Public Storage Reviews

I was desperate not to lose my son's belongings 19 years he's had because he left for the Navy so I needed storage and the only place I can find was Public Storage on Route 23 in Wayne. I couldn't believe the price for a 10x10 which was 163! They were not willing to work with me one penny off since I'm low income but I was not going to lose my only child belongings for the past 19 years, I only had help for one day from one person as I am somewhat disabled and cannot do much but anyway the girl who runs the office is like a **. Telling me I'm forced to the girl who runs the office is like a **. For that price they should throw things in but yet they force you to buy a simple little lock for $25 and they tell you it's mandatory to buy insurance from them. No way!

Way to treat long term customers.

I have had a storage unit at the facility for over ten years. My storage unit fee has increased by 110%. It goes up every per year. There was nothing in my original contract that says it will go up especially at that rate. If I knew the fee was going to increase every year I would have never put my stuff at their facility. They say it's something about stock investments and cost of the area. However; units at that facility are going for 80 dollars less a month than what they are charging me. They give me no legal reason as to how they can do this.

DONT BE FOOLED by their lovely looking newer building and safe beautiful residential location. Due to their nonmaintenance of AC most of my stored items including antiques are now totally ruined by either water damage and or mold damage and smells!!! All they did was offer a 1 month refund. Doesn’t even put a dent into all my losses. Hopefully I have some legal recourse.

They charged me a late fee and were unable to remove it even though they agreed it was unreasonable. I paid my rent via Billpay on time for 3 years. Apparently once in those 3 years the check was late arriving even though the bank issued it on the usual date. This last time, they raised my rate from $140 to $154 and I didn't see the email. They called me when they got my rent check and I said I would have my bank send the difference and change the Billpay amount. She said she would tell the district manager it was on the way. They charged me $23.10 late fee and refuse to take it off when the additional $14 arrived 1 day after the rent deadline. Then I checked how much they are renting the same size storage unit if I walked in today. $122 and I am paying $154 because I have been there for 3 years!!! I am a customer no longer.

I obtained a storage unit for about a year starting May 2017. Went to remove all of my things from unit and realize the bad smell then discovered RAT feces everywhere. Torn papers, printer severely damaged, beds, blankets, couch, love seat, wooden nightstand and wooden fish tank stand all chewed up by "RATS". Staff basically laughed in my face. Public Storage ("LA CIENEGA/JEFFERSON"). No compensation all of these months I been paying my things was getting ate by "RATS".

I had stored with Public Storage for a while in the past and had a fairly good experience. Went to this new site because I needed to store some of my things along with, Army Vet Dads belongings. I was paying monthly as agreed. Lost my lock key. Kept calling to get the lock removed, so I could either, move or replace lock. We got no response. Found out later, that their phones were in transition for new numbers. They said they called us?? We did get a call from a Public Storage, with a long distance number. The message asked us about a new move in reservation. Which we didn't have??

One of the worst experiences of my life; doing business with Public Storage. Location: 63rd and Market St in Upper Darby, PA. I have been a loyal customer for 3 years, never once have I paid late. Every year the rent increases. They increase the rent and do not do maintenance on their property, as the facility smells of urine and is physically dirty. This was supposed to be a temporary situation for me but it turned out to be another monthly bill. I go to check on my belongings and my storage unit was infested with rat feces, dead insects and mold on my belongings.

STORAGE LOCATION - 20 E University Drive, Arlington Heights, IL, 60004. Do not store here. They raise their rates every 3-4 months. In 9 months our rent has doubled!!! It is so not worth it! Looking elsewhere where we lock in a rate. They do it based on occupancy. They have no occupancy because they keep raising their rates!!! Find another company... Scam, scam, scam!!! Very disappointed!!!

I had the opportunity to have multiple business dealings at numerous locations in the Florida Lake Worth Area with regards to renting storage spaces and parking spaces (4 in total). My overall experience was not consistent and included misinformation... Conflicting policy facts as to when charges would be engaged... That included wrong dates and expiration times over four facility managers. One manager named Marlon was very well versed. Had a command of what Public Storage policy was all about. However the other three facility managers had conflicting information that cost me money that I was not suppose to be charged for? Marlon gave me the contact number of the district manager (Stephanie) and I called her and left a message twice to avail? She never returned my money or even called me to tell me her take on this shady companies way of deciding when your rent is due?

I have rented a $400 storage unit on November 2016 to put all my old office furniture that I did not need. I filed a bankruptcy on December 16 and I returned my keys. I told them that they could sell my stuff on an auction because I was filing a bankruptcy. You know what they did? They did not sell my stuff, they waited until my Bankruptcy discharge (Feb 18) and they have been trying to charge me $9000 for the last 15 months of unpaid rent! This is the level of people that you will deal with. BE VERY CAREFUL, THEY LIE IN ORDER TO CHARGE YOU HOWEVER THEY CAN. I am going to file a lawsuit.

I arrived at Public Storage approximately 10 minutes from 9 to put a few things in storage for my van. About an hour later I went to leave and I access code would not open the gate. It kept repeating, "Call the office." I called the office. There was no one there. There was a manager's apartment above the office which I kept honking my horn to no avail. I tried going on the internet and find an emergency number and got the runaround. They are irresponsible and I would go as far as saying criminal in their behavior. It is a liability and when I finally did get out hours later only due to the fact that I actually guessed a six-digit emergency code which was unbelievable, I left a message for them before had done that saying that if I was stuck there I would sue them.

PS added an additional month, 103.00, after we complied with all their termination instructions and moved out. We contacted the manager as instructed and he never returned our calls. Now a collection company from India is calling us three times a day and harassing us for payment. No one from Public Storage returns our calls. This is a "move out scam" where PS claims their "move out" instructions were not fully complied with, and, our complaint is their instructions are incomplete and even designed to let them charge another month fee. Total scam...

After only five months of renting, here’s a $22 rate increase. Called in to be told you signed a month to month lease and rates can be changed at any time. Customer service representatives are very rude, if you can find another company do so.

I just got off the phone with a rep who was kind of rude when I was trying to get an understanding of why I was being charged an entire month of my belongings not being in the unit. So yesterday I got off work around 5 and was headed there to take everything out the unit and be done with them because I’ve had nothing but issues with these ** since I started, but it was rush hour traffic and what usually takes me 30 mins to get there, I took me a little over an hour. Doing so I call them and tell them, "I’m taking everything out my unit today and I’m headed there now." She tells me I better hurry before they close or I would get charged for the full month of May.

I had my storage for 9 yrs. At first it was affordable but with so many rate hikes it really got out of control. I moved out before May 1 2018. I'm so happy. The staff was very very nice and I was happy but the money each month is not worth it. Please Think Before you Commit. I really didn't have too many problems, but rate hikes are a thing of the past.

I originally started out a $200 for this rental unit 10 x 30 in 2015. It is now April 2018 and my rental just went up to $350. Totally ridiculous. I have gotten rent increases every year. People are renting the same type of unit for less money. How is that legal? I have had enough. I was told I had to pay for insurance. That was a lie. I have yet to be reimbursed for all the insurance I paid after being told Public Storage required me to have it. As you can see on my contract for the insurance there is no initial where box is or what I was paying for. I believe I am entitled to reimbursement for the insurance I pay that I was told wrongfully that I was required to have it. And I really want Public Storage to answer for themselves. Why they are renting out units the same for many different prices? I liked being where I was priced. Really upset to have to move. I just couldn't afford the continual increases and the aggravation it caused.

I've been a loyal or stupid customer since 2005. My fee was 40 or 45 monthly. Today the same unit is 84 monthly. My unit has been broken into. The unit has been soaked from Hurricane Matthew. Rarely do I visit it cause most items were from my deceased husband. My account is debit the 3rd of each month. For April they charged me on the 2nd- which throwed me into overdraft fees. I called on the 3rd and was told it would be returned within 48hrs- I informed the office to stop auto draft and I will go into the office by Friday to avoid late fees. The 191 dollars were returned 4/6. 4/10 they turn around and debit my account for 191.00 after being told to cancel all draft. At this point I am over 200 dollars in overdraft fee. What can I do? My daughter have a unit which all payments come from my account. Her unit has gone up twice within the last 12 months.

