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New Start Relocation Reviews

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Edited by: Morgan Cutolo

About New Start Relocation

New Start Relocation (USDOT #3545015) specializes in long-distance moving and offers full-service packing options. The company is licensed, bonded and insured, and it’s family-owned and -operated. It doesn’t provide pricing online, but you can request a free quote by filling out a form on its website or by calling.

Visit newstartrelocation.com
Pros
  • Free estimates
  • 24-hour customer support
  • Fair pricing on long-distance moves
Cons
  • Unclear service area
  • No in-home estimates
  • Local moves can be pricey

New Start Relocation Reviews

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    1 featured review
    How do I know I can trust these reviews about New Start Relocation?
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    Page 8 Reviews 825 - 975
    Customer ServiceMoversQuote AccuracyPunctuality & SpeedCommunicationTimeliness

    Reviewed Dec. 3, 2022

    Responded to me within a day of requesting an estimate, and accomplish accordingly basis my moving time on Thanksgiving weekend. They also called me to check whether a next day delivery was possible due to having another family moving down to the same area. Moving team called ahead to let me know they were on their way, arrived timely and moved all within a few hrs. They also came early and unloaded everything professionally but still carefully.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the great review! We’re glad we could accommodate your move on Thanksgiving weekend and that our team communicated clearly throughout the process. It’s great to hear the crew arrived on time and handled everything carefully and efficiently. We appreciate your trust and are happy we could help.

    Verified purchase
    CoverageMoversDamageRefunds & PayoutsMaintenancePackingInsurance

    Reviewed Dec. 1, 2022

    The mover destroyed, scratched, broken glass ALL furniture. Not one piece of furniture NOT destroyed. Several pictures broken glass and ruined pictures. Large tool boxes bent up. Cigarette burns on towels I supplied them to use for move since they did have materials to pack things in. They came with no packing materials. I told the dispatcher on the final rundown of move what I needed to be packed.

    Picked up other person's belongings on the way and I believe that’s how our furniture was destroyed. I was in tears while they unpacked. Now I have to look at ruined items everyday for the rest of my life. They sent me the info to process an insurance claim. The claim company says Eagle Moving Group is not a moving company. So what can I do except feel stupid for using a Brokerage Company. Never ever use this company. Owners will not speak to you. We deserve a FULL refund. On another note every box I packed absolutely nothing broken,

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    New Start Relocation
    Response from New Start Relocation

    We’re truly sorry to hear about the damage to your belongings and the distress this has caused. Moving is stressful enough without having to deal with broken furniture and ruined items, and we understand how upsetting it must be to see your possessions in that condition. We regret that your experience did not meet the standard of care we aim to provide. We take feedback like this very seriously and sincerely apologize for the frustration and emotional impact this has caused.

    MoversPunctuality & SpeedDamageStaff

    Reviewed Nov. 24, 2022

    Crew were brilliant. They were on time, professional, ever so friendly, very careful and hard working. For the 2nd week later, we requested them again but only he was available. He brought along two fellow worker who were just as brilliant. The entire move was seamless. Thanks to EMG and the team for hard work and professionalism. Definitely recommended moving company!

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the wonderful review! We’re glad our team could provide professional, friendly, and careful service. It’s great to hear the second move went just as smoothly and that our crew delivered a seamless experience. We truly appreciate your recommendation and are happy we could help.

    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed Nov. 24, 2022

    We just now used this moving company to move from our items from FL to CA. The team was really excellent! They were all very prompt and clear in all their communication. Their quote was competitive and there were no extra charges added to the estimate. We also used their packaging service for part of our goods. The packers were highly professional, friendly, and very careful. I highly recommend them!

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the wonderful review! We’re glad our team could provide clear communication and a smooth move from Florida to California. It’s great to hear the packing team was professional and careful, and that your estimate stayed accurate with no surprise charges. We truly appreciate your recommendation and are happy we could help.

    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRatesTimeliness

    Reviewed Nov. 24, 2022

    Working with Eagle Moving was a overall a good moving experience. The complete process from start to end was well documented, descriptive, and handled in a appropriate and professional manner. The account manager was VERY KIND WITH SETTING UP THE MOVE. Kind with setting up the move and explained the planning and prices. The movers were awesome to work with. They called up front on moving day to give an estimated time of arrival and even arrived a bit ahead of schedule.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the wonderful review! We’re glad the process from start to finish was smooth and well organized. It’s great to hear our account manager was helpful and that our movers arrived early and provided great service. We truly appreciate your feedback and are happy we could assist with your move.

    MoversPunctuality & SpeedPackingStaff

    Reviewed Nov. 23, 2022

    I'm super impressed with the moving service I got from Eagle Moving Group. They assisted us pack up our two-bedroom home and move everything into storage unit. They were so friendly, thorough and so fast! It would have taken us all the time to take part furniture and move it. I was very stressed about moving our furniture and other belongings because this is the first time in my life I've ever really possess furniture and thinking about moving all of our home REALLY STRESSED ME OUT. I'm so thankful for Eagle Moving and how easy they made this!

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the wonderful review! We’re glad we could make your first furniture move easier and less stressful. It means a lot to hear our team was friendly, thorough, and efficient. We truly appreciate your trust and are happy we could help.

    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsPackingStaffRates

    Reviewed Nov. 10, 2022

    When we originally got the quote, the rep said to us to buy the large boxes at Home Depot. But when he put it in writing, he wrote medium. So, we got charged $2,000 extra for the move. I called them and said, “Would you guys bring the box?” And he said, “It's gonna be too expensive.” But at the end of the day, it ended up being the same thing because my uncle got charged double of what the move was originally quoted for. I tried to call the person who gave us the quote and tried to talk to him about it. He was on vacation. For some reason, I never got in touch with him, so did my uncle. He ended up talking to him.

    There is no good communication with whoever the seller was. I tried to reach out. I called and we asked to talk to him directly. Because we tried to talk to the other seller, but they were, “Oh, no, we can't do anything because this is in the contract.” I said, “Yeah, it's in the contract. But the thing is when we signed the contract, we didn’t notice that he wrote medium boxes instead of large. And he told us to go to Home Depot and purchase large boxes.” But they already have their stuff here, we're grateful for that, and everything was in shape.

    It ended up being $4,200 instead of what we got quoted for. It was twice as much for the move, so I'm a little upset. Especially when you're moving from one state to another, there's a lot of money involved of the things that you need to pay for. And if you're not quoted correctly, that affects your budget. If you're the customer, you have to read what he writes. But if you're the seller, make sure you're not saying large but you're writing on the contract medium because it's not fair to the customers.

    When we got scheduled to have the third-party company pick up the move, we didn't get a new document saying, “This is gonna be the new charge.” We were just told, “Oh, no, you need to pay it or else we're not taking your stuff.” And there was nobody that could answer the phone call because Eagle is in Florida and they were moving from New York, but we were in Texas. So, it was 6:00 AM in Texas, 7:00 AM in New York, and the moving company was there. It was a mess. And it was the end of the month. So, my uncle had to get out of his apartment because he was gonna get kicked out.

    Eagle Moving is good. You just gotta watch out with the prices, and you have to read the contract that they're gonna send you because they might just forget to write the correct box measurements. If Eagle Moving can give us a call and talk to us like a regular representative of a company would, it would be nice to explain to us why they said large, and they charged medium, and we had to pay extra $2,000. I'd like for them to take a bit of responsibility.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your experience. We understand how frustrating it can be when a quote does not align with the final cost, especially during an interstate move where budgeting is critical.

    Our estimates are based on the inventory details documented in the contract, including box counts and sizes. We regret the confusion regarding box size notation and acknowledge that this should have been communicated more clearly during the quoting and confirmation process. While the contract reflects the agreed-upon inventory, we understand how discrepancies between verbal guidance and written documentation can lead to frustration.

    We also apologize for the stress caused by limited availability to address your concerns on the day of pickup. That situation should have been handled with better coordination and communication.

    We’re glad to hear that your belongings arrived safely and in good condition, and we appreciate your feedback regarding contract review and pricing transparency. Experiences like this help us improve how we communicate estimates and confirm details with customers before moving day.

    Thank you again for sharing your concerns.

    Verified purchase
    MoversQuote AccuracyDamage

    Reviewed Nov. 10, 2022

    We are going through some hoops with Eagle right now. They significantly underquoted us space-wise. We told them our budget and we showed them everything in the house and they told us it was going to be X amount of space. They got to our house and the movers were like, "Yeah, that's not gonna be enough. You have to sign this form that says it's going to be an additional $2,500 to get everything. We can't do it until you sign this." So, I was like, "Okay, I'll sign it, but I'm not paying this. So, when you get to that cut-off, let me know and we'll go from there." They didn't even tell us when they hit the cut-off. They just shut their door and left. We had to go with U-Haul to move about 40% of our house. They said that there was nothing they can do for us in terms of anything. They also scratched our driveway pretty badly when they left and they aren't letting us file a claim for that.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your experience. We understand how upsetting and stressful this situation must have been, and we appreciate the opportunity to respond.

    Eagle Moving Group is a licensed moving coordinator (broker). All estimates are prepared based on the inventory information available at the time of booking; however, final space requirements and pricing are determined by the motor carrier at pickup based on the actual shipment loaded. When the carrier determines that the shipment exceeds the originally estimated volume, they are required to present a revised estimate or change order for customer approval before proceeding.

    We regret that the communication around the revised space requirements and cutoff expectations did not align with what you understood at the time of pickup. We also regret that this resulted in you needing to make alternate arrangements for a portion of your household goods.

    Regarding property damage, claims related to physical damage caused during pickup or delivery—including driveways—are handled directly by the motor carrier that performed the service. While brokers are not permitted to adjudicate claims, our customer service team can assist with providing the appropriate carrier contact information and guidance on the claims process.

    We understand your frustration and appreciate you bringing these concerns to our attention. Feedback like yours is important and helps us continue improving communication and expectation-setting throughout the moving process.

    Sincerely,
    Customer Service Team

    Eagle Moving Group

    Verified purchase
    MoversQuote AccuracyPunctuality & SpeedStaffTransparency

    Reviewed Nov. 10, 2022

    They worked well, but they totally underestimated the job. When I gave an update, I purposely overestimated myself, but it still wasn't enough. They gave me the original estimate and I knew it was going to be lower than what I expected because we ended up taking a lot more than we were going to. So, the second estimate was the problem. I don't think the way that they calculate is proper. The estimates could be lowballed just to get you to go with them. But the mover itself has been excellent so far. I'm waiting for delivery now.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your experience and for providing such thoughtful feedback. We appreciate you noting the professionalism and quality of service provided by the motor carrier so far.

    We understand your concern regarding the estimate and how frustrating it can be when the revised estimate still does not align with expectations. All estimates are based on the inventory details provided at the time of booking, and while we work to make them as accurate as possible, final volume and pricing are determined by the carrier at pickup based on the actual shipment loaded. When additional items are included or the shipment size exceeds the estimated volume, adjustments may be required.

    We regret that the second estimate did not better reflect the final scope of your move and understand why that would be disappointing. Your feedback regarding how estimates are calculated is important and helps us continue refining our review and verification process to improve accuracy and transparency.

    We’re glad to hear the mover has been excellent so far and hope the remainder of your move and delivery go smoothly. Should you have any questions while awaiting delivery, our customer service team remains available to assist.

    Verified purchase
    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRates

    Reviewed Nov. 10, 2022

    We were under a tight timeline, and Eagle was the quickest one to get here. Everything was great, except every time we met with them, the price seemed to go up. The first time, it was just a walk through the house. The second time, they had someone call me. So, my price pretty much doubled. Then, I was given some misinformation on box sizes. So, when the movers got here, it went up a little more. That was probably part of my fault, too. So, I can't blame them.

    The movers were great. Two of them didn't speak much English, so it was hard to communicate with them, but the lead guy did speak English. I tried to joke around with the other guys and they spoke just enough English that they could understand me. Once they knew what they had to do, they jumped right in and worked like dogs. They really worked hard. They didn't stand around and wait to be told what to do. They knew what they had to do and they got in and got the job done quickly.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your experience and for your honest feedback. We’re glad we were able to assist on a tight timeline and that our moving crew worked hard and efficiently to get the job done.

    We also understand your concerns about the pricing changes. Estimates are based on the information provided during the walkthrough and can change if the actual inventory, distance, or other factors differ from what was originally discussed. We apologize for any confusion and will continue working to make our quoting process clearer and more consistent.

    Thank you again for your feedback and for choosing us. We appreciate your business and are glad we could help with your move.

    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyRefunds & PayoutsPackingStaffRatesHonesty & Transparency

    Reviewed Nov. 10, 2022

    When I talked to the guy on the phone, he was very nice. He seemed to have everything together. The Eagle part did okay, but they subcontracted my move out to Home and Office Movers in Eldersburg, Maryland and they were the ones that were awful. The movers told me they would be there between 7:00 and 9:00. But they didn't show up till 10:00. Eagle Moving had given me a quote of $3,300 to move all my stuff. The minute Home And Office Movers walked in the door, they started looking around and quoted me almost double what Eagle had given me.

    I told the guy, "This is what Eagle told me that I had to pay." I got the money out and said, "This is all I have. This is all I can pay for you." He hemmed and hawed and he called his managers. They said, "We'll move what we can for that price." And that price included all my furniture. Before they even picked up a stick, the guy said to me, "How much are you going to tip us? Because maybe we can work something out." I was thinking this was extortion. It was like I didn't want to pay what they rewrote, but if I would pay him under the table, then they'd move all my stuff. That, to me, is not right.

    In the contract, I had written we were going to move some of the stuff to the storage facility, and then some of it had to go to the townhouse that I had moved into. I moved from Maryland to Delaware and we got to Delaware and we went to the storage facility first and they put all the stuff. First of all, he wouldn't even unload the truck until I had paid him in cash for the rest of it. Then secondly, he put everything in the storage facility. I had four garment boxes there and they had to go to the townhouse. He told me, "We're not going to the townhouse just for four boxes." I said, "But these are my clothes and I need them at the townhouse." He said, "You can always move them yourself." That was terrible service.

    When we were also doing the estimate, I said, "I don't want any of these horror stories like you hear all the time for movers. When they walk in the door, I don't want them jacking up the price, because they do that all the time." The rep said, "No, don't worry. It'll be done right." I said, "What happens if there is a problem?" He said, "You would call me."

    The day of, when the guy was trying to double the price on me, I called Matt and tried to get in touch with him, but Matt was unavailable. After the move was over, I called back to talk to customer service. It was a young girl and I told her about all the problems that I had. But, she didn't say anything. She just said, "I'll pass this on to the management," and that was the last I heard of it.

    I also called Home And Office Movers and complained about the service that I got and how poor it was and how they left my garment boxes over in storage. And they were very disagreeable. They argued with everything I said, like they never had a problem with that crew, all this stuff, which I know has to be a lie. I wanted them to rectify the problem but they wouldn't do it.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration and discomfort you encountered during your move. This is not the standard of service we expect for our customers or from the carrier partners we work with.

