1-800-Flowers.com Reviews

Ordered flowers & chocolate for my PREGNANT WIFE for our last Valentine's Day before having children. She waited at work EXTRA LATE to receive flowers that NEVER CAME! WTF. I tracked my order, which was supposed to be sent to Wilmington, NC. It has since been to Laurel, MD and Greensboro, NC. Both several hours away. I am still waiting for a delivery. I expect a FULL REFUND and I will CERTAINLY NOT BE USING 800FLOWERS EVER AGAIN. THIS IS THE 2ND YEAR IN A ROW THAT THIS HAS HAPPENED WITH THIS COMPANY.

The same thing happened to us yesterday and we have not yet received our order!! It said it was delivered and my husband paid extra for quick delivery!!!

I have since spoken with customer service and they provided a full refund. No need for additional contact or communications.

I ordered blue orchids for my wife for Valentine's Day. I ordered a week ago. I paid extra for a "Guaranteed Delivery" option for February 14th (Total $90 flowers + delivery). Of course, they didn't deliver. I called them multiple times while at work yesterday. Each time they had a lame automated response saying we cannot assist you at this moment. I waited until 6pm before going out for dinner. They still didn't arrive. I called them today and they started giving BS excuses "high volume" "weather conditions" etc.

Ordered flowers for my wife on Wednesday, February 12th for delivery on Thursday, February 13th. Other than lies, we received nothing.

I paid $150+ dollars to have 18 long stem roses delivered to my girlfriend ON Valentine’s Day (which I paid extra for). Their delivery window is 9am to 7pm. At 5pm with no delivery I tried calling customer service only to receive a recorded message stating they were not taking calls and to use their email form on their website. I filled out the form and 15 minutes later received a reply that the order was "received by one of our hand-picked florists and is currently being prepared for delivery." At 6:45pm the flowers still had NOT arrived. I tried calling again and received the same recorded message that customer service was not taking calls.

I ordered chocolates and a bear on Feb. 11, paid for extra for guaranteed delivery on Valentine's Day. Needless to say, it never was delivered. And as you see from all the other complaints you call and they're too busy. I've been calling for 8 hours, the recording should say, "Ha, you've been robbed." Instead, how is this company still in business?? Absolutely disgusting. Now comes a fight to get my money. I will be contacting the BBB. DO NOT ORDER FROM HERE.

Ordered an expensive bouquet for my wife a week ago and had also paid the extra amount for the "Guaranteed Delivery". Just like the others have stated on this site, 1-800-Flowers was a no-show. The funny thing was I had been tracking my order throughout the day, and at 7:15 pm the tracking info showed there was an "Attempted Delivery" at 7:29 pm. How could there have been an attempted delivery recorded at 7:29 fifteen minutes BEFORE I checked at 7:15! Anyway, will not ever do business with this company again. They're a band of thieves.

Never again do I recommend anyone use these services. If you can't do the business advertised, don't do it (previously burned on same day delivery). Fool that I am, I ordered from this company (did wait 2 years). Thought I was smart this time and I ordered the flowers almost 2 weeks ago, but did they show up? NO, NO, NO!!!! Been trying for the last 8 hours to get someone to answer a phone (got through once to a live person, and they hung up on before a word got out of my mouth) and no response to multiple emails. Never waste your money here.

I ordered flowers for my wife to be delivered today. It is now 10PM and nothing had arrive. When I try to call at 7PM to see what is going on, I was put on hold for over 20 minutes. When I check their status online, it updated at 7PM saying that a delivery was attempted at 7:03PM. Impossible, as I was at the delivery address at that time. I have written 3 inquiries to the company and have no response as yet. This company does not seem to have to ability to deliver the paid for and promised service. Why accept my money if you cannot deliver. I did not receive an email notifying of an attempted delivery and who to contact so that they can redeliver. I have not received any calls from 1800flowers. This is a pure scam. I will never never use 1800Flowers again.

My husband ordered me flowers for Valentine's Day and they never showed up. They charged my credit card over a week ago. We tried calling but got a recording saying they were too busy to answer the phone. I called again using the option to place an order and got a person. She told me the florist was too busy and cancelled the order and acted like it was no big deal. Now comes the process of getting a refund.

First time to use this service, placed 3 orders, all around major cities. 1 order was delivered, received a cancellation notice at 10:30 the night before they were due to be delivered. Weather was not a factor in this as it was 70 and dry here today.

I ordered a Valentine's Day arrangement for my girlfriend from these guys. I placed the order on Sunday in order to guarantee that she received them by Valentine's Day. I received an e-mail stating that her gift had arrived when in fact it hadn't. At this point I'm out of 150 bucks and I have no recourse. Tried calling but can't get any answers... Never again.

Ordered flowers for my wife that cost me a ton of money, even paid extra money to guarantee delivery for today, but yet they never showed up. Trying to call 1800Flowers now to get my money back and all I get is some crappy message about how their staff is really busy and can't take my call. I WANT MY MONEY BACK AND I WILL NEVER EVER ORDER FROM THESE CRIMINALS AGAIN!

They took my $200 and never delivered my flowers. They have outsourced their customer service to India and do not care at all about their customers. They never called me back, they never gave me my money! DO NOT ORDER FROM THEM.

I wish I had searched and found all the complaints about 1800flowers.com prior to my order. I travel extensively and had been away for a few weeks. I ordered flowers on Wednesday for my wife to be delivered today at her work during working hours. I even tried to get an update earlier today while switching planes on my way home. Press 2 for delivery status is a joke because they're too busy!!!! I tried to even make an order just to get a live voice. Not. Needless to say, I get home tonight and my wife, whom left the office just after 5pm, had zero delivered.

I ordered gifts for both my grandmother and younger cousin. I received delivery confirmation that both were delivered yet NEITHER my grandmother nor cousin received their floral arrangement. I paid well over $200 for both gifts and I'm STILL on hold 1hr 39 minutes later (and counting) waiting for a representative to answer the phone. NEVER AGAIN!!!!!

I placed my order with them two weeks in advance. I paid 2 additional fees to ensure February 14th delivery to my wife's office. The time range says 9 am to 7 pm which was fine because my wife works until 7. At 6 pm she tells me about leaving early which made me reveal I had a "surprise" for her which made her happily stay the additional 1.5 hrs (she stayed 30 mins extra) except...for the fact that the delivery never arrived. During this whole time I made several attempts to get into contact with someone from 1800flowers only to get hung up on multiple times. Please do yourself a favor and avoid this place if you plan to properly surprise your significant other.

First off I am an idiot for giving them a 2nd chance on Valentines Day. The first time they were really late being delivered (after 4pm). This time they never came at all! Random days they seem to handle but when it really counts you can't depend on them for the flowers to arrive.

I ordered my husband a box of chocolate covered raspberries for valentines day. I ordered them on Feb 6 plenty of time for them to be delivered on Valentines day. The box finally showed up at 5 pm and it was a mess. The entire box of chocolate was melted. It was a mess. Never again will I order from 1 800 flowers.

I offered flowers for Valentine's two weeks in advance and make calls to at least deliver the flowers anytime before 4:30 to a business address due to the fact that they close. The flowers were never delivered and the company is fighting with me to keep my money!!! I repeatedly called and all I'm getting is automatic responses from computers!!! Very incapable and unprofessional company!!! Please nobody ever make orders for this company. If anyone would read anyone else's comments I'm clearly not alone. I WILL NEVER RECOMMEND THIS COMPANY!!! THEY NEED TO BECOME A COMPANY IN EVERY SENSE!!!! STAY AWAY!!!

I ordered 3 arrangements for Valentine's delivery because I was out of town. Received confirm of delivery as they said they would but the flowers did not arrive. When I attempted customer I was never able to speak to a live person to get information so I could try to figure out what happened. $300 and no flowers, no receipt and no customer service after 25+ attempts. NOT HAPPY. WILL NEVER USE AGAIN!!!!

I ordered flowers for my mother to be delivered on a Thursday (2/13/14). There was a "delivery confirmation" on Thursday around 8 in the evening; however, my mother never received the flowers and there was no way to track the delivery confirmation. I called 1-800-FLOWERS the next day and asked why there was a confirmed delivery but they could not tell me. At the moment there may or may not be a re-delivery of the flowers that were supposedly confirmed delivered. At least the customer service representative was nice. But I will absolutely never purchase from 1-800-FLOWERS ever again.

