numbers that were accurate. I admit I was skeptical, but ended up pleased. Sorry if your experience is different.
Reviewed March 20, 2012
I purchased a watch for my husband's birthday on January 16, 2012. To this day, I have not received my purchase. I have emailed this company on 8 separate occasions and was told that they were relocating to a new warehouse and my item would be shipped shortly thereafter. This is now March 20, 2012 and I email and even tried to call, but to no avail. They have completely ignored me. I will never do business with this company. I am hoping others with a warning to please shop elsewhere. I am so disappointed with this company!
Reviewed March 20, 2012
Update on the 1 carat diamond and 14K white gold bridal set. On 3/19/2012, the set arrived while I was picking up my daughter off the bus. I opened it immediately. I am just absolutely sick over all of this. The diamond was supposed to be an I2 in clarity and g-h in color. That is not the case. The diamond is absolutely worthless. I brought it to 2 different jewelers who were disgusted that someone would even sell it. It came with a certificate that states that the color and clarity are as stated above I2 and g-h. Also, that the set's estimated retail replacement value is $3000.00. The diamond is cloudy and the amount of flaws is just disgusting.
Both jewelers stated that the diamond is not even close to what the certificate states. And by their opinion, the set is worth no more than $200. False advertisement. I cannot even express in enough words how angry I am. I cannot understand how a business can get away with things like this. I totally understand that you get what you pay for, but at this rate it’s way more than that. I can only hope that through this others will be a lot more cautious with purchases on this site. I will never order through them and I will continue to let everyone know how this site operates. I have again placed a claim in to the BBB and the Attorney General of Florida.
Reviewed March 18, 2012
One of my friends send me a link to a deal on 1saleaday.com. It was a SteelSeries Siberia V2 headset for $40. I bought it without researching the website because I trusted my friend. Afterwards, I decided to look up reviews of the website, and after reading this page, I became very worried. Horror story after horror story.
Needless to say, the worrying was unnecessary. The website said processing can take up to ten days--it took seven. Yes, that is longer than almost every other site on the Internet, but you can't complain when you are getting great deals like these. Shipping only took four days, two days of which, the tracking number did not work, and then, suddenly it was two days away.
When the box came, I was somewhat worried because I had heard of people getting ripped off in the past. But again, that was baseless. I removed the headset box from the shipping box and it was in perfect, factory condition. There wasn't even a single mark or dent on the box, which is something that I cannot say is always the case with more reputable sites like Amazon. The item functioned perfectly and came exactly as advertised (although the picture on the website was incorrect, but only in that the picture was white and the actual headset was black, which I prefer).
Basically, if you don't mind waiting for the shipping, it's a good place to purchase from. I would be weary, however, when purchasing non-brand name items like cheap jewelry or (the item that was after my sale) a cheap razor kit. I can imagine that these products are low quality and possibly not as advertised, and it seems most of the complaints on here are regarding these non-brand name items. In conclusion, for brand name and well known product, it's probably safe. But for cheap-looking product that you have never heard of, it may be a rip-off.
Reviewed March 15, 2012
I bought the Monster Universal Home Theater & Lighting System Remote Control with LCD Screen & Backlit Buttons and I have to say, after reading all these negative comments about this company, I was a little worried about not getting what I bought. But the exact opposite occurred. I received my invoice immediately, got my tracking number the next day and was able to track the entire trip. It arrived at my home when promised and was in great shape. The description said it was brand new and that's exactly what I got. I'm sorry to those that had a negative experience, however I will be doing business with this company again.
Reviewed March 15, 2012
I ordered a Toshiba Thrive from 1saleaday.com, and it took 2 weeks to receive it. When it finally came, everything looked fine. I charged it up enough to use and started doing a quick start set-up and came to a screeching halt. The apps they were talking about in the quick start were not on the tablet. The only thing this tablet is good for, is surfing the web.