In mid-December 2017, I received a letter from my local Public Storage facility addressing their current and most recent rate increase. Withholding personal details, the following is a word for word explanation of their 17% increase!!! "Thank you for choosing Public Storage. As the leader in the self-storage industry, we strive to provide great customer service in a clean, convenient, professionally managed location.

I was puzzled about everything about this place and the nice young lady name Mekdes at the Hegenberger Public Storage made me feel comfortable and security was great. She took care of me. Made everything understandable. I maybe use this place forever. Thanks for having great people work for you.

I received my second rate increase in less than 15 months. Compares to other storage places in the area they offer nothing to justify the hike. The lights in front of my unit NEVER worked. Even told the Manager 3 times. I finally had enough after the last price hike and removed everything from my unit on 4/1. Nobody was in the office which was fine. I called on. 4/2 and they said, "Oh well you owe for the entire month and somebody IS ALWAYS in the office 24-7." Seriously. Didn't even care why I was leaving.

I have been a tenant at a PS location in Livonia MI for less than 2 years. THIS MONTH is my THIRD RATE INCREASE!! This time it was a 16% rate increase! WHY? Has overhead increased 16%? Taxes? Utilities? HELL NO. It's pure greed. And greed is far, far different than profit. I expect profit to be built into the cost of doing business. But THREE INCREASES in less than 18 months? Enough is enough. I will be vacating ASAP. They can kiss my **!

The rats were terrible. I had so much rat poop that I had to throw a lot of my stuff away and it made me sick when I cleaned it out even though I had a mask on and gloves. Also they changed the access hours so that you could access your unit after 5 or 6 at night no matter what day of the week it was. Early on when I moved in, I had lost my keys and needed to have my lock drilled out so I could buy a new one. I was told I had to have a regional manager drill it out. They told me what day he would be there. But when I went there you did not have the drill with him and he said I had to fill out a form. I filled out the form and gave it to the employee.

I was somewhat upset with the policies at your store. If you make a reservation and it’s said hold this unit, you expect the unit. I was told it only holds the price. Why? Make a reservation? Crystal saw I was not happy, but instead of giving me attitude, she stayed positive and upbeat. By the time I left she had me laughing. Sometimes, we as consumers, shouldn’t think that we are a person only customer for the day. Everything is relative. Crystal helps me to realize, that you can take a negative situation and leaving smiling! Thanks Crystal, your friendly and kind demeanor will not be forgotten!

I have two rental units totaling $460/month. The rent is due on the first day of each month. I am relocating out of state on April 7, 2018 and VERY DISAPPOINTED to find out that not only does Public Storage DEMAND full payment for the month with no PRO-rated fee for partial services rendered, they will rent your units out the very next day double-dipping! I was told I could leave my locks on both units for the rest of April, but that I would have to remove them at the end of April...obviously not possible when moving out of state. If I did keep locks on and did not remove them, Public Storage would continue to charge YOU for 2.5 months until moving the account into collections.

Public Storage has false advertising. They will tell you the special price is locked in and hold your unit for you. Then when you come in at the designated appointment time the next morning suddenly your unit is gone and the price went up $100 that month. Terrible way to do business, you can not trust a thing they say! Horrible customer service the way they treat their customers. I will no longer use them for any storage needs and will go elsewhere. Public Storage is unethical and can’t be trusted!

I rented my space last week and I'm very happy with the customer service at the location I have chosen. The site is very nice kept and Nick the manager at this location is very knowledgeable and courteous, he really made my moving in a very pleasant one.

I relocated my storage from Wisconsin, I was paying $90 for a 10x20 unit for which they never raised my rates. I am now at the Public Storage at 2620 W Lake St in Hanover Park, Illinois. Yes, I relocated there based on the price of course, who doesn’t go for price. I started there Oct of 2017 paying $57 and by February 2018 they already have increased my rate by $18. I’m now paying $75 for a 5x10 unit. When I asked they said they sent me notification in the mail of the increase. I never received it. I think that’s a little high of a rate hike after only 5 months and I’m on autopay so I’m never late. Do your research before renting with this business.

I enter into a contract with Public Storage in Huntsville Alabama on 05/01/2011. The contract stated the first month contract rental was $1.00 and then $75 per month. Payment was to be paid on the 1st of each month but late fees will be asset after the 10th. Well on 5/7/2011, I paid $80.48 for the lease for the month of June 2011. Which place my account a month ahead then I paid the month of July 2011 in June. From that point on my bank had always automatically made payment by 8 - 10 of each month to ensure my payments were always ahead. Each year when there was an increase I would have my bank adjust the payment by increasing the level for the month it was due.

RUN RUN RUN... I've been with them 4 months and they are increasing my rent by $20. My bill was due on the 1st of March. As I'm writing this on the 2nd of March I'm unable to get into the storage. You will regret doing business with this company I promise and the office Manager a mean tired **. She definitely hates her job so she takes it out on the customers. Abrupt, inconsiderate and lie... Whatever you do, don't... You're better off selling your stuff.

Public Storage is a rip-off. I signed a contract with them not even 6 months ago and the price of my unit has gone up by 30%. When my husband and I were doing our research on storage units, of course, pricing was a major factor along with the location. By this drastic increase, this is causing us to relocate and of course, spend more money. I believe everyone should know what they are getting into by other people experience meaning bad or good. Just wanted to warn everyone before signing.

I've used Public Storage in the past and found them to go downhill all the time. My last experience is with one in Tucson, AZ, on Houghton Blvd. Not only is the place dirty, doors do not work properly and to move in and out is an inconvenience. I attempted to move out one day and it took me 1 hour to move 13 boxes due to door problems, no carts around and had to park far away. The doors don't have any way to stay open even for 2 minutes by themselves. I had to make several trips day after day to move out and therefor I had to pay a whole month extra. The people there are always rude. I will never use them again.

NASHUA, NH EXT 8 FACILITY: Place is always breaking down! Mainly the heating and air conditioning. Bldg unsecured because of gate being broken and not fixed for year now and they have the gall to keep raising the rent. Managers uncaring and very belligerent when I ask when the problems will be repaired. Place hardly ever cleaned. Trash piled up in bathrooms as those managers sit in their air-conditioned office. We had one hot tempered manager kicked out. Definitely use another storage facility.

My rent increased 25% after 5 months! When I inquired, I was told they have no policy on how much, how often or when they increase rent! UNPROFESSIONAL. After I signed the rental agreement I realized that the gate was broken. I was told it had been broken for months. I then found out that the rear door was literally off of the hinges and left open for any animal or person to enter. This was an unsafe environment for personal belongings as well as my person. I asked for a manager's name/number, but there was no answer and NO ONE RETURNED MY CALLS! Finally after 4 months they repaired the broken door and gate and NOW THEY ARE INCREASING MY RENT BY 25%! OUTRAGEOUS!

I've had the storage unit 4 months and they are raising my rate from $171 to $196 with 30 days notice. Yes, I know it's within their right, but $25 seems very excessive. I'm out of the country so there is nothing I can do but pay. I wish there were a discount for long term storage.

Strongly recommend that potential storage unit renters NOT use the Webster, TX, Public Storage facility located off of highway 3. I rented a unit for my daughter for 9 months (May 17 - Jan 18). My daughter used the unit when she moved away to complete two internships. She did not remain in the Webster - Houston area while her things were in storage. When I went to vacate the unit I noticed that the door was falling apart and that there was a large gap between the top of the door and the ceiling of the unit (pics attached). I brought the deficiencies to the Public Storage employee's attention and asked to speak with the district manager. The district manager, Ms. Sonja **, refused to speak with me.

I rented a small unit at the Public Storage located at 5342 E. Mockingbird Lane in Dallas, TX. The young woman behind the counter told me that insurance was required. This significantly pushed up the rate of the unit. She didn't mention to me that I could have bought my own. I found that out many months later. The price Public Storage was charging for the insurance was far higher than what I could have purchased elsewhere. So I dropped the insurance after I found this out by going into my account and opting out of the coverage.

My belongings have been stolen out of my storage unit by the employees. My high school diploma, college degree, foreign currency, business portfolio, passport, birth certificate, photo album (have no idea why they would want that), painting, bar-b-q grill, a box of dvds and cds, clothing iron, winter comforter, canopy and exclusive playing cards. This is just what I noticed. There's no telling what else they took.

