Public Storage Reviews

I don't believe these people are allowed to get away with increasing a rental contract when it has not expired. This company first of all is overcharging consumers and are taking advantage of people who can no longer afford high rent prices.

I had an existing space with Public Storage. I needed another space so I logged into my existing account and made a reservation. They had a "half price clearance" going on so I booked a reservation. I received an email saying "Congratulations you qualify for this promotion." The website has an asterisk pointing to fine print for the 50% off and the $1 promotions but there was no asterisk for the clearance. Nothing on the website lets you know that the Clearance is really only for new customers. When I logged into the account the day before I was scheduled to move in, I saw the monthly rent was double what it was.

I've been in and out of these units for 10 years at various locations - The most recent one for 4 1/2 years. Every time I rented, I was told I had to take at least the minimum insurance. Then just found out that is not true. I had rodent damage, that seems to be my fault for minimum times I actually go there. Their insurance requires you to do ALL of the work for just a Max $250 payout with a hundred dollar deductible. Nobody third party looks at it, they want you to do inventory, provide proof it's yours, receipts, dates of purchase, etc. Hard to do when stuff is made up of collectibles, stuff inherited, and gifted, and then like most people, years of accumulated property through the years or even some hoarding. Then the rent can go up every 6 months or year they say from demand. After being a long term customer I couldn't pay the rate any longer and told them several times it was getting out of my budget.

I rented this storage from Public Storage for a year. At the time of rental there was a discount, 50% but I had to pay a fee of which was 45% of the rate, so basically canceling the discount. Then there is insurance, other tax and fees. My biggest distress is that in the 9 months that I've had this storage unit they have raised it twice. I called the corporate office spoke to **, who said they are a month to month company and they can and do raise the price every 5 months. This information was not pointed out to me, at the time of rental and they have increased me nearly $20. If I were to stay there for 18 months the rate will be double and a half. I think this company is nontransparent and people should think hard before doing business with them.

66% increase in rent over two years. I called the facility where I received a national number. I called them and was told that it's a cost of business. My costs haven't escalated like that. My Medicare only went up 1.5%. Why is this allowed? Don't they want customers that stay? I cannot continue this on a fixed income. Beware consumers!!!

In less than 3 years of renting this storage unit, Public Storage has now raised the rent 50 percent. No other company I do business with has conducted business with such disrespect of their customers. How do they justify this action? I have asked the property manager, who is very sweet, but he says it is a corporate decision. When I call, they are unwilling to make any modifications to keep me as a customer. I think, at this point, I will contact the Attorney General for the State and ask that they conduct an inquiry into the matter. Obviously this action is a total disregard for business ethics. Time to look for a different storage facility. Shame on you Public Storage - I always pay on time, respect the rules, and have longevity as a client.

In no way is this review due to the property manager ** or her staff. They are worthy of 5 stars. The problem began almost a year ago when I warned ** that the keypad for elevator access was dying. She told me she had reported it, and reiterated that when I made periodic mention. When it failed, I and other tenants lost access for a week. When I emailed upper management, one guys replied that it was all fixed now and ignored my request for a rental rebate. His boss never even replied to me. This place is far from the cheapest, and I thought I was paying for a higher level of service. Apparently the signs about how much they care don't apply to upper management. I will be moving soon. I hope some other worthy company snaps up ** and her staff.

Public Storage has recently (two weeks??) purchased the storage rental company that we have been with for about 7 years. It seems they have "purchased" many in the area very recently. I received a letter one week ago for each of my two units explaining that they had bought the company and the new rules and regulations.

I rented a storage unit from Public Storage for about a year and half. I went to remove my item on 6/19 and large rats were living in my unit. Rat feces and urine was in every bag and box. My furniture was eaten. I actually saw 3 of rats in the process.

When I rented a storage locker recently, the salesperson told me I must take their property insurance at $11 a month unless I brought in my homeowner's policy and proved that my existing policy covered off premises damage (Which almost any Homeowner's Policy will have). Until that time I would have to take their insurance. After reading the fine print in the lease, all that was required was to decline the insurance and acknowledge that I would be responsible for any loss. No proof of coverage is required. Trying to get it cancelled was difficult and when I called today they said I had to come in and sign a form to "decline the insurance and acknowledge that I would be responsible for any loss." What a ripoff - they must hope that most people won't be bothered.

Public Storage is nothing more than a sales/marketing organization disguised as a storage business. The personnel move from facility to facility. It is heavily sales scripted. When you first make the call to the 800 number, in a matter of minutes you will get the feel that you are in a car dealership. Once they get your information they will make an appointment at the facility of your choosing.

I chose Public Storage 3 years ago when my family had a major emergency and we had to move. First, the first month's rent for $1 is truly a scam. Next, your unit will go up in price twice a year. I have never missed a single payment in the last 3 years, and they're making a responsible and reliable consumer pay $340 a month for a 10x30? When I saw that my rent was due to go up again in July, I decided to move out. I went to Public Storage in Blaine to have my Public Storage lock removed - and they didn't have the spare key!

I've had a lot of my belongings in storage for most of the year. I put my stuff in a storage space at a (Public Storage) for like the third time now. I never liked dealing with this (Public Storage) but it is always the closest storage rental to go too from where I am living at the time.. And they're just all over the place it seems, they became a monopoly! But the truth is I've had my stuff in other storage facilities before and they were always so much better than this (Public Storage!!). First of all the other storage facility's treated me like a customer that appreciate my business, and not just another unit they can just fill! There are a lot of complaints I like to say about (Public Storage) and I am sure so many people that ever had to deal with them can agree..

I called to speak to customer service personnel about getting a storage unit. I called and some lady answered the phone. She told me to press a different option - there weren't any. So I called again and I asked for her name - she wouldn't give us her name. We went to the store to get more information on getting a storage unit. Turns out it was the same person working at the store. ** on Wiles Road, Coconut Creek, Florida was extremely rude. Terrible customer service. She was cursing at my husband and I. **, another worker, constantly told her to be quiet or go to the break room. She kept saying no and continues to treat us with disrespect. We ended up leaving the store. I would NEVER get a storage from Public Storage.

Their rates are unreasonable. They raise them 30 dollars every 6 months until you can't take it any more. Not even my rent goes up that much. This is a scam and they should be shut down.

I started a few years ago at $145 a month which quickly escalated to $221 a month. With a postcard a few days before billing you are notified of a rate increase. I just received another notification a few days ago that it will increase again to $259.00 a month. I got the bill today. It is supply and demand without regard to quality of tenant or payment history. If it fills up fast your monthly increases will come fast. I am stuck but will be making arrangements to move. I noticed that they have auctions frequently of storage units that have not been paid or not paid on time. Be aware.

I purposely chose a smaller company when I original stored my items in Deerfield Beach, FL. For over 2 years I received great care and customer service. 3 years ago this wonderful company was bought out by Public Storage. They have proceeded to increase my rent for a small 5x6 unit every flipping year at a rate of 20%. This year absolutely NO NOTICE of the increase. I am cross country and have no way to clear out my things and am hostage to their terrible service and predatory practices. AVOID AT ALL COSTS!!!!

I tried to move my furniture out. Hired movers. The elevator didn't work and no carts to move!! The manager was ignorant!! And the district and general manager don't return calls after promising reimbursement!!! I have copies of emails. What a joke!!! I would never recommend this place to no one!!! They're liars and losers!!!

I have auto pay and suddenly it was turned off, without my knowledge. They used to call if there was a problem before late fees incurred and if you were a few days late they lock you out. This was the reason for me to have auto pay! However suddenly this month 9 days later just by chance I checked my email and saw that only yesterday on the 8th did they email me to tell me I was late charging me with a 20 fee and never notifying me that they also raised my rent again. In 1 year it went from 60 to 98. Now it's 118$ monthly. This is absurd. I guess they're not governed by any state or federal laws and can do whatever they want! People need to beware of their practices and principles! Please investigate this company!

I have done business with company twice. And everything was fine until I was late one time with the payment. And then everything changed, they threatened to sell all of my stuff immediately. I do not know of any company in the United States that can do such a thing, even the IRS must allow a form of payment arrangements. I was contacted by the district manager who I now cannot get a hold of. I have called this district manager everyday and have left messages, no call back. I have also contacted my storage location, no help there either. I have been paying on my account but still I get threatened by this company that they are going to auction my lifelong belongings. I think this company is prime for a "Class action lawsuit" NOW!