Ordered live potted miniature rose to be delivered on valentine's day. Package delivered at 4 PM. The flowers were packed without any protection from the cold and arrived frozen and dead. I called twice only to receive the giddy sounding message that they are too busy to take my call, send an email, goodbye. The website did not provide a confirmation or expectation for time to expect a reply. The company says they have a 100% satisfaction guarantee, so far I am 00% satisfied and getting less so but the minute. The pictures posted were taken immediately after the plant was removed from the outer box, within 3 minutes of the delivery driver handing them to me.

I ordered flowers for my mother's birthday (Feb 18th) on Feb. 11th. She was hospitalized in the ICU with no brain function today (Feb. 14, 2014). When I tried to cancel the order (over $100) I was told it was too late even though the delivery date was 4 days away after I had been a loyal customer for 8 years. I will never order from them again. I am disputing the charge with my credit card company! So much for "putting a smile on my face" when my mother is dying.

I ordered flowers for my son's girlfriend and my daughter from 1800flowers. You could imagine my shock when they arrived in a box, not even arranged just slapped into a box with some plastic over them. They were nothing like the beautiful arrangements on the website. These flowers looked like my 10-year old had picked them off the side of the highway. I will never order flowers from them again. The flowers were wilted, scrawny, and not even fully bloomed. The box contained no greenery or baby's breath. You pretty much just get a box of flowers wrapped in plastic, and a vase wrapped in bubble wrap. Please learn from my mistake and do your research before ordering from this company!!!

I ordered flowers for Valentine's Day delivery 2 WEEKS!! in advance. I received a confirmation that the order was received, and wrongly assumed everything was set to go (was even told by an agent I had nothing to worry - she added in the notes to deliver by 3, GUARANTEED!). After receiving no indication they were delivered 2 PM day of, I began calling and could not get through the customer service line after 10 attempts (10 minutes or more hold each time, then simply disconnected). I then tried calling the sales line (of course idiots like this company wouldn't refuse to scam more customers out of money). FINALLY I was connected to a live agent. After explaining my issue, I was asked to be placed on hold to check the status. After a couple minutes, I was hung up on!! This happened twice on consecutive calls!!

This is the first time I've ordered from 1800flowers. In the past, have used Teleflora and FTD, but have had issues with both of them. I ordered a dozen roses yesterday morning and they were delivered this morning around 10 AM. Can't complain about that and the roses are quite nice. What's interesting to me is that they were delivered by UPS in a box, so I had to unwrap them and put them in the vase that came with them myself. Not a big deal because I happened to be home today, but if I hadn't of been, my wife would have been stuck putting her gift together herself. I'm guessing that they only deliver this way with certain things and that most of their orders come through local florists like Teleflora and FTD do.

My wife and I got married on 3/16/2013. This was our first Valentine's day as a married couple. I went online to 1-800 flowers.com and placed an order on 2/3/2014 for a delivery to be sent to my wife on 2/13/2014. The order was never received. My wife happened to be out of work that day so I asked her the morning of 2/14/2014 if any flowers were waiting for her. She told me, no. So I called the customer service number for 1800 flowers and received a message telling me that they are too busy to take my call. TOO BUSY TO TAKE CALLS? I have never heard of a company doing this.

I ordered flowers on 2/12/14 to be delivered on 2/13/14 by 4:30 pm. Today is 2/14/14 & my girlfriend still hasn't received her flowers which cost $100 with their $14.00 charge. I WAS ALREADY billed for this as well. I've tried calling several times once waiting 45 minutes on hold with no answer. I emailed flowers.com 4 times twice getting automated responses assuring me my flowers will be delivered on time. Once was last night after my girlfriend's business closed and once today A DAY AFTER THEY WERE DUE! One time I got no response and finally got an actual response but no results besides they will contact the florist who was supposed to deliver them and see what happened... WHERE ARE MY FLOWERS I PAID FOR?? I chose to have them delivered yesterday vs. today which she still hasn't received them due to us not spending today together due to work. Yesterday was OUR DAY completely ruined. Then I read reviews and found out I'm not the only one.

I wish that I had read the reviews before I ordered from this company. But in a snow storm miles away and grieving for the loss of my family member I thought that going with a familiar name was the way to to go. I called the order line on Wednesday, 2 days before my aunt's viewing, for an arrangement that stated "same day delivery". I asked that the arrangement be delivered to the funeral home today, Friday, before the start of the viewing. I paid a premium price for a standing arrangement. I received a call 30 minutes ago, one hour before the start of my aunt's viewing, telling me that they would not be able to deliver and my money would be refunded in 3-5 business days! I am livid and so hurt. This company needs to be closed down and I am putting in a formal complaint to the BBB so that this does not happen to anyone else!

I called 1800Flowers customer service helpline on Sunday, the 16th at around 1am to ensure I was able to get through. I was helped by a not-overly-fond woman, but she did listen to my complaint. First, she tried to give me the 20$ off my next order. I spoke reasonably with her, refused her offer to send out a fresh arrangement, and asked politely that I be refunded my full purchase amount including shipping, since the product I recieved was unrecognizable as the product I ordered. She put me on hold for 10 minutes, then assured me the money would be back in my account for the full amount within 3 business days. I just checked, and 1800Flowers did put the money back into my account for the full amount including shipping.

OMG. Paid for large order ($129). Received small order ($79). Available at Albertson's or Safeway for $29+/-. Add on order of chocolate covered fruit did not arrive ($40). There is no way to contact customer service by phone. You call and navigate their auto-phone service which eventually says they are busy and can't take your call. Then they hang up on you and send you to a fast busy signal. Also, they offer email responses through a form on their site which they do not respond to... ever. BEWARE!!! It is a total rip off.

I ordered what appeared online, to be a lovely BOUQUET of Roses and Lilies for my elderly mother for Valentine's Day. I live in another town and her caregiver sent a picture of the flowers received. I was horrified!!! There was no arrangement to the flowers, they were not expertly arranged into any kind of "bouquet"!! It looks like someone cut roses and lilies and with their long stems still attached, threw them into a vase! It looks horrible! I am so embarrassed to think that I spent $94 on a beautiful arrangement and what I got was not pretty at all! I could have gone to HEB and got fresh cut flowers and done a better job!! I am sickened and mad at myself for being scammed out of that kind of money! Also sure I'll never hear from a rep from 1-800flowers about my complaint. Don't fall victim to them. Spend your money somewhere else!!

My husband bought me a bouquet of red roses and lilies for Valentine's Day and they arrived dead and and most of the roses stem were broken. This is the second time he sends me flowers from there and they arrive in this condition. SHAME on US for trying a second time and SHAME ON YOU 1-800-FLOWERS for ripping us off. It's a shame that flowers that cost $89.99 arrive in such terrible conditions. I will never recommend 1-800Flowers to anyone or use them again.

We live in a rural area in Minnesota so local florists are few and far between. My sweet husband ordered some roses for me for Valentine’s Day 2014. The flowers arrived in a timely fashion, but were pathetic in quality! Brown, dry and old! What a scam this place is! We called to complain about the quality of the roses and weren't offered a refund, but instead a replacement floral product or chocolate! If I wanted chocolate, I would have purchased it in the first place! Buyer beware of online flower ordering and especially this company!!!

My sweet bf will send me flowers by them on special occasions. I'm too nice to say anything to him but they're always awful. Once he got them from local florist on his own w/o going thru 1800flowers and they were so fantastic. But when he goes thru 1800flowers they're so boring. No baby breaths, no ferns, no extra flora for accents/decorations. You will ALWAYS get just the flowers. There's not even a stick in it to put the card. They don't really fit in the vase either. Vase is too deep. They're always boring and sad. I'm actually glad they arrived @ work after everyone had left. He wonders why I never put them on Facebook. It's because they're pathetic. Guys.....take it from me, just call your local florist and take the 10 min to order some nice flowers. Happy V Day!

I ordered flowers and chocolate from 1800 Flowers to get delivered to my girlfriend's job on the 14th of February which is Valentine's day. I specifically state for the delivery to be on the 14th, 1800 Flowers turn around and deliver my flowers on the 13th and left it in front of a door. My girl never received any flowers nor chocolate. When I call them the report try to argue with me cause I ask for my money back. PLEASE DO NOT ORDER FLOWERS FOR YOUR LOVE ONE FROM 1800FLOWERS THEY'RE A BUNCH OF RIP OFF. Angry customer in Brooklyn.

I paid extra for delivery today and was PROMISED my $87 package would make it no matter what... Called and was told they really don't know when they would be there. She doesn't work Friday so who the hell wants 5-day old flowers? Asked to change delivery to my house and they would not do! STAY AWAY!

The flowers that I received, looked nothing like the picture online. Colors were different and size seemed smaller. Flowers that were shown, were not in the arrangement. Not worth the $180.00 that I paid.

