1-800-Flowers.com Reviews

So, I ordered an International delivery to Bangalore, India, for my fiancée’s birthday on the 13th. The order was placed 5 days in advance. This was a surprise for my fiancée. I waited, waited and waited to hear about the surprise, but nothing happened. I gave the benefit of the doubt and thought it would be ok to deliver the flowers on Valentine’s day, and still I would have been OK about it. But guess what? Yes, you are right. It did not deliver. Now the worst part comes in... Every time you call customer service to inquire about your order status, you have to wait 30 mins at least. I did that 3 times before I was able to talk to someone. Yes, they did agree to refund my money, but I looked like an ** for choosing 1-800-flowers. Save the hassle and money. Try to get someone else better.

I placed an order for a next day delivery on Feb. 12 to be delivered on the 13th for a friend's birthday. She never did respond if she got my flowers, so I finally called today (Feb. 15) . They didn't deliver them? I was told that they will be delivered on Feb. 16. Of course, they do the whole "We will give you $20 off your next order" that I will not be using ever. Live and learn. They better deliver this time!

1800flowers, I don't even know where to begin. First of all, I have emailed you guys once and left phone messages for you twice and no response. I am in the customer service business as well and I'm not sure what to say about this level of customer service! I thought I would try 1800flowers for my Valentine because the site is nice and professional, and I would be assured a delivery on Valentine's Day. That was the most important thing of course, that they be delivered on Feb. 14th! I placed the order online a full week ahead of time and patted myself on the back because I knew that she would be happy. It is more expensive to use you guys, but I thought it would be worth it.

I ordered flowers from 1-800flowers online, two weeks in advance of Valentine's Day. On Valentine's Day, flowers were delivered by other florists by 9:00AM to the office of my girlfriend, where she signed and delivered flowers for everyone else. By 1:00PM, her flowers still hadn't arrived. I called customer service and they called the florist to find out that the florist couldn't complete the arrangement because substitutions were needed. I agreed to substitutions right then and then was advised that the florist couldn't deliver on Valentine's day, but would deliver them the following day! I paid extra for guaranteed delivery on Valentine's day and ordered two weeks in advance! So I told them to just cancel my order since the florist hadn't even started on them.

I made the fatal mistake of ordering from 1-800Flowers.com as they had the strawberries my wife had mentioned she would like for Valentine's Day. I ordered them and for an additional charge, ordered Fannie May Cupid's Choice Strawberries. Well the second part never arrived and I spent 25 minutes arguing with the customer service person as the "vendor" said they were delivered, yet my wife got only half the order but my credit card got the full hit. Now I got the second half a week later. This is crap and I will never order from this ripoff service again. Don't even think about it. There are much better services out there. Edible Arrangements has never let me down. They just didn't have what we wanted. Next time I will go with them and probably get something better for less money and no pain!

My brother placed an order online that was to be delivered on Valentine’s Day. He needed it to be delivered before 2 pm. He called customer service, waited for 30 minutes, and was unable to get through. He then asked me to call. I waited for 2 hours, only to get disconnected, and then called back again. And after holding for another hour, I spoke to someone in customer service who said she would send a notice to the florist. This morning my brother called and said she never got anything at all.

I ordered Valentines flowers for my wife and they never arrived. I paid a bunch of money for roses and guaranteed V-day delivery. Nothing ever arrived, but my credit card was charged of course. I called customer service and they said that the flowers were being delivered and then hung up on me. After that, they shut down their customer service and I was never able to get customer service back on the phone and of course no refund, no flowers, no "sorry", nothing. After Valentine’s Day, I again attempted to contact customer service with no luck. No answer, just a recording saying to visit the website, which offers absolutely no help of any kind. I filed a complaint with the BBB this morning.

They did not deliver my flowers nor will return emails. I got hung up on after staying on the phone for a solid hour. These people are unbelievable! How am I going to get my money back? If they don’t respond or answer, where should I go? Never never never never use this company again for any reason under any circumstance. I will forever recommend not using them to everyone I know - friends, family, co-workers, everyone!

I ordered a flower arrangement at inflated prices because it was to be delivered on Valentine's day. I get it; it's the second busiest day of the year. I was expecting a slightly delayed delivery and probably less than topnotch flowers. My expectation was low and my special lady would have been happy with anything as long as it had a heartfelt note attached. However, my expectation wasn't low enough. No flowers were delivered on the delivery date. There were no emails, calls or updates to the order tracking page. They took my money right away and never delivered. She is an administrative assistant so she was hauling flowers up for the other girls in her office all day. None of them had a tag with her name. It was very disappointing.

I ordered my flowers on 2/10/13 and paid extra for delivery on February 14, 2013. According to the website, deliveries to a business address will be delivered by the end of their standard business hours. The company closed at 5, and no flowers were delivered. I have tried calling and my longest wait time was one hour and forty minutes, and I never did get to speak to a representative. I emailed 5 hours ago and still haven't heard back. I spent over $100 and have nothing to show for it. They ruined part of my Valentine surprise! Never again will I use them.

I ordered flowers and stupidly, a box of candy, from these clowns last week. The delivery was today. Even though I've got a confirmation email with an order number and name of the delivering agent, the website can't locate my order number? Hm, funny, they had no problems with charging my credit card. Don't do business with these guys. Rip- off!

I ordered flowers for my wife on the 13th for valentine's day and paid extra money, so they would be delivered to her at school where she teaches on the 14th. No delivery was ever made. The school day is over at 3PM. When are they planning to deliver them? I am very embarrassed. My wife really needed those flowers this week. I spent a better part of my day emailing and trying to call 1800flowers. I still haven't heard from them. On their busiest day of the year, you cannot get anybody on the phone. I was left on hold three times for more than a half hour, each time being hung up on. I spent $89 on this purchase. This day was completely ruined. I will never use this company again or have anything good to say about them.

My husband had 12 red roses delivered to me for Valentine’s Day with a box of chocolates. When I opened the box, the roses looked like something you would buy at a corner stand. The petals are falling off. The vase is 2 times bigger than what the roses fill. The box of chocolates looks to have about 6 pieces of candy in it. I have not opened it. I have had to use a rubber band to gather the roses so they do not flop everywhere. On top of that, they are already starting to bend, and I trimmed the stems. He paid over $80.00. There was not any baby’s breath or any foliage as a filler. I beg of anyone who is out there reading this, please do not use this company to purchase flowers. They are a price gouging, money hungry company. I am very disappointed in my husband’s purchase and feel he has been taken advantage of. He is not very happy with the results either. It is the thought that counts and I love him dearly, but do not like it when he has been misled. 1800flowers.com, you suck!

My husband ordered me almost $200 worth of flowers and balloons for this Valentine's Day from 1800Flowers. They arrived late this afternoon and were nothing like what they should have been, a dozen or so tulips that are wilting and old. The vase was supposed to be clear and tall along with the flowers and this one is short and squat. Two "I love you" Mylar balloons should have been included and were not. I have been on hold for nearly an hour trying to get some resolution and the florist who sent them. Their number is suddenly not working, no answer, regular out of service message up and their website says all orders have been suspended. What kind of shady business is this? If you're thinking about ordering, don't do it!

I ordered a bouquet of flowers for my fiancé from 1800flowers.com with a silver vase as well and I paid a pretty substantial amount for everything ($82), included extra for guaranteed shipping on Valentine's Day. My fiancé received the package with just the vase and no flowers! You could understand my frustration since the entire idea of these flowers was the sentiment and making sure they arrive on time. Even a refund does not remove the disappointment and embarrassment that we were both put through. How can a company operate this way? It is absurd to think that a company can operate this way especially when they are put in charge of delivering during such important and sensitive occasions (vday, funerals, weddings, etc). I tried to contact someone and waited on hold for over 45 minutes with no response.

I ordered flowers for Valentine's Day wanting to be the good husband. I got an email confirmation that they were to be delivered on 2/13/13. As of 4pm of 2/14/13, there were still no flowers! I called them and they responded that the delivery hours are from 9am to 7pm. It is a day later and still no flowers. They wanted to deliver them on 2/15/13. Did Valentine's Day change days this year? Now, I have a disappointed wife. I will never use 1-800flowers again and will be sure to let all of my friends and associates know of my experience with them. 1-800 flowers just did not seem to care!

My husband sent me 2 dozen of roses for Valentines. They are rotten, and they smell awful. I'm so disappointed.

I used an Amazon local deal to order an edible fruit arrangement for Valentine’s Day. I placed the order, got it all set up to be delivered on 2/13/2013, and received confirmation. When I got home around 6:30 pm on 2/13, there was no delivery. I called 1-800flowers and was told that their normal delivery window was until 7pm so I would have to call back. I called back around 7:15pm and of course, there was still no delivery. I received a lot of apologies and **. They promised no less than three times that the order would be delivered that evening. I finally went to bed around 11pm, and I still have no order.

