Safe Ship Moving Services Reviews
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About Safe Ship Moving Services
Safe Ship Moving Services (USDOT #3475743) is a licensed interstate moving broker based in South Florida. Established in 2020 as a broker, Safe Ship connects customers to registered carriers with the best rates and terms for their specific situations. Because the site offers limited information, customers should call to speak with a Safe Ship Moving representative to get more specific details and a free quote.
- Licensed interstate broker
- Full-service packing available
- Corporate and military moves
- No quick online quotes
Safe Ship Moving Services Reviews
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- 4,903,277 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Jan. 29, 2022
Moving is stressful, especially when you're a single mom with 3 kids. I decided to go with a moving company this time around because it is just too difficult to pack and load everything myself. When I came across Safe Ship I spoke to a gentleman named Jesse, he told me that they were a broker. I obviously had no clue what that meant, so he explained to me that they have over 300 moving companies, and they lock in my rate. Once he told me that I was sold.
The movers arrived at my house around 8am Sunday morning, and left by 3pm. I was extremely impressed with their professionalism, speed and honesty. I ended up adding a few more items than I was anticipating, so I was charged additional for them but they explained everything to me. They even showed me the markers in the truck that indicate how much space I was using. Definitely made me feel a whole lot better. My movers delivered my stuff 2 weeks later, and worked with my schedule for delivery.
Reviewed Jan. 17, 2022
Safe Ship was super professional, super quick and just super awesome. Can not begin to explain how elated I am with my overall experience. I would recommend anyone to Safe Ship and I will totally use them again. They were definitely super heroes in moving attire.
Reviewed Jan. 7, 2022
I have used this company on 3 separate occasions, they are the best. I hired them to move myself from OH - MD and they did such a fantastic job I used them to move 2 other family members. Everything went smoothly for all 3 moves and I am very thankful to Safe Ship for providing such excellent service for each move. I will definitely recommend this company to anyone who is moving.
Reviewed Jan. 3, 2022
My moving experience as a whole has been delightful thanks to you guys. Every individual I've interacted with during this move has been extremely kind and helpful. I had some difficulty making it in time to my house to meet the movers so they agreed to let my neighbor be a proxy for me while I was still on my way. I absolutely can not explain how much relief that alone provided me, I was still 3 hours away. When I finally got to my house I was so happy with the way they packed the truck. They really utilized all the space that I paid for. I couldn't believe how much they actually cared about their customers.
Reviewed Dec. 17, 2021
My 27 year old daughter recently passed away due to a drunk driver. I needed to move her items from WA back to my home in CO. I was recommended to Safe Ship by a family friend. They were kind and supportive as I was grieving. The entire move was easy as Safe Ship did all the hard work and kept me up to date. Thanks to them, all of my daughter's belongings made it back home safe and sound.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 15, 2021
I am a Father of 3 kids and relocating across the country for work. The thought moving my family across the country is overwhelming. One of my coworkers recommended Safe Ship Moving and what a great recommendation it turned out to be. The guys 3 Movers Safe Ship sent were very professional and did an awesome job packing all of our things. I was able to focus on the kids while they did the rest. Thank you so much.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 13, 2021
This was the least stressful move we have ever had in our lives! We have moved many times. We called the night before the move to ask if they could bring some extra equipment for moving wardrobes, and they accommodated our last-minute request, no problem. They were on time, efficient and professional in moving my husband and me to a 3 story Condo. Our building floors are original marble, and they were careful not to damage or bump into anything, per the building's request. I don't know what I would have done without these guys. I will happily refer them to my friends and family.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 10, 2021
Efficient, Smart and Professional... Everything I was looking for in a moving company. Movers were on time and handled my belongings with special care and attention. Delivery was a little scary since I did not know where my stuff was but the customer service team kept me updated until the delivery date.
Reviewed Dec. 9, 2021
Smart, efficient and professional. Everything I was looking for in a moving company. Movers were on time and handled my belongings with special care and attention. Delivery was a little scary since I did not know where my stuff was but the customer service team kept me updated until the delivery date. Was missing one box but the carrier did attempt to find it and did reimburse me for the missing box. In all it was a great experience.