Re: Public Storage account # **, Store # ** Space # ** 3555 Radio Rd., Naples, FL 34104 (239)643-7056. Huge penalty. My own fault. The 1st month I paid for one month on 4/21/15. The top of their literature reminds that payments are due the 1st of each month. 5/22/15 I receive an email, including collection threats, for the partial month $70.33 + tax and $42.20 (60% of $70.33) LATE FEE!! Local store explained that it is all set by corporate policy and they were merely employees. The late fee is based on an entire month ($211.00 + tax & insur)!!! I was FORCED to pay all of it. I paid at the counter the same day, 5/22/15. I was told that this corporate policy is inflexible and never adjusted.

When I first opened my unit in April of 2013 the cost was $137 which was fair. A few months ago it had increased to $145 and it has increased again to $161 as of June 1, 2015. Continuously increasing my rate without any warning is upsetting.

I've rented space with PS Storage for 25 +/- years. Last fall, due to the need for expansion into several storage spaces by a cell company, I was forced to relocate my belongings to a different space, several garages down from the existing one. Yesterday I received a notice that as of July 1st my rent will be raised by 17% ($40). I questioned both the date (Shouldn't it be November - 1 year from the move date) and the amount. Initial customer service agent essentially said “Because it's still below market - nothing can be done”. I asked for a supervisor - after 5 minutes negotiating through the phone menu I left a message. Today received a call back from an individual who essentially blew me off - saying no one can give you any reduction in the increase because you are still below market.

I have been with PS close to 3 years. Every summer the rent rise. My big joy is the day I will cancel this contract, since you do not appreciate your consumer.

The first month for $1 is not real. Their website is ALWAYS under construction so you cannot pay your bill online, you can't pay your bill over the phone (Against their policy) so unless you have the time to stop by their office, you will incur a late charge fee.

Up pricing is a trap method used by Public Storage. Once you have moved in and have spent a lot of time and effort getting your possessions in house they raise the "rent". This is done knowing that for you to move is just too costly and difficult, you are trapped and there is no end in sight. If you do not pay they auction your possessions and rent the space to another. If you do pay there is no assurance that in a few months the rent will not go higher once again. In addition they deflect any calls of complaint. You are treated like a dog chasing your own tail and there is nothing you can do about it. They will exhaust you until you either move out, pay the increases or abandon your possessions. No matter it is a lose, lose, lose for you. STAY AWAY or Pay.

My 12x30 unit was flooded on May 2015 due to the Texas Flooding. It flooded on a Tuesday night and I wasn't informed until Friday late afternoon. The reason I was given was that they needed to make sure the property was safe. I should have been notified immediately so I could have made arrangements to be on the property as soon as possible. Being 57 years old, married for 28 years and the mother of 4 children, I had everything I owned in the unit because of personal/medical reasons. Because of the delay in notifying me everything had mold was in slimy water. I have lost everything. Shame of you Public Storage for not taking care of your customers.

Rented a unit, a large unit... Was told 199 a month!!!! That was a LIL over a year ago.... Guess what I'm up to paying now. Just got yet another rate increase postcard from them... I'M now up to paying 320.00 month!!!! They get you suckered in with their first month for a $1.00... Warning, warning, dont buy into their scam.... You'll get constant increases every 3 to $ months jacking your rate up.... After I was in and questioned their increases, I got told this ~~ They're like airlines when they're full the price is cheaper, when there's space and they're not full, your rate goes up... My rates never went down.. They're constantly raising it up. Cost of living hasn't even raised at this rate!!!!! Don't trust this company!!!!!!

We had our property damaged due to a leak in our storage unit from the air conditioning system. We had to remove all our items to prevent further damage. Spoke to a Manager - ** - who did not apologize to us or express any concern for our problem. He refused to take responsibility or negotiate at all to compensate us, insisting that we must follow the process of filing with our insurance. We could not do so, since our deductible was too high to file a claim. I could not contact him again - went to voice mail. We had been there for 5 years paying on time every month. We vacated that day and found a different company to do business with.

I was forced due to a medical condition, to have to move out of my house and store all my belongings. The closest storage was Public storage so this is where I put my stuff. I have been with the company since 2011. I started off with a 20x10 unit but after rates kept rising on me I had to scale down to a 10x10 ( which was only a $20 savings) and they charged me for having two units at the same time. I was moving out of one unit into another, I guess that is considered having 2 units at the same time, at this point I was a customer of theirs for 2+ years already (no loyalty treatment whatsoever).

I was late on my storage payment. Call them on April 2nd 2015. Was told I would. I told them I would be in on the 1st to the third of May to make my payment. They said I owed about 200 something dollars. When my boyfriend called them up on the 3rd of May they told me my storage unit had been auctioned off on April 23rd. I was 40 5 days I guess late on my unit. They said they emailed me, they called me, they sent me certified letters. I never received any of it. I am trying to find an attorney or anybody else who has had problems like this with public storage. Thank you.

In January of 2005 my daughter and I rented a storage space for $95.00. As of June 1st 2015 we have been advised the cost for the space that we have occupied for 10 years will be $178.00 monthly. To my knowledge no repairs, improvements or anything have been done to this space during this extended rental period. This is an increase of approximately 89%. During this time there have been advertised specials for new rentals and yet long-time clients are treated with no regard for rental collected..only increases in the use of facilities. Why is no courtesy extended to me?

I must say that this company employs idiots and circus freaks. I signed my soul to the Devil himself. They have screwed me blindly. My life is destroyed on the account of their scams and greed. This company should starve to death. I have been living in misery since I first stepped foot into their location. Everything has been lies after lies. They are enforcing fees in order to rank up their revenue. Every time that I speak to one of their incompetent agents they just want a payment. They have no solutions to their customers' concerns.

Public Storage advertisement on web says, "Memorial Day Half-Price Sale: New Rentals Get 50% Off Your Rent Every Month." Thinking there would be a catch, I called the toll-free number on their website and spoke to a nice agent who of course could not give a straight answer regarding how many months would be 50% off. It clearly says "50% Off...Every Month" but this does not appear to be the case. I've decided to rent elsewhere and I highly recommend that anyone reading this check the "fine print" before committing to a deal they offer. Ask the questions before their hook catches the side of your mouth.

I saw the advertisement that referred to the $1 first month. I drove to the closest establishment. I found a 6x6 unit that would serve my needs. So while doing the paperwork I was told that I could only use the locks that they themselves sold. I could NOT use one that I had. So I asked how much they were? She said $18. I asked could I buy one from Lowes and she said no. I said "ok, how much is my total?" They said "just sign and date this agreement and I will get your total". She looked at the computer and another lady came over and pointed at a price on the computer and the other lady pointed too and said "this one?" she said "no this one". So my total for a 6x6 unit with lock and $1 first month totaled $57.62. WOW! Just plain crazy.

Public Storage River St Santa Cruz Ca - I rented a unit 2 mo ago... On may 11th I found my lock was jammed. On May 12th the dist mgr got it off, but the door was jammed. On May 13th I got in... 12 boxes had been gone through... Apparently this is an ongoing problem. 10 this week. I then learned that alarms were taken off the doors a few years ago. Then the ones on the fire doors. How can a business be allowed to continue this way? There are no inside cameras. Renters can't get in after 6, but thieves can. Now we have to find a new place and spend more - the move, everything.

I absolutely despise these types of storage facilities! The service is terrible, you aren't valued as a longtime customer. If you're one day late they want to foreclose on all of your stuff!!! Absolutely insane to me to be treated like that. And there really isn't anything you can do about it if you can't store it where you are, so you have to take the punishment. There is a solution coming though because my friend told me about some company is starting another solution to storage. I think it's getstost.com or something and I guess they aren't up and running but you can sign up which I did. I can't wait to ditch these bi-polar storage facilities and use a different way.

I contacted Public storage regarding this issue, and they were very professional and courteous about this. We immediately came to a resolution, and now I am totally satisfied.

Another predator business. Taking advantage of people at a stress time (moving). The use of storage for your personal belongings is one that is made under stress. My nightmare started in April 2014. Same story as everybody else. Bait and switch with the $1.00 month story. I was there less than a month when the locker was burglarized. They allowed me to look at the storage unit supervised, giving them a rough estimate of what was take. So they could file a police report. (3 days before my son wedding, on May 30, 2014). Stressed again. They filed the police report and placed a lock on it. I really no longer reside in Missouri. But back about every 2 months.

Based on my experience and the number of negative reviews, it would be wonderful if the appropriate group could open an investigation into Public Storage's pricing and management practices. Certainly not loyalty generating. This is a publicly-traded company and they have made so many acquisitions that there are very few additional options available for the consumer. If they are going to raise my fee by nearly $20 after 6 months with no additional benefit and no business case for why (other than a verbal reflects the market) it is great incentive to take my business elsewhere -- but there is nowhere to go! Further the price increase does not indicate a from -- only the to. They can and should do much better.

