Nutrisystem Reviews

Yes, I am angry; and at this point, I have nothing good to say about the company and their employees. This had better not happen again. Do you all have or hire intelligent employees or just anyone? Do they not know how to do their jobs correctly? Maybe, they need more training. I specifically asked the girl this past time to double check my order and my husband's to make sure they went out at the same time, and she said she did. She lied. That's all there is to it. Or else, we would have gotten them both at the same time.

His order has been sent out but won't be here until the usual time it takes to get here. What good is ordering from Nutrisystem if you can't get our food on time and both of our orders delivered on time?

There are a few items that you need to add water and microwave, but it only takes a matter of a couple minutes. You do add "snack meals" on your own, which is protein and complex carb choices which is good. They also want you to add vegetables to your meals. This helps people to incorporate real food and learn how to portion out their meals once they go into the world of eating all their own food choices again. I highly recommend the program for people who are having a hard time with finding the right path on eating right. It is a good start to learning how to do things the right way. Lastly, once you have joined, you have everything at your finger tips to journaling, tracking your weight, measurements, workouts, blogging with other members, connecting with others and a live counselor whenever needed.

I wrote immediately back that I am hard of hearing and I am unable to discuss financial matters on the phone and I have requested Nutrisystem to provide a contact point/person for written communications. I am a 75% disabled Vietnam veteran; I lost most of my hearing in the war. I sent several emails, but they never answered back about the subject. I followed up by sending a certified letter restating that we are cancelling the program. Nutrisystem received my certified letter on April 5, 2012. Again, I received no answer from them. I have done what I can to communicate with Nutrisystem. They just ignored my letters and they continue to try to send the meals like nothing happened. I am 75 years old and I have never seen a company behaving like that.

Only after a trip to the ER, being taken off solid foods completely and examination of some of the NS food labels did the doctors realize this. In the midst of the health issues I was experiencing, one NS representative offered to help me change all my NS food to soft food to compliment "my new diet". Evidently, being medically ordered off "hard food" due to an ingredient intolerance is now a customer's choice. To charge me to stop receiving food that landed me in the emergency room is just crappy. But I would expect nothing less from this company.

Beware: you will be stuck with mounds of the wrong food, get incorrectly charged and they do not care. I know mistakes happen, yet they refuse to hire any customer service to address it. This is why I think it is more of a misguided false advertising tactic. I have not moved this to small claims court.

I took the first month to figure out which meals I like and didn't like and I am completely satisfied with the program. As far as the return policy, it is all written on their website. People need to check these out before purchasing. I just wanted to add something good to the reviews. This is a great company with a great support system!

After 4 months of this program, it just so happened to be time for our yearly physical. Now before Nutrisystem, I had been in the hospital for chest pains, which turned out to be just a panic attack. But they did a lot of blood work just in case and everything was perfectly normal. All my levels of vitamins and everything else was exactly where it should be.

So, like I said now after being on Nutrisystem, it was my yearly physical time, as well as my girlfriend. We got our blood work done and found out that we both have a vitamin D deficiency, but we both have high blood pressure and she is also extremely low in iron! My blood levels were completely normal before this program and so were hers. And now we are low in vitamins with high blood pressure. This program may help people lose weight but it also helps people become unhealthy. So, you give to get. It's not a healthy program and I would never suggest it to anyone.

Larry never got back with me! I was so excited about joining, but when he did not return my call, I made my final decision right then. I was not impressed with the customer support! He obviously did not make a good impression for me!

I wanted to review their cancellation policy. After reviewing, I called Nutrisystem back on Jan 24, canceled my order and then was told I could not send back my food. I tried to speak to my previous representatives but was not allowed to. The customer services representatives were inconsistent in their messages. If I wouldn't have been able to send back the food, I would have canceled previously. I feel cheated and very dissatisfied with this company.

Finally, he told me I would have to pay $69.00 because it was an automatic order, which I told him I would not do. Not only did he not cancel the order but Nutrisystem tried repeatedly to charge my credit card and called me to the point of harassment. When I finally took one of those calls, I again told the woman, with whom I spoke, that I had cancelled the service and my credit card company was under instructions not to honor any charges. Subsequent emails have stated that they would give me a reduced rate on my next order, and at the same time, they just keep trying to charge. I just received another email stating that my next order is to be shipped on 01/25, but that my credit card has been declined.

I cannot describe my disappointment, frustration and absolute dismay at your company. I am a hardworking, single mother. I do not have internet, at my home as I can't afford it, so I can only access internet at work. Your company's actions have placed me into a financial crisis, based upon your unethical and illegal removal of funds from my bank account, and failure to cancel my order, the first time that I requested it be canceled.

On 1/13/2012, at 12:55 PM, I placed my online order for the Women's Success Plan. My total, paid via my debit master card was $259.99. However, when I reviewed my account, I noticed that all the breakfast, lunch, dinner, and snack choices I thought I had chosen (which I spend over 20 minutes making those choices), somehow was not ordered. The favorites package was ordered. At around 1:17 PM (11 minutes and 38 seconds after placing my order), I called ** and spoke to Joseph, a Nutrisystem representative. I explained my situation to him, and asked if there was a way to make the changes, so that I could get the food I wanted, and what I had spent all that time online choosing.

Joseph was extremely rude to me, and told me it was too late. I was very appalled by his demeanor, and absolute lack of professionalism. I said that I didn't want food that I didn't order. Joseph again said he couldn't help me. I was at work and had to answer office phones, so I told Joseph I wanted to cancel my order. Joseph confirmed with me that he canceled my order, and since my order hadn't shipped yet, the $259.99 had merely been placed on hold, so it would take a couple of days for the $259.99 to be released back to my account. I asked Joseph if he could send me an email, or letter, confirming this information, and he told me they don't do that. He can't send me anything. It is cancelled.

On 1/17/2012, Tuesday, when I got to work (Monday, 1/16/2012 was a Holiday and my office was closed), I saw that an email had been sent on 1/16/12, 8:15 AM, that my order had been shipped! I called again and spoke to another representative (I cant recall her name). I was extremely frustrated and upset, because I also saw that $259.99 had been deducted from my checking account for this order. This representative was very professional and kind. However, the damage had been done for me, and I was very upset. She cancelled my order and emailed me a cancellation confirmation. She told me when the FedEx and UPS orders come in, to refuse them, and they would be shipped back.

She told me it would be approximately 2 weeks to process the cancellation, and refund my $259.99 into my checking account, and was very apologetic that I had such poor customer service on 1/13/12, and that the other representative did not do what he was supposed to do by cancelling my order. Although having to wait 2 weeks for my refund of $259.99 was going to be financially difficult for me, as I now have to go grocery shopping for food (I wont have Nutrisystem food to eat), I tightened my belt to try and make ends meet.

On 1/18/12 at my lunch from work, I went shopping for groceries, and my debit card was declined for $92. When I got back to work, I pulled up my bank account information, and saw that Nutrisystem had an additional unauthorized debit being taken from my account, in the amount of $87.49! I have no idea what I am being charged for, and have never authorized any other charges (except the initial $259.99, which will be refunded to me once my order is returned)! I am beyond furious, and appalled at your company.

I now am going to have to leave work early, unpaid, to go to my bank, and see what I can do to stop this from being removed from my account. I cant believe the problems I am having with Nutrisystem. I am beyond disappointed. This has caused me so much distress and financial problems. $259.99 and $87.49 may not seem like a lot of money to some people, but to me it is the difference of putting food on my table each evening, and whether or not my electric bill is paid. I would like a supervisor's response to me, and have this matter handled immediately.