First Class service in matters of Public Storage Facility questions and assistance was provided today by two superb individuals, Ms. ** and Mr. ** (a.k.a."Sal"). I have very rarely encountered such outstanding concern, immediate response, and professionalism. A very hearty "Bravo!" to Supervisors Sal and Allison!

I started renting from PS in 2012. My unit is a 10x29 and I started at $350 a month. Since that time it has soared to $510 a month. There are months when I cannot afford to pay and it goes past the 10 day grace and they add $76.50 late fee and I end up paying almost $600 just for storage! One month I paid on the 31st 3 minutes after 5 pm and they still cut my lock and put a lien on my unit with an auction date. I had 10 days to come up with $1200 so they didn't auction off all my belongings. I highly recommend you go to a smaller storage company that isn't run with rude, uncaring staff.

I rented a unit. In June 2016 there was a promotion which they failed to honor. It didn't seem like a big deal. They told me I had the 1st thru the 15th to cancel my unit so they wouldn't charge me a fee. In August they change the policy to the 1st. January comes. I pick up my stuff on the 4th I let them know that I no longer need the unit and they tell me I have to pay for January's balance. I wasn't notify of the new policy. They also told me I need to pay a late fee. Why am I paying a late fee for when I have already cleared my unit?! I contacted the corporate and district manager and nothing is being done about this. I have never had any issues with a storage before. This people don't care about their customers. I hope they run out of business.

First there was a leak in our storage, then in the last months they increased their fees. Our storage went from $269.94 to $302.04. We went to remove the remaining of our stuff on the 6 of the month and they said that they were not honoring the “prorated” fees any longer! We had this storage for a year and a half with a perfect payment history. Our payments were withdrawn from our bank every 2nd of each month. We spoke to one regional manager who said “I don’t know why they gave you my number. I’m on personal leave!” He gave us someone else’s number, who finally contacted us after leaving a few messages to tell us that the “proration” was a “courtesy” and that their Corporate office had in the last few months removed that!!

This week, several units in the Wilshire Blvd facility in Santa Monica were broken into on the 5th floor of the 5-floor building. Public Storage took several days to notify us that our unit “may have been broken into” as they put it. Upon arrival, we found that someone had taken a crowbar or other powerful tool and ripped the siding off of the door entirely, breaking the lock in the process. 10 full-size electric guitars in hard cases were removed from the property without anyone noticing. Total loss, approximately $100,000-$150,000. When police were called to file a report, the employees (** and another woman) were completely uncooperative and refused to give officers a straight answer about anything that had occurred. When confronted about their noncompliance by me, they became condescending and defensive.

I've opened an account with them in August 2017. About a month after received a notice limiting the access times to the facility aggressively (Current access times are 9:30AM and 6PM). For 4 months no load in load out carts were available. After that new ones came in which were kept locked and you could check out with turning your ID in. I received a notice from them in the mail stating the day the account turns 6 months old a rate increase of 30%+. Immediately reached out to the store manager and was told that we can increase the price to any amount we want as long as we send a notice to you. Simply a bad business!

I rented a unit in Brick NJ at the Burnt Tavern Location Sept 1 2017. After 4 months I got a notice that my rent was going from 215 a month to 280 a month plus tax. That is a 70 a month increase when reaching out to the district manager and calling corporate. I was told it was probably a computer glitch but I will have to pay the increase!!! Whoever heard of such a thing. I am reading all the other reviews and find that a lot of people are saying the same thing. I'm not sure how they are getting away with this but I am going to make sure it is my mission to put a stop to this ripping people off!

Personnel at the 5016 E. Ben White location - The onsite manager ** on Sunday afternoon asked us to come into the office. She was very rude. People expect for managers and/or personnel to be friendly, courteous and respectful. We would be making a complaint and her attitude was go right ahead as if there was no worries about losing her job. You would think with a corporation you would expect a certain etiquette for customer service. With bad attitudes, people need to be reprimanded and/or fired.

This review is for both the national brand of Public Storage and their facility in Holly Springs, NC. We lived in the metro Raleigh area over a year ago and upon moving to Florida, we stored many of our personal belongings in a mom-and-pop storage complex. Everything was great: the rate was great, we could pay our bill online, and the customer service was always great. Then, we were all notified that they were being bought out by Public Storage. Everything has gone downhill since then.

They are ripping off people like crazy. They do not supposed to increase more than $5.00 to 12.00 by the end of the one year even if it is month to month, they are charging from 30.00 to 50.00 as they please at any given time... this lady "Dianne" customer- supervisor she say that they can increase as they please after me complaining for the increase [but not. They can not]. "I told her that this is not an apartment where you actually live in (in that case It is understandable)"... These are rental space with nothing special nor upgrading to the units. CRAZYYY!!! People need to complain to BBB (703) 276-0100. They are forcing rental INS. which is not mandatory in Florida. Also when they run out of specific special/size that it is when they are going up ASAP, and they just send you a paper, not a phone call, nor certified letter, nor email... That is incorrect and against the law in most USA states.

Our experiences with Public Storage have been terrible overall. We need a drive up unit with a larger than typical door. Most storage companies all have standard 8 foot doors so we're left with very few options, one of which is Public Storage. At first they seem great. We rented during a "special" when they were advertising 1/2 the regular rental rate FOR THE LIFE OF THE RENTAL. Wow, right? We were excited and decided to get in there right away. We were told that the cost of the unit was regularly $428 so we contracted at $214 monthly which is a lot for us, but certainly better than paying full price. We signed our contract in May around Labor Day. Our first payment would be taken out (automatically) on June 1st. We went to our unit toward the end of May and found one of those Public Storage "naughty" locks on our unit. We knew that our payment was on an auto pay PLUS it wasn't even due yet, so how could we be late?

I am very upset and disappointed that the price was raised up. I am currently living with family's, have no place of my own, my income is not going up and I fell behind. Now they want to auction off my things next month. This is all I have and own. They are a rip off and prey on underprivileged folks. They won't even work with you. I fell behind after they went up on storage. They need to shut the Shannon drive one down. Professional liars. Whoever written those reviews are a lie or just their friend or family.

They wheel you in $1 payment after that is expensive! Three days after paying my bill I removed all my items out of Public Storage. I expected a portion of my money back, no luck with that! I recommend that you use another storage place.

Byron **, District Manager, for Public Storage and Public Storage have engaged in a campaign of harassment, against me. It is also racially motivated. I am taking them to court, over the lack of services and the discrimination in their services, after paying for their services. Which I did not get from Public Storage. After renting a locker from Public Storage and after spending a lot of my money with this company, only to find that its racist employees, such as the District Manager, Byron **, (Ontario, Canada) has also decided that he can take certain liberties with me.

I put my mother's things in storage in February of this year. For the most part the Manager and employees on site are very nice at the McLean, Va location. Where I have the issue is with Public Storages fee increases. They initially give you the intro rate which is fine and the supposed lowest guaranteed monthly rate. Fine as well, however within 4 months of getting ready to pay my monthly rent the fee had gone up $43.00. Huh? When I called the McLean location they referred me to corporate. Oh boy can we say RUDE operator or customer service.

Please Public Storage, take a hint from all these one star ratings that you're greedy, money hungry **. You're worse than a greedy gold digger. Your CEO is worth about 2 billion dollars, while I'm barely making ends meet. I've been with them for ten (10) years, since October of 2007, and they have consistently gone up. I paid them all that I owed them on September 29, 2017 and they even gave me a payment confirmation, just to say days later that the payment didn't go through. Now there's a $123 dollar late fee, (literally, 123 dollars), plus an extra $350 because they're saying they didn't receive payment.

Public Storage in Dallas on Preston and Frankford sold my personal things out of ** without any contact that they were going to do this. Brett ** emailed me in July that my payment was late and I paid it. On Sept 27th he sold my stuff with no contact. Help! How do I get my things back? Especially my daughter's scrapbooks, birth certificate, etc?