I have been with Public Storage since the end of December 2015. My husband and I were sold on a unit because of their winter special that advertised a 5x10 unit for $105.50/month. It had only been a few months before I received a letter in the mail stating that they have raised my rate to over $139.00/month. Because my contract gives them the right to raise rates, I am locked into this situation unless I want to pay for a U-Haul to move my belongings. When I called to make a complaint with customer service, they explained that they knew that people would be angered by the raised rates and that they may lose customers but it was what they were willing to sacrifice. They would not pass me along to anyone else because the company is refusing to negotiate lower rates with anyone. Please do not use this company to store your belongings. They rope you in with a special promotion and then jack up the prices on you a couple months in.

Okay, so on April 30, 2015 I received a call from Public Storage that I owe a balance of around 45 dollars. I didn't know I owed any money because at the time of signing, March 22, 2015, I was told that the amount of 31 and some change would cover my storage until April 30, 2015 and that I could pay a prorated amount, around 25 dollars, and that It would take me until the end of May. Well I said I didnt need it that long and that I will have my things moved out by April 30, 2015.

Went to Public Storage two weeks ago and was told about the $1 first month rent promotion and was told to come back when we were ready to fill the space. Agent told me not to rent today, "wait until you are ready to fill it up". We went back this weekend and the same agent told us 'no we don't have any $1 rent space at this building. We have space but you have to pay full price" we were told. We asked if she remembered differing us from two weeks prior and she said she did but could not help us with the promotion that was advertised on line as well as on the three large window clings on the office.

I had a 10' X 20' unit from about April 2014 to November 2104. They illegally auctioned my unit on November 22, 2014. It was illegal because they never sent me any notices (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play hardball and not settle with me - they think that by not responding I'll go away. California's Self-Storage Laws make it clear. They MUST notify you via certified mail.

We had a storage unit in Fremont for 2 years. We moved to Hayward Storage and after only 5 months, our unit has been broken into twice. We had a lock supplied by public storage replace twice and found that any key works on that lock. Also we replaced with two locks and the Public Storage lock was removed, the second lock was still on unit. We have had things stolen from our Hayward Public Storage. The soonest I get our stuff out I will. Wonder anyone else has been broken into?

Out front, they have a sign, 1 dollar first month rent and on their internet site also. Then when you're inside they say based on availability. Then they have you buy their special locks and won't refund the purchase when you move. 30 dollar paperweights. No going back.

They stole all my stuff and when asked the manager she became very distraught and she then showed me how you can break in. The insurance is a scam and they even have an ABC about people stealing from their units. Everything is gone!!! I filled out a police report and they told me how there are so many more reports on this place. Why don't they have cameras? I truly believe it was the manager ** that stole my stuff. The district manager could care less and it is just an awful place...just awful!!! Stay away and read all the horrible reviews and watch the ABC special. They are thieves!!!

I received a letter notifying me that my unit rental price was going from $132 to $152 -- after only having the 5x10 outside/no climate-control unit for 5 months. Fortunately, I was able to move/sell all of my stuff and close the account in mid-month. OF COURSE, THERE IS NO REFUND -- having paid for April -- as stated in the contract, and there is no recourse for dealing with these types of greedy business practices.

I have had a Unit at Public storage for about 4 years now. When I moved in the rent was a little under $100 per month. Now 4 years later it is up to $149.00. I guess they don't value good customers. I will be relocating as soon as possible. Horrible business model. Now they will have to re-rent it at a lower price to somebody else, and give them the first month for $1. Look elsewhere, and ask how often they increase their rent.

I originally signed up with Store All, I loved the facility. Management was outstanding; the place was kept so clean, floors were polished every day, it was truly a pleasure going in this place. 3 years later it was bought by Public Storage, they don't maintain the place anymore. It's now dirty and full of mold, I suspect they don't keep the air conditioning at the standards they're supposed to. The change is drastically, from one extreme to the other. There is never an attendant to talk to anymore when you go into the facility. It’s the worst, can't wait to get my stuff out of there, even though it's a lot of work and it’s costly to move all my stuff.

I have had my personal belongings stored with Public Storage since 2012 and I always pay before the monthly rent is due and they have raised the prices every year and I am now paying almost $200.00 a month including $8.00 insurance. You would think that Public Storage would appreciate their tenants that have been with them a long time and at least seemed concerned when you call them to talk about the increases.

I have had a storage unit with North Star Storage in Minnetonka, MN for years. It was a 5 X 5 unit and total cost to me was $39/mo. Unfortunately, the location was not ideal for me. So I started looking around and there was a 5 X 5 at a the Public Storage near me for $51. I figured I would bite the bullet since it was more convenient. Actually, the price to upgrade to a 5 X 8 was only a few bucks more so I placed a hold on one and set an appt. to meet with the PS rental agent.

From August 2013 I rented space at the Public storage on Broadway and Hollywood in Chicago. I made monthly payments until May of 2014 which I paid the month of June in advance because I was traveling out of the Country. All my belongings and those of my children were stored in the storage (I had just moved from a 3 bedroom house) ranging from living room, bedrooms furniture, my babies items from bath to everything, TV, computers, DVDs, professional photography cameras, stereos, shoes, clothing, suitcases, DVDs, duplicating machine, then I returned later in July 24th 2014 because I was bereaved. I called the Storage to make a payment on August 30th. They said I was late because my unit was put on auction in beginning July and Sold on August 27th. I asked “how come?” They said I was over 60 days late as their policy demanded. They claimed I had not made any payment since May.

I was at U-haul storage for 3 years and in that time they raised my rent 5 dollars a year. When I moved I got a storage unit from Public Storage because it was closer to my home. I've only been there for 6 months and they raised my monthly rate by 24 dollars! I wrote a letter to them and they just sent back a generic letter reading "because of our operating costs we have to raise the rent... blah blah blah!" They get you in there, lie to you and tell say you have to buy insurance when my home owner's insurance already covered it. They make you buy their locks - you can't bring your own. (U-Haul I had no problem bringing my own and they didn't try and sell me a lock). They also pressured me to buy protection wrap. Stay away! Once they got you in, they raise the rent within 6 months!

I prepaid for an entire year of storage and halfway throughout the contract. They jumped the monthly price up without me knowing. With my final month left they called and told me to pay the month or get my stuff out by the end of the day. (Got the call at 4:00 pm). Had I known that my final month would've been spread out over the last 6 months due to a increase in rent I would've gotten my stuff out immediately. To be spoken to like I've just skipped out of rent when in reality I paid for an entire year up front is ridiculous. They said they couldn't even let me get the stuff out the following day unless I paid for the month.

I had a climate controlled unit on the first floor in Woodbridge, Virginia on Telegraph Road. When I went to unload my unit I found there was standing water in the unit and the contents were ruined (all my household furniture, clothes and everything I own). The manager directed me towards my insurance policy which only covers 3000 dollars. After that they claim no liability. If anyone else's unit flooded, please contact me. We should file a lawsuit against this disreputable business.

I have a storage unit with Public storage in Plano Texas (Alma/Parker). I have only had my items there for approximately 30 days. I went in a few days ago to make my first payment to discover that several of my items were gone. I reported the matter to the staff member working at the time and was seriously disappointed in the demeanor and unconcern behavior. It did not change with speaking to the district manager. He basically stated to me that I should just contact the insurance and file a claim because that's what they do and why I pay them. He totally dismissed that fact that my items that meant a lot me due to some of them having sentimental value from my late husband. I will never store with them again.

I'm a domestic violence survivor who lost ALL my property, including my car, when I escaped the violence in my home. I purchased a new luggage set and gradually started purchasing clothing and other items to help me begin to build a new beginning. I'm on SSI due to several disabilities, and each purchase equals enormous sacrifice of food or medication. Every item stored was brand new, placed in plastic storage bags, and further stored in the new 5 piece luggage set. I added moth balls and cedar to each bag and zippered all bags. Periodically, I'd check on my belongings, cleaning out any debris that may have come in from other units. I also sprayed my small space with insecticide, even though I was assured, upon signing the rental agreement, they used pest control monthly and stated that "no one has ever complained about bugs or mice."

I been with Public Storage a very long time. My storage space was broken into in January or February 2015. They cut the wires at the top, robbed me. I called management. They seemed disinterested. I made a police report. Stay clear of Public!!!

