Mayzlin Relocation Reviews

We finally got that sorted, again no communication about when they were going to show up until the day before. Then they charged me extra $$ to take stuff off the truck! They knew from the start that everything was going from my home to a storage unit but they wrapped everything with blankets then wanted to CHARGE me $30 PER BLANKET when it got here. Why wrap everything in stuff that you are going to charge me for or have to remove when you know it's going to a storage unit and not a home?? Money money money at every turn. Hundreds of dollars more than the original quote. The movers were nice on both sides but already I see broken furniture. Zero stars for customer service, Mayzlin is slimy. They promise the world then make you pay pay pay before they hand over your stuff in whatever the heck condition it's in now. Use a different company or just set everything on fire and buy new wherever you're going.

When our stuff finally did arrive, the driver told us he was alone and had no help. He needed us to meet him on the side of the road where we had to unload his semi truck ourselves into a moving truck that we paid for on top of paying for movers. Our boxes were covered in rat urine and droppings. No one has ever reached out about paying us back for our delayed shipment, no word from CSI on our pitiful payment for missing belongings, no discount for having to do have if a full pack and move ourselves. They are liars, scammers and fraudulent. This company should be shut down. Save yourselves and use literally anyone else.

Mayzlin had my new address; they could have easily told me this weeks ago as part of my quote. Instead they tell me 18 hours before delivery (3 business hours, which is an eternity with this company because they don’t answer the phone or return calls) that now I need to pay them $500 to deliver my stuff on a normal truck or else rent a U-haul. It’s an absolute scam. I don’t understand how this company is number 1 on Forbes’ list for long haul movers.

The most infuriating part? When I attempted to dispute the outcome, I was told I needed to provide documentation that was simply impossible to substantiate after the fact. Photos, estimates, original receipts for items years old — the burden of proof placed entirely on me, with no acknowledgment of their crew's role in the damage. There is no reasonable mechanism for a customer to "prove" damage that occurred entirely in their possession and care. Mayzlin may look legitimate on paper, but their accountability ends the moment your belongings leave their truck. If you value your furniture, your time, or your sanity — look elsewhere.

Mayzlin claims our 14‑day delivery window began on 4/29, not 4/20. Had we known that, we would have given a much earlier delivery date. Their communication has been exceptionally poor throughout this entire process. We are now paying out of pocket to stay in an Airbnb while we wait for Mayzlin to finally deliver our items. This has been the most frustrating move we’ve ever experienced, and I regret not sticking with International Van Lines. We’ve called multiple times and sent emails, yet no one will call us back.

When I texted back and just asked for the confirmation he texted back "You got the verbal commitment 3 different times now, stop acting like we're trying to keep your money I can guarantee you we're not. Now if you don't mind letting us know who you went with that would be great." When I thanked him for putting it in writing he said via text "You bet! now are you going to tell us who you miraculously chose over us 3 weeks later...." I've never encountered such unprofessionalism and rudeness from a company, moving or otherwise. Why we're cancelling and who we're going with and when it's well within their timeline is none of their business and to hold our money hostage or try to keep us on the phone until we answer is absolutely ridiculous. The company reeks of entitlement and desperation. And knows nothing about customer service. Stay far far away from this company.

1) Over-promise how long the shipping will take in order to land the sale: Two different employees told me it would take 4-11 days and their website says 5-10 days for the mileage of my trip. It ended up taking 30 days. You sign a contract giving a latest delivery date that you think is 'worst case scenario latest date' because of the humans you spoke to that said it would get there way earlier.

2) Impossible to get updates on shipment: from the time they loaded the truck I couldn't contact Mayzlin for 3 calendar weeks and I thought they just stole my stuff. I sent several emails to the sales and QA guys I'd worked with and left several voicemails for "customer care". Taking all of someone's earthly possessions then ghosting them for 3 weeks is absolutely wild.

3) You know a moving company will nickel & dime you, but they grossly underestimated the size of my shipment (so I paid 50% more than estimate) but the worst part is that they tried to charge an extra thousand dollars at delivery because they said the truck couldn't get to my house. I had to argue with them for days and show them photos of other trucks entering and exiting for my neighborhood for them to finally agree to send the semi and hey what do you know! Of course it got down my street just fine. They tried to charge an extra thousand dollars sight unseen.

My confirmed 9–11 AM pickup window was changed the evening before—conveniently after the office had closed for the weekend—to 3–5 PM. There was no explanation and no way to reach anyone. No one ever bothered to call me back despite repeated messages with their answering service. I was later told by QA that there was no operational reason for the delay.

Despite confirming in advance that a semi-truck could access the delivery location, and providing documentation that the semi could, in fact, fit in all 4 of the provided options. The driver refused to deliver and forced a shuttle transfer to a smaller truck, adding roughly $600 in extra charges. I was also charged for a “long carry” even though the truck was parked less than 75’ from the building entrance, which is the typical standard for moving companies.

Upon delivery, movers refused to reassemble furniture they had disassembled - that I had paid for them to pack originally, handled items carelessly, and did not properly verify inventory at multiple points from the transfer to/from the semi, to delivery confirmation. Three boxes were initially missing and later found sitting unattended in the building lobby. From ignored communication to inaccurate inventory, unexpected fees, and careless handling of belongings, this move was disorganized and unprofessional from start to finish. Mayzlin Relocation should be “never consider” for anyone looking for a good moving experience.