This program has taught me to eat sensibly and to portion control. I eat 6-7 small meals daily and I'm never hungry. If you go onto the website, they post a list called "Recommended Grocery Foods". This is where the obvious is listed - dairy, veggies and fruits - even fats and extras. This should be a huge indication that you need to add these foods into the program. Duh!

Most of the meat-laden foods, I don't like. But that's my taste buds. I've chosen to flex my meals. That means that I cook my own food. I just use NS's guidelines of how much to eat and what to eat. The NS pre-packaged foods are for people who want/need the convenience, that's all. There is no magic potion in the foods to help you lose weight. I needed that crutch in the beginning of my program. Now, I understand things much clearer and no longer need that assistance, although, I do keep the grab and go stuff handy. You just never know when you need it.

Your first month on NS will be a trial and error time. You will find the foods you love and re-order those. Make sure you are able to customize your order. This will allow you to order the foods you love. But even if you find something you absolutely dislike, there are tips and tricks on how to add veggies, fat free sour cream, etc. into those foods to make them more palatable. Most of the people who are complaining about the food haven't picked up the phone and spoke with a counselor or even gone onto the website and ask questions. If they would have, they would have realized the many variables to this program.

If it wasn't for NS, I probably would be dead from a heart attack. I was well over 300 pounds when I started the program. I'm now off of all blood pressure medicines. Follow this program 100% and you will succeed. And no, I don't work for NS. I'm a very happy client and will be for a lifetime.

I called Nutrisystem and was told that unless I shipped everything back, I would incur an additional cost. I could not see myself shipping back nearly 2 pounds of food. Seems like I did not have much of a choice. My reason for not consuming the food was strictly due to an allergic reaction. I should have been fully reimbursed.

After a month, we received a second box with the same exact products we purchased the month before. I had called Nutrisystem and asked why they sent us a second box when we did not order it. The lady told me that we signed up with an "auto delivery", which means that we would be receiving their shipments every month until we canceled. I made it clear to the lady that we did not sign up with any "auto delivery" and that I just wanted to try out Nutrisystem for a month ONLY. She told me that she would be able to cancel the order but they would charge us a $59.96 cancellation fee along with the fees to ship the product back.

I was not about to pay for a mistake that they made. Like I told the sales person, if I was given this information prior to ordering, I would not have agreed to purchase even one month. I asked to speak to a supervisor. The supervisor then got on the phone and I told him what the situation was. He told me that there was nothing he could do and that "they get a million calls like these" in a day. That just means they rip millions of people off a day. When I told him to pull up the recording from the very first sales person that we placed our order with, he kept changing the subject. He then told me that he would speak to his supervisor and see what he can do for me and then give me a call back.

I never received a call back and my aunt got her statement in the mail, and they had charged her $299.00 plus shipping which came out to be $333.20. I had called them repeatedly and spoke to a few supervisors and everyone kept telling me the same thing. Finally, we called the bank and disputed the charge. Our bank then told us to contact consumer affairs and see what they could do. We are still fighting this charge.

The box was all wet from the food melting. I called Nutrisystem right away and also found out they deducted $279.00 from my bank account. I explained to the representative, and she said, "We will have someone pick it up in the next five days." I told her that I live in a condo, and the box was full of food, with the drive all sticky. So she said, "Well, if they don't pick it up in five days, throw it away." Well, that night, they poured out and the box fell apart the condo. Assa called me -- and about the mess, they took it and put it in the dumpster. I have called Nutrisystem many of times, and all that they say is they're working on it. I need help. Thank you.

Today is 5/27/11 and I just received the following email: "Your account has been credited, please be advised that a credit has been issued to you by Nutrisystem for your return of order # ***. This credit will be transmitted to our credit processor at midnight tonight. Please allow 10 to 14 business days for your financial institution to receive the credit information and to post it to your credit card or Bill Me Later account. Credits may not appear on your statement for one to two billing cycles". I still do not have my refund. Companies can always deduct from your account immediately on purchase, but when refunding, they will use any excuse to keep your money as long as possible. I hate when reps on the phone lie. My order was for $297! This is grocery money. Since they had their food and my money, I've had to go to great ends to get by for the last three weeks without my refund. The reps do not seem to care and quote company policy. I will never ever do business with them again.

After the most recent incident, they did ask me for detailed information regarding the object found in my food and serial numbers. Nutrisystem claims that their food is inspected by the US Department of Agriculture. But only about 10 percent of the packaged food items that I receive have an expiration date on the package. In order to find out the expiration date, customers have to call customer service and give them a special code off of the box. I believe that Nutrisystem has been negligent in their food safety standards and that they knowingly send out food that has poor quality. Over the span of 1 year, I have placed about 5 orders with Nutrisystem and I found objects in my food on at least 4 occasions. This has to be happening to someone else and I believe this problem deserves attention.

The food tasted terrible and tore up my stomach. I called on the fourth day but they would not talk to you on the weekends. I called the following Monday, which was still before my 7 day deadline and canceled my order. The first person said that I would have to pay $18 for their shipping fee and whatever it costs me to ship it back. I asked to speak to a supervisor since the first person gave in the wrong information and my account was showing a $52 charge back fee. She said that she would correct it and that the only amount I would have to pay is what I would pay to ship the remaining 3 weeks worth of food back. It costs me $22.17 to return the food. The 2 days later, my bank account was charged $52. When I called NutriSystem, they said that until they get the food back they will not refund that charge. They also said that they will not refund the full amount because of the $18 shipping fee which they will keep. This company has a very bad food, customer service and fees. They should not be allowed to steal from consumers.

I called for the number to send the rest back and got the runaround for over 6 wks. By then, they kept the food and informed me that I still had to pay for it, even though they had it back because they didn't get it in the time allowed. They were the ones that kept sending me from one person to another. I like to never have got that awful stuff sent back and still had to pay almost $300 for nothing.

The frozen foods were okay but they don't let you customize what you are getting, so they give more of the cheap stuff. The chicken and turkey meals are gross because you can tell that they take the leftovers from the meatpacking plant and mush them together to make pieces of "chicken". I even found a piece of wood in the green beans which I choked on. When I called them to let them know, they gave me a $10 coupon off my next shipment. Are you kidding me? I could have gotten splinters in my throat from that. If you want to lose weight, just start eating healthy fresh food. It is way better than the chemical-laden food.

So how is Nutrisystem ripping off customers? You guys really need to learn how to read. I was on the program for a year and lost 60 lbs. The program worked well. I never had to call customer service. They have a new menu and the food is great. They have new frozen items now also.

A few people complain that they couldn't eat the food. It's healthy diet food, not the fatty, salty, greasy ** that you're used to eating. Once you transition to a healthy lifestyle, you learn that the food is not bad at all. Why do you think Nutrisystem has been around for 30+ years and has millions of customers? If you're thinking about signing up, check out the website and sign up on their website and browse their forms.

When I used their online customer service's chat function to try to understand the discrepancy, the representative first agree that the current price was $239, then began to adamantly declare the price was $299. I could even choose my promotion for "1 week free" or their "rollback price" of $239--the current price. Confusing and deceptive--I wouldn't trust a company that tries to pull the wool over their customers' eyes like this on the front end to do the right thing in helping me achieve my weight loss goals. Buyers, beware!

Well I never read it and the website does not give any indications of this. The woman said that upon ordering I had to have read the terms and conditions and marked a box. I would have remembered that because I would never obligate myself to something for 2 months that I was not sure of. Just to check things out, I pretended to be someone else and I filled out an order form, without submitting and sure enough there was no box to check terms and conditions. Their website and claims are very misleading and I find it very hard to believe that what they are doing is legal. The average American who is not aware of how this company works can get the wool pulled over their eyes. It happened to me and I am sure it is happening to others.

