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Safe Ship Moving Services Reviews

4.2
2,787 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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Edited by: Jon Bortin

About Safe Ship Moving Services

Safe Ship Moving Services (USDOT #3475743) is a licensed interstate moving broker based in South Florida that has helped over 30,000 families move nationwide. Established in 2020 as a broker, Safe Ship connects customers to over 200 registered carriers with the best rates and terms for their specific situations. Because the site offers limited information, customers should call to speak with a Safe Ship Moving representative to get more specific details and a free quote.

Visit safeshipmoving.com
Pros
  • Licensed interstate broker
  • Full-service packing available
  • Corporate and military moves
Cons
  • No quick online quotes

Review Summary

✦ Generated by AI from verified reviews

Safe Ship Moving Services gets mixed reviews. Damaged or missing belongings and quotes that jump sharply after a required assurance call are common complaints, while moving crews and delivery timing come across more favorably. Claims and refund disputes show up often too.

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Reviews powering this summary

✦ Generated by AI from verified reviews

Reviewers describe frequent damage to furniture and boxed belongings, plus items lost or missing after the move. Complaints include careless packing without protective wrap, broken dressers and desks and claims settlements that fall far short of the damage done.

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Reviews about care & handling

✦ Generated by AI from verified reviews

Most reviewers say pickups and deliveries arrived on schedule with crews that called ahead and handled items carefully. A vocal minority describe waits stretching to four weeks past the promised window, with vague updates and no real recourse once the truck was loaded.

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Reviews about delivery speed

✦ Generated by AI from verified reviews

The vast majority of reviewers praise the moving crews as professional, efficient and careful with belongings, often naming specific movers by name. A smaller group describes disorganized or inexperienced crews who argued among themselves, worked slowly or mishandled items.

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Reviews about movers

✦ Generated by AI from verified reviews

Most reviewers highlight responsive, communicative staff who answered questions and kept them updated throughout the move. Others describe conflicting information between departments, unreturned calls and follow-up on claims that dragged on for weeks or months.

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Reviews about customer service

✦ Generated by AI from verified reviews

Reviewers frequently describe estimates that jumped significantly once a required Quality Assurance call took place, sometimes doubling the original price with little room to negotiate or cancel. A smaller share say their quote held steady with no hidden fees.

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Reviews about quote accuracy

✦ Generated by AI from verified reviews

Reviewers are split on whether the price matched the work performed. Many describe deposits and quotes that ballooned before or during the move, with refunds refused and claims settlements far below the value of lost or damaged items, while others call the pricing fair.

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Reviews about value

How does Safe Ship Moving Services work?

Safe Ship Moving Services is a licensed interstate broker, meaning it connects customers with qualified carriers to complete local and long-distance moves. Safe Ship Moving’s services include local, long-distance, corporate, military and some international moves.

Each move is assigned a dedicated coordinator who is the main point of contact during the process. The coordinator will work with you to book a carrier for your specific move at a price that works for your budget.

If a problem comes up, customers can reach out to their coordinator, who will try to solve or escalate the issue. Reviews show some customers have positive experiences with quick help, while others mention delays or trouble getting answers.

Since Safe Ship Moving Services is a broker, a third-party carrier will do the move, and you may not get carrier details until close to your moving date. This means that pricing can change, since brokers give estimates that carriers might adjust based on the actual move.

Safe Ship Moving Services cost

A move with Safe Ship Moving Services can cost anywhere from $2,000 to over $10,000.

Customers can get a more accurate quote by entering details such as the pickup and destination ZIP codes, the size of the move and the moving date in an online form and wait for a call back from a representative. You can also request a quote by calling or chatting with an agent via the company’s website.

The total cost of your move will depend on factors such as distance, the weight and volume of your belongings, the time of year and any additional services or specialty items you have.

Safe Ship Moving services

Safe Ship Moving's services include:

  • Local moves: Safe Ship Moving Services offers efficient and stress-free local moving solutions even if you're just relocating across the state. Local moves may take a day or two.

  • Long-distance moves: Safe Shipping Moving Services can assist with any long-distance move, with prices starting at $1,500. Long-distance moves can take a few days to several weeks, depending on the distance and move complexity.

