Mayzlin Relocation Reviews

I contacted Mayzlin and I was impressed with my original sales call and the quote to deliver the items in 7-10 days. I was moving into a new place and was told "we run from the Pentagon to Camp Pendleton all the time" so we always have trucks moving from DC to California. Sounded promising. And because it was veteran-owned and supports veteran employment, I thought, great - I'm willing to pay more to support the cause. I loved the idea of no subcontracting for the actual moving process and that my items would be picked up on a Saturday and immediately head my direction.

NONE of that happened. They secured my business, rushed me through the contract process, I signed and they DISAPPEARED. My items were picked up on a Saturday by a subcontracted set of movers and taken to an undisclosed location in Maryland - which no one ever discussed with me. Customer service refused to give me the address of where my items were being held - told me to look it up. HOW? Once they missed the first quoted delivery date, I called, texted, emailed, and they said there's no point in calling us because we can't tell you when your items will be placed on a truck. "Your stuff will be there when it gets there." Wow.

After that extremely rude encounter with customer service, they stopped answering me entirely. No texts, calls, or emails were ever acknowledged. Want to talk about a helpless feeling. They made $3K via Zelle, have my entire house and all my belongings in an unknown location, and they stopped answering the phone or emails. I bought hundreds of dollars of temporary things - air mattress, sheets, pots, pans, towels, etc. to survive while I waited and waited with no one answering the phone or returning texts or emails. Eventually, my items were delivered, four weeks after the original delivery window. My leather couch was punctured and discolored from the moving straps, the white tv stand ruined with black marks and scratches.

Here's the kicker: They bullied me into paying before they could start unloading - I didn't even know if the items on the truck were mine! They overcharged me by $293 and told me that's what claims are for - deal with it there. So I was forced to pay MORE despite the delay and breach of contract just to get the items off of the truck. I was told if I didn't pay, they would charge me $1000 a night for holding up the driver until I paid. What can a person actually do in this situation? The driver who showed up hired some other guy off of task rabbit or craigslist - he was kind, but obviously, just a random guy off the street - again, subcontracted. In the end, my items made it - but the roller coaster of emotions was not worth it. NEVER again.

I called nonstop for days, and when I finally reached someone—Michelle from customer service—she yelled at me, said the company has no supervisors, claimed she couldn't help, and told me to “take it up with Joseph.” I called Joseph, and—surprise—he says he can't help either. Apparently, this company operates with zero accountability and no management. At this point, I genuinely don’t know what to do. I’ve been scammed out of my money and possibly my entire move. This was hands-down the worst decision I’ve ever made. Please, do not trust this company—save yourself the heartbreak, stress, and financial loss. I wouldn’t wish this experience on anyone.

When I raised the issue, I was told to “look at the contract”—completely disregarding the verbal assurances made by your sales representative, Donnie, who had assured me there would be no problem. To make matters worse, my furniture was essentially held hostage until I paid the unexpected fees. This experience felt deceptive and predatory. I urge future customers to read every word of the fine print and not trust what your sales team promises. Based on my experience, it’s clear their priority is closing the deal—not delivering honest service.

The men asked what kind of tip they would receive and asked my cleaning lady if there were any snacks for them. They stepped on my wool rug and left red clay foot prints that I had to scrub out. They complained to my husband about having to take boxes to their appropriate rooms because they were all the way upstairs or downstairs.

There was an incredible lack of attention to detail. They left the couch on its side in the middle of the room, put boxes that were clearly labeled in the wrong rooms. They did not put the beds together as we were told they would do. The furniture and boxes were left in the middle of the rooms and were stacked so poorly they fell over. I took photos for proof.

Contrary to what they offer on their website, the company demanded we pay them cash and threatened that they would not unload our stuff off of the truck until they received it. We have a very large home and the company only provided 4 men to unload an entire semi truck. They had poor attitudes and demonstrated complete exhaustion before the truck was unloaded. They were also at our home beyond appropriate hours and were late for pick up and drop off. We felt we were very misled and absolutely disappointed with the service the men provided and we would not recommend their services to anyone. We believe there is a very specific reason cash is demanded and the above is evidence of that very reason.

