Public Storage Reviews

I have been with Public Storage since the end of December 2015. My husband and I were sold on a unit because of their winter special that advertised a 5x10 unit for $105.50/month. It had only been a few months before I received a letter in the mail stating that they have raised my rate to over $139.00/month. Because my contract gives them the right to raise rates, I am locked into this situation unless I want to pay for a U-Haul to move my belongings. When I called to make a complaint with customer service, they explained that they knew that people would be angered by the raised rates and that they may lose customers but it was what they were willing to sacrifice. They would not pass me along to anyone else because the company is refusing to negotiate lower rates with anyone. Please do not use this company to store your belongings. They rope you in with a special promotion and then jack up the prices on you a couple months in.

Okay, so on April 30, 2015 I received a call from Public Storage that I owe a balance of around 45 dollars. I didn't know I owed any money because at the time of signing, March 22, 2015, I was told that the amount of 31 and some change would cover my storage until April 30, 2015 and that I could pay a prorated amount, around 25 dollars, and that It would take me until the end of May. Well I said I didnt need it that long and that I will have my things moved out by April 30, 2015.

Went to Public Storage two weeks ago and was told about the $1 first month rent promotion and was told to come back when we were ready to fill the space. Agent told me not to rent today, "wait until you are ready to fill it up". We went back this weekend and the same agent told us 'no we don't have any $1 rent space at this building. We have space but you have to pay full price" we were told. We asked if she remembered differing us from two weeks prior and she said she did but could not help us with the promotion that was advertised on line as well as on the three large window clings on the office.

I had a 10' X 20' unit from about April 2014 to November 2104. They illegally auctioned my unit on November 22, 2014. It was illegal because they never sent me any notices (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play hardball and not settle with me - they think that by not responding I'll go away. California's Self-Storage Laws make it clear. They MUST notify you via certified mail.

We had a storage unit in Fremont for 2 years. We moved to Hayward Storage and after only 5 months, our unit has been broken into twice. We had a lock supplied by public storage replace twice and found that any key works on that lock. Also we replaced with two locks and the Public Storage lock was removed, the second lock was still on unit. We have had things stolen from our Hayward Public Storage. The soonest I get our stuff out I will. Wonder anyone else has been broken into?

Out front, they have a sign, 1 dollar first month rent and on their internet site also. Then when you're inside they say based on availability. Then they have you buy their special locks and won't refund the purchase when you move. 30 dollar paperweights. No going back.

They stole all my stuff and when asked the manager she became very distraught and she then showed me how you can break in. The insurance is a scam and they even have an ABC about people stealing from their units. Everything is gone!!! I filled out a police report and they told me how there are so many more reports on this place. Why don't they have cameras? I truly believe it was the manager ** that stole my stuff. The district manager could care less and it is just an awful place...just awful!!! Stay away and read all the horrible reviews and watch the ABC special. They are thieves!!!

I received a letter notifying me that my unit rental price was going from $132 to $152 -- after only having the 5x10 outside/no climate-control unit for 5 months. Fortunately, I was able to move/sell all of my stuff and close the account in mid-month. OF COURSE, THERE IS NO REFUND -- having paid for April -- as stated in the contract, and there is no recourse for dealing with these types of greedy business practices.

I have had a Unit at Public storage for about 4 years now. When I moved in the rent was a little under $100 per month. Now 4 years later it is up to $149.00. I guess they don't value good customers. I will be relocating as soon as possible. Horrible business model. Now they will have to re-rent it at a lower price to somebody else, and give them the first month for $1. Look elsewhere, and ask how often they increase their rent.

I originally signed up with Store All, I loved the facility. Management was outstanding; the place was kept so clean, floors were polished every day, it was truly a pleasure going in this place. 3 years later it was bought by Public Storage, they don't maintain the place anymore. It's now dirty and full of mold, I suspect they don't keep the air conditioning at the standards they're supposed to. The change is drastically, from one extreme to the other. There is never an attendant to talk to anymore when you go into the facility. It’s the worst, can't wait to get my stuff out of there, even though it's a lot of work and it’s costly to move all my stuff.

I have had my personal belongings stored with Public Storage since 2012 and I always pay before the monthly rent is due and they have raised the prices every year and I am now paying almost $200.00 a month including $8.00 insurance. You would think that Public Storage would appreciate their tenants that have been with them a long time and at least seemed concerned when you call them to talk about the increases.

I have had a storage unit with North Star Storage in Minnetonka, MN for years. It was a 5 X 5 unit and total cost to me was $39/mo. Unfortunately, the location was not ideal for me. So I started looking around and there was a 5 X 5 at a the Public Storage near me for $51. I figured I would bite the bullet since it was more convenient. Actually, the price to upgrade to a 5 X 8 was only a few bucks more so I placed a hold on one and set an appt. to meet with the PS rental agent.

From August 2013 I rented space at the Public storage on Broadway and Hollywood in Chicago. I made monthly payments until May of 2014 which I paid the month of June in advance because I was traveling out of the Country. All my belongings and those of my children were stored in the storage (I had just moved from a 3 bedroom house) ranging from living room, bedrooms furniture, my babies items from bath to everything, TV, computers, DVDs, professional photography cameras, stereos, shoes, clothing, suitcases, DVDs, duplicating machine, then I returned later in July 24th 2014 because I was bereaved. I called the Storage to make a payment on August 30th. They said I was late because my unit was put on auction in beginning July and Sold on August 27th. I asked “how come?” They said I was over 60 days late as their policy demanded. They claimed I had not made any payment since May.

I was at U-haul storage for 3 years and in that time they raised my rent 5 dollars a year. When I moved I got a storage unit from Public Storage because it was closer to my home. I've only been there for 6 months and they raised my monthly rate by 24 dollars! I wrote a letter to them and they just sent back a generic letter reading "because of our operating costs we have to raise the rent... blah blah blah!" They get you in there, lie to you and tell say you have to buy insurance when my home owner's insurance already covered it. They make you buy their locks - you can't bring your own. (U-Haul I had no problem bringing my own and they didn't try and sell me a lock). They also pressured me to buy protection wrap. Stay away! Once they got you in, they raise the rent within 6 months!

I prepaid for an entire year of storage and halfway throughout the contract. They jumped the monthly price up without me knowing. With my final month left they called and told me to pay the month or get my stuff out by the end of the day. (Got the call at 4:00 pm). Had I known that my final month would've been spread out over the last 6 months due to a increase in rent I would've gotten my stuff out immediately. To be spoken to like I've just skipped out of rent when in reality I paid for an entire year up front is ridiculous. They said they couldn't even let me get the stuff out the following day unless I paid for the month.

I had a climate controlled unit on the first floor in Woodbridge, Virginia on Telegraph Road. When I went to unload my unit I found there was standing water in the unit and the contents were ruined (all my household furniture, clothes and everything I own). The manager directed me towards my insurance policy which only covers 3000 dollars. After that they claim no liability. If anyone else's unit flooded, please contact me. We should file a lawsuit against this disreputable business.

I have a storage unit with Public storage in Plano Texas (Alma/Parker). I have only had my items there for approximately 30 days. I went in a few days ago to make my first payment to discover that several of my items were gone. I reported the matter to the staff member working at the time and was seriously disappointed in the demeanor and unconcern behavior. It did not change with speaking to the district manager. He basically stated to me that I should just contact the insurance and file a claim because that's what they do and why I pay them. He totally dismissed that fact that my items that meant a lot me due to some of them having sentimental value from my late husband. I will never store with them again.

I'm a domestic violence survivor who lost ALL my property, including my car, when I escaped the violence in my home. I purchased a new luggage set and gradually started purchasing clothing and other items to help me begin to build a new beginning. I'm on SSI due to several disabilities, and each purchase equals enormous sacrifice of food or medication. Every item stored was brand new, placed in plastic storage bags, and further stored in the new 5 piece luggage set. I added moth balls and cedar to each bag and zippered all bags. Periodically, I'd check on my belongings, cleaning out any debris that may have come in from other units. I also sprayed my small space with insecticide, even though I was assured, upon signing the rental agreement, they used pest control monthly and stated that "no one has ever complained about bugs or mice."

I been with Public Storage a very long time. My storage space was broken into in January or February 2015. They cut the wires at the top, robbed me. I called management. They seemed disinterested. I made a police report. Stay clear of Public!!!

Auto payment was interfered with and the credit card company was falsely blamed. The Federal Way storage business was apparently trying to pull a fast take over scheme. Well it didn't work!!! Now they owe me!! So, if they need extra money, well they should work and earn it with a legal scheme. They should never try to take over a storage unit belonging and then have the nerves to cry fowl as though the Chase Visa card company had cause a problem that they deliberately cause..

Ok we understand that they sell your stuff when you can't pay the bill after a certain time but the unfairness that I received was not for the delight for the customer but for them. The one on York road. If I was anyone who would take time to read this to NOT go to this storage company. They threw my family photos away, seems like to feel good about what they have done because any person or people that value any business just don't do crap like that.

I was injured and while out on medical leave, my State of California employer illegally terminated my position with 27 years tenure. My storage rent got behind after paying for two years on time, I first had to pay $440 to clear what should of been $309 in rental fees. Then the second time I wasn't notified of the auction date or time, the General Manager led me to believe they were going to work with my 30 day request, and the evening before the auction, told me that it was company policy to deny any extension requests regardless of the reason. What is wrong with our representatives?

**, she was very helpful in answering all of my questions and let me know the type of storage I needed.

Had a death in my immediate family and missed my last payment, my account was scheduled for auction and I was never notified while out of state for my father-in-law's funeral! Came home and tried to pay month before and the month were in and was told NO. I was charged 109 dollars plus taxes and a charge for a loan of some sorts.

We rented a 10x40 regular unit from Morningstar Storage, Around November 2013 Public Storage acquired a majority of Morningstar properties, we rented another unit, a 10x10 climate-controlled unit around December 2013. We repeatedly found the temperatures above 90 (often cooler outside than in the unit), and in one case at 32 and below during a cold spell. We complained repeatedly about paying for a climate-controlled unit and not getting a climate-controlled unit. When we moved out to a more reputable storage unit provider this month we were told the HVAC for our climate-controlled unit was just fixed, so for a year or more they knowingly collected money for a climate-controlled unit while not providing a climate-controlled unit. The statement by the site manager is an admission to fraud, as it indicates they knew they were charging for something they never intended to deliver.

Read what you sign. They put the wrong start date on my lease and charged me for an extra month.

Stay clear of Public Storage (the self-storage company with the orange logo). My personal experience warns: do not fall for the $1.00 rent special by Public Storage, don't be bullied by high pressure sales tactics rooted in corporate directives and goals, review all invoices for inaccuracy, do not purchase the twice-the-price $18.99 padlock as required (its not). Finally, measure your storage space before you rent. I paid for a 10 by 15 Public Storage space. When measured the actual dimensions were 9 by 14. Put into perspective, that's 17 square feet (11.3%) less than advertised, or 133 instead of 150 square feet. Bottom line; don't patronize Public Storage (the mini-storage company with orange logo) for your self-storage needs. Find a more reputable mini-storage company and come supplied with a tape measure and a mindset to resist any high-pressure tactics.

I have been a customer for 8 years and have never missed a payment. Auto pay, etc. 10 x 20 unit. Over the last two years I have seen a noticeable deterioration of the facility in Issaquah, WA. There is considerable debris from trees, leaves, branches. It's never ending. Many of the exterior lights are not functioning. My two kids tripped and hurt themselves owing to the poor light conditions. If I was a woman there is no way I would go there at night. Risk management should be all over this facility.