  • Corporate moves: Safe Ship helps employees and companies relocate over long distances. A personal move coordinator facilitates the process.

  • Military moves: Safe Shipping Moving Services helps military members and their families with domestic moves and transfers. Its team is available to help service members year-round.

  • International moves: Safe Ship Moving Services assists with some international relocations. Speak to a moving agent to see if Safe Ship can assist with your move overseas.

  • Packing services: Safe Ship Moving Services offers full and partial packing options through its partner movers.

  • Storage services: Safe Ship Moving Services offers short-term and long-term storage solutions for your items while you transition to a new location.

Safe Ship Moving Services FAQ

Is Safe Ship Moving a carrier or broker?

Safe Ship Moving is a licensed interstate broker that connects people with carriers that do the actual moving. You can verify Safe Ship Moving’s registration as a household goods moving broker on the Federal Motor Carrier Safety Administration website.

Note that if you have questions or concerns before or during your move, you may need to deal with both Safe Ship Moving and the carrier.

Is Safe Ship Moving licensed and insured?

Yes, Safe Ship Moving is licensed with the federal government as a household goods moving broker. You can view insurance and bond information on the FMCSA website.

Where is Safe Ship Moving located?

Safe Ship Moving is located in Boynton Beach, Florida.

How do you file a damage or loss claim with Safe Ship Moving?

To file a damage or loss claim with Safe Ship, contact your assigned moving coordinator. If an item is damaged or lost during your move, your coordinator will work with you to file a claim directly with your carrier. You must file a claim within nine months of the date of delivery.

Does Safe Ship Moving offer binding estimates?

Safe Ship Moving provides estimates that may be subject to change based on the final inventory confirmed during the initial call. Customers should clarify whether their estimate is binding or non-binding before signing any agreement.

Still have questions?

Is Safe Ship Moving Services legit?

Yes, Safe Ship Moving is a legitimate moving company. Safe Ship Moving is a good option if you want help coordinating a local or long-distance move and don’t mind working with a broker instead of a carrier directly. The company assigns each customer a dedicated move coordinator and offers services like full-service packing, storage, and corporate and military moves.

Customers who had positive experiences consistently mentioned responsive communication, on-time pickup crews and careful handling of belongings. A reviewer in Bayside, New York, captured the sentiment well, praising everyone from the initial contact to the quality assurance team: "Moving across eight states is stressful, but their reassurance and open communication gave me real peace of mind throughout the process."

However, information on Safe Ship Moving’s website is limited, and customers must call or request a callback to get pricing details. Because Safe Ship is a broker, a third-party carrier completes the move, and final pricing or carrier details may not be confirmed until closer to moving day.

We recommend comparing carrier information, features, prices and customer service from Safe Ship Moving with offerings from other brokers and carriers to make the right decision for you.

Safe Ship Moving Services Reviews

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    Page 1 Reviews 0 - 35
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    Customer ServiceCoverageMoversPunctuality & SpeedPackingStaff

    Reviewed Oct. 23, 2026

    100% will be using Safe Ship for my future moves!!!! The process of getting scheduling a date, despite it being a bit last second, was pretty easy! I was called about an opening ASAP and was able to have them move my things the day I planned!!. The movers were very friendly and chill. They brought tape, mattress covers, and blankets to make sure our items were securely and safely packed. All I did was let them know what was being moved and they were quick with it, including securely taping a good bit of boxes for us.

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      Customer ServiceMoversPunctuality & SpeedDamageMaintenanceStaff

      Reviewed Oct. 23, 2026

      We have moved many times, Safeship was by far the best moving experience ever from beginning to end. Max & Joel took our inventory of items from one home to the other & kept us informed on a time & date of our move. They lined us up with local movers in our area. Anthony & his “A” team arrived exactly when he said they would. We were treated like VIP’S in every way. None of them were too shy to work, they dug right in, never stopping until the job was done (other than a quick lunch break). They communicated well with each other, were pleasant, friendly & respectful. They seem to enjoy their work, helping & looking out for each other. Without a doubt I would call Safeship again in a heartbeat!