Thank you kindly for taking the time to share the experience of relocating with Safe Ship Moving Services. It was a pleasure working with you, we strive to make the process of shipping simple and stress-free.
Reviewed Dec. 9, 2021
One of the Worst Experiences ever!!! I was quoted 1400 cubic ft by the Salesperson on the phone after a 1/2 hr. detailed video walkthrough. When the actual movers arrived with a 26ft truck that holds about 2000 cubic ft they told me I would need a second truck and it will cost an additional $6000 (originally quoted $8000) just to fill up the first truck. The second truck would be another $6500. When I contacted Safe Ship, they said it was my fault because I did not divulge everything that was being moved. **. (I actually sold a few large furniture items that were on the original quote) I said pull up the so called recorded conversation, and then they started changing their tune. (Still did nothing for me though.)
After reading numerous reviews (all who had the almost identical situation happen), it seems the brokers do this often. The movers that were sent didn't even mark anything on the boxes. I have been going through our belongings box by box (unloaded into a storage unit), labeling them myself, and finding a lot of broken things. Something needs to be done with companies like this, who prey on people and their situation. (Had no choice since the house was sold and needed to be empty that day). I will NEVER EVER recommend this company and will continue to tell and warn anyone who will listen about our experience.
Our Carrier Vetting Process is comprehensive and thorough. Any FMCSA Authorized Carrier we work with must be fully Licensed, Bonded and Insured. We consider reviews and complaints but heavily depend on our Customer's Personal Experience with Carriers.
Moving is a stressful time and most people are simply incapable of remembering & identifying every single thing they plan on moving. Prices would never be increased without increased services or Inventory.
Due to your dissatisfactory experience with Safe Ship Moving, we have launched a Carrier Delinquency Investigation and a Customer Satisfaction Ticket in an effort to rectify the situation and keep this from happening ever again.
Thank you for allowing us the opportunity to address your concerns. Every Logistic Coordinator here at Safe Ship Moving Services goes through a rigorous training process and would never address anyone (let alone a customer) with anything less than courteous professionalism.
Reviewed Dec. 6, 2021
Safe Ship stayed in contact with me every step of the way from the time I booked until I was delivered. Their customer service department was very attentive to my needs and kept me informed regarding my pickup and with updates on the delivery. The carrier they sent out to me was very professional. Would definitely recommend it.
Reviewed Dec. 2, 2021
OUT of CA. Too expensive after pandemic Moving to Omaha NE. From a house to an apartment, what a nightmare. Blake called me off of the inventory I did online, explained to me everything I needed to know and went over prices and what to expect. After I did two garage sales, I called him back to finalize the move. Got an excellent price. Movers came and wrapped and packed everything for me, delivery was straight though, came in 4 days and they unpacked and put all my stuff back together wonderful expensive
Thank you for the kind review, as your experience is our top priority.
Reviewed Nov. 30, 2021
Called them for a quote, keep on asking me the same questions over and over again, hang up on them. Then they send out text and email to call me name. Quote me for 5900 to move, I found a company 2900 to do the same job. So don’t waste your time with this unprofessional company.
Thank you for allowing us the opportunity to address your concerns. Every Logistic Coordinator here at Safe Ship Moving Services goes through a rigorous training process and would never address anyone (let alone a customer) with anything less than courteous professionalism. The Quote request came in listed with the Customer Name Provided and was not altered whatsoever. Please consider our Follow Up protocol as professional persistence rather than unwarranted solicitation as we would never contact anyone after they have expressed disinterest or requested no further correspondence. We will use your feedback to identify training opportunities. Thank you.
Reviewed Nov. 23, 2021
My husband and I used Safe Ship Moving to arrange our move from CT to CO. Up until pickup, they were a fantastic company to work with. On the day of pickup, we found out Safe Ship Moving, who contracted with Family Van Lines and/or VSNY Moving to complete our move (I say and/or because the movers had paperwork with both companies and addresses listed, and I’m unsure which was actually the company they worked for; perhaps they are related?). The drivers showed up to our house, where my husband greeted them and explicitly told them how to park. They proceeded to ignore his instruction, and proceeded to get themselves stuck in our front lawn, where they proceeded to tear up our grass and create giant ruts in the lawn.