My personal property, including furnishings were auctioned on January 27, 2015. I've been storing with Public Storage, since mid 2004 -- longer than 10 years, at their facility in Tucson, Arizona. I live in Los Angeles, California. Due to a bounced check in December, the first time in 10 years, my things were auctioned, because late fees and liens fees were assessed. I informed the office worker that they could merely re-deposit my check, but they did not. Thus, the payment I made in January applied against the December rental. And, when I attempted to make a payment in February, I was informed online that I owed 53 cents, because my possessions were auctioned on January 27th. Now, previously in January, I called John **, the regional manager in Arizona to ask him to waive the liens and late fees assessed in January. He never returned my voicemail.

First off, the "manager" at public storage told me that insurance was "required". I asked to see the lease, and no, in fact, insurance is NOT required. Not by the terms of this lease. But WTF, the lease does provide, in many places and in all caps, that public storage is not responsible in any way, shape, or form for damage to my property while at the storage site. So if public storage has no risk if my property is damaged, why would they required me to protect myself? It is their way to jack up the rental rate by $15 (minimum). I asked the "manager" - do you tell all of your customers that insurance is required by this lease? Who instructs you to do so? And I asked her, too, if the rental rate is $15 more than the rate they quoted, why not just tack on the additional $15 rather than try to trick me into paying for something I am not required to buy and don't want?

It is important to let the members of the public to know that Public Storage company is dubious and HEARTLESS. I am writing this review with a broken heart. I put my household stuff in one of the units of Public Storage facility located off Departure Dr. in Raleigh, North Carolina in 2011 due to house foreclosure. Since 2011, I have paid my monthly rent for the unit. Sometimes, I pay with late fees, giving them additional money. This January (2015), I didn't make the rent payment due to loss of employment. Guess what? Public Storage has lined my unit up for auctioning on the 24th of February. I am struggling so hard to make this payment but Public Storage doesn't want to hear that, neither are they willing to work with me. Shame! Shame!! Shame!!!

Rent increase without notice @25%. Once again I was superseded by a $100.00 increase for one room, without any notice. Public Storage claimed they sent me a notice once again...I did not receive. They refused to assist me with an email address or website url.

Do not go here. They were the most expensive but closest to my home. I was told by employee that my unit would be painted and cleaned prior to move in - also to include wire mesh on top. 6 months have gone by and they increased my bill by 15% and unit was given to me filthy and still no wire mesh. The employees of this store tell me that they mgmt does not care about employees or their customers. The facility is dirty - ALWAYS. I got an email from the NEW Dist Mgr who said he had no authority to keep my bill the same - 330.00 but would put the wire mesh on the unit and will pull ALL of my stuff out and paint it. Is he out of his mind?

It is definitely not $1 for the first month, or even the charge showing online, there is the hidden insurance charges and the padlock you "have" to purchase from them. In total it is a huge huge rip off especially for a student like me. I was supposed to be paying $34 per month (as per rate online), but now it is $50 per month. At least they should be fair about openly displaying their overall charges and not cheat people who live on budgets and need some additional space. Writing on their was useless, no one even acknowledged - leave alone responded.

Our rate increased by $44.00. We were promised that rates would not raise more than 10% after a year. The rates were raised over 20%. We have paid every month on time. The people who run the units at the local level are nice. We called Public Storage Corporate they were not helpful, extremely cold quoted inflated rates for other storage facilities as their basis. We do not recommend Public Storage.

On February 3, 2015, approximately 10.00 am, I arrived at Public Storage located in Melville. The sign on the door said manager will be back at 11 am. I waited as I live in Freeport and could not go back and forth. The manager came around 10.25 am after shoveling the walkway which is not his job. When reminded of this matter, he claim he just wants to do it causing further distress for clients like me who has to be made to wait to get service. Then the manager proceeded to say, "my storage fee has increase from 164.00 to 182.00." I was shocked and inquired why my storage fee was increase as I have only been there less than 6 months. The manager claimed it's their policy. I informed the manager I will look for storage place that are cheaper and better customer service.

I was a loyal customer at the Clearwater, Florida location for 12+ consecutive years. Last month and due to circumstances beyond my control and was not going to be able to make my monthly payment as scheduled. I was asked by their Customer Service Dept. to contact Mr. David **/District Manager and request an extension. Mr. ** never returned my call and my belongings were auctioned including a coin collection which I started with my late grandparents and photo albums from trips to over 40 countries. Stay away from Public Storage. They only see the $$$ written all over your face and Property Managers have no power nor authority to make decisions on their own.

I used Public Storage years ago. I never had one problem. The same 1.00 move in for the month was just that. Now I applied online with that same ad 1.00 move in for the first month and did see now they are charging you 23.00 admin fee. I thought...oh well. Long story short..went in with the confirmation of 23.00 plus maybe some tax. To find out I had to purchase their 11.00 insurance...blah blah blah...It ticked me off so after I was shown the unit with a really sweet employee of the company.

I asked my stepson to go and rent a storage in our names. I was being evicted from my apt. I gave him cash and he stole my credit card, used my card paid for the storage with my card and after putting my belongings as well as my daily meds, locked me out of the gate and I have the keys and all. The lady at the storage is very nice but says she can't help me, what else can I do? My stepson now EX STEPSON, is not going to let me have my stuff.

I discovered rat feces and urine in my storage unit at 401 S Pockett Street. I reported to the manager and was told that it was to be expected at outside units. He also stated that treatment was placed in the storage. Due to damage from another unit in which heavy carpet punched holes thru the walls are of the Unit I moved to another outdoor unit. During move I discovered several items had been destroyed by rodent's urine and feces?

A lot of people think more locations means "better." This is so not the case. I had an issue EVERYTIME I went to "Public Storage." Now I can ONLY speak for the one I went to; which was 150 Tully RD in San Jose CA. The coperate was **, (rude, unprofessional, created problems rather than solution orientated) WORTHLESS. He acted as if he was a CEO... Please. Now I have always said you're always going to need a garbage man, you'll always need the gimp to day "paper or plastic" & you'll need ** to try and act like he has a job, but....... and it's a big BUT... There's a couple other options down the street. DON'T get suckered in for that first month is ONLY a dollars.. Surprise. You're going to need more than a buck.

I was contacted by an employee at Public Storage on Auburn Blvd. in Watt Ave. in Sacramento, CA. On or about January 6, 2015 I was told that my unit was broken into along w/ several others. I needed to come to location to assess the damages. I am disabled without a vehicle so I have not been able to get to my unit as of today, the 15 to January 2015. I went online to see about my insurance that was mandatory that I purchase. I thought maybe I could get the ball rolling.

The greatest insult is that... anyone that signs a rental contract with Public Storage will learn they are REQUIRED to pay for insurance... it's mandatory. Many folks have homeowners, but regardless, whether you want or not, if you find yourself storing your property at PS, you'll be paying a monthly insurance premium. Insult? The cherry on top is when you dare file a claim. First, PS had captured on video four men snapping locks and stealing property out of units. To file a claim, there's a $100 deductible. And God forbid if you have no pre-storage photos or receipts of initial value, it will be an unhappy day for you.

I have had hard times last 2 months of 2013. I have lost 2 dear family members to lose their life. I needed to help with funeral arrangements. I was on the verge of losing my furniture to auction I place in Public Storage. I advise representative that I get paid the next day would she place my credit card on file to process payment next day. She advise me to contact her district manager Cathy ** . I did and all I got from her with a nasty attitude. She says fortunately our policy is I money in on time for my storage would be auctioned off in 1 hour and the order is already ready for my to be auction off. I explained to her that I get paid the next day, "what is wrong with you taking my credit card in getting your money the next day." She was very very not understanding or sympathetic at my situation that the my family so I had to borrow the money from my phone.

I have used Public Storage for 5 years, and at least two to three times a year, they raise the rent. Now I was okay with that and understood for the first 3 to 4 years, but when I see them advertise my unit for a much lower price, it's very aggravating and they won't help you any longer and adjust your bill even though you have been there 5 years or more. The customer service is very rude and doesn't really care about the customer themselves, who has created Public Storage, who has helped keep them in business. Well congratulations Public Storage, your greed once again has lost you another good-paying customer. I advise anyone never to use Public Storage ever - go to their competitor, maybe they will give you a little respect.

My unit was robbed about 4 years ago and I was made to pay insurance with my storage fee. I never ever got a call from them. I filed a police report, they called me to tell me my unit was broken into and me and the others got the same report number and the people who worked there could not tell me anything. I haven't been paid for the loss of my things. What do I do?

I was renting storage units with a wonderful company in Atlanta, GA called Stor-All. It was sold to Public Storage & my nightmare began! First they raised my rent immediately. Then they raised my rent AGAIN by $50 a month later. Their customer service is terrible. They're not accommodating to their customers. They often don't even answer the phone & let all the old employees go.

Check your state's self-storage laws. All of the self-storage companies must abide by each and every requirement to be covered under the law. In most states, they are required to send you notices both by regular mail and by registered or certified mail (most importantly this one because it verifies that they sent it and you received it). Without this critical piece of information, the auction is deemed illegal and you have the right to sue for damages and the value of your items. I am suing public storage in va now for an auction they conducted on my unit-and with no certified mail or registered mail receipt to prove they contacted me.

Keeping this short, every review here is spot on. I have rented since 1997. They never respond nor care. No one ever returns your call or email. The only thing I can say is the person in the office is nice. But they can never help you. Call the District or corporate. That never works. Will be leaving as soon as possible. We need a movement and quick using storage. If we don't have room at home then we shouldn't keep it.

I will never do business with them for the rest of my life. Tried to make payments over the phone and they wouldn't take payment. Then tried to call the store where our me and mom's stuff all we had to our name after Austin Texas took everything else we had but they're doing everything they can to help us. Yeah right. They can't wait two days for a payment. God forgive me but I told her she could take our stuff and shove it where the sun don't shine!!!!!!!

Received a call from the "fill-in" regarding "broken glass on the ground behind camping trailer". This facility is in Tomball, TX. We live in MN and were storing our trailer for two months. I asked for clarification and police reports, etc. She was unable to provide anything except the number for her manager, Michelle. Public Storage does not make police reports. Owners must do that. When I called the police, they informed me that a report has to be filed in person. I called Michelle (manager) all day and left multiple messages. No return call.

Burgarized @ Vanownen Ave Canoga Park, CA Public Storage - I rented a 10' x 20' unit after checking out the location's website reviews that were positive at the time. There were no negative reviews about thefts at all. My unit was burglarized the Tuesday before Thanksgiving and most of an entire house of furniture was stolen. Two other units were burglarized that night and when filing the police report at the office the next day, I'd heard there were other thefts just 2 weeks before. This location has only 4 exterior cameras, according to an employee. In my opinion, this Public Storage location is not secure and should be avoided at all costs. There are no interior security cameras, again according to one of their employees, and no direct alarm to the police when outer doors are pried open which is the apparent case here.

My storage was broken into by the people who had a storage next to mine. I filed a police report and public storage would not even fix the hole in the wall. Nor would they say anything or do anything about the people who went through their storage into mine. One week after I reported the break-in, I was broken into again. This time they went through the wall in the hallway. I showed the damage to one of the people at the office and they didn't do a thing about it, it just left the ball hanging out like it was. One time I paid for 2 months instead of one months. I want to paint for the second month again because I could not find my receipt to prove that I had already paid it. The people in the office are very very rude and the insurance company has a minimum of three thousand dollars worth of coverage minimum. Now that I'm filing a claim they're saying that my coverage is only for 2000. This place is a total rip off. The insurance company says they have sent us all the paperwork to fill out. We have receive nothing. This is the public storage in Fullerton California on Commonwealth.