Called 3 times just to get receipt emailed to me. Charged my account twice, put wrong address on order, wrong delivery time and put my name wrong. Now I have to wait 3 to 5 day to get money put back in account. Never use them again!!!!!

I purchase $150.00 worth of flowers... Measurements were supposed to be 23 by 21 inches. My followers were only 18 and a half by 11 inches. I took many photos of my Extremely disappointed flowers I received today. I called the local florist that actually made the flowers. And they told me that they made the flowers According to the instructions by 1800flowers. The local florist is going to pick my flowers up tomorrow and make an attempt to make them right. This sort of mistake is huge!! I am thankful that the local florist is going to make it right even though it was 1800flowers' fault. Like I said earlier I ordered a hundred fifty dollars worth of flowers and it looks like I got about a 60 to 70 dollar floral arrangements. This is more than just an oversight or a minor mistake, this is a huge mistake by 1800flowers. I will never ever order from 1-800-flowers again. From my personal experience all I can say is buyer beware. Thank you for letting me share.

1800 flowers employee called me to tell me that they could not read the address. The person spoke poor English. After 20 minutes, lots of frustration I cancelled the order, cancelled two orders! Of course they did not cancel both orders and of course they have to assistance in correcting their mistake! Can not understand how a company can be in business this way? Unbelievable.

I ordered flowers that were never delivered! But my charge card was billed for them! Called 4 times to complain! Gave info to rep. Was told I would receive a call back...NEVER happened! DO NOT I REPEAT.... DO NOT ORDER FROM THEM!!! BIG SCAM!!!!!!!!!

I paid extra to get a plant and a gift delivered two days after I ordered it. 10 days after I placed the order, I got four phone calls from 1-800 Flowers. Four different agents called and left messages indicating that there was a problem with my order. Upon calling the number that they left, I was put on hold. Twenty minutes later, an associate took my call and then put me on hold again while she tried to figure out what the problem was. Eventually she figured out that the plant that I ordered was not available due to weather. (It took them 10 days to figure that out? Why didn't they at the very least offer to refund the extra I had paid for speedy delivery?) I cancelled the 1-800 Flowers order and started over with a local florist.

Ordered flowers on Monday for delivery on Wednesday. Paid $125. Saturday at noon still no delivery. Called during the week, no answer; didn't return my voicemails. Finally got customer service after 15 minutes on hold, they said they can deliver on Monday and waive $14 delivery charge. Can you believe that? Like nothing major happened and it's absolutely normal with them. I asked for a refund, after another 10 minutes on hold they said it will be refunded in a week. That's it, no apologies, no nothing. Wanna get flowers for your loved ones, better call small moms and pops shops and ask for delivery. Less expensive and better service.

1800flowers is a horrible company. They took my order on Feb 5, 2014 for delivery on Feb 6, 2014. Of course the delivery never took place. I called customer service, was placed on hold and dropped while on hold. I was notified by email that the receiver asked that flowers be delivered another day. I contacted the receiver, my girlfriend and she said no one made an attempt to deliver flowers to her. Their customer service is horrible and this is my first and last experience with 1800flowers.

I ordered flowers from 1800flowers.ca for my sisters birthday on February 3rd. After hours of trying to decide what flowers to get her, I ordered Expressions of Pink. (Pink roses with lilies and lavender). Yes they were expensive, but she only deserves the best. I paid $74.65 for this enormous bouquet of flowers. They were supposed to be delivered on her birthday, nope. She didn't get them until the day after her birthday (I ordered them a week earlier). Well, when she send me the picture of the flowers she received, they were carnations with gerber daisies and Peruvian lilies! I was horrified, they were absolutely ugly! It looked like something that you would buy at your local grocery store.

The first time I ordered flowers was for my best friends birthday. I spent $60 and her flowers came a day late and they look like they were a week old from a gas station. So I sent a complaint and received a $31 discount. My husband went to order me flowers for my birthday which were to be delivered on 1/27/2014. Again a day late and the roses that he paid $70 look like they were wilted and were dying. He tried to enter the discount that I had coming and it wouldn't except it.

Sending flowers to my fiance turned into a nightmare thanks to 1-800-Flowers! I paid an outrageous amount of money for 12 long stem roses and a box of chocolate to be delivered to the school that my fiance teaches at. When I placed the order they guaranteed me that my order would get there before 2pm. When my fiance got home I asked if she got the gift I sent her. Of course she said no, and I was really upset. I called 1-800-flowers and demanded a refund. At first they said no. I asked to speak to a supervisor. They put me in touch with Eliseo (**) who canceled my order and told me he would issue me a refund.

I ordered a large flower arrangement and box of chocolates for my mother's 72nd birthday. They were supposed to be delivered ON her birthday and were not... 1800flowers suggestion? "We'll give you 20 dollars off your next order". I told them to keep it. I'll never use their service again. I asked my 72 yr old mother to expect to get her birthday gift from me and nothing!! Don't promise things you can't deliver!

My girlfriend lives overseas...She has never had flowers before in her life. I placed my order with 1800flowers via the website. The little box popped up for me to talk to an online CSR... I told them that I wanted the flowers delivered in the morning. They said they would send a note to the florist. The flowers that I purchased were advertised as local florist delivery. That is something that I wanted just for the experience of her having them delivered in the vase ready for presentation. Imagine the surprise that I got when she went to work and there were no flowers. I had placed my order four days before the delivery date.

I went there to buy a rose for my wife's birthday. They do not show price with shipping. So I chatted in the little box with a representative. She was nice and said she could help. Took my info and a few minutes later gave me a total of $29.32. I questioned her twice on if that was total bottom line. Yes, she said. Went back to the website and filled in 2 pages of info, and then found the total... $47.58!!! Called them on phone. The person offered a $20.00 dollar discount. She went away, then came back and said $5.00 discount and will send $20.00 future credit. I did not order, and will not in the future! I don't appreciate being misled. Consumer confidence used to mean a lot. This company should have none!

I ordered a Christmas centerpiece to be sent on 12/24. It arrived on 12/23. When I went to my friends' on Christmas, the lilies were dead! I called to complain and they offered to send my hosts 2 dozen roses to arrive on 12/31 since they were having a New Year's party. They arrived 1/2! So, my friends had no flowers for their party and it was because I told them they were getting flowers. 1800 says that UPS gave their employees 12/31 off and didn't tell 1800. I don't care. 1800 screwed up two orders in one week. I'm done with them.

I ordered a large poinsettia for my 90-year-old mother in Chicago. The local florist was out of poinsettias and would deliver the following day. The flowers arrived and it was not a plant, but clippings from a plant stuck in dirt filled in with evergreen branches. The leaves on the plant clippings were wilted. It was absolutely horrible. My Mom called the local florist about the situation and was told to "call them" after Christmas and they would replace the item???? We dumped the horror and I called 1-800 Flowers. There was not a problem getting a refund. I will never order from them again. This is my 2nd negative experience with this company.

I ordered flowers for my mom for a special occasion. The day the flowers were supposed to be delivered, I received an EMAIL stating that there was an "issue" with my order and that I needed to contact them. I called and they told me the flowers I ordered were unavailable and that I could pick a different flower and have it delivered 2days from said date. Why the hell do I have to call them? They have my phone number for this purpose and yet they email me the day of the delivery and request that I call them? What if I didn't check my email for a few days? I would have no idea the order wasn't being delivered. They waited until the day of delivery? Really? My special occasion was ruined. I will NEVER use this company again. Worst experience. Bad business ethics. I wouldn't have even given them a 1star but it won't let me not give one.

Called Flowers.com on December 24 for delivery same day, requested confirmation that they could deliver by the end of the day. They said they would do it. Got several calls back saying they couldn't deliver it on 12/29, indicated and even confirmed with recipient that the package would be delivered on 12/30. Got another call on 12/31 evening, still not delivered.

I placed an order for my terminally ill aunt to receive this nice Christmas basket last week. I was promised she will receive it by Dec. 24th. However, I was told today (Dec. 24th) that the scheduled delivery will be after Christmas. Despite my continuously tearful plea and begging for this on-time delivery, I was told there is nothing can be done in order for her to receive anything by Dec. 24th. It is too late to contact other gift shops for an alternative. My aunt might not see another Christmas. The issue here is that, 1-800-flowers did not have my gift basket ready for pick up until Dec. 23rd and told me they wanted to keep gift fresh. However, my gift is a deluxe basket of chocolates and cookies. I don't think packing it three or four days earlier would spoil the freshness. 1-800-flowers should foresee the holiday rush and prepare the delivery earlier. This is the first time I order from 1800flowers because my sister told me it was a good service and she used it before. However, this first encounter for me was a disaster if not worse. The sales representative was very polite and nice. A better management or order tracking system is necessary.