    We take concerns regarding pricing discrepancies, payment pressure, tipping requests, and delivery instructions extremely seriously. Any behavior that makes a customer feel uncomfortable or pressured is unacceptable and not reflective of our company values. We also regret the breakdown in communication when you attempted to reach our team on the day of the move and afterward, as your concerns should have been addressed promptly.

    Your feedback has been documented and shared with management for internal review. We continuously evaluate our carrier partnerships and communication processes to prevent situations like this and to ensure customers receive the service they are promised from start to finish.

    We appreciate you bringing these matters to our attention and regret that your experience did not meet expectations.

    MoversStaff

    Reviewed Nov. 4, 2022

    They did a fantastic job to help me moving, they were highly helpful and professional. They arrived on time and gave me right assessment so I can correlate with my new place to reserve loading dock. And they brought enough items to protect my furniture and kitchen equipment. Highly recommended!

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the wonderful review! We’re glad our team could help you plan your move and protect your furniture and kitchen equipment. It means a lot to hear you found our service professional and helpful. We truly appreciate your recommendation and are happy we could assist you.

    Customer ServicePriceMoversRefunds & PayoutsStaff

    Reviewed Oct. 27, 2022

    I've relocated many time across the country and back again. So I've worked with a few moving companies. These guys are definitely one of the best in town. I was informed a team of 3 guys would come and instead 4 arrived to my place! They rush like nobody's business. They were fun to chat with and took excellent care of my items. They weren't cheap, but in this company, you ABSOLUTELY GET WHAT YOU PAY FOR. I'm praying to all eight goods that I never have to move again. However, if I do, I know who I will be calling Eagle Moving Group.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the fantastic review! We’re glad to hear our team provided fast, careful service and that you felt the value was worth it. It means a lot to know we made your move easier, and we appreciate your trust. If you ever need us again, we’ll be here.

    Customer ServiceMoversPunctuality & SpeedDamagePackingStaff

    Reviewed Oct. 27, 2022

    Everyone was very polite and careful so I called them again on our move out of this house. This were all very terrific. Arrived on time, hard-working, polite and TOOK EXCELLENT CARE OF OUR GOODS. I could tell they were very experienced movers. They reassembled beds very fast, packed up important pieces and helped fight together the odds and ends you don't realize you're leaving behind. They asked before they laid down rugs to make sure they were in the right place and if I wanted to vacuum. Definitely recommend these guys!

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    New Start Relocation
    Response from New Start Relocation

    Thank you for the wonderful review! We’re glad to hear our team provided excellent care and professionalism again on your move. It means a lot that you noticed the attention to detail and the effort to make sure everything was handled properly. We truly appreciate your continued trust and recommendation.

    Sales & MarketingPriceMoversQuote AccuracyPackingStaff

    Reviewed Oct. 25, 2022

    I was concerned about using a moving broker and was assured repeatedly that there would be no issues! The quoted $16k for the household goods move was about $12K less than the mover that showed up charged me. 75% more to do my move. Closing on home and had no choice.. A form of extortion. I told the Eagle Moving Group representative that in 22 years of active duty and 20 additional years of federal service; it always took two days to pack and a tractor trailer… The movers showed up with a single 28’ truck. Did the walk thru with mover to find out it was going to cost an additional $12K. WOW…bait and switch! I will have to research how to resolve this issue… First things first..,got to get from Nashville to Fort Pierce. I should have followed my gut.

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    Verified purchase
    Customer ServicePriceMoversQuote AccuracyRefunds & PayoutsStaffRatesHonesty & Transparency

    Reviewed Oct. 14, 2022

    Eagle was horrible to deal with from start to finish - I will never use a broker again - employees left in the middle of the transaction - I was lied to regarding why the advisor left - my move cost was grossly miscalculated - I was promised a refund of $1,800 and only to find out Eagle went out of business - none of my phone calls to management were returned - I was misled about storage fees - Worst Part is I started with Eagle, because they were highly rated by Consumer Affairs!!! Thanks A-lot!?!! One star rating is too much for my sickening experience.

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    Customer ServiceCoverageTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffBillingRatesHonesty & TransparencyDamage Prevention

    Reviewed Oct. 11, 2022

    The sales rep for this company was very helpful, he responded to all my inquiries and assured me when I was in doubt. He assured me that, the less weight in the truck would in return be less in the final bill, that I was welcome to pack boxes and that would translate on less charges for the moving materials needed. I asked about how and when will the truck be weighted and he said that trucks now had their own weight system and the foreman for the moving company would be able to see it as it was been loaded. I haven't moved in a few years and thought that it was possible, trucks had that capability.

    We called the company regarding insurance a few days before departure, we were told that 48 hours would be sufficient (insurance prices were high and we already expected close to $14000.00 in expense for the move, less because we packed a lot of boxes and moved a couple of trucks loads and a uHaul trailer). When we called to add the insurance we were told that 72 hours was the minimum and they could not help us, to ask the foreman of the moving company when they arrived and they should be able to offer us insurance.

    I received a call from the brokers, Eagle Moving, they were calling to confirm the release of the packing materials, over $2521.00 worth, I told the person I was talking with if they removed the materials I asked them to remove, I did not need 15 picture boxes at $24.00 a piece, or 50 lg boxes at $13.00 a piece, most of the packing was done. She said she didn't know anything about it and she just needed to release the packing materials.

    During this few days I tried to call the nice, helpful sales person to no avail, other people try to help and one of their customer services people was very rude in his responses and kept telling me that whatever that sales rep had told me was incorrect, didn't I sign the contract as it was written? I said yes, but it was not a contract it was an estimate, I signed it while on the phone with the sales person and he kept on assuring me that the final price would be decided on the final weight, and cost of the packing materials used.

    Moving day, Dann Realty LLC was the one called for this move. Their foreman for our move texted saying they had to go to Uhaul to pick up packing supplies (??). He texted again a few minutes later saying that Uhaul was not opening till 8:30, texted again saying that they were going to Walmart to buy tape. My thought was, weren't the packing materials released to them days ago? What is going on?

    When they arrived our first question was what kind of insurance did they offer? They only offer the basic that was already on the moving deal, nothing else. A $1000.00 dollar piece gets ruined, I get 60 dollars, something like that. Second question was how come they had to go shopping for materials? They were en route back from a delivery to Florida when they got the call for the pick up and no time to go to their place for replenishment. Their first question was, where is the cashier's check?

    Our main concern was our antiques and how they were going to be packed and wrapped, they only had blankets, not bubble wrap, no corrugated cardboard, nothing. Again, I had been assured by the nice sales person that my antiques would be well taken care of, that their movers were very professional and that bubble wrap was included on the package which was all included.

    Needless to say that we put in more hours than the movers wrapping and packing our antiques with bubble wrap and corrugated cardboard that we had the foresight to have on hand. Antiques were taken apart by us, the $75.00 dollar package for our grandfather clock, consisted of my husband removing the inner workings, me packing them and the movers and my husband wrapping the delicate piece in bubble wrap. So, with all of that where was the $2521.00 worth of packing materials when we spend more than the movers themselves on rolls of tape, that everyone used, huge rolls of bubble wrap, packing for the pictures, roll of corrugated cardboard that was so big, it had to be delivered...

    It was explained to us, that that figure included the actual packing of the boxes, again, not that many left. The foreman was shown, that most of the cabinets were empty, china hutches empty, most of the wardrobe packed and gone, what was not gone was already packed, nick knacks packed and gone. He said it looked real easy. I don't have much of an issue with Dann Realty LLC, just that they send their people unprepared, I was told by the movers, that they have stuff for picture packing, bubble wrap and everything else at their warehouse, but were told to go straight to the next move.

    I have a huge issue with Eagle Moving Group INC from Florida, their sales people snare you with assurances and then their customer service people basically stop you from talking to them, he's not in, he is on another call, I can help you with that...They charged me $4287.00 for answering the phone a few times with different and erroneous information and just plain passing the job order to the next long distance mover in line. Scandalously dishonest, not sure how much is finding you a moving company and calculating the weight of your move from a virtual platform is worth, but it is not worth that amount of money nor worth the hassle of those frustrating phone calls. If you can help it, do not use a broker at least not one like Eagle Moving Group INC from Florida, go straight to the moving company and get the information straight from them.

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedStaffHonesty & Transparency

    Reviewed Sept. 28, 2022

    Like so many others here, I had was bamboozled by Eagle Moving. They quoted me $12K and once the movers showed up I ended up paying over $30K. This move from UT to TX has been nothing short of a nightmare. They way lowballed the estimate. The 3rd party contractor that showed up do the work, brought a really small truck and 3 guys. They had to get a 2nd truck and they had to work until 1 am in the morning. NOW - I still don't have my furniture 32 days later and I am told today that it will be another 5-7 days. Every time I call I get a different answer and a new timeline. The last time I called (today) they hung up on me. I am super frustrated and still waiting. Telling everyone everywhere to NEVER use this company. They lie and swindle and don't care about customer service at all.

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    Sales & MarketingPriceMoversQuote AccuracyPacking

    Reviewed Sept. 24, 2022

    These guys quoted me 2,800 for my move and said that’s all it would cost. Of course they show up and start packing and say I have more than they quoted and end up charging me $4,000 in additional fees. I would have never booked them and flown all the way down to do the move if I knew it would be that much. They need to stop the bait and sWitch.

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    CoveragePriceMoversQuote AccuracyPunctuality & SpeedPackingStaffTimeliness

    Reviewed Sept. 24, 2022

    Exceptional experience with the team at Eagle Moving Group. We present a quote after a video examination, the team arrived on time, cover up & ready to go. They equipped all needed packing material for our glass items, protected everything extremely well, and provided the needed disassembly and re-assembly of larger items. All in all, they were quick, efficient and courteous guys that put everything precisely where it needed to go. We came in under estimated time and under the quoted amount. I would absolutely recommend these movers for a quick and painless move.

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    MoversStaff

    Reviewed Sept. 23, 2022

    I just used Eagle Moving Group and I have to say that they're the best movers in town, hands down! They took such good care of all my belongings, as well as my house. I was so impressed by their efficiency and professionalism that I would recommend them to anyone. Eagle Moving Group is the reason why I'm now happy in my new home!

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    New Start Relocation
    Response from New Start Relocation

    Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with Eagle Moving Group. Your recommendation means the world to us, and we're delighted to know that our team's efficiency and professionalism made your move smooth and stress-free. Knowing we've contributed to the happiness in your new home is incredibly rewarding. We truly appreciate your trust in us and are here if you need assistance with any future moving needs.

    MoversPunctuality & SpeedPackingStaff

    Reviewed Sept. 23, 2022

    I highly recommend Eagle Moving Group. They are very professional and they did a great job. I couldn't be happier with their service. They were professional, fast and handled my belongings with care. I'm happy to say they make moving easy!

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    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedStaffBillingRatesTimeliness

    Reviewed Sept. 15, 2022

    This was quite a learning experience. Initially we worked with contact from Eagle. We did a detailed inventory and were quoted a price. Good communication on when the movers would arrive. They arrived on time and there were 10 excellent workers. Very courteous and very efficient. The actual movers were a sub contract from Eagle, a company called Jackson Movers. Do not make payment out in advance until you confirm name to be made out to. Unfortunately they had only a partial inventory list of our items.

    They used a 1900 cubic foot truck to load and take back to a nearby warehouse. They had to load that truck three times to get all of our belongings stored. Our quoted price just about doubled. They based pricing on cubic feet, so total price was correct, we just had no idea of the accurate cost upfront. This was over Labor day weekend and we were told that they would deliver as quickly as possible. We listed next day as our availability. We were told between 5-15 days for delivery.

    We tried to call the dispatch number non stop for the next week and were not able to get a response. We were told that driver would call us 1-2 days before arrival. We did get a call 11 days later on a Monday from the driver saying he would call later that night with confirmation but expected to arrive by noon the next day. No call at night and again dispatch had no ability to confirm anything. Driver did call at 10AM next day and arrived at noon. Good team unloading the 18 wheeler and done within about 6 hours.

    Please note they required payment in either cash or postal money orders. Also we tipped all workers on both ends, not required but they certainly appreciated it. I would not hesitate to recommend Jackson Movers, I would caution that for some reason Eagle was not able to give us an accurate estimate after doing a detailed item by item list with us. Appears they lost several inventory pages when they both quoted us and confirmed to Jackson how much we had. Talking more than $15,000 difference. Not sure how or why just advising caution.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to provide such detailed feedback. We’re pleased to hear that the moving crews were professional, courteous, and efficient on both pickup and delivery, and that the move itself was completed successfully.

    We regret the frustration surrounding the estimate and communication during the process. Long-distance moves are based on actual volume, and while estimates are created from the information provided, final pricing can change once items are loaded and measured. That said, we understand how important clarity is upfront and acknowledge that this experience highlighted areas where coordination and communication could have been stronger.

    We also appreciate your feedback regarding dispatch communication and payment procedures. These insights are valuable and help us continue improving how we coordinate between sales, dispatch, and carrier partners.

    Thank you again for sharing your experience and for recognizing the efforts of the crews involved. We appreciate your business and the opportunity to learn and improve.

    MoversPunctuality & SpeedPackingStaff

    Reviewed Sept. 13, 2022

    I could not have been more impressed with Eagle Moving Group. They were so accurate! Movers were the best. They came timely, worked quickly, and were so cooperative. We had several stops in town with the final one being goodness. Move went smoothly and without any hitches. They wrapped all our furniture, taking good care of our new mattresses. And moving out of our apartment meant 2 sets of stairs, some pretty large furniture. Never complained - very strong movers! Do not hesitate to hire these guys. I could not have been more pleased!

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    MoversStaff

    Reviewed Sept. 12, 2022

    Not only Eagle Moving did a fantastic job with the moving process, but they were highly professional and a delight to work with. Making a complicated situation look so simple is the definition of a competent movers. We were very much enjoyed the move and guys and are thankful for the commitment and hard work.

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    MoversQuote AccuracyPunctuality & SpeedDamagePackingStaffTransparencyHonesty & TransparencyDamage Prevention

    Reviewed Sept. 5, 2022

    I contacted Eagle Moving Group for my recent move, the estimate provided to me was timely and VERY TRANSPARENT, no hidden fees nor surprises. I had a team of 4 moving guys to help me move from my one-bedroom apartment, I did have most items already boxed up, but they did a good job wrapping up all the furniture in quilt and padding as well as disassembling my bed and redeveloping it on delivery. They were EARLY and VERY PROFESSIONAL TEAM. The job that was predicted to take 5-6 hours took them about 3.5 hours including drive time. There is a 4 hour minimum, which they didn't need being quick but super cautious. Generally a smooth, professional and fast move.