If I could give zero stars...My first experience with storing some extra stuff as I was selling my house and Public Storage was TERRIBLE! I reserved a unit online on a Friday evening. The property manager called me later that evening to confirm, but I missed the call. I called back and left a voice mail to confirm that I would be coming in Saturday to move in. When I got there, less than 24 hours later, they had rented my unit to someone else. The manager offered me a larger unit for $50 more a month and said it was their last one. I took it because I needed to move my stuff out of my house. I contacted the district manager, with whom I was able to negotiate the price back down to the original unit cost. But then every month, the invoice I received had the higher price. MULTIPLE REPEATED emails asking to correct the invoices ended up typically unanswered and eventually with me paying only the agreed upon amount. Which in turn let to me accruing late fees, which then had to be waived (more emails!), and finally Public Storage notifying me that they were increasing my rent by $100 a month!! They said the contract is only month-to-month and they reassess the rent after a few months. Seriously?!?!

Public Storage sold my life's possessions for a bill of under 290.00 and I never got a lien notice. They disabled my account for online access and every picture and award my only child earned is gone. Who would buy such sentimental items that are value-less for them and priceless for us? I know the lien sale laws have been updated, but where is the law that protects our sanity when such a devastating thing happens? It's dirty. And the popularity of the reality shows "storage Wars" makes the unscrupulous practice more rampant. I want to start a movement for change. I will do it at change.org and contact as many people affected by these practices. I know it is not the majority of self-storage customers, but it is still a cause that needs to be addressed.

I moved from a house to an apt and required storage. I was moving my stuff out of storage that was further away from my current residence and decided to call Public Storage. When calling any storage facility, the first thing they ask is "What are you storing?" After I let their customer service representative know that it was sports equipment, such as 2 bikes, and surfboard, he offered a 5x5 locker at $60. I was excited about it and agreed to come and see it. After I scheduled an appointment, I got a call directly from the facility to confirm my reservation and go over the key details such as what I will be storing and the locker that I am coming to see. The next day, I took two of my bikes and went to the facility to sign the papers and put some of items into storage.

Signed a lease today for a 10x20 storage in Woodbury, MN for storing vehicle. I was almost mandated to buy a plastic mattress cover and padlock from them to rent me the unit. Manager's argument was that I needed to lay the plastic mattress cover on the floor so the floor does not get dirty. Driving over a plastic sheet is something I heard for the first time and unsure if illegal. I defended on the basis that the car may skid and hit the front wall. Later on I was told that I needed to clean the floor in a way I got it (such as brooming, spot cleaning etc.). The padlock was twice more expensive than one can buy from store, but the manager said I needed to use the exact same padlock they carry. Could not show the evidence in the policy so I realized she was trying to meet her sales goal by fooling me. Ended up renting, but did not take any of their product. The consequence is I was not given the access code until I show them what lock I would use, but they started charging me from today. Will see how tomorrow goes when I go back to them with the padlock I bought for less than half price they were charging.

We owed October's monthly of $322.00 unit. A notice of enforcement of owner's lien was dated 10/20/14 demanding payment plus $322.00 plus $64.40 equaling $386.40. If not paid, auction was set for 11/25/14 at 10:00 AM. My husband made a payment by check online which bounced. He made another payment on 11/8/14 which went through for the amount. The facility sold my items. What is strange is that they did not apply the October payment. I spoke to supervisor named ** who says that is just the way they do things, my October payment did not matter she says. We had storage due to losing the house we were renting, the owner was collecting rents and not paying the mortgage. The storage facility never sent correspondence. Upon attempting to pay November's rents on 11/28/14, we found out that they sold our possessions. The items are still in storage and was sold at $100 on 11/24/2014. My items are worth upwards is $10,000.00. I don't care what it cost, I will pay until I am homeless to retrieve our lost possessions. The storage facility is located at 1250 Rockaway Ave., Brooklyn NY 11236. I spoke with **, supervisor at 347-694-4612 1250 Rockaway Ave, Brooklyn, NY 11236. Please help us.

I have had rental spaces in the Lakewood CO (Union/Alameda) location for 6+ months, pay on time over $200 per month. Recently I was moving one car out and wanted to move my cousin's car in. The rude young woman (Carrie or Casey) at the front desk didn't even let me ask the whole question of what I needed to do before immediately barking out that it can't be done. I asked politely again and she said, "no, it can't be done." I said "fine please cancel my parking spot for $58 per month." She then proceeded to say that there were a couple of options. By then she had lost me and I was out the door. My cousin went up to the location by my bad recommendation and signed up for a spot and they charged her $80 for first month rent. Within 24 hours she called to cancel and they said that they could not refund any money as they have a strict no refund policy. She had not parked her car there and they would even consider a partial refund.

Rented a unit from Public Storage, was given a price for the year, paid on time only to have them raise my rate $20 a month 3 months later. Reason? Operating costs!! More like SCAM? Read the fine print!!! They get you in and then jack your rate. Do not use Public Storage!!!

I rented a 5 unit at Simms and Alameda facility at the first of the month. I started moving my stuff in and noticed half of the wire roof was missing and was bent like someone got in there already. I should have noticed upon inspection of unit but didn't. On the other hand, this unit should have never been rented like that, so PS never inspected it after last people vacated. Asked to move to a different unit, sure for 27.00. Asked to move to smaller unit, sure for 20.00 lock fee. They no longer move people for maintenance issues. Also, I was charged 28.00 for a 3 dollar lock, robbery. I said I had a lock at home and was told it would only save me 2 dollars. I said I will be out at the end of the month and will pay triple to another storage facility to know my belongings are safe.

We selected a storage unit and agreed to a price. Now we get the monthly invoice with an increase of $20.00/month. We were not even notified of this increase! I called the storage site and was told to contact customer service. I called them and was told the only person that can adjust fees is the district manager. I called him and he said it was customer service that could help!! No one there knows what they are doing and who is in charge. I complained that we were not even informed of the changes. And the District manager did in fact have information that the letter was not delivered to us! And yet even with that information no one could help by at least keeping our current rate for one additional month, even an employee. I spoke to an employee of Public Storage and that person stated that the major complaints about Public Storage is that they increase rates without notification to their customers!!! BEWARE!!!! Better yet GO ELSEWHERE because if they can't even provide assistance to a disabled Veteran then they do not deserve to be in business with these practices.

I rented a 10x20 space at Public Storage at 8733 Glenwood Avenue in Raleigh, NC in August of 2012. In October 2014 I had reduced the amount I had in storage and made arrangements to move into a 10x10. In the process of moving I realized that three of my triple laminated, furniture grade storage units I had assembled were significantly damaged by an active termite infestation. They also destroyed a cardboard box that was on the floor (fortunately just pots and pans within). There was also a significant infestation of large, black carpenter ants. When I inspected the smaller unit I had reserved, it had two termite tunnels on the wall.

Public Storage preys unfairly on people who are desperate moving and in need of storage space! They nickel and dime you with extra fees and then charge you for a full month of rent when you move out after the 6th of every month! While this is 'their policy' this is an unethical and morally wrong policy! Moving is painful enough without a bottom feeding, opportunistic company taking advantage of others.

I have more than +$ 92,000 in property and I lost +$48,000 dollars and Public Storage never take care my case. They switched insurance companies when I was in process to claim and for 18 months waited for my refund and then the new company want to send me only $150! If I pay 100 dollars of deductible! I'm looking for a good lawyer to sue Public Storage! And I have more pictures to prove what they did to us.

My family has been a customer since 2003. A few years ago, they increased our rent from $75 to $95 without notice, and not too long ago, they increased it to $115/month (again, without notice). All of our payments are through auto pay, therefore, it is automatic each month. The manager at the Public Storage on Belleview in Denver called and told us that the payment didn't go through. So, I did a manual payment online. The next morning, we were unable to enter our storage and was charged $220 cash to enter even though we told him we have already paid. Keep in mind that my dad (who does not speak English) made the payment. The manager did not give him a receipt and when I called to talk, he hung up on me and refused to return the money. This was not the first time this happened, a few months ago, we got a call that they were going to auction our storage. I had to and the manager was not cooperative and rude. I told him that our rent was automatic each month, therefore, if he did not receive our payment, it is his system's fault and that he should look into it. He again, hung up on me.

My things were auctioned and I was a month behind. No attempt to verify their plans.

I've been a customer at Public Storage for 4 yrs. Since my phone number change and address, I've had a lot of issues trying to log into pay my bill. I called the storage unit and left messages, but I got no call back. I then called the 1800 number and spoke with customer service, told them I had issues logging in. They said "Well, your stuff went to auction." I thought one thing, "Wow." Why didn't they send any form of email or call telling me my stuff is going to auction? Not sure.. I'm still a bit shocked.

We went down to TN, from MI to pick up our things from the storage unit, only to find out they had auctioned off our unit the week prior. They placed a lien on our unit in July and never notified us. The 5 payments we have made since then was being applied to the monthly rent and not past due balances, so they claim they had the right to auction off our unit. Every time we made a payment via the internet, the amount given was not included in the total. If you call to make a payment, they charge $25 so we choose to make payments online. When we did call September and spoke with a customer service rep, he never notified us then either that the unit was in a lien status. He stated the payment we were making at the time would put our account in good status. So instead Public Storage, left the lien on unit, continued to collect my 5 additional payments, just to auction it off two weeks later.

This company is the most cutthroat I have ever seen... I needed storage for a month and they told me if I was out by the 5th of the month it would be a prorated amount. When I went to move on the 4th, they charged me 169.00 for the whole month plus a 50.00 late fee... I talked to the area manager who admitted that was not their policy but would only remove a 30.00 late fee that they charged me on the 22nd for some unknown reason... They lied to me to drive my bill up and have me in storage wars... There are plenty of honest storage areas...

I was visiting my elderly mother and my brother in Baltimore MD from August 1st to October 15. I paid Public Storage in full for a storage unit. For days before October 15 the local as well as nation weather reported there would be strong to severe storms with tornadoes possible. These storms were coming from the direction I was going to drive to so I decided to wait for the storm to pass on October 15. I did not think it would be a problem to vacate my unit first thing the next morning. I went to my unit on October 16 and vacated the unit, made sure it was clean and notified the employee. The employee checked the unit and said it was fine and he would give me my vacate papers.

I have never rented from Public Storage before but 3 months ago I got a unit. I was in a hurry and had no time to shop around. I knew something was up when I filled out the application and I had more paperwork than when I bought my car. They advertised for one price but have numerous hidden charges. You have to buy a lock from them for 20.00, there is a 'convenience' charge to pay over the phone of 20.00 and you have to pay insurance from them (15.00) unless you have a specific type of insurance which you have to prove to them with more paperwork. I was late the first month by 7 days and had gotten numerous calls from a VERY rude and pushy woman. This past month I was late by 12 days and have had my lock cut off. This is nuts!!! I'm getting my stuff out as of tomorrow after I pay all the other charges plus a fee for them cutting my lock off!!!

All of a sudden, they increased my storage rate by about 25%. Nor did they send me notification. They claim to have sent me a letter, but upon investigating, I find that they have misspelled my address. They now say I have not updated my address.

I STRONGLY encourage anyone who is considering Public Storage for their storage needs to reconsider and find a company that actually cares about it's customers. While this location (Public Storage Property # 23055, Arlington Heights, IL) does have friendly staff, this company is not about customer service or working with people PERIOD. I rented a unit in March 2014, paid 3 months up front and then fell behind in September and now October. I lost my job and have absolutely $0 income, have depleted my 401k and have been scraping up money here and there to make payments here and there as I can (I've started babysitting for family members who are paying me to do so).

I have never had storage before. I was looking for unit near my new home and stopped by Public Storage on Grant Ave Philadelphia, PA. Lady in charge was very vulgar and pushy. She told me they have amazing sale first month free and rent $36 per month vs. $55 per month. I was hesitant but she kept telling me sale will be gone tomorrow and I must sign up. She kept pushing and I gave in, sale of $36 plus $1 per one month sounded very good. I only checked one other storage prior to this one and same unit was $65. I signed up but when she ran my card my receipt stated $51. I was shocked. She said that this is mandatory insurance plus the lock.