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      Customer ServiceMoversStaff

      Reviewed Oct. 22, 2026

      Job # **, I want to thank everyone at Safe Ship movers. From my initial call through the booking/inventory process to the pick up and delivery of our household goods was absolutely fantastic and amazing. I highly appreciate your whole commitment to the customer.

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      MoversDamageStaff

      Reviewed Sept. 22, 2026

      I want to give a huge thank you to Safe Ship Moving Services LLC for doing such an amazing job with my move! Moving can be stressful, but they made the process so much easier. They were professional, careful with all of my belongings, and worked hard to make sure everything arrived safely. I truly appreciate the great service, kindness, and care they showed throughout the entire move. I’m so happy with the experience and would definitely recommend Safe Ship Moving Services LLC to anyone looking for a dependable moving company. Thank you again for making my move a smooth and stress-free experience! ❤️📦🏡

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      Customer ServiceMoversQuote AccuracyStaff

      Reviewed Sept. 21, 2026

      My experience with Safe Ship Moving Services has received 5 stars due to one singular employee. The move, as a whole, was very stressful and the communication between the 3rd party movers and their employees left plenty of room for improvement. Had it not been for a post pickup survey call from Adel, I would have lost all confidence in the company and its subcontractors entirely. It was not Adel's duty to find solutions to all the issues I was having. He was only supposed to be the guy that took my survey.

      He mentioned to me that if he could be of service in any way to reach out. Because Adel made me feel heard about my concerns and because he took the time to actually have a real conversation with me, I was able to trust him and confidently rely on him to help me navigate the extremely stressful situations the actual movers were putting me in. All I had to do was text him and he was on the phone with me or whomever was needed. He was an amazing liaison. After all the stress and chaos was reconciled, Adel again reached out to me the following day to check on me and to make sure all was well. Give Adel a raise. He deserves it!!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      Thank you for sharing your experience! We’re glad Adel took the time to listen to your concerns, provide support, and help you navigate the challenges throughout your move. We’ll be sure to share your kind words and recognition with him and our management team.

      We also appreciate your honest feedback regarding communication with the moving teams, as it helps us identify areas for improvement. Thank you for recognizing Adel’s dedication and for choosing Safe Ship Moving Services!

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      Customer ServicePriceMoversQuote AccuracyDamagePackingStaffRatesTimeliness

      Reviewed Nov. 6, 2026

      Deeply Disappointing Experience — Avoid Safe Ship. Our experience with Safe Ship was, overall, extremely disappointing. While the initial quoting process was straightforward and their pricing appeared competitive, things deteriorated rapidly from there. When we added items to our move, the price increased — which we understood and accepted. However, the coordination leading up to our move was chaotic. We received multiple calls from the truck driver with estimated arrival times that proved to be completely inaccurate, and their third-party carrier (ACM Movers) did not arrive until the following day.

      Upon arrival, ACM informed us that Safe Ship had "underestimated" our inventory — and that this was something they reportedly do routinely — resulting in an additional price increase of nearly 30%. With no alternative, as we were required to vacate our home the very next day, we had no choice but to comply. We were effectively held hostage. Although the crew loaded the truck efficiently, they showed a complete disregard for clearly labeled "Fragile" and "Very Fragile" markings. Upon delivery, we were once again asked for more money. The condition of our belongings was unacceptable:

      • Tubs had visible footprints on them.
      • Wardrobe boxes were crushed, re-taped, and the clothing inside was soiled with dirt and debris.

      • A one-year-old leather power loveseat had its leather surface destroyed and its electronics rendered non-functional.

      The claims process was unnecessarily burdensome, and the reimbursement offered was insultingly minimal relative to the actual damages sustained. We will not be using Safe Ship again and strongly advise others to look elsewhere for their moving needs.

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      Customer ServiceMoversStaff

      Reviewed Nov. 5, 2026

      Customer service was great and very helpful. I would recommend this company for your moving experience. **

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      Punctuality & SpeedStaff

      Reviewed Nov. 5, 2026

      The experience was amazing, quick and painless. Job numbers **.