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    PriceMoversQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsStaff

    Reviewed Aug. 30, 2022

    Had to organize a last minute emergency move after one of the big moving companies let me down a few days before closing on my old house. Contacted Eagle Moving Group and found help. Very professional and super-fast organization of loading list and moving company (Dann Moving). I could not have had any better moving crew. Very fast and focused. They moved a 4+ bedroom household from the old to the new location(over 700 miles) within 3 days from starting to load to finishing to unload. Wow. Only minor losses or damages. The quote was spot on. Despite all the negative reviews I found, I can only say positive things and this review is not fake or paid for.

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    Customer ServiceCoverageMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Aug. 24, 2022

    I selected Eagle Moving to get me from FL to CA. I have a one antique desk that needs GREAT CARE when move from one place to another. Of every business that reply to my request for estimates, this company was the only one with verifiable license and insurance, so I went for it. And I'm happy I did! Eagle Moving sent a team of three professional movers. They were really fantastic! They pursued my request to call few minutes before arriving and arrived right on time. They worked very quick, using KIND CARE the whole time. If I move again, there's no need to look around. I'm a REAL CUSTOMER FOR LIFE!

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    CoverageTechMoversPackingStaffTimeliness

    Reviewed Aug. 12, 2022

    Moving from FORIDA to SEATTLE was made all the painless with the crew from Eagle Moving! I was inspire with the service from start to finish. Administration was very easy to get a hold of and helpful with all of our insurance questions. The crew that came out to pack the first day and move us the next day was the same group of guys which MADE IT EASIER ON ME. Also, they assist me understand why they were packing thing as they did. The driver that meet me in my new home was amazing, he truly interwove the needle when parking his truck. Thanks guys!

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    PriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaff

    Reviewed Aug. 12, 2022

    Eagle Moving comes out to be a much better move than any other mover I saw. Their service was frequently extremely good. And the movers were professional, polite and efficient. These guys were really awesome movers. Despite I paid for three man team, they add a fourth member free since he was working on a huge job later in the day. I am also pretty sure they handsomely underestimated the drive and move time total. If you want to reduce the stress of moving, book Eagle Moving--it is not indeed worth the time to research other movers.

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    Contract & TermsPriceMoversQuote AccuracyDamageMaintenancePackingRates

    Reviewed Aug. 10, 2022

    It’s one of those moments when you lose faith in people. I told Shane what items needed to be moved, he quoted $9500, movers show up asking $15k & then before leaving made it $20k! I’m stuck because I have to pay it so I’m out of the house I sold. I had another company give me a quote that actually saw all of my belongings and price it at $8500. I had broken items and upon receipt of items I realized that they charged me for moving a medium box that was a small and sometimes wrote large for a medium box. I have pictures of the box with numbers on the sheet next to a box that actually has the size on it. Never seen such fraud!! Company Offered $1400 for NDA! So I hope I’ve saved you $ and frustration by listing this review. I’d love for a class action lawsuit to stop them from doing this to people since there’s a bunch of people across many platforms.

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    Contract & TermsTechPriceMoversQuote AccuracyDamageStaff

    Reviewed Aug. 9, 2022

    I had to move from Utah to Texas June 2022 and was my first time hiring a moving company and I thought they were actually giving me a deal. Turns out I had to pay more once the movers actually came out because this business does not provide accurate quotes and the difference is not minimal. I had to pay extra so they could take my stuff in total it costs me over $5,000. They contract outside movers that are less professional and have lost and damaged my belongings. Upon delivery they only accept money order or cash and won’t even let you see your stuff to see the state it is in beforehand. Now I know why!! Now I am trying to submit a claim and Eagle Movers is stating they are not responsible but they are the ones who hired these people. Make it make sense!! Good luck getting any real assistance!!

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    MoversPackingStaff

    Reviewed Aug. 4, 2022

    The complete moving experience has been outstanding. We have never had such professional movers pack and move our entire apartment before so it was a bit of new for us. The main office staff made it VERY SIMPLE TO ORGANIZE for a day for the movers to come, and also for virtual approximate to be performed since an estimator was not available to come to our apartment in person. Today we had the best team of five guys pack and move our entire life's worldly goods including many years of collected homeware and kitchenware. I cannot recommend this team highly enough. They all were very professional and efficient.

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    MoversPunctuality & SpeedPackingStaffRates

    Reviewed Aug. 4, 2022

    After exploring several moving companies for my move from FL to LA, I decided to go with Eagle Moving and I have absolutely no disappointment! Eagle Moving's rates are great and the team is SUPER CUSTOMER ORIENTED. We had to make a last minute small change to our move date and they were able to change the date with less than a week of notice. The movers packed all our items up so quickly without give up quality and were in and out within an hour. Definitely utilize them for the next move!

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaff

    Reviewed Aug. 3, 2022

    We hired Eagle Moving to do our move from FL to NY on two-week note. They were the least costly of total three quotes I got, but you could not tell that by their moving service. We had a team of five-man for our three-bedroom house. They were all professional, polite, and had great observation to detail. We were even indicating a part of our daughter's furniture that had become strained and unsafe, that we may not have observed. In addition to that, they were VERY COORDINATED and FAST. We hope not to move again soon in future, but if we do these the movers we would call.

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    Punctuality & SpeedPacking

    Reviewed Aug. 3, 2022

    We were unavailable for more than a year with all our household belongings in a public storage. On extremely short notice Eagle Moving was able to book us a schedule to move. This moving group let us us know they are time of arrival and met us at the storage space. They got our whole packed unit loaded up in about an hour, having our 2 bedrooms apartment stuff. They got everything into our new apartment very quickly, as well. Entirely it was great and we would recommend their moving services.

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    Sales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffHonesty & Transparency

    Reviewed July 31, 2022

    DO NOT use Eagle Moving. Stay Away! The positive reviews are most likely written by their own employees. I scheduled a move through Eagle Moving mid-June 2022 for a late July 2022 move from Boston-Philadelphia. Since I scheduled a month in advanced and am a student they gave me a discount and estimated me around $2,400 and 350 cubic feet. I confirmed my inventory with their inventory control manager and was all set. They even told me I might have extra space in the truck if I needed anything else. The movers showed up and took a look at my apartment and essentially told me that Eagle Moving way underestimated the amount of space I was going to need and demanded I paid them an additional $1400 in cash that day and an additional $1600 on drop off or they wouldn't take my stuff.

    Eagle Moving drastically underestimates the moving cost knowing that the day of the move you are going to be in a bind and end up paying it. They convinced me to put the deposit down and were incredibly misleading with the cost. I ended up having to purchase an additional 300 cubic feet. I understand if the estimate is a little off but they underestimated my quote by half which was no mistake by them. They have ghosted me since and refuse to refund me any of the money. Instead of paying $2400 like they said I ended up paying a total of $6,000.

    I spoke with them as a 26 year old female moving 400 miles away and as a student about how terrible they should feel for extorting people but they had no sympathy, completely knowing how corrupt their business is. Eagle moving has been one of the worst experiences I have ever had. I would absolutely never recommend them and they are a morally corrupt company. I will review them on every website so no one falls in the same trap that I did. They have not tried to compensate me for underquoting me by $3,600. Move size: 1 Bedroom Home. Service cost: $6000.

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamagePackingTimeliness

    Reviewed July 29, 2022

    Exceptional moving experience! I called Eagle Moving after reading so many great reviews. I needed to move within 2 days with NO NOTICE, so I was worried about being able to find any movers in time. Surprisingly eagle moving were able to come out the next day in the afternoon. I received a call before their estimated time of arrival, so I knew when they would arrive. All of them did a great moving job for us. They packed up and wrapped everything quickly. I am VERY HAPPY with the prompt and CAREFUL SERVICE! I will definitely use them again.

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    PriceMoversQuote AccuracyDamageMaintenancePackingStaff

    Reviewed July 27, 2022

    Eagle Moving did a great job moving us from FL to MD. They arrived on time, highly professional and nice about my hesitation about where to put things. I haven't moved from many years and felt OVERWHELMED and BREAK-UP. They were very coordinated and use every inch out of a box & their truck. We had 3 guys and they had us out and in GOOD TIME at a fair cost. They provide blankets and supplies like wrap, boxes, tape. Well worth their competency with whatever needs wrapping. Our move was on a really busy day which made me even more grateful for of their packing & moving expertise.

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    Customer ServiceContract & TermsCoveragePriceMoversQuote AccuracyPunctuality & SpeedStaffBillingTransparencyTimelinessHonesty & Transparency

    Reviewed July 27, 2022

    Updated on 09/03/2022: Initial contact lead to misinformation on moving, 2nd contact cost me additional $ because of lack of 1st info recording even with deleting of many large items. Also moving date and arrival date info all screw up, costing me additional storage fees. Delivery was late in evening and promised assembly of disassembled items incomplete. Don't know if there is a worse company for moving but I would not recommend Eagle to anyone. They did pay half of storage I believe but haven't seen credit card statement yet.

    Original Review: The agent we dealt with never took an accurate listing of what I gave him. He never forwarded full info to second agent. Requirement for storage not forwarded to trucking company which cost me $650 extra upfront. All discussed with him. Trucking company didn't receive full information on load. Wrong delivery address referred to trucking company. When he was called and confronted he dropped call and sent to someone else. When talking to higher up individuals, we're sorry didn't improve the situation I was stuck in. They said they would pay 1/2 the storage cost but now I'm not sure just when I will receive my belongings because truckers thought it was next day delivery. They are booked to at least August 12 at earliest unless they can find someone else to deliver.

    Basically Eagle Moving Group took my upfront money almost 2 months ahead of time and flushed my info and me. Don't know if I'll actually see the 50% they said they would cover. This company should not receive any referrals from anyone, lie for the money should be their motto. Once again they should be dropped from your or anyone else's referral list.

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    MoversPunctuality & SpeedDamage

    Reviewed July 25, 2022

    This moving team arrived 5 minutes early. THEY WORKED WELL AS A TEAM. There was clear synergy between the guys. They were extremely cautious with my primary items. I couldn't believe how well everything adjusted into the truck. They are definitely the experts in moving!! When we arrived at the destination (NYC) they were very careful with my new floors and put out a roll of carpet to walk on. They carefully unloaded everything into my garage and the rooms. I have ALREADY RECOMMENDED Eagle Moving and will continue to do so. I will definitely be using this company the next time I move.

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    PriceMoversPunctuality & SpeedStaffHonesty & Transparency

    Reviewed July 23, 2022

    Eagle Moving is the best company I've used. The harmonize for setting up the move is very well ordered and customer friendly. I moved from a 1 bedroom 3rd floor apartment with NO ELEVATORS. They contacted me over an 30 min early to give me a good heads up. The moving guys showed up quickly and go ahead working right away. They were hard-working, professional and reliable. The moving process went smoothly. They're VERY HONEST and did not try to sneak in any extra charges that other moving companies have used in me in the past. I would definitely recommend this moving company again and will use it in the future.

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    Customer ServiceCoverageTechMoversQuote AccuracyDamagePackingStaffBillingTimelinessInsurance

    Reviewed July 20, 2022

    What a frustrating experience it was dealing with Eagle movers! They grossly underestimated the size of the move and sent a truck that was too small. This forced us to find another truck, 26 ft, at the last minute, find our own help to load it and drive it ourselves from PA to Florida. Instead of sending someone to our home beforehand to take inventory, you based your truck size on a few pictures of pieces of furniture I sent, I had no idea you were going to base your truck size on this alone. We had a 2800 sq ft home NOT including a full basement and full attic, I told you that we needed your largest truck. We had hundreds of bags to deal with ourselves!

    We were told delivery would be in 7 to 14 days. On day 21 we got a call that they were ready to deliver. When they arrived, we were told we must pay cash or cashier's check before unloading. This was never made clear although it was pointed out in the fine print of the contract we signed. Since the first driver who picked up the furniture, didn’t require this, it was reasonable that our personal check or credit card would be accepted again. Since it was a Sunday and no banks open, we could not provide cash on the spot and they drive off with our furniture saying if we didn’t have the cash by the next day, they could not guarantee if we would ever get it.

    Thankfully, the furniture arrived intact but several pieces had scratches, gauges, and chips, your company was so frustrating to deal with, that we did not follow up with making an insurance claim. Your workers were not professional in any way. I would have thankfully paid more if we could have received professional treatment from the start

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    Customer ServiceQuote AccuracyPackingStaff

    Reviewed July 19, 2022

    This is the worst customer service I have seen. First, they underestimated our move by $2000 and at least 1000 cubic feet. We were forced to get a UHaul and load our boxes by ourselves. Then it took over three weeks to get our furniture delivered that they picked up. All we got was excuses and virtually no help from Eagle or Arena Van lines. Eagle is only the broker and does not actually do the moving. I will NEVER use this company again, Nor would I recommend it to my worst enemy. I gave one star because negative stars are not an option.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed July 18, 2022

    I normally don't write reviews, but I felt a need to after our experience with these guys. We used them for our move yesterday, and they were excellent! They moved our stuff quickly and efficiently, and were very responsive to where things were to go in the apartment. They were also very responsive through email. Our transition to the new place was seamless thanks to our three movers!

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for taking the time to share your experience — especially since you don’t normally write reviews. We’re thrilled to hear your move went smoothly and that our team was quick, efficient, and attentive to your needs. It’s great to know our communication and responsiveness helped make your transition seamless. We truly appreciate your kind words and are glad we could be part of your move!

    MoversPunctuality & SpeedDamageStaff

    Reviewed July 15, 2022

    The movers ARRIVED EARLY. I was very much surprised. Upon arrival, they asked what furniture I had and were able to grab the necessary equipment to reduce the number of trips to and from the truck. They were quickly able to clear out my 1 bedroom apartment in one hour, and unloaded everything within 45min. They were very professional, friendly and efficient. NOTHING WAS DAMAGED and they accommodated all my requests. I would highly recommend EMG to anyone planning to hire movers.

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    Customer ServiceMoversPunctuality & SpeedPackingStaffRates

    Reviewed July 15, 2022

    This was my first time using movers in life, and I'm SO GLAD I went with Eagle Moving. Not only were the rates competitive, but I was impressed with their WAY OF COMMUNICATION and they also happened to be available a week from when I booked them. Crews were extremely competent and professional. I originally thought it would be a 2-man crew, but there were three guys! They gave me a call half an hour before they arrived. They made an otherwise hectic day much easy by showing up on time, wrapping and transporting items VERY QUICKLY, and helping us unwrap items at our new apartment. I was really impressed with their service. I would recommend them to anyone!

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    MoversPunctuality & SpeedStaff

    Reviewed July 15, 2022

    I've used Eagle Moving Group for 3 moves now and both times were as smooth as could be. The movers showed up early and really hustled and were kind, professional and friendly throughout. I've been recommending them since the last move and will continue to do so. Somehow they made such a stressful event super easy!