Between the price of the Nutrisystem food and the cost of the food I had to buy to supplement their food, I spent a small fortune. I cannot, in good conscience, recommend this food to anyone - not even those starving in third world countries. I was responsible for paying a "cancellation of auto delivery" fee for the two accounts I activated for an additional cost of $104 on top of the $540 initial outlay.

An expensive lesson; I realize I am responsible for this life lesson. No need for an attorney to contact me. I just want this duly noted for others. A warning, if you will.

I called in, and the representative said that I had to have my paperwork detailing each item. Luckily, I found that and called back. The representative said that they will refund me again. Really? Why did I have to go through all of this to make an honest return? Where is the honesty of Nutrisystem?

I feel that this is an unethical scam. If I did not have my paperwork and proof of shipping, then basically, they would have pretended to not have gotten the goods as they did. I wonder how many other people have had this happen to them. Surely, if they got that package at all, which they surely did, they wouldn't have given me the measly $6.95 for it and then they would have the weight on it and known that it was worth more than $6.95.

Stay away people. Nutrisystem's large call center and warehouse pretend to be disorganized, yet they had no problem when they first shipped and billed me $275.

My bank account went in the red. It took them over a week to credit my account, when it only took them one day to take the money out! They shorted me $59.95, even when I explained to them that it was a medical reason, and then I had 3 overdrafts of $37.50 each because of the shortage!

Once the food finally purged out of me I was able to function. Please do not try it as it isn't worth it. By the way it took three weeks and I had only lost three pounds and I had been very active/walking/working. Of course I have lost about $500.00 as they sent the auto delivery before I figured out what the problem was.

After I stopped it, they did charge me too and gave me a hard time. They lie and the food is not fresh. On TV, I think they get food from a restaurant because it does not look like TV at all! Months later after I wrote 5 letters, I finally had a call from the main office. I called back for two weeks everyday and this person never returned my call. I guess he called once and said we want to make up to you, what happened and please contact me. How convenient, he never returned any of my calls! One customer service representative told me that I could not get other choices even though I had diabetes. It's what it is. I was so misinformed and so is everyone else in this world.

Try small portions, fix them, and freeze them yourself with your good food choices. It is so much easier to do and cost so much more. Everyone is paying less than $300.00 a month. Make the portions yourself and freeze! I have no use for this company. They should start getting fined and people should get a group lawsuit against them for horrible food. This food was not fresh! I think I am going to start a good company, charge half the price, and cook fantastic meals for people! Home cooked meals, not cardboard crap!

I came to visit her two weeks later and figured I'd eat the food while I was in town. Yes, what I ate tasted pretty terrible, but my main complaint is that all the cereals and many of the bars were not sealed in their packaging well and were stale. Had it been one package, I'd have overlooked it. But I've tried half a dozen breakfasts and four or five nutrition bars. Only one was fresh.

minute amounts of meat. I consider their ads misleading and detrimental to the general public. This is not a good company. Pass the word of warning to others who are considering falling into their trap.

After two weeks of being ignored and pushed around by customer service, they explained that the fee will not be waived and I am responsible. They advised me to ship the remainder of food to them for a refund less the shipping fee, but suggested that I use FedEx or UPS. I went to FedEx and was charged $45.00 to ship the item back. I was very displeased as what they advertised is very misleading. It should also be explained in detail to consumers exactly what the terms and conditions are. I have lost almost $70.00 on food I cannot eat, just because I want to maintain a healthier lifestyle. It is not fair for this company to profit and mislead consumers when they knowingly distribute food that is not healthy for consumption.

I have lost $70.00 due the fact that the terms and conditions of their return policy was vaguely explained to me.

My problem was that toward the end of the first month, my husband received unexpected military orders overseas, and I was of course moving with him. We have two months to pack, sell our house, find a new house, and move half way around the world. Although I liked NutriSystem, the last thing I want is to have more things to pack. I called to cancel, and was told that there would be a $54 fee charged to my credit card. I asked to speak to a supervisor, who explained that it was the charge for free shipping ($33), plus the 10% discount that I was originally given on my first month of food.

He told me that they offer a one-month non-recurring plan, and that I should have chosen that option when I initially signed up with the company. I explained my situation, and I mentioned that I liked NutriSystem and would probably order food again after I got settled in my new home. He still said that there was nothing he could do about the $54 charge, and that I could dispute it with my credit card company if I chose to.

I feel that this is a horrible slap in the face from a customer service standpoint. I don't want to move my family out of the country, and would like nothing more than to stay in my home and continue losing weight on NutriSystem. For him to say that I should have chosen the one-month plan was an insult. How could I have known that the military would be sending us overseas? Now I have no choice but to pay this money. I will never use NutriSystem again and cannot recommend them to anyone else.

The other evening, when I got home from work at 1:00 a.m. (I work swing shift), I opened up the Nutrisystem snack that I still had left to eat (Walnut Chocolate Chip Cookies) and was surprised to see that the package was full of mostly crumbs. I thought that maybe they fell apart in shipping and started to eat the cookies. As I was holding one of the mini-cookies and reading, I noticed something crawling on my fingers - the bag and cookies were full of very small sugar ants. Needless to say, I about threw-up and upon further inspection, saw a multitude of ants crawling through out what was left of these cookies.

I totally lost my appetite, as would anyone, and because it was so late, there was really nothing I could do about it that night. I inspected the outside of the package and I didn't really see any holes or tears, except for the place where I had torn open the package. The next day, I called their customer service person, who I could hardly understand because of his heavy accent and he really didn't seem surprised or even concerned. He said that they would be happy to send me another package of cookies and to open up all the rest of the snacks to see if there were ants in any other packages and they would also replace those.

I told him that I didn't have any intention of eating any more of their food, as once you have found ants in a package of food, you don't exactly feel safe about eating any more of that particular product. He told me that he would alert their quality control people and that he would "personally" make sure I didn't receive any other packages with ants in them. I asked him how he could possibly inspect all the food that was sent to me and he didn't have an answer. I asked him if they had ever received complaints of ants in the food and he said that there has been some "problems" with complaints about ants in the food, but that I didn't need to worry about receiving anymore food with ants in it. I told him that his answers to the problem were unacceptable and he asked me what I wanted Nutrisystem to do.

First I told him that I wanted my next order, scheduled to be shipped out on the 20th of July to be canceled. Also, I told him that I wanted to send back the food that I had not eaten (three weeks worth)and be credited for that food. He informed me that if I canceled my next order, that I would be charged additional money because I received a deal on my orders with the understanding that I would have to get four months of food in order to receive the money off. I asked him what happened to my four weeks of free food and he told me you only get one week free a month and have to order four months of food. I was also told that they would not credit me for any food that I still had left because it was not sent back in their 10-day trial period.

I was dumbfounded, as you would think the company would be willing to cancel your remaining orders under the circumstances and credit you for the food that hasn't been touched. I asked to speak to a supervisor and was put on hold for about ten minutes. The same man came back on the phone and told me that no supervisors were available, but assured me that a supervisor would call me the next day at 08:00 a.m. MST. I told him that, under the circumstances, I was astonished that a supervisor was not willing to get on the phone with me. I told him that I called the company first because I wanted to do the right thing and give them a chance to handle a very bad situation with their food. I told him that I was willing to try and work out something with a supervisor, but if I didn't hear from someone that I would take other action.