My boyfriend was so thoughtful and sent me a (what was supposed to be) beautiful bouquet from 1800 flowers. Well, it was far from that. He ordered a dozen red Roses with Calla Lilies and they came half dead in a box. The stems were already rotting away, lilies were brown and roses looked horrible. They didn't even come decently arranged, no filler, total joke wrapped tight in plastic so they couldn't breathe. I felt bad for my boyfriend bringing these home, so I called them. After 1 hour and 20 minutes, they had a local florist send a comparative arrangement over. It had 4 roses and 2 lilies. What a joke. I guess for last minute notice it was the best they can do. But please, guys, don't ever spend this kind of money through these people. You are better off getting from local florist or stopping at the local stop and shop and having them arrange a nice bouquet. They are 1/3 the price and far better than 1800 flowers! I attached images of the first bunch ($80 + delivery).

My order was placed on Feb 7, 2013 for delivery Feb 9, 2013. On Feb. 8th, I received a call stating that they couldn't make the delivery because "the florist could not deliver to that address." I still don't know what that means. The delivery address was a residence, not a toxic waste dump. I received a partial refund, and I’m waiting for the rest of the refund presently (Feb 12, 2013). 1800Flowers will not make your delivery, they will not apologize, they do not care. You have options - FTD, ProFlowers. I will never ever, ever use 1800Flowers again.

1800 nothing. I tried the same day service for a funeral delivery. Their website asked to call and speak with a sympathy specialist. The agent was very helpful and assured me that the funeral bouquet would arrive at 2pm on the same day. No flowers were delivered. 1800Flowers calls you to let you know the flowers can't be delivered usually after most florists have closed or have completed delivery. This is the second time they have used this tactic and second time (first was mom's birthday) they called me close to closing time. So for a friend's funeral, they called me and let me know they tried two florists in the area and neither of them could deliver the arrangement. They asked if they could deliver it some other time? It's a funeral, the show is over. I was assured that they would have no problem delivering and the customer service agent said I called at 2pm. Wrong!

I purchased the gift box from 1800flowers.com 10 days in advance for our anniversary, to surprise my husband at work. They put the wrong date when they sent me the confirmation e-mail, so I called customer service. They told me it was already processed at FedEx, so I got the tracking number and called FedEx to correct the delivery date. However, the number was wrong and FedEx could not find it. I called 1800flowers.com again but they simply refused to contact FedEx and told me to "Please accept it". I was very angry. How can I accept them shipping on the wrong day that is not our anniversary? I called again, but they kept telling the shipment is on FedEx's hand and not with them. They were not even trying at all! The service is awful and the worst.

I ordered a rose plant and some chocolates from this company. The plant was so small and flimsy. I am sure it won't survive very long. The explanation says that after the rose is done blooming, it can be planted outside. I am sure it won't grow because we are in a drought. As for the chocolates, they are so hard and tasteless. I'm afraid my teeth will break off. I'm not impressed with 1800flowers.com. Their products are cheap and overpriced.

My husband ordered me flowers, and they are the worst flowers I've ever seen. They're all wilted with leaves falling off everywhere. How can they stay in business with such poor flowers? I'd rather get my flowers from the local market than to ever buy from this place again.

My boyfriend ordered a $70 bouquet from 1-800flowers for my birthday. He was so excited to surprise me with what were supposed to be gorgeous roses. I waited for the flowers all day. They didn't arrive until 7pm. I wasn't too bummed until I opened them. They smelled awful and when I looked, they were wilted and dead. They were also extremely hot. We tried to save them but it was a lost cause. My boyfriend was so pissed off and disappointed that a company could put out this kind of product. They knew they were shipping to Arizona in the summer and they should have accounted for that. When we called to complain, they offered us another bouquet. At that point, my birthday was over and we wanted nothing to do with 1-800flowers. They offered a free offer in the future, which again was totally not useful. Finally, we just demanded a refund. Worst experience I've ever had and will never use them again.

My previous husband and I were celebrating our first Valentine's Day just 2 days before we were to get married at a bed and breakfast in Arkansas (we lived in Oklahoma). We wanted to get a nice bouquet of flowers for me for Valentine's Day that I could take a few flowers out of to use for my wedding bouquet. We went online to the 1800Flowers website and found a nice bouquet. We ordered it at least 2 weeks in advance to be delivered to me at work. The order indicated the flowers would arrive by FedEx, not a local florist (which surprised me). I didn't think this would be too bad because they were supposed to ship next day to arrive by 10am on Valentine's Day, and I knew if the flowers were packed right, it should be okay.

Every year I send flowers to my daughter on her birthday. For her last birthday, I ordered what I thought was going to be a beautiful bouquet of flowers for her 16th birthday - a very important day in a young girl's life. When I hadn't heard from my daughter that she had received the flowers, I called 1-800-flowers to check on the delivery of the order. They had no information on my order (yet took my money) and wouldn't give me the name of the local florist handling the flowers so that I could call them myself. My daughter did receive flowers, hours later than promised by the florist, and they were not even close to what I had ordered for her. They did give me my money back and a coupon for 15% off my next order, which I will not use since I will not order from them ever again. The worst thing about this is having my daughter think I had forgotten to get her flowers for her birthday.

I ordered flowers for the funeral of a close relative, received a confirmation email it was sent, and then two days later was called to be informed that it was never delivered. They then tried to blame it on me. They said it was the wrong address, except the confirmation email they forgot they had sent had the right address, at which my relatives have lived for 30+ years. They offered nothing except for me to give a different address and to keep apologizing for the "inconvenience", oh, and $20 off my next (?!) order. After I composed myself enough to think it through, I called back and asked why they didn't call either my number or the number given for my relative when they had the "wrong" address. I was put on hold while they found out that the local florists' system was down. Apparently, it was not down enough to send out incorrect emails about delivery, but down enough that they could use it as an excuse.

My order not only arrived a day late but what was sent to my mom has nothing to do with what I ordered. They are absolutely terrible and definitely not worth $104! The first picture is what I ordered from them. Obviously, the second was what my mom got. I’ll never ever order from these thieves. They steal your money! And they think giving you $20 that expires in 10 days will solve it and which I haven’t even gotten! That's **. They should give 50% money back when it's delivered late and if the product doesn't correspond with what you ordered! They are terrible! Go to other sites to order flowers. They will steal from you!

I ordered some flowers to be delivered on December 26th, 2012. I ordered on December 22nd and today my mother didn’t get her flowers. This is the second time this happened. I ordered last year and they delivered a day late. They always deliver something different from what you’ve ordered. I spent $100 for nothing. I advise to use many other flower sites, which I’ve had good experiences with. 1800-Flowers is unprofessional.

My father worked for 1800flowers for a short time. They require employees to download programs that had a negative effect on his new computer, so he resigned and took another job. He is still waiting for a check. He worked for Cheryl's which is part of 1800flowers. Human Resources disputed that he started when he did at first and said they had to check with Cheryl's. Then they promised to send his check out Express Mail but if they did so, he would already have it. I am left to wonder if they have any intentions of paying him. If not, I will help him get an attorney. He is also owed for the following week, so it will be interesting if they try to get out of paying him for that as well. I would not order from either now. I wonder if they care that their business practices chase away customers.

I ordered the Healing Memories-Multicolor Pastel large arrangement. The first arrangement was some horrible, tacky, bright neon arrangement filled with Carnations. I was trying to send flowers to a friend in mourning. They were a sympathy arrangement, and a bright, horrible arrangement was sent. Do neon colors say sympathy and comfort? The second arrangement was sent and was closer but nothing near what the website picture shows or worth $70. It looks like someone bought flowers from a grocery store and put them in a vase with a ribbon, not even close to being worth $70 plus delivery. My experience with 1-800-flowers was beyond disappointing and embarrassing.

I ordered arrangement from the website, total ~$94.00. After flowers were delivered, I got a notice that the arrangement was changed because the florist did not have white lilies and they said they hoped the florist made substitution of equal value. And that they would issue $20 gift certificate against future order. I wrote back and asked specific about the arrangement delivered and that I never received a gift certificate. They responded that the certificate was issued but never addressed my concern about the original order. Fortunately, I paid through PayPal, so I escalated complaint but do not have a response as yet. The customer service response here is totally defensive in nature and their guarantee about satisfaction on the website is just words for them. I would never use this service again.