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaffTimeliness

    Reviewed July 15, 2022

    Eagle Moving Group team was excellent during the move from FL to IL. From my 1st call for an estimate to final details when moving in, everything was done professionally and accurately. They packed and moved all furniture from our three bedroom house as well as loaded the boxes we packed. Then they met us the next day as we moved three hours away. They arrived promptly and got it work! Our furniture was unloaded, built and placed properly. They even helped with rugs and setting up where needed. They were prompt and cautious. They watched for walls and doors and it was a GREAT SUCCESS. I highly recommend them to anyone looking to move!

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    Sales & MarketingMoversQuote AccuracyPacking

    Reviewed July 13, 2022

    A brilliant job well done again! This is my 2nd move with this company. I am a very happy client with all of these times! I had some expectations and there were FULLY MET. I always try to make it effortless on the movers and make sure it goes trouble-free by boxing everything except the big furniture and with easy approach. Give all these guys I've dealt with a RAISE and PROMOTION! I have a 6-month lease and depending on my job I may increase another 6 months lease. Regardless, I know who will be moving me again in the future.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedRates

    Reviewed July 12, 2022

    I received the best and most reasonable price from this company for my move. I called at least 5 different local area movers that were listed with the best ratings on Google for quotes for my move. The moving man, who I spoke with was very personable. And, he got the estimate to me fast. And, again the price was competitive/the best among the moving companies that I called. The movers arrived on time and completed my move quickly and efficiently. I was surprised with how quickly they got the job done. Definitely would recommend using them again!

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    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyHonesty & Transparency

    Reviewed July 11, 2022

    I thought I had done my research, Zach ** with Eagle Moving Group assured me of my knowledge and even devised a time line that would for sure meet my needs. Come to find out, complete BAIT AND SWITCH operation that they're running. They sold my contract to Mover Van Lines, a company I had already talked to and decided I didn't want to do business with before I ever called Eagle Moving Group. I paid over $1300 to them for NOTHING!!!!

    They (Zach **) misrepresented the cubic square feet of my move (or the company they are in business with - Mover Van Lines is pulling a scam of their own), the fact that they would be the ONLY company I would be dealing with and promised I would be getting my belongings delivered on a certain date....when in fact the date they put was in reality the date that the company that they SOLD my contract to would start counting their 21 days until delivery!!!! SUCH A SCAM and DON'T TRUST ZACHARY ** ** (ext - even tho ext means nothing with this company - **). You will get horrible customer service, you won't have ANY control of your belongings and will be left with nothing...not even a chair or bed... FOR WEEKS!!!!

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    MoversDamageStaff

    Reviewed July 9, 2022

    Eagle Moving Group did an fantastic job with my mom's move! The crew arrived on time. They were very cautious with all the furnitures. The movers were also INNOVATIVE in methods of moving the furnitures that was too big for the stairwell! The moving guys were VERY RESPECTFUL to the clients and amongst each other. We would definitely recommend Eagle Moving!

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    Customer ServiceSales & MarketingPriceMoversQuote AccuracyStaffRatesTransparency

    Reviewed July 7, 2022

    Moving can be stressful especially when on a budget. Originally, when I spoke to the phone agent, everything appeared a breeze and he even stated that the rate was discounted. The rate sounded too good to be true so I even clarified with the phone agent about additional cost and provided more info on the amount of items we had. And again the phone agent stated that the total (agent did not disclose it was an estimate) was accurate. Upon the movers coming the main guy expressed that the estimate was way off and disclosed a lot of additional fees. I panicked with the new estimate of over +$2,000. However, Jose and his team were super efficient and transparent. Jose was able to set some comfort about the situation. However, even with Jose and his team being helpful, My partner and I were in disbelief and completely devastated of being hit with an additional + $1,000 (Jose was able suggest a few pointers to lower the estimate).

    We ended up still moving forward with the company because our lease was up. However, if seeking movers I highly suggest to seek a more personal company that can provide a more accurate estimate and will be more transparent about their services. Additional fees that were not disclosed were: tractor fees (area needs to be able to fit an 18 wheeler an additional $350 minimum), fuel surcharge (not stated upon booking an additional $ 480), additional stairs fee (agent did not disclose if it’s more than one flight of stairs specifically 12 steps there is an additional fee). Also, they express that delivery will take between 5-7 business days but I was just notified that it can take up to 21 business days so we’ll when I get my furniture…. Other than the great service from Jose and his team, this experience has been terrible. I would highly suggest to go with a company that is more transparent and personal.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your detailed feedback. We understand how stressful moving can be—especially when working within a strict budget—and we’re sorry to hear that parts of your experience were overwhelming and did not meet your expectations.

    All quotes provided during booking are estimates, based on the inventory information and access details available at the time. Final pricing is determined by the motor carrier at pickup based on the actual shipment size, site conditions, and services required. Charges such as long carries, stair fees beyond standard thresholds, equipment requirements (including tractor access), fuel surcharges, and similar accessorials are carrier-assessed and may apply when conditions exceed what was originally estimated.

    We regret that these potential charges did not feel clearly communicated prior to pickup and understand how upsetting it can be to learn of adjustments on moving day. We do appreciate you acknowledging the professionalism, transparency, and efficiency of Jose and his team, and we’re glad they were able to help explain options and assist where possible.

    Regarding delivery timing, interstate moves operate within federally regulated delivery windows. Timeframes discussed during booking are estimates and are based on routing, distance, and logistics. Delivery may occur at any point within the assigned window, and we regret that this distinction was not clearer.

    Your feedback is important to us and helps us improve communication and expectation-setting for future customers. We appreciate you sharing your experience.

    PriceMoversQuote AccuracyPackingRates

    Reviewed July 7, 2022

    These guys are SKILLFUL! After using other movers in the past year, I cannot tell you how much better these guys are, leaps and bounds. They came in at the estimated price, they assure and talented more than I thought they would. They came right on time when they said they would and my little apartment was packed up in no time at all. I didn't trust prior reviews that they could carry a few boxes on their backs at a time, but it's true. They were also VERY GENTLE with delicate electronic items. I would definitely recommend them to my friends.

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    PriceMoversQuote AccuracyPunctuality & SpeedRates

    Reviewed July 6, 2022

    Originally quote $9,000. Then it increased to $12,000. Finally wound up costing over $17,500. They wait until they get your deposit and then jack up the price. They are the coordinator only. Subcontract the actual move to rather shady movers. I would not recommend this company.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for sharing your feedback. We understand how frustrating it can be when a moving experience does not align with expectations, and we appreciate the opportunity to respond.

    New Start Relocation operates as a licensed moving coordinator (broker). Our role is to arrange and coordinate interstate moves with licensed and insured motor carriers. This relationship, along with the separation between broker fees and carrier transportation charges, is disclosed in the agreement prior to booking.

    All pricing provided at the time of reservation is an estimate, based on the inventory and details available at that time. Any increases in cost occur when the actual shipment size, services required, or site conditions at pickup differ from what was originally estimated, at which point the motor carrier is required to review and obtain approval for revised charges before proceeding. Deposits are applied toward coordination services and do not control or lock in final carrier pricing.

    We regret that your experience led you to feel dissatisfied and that the process did not meet your expectations. Customer feedback is taken seriously, and we encourage anyone with concerns to contact our customer service team directly so we can review the account details and address any outstanding questions.

    TechPriceMoversQuote AccuracyPunctuality & SpeedStaffRatesHonesty & Transparency

    Reviewed July 6, 2022

    We used Eagle Moving Group for a move from FL to MD. Our new home had a driveway that was very long, and steep, which didn't allow for trucks to make it up to the top. He assured me that they would have plans ready for action in case his 24' and 14' trucks didn't make it up. Other companies said they would think about what to do when they got to the house the day of. He took the time to personally drive by the new house days before our move to evaluate exactly what he required to do to be prepared. Sure enough, neither truck had enough clearance to make it up.

    They used a pick up truck to shuttle our belongings up to the house. They had quoted me a not to exceed price for 5 guys to do the job, but he sent 6, and then sent two more when they realized how difficult the job actually was. All the men that came out were very professional, they were KIND and RESPECTFUL, PUNCTUAL, HONEST, and best of all fast! We will definitely use them again.

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    Customer ServiceMoversPunctuality & Speed

    Reviewed July 6, 2022

    I've used Eagle Moving 4 times over the past few years for moving both RESIDENTALLY and COMMERCIALLY. I have used many other movers when Eagle Moving was not available, but they are always my first choice. They are prompt and so quick. They also NICE PEOPLES, pleasant, polite, and super please with your time when they are on the clock. Confidently I don't have to move anytime soon, but if I did, they would be my first call.

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    Movers

    Reviewed July 5, 2022

    These guys sold us to Coach USA. It has been over a month since we moved to our new home and we are basically camping out because none of our stuff has been delivered yet. Don't make the same mistake we did. They will say anything to book you and then ditch you.

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    Customer ServicePriceMoversQuote AccuracyDamagePackingStaffBillingRates

    Reviewed July 1, 2022

    We had previously moved from Florida to New York and used a moving company, so I took them and another company, and then I took Eagle's estimate. We were kind of strapped for money at that point and Eagle had the best price. They seem to be very reliable and on the up and up, so we decided to go with them. Their rep was very good but then after the setup, he kind of just disappeared. I could never reach him.

    The customer service called me and said that they were trying to reach me and that they had a date and time for the movers to come. I said, “Fine.” It was the 27th of May and there has to be a three-hour window because that was all my building would allow in terms of elevator reservation. I said it would have to be from 12 to 3 pm. I didn't hear anything until the day before they were supposed to show up. Then they told me that they couldn't come. They were coming at 10:00. I said, “Well, they can't move anything until noon.” The dispatcher said, “Well, can they start moving at 11:00?” I said, “I don't know. I'll have to see if I can get another hour on the elevator. They’re very strict about who's moving in and out.” She went on and on about it.

    When the movers came, they parked outside. I had everything in boxes. It wasn't like I was still packing. It took them from about 11 o'clock in the morning till six o'clock at night to move a two-bedroom apartment that didn't have bedroom furniture or office furniture. It basically had living room furniture and that was it. The movers were very nice. The guy in charge was a little grabby. I think it was a cultural thing so I don't think he was trying to be rude, but it was totally inappropriate.

    Eagle called us on a Saturday afternoon after I had been checking for two weeks to find out when the truck was going to be here. The guy texted me when the merchandise left and I flew down here. I texted and I said, “Can you give me an idea of when it's coming, when the truck will be leaving?” He told me, Tuesday or Wednesday of the following week. The following week, I checked and I couldn't get in touch with anybody. I called customer service. They said they were checking with the trucking company, but they couldn't reach the trucking company either. So, for about a week and a half, I had no idea when my stuff was coming or if it was on a truck.

    Finally, the Saturday before we were supposed to move, the trucking company called me and said, “We're going to deliver the stuff tomorrow and you need to have cash. We don't accept checks. We don't accept credit cards. You need to have cash or money order for the balance,” which was like $3,500 and change for the move. It was 20 minutes before the bank was going to close. I was running to the bank to get the money and then they told us, “Well, it's gonna be another $800 because we have to take it from the big semi-truck to a smaller truck.” We didn't have an extra $800. We went back and forth.

    Meanwhile, the guy was calling me all kinds of names. He hung up on me twice because I was giving him a hard time and saying, “This is ridiculous. What do you expect? I can't believe how unprofessional this is.” He was like, “I'm trying to work with you. I don't want to talk to you anymore.” He hung up. That was unbelievably stressful. Eagle did nothing to make it less stressful. I did get my stuff. It was moved in. The people were very nice, but four pieces of furniture were damaged and I'm missing a box, but I didn't realize that until I started unpacking.

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    Customer ServiceMoversPunctuality & SpeedStaffTransparency

    Reviewed June 30, 2022

    TL,DR: Made the reservation for move from Fremont, CA to Tucson, Az. They picked up late (multiple calls to get the pick-up), misinformed me while asking the first delivery date and later told me that I can get the stuff within 21 days of my first delivery date, 10 days later. Was supposed to be delivered by July 25, today is July 30 and they don't even have an ETA.

    Here is the rant: I made a reservation with them to move my stuff from Fremont to Tucson. Initially while getting the details and finalizing the terms of the move everything was super smooth. Then as the pick-up window came closer (17, 18 June), things weren't great anymore. Had to call a few times to get the pickup confirmed and it was finally picked up at 6 PM on June 18 (after the scheduled time, had to change some other plans, thanks!).

    Then I was told that I should give the first delivery date, after 5 days as it will take 5 days for the stuff to reach Tucson, so I gave them June 25. Then TODAY (30 June: 12 days after pickup), I was told that they start scheduling the driver (for delivering my stuff) from the first date available for delivery (i.e June 25, not June 18). So my stuff is probably still in some warehouse and can take anywhere between 1 day to 2 weeks to get to me from today with a "Sorry, we don't have an ETA at the moment." Will post an update on when I get my stuff. Has been a frustrating experience, hope they can do better at clearly communicating of what to expect when finalizing the deal.

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    Customer ServiceSales & MarketingMoversStaff

    Reviewed June 30, 2022

    My experience has been pretty good. I was sold one scenario for the move but as soon as the actual mover got involved, the whole story changed, which created a bit of controversy and conflict in the beginning. I was told it was going to be a two-day move-out and I had agreed to all sorts of things based on where I live. But then, the mover called me and said, “Absolutely not. It's a single day move. And I'm not coming on Monday. I'm coming on Sunday.” I lived in a residential community that did not allow such commercial conduct on weekends. So it created a problem and I ended up paying a fine. When I called the salesperson at Eagle Moving, he was very happy to transfer the call and never took my call again. So far, 50% of it was terrible and 50% of it was very good. And we have still one whole piece of it remaining to be done. We'll see what happens on that end.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your feedback. We’re glad to hear that aspects of your move went well, but we regret the confusion and frustration caused by the change in scheduling and communication once the moving crew became involved.

    We understand how disruptive last-minute changes can be, particularly when residential community restrictions are a factor, and we apologize for the inconvenience and fine that resulted. We also acknowledge that follow-up communication should have been handled better and appreciate you bringing this to our attention.

    We value your feedback and use experiences like this to improve coordination and communication between our sales and operations teams moving forward.

    Verified purchase
    Customer ServiceMoversPunctuality & SpeedRefunds & PayoutsStaffBillingCommunication

    Reviewed June 30, 2022

    It was very easy to book Eagle Moving Group, and to get my money back. The guy that I talked to was more devastated about it than I was. And as far as taking care of the problem and refunding my money, it took me one phone call. But I thought I had everything set up and it was a go, but it didn't show up. I ended up getting my money so that was fine, and I didn't have to argue over that. But I was very dissatisfied. Eagle did not keep me informed. They wouldn't answer their phone. And they're not a moving company. They are a broker that leases out another moving company to move.

    The movers were supposed to be there between 8:00 and noon on Monday. It was close to noon and I had not heard anything. So, I called the dispatch, and they said that their last pickup was taking longer. So, it would be between 1:00 and 5:00. I get that. Things happen. 5:00 came, they weren't there. I called the dispatch and he said, “Let me call and see where they're at and I'll call you back.” Never heard from him again. I had already put a deposit down of 700 and some dollars and had used my credit card. So, I got to get things moving. I called their dispatch the next morning. Nobody answered.

