Target has launched the upgrade of its Drive Up services announced earlier this year. The expansion allows customers to both pick up and return items without leaving their cars.
The return Drive Up option is the latest installment for Target shoppers, and the retailer has made it available in over 500 stores in 21 states across the country. By the end of the summer, all Target stores will allow shoppers to return items from their cars.
“Our journey to expand our fulfillment options starts with making it easier for our guests to shop with us,” said Mark Schindele, executive vice president and chief stores officer at Target. “That’s why we’re launching Returns with Drive Up. Allowing our guests to process a return from the comfort of their car underscores our commitment to helping our guests shop – and return – however they choose.”
More convenience, less time in store
With Returns with Drive Up, Target is hoping to achieve two primary goals: make returns more convenient and faster for shoppers.
The reasoning behind the new service is simple. Shoppers out with their kids or pets in the car won’t have to stress about the return process. With the new Drive Up feature, shoppers never have to get out of the car to check the errand off their to-do list.
Additionally, the Drive Up feature speeds up every part of the return process – including the refund. Rather than having to wait in lines in a store or ship something back to a warehouse, shoppers can drive to their local Target store and return their item from an existing Drive Up spot and the refund will start processing immediately.
Where it’s available
Currently, Target shoppers can return items from Drive Up spots in 21 states, including:
How it works
For Target regulars who have used the Drive Up feature to pick up items, returns will work in the same way. Once the app is open, tap “Details” to start a return, and then choose “Drive Up return.”
From there, the options will look familiar – you’ll tap the screen to alert your Target store you’re on your way, and then again when you’ve pulled into a Drive Up spot. A Target employee will meet you at your car, collect your item, and you’ll receive an email confirming the return.
Target shoppers will see the Drive Up return option appear in the Target app, and there is no charge associated with using the feature. All refunds will be processed to the original form of payment for the order, and orders are eligible for return whether they were made in person, online, or on the Target app.