My wife and I rented a storage unit through Public Storage. We went there on July 4, 2017 to put some items in our unit. When we got there we realized that all of items were covered in black mold, and as we further investigated, we realized there was a puddle on the top of one of our totes approximately 6-7 feet high, stacked. Items had drip marks, and a tremendous puddle of water on the floor. We got the manager to come in and look at what we were seeing, and took enough pictures to prove everything. We filed an insurance claim with the company you're required to take insurance out from when you sign the contract. We ended up getting the maximum from our insurance policy, which was only $3,000. We estimated that we lost $10-$12,000 worth of belongings that we'll have to replace, and $3,000 is not enough to replace it all.

They seem to hope and pray that you will be late on payment so your things can be set for auction. Cannot get a straight answer to questions and many times no employee can give a consistent answer to a simple question especially if you are late or might be late. Will NEVER rent a storage place AGAIN!!!

I used public storage for 8 years. As long as I paid monthly my stuff was secure. I never had a problem with the company and when I finally cleaned my storage bin all my belongings were there.

The storage experience has been great. The management is always pleasant. My things are secure and I can access them anytime I wish. I use my own lock so that no one else has the key.

Today packing and also getting ready for Hurricane Irma, when into location at 3 pm with my reservation "Labor Day special" Reservation # ** to find out Public Storage agent by the name of ** location 1859 N Jog Rod West Palm Beach Cancelled my reservation!!! Reason one she stated I did not confirm when I actually went into the location 2 days ago and I have a active storage unit rented at another location lie again!!! Asked her to confirm because that was not me I've lived in West Palm Beach for 5 years. Instead she rolled her eyes put her hand up and refused to let me talk to a manager. But yet she was very happy to make another reservation for $100 more than original reservation!!! Unbelievable price gouging slim bags!!! So Upset.

Public storage has raised my rent significantly twice within a year. Their customer service is poor, the reps are often rude, and the district manager only protects the employees with no regard for the customer. Their office closes indiscriminately at different hours during the day and customers just have to wait for their return, Also I was quoted a price over the phone initially which they did not honor. I will never use their service again and warn against any prospective customers.

I just went down to the public storage on Center Ave in Denver. I intended to pay my overdue balance and collect a few items for my business. The gentleman that was running the office was engaged with a new customer. I proceeded to retrieve a couple boxes of items and thought I would pay my bill when he was done. Half way through my efforts the employee became very agitated and told me that pulling my car around would be better than going through the office and asked what my unit # was. I could tell it was not worth explaining to him that all the spaces in the loading area were full. For some reason this really started to get him bent out shape.

Public Storage in Hamilton Twp, NJ just raised my rent by 10% and I have only been there four months (it states in the contract they have the right to raise after 6 months). I complained via email to their Customer Service department and also to Jessica, the District Manager for the Hamilton Twp facility, and I received absolutely no satisfaction.They claimed it was due to "overall operational costs" that they had to raise my rent. They really have the consumer at their mercy and they know it and exploit it - it's not an ethical practice at all! I would recommend not using them.

Public Storage just raised my rent by almost 15% and I have only been there a few months. Moreover, when I complained on the phone they stated they can raise it again whenever they feel like it. So, now I have an underground storage unit where things are already mildewing and I either take this abuse or move a 20x20 storage unit. It seems like robbery. Maybe it's legal, but it certainly is unethical. I would look elsewhere before doing business with Public Storage.

I do not like this company at all because they get customers in with an introductory low rate and then they raise the rates every year making it harder and harder to pay until it's almost impossible. They get people caught in a Catch-22. Not many can afford to pay a mover every time they raise the rent. Never store anything in these places for more than a year or not at all. It's not meant for long term. They do not reward longevity or referrals. Is there is a class action against this company for gouging customers? Also the corporate office does not return phone calls very much of the time. Thanks. Never store anything in these places for more than a year or not at all. It's not meant for long term. They do not reward longevity or referrals.

I pay a lot of money at Public Storage in Scottsdale and have not been able to house my unit in 3 weeks because it's pitch black inside and out in the evening. Not only that but the security is a joke. One camera facing the gate. None facing the units. Someone crawled between the back side of the gate the other night and got right in and out with a car faster than I could find my phone to report it, driving a car this time and got out without even using a code!! Ridiculous! I called several times and I am here now and still no lights so I'm leaving a huge note on the door because no one has even bothered to call me back or fix the problem.

There's only one security camera facing the gate at my location in Scottsdale. There has been no electricity/lights on my whole side of the property for over a week and no one does anything to remedy it! It's pitch black out there and I'm usually by myself and only 98 pounds soaking wet. I saw someone come in the property by sliding in on the side of the gate last night and then leave without a code, with a car, After hours! I am so scared my stuff is going to get robbed out of there. Someone can drill out a lock at night and they have won't even know because there's no lights and no security camera facing into the property itself, only on half of the gate, not even the whole thing like where I saw that guy go in last night. I can't afford to move it to another location right now and they dont offer discounts to already existing customers.

13640 Bel Red Rd. Bellevue WA - I understand from readying my contract that I am supposed to receive 30-days notice when rent is going up. Mine is automatically withdrawn from my checking account and it went up by $46. When I called the office, the young man who answered told me they raised the rents every six months or once a year. Manager is very rigid and didn't offer the on-line discount she encouraged me to seek when I set up a smaller unit there.

I signed a lease agreement on May 20th and my bill was pro-rated. I informed the lady I will be moving out the beginning of the month (August). I called them to find out what my pro-rate for the 5 days will be and 5 different customer representative told me 5 different things. They can make changes in their policy that will affect your payment and they believe they are not obligated to inform you of these updates. Only a company involved in shady business will their employees won't have a guideline of procedures. Their employees are rude and never ready to help. If they do not prorate at all, they shouldn't have done that when I moved in. I did not get anything writing that they update their terms of service. That is fraudulent and unfair to customers. I will never use them or recommend them to anyone.

Public Storage @ 1501 Louis Henna Blvd, Round Rock, TX - When I reserved into this unit back in April I reserved a unit online for I think $65, 10x10. I think the special was move in for $1.00. Boy was that misleading! Then they say you HAVE to have insurance. That is false. My insurance policy only covers 10% for storage unit contents being $1k so I opted for their insurance at $11/month. I ended up being forced to buy some crazy small lock of theirs at $20 or so and by the time I was done I ended up paying nearly $65 to move in.

I was in between homes for a few years. I rented a storage unit on Glades Road in Boca for a wonderful price. Place was clean and temp controlled with restrooms, music and plenty of carts. Public Storage bought it and rent almost doubled, a/c is hot, garbage cans, restrooms and carts were removed. Place smells and is so dirty now and also the elevator is not up to code. I moved out and will never again rent anything from Public Storage. 2 other of my associates have also closed their units for the same reasons. Look around... They are horrible.

I was relocating from CA to MA for work and was looking for affordable temporary storage. I wish I had seen all of the terrible reviews of Public Storage and taken my business elsewhere but that isn't the case. I booked a unit through their website because it offered a web discount. The deal was $1 for the 1st month and $189 monthly thereafter for a 10x15 unit in Peabody, MA. 2 weeks prior to my move, I received a phone call from an employee at the Peabody location confirming my unit. I specifically told her that I'd be there by 4:30pm May 14th for my unit. She put the notes in the computer and we hung up. I drove a moving truck for 4 days across the U.S.

Made a reservation on the phone for Lawrence ks (college town) but when I received the confirmation email it was for Merriam Ks. They said no problem to switch, but after I drove 2 hours to Lawrence to meet my son, they ran my credit card for 142$ instead of the 1$ first month that I had been quoted. They said they don't honor that special but I have since called the reso line as a new customer and was told that of course it was good in Lawrence. I cancelled, but they gave me no receipt, when I checked my CC statement, they had shorted my refund by 21$, the cost of the lock which I never left the building with.

Tried paying my bill thru customer service and online. Was unable to pay my bill on time and charged a late fee because Public Storage entered my data incorrectly and could not locate my account. Was told that it was my fault that they were unable to locate my account by looking up my name and phone number--Said they had no account under my phone number. Was told that the account was under another person's name (even though I set up the account) and they were unable to assist me without the person on the phone. Eventually I located my account number and called them back-- where they were able to locate my account under my name. They had my phone number with 10 digits. They insisted that it was my fault and I am charged a late fee.