Be very careful!! We had been in the unit for a couple of months and then they increased our rate $25 claiming they increase by that increment EVERY year in July...which I find very hard to believe as at that rate the rent would be about $500 by now. I always paid on time. I called to question it and they pointed out it was in your contract. Read the FINE PRINT. When we went to move out, I had prepaid and then asked for a refund as we were out by the 5th of the month and they would not refund any of my money as they 'cannot' issue refunds. Only company I know of who has no way of returning payment. I find this very hard to believe as the local rep said they could but then the territory manager said they couldn't. Thus, it actually hurts you if you are on top of things. DO NOT PAY AHEAD. Rebekah was nice but the corporate people are all about making money instead of customer service. I would recommend a local storage unit place (A&J Self Storage or Colonial Self Storage as they are cheaper, local, and have good customer service as we have experience with all three). We will never choose Public Storage again!

I have had a storage unit with Public Storage for almost 8 years. I was behind on my payments due to medical problems. I received the usual calls and emails because my rent was overdue but couldn't attend to it. I called to pay my bill and was advised that EVERYTHING in my unit had been auctioned off! My daughters' baby clothes, furniture, luggage - EVERYTHING! I am desolate! I asked how they can do this without notifying me and I was told I got an email! Two days before they auctioned off my life, they sent an invoice saying I owed money. NOTHING threatening or even advising me that they were going to auction all my things. I cannot express my disgust and disdain for this organization. STAY AWAY!

After renting a storage unit for a year at $88 I was informed that the rate was increasing to $98. I always paid on time and often 3 months in advance. I then learned that I could get the same unit as a new customer for $90. So, they figured I had the regular price, was to have the unit after a year and would pay the $10 increase, nor would I learn that the regular price was $90. I contacted customer service via email stating I wanted a credit for the extra amount I paid and a return to the appropriate rate... No response. I collected my toys and took them home.

Rented a storage unit and it was for a few days only and unit was secured with their lock and key. We vacated the unit the same week we moved in. Key and lock returned to the office. Kept getting billed and would call and no one would return calls. They sent it to collections. It's an empty unit!!! Public Storage still will not return calls.

My storage unit was auctioned without my knowledge - I have been working very closely to the storage mgr. He would always call me and let me know I need to make a payment and I would. For some reason this month no calls or letters. He ALWAYS CALL but not this time which is very unusual. Please help.

I was in the hospital and unable to make me payment. When I was discharge I e-mailed Denise ** to ask if I could do weekly payments but she never responded. I called and left messages and no call back. Emailed again and nothing. My unit is now for auction. I tried making payments online but I wasn't able to. I even called the facility but was told that I had to make the full payment which I was willing to do but the guy that answered said that I had to go in person. I work and they open from 9:30 to 6:00. My schedule is from 9:00 to 6:00. This really bothers me because now I'm losing my items I have in the unit. They didn't even try taking the payment over the phone. At Extra Space I was given the option to pay over the phone they worked with. Public storage didn't even try to work with me and my situation. The Los Angeles Public Storage on Beverly and Westmoreland.

Public Storage stole 140 from me. I have receipts to prove it!!! And cannot get a return call. I fax the proof. They changed my locks and threaten to auction off all my belongings. I was forced to pay them twice for August. I'm disgusted that a big company like that can get away with stealing.

Rented a storage unit for the $1 first month special on 8/27/14. Wasn't told I needed a special lock for the unit and that I could use the one I already had. Moved all my belongings in only to find out my lock didn't work and I had to leave my contents at risk, author a lock until the next day since the office was closed and couldn't reach anyone. A few days later I received a call saying my account was overdue and I needed to pay that day to avoid a late fee! I explained I had the 30-Day special and they still argued with me that I had an open balance, which wasn't true.

The Brits have a pejorative term for a person or company that engages in cunning and sneaky behavior that is "technically within the rules of the law but borders on being unethical." It is called "sharp practices." The self-storage company known as Public Storage meets this criteria hands down. I pay all of our bills online through our bank. The bank immediately removes the funds from the designated account and less than 48 hours later the vendors are paid. Last week, I received a call from the manager of the storage facility I use informing me that the electronic check I submitted had been returned due to insufficient funds. I said that's not possible because the bank would not have processed the order if there was not enough money in my account.

First of All, I would like to say that I'm elated that I finally got whatever is left of my stuff out of pawn/hawk. That is exactly the situation you put yourself in when you rent from public storage. There was a time when I was late and they hit me with a 50 late fee then 100. When I finally got caught up, they raised my rent. When I called the district manager about reducing my rent, she didn't even return my calls. After all the fees and raises, the rates end up being just as high as a pawnshop. It seems like this company is after everything they can get from you. If they see you pay late, they get whatever they can from you, including your stuff. Also, they cut your lock after only 7 days late. Once you pay up, then you have to buy another lock again at around $20. I was also raised twice in two years. My rent ended up being higher than other vacant units in the same facility, same size.

94-1128 Ka Uka Blvd. Waipahu, HI 96797. The worst storage property in Hawaii... A place where people sell drugs. a garbage dump where people from the community just drive on and dump their trash on the property. Lots of cars being stolen right in front of the camera and so forth... It doesn't get better. Is this how they manage the property at Public Storage? Can someone do something about this because if and when I make a complaint, my vehicles get damaged or I receive threats from the drug dealers and homeless people residing on the property. Please HELP!!!!!! ANN

Beware consumers. My complaint: 1/ PS raised my rent 25%, 2/ after 5 months, 3/ with no phone call, email, or written notification, 3/ no one at the front desk could help, 4/ I had to call 2 different numbers, stay on the phone through 2 menus to talk with someone who - you guessed it - says they can't help. They claim they sent me a warning postcard - I never got one (and have read complaints where people had my experience). They say increases can start anytime, basically.

After TEN years of renting from Public Storage, I had fallen behind a month because of medical problems. When I called them in July 2014 to make arrangements for the missed June and now late July payment, I was informed that the unit was already posted for auction and that partial payments would not stop the auction, only full payment would be accepted to stop the auction - never received ANYTHING in the mail in regards to the account. I attempted to contact the regional manager in August, prior to the auction date, it took THREE terse emails before he even responded to me, informing me that they could accept the back due rental fees to stop the auction, which was now at three months behind.

The facility located in Gambrills, MD 21054 is falling apart. I had 3 - 10 x 35 units since July of 1993 under the ownership of Shurgard. Public Storage "PS" took over the facility over 10 years ago. The local on-site management is great and friendly. Since the purchase by P.S. they have NOT maintained the structure as needed. It needs the following: a) New roofs. b) New ceilings - coming apart because the ceiling is leaking. c) Bat & other types of infestation - several units completely unusable. d) Installation of bathroom for employees - in the past they went across the street to Wendy's, in the spring of 2014 they brought in a Porto-Potty; it's always dirty, hot & smelly. Great way to treat employees.

After the separation between my ex and I, we agreed to share a storage unit. He had large amount of belongings, I had very little. But all that was priceless in my life, documents and pictures from the beginning of my life and most sacred - my children. And that is all i really cared about. Three years had passed. I told him it was him to get my things, after all i was tired of paying him more than half the cost for the last two years. This was six months ago. He agreed. Well, three months ago he had a massive heart attack and died. I went to public storage and asked for some kind of help. Three weeks ago everything was auctioned off. I asked them for help. They could care less.

My name Pakal, I rented a storage unit in Phoenix, AZ address 11236 N 19th Ave. When I rented the unit a month ago in July while filling out the contract they did not disclose to me that the storage unit 0169 had a history of flooding. Well, on 19 Aug 2014, on rainy day I went to pay my bill for extending my storage date to the end of the month. It was raining really hard today. The manager was there and she was very rude to me. After paying my bill I later went to my storage unit to find my storage unit taped off. I open the unit and my items were wet. I immediately went back up to the office to informed the office clerk about my situation.

We have had a storage unit with Public Storage for 14 years. This month I get a notice that our rent is going up from $60 a month to $87. I called the local agent, Julie, who said they don't have anything to do with it. Then I wait online for over 10 minutes to finally get a real person (Roberta) who tries to tell me that is only a 30% increase and because I can't remember the last 4 digits of my driver's license from 14 years ago she really can't help me (sorry 27/60 = 45% increase over the $60!) and I should be happy about it being so low. We will be finding a better and more customer friendly spot ASAP. I expected an increase, but if you received a 45% increase with any other bill, you'd look elsewhere, too. Too bad they didn't care about keeping a long time, consistently paying customer.

I went to Public Storage because they are a national brand and I figured they were relatively reliable. I had previously had a space in Venice, CA and had no issues, but I realize now, that's probably because I had that space for less than 6 months. I moved some belongings into a space at a Public Storage facility in Huntington Beach, CA in January of 2014. While I was on vacation I received my monthly "invoice" which showed a $23 increase in monthly rent. I thought this was a mistake since I had only had the space for 6 months. When I returned, I went over to the facility and the employee informed me that the rates were set by the corporate office and there was nothing she could do about it, so I would have to call them, which I did today. First of all, horrible customer service. The agent just spewed out the whole "it was in the terms of your agreement" nonsense and didn't even acknowledge the ridiculousness of raising the rent so soon after moving in. She also said there was nothing she could do about it. She said they sent a letter out to the address on file, which never arrived at my house, so I have no idea if that's true or not. Even still, she further stated that they can raise the rent once every twelve months, so if that's how they treat their customers, I will be moving everything out of there. Ridiculous. AVOID this place.

There is a police report and video surveillance pointing towards an EMPLOYEE THEFT. No damage to lock yet $900 of property missing, pictures taken the day before with property in place. The insurance company had a "can't help you" attitude and said employee theft is not covered unless there's visible signs of damage. Public Storage also had a 15% price hike in the middle of my lease. They require you to get their insurance which is a scam in itself. SKETCHY!

This is the worst ** company around. They raise your rates every 6 months without notice. Have never received any correspondence from the company at all! Come to find out their rates are considerably higher than other companies. The reason for that...... they do month to month rentals. Really? Crock of crap!!

I have been at Davis Public Storage for over a year now. I am very happy with the manager Miss Joy. I am so impressed with her customer service skills. I am a senior citizen. She treats me with much respect. I highly praise & recommend her service. She gets 5 stars from me... Good job Joy.

I opened a storage unit 10x10 in early 2009. They have since increased my rent with the exception of the first year. I moved in paying $99 for the aforementioned size space and with subsequent 10% rent increases (including a pass on the increase last year that I had to petition for, which they subsequently incorporated into this year's increase) now pay $160. So my storage went from $133 (includes the 1 year deferral) to $160.

Great customer service store (20437). I was very please with the service. I was going through breakup and had nowhere to put my belonging and a young lady that I spoke to have me some options and now I have my stuff ... Thank you Ms. Lindy.

This place has to be the biggest scam ever! Not only do they have bugs in their units that have invaded all my possessions, they increase their price every 6 months. Plus, they state a $1.00 move when in fact it is more like $60.00 to move it. They outfit on Kipling in Littleton, pick up the phone and then hangs up rather than speak to you. They are rude and not the brightest stars in the sky. NEVER NEVER use PUBLIC STORAGE, you will regret it the minute you move in!

DO NOT RENT FROM HERE. Upon reserving through off-hours, it was nothing but a nightmare since. Well upon showing up I met a employee named Victor **. I mentioned about the unit and then he said I needed to have two locks. I only need a 5*5 not anything bigger. Well I was upset because the requirement of two locks was not mentioned. I was also required to have insurance through their provider NOT my own. He said, "You have to purchase insurance and I have to choose one of the options given!!!" I only had sentimental things of value. Well I was advised I had to vacate by the 11th of July and pay 224 dollars. On top of that, they also make you pay a fee for using a automated system. 224 dollars for just this unit and they are literally two separate units by garage door and wall. I only needed 5*5. I attempted to call the district manager on 2 occasions and never received the call yet.