If I just wanted to surf the web, I would just use my laptop. I sent 1saleaday.com the required email, waited 4 days for a response and all I was told was, “Hello, I apologize for the inconvenience. I have attached the specifications advertised at the time of sale for this item,” together with the list of specs. I want to know how to get the apps, and drivers I am missing to make this the tablet do what it is supposed to do.
Reviewed March 15, 2012
I would like to update the status on the situation on the 1 carat diamond 14K white gold bridal set with 1saleaday.com. On 3/7/2012 and 3/9/2012 I sent two different emails. I finally received a response on 3/14/2012, stating that my order was not shipped, and that there were delays with the warehouse. However, on 3/6/2012, I was assured that my item was in UPS's hands, and to expect the package shortly. I immediately responded to the email wanting a refund. And just like magic, it was shipped out. I am expecting the package to arrive on Monday, 3/19/2012. I have a claim in with the Better Business Bureau and my bank. I was advised by both to bring the set to a jeweler, to verify that it is real! I forgot to mention before that the diamonds are supposed to be certified. I do not have intentions of keeping the rings at this time. If after all this, I keep the rings, I am validating that this is acceptable behavior for a business. This business needs real help.
I can understand having thousands of items ordered daily, and not being able to keep up. But throughout this process, I have spoken to approximately 30-40 people that have purchased through them, and the problems have been consistently the same from each person I have talked to. I feel that there should be stricter guidelines on a business like this, as well as, a stronger foundation. If you cannot handle shipping out thousands of boxes a day, and keeping your customers happy, maybe downsizing should be an option. As for their customer service, shame, shame, shame! They should be embarrassed. When you are dealing with a paying customer, you should have the respect to be truthful. The truth goes a long way.
If they had been truthful in the beginning, I would have been a lot more understanding. However, that was not the case. I will continue to update this as the process continues. I have advised everyone that I know and have spoken to, not to do business with them. I hope that maybe they will take some of this complaint, and attempt to make their business better. I just don't think that is going to happen.
Reviewed March 14, 2012
I ordered a radar detector from Newegg through 1SaleADay. They supplied a tracking number which is still not valid, two different emails stating it was shipped at two different times. I can’t get any phone response, leave messages, no response. Newegg blows me off. I either want the ** tracking number or the product or the money back. This is **!
Reviewed March 13, 2012
My husband purchased a bridal set for me on 2/29/2012. It is supposedly 14k white gold and 1 carat of real diamonds, it seemed like a steal, for $649.99 with free shipping. Sounds good, right? On 3/2/2012, I received a tracking number for UPS. I emailed them several times up till yesterday. I was told on 3/6/2012 not to worry that they were having a problem with the tracking numbers updating and that my item should arrive shortly.
It is now 3/13/2012 and I have yet to hear any replies to any of my other emails. Needless to say, the package has yet to arrive. The tracking number that I received says they have yet to receive the package. I have put in a claim to the BBB.org because I really doubt that the ring was even real to begin with. I have ordered from 1saleaday.com before and had no complaints. I can not understand why they are even allowed to be in business. I have tried to call the 1-800-419-0100 and it is just a recording. There should be some type of communication.
I can't wait to pay you but you can wait to send out the garbage that they are passing off as amazing. This is just absolutely ridiculous. I have posted on their Facebook page along with others that ordered the same ring and they delete your comments off. It's amazing to me that as such an amazing business, your response is to contact support@1saleaday.com and wait for a response that will never come. Con artists!
Reviewed March 13, 2012
I ordered a Bluetooth speaker phone from 1saleaday.com. The item arrived within the specified time. When I opened the package, the product looked okay, but when I tried to make it work, it never did. They sent me a defective product. They do not have a phone number for me to contact, and the only way to communicate with them is via their website email system, which generates automated emails, sent to you asking you to wait for at the most 3 business days. These people never gets back once they sell anything to the people. To my surprise, how are they managing to do business today? This company should be taken to the court. Never ever in my lifetime would I purchase from 1saleaday. In fact, I am putting this site in my blocked list.