The first order this summer were two arrangements - for my mother-in-law and sister-in-law. I was sending condolences regarding the death of my father-in-law. I ordered in the morning and paid extra for same day delivery. They received their flowers three full days later after I had to follow up. Then, I asked for delivery confirmation and the florist lied to 1-800-Flowers and said they delivered the day before they actually did. I asked for the florist's name and they wouldn't give it to me. I can't say I understand that policy as I'm the one who paid for the flowers.

We ordered flowers for special persons for their birthday. They didn't get them. We weren't notified. Several emails and several long phone calls resulted in two failed attempts where they promised to deliver and didn't. 1800 offered to try a 3rd time for half price, but I said there should be no charge since they screwed up twice before. They declined. Tracking tickets from both attempts said the flowers were out for delivery but never confirmed delivery. They just never made it to the home of our special person. Every time I called 1800, the rep (some huge call center somewhere) said she would check with the florist and call me back. No one ever called me back nor gave me email updates. I was not given the florist's name so I could check. I was solely responsible for getting back with 1800 each time. After the 2nd non-delivery, I fired them. It's either a bad florist or bad communication between 1800 and the florist or both. I strongly feel dislike, bordering on hate, for 1800flowers.

Horrible service - I ordered a floral arrangement for my friend’s birthday, and they did not even make it! When I cancelled and asked for a refund, they only gave me a partial refund! They have not refunded my money and did not give a credit as promised, not that I would want to use that service!

OMG! I got a call the day of the funeral indicating the flowers were undeliverable although the request was for the prior day just in case there were problems. 1800 flowers calls the day after the delivery date to tell me they were unable to deliver to the funeral home with the correct address. Seriously! I am speechless! That is terrible because it was something I wanted to be buried with the person. Please do not use them. That was a horrible error!

I placed an order on Sunday, August 26th to have flowers delivered on Monday, August 27th. You don't find out until you have paid and received the confirmation that the standard delivery time is between 9 am and 7 pm. So, I called 1800 pathetic and told them that I needed the delivery to occur before 4 pm. It is now 6:30 pm on the 27th and the flowers never arrived. I called four times to find out where the delivery was and the same pathetic answer was given, "It's on the delivery truck." I will never ever use this service again! They are a pathetic excuse for a company and people should be aware of the lack of concern, customer service, and sense of urgency this company fails to offer. I hate them!

I ordered flowers to be delivered on the 8th but they did not arrive. When I called, the person who could barely speak English apologized and guaranteed that they would be there on the 9th. The 9th came and went with no flowers. I tried contacting them but their phone line was busy all day long. I contacted PayPal (through which I paid) to lodge a complaint but they were also unable to contact them and escalated to a claim. I got an email from 1-800-FLOWERS on the 10th (well after her birthday) to say that they were "arranging to make the delivery." Guess what? On the 10th, no flowers! They are just plain crooks - never ever deal with them.

It was my girlfriend's birthday. I wanted to send flowers to her office. I called 1-800-Flowers early in the morning to be sure they would arrive on time. Her office is in Manhattan. She never got the flowers. Then, the madness begins. I tried using the company's order tracking system. If anyone is reading this, don't bother because it doesn't work. It just makes you even angrier. So, I called them and spoke with a customer service rep who could barely speak English. She told me the order was on the way. It was 5:25 pm. My order was on the way to my girlfriend’s office in Manhattan at 5:25 pm. This is the second time I've been screwed by 1-800-Flowers. I will never use them again, nor should you.

My experience was awful! I had no choice but to wind up with an arrangement from their sorry excuse for a florist in Santa Rosa called Floreria Selena! I placed my order online at 1800Flowers for a flower cake that looked lovely. It was my daughter's birthday on the 4th and I wanted it delivered that day. I paid an extra $14.99 for same day delivery. I also added a balloon for $4.99. The cake never arrived, although my daughter waited until 6:45PM before leaving the house on her birthday! The next day, it was delivered close to 7PM. No balloon was delivered and the cake was the ugliest, sorriest looking thing I ever saw. Instead of white and pink flowers, they were dark purple daisies and dingy dark pink carnations. Instead of candles all around, there was a dark red rose. It was fit for a funeral but even then, the workmanship was so shoddy it looked like a 7-year old put it together. I was disgusted.

I ordered flowers, which were delivered promptly. However, the item was changed were not the ones I ordered and I was never notified of the change. I expected a refund of $33.24 to PayPal account and they told me it could take 30 days to appear. Be aware that these people are floating your funds and using your refund money to support their business. It maybe a small amount but out there, there maybe someone who is still waiting for much larger refund. I would not recommend this company to anyone. Also, your customer service is transferred to the Philippines and they are outsourcing their employees instead of employing the unemployed in the US to help solve the unemployment problem in this country.

I ordered flowers for my friend’s 50th birthday. The flowers that she received didn't look like anything in the picture and they forgot to add the balloon. When I called them they said, "Sorry for the inconvenience, we will send another bouquet of flowers with the balloon tomorrow at no cost to you. Plus, we will send you a $25.00 voucher.” The next day she received one rose with a balloon. I then got a survey in my email, I filled it out telling them what my issues are and that I never received the $25.00 voucher (which really I don't care about but they offered it). I then get an email that says "I am so sorry about the inconvenience, we will send out another bouquet of flowers to her on 7/17 and send you a voucher for $25.00.” She never received them. I went through this whole thing two more times to get the same staple answer. They really should train their people better to at least "don't say what you are going to do when you are not going to follow through" and to quit using the same phrase across the board. This company is the worst flower company I have ever used. Never again.

I ordered flowers for my girlfriend in Canada. The order was processed and the money was immediately zapped out of my account. I received a phone call that the florist could not deliver the flowers and how terribly sorry they were for the inconvenience. They offered to deliver the flowers on a Saturday which I refused to do and demanded the order be canceled and the money returned immediately. I was told the money would be returned to me in two billing cycles. I sent an e-mail detailing the issue and stated I was not rewarding bad service with my money and demanded an immediate refund. An e-mail was returned to me with an apology that my order did not meet expectations and a $25 savings pass towards your next purchase. There will not be a next purchase via 1800-flowers. I contacted the Fraud Division of my bank for the return of my funds.

Never use 1800flowers. I ordered $84.99 valued shades of pink and red roses (91457l) for my mom's 70th birthday and they delivered absolutely something else.

I ordered Mother's Day flowers to arrive prior to Mother's Day to avoid the last minute rush. I wanted the flowers to be delivered on Saturday and paid extra for that delivery. The flowers never arrived on Saturday. After calling, they said it would be delivered on Sunday. I called a few times on Sunday and they apologized for not delivering on Saturday and told me that the flowers will be delivered that Sunday. However, after numerous conversations, the flowers never arrived. This was the first time that I ordered from 1800Flowers and I will never order from them again. If they cannot commit to their delivery, they should not have taken the orders. There should have been a sign stating that they are at capacity. Therefore, I could have gone to another merchant for the flowers. Going forward, I will use Proflowers because I hear that they are much better.

I ordered flowers to be delivered on Mother's Day, May 12th 2012. The flowers never arrived. I waited until the end of May 13th to call and find out what was going on. The representative was kind and accommodating, claimed the order was cancelled with no explanation provided to her, then promised delivery the next day and offered $25 credit for the next purchase, which would appear in a future email. The flowers were delivered as promised the next day. They were okay-looking, but not exactly what I thought was pictured when I spent $73 on them. My mother was happy to get them and by the deliverer, she was told a story about a truck breaking down preventing delivery on the 12th. This was never explained to me. Meanwhile, the email with $25 credit has yet to arrive.

I ordered flowers from them for Mother’s Day. They called me to ask the day and time for delivery which I supplied. I found out later that the package was delivered on the wrong day and it was also dumped on the front steps and left there. Disgusted. I called their customer service which was a joke. They told me they were dealing with it and would call me back the next day. It has been weeks and I still have not heard from them, no refund.

I ordered flowers for my mother for Mother's Day on 5/1/2012. I ordered very early knowing that Mother's Day is a very busy time. I requested delivery for 5/10/12. So far, my mother still has received no arrangement. I have now called four different times and as with other consumers got nowhere and had a hard time understanding any of them. I don't want their discounts, etc. All I want are the flowers delivered. Run fast and far from this company. I will never order from them again. Oh and by the way, my two emails to them went unanswered as well. Shocking!

I placed an order early Saturday morning via phone. The lady taking the order could not speak clear English, or understand much of what I was saying. Well, after repeating the conversation again and again, she said, "Okay, ma'am. Order will be delivered today, Saturday, May 12th." Okay, I paid with ATM and in checking my account, they charged me $248.61. Are you kidding me? I called and spoke to their reconciliation dept. who faxed to my bank authorization to credit my account full amount and they would send a free arrangement for my trouble. Well, here it is Monday, May 14th and still no flowers delivered to my daughter. They ruined her Mother's Day! I have spoken to so many reps and got jerked around. They are sweet as sugar but do nothing! Contacts were Nicole, Karen, Tiamica, Lillian **, reconciliation specialist.