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      Customer Service

      Reviewed Nov. 5, 2026

      I haven’t one bad thing to convey. Service was great, lines of communication were always open. Everything went smoothly. I will recommend this service to all that ask. Thank you so much!!!

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      DamageMaintenance

      Reviewed Nov. 4, 2026

      I moved from Billings, Mt to Texarkana, TX in September! As a former military member don’t buy into the veteran owned crap. They upcharged me 3 days before my pickup. Over 20%! What are you gonna do at that time? ** pay! Then on delivery I was told they won’t build anything..Nope? And missing or broken items! Safe Ship has no claims department! None! Don’t let them steal from you!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      Thank you for sharing your feedback. We understand your concerns regarding the price increase, delivery experience, and reported missing or damaged items. We take these matters seriously, and one of our representatives will reach out to you directly to review your concerns and discuss how we may assist!

      Customer ServicePriceMoversPackingStaff

      Reviewed Nov. 4, 2026

      I had a wonderful experience with this moving company! The team was professional, friendly, and very hardworking from start to finish. They arrived on time, handled all of my belongings with care, and made sure everything was moved safely and efficiently. The entire process was smooth and stress-free, and I truly appreciated their excellent customer service and attention to detail. I highly recommend this company to anyone looking for reliable, affordable, and professional movers. I would definitely use them again!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      Thank you for the fantastic review! We're delighted to hear our team provided professional, friendly, and attentive service while making your move smooth and stress-free. It's wonderful to know your belongings were handled with care and everything went efficiently. We truly appreciate your recommendation and look forward to assisting you again in the future!

      MoversStaff

      Reviewed Nov. 4, 2026

      Safe Ship moving service far exceeded my expectations! I was moving furniture to two different states at the same time and George handled the set up with ease and patience. The delivery guys showed up on time and ready to work. They were very professional and friendly. Answered any questions I needed, making the whole experience super easy. I would definitely recommend Safe Ship to all my family and friends!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      Thank you for the amazing review! We're thrilled to hear George made coordinating your two-state move easy and stress-free, and that the delivery crews provided professional, friendly, and timely service. We'll be sure to share your kind words with George and the team. Your recommendation means a lot to us, and we truly appreciate you choosing Safe Ship Moving Services!

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      Reviewed Nov. 3, 2026

      Great service, good moving service, and a smooth service.

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      Customer Service

      Reviewed Nov. 3, 2026

      The customer service was great. They were on time and got all my things in safely and would differently do business with them again.

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      Customer ServiceMoversStaff

      Reviewed Nov. 3, 2026

      Very pleasant experience overall. Some communication hiccups with Safe Ship in the beginning, but the movers were excellent. Very, very pleased.

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      Reviewed Nov. 2, 2026

      I had a wonderful experience with the moving. They were very competent and knew their business. I would use them again if I ever needed to move.

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      Customer ServiceStaff

      Reviewed Nov. 2, 2026

      Safe Ship is the most thorough moving company I’ve ever hired. The excellent customer service from calling and confirming dates and times to the actual move itself was the smoothest process, and they took care of our belongings as if they were their own. The next move will be with Safe Ship again for sure.

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      Reviewed Nov. 2, 2026

      Great experience! Pick up was on time and very. I would certainly recommend them.

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      MoversPunctuality & SpeedStaff

      Reviewed Nov. 1, 2026

      Very professional and courteous. They were able to accommodate a quick move. We will definitely be using them again.

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      MoversPunctuality & SpeedStaff

      Reviewed Nov. 1, 2026

      Friendly, fast and made the process so easy. Delivery, the mover, is a true professional and extremely personable, as well.

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      Damage

      Reviewed Oct. 31, 2026

      Spare yourself - just Don’t use them, they sent some out of state foreigners who broke, scratched, dented, gouged, threw everything into cartons as if they meant nothing, the more cartons I open, the more upset I get, things that have lasted centuries, are now just a bunch of stuff, my family's things, my things, so much for “white glove service”!!!!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      Thank you for sharing your feedback. We take concerns regarding the handling of personal belongings, property damage, and the level of service provided very seriously. We understand how upsetting it can be to discover damage to items with personal and family significance. We would appreciate the opportunity to review your concerns and will be reaching out to you directly to discuss the matter further!