Reviewed March 12, 2012
I purchased a Skill 18v drill and flashlight with 2 batteries and a charger. When I received the package, it was not damaged. However, when I opened the package, I found to my dismay the flash in several parts, and could not be assembled. In other words, it was packaged broken. The batteries would not charge. I think they are either worthless, or the charger is a piece of junk. I contacted 1saleaday two times, and each time I was told that someone would be in contact with me in 1 to 3 business days, depending upon the volume of calls they got. I was contacted by an auto reply set up. 1saleaday is a scam operation. Their guarantees are just as worthless as the drill set I purchased. Warn all your email buddies.
Reviewed March 9, 2012
I ordered for my first time and it was shipped through UPS. It was supposed to be delivered on a specific date. It never came. UPS also claims they never delivered the item and to contact 1SaleADay. I did so. After numerous emails, I never received one correspondence back. I filed a complaint with my bank, got my money refunded, and still have never received any information from 1SaleADay. I will never do business with them again. Buyer beware! But as long as you have a bank to back you up, I would steer clear.
Reviewed March 9, 2012
They, 1saleaday.com, emailed me a tracking number for a reversible pet bed I bought my dog. Ever since the 17th of February, there has been no tracking information. I emailed Customer Support and this guy Yeney keeps telling me it got delivered. I keep asking for the tracking number that said it was delivered. Seeing as someone is home at my house all the time, my bed never got delivered.
I have bought multiple things through 1saleaday.com and never had a problem. Once I even had broken dish and they partially refunded me. I am having problems with this though and it's not being resolved since I can't call them. I'll have my bank give my money back.
Reviewed March 9, 2012
I purchased a bluetooth keyboard workstation folio from 1 Sale A Day. It was for $14.99, but somehow, I was charged over $25.00. I tried to find a phone number for them and there was none. I can only contact them through email. Then, they said in the Contact Us page that there are only returns on defective merchandise.
Obviously, mine was defective so it said to fill out a form on the contact page. I still cant find the form. I emailed them a few days ago and haven't heard back. I have a feeling when I do hear back that they will tell me that it's over the amount of days for a return. All I want is for them to replace it. After reading all the complaints, I'll never order from them again. It was an experience I learned a lesson from.
Reviewed March 8, 2012
Privacy violation: 1SaleADay has sent me a product that I did not order and I have not been to their website until now to see who they were. I am concerned how they got my private information as we just moved here. I would like to know which state and local and other authorities to contact over this.
Reviewed March 7, 2012
I just wanted to let everyone on this page know that there has been some great experience also. I have purchased over 20 different items from 1saleaday and have had no problems. Shipping had been prompt and my merchandise was fine. I also purchased "refurb" merchandise, but it was advertised just what it was, not to discredit your "bad" experience. I hope you all get things worked out. I just wanted to give this company some support because I'm sure there are more good stories than bad. Unfortunately, most people with good stories never give accolades when they are deserved and people with bad stories will tell everyone that will listen. Good luck with your issues. I hope everything works out to your satisfaction.
Reviewed Feb. 29, 2012
I placed an order for a Toshiba Thrive tablet they were advertising for $259.00 which, after shipping and handling, was $264.98. As they gave the option to use the billing or shipping address, I gave my shipping address and credit card number which they kicked back with an automated note telling me that the billing address wasn't the same one as on the card.
Then I went looking for a phone number to advise them that I was giving them my shipping address. No phone number. I spent hours online looking for one. All they will provide is an automated email. So then I called my bank and found out that while they kicked my order back to me, they did manage to take the money out of my banking account. They gave me no confirmation number, no order number and all I keep getting back from them in way of emails is an automated response telling me it will take several days to get an answer.
This is ridiculous. How does this company get away with this? I decided after all this (there's a lesson learned) to read all the reviews I could find on this site and oddly enough, 90 % of them are bad reviews. Why isn't this company shut down? I want my money back or the product.