I ordered my wife flowers and a balloon for Mother's Day and received an email confirmation and further verified that my credit card was charged. However, she never received it and when I checked the website today, it said it was “canceled,” yet I never received an email and the charge still existed. I am currently stationed in Afghanistan and there is very little I can do for my wife this Mother's Day, so flowers were it!

I ordered flowers for a Mother's Day gift that were to be delivered on Saturday, 5/12 and they never arrived. When I called on Sunday to check the status, they said they talked to the florist and they were out for delivery and would be there by 9 PM. They never arrived. When I called today, they said they called the florist and that they were out for delivery today because the florist had to close yesterday. I’m not sure how they could have talked to the florist yesterday if they were closed. I am supposed to be getting a full refund. In the meantime, it’s totally embarrassing that my mom got nothing for Mother's Day! I will never use them again.

My daughter saved her money, placed the order on her own on 05/08/12 and I never received her gift on 05/11/12. She called to check the status on Friday and was told I had to stay at work till 7:00PM. I got off work at 5:00. At the time of order, she informed them it was being delivered to a place of business and needed by 5. She was never told it could take up until 7PM to be received. But I waited till 7:10PM because she was told it was on its way and she wanted to make sure I received my mother's day gift, but I waited for nothing. Tracking shows that the gift was never even shipped. I will be placing complaints wherever I can find to share this experience.

I ordered a flower arrangement for my mom on Thursday, May 10th, to be delivered on Saturday, May 12th, 2012. Well, here it is, Sunday, May 13th, 9:10pm and still no delivery has arrived at my parents’ house. I called 1800Flowers twice yesterday. I was first told that they had been delivered. I called my mom and asked her (which spoiled the Mother's Day surprise). I called back to 1800Flowers and informed them that there were no flowers delivered. They checked again, while leaving me on hold for ten minutes. I was told that it was still in route. This took place at 8:47pm, Saturday, the 12th. I called again today (Sunday), and they said it would be delivered today, a day late! It is now 9:23 Sunday night. I just talked to my mom and she said nothing has arrived yet! I will never use 1800flowers again. My mother’s day plan was ruined!

I ordered the Fields of Europe arrangement for my mother for Mother's Day. She's very elderly and lives with us. It was horrible and looked nothing like the lush picture on the website! This was designed and delivered by a local florist, as per 1800flowers.com's policy. They should fire whoever created this atrocity. This was supposed to be a stunning bouquet and arrangement. Flowers were sparse. There were only two roses in the entire arrangement. One was a bud and the other was half opened and they were already dropping petals when they arrived. Then the little bud started drooping last night. By this morning, both roses were dead and the rest of the arrangement is already browning. To top it off, the actual arranging of the flowers was a joke. No real variance in the length of most of the flowers! And some of the short flowers were hidden down in the middle of the entire bouquet! It literally looks like someone's visually-challenged, clumsy relative took a bunch of dying flowers and shoved them in a vase with water. It's the ugliest arrangement I've ever seen.

I am very disappointed with 1-800-Flowers. I spent nearly $70 on a flower arrangement for my mom for Mother's Day and what she received was nothing like what I ordered. She sent me a picture and it looked like a bunch of flowers that the florist had leftover at the end of a busy Mother's Day weekend. There were about six flowers and the rest were all fillers. None of the flowers shown in the online arrangement were included and it didn't nearly have the same color scheme. I plan to ask for a full refund. What a disappointment and an embarrassment to my mom. I could have done a better job myself. She even offered to return the flowers to the florist if it meant getting my money back.

I ordered flowers for both my mother and mother-in-law on Wednesday, May 9th, 2012. I was promised delivery on Thursday, May 10, 2012, before 7 p.m. ET. No flower delivery. I called back Thursday, May 10, and was told the flowers were on a FedEx truck to be delivered on Friday, May 11, 2012. No flower delivery. I called back and was told by the "agent" that the flowers were refused at my mother's nursing home. I called the nursing home and the girl that had been there all day said there was never any attempted delivery from FedEx for my mother that day. I called back to 1-800-FLOWERS and got another "agent" who told me she would re-order the flowers from a local florist to be delivered today, May 12, 2012. There are still no flowers. I sent them an email requesting an update. The phone wait was entirely too long (I've listened to the entire Four Seasons on hold) and no response.

I received flowers yesterday afternoon from our daughter for Mother's Day (tomorrow). It was an arrangement of assorted colors of baby roses. All of the white roses were nearly dead. You cannot send an email direct to the company and attach photos, but I completed the "customer service" form. So disappointing. If they spent half of their advertising budget doing a proper job, satisfied customers would do their advertising! I requested that they refund the money to our daughter.

I received an arrangement of flowers for mother's day that cost $106.00. The arrangement was 8 inches tall overall, one dozen open roses. The arrangement ordered was long stem roses, with lilies and other flowers in an 8 inch vase. 1800flowers customer service was horrible. They offered to send another arrangement and when I said no, they offered half a refund.

Yesterday, 5/10/12, I ordered for my mother both flowers and chocolates for Mother's day. Today, 5/11/12, I received a call from my mother thanking me for the flowers. I asked about the chocolates. Turns out they were never delivered. I am on my third call of the day with 1800-flowers presently as when I started calling at about 1PM eastern time. I was told that the florist failed to put the chocolates on the truck with the flowers. During the first call, I was assured that the chocolates would indeed be delivered today. During my next two calls, as the chocolates were not delivered prior to 7PM eastern time, I was offered a number of credits and discounts and apologies. I declined the offers and only wanted my complete order to be delivered. I work in a heavy customer service arena and have wasted half a business day trying to resolve this issue. This has created a loss in my income as well as a heightened level of stress as the call I am presently on is crossing 50 minutes at this moment.

I'm very disappointed with the service at 1800 Flowers. I ordered flowers for my mother for Mother's Day, but I wanted them to be delivered today (Friday, May 11) as a surprise to her workplace. I placed the order this morning. After messing up the address once - they thought that my mom's workplace is a residence, though I clearly marked it's a business - and ignoring my request to have the flowers delivered to my mom's place of work before the workday ends, the customer service rep told me they would deliver the flowers to my mom's home by 7 p.m. tonight (Friday). The rep promised this at around 3 p.m. to make up for it.

I ordered two arrangements for my brother-in-law who died suddenly on 12/16/11. When we went to the funeral home, only one was delivered. When we inquired, we were told it was out of the delivery area of the florist that we placed the order with and they would look into this. Numerous phone call with no response and when I called the corporate office, no one would talk to me. They said it was out of their hands and hung up on me. We finally had to stop payment to get any results. I honestly feel that they thought we were out of state and would not know what was delivered so they sent a smaller arrangement and they didn't send the second. I would never do business with them again. It was a terrible experience.

I have been getting charged since I got back from overseas in 2009 because I ordered flowers one time from 1-800-Flowers. When I contacted them, they reimbursed one month and then started charging me again.

I ordered flowers on 4/15/2012 for delivery on 4/20/2012. I received an email on 4/20/12 with the wrong confirmation number and my name incorrect concerning the flower order. I received a telephone call offering me a 15% discount prior to receiving a message that I had no flowers for delivery and at 4:30, they would not be able to deliver them. I ordered them 5 days prior.

I ordered an arrangement for an employee of mine that had lost her mother. I ordered the flowers on 4/12 at 11:30 a.m. and requested the same day delivery. I did not find out until the day of the burial that the flowers never arrived. I called to find out why, they stated it was because the order had been changed. I explained I called them 2 minutes after placing the order and changed the last name on the order of the person they were being sent for. They were not able to offer any explanation as to why the order was stopped. But they agreed to refund my $85 order in full and they would still send the flowers to my employee’s home address.

I ordered flowers and balloons a month in advance of my mother's birthday. The customer service is terrible. The arrangements are not what were advertised on their website (as they can substitute flowers at their choice). This particular 1800flowers store in Bay Ridge believes that delivering flowers to funeral parlors is more of a priority than delivering flowers to live people! I was guaranteed a specific time during the day for delivery and hour after hour, it never arrived. Finally, I cancelled the order while it was on the delivery truck.

I ordered flowers on the phone and was guaranteed delivery before the funeral. I received an e-mail 42 minutes after the funeral started, saying that they were unable to deliver the flowers. Instead, the e-mail asked for the family's address (it was misspelled). I'm not going to call my boss and say, “Hey, sorry your husband just died, but can I have your home address since 1800flowers messed up?”. They, 1800flowers, didn't call me. They sent an e-mail 42 minutes late. I could've called a local florist first thing this morning or even the funeral home itself.