I am very disappointed with the empty promise that the gift will be delivered as scheduled. If the local florist could not fulfill the commitment, the company should have notified me at once or make other arrangement, NOT on the day of delivery! I placed my order (Hand bouquet) on 12/18/13 to be delivered on 12/21/13, but the failing promise has marked a huge disappointment for me and my sister's Doctoral commencement ceremony on 12/22/13.

Ordered flowers for my mom for Christmas and called her to see if she got them on the date promised. She didn't and they didn't even contact me to tell me they couldn't deliver to her address. Use TeleFlora! They will take care of you. Don't waste your money on this company. They'll only let you down.

I placed an order at the beginning of this week... I checked my tracking thru UPS and it was supposed to be delivered on that Friday... never showed up! I checked the tracking # again this morning and it says Monday... **!!!!! I called the 1800 blah, blah, blah # and they told me that they are gonna send me a new boutique that I will receive on Xmas eve... WE WILL SEE!!!

Ordered flowers online days ahead. Three days after delivery date, I checked with the recipient, but he said he never got it. I wrote to 1800flowers and they told me they were not able to deliver -- they didn't tell me beforehand that they were not able to deliver, I had to ask them what happened before they fessed up, they did not give any reason even though I asked. They proceeded to tell me that they were going to refund the payment and that they will send me a voucher for $20 for the trouble. Waited and waited but no voucher even after repeated follow-ups. I've been a loyal customer but I am taking my business elsewhere. My theory is that they messed up in the amount of the flower delivery (it was international delivery that I found to be a lot cheaper than all flower delivery sites) and instead of honoring their price, they just refunded me. If they can't deliver internationally and can't honor their price, they should not be in business.

1800FLOWERS REFUNDED THE ENTIRE AMOUNT OF THE ORDER! I WAS UNHAPPY WITH THE ORIGINAL ORDER BUT IT IS OBVIOUS THAT THEY ARE CONCERNED ABOUT CUSTOMER SATISFACTION.

I recently ordered flowers to be sent to my father who was sick in the hospital. I paid the extra amount to have the flowers delivered the next day. At 9:00 pm the night the flowers were to be delivered, I contacted 1-800-flowers to find out the status. I was told, after being put on hold that the flowers could be delivered early the next morning.

I am very disappointed that I received 6 phone calls between 6.30am and 8.30am on the day of delivery. I was told that the address I put was an incorrect address. It was a correct address. I had to instruct the people on the phone to open Google Maps to find it. When it was delivered it ended up in the loading dock of the wrong office building and I had to spend my afternoon chasing it down so I could find it and then depend on the good graces of the receptionists to find and deliver the flowers. This was a terrible experience and I will not be using 1-800-flowers again for their services.

On Sunday 12/8 I ordered a larger Christmas Tree for my brother who can't come home for Christmas and is incredibly sad that he isn't home. On Monday he received a dead daisy plant with a snowman ornament hanging off on it. I have called Monday, Tuesday, Wednesday and now today. Each time a Manager has promised me a refund, a re-delivery and a gift card. We have received none of the above. Finally today I am told the local florist refuses to redeliver so 1800Flowers is going to use a different florist. This was told to them on Monday. Why, for 3 DAYS, was I not informed? No one did anything to help me and I was constantly lied to for 4 days. I am DISGUSTED and will never EVER use this horrible excuse for a company again. Thanks for screwing up my brother's holiday. You suck. If giving negative five stars was an option that's what I would have given.

Using 1800 flowers seemed like a good idea to get flowers to someone for a very special occasion. I contacted them by phone that the deliver had to be earlier than their outside time of 7pm when the party would not be there. Unfortunately, the order and follow-up phone call meant nothing and the party was gone having never received the flowers. Later that evening, I received notice the party received the flowers when they were long gone. Nice trick and nice job of ruining a very special occasion. If you cannot deliver, tell the customer so they do not wind up disappointed. 2 subsequent phone calls waiting over 15 minutes, then being cut off does not make you a desirable channel for anyone who cares for people.

I ordered two flower arrangements from 1-800-flowers. The flowers on both arrangements were wilted. Also, the flowers didn't look close to the arrangement they showed online. I went online & complained to them. They sent me a flower arrangement for free but it still looked the same as the other two. Not ordering from the again. I thought they were the best. I have received much better service from a no name local florist.

I ordered a basket on 11/30/2013 to be delivered today, 12/5/2013, to my sister. I was able to choose the delivery date, which made me believe the item would be delivered that day. Well, I received an email TODAY (day of delivery) with a FedEx tracking number indicating the item would be delivered Saturday. This is unacceptable. I called and cancelled my entire order. This is the second time this has occurred. They offered to send ME flowers... I'm not the one who needs the get well wishes. The only positive is that I got a refund. I turned down the flowers as all I wanted was the service I was promised. I will NEVER use them again and will spread the word.

On 11/24/13, I ordered a Thanksgiving flower arrangement for my son's fiancee with a delivery date of 11/27. On 11/27, I received a delivery confirmation but found out on Thanksgiving Day, 11/28, that the flowers were not delivered. On Friday, I called the company only to be told that the flowers had been delivered to the proper address and signed for at 9:10 AM on the 27th. I knew that was impossible since someone was home all day and no flowers came. On 11/29, after several emails and phone calls with different customer service agents I received email that the flowers would be re-delivered at no charge. Today is 12/4 and there has been no delivery or phone call. I am thoroughly disgusted with this company and have requested a refund for what I paid. I am also going to notify my credit card company about the dispute. I wish I had read other customers' comments before placing my order. It appears I'm not the only one who has had an experience like this.

This was a nightmare!!! I placed a next day order and paid the extra shipping charge to have it shipped next day for a nice size arrangement. The calendar on their website indicated that the shipment could be delivered the next day. I received my order confirmation showing my purchase and the day it would be delivered. They did charged my credit card, however, 3 days later... Still no delivery.

Over one week ago I ordered flowers for the centerpiece at our Thanksgiving dinner to be delivered the day before the holiday to my son and daughter-in-law. I received a notice from 1800Flowers that my gift was on the truck for delivery. At around 6 PM I received a second notice that the flowers were delivered. I called my son to ask about the flowers and he told me they were never delivered. I contacted 1800Flowers and told them that the flowers were not delivered to my son. They said they would resend the order and have the flowers delivered the next day (Thanksgiving). When I contacted 1800Flowers on Thursday they informed me that the flowers were delivered at 1 PM. Again, I called my son to see if the flowers arrived, and again they were not delivered. I notified 1800Flowers and they sent me an email stating that they are refunding my money and that the refund would appear on my next credit card statement. Over the past year I have found that flowers from 1800Flowers either sent to me or one that I have sent to my family have been of very poor quality.

I received flowers from 1-800-Flowers from my grandson for my birthday. When I opened the box, the flowers looked wilted but thought when I put them in water they would perk up. When I woke up this morning, the roses were drooping over the vase and some of the roses had already fallen off. This is a disgrace and can't believe someone actually packed these for delivery.

I ordered flowers from 1800flowers for the first and last time. The flowers I purchased for my boyfriend for his birthday looked nice online. However, when they arrived, they looked nothing like what I ordered. The work looked like a 2nd grader put them together.

Do not order through this company. They will make your special day, a nightmare!!! I ordered flowers for my fiance's birthday. The first attempt, the sales clerk put in the order and it was sent to Pakistan instead of Uzbekistan, where she was visiting family. So after called thinking she received her flowers on the day I asked, I realize she didn't receive the flowers. I explained the clerk over 5 times the country name and spelled it. She still entered it wrong, along with my e-mail, address, delivery address. However she did get the credit card number correct!! On the first TRY!!!

1800Flowers delivered funeral flowers the day AFTER the funeral. They did not contact me to tell me they could not fulfill the order on time. Their phone advisor first offered to refund the $14.99 delivery charge. I pointed out that it is useless delivering funeral flowers after the funeral so she spoke with her supervisor and said in 3-5 days, a refund of the entire charge will occur on my credit card. Of course, one does wonder if the delivered flowers were done nicely, but it is hardly appropriate to ask the bereaved if the flowers that arrived a day late for the funeral were nice. Absolutely horrid experience.

I ordered what I thought to be a beautiful bouquet of flowers for my mother in law for her birthday... When she called to thank me she told me that the flowers arrived in a box??? NOT in a vase as portrayed on line...What a gift that was. Should I mention that my mother in law has fibromyalgia and it probably took her about an hour to put this together on her own!! What do they do for a grieving widow...expect her to arrange a bouquet of flowers she only has due to the passing of her husband?? I will stop using 1-800 flowers! I recommend using local florists in the area you wish for the flowers to be delivered. BAD NEWS.