Today, as of 10:45 P.M., I have yet to hear from anyone at Nutrisystem. I have kept the bag of cookies sealed in a zip lock storage back and just thinking about eating, or even opening up anymore of their food makes me sick to my stomach. Do I have any recourse as a consumer? Should the company be allowed to keep shipping consumers food when they are aware of a problem they have with ants in the food? To me, this is on the scale of selling food that has been tainted with salmonella (sorry, not sure of the spelling). Yet, I was told over and over again, by the customer service person that sometimes it happens - no big deal! I told him that in all of the years (I am 53 years old) that I have shopped for food at grocery stores, on-line, etc., I have never opened a package of food and found ants crawling through the food.

Physically, I don't think that my health will be damaged by eating a few ants. Emotionally, the experience was very traumatic and unnerving. I was horrified by the sight and the knowledge that I had already eaten two of the cookies. Just the thought of what happened makes me nauseated. I find myself now examining every piece of food I put in my mouth. Also, the phone call I made to the company and their lack of response or concern was very disturbing and frustrating. Economically, I am out the money I spent on food that I wouldn't even consider eating or even opening, and whatever they are going to charge for canceling any other food shipments.

If you want easy, plus calorie, portion and taste control, you can build a much better tasting program on your own by visiting the diet food sections of the supermarket! I was doing better on my own. The desserts are no bargain, just tiny, tasteless portions of junk food. I would not recommend this to anyone. It’s very expensive, $400+ for one-month supply of inedible food. I'm sending the rest with my husband on his camping trip this week. Perfect. He has no taste buds, he'll eat anything. Just a $400+ hit to my bank account.

My mother contacted NutriSystem and canceled the program and returned the second supply unopened. She is being billed for the one month supply. She insists according to the commercial by Marie **** , the first 4 weeks or 1 month is free. I listened to the commercial and it does say this. She is now being billed $300 + interest and late fees that she cannot pay. She lives on a very limited income. She can barely afford groceries. I know she should have been more careful but it is in her desperation to get well and get a lung transplant that has contributed to this.

I have contacted Nutrisystem and they were not helpful. My mother is a good soul never intended to cheat this company. Please tell me how to help my mother reason with this company and convince them to honor the 4 weeks free they claim. If the first month of food is not the 4 weeks free then what is? My mother gave away the food to a neighbor because she could not prepare it for herself. I appreciate any advice and assistance.

I feel that the food I was sent was not the right stuff because the calories were high; all the ingredients were too high for someone with diabetes. I tried to return the product (7/01/2010), but was told I had waited too long to return it for a refund (I was told 60 days to return it but was told later that it was only 30 days) and that I should give it away or sell it to someone. I paid $299.99 for this and don't feel I should lose my money. I am on disability and don't have a lot to spare.

Kelly: Please contact our Call Center on 1-877-. Representatives are available Monday to Friday, 7am - 12am ET and Saturday to Sunday, 9am - 9pm ET.

I am aggravated that they do not disclose all costs associated. I think the shipping to the other areas should be the difference between the contingent states and the non-contingent or don't allow free shipping as a lure in. I believe my personal email and mail is now on a list that will be sold.

Two weeks ago, I thought I'd give them another try, but the exact same thing happened. Except this time, when I tried to call to exchange the food, they put me on hold for 30 minutes and then disconnected me from their system. And when I tried to use online chat, they said they couldn't help me. I think we should have the BBB investigate consumer protection laws as this company clearly is just trying to rip people off. And I think some kind of public notice needs to be issued so everyone is aware of these unethical practices. I mean, come on, Walmart gets bad press all the time for not allowing unions, why can't we get the same kind of warnings against Nutrisystem?

I ordered NS a little over a week ago and already lost 7 lbs without exercise. The food is not terrible tasting, but I knew not to expect tastes-like-homemade gourmet food that comes conveniently pre-packaged and sometimes freeze-dried, its just common sense. I was also aware of the food that needed to be added such as the fresh fruit, vegetables, dairy, and protein by doing a Nutrisystem Google search to read reviews followed by viewing some YouTube videos.

As far as the level of sodium is concerned, that's where they're unfairly misleading. But NS is right, their products contain the recommended amount of sodium for adults but only their products alone. They have no control, or care, over how much sodium is in the salad dressing that you use, the olives you eat, or the type of protein you choose to consume. The NS entrees I ate in 1 day equaled 1550 mgs of sodium, slightly above the minimum recommendation of, I believe, 1500.

After adding the rest of the foods, it went up to nearly 3000 mgs, 600 more than the maximum of 2400 for the average adult. I've started to cut back on sodium in the other food to keep within the normal range. Overall, I recommend this product for mea young, relatively healthy 27-year-old, whose blood pressure is normal, non-diabetic, no pre-existing health conditions, all my born with parts are still in the proper place, works full time, lives on her own, is single with no children and no time to stay home and cook healthy meals.

I cant speak on the behalf of everyone else, but NS is working for me and helping me to make better food choices. My only warning is to watch the sodium and if you start to feel a little off, speak with your doctor and discontinue use of the product.

They scoped my throat and said I had two lesions on the sides of my throat. They put me on Protonix to stop the acid from coming up and steroids to decrease the throat inflammation. I kept choking at night at the time it was on a nightly basis. I was hospitalized for one night to be observed. After they released me they sent me to a throat specialist in Seattle (I live in Juneau, Alaska) so I had to get a plane to see this specialist. After several visits to Seattle they determine that my stomach valve wasn't working and I needed esophageal surgery, laparoscopic nissen fundoplication. All of these stemmed from the product Nutrisystem. It weakened my stomach valve so that it would never work right again.

Whatever they put in their food (preservatives or whatever) ruined my valve and caused over a year and half of distress on my life, not to mention a surgery which has now altered the way I eat for the rest of my life. There should be a warning on Nutrisystem that it causes undue stress on the digestive systems and can lead to a very serious condition called laryngospasms and ulcers of the throat which have in turn damaged my vocal folds and I now have speech problems. Over a year and half of pain, suffering, near-death choking resulting in esophagus surgery and economic loss in the tens of thousands of dollars. Several flights to Seattle to see specialists, vocal therapy, gastroenterologist, Otolaryngology and diet restrictions. My life will never be the same because of Nutrisystem. I have several friends who have all tried the "new formula" of Nutrisystem and they all started getting similar digestive complaints while using their product and I have told them to get off it ASAP. Nutrisystem needs to be told that their product has something seriously wrong with it.

I am normally really healthy and could not believe that this company is able to sell this legal at all! Money is the root of all evil and this company is purely evil! Do not fall prey to their false claims, misleading messages and their celebrities are obviously overpaid to represent them! It's been now 4 days and I'm trying to feel better to go back to work and eat normally.

At this point, McDonald's is even healthier! We are going to try to send it back. I read how hard that process is. So we're out a lot of money for nothing! Buyers beware, caveat empor! And please, make this company go bankrupt again like it was before. You don't go bankrupt for anything. There's apparently something very wrong! This is the same company that sold fen-pen which seriously killed some people and made others real ill! Think twice. And if you're in a position to help build a class action lawsuit , like a lawyer or anyone with a moral and ethical conscience reading this, please contact me because I would like to be a part of that . This company should be stopped!

In my opinion, their food is horrible. Very salty and more unpalatable than cheap TV dinners. I spent 20 years as a wildland fire fighter and ate C-rations everyday on the fire line. Nutrisystem foods made C-rats seem like gourmet food! I even offered a Nutrisystem "meat entree" to my dog and he refused to eat it! Smart dog! This is a scam promoted by hype and pure and simple trickery! A company that refuses to discuss consumer concerns/complaints. Very ugly bunch! Beware! Loss of money via unauthorized automatic charges ($52) to my credit card.