They picked up my things 8/4. I didn’t see my things until 9/21. I called and called and no answer. When they would finally answer, the woman in the most unempathetic tone basically said “stop calling, we will call you when were ready to deliver. We have 30 days from the date you said you’re available.” I was flabbergasted. So now, not just 2-3 weeks from pick up, but from 8/11 when I said id be in OR to receive my things. I was paying for hotels, airbnbs and eventually a new empty place. I had to go buy a ton of temporary things to live, not to mention I was starting my new job with barely any of my clothes.

I was expecting according to the very rude woman that I would then be getting my things by 9/11. Nope. Called and called for days, no answer. They finally called me back and rudely told me again “my supervisor talked to you before and told you that we would call you 24 -48 when we load your things and it's on the way. AND, we don't deliver on weekends.” So now I also need to miss work for whenever they decide to show up. Cool.

So I finally got a text message that weekend (now days beyond their own deadline), “we will be loading your things this weekend. It will come within 5-8days.” 9/18 no word from them. I texted again, “were my things loaded and are they on the way?” No answer. 9/20 I get a call from the guy saying they’re a day or 2 away. Here's the next kicker! “Give me your address so that I can confirm that we can fit our 18 wheeler on your street.” Now what neighborhood would you EVER be able to fit one? So they charged me an additional $650! He said he would need to move my things onto another truck to bring it.

They showed up in 39.99 Uhaul with my stuff and other peoples. And remember they only have their own professional movers come? Well he hired some local random young guys (very kind individuals) but very little experience. They showed up following the uhaul in their car and everyone reeking like weed. Which is their business on their own dime/time, and not mine. Knicking walls, and not knowing how to carry things. I had to advise them so that my things didn't get broken. I'm filing a claim now to receive my measly $25 a day over the contract date that they didn't deliver. I filed the claim and they denied this as well. Offering $100. Moral of the story: nothing can be more stressful than not knowing if you'll ever see your whole house again. Do your research beyond google reviews and apparently don't trust @forbes list. Previously I got a pod, they always deliver on time and I hired local movers. I will always go that route in the future.

It was a Sunday and I could not go to my bank. So they wanted me to pay them through a money app. In the end, we thought it had been figured out and they were on their way. I was happy and thought they would be driving my furniture to the storage facility in Seattle that I had rented. I left the house when they left and took to the road to Seattle. On my way I got a phone call from a truck driver telling me that they had not received payment and that they had had to transfer my furniture and all my belongings from the small truck to a larger truck to make the trip. Additionally, they had researched the location of the storage unit and would not be able to deliver my goods to the storage unit because their truck was too large. I was told that they would have to unload my furniture and reload it to another smaller truck and that it would cost me an extra thousand dollars.

I contacted their customer service and was told I should have read the fine print and I’d have to pay if I wanted my furniture. I literally got a thick ream of papers THE DAY the movers arrived… I had had no chance to read before they were packed and gone. I was furious. As it was, I had had to pay $3000 more than what I was quoted. No one had told me about this potential issue. Let this be a warning to future customers. I arrived in Seattle and immediately researched how to properly pay this company. I didn’t want my belongings hijacked. Within two days my furniture arrived at my storage unit. One man hired two local guys to help him unload and pack my storage unit. I sat in my car as I watch them handle my furniture and boxes.

By the time I got my belongings, they had been loaded and unloaded six times and the cost had gone from $9k to 13k. In the next couple of days, I went to the storage unit to retrieve some of the items I needed. That’s when I uncovered some of the damage that had been done to my belongings. Antique furniture had been dismantled and not properly protected, showing damage to the wood; an entire box of heirloom Limoge porcelain dishes was crushed, dressers had missing handles and casters, my new expensive mattress had been dragged through some dirty black stuff; the top to my antique chest had been ripped off one of the hinges.

As I am still waiting to sell my Montana home to be able to purchase one in the Pacific NW, I have not yet been able to empty my storage unit and I am sure more damage will be uncovered. This company cares about getting their money, but customer care, good communication and proper handling of the belongings entrusted in them is seriously lacking. I would never recommend this company.