Reviewed Feb. 27, 2012
I purchased a bluetooth speaker. The item was defective. I contacted order support, which can only be done via the website email. Whenever a reply or request is made, it takes three or more days to be contacted. Once a reply is received, you get the runaround. They do not have accurate information as to the orders, claiming the order had been over their 21-day return policy, when in fact it had only been eight days. They did not even check the history of my order in my account on their website. Never again!
Reviewed Feb. 25, 2012
I bought an iPad case with keyboard and the glue came off the keyboard. Also, the wireless NETGEAR stopped working after 30 days, the battery didn't work and the bluetooth device was outdated.
Reviewed Feb. 25, 2012
I ordered sheets on 2/14 and it shows a tracking # but no other info. It tells me to call the shipper after 3 days if no more info is shown. They don't answer my e-mail and their phone system is a joke. I want my product or my money back.
Reviewed Feb. 24, 2012
I received the Shark cordless vacuum, model SV800-14, today and it is missing the floor brush and small attachments along the wall. How do I get the rest of the vacuum?
Reviewed Feb. 23, 2012
After posting my complaint, I contacted my credit card company. They gladly put a dispute on the charge and refunded my purchase price in full, including S&H. I will keep the money. 1saleaday can keep the product and I will never do business with them again.
Reviewed Feb. 23, 2012
I ordered 2 separate items on 02/15/2012. One item was delivered. The second item was never processed, but I was charged for the item. When I contacted "customer service" they said it was due to a reorganization of the warehouse! They guarantee delivery in 5 days and it is 9 now.
Reviewed Feb. 14, 2012
I bought a GPS two years ago or so. It arrived with chord having cracks along entire length, exposing wires. I tried getting a refund unsuccessful. Against my better judgement, I allowed myself a limit of buying items under $25. I purchased an FM wireless transmitter that was DOA. I wrote explaining my situation and was beyond the 20 days for a refund. I was told that they can only do a return authorization, no credit, refund, nothing. They even suggested I gift it to someone else.
I will chalk it up as a paid lesson as to who not to buy from at any expense. Beware, all merchandise is low quality, refurbished stuff which is not indicated in description of item.
Reviewed Feb. 6, 2012
A Bluetooth headset arrived today. It was obviously used or refurbished, but that was not mentioned in the ad, or the email receipt. Most of the accessories in the original box were missing, including an ear bud. It was sent with the wrong quick start guide (and no user's guide), so I couldn't even get it to work, until I found the manual at the manufacturer's site.
Reviewed Feb. 4, 2012
I returned the tablet in November and they had no record of it. I have sent proof of the return, which they can't find also.
Reviewed Jan. 30, 2012
I just bought a "Wiki Reader" and can hardly read the screen. I looked for a button to brighten the screen light but could find none. Please advise. Thanks, John **.
Reviewed Jan. 28, 2012
I ordered from 1 sale a day back in September. They sent me 2 tablets that didn’t work! I paid about $150 total for them. Here were some of the main problems: 1) They took 2 months to get delivered to me. 2) They didn’t work. 3) I wrote to them and received no response. Finally, I complained on Consumer Affairs and they finally responded to me with this for everyone to see: "Hi Sarah, I'm so sorry to hear your tablet is defective! We've sent you call tags to ship the merchandise back to us at no cost to you, and we’ll issue you a refund. I'm also going to give you a $5 store credit to try and make up for the disappointment. I hope you'll continue to take advantage of our awesome deals in the future. Sincerely, John." I never received call tags nor did I get a $5 credit to my account. I have tried emailing them and calling them since then and nothing. I am so disappointed in their service. They pretty much stole $150 from me.
1Sale (formerly 1SaleADay) Company Information
- Company Name:
- 1Sale (formerly 1SaleADay)
- Country:
- United States
- Website:
- www.1sale.com