The local manager has been great. That doesn't mean he's given us more than we deserve/paid for; it means he's been considerate, positive, focused on providing solutions or at least explanations, and is generally polite. He is the exception. Making changes to a policy was horrendous. That is, turn in one unit and take another. Reserve online, get confirmations, find out in 5 different stages from a local staff person - and I don't mean nicely - that almost NONE of it applies. We did everything right and on their own website. It's not even that the terms may be different for an existing customer (which I don't abide, but OK, your business), it's the caustic, incomplete, derogatory, tired way it's addressed and communicated. Nope, you're the customer, you're enemy. Like it or lump it.

We have had a Public Storage unit for 3 years. A 10 x 20 unit that housed our entire home belongings. For the most part we have not had any issue except for them raising their rates annually and the "secured gate" being broken every few months! What started off as $120 has skyrocketed to $200 a month! We have just moved out of the public storage unit into our first home. I was in shock, disbelief and disgusted when we started pulling our things out of the unit. Almost everything that was in the unit was either peed on, pooped on or chewed on by rats. When I brought this to the manager's (Bruce) attention he said that they don't do any kind of extermination or pest control for rodents, cockroaches, mice, or any bug.

Searched around for a good deal for 1 year storage, and found a rate I could afford. The location was good and manager there was great. But 5 months after I rented it, got notice that my monthly rate was going up 45%. I asked the manager, was told that is controlled at the corporate level. I called customer service. The rep told me they can charge whatever they want, increase as much as they want at any time, and I'm welcome to move out at any time. So I am. After using their company off and on for 30 years, now I'll be using every forum I can find to steer others away from them. Wish I had seen this website before I moved my stuff in.

When I went to rent from them I reserved online and went to the place. When I arrived I was given a ride to my unit which is suppose to be 10x10 so I had a tape measure with me and decided to measure the unit. It was 10 feet wide but only measure 9 feet deep. When I asked the sales lady about that she said "maybe it was measured from the outside" but that makes no sense since I would not have 100 square feet of space to store my stuff. Then we went back to the office and I asked for corporate number. I called them and they said it was approximate. How is being off by a foot when you are paying for 10 feet approximate. I mean think about it. It's 10% of what I'm paying for and not getting. Storage units think they can rip off the consumer by doing this.

I rented a 10' x 10' unit over 7 years ago. There was no promotion, it was the regular rate at the time. I paid $82.00 and that included the rent tax. They have consistently gone up, between eight and $10 a month every six months, like clockwork. My monthly rate has gone up a whopping 250%. I am now paying $198.00 a month. I went in to pay my bill and met with the District Manager, who was training a new employee. He couldn't help me and gave me the number to corporate. Each month, when I pay my bill, there is a new face. I have been told by an employee, that the pay is terrible. There isn't any customer loyalty, rather, loyal customer penalty.

This billion dollar family owned company is insanely overcharging customers. Yes, I needed storage, and I paid PS on time, and had always updated my mailing information with them. But when it came time to pay, PS would increase the rental DUE amount without informing me every 6 months. This unit is off of 610 & South Main in Houston - not air conditioned, horrible condition, I paid for the lock, and was not informed of increase because the office staff never updated my address. The first price was $1, next month amount for several months $85, increased 6 months later, $125, and 6 months later $139. The staff claims the increase is due to location - really, it's robbery!!! I am moving out END of this month! Would never recommend Pub.Storage.

Each and every month our price was raised by $18 to $30. On top of that when we ran into some serious medical bills we called the district manager to inform him that we needed just a little more time. He NEVER returned the call and we received the only call 19 hours before our unit was auctioned off for a paltry $900. Our $40,000 worth of merchandise went for $900. No concern about this on their part. This is bad enough but the district manager had THREE WEEKS to call me before doing this. He ignored that purposely. Public Storage is simply the WORST COMPANY IN THE UNITED STATES and I have been around a long time to see what's out there. AVOID Public Storage at all costs. There are much better and much more economical independent choices.

I have been a customer of this company for over twenty years, but let me tell you that they have become incredibly greedy. Stay away. I can't wait to move my property to another company. I have called the managers number to only get a recording, never to receive a return call. The people at the local site are nice but the people that control the prices are evil. A rating of one is an overrating for this current group of managers. STAY AWAY, FAR, FAR AWAY!

Made online reservation 6/18 for smallest unit at 75.00/month. Public storage adds $24.00 administrative fee, $20.00 for a lock, takes money on 6/19, then prints an agreement for a $93.00/month fee. I objected to the extra $18.00/month. The "manager" was obviously inexperienced, said there was nothing he could do. I called customer service, was told "manager" should call District Manager. "Manager" said he had no number for DM, would not call. I insisted and when new customers came in, he miraculously produced a number for DM the I should call (outside so other customers wouldn't hear). No answer, no call back, of course, so I cancelled the reservation but was charged 25.95 to do so.

I have placed 4 calls to corporate regarding an auto payment that couldn't be stopped in time after we moved out causing me to get charged for an extra month. They don't return calls, there's no customer service supervisors available when you call and when you leave a message you don't get a call back. They have a "we can't do anything about it" attitude and pass you on the next person.

I've been using them for almost 4 years, with modest increases. They just raised my rent from 102.00 to 149.00 starting July 1, 2017. Where do they get off with such a large increase? I'm pissed off and they can get away with this? Where are our elected officials? And how come public storage needs to increase so much? Their overhead has not changed. Sounds like corporate GREED!!!

I recently retrieved all my items from a Public Storage facility in Nashville, TN. I was surprised and upset when I found my belongings to be damaged by water and improper climate control. I write this review to WARN others!!!

Public Storage never sent me a certified letter or made any type of contact notifying me that they were going to toss my belongings in their on site dumpster. I never received a late bill or notice. I phoned Public Storage customer service and was told to call the on site manager who tossed my stuff. That lead nowhere. I literally had to crawl in the dumpster and retrieve my belongings. A lot of the stuff was damaged and stinky from being in the hot dumpster. Isn't there laws about this? I would not recommend Public Storage!!! A serious rip off!!!

Public Storage is definitely a rip off. I first started at 116 then it kept on climbing until past 218! I am now scheduled to move and they said they don't prorate and I have to pay for the entire month even though I am moving mid-month. How can a company do this to people? They should have a reminder or disclosure upon signing the contract that you will not be reimbursed the storage fee if you move out past the 6th day of the month. I will not ever use these crooks again. They rip off people and the storage facilities are not even well taken care of. How can we people get our hard earned money back? Anyone else got ripped off like this??

Public Storage has a policy of charging a late fee on storage rental bills that are paid after or on the 7th of the month. Today is the 6th of month and I have tried all today to pay my bill online before the 7th of the month to avoid this late charge. First, I called their customer service number to pay over the telephone to save a little time. After spending a while listening to prompts from a machine I learned that they charge an additional 10.00 fee to pay over the telephone with a credit card. Second, I attempted to pay online with their website where I am already registered with an account but this did not work either because the computer saved user name and password would not log onto their site.

I checked around and got a 10 x 15 unit at a Public Storage Facility in Ledgewood, NJ paying $149 a month. Lo and behold 6 months later they are raising the rent to $180 a month, a whopping 20% increase. I called the company to complain and see what they could do to lower the bill and they told me that this is what they do every 6 months to 1 year. They have a "pricing committee" that decides how the prices should be increased and they do so accordingly. Therefore you are NEVER locked in to your rate. BEWARE.

Public Storage is a huge ripoff. Rate increase of over $30 in less than 6 months and now we will be paying almost $300 for a unit smaller than the average bedroom. They lure you in with $1 first month when we ended up paying over $100 for the first month. False advertising like this should really be illegal. They don't tell you about overpriced mandatory "insurance" you have to purchase. How I wish I had picked a different storage facility or even PODS. Unless you have money to burn go any place other than Public Ripoff err Storage.

I have had a 10x10 storage unit for past 26 months. My rate started at $169 and now 26 months later it's $344. Last month I went online to pay my storage and it was already paid. Found out they turn on my auto pay so I turned it off again. This month it's back on and my bill was paid. This company is hog. Remember pigs get fatter and hogs get slaughtered. Cleaning out my unit this month.