    I had another number. I called them and they answered. I talked to another guy there and he was very nice, helpful, and apologetic. He said, “We've never had this happen.” I went ahead and went through another company because I wanted to get my friend moved. Carefree Movers, Inc. was who Eagle had leased out to do the move. They told me they weren't a broker, that they were the actual moving company, which I later found out otherwise. The guy who I talked to said, “Can we reschedule?” I told him, “No, I don't want you guys because obviously, you can't get your head out your butt. And so I want my money back.” “Absolutely, absolutely. But you'll have to take the the dispute off of your credit card for us to refund it.”

    I said, “Okay, I'll talk to my credit card company. I'll give you today to refund my money. Tomorrow, the dispute will go back on my credit card.” And he said, “We will refund your money today. I promise you.” I told the credit card company. And they said, “Are you sure you want to do this?” I said, “No. But I guess I'm taking the guy at his word.” “Oh, okay.” So, they did it. And the end of the day, I called my credit card company back and asked them if they got the refund. And they said, “Yes, we have.” The guy was a man of his word.

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    Customer ServiceCoverageTechPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingTimeliness

    Reviewed June 30, 2022

    I specifically asked the rep who would be my carrier and he said, "ABF is going to be your carrier". Everything went as planned and we went with whoever the carrier was. At the last minute, I didn't know there would be a change. When the mover showed up at my door, I asked him, "Are you with ABF?". He said, "No, I'm with Lifetime Movers.” I said, “Okay. Well, it's the last minute so I can’t change anything.” I was a slave of the timeline so I just had to go with whoever came. Now, big parts of my furniture are missing as well as one whole sofa and two bikes. I hope I get them back. Eagle Moving's been trying to help me on the phone.

    Lifetime Movers, the company, as soon as there were delays, I tried to look back up. Previously, I just trusted and didn't do any research. I looked up and it's Lifetime Moverz and I didn't check the spelling. It was Z in the end. When I spoke to Eagle Moving folks, they said, “Well, make sure it is Z in the end.” Then I realized the one with Z is FMCSA certified while the one with S is not and that was a red flag on Better Business Bureau. I saw that and I was a little frustrated.

    The loading process itself was that they load it for two days. There were a few big pieces of the furniture and I did 90% of the boxes. I left the boxes and all they had to do was itemize them and load them up. They also had to dismantle the furniture and get them in. They did all that fine on day one. They said that another truck was coming at the end of the day. There were two guys who did that. They brought in two smaller trucks and I asked why there were two smaller trucks. The mover said, "This is still pretty good square cubic feet.” Whatever was given us an estimate on the phone was much smaller than they charged me - 600 cubic feet more - and they brought two different trucks and loaded it up. And the second day, they said they'd come at two o'clock, but the second truck didn't come.

    The first day, we were waiting and waiting. Then they had to leave and they said they'd come the next day. I'm like, “Fine.” and the next day, they came at 5 pm instead of 2 pm. They loaded up until 10:30 or 11:00 at night time. There were two little kids and it was totally inconvenient. But I'm a very flexible person so that was fine and I even tipped those guys ‘cause they did hard work.

    When my things were delivered, it was by a third-party contractor. The first question I asked was “Are you with Lifetime Movers?” And they said, “No. We are a third party contractor.” How it works is they sell it off to other contractors and then redeliver. The guy said, "I’ll take your payment first before we unload the truck.” I said, "Okay" and I paid. After that, they started unloading and I was waiting. One big sofa, a heavy red dolly and a king-sized mattress were missing. I understood that there might be minor damages here and there but my high-end dryer's electronic panel had completely broken off. Also, a key piece for balance of my daughter's bed was broken so the bed became completely unfunctional. We were completely unhappy with Eagle Moving because everything happened through them.

    I reached out to the person who picked up because he seemed like a nice guy. His name is Nathan. I told him, “Look, Nathan. I trusted you and this is what has happened. How are the big pieces missing? Broken, I understand that they break, too. But this is ignorance. This is complete ignorance. I'm totally disappointed.” He said he is driving through his trucks in Minneapolis. He also said, “I'm the loading guy. But such big pieces should still be there in the warehouse and I'm going to go look."

    On Wednesday, we received a big box and another chest that didn't look like ours. We opened the coverings and we told the delivery guys that those were not ours and to take them back. I'm at a huge loss. I cannot put my whole bed without the headpiece. So I have my mattress on the floor and we are still living on the floor. They also mixed up the sofa seats. So now I have a piece that doesn't even fit what it has in terms of cushion.

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    PriceMoversQuote AccuracyStaff

    Reviewed June 30, 2022

    Working with their team was good. They moved my car and it got here. I still owe them $5,000 but they won't tell me where my furniture is located. They're not giving me an address where I can locate my stuff. I would like to get a couple things out of my storage unit if possible. Also, I wasn't happy with the cost. They quoted me $7,800 and I ended up paying almost $11,000.

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    New Start Relocation
    Response from New Start Relocation

    We understand your concern regarding the remaining balance and the location of your household goods. When a balance remains outstanding, shipments may be held in the motor carrier’s storage facility until payment arrangements are completed. Storage locations are managed by the assigned motor carrier, not the broker, and access to items must be coordinated directly through the carrier once authorization and account status allow. Our customer service team can assist in facilitating communication with the carrier regarding next steps and available options.

    Regarding pricing, all quotes provided are estimates, based on the inventory and details available at the time of booking. Final charges are determined by the carrier based on the actual shipment size, services required, and conditions encountered at pickup and delivery. We regret that the final cost exceeded your expectations and understand how disappointing that can be.

    We encourage you to contact our customer service department directly so we can review your account, help clarify the status of your shipment, and assist with coordination moving forward.

    Verified purchase
    PriceMoversQuote AccuracyDamageMaintenancePackingStaffBillingRates

    Reviewed June 30, 2022

    The company that Eagle Moving Group used to subcontract, Apartment Movers Plus, was excellent. Whoever our foreman was did a fantastic job, communicated very well, took great care of our stuff. It all got unloaded. There was nothing broken. So, the subcontractor that they used, I would recommend in a heartbeat as well. The care and attention to our stuff was excellent.

    The only thing that was a bummer was the cost that came through. Obviously, once you’ve already signed up with someone and they're in your driveway, you can't say no to the additional cost. The price initially was what had attracted me to the company. It was adjusted multiple times to be much higher than what I was quoted at the beginning. That's a typical thing because people don't realize how much stuff they have until it’s all getting packed up in the truck. But it over tripled in cost from when I first spoke with whoever the intake person was who gave me the original quote. Luckily, they were able to let us put some of the additional cost on a credit card, which helped. But it was a bit of sticker shock.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed June 30, 2022

    We had a wonderful experience. My daughter was alone when the movers arrived to help her so I was concerned about that. But she said they were terrific. The price went up a little bit because there were some things that I had not given them on the moving list. My daughter had said that she forgot to tell me about those things. But it wasn't a big increase.

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    Customer ServiceTechPriceMoversQuote AccuracyPackingStaff

    Reviewed June 30, 2022

    The only thing is that they left a box here that isn't mine and I don't know what to do with it. I messaged the driver but they never came back to get it. Besides that, everything was fine and communication was good. They told me when they were coming and each stop that they made. They also helped me move stuff in. The confusing part was when they came to where I was departing from. When I did the initial quote, they had me do a checklist. But when the mover came himself, that's when the cost changed. Also, he wasn't prepared for the amount of stuff that I had. So, I filled up as much as I could then got a U-Haul for the rest.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for your feedback. We’re glad to hear that communication was clear and that the move overall went smoothly. We also apologize for the box that was left behind. Since the move was completed several years ago, we’re no longer able to coordinate pickup, but we appreciate you bringing it to our attention.

    We also understand the confusion around the quote. Estimates are based on the inventory provided, and changes can occur if the actual volume differs from the original checklist. We apologize for any inconvenience this caused and appreciate your feedback as we continue to improve our process.

    Thank you again for sharing your experience.

    Verified purchase
    Customer ServiceTechPriceMoversQuote AccuracyPunctuality & SpeedRefunds & PayoutsStaffRates

    Reviewed June 30, 2022

    The Eagle folks quoted me $4 a cubic foot. Without consulting me, they subcontracted my job to another company, Ocean Movers, who announced to me on the day of pickup at my father's in Florida that there was money due. My father read me the terms of their paperwork that said, the contract was $4.90 a cubic foot. I then said that's not what I signed a contract for. It got really ugly really fast. Eagle contacted Ocean Movers and the Ocean Movers manager was screaming at me on the phone, telling me that the only reason they took the job is because they were guaranteed $4.90 a cubic foot.

    I spoke to Eagle Movers and asked for the manager. They told me the manager wasn't available. I said, “Well, make them available, because I'm going to wait. I'm out a whole lot of additional money than I signed my contract for." I waited on the phone for about 90 minutes and finally hung up. I ended up spending $888 or so more than I anticipated with that move. I was told by the group they subcontracted out to that I had to accept the charges. There were no ifs, ands, buts about it. It was very messy.

    Eagle said they were going to refund me $230. I said, “That's a fraction of what I ended up paying in excess charges.” Nobody would explain to me how they came up with that number. Also, nobody would acknowledge that what I paid was exorbitantly more than I was quoted. I was told by this individual on the phone from Eagle Movers that my rate was locked in. And then whomever I spoke to after the fact said, “We never guarantee. I don't know why the first rep said that, but we never guarantee." I would never use them again nor encourage anybody to use them. They really took me for a ride.

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    TechPriceRefunds & PayoutsStaff

    Reviewed June 30, 2022

    They did not fully disclose things and the reps I spoke with were arrogant. I did not realize I had a week to void the contract. I thought it was a little longer than that. Also, the amount that they were going to charge for the move was awfully low. It was half of what it was going to be. When I canceled, they refused to refund me anything. Then, they wanted to refund me $500, then $1000.

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    Verified purchase
    Contract & TermsPriceQuote AccuracyRatesHonesty & Transparency

    Reviewed June 30, 2022

    I was quoted a price of approx $5,600. This move cost us almost $21,000!!! I am beyond angry. Eagle Moving kept saying it wasn’t their fault. They claim all the moves have been under quoted. Of course none of this is known to us until they’re at the house loading the truck. I feel I was lied to and misled. I will never use you or Eagle Moving again!

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    Customer ServicePriceQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesHonesty & Transparency

    Reviewed June 29, 2022

    Please stay away from this company if you want your move to be a positive experience. It's taken me a while to get over what Eagle put me through. It was truly one of the most distressing and upsetting experiences of my life (I'm almost 40). They assigned me to a moving company in Seattle that, I truly believe, was a front for a criminal business. This company essentially stole my belongings for 3 months and threatened legal action after I called to asked about my belongings. When they finally arrived SEVERAL MONTHS LATER, I was met with a full fledged con: they demanded an extra $800 in cash as the moving truck couldn't fit on my street (this is a boldfaced lie) and needed to use a UHaul instead once they arrived in Denver. The owner of the company told me to ** myself when I called and asked about the price.

    I called Eagle Moving Group in tears several times. They provided me little to no information and were incredibly hard to get in touch with. They told me time and time again they couldn't help besides calling and asking the moving company about the status of my belongings. I was scared that they would ruin my belongings or not bring them at all.

    When they arrived finally, most of my stuff was broken or damaged. My TV was completely shattered (despite the moving company PACKING IT THEMSELVES). Most of the boxes were in abysmal condition. They looked like they had been thrown around, stepped on, smashed, etc. I never heard a follow up about this experience from Eagle Moving Group. No one called to check in. I received no compensation. No support. Nothing.

    Please stay away from this company if you are planning on moving. I implore you to take every word of this review as fact - it is - and choose literally any other company to work with. I am honestly surprised they are still in business. Shame on you, Eagle Moving Group. What was supposed to be a positive experience for me moving to a different state turned in to a complete disaster that I am still recovering from many months later. I am surprised the BBB hasn't been contacted yet. It's beyond my comprehension how you run your business by partnering with legitimate criminals. You are guilty by association. Absolutely the worst experience of my life.

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    TechSales & MarketingPunctuality & SpeedDamageMaintenancePackingStaffDamage Prevention

    Reviewed June 28, 2022

    If you don't mind using a Broker for your moving company they are great. However, the company they brokered us to was, unprofessional, inept, unprepared, did not have correct boxes for packing, brought no bubble wrap, and very little paper. Knowing they were packing crystal, china, and a kitchen. They broke a piece of crystal because they were not paying attention to what they were doing. They showed up with two people. Later two more came from an ad placed on Craig's list. They sent in one of them to pack the kitchen and she had zero experience. So, if you see On Time Moving show up send them back. Our boxes took three weeks to get to us. OR to OH. Then when we got our stuff the boxes looked like they played football with them.

    One that had fragile stuff from our military service around the world the bottom had came out. Several things were broken. We can never replace them and the memories that came with them. They broken other stuff as well, MILs depression glass, crystal and we are not even done unpacking. We have made 20 moves and several were military moves. Believe it or not this is the worst ever in 46 yrs.

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    Customer ServicePunctuality & SpeedDamageMaintenancePacking

    Reviewed June 28, 2022

    Had I known that Eagle Moving was going to sub my move out? I would not have used them. Eagle moved my daughter's family and did a great job. The company my move was subbed out to? Times were broken, my clothes and linens were used to wrap items with. I had to call them because they left a very important item behind. They stated it wasn't on the load sheet. I had to screen shot the load sheet before they would come back for it. On arrival they scratched the wood floor of the residence I moved in to. I still can't find all of my husband's undershirts or my underwear. I filed a complaint with BBB & the sub company stated I should have called them. I did. Waited on hold, they hung up, I left a message, they never called back. My advice to Eagle Moving? Be careful who you sub your business out to. Your company's reputation was egregiously compromised.

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    PriceMoversQuote AccuracyStaffRates

    Reviewed June 25, 2022

    This company knew exactly what to do to take the stress of relocating my things off of my shoulders. In addition to being competitively priced, the moving crew was extremely friendly and worked to ensure my belongings reached my new home safely. If you are planning on using a moving company I would look these guys up!

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    Verified purchase
    PriceMoversQuote AccuracyDamageMaintenanceFollow-ThroughHonesty & Transparency

    Reviewed June 25, 2022

    I was told the movers were charging by weight. However, when they arrived, they were charging by cubic feet. I was triple charged for my move on the spot. I was given misleading information. Lot of items were broken, mishandled, and my movers did not put together the items as promised.

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    New Start Relocation
    Response from New Start Relocation

    thank you for your feedback. We apologize you had a negative experience. All claims go through the carrier. If you have any questions feel free to contact customer service.