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      Customer ServiceSales & MarketingMoversQuote AccuracyDamageRefunds & PayoutsStaffBilling

      Reviewed Oct. 31, 2026

      AVOID!!! "Bait and switch" is a common theme. I missed the part that explains that Safe Ship is a broker. The biggest surprise was when I decided to cancel the movers; I was told my hefty 50% deposit was nonrefundable. I'd only had 75 hours to cancel and get a partial refund. I talked to a salesperson. In an effort to compete with a bid from a local moving company, Safe Ship lowered their estimate. When I pointed out that it was still higher than the competing bid, it was lowered again based on a lower square footage.

      Then I got a last-minute email that not only would I be dealing with a different mover than the person I initially talked to, but the new company insisted on being paid via Zelle, offering little or no protection from a possible scammer. Zelle warns you that once the payment is sent, you can be screwed. Although the actual moving crew was very pleasant and appeared to be very professional, this is one of the worst moving experiences I've ever had.

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      MoversStaff

      Reviewed Oct. 30, 2026

      Junior and Hector did an exceptionally good job. Very helpful and courteous. Thank you!

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      PackingStaff

      Reviewed Oct. 30, 2026

      Great job. Couldn’t be happier. They handle everything and do amazing work packing all my belongings safely. Highly recommend.

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      Customer ServiceMoversStaff

      Reviewed Oct. 29, 2026

      Safe Ship Moving Services were very professional & provided the utmost outstanding customer service! Everyone I spoke with was extremely helpful & kind!

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      Billie increased rating by 3 stars.
      Customer ServiceDamagePacking
      After a positive interaction with Safe Ship Moving Services, Billie increased their star rating.

      Original Review: Oct. 28, 2026

      Loading went smoothly. Had some breakage and damages at delivery and now Safe Ship is not answering....They have at least 10 different phone numbers. Mattress and box spring were strapped OUTSIDE THE TRUCK IN THE RAIN! They ring once and disconnect. Do not use this broker!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      We appreciate your feedback and take your concerns regarding the reported damages and condition of your belongings seriously. We understand your frustration and will be reaching out to you directly to discuss your experience and address the concerns you have raised!

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      Customer ServiceMoversStaff

      Reviewed Oct. 28, 2026

      Great job!! Easy process to set up the move!!! Customer service was great and friendly!!!

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      Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedStaffRates

      Reviewed Oct. 28, 2026

      Mover beware. I chose this company because it was veteran-owned. Don't believe the salesperson's quote. Their QC department called two days before the move and increased the move by $2,500; then the movers added another $990. They are disingenuous and will not admit their mistake; con artists and price gougers. They wait until they have you trapped. I will not use them again.

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      MoversStaff

      Reviewed Oct. 27, 2026

      Amazing company! Made my move so easy. These guys are clearly experienced and saved me from forgetting some things I would have.

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      Customer ServicePunctuality & Speed

      Reviewed Oct. 26, 2026

      The communication was prompt and well managed. We had a smooth move. Thank you!

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      Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedStaff

      Reviewed Oct. 26, 2026

      Safe Ship is a broker and the companies they partner/contract out with cannot be trusted. I hired Safe Ship, who then contracted BLVD moving company for my move. BLVD and Safe Ship are extremely predatory. Once you pay them they do not care about you as a customer. They tack on additional charges for no reason (which is up to the discretion of their incompetent and extremely rude drivers). They have held my items for 32 days and I am still waiting for my items to be delivered today after being told they would be here yesterday morning. The delivery driver told me twice verbatim that I should be “thanking him for delivering my items from California” - something I paid $7,500 for (and have yet to receive). I am disgusted by the way this company has treated me and will be working with my lawyer to file a civil suit in short order.

