Mayzlin Relocation Reviews

AVOID ! STAY AWAY!!!! Hiring Mayzlin Relocation was an expensive mistake. After my partner was laid off, we had no choice but to move so we hired Mayzlin. This company is predatory and will not only lose, but damage your items. There are sentimental items that they lost which cannot be replaced. Lesson learned. *DO THIS* : I encourage everyone to file a report with the Better Business Bureau, Federal Motor Carrier Safety Administration (FMCSA) , and your State Attorney General. We just want our items returned.

I hired Mayzlin Relocation expecting a professional moving experience. What I got instead was damaged furniture, a broken claims process, and a company that made it virtually impossible to recover anything for the losses they caused. Several items arrived damaged — broken furniture, broken mirror, and boxes that were clearly mishandled despite being properly labeled "fragile." The damage was obvious and significant, not the kind of minor scuff you might expect from a long-distance move. The real nightmare began when I tried to file a claim. The process was confusing, poorly communicated, and seemingly designed to exhaust the customer rather than resolve anything fairly. Timelines were vague, follow-up was minimal, and responses from their team were slow and unhelpful.

I would give this company zero stars if I could. This was a move from CA to ND, and it’s our third cross‑country relocation, so we know what to expect from the process. Our household goods were picked up on 4/20. We specifically requested that nothing be delivered before 4/29 because we wouldn’t arrive at our new home until then. Despite that, the company didn’t even load our items onto a delivery truck until 5/3. As of 5/5, our belongings are still sitting in California.

3 weeks before our move with Mayzlin Relocation we found another moving company. The company makes it very difficult to cancel, with the contract stating that "Customer must verify that the cancellation notice has been received for a complete refund of prepaid deposits" which means once you email asking to cancel, they need to call you back and confirm verbally, AND they need to send you a "refund form" you need to sign and send back. They said it would take 7-10 business days. I spoke to Joseph who would not let up and asked over and over again why we went with another company stating "we are entitled to know why" and that "it is odd to cancel". He then sent in a text message: "Thought you said you were going to let us know who you went with. Hopefully wasn't some scam broker like [customer name] was talking to originally".

They have hundreds of fake 5-star Google reviews to hopefully hide the real ones they can’t report. I was the one who reached out for help so shame on me for believing. About three months ago I contacted them about a long distance move. After a quote and a tour I was satisfied. I sent my deposit as a token of good faith to them. To my surprise they asked me to send my deposit to NR Marketing. After weeks of no contact when I called I learned my number was blocked. Come moving day no movers showed up. So I was mad. Of course, I reached out to the company only to get no help. I’m now hiring a forensics investigator to start doing research for where the linking is between these two companies. Someone is born in

The delivery itself was *fine* not too much damage. But our experience with sales and management was absolutely awful. When you're researching moving companies: keep moving. Don't hire Mayzlin until they get better management.

Avoid Mayzlin Relocation. I’ve made this exact move with many different moving companies and Mayzlin is the worst service experience and move I’ve ever had. Communication only occurs when there’s money involved. They hounded me for a quote and then after the QA call, I could barely get anyone on the phone again. Accuracy is not a priority to Mayzlin. During a 45-minute QA inventory review I asked for items to be removed that I would no longer be bringing, but the corrections were never made. Multiple follow-up emails and calls were ignored. I ended up paying for more cubic feet than what was actually included in my move.

Initial contact with Mayzlin was very positive and upbeat. Seemed like a great company compared to others I'd researched. Shared my concerns about prior moves where possessions were not delivered or lost in transit. Was assured that this company had no such problems. Also stressed that the delivery schedule was important as we'd be closing on the new house and wanted our stuff delivered when we moved in. Was also assured that the date we agreed upon was workable. As it turned out, we lived out of suitcase with no furniture for 12 days before they delivered our possessions. Could not get anyone at customer service when I called for updates. When the delivery was finally made, I asked if everything was included and was told that it was.

Do not fall for this company’s fraud. They are based out of Florida. I went into their office looking for my stuff. When I walked in it was basically a call center. The sales rep originally told me they were in North Carolina. When I googled the North Carolina address it was in a hotel! This company is a fraud. If you see online in Yelp, Reddit, and here where they can’t hide real reviews the company is terrible.

Had an extremely unprofessional and stressful experience with Mayzlin Relocation and would not recommend them to anyone. I was told I would receive my pickup window five days in advance. Instead, on the day I had already planned my move around, I was told they would be coming the following day. When they did arrive, they were later than the time they had provided. I was also told my belongings would arrive within 3 to 10 business days. It took 47 days to receive my items. During this time, Mayzlin stopped answering my phone calls and emails. When I was able to get someone on the phone, they were rude and unhelpful. It got to the point where I had to call from other people’s phone numbers to the sales line just to get someone to answer, as they were clearly screening my calls.