    MoversPunctuality & SpeedDamageMaintenancePackingStaff

    Reviewed June 24, 2022

    I used this moving group last weekend on the recommendation of my friend. We had a three bedroom apartment - TWO ROOMMATES to storage and me to another apartment. In spite of what could have been a complicated and messy situation, they got it all right! And in the process, we saved money by using one mover instead of numerous movers. They were right on time, fast, and nothing was damaged. They TOOK EXCEPTIONAL CARE with fragile items and helped packed up one of my roommates. And you have to acknowledge the movers giving your maintenance guy the evil eye with you when the elevator was not ready to move into your new place.

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    Customer ServiceMoversPunctuality & SpeedPacking

    Reviewed June 23, 2022

    These guys were great from the start. The owner came and walked our 2 houses himself to approximate the move. The moving team arrived early with a massive new truck, ample extra boxes, tape, and supplies. The guys had to hike up 41 steps with most of our 3-bedroom house and NEVER A COMPLAINT. The most spectacular thing about these guys was their good character. It was a best move and made more pleasant because of the attitude. The move was FAST and the boxes were put exactly where we needed. These are the only movers I am going to use again.

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    Customer ServiceMoversPunctuality & SpeedStaff

    Reviewed June 16, 2022

    We used them for our move yesterday, and they were excellent! They moved our stuff quickly and efficiently, and were very responsive to where things were to go in the apartment. They were also very responsive through email. Our transition to the new place was seamless thanks to our three movers!

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    PriceQuote AccuracyDamagePackingRates

    Reviewed June 16, 2022

    Price was $1000 more than quoted, so we had to give away belongings to keep it within budget. Our belongings arrived and 75% of the boxes were damaged, our appliances had big dints in the doors and precious keepsakes were damaged. As we unpack we keep finding damages. Never use this company!

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    MoversDamage

    Reviewed June 15, 2022

    I can't inform you just how lucky we are with how Eagle Moving handled every single thing yesterday. They were cautious, efficient, and very polite. I have moved over many times in my short life and this was, by far, the most amount of goods that I have ever make a move. Our family is so pleased with how this company operates everything and would suggest them to anyone who needs a authentic, AWESOME MOVING COMPANY! Many acknowledgements for everything. It makes relocation process so much more positive to have a low-key, STRESS-FREE EXPERIENCE.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed June 14, 2022

    From the customer service agents arranging our move to the movers themselves, I have nothing but great things to say about our experience with them. Prompt, efficient, respectful and all for very competitive prices. Definitely recommend!

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    Customer ServiceMoversPunctuality & SpeedDamageStaff

    Reviewed June 14, 2022

    These guys are great and total life savers! We had a dream experience with another moving company, not arrived on a Sunday afternoon move and being late on Monday morning for their "reschedule." We finally gave up on them and called Eagle Moving Group who had come highly recommended from my Aunt. They were able to come that day! They were very friendly and put me at ease, CAME RIGHT WHEN THEY SAID THEY WOULD, and moved us quickly and efficiently and didn't damage anything. They were out of there in no time and put all of our stuff where we like it. They were nice and easy to work with. I'm actually hiring them to move us again because our place didn't work out.

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    Packing

    Reviewed June 14, 2022

    This moving company was great for my long-distance move. All my furniture was wrapped up and arrived in one piece. There was the occasional scuff on things, but that happens with any move. Overall, I would recommend this company.

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    Customer ServiceTechMoversPunctuality & SpeedStaff

    Reviewed June 12, 2022

    We hired Eagle Moving Group because the apartment building we were moving in to had them on a PREFERRED VENDOR LIST. We had a suggestion for another mover, but decided to go with these guys by choice. They were accessible when I called to make the appointment and accommodated a short notice move just 3 days away. They came and moved us today and were great! They were very polite and TOOK GREAT CARE in moving our things. These guys put in a hard day’s work and it's insane how much stuff they carry on their backs. I've never seen movers quite like this. We'll definitely use them again next time we move and recommend them to friends.

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    Sales & MarketingPriceQuote AccuracyPunctuality & SpeedDamageRefunds & PayoutsPackingRates

    Reviewed June 10, 2022

    This place is a scam. They pulled a bait and switch with my parents. My parents walked them through everything they needed moved. They gave them a quote. Then, when they got there with a truck that was too small for a 3 bedroom house, they doubled the price because they had to keep shuffling things. They didn't tell them this until after the truck was loaded. They were 3 hours late to drop off and were there until after midnight for both the pick up and drop off. AND it was very poor packing. For instance, they put a sound bar unwrapped on top of picture frames. Of course, all the glass on the frames is broke. I have read that their claim process is a nightmare, but I hope to get reimbursed for some of the damaged items. I don't recommend using them.

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    Customer ServiceMoversStaffHonesty & Transparency

    Reviewed June 10, 2022

    Eagle Moving Group are amazing long distance movers. I'm not going to lie. I'm a bit hard to deal with when under extreme stress, but they made my move as seamless as possible. I felt very reassured by their communication and application.

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    Verified purchase
    Customer ServiceTechRefunds & PayoutsStaff

    Reviewed June 10, 2022

    Subbed to alt company. Then on day of move new company called. Requested 4 times contract amt. New company moved me for amt of original contract.

    Rude. Won't respond to multiple request for refund. No manager ever available to talk to. No returned calls. Hired attorney for help getting my money back!

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    MoversPunctuality & SpeedDamageStaff

    Reviewed June 9, 2022

    I really appreciate the service! I am so grateful to the Eagle Moving Group. The team was careful with all of my belongings when I had to quickly make a plan to move out of state for work. Even though I did not do a good job of planning, it was a pretty smooth move. I am eternally grateful. If you are looking for professionalism and good work, look no further.

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    Customer ServiceContract & TermsCoverageSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffBillingTransparencyTimelinessDamage Prevention

    Reviewed June 9, 2022

    Eagle Moving Group was the most horrible choice that can be made for getting your things moved. Several weeks prior to our move from LA to TN, the Eagle Moving Group representative/salesman, Nicholas, sold me on everything under the sun at a cost of $5,400.00 with the understanding that we were to be in TN by Saturday night, March 5, 2022. The promises made to me sounded great – their truck would be at my home by 8:00 a.m. to 12:00 p.m., Friday, March 4, 2022. They hired Dann Moving to do the job, who did not show up until Saturday night at 6:00 p.m. Nicholas promised that they would safely inventory and take pictures of all our things, wrapping and packing all items securely in boxes. They were to shrink wrap items which were not able to be boxed and safely packed. They would bungee such things as garden tools, shovels, rakes, etc., keeping them organized and damage free.

    They would carefully blanket and cover furniture. They would carefully package TV’s and safely wrap and securely package stereo equipment, speakers, and such. They would disassemble and reassemble furniture and stage it in the new environment once arrived. They would safely crate the four taxidermied deer heads that I had spent thousands of dollars on in order to safely transport them damage-free. They would securely load all items and furnishings in the truck for a steady, safe , and damage-free trip across country. They would then transport all our items, having them to arrive at the TN destination and safely unload it, reassembled and appropriately staged by Saturday, March 5, 2022 to ensure that we would then be at our new destination that day.

    The horror then became evident beginning 2 days before the anticipated arrival time of 8:00 a.m., Friday morning, March 4, 2022. This was when I was contacted through Eagle Moving Group and notified that the $5,400.00 agreement was then to be well in excess of $14,000.00. I was told at that time that I could either cancel the move or pay the fee. After the last minute negotiating, I was granted an increase of only twice the original quoted amount by Nicholas of more than $11,000.00. With only 36 hours prior to the anticipated moving time, I had no choice but to accept their ridiculous increased offer.

    Not only did they not arrive at 8:00 a.m. on March 4, 2022, but after the untruthful statements made by their dispatcher, George, over the next days, Dann Moving finally showed up the next night, Saturday, March 5, 2022 at 6:00 p.m. All the while listening to the dispatcher George that they were showing up within the next brief time – 20 minutes – 45 minutes, on and on, I finally would hear from the driver of Dann Moving telling me that he was on his way in from Missouri. Throughout the waiting period, one of my children, my cancer-surviving wife, and myself – completely blind – began packing as much of things as we could get done prior to their extreme delayed arrival. Their late arrival was only the beginning of the terror they caused.

    The driver initially showed up alone in his truck, only to be joined later by 2 extremely incompetent workers of Dann Moving. When these 2 clowns showed up, at least one of them was obviously drugged and unable to comprehend where he was and what he was to do. The driver instructed those two to begin packing and bringing the items to the truck as the driver would load them on the truck. Instantly, the loaded worker stated that they “do not do packing.” From there, it was obvious that these 2 clowns had no intention of straining themselves in any way – carrying a single 3-step stepladder, or a single lightweight aluminum 6-foot ladder, and such single items, one item at a time to the truck. After an hour of watching nothing being accomplished, my cancer-surviving wife and myself began bringing items to the truck to then be loaded.

    After witnessing the 2 clowns on my property smoking weed, and by 11:00 p.m., I instructed them to leave the premises and not return. I called Dispatcher George of Eagle Moving who instructed me to call Dann Moving with these explanations. George guaranteed me that a different crew would be showing up at 7:30 a.m. Sunday morning. Remember that by 6:00 p.m. Saturday, our full size freezer and separate refrigerator/freezer had been emptied with all items into ice chests, where they remained out of refrigeration until the final emptying at our TN destination on the following Tuesday night. Again, the truck did not arrive until Sunday afternoon to finish loading our things, which we had then packed as best we could.

    After never showing up in TN until Monday evening, March 7, 2022, half of my things were unloaded, with the second half to be completed Tuesday morning, or so they promised. When the truck finally arrived and was opened, it was then revealed how recklessly, and nearly intentionally damaged all our belongings had been treated by them. It was like a scene from the old Sanford and Son TV show. Again, with no explanation given, the second day of unloading was no better. Again, they did not show up until late Tuesday, March 8, 2022 to finish unloading. It was at this time that the complete and utter lack of caring and talent became obvious, as 90% of all our most valuable items and furnishings were damaged, broken, or destroyed beyond the point of repair or sale, of course, excluding our items that never showed up at all.

    When we tried asking for financial consideration of their destruction, the Eagle Moving Group, through George, became arrogant, irate, disagreeable and vengeful, giving no consideration for the destruction and terror they caused, and refusing to provide a physical receipt for my full payment, or even an inventory of my items to have been transported. I strenuously urge that no one use Eagle Moving Group or Dann Moving, as they are untruthful, unreliable, incompetent, and vengeful.

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    Customer ServicePriceMoversQuote AccuracyPackingStaffRates

    Reviewed June 7, 2022

    Eagle Moving Group were a pleasure to deal with. Super customer service each time I had contact with them. Great pricing, and easy to deal with. The movers were on time, packed everything with care and delivered in a timely manner.

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    Customer ServiceMoversPunctuality & SpeedDamageMaintenanceStaff

    Reviewed June 5, 2022

    These professional movers SAVED MY LIFE in my latest last week move. I had three flights of steep stairs in my old apartment, and the crew simply made those stairs their **. I would have seriously injured myself... I AM SO GLAD I called Eagle moving group. They came up early, completed the whole move under the approximate time, and made tons of jokes while they were breaking their backs moving all my crap, which made me experience a lot better about using beasts of burden rather of doing it myself. I can't believe how powerful these dudes.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesTimeliness

    Reviewed June 3, 2022

    Called to say when they were few minutes away, and arrived promptly at the estimated time. These guys load up my kitchen singing the whole time, and even if you are moving, who can be unhappy when listening to a good voice hum a tune? IT WAS LOVELY. They made the entire difficult move not seem like difficult at all through their EXPERTISE AND POLITENESS. They even offered to help me pack my storage room more securely to make sure I could fit as much as feasible inside. It finish-up being a little more than the quote, but that's only because a few items doesn't, fit in the elevator and took a bit prolonged to take down the stairs. Small price to pay to have the ENTIRE MOVE GO WITHOUT A HITCH, and not one thing broken.

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    PriceMoversStaff

    Reviewed June 2, 2022

    Having had continuous bad experiences with long distance movers, I can finally say I have found the one worth a dime. I’m a person who is real big about time and integrity, Not only was Eagle Moving Group on time, they took care of my belongings as if it was their own. With that being said, Eagle Moving Group, you’ve just earned yourselves a loyal customer.

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your kind words and for trusting us after your previous moving experiences. We’re glad we could deliver on punctuality, integrity, and careful handling of your belongings. Hearing that we’ve earned your loyalty means a lot to our team. Thank you for choosing Eagle Moving Group — we truly appreciate your support and look forward to assisting you again in the future.

    PriceMoversQuote AccuracyPunctuality & SpeedPackingRates

    Reviewed June 1, 2022

    We recently used Eagle Moving Group to load our entire 3 bedrooms apartment and a storage unit into a pod shipping container to move from the FL to TX. Our move with these movers was in one word, SURPRISING! We had a group of three moving guys who zipped through the loading of the apartment and accompanied in the finishing of packing up the kitchen to get the apartment done in only a few hours. Then they resume with the LOADING OF THE STORAGE just as promptly. Due to their unbelievable loading skills saved us many $ on the pod by taking up far less space than estimated! I also want that we could have brought them with us to Texas to unload! They are worth so much more than they priced!

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    PriceMoversQuote AccuracyRatesValue

    Reviewed May 31, 2022

    This company is truly a best value selection--offering a reasonable price for highest-quality service. The crew is always on time, doesn't cut corners, and works efficiently. That's why I've consistently recommended them to friends over the years.

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your continued trust and recommendation over the years. We’re glad to hear you’ve consistently found our service to be a great value and that our team has been punctual, efficient, and thorough. We truly appreciate you referring us to your friends, and we’re grateful for your support. If you ever need us again, we’re always here to help.

    Customer ServiceMoversStaff

    Reviewed May 31, 2022

    This was the best experience we've ever had! Super-efficient, helpful and swift. They were great from start to end - and then way, way beyond. First off, even just booking the job you could tell a big difference in customer service. I really appreciated that they answered all my detailed questions. They were GENUINELY HELPFUL. On moving day, the crew was hard-working and well organized all at once. The 2-man crew TOOK EXCELLENT CARE with all of my stuff. They apparently realize what they were doing every part of the way and even made some advice about where to place things in the new apartment to better use my space. Very effortless to book on the phone, great straightforward customer service -- we originally went with them because we had a friendly phone experience, and were glad we did.

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    MoversStaff

    Reviewed May 25, 2022

    About a few months back I was moving from Louisiana to Florida and I found this company. When I found Eagle Moving Group they were amazing. They were very professional and put so much care into moving our stuff.

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    PriceMoversQuote AccuracyPunctuality & SpeedPackingRatesDamage Prevention

    Reviewed May 25, 2022

    They were quick and efficient. They didn't waste time. They wrapped everything up very nicely and put down walkway pads so that they wouldn't make a mess with their shoes. Overall, they were great. The price was probably average.

