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      Xerox unit fined for erroneous credit report information

      CFPB says over one million consumers were affected

      The Consumer Financial Protection Bureau (CFPB) has fined Conduent Business Services, formerly known as Xerox Business Systems, $1.1 million for erroneous information it sent about consumers to the three credit bureaus.

      The CFPB said the company's software errors resulted in the incorrect information being placed on one million consumers' credit reports, which lowered their credit scores and could have impacted their ability to borrow money.

      The company was also cited for its failure to tell all of its auto loan clients about the problem in its software. In addition to agreeing to the fine, Conduent has agreed to fix the software and explain the problem to its clients, CFPB said.

      “We have entered into a consent order with the Consumer Financial Protection Bureau stemming from a 2014 investigation," a company spokesman said in an email to ConsumerAffairs. "We are focused on maintaining open communications with customers regarding any changes our partners make to their software that may impact their reporting.”

      Flawed software

      The government's complaint alleges that Conduent used "flawed, unreleased loan-servicing software" that resulted in inaccurate and incomplete information about consumers being sent to credit reporting agencies.

      In some cases, CFPB said consumers’ credit files were missing the date of the borrowers’ first delinquent payment, or had an incorrect date. Other missing or incorrect information included the amounts of payments and past due amounts.

      Mistakes on credit reports have plagued consumers for years. Often consumers don't learn of incorrect information in their credit reports until they apply for a loan.

      Now easier to correct errors

      However, attorneys general from 31 states reached a settlement with the three credit reporting agencies in 2015 to make it easier for consumers to correct errors in their credit reports.

      The investigation examined how the credit reporting agencies investigate consumer disputes about errors on credit reports and increased accountability for the companies that provide credit information, known as data furnishers.

      The agreement required the credit bureaus to hold data furnishers to higher standards, provide greater protections for consumers who dispute information on their credit reports, limit the kinds of information that can go on a credit report, and provide additional consumer education.

      Consumers can review their credit reports from all three credit agencies once a year at no charge by going to www.annualcreditreport.com.

      The Consumer Financial Protection Bureau (CFPB) has fined Conduent Business Services, formerly known as Xerox Business Systems, $1.1 million for erroneous...
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      Trafon Group recalls chicken and pork products

      The products did not undergo import inspection

      Trafon Group of Puerto Nuevo, P.R., is recalling approximately 297,828 pounds of chicken and pork products.

      The products were not presented at the U.S. point-of-entry for inspection.

      The following ready-to-eat pork and chicken and raw intact pork items, produced between April 26, 2017 and Sept. 27, 2017, by multiple Canadian establishments, are being recalled:

      • 12-oz. vacuum-packed packages containing 10 franks of “Harvest Creek CHICKEN FRANKS” with “Best by/Use by” dates of 12/07/2017 with lot code 93023.
      • 12-oz. vacuum-packed packages containing 10 franks of “Harvest Creek CHICKEN FRANKS” with “Best by/Use by” dates of 12/10/2017 with lot code 93023.
      • 48-lb. cases containing 8 6-lb. logs of “OLYMEL PLUS IMPORTED PORK SHOULDER PICNIC AND HAM” with lot codes of 71160.
      • 24-lb. cases containing 2 12-lb. logs of “Polean Fully COOKED Imported Ham” with lot codes of 727025.
      • Cartons containing 4 plastic wrapped frozen pork loins with random weights.
      • Cartons containing 4 plastic wrapped frozen pork loins with random weights and case codes of Cert. 828131/Canada 80.
      • Cartons containing 4 plastic wrapped frozen pork loins with random weights and case codes of Cert. 828132/Canada 80.
      • 2.29-lb packages containing center cut pork chops labeled "CHULETA DE CERDO CORTE CENTRO CANADA" with "Best by/Use by" dates of 10/31/2018.

      The recalled items were shipped to retail, hotel, restaurant and institutional locations in Puerto Rico.

      In addition, the USDA's Food Safety and Inspection Service (FSIS) is issuing a public health alert regarding roughly 6,907 pounds of chicken products produced by Productos Dany of Hatillo P.R., that may contain products that have been recalled because they contain previously recalled ingredients.

      These products were imported by the Trafon Group, but were not presented for FSIS re-inspection and are subject to recall.

      The following not ready-to-eat chicken items, produced and packaged from October 30, 2017, through November 7, 2017, are subject to the public health alert:

      • 6.72-lb. plastic wrapped cases containing 24-count of individually wrapped “Productos Dany Inc., Cheese Dog” with lot code(s) 302, 303, 304, 305, 306, 309 or 310.
      • 9.10-lb. plastic wrapped cases containing 24-count of individually wrapped “Productos Dany Inc. Doggie Pizza” with lot code(s) 302, 304, 305, 306, 309 or 310.

      The products, bearing establishment number “P-45932” inside the USDA mark of inspection, were shipped to retail locations in Puerto Rico.

      There are no confirmed reports of adverse reactions due to consumption of any of these products.

      What to do

      Consumers who have purchased the above products should not consume them, but throw them away or return them to the place of purchase.

      Consumers with questions may contact Javier Pietrantoni at (787) 342-7272 or at Javier.pietrantoni@trafongroup.com.

      Trafon Group of Puerto Nuevo, P.R., is recalling approximately 297,828 pounds of chicken and pork products.The products were not presented at the U.S....
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      Toyota recalls C-HR and Prius Plug-In Hybrid vehicles

      The vehicles have parking brake and electronic issues

      Toyota Motor North America is recalling about 28,600 model year 2018 C-HR vehicles and 39,900 model year 2012 - 2015 Prius Plug-In Hybrids.

      C-HR

      There is a possibility that the electronic parking brake (EPB) in the C-HR vehicles may not operate properly, causing the parking brake to not disengage after it is applied or prevent it from being applied.

      If the electronic parking brake cannot be applied, this could result in a potential noncompliance with a federal safety standard.

      What to do

      Toyota dealers will update an electronic control unit’s software to correct the EPB issue at no cost to customers. All known owners will receive a notification by first-class mail starting in late-November.

      Prius Plug-In Hybrid

      The Prius Plug-In Hybrids contain an Electric Vehicle (EV) fuse that may malfunction if the vehicle is repeatedly operated in EV mode under high-load driving conditions, such as during a long hill climb.

      If the fuse malfunctions, warning lights and warning messages will illuminate. In some cases, the vehicle can be driven, but with reduced power. In other cases, the hybrid system could shut down, resulting in the loss of motive power. Power steering and braking will not be affected.

      Loss of motive power while driving at higher speeds can increase the risk of a crash.

      What to do

      Toyota dealers will replace the fuse with an improved one at no cost to customers. All known owners will receive a notification by first-class mail starting in January 2018.

      Owners with questions regarding either recall may call Toyota customer service at 800-331-4331.

      Toyota Motor North America is recalling about 28,600 model year 2018 C-HR vehicles and 39,900 model year 2012 - 2015 Prius Plug-In Hybrids.C-HRTher...
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