My husband, still outside with the two movers, proceeded to overhear one of them on the phone with their supervisor saying that our move “wasn’t worth their time and that it was **”. They said we “did not have the cubic feet promised”, despite the fact we have precisely what is on the inventory list via Safe Ship Moving. Additionally, one of the movers told me that they did not know how to drive the truck with the trailer attached, at which point I called Safe Ship’s customer service where I was told that someone would call me back to discuss other options ASAP.
An hour later, I called Safe Ship back and spoke with two supervisors (Rachel and then her supervisor Vanessa). At that point, the movers came to our door and let us know they were going to begin packing up our items, to which my husband said no thanks and handed them back their paperwork. Safe Ship’s supervisor, Vanessa, apologized and told us that they would redispatch another company out to assist with our move. I asked for clarification on the timeline, and was told that I had to resign the contract to get a dispatch quote. No discounts were offered, and we were just told that a different company would handle our move.
3 hours after initial arrival, AAA’s tow truck arrived to tow the moving truck and trailer out of our lawn. The AAA mechanic got the truck out and perfectly straight in our driveway, but the drivers were incapable of backing out of our driveway. After multiple attempts, the AAA mechanic had to back the truck out of our driveway on their behalf. Following their departure, my husband went out to speak with the AAA mechanic to thank him for getting the moving company out of our yard and the mechanic said “yes, they were not professional drivers whatsoever.”
Do not use this company. I’m not sure how this is possible, or how these gentlemen ended up on our property, but it was the most unprofessional and disrespectful business experience I’ve ever seen. On original pickup day, at 8:23pm, I got a phone call from Safe Ship telling me that our new dispatch was scheduled for the next day between 12-3pm.
On the second pickup day, Sunday, we got a call at 12:12pm from a driver who said he would be arriving between 3:00-5:00pm. I was not given the name of the company, and because this was out of the pick-up window I was given I called Safe Ship back, and spoke with an agent named Gina to express that we now have a second day of completely canceled plans and a company not coming within the service window, after the damage and issues that we incurred the day prior.
Gina asked why having the driver arrive late was an issue, and we expressed that we already had multiple issues the day prior and that for a second attempt to rectify the issues, this was problematic. We are supposed to be moving in 96 hours and had intended to have our items already on their way by Sunday, so we had a day of activities planned. To have to cancel everything today, and now reschedule our evening plans as well, for a driver who did not even disclose his company name is problematic. Gina asked me repeatedly if the file was booked under my husband’s name, to which I continued to say no, and then she said that she was unsure if a supervisor would be able to speak to me because it was a Sunday, but that she would reach out to Vanessa and let her know we called, and also connect with the company to get us additional information and would call us back within an hour. The call concluded by 12:21pm.
At 1:12pm, I received a call back from Gina to tell me that the dispatch team was working on my ticket and that they were “doing us a favor” by getting us rescheduled so quickly. She said she would call back with additional information. During this call, I asked Gina for the name of the moving company now dispatched to our home, and she said “Safe Movers LLC” based out of NJ. A google search provided no information. We asked for their DOT license number, and it was provided. Upon googling their license, we found out that this company had only been licensed for one month.
During the next few hours, we reviewed the Safe Ship contract and the reference tools provided, including the document “Your Rights and Responsibilities During Your Move”. This document, provided by the DOT and linked to by Safe Ship, informed us that a licensed mover using their DOT license would have that information on their truck, and the proper paperwork. We also found out that we were entitled to clear delivery dates. For reference if anyone would like to review: **.
The original service window came to pass, as did the 3-5pm block, with no phone calls or additional information from the moving company or Safe Ship. I never heard from dispatch, and so at 5:01pm, now officially out of all service windows, we proceeded to call Safe Ship and ask to speak to a manager because we were done and wanted our security deposit back. We had cancelled an entire second day of plans, coordinated an alternative to get our goods to Colorado on time, and we were fed up with the circles and unclear customer support. My phone call was transferred to Vanessa, the manager I had spoken with the day before, and I was given her voicemail.