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    Customer ServiceContract & TermsPriceMoversQuote AccuracyPackingStaff

    Reviewed May 25, 2022

    Marvelous service all the way around. I recently hired Eagle moving group for two different jobs. The first job was a standard pack and move from one location to another. They came on time, NICELY PACKED EVERYTHING UP and moved me into my new place without any affair. I had a storage container full of stuff but couldn't easily have the POD delivered to my new address. The best moving team took delivery of the POD at their location, unloaded everything into a truck and then moved it into my place. Without their help, I likely would have had to send a truck to the POD facility which would have cost me a lot more time and money. I don't plan on moving again anytime soon but when I do EAGLE MOVING will be my first call.

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    Customer ServicePriceMoversQuote AccuracyPackingRates

    Reviewed May 24, 2022

    Moving is already annoying, packing is also annoying, so the last thing anyone wants to deal with is movers who are the worst. If you need really good, reliable long-distance movers, consider these guys! Great communication and reasonable pricing.

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    Customer ServiceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed May 23, 2022

    Eagle Moving did a fantastic job of moving us from FL to NJ. The person on the phone was quick to respond to all our questions, and he was very polite and professional. He and his team took GOOD CARE in securing our furniture. They packed all my good and were careful with walls and corners of my house. The house we moved out of had a multiple stairs. It was a hard job but these guys did it very professionally. They REBUILT OUR BEDS in the new house and reorganize furniture. The moving team was friendly, helpful, and remained so even when the move took a bit longer time than estimated. I can't recommend this team highly enough.

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    PriceMoversQuote AccuracyStaffHonesty & Transparency

    Reviewed May 22, 2022

    They were really professional and nice, ensured I was in the best situation possible for unpacking at my new location. They were also excellent at organizing the logistics of my move and honestly and transparently quoting me my estimate. Each and every one of the individuals with which I interacted were amazing and hard working. I would highly recommend this company to anyone moving.

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your kind words and recommendation! We’re glad to hear our team was able to make your move organized, transparent, and stress-free. Providing clear communication and reliable service is very important to us, and we’re happy that came through in your experience. We truly appreciate your trust and are grateful for the opportunity to assist you. If you ever need moving services again, we’d be happy to help.

    PriceMoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed May 21, 2022

    I contacted Eagle moving for a fast move of a VERY HEAVY SOFA BED from 3rd floor of my house. Every other moving company had a hourly least and would not negotiate for my special need that would take under an hour. After contact, it took a little under an hour to receive a AFFORDABLE ESTIMATE and set up a appropriate time. The movers arrived on time and professional, they wrapped and packed the old sofa and took off the legs and were able to get it down some very small stairs without a groove or scratch. They also suggest to carry up my new sofa and unwrapped it and set it up for me.

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    MoversDamagePackingStaff

    Reviewed May 21, 2022

    Last week we used the services of Eagle Moving Group and I have nothing to say but good things on how excellent my move was! I have moved a many times and this one by far was the best experience I ever had! The team members - were very helpful! They provided me with lots of boxes to pack all my belongings a few days before my moving date, then on the day of my moving, they finished up packing all my GLASSWARE, MIRRORS, FRAMES and FRAGILE ITEMS very carefully to make sure nothing would damage. They disassembled my bed and all my furniture; I didn’t have to lift a finger! If you’re looking to have a STRESS-FREE MOVING experience, don’t look further, they will take care of literally everything for you.

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    Customer ServiceMoversPunctuality & SpeedHonesty & Transparency

    Reviewed May 20, 2022

    Honestly, these guys were the best movers I’ve ever used. Prompt, communicative, and hard working. What’s more, they did it all with a great attitude. I was hesitant to hire a mover because we usually do it our-self, and because I’ve heard of so many people getting burned by their moving companies. This company is the way to go! I will be recommending the company and our awesome crew to all of my local friends. Thanks again!!

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    MoversStaff

    Reviewed May 19, 2022

    This was our first time hiring long distance movers, and I'm so glad we found Eagle Moving Group! The staff was so kind, professional, and really accommodating for our needs. We had everything sorted for our move within a few weeks. All of our stuff arrived at the new place on time and in perfect condition! I would DEFINITELY choose Eagle Moving Group again!

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    MoversStaff

    Reviewed May 18, 2022

    I had to move from TX to Florida to be closer to family recently and wasn’t sure where to start. I searched long distance movers and found Eagle Moving Group, which after some research was the best option for my needs. They took care of everything so all I had to do was make the drive. Very pleased with the service, will definitely use again if I need to move in the future.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedStaffRates

    Reviewed May 16, 2022

    I used Eagle Moving last night to move some furniture from FL to MD. I love that from the start of when I contact them for an estimate, they answered the phone and gave me their hourly rate. After receiving a quotes from different moving companies, which were way more expensive, I agree to go with this one. They approved the booking via text. On moving day, movers showed up a few minutes early. They were very friendly, professional and efficient!!! In less than 1 hour, they loaded up the truck. They FOLLOWED DIRECTIONS CAREFULLY on where and what furniture was going to what location. It was a best moving experience! I HIGHLY SUGGEST this company & will use them again if needed! Thank you very much!!!

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    MoversStaff

    Reviewed May 15, 2022

    These long distance movers are extremely professional and provide the utmost care during this sensitive time. They provide many services for a person or family that is trying to do a long distance move. I would definitely use these guys again!

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    PriceMoversPunctuality & SpeedPackingStaffHonesty & TransparencyDamage Prevention

    Reviewed May 14, 2022

    Incredible! I have not at all employ movers before. Usually, I just do move with the help of friends, pizza, etc. This time I determine it was time to let moving specialist do it. And it was absolutely & well worth. They arrived on time, we went over what to take & we literally sat back & they quickly & attentively wrapped & transferred everything to the truck. We got to the new place & they did the same but in reverse unwrapping & settle all of our things where we want them. These movers were so good!!! I surely recommend you hire them. They are HONESTLY EXPERTS MOVERS. If you need to relocate, hire them. It is totally worth it. They make sure all of your stuff is secure & protected, mattress pads, wrap, etc. So grateful to Eagle Moving. This was the best move ever!

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    MoversQuote AccuracyPunctuality & SpeedDamagePackingStaff

    Reviewed May 8, 2022

    We moved from FL to TX. Last minute we agree to get some movers to help us out. Eagle Moving was able to get us 3 movers in less than 48 hours in advance. They were also VERY FLEXIBLE, with us doing a 2-into-1 move. They arrived maybe a few minutes late, but they were able to pack both places in less than estimated total time. We had most stuff in boxes already, with just a little furniture and NO DISASSEMBLY NEEDED, but we have a lot of stuff. They made sure to wrap all the furniture rigorously, so nothing was damaged, and the wardrobe boxes were in fact helpful. After a 45 min drive, it took only about 1 hour to unload everything. All in all, we're so glad we got movers. These guys made the day so much less stressful, so now we actually have time and energy left for the rest of the day!

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    Customer ServiceTechPriceStaffHonesty & Transparency

    Reviewed May 3, 2022

    I moved from NJ to Denver with the guarantee that at most contractually their allowed 21 days. However since it’s before the busy season 7-14 days at the MAX. My furniture was picked up April 13th and as of May 3rd it still hasn’t left NJ. When it does. It’s between an additional 7-17 days. Or so I was told when I asked to speak to customer service, dispatch and finally a supervisor. All of whom was the SAME Woman. As for the 21 day contract that doesn’t count weekends. Oddly enough though, your belongings can be moved on a weekend. They just don’t count that as they Violate their terms of service.

    Save yourself a headache and All the LIES they tell. Don’t end up like me. No furniture for at least a month. I’m better off selling everything and buying new and still come out cheaper. My main reason for this review is the LIES. Just be honest but it’s the lying like a toddler that burns me. That goes to show they can care less about word of mouth or repeat business. Save yourself and don’t give them a DIME!!!!

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    MoversPunctuality & SpeedDamage

    Reviewed May 2, 2022

    The long distance movers we worked with from Eagle Moving Group were some of the best I've ever worked with. They were very careful with all of my family's belongings and worked with us every step of the way to ensure that everything was moved quickly and safely. 10/10 would recommend for anyone thinking about moving cross-country and wanting to make sure everything goes smoothly.

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    Customer ServiceMoversStaff

    Reviewed May 2, 2022

    When I found out I was moving out of state, I was dreading the exhausting move and felt very overwhelmed about the process. I found the Eagle Moving Group and they completely exceeded my expectations and made my long-distance move so easy for me! I was very pleased with my experience and will be using them in the future. If you are looking for a long-distance mover- Eagle Moving group has the best customer service and will help you move with ease! Thank Y'all!

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your kind review! We’re thrilled to hear we were able to ease your stress and exceed your expectations during your long-distance move. Making the process as smooth and worry-free as possible is our goal, and we’re glad our customer service stood out to you. We truly appreciate your trust and look forward to helping you again in the future. Thank you for choosing Eagle Moving Group!

    Verified purchase
    TechDamageMaintenance

    Reviewed April 30, 2022

    I decided to hire this company because they promised to move all the stuff that I told them to move on the specific day that I asked. Not only was the day changed to a really bad time but they did not move all of my stuff. The poor company that they hired to actually do the job was stuck in a bad situation. It was so delayed that it made my first day on a new job awful and the whole moving experience extremely stressful and incompetent. A number of things were broken and not moved well. I would have a hard time recommending this company for much.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for your feedback. Please contact customer service for further assistance.

    DamageMaintenancePacking

    Reviewed April 29, 2022

    My wife and I recently relocated from New Jersey to south Florida. We hired Eagle Moving Group after a close friend recommended the company to us. All we had to do was pack the boxes and they did the rest! They moved the contents of our 3-bedroom home safely down the coast. Everything arrived in one piece. Nothing was broken nor damaged in any way.

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    MoversDamageMaintenanceStaff

    Reviewed April 27, 2022

    The guys were great in handling my out of state move that included a long drive to and from the city with amazing professionalism and care. Literally nothing was broken or missing and their load up and unload times were faster than I could have hoped.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for your kind review! We’re glad to hear your out-of-state move went smoothly and that everything arrived safely. It’s great to know our team’s professionalism and efficiency met your expectations, and we appreciate you recognizing their care and speed during both load and unload. Thank you for choosing us — we’re happy we could make your move easier and would be glad to help again in the future.

    MoversPunctuality & SpeedStaff

    Reviewed April 26, 2022

    The guys sent to move me were awesome, very pleasant and accommodated all my request. The packaging was top notch and they knew what they were doing. They were highly professional, courteous, and took VERY good care of my belongings. Also, they were FAST. When you're paying by the hour, cannot beat that.

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    PriceMoversQuote AccuracyDamageStaffRatesTransparency

    Reviewed April 26, 2022

    I had a somewhat complex move and required to get moved out of two storage units on opposite ends, and get all my things brought to my house. These guys got back on time with a TRANSPARENT AND COMPETITIVELY PRICED quote and helped make sure they were going to be equipped to handle the move. On the move day, both crews showed up on time and ready to work. They were helpful, careful, and WELL PLANNED getting everything out of our units and then into the house as well. I fully recommend working with these guys, can't be anyone better for every step of the moving process.

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    Customer ServiceSales & MarketingDamagePackingTimelinessDamage Prevention

    Reviewed April 25, 2022

    This company should not even be in business. They have no problems taking in your money and after that, your problems get sent to Customer Service and the original people are not available. There are too many horrible things that happened, which I detailed to them in a two page letter (no response after months), including false advertising (nothing they said would happen actually did happen) and taking money under false pretense (a half pack meant we were to pack everything).

    The packers used the wrong boxes for very delicate items that were put in with no padding at all. Many things were either NOT received at our destination or they were badly damaged. Eagle Moving Group, who said they would be with us the entire trip, could not be reached and did not respond to our messages or a certified letter. Final word to VETERANS - DO NOT USE THIS COMPANY, as they do NOT serve us.

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    MoversMaintenanceStaff

    Reviewed April 22, 2022

    The move was great from start to finish. They were there on time and never stopped working until the job was done. They were the best team of movers I have ever had. I would highly recommend them, the company and the office staff. Great job everyone.

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your wonderful review! We’re thrilled to hear your move went smoothly from start to finish. Our team works hard to be punctual, efficient, and thorough, and it means a lot to hear that you consider them the best you’ve ever had. We also appreciate your kind words about our office staff. Thank you for recommending us — it was a pleasure serving you, and we’re here anytime you need us again.

    MoversStaff

    Reviewed April 18, 2022

    I have literally nothing bad to say about this company that helped me move 4 hours away. They were professional the entire time, friendly, compassionate, helpful and I would use them again for my next move.

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your kind review! We’re thrilled to hear that your move went smoothly and that our team provided professional, friendly, and compassionate service. It means a lot to us that you would choose us again, and we truly appreciate your trust and support. We’re here anytime you need us for your next move.

    Customer ServiceTechMoversDamageStaff

    Reviewed April 18, 2022

    Moving to a different state was incredibly stressful for me. I was so happy to find a company that was able to help me and ease the stress of having to move everything. They were able to move everything for me without a problem. I was nervous because some of my furniture was heavy. None of my items were damaged. They were very careful when moving my things. When I spoke to them on the phone, they were always so helpful. I would definitely use this service again and recommend it to anyone.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for sharing your experience and for trusting us with your long-distance move. We understand how stressful moving to a different state can be, and we’re glad we could help ease that burden. It’s great to hear that your furniture arrived safely and that our team handled everything carefully. We also appreciate your kind words about our customer service. Thank you for recommending us — we would be happy to assist you again in the future.

    MoversDamageStaff

    Reviewed April 17, 2022

    Very professional, capable and friendly guys. They were careful with my things and made great suggestions for protecting them. Thank you so much, you guys did a terrific job! I recommend this company highly -they are trained professionals and that makes a difference.

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    PriceMoversStaff

    Reviewed April 16, 2022

    The experience was amazing! The people working on our move were very professional, eager to help us with anything we needed, and moved everything carefully. They are true professionals in their field. They offer reliable and affordable moving services. It is a pleasure to work with them. Their services are also highly recommended.

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your kind words and recommendation! We’re thrilled to hear that your experience was amazing and that our team was professional, helpful, and careful with your belongings. Providing reliable, affordable, and high-quality service is our goal, and we’re glad that came through in your move. It was a pleasure working with you, and we truly appreciate your trust and support.

    PriceMoversQuote AccuracyPunctuality & SpeedDamageStaffRates

    Reviewed April 14, 2022

    After speaking to Eagle Moving Group one time, I knew I would be hiring them as my long distance movers. I had a terrible time trying to find reliable movers. One company had given me multiple quotes and availabilities in the same conversation. Eagle Moving was consistent and straightforward with pricing and timelines from day one. On moving day the workers were quick and careful with everything. Upon arrival there was nothing missing or damaged. They were very helpful making sure everything was moving into their proper rooms. I highly reccomend Eagle Moving Group if you are searching for long distance movers!

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    MoversDamageStaff

    Reviewed April 14, 2022

    Eagle Moving Company helped me relocate over a long distance all the way from Florida to North Carolina. They were so incredibly helpful, and none of my belongings were lost or damaged within the move. They took care of everything seamlessly and made the whole long distance moving process so easy. I can't recommend these long distance movers enough!