I ordered flowers and a Happy Birthday balloon for my wife from 800flowers. The flowers were fine. The balloon was only about 1/3 inflated. My wife called the florist. Nobody answered. She left a message. Nobody from the florist ever bothered to call her back. I contacted 800flowers a week later. They assured me that the order would be resent. This was their exact email reply: I apologize that the balloon was not delivered entirely deflated. I have scheduled a redelivery of your order at no additional cost to you.

I ordered flowers for a memorial service. Turns out, they were not delivered nor was I contacted by the company that they weren't delivered. When I contacted the company 3 days later, they offered to give me $20 off the order. Since the service was over, that was not helpful. I had to tell them I was going to contact my credit card company to stop payment before they said they would credit back my payment. Ironically, the order confirmation starts off with, "Thanks for trusting us to help you deliver your expression of sympathy." If you're ordering flowers for an important occasion, I would think twice about using 1800flowers.com.

The flowers looked dead when delivered. They sent a SMALL arrangement when I purchased a medium. They were supposed to resend the correct LIVING arrangement the next day and no delivery ever came. My co-workers and IF were extremely embarrassed due to the fact it was a Birthday Arrangement. The company agreed that they would upgrade to a large arrangement for all the problems. Finally, TWO days later, the replacement arrangement arrived, a MEDIUM arrangement that didn't look like the arrangement we ordered and was never upgraded. Also they said they were sending a gift card for such a poor experience. NEVER received it! Save your money. The "100% Satisfaction Guaranteed" slogan is a joke. Very disappointing experience.

My husband has used this company many times to send me flowers. They have messed something up or sent me wilting flowers that had the petals falling off at least twice. The current flowers I received showed up at my work after I had already left for the day (5 pm). Why flowers would be delivered after business hours to an office is the major issue. Since the flowers sat and had no water, they are now all dead. I almost do not have words for how angry and disgusted I am with this 1800 Flowers. They should be ashamed of the way they do business especially for the prices they charge. When my husband called to complain, all they said was they would give him a discount. That is also disgraceful. They made the mistake and won't even fix the problem. I am done with this company. No one should EVER use them.

I ordered an orchid to be delivered in Xenia, OH on August 7 and it was delivered September 5, condition unknown. It was just dumped on the porch by FedEx. This outfit does not employ local florists and a month delay is unacceptable for any purpose. 1800Flowers is a racket, and its service is truly the work of a fiend. I strongly recommend doing business with someone else - it doesn't get any worse.

First time I ordered flowers was several years ago to a friend’s birthday. The flowers never arrived and when I called and questioned the order, they said that it was misplaced/lost. After that I ordered from someone else. Believing that everyone needs a second chance I called again in late July of 2013 for roses for an old girlfriend that I've known since grade school. Those arrived but was as dry and dead as an Ariz. desert.

My husband ordered a "Spray of Roses" for my birthday. It was supposed to be 50 to 100 flowers (roses). The picture on the website looked beautiful. They were delivered late afternoon by UPS. The flowers were hot and dry. I soaked them in water and followed the instructions provided. It is now 4 days later and they still look like crap. They say satisfaction guaranteed - but when I called customer service - the guy seemed totally uninterested in making me happy. I was stunned. My next step is to call back and ask for a supervisor. This company needs to be stopped.

Before placing an order with 1800Flowers.com, I used their website to check for flowers/plants available in my mother's zip code area for Mother's Day. Graceful Gardenias came up as being an option that was available. The online picture showed a pot of Graceful Gardenias full of blooms. I ordered the gardenias. They arrived on the date promised; however, there were no blooms on the plant at all, nor any buds that would be blooming. For $56, I would have expected the plant to have at least some blooms, if not buds that would soon be blooming. I feel I was cheated and will not order from 1800Flowers again.

I ordered the "Deepest Sympathies Standing Spray" (medium size) for my husband's grandmother's funeral. The cost was $179.99. With taxes and service fees the total came out to $211.07. I totally regret ordering from 1800flowers. The spray that the local florist sent to the funeral home was just HORRIBLE. I felt so embarrassed. I could not believe what I was seeing. I know that the website said that some flowers may be substituted, but the arrangement hardly had any flowers, and it was extremely smaller than the picture.

My husband spent $100 to send me an arrangement of "just because" flowers - the first time he ever sent me flowers, so it was a big occasion! They arrived and looked not even worth $35 and the flowers were turning brown around the edges. My first thought was "Oh, he must have used one of these 1-800-Flowers type companies." Sure enough, the order was from 1-800-Flowers.

Valentine's Day ordered flowers to be delivered to my wife's office. As her office closing approached and flowers had not been delivered I called CS. They informed me that the local florist did not deliver to businesses. I was never informed and flowers were never delivered. I cancelled order. Mid July (no high volume holiday) order some "just because" flowers to be delivered to wife at home. Flowers were guaranteed to be delivered by 7:00 PM. At 6:15 they had no idea where the arrangement was, whether it had even been created, out for delivery, etc. After several hang ups I finally got through to a supervisor who informed me "The local florist couldn't guarantee delivery by 7:00". Once again, I was never informed and had to track it down myself. Order cancelled, and twice my wife has been disappointed. Never again!

I had "thank you flowers" delivered and paid extra for quick delivery. They were left on the doorstep, and the owners left town never knowing they were there. I emailed customer service and asked what their policy was for this. I got an immediate response, new delivery, and a credit towards future purchase. Sorry for all these bad experiences. Here's hoping they heard and are improving.

I ordered online in the morning for same-day delivery to a person at place of business. Very important to be delivered that day. They billed my credit card and sent me an email confirming that the order was in process and that the recipient would receive the order. I called recipient at 5 pm. Nothing had been delivered. I call 1800flowers.com and ask about my order. Customer rep says, "Your order was cancelled this morning because the delivery person had already left." That was 7 hours ago. Nobody bothered to call me or email me. I could have made other arrangements. Instead, no delivery of anything. Totally incompetent and totally uncaring.

The manager closed the garage doors as I was walking up. It was 7 minutes before 5pm, raining, and I needed flowers for my sick mother who was in the hospital. I banged on the door and asked her why she was closing so early and she said because the registers were already closed. Then she took attitude with me about why I was banging on the door. Seriously? WOW! What happened to customer service? I guess it was more important for her to go home 7 minutes early than to help a customer. Fire that woman!

I called 1800flowers to order blooming guardenia basket. The sales person asked if I wanted small ($44.99) or med ($54.99). I ordered med. Bill came to $74.98 with shipping. The basket was not any bigger than a $1 bill. I'm very disappointed. I will not even give this company a rating. They shouldn't even be in business to rip customers off like this!

I placed order for flowers well in advance. They called on the day of delivery and stated that flowers were not available and offered another (their choice) arrangement. I cancelled the order and asked for a confirmation of cancellation. They stated it would take 24-48 hours to receive confirmation and 5-7 business days for refund to apply to my credit card account. I will never use them again. I usually order from ProFlowers, but tried something new. Grass is not always greener on the other side!

I ordered a floral delivery yesterday to be delivered today for a service tomorrow at 1PM. At 6:50PM I got an email stating in broken English that the arrangement was no longer available and I could call CS for help. Mere seconds later, an email arrived stating the florist was no longer available. I called CS and got someone obviously overseas who could barely speak English. I went around and around with her and got nowhere. I asked to speak to someone in America and got put on hold. She came back on. Could she try one more time to resolve my issue? I reluctantly agreed, only to have her tell the same exact thing - that the flowers could not be delivered the next day. Still no resolution. Then said I would get a survey and she hoped she resolved my issue! Not! I will never use them again!

First order should have been delivered on May 10 for Mother's Day. I placed the order in April and set delivery date specifically on that day because my mother was out of town. She did not get the order until I called to check on it. They tried to deliver on Sunday, the 12th, but she was not there. Flowers were not received until Monday. Second order was for the funeral of a 4-year-old child. I placed the order for same day delivery. Next day, it still had not been delivered. They told me they were waiting for the local florist to get it out. Horrible service! I will never use again.

When I ordered the flowers (2 dozen roses), the agent said they came with a vase and a box of chocolates. There were no chocolates. Then they told me the agent was wrong and that particular bouquet didn't come with chocolates. For a company that spends millions of dollars every year on advertising, they sure don't try and keep the existing loyal customers. I bought flowers for a funeral earlier this year from them and they were gorgeous and cost over $500.00. Now over a silly box of chocolates, you have lost a customer, his friends, and family for life.