Wow, this place is a scam. They will tell you one dollar the first month and then they forget to mention when your next payment is due because you were prorated. Then when you are one day late they put a 49.50 lien on your property and a 18 dollar late fee. I bet they made a mint during the recession taking advantage of people that were already down on their luck. "Let freedom ring" is their motto. Freedom to exploit Americans who have already been taken advantage of. I do not pay my bills late and I have a very high credit rating. They simply took advantage of the situation. This corporation is the epitome of everything that is wrong with America. The amount of money they must have made doing this is astronomical because the domino effect of tacking on fines like this is unbearable to most Americans. What a joke. I was told that they would subtract the 49.50 to my next month's account and then they went back on that. What a joke.

We originally had 3 - 10X30 units. In Jacksonville Fl, on Wiley Road, we are now down to 2- Units. One of our units is set-up for automatic payment deduction, while the other unit isn't. My wife don't trust the auto pay because of an error that took weeks to rectify. We heard some horror stories and to agree with most of the customers that are complaining. They sent us a 23 days notice that they are raising the rent, not a couple of dollars but $22.00 dollars plus late fees after the 6th of the month of over 25.00 dollars, grant you there are times we pay late, but who don't pay bills late sometimes nevertheless our units are expensive. But why such a large increase? The unit that is on automatic pay, didn't go up? WHY NOT?

07/02/2012, $471. 07/08/2013, $517. 07/08/2014, $566, late more than 7 days it's $50 more. This is insane.

Theft at Public Storage 2710 E. Garvey, West Covina, CA – June 2014. Other tenants units have also been burglarized at this location. I am writing this in the hopes that no one else will suffer the loss that my family has…

Yes, I totally agree with Tony 100%. I have been a customer with them since 1994 & they have done nothing but increase after increase like this new one from $57.00 to $63.00 per month. That is a $6.00 increase. I can see like a $2.00 one but this type is just pure greed. I am going to turn this into the BBB for what they are doing all the time. I think this needs to be looked into by a higher up people.

I am SO disgusted with Public Storage... Ever since they have taken over from SHURGARD it has been a hassle. I have 2 large (garage size) climate controlled units since they opened that location in 1998. After they took over, they raise the monthly rent once or twice a year. When I complain, they will take a few dollars off one unit!!? I have asked them to help me find a unit in the same hall, so that I can get my 2 units condensed down to one. They never have in over 8 years. I am on a fixed income & have serious health problems. The last two years when they've had increases, I have begged them for a break. They do not care. Basically they told me I could move out to another place, knowing that this is nearly impossible. They just hope they can keep all the contents & auction off if I don't pay.

Very poorly ran and illegally raises your rates without any 30 day NOTICE to do so!!! PLUS Public Storage gets you in with their $1.00 first month and their so called low rate per unit. BUT before you know it, they're constantly raising your rental costs and I don't mean by a little amount either. First time they raised mine was $30.00 a month after like 5 or 6 months moving into their unit AND was never NOTIFIED IN WRITING OF THE INCREASE. Was shocked when I went in, paid it and was 30.00 dollars higher. Asked her what's this, told me a rate increase!!!! Then just recently logged into my account online and looked and after another 5 to 6 months they raised my rate another $40.00 a month this time. THAT'S $70.00 within a year!!!

I have had my stuff in public storage for 3 weeks now. I'm going through a separation with two little children. I went back and tried seeing what I could get rid of because the place was not only too big, but I couldn't afford it. So besides what I have going on to deal with, I discover it is now cockroach infested! I haven't talked to someone yet, it is past office hours. I was googling and discover this is already a major problem with them and I am even more upset because now my stuff is ruined. No one wants something infested and I don't feel this should be billed on my account if I don't move all the stuff out by its due date now. This is a problem and I am disappointed.

Customers, I would like to give a word of warning to any that are considering renting storage space from Public Storage. As a company, they will likely try to draw you into renting with them using some offer that seems pretty reasonable at the start. Then, every 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging.

I was very satisfied with the way she always answered my question with the right answer and she always meet me with a smile. She was always concern with what I was going through, always says please and thank you. I love the months I rented there. I hated to leave. She made me feel like I was already at home. If I need to come back, this is where I would come and I will recommend people to come there. I thank you so very much, Mrs. Trish ** for all you done to help me. Thank you once again.

These crooks stole $300 from me and because I did not catch it within the 60-day window of responsibility that my former credit card company limits me to, they will not refund my money. I highly recommend using ANY other storage company but Public Storage. They are dishonest sneaks.

Warning, don't ever try any public storage, all they want is your money and they don't care about the customer. My unit is a corner unit that needs to have light. Apparently, there was a problem with the wiring, they can't find it and flat out told me they were not going to fix it then I called a district manager with the name of BORIS. He said he was going to find out about the problem. It's been over a month and he hasn't called yet so every time I go, I need to take a flashlight. I asked for a credit or a lower rent since I don't have light, they said flat out, no on top of that, I started paying $132.00, and now the rent just went up again to $208.00. Stay away from this company, I've heard a lot of complaint from other people too.

Public Storage in Redlands, CA. - The manager called us at around 5pm or so (not sure of exact time) and told us he was going to auction the very next day. All our personal furniture, personal info too. Everything we had in there which included SS cards military info, birth certificates etc. and a lot of antiques! Since then, we have become victims of identity theft! No letter were received informing us of their plans and they refused to allow us to make a payment and would have moved our stuff to a more professional storage place. We were not given a warning, only the phone call from the manager who used so much profanity and was very, very unprofessional. He even told us that we better not show as he would not allow us in. What is wrong with Public Storage, it sucks and is a big ripoff. All my stuff stolen and taken for $1.00. Really. I am going to seek an attorney to see what my rights are. It has been awhile but I did not know my rights until now. DO NOT USE PUBLIC STORAGE EVER AS THEY ARE RIPOFFS.

After 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging. Public Storage claims to give 30 days written notice of increases of the charge and any fees, but I have only ever received notification by email very shortly before that increased charge was due. On top of this, if you do not pay the increased amount by the 6th of the month, they will lock you out of the area where your items are stored until you are up to current, including any increases to charges or late fees that they have made in this manner. In short, you have lost access to any of your items past this point unless you pay their increased charges.

I would like to give a word of warning to any that are considering renting storage space from Public Storage. As a company, they will likely try to draw you in to renting with them using some offer that seems pretty reasonable at the start. Then, every 6 months to a year down the line, they'll bump up the rate, citing market rate as the reason. I will note that their idea of market rate is not based on the competition in the area, but on what they feel like they can get away with charging.

Harassed by manager on several occasions for being there. Told that facility is strictly for dropping off and picking up and not for sorting and arranging. I have been renting storage units for 35 years and never been harassed by any manager until I rented a unit here Roseville blvd. near Watt ave. in North Highlands, California. I spent over 2 full days moving here. Now I'm spending 2 more to move out. This is my final time with Public Storage. I will never rent from them again.

I was notified on April 22, 2014 at 11pm via email that my storage unit was past due. I logged on my online account to pay the past due and come to find out my unit was auctioned off earlier that day!! I was never notified by registered mail, email or in person of the pending sale (Florida law). They just sold my things! I am filing a local police report because this seems to be the norm with Public Storage. I hope the person that bought it is enjoying all of my family Christmas ornaments.

Rented unit for a year... Returned to unit to discover majority of my property was ruined by water and mold. When I called to speak with a Public Storage Rep Rick who was polite but state that moving my property would be my expenses or I would be charged and account would still be open. I ask for number to Public Storage Headquarters and left message. Will give them 24 hrs to respond.

Before anyone even attempts to rent a unit from this place, think twice!!!! The people are ignorant and rude. They are dishonest with their prices, as I made arrangements to vacate, told them and was STILL charged for an additional month. My keys were misplaced and it is literally impossible to get an answer at their facility to see if they have been found. No matter what time I go by there or call, there is no one answering or they are "out to lunch". I purchased insurance through them and get a letter in the middle of my stay saying they changed companies and now I have to purchase more? I would store my belongings under a bridge before I would use their service again. Sorry, sorry people!!!!!!!

I have health problems and we were unable to pay the bill first back in November. I got a notice stating that my belongings would be auctioned off on January 28. The Friday before I was able to pay the amount in full. I stayed up on payments until March because I was in the hospital and was terminated from my job the day I came out. Before my account was even delinquent I got a notice stating my account would go to auction April 28th if payment was not received. I did not default on payments UNTIL March 31st, but on February 21st (my account was not delinquent and I paid before the 31st day to avoid the lien). I got a lien letter stating a lien was placed on my account and that payment had to be made in full by April 28th.

Public Storage is taking advantage of its customers. I have a storage unit with Public Storage in Virginia. And they have raised the rent every year around 10% (I have had the unit for 7 years). They always say that the new rate is below the market rate. How can inflation be averaging about 2% over the last 7 years but the rental rate has gone up 10% per year? Public Storage knows it is super inconvenient to change storage locations so they keep raising their rates after people move in ... which of course resets the market rate and the whole cycle starts over again the next year. Definitely should be some legal or legislative action regarding this. I am surprised that current consumer protection laws do not cover this.

I rented a 3rd floor storage room and two days later the elevator died. They told me that it should be repaired in a few days. About a week later it was still inoperable and I told them that I have heavy furniture that I must remove from my condo or I will not get relocation assistance.

I've been with Public Storage for exactly two years. On my one-year anniversary date, I was "rewarded" with a TEN PERCENT rate hike! Year two? FIFTEEN PERCENT!!! This, when annual inflation rates were 2.1% and 1.5% respectively (source: usinflationcalculator.com). Add me to the "I wish I'd never done business with Public Storage" list.

After one month of non payment public storage called and said that on the 1st of March the lock will be cut and they will set an auction date and also they raised my rent from 292 a month to 312. This is ridiculous.

Prior to storing many valuable items at Public Storage on Monroe Dr. in Atlanta, I had never put anything in storage. And I can promise that I will never store anything again. Due to health problems I was having at the time, I fell behind on my 53.00/month storage fee. However, I was always in contact with the people at the Public Storage location to let them know what was going on.

Public Storage has had my business for 9 months. They recently raised my rate by $20 (134-154). I called to request it be returned and they said the contract allows for increases. I was told increases are random. Online the monthly rate for my same 10x20 unit remained the $134. I called the regional manager and he offered the same message. "Our contract allows it." "We spread our increased costs out to the clients." When I asked about the current online rate not increasing, he said, "That's to continue being competitive to get more clients." It's a classic BAIT AND SWITCH. It's a flawed business model which is causing me to move out. Very inconsiderate of my time and goodwill.

My brother recently passed away. My sister-in-law went to pay the storage fee. After paying, the manager was notified of my brother's passing, resulting in the manager LOCKING family out of the unit. When I questioned what it was all about, I was refused an answer. They wanted to wait for a certified death certificate copy which is unattainable for weeks, allowing the company to sit and collect money. After speaking with the regional manager, I was told it was to PROTECT the family. WE ARE THE FAMILY, they are just causing undue distress and insult to injury. Unprofessional, unethical and immoral company.

I paid my balance and my gate code was not unlocked. Public storage employee manually unlocked the gate for me to get in, and upon exiting my code was still not working and they manually unlocked it for me to leave. Upon returning the next consecutive days, my code was still not unlocked. After missing 3 days of access - (AND losing money behind having paid for movers who could not access the unit ON THOSE DAYS) I went in to the office to make a complaint. They were unaware of why my code was not unlocked and informed me it is not typical protocol for me to be given manual access. I was referred to the regional district manager who would only credit me $24 for the 3 days I missed to apply to rent for the NEXT month only.