Auto payment was interfered with and the credit card company was falsely blamed. The Federal Way storage business was apparently trying to pull a fast take over scheme. Well it didn't work!!! Now they owe me!! So, if they need extra money, well they should work and earn it with a legal scheme. They should never try to take over a storage unit belonging and then have the nerves to cry fowl as though the Chase Visa card company had cause a problem that they deliberately cause..

Ok we understand that they sell your stuff when you can't pay the bill after a certain time but the unfairness that I received was not for the delight for the customer but for them. The one on York road. If I was anyone who would take time to read this to NOT go to this storage company. They threw my family photos away, seems like to feel good about what they have done because any person or people that value any business just don't do crap like that.

I was injured and while out on medical leave, my State of California employer illegally terminated my position with 27 years tenure. My storage rent got behind after paying for two years on time, I first had to pay $440 to clear what should of been $309 in rental fees. Then the second time I wasn't notified of the auction date or time, the General Manager led me to believe they were going to work with my 30 day request, and the evening before the auction, told me that it was company policy to deny any extension requests regardless of the reason. What is wrong with our representatives?

**, she was very helpful in answering all of my questions and let me know the type of storage I needed.

Had a death in my immediate family and missed my last payment, my account was scheduled for auction and I was never notified while out of state for my father-in-law's funeral! Came home and tried to pay month before and the month were in and was told NO. I was charged 109 dollars plus taxes and a charge for a loan of some sorts.

We rented a 10x40 regular unit from Morningstar Storage, Around November 2013 Public Storage acquired a majority of Morningstar properties, we rented another unit, a 10x10 climate-controlled unit around December 2013. We repeatedly found the temperatures above 90 (often cooler outside than in the unit), and in one case at 32 and below during a cold spell. We complained repeatedly about paying for a climate-controlled unit and not getting a climate-controlled unit. When we moved out to a more reputable storage unit provider this month we were told the HVAC for our climate-controlled unit was just fixed, so for a year or more they knowingly collected money for a climate-controlled unit while not providing a climate-controlled unit. The statement by the site manager is an admission to fraud, as it indicates they knew they were charging for something they never intended to deliver.

Read what you sign. They put the wrong start date on my lease and charged me for an extra month.

Stay clear of Public Storage (the self-storage company with the orange logo). My personal experience warns: do not fall for the $1.00 rent special by Public Storage, don't be bullied by high pressure sales tactics rooted in corporate directives and goals, review all invoices for inaccuracy, do not purchase the twice-the-price $18.99 padlock as required (its not). Finally, measure your storage space before you rent. I paid for a 10 by 15 Public Storage space. When measured the actual dimensions were 9 by 14. Put into perspective, that's 17 square feet (11.3%) less than advertised, or 133 instead of 150 square feet. Bottom line; don't patronize Public Storage (the mini-storage company with orange logo) for your self-storage needs. Find a more reputable mini-storage company and come supplied with a tape measure and a mindset to resist any high-pressure tactics.

I have been a customer for 8 years and have never missed a payment. Auto pay, etc. 10 x 20 unit. Over the last two years I have seen a noticeable deterioration of the facility in Issaquah, WA. There is considerable debris from trees, leaves, branches. It's never ending. Many of the exterior lights are not functioning. My two kids tripped and hurt themselves owing to the poor light conditions. If I was a woman there is no way I would go there at night. Risk management should be all over this facility.

My personal property, including furnishings were auctioned on January 27, 2015. I've been storing with Public Storage, since mid 2004 -- longer than 10 years, at their facility in Tucson, Arizona. I live in Los Angeles, California. Due to a bounced check in December, the first time in 10 years, my things were auctioned, because late fees and liens fees were assessed. I informed the office worker that they could merely re-deposit my check, but they did not. Thus, the payment I made in January applied against the December rental. And, when I attempted to make a payment in February, I was informed online that I owed 53 cents, because my possessions were auctioned on January 27th. Now, previously in January, I called John **, the regional manager in Arizona to ask him to waive the liens and late fees assessed in January. He never returned my voicemail.

First off, the "manager" at public storage told me that insurance was "required". I asked to see the lease, and no, in fact, insurance is NOT required. Not by the terms of this lease. But WTF, the lease does provide, in many places and in all caps, that public storage is not responsible in any way, shape, or form for damage to my property while at the storage site. So if public storage has no risk if my property is damaged, why would they required me to protect myself? It is their way to jack up the rental rate by $15 (minimum). I asked the "manager" - do you tell all of your customers that insurance is required by this lease? Who instructs you to do so? And I asked her, too, if the rental rate is $15 more than the rate they quoted, why not just tack on the additional $15 rather than try to trick me into paying for something I am not required to buy and don't want?

It is important to let the members of the public to know that Public Storage company is dubious and HEARTLESS. I am writing this review with a broken heart. I put my household stuff in one of the units of Public Storage facility located off Departure Dr. in Raleigh, North Carolina in 2011 due to house foreclosure. Since 2011, I have paid my monthly rent for the unit. Sometimes, I pay with late fees, giving them additional money. This January (2015), I didn't make the rent payment due to loss of employment. Guess what? Public Storage has lined my unit up for auctioning on the 24th of February. I am struggling so hard to make this payment but Public Storage doesn't want to hear that, neither are they willing to work with me. Shame! Shame!! Shame!!!

Rent increase without notice @25%. Once again I was superseded by a $100.00 increase for one room, without any notice. Public Storage claimed they sent me a notice once again...I did not receive. They refused to assist me with an email address or website url.

Do not go here. They were the most expensive but closest to my home. I was told by employee that my unit would be painted and cleaned prior to move in - also to include wire mesh on top. 6 months have gone by and they increased my bill by 15% and unit was given to me filthy and still no wire mesh. The employees of this store tell me that they mgmt does not care about employees or their customers. The facility is dirty - ALWAYS. I got an email from the NEW Dist Mgr who said he had no authority to keep my bill the same - 330.00 but would put the wire mesh on the unit and will pull ALL of my stuff out and paint it. Is he out of his mind?

It is definitely not $1 for the first month, or even the charge showing online, there is the hidden insurance charges and the padlock you "have" to purchase from them. In total it is a huge huge rip off especially for a student like me. I was supposed to be paying $34 per month (as per rate online), but now it is $50 per month. At least they should be fair about openly displaying their overall charges and not cheat people who live on budgets and need some additional space. Writing on their was useless, no one even acknowledged - leave alone responded.

Our rate increased by $44.00. We were promised that rates would not raise more than 10% after a year. The rates were raised over 20%. We have paid every month on time. The people who run the units at the local level are nice. We called Public Storage Corporate they were not helpful, extremely cold quoted inflated rates for other storage facilities as their basis. We do not recommend Public Storage.

On February 3, 2015, approximately 10.00 am, I arrived at Public Storage located in Melville. The sign on the door said manager will be back at 11 am. I waited as I live in Freeport and could not go back and forth. The manager came around 10.25 am after shoveling the walkway which is not his job. When reminded of this matter, he claim he just wants to do it causing further distress for clients like me who has to be made to wait to get service. Then the manager proceeded to say, "my storage fee has increase from 164.00 to 182.00." I was shocked and inquired why my storage fee was increase as I have only been there less than 6 months. The manager claimed it's their policy. I informed the manager I will look for storage place that are cheaper and better customer service.

I was a loyal customer at the Clearwater, Florida location for 12+ consecutive years. Last month and due to circumstances beyond my control and was not going to be able to make my monthly payment as scheduled. I was asked by their Customer Service Dept. to contact Mr. David **/District Manager and request an extension. Mr. ** never returned my call and my belongings were auctioned including a coin collection which I started with my late grandparents and photo albums from trips to over 40 countries. Stay away from Public Storage. They only see the $$$ written all over your face and Property Managers have no power nor authority to make decisions on their own.

I used Public Storage years ago. I never had one problem. The same 1.00 move in for the month was just that. Now I applied online with that same ad 1.00 move in for the first month and did see now they are charging you 23.00 admin fee. I thought...oh well. Long story short..went in with the confirmation of 23.00 plus maybe some tax. To find out I had to purchase their 11.00 insurance...blah blah blah...It ticked me off so after I was shown the unit with a really sweet employee of the company.

I asked my stepson to go and rent a storage in our names. I was being evicted from my apt. I gave him cash and he stole my credit card, used my card paid for the storage with my card and after putting my belongings as well as my daily meds, locked me out of the gate and I have the keys and all. The lady at the storage is very nice but says she can't help me, what else can I do? My stepson now EX STEPSON, is not going to let me have my stuff.

I discovered rat feces and urine in my storage unit at 401 S Pockett Street. I reported to the manager and was told that it was to be expected at outside units. He also stated that treatment was placed in the storage. Due to damage from another unit in which heavy carpet punched holes thru the walls are of the Unit I moved to another outdoor unit. During move I discovered several items had been destroyed by rodent's urine and feces?