1800Flowers called me on Sunday morning (on Mother's Day) to tell me the flowers I ordered would not be delivered because the florist was too busy. I had no alternatives. The caller was rude and I was not able to get any other flowers delivered from any other alternative as it was too late to reach out to a local florist. I will never use 1800Flowers again. This was a $100 bouquet - a fair order. I thought it would work smoothly. No way. I will call on my own next time to a local flower shop. I am still waiting for my refund to arrive as they had already charged my card. Do yourself a favor and don't use them.

I placed an order for flowers to be delivered on the Saturday before Mother's Day. It is now 4 days, 4 phone calls and 4 lies later, and still I have no flowers delivered to my mother-in-law. I am at my wit's end as to how to get my order filled. I am told the flowers will be delivered today, which I don't believe. If they are delivered, I wonder what they will deliver.

I am beyond disappointed with the quality of service and the actual customer service representatives I had to deal with the past 48 hours. I called on Saturday to ensure delivery of a beautiful arrangement on Mother's Day. Didn't happen. I called on Mother's Day to be sure that an arrangement was guaranteed the following day by 7PM, when my mother arrives home from work. Not only did they call me Monday afternoon to tell me the order was not in stock after confirmation just 12 hours prior, but they told me an arrangement similar couldn't be delivered until Wednesday which was completely unacceptable. I then proceeded to them to upgrade my order to guarantee delivery by that day, which they said they had done for no cost to me after arguing on the phone for an hour.

So, you'd think mom got her flowers! No! I called my mom only to find out she had to put them together herself. She's 81 with serious Arthritis and shortness of breath. I might as well sent her the seeds and let her plant and grow them too. Wait for it.

I ordered flowers last Friday and paid extra to make sure they would be delivered Saturday. Here it is, Monday night, and still no flowers! I have received numerous responses to my emails with one lie after another: (1) your order was delivered; (2) no one was home (even when the recipient was home all day); and (3) we are waiting to hear from our local vendor. Ugh! I will never, ever order from this company again. Their last email states they will email me a $20.00 off voucher for my next purchase. I told them to keep it! I want them to make this right! They should deliver the flowers tomorrow and refund my money!

I will never use this company again. I ordered flowers for Mother’s Day to be delivered to my mom at work. Her favorite flower is daisies so I ordered a large, beautiful bouquet. She sent me a picture when she got them, and they were not even half the amount of flowers that were supposed to be in the bouquet. They also were very small and looked as if they were dying. The order also said they would be shipped in a gift box. They were delivered in an awful brown cardboard box. I called the company to complain and the message said they were too busy to take my call. I emailed to complain and had to go back and forth with different people several times to get my issues worked out. They informed me that they would credit my money back to my account, which they still have not done. My advice to those who are seeking to order flowers for a loved one, do not use this company. You will not get what you want, and they will overcharge.

These people should be shut down. They have the worst service I've ever experienced. Do yourself a favor and never use them! It will save you a big headache and unnecessary anger. I do not think they are even worthy of being labeled a service; they clearly have no idea what that entails. I do not live in the same state as my mother, and I placed an order with sufficient time for her to have flowers, a balloon, and all of the corresponding add-ons; including chocolates, which were not delivered at all for Mother’s Day. They had the audacity to call me on Mother’s Day to tell me that they cannot deliver it that day, and asked if it was okay to deliver it on the next day. I don't know why they bother asking that question because you don't really have a choice in the matter. I said no. I told them that I had specifically said that a delivery a day before Mother’s Day was acceptable if they were going to be too backed up for Mother’s Day.

My Mother received 18 beautiful long stem roses yesterday afternoon. She said they were gorgeous and couldn't stop looking at them. Even though this does not make up for Mothers day, it did brighten and put a smile on my 97 year old mothers face. 1 800 flower said they would also be giving me a partial discount on my credit card and a 20.00 gift coupon. I do give them credit for stepping up to the plate to try and rectify the situation.

I ordered flowers for Mother’s Day on Thursday for delivery the next day (before the Mother's Day weekend). I was given a tracking number that showed a scheduled delivery for the next day. However, the flowers never arrived. I see that they will arrive today, 3 days late - very much after the fact. This was all through the UPS tracking number, no notification of issues from 1-800-Flowers at all. I am requesting a full refund as I had to make other last minute arrangements that were more expensive due to the last minute nature of the request. Extremely disappointed.

I am very angry with 1-800Flowers. I placed an order last week for delivery on May 9, 2013. I kept wondering why my mother-in-law never called to thank us for the bouquet. Finally I called her today, Mother's Day, to discover the flowers had never been delivered even though I received a confirmation of delivery. The person I talked to on the phone told me they would have the flowers delivered today, Mother's Day, and I would receive a $20 coupon for future purchase. She also said if it wasn't delivered today, then it would be delivered tomorrow. I informed her that would not be satisfactory to deliver it tomorrow. Then she offered me a 50% credit.

As a former employee, I can completely understand why so many customers are upset. I compare my working experience at 1-800-Flowers to working at an upscale restaurant. For example, let's say a busy restaurant has 30 tables. They actually take reservations for 50 tables in hopes that 20 tables either cancel, don't show or are late. In the event all 50 tables show up demanding service, the restaurant basically says, "Sorry, but due to the holiday and a high volume of traffic, we are unable to meet your needs at this time and we are forced to turn you away." And it's so late now, you're basically stuck going to Subway (which isn't bad, but if you were expecting a 5-star restaurant and have a date, it pales in comparison).

The worst experience ever. Spent 2 hours and placed an order for Mother's Day. Firstly, they didn't deliver; and secondly, they cancelled the order on their own. This is what you get after spending 3 hours on customer service to get an update about your order. The order was cancelled on its own. They don't inform you. And when you try to ask who cancelled the order, they would tell you that "we were told by you to cancel the order"; but they don't have any records of it whatsoever. The customer service is pathetic. I am never ever ordering from this place again!

I placed an order to have flowers delivered to my mother on Mother's Day. I received a confirmation email that these flowers were delivered. But as it turned out, these flowers were never delivered. This put a damper on Mother's Day for my mother. This is the second time this has happened with 1-800flowers. If you want to send flowers to someone, do not use this service. They are unreliable; but of course, they are reliable in charging you money for the unsent flowers!

I ordered flowers online to be delivered on Mother's Day. The day before Mother's Day, they called me to tell me that they canceled my order because the local florist rejected the order; they didn't want to deliver to my mother's address. The address was put into the order when 1-800flowers accepted the order. They said that they can't guarantee that a florist will deliver the flowers after you order it online until they hear back from the local vendor. First of all, they should know if their local vendor will deliver to that address before they accept an order. Second, if they have such unreliable vendors, then they should get new ones because I have used FTD, Proflowers, and Edible Arrangements and have never had this happen. Lastly, they should have a warning on their website stating that when the order is made, it's not really a done deal until a local vendor accepts it. Luckily, I was able to order flowers through FTD. Unfortunately, they won't be delivered until after Mother's Day. Thank you 1-800flowers for ruining Mother's Day.

I called two weeks ago to order flowers. The day before Mother's Day, they charged my card $80 and nothing arrived the day before Mother's Day. I called them back to confirm and see what happened with the flowers, and they told me that they were delivered. They were not. It’s now a flowerless Mother's Day. I look like an ungrateful son. I'm so angry. It's now 4 o'clock, and I’m scrambling to find flowers to bring to dinner. Thank you 1-800 Flowers for making me look stupid and ruining my Mother's Day. Lesson is learned. I will never use 1-800 Flowers again.

What is the purpose of ordering online a specific arrangement when the local florist will just throw together what they want? My Mom had no idea that she did not get what I ordered. But when she sent me a photo and a thank you, I knew! Customer service was nice and told me florist will redeliver on Monday. After reading the other reviews, I guess I am lucky. They are now sending emails telling you delivery status... think in today’s tech world need to have local florist take a photo of the arrangement when delivered.

I ordered flowers for Mother's Day early so to avoid the rush and to ensure they would arrive. I asked to have them delivered the day before. They just called, the morning of Mother's Day, and said they would be unable to fulfill the order.

All I have to say is I should have read reviews first! All the promos in the world can't make up for the disappointment in what I ordered for my mother-in-law and what she got. Pictures are enough. The dog is right at least, but it is not in any way near the size, amount of stems or color of one I thought we were sending.

Who are these people? This is the second year in a row that I have attempted to use this service, and the second year in a row my mother did not receive flowers for Mother's Day! I tried to find out what the guaranty was from the staff and they were unable to give me an answer. By the way, the corporate phone number is 516 237-6000.