I called to cancel, but was met with criticism by a rep saying that I had agreed to auto shipments and now, I would have to pay $52.99 more because I was cancelling. So I cancelled. The food is not good. The advertising was misleading. Check out the pictures of their food, it shows double the amount. So you think that you are getting a good portion here. So the program and lack of customer service was very discouraging to me. I am out $299.00, plus it was not helpful in my pursuit for weight loss. I felt bloated, gassy, and uncomfortable.

In comes today, some 24 years later. I was just plain wanting to lose weight (call it owning one's own business in today's economy). Anyway again, I decided, well, it worked once, have at it and make it work again. I had read the food had indeed changed, figuring as well that I'd already lost my gallbladder it's got to be better. So I joined through my Costco for a savings. The food has actually well improved and is much easier to prepare, simply micro and that's that about that vs mixing with water, freeze dried consistency and then micro. The food tastes better, much better! My husband and I both went on it (both in our biz together if you will). We have both lost about 15+ pounds in the past 4 weeks but have encountered some health related issues which we've not a doubt are very much related to the diet food. We've looked for anything on the web and, to no avail, actually observing our specific concerns but thought it best to produce the same in writing to you.

My husband, had previously been prone to boils / cysts usually when he would drink beer or eat tomatoes,acidity type, so he doesn't eat/drink those type ofitems due to that problem. Since being on the diet over the course of the past ''almost'' 4 weeks, he's been consistently getting boils, large boils all over his body. We both believe without a doubt, it is due to perhaps the sodium/soy or what have you w/in the diet food as we've not eaten anything else since joining. He will no longer eat the food effective a day ago!

I, Miss Lost her gallbladder in 1986 after losing 50 pounds on nutrisystem and then back on it 24 years later, am really encountering issues health wise as well. So much so I've asked my husband to watch me and that perhaps if things got worse to call 911, which we've not done as yet, but truthfully I have been feeling so badly I've stated just that!

Severe heart palpitations, my breathing is considerably difficult, a very bad tightening of the chest and truthfully it feels like I'm having heart issues. No, to this point and all previous physicals I've been more than A okay, thank goodness, in this regards. The tightness in my chest almost nightly and, of late, (this week) I have noticed considerable swelling in my hands of all things. I've been so frightened I have a few nights been afraid to actually lay down on my pillow but eventually have.

Be that as it may, I (we) are conducting our own experiment and that is this week remaining stated we were going completely off Nutrisystem, or so we said. Yesterday both of us were off completely, eating normally and sensibly. Last night I had no heart palpitations, no tightness of breath/chest, no hand inflamation. Today, I decided I was smarter than that and alone ate the breakfast / and lunches of Nutrisystem. I have tremendous heart burn this afternoon (as I always get after eating the food) and my heart is going a mile a minute! I am confirmed this is no doubt being caused by a reaction, of sorts, to the food. I realize high sodium, I equally realize high soy, higher carbs within the food.

I am more than curious if this has indeed previously been reported by anyone out there and/or I could learn anything additionally related to similarities of reported issues.

Also you can exchange the regular but not the fresh frozen and fresh frozen is misleading. It's overpriced frozen meals, nothing fresh about them. This company throws a ton of money at celebs to promote and they are crooks misleading the public. I have lost respect for those celebs also and anyone who promotes such horrible misleading business practices. I lost over $300 which, if I was not misled, I could have used to actually help lose weight without sacrificing taste.

Well a call to NS (one of many I'm sorry to say) (which gets routed to the US) and apologies and we'll send it out, well, that took 21 days to process and ship, problems at Customs with insufficient info on the form, bounced around for a week. When it arrived they sent 16 of the same wrong product - ugg Chicken Salad! To make matters worse, I'm going on vacation and told them I needed the products now, not in 2 weeks or 3 weeks. Then guess what? My auto ship was coming up, I could just see a huge problem manifesting with another order of wrong food, while still trying to get the previous order sorted and away on vacation. This is not the same company that I used in the '80's. I would never sign up for something because of the celebrity endorsement - it's just money to them. I signed up because of the success and long-term success I had experienced previously with Nutrisystem. I would never have signed up if I knew it was not a Canadian operation.

What a terrible way to do business! I tried their product and and lived up to my part of the agreement, purchased the 2 months I agreed to, sending them $600.00. I have a cupboard full of nasty tasting food that I will never eat and they have charged me for a shipment that was sent after my cancellation. My advice is, hopefully you are smarter than me since you are reading this "before" you get messed up with giving this company access to your bank account and realize what a hassle it will be to stop shipments.

I was so furious I closed the account permanently. They refused to return my money until the package was returned. They refused to pay for the overdraft fees, or even the shipping to return the package. They don't even put a complete address on the box so you can return the package through the mail. Even the post office clerk could not make out the address. Of course, if they don't get the package no refund, so I was glad I called first. It's a shame because we liked the product, but can't afford to continually get stuck with their fees or unethical behavior.

I didn't have to delay the shipping schedule, but when I joined, I said I had to make sure I'd not be debited until the 3rd of each month when my Social Security was deposited. In watching my online bank website, I was relieved to see they did debit me always the day before shipment, but it took an average of 6-7 days for the amount to show in the transaction. So that was good.

For me, I was very apprehensive when I joined in May, getting what they sent. I didn't think much of their so-called pizza with cheese. The dough was tough, and the cheese was rather dry. As for their lunches, I imagine anyone could get tired of "soups." For the dinners, that is another story. I did ask a councilor once if the business was owned by Italians, as most of the dinners had pasta and lots of gravy and leaned a bit over board on Italian dishes. I have nothing against Italians, but a steady diet of it is a bit much, no matter what was in the entree.

Then the packaging. I soon learned about it in choosing each month's fare. I looked at how it was packaged, and though I love macaroni and Cheese and Mac and cheese with beef, the packaging made me refused to order it. Simply put, it comes in a paper "cup" with a paper cover. You are to shake the cup before you lift the cover to shake up the dry stuff. Then fill to the fill line, which is invisible literally. I had to run my fingernail up and down the outside of the cup pushing as I went, trying to find something resembling a "dent." When I found it I pushed on it, so I could attempt to see it looking into the ingredients. After adding hot water and putting the paper cover back over, the instructions say to let it sit for 8-10 minutes! It's not a good idea as one can imagine.

The heat is not sustained, and with the cheese, it was more of a soup. I tried turning my glass, one cup measure upside down over the cup/cover, but that didn't keep the heat in. What pasta there was, I'd say 90% of it was still dry like someone eating it out of the bag. Pasta comes in uncooked. Therefore, I made sure my lunches were all packaged in what I call plastic cups with the inner "tin" lid you pull off with the pull tag. Then put back the plastic cover that was on before the pull tab. This cover has 4 small vent holes.

For dinners, I always made sure they were in a tray where all you do is pull a bit of it away for venting. Overall, lunches and dinners were nice and hot in the containers. I chose anywhere from 1 to 1.5 minute, so that is the only neat thing. As for taste, like I said, if you like spicy food, go for it. The gravies were very thick, and most of the protein (or pasta) was swimming in the gravy. Portion was good after one gets used to it.

All I can say is I will not miss it; I won't go back to them. And I did write their headquarters in Horsham, PA about the packaging of those paper cups. I also suggested like others have about sweetening the (free) pot by sending us frozen stuff from Schwams. Then it appears these celebrities flaunted on their ads.... Come on, Nutrisystem, how about using real people, those who struggle with their weight but win the "battle of the bulge" instead of weight loss that's not typical? Give me a break.