A lot of people think more locations means "better." This is so not the case. I had an issue EVERYTIME I went to "Public Storage." Now I can ONLY speak for the one I went to; which was 150 Tully RD in San Jose CA. The coperate was **, (rude, unprofessional, created problems rather than solution orientated) WORTHLESS. He acted as if he was a CEO... Please. Now I have always said you're always going to need a garbage man, you'll always need the gimp to day "paper or plastic" & you'll need ** to try and act like he has a job, but....... and it's a big BUT... There's a couple other options down the street. DON'T get suckered in for that first month is ONLY a dollars.. Surprise. You're going to need more than a buck.

I was contacted by an employee at Public Storage on Auburn Blvd. in Watt Ave. in Sacramento, CA. On or about January 6, 2015 I was told that my unit was broken into along w/ several others. I needed to come to location to assess the damages. I am disabled without a vehicle so I have not been able to get to my unit as of today, the 15 to January 2015. I went online to see about my insurance that was mandatory that I purchase. I thought maybe I could get the ball rolling.

The greatest insult is that... anyone that signs a rental contract with Public Storage will learn they are REQUIRED to pay for insurance... it's mandatory. Many folks have homeowners, but regardless, whether you want or not, if you find yourself storing your property at PS, you'll be paying a monthly insurance premium. Insult? The cherry on top is when you dare file a claim. First, PS had captured on video four men snapping locks and stealing property out of units. To file a claim, there's a $100 deductible. And God forbid if you have no pre-storage photos or receipts of initial value, it will be an unhappy day for you.

I have had hard times last 2 months of 2013. I have lost 2 dear family members to lose their life. I needed to help with funeral arrangements. I was on the verge of losing my furniture to auction I place in Public Storage. I advise representative that I get paid the next day would she place my credit card on file to process payment next day. She advise me to contact her district manager Cathy ** . I did and all I got from her with a nasty attitude. She says fortunately our policy is I money in on time for my storage would be auctioned off in 1 hour and the order is already ready for my to be auction off. I explained to her that I get paid the next day, "what is wrong with you taking my credit card in getting your money the next day." She was very very not understanding or sympathetic at my situation that the my family so I had to borrow the money from my phone.

I have used Public Storage for 5 years, and at least two to three times a year, they raise the rent. Now I was okay with that and understood for the first 3 to 4 years, but when I see them advertise my unit for a much lower price, it's very aggravating and they won't help you any longer and adjust your bill even though you have been there 5 years or more. The customer service is very rude and doesn't really care about the customer themselves, who has created Public Storage, who has helped keep them in business. Well congratulations Public Storage, your greed once again has lost you another good-paying customer. I advise anyone never to use Public Storage ever - go to their competitor, maybe they will give you a little respect.

My unit was robbed about 4 years ago and I was made to pay insurance with my storage fee. I never ever got a call from them. I filed a police report, they called me to tell me my unit was broken into and me and the others got the same report number and the people who worked there could not tell me anything. I haven't been paid for the loss of my things. What do I do?

I was renting storage units with a wonderful company in Atlanta, GA called Stor-All. It was sold to Public Storage & my nightmare began! First they raised my rent immediately. Then they raised my rent AGAIN by $50 a month later. Their customer service is terrible. They're not accommodating to their customers. They often don't even answer the phone & let all the old employees go.

Check your state's self-storage laws. All of the self-storage companies must abide by each and every requirement to be covered under the law. In most states, they are required to send you notices both by regular mail and by registered or certified mail (most importantly this one because it verifies that they sent it and you received it). Without this critical piece of information, the auction is deemed illegal and you have the right to sue for damages and the value of your items. I am suing public storage in va now for an auction they conducted on my unit-and with no certified mail or registered mail receipt to prove they contacted me.

Keeping this short, every review here is spot on. I have rented since 1997. They never respond nor care. No one ever returns your call or email. The only thing I can say is the person in the office is nice. But they can never help you. Call the District or corporate. That never works. Will be leaving as soon as possible. We need a movement and quick using storage. If we don't have room at home then we shouldn't keep it.

I will never do business with them for the rest of my life. Tried to make payments over the phone and they wouldn't take payment. Then tried to call the store where our me and mom's stuff all we had to our name after Austin Texas took everything else we had but they're doing everything they can to help us. Yeah right. They can't wait two days for a payment. God forgive me but I told her she could take our stuff and shove it where the sun don't shine!!!!!!!

Received a call from the "fill-in" regarding "broken glass on the ground behind camping trailer". This facility is in Tomball, TX. We live in MN and were storing our trailer for two months. I asked for clarification and police reports, etc. She was unable to provide anything except the number for her manager, Michelle. Public Storage does not make police reports. Owners must do that. When I called the police, they informed me that a report has to be filed in person. I called Michelle (manager) all day and left multiple messages. No return call.

Burgarized @ Vanownen Ave Canoga Park, CA Public Storage - I rented a 10' x 20' unit after checking out the location's website reviews that were positive at the time. There were no negative reviews about thefts at all. My unit was burglarized the Tuesday before Thanksgiving and most of an entire house of furniture was stolen. Two other units were burglarized that night and when filing the police report at the office the next day, I'd heard there were other thefts just 2 weeks before. This location has only 4 exterior cameras, according to an employee. In my opinion, this Public Storage location is not secure and should be avoided at all costs. There are no interior security cameras, again according to one of their employees, and no direct alarm to the police when outer doors are pried open which is the apparent case here.

My storage was broken into by the people who had a storage next to mine. I filed a police report and public storage would not even fix the hole in the wall. Nor would they say anything or do anything about the people who went through their storage into mine. One week after I reported the break-in, I was broken into again. This time they went through the wall in the hallway. I showed the damage to one of the people at the office and they didn't do a thing about it, it just left the ball hanging out like it was. One time I paid for 2 months instead of one months. I want to paint for the second month again because I could not find my receipt to prove that I had already paid it. The people in the office are very very rude and the insurance company has a minimum of three thousand dollars worth of coverage minimum. Now that I'm filing a claim they're saying that my coverage is only for 2000. This place is a total rip off. The insurance company says they have sent us all the paperwork to fill out. We have receive nothing. This is the public storage in Fullerton California on Commonwealth.

If I could give zero stars...My first experience with storing some extra stuff as I was selling my house and Public Storage was TERRIBLE! I reserved a unit online on a Friday evening. The property manager called me later that evening to confirm, but I missed the call. I called back and left a voice mail to confirm that I would be coming in Saturday to move in. When I got there, less than 24 hours later, they had rented my unit to someone else. The manager offered me a larger unit for $50 more a month and said it was their last one. I took it because I needed to move my stuff out of my house. I contacted the district manager, with whom I was able to negotiate the price back down to the original unit cost. But then every month, the invoice I received had the higher price. MULTIPLE REPEATED emails asking to correct the invoices ended up typically unanswered and eventually with me paying only the agreed upon amount. Which in turn let to me accruing late fees, which then had to be waived (more emails!), and finally Public Storage notifying me that they were increasing my rent by $100 a month!! They said the contract is only month-to-month and they reassess the rent after a few months. Seriously?!?!

Public Storage sold my life's possessions for a bill of under 290.00 and I never got a lien notice. They disabled my account for online access and every picture and award my only child earned is gone. Who would buy such sentimental items that are value-less for them and priceless for us? I know the lien sale laws have been updated, but where is the law that protects our sanity when such a devastating thing happens? It's dirty. And the popularity of the reality shows "storage Wars" makes the unscrupulous practice more rampant. I want to start a movement for change. I will do it at change.org and contact as many people affected by these practices. I know it is not the majority of self-storage customers, but it is still a cause that needs to be addressed.

I moved from a house to an apt and required storage. I was moving my stuff out of storage that was further away from my current residence and decided to call Public Storage. When calling any storage facility, the first thing they ask is "What are you storing?" After I let their customer service representative know that it was sports equipment, such as 2 bikes, and surfboard, he offered a 5x5 locker at $60. I was excited about it and agreed to come and see it. After I scheduled an appointment, I got a call directly from the facility to confirm my reservation and go over the key details such as what I will be storing and the locker that I am coming to see. The next day, I took two of my bikes and went to the facility to sign the papers and put some of items into storage.