I am 600 miles from my hometown in Texas. With great ease, I logged on to 1800Flowers and ordered my mother a beautiful arrangement. I was informed that they would arrive at her home in Arlington by Sunday, but possibly Saturday. Great news! I received confirmation shortly afterwards. This afternoon (Saturday), I logged on to check the order and tracking data to see if the delivery was today. It noted that it was cancelled. I was sure this was a mistake. So I called customer service. That was a nightmare. The Reader's Digest version: I was told that they have delayed it. The representative was hard to understand, so I asked for a supervisor. No luck. He said that they did not want to talk with me. He then said that it would be delivered Monday.

I ordered flowers for Mother's Day for delivery on 05/11/2013. The FedEx shipping website said that the flowers were on the truck for delivery at 7:38AM, but they didn't arrive until almost 12 hours later at 6:44PM. I am very disappointed with the product that my mother received. It has ruined the Mother's Day surprise as far as I am concerned.

Never Call these people!! They must hire these people as they are running across the border. They do not speak English very well. I placed an order for Mother's Day for my wife. I never received an email confirming the order. I called every day to confirm the order was taken - I could never get an accurate answer. They never could get my email address correct because the reps they hire do not know the English language. Needless to say, the flowers were not delivered and they could not get a hold of the fly by night florist or tell me who they were they use. I am still fighting with them. Use anyone but this company. I hope this company goes out of business. I will scream it from the rooftops to anyone who will listen not to use them.

I spent $63 to have flowers delivered to my mom at work on May 10, two days before Mother's Day. Did they arrive? Absolutely not! In fact, when I called customer service, the inconversable lady stated that the case for arranging the flowers was not available. I said, "Okay, what does that mean?" Longest deafening pause ever! I asked if the flowers were going to be delivered and she said no. At this point, I was upset and told her that she needed to give me a refund. Once again, she did not respond. After a minute of silence, the lady informed me that I have been refunded. The worst part about this masterpiece of a disaster is that there was no email or phone call to inform me that the flowers were undeliverable. They would have just taken my money if I wasn't proactive. This company is abysmal, a joke and a scheme.

I am a happy customer! 1-800-Flowers and the local florist were able to work out the problems and re-send the dozen roses I ordered. I wish there had not been a problem with the order. It is good to know that they honor the guarantee. I have been contacted by them on this site, email and phone. The hard work they had to do to get the order filled on Mother's Day is much appreciated. I believe in letting companies know when they mess up but I also want to let them know when they have done well. My Mother is very happy with the beautiful long stemmed red roses that she received. So all is forgiven and I look forward to doing business with you in the future.

First time, I ordered roses to be delivered to my wife at work on Valentine's Day two weeks before the holiday. They were to go to her office. Long story short and several calls later, they never showed up. They did offer to send them the next day. I told them, “Yea, no thanks as it made me look bad enough as if I forgot.” So they refunded my money and sent me a $20 savings pass. So I thought okay, it's my anniversary so I'll try them again. Keep in mind the savings pass doesn't expire until 2014 so I called the girl on the phone. She had to be new as I could barely understand her. She told me the saving pass was no good that the company sent me as an apology for screwing up the first time. So this is strike 2 and there won't be a third because I canceled the unfinished order and will never ever try 1800flowers ever again and will spread the word as much as I possibly can that they suck.

On May the 9th about 8:30 that evening, I looked at an email that I received from 1800flowers, 30 Tulips for $30. The picture showed them in a vase and that was great for my 81-year old mom. I spoke with Jasmine and asked her if she could pull my previous order with my name. I was driving and didn't have the zip on hand. Then she asked me for the zip where the order would be going. I had to explain twice that I didn't have the zip handy before she understood. I had to keep repeating things several times. We had been on the phone for about 40 minutes. She disconnected the call and didn't bother to call back. After I waited for about 5 minutes, I then called back at 9:10pm, asked if I could be connected to the person that I was speaking with and was told no! So I explained that I had been on the phone for about 40 minutes already and he said he would be able to assist me.

I ordered flowers for my mother for Mother's Day from 1-800-Flowers and she received a crappy bunch of flowers which were nothing like what I ordered. The candy that was included with this order arrived in one large melted lump of mess, and the candle, well, was a small (size of a quarter) piece of crap, the kind of candle you would buy for your Halloween pumpkin! Crappy! Crappy! So, I'm not happy and I am going to contact them to complain. Oh and one more thing, the message that I intended for her to be sent... it was not there! I see that others have experienced the same and have received no help from the company. I want my money back...and I will not stop until I get it. We shall see what I get. I'm never using them again!

This company was started by a guy and his wife out of their garage. Apparently, they have sold out and it is now run out of NY with terrible customer service and deceitful practices. I will spare you the details of my experience (see the others). Do yourself a favor and contact a local flower company that will answer their phones in English and provide responsive customer service. I will never use this company again!

Horrible, horrible experience! I ordered my mother flowers yesterday for Mother's Day and I found out that she works on Saturdays so I called back today to 800 flowers to change order and I am told over and over again by many different supervisors and representatives that there is absolutely nothing they can do. My stuff is all ready on a pallet box wrapped and ready to go and they will do nothing to change my order, the delivery date or anything of that sort. That puts a real big smile on my face for Mother's Day knowing I spent over $100 and they are going to sit outside, wilt and die now in 100 degree weather because 1800flowers can't do anything. I used to order my mother flowers every year through 1800flowers, not anymore especially when every time I call, my calls are being transferred to the Philippines where people hardly even understand English.

Flowers for Mother's Day: This is what I ordered and this is what I got for my mother. I am sure that the CEO's mother will not be happy with this!

After speaking to a VIP Rep everything was finally fixed my mother In law got new flowers and they did credit me for the inconvenience they also sent me a gift to say sorry it was a beautiful arrangement that were set up to look like a puppy coming out of a basket and it happened to look like my own dog. It was very nice and I am gald they fixed this problem. I just wish I didn't have to go as far as I did to fix the problem.

I ordered flowers for a funeral and they were never delivered. So disappointing as I felt that it disrespected the family of the deceased. 1-800 flowers offered to send it to home after the fact, which was unacceptable to me, at no cost and refund my money. I advised I was still unhappy and they offered a $20.00 credit on a future purchase. May not sound like a big deal to some, but we felt bad not sending condolences to the grandfather of our daughter-in-law. I would never trust them for any important purchase.

On April 19, I placed an order for two deliveries - one to M in Los Angeles, CA and one to G in Seattle, WA. On April 22, I emailed them to modify the order - the order for M should be delivered to CA. Imagine my shock when I learned that flowers for G had been taken to (but not delivered, because the flowers were addressed to G, not M). Imagine my further shock when I learned that flowers for M had been taken to Los Angeles (but not delivered, because M was no longer at that address - which was why I had changed the delivery address!)

I was surprised at work with a box of flowers this morning, Friday, from my love for our two-year anniversary! I excitedly opened the box and am immediately disappointed at a lifeless bouquet inside. It looked as though this box had been driven around in the delivery truck for about a week before being delivered! I called my husband to thank him for the thoughtfulness, but explained the situation to him. My husband called 1800Flowers to voice a complaint and their proposed resolution was to deliver new flowers on Wednesday - five days later! As if we would want more of their crappy product! Will never do business with them again!

When I wrote my previous review on Consumer Affairs, they contacted me saying they would send me a $20 gift voucher and took my email id and what not to send it. It’s been more than 8 business days and today my friend emailed them about the same. They said, “Only you would receive it.” I am not greedy for $20, but they should not make fake promises to the customer as they always do!

Today is my sister's birthday. She lives in another state, so I wanted to send her flowers. I ordered on April 11th just to be sure they received it on time and had enough time to get everything arranged by the 17th of April. 7PM rolls around and my sister still has not received her flowers. When I got a hold of customer service to complain and find out what is going on, they said there was a problem, that they just now heard from the local florist, that the order only now came in at 5 and they close at 5. What? So my sister has to not get her gift because of their incompetence? They could not freaking call me to let me know and all they offered was $20 off of future purchases. I will never use this company again. I will shout it out to every message board and person I know to avoid this company like the plague, especially after reading so many other complaints from other customers who experienced the same lousy service that I did!

I ordered flowers for my fiancee on Feb. 11th to be delivered on Feb. 13th, the day before Valentine's Day, so she would get them in time. Well, they never came on the 13th or the 14th. On the 14th, I called customer service only to get a recording that they were too busy. So I emailed them to cancel the order. The following Sunday I received an email stating that the flowers would be delivered that day (her office isn't open on Sundays!), but at no charge. Monday the "free" flowers were finally delivered. I received a credit on my credit card, but now 2 months later, they are claiming I phoned back to reorder the flowers (LIE!) and they are billing me again. I don't ever plan on using their website again! Still trying to dispute their claim that I reordered the flowers. Why the heck would I do that?! "100% Smile Guarantee" my **!