I have been renting at Public Storage on Merrydale Road since Dec. 2012. The manager ** worked with me for most of the duration and always let me know when an auction date was to be set or heads up to make sure all late payments were made. My monthly accounting shows every month payments, sometimes partial, but always in contact. I have always kept my home belongings in the unit size of 10x15 paid to avoid such drastic actions. I had to move to CT from CA over the past year due my parent's fatal illness. ** had left the facility and recently I have been talking with another rep.

I am very unsatisfied customer. I had rented a unit on 02/03/2014 at about 4:15 pm or so. The young lady Ericka printed my contract and had me to sign and initial it providing my storage unit number. At the time she asked would like to buy a lock and I stated I have my own lock, but "what is the cost of your lock". She pulled out the box and says 19.99. "Oh ok I have the same lock at home." No further discussion. I advised Ericka, "I see you close at 6 pm will the gate be accessible because my movers might come after business hours," Ericka says as long as it's before 9 pm. Then I inquired about the boxes, she stated the price of the boxes was behind me, and turned around and reviewed the prices. No more said I left and said thank you. Now, day of move 02/04/2014. Movers came I have paid for the allotted hours with 2 movers 4:30-6:30 pm...My movers and I came to the public storage @ 100 N MacArthur at 5:50 pm ready to unload...

Public Storage in Eagan, MN sold our belongings at their auction on Jan. 20th, 2014 calling me the evening of Jan 19th, 2014 on a holiday (MLK). When leaving several e-mails with customer service who were not at work, I got a hold of the district mgr and left a message and when Mr. ** called back I pleaded with him to hold off the auction, I'd come in and pay it whatever that may have been cause I got different amounts every invoice and the district mgr laughing when I asked about my unit and stated that's been sold. I do have the e-mails sent to me what was the problem with them sending me the one that they were going to sell my family's property.

I have been with them for 4 years. One month, I'm late and they put a lien on my rental????? They would not extend a courtesy and were no help; changed the locks and ready to auction my things. I ended up having to pay 3 times to get the lien taken off. The reps were unsympathetic. Reminds me of how the US banks operate. It's unfathomable. I am not looking for a handout or anything for free. I'm just a loyal customer, waiting for a check to clear, and they could have extended me a one-time courtesy. Shame on them. I will get my things and NEVER do business with this racket again!!!! NEVER!!

We were forced to pay added hidden fees. Actual prices were withheld. The first "free" month rental was not actually free due to added fees for applications, etc. Locks were put on our unit(s) without warning. Company security locks were left on after payments were made. We were told our belongings would "auctioned off" without payment within days. Payment confirmations were not provided as we were told. This business has deceptive practices in general.

If your payment is not posted by the 5th of the month, you are charged a $ 25 late fee. If your payment is not received in a number of days after that first lateness, another fee is added. Their fees are usurious. I feel like I am dealing with racketeers rather than a professional, licensed company. I attempted, one time, to make an electronic payment and it appeared to be valid, considering Public Storage is a national company. However, this was the second instance where they charged me a late fee because my bank couldn't transmit an EFT because, at the eleventh hour, my bank had to make a manual payment since Public Storage is not set up for EFT! Can you believe it?

My ex stole my things out of my storage, he started sleeping with the employee and was able to steal my things out of my storage. Can I get help?

I too, like so many others, had a horrible experience with Public Storage. We had our entire life packed into a storage unit while we were home shopping. We closed on our house yesterday and went to the storage locker today to start retrieving some of our items. Upon opening the door there was a significant odor of mold. Sure enough, the ventilation unit on the ceiling had leaked water all over a large amount of our stuff. My bed, kids toys, blankets, chairs, and who even knows what else are all destroyed.

I rented a unit at the West Maple location in April of this year and moved out in October. I was very happy with security and cleanliness of property. Left with no bugs, and my property dry and complete. Amanda was very professional and made sure to ask for identification before releasing any information to me. If I ever need storage space again it will be with Public Storage. Thanks again.

I made a pleasant reservations for $1 free month $20 service fee @ Parkland/Spanaway Public Storage on 110th and A street - near Tacoma, WA. When I got there the self proclaimed manager forced me into purchasing their insurance a minimum of $9/mo, only their lock would do at $18, no other was acceptable. If I chose to leave to verify that the information she was telling me was correct, I was told I could not get the special I had reserved online for at least 1 week. I refused to sign the contract as she was going over the conditions with me but because she had charged my card I would not receive a refund if I did not sign this contract. Nor would I if I left and contacted the national Public Storage hotline to find out if what I had learned from her was true.

Mrs. Sherry!!!!! All the time with a helpful and kind spirit. Wherever you all got her, get 75 more!!!! She makes you feel like whatever your problem is, she can help you solve it. Nobody takes time these days to help or care, but she does and makes you know she is here and doesn't mind going above and beyond!!!! Thank you for all you do, Mrs. Sherry!!!

My public storage experience with Mrs. Sherry in Red Bank, Tenn, Mrs. Tracy in Hixson, Tenn store #27914 and Mrs. Lisa is always a JOY!!!! They are always so helpful and kind. Now in this world, compassion and understanding are unheard of. They go above and beyond to help you if you have a problem or whatever. They make you feel ok in these hard times. I just wanted to tell them thank you. You don't know your kind words and actions are appreciated, and you are truly an asset to you as people and this company. ;)

Our family has had 2 units with the same property in Chesapeake, VA with Public Storage. The first we had to move out of because the ceiling collapsed and was full of rodents and other pests - full of rodents and pests even though they do routine pest control/inspections. Ceiling collapsed because no one was maintaining the property as promised. We were held responsible for the cost of that unit, the cost to move, and the cost of moving into the new unit (no special giving, no pro rate even though in the middle of the month, or assistance with moving items etc.).

My storage locker was broken into through the wooden wall in the back of my locker, and also when the PS changed the door on my unit. I have filed a police report and an insurance claim. They have refused to pay for 75%+ of my losses, and THEN THEY DEPRECIATED THE REMAINING TOTAL THEY DID ALLOW. This amounts to pennies on the dollar for serious losses of over $8,000+. We need to sue them to get our losses paid for, so it seems. Tell your friends, PS insurance is a scam to get premiums without ever having to pay.

I had my items at Public Storage for 20 days until it was broken in. I was told they walk the property at least twice each day, but I wasn't called until 4 days after the break in. They also shared my information with other storage renters, wouldn't wait for me to come see what happened until the next day, often didn't return phone calls and have no security. This place has been held up by gunpoint twice in the past 5 years and has never installed cameras. My unit was gone through for days before someone called me. Stolen goods, broken and a complete mess. Close to $20,000 has been stolen.

Public Storage - Hegenberger Road. I entered my unit on April 23, 2013 and when I enter my unit I always opening my unit with the key and leaving my key in the lock that way I won't forget or lose the lock or the key. On April 27, 2013, I received a phone call from the office manager while I was out of town, stating that my unit is unsecured and was I aware that my unit was unsecured, and I was confused too as if he really had me thinking that I did not lock up my unit and I was like I think I did. He indicated that he put a lock on my unit and I will have to come in and purchase another lock because mine current one was missing. I went to the facility on April 29, 2013 to checkout what happened and I have boxes missing and things were rambled and destroyed in my unit. It took them 4 days to realize that my unit was unsecured, in which they are suppose to check the premises every 2 hours to make sure that the property as well as each storage unit is secured and apparently people were not doing their jobs.

Public Storage store number 25591 Bells Ferry Road, Kennesaw, GA. This company has defrauded me in the fact that they did not provide adequate air conditioning to keep mold from damaging my belongings. The management chose to operate the air conditioning at 80 degrees this summer which did not remove any moisture from the air. Public Storage has denied any wrong doing and said that it was a company policy not to run the air conditioning at any setting other than 80 degrees during summer months. I was instructed by Public Storage to file a complaint with my own insurance company. I have met with the insurance company and my claim in being denied because the damage was obvious to the insurance company that the damage was not a result from water damage or a fire, to the insurance company, it was caused by the constant humidity within the climate controlled facility.

Yesterday I moved a number of items out of my storage unit to be photographed for sale. I found a puddle of water near the back of the unit, and water on the base of a recliner chair, and the seat of the chair, under the cushion, was also damp. The manager and district manager told me that "condensation" through concrete walls of Public Storage units was "normal" and would only offer me paper towels to wipe up the water. They do have some form of vinyl to put on the floors, and pallets, but these would be SOLD to me. I am investigating my complaint through legal venues in Oregon, as I was told by a mold remediation specialist that there should NEVER be any water in a rented storage unit. The Public Storage unit only had similar units available and said that all of those units had the potential to have this problem.

I have used Public Storage several times in many states. I currently rent from PS on Military Trail in Palm Beach Gardens, FL. Connie seems to be the head lady there. She is very friendly & competent. I wish there was 24 hr access but I have climbed the gate a few times to access my unit after hours. I store my motorcycle there & I simply go out the door style gate & put a piece of cardboard so I can pull it open upon my return. I do not agree with "required Insurance" but it’s only $9.00/month. Every PS I have used has bathrooms on site. My initial rate has never increased any time in the past & if it does here I will simply move out. I enjoy having my little garage at PS. I go there to work on my car & motorcycle. I pay $95.00 per month for a 5'x10' little garage. If Connie was not married I would ask her out. Such a nice, sexy little lady :)

Once they have your stuff they raise the rate every few months. We're now paying over double what we began with. The staff couldn't care less about helping you with anything either. Just a great big scam! We just found a local storage place that lets you lock in the rate for 2 years...Moving out this weekend!

So far, in my lifetime, I have rented 9 storage units, but never have I had a rent increase like this one. Public Storage central management increased my Rent by 11% after only 8 months of my rental in Rubidoux, CA. I have not rented from Public Storage before and was not aware of how they treated customers. The onsite Manager is very nice and always strives to please customers. So, this is the way the centralized management treats their customers. I called the customer service department, but I was unable to reach the head **, although the staff tried to connect me, he was just never available. I intend to never rent from them again. Never ever!

I found an inch of water on the floor of our 30”x10” storage unit. The District Manager says they are fixing the roof, but didn't bother to contact anyone in the storage block that there was an issue. Home office told us we should have received a letter. There was mildew on all of our possessions and spent $300 on a generator, shop vacuum and fan to clean the place up.

At the beginning of May 2013, I went to Public Storage to rent one of their units advertised for $1.00 for the first month. Once there, I was coerced into purchasing a lock at $17.95 and renter's insurance at $9.00 per month additional. I was told purchase of the lock was optional, but the insurance was NOT, even though I already had renter's insurance. I was given a list of questions to ask my own insurance company about the coverage for the storage unit and was told I could cancel the Public Storage insurance.

I had furniture stored at the Public Storage on Hambrick Road, Stone Mountain, GA. My storage unit was posted for auction back in April. I paid all fees to have it taken off. My problem is this, one of the public storage managers went in before the auction date and rambled through the storage and scratched my dining room furniture up very bad. I should be compensated. These people doesn't have any integrity whatsoever. I paid my storage fee up on June 22, 2013. I moved all of my belongings out. My truck was full and what do you know, this guy named Ernest tells me that I could not return to remove and clean the storage after he took my money for the month. What kind of customer service was that? He was mean, rude and made threats. Very ugly.

Public Storage in Houston / Greenbriar at Hwy 59 - I spent a lot of time and over $100 just moving my stuff to a 10x20 unit near my house. I was only there 4 months when I got an increase in rent of $70/mo extra. I was upset so I called and was told basically to either pay it or leave. Now it will cost me more to move again. I would never have rented it in the first place if they had told me rent would go up an extra $70. I wish I'd read complaints before signing up. They are a very sleazy operation and I'll never use them again.