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      Customer ServiceSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffRatesTransparency

      Reviewed Oct. 26, 2026

      I booked SafeShip Moving Services after a personal referral and seeing positive online reviews. Unfortunately, the experience was very different from what I was promised. My initial quote was about $4,800. When I hesitated, the representative immediately lowered it to approximately $3,300, while emphasizing limited truck availability and that the price might not be available later. I booked partly because I was told I had 72 hours to cancel. Before booking, I repeatedly asked whether the estimate could change. I was told it would change only if my inventory changed. I also specifically described how far my daughter's apartment was from the building entrance and asked whether a "long carry" fee would apply. The representative assured me it would not, explaining that the fee was for situations such as a truck having to park a block away.

      Three days before the move, SafeShip increased the estimate from $3,300 to $4,400, citing approximately 300 cubic feet attributed to my couch. I question that measurement, but with the move only days away, my options were limited. When the assigned carrier, Stanford Moving, arrived, the crew immediately measured the distance from the truck to the apartment and demanded another $600 in long-carry fees. This was exactly the circumstance I had asked SafeShip about. After I disputed it, the charge was reduced to $300.

      The move itself was poor. Two movers arrived, but only one, Jose, consistently did the physical moving. The other spent much of the time on paperwork and phone calls. After three hours, the relatively small apartment still wasn't packed and loaded, and my husband began helping Jose to get things moving. At delivery, we were told there would be yet another long-carry fee. I refused to pay another unexpected charge and said the mover could leave our belongings at the 75-foot limit. I then spent approximately two hours trying to resolve the dispute with SafeShip. I asked them to review the sales calls because I had specifically raised this issue before booking. SafeShip offered no refund or meaningful resolution, saying the charges were up to the carrier. The original $3,300 estimate had become at least $4,700—a roughly 42% increase—without including the additional charge attempted at delivery.

      Only afterward did I investigate SafeShip's reputation more thoroughly. I found numerous negative customer accounts and public warnings concerning its review practices, including a MoveAdvisor notice about apparently non-genuine reviews and a BBB notice about allegations involving requests to withdraw complaint or review text. These are third-party warnings and allegations, not conduct I personally witnessed, but I wish I had seen them before booking.

      My biggest concern isn't simply the money or an unpleasant moving day. It's that SafeShip made specific assurances during the sale and then disclaimed responsibility when the assigned carrier imposed the very fees I had asked about. I didn't fully appreciate when booking that SafeShip is a broker, not the company that actually moves your belongings. If you're considering SafeShip, research the broker and the carrier separately, insist on written explanations of all possible fees, and read independent complaints rather than relying on headline ratings. Based on my experience, I cannot recommend SafeShip Moving Services.

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      Punctuality & SpeedStaff

      Reviewed Oct. 26, 2026

      SafeShip made sure I got the services I needed quickly to help make the process as smooth as possible for my family.

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      Punctuality & SpeedPackingTimeliness

      Reviewed Oct. 26, 2026

      Everything went well and on schedule. Highly recommended. They men wrapped and packed well.

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      Thank you for sharing your feedback! We're glad to hear everything went smoothly and stayed on schedule. It's wonderful to know the team took great care in wrapping and packing your belongings. We truly appreciate your recommendation and thank you for choosing Safe Ship Moving Services!

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      PriceMovers

      Reviewed Oct. 25, 2026

      Good company. Made it easy and, relatively, inexpensive to move from the west coast to the east coast. The moving company they brokered for me (BLVD movers) were top notch. No complaints so far.

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      Reviewed Oct. 25, 2026

      Safe Ship worked well with me on my move to ensure good quality and a smooth moving process.

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      Customer ServiceMoversStaff

      Reviewed Oct. 25, 2026

      The customer service experience was excellent and professional.

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      Deborah increased rating by 4 stars.
      Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesTimeliness
      After a positive interaction with Safe Ship Moving Services, Deborah increased their star rating.

      Original Review: Oct. 24, 2026

      We moved across country from Middlesex, NY to Hemet, Ca. We hired Safe Ship Moving Services to assist us with moving. We only had 11 Totes and 15 boxes, so it was a very small move. No furniture. They quoted us over $3,000.00. They picked up our items on August 31, 2026. We were told it would take 18 to 22 days. They asked us the absolute earliest date we could receive our items and we said September 7, 2026. We arrived in California on September 7, 2026. We were staying with a friend until our house was ready to move into. Safe Ship Moving told us the latest we would receive our items would be September 22, 2026, and we would receive a phone call from the driver 24 hours before delivery. September 22, 2026 came and went.