This entire process has been beyond frustrating. I could’ve gone with another service, but I chose this company because I spoke with a representative who assured me they could deliver within the timeframe. I even explained that my previous carrier wouldn’t be available until the 26th, and they guaranteed they could deliver faster yet here we are.

Update: After an entire month of waiting, my items were finally delivered on the 11th of February far beyond the promised timeframe. And yet, the nightmare didn’t end there.

• When I carried my TV upstairs, I noticed the box was caved in, and the screen was completely shattered.

I pointed this out immediately, and the response? “Call customer service.” So I did. Now, I’m stuck in a claims queue, currently at number 202 I started at 278 and it can take up to 90 days just for an update. To make matters worse, they charge $75 per flight of stairs and have the nerve to define a flight as just seven stairs.

Final Thoughts: This was, without a doubt, the worst moving experience I’ve ever had. Not only was I blatantly lied to about the timeframe, but my belongings arrived damaged or completely broken. This company made big promises to get my business and then delivered nothing but delays, damage, and disappointment. Would I ever recommend this company? Absolutely not.

Update: On March 24, 2025, I was informed that my claim for my damaged TV was denied because I had packed the TV myself. However, I followed the company’s instructions precisely—I purchased the recommended TV box and used foam and bubble wrap for protection. Upon delivery, the mover caused additional damage by putting a hole in my wall with a mechanical dolly. The TV box itself was bent, as if it had been struck by the corner of another box, indicating that the damage occurred due to mishandling during transport. Regardless of who packed the TV, it is evident that the damage was caused by the careless handling of my belongings. Overall, this has been an extremely disappointing experience. The company’s lack of care and accountability, along with the excessive charges, made this the worst moving experience I have ever had.

We are now also somehow responsible for a $400 storage fee because the free 30 days ended on December 15th yet we confirmed for dispatch on the 6th meaning our stuff should’ve been on the way, not in storage. There was zero communication from Mayzlin we only found this out because we got our house keys sooner and wanted to move in a few days early. Come to find out we might not be seeing it till February. Michelle claims they are not in breech of contract but they are and the texts prove it.

We verified dispatch on the 6th of December so 30 days from then is when delivery should happen NOT 30 days from January 2nd when we said we would be moving in. Because where does it make sense to deliver AFTER someone says they need to be moved in BY the 2nd? We have a 1 year old we cannot live without furniture and his necessary things. This has been SO unprofessional and the worst experience I have ever everrrrrr had with a moving company. I have filed a complaint with the BBB since they are accredited and I also have been in touch with the Attorney General of North Carolina. Do not work with this company.

-Preparing for a potentially long wait for delivery and, if possible, budgeting for a dedicated truck or expedited service.

Some pros and cons:

Pros: The salesperson was friendly, patient, and well-informed, answering all our questions upfront. On moving day, the movers were strong, efficient, and worked hard to keep things moving quickly, and were very personable and upbeat.

Cons: Several issues complicated our experience. First, the initial estimate was surprisingly low due to some missed items, and a later review by a QA specialist raised our cost by $1,700 due to an increase in cubic footage. This was a shock, especially close to the move date.

The payment process was also challenging. Mayzlin only accepts cash, USPS money orders, or Zelle—not credit or debit cards or checks. We tried Zelle, but ran into numerous complications, with our bank reporting issues with Mayzlin's bank credentials. This led to some frustration back-and-forth with no resolution. There were also fees we were hoping wouldn't apply, like a $638 shuttle fee because our items were loaded onto a 65' semi-truck, requiring a transfer to a smaller truck for final delivery. Also a $75 "long-haul" fee because our apartment was 75 feet from the building entrance, up one flight of stairs.

Delivery took 10 days, with an additional one-day delay due to technical difficulties. When the movers arrived, our final bank check took extra time and hassle to process. They forgot to unwrap a few items and even forgot one of their moving blankets. Then, later that day, we received a text that they had forgotten one box, which they returned about an hour later along with an additional item that wasn’t ours. Despite our follow-up text, we received no response and ultimately had to donate or discard the extra item. Lastly, a few items were damaged: a glass vase’s top was broken, a ceramic dish was shattered, and one piece of furniture sustained minor damage. In hindsight, American Van Lines quoted us about $1,000 less for similar services, including the shuttle fee and dedicated truck.