I think I've covered about everything. But to sum it up, they could back off and give more variety and not have too much Italian, spicy dinners, and not so many soups. Compared to what I did get from Schwams in my June order that's free, it was a fry cry from any Nutrisystem choice. Oh yes, one complaint must have been heard as I've seen it twice. It's once in my July order and again for my October. I refer to when they let us know they are low on inventory. I mean, before I complained, I didn't know about the substitution until my order arrived and the subs were that pizza, the scone, and some other stuff that I refuse to eat in the garage it went. Compare it with Schwams. Their frozen breakfast choices were very, very good and their veggie pizza was out of this world. Nutrisystem could learn from Schwams.

So I am back to the drawing board, buying my choices of foods in bulk, pre-cooking, roasting, making them into serving portions, and yes, concentrating on more veggies and fruits and meats that I actually like. There's always a "PS" and here is the other. Their desserts are great. It's my weakness to be sure, and I can go through all 28 choices in about 2 weeks. So at least now, that won't be a concern when I take back my eating choices.

I took a closer look and they charged my account again after they refunded me my money and said that I was still signed up for Nutrisystem, that I was charged a 5th time for a package from UPS, which I never received. I explained to them that I did not sign up for it, that what I signed up for is the 3 months, 4th month free. He told me that if I didn't say that I wanted to cancel my account, they would just keep charging me and sending me the Nutrisystem packages. I cancelled today, but it will probably take them a whole month, if not longer, to refund me my money again.

After the fourth day on the diet, I began to have unbearable stomach upset, pain, bloating, and then continuous diarrhea. The pain and discomfort caused me to lose sleep, as did the frequent trips to the bathroom. I have dieted many times before, and lost weight successfully--and I have never had this type of experience before.

She did not call me back but I received an email that night saying my order had been shipped. I called back the next day and the rep told me the order was shipped so just refuse shipment when the UPS truck arrives. I did that. Days later, I received a refund from Nutrisystem but for only $286. I called 6/9/09 and spoke to supervisor Lia, she could not help me. I asked to speak to a manager. She said they were all in a meeting and one would call me back. No one called, so the next day I spoke to another supervisor, Neal. He couldn't help but said he would refer my case to his manager Lynne. He called me back later and said she couldn't do anything because they had to pay for shipping back.

My cell phone records show that I called in to cancel my order at 7:16 AM Hawaii time (10:16 AM NV time), UPS tracking shows that they did not pick up my package until 2:25 PM NV time, 4 hours after I canceled the order. I'm out $68.90 for an order I never received and Nutrisystem charged me $354.90 when I only authorized $304.

He went on about how billing mistakes just don't happen. So I finally told him, the NS food tastes like **. At that point, he got snotty and informed me it would cost me $52 to cancel! Nowhere in my membership materials or in the ordering section online did it say that if you don't accept two shipments of food that you would be charged money. I'd been on NS before two years ago and so I think I know my way around NS a little bit. "Oh no," he insisted, "you have to pay that." I told him I will be disputing the charge. After getting off the phone with him, I kept thinking how that amount of money was too high for my order charge (I had several discounts applied). So I logged into NS under my husband's account and sure enough, they were trying to ship him another box even though we had cancelled.

I picked up the phone and called NS again. This time a woman answered (did not get her name). I told her I was calling because we had a pending charge for an account that should have been closed. She immediately went on the attack! "You just called and talked to Brian (I guess they track you using your phone number) and he already told you that you have to pay $52!" What? I told her, "No, that's not the issue." I told her that my husband's account showed an auto ship was coming and they'd debited my account, and we had canceled his shipments last month. Of course, she denied this. Then she asked, "Why are you canceling his account?" I told her because he had lost his goal weight already.

This seems to be a reasonable answer. They don't want to hear that you are unhappy with their incorrect billing or that you feel their food tastes like garbage. She then tried to push me into signing him up for maintenance. I asked her why would we continue our relationship with NS if they are going to charge me $52 because I feel their product is inferior? That was the end of that conversation. She quickly sent me over to a supervisor with a foreign accent (did they send me to India?), who gave me a confirmation number to cancel hubby's account.

I then logged into NS and sent them an email about how I've been a customer repeatedly, and had referred many people to them (as evidenced by all the friend discounts I had pending on my account). I asked them to please remove the $52 charge as it was not on their site when I ordered (I looked!) nor was it in my membership materials. I ended the letter by stating that not charging me would show good faith on their part and would let me leave NS as a happy customer, who would speak highly of the program to others. When I logged in earlier this morning, the charge was removed from my pending section on my bank account. The $304 charge though that they promised to remove was still there.

When I logged into my email, there was a snotty letter about how the charge was clearly displayed on the website (do you think I would have ordered knowing they'd charge me if I was not happy?! Do they think we don't read their site before ordering?) and that the charge would stand. Sure enough, that charge was back on my account this morning.

Needless to say, I'm disputing this charge (all their fraudulent charges for product I have not even gotten nor do I want!) with my card. I'm going to make sure that every person I know hears what kind of dishonesty NS perpetuates. I'm also sending anyone who mentions they want to try NS - the online book that another NS member made when she could not afford NS any more. She replicates their plan with foods you can make yourself and you sure aren't getting hit with all the powdery, dried up, nasty food or the sodium content from hell! I think Nutrisystem has finally lost their edge. Their customer service is no longer a plus for them.

I don't understand why I'm out $52.00 and shipping cost, plus what it cost me to return if I'm returning 99% of what I received (a real bad deal). I suppose if your product is this bad, then cheating your customers is one way to make a profit. Even if I paid $350.00 for my order and then returned it, it shouldn't cost anything except the cost of the items I did not return.

Well, when I got my first shipment, about half the food items are powdered! And I found all the powdery foods very unpalatable. I cringe at the thought of the powdered Cheesy Mashed Potatoes. It tasted like sandy mush. YUCK. However, all of the wet food, while bland and a little mushy was okay. If my box had been filled with nothing but the normal NON-POWDERED foods, I think I could have stuck with it. However, I am convinced that they have deliberately given me a cheap order because of the price I paid. I am going to be returning it.

By the 7th day, I quit because I hated the food so bad. It was horrible and I could not eat one more of their meals. I ate some stroganoff for lunch and I gagged it down because I wanted to lose the weight so bad, but it was disgusting... I sent it back through the mail and paid another $20 to ship it back. I called them because I did not receive my money back. I cannot find the receipt that I mailed it back so they won’t refund my money... I felt like I was really ripped off, and they sent me food that nobody else wanted.

Upon returning home, several days had passed and there was no delivery. I called Nutrisystem to hear that they shipped the package and delivered it while I was out of town. But I had no package! I was told at that time, a new shipment would be sent right away and arrive within four days. One more week passed and no food. I called again and was now told I had to wait another 10 days while an investigation was completed. At that time, I cancelled my order with the rep on the phone and asked for a refund. I was told I had to then pay for shipping of the product I never received. I also sent an email requesting in writing a cancellation and a refund. Throughout this time, I sent four emails that were never answered. The day following the call where I was told I had to wait 10 days, the food was delivered. One hand does not know what the other is doing.

I called to request the food to be picked up, and Brian told me UPS would come within 48 hours to PU the package. It was not picked up a week later. I called again to be told that I never cancelled my order, and that another shipment was pending delivery and a new charge to my credit card was pending. This supervisor, Janea, told me I was not telling the truth, as no supervisor noted anything in my account. At that time, I cancelled with Janea and requested she make a note in the computer as to all the issues. She assured me once the package was picked up, I would receive a full refund. As of yet, no refund and no communication.

My loss has been in wages lost while on the phone with this compay. The average phone call was 40 minutes. I have phone records showing this. It is also a mental struggle to decide to begin a major weight loss program, pay out $300.00, to not receive your food and get such a run-around. A month later, no weight loss, no food, and greatly frustrated and defeated. Currently, I am out $300.00 in food costs and $125.00 in wages.