Rented a unit on Union Hills rd in Phoenix in Dec 2016, my monthly rent went up by $41 in one shot by June. Their excuse was that operating costs went up. I asked to speak with a manager and was advised by Roxanne at customer service that it would do me no good. I will avoid this company in the future and would advise others to do the same.

I have been renting from Public Storage off and on for almost 7 years and 3 different states. My complaint is with the one in Renton, WA. I have been renting a unit for almost 2 years and in that time they have increased my rent twice... each time by 26.00. The unit is not one their best. It rains here in Washington almost continuously during 10 months of the year. Our unit does not have a gutter, so there is always a waterfall over our door when it rains. This waterfall prevents us from entering our unit unless we want to get soaked and have all our belongings soaked.

Please be aware of the untold contract agreement such as prorated charges. I rented my unit from May 15 to May 31 and I went to the office to close my account June 1. Now they are telling me that I owe $70 for prorated charges. I pay for a month up front. No wonder why they have a 1 star rating. I wish I would have read the reviews before signing a contract. Hope these reviews help other people in the future. Stay away from public storage.

Please be mindful of your stored property. According to my understanding there are cases in which people are actually/literally staying in the storage unit!!! Last year on the "emergency" stairs I got into a half naked street/homeless woman. I've never taken the stairs again and I've always waited for the elevator since then. This year it seems one moved into one of the bins... also a bin in the row. I walk to my spot, started smelling after sounding like something is inside eating chips which makes you wonder if some rats have a nest there or if a pet is actually stored there!!! After a short time I had to go out and it took me two hours to clear my airways of that stench. I am terrified to tell the employees there. They have a style to turn the matter against you. Moreover, even in the contract they claim they are not responsible for any safety aspects. The police sends you to the manager.

In Vero Beach Florida on US1, the assistant showed me a small unit. There were giant ants crawling down from a trap-looking ceiling. And like others who have complained, the cost went from a 50% discount to added administrative fees, insurance fees, taxes for each of the fees and taxes on the cost of the unit. $20 quickly turned into $65. But the next suspicious catch was that she asked for my driver's license and contact information Before telling me about all costs and had me sign it. When I said I wouldn't take the unit after hearing all the fees, she refused to remove my information or destroy my paper that I signed. Seemed shady. I wouldn't trust them. She seemed at a loss for words when I said I was going to compare prices with other storage units. She was dazed after that. Thank God I didn't take their insect infested storage unit.

Public Storage is a scam. Their advertised prices do not apply towards the storage unit once you reserve it. You will get an email days before your scheduled rental starts informing you of a price change. Also, be aware of the units and water damage. Some of their units leak water. This is a problem that has not gotten fixed.

Paid $167 for a storage unit. My storage needs changed within three days. Requested a partial refund for unused storage time - wasn't expecting admin fee, insurance, or taxes back. They refuse to refund any of it - except the lock. The unit won't even be used. Very money hungry company and not customer service friendly. Be cautious when dealing with them. Based on my experience with them, I'd consider another storage company.

On May 6th, 2017 I went to the public storage facility to put something in my travel trailer camper. I discovered that the trailer had been stolen, and that the property manager hadn't even bothered to call me. The camper was later found destroyed. The office manager staff have provided very conflicting information. The regional and district managers have been callous and indifferent acting as though this is normal, another day at the office.

Went to rent a climate-controlled unit in St. Louis, MO based on the "15% off per month" prominently displayed on their web page. When I got to the location, right off the bat they tell me, "Based on our current demand we're not currently doing that promotion." Fine. Then there is the mandatory $20 lock purchase "to ensure our stuff is safe", not mentioned anywhere on their website. Then there is the mandatory insurance, also not mentioned anywhere on their site. I guess the unit itself was the last straw - for a "climate-controlled" unit, it looked exactly like one of the outdoor units with a building shed built over it.

I have used this facility in Rochester, NY for almost 2 years and each year they go up on the rent but the service is lacking. The problem I have is when I began renting at this location they offered a secured facility where in order to get inside you needed to put in a code to open the gate. Here is the problem, the gate has not worked since about a month after I signed my contract. At first, I thought it was temporary and since I hardly ever needed to go there I never noticed. Lately, I have had cause to drive that way and began noticing that the gate is left wide open all night. Not only is this a problem for my belongings, it is also a safety issue, anyone can walk or drive in there and break open the locks and take my belongings, not to mention someone can hide in those units because they are not locked either.

We rented a unit about 6 months ago. Only one light was working in the unit. Property manager was notified. Fast forward 6 months, our rent goes up $30/month AND now all lights in the unit are out. We had to get on a ladder and change out a set of bulbs ourselves to see. The other fixture was broken. Property manager AND Corporate Customer Service was notified. Customer service rep basically said too bad about rent and he would contact property manager about light issue. So we are paying more for our unit plus doing some maintenance.

Public storage in Auburn Washington is also horrible. First my family lost stuff due to a fire and water damage and only given 1 day to remove our stuff and also move what we could salvage to another unit and then that other unit I just found out was infested by rodents. My stuff was safe (no food) and not a problem with infestation the whole 5 years I had it in the previous unit, but the outdoor ones are infested and was told by other people down the same aisle as me that they were moving out and lost their stuff for same reason when I was there today.

Watch out for up-charge gimmick! I received an email that said my total move-in charge would be $73. When I go to move in, I am told that I have to buy their lock for $19.99 (mandatory). I am also told that I have to buy their mandatory insurance for $15 per month. I am also told that I must pay a "one time" Administrative Fee of $24... then, to top it all off, I ask if I have to worry about rodents chewing up my stuff, and the manager acts like that was the dumbest question she ever heard. "It's Florida and your stuff is stored in an outdoor metal shed... what do you think?"

The Public Storage located at 1062 St. Johns Place in Crown Heights Brooklyn, is the worst! For starters, their staff is very rude. On Friday, April 21, 2017, at 12:33 pm, my mother wanted to use the restroom before we went to our storage space. A staff member stormed passed us with an attitude as we attempt to ask her about using the bathroom. I said, “Hello,” she never respond and slammed the bathroom door in my mother's face. Secondly, the storage area lacks ventilation, lighting, air conditioning in the summer and heat in the winter and they have a rodent problem. Thirdly, my mother complains that she dreads going in to pay her bill because they always have an attitude so now, she pays her bill online.

I had recently lost my job and my payments became accrued over time, next thing I know have to pay $1700 just to get my stuff out! I'm so upset that I will lose everything. I spoke with the Property Manager and she told me, "you can make partial payments". I said, "even if I do that I will never catch up". My auction date is 6/20/17. I still am unemployed till this day. I'm trying not to worry too much because I suffer from mental illness. I have been working at bars just to make ends meet. But they don't care. I will never go to Public Storage again! :(

Corporate from Public Storage called on 4/20/2017 to resolve my issues and we work them out. Thank You.

Rented unit from 2300 Purdue Ave in W Los Angeles for three years and recently had a water leak, mold and rat dropping issue. The manager ** did not help with situation and was very defensive leading me to believe they have other leaks. She did not offer anything like boxes, new unit and kept saying it was not their problem. After waiting three hours to get another unit because computers were down and she did not want to deal with the issue and helped other people while I just stood and waited. Asked to speak with her supervisor and she called him leaving a message. He never responded back. I called and left several messages for the district manager for a week and still waiting.

Disappointed about the unexpected rate increase to monthly bill. Convenience & location is ideal for local homeowners. This facility (Hopewell Road, Louisville, KY) was originally built & constructed by a local privately owned company and has since been bought out by Public Storage. You can certainly tell the difference in the way the two entities conduct business. I wish the original company stilled owned the property. They were focused more on the customer as opposed to the stock price/investor.

I was give an auction date for my storage unit # **, of 3-3-17. Because of a misplacement of funds they changed my auction date to 3-22-17. I was then told my auction was changed to 3-24-17. On March 16th I sent a text to 3 people asking for a loan so my storage would not go into auction without my paying it off. I then went in to the Irvine Public Storage Store at 1:45 pm and made a payment for $40.00, rent payment receipt # **, and the representative told me my auction was changed to 4-4-17. I wrote at the top of the receipt, Auction April 4th. I was so relieved. My hours were cut back at work and I was only getting a base but wasn't reaching commission. I took on another job to try to come up with the money to pay my bill, finishing work exhausted most days, trying to call the storage unit as much as I could.