On March 2, an order was placed for flowers to be delivered "some time" the same day to a hospital patient. I placed the order at 8:45 AM via web page. At 10:00 AM the patient was out of recovery and moved to her room by 10:05 AM. At 1 PM there are still no flowers. So I went to the info desk and noticed three arrangements were waiting to be taken to patients’ rooms with my order not there. At 4:35 PM I called and still there are no flowers and the customer service rep placed me on hold to contact the local florist. To my dismay, the "driver" told the florist he was there at 1 PM and the patient wasn't in her room yet.

I ordered flowers on 02-23-2012 at 9:16 am. I read the print carefully before ordering to ensure the flowers would be delivered the same day. The print stated order prior to 2 pm for same day delivery. Throughout the day, I checked the site for a tracking number, nothing. I called customer service at 6 pm and was told delivery was until 7 and it would be delivered. At 7:30 pm, I called again and was told the store is now closed and the flowers were not delivered with no explanation as to why. I was refunded half of my money back and given a $20 future coupon which is not needed because there will not be another order placed. The address for delivery would now have to be changed assuming it would be delivered today. Today, 02-24-12, there is still no tracking number available. I was promised it would be delivered today by 2 pm. If not, I will be requesting the other half of my payment. This is totally a huge inconvenience. My mother's birthday was yesterday, not today.

I ordered an iris and tulip bouquet on Feb. 16th to be delivered Feb. 21st. I checked on their web status daily to see how the order was doing. The link to "order tracking" always took me to an unknown FedEx tracking with no status.

My husband ordered flowers from 1800flowers for Valentine's Day because he was going to be away on business. He had ordered them two weeks in advance. He had to change the address to our home address after finding out I was taking the day off. He had the original order confirmed in writing and the change in the order confirmed in writing. It is now three days later and still no flowers. What is the point in charging someone an extra fee for something to be delivered on a specific date if you're not going to deliver them at all? Not that I would have wanted to get the flowers anyway from what it sounds like from what others are writing about the poor quality of the arrangements.

1800flowers took my money for a flower delivery on Valentine’s Day but failed to deliver, failed to communicate the missed delivery and failed to refund the money. They have illegally used and held my money with no intention of providing service. They say they will refund the purchase price, but with no interest or compensation offered.

I ordered 2 dozen roses to be delivered on the 13th in hopes that it wouldn't be an issue for Valentine’s Day. Only one was delivered. I spend about 30 minutes on hold on the 14th before speaking to an agent and they said they would take care of it. I get a voicemail on the 15th asking, "Do you want the flowers delivered today or tomorrow? Please call us back." I call back only to go through the automated voice system and it says, "All agents are busy. Goodbye," and hangs up on me. I try again around 6 pm on the 15th and sat on hold for more than 45 minutes and had to hang up without even speaking to an agent. I call again on the 16th and sat on hold for 25 minutes and finally reached an agent at which point they confirm that they ** up and if I want the flowers delivered today, that's 4 days after my original request. So all I can do is cancel the rest of the order and will start using Pro Flowers in hopes that they have their act together and can use some common sense when dealing with an unhappy but patient customer.

My husband placed a large order prior to Valentine's Day 2012 and paid extra for guaranteed delivery on February 14. The flowers were supposed to be delivered to my place of work. My husband provided explicit directions to my office where everyone is required to wear a photo ID badge. Absolutely nothing arrived despite an email update to him stating that delivery was successful. Today is the 16th. We have sent two emails with no response. I will get a refund, and we will never pay for their products or services again.

1800Flowers ruined my Valentine’s surprise! I order my flower delivery on February 6, 2012, exactly 8 days before the big day (Valentine’s Day). I even asked that the arrangement be delivered on the 13th instead of the 14th, which is a day early so I could really surprise my secret lover. The flowers never got delivered on the 13th and I thought no problem. So I called that evening to the 1800Flowers to complain and to confirm that it would be delivered on Valentine’s Day early since it was a day late already. They assured me that it would and did the usual apology. On the 14th by mid-day I began to worry, so I called 1800Flowers again to complain, and as expected I had to wait on the phone over 30 minutes but this was worth it. To my surprise the person on the phone said it was a mix up and they could not guarantee delivery on Valentine’s Day because of the amount of orders being delivered that day was great.

The company charged me extra to have my order delivered exactly on Feb. 14. I have called and emailed them twice, and they constantly ignore you. I paid a little over $146 on this order, and the gifts were never delivered. I am irate at the unprofessional-ism of this company, and their disregard for their customers and guarantees. This is nothing short of false advertising on their guarantees, and a scam to ignore the costumers who were ripped off. I have checked their Facebook page, and they seem to have done this to a multitude of people. This company deserves to be shut down completely, for their scam filled actions. They are nothing short of con-artists.

My boyfriend ordered me flowers to be delivered to my place of business and they didn't show up until 8:45pm that night. When I came in the next day, I received them. They were dry and dying. A petal immediately fell and they are limp in the vase. The flowers came with no water or wet sponge to keep moist. The edges of the flowers (red roses) are frilling and black.

On February 14th 2012, my boyfriend ordered me flowers and they were never delivered. They falsely advertise Valentine's Day delivery guaranteed and that was not the case. The representatives were unhelpful and lied that they would get back to me and did not. The order also stated that I had signed for it which was false. How can I sign for it if I never received it.

I ordered flowers for my wife to be delivered on Valentine's Day. I ordered on February 8th to avoid the last minute issues. I also paid the extra to make sure that the flowers were delivered on February 14th. Flowers were never delivered and to make matters worse, 1800flowers tracking system did not work. When I tried to call for a representative, a live person, the phone call abruptly ended.

I ordered (on 02/07/12) a dozen of long stem roses for my wife for Valentines day, where the total amount was charged to my credit card on 02/07/12. However, I was waiting for it all day yesterday (02/14/12), and tried to track the shipment on the web, but no record shows on the UPS website. I have also tried to contact 1800flowers by phone, but received a message that they are busy, and cannot answer the phone, then hung up. I tried checking the shipment status again via the UPS website today (02/15/12), and there is still no record, that the order was shipped or received by UPS. I tried to contact 1800flowers again by phone, several times, until one time, I was put on hold for 20 minutes, when a guy came on the phone, and I was about to give him my order number, when he said to wait a second, and the phone was again cut off.

My husband placed an order for Valentines day flowers, which were never delivered, although the 1800 flowers tracking site indicated that they were delivered at 9:35 PM, on February 14th (yesterday), to whom we don't know. Our numerous phone calls to the customer service department, served only to continuously reach a recording, claiming that they were extremely busy. We eventually sent customer service an email expressing our dissatisfaction with the service, and demanding a full refund.

In February 2010, I ordered flowers for $100 to be sent on February 14. The flowers were not delivered until 3 days after. I called, as usual they apologized and that it won't happen again.

The flowers ordered were not delivered. I received no call, e-mail or any other communication.

Last week my wife went to Hong Kong on business for two weeks. This was supposed to be our first Valentine's Day together as a married couple but yet, work needed her there. So last week, I placed an order for some flowers to be sent to her room.

I ordered roses from 1800 flowers for Valentines day and when my girlfriend received them, they were wilted and have holes in them. I then called 1800Flowers and they kept me on hold for 45 minutes because of "high call volume." Here is an idea...Sell a good product and you won't have to worry about people calling in and complaining about their orders. I will never order from 1800Flowers again. Frankly, they should be put out of business! Buyer beware, the products at 1800Flowers are sub-par.

11am: A co-worker receives flowers from 1-800-flowers delivered to our office.

I was charged for flowers on 1/25/2012 to be delivered on Valentine’s Day. I received confirmation of delivery through email and hey, no flowers delivered.

I ordered flowers, balloons, and candy for my wife on Valentine’s Day and they charged me extra to make sure the delivery would be made on the 14th (order placed the 9th) and they never made it. They did offer to give me $20 off my next order.

I ordered some flowers on Feb 8th, and although they offer same day delivery by local florist, I decided to order in advance, just in case. I chose to have the flowers delivered on Valentine's day (today), but after speaking with a representative just now, I was told that they attempted to deliver my flowers at 7:53pm, yesterday (Monday). This is so wrong on all levels because while placing the order, it stated it would be delivered between 9am-5pm. Additionally, I mentioned in the order that it will be delivered to a courthouse which should have been clear that no one would be there that late. I tried to give them a chance by calling my girl and have her ask the security at her job to see if there was a package delivered from the day before and they advised that they would have not even accepted it. So I called back to ask if they can have it redelivered and this was shortly after 9am and I was told they cannot guarantee delivery today; thus ruining my Valentine's day. Now I have to place an order with a local florist instead. I am gravely disappointed and will never ever order from 1800-flowers again. They are the absolute worst when it comes to being reliable and the absolute best at ruining a special day!