Signed a lease today for a 10x20 storage in Woodbury, MN for storing vehicle. I was almost mandated to buy a plastic mattress cover and padlock from them to rent me the unit. Manager's argument was that I needed to lay the plastic mattress cover on the floor so the floor does not get dirty. Driving over a plastic sheet is something I heard for the first time and unsure if illegal. I defended on the basis that the car may skid and hit the front wall. Later on I was told that I needed to clean the floor in a way I got it (such as brooming, spot cleaning etc.). The padlock was twice more expensive than one can buy from store, but the manager said I needed to use the exact same padlock they carry. Could not show the evidence in the policy so I realized she was trying to meet her sales goal by fooling me. Ended up renting, but did not take any of their product. The consequence is I was not given the access code until I show them what lock I would use, but they started charging me from today. Will see how tomorrow goes when I go back to them with the padlock I bought for less than half price they were charging.

We owed October's monthly of $322.00 unit. A notice of enforcement of owner's lien was dated 10/20/14 demanding payment plus $322.00 plus $64.40 equaling $386.40. If not paid, auction was set for 11/25/14 at 10:00 AM. My husband made a payment by check online which bounced. He made another payment on 11/8/14 which went through for the amount. The facility sold my items. What is strange is that they did not apply the October payment. I spoke to supervisor named ** who says that is just the way they do things, my October payment did not matter she says. We had storage due to losing the house we were renting, the owner was collecting rents and not paying the mortgage. The storage facility never sent correspondence. Upon attempting to pay November's rents on 11/28/14, we found out that they sold our possessions. The items are still in storage and was sold at $100 on 11/24/2014. My items are worth upwards is $10,000.00. I don't care what it cost, I will pay until I am homeless to retrieve our lost possessions. The storage facility is located at 1250 Rockaway Ave., Brooklyn NY 11236. I spoke with **, supervisor at 347-694-4612 1250 Rockaway Ave, Brooklyn, NY 11236. Please help us.

I have had rental spaces in the Lakewood CO (Union/Alameda) location for 6+ months, pay on time over $200 per month. Recently I was moving one car out and wanted to move my cousin's car in. The rude young woman (Carrie or Casey) at the front desk didn't even let me ask the whole question of what I needed to do before immediately barking out that it can't be done. I asked politely again and she said, "no, it can't be done." I said "fine please cancel my parking spot for $58 per month." She then proceeded to say that there were a couple of options. By then she had lost me and I was out the door. My cousin went up to the location by my bad recommendation and signed up for a spot and they charged her $80 for first month rent. Within 24 hours she called to cancel and they said that they could not refund any money as they have a strict no refund policy. She had not parked her car there and they would even consider a partial refund.

Rented a unit from Public Storage, was given a price for the year, paid on time only to have them raise my rate $20 a month 3 months later. Reason? Operating costs!! More like SCAM? Read the fine print!!! They get you in and then jack your rate. Do not use Public Storage!!!

I rented a 5 unit at Simms and Alameda facility at the first of the month. I started moving my stuff in and noticed half of the wire roof was missing and was bent like someone got in there already. I should have noticed upon inspection of unit but didn't. On the other hand, this unit should have never been rented like that, so PS never inspected it after last people vacated. Asked to move to a different unit, sure for 27.00. Asked to move to smaller unit, sure for 20.00 lock fee. They no longer move people for maintenance issues. Also, I was charged 28.00 for a 3 dollar lock, robbery. I said I had a lock at home and was told it would only save me 2 dollars. I said I will be out at the end of the month and will pay triple to another storage facility to know my belongings are safe.

We selected a storage unit and agreed to a price. Now we get the monthly invoice with an increase of $20.00/month. We were not even notified of this increase! I called the storage site and was told to contact customer service. I called them and was told the only person that can adjust fees is the district manager. I called him and he said it was customer service that could help!! No one there knows what they are doing and who is in charge. I complained that we were not even informed of the changes. And the District manager did in fact have information that the letter was not delivered to us! And yet even with that information no one could help by at least keeping our current rate for one additional month, even an employee. I spoke to an employee of Public Storage and that person stated that the major complaints about Public Storage is that they increase rates without notification to their customers!!! BEWARE!!!! Better yet GO ELSEWHERE because if they can't even provide assistance to a disabled Veteran then they do not deserve to be in business with these practices.

I rented a 10x20 space at Public Storage at 8733 Glenwood Avenue in Raleigh, NC in August of 2012. In October 2014 I had reduced the amount I had in storage and made arrangements to move into a 10x10. In the process of moving I realized that three of my triple laminated, furniture grade storage units I had assembled were significantly damaged by an active termite infestation. They also destroyed a cardboard box that was on the floor (fortunately just pots and pans within). There was also a significant infestation of large, black carpenter ants. When I inspected the smaller unit I had reserved, it had two termite tunnels on the wall.

Public Storage preys unfairly on people who are desperate moving and in need of storage space! They nickel and dime you with extra fees and then charge you for a full month of rent when you move out after the 6th of every month! While this is 'their policy' this is an unethical and morally wrong policy! Moving is painful enough without a bottom feeding, opportunistic company taking advantage of others.

I have more than +$ 92,000 in property and I lost +$48,000 dollars and Public Storage never take care my case. They switched insurance companies when I was in process to claim and for 18 months waited for my refund and then the new company want to send me only $150! If I pay 100 dollars of deductible! I'm looking for a good lawyer to sue Public Storage! And I have more pictures to prove what they did to us.

My family has been a customer since 2003. A few years ago, they increased our rent from $75 to $95 without notice, and not too long ago, they increased it to $115/month (again, without notice). All of our payments are through auto pay, therefore, it is automatic each month. The manager at the Public Storage on Belleview in Denver called and told us that the payment didn't go through. So, I did a manual payment online. The next morning, we were unable to enter our storage and was charged $220 cash to enter even though we told him we have already paid. Keep in mind that my dad (who does not speak English) made the payment. The manager did not give him a receipt and when I called to talk, he hung up on me and refused to return the money. This was not the first time this happened, a few months ago, we got a call that they were going to auction our storage. I had to and the manager was not cooperative and rude. I told him that our rent was automatic each month, therefore, if he did not receive our payment, it is his system's fault and that he should look into it. He again, hung up on me.

My things were auctioned and I was a month behind. No attempt to verify their plans.

I've been a customer at Public Storage for 4 yrs. Since my phone number change and address, I've had a lot of issues trying to log into pay my bill. I called the storage unit and left messages, but I got no call back. I then called the 1800 number and spoke with customer service, told them I had issues logging in. They said "Well, your stuff went to auction." I thought one thing, "Wow." Why didn't they send any form of email or call telling me my stuff is going to auction? Not sure.. I'm still a bit shocked.

We went down to TN, from MI to pick up our things from the storage unit, only to find out they had auctioned off our unit the week prior. They placed a lien on our unit in July and never notified us. The 5 payments we have made since then was being applied to the monthly rent and not past due balances, so they claim they had the right to auction off our unit. Every time we made a payment via the internet, the amount given was not included in the total. If you call to make a payment, they charge $25 so we choose to make payments online. When we did call September and spoke with a customer service rep, he never notified us then either that the unit was in a lien status. He stated the payment we were making at the time would put our account in good status. So instead Public Storage, left the lien on unit, continued to collect my 5 additional payments, just to auction it off two weeks later.

This company is the most cutthroat I have ever seen... I needed storage for a month and they told me if I was out by the 5th of the month it would be a prorated amount. When I went to move on the 4th, they charged me 169.00 for the whole month plus a 50.00 late fee... I talked to the area manager who admitted that was not their policy but would only remove a 30.00 late fee that they charged me on the 22nd for some unknown reason... They lied to me to drive my bill up and have me in storage wars... There are plenty of honest storage areas...

I was visiting my elderly mother and my brother in Baltimore MD from August 1st to October 15. I paid Public Storage in full for a storage unit. For days before October 15 the local as well as nation weather reported there would be strong to severe storms with tornadoes possible. These storms were coming from the direction I was going to drive to so I decided to wait for the storm to pass on October 15. I did not think it would be a problem to vacate my unit first thing the next morning. I went to my unit on October 16 and vacated the unit, made sure it was clean and notified the employee. The employee checked the unit and said it was fine and he would give me my vacate papers.

I have never rented from Public Storage before but 3 months ago I got a unit. I was in a hurry and had no time to shop around. I knew something was up when I filled out the application and I had more paperwork than when I bought my car. They advertised for one price but have numerous hidden charges. You have to buy a lock from them for 20.00, there is a 'convenience' charge to pay over the phone of 20.00 and you have to pay insurance from them (15.00) unless you have a specific type of insurance which you have to prove to them with more paperwork. I was late the first month by 7 days and had gotten numerous calls from a VERY rude and pushy woman. This past month I was late by 12 days and have had my lock cut off. This is nuts!!! I'm getting my stuff out as of tomorrow after I pay all the other charges plus a fee for them cutting my lock off!!!