I had an issue with moving around on their web page and called for help. The gentleman I talked to helped with my problems and actually gave me free stuff because of the problems. - Not bad CS. I have not had one bit of grief from these folks. They have always done what I asked and several years ago, when I had to go off their plan because of financial and business travel reasons, they quickly halted my deliveries without any issues. It took less than five minutes to cancel.

I have re-started the plan now that I am stable and have reduced business travel. I have been on the plan for about four weeks and have lost nearly 15 pounds, heading toward a goal of 50 pounds. Not too shabby... And I have not been hungry at all. I had a little dizziness and gas to start, but that passed after a week or so (no pun intended).

Any time you start to eat a balanced diet with low carbs, after eating crap for years (one person on this site mentioned a "good meal" at McDonald's which I find to be an oxymoron), your body will rebel. Some folks are so addicted to sugar, caffeine, and fat that they will be physically sick and have severe withdrawal symptoms. This is not the fault of the diet food; it is the fault of the dieter who probably hasn't eaten a balanced meal and certainly not a balanced diet day after day, in years. When you start a balanced diet, whether it be N/S or Atkins or even Jenny Craig, expect loose bowels, gas, being tired, upset stomach, etc. It's your body's way of dealing with proper nutrition. It will all pass within several weeks once your body gets used to a balanced intake and smaller portions.

If you have food allergies, talk to the N/S folks. They can help you. That is why they are there. The food has been rather tasty, and with a little creativity with added spices and veggies, it is quite good. I love the feeling of getting back into pants I haven't worn in months or years and the weight it is taking off my feet and joints. Dieting is not easy. It kinda sucks... But NS does make it easier and is pretty much a no-brainer.

Well, I got on my computer to check my email/Facebook, etc. and what do I see, an email from Nutrisystem reading "YOUR ORDER HAS BEEN SHIPPED." That was sent on 3-13-09 at 8:30 am. Then I started looking back at my emails from them and there were 2 more from this week, one from Monday, 3-9-09 at 10:06 am reading "INFORMATION about your next auto ship" and then one on Thursday, 3-12-09 at 9:05 pm, reading "YOUR NUTRISYSTEM ORDER." All other emails from them are how I can win $40,000, true stories, intro NS Select, Celeb Chris Berman. NOTHING TO DO WITH MY ORDER.

Well, I called Nutrisystem and I told them that I had just checked my email (Yes, I do go days without checking it but I check it at least once a week) and that they shipped an order that I DIDN'T ORDER. Well, the this lady just lets me have it, telling me it's my fault for not cancelling it before it shipped and it's my problem to deal with - oh yea, rude as she could be. She further went on to explain how it was all my fault and all I had to do was answer one of the 8 emails they sent me. I tried to tell her that the 3 emails that had to do with my order all came within 4 days. Those other 5 emails had nothing to do with my order. They were about giveaways and stories but she kept on speaking over me and then when I told her I wanted to talk to a supervisor she gave me a cancellation number and then hung up on me.

I feel as though I have been wronged by Nutrisystem and made to feel stupid by its employee.

I expressed clearly to him that I wouldn't be able to get to the food for at least a couple of months. He didn't direct me to the website where I could find this information regarding their return policy. I would have waited to place my order. He also didn't tell me I couldn't be on the program if I was breastfeeding, which I was. I asked if the foods expired or had expiration dates. I was told no, which is not true. I found expiration dates on several items and I received them around and after the expiration date. I requested they replace the expired food because they weren't going to refund my money. The manager agreed to resend me some food without expiration. I have not received anything.

Also, there is a dispute for $300 - a shipment I cancelled and Purolator can testify that was delivered by mistake. When trying to return it, it was a disaster because I later found out it was UPS that dropped it off so Purolator could not pick it up. After several calls to UPS and several missed pickups by them, it was finally returned but with no refund. I have no product or my desired and requested refund. It was shipped back to them after the 30 days. Completely out of my control. I was also not notified that the food was high in sodium and contained soy. Both of which makes me very ill - allergy/IBS. Both my husband and I ordered the food worth $1,200. I was also supposed to be able to pick my food, but orders were shipped anyhow. I ate the food while I was breastfeeding. I was not notified of any risks. I didn't receive anything in the shipment that said BEWARE.

With regard to the box of food I sent back to them, they encouraged me to lie to my credit card company and get the money back that way. To take the dispute up with my credit card company. I told them that that would be dishonest. The credit card company is not responsible. I am out $1,200 and have a pantry filled with food I cannot eat. And $300 they refuse to refund and no product. They have several complaints against them. They should be prosecuted. They are bullies. I wanted to succeed on the program, but they set me up to fail. They just wanted my money. They didn't care the risks to my health or my baby's health.

I followed up with a letter disputing the charge to BML. This time they denied the dispute because Nutrisystem did not show record of any returned merchandise. I requested verification from Nutrisystem of my receipt and acceptance of additional merchandise and of course they don’t do that.

I spoke with an attorney who recommended that I make an offer to settle the account and have it paid in full. I sent a letter to BML in October 2008 making an offer to pay the account in full (including their accrued late fees and charges) less the amount of the disputed charge. I might add that I continually get phone calls from different collectors for them who are obviously independent contractors because no one knows what anyone else is doing.

I never received a response to my offer. But I still got collection calls. In January 09 I received one of those calls. I again repeated the course of events on my account. The man I spoke with said he would definitely look into the matter. There was no record of my offer to settle. I faxed him a copy of the letter with all of my supporting documents.

I am still getting calls but no further response to my offer. Today I receive a notice from a collection agency with the immediate call from them. I have written a complaint to the Federal Trade Commission’s Consumer Protection Office. These people should definitely be investigated for internet fraud, unauthorized charges, and monies transferred interstate by wire. All of this falls under both state and federal jurisdictions. I am now thinking about filing a suit. Anyone for a class action?

I think that the counselors at Nutrisystem should tell people that most of their food contains soy so that unsuspecting people like me do not get sick. However, I did not know that I had a soy allergy as I just simply don't eat soy as a general rule. I guess the good news to come out of this for me is that now I know about my allergy. But I will never recommend Nutrisystem to anyone and will warn people about my experience.

The next month, they sent more food even though I had called to suspend delivery. And when I called, they said they would take the charges off my credit card bill, but later told me I had to make several follow-up calls with a special return number after I had already shipped the food back at my own expense. At least $1,500 later, they finally stopped shipping; and I still have months' worth of food I cannot use. Trying to ship a return order cost $48, even though I hadn't ordered it.

I am shocked that so many celebrities would allow Nutrisystem to use their names, given the horribly deceptive and unethical business practices of the company. I would urge anyone considering Nutrisystem to walk away and never look back. They are dishonest and deceitful and should be investigated by the FTC. Consequences: I am out thousands of dollars and have months' worth of unused food crowding my home that I will have to throw away. And, the food made my digestive system revolt, making me sick.

After two weeks, someone from the company called her and tried to convince her to join. She made it clear that she doesn't want because of all the complaints about their policies, food and the whole company. She even advised the guy to look at the Consumer Affairs website to read all kinds of complaints people had left about them. His answer was, "We changed the whole customer representative department. We no longer have any problem with any customer." This happened like six months ago and I can see right now that it was a lie trying to convince my wife to join.

My advice to anyone who wants to join their program even after reading this and is not convinced: Don't use your credit card. Get a gift card for whatever you're going pay for the first order. This way if you like the program, then reload your gift card and buy again. If you don't, they can't charge your gift card as there will be no fund on it.