They charged me extra to be delivered on Valentine's Day. They delivered it a day early, not on Valentine's day! What is the point of sending a gift on Valentines day, paying extra to ensure it is delivered on Valentine's day and they deliver it a day early? And then, they blamed FedEx saying that they are speeding up the deliveries. Totally ridiculous and would not give me my money back even though it was only $5. It's still upsetting and aggravating!

I went online to order flowers for my mother-in-law, which I have done several times before and I have forgotten my password. I asked for it 5 different times and it was never sent to me. So, I went on as a guest and was told that this email address already belonged to someone and I couldn't use it. Had a live chat and still wasn't solved. You, obviously, have my email address, as I get email ads all the time and after I finally placed the order by phone, I received a confirmation. It seems to me that you want everyone to register via Facebook and after reading what all you would have access to, I refused to sign in on Facebook. To say I'm dissatisfied is an understatement. I have used this service for years, but it looks like I will no longer be using it as you will not email me my password and I will not go through Facebook,.

I ordered balloons and a bear for a young lady having a premature baby. The mother was out of her element and needed the boost however, though I was assured same day delivery, I found out it did not happen! I called the company and complained profusely about their falling down on on their promise.

My complaint actually involves multiple complaints. This was my first time ever using this service. I ordered online (order number W00542405413415) for my mother Kathy ** and my grandmother Lucille **. The packages were the same order number and address, and were to be dropped on December 28th, 2011, a Wednesday. They only delivered one package (my mother's only), and didn't even email me anything about the other. I had to email them, to which they replied it was on back order for a week. I furiously called them up and spoke with a manager, who apologized profusely, asking if they can change it to a different product, and offers a discount, and the product to be delivered the next day, December 29, 2011. I agreed, and the next day, I got another email from them asking me to call immediately.

If I could do less than one, I would. I ordered flowers to be delivered for the opening night for a friend's high school play—her first time as a teacher and director. No flowers were delivered. No contact made to me to tell me they couldn't find a florist in the area. So, no flowers. When the recipient didn't mention the flowers at all, I contacted 1-800-flowers. I was told they couldn't deliver them due to a failure to find an appropriate florist. Again, these are no good late. They offered to refund 1/2 my money. Half? They didn't deliver anything!

I ordered chocolate covered strawberries for my mother for her birthday. They were supposed to be guaranteed to be delivered to her on a Friday but were not so they sat over the weekend at the shipper. They sent them late - the following Monday and they were ruined. The chocolate melted. I contacted them mutiple times but they failed to respond to me - they pretty much ignored me so I will never order from them again.

I ordered flowers to be delivered to my mother in the Atlanta area for her birthday. When they didn't arrive, I called to check the status and was told they couldn't find a florist in the area to deliver. This was in Atlanta suburbs and they couldn't find a florist?

My husband working in Afghanistan with the U.S. Army purchased flowers for me. I saw the charge of $80+ dollars come across on our bank statement from 1800flowers.com and was surprised the arrangement that was delivered was so much because it was very small.

I am totally floored right now, ready to start blogging away. Seriously, as a consumer, as a customer service professional, as a human being, I am not happy at all. Before we begin this adventure, let me be very clear. I just want my mother to receive her flowers. I don't want any more credits (of course, I'll take if you'll offer it). I don't want any more "Savings Passes" (probably not going to be using those again). I don't even care if I get an apology. If anything, I want 1-800-flowers to actually learn and implement a checks and balances process to prevent mistakes like this from happening to more customers.

I am very disappointed with 1-800-FLOWERS.COM. I had ordered a beautiful flower arrangement for my mother-in-law from 1-800-flowers for Mother's Day and they just simply cancelled the order the day before without ever notifying me and they had my email address! Apparently they could not find a local florist? How is it possible? Anyhow, need I say how disappointed everyone is? I will never use them again and encourage everyone else not to. My mother-in-law did not get the much deserved flowers for mother's day! She was very sad thinking we forgot about her.

Perishable strawberries were delivered on time. UPS driver hid them so well that the recipient never found them for days until I called. When these were ordered, the recipient's phone number was on the receipt. But the driver failed to leave notice on the door, failed to call recipient, failed to notify a neighbor, or even take them back. All businesses need to stand behind their items and the way they are delivered.

Horrible customer service! I will never deal with them again! I ordered $100 of roses to be delivered to my girlfriend's office on 2/14. They never showed up and the website says that they were delivered and signed for at 9:21pm at night! Who in a locked up suburban office building would have been present to sign for these on Valentine's day night?! I emailed and called several times with no response. It took me 2 days of calling to get a person on the phone who offered me a refund. Complete waste of time, effort and money! Never use them for any reason!

The flowers I ordered from 1-800-Flowers never arrived as I paid for the service. Please don't use this service as they are a rip-off and they ruined our Christmas for my 86-year-old mother. What a disappointment with this company!

I ordered flowers for my mother's birthday. My mother lives in Phoenix and I expected they would use a local florist as they previously had when I ordered them for Mother's Day. Instead, they shipped them from California, where they sat all day on a hot UPS truck, and were dead by the time she finally received them over a day later.

As an affiliate florist for 1-800 Flowers, I filled orders for Vancouver, B.C. Canada for them. I sold over $2,000 in orders for May 2010, and to date they have never paid me. My shop code is **. They do not have any way for me to contact the people who are directly responsible for paying their florists and I have been given the run-around only fortifies what everyone on this site agrees is that their customer service and communication is non-existent. They fall short both for direct customers who order the flowers and for the florists who are filling the orders for these customers and then the florists doesn't get paid. What a racket! As a small flower shop owner, we are indeed in need of every dollar that is owing to us. To sell over $2,000 in orders and then not get paid hurts financially, and inhibits our bottom greatly. I'm no longer a 1-800 Flowers (Bloomnet) florist. This puts me at risk of never getting paid without legal action and I need help here.

My wife purchased some flowers with 1-800-flowers. She was offered a $15 discount on next purchase and accepted the offer. Little did she know, this offer also said she agreed to purchase a membership with LivWel at $11.99 per month. She was totally unaware of this scam and did not want membership with LivWel and never heard of this company before. I called 1-800-flowers and the agent said we were not the first to complain about this and it was the buyer's responsibility. She said, "Nothing is free." I called LivWel and asked to cancel our subscription and to refund our money. I am waiting to see if they complied. $11.99 monthly recurring charge.

The flower company did not deliver my flowers the day they were supposed to. And then, on the second day, the florist with whom they deal refused to deliver my flowers unless I paid an extra $100.00 to deliver them. It’s completely illegal. They did not call me or communicate with me what was happening. They are unprofessional and they deal with ghetto flower shops.

I ordered an arrangement for my uncle's funeral and was charged $179.99, confirmation # 83282169, for delivery to Douglas Mortuary in Welch, WV, on May 28, 2010. While attending the services, I saw the arrangement and it was what I expected. The real issue came 2 weeks later, when I was in the a local flower shop and saw the very same arrangement priced at $69.95; a $110.04 less than I had paid 1800Flowers.com. How can a company stay in business with ridiculous pricing as this? I would highly recommend all consumers to stay away from 1800Flowers.com as I know that I will be; lessons learned, the hard way!

I think 1800Flowers sucks royal Himalayan donkey **. I'm out of the country for two weeks and tried to do a nice thing and sent some flowers to my wife and to my daughter. My daughter got her flowers, but my wife did not. So I contacted 1800Flowers and they told me that they made a mistake, apologized and assured me that redelivery would be made the next day and that I would be refunded 50% of my order. Two days passed, no flowers. Another email. This time, they decided to simply cancel the order. They couldn't be bothered with my order so it was easiest to issue me a full credit and cancel the order. The worst part is this is the second time in 6 months that they did this exact same thing. All bitterness aside, I honestly don't know how they're in business. I'm interested if others have had similar misfortunes when dealing with this horribly ran company.

I ordered flowers for my new mother-in-law for Mother's Day. I asked that they be delivered on Saturday, May 8th so she would have them to enjoy the whole day on may 9th. The flowers arrived late on May 9th. When she got them, most flowers were dead. Remaining flowers were crushed. The arrangement was described to me as "pathetic." I was mortified. I sent my sister-in-law a picture of what the arrangement was supposed to look like and she said it was not even close.