I called back, and at 5:11pm I was connected with Vanessa, who put me on hold to tell me she was speaking with the drivers. We informed Vanessa that we were done and just wanted our security deposit back, that no one was at our home, and we had things we needed to be doing. At 5:12pm, the movers called me, and told me that my “address didn’t exist.” I asked what town they were located in, and they told me the name of the town two over. I said that I didn’t live in that town, and then the call disconnected.
I proceeded to call Vanessa back, and when she answered she asked me why I told the movers I didn’t live at my address. I explained that is not what I said, but that I didn’t live in the town they said when the call disconnected, and that it didn’t matter because we were fed up and done, and just wanted our security deposit back. Vanessa started arguing with me and said that they had until midnight to get us loaded onto the truck.
My husband took the phone and reiterated that we were done, we needed to be elsewhere, and that we would like to speak to a supervisor above Vanessa to get our deposit back because we had waited and given the benefit of the doubt, with no success. Vanessa then asked my husband “Well, you’re supposed to leave town in 3 days, what are you guys even going to do? You can’t get a moving company in that amount of time.” My husband repeated his position, and Vanessa said that someone else would call us back to process a refund. The call ended at 5:18pm.
At 5:23pm, as we’re getting ready to walk out of the door, the movers pull into our driveway in a rented Penske truck. This alone, per the DOT information we had read above, was enough to emphasize that they would not be taking our items. My husband walked outside to meet the driver and said that we had spoken with Safe Ship and would not be moving forward with this transaction. My husband and I got in our car, the movers left, and we left the house. When I looked at my phone, I had 3 missed calls from Vanessa.
Vanessa called a fourth time at 5:28pm, and when I answered she informed us that because we declined the movers at our door, we were no longer eligible for a refund. I said that I originally requested a refund at 5:01pm when I called Gina and no one was at my house, and that Vanessa had confirmed during the 5:18pm call that someone would be getting ahold of us to process this refund. Vanessa began to argue with me and tell me that we were ungrateful for her to move around “other customers to ensure that we could get onto this truck,” and that I was a liar because she had “a photo of my mailbox from 5pm which meant the movers were there.”
I pointed out that we were on the phone at 5:15pm when I informed her the movers couldn’t find my address, and so there was no possible way they were on our property at 5pm. Vanessa proceeded to call me a liar, and raise her voice to tell me that we were being unreasonable for questioning the move, and said again that they had until midnight to get us onto the truck. My husband grabbed the phone out of my hand, and said that this phone call was incredibly unprofessional and that he would not have someone call his wife a liar, and that we wanted to speak with Vanessa’s direct supervisor. She said okay, and we asked when we could expect that call. She said within 15 minutes and hung up.
Approximately 10 minutes later, we got a phone call from Leslie, the customer service manager with Safe Ship. Leslie said that she had spoken with Vanessa about our issues on Sunday, and I asked if I could go through the entire two days of information that led to us requesting a refund. She said she wasn’t aware that there were two days, and so I proceeded to go through everything documented here. After I was done, she apologized profusely and said that processing a refund would not be an issue at all. We got our refund within 48 hours.
Reviewed Nov. 19, 2021
This move has been absolutely seamless thanks to Safe Ship. I was super stressed about moving from one side of the country to the other. This company made my move so simple, they set up my pickup window to coincide with the closing of my house and the movers were phenomenal. My delivery took about 3 weeks, and the movers assembled my beds and all my big furniture items. I was so worried about my china cabinet being broken in transit but luckily everything was in one piece! I would definitely recommend hiring safe ship if you are moving from state to state.
Reviewed Nov. 13, 2021
From the beginning, Safe Ship Moving gave us guidance on what we needed to happen, how the process works and even calmed our fears during the move. The movers they sent took care of everything from start to finish. I will definitely be recommending Safe Ship!
Reviewed Nov. 13, 2021
It was the first time that I was going to move to another state and on my own. Living here since childhood I had some emotional attachment with the places. The team sent by Safe Ship Moving was friendly and in high-spirit made this process so much better. Staying kind is the key and they genuinely impressed me. Great work on both ends!