All of a sudden, they increased my storage rate by about 25%. Nor did they send me notification. They claim to have sent me a letter, but upon investigating, I find that they have misspelled my address. They now say I have not updated my address.

I STRONGLY encourage anyone who is considering Public Storage for their storage needs to reconsider and find a company that actually cares about it's customers. While this location (Public Storage Property # 23055, Arlington Heights, IL) does have friendly staff, this company is not about customer service or working with people PERIOD. I rented a unit in March 2014, paid 3 months up front and then fell behind in September and now October. I lost my job and have absolutely $0 income, have depleted my 401k and have been scraping up money here and there to make payments here and there as I can (I've started babysitting for family members who are paying me to do so).

I have never had storage before. I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy. She told me they have amazing sale first month free and rent $36 per month vs. $55 per month. I was hesitant but she kept telling me sale will be gone tomorrow and I must sign up. She kept pushing and I gave in, sale of $36 plus $1 per one month sounded very good. I only checked one other storage prior to this one and same unit was $65. I signed up but when she ran my card my receipt stated $51. I was shocked. She said that this is mandatory insurance plus the lock.

Be very careful!! We had been in the unit for a couple of months and then they increased our rate $25 claiming they increase by that increment EVERY year in July...which I find very hard to believe as at that rate the rent would be about $500 by now. I always paid on time. I called to question it and they pointed out it was in your contract. Read the FINE PRINT. When we went to move out, I had prepaid and then asked for a refund as we were out by the 5th of the month and they would not refund any of my money as they 'cannot' issue refunds. Only company I know of who has no way of returning payment. I find this very hard to believe as the local rep said they could but then the territory manager said they couldn't. Thus, it actually hurts you if you are on top of things. DO NOT PAY AHEAD. Rebekah was nice but the corporate people are all about making money instead of customer service. I would recommend a local storage unit place (A&J Self Storage or Colonial Self Storage as they are cheaper, local, and have good customer service as we have experience with all three). We will never choose Public Storage again!

I have had a storage unit with Public Storage for almost 8 years. I was behind on my payments due to medical problems. I received the usual calls and emails because my rent was overdue but couldn't attend to it. I called to pay my bill and was advised that EVERYTHING in my unit had been auctioned off! My daughters' baby clothes, furniture, luggage - EVERYTHING! I am desolate! I asked how they can do this without notifying me and I was told I got an email! Two days before they auctioned off my life, they sent an invoice saying I owed money. NOTHING threatening or even advising me that they were going to auction all my things. I cannot express my disgust and disdain for this organization. STAY AWAY!

After renting a storage unit for a year at $88 I was informed that the rate was increasing to $98. I always paid on time and often 3 months in advance. I then learned that I could get the same unit as a new customer for $90. So, they figured I had the regular price, was to have the unit after a year and would pay the $10 increase, nor would I learn that the regular price was $90. I contacted customer service via email stating I wanted a credit for the extra amount I paid and a return to the appropriate rate... No response. I collected my toys and took them home.

Rented a storage unit and it was for a few days only and unit was secured with their lock and key. We vacated the unit the same week we moved in. Key and lock returned to the office. Kept getting billed and would call and no one would return calls. They sent it to collections. It's an empty unit!!! Public Storage still will not return calls.

My storage unit was auctioned without my knowledge - I have been working very closely to the storage mgr. He would always call me and let me know I need to make a payment and I would. For some reason this month no calls or letters. He ALWAYS CALL but not this time which is very unusual. Please help.

I was in the hospital and unable to make me payment. When I was discharge I e-mailed Denise ** to ask if I could do weekly payments but she never responded. I called and left messages and no call back. Emailed again and nothing. My unit is now for auction. I tried making payments online but I wasn't able to. I even called the facility but was told that I had to make the full payment which I was willing to do but the guy that answered said that I had to go in person. I work and they open from 9:30 to 6:00. My schedule is from 9:00 to 6:00. This really bothers me because now I'm losing my items I have in the unit. They didn't even try taking the payment over the phone. At Extra Space I was given the option to pay over the phone they worked with. Public storage didn't even try to work with me and my situation. The Los Angeles Public Storage on Beverly and Westmoreland.

Public Storage stole 140 from me. I have receipts to prove it!!! And cannot get a return call. I fax the proof. They changed my locks and threaten to auction off all my belongings. I was forced to pay them twice for August. I'm disgusted that a big company like that can get away with stealing.

Rented a storage unit for the $1 first month special on 8/27/14. Wasn't told I needed a special lock for the unit and that I could use the one I already had. Moved all my belongings in only to find out my lock didn't work and I had to leave my contents at risk, author a lock until the next day since the office was closed and couldn't reach anyone. A few days later I received a call saying my account was overdue and I needed to pay that day to avoid a late fee! I explained I had the 30-Day special and they still argued with me that I had an open balance, which wasn't true.

The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self-storage company known as Public Storage meets this criteria hands down. I pay all of our bills online through our bank. The bank immediately removes the funds from the designated account and less than 48 hours later the vendors are paid. Last week, I received a call from the manager of the storage facility I use informing me that the electronic check I submitted had been returned due to insufficient funds. I said that's not possible because the bank would not have processed the order if there was not enough money in my account.

First of All, I would like to say that I'm elated that I finally got whatever is left of my stuff out of pawn/hawk. That is exactly the situation you put yourself in when you rent from public storage. There was a time when I was late and they hit me with a 50 late fee then 100. When I finally got caught up, they raised my rent. When I called the district manager about reducing my rent, she didn't even return my calls. After all the fees and raises, the rates end up being just as high as a pawnshop. It seems like this company is after everything they can get from you. If they see you pay late, they get whatever they can from you, including your stuff. Also, they cut your lock after only 7 days late. Once you pay up, then you have to buy another lock again at around $20. I was also raised twice in two years. My rent ended up being higher than other vacant units in the same facility, same size.

94-1128 Ka Uka Blvd. Waipahu, HI 96797. The worst storage property in Hawaii... A place where people sell drugs. a garbage dump where people from the community just drive on and dump their trash on the property. Lots of cars being stolen right in front of the camera and so forth... It doesn't get better. Is this how they manage the property at Public Storage? Can someone do something about this because if and when I make a complaint, my vehicles get damaged or I receive threats from the drug dealers and homeless people residing on the property. Please HELP!!!!!! ANN

Beware consumers. My complaint: 1/ PS raised my rent 25%, 2/ after 5 months, 3/ with no phone call, email, or written notification, 3/ no one at the front desk could help, 4/ I had to call 2 different numbers, stay on the phone through 2 menus to talk with someone who - you guessed it - says they can't help. They claim they sent me a warning postcard - I never got one (and have read complaints where people had my experience). They say increases can start anytime, basically.

After TEN years of renting from Public Storage, I had fallen behind a month because of medical problems. When I called them in July 2014 to make arrangements for the missed June and now late July payment, I was informed that the unit was already posted for auction and that partial payments would not stop the auction, only full payment would be accepted to stop the auction - never received ANYTHING in the mail in regards to the account. I attempted to contact the regional manager in August, prior to the auction date, it took THREE terse emails before he even responded to me, informing me that they could accept the back due rental fees to stop the auction, which was now at three months behind.

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the ownership of Shurgard. Public Storage "PS" took over the facility over 10 years ago. The local on-site management is great and friendly. Since the purchase by P.S. they have NOT maintained the structure as needed. It needs the following: a) New roofs. b) New ceilings - coming apart because the ceiling is leaking. c) Bat & other types of infestation - several units completely unusable. d) Installation of bathroom for employees - in the past they went across the street to Wendy's, in the spring of 2014 they brought in a Porto-Potty; it's always dirty, hot & smelly. Great way to treat employees.

After the separation between my ex and I, we agreed to share a storage unit. He had large amount of belongings, I had very little. But all that was priceless in my life, documents and pictures from the beginning of my life and most sacred - my children. And that is all i really cared about. Three years had passed. I told him it was him to get my things, after all i was tired of paying him more than half the cost for the last two years. This was six months ago. He agreed. Well, three months ago he had a massive heart attack and died. I went to public storage and asked for some kind of help. Three weeks ago everything was auctioned off. I asked them for help. They could care less.

My name Pakal, I rented a storage unit in Phoenix, AZ address 11236 N 19th Ave. When I rented the unit a month ago in July while filling out the contract they did not disclose to me that the storage unit 0169 had a history of flooding. Well, on 19 Aug 2014, on rainy day I went to pay my bill for extending my storage date to the end of the month. It was raining really hard today. The manager was there and she was very rude to me. After paying my bill I later went to my storage unit to find my storage unit taped off. I open the unit and my items were wet. I immediately went back up to the office to informed the office clerk about my situation.