I put an order on Tuesday to be delivered on Friday, and because the person wasn't there, UPS took it back. I called 1800Flowers to find out and they told me, "Sorry, next attempt will be on Monday." Not only will I have no flowers for Sunday (her birthday), I have to wait 3 more days to get my flowers. Thanks for nothing. The sad part is they only attempt once. Make sure you or the person getting the flowers take the day off to wait all day.

I tried to get flowers delivered to my mother on Mother's day, and they never arrived. The big problem is in trying to reach somebody in their Customer Service department, despite leaving dozens of messages and emails, not a single person ever got back to me. Not once, not even a voice mail or anything. I'm out $50 and can't even reach a human being to place a real complaint. I bet half of their business model is hoping people just give up trying to get refunds. Never order from these guys. I don't have much hope left that I will see that money returned to me, not to mention my poor mother who never got anything from me on Mother's day.

On March 31, I ordered flowers for my mother in law in the U.K. for Easter which were not delivered. Payment ($99.99) was made via PayPal. First, I contacted 1 800 flowers on 8 April and was told they would look into the problem. No further response to date has been received from them. Therefore, I contacted PayPal and PayPal said on 3 May that I would receive a refund. Today is 18 May and still no refund! I sent PayPal another message and just more automated garbage saying the complaint will be reviewed!. What 1 800 Flowers is doing is fraud, pure, plain and simple and individuals need to be warned of their service or lack of. As the next step, I will be going to my bank to see what can be done to reverse funds taken out by PayPal.

On May 6, we attempted to send 3 sets of flowers to the very important mothers in our lives. One set of flowers could not even be placed because the selection was so poor (every choice I was told, sorry not sold in this area), so I went to a separate florist to place this order. Two sets of flower orders were placed on May 6 for an early Mothers' day delivery on Saturday, May 8. When speaking with one of the "recipients of the flowers," we were informed that she had not received her delivery the day before.

I purchased chocolate-covered strawberries and flowers for mom for Mother's Day. They were delivered on Friday, May 7 as I asked but in a horrible condition. The chocolate-covered strawberries were a big ball of hot, mushy, melted mess; and the flowers had a Publix sticker on them and overstuffed in a vase! They gave me a full credit and reshipped the gifts, but the strawberries were moldy the second time. I wouldn't have even sent this to my worst enemy, and I will never use them again for anything. Don't waste your money or time; it's not worth it!

My son ordered Azaleas in a pot for me for Mother's Day to be delivered on May 8, 2010. The flowers arrived on May 9th and they were not the Azaleas but a hanging basket of impatiens of a very poor quality. It could be purchased at the local supermarket for $7.99. I called customer service and reported the error. I got an apology and a promise that the ordered flowers would arrive on Mon., May 10. No flowers arrived on Monday, I called again, there were more apologies and a promise of flowers on May 11. No flowers arrived on Tues.

I just discovered that when I ordered flowers from 1-800-flowers last summer, there was a box on the website that I failed to "uncheck" and ever since then "Live Well" has been charging me for some service that I knew nothing about. I am appalled that a company like this would allow an underhanded scam to occur on their website. This type of business practice is underhanded and just plain theft. I will do everything in my power to tell the world about this company and their deceptive business practices. Please post this wherever you can so people won’t be taken like I was. My credit card has been charged several times for almost $40.

I placed the order to my mother Lotsa Love #16992 & a mylar balloon #2050MD on 05/08/10. For some reason the order could not be delivered on 05/09/10-Mother's Day in Orlando, FL. This order arrived without the Kisses that should have come with the Bear. I was really disappointed. I placed that order for all that it offered, not just some of the things the photo promised. When I called the service rep., Missy on 05/10/10, the 1st thing that she offered was a $20.00 gift certificate for my next order. I asked what if I am not planning to use their service again, she then offered a $10.00 refund. I took the refund. However, the 2nd order placed to my best friend in NJ could be delivered, Taste of Europe #900405. The order never arrived.

It was a horrible experience with this company. I ordered flowers for mother's day. The website stated it would be delivered "on Saturday, May 8 or Sunday, May 9 due to the busy holiday". I received an e-mail notification that the flowers were out for delivery at approx 3:15 pm EST on Sunday. 9:15 came and there was no delivery. I called and spoke with a gentleman that had very broken English. He used the typical "we are so sorry for your trouble" and offered me 1/2 off the order and promised to deliver it on May 10.

I thought I would use this "great" company to send flowers to my 78-year-old mother in a rural area. Yeah, right. At 3 pm on Mother’s Day, I got a call from an English challenged representative of the company telling me that they could not find anyone to deliver in my mother’s area. The representatives lied about leaving messages on my phone and they offered me a refund and a $20 gift card, like I would use their service again. Check these folks out, people, their charges are about $20 more than they state.

I ordered flowers for my mother for mother's day. I paid for guaranteed delivery on May 8th. As of May 9th, the flowers had still not been delivered. 1800flowers.Com refuses to follow up and determine why the flowers were not delivered. When I asked that they follow up with the florist or give me the name of the florist they immediately hang up on me. Since this has happened 3 times in a row, I am positive they are instructed by management to do this. Why would anyone consider doing business with them again?

I used 1800flowers to send my mom a spring rose bush. Online it looked beautiful. When it arrived (a day early and in the evening) it was bone dry and pretty much dead. When I initiated a Live Chat, I got Coretha who told me the care instructions were included with the plant. She then told me to put it in water for 24 hours. I told her that wasn't the point it arrived almost dead. She then told me to read the care instructions. I told her I'd call in. Then I called in and got I think a guy named Chad. I told him what happened. He stepped away and when he came back offered me 20 credits and a redelivery. I told him I wanted a full refund. He said questioned me on why I didn't want a credit and a redelivery. I said I didn't want another dead plant; I wanted a refund. He had to step away. He finally came back and offered me a refund. I will never order from them again.

They sent a huge box big enough for a dozen long-stemmed roses with lots of Styrofoam for a ridiculously tiny hydrangea plant that was limp and dying. The plant could have fit in a shoe box. I am not at all satisfied with what I received and will have to spend more money to replace it from a local florist. Something I should have done in the first place. I'd never place another order with this company - sub-standard product with extremely wasteful packaging. Ever heard of global warming?

I ordered flowers for my Mother's Birthday today and paid extra for same day delivery. I received a delivery confirmation so I called my mom to ask how she liked the flowers. She never received any flowers. I called 800 Flowers and complained about the fraud. They offered to deliver the next day. I explained I needed the flowers delivered the same day and had even paid extra. Only then did they offer to refund the full amount of my order. I am extremely embarrassed that my mother did not receive her flowers on her special day.

I made the mistake of using 1-800 Flowers for two birthdays. Both people were reluctant to tell me what they received, but did and sent me photos. I couldn't believe it. Instead of getting a pot of tulips, one received a pot with twigs and the other received a pot with two green stalks, but no flowers. I was so embarrassed. I've never had anything happen remotely like this when ordering flowers. 1-800 Flowers sent my family and friends garbage! No economic or physical damage, but extreme embarrassment and had to mend fences.

I ordered an orchid arrangement from 1800-flowers. Let me list the ways they were unsatisfactory.

I ordered some Flower from 1-800 Flower a month age. I received a Bill from different companies. I called them and told them I really don't understand why I am getting bill from them because I have no idea who they are. They promised they will cancel the bill and the membership that I never had with them. I am getting bills from these companies again and again. Please help. I will cancel the card if I have too.

I've used 1800flowers in the past and each time, I have been remotely satisfied. I agree that the product which is delivered rarely if ever looks like the photo. This time, they broke the camel's back though. I ordered flower on April 9th 2010 to be delivered on april 10th, more than 24 hours before. First, placing the order took about 25 minutes due to the fact that the representative had such poor English and an accent that we couldn't understand. I called back three times and eventually got someone who we could comprehend.

My husband and I ordered flowers for his mother's birthday in January, and began noticing a funny charge on our bank account. It turns out that when we ordered the flowers, we somehow got roped into a service we didn't sign up for at all. We lost $31.85.

I placed an order of flowers on 800 flowers.com and I suddenly got billed for some living well membership. I don't think 1800flowers should associate with scams.

I bought flowers online, and somehow got roped into a $38.99 a month "discount" program I never signed up for. They just keep billing my card. I called and they would only give me $11 back. This is a total scam and I want this company to stop ** innocent people. Shut them down. They got me for 2 months at $38.99 per before I caught on. How many people are they doing this to?

I ordered flowers from 1-800-flowers right before Christmas. When ordering, there was a pop up to get a discount on my order, so I clicked on it, but then realized it was just trying to sell me something, and thought I closed out of it. I went on to make my flower purchase. This week, 3/1/10, I have a charge on my bank statement from TLG Live Well for $38.99. I called the bank to check into it, and ended up calling TLG Live Well. It seems that with my order, I somehow signed up for a free trial of their service, and now my free trial is up, and that was the charge for it.