This is the worst storage loansharking facility around. Stay away from them. Rates start off as affordable and goes up yearly. I leased a 5x10 unit for $141.00. Now recently they send me a veteran another increase for another jacked up price of $175.00. My clothes and items have not moved and I have been there after storing my belongings 2 times since. Please avoid Public Storage at 800 River St Hyde Park Mass. 02132. I have a certified mail into their corporate headquarters as a complaint. Once I receive a answer from them that is fair, we shall as vets of the VFW post shall picket this location or I will leave my clothes there until I get them out and either donate them. They should be renamed loanshark storage.

We got out the stuff delivered but delivery was very poor. Only one person came for the delivery. It was taking ages for him to get the stuffs moved into the apartment. We had move some stuffs to our apartment on our own. The only person came for delivery did not have sufficient tools to assemble tables and mattress bed stand. Also I had to pay 25 $ more at the time of delivery which is not mentioned in the bill at all. Few damaged items too. Too costly as well. Initial quote was 2300$ so that I won't move to other movers and packers. The day before the pickup and gave another estimate to 4000$ and at the time of pick up ended up with 4600$.

I rented out a storage unit at Public Storage in Aston PA. Me and my family's belongings were placed in there with no damage to anything. We are homeless so we had to get this unit. So every bit of our belongings are there. I never missed a payment and was never late. Back in October 2016 a hurricane came through and the heavy rain caved in the roof of the last three units in that row. Which happened to be my unit. I only got notified from going there and my unit neighbor told me to check my stuff. While going through our stuff some belongings did get damaged. So I went to the property manager to let her know that my stuff got damaged with black mold.

I am renting with Public Storage in Ft Worth, Texas at 8400 Camp Bowie. I started off paying $80 for a 10x10. All the sudden, I'm paying $120. I'm also Military (National Guard). They told me since I was military, that I would not rack up late fees or "other" charges. Well, there was a couple times I was late and had to pay almost $300 for one month. I asked them about the military thing and sent my orders. They replied that that was only for active duty, which is not specified in the contract. At one point my lock was cut because of such lack of communication and irresponsible management. And of course my being late with my initial payment due to living out of state and being busy with work and military.

Antioch, CA is not known for much niceties, however, the public storage in that city is an exception! The level of wonderful customer service and the value/level of security is outstanding!

This had to be the worse experience, customer service was the worse. I had put my checking account number in wrong and they charged me bank fees that the bank never charged them. I don't mind paying but all the charges they have you pay and make you think you are only getting charged a dollar. Well my son never put a lock on his unit and never moved in but got charged $36.00. Plus one month plus two bank fees. Instead of not losing a customer they rather make money on made up charges.

I like the convenience of Public Storage. I do however feel as if the pricing of storage units is very high. It's also very hard to change from unit to unit when you need a smaller/bigger unit. This then causes one to either change storage companies entirely or have more than one unit in different places at the same time. I understand they may not have the room to build on more storage units and that most of them are franchises but I would like to see them work together as sister companies in order to better help their customers.

I have rented units from this company twice. They bait you in with the $1 rent fee for a month, then a couple months later raise your rental fee. So, you don't really get a $1 fee because they get that money back from raising your rent. Also, many customers do business and pay their bills online and their website is not working half the time. It's really sad what's going on in America. These companies prey on the less fortunate to make themselves richer. I pray that you not harden your heart and allow God in to make the necessary changes.

Ok, so I have been a customer for over a year and a half. I went in to tell them I'm moving out but they still wanted the full month's rent even though my stuff wasn't going to be in there! Also they are never there. They're always on breaks making things a inconvenience to you! My overall opinion is find somewhere who appreciates your business. I was a loyal customer paying 250 a month. You would think they would try to keep a good relationship with you but they don't care so go anywhere else but PUBLIC STORAGE.

They don't send out invoices (maybe I have to set something up in email), but they have no problem in charging you a late fee - and then they send the late fee notice via email. I think this is a class action lawsuit waiting to be filed.

My family & I were moving but our new home wasn't ready so we rented from Public Storage on Farnsworth Ave in Aurora, & that was the worst mistake OF MY LIFE!!! They are con artists, liars, thieves & heartless cold people!! I was late on December 2016's rent & when I called at the end of Dec to make my payment & bring my account up to date they told me there was no need because they had already auctioned off my unit with no kind of notice (no call, no voicemail, no email & no written letter in the mail either) which had more than $35,000 worth of stuff in it & not to mention all 5 of my kids pics from birth til now, s.s. cards, birth certificates, baby books, & EVERYTHING FROM MY CHILDHOOD AS WELL!! I called and called, & sent emails as well with no one getting back to me when all I want returned to me are those priceless irreplaceable memories back!

I have been making partial payments on my storage unit. Unfortunately, Public Storage, decided to sell my things Monday. I call and talk to the manager and district manager to see if I can retrieve my things, still waiting. How could they be so heartless, everything I owned was in storage. I have nothing now. I would like to have my things back. Why all of a sudden they been accepting partial payments, now they sold my possession for $5.00 dollars.

We rent a unit in Island Park, NY. It's a surprisingly quiet location considering the nearby train. My fiance has seizures, and her dad kicks us out of the house every single time she has one. So we figured it would be OK to start hanging out behind the storage unit building while she recovered. We're paying $100 to these people, after all, and it's not like we're living there. We'd just park for two or three hours every few days and watch a movie or read while my fiance huddled under a blanket and waited for the spasms and disorientation to pass.

We rent a unit in North Charleston on Dorchester road 29406. After paying late charges and making our account current, we get there to find out our lock had been cut. Oh, that's fine, but now we can't even move our things out without purchasing a lock. This policy makes no sense to me. We were speaking with a pleasant, slightly older woman in the house and she was trying to make us understand the process. The younger lady, a little heavy set, frizzy hair (in case you go here) gets off her phone call (business) and brings the attitude. "I'm not going to lose my job" as if anyone asked her to risk her life to allow us access to the storage we are paying for.

I had to move out abruptly after 15 months of storage. This is specifically about the Public Storage at 3611 W Washington Blvd., Los Angeles, 90018. I truly hope this is not the way Public Storage normally does business as a whole. I do not like it when people drone on and on about bad experiences in reviews so I just want to give you the straight forward information and you can decide for yourself. I have posted pictures with captions to explain each.

Awful service, rude associates. No idea about the services they offer. I went to the Public Storage on Australian Ave in West Palm Beach to rent a Storage space. The two ladies who were sitting behind the counter doing nothing rudely told me I needed an appointment to rent a storage space. I was like "you're kidding right". They both respond no and again stated I needed an appointment, which I later found out was a complete lie. Well needless to say, I called them out on their lie and demanded to rent a space. At that time they did rent me the space I needed. But to keep up with the rudeness, the space she rented me was all the way towards the back of the property and I was not offer to be taken in the complimentary golf cart. These ladies should be fired! They completely lied to me to keep from working and doing their jobs which is simply renting Storage space units!

I have two units at two separate Public Storage facilities near me. And oh, for those of you reading -- Public Storage can't MAKE you buy their insurance, nor is it legal for them to force you to buy it, intimidate you to buy it, or anything else they try. Be polite, but firm and even ask them to call their district manager right there. They might, or might not, but it's just a scam to get more money out of you. If you read the form, it says ELECTIVE all through it. Just write the word DECLINED in big letters diagonally across the form and sign it. And always bring your own locks. I don't trust their box of locks. They charge $25 per lock; you can buy the same type lock at Home Depot, Lowe's for $15; Ace Hardware charges a little more. They can't make you buy their locks either. If they want to see it, tell them it's in the car or better yet, you'll bring it when you put items in before they close. I believe they have a master key to all of their locks.

I was purchasing a new house and thought I was going to have to be out of our old house before new house was ready so rented a storage unit from Public Storage. Well $1 move in was a lie because it was $57. I was told that if I didn't need it just call back up there before the 30 days monthly cycle meaning, 30 days from the move in and that's when you monthly rental starts or I would have to pay the next months which was going to be $239. We'll call up there two weeks later and now I owed $239 because it moved into the next month. They are going to tell you what you want to hear to suck you in.