We have had a storage unit with Public Storage for 14 years. This month I get a notice that our rent is going up from $60 a month to $87. I called the local agent, Julie, who said they don't have anything to do with it. Then I wait online for over 10 minutes to finally get a real person (Roberta) who tries to tell me that is only a 30% increase and because I can't remember the last 4 digits of my driver's license from 14 years ago she really can't help me (sorry 27/60 = 45% increase over the $60!) and I should be happy about it being so low. We will be finding a better and more customer friendly spot ASAP. I expected an increase, but if you received a 45% increase with any other bill, you'd look elsewhere, too. Too bad they didn't care about keeping a long time, consistently paying customer.

I went to Public Storage because they are a national brand and I figured they were relatively reliable. I had previously had a space in Venice, CA and had no issues, but I realize now, that's probably because I had that space for less than 6 months. I moved some belongings into a space at a Public Storage facility in Huntington Beach, CA in January of 2014. While I was on vacation I received my monthly "invoice" which showed a $23 increase in monthly rent. I thought this was a mistake since I had only had the space for 6 months. When I returned, I went over to the facility and the employee informed me that the rates were set by the corporate office and there was nothing she could do about it, so I would have to call them, which I did today. First of all, horrible customer service. The agent just spewed out the whole "it was in the terms of your agreement" nonsense and didn't even acknowledge the ridiculousness of raising the rent so soon after moving in. She also said there was nothing she could do about it. She said they sent a letter out to the address on file, which never arrived at my house, so I have no idea if that's true or not. Even still, she further stated that they can raise the rent once every twelve months, so if that's how they treat their customers, I will be moving everything out of there. Ridiculous. AVOID this place.

There is a police report and video surveillance pointing towards an EMPLOYEE THEFT. No damage to lock yet $900 of property missing, pictures taken the day before with property in place. The insurance company had a "can't help you" attitude and said employee theft is not covered unless there's visible signs of damage. Public Storage also had a 15% price hike in the middle of my lease. They require you to get their insurance which is a scam in itself. SKETCHY!

This is the worst ** company around. They raise your rates every 6 months without notice. Have never received any correspondence from the company at all! Come to find out their rates are considerably higher than other companies. The reason for that...... they do month to month rentals. Really? Crock of crap!!

I have been at Davis Public Storage for over a year now. I am very happy with the manager Miss Joy. I am so impressed with her customer service skills. I am a senior citizen. She treats me with much respect. I highly praise & recommend her service. She gets 5 stars from me... Good job Joy.

I opened a storage unit 10x10 in early 2009. They have since increased my rent with the exception of the first year. I moved in paying $99 for the aforementioned size space and with subsequent 10% rent increases (including a pass on the increase last year that I had to petition for, which they subsequently incorporated into this year's increase) now pay $160. So my storage went from $133 (includes the 1 year deferral) to $160.

Great customer service store (20437). I was very please with the service. I was going through breakup and had nowhere to put my belonging and a young lady that I spoke to have me some options and now I have my stuff ... Thank you Ms. Lindy.

This place has to be the biggest scam ever! Not only do they have bugs in their units that have invaded all my possessions, they increase their price every 6 months. Plus, they state a $1.00 move when in fact it is more like $60.00 to move it. They outfit on Kipling in Littleton, pick up the phone and then hangs up rather than speak to you. They are rude and not the brightest stars in the sky. NEVER NEVER use PUBLIC STORAGE, you will regret it the minute you move in!

DO NOT RENT FROM HERE. Upon reserving through off-hours, it was nothing but a nightmare since. Well upon showing up I met a employee named Victor **. I mentioned about the unit and then he said I needed to have two locks. I only need a 5*5 not anything bigger. Well I was upset because the requirement of two locks was not mentioned. I was also required to have insurance through their provider NOT my own. He said, "You have to purchase insurance and I have to choose one of the options given!!!" I only had sentimental things of value. Well I was advised I had to vacate by the 11th of July and pay 224 dollars. On top of that, they also make you pay a fee for using a automated system. 224 dollars for just this unit and they are literally two separate units by garage door and wall. I only needed 5*5. I attempted to call the district manager on 2 occasions and never received the call yet.

Wow, this place is a scam. They will tell you one dollar the first month and then they forget to mention when your next payment is due because you were prorated. Then when you are one day late they put a 49.50 lien on your property and a 18 dollar late fee. I bet they made a mint during the recession taking advantage of people that were already down on their luck. "Let freedom ring" is their motto. Freedom to exploit Americans who have already been taken advantage of. I do not pay my bills late and I have a very high credit rating. They simply took advantage of the situation. This corporation is the epitome of everything that is wrong with America. The amount of money they must have made doing this is astronomical because the domino effect of tacking on fines like this is unbearable to most Americans. What a joke. I was told that they would subtract the 49.50 to my next month's account and then they went back on that. What a joke.

We originally had 3 - 10X30 units. In Jacksonville Fl, on Wiley Road, we are now down to 2- Units. One of our units is set-up for automatic payment deduction, while the other unit isn't. My wife don't trust the auto pay because of an error that took weeks to rectify. We heard some horror stories and to agree with most of the customers that are complaining. They sent us a 23 days notice that they are raising the rent, not a couple of dollars but $22.00 dollars plus late fees after the 6th of the month of over 25.00 dollars, grant you there are times we pay late, but who don't pay bills late sometimes nevertheless our units are expensive. But why such a large increase? The unit that is on automatic pay, didn't go up? WHY NOT?

07/02/2012, $471. 07/08/2013, $517. 07/08/2014, $566, late more than 7 days it's $50 more. This is insane.

Theft at Public Storage 2710 E. Garvey, West Covina, CA – June 2014. Other tenants units have also been burglarized at this location. I am writing this in the hopes that no one else will suffer the loss that my family has…

Yes, I totally agree with Tony 100%. I have been a customer with them since 1994 & they have done nothing but increase after increase like this new one from $57.00 to $63.00 per month. That is a $6.00 increase. I can see like a $2.00 one but this type is just pure greed. I am going to turn this into the BBB for what they are doing all the time. I think this needs to be looked into by a higher up people.

I am SO disgusted with Public Storage... Ever since they have taken over from SHURGARD it has been a hassle. I have 2 large (garage size) climate controlled units since they opened that location in 1998. After they took over, they raise the monthly rent once or twice a year. When I complain, they will take a few dollars off one unit!!? I have asked them to help me find a unit in the same hall, so that I can get my 2 units condensed down to one. They never have in over 8 years. I am on a fixed income & have serious health problems. The last two years when they've had increases, I have begged them for a break. They do not care. Basically they told me I could move out to another place, knowing that this is nearly impossible. They just hope they can keep all the contents & auction off if I don't pay.

Very poorly ran and illegally raises your rates without any 30 day NOTICE to do so!!! PLUS Public Storage gets you in with their $1.00 first month and their so called low rate per unit. BUT before you know it, they're constantly raising your rental costs and I don't mean by a little amount either. First time they raised mine was $30.00 a month after like 5 or 6 months moving into their unit AND was never NOTIFIED IN WRITING OF THE INCREASE. Was shocked when I went in, paid it and was 30.00 dollars higher. Asked her what's this, told me a rate increase!!!! Then just recently logged into my account online and looked and after another 5 to 6 months they raised my rate another $40.00 a month this time. THAT'S $70.00 within a year!!!

I have had my stuff in public storage for 3 weeks now. I'm going through a separation with two little children. I went back and tried seeing what I could get rid of because the place was not only too big, but I couldn't afford it. So besides what I have going on to deal with, I discover it is now cockroach infested! I haven't talked to someone yet, it is past office hours. I was googling and discover this is already a major problem with them and I am even more upset because now my stuff is ruined. No one wants something infested and I don't feel this should be billed on my account if I don't move all the stuff out by its due date now. This is a problem and I am disappointed.

Customers, I would like to give a word of warning to any that are considering renting storage space from Public Storage. As a company, they will likely try to draw you into renting with them using some offer that seems pretty reasonable at the start. Then, every 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging.

I was very satisfied with the way she always answered my question with the right answer and she always meet me with a smile. She was always concern with what I was going through, always says please and thank you. I love the months I rented there. I hated to leave. She made me feel like I was already at home. If I need to come back, this is where I would come and I will recommend people to come there. I thank you so very much, Mrs. Trish ** for all you done to help me. Thank you once again.