I received a call from a trucker this morning that flowers were being delivered today. It sounded great and I said, "Great. My birthday is not until two days from now and I will not be here." He said he would be here by twelve and realized I live in a gated community and said to call the guardhouse to admit him. An hour later, he called back and said he made a mistake and would not deliver until Sunday because that's what he was told to do. I said, "Please bring them." He said he needed to get permission from his supervisor and never called back.

My husband ordered me 2 dozen roses for my birthday. I only got 23 - the 24th was just a stem with the entire flower missing. It was not in the box (we checked). The flowers arrived after 4 pm and had obviously been sitting on a hot truck all day. Everyone of them was wilted to some extent although about 1/3 have popped back into condition I would expect from supermarket flowers. The rest still just look sad and floppy. Also, an actual florist who understands how to arrange flowers is very important. What I ended up with was a box with an assemble-your-own vase and flowers. So I have a clump of roses on my desk. I would not put it out for guests to see. So, my first flowers in 15 years and they look like crap. Thanks 1800flowers.

The company did follow up 3-4 times on the same. Hope they make sure that it is not repeated again with anyone else.

I received roses, which were almost dead, on Valentine's Day from my husband at my work from 1-800-Flowers.com. How embarrassing! I called and explained the situation to the customer service representative, and she issued me new roses. I received them a week later and found out she put the wrong address. So again, I still did not receive any roses. I then called back to get hung up on twice before being able to speak to a representative.

Like most husbands, I order flowers for the wife on Valentine’s Day. Thought I would go a little over board this year and ordered 2 dozen red roses along with some strawberries on the 2-day delivery. I paid the extra for 2 deliveries. It came with a nice vase so she would have no need to re-pot them. It’s the first time that I spent well over a hundred bucks on flowers. I got the confirmation of order and waited the week until delivery. They did not show on the first day. I was thinking that they might deliver them both on Valentine’s Day to save on delivery. The next day, I received nothing. On Friday, still nothing. Saturday and Sunday passed, and I still got nothing. Nothing. No call, no nothing.

I ordered a dozen mixed roses for Valentine's Day for my wife. They arrived from a local florist, but only had 10 roses (a new way of counting dozen?). I contacted 1800flowers by email the next day and received a reply saying sorry and that they would give me a $20 credit on the next order. Well, the credit never arrived and even if it did, I doubt I would ever use their service again. Why not credit my charge card instead, prorated based on what was not received?

I ordered flowers to be delivered on a Saturday at a restaurant. The recipient was to have a party in her honor at the restaurant. I indicated it was a place of business and notified the restaurant the flowers were coming. They attempted to deliver the flowers before the restaurant opened but did not come back. After calling to complain, we gave the home address and the flowers were to be delivered the next day. They never came. After several calls to an outsourced customer service, we were credited our money. I never received a real apology. They offered me a $20 credit (in addition to the flower purchase). I told them to keep it. I will never use them again!

1800 Flowers/Sicola's Florist at 9516 West Road, Houston, TX (West and Jones Road) - For delivery of funeral flowers, I placed this order in person because they were close to my house. After taking the order and after a delivery confirmation 5 hours later, this store called the next day and refused to deliver funeral flowers unless I paid them an additional delivery fee (in addition to what was already charged on my credit card) seriously. Seriously, how do you refuse to deliver when you've already sent a delivery confirmation (unless you are completely lying to the customer)? Avoid this florist at all costs. The online customer service # for 1800 Flowers then proceeded to refuse to help, disconnect me twice and on the 3rd time, promised to call me back and never did.

I ordered tulips my girlfriend for Valentine's Day and for whatever reason, she received roses. That in itself upset me, but no huge deal. I called 1800Flowers to have them redeliver and they gave me some runaround about how the florist would not be able to redeliver them until Monday. Mind you, Valentine's Day was on Thursday. Monday is way after fact. They finally offered me a 50% discount due to the inconvenience. So Monday comes around and guess what? No flowers. I called 1800Flowers on Monday night and they assured me they would be there Tuesday.

1-800Flowers.com was very quick in responding to my complaint.

I ordered international flower delivery to Vienna, Austria through the 1800Flowers website arrangements that they offer to customers particularly for this city. I knew that the arrangements would be filled in by the local florists. I spoke with the 1800flowers website representative about all the questions I had in order to make sure I did the right thing placing the order. The transaction was completed successfully. However, on the middle of next day, I received a phone call and was advised that there were no florists in Vienna that would fill my order; not on the day I wanted, not next day, and not ever! Why then did they bother to have the offers on the website? Why were the representatives not informed about that in the first place? I could find another florist that could fulfill my request (which I did later) without spending time on 1800flowers and losing days.

I recently went through intense training with 1-800-Flowers to be a customer service agent from home. When I first applied for this position, it was a part-time position; then it became a temporary position, with the possibility of permanent hiring. When I accepted the job, it became a "seasonal" position. Like a lot of telecommuting jobs, their training system left a lot to be desired. I later learned that their production system did, too. We couldn't navigate through the system's screens. We would get locked into them, and/or we had to go out of the orders and start over to accomplish what needed done.

On 1/19/13, I placed an order for what I thought would be a different and thoughtful gift for Valentine’s Day, which included a potted Rose plant, a box of chocolates and a teddy bear. I thought I ordered it in plenty of time to arrive early on Valentine’s Day (almost a month). Well, to my dismay, it arrived at my friend’s house at 7:45p.m. on Valentine's day. I was horrified when I received the phone call from her telling me she received them but they were dead! Chocolates melted. She told me there were three dead flowers in a pot. There was supposed to be a full pot of roses. What really hurt my feelings is that she is my best friend and I thought, wow, what a nice idea. She is going through a stretch of bad luck right now and I thought she could use some cheering up. The plant itself I thought was a cool idea. When the plant dies, you can replant it in your yard and it will come up seasonally. Well, I guess no need for that!

I placed an order with 1-800-Flowers on 1/13/2013 to be delivered on 2/14/2013 and to be shipped to Grayson, GA 30017 via their website using my credit card. When I went online to check the status, there was not an order. I then called the Customer Service - I was on hold for almost 45 minutes. The recording kept indicating that all their service representatives were busy sending smiles. I then hung up and called on 2/15/2013 and was told that my original order was never captured on the website as there was a major problem. So I then replaced the order. To my surprise, the original order was delivered today, 2/16/2013, and now the second order was still as “to be delivered on 2/19/2013”. The C/S representative that attended my call today immediately transferred me to their Billing Department, which is not open at all. I want a full refund of both orders and an immediate closing of this company.

1800flowers guaranteed delivery on Valentine’s Day and roses never got delivered. I spoke to rep and she said she was sorry and she knows how I feel because it’s happened to her too. I didn’t realize service was that bad. I asked for a refund, which she said I would get (she said I'd get a confirmation email within 24 hours). I have yet to receive that email and it’s Saturday the 16th. Is there a law against breaking a guarantee?

I ordered flowers on line from 1-800-Flowers on 1/30/13 and requested delivery for 2/12/13. I checked the website for delivery status on 2/13/13 and it stated "order placed", which didn't seem right. So I tried calling their customer service but never got through because they were busy, I suppose, because of Valentine's Day orders. I continued to call the next day but never got through. I sent an email to customer service on 2/15/13 and did not get a response; I sent another email later that day and still no response. I sent a third email and finally got an email stating that the flowers were not delivered because there was no florist/delivery in the area (Jacksonville, FL, really?) and later another email stating that it was a busy time for them and under normal times they have high standards but this time they failed. Why could they have not called me or emailed me to tell me the order was cancelled by them? It would have kept me from embarrassment when I asked the recipient how they liked the flowers. If they had notified me before the expected delivery date, I could have ordered from someone else, which I plan to do from now on.

I ordered a very large bouquet of roses to be delivered to my wife's office on Valentine's day. I placed the order on 2/11, so I thought there would be no problem getting them there on time. I even paid an additional surcharge to "guarantee" Valentine's day delivery. Guess what? It's after 11 pm EST on Friday, 2/15, and the flowers were never delivered. I tried calling the customer service number and was placed on hold for nearly an hour. I then contacted Customer Service with an email demanding a refund. I was told that since the request was after the scheduled delivery date (2/14), the order could not be refunded. Even if they deliver the flowers on Monday, the 18th, what's the point? Valentine's day is well over.