My clothes were rotting in water for 3 weeks and no one ever called me to let me know. And when I went there, they were laughing at me. People that work there are the most uneducated and racist and rudest people I’ve ever encountered in a business like this. Stay far away from Public Storage. There are many storages that give same if not better deal. Do your research. I wish I did mine.

I rented a parking space from Public Storage on 3204 Northern Blvd in Queens, New York. My initial rent was $125 for 6 months. I was told that the rent would increase slightly after 6 months. I intended on storing it 7 months then putting the registration back on it when I moved out of NYC. Five months after I rented the space, I received a phone call informing me that I needed to move my car that day (Friday after 4pm). Apparently, they could no longer rent the space due to construction. The manager informed me that they sent a certified letter to me at the beginning of the month. I have never signed for a letter from Public Storage. The only correspondence I've received was invoices each month. The manager also told me they tried to contact me via cell. I reviewed all calls for the past month and have never received any calls from them.

I have had my camper stored at Public Storage since 2009. I moved to a different parking spot in December 2012. 6 months later my rent went up $10.00 a month. I called customer service and because I moved in 2012, I am a new customer. Really? I was a customer since 2009. Very rude customer service person, Sandy, told me I could not speak to anyone higher than her about complaining. Really?

If you plan on doing business with Public Storage, there are a few things you should be aware of: 1. Public Storage does not reply to customer service requests through their website. 2. Public Storage is impossible to get in contact with by phone. 3. Public Storage will randomly raise the cost of your rent.

Repeatedly and randomly raised my rates over the 6 years I was there. Never offered any of the same deals they offered new customers. After hurricane Sandy, I was struggling to get back on my feet. That's when I found out that if for any reason you are over one month late on your bill, they will immediately start planning to auction off your things. They will add about 30% in fees to your bill before they try to auction your things off, no matter how long you've been a customer. I was with them and paid my bill for over 6 years and they couldn't care less.

I have been a customer of Public Storage in Columbia, SC for 2 years and rented storage units from Public Storage in various locations around the US several times over the last 10 years. This is the first time Public Storage sold me "required by law" storage unit insurance. I am paying an extra $7 per month for this insurance through Willis Insurance, which I totally did not need for my unit. However, I was not given a choice - they forced me to buy it or go rent elsewhere. Hmm... If it is "required by state law", why don't the other storage facilities in the area "require it”?

I've had my entire family life belongings in Public Storage for a few years since my family all died. All was okay for awhile although they keep raising the rates a lot. But worse is when they stopped the climate control, which is why I chose them in the first place. This is an indoor facility. It is now 105 degrees and 100% humidity in there with no air circulating at all. I figure I need a big time professional, specialized and expensive mover now to move it all elsewhere - and it is so stuffed to the rafters that I cannot possibly do anything without such help. I wonder how they could lure people in with climate control, made to reassure against infestations, turn it off, cause infestations and raise the rates?!

I have been renting a storage unit from them for 2.5 years. Rent has increased by 25% during that time. Also, I purchased insurance through Willis, the company they promote when you sign up with them. It had been four months since we visited the unit and as soon as we walked in, we noticed boxes ripped open and clothes missing. We immediately reported it to the front desk and called the Miami PD. While the officer was filling out the report, she pointed out a gap in the wall between our unit and the one next door where you could force your arm through! All the stolen items were within an arm's length of that opening and it was clear that this was how the items were removed.

On Saturday, I pulled on the internet Public Storage and looked at the website to see what the fee is. They had several available at different locations so I picked the one on Marsh and Frankford. It stated $35 and next month free, so I called and inquired. They stated yes, $35 and next month free. I made an appointment for Sunday at 1:00pm. I did the online application and submitted my check for $35. Well, on Sunday when I arrived, things changed. There was no one month free as the advertisement stated. I had to pay $35 for the storage. I brought a lock but I could not use it. I had to use their lock and I inquired about purchasing if I could purchase it at a store and was told no. I then had to get insurance. Everything came out to $35 for storage, insurance $9 and lock $17. You do the math. She stated they would charge me $1 for storage for this month and then next month, I have to pay $35 plus insurance $9.

I rented 2 spaces at Public Storage in Hialeah, FL, in order to store 2 commercial vans from a company that was closing operations. By the end of the 1st month, Public Storage, without any more advice and option, asked me to take out the cars because they were going to do some maintenance in their parking lot. So, I had to take my cars out and park them where I could. When I asked if they were going to give a discount from my rent those days, they told me that they were going to charge me the full rent for the month, no matter if I took out the cars before the end of the month. Their contract established that no matter if you have to take out your stuff because of a failure from them, you have to pay anyway.

So I rented a storage spot at the Alsip public storage facility located at 115th and Cicero av. Since November, customer storage spaces have been getting burglarized. I believe my spot was the 12th one to be reported to the police and counting. The company has been aware of this problem but hasn't been doing enough to help the investigation or to secure their property to make this problem stop. In fact, they know exactly how the burglary operation is being done, in phases. The thieves tag lockers 1 day and another day in near future they come back to empty it out. Public storage still charges their customers for storage units while they are tagged to be robbed and after they get robbed. They do not notify properly what has happened or that we have been a victim of theft. They don't beef up security and they know what lockers will be hit next. By the way, the thieves have been tagging the storage bins they plan to come back to empty. They do not prevent the theft from occurring and take everything.

Please read your contract with Public Storage. It clearly states that they are not responsible for anything, what they represent in writing or verbally may not be true and they can do whatever they want to you. The contract can be beaten in court but Public Storage counts on no one going to the hassle/time/expense to pursue their rip-offs. I paid five days rent in advance to follow the completion of first month's rent. I was told it would be refunded if I vacated prior to those days. The contract clearly showed I overpaid, yet when I vacated, I was then told the company never gives a refund. When I asked where the joker was who signed me up and told me a refund check will be cut and mailed right out to me, I was told he will be gone for awhile and that I was not being appropriate to call him a joker. I responded, "Either he was joking about the refund or he is a liar, so which would you prefer I assume?" I was then curtly told to call the corporate office but they would not be giving me a refund. Crooks!

I moved my items out of 2 storage units on 12-15-2012 but neglected to notify Public Storage. I was behind 1 month on 1 of the units, so employee told me I can't make payment arrangements because unit is up for auction? There's nothing in it, and she won't cancel account until I pay in full. Yeah, right. Auction a unit that's empty anyways.

On December 1st of 2012, I found a blue lock on the unit. I had already notified the property manager in November that I was not renewing for December as I could not afford the payments anymore and had removed my lock. I had already removed most of my property and just need to get the remaining things in there. The property manager then stated that I had not paid November's rent. I gave them a copy of my bank statement and they claimed that it was not good enough. I notified the district manager that I had already removed my lock on the 1st and was no longer responsible for the unit. Today I received a notice that the unit was being auctioned off and I was responsible for November, December and January. November was paid. I am not responsible for December or January.

I was vacating my storage locker and was unable to complete the move by the evening of the 6th. When I returned first thing on the 7th, I wasn't allowed on the property until I paid the next month's rent and a penalty fee. I paid the fee and was cleaned out in an hour. The onsite manager could do nothing and referred me to customer service in California, who removed the penalty fee. They told me to contact the district manager. I contacted the district manager, Seth ** in NJ, who refused any accommodation, citing strict company policy. They're very frustrating and difficult to deal with. I should have checked out complaints before using them. They do not value the customer, only their money, and are ready to take it any way they can.

On 8/25/2012, I rented a storage unit and the TV ad advertised it for $1 for the first month. The $1 was there + $22 additional for the administration fee. I paid an additional $24.39 on 9/22/2012 as that was an additional fee that had to be paid by 9/28/2012 and the next month's rent would be $108. I was lucky to have sold all my items put into storage by 9/23/2012 one day after I paid the fee of $24.39. On 9/23/2012, I went to the office to ask for a refund as I was vacating the storage unit. The clerk told us there were no refunds so I complained to him and he called the office and was told no refunds. I paid that fee of $24.39 before the due date of 9/28/2012 but that was too bad, you did as they do not give refunds.

I think Storage Masters in Caledonia, WI is pure evil and I mean that! They are a classic example of how big businesses just gorge themselves on greed like lecherous thieves! They think nothing at all of customers' hardships, circumstances or consequential loss of personal property and they are quick to try to get it auctioned off! I was flat broke and couldn't pay my $55 a month rent on the 20th. Within 13 days, they cut the lock off and charged me $112 for it. On the 14th day past due, they sent me a lien notice, obviously preparing for an auction sale. In less than 3 weeks, my bill went from $55 to $203! I don't think the state of Wisconsin lets them do what they have done according to our laws. I really need to challenge them in court on this one!

I rented from Public Storage in April (the one dollar move in which wasn't $1), but that was okay. I had a couple of late payments but always paid the fees they wanted, etc. In the unit, I put some camping stuff, my DJ system that's worth about $1,500 and the CDS which I had accumulated for 9 years approximately. I had pneumonia in June and got late with the payment. I was called by the management (I say that lightly) and was told I needed to pay the $154.14 by the 25th or my stuff would be auctioned off. I made the payment on the 22nd. I went to the locked unit on the 31st to get some of the camping stuff out as I was getting ready for a trip, but their lock was still on and the management wasn't around to remove it. Mine had been broken off. When I contacted the so-called manager later that day, he told me I would have to buy a new lock for $17.99. That ** right there.

I have down-sized from 8 lockers to 3 over the past year. Now, I am being told by John **, Regional VP of Public Storage, that I can only be on Public Storage property for one hour per day, which he will not put in writing. The verbal intimidation is that if I violate that verbally-stated new policy, I will give them legal grounds to serve me with a 24 hour eviction notice. I have 3 9 x 28' lockers. I am sixty-eight years old and there is absolutely no way I could vacate if they served me. Instead, I am being held hostage to $765.00/mo. payments and would only be able to process my storage contents for one hour per day. Several letters to Ronald Havner Jr., the President of Public Storage and emails to District Manager Jennifer ** have gone unresponded to. People, this company provides storage at a good introductory price. After that, you have consistent problems and no resolutions. Put you storage somewhere else.

I had been with Public Storage for almost two years now. In September, I had gotten a notice of sale. I responded within 30 days to let them know that I would be down there shortly. I have been in a vehicle accident. I've been calling Public Storage since the second week of October arranging to make a payment on what I owed. I had taken out a pre-settlement loan in the same week of said auction I've notified them that the loan was approved and that it would take a couple of days within the same week of the auction. I also had my attorney contact Public Storage to assure them that the payment was on its way in a couple of days before auction date, to no avail. I then went in person to the facility. My balance due was $288. I offered $150 of what I had to at least take the lien off of my property, which was still more than half of what I owed. They declined my offer. I then showed them the pre-settlement approved contract signed by my attorney and myself days before the auction was to take place.

I submitted a payment online to comply with the invoice due dates. They sent me an email about a week later demanding payment and a late fee due to non-payment of fees on time. I found out that after the computer sent a confirmation declaring that they received the information for the payment (at the time I made it), it didn't process the payment. That was the excuse they needed to charge me a late fee. This company shouldn't be allowed to do business in the state of New York and I will contact the proper political authorities to see if there is anything that can be done about this.

I had my things stored in a unit in Stone Mountain, GA and I found that two weeks ago rats have infested all of my belongings. I keep hearing about their contract and everything, but it's not right that the insurance is only going to cover $250 of the damages. That's some **! Not only did they eat every hose in my washer, but they chewed on several of my belongings and left ** everywhere! It was disgusting. Public Storage, in my opinion, should be held liable to at least restore my losses. They did have a dumpster next to my unit in the property and did not take the precautions to stop vermin from getting to my belongings. I wish there was something I could do, but the contract seems to be ironclad.