After the Nov. shipment, she called the first of December to demand a return and cancellation. She was told that it would be cancelled, but was not told that another shipment was on the way. That shipment for Dec. arrived the same day as the return authorization for the Nov. delivery. Nutrisystem Customer Service does now acknowledge the Dec. 10 call and the refund. I hashed this out during 54 minutes of long distance that included 48 minutes of wait time. I didn't get satisfaction from rep who referred me to Curt, the supervisor. He has referred me to the VM of Chris **, who is supposed to call on Mon., Jan. 9. I have contacted the credit card company to dispute payment for the Dec. and Jan. charges. My demand is to get an additional 2 months return and credit for the Sept. and Oct. shipments.

I explained that I did not like the food. She replied with a very tongue-in-cheek, “Well, I hope you get that weight off.” She then processed my cancellation, gave me a reference number, and hung up on me as I was about to ask her how long it would take to process my cancellation. There was some satisfaction in being able to rate their customer service through an automated survey at the end of the call. Before the cancellation experience, I would have told friends to try Nutrisystem for themselves and decide. Now, I would advise them not to waste their time and money on a company with such terrible customer service. I am now out a $50.00 re-stocking fee, and time will tell how long it takes Nutrisystem to credit my account for the not yet received order.

1.) Order by credit card. This way you can dispute unauthorized charges; 2.) When dealing with customer service representatives (CSR), always get a name, confirmation number and/or call number, and the CSR number. Also log dates and times of each call; 3.) Read the fine print on all forms or information given; 4.) Don't pay extra for their customized plan because they can substitute meals whenever they choose to do so. (What's the point of customizing then?!) and; 5.) Report them to the Better Business Bureau if you have problems.

After reading all of the negative reviews, following these tips may save you money, time and effort in the long run. I cannot believe N/S is able to operate in such a shoddy and unprofessional manner! Thanks to everyone who posted their experiences with N/S! I feel that you have saved me a lot of money and wasted time. Also, considering that I already have Crohn's Disease, you have also saved me from adding to my gastrointestinal problems! Thanks again!

I canceled the plan on 1-1-2009 and was told I would have my refund back in my checking account no later than January 6, 2009. It is now January 6 and I do not have the money in my account. My bank will not credit me back the $301 in my account until they fax it to my bank. They are liars since they told me it was done in the morning of the 6th and it was not done. Then they denied that I even called them that day to make the request. I have an adverse bank balance as a result of them not putting the money back in my account and they could care less. This company needs to be held accountable for their irresponsible and unprofessional manner of dealing with people. On this site alone, there are 10 pages of complaints, yet they are still in business?

I tried 2 more items with the same reaction so I called to cancel. First I got Impiaz (**) who told me I could not get a refund because my 7 days had passed. I explained that I was given additional time and he said there was nothing he could do. I said I did not want any further shipments and he transferred me to Jay (**) who tried to get me to continue but when I told him I did not want anything else from this company, he said I could cancel but there would be a $50 cancellation fee!!!! I asked why I had to pay to cancel something that not only made me sick but didn't want in the first place and he explained that the auto-ship required a minimum of 2 orders and since I only paid for one, then I had to pay the rip-off $50 cancellation fee even though I did not even want the first shipment!!!

Every time I contact customer via email, it takes a minimum of 5 emails to have a question answered because CS does not comprehend what is actually being asked. Their website is a mess, with wrong information suddenly appearing in your account. For example, my name was suddenly changed, thus compromising my account. No one can tell me why. My credit card was just charged more than $1200 for an order that should have been $247. The next day all charges have been removed and I receive a notice stating that they cannot process my order because they were unable to charge my credit card account. The end product is good. Don't get me wrong - there are some horrific food items they offer, but if you choose the plan where you can pick what you want, some of the food is really good, and you will see results.

I am cancelling my association with the company, however, due to the constant and suspect substitutions of food, the lousy website/IT issues, and the worst customer service on the planet. Let me qualify that - when you call NS the people that answer the phones are more than competent. That is not always an option, though. The people answering email CS are a complete joke. I have spent an inordinate amount of time trying to 'fix' constant issues and I'm just not willing to waste any more time with them.

I wrote again and was told there was a glitch and now they would work and got different codes. They did not work. This has gone on for almost 3 months and no one has fixed this problem. They also have a buddy bucks program for referring your friends. They will give you both $30 coupon code. These also do not work. I now think Nutrisystem is in the business of false advertising and fraudulent coupon codes to help get business.

I called customer service and advised them that the food was disgusting and that I wanted to stop the program. Rather than be concerned, they first tried to talk me into continuing to order anything that I had found edible and just eating that. I had to re-use the word disgusting to convince them that my business was gone. Then, she says that they will charge me for the discount I had received when I placed my order. I had to invoke the 30 day money back guarantee, at which time she transferred me to someone else. The new person whose name I didnt catch was even less sympathetic.

Then I was told that I could send the uneaten food back at my expense and she gave me an RMA number. All anyone had to do was be a little more concerned that it was a really bad experience and offer to take the food back, not make me bring it up and not try to sell me more awful food. It would have been really nice to be able to ship the stuff back at their expense, but oh well. So Im off to the post office to spend probably another $15 to $20 or more because there is so much food I couldnt bring myself to eat.

Well, I don't know exactly how much money I am out yet. I still have to ship the stuff back and see how much my refund will be. I just really wanted there to be another voice in the issue of Nutrisystem and their policies/false promises.

After a little more than a week, came down with what I thought was the flu.....nausea, horrible gas and spending a lot of time on the toilet. When the symptoms got worse (including headaches), I stopped eating altogether. Within a few days, I felt much better, but became very ill after returning to the food. I have no other health problems that could have contributed to this situation.

Coworkers had also asked me not to microwave my NutriSystem food on our work unit, as the smell of it was very offensive to them.......the same folks that can be smelling foul things from ill patients and still eat their lunches!

After realizing that the program is not only unappealing, but made me ill, I was very disappointed.....to say the least. My time and money was wasted. Fortunately, because I'd ordered from QVC, I shall be reimbursed in an effective and timely fashion for the shipment. I also told the QVC rep that the NutriSystem advertising was very misleading....... they never mentioned the large amount of food needed to accompany the program, in addition to the appearance of the food in advertising and on the packages being NOTHING like what I found. Buyer beware!!!!! I feel it is unhealthy, to say the least.

I looked into many thingsfor the money, NOTHING is cheaper than NutriSystem. And there have been MANY comparisons on the web about this..Nutrisystem is the lowest cost out there. After looking into Jenny and WWI found them annoying and expensive. But for only $293.00 a month, it made sense to meadd in the extra $75-100 I spend of the supplemental foods and im still spending a lot less than I used too. And I dont know what some of you are reading..but it DOESNT COST $40 MORE TO CUSTOMIZE AN ORDER!! Take a REAL good look at the STEP 1 STEP 2 page get it yet?

Well I ordered my food 13 months ago..and ok..Its ISNT the greatest food ever made..BUT for what it isit isnt THAT bad.and im pretty picky when it comes to food. As for the customer service experience? I really never had a problem. From the sales rep I dealt with that helped me order, who was also someone that lost a lot of weight on the program (and who I still check in with from time to time) to the counselors ive spoken withto Mary the head dietitian (she gave me a ton of good info and really gave me a lot of good suggestions)

The few times ive had to deal with the client relations department, they were all ok for the most part..some were really nice..some were just..blah..but thats just how some people are Is NutriSystem for everyone? Of course not..there isnt anything out there that is for EVERYONEbut thanks to the program. I am down 142lbs as of this morning. I feel greatI look great..and I am no longer FAT.

The noise pollution from Nutrisystems commercial being extremely loud is very stressful