Thank you for working with us. Enjoy your new home.
Safe Ship Moving Services
Reviewed Nov. 9, 2021
Finally, I retired from the military and had to hire my movers. Asked a couple of my fellow soldier families and they highly recommended Safe ship movers. I called and hired them for my move. They were efficient, professional and offered me a military discount making it more affordable than all my other quotes recommend them for all moves.
Reviewed Nov. 8, 2021
Safe ship moving helped me with my move from ID to SC. My first move since I got divorced. Was overwhelmed and nervous. Called Safe ship and got a moving rep named Jesse. He helped me understand the process and explained that the team would be with me through the whole process which they did. I was picked and informed by the customer service team through the whole process. All the movers they sent were professional and very caring with my belongings. Hope this is my last move but if not would use them again.
Reviewed Oct. 19, 2021
The girls here are so sweet. They helped me get set up for my move. I know I had 30 million questions but they were so patient. What took these ladies over the top was calling during my move to make sure I was ok because I am elderly. Very sweet young ladies.
Thank you we encourage employee feedback here at Safe Ship. Thank you for taking the time out to leave a review. We value your business.
Reviewed Oct. 14, 2021
My move went perfect. They accommodated my building requirements and came on time. They moved quietly so that my neighbors did not complain. They packed everything so neatly and also gave me a delivery day during pickup. Great work.
Thank you for the review. It was a pleasure working with you, enjoy your new home.
Reviewed Oct. 13, 2021
I was in dire need of a good moving company, I wasn't sure what I was going to do, until my friend told me about Safe Ship and immediately upon speaking with them on the phone I knew that I had found the right guys. Great team! Couldn't have done it without them! 5 stars. Thank you Safe Ship, I will be telling as many as I can about you guys. Very fast very efficient and very professional. Outstanding communication, all at very reasonable expense. I have no complaints.
Referral business is always the best kind. Thank you for trusting us. Let us know when you or your friends move in the future. Welcome to the Safe Ship family!!
Reviewed Oct. 13, 2021
I booked with Safe Ship Moving Services back in August. They set me up with a great moving team and I am glad I found them. It is a great relief to be in my new home in NC surrounded by my family and belongings again. If you have special needs for your move call Safe Ship they will design the move to fit your needs. Not only did they do an amazing job at pickup they also split my payments into three payments and gave me thirty days of storage while I looked for my forever home in NC. Thank You to all the men and woman that helped my family. 5 star moving experience for sure
It was a pleasure working with you. Enjoy your new home!!!
Reviewed Sept. 15, 2021
This company as I have now found out make it a PRACTICE to quote you a price, only to CHANGE that price by sometimes THOUSANDS of dollars only to blame YOU for quoting your move incorrectly...but not before asking for a LARGE portion down first. My move was from WA to FL, with 1000 deposit...then the quote the next day (of course by "a new guy that didn't know better") to go from 6199 to 7800 and now needing an addition 2500 for deposit! Use A Reputable Credit Card And Charge Back The Deposit Due To Fraud. DO NOT use a debit card people! These people are nothing but car salesmen and frauds! Read more at: **.
We are tremendously sorry your experience with Safe Ship Moving Service was less than satisfactory. All of our Logistic Coordinators go through a rigorous training process. All estimates are based on the moving needs (household goods inventory, extra required services, and desired pickup) provided by the customer during the setup process. The preliminary Estimate is just that, an Estimate. Moving is a stressful time and most people are simply incapable of remembering & identifying every single thing they plan on moving. Safe Ship would never increase a Price without increased services or Inventory.
We offered to coordinate the Move at cost (without profit), and was yelled at and disrespected. While explaining the Refund procedure we were hung up on, only to discover you filed a dispute when we would have gladly released the refund. Rather than initiating a dispute with the payment provider, all we ask for is one quick email to Management. All cancellation correspondence must be documented.
Thank you for allowing us the opportunity to address your concerns. We will use your feedback to identify training opportunities. Thank you.
Safe Ship Moving Services Company Information
- Company Name:
- Safe Ship Moving
- Website:
- safeshipmoving.com