Back in October of 2011, I rented a storage unit from Public Storage located at 4116 Austin Boulevard, Island Park, NY 11558. I rented a unit that I was told was large enough to hold the contents of a 3-bedroom home. I put most of my belongings (all of my household furniture and other items) into the storage unit. When I went back to this location on August 4, 2012 to remove all my items and have them brought back to my new home, I discovered that Public Storage had done renovations over the Winter and a pipe above my unit had burst and subsequently been repaired. However, they never notified me of this issue and when I went to remove my items, all of my furniture and quite a bit of other personal and household items were destroyed - covered in mold. There were small puddles of water on the floor and I took pictures to document all the damage.

I have a situation with Public Storage. I am moving and took a rug and some suitcases out of my Public Storage unit. Shortly after bringing them into the house, my 3-year-old, happy, healthy cat passed away. Now my other cat is in critical condition at the animal intensive care facility being treated for poisoning. I had nothing around the house that could have caused this and I racked my brain trying to figure out what happened. When I realized the only thing different in the house was the items I brought out of Public Storage, I went to the office at the facility. Ed (who would not give me his last name), said they do not exterminate. He gave me the number for the district manager, Paul **. Paul also said they do use exterminated or treat for pests.

They have horrible management and standards. This company will lasso you in with deals and then raise rates ridiculously. You will also deal with the most incompetent staff ever!

Why does Public Storage discriminate against long-term loyal customers? Only new short-term customers are offered incentives to rent. It is obvious that Public Storage does not value or care about the loyal customers who actually subsidize the promotions and incentives offered to new customers (customer service reps stated that PS does not value loyal customers). Other companies have loyalty programs. Why does Public Storage treat its loyal customers in such a shabby and shameful manner? Local employees are rarely accessible and never keep their promises to notify current customers of available units at lower rates. Shame on Public Storage for being so unethical!

We rented two storage units in the Danvers, MA location for several months. We vacated both on July 2, 2012. The local office was supposed to still be open (it was 3 pm) but no one was there. So I called the 1-800-688-8057 and was advised that my account would only be charged for two days for each unit, and also to follow up with the local manager to advise her that we vacated, which I did. I received my credit card statement last week, and was billed correctly for two days for one unit, but for the whole month on the other. I called 1-800-688-8057 again and spoke to Sheila. She wouldn't even discuss it with me because the units were rented under my husband's name. So even though the billing was to my credit card and the phone number on the account was my cell number, she refused to help me.

I have rented a storage space for at least 5 years. They went twice, then when I am ready to move out, they tell me that if it is after the 5th of the month, "you have to pay the full month's rent!" I am moving on the 10th of August. Why would I pay for days I am not using the storage after they have made so much money off me from paying $130 a month for 5 years? They scam you with the first month $1 BS that end up being 40 odd dollars or so to move for the so-called administrative fees! Please, please don't do business with them. You will be sorry! I will never ever rent from them again! They need to be investigated for scams and fraud!

When you arrive to rent a unit in a rented truck at 1pm and you wait until 1:40pm for someone to show up, you are already feeling pressured to return the truck on time (not to mention taking 2 payment checks from customers who were sick and tired of waiting, which I handed off the proprietor when they finally arrived). Sad to say, under the time constraint, I didn't fully read the lease agreement, particularly paragraph 7, which entirely excludes any liability by Public Storage under any circumstances.

My rent was raised from $107 to $135 in 3 1/2 years. I was promised by public storage employee in an email that rent would be dropped to $108 for all future payments as of 8-1-2011. One year later, I received a letter stating rent is now $146 as of 8-1-2012 to make up for money lost in last year. The company will not budge and customer reps are very unfriendly! I filed a BBB claim after I saw same unit in same storage facility going for $99 a month. I was told I couldn't get that rate, even though I was a good customer for over 5 years. I was told to cancel my contract and sign up for a new contract at $99 a month, and then move my stuff to another storage unit on the other side of the facility? It makes no sense. Public Storage tries to get you in with a low price, then with their vague contracts, really stick it to you in the coming months! Basically, as long as they give you 30 days notice, they can raise rent/fees as they please. Look elsewhere for your storage needs!

Raised the rent twice in 21 months, and other charges - I had my stuff in storage for almost two years and the first increase was for $12.00. I thought I was under contract for $120.00 and had no idea they could do this. The second increase was the week I just moved out. I paid my bill with Bill Pay and had no idea they raised the rent again. They locked me out until I paid another $10.00 and tried to charge me a late fee of $28.00 which I would not pay and they did agree but only after some loud words.

We have had a storage unit here for 11 months and we've regretted nearly every month with them. We were lured in by their infamous "$1 for the 1st month" offer (which of course isn't truly $1, but still less than a full month's rent). Public Storage is absolutely not customer-friendly. They are a corporate giant that only cares about sucking every penny out of you as possible. They will never work with you on even giving you a day past your late payment, no matter what your emergency may be. They won't work with you if there is even one time you need an after-hours code or anything, and now they have raised our rent by $20 claiming to have notified us by mail, even though we never received a notification of this.

I have had my things stored in a storage unit for a year now. They just abruptly changed my rate adding an additional $15.00. The lady said it was like being on a house every year, the rent increases. In a house, I can go in and out anytime I want!

It shocks me how any service such as this can legally raise the rates on your storage by $18.00 with a one month’s notice of this increase. Public Storage preys on people placed in difficult situations to line their own pockets. The fact that Public Storage offers dirty, unkempt units where dirt enters the units unprohibited reveals how much PS cares about their customers. The staff for the most part is okay, but they also include a few truly rude and ignorant ones. My questions on the rate increase were kindly answered by a common idiot PS employee who told me I should have left a long time ago! I suggest anyone who is thinking of using these hoodlums of the storage business to quickly find a different facility!

My property at Public Storage had been auctioned in Jan of 2011. I have been paying since then for a unit that was in another person's name like mine, Thomas. I feel that I am owed all of the money that should be paid to me. Also, I was lied to about my lock being cut and protecting my property in Feb of 2012 with this company. I have had this unit since August of 2007. I had very important papers and things that cannot be replaced. I would like to know the address and names of people to whom my property was sold, and also my money recovered for paying this. The company is Public Storage: 7800 (22316) 7800 Fenton Street Silver Spring, MD 20910, Phone: 301 585-8034. I would like to have a lawyer contact me and have this resolved.

Water damage through entire unit at 2109 Ogden Ave, Lisle, IL Public Storage. Water coming through the roof when raining, water coming through cinder block walls even when it's not raining, water seeping up through the concrete floors all the time. The entire contents of boxes, furniture and everything inside the unit were wet and moldy. They had to be thrown out at my expense! I was forced to take their insurance through Willis insurance, who as I have now found out is owned by Public Storage?! The $2,000 coverage was denied and not paid out at all. I had to pay to rent a truck, rent a dumpster (at my home since I wasn't allowed to have it brought to the property), then dispose of my entire life's belongings because of this fraudulent company.

Water coming in from the roof while raining, water coming in through the cinder blocks on the walls, water coming up through the concrete on the floors! The entire contents of the 10x30 unit were destroyed and most everything had to be thrown out! I had to pay for the dumpster to remove everything, after I have paid to rent the truck to take it to the dumpster at my home because I couldn't dispose of the moldy ruined stuff at their property! 2109 Ogden Ave Lisle Public Storage destroyed everything I owned and their illegally forced on me insurance was denied when I filed a claim! The manager was a rude, insensitive jerk who I could never get a hold of because he is never in the office. The district manager is even harder to get a call back from and even more of **.

Public storage has outrageous late fees! They told us in 2008 when we rented from them that we had to pay a one-time insurance fee. We paid it and from 2008 to 07/02/2011, we had no Insurance fees. Until 08/26/2011, I noticed them charging insurance fees. Then from 12/01/2011 to 02/01/2012, no more charges for Insurance? We did not ask for insurance and as I stated before, they said there was a one-time fee. And can someone explain to me what pro-rated means and why I never got a certified letter about my storage lien? Thanks.

I upgraded my storage unit on 5/5/2012 at 305 S Union blvd., Lakewood, CO 80228. From 5x10 to 10x10 and was told by ** that I had 24 hours from the time I came in and paid to switch the unit and to move out into the new unit. At the time, ** was present also and asked me if I could be out the unit by 2 pm on 5/6/2012 because someone could go online and request the unit as that was the only one she would have available. I told her that I would try but 4 pm would be better due to the fact that that would be 24 hours for me to move the storage. She said 2 o’clock would be great but if it can’t be done until 4 o'clock, that's fine as well. The customer trying to get that storage would just have to wait.

I reserved a 7.5 x 10 storage facility at the Public Storage Farmingdale, NY location over the phone with Jason (customer service) who sent an email confirming the price ($116) and move-in date (3/28/12). I was advised and it was confirmed on the email to arrive by 3/27/12. ** (Farmingdale office) constantly called me to come and fill out the paperwork. When I stated I was told I could come on the 27th and did not understand why I kept receiving the calls, she said there was nothing in my file. Due to these incessant calls, I made arrangements by train and car from NYC to go to Farmingdale on the 3/10/12.

My name is Khalis **. I stored some items at Public Storage on Rockaway Parkway in Brooklyn, NY from late summer of 2011 to February 2012. I fell short on some payments, but nothing serious enough to start an auction. Eventually, I made payments via telephone, mail and internet. After some time, it became difficult to contact anyone from Public Storage via phone. In any event, I had some very personal and important items auctioned off. I have made multiple attempts to have Public Storage contact the buyer and have them call me. No one has reached out to me as of yet. My wife and I have wedding gifts and personal paperwork stored that is now in the hands of someone, which compromises our safety and security. All we want is the buyer’s contact info, either email or phone number, so that we may salvage what's left, if there is anything left at all. An attorney would suffice as well.

wanted to retaliate against me. Plus, the workers and manager are lazy. So I guess they want me gone. Send funds so I can sue them.

I rent a storage, and my rental was robbed. The agent for the storage informed the insurance that she did not see any forced entry and that you would need a ladder to get in from the top. The claim was denied. Well, it's a storage and people store ladders. Also, I showed photos taken by a person who works for James Neal ** in Pasadena, CA of the damage prior to filling a claim. Their cameras do not cover vital areas. The alarms are off as well as the alarm night senors. They even leave the doors open, which allows any and every one who wants to go in and steal things without being seen all night long to do so. So who needs to force entry. I believe I'm not alone.

When mover came to pick up my furniture from the storage in Lakewood, CO, the local storage manager was nasty with movers and me on the phone. She was yelling, screaming, offered no support or assistance. She has escalated the conflict and angers all parties involved.

Public Storage auctioned off my whole life! - I have been renting from Public Storage for the last 3 1/2 years. I admit I have been late several times and several times, they charge me several different amounts of late fees (Examples are $51.40 on 07/10/2009, $211.40 on 07/10/2009, $441.50 on 11/19/2010, $136.30 on 02/11/2011, and $300.00 on 01/29/2011). Those are late fees. That’s not even including our monthly rent, which started at $47.39, never got a dollar move in! That was in "2008", by the end of "2008", my rent was now $232.00 and every month until "2010", now $242.00. Then, from "2011" till now, $262.00.

I have been paying late for the last 2 years, and I understand that if you don't pay, my things will be auctioned! But since I always pay even though late, it does not give the manager the right to treat me and my wife like dirt! The manager tried all to make it impossible to make my payment today, 2/28/12, before 11:30am. I called since 10:30am and at 11:00am, and the manager told my wife that it's too late and that the people were there to buy my things!

My items were auctioned off. When I called the facility to find out what I can do to obtain some personal information I had in the storage, I was told that they would contact the buyer, and it would be up to him if he wanted to contact me. My identity can be stolen from this. How can I protect myself?