I received flowers on a Saturday, February 28, 2010 from a dear friend in Missouri that knew I wasn't feeling well. When the flowers arrived, I was stunned. It looked like an elementary age child just stuck flowers in a vase...no color coordination, no shape. It was absolutely unacceptable. I felt bad. I didn't want my friend to know how horrible they were. She isn't well and it was kind of her to send them but it angered me that they charged the price they did for what is obviously an assembly line of warm bodies just stuffing stems in vases.

I ordered two bouquets (882394 &882396) for Valentine's Day, both looked like they were bought in a grocery store check-out line, looked nothing like the picture on the website. One lived for about a week; however, the expensive roses arrived with one dead, and survived three days; based on that alone, never again!

I dealt with a customer service representative, if you could call her that. The flowers that were supposed to be delivered to me on 2/11 have still not been delivered as of 2/14, despite numerous lengthy phone calls assuring me and the sender that I would be receiving them. I wasted a whole day yesterday and cancelled evening plans waiting for a delivery that never came. I told my boyfriend to never order from this shoddy company anymore. It is much better to pay a bit more and order directly from a local florist. Absolutely zero customer service from this company.

I ordered flowers for my girlfriend about 4 months ago. Soon after, I received a check from 1-800 flowers for $8. I assumed it was a refund, considering their outrageous prices, and at the time, I could use the money. Naturally, I cashed the check. Apparently that automatically enrolls you as a member with live well, and they proceed to charge your card $11.99 a month. Personally, that's a real chicken's way to do business! I would have never ordered flowers from them. This wouldn't have ever happened. So because of that, they'll never get my business again, and every chance I get, and I mean every chance, I am going to share my experience with people in the most negative way I can! Never ever do business with 1-800flowers.

I placed an order on December 29, 2009 for the Martha Stewart Vibrant Bloom Bouquet. It was supposed to be delivered on December 30, 2009. My credit card was charged, but the flowers were never delivered. I contacted the company on January 10, 2010. They didn't know why the flowers weren't delivered, but they would resend them the next day. Again, the flowers were not delivered. I called the company, and again they didn't seem to know why the flowers weren't delivered. They said they would send the flowers again and not charge me for them.

My order was for 10/1/2010 but not yet received.

Waiting for credit after cancelling order. Faxes never being sent, no one speaking English. I will never, ever order from this company again. I will never order from them again!

I ordered a flower arrangement on December 15th with expected delivery in 24 hours. I never heard from my intended recipient. I emailed them today and got an apologetic email saying they regret the inconvenience and will refund my credit card next month! This is the most pathetic internet shopping experience I have ever had.

I too received the 9.25 check. How many families cashed that because they were strapped for money during these holidays? 1800flowers.com is preying on people who are hurting from this economy. Shame on them; I will never order a product from them again!

I received what looks like a check from the company for $9.25. It's an actual check you can cash, which I thought I received for a rebate of some sort or previous service issue. It turns out by cashing the check, one would agree to a trial membership for 30 days and authorize 1800flowers to charge your credit card on file for $19.99 per month in their Elite Excursions membership. Very sneaky way to take advantage of consumers who don't read the small fine print closely as it's a valid check.

I ordered flowers for my niece's college graduation with a guaranteed delivery date of December 16, 2009. They were not delivered. I called the company in the evening and was assured though late, the flowers would be delivered on Thursday, December 17th. Feeling not too confident in the fact that this would happen, I checked on the status of the order only to learn they wanted $20 additional to deliver. When asked to speak to a supervisor, I was put on hold and then disconnected after 26 minutes of waiting. When I called back, I was told I could not speak to anyone right now as my order was already being taken care of by someone - I figure the same person who disconnected me? This is very bad business. It's not as easy as it would seem with the nice looking older fellow on their commercials. Lesson learned? Next time, call a local florist and don't use 1800flowers.com Never again. I'm still waiting on a phone call back. They assured me I would hear from them by 11:00 a.m. and the time has passed. I guess I just blew $55+.

I ordered item #17058 for my father's funeral, a military service. They never delivered them (confirmation #**). I was horrified. They were from my brothers and sisters. What a horrid display of sadness. I requested an apology letter for my family, which I have never received. I will never use them again. They showed no concern for my loss or their lack of service. I cannot redo a funeral. I cannot explain to my siblings why the flowers did not arrive. What a sad thing. They have no excuses for this and I had to call to get my money refunded. So stupid. No amount of money can redo what has happened. My family trusted me to do this one thing and since I trusted 1800 Flowers to deliver, I was wrong. Instead, not one flower was there. Not one! I can't help but wonder who else they have done this to.

In July 2009, I ordered flowers online from 1-800-flowers.com. They were advertising a discount special at the time I was ordering. I do not recall anything stating I would have to sign up for a membership in order to get the discount. I don't do membership stuff online! It is now December 9, 2009 and I see that a charge for $38.99 has been withdrawn from my checking account from a TLG LiveWell company. I contacted my bank and they informed me that it is for a membership and I was also charged $38.99 in September 2009! I immediately called the 800 number and they said I had agreed to their membership in July when I ordered through 1-800-flowers.com and that they were simply billing me for my membership. I told them I never agreed to this and I never received any "membership" benefits. The girl on the phone was understanding and is supposed to issue a credit. She had also stated that they sent me an email and regular mail but I never received anything. I just can't believe that this practice is being allowed online. I will never use 1800 Flowers again.

I have absolutely nothing good to say about 1800Flowers at this point in time. I will be going back to ordering flowers from ProFlowers, like I have in the past. My first issue was with their website. The December Bouquet was advertised to have free shipping. When I went to make my purchase via their website, it would not deduct the shipping cost. When I spoke with the first agent, she told me that it was a Cyber Monday deal which had expired, and the website hadn't been updated yet, and she refused to honor the free shipping.

I placed an order through their website, but didn't see a field where you could specify delivery time. The flowers were a surprise anniversary gift and the person would only be at her job half-day, so I needed it delivered in the first half of the day. I called 1800 Flowers and the rep said she would add a specific delivery time to the order. Later that day, I received a FedEx shipping confirmation email. FedEx? For local flower delivery? My worst nightmare was confirmed. The flowers were being shipped from Memphis, TN (I'm in Los Angeles) and of course, you can't specify certain delivery times. The flowers arrived in the late afternoon, after she had left for the day, after having been flown all over the country and delivered by an impersonal FedEx guy in one of those stupid FedEx boxes. The whole day was ruined. I had to scramble to buy a whole new bouquet from a local dealer. Lost 1/2 day of my own work time. Just a disaster. Never ordering from 1800 Flowers again.

My husband ordered flowers to be delivered for our 30th anniversary. He called me to see if they arrived - they had not. He called and complained. They called me and said "don't expect a delivery." The driver never showed up to deliver. I said, "Great, nice of you to ruin a special day." They responded with "Well, we are going to give a full refund."

I had placed a birthday flower arrangement. I received confirmation that the flowers were going to be delivered the next day. The following day, I checked the status of the order, only to find out that the recipient never received the flowers and that the sender didn't even bother calling her to make sure she was home. The company states that they deliver between 9-7PM; however, they stated they attempted to deliver at 4:35PM and that no one was home. The company didn't even bother making a second attempt nor calling the recipient who was home all day.

On November 17, I tried to order flowers first from ProFlowers for my mother's 84th birthday. I was told they could deliver the arrangement to Montana that day. Around lunch time, I received a phone call from ProFlowers telling me the florist in Helena could not fulfill the order for same day delivery even though the website said they could. I immediately called 1800 Flowers, a company I have had good results from in the past. Knowing there may be an issue with delivering to Helena, MT same day, I used their online chat with Danielle. Together we looked through possibilities that showed deliverable later in the day. I chose one and she went to check to make sure the flowers could be delivered. About 5 minutes later, she came back and said, "No problem. They will be delivered today."

I ordered a get well daisy vase with two balloons for my mother's recovery from surgery. I paid for same day delivery service on 11/4/09. No flowers were received. I called on 11/5 and was assured that a new florist was contacted for delivery and flowers were guaranteed for receipt that day. No flowers were again received. Calling back the third day, I was told the original florist was contacted again and a cancel order instead of a new reissue order was placed by mistake. Supposedly, the flowers will be delivered today - 3 days late and I'm supposed to receive a $50 credit on my credit card. I'm not holding my breath. I'll stick with FTD or local floral shops only. Who knew a daisy bouquet and two balloons were too complicated for someone to handle?! Do not use this service.