Mayzlin Relocation Reviews

Here I am, one month in, and Mayzlin is now citing that same 30-business-day window as the actual terms of our agreement. That’s six weeks of sleeping on an air mattress - no TV, no furniture, no kitchenware. My route and truck haven’t even been scheduled, let alone delivered. I could have planned around this if they’d been upfront from the start. Instead, they lied outright - the 30-day window isn’t DOT-mandated, and 14 days was never their worst case, let alone realistic.

Take a closer look at their positive Google reviews: they all read the same, come from accounts with exactly one review, and name-check the moving crew (no one introduced themselves to me, and I certainly wouldn’t remember names two weeks later if they had). Save yourself the mistake I made. Stay far away - this is the most disorganized, incompetent operation I’ve dealt with, and their ethics match.

Frank placed me on hold to speak with his manager, then returned and assured me they could deliver our shipment within 7–14 days of pickup (June 15), specifically promising it would arrive before July 1. Based on that assurance, I agreed to proceed and paid Mayzlin. Unfortunately, those promises were never kept. After our belongings were picked up, we called Mayzlin’s customer service line every day for more than three weeks, leaving voicemails each time. Their recording promises a callback within 24 hours, yet we never received a single return call. We also sent numerous emails and repeatedly contacted the sales department, where we were continually told a manager would call us. No manager ever did.

Whenever we questioned the missed delivery timeline, we were simply told, “It doesn’t matter what Frank told you. The contract says we have up to 30 business days to deliver.” Rather than acknowledging the verbal promises that influenced our decision to hire them, they repeatedly hid behind the fine print of the contract.

Communication throughout the process was unacceptable. The tracking portal listed July 9 as the latest delivery date, which passed without delivery or explanation. We were also told the promised GPS tracking was unavailable because their system was “broken.” During one conversation, a representative admitted the company currently had no managers because they had recently resigned, leaving no meaningful way to escalate customer concerns. Instead, delays were blamed on staffing issues, the holiday weekend, the busy season, and Utah being a difficult delivery destination—none of which were mentioned during the sales process.

Another major disappointment was learning that Mayzlin did not even complete the delivery themselves. One of the reasons we chose them over a moving broker was because we were told they used their own employees and trucks throughout the move. Instead, the driver who contacted us worked for a third-party carrier contracted by Mayzlin, and our final payment was made to that company instead.

The most frustrating part of this experience was the stark contrast between the sales department and customer service. Sales representatives were always available to answer calls, collect payment, and make reassuring promises. Once our belongings were in Mayzlin’s possession, communication essentially disappeared. We spent nearly a month in a new state without our furniture, clothing, and household essentials while being met with excuses instead of accountability. Based on my experience, the service we actually received was dramatically different from what was promised when we agreed to hire Mayzlin. I would not recommend this company to anyone planning a long-distance move.

We told them several times that we needed the household delivered immediately. When the day came that we scheduled to have the household delivered I was informed that it was in storage, even though I said to not store anything and to deliver immediately. Nobody could tell me why it was in storage and again I was not able to speak with a supervisor. I call everyday and am sent to a voicemail. I had one person call me back who couldn't tell me where my stuff was or when it was getting delivered. I have been calling for days and no one is answering the phone. This has been the worst moving experience and I'm in shock of how unprofessional this company is. I still have no idea where my stuff is or when it is getting here. I would suggest renting a truck and moving on your own over hiring this company. This should be illegal.

On delivery day, the crew consisted of the company driver and two local individuals hired to assist with unloading. Mayzlin advertises disassembly and reassembly services. While our beds and cribs were disassembled before transport, the company representative asked me how to reassemble them upon delivery. More concerning, the cribs were reassembled improperly, with screws left protruding and other screws completely missing. Given that these cribs were for our young children, this created a serious safety concern and required me to disassemble and reassemble them myself.

The most troubling aspect of the move was the extensive damage to our belongings. Having completed numerous long-distance moves, I understand that occasional damage can occur during transit. However, I have never seen such a large number of crushed boxes, broken items, and damaged possessions. The volume of damage was far beyond what would be considered normal or acceptable.

When the driver presented the delivery paperwork, I declined to sign because it stated that all items had been delivered in good condition. After I informed him that I had documented the damage with photographs, he required me to walk through the shipment and identify damaged items while he took photographs for the company. During this process, he opened boxes and handled our belongings carelessly. His demeanor throughout the interaction was rude and unprofessional.

The claims process was equally disappointing. Mayzlin uses CSI Claims, a third-party claims administrator retained by the company. After weeks of waiting and only shortly before the claims deadline, we finally received a settlement offer. Despite the extent of the documented damage, the proposed compensation was just $120. I rarely leave negative reviews, but I feel compelled to share this experience in hopes of helping others avoid the same frustration, stress, and financial loss. Based on my experience, I cannot recommend Mayzlin Relocation LLC and would strongly encourage anyone considering their services to look elsewhere.

We finally got that sorted, again no communication about when they were going to show up until the day before. Then they charged me extra $$ to take stuff off the truck! They knew from the start that everything was going from my home to a storage unit but they wrapped everything with blankets then wanted to CHARGE me $30 PER BLANKET when it got here. Why wrap everything in stuff that you are going to charge me for or have to remove when you know it's going to a storage unit and not a home?? Money money money at every turn. Hundreds of dollars more than the original quote. The movers were nice on both sides but already I see broken furniture. Zero stars for customer service, Mayzlin is slimy. They promise the world then make you pay pay pay before they hand over your stuff in whatever the heck condition it's in now. Use a different company or just set everything on fire and buy new wherever you're going.

When our stuff finally did arrive, the driver told us he was alone and had no help. He needed us to meet him on the side of the road where we had to unload his semi truck ourselves into a moving truck that we paid for on top of paying for movers. Our boxes were covered in rat urine and droppings. No one has ever reached out about paying us back for our delayed shipment, no word from CSI on our pitiful payment for missing belongings, no discount for having to do have if a full pack and move ourselves. They are liars, scammers and fraudulent. This company should be shut down. Save yourselves and use literally anyone else.

Mayzlin had my new address; they could have easily told me this weeks ago as part of my quote. Instead they tell me 18 hours before delivery (3 business hours, which is an eternity with this company because they don’t answer the phone or return calls) that now I need to pay them $500 to deliver my stuff on a normal truck or else rent a U-haul. It’s an absolute scam. I don’t understand how this company is number 1 on Forbes’ list for long haul movers.