      I called their customer service department and then we were told it would be no later than October 4, 2026. That date came and went. I called again and was told the truck broke down and it would be 3 to 4 more days. I started called every other day for status of our delivery. I kept getting the run around and was told "2 more days". This went on for 3 weeks. Everytime I called, they said "2 more days". I was getting very frustrated and concerned that I would never see my items again. We were scheduled to move into our home on October 17, 2026, so I had to give Safe Ship Moving our new address and make sure that they would deliver there. I said we were greatly inconvenienced over this whole situation. I had no dishes, no pots or pans or anything to cook or eat with. We had to spend hundreds of dollars eating out.

      I told them I wanted to be compensated for the inconvenience. The "carrier" said he could give me a $150.00 discount! That was not acceptable. Finally on October 20, 2026 at approximately 5:30 pm we received a phone call from the driver that he was en route from Las Vegas and that he would be delivering our items between 10pm and 11pm! Mind you, I have to get up at 3:30 am to go to work. I was very angry and frustrated. I asked if they could deliver the next day during normal business hours. He said he could not, that we were his last stop. My husband stayed up and waited for the delivery. I said I wanted a $500.00 discount for all the inconvenience. They finally agreed to $300.00 discount.

      When my husband started going through the totes and boxes the next day, he discovered some of my priceless items were broken or destroyed. All of the boxes were so beat up. There was no careful handling of any of our items. Even some of the plastic totes were cracked and broken. This company is AWFUL! DO NOT EVER CONTRACT WITH SAFE SHIP MOVING SERVICES! They tell you all kinds of wonderful things up front, charge you enormous prices and deliver 3 weeks late and your items are not safe!

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      Safe Ship Moving Services
      Response from Safe Ship Moving Services

      We understand how frustrating and stressful this experience must have been, especially with the extended delivery delays, late-night arrival, and damage to your belongings. We recognize the impact this had on your daily life and the importance of having your items handled with care. Our Customer Experience Team will review your account to see if a resolution can be reached!

      MoversStaff

      Reviewed Oct. 24, 2026

      Great service timely efficient and professional. Will use again.

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      Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyDamagePackingStaffBillingTransparency

      Reviewed Oct. 23, 2026

      Updated on 11/03/2026: Wrote a review and they indicate a resolution is in progress. I have not been contacted by anyone from Safe Ship to discuss the abysmal moving experience that they brokered. They are a horrible company and should be avoided at all costs. If you are considering using them, research fb sites that are tracking horrible moving companies and brokers. Safe Ship is mentioned in every single one of them as a company known for coming in low on quote and doubling the cost a week before the move. They hire bottom barrel moving companies and don’t assume any responsibility for damages, lost/stolen items, inexperienced companies that they hire.

      Original Review: Horrible experience with Safe Ship at the helm. They assigned us a subpar, inexperienced, bottom tier moving company, Ciao Bella. Both safe ship and ciao Bella had been in business for only 5 years when we moved in 2025. They fit the bill of being a broker, require 1/2 deposit and then don’t help resolve issues with the mover they imposed on us. It was the most unprofessional crew that showed up to our house. Inexperienced (packed live potted plants, and breakables without any bubble or wrap, asked to borrow our tools because they had none).

      I contacted safe ship several times regarding the movers and all they would do is say they report the movers to a management review department that handles complaints. Safe ship totally absolves themselves from any accountability. They come in with a low ball quote, get your deposit, then week before move they have a follow up on going over inventory to make sure they captured everything. It’s at this point that their representative has you measure the clothing rods in closets for more accuracy, measure pieces of furniture for more accuracy etc. and at the end of the call, your quote goes up substantially. Classic bait and switch game all day long. Horrible people to take advantage of those during a very stressful time in their lives.

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      Resolution In Progress
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      Safe Ship Moving Services Company Information

      Company Name:
      Safe Ship Moving
      Website:
      safeshipmoving.com