NEVER USE THIS COMPANY - no matter how much advertising crap they do to make themselves look reputable. I've had other storage companies for years with never a problem and never a raise in rent. These people NEVER TELL YOU at contract signing that it's even a possibility that you might experience a rental increase. My rent was increased 30% after not even 6 months. No notice, no email, no phone call. They said they "mailed a letter" but who on earth checks snail mail??? Furthermore, it probably looked like junk mail because I never got it. Had I been informed at contract signing, I would have selected another storage facility - I would not risk a raised rent knowing I was moving 3K miles away.

Got a call from Tom in San Antonio, Tx verbally threatening me my unit was still up for Auction, even though I was only 11 days behind... I told him my kids pictures were in there. Tom was rude and didn't care... After paying Outrageous fees, I am paid up but this is a Horrible place to do business with. High cost and uses verbal threats. Unprofessional.

Had storage 6 months at 249.00/month. Suddenly, there was an increase of MY UNIT. Not my other family members (who has been there longer), but mine. There was a 27.00/month increase! They said that corporate ONLY SENDS OUT LETTERS TO NOTIFY TENANT AT ADDRESS ON FILE. NO emails. Even though they have your emails to send you bills! On top of that, since I paid on the 8th of January, AND they place a late fee on the increase... the late fee is 57.00! So, I have to pay 87.00!

I received a notice only after 6 months of renting my unit which resulted in a $16 increase or about 12%. I reached out to every level within the company and it took me 5 weeks to finally get a callback with not much support or explanation. At the executive level they said they could not honor my original rate for another 6 months and at an executive level they said they could not do anything. It is more like they will not do anything.

SCAM. SCAM. SCAM. My experience seems to be like everybody else's. "Public Storage" has a nice, homey, comfortable sound to it. You are drawn in by the big name you see everywhere. That makes you think "these guys have a corporate office that will deal with anything the local offices won't". WRONG. The first unit I lost was 100% my fault. I was at a bad point in life, and the unit was halfway across the country. There was nothing I could do. However my mistake was renting a second unit from these guys. My second unit was sold without my knowledge! I paid the same way every month, and for some reason, this last month, they decided they wanted to handle things a bit differently. After the unit was sold, I contacted the manager who said she would reach out to the man who bought it (he frequently buys units there) and she would give him my contact information back.

I've been a customer renting a storage unit from public storage for about 7 years at the San Jose California 3900 vista park and even for 4 more year before when it was called Shurgard. Public storage has been buying up all the storage unit facilities everywhere. So I've been at this location for 11 years. My storage needs have change and my units would get bigger then smaller and it kept the cost down since they raise the rent every 6 months. Every time I moved units I'd have to go through their renting process and go over their rules so I know the rules pretty good and I would have to explain why and what I'm using the unit for and every time I've said the same thing. I show up in the morning, grab the materials and tools I need and drop them off in the evening and sometimes I'll need to repair something for my job. They always have said that that's not a problem as long as I was out by 9:00 pm.

If you can use a local company or any other alternative, I strongly advise it. Public Storage is high priced with late fees that hit on the 31st which can be 30% of the monthly bill, exorbitant and unconscionable. If you have not paid by the 10th you'll be denied access to your unit until you pay the entire month, even if you want to move out and pay a prorated amount. It is predatory capitalism at its very worst and should be avoided.

Who charges $20 just to make a payment with customer service department and who charges $10 to pay with a card. This company is awful, I can't believe they get away with running their business like this... I can't wait to get my stuff out and be done with them.

Worst company & customer service ever. All they do is take your money and will still block you from your own items even after you've paid. I am in Atlanta. I am paying $280.00 a month and had water damage & mold in my unit because the PS units are old and they leak. They gave me no customer service to resolve the issue. It took them 3 weeks to respond back to my complaint. They are ready to cut your locks and sell your stuff after the 20th but it takes weeks for them to respond to customers if at all. (Meanwhile they are still calling you to make payments).

I was warned about Public Storage. But did not think I'd be screwed over to this magnitude. I had been renting from this location since September 2016 till today, December 10th, 2016. I came the other day while the district manager was there. All of a sudden he comes to me with this made up story that it seems like I'd been living in their storage unit. And that they actually took it upon themselves to LOOK INSIDE MY STORAGE UNIT and draw these whacked out conclusions. (Don't flatter yourselves guys, your elevators smell like urine, and you have obvious drug addicts working for you, such as your cashier, Jean.. LOL) Yes, me living in a 5 x 10 storage unit, with no access to the building after 9pm and I work till 11. That totally makes sense.

I got a call from Public Storage that a person in the unit adjacent to mine had damaged the drywall dividing the storage spaces and that the company needed me to move some of my stuff so they could repair the wall. Upon arriving at the location, I discovered that the drywall had been intentionally broken down. The drywall had a 5 ft by 5 ft hole in it and 2 nice chairs and a bookshelf had been stolen.

Have rented our unit for only 5 months and they are already raising our rent 15%. Did not read fine print, but sales person said the rates would not go up for a year. Called customer service. Representative was cold and did not care. Please rent from anyone else other than Public Storage!

I rented a storage unit from Public Storage for $206 per month. I was out of State. I spent $800 moving my things into the unit. 6 months later they raised the rent to $249. 6 months later it was $291. I saw nothing on my contract indicating 40% increases every 6 months. I called and asked why they advertise at $206 and increased my rates so much. The only way I could have the current rate was to hire a company and move out for 48 hours giving them 30 days' notice as well as reserving 30 days in advance. Publish this to all consumers. The corporate office stated rental rates can increase at any time for any amount. This is clearly a violation of antitrust laws. Bait and switch. I am moving to a new unit with another company indoor climate controlled for $179 per month.

As a previous individual said, they raise your rent for no reason. My rent was raised $23 after only 6 months. They claimed they mailed a letter a month ago, which I never received. They said it was due to the 'cost of doing business'.

Do not use this company to store your valuable belongings. The manager at my location in Rockville, MD told me that I could take a few of my items, no problem. He then said what did not sell I could return and collect and that if the auction went well my balance would be less or paid off. I had to contact customer service several times in order to find out how the auction went. My balance was higher than before the unit was auctioned off. I only took non-replaceable things with me. I left these awful people a flat screen tv, a wii, a playstation, a brand new vintage record player, 2 ikea dressers, a couch, artwork, a brand new crockpot, a brand new sewing machine, two crystal lamps, a bed and 2 night stands, 2 shag rugs, a standing mirror and much more.

There has been a pine tree in the middle of the parking lot in front of my spot on Hilton Head Island Office Park since Hurricane Matthew 4 weeks. For a company this size I do not understand why an issue of this magnitude should be lingering for this long. There is no excuse for this situation. Over the years they have no trouble going up on the spot I rent and not changing anything, just supply and demand. They say they have looked at it? and? nothing. But I bet they will still charge me for it.

I have been a loyal customer to Public Storage. I am keeping my stuff in one of their storage units for the year (at least) while I travel - I have never made a late payment and have always paid in full. I recently saw that my bill had increased by $14/month. When I called to speak to the property manager, she said that I had probably been sent a postcard at some point that this would happen. When I asked where I could find this in the contract, she said this was not in the contract, nor could she identify a rhyme or reason to when/if they would increase the rate again, but she guessed it would be every 6 months or so.

The only reason I gave this place a 1 star is because it is the lowest available score. I exercised every measure possible to resolve this concern prior to writing this review. Contacting the local District Manager Phil **, Senior District Manager Abdul ** as well as reaching out to the Corporate office which did nothing more than refer me back to the local level. This organization has unscrupulous unit owners and sales associates that are untruthful and scam renters. A company that pays its CEO $7.5M per year. They condone and embrace policies that permit the company to steal money from their renters. It's sad that they have to resort to unfair and deceptive practices such as this.

Illegal business practices. Lien fees applied prior to time promulgated by state law. Even when illegal fees paid, restrict access to unit and personal property. This is in Missouri and I am keen on taking legal action and to pursue remedies available under law.

The manager Dana makes Elizabeth ** acts like she is the manager. You never get an answer because she doesn't know what she is doing and he takes advantage of his position. I went there and Elizabeth is 7 minutes late (I make an appointment for 9:30 AM and she arrived at 9:37 AM). Deal with this people in this life is wrong.