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your wonderful review! We’re thrilled to hear your move from Florida to North Carolina went smoothly and that all of your belongings arrived safely. Making long-distance moves easy and stress-free is what we strive for, and we truly appreciate your recommendation. Thank you for choosing Eagle Moving Company — we’re always here to help with any future moves.

    Verified purchase
    PriceQuote AccuracyRefunds & PayoutsRates

    Reviewed April 14, 2022

    On 10 January 2022, I received an estimate for my move. On 31 March 2022, the moving company informed me that the price had doubled, leaving me with no choice other than to cancel my move. This was two days before the move date. To make matters worse, they refunded $1200 of my $3000 deposit, which I found to be insulting. To be sure, I wouldn't recommend Eagle Moving Group, Inc.

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    PriceMoversQuote AccuracyPunctuality & Speed

    Reviewed April 14, 2022

    Eagle movers group handled my interstate move to North Carolina. I had quite a bit of stuff that I collected over the year (I move quite often). After getting my free quote and schedule pick up it was pretty simple. I am glad they were able to transport my things over the weekend because I was slammed with my two jobs over the week. In terms of long distance movers go, it was pretty straightforward and easy, would use them again.

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    Verified purchase
    CoveragePriceMoversQuote AccuracyDamageMaintenancePackingStaffBilling

    Reviewed April 13, 2022

    Worst move ever! I wasn't communicated the proper information, nor correct information. Due to lack of not being told I paid $1000 more than I was told I was going to be paying at the day of the move. I was told I would be paying 50%, but movers expected 70%, with a 3% fee if using credit card. I also was told bed packing, break down was covered in quote. No, I was charged note for that as well. So many "hidden" fees when I provided an accurate inventory list! Movers could barely understand English, used my bathroom and asked me to provide them water. It was the worst day and move, and I have moved several times!

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    Customer ServiceMoversPackingStaffCommunication

    Reviewed April 13, 2022

    Team was very professional and provided all the details I needed. I had someone from dispatch keeping me posted on when my stuff would arrive. The process was good and I have no complaints. My stuff arrived as I had packed it. The driver called me ahead of time to let me know of arrival times. Great service and professionalism. I would recommend this company.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for taking the time to share your experience. We’re glad to hear our team was professional and kept you informed throughout the process. Communication is very important to us, and we’re happy the delivery arrived as expected and in the condition you packed it. We appreciate your recommendation and are grateful for the opportunity to serve you.

    Customer ServiceMoversDamageStaff

    Reviewed April 12, 2022

    My long-distance move was made much easier with the help of Eagle Moving Group. Despite the excellent customer service and communication with the movers, I was concerned that my belongings would not arrive safely. However, there was no need for me to worry, as Eagle Moving Group successfully moved all of my items safe and sound without a scratch. I highly recommend if you are looking for reliable and trustworthy long-distance movers!

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    Customer ServiceMoversPunctuality & SpeedPackingStaff

    Reviewed April 12, 2022

    I can't say enough about how happy I am with my interaction with these guys. They were very PATIENT, RESPONSIVE to our questions, accommodated our changes, and great at checking in and following up. On the day of our move, the team ARRIVED ON TIME and all of our belongings was carefully packed and move. Our driver was courteous and efficient in loading and unloading our stuff. I was AMAZED at how they packed the truck. I was PLEASANTLY SURPRISE at how fast things got there! All in all, I was very pleased with my experience with Eagle Moving Group.

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    Sales & MarketingPriceQuote AccuracyDamageRefunds & PayoutsMaintenanceHonesty & Transparency

    Reviewed April 11, 2022

    Better off going with Penske who is $1,000s cheaper and Penske will reimburse your gas. Don’t fall for Eagle’s lies. Your stuff will show up damaged and broken. They don’t set anything up at the new house and throw your mattresses on the floor. You will be scammed out of your money every step of the way until your move is $1,000s over what you were quoted. And guess who is all of a sudden MIA during your move? Eagle. Scam!

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    MoversDamageMaintenanceStaffHonesty & Transparency

    Reviewed April 8, 2022

    Moving items can always be nerve-wracking and a hassle, but they made the moving experience wonderful! I had to move my things from Ohio back to Michigan and I can honestly say that they are the best long-distance movers out there. All of my items arrived safely, nothing was broken, and the staff was super friendly as well as knowledgeable. I loved that this company uses its own employees and doesn't rent the job out to someone else. They made me feel good about my items being moved and I want to thank you for the great experience!

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    New Start Relocation
    Response from New Start Relocation

    Thank you so much for your kind words and for trusting us with your long-distance move. We’re thrilled to hear that your move from Ohio to Michigan went smoothly and that everything arrived safely. It’s great to know our team’s friendliness, professionalism, and care made you feel comfortable throughout the process. We truly appreciate you recognizing our in-house team and the effort we put into handling your belongings. Thank you for choosing us, and we’re grateful for the opportunity to serve you!

    MoversStaff

    Reviewed April 6, 2022

    It was my first time moving so I was a little hesitant. But after chatting with the staff they were able to direct me to right service and made the moving process easy. From point A to point B they checked in and provided excellent service. As far as long distance movers go they are someone I would recommend.

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    Customer ServicePriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRatesHonesty & Transparency

    Reviewed April 2, 2022

    I would give them 0 stars if I could. This was an absolute horrible, expensive and regretful mistake. Probably the worst mistake of my life and that is not an exaggeration. A quote of $4800 turned into over $12,000.00. We were without our belongings more than three weeks and I mean we had NOTHING. They didn't care. The guy I spoke to "Andres" with EAGLE MOVING GROUP said I will be there for you through the entire process. LIES. He not once returned any of my calls and I made MANY, MANY calls. He never once called me to check-in to see how things were going. He was a smooth "double talker" telling me everything will be there in no more than 5-7 days (hence how I chose my moving date) and they "brokered" my move out to who else, but INSTA MOVERS out of Alabama (again many bad reviews on them) who came to our house and told us that everything wouldn't fit. (Another common review)

    The majority of our items were damaged and/or missing and if you read the reviews - this is a common problem. They took everything apart and when they finally delivered three weeks later they were supposed to put everything back together and I thought the guys helping the driver were just out taking a break - my husband was out in the barn putting stuff away and said their car is gone... They just left. My husband and I had to put everything back together and some was impossible as all of the pieces were not taped to the items they belonged to. I will be filing a claim. If Eagle Moving Group was a good, reputable company after a rating of 2.6 for Insta Movers they would find a better company to move your belongings. They don't. Why? Because they have already have your money and they do not care. Do yourself a favor and DO NOT USE EAGLE MOVING GROUP.

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    Verified purchase
    Customer ServiceCoveragePriceMoversQuote AccuracyDamageRefunds & PayoutsMaintenancePacking

    Reviewed March 31, 2022

    The guys who showed up were good but not the guy in charge who dictates the adjustments, which were outrageous. The estimate wasn't accurate. The moving company who came decided they would charge us thousands of dollars more. Even though it was said there was a medium-sized safe on there, they said it would cost $700 to move it. I’m still dealing with it. They make it impossible to file a claim. They went back and forth with the movers. They made an adjustment, but it still wasn't close to the original estimate. They said, “You have way more stuff here than we thought.” And I said, “Show me what's different from what you see and what’s on the list.” They didn’t want any part of that, answering that question. And when they show up, you don't have a choice because you got to get out of the house. We had one day to get out of there. And we can’t renegotiate anything or get another mover. So, I felt like it was extortion.

    The guys who dropped my things off weren’t good. We’re missing five boxes. Also, they dumped the safe out of the truck because they didn’t have a way to move it because it’s heavy. It’s sitting in my garage upside down and unusable. And I can't get a response from everybody. All they said was to call the insurance company, and they're not working. And Eagle Moving Group said, which I will call an apology, would refund us $500. That didn't happen. Nobody is responding as to why.

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    TechMoversPunctuality & SpeedDamageStaff

    Reviewed March 31, 2022

    This was such a good choice. For being long distance movers they damaged 0 items. Awesome staff and easy to work with. Showed up on time and had it delivered promptly. Definitely recommend Eagle Moving Group to anyone looking for quality long distance movers.

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    Customer ServiceMoversDamageStaffTransparencyCommunication

    Reviewed March 29, 2022

    Eagle Moving Group is a good long distance movers company that I fully recommend. I booked with Eagle to move from Marietta Georgia to Orlando Florida. The employees were very professional and they explained everything throughout the process. They kept me updated on everything and overall it was very simple. There was no damages and they did a great job. If I ever decide to move again, I know who I'm calling.

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    MoversPackingStaff

    Reviewed March 28, 2022

    We used Eagle Moving Group for a local move/storage. From beginning to end all of my interactions with the company and associates were professional and friendly. Most importantly for me, I felt informed and confident in their hands. In just a few hours my entire life was carefully packed into 2 trucks and off to be stored until the final delivery to my forever home. It was so stress free!

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    MoversPackingStaffTimeliness

    Reviewed March 25, 2022

    We were VERY pleased with both teams. The packing team was very professional. The next day the moving team came and we're just as professional. They were on time on the day requested. Thank you GUYS for your EXCELLENT SERVICE! Everything was completed in a timely manner and we highly recommend them when choosing a mover!

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    Customer ServicePriceMoversQuote AccuracyStaffRates

    Reviewed March 23, 2022

    Working with Eagle Moving Group was a great decision. I recently had a change in career fields, and needed to move from Indiana to Florida. I was worried about finding a good company with experienced long distance movers; however, Eagle Moving Group has made the moving process a lot smoother than I could have ever expected. Their prices are reasonable, the movers were extremely professional and friendly, and there was constant communication between all parties. I would definitely recommend this company to others, especially if you plan on moving over a long distance.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for sharing your experience and for choosing Eagle Moving Group for your long-distance move. We’re glad we could help make your transition from Indiana to Florida smoother than expected. It’s great to hear you found our team professional, friendly, and communicative throughout the process. We appreciate your recommendation and are happy to have been a part of your move. If you ever need assistance again in the future, we’d be glad to help.

    Verified purchase
    CoveragePriceMoversQuote AccuracyDamageMaintenance

    Reviewed March 23, 2022

    Eagle Moving referred me to Dan Moving, and a lot of my antiques' legs were cracked, the tables were scratched, and a lot of dings. They lost the knob to my brand-new fire pit and scratched up the top of the fire pit. I already bought black paint to try to fix one area, but numerous things are just trashed. I haven't filed with Dan yet because the more I open up and go through it, the more crap I find. Even my lounge chairs have been scratched, so they're rusting. On the back of my Spirit exercise equipment's messed up too and it's over five grand. We're really disappointed.

    The guys that did the move were very nice, respectful, and we really liked them, but they didn't cover things like they should've. Also, Dan Moving only sent two guys. They should have sent four guys because it was almost two 26 foot trailers loaded. We were there all day instead of four hours out. Don't go through a broker. Eagle Moving was nice, but who they got was crap. They need to check out their people. I was told these people were good.

    Before Eagle Moving, I went with somebody else, but they kept, "Well, we don't know when. We'll let you know by this date." I gave them six weeks' notice, then a month's notice if things were gonna change. I didn't know if it would go in storage. I thought it was going to come straight through 'cause more things get trashed if it goes into storage. I'm still fighting with that company. Eagle Moving told me that if I went with them that I could just cancel with these other people and I wouldn't owe them anything. That's not true though. I'm out another seven grand, and Eagle Moving's quote changed by five grand as well.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for your feedback. We apologize for the negative experience you had, If you need assistance please contact customer service.

    Customer ServicePriceMoversQuote AccuracyDamageMaintenancePackingStaff

    Reviewed March 22, 2022

    I booked Eagle Moving Group for my long distance move from Florida to Texas. At first I was hesitant, I’ve always heard horror stories about movers breaking your belongings, or things not making the trip, getting lost or stolen, but I had so many other things to handle that packing and moving long distance seemed like a logistical nightmare I didn’t want to experience. I called Eagle Moving Group, and a couple others, and Eagle was the first to send someone out to give me a quote. Out of the three companies I called, they were the most reasonable cost wise, and the only company to make me feel comfortable that they had my move under control and that they actually would handle my belongings with care. I hired them, and they did not disappoint!

    They showed up on time, worked efficiently, and they were extremely professional. They handled my fragile items with care, taking the time to wrap what needed to be wrapped, box what needed to be boxed, and labeled each box with what room it belonged to, and its contents! Eagle Moving Group did not disappoint, my long distance move was stress-free, and if I ever have to move again, I won’t hesitate to call them! Once our stuff arrived, it was put in the proper room, and unpacking was a breeze. Eagle Moving Group is professional, yet friendly, the movers worked efficiently, and they made my move go extremely smooth, and for that I am very thankful.

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    Verified purchase
    Customer ServiceTechSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedDamageMaintenancePackingStaffRates

    Reviewed March 22, 2022

    My experience with Eagle Moving Group was terrible. They called me and asked for a room-by-room estimate including all the furniture that was in it. The rep said he'd give me $1,000 discount. When they gave me a price, I told them I needed to not make a decision right then. He said, "If we hang up now and you call back, your $1,000 discount is gone." That persuaded me to go ahead. It was also recommended by Better Business Bureau.

    A week after the first call, he called back and asked how was everything going. I told him I've sold the recliner in the living room and a long table in the bedroom. I also told him he didn't ask me about pictures, lamps, or anything else, just furniture. In my living room, I've got four lamps. I also told him the size approximately of the pictures. I asked much it was going to raise my price. He said it wouldn't raise it any. I asked what about the fact that I sold two pieces of furniture but it wouldn't go any lower. He said no matter what, it'd stay the same price. It was 3,600 something odd dollars.

    When the movers came to my house on the 31st four hours late, the young guy walked around and got on the phone immediately speaking Spanish. I asked him to speak English, but he wouldn't. He said it was gonna cost it an extra almost $2,800. I told them I couldn't do it. When we made the contract at the very first, the guy said he'd send 25 medium boxes and 25 large boxes. At the end move, that was exactly what they used. Apparently, he knew there would be more than what I told him. They also wanted 350 extra dollars for the weekend but I couldn't do that.

    I told them that I would have to continue with the move and they finally got there on that evening to move me. My son-in-law was there. He called me about midnight and said that they seemed to be doing pretty good. They were there till 3:00 in the morning. He said if he hadn't had been there, they weren't gonna open up any closet doors. There were stuff on the top shelves of every cabinet in the kitchen. They weren't gonna take steps because they couldn't see it.

    They had told me it would be five to six days. When I called them and asked where my furniture and belongings were, they said they were in Florida. They cross country and pick up different places. I called them every day and asked them what date, but they never told me what day until finally the last day. When I called them, it automatically came on that I was being recorded. This happened for three days. I was in a motel six days at $91 a day. It was on the sixth day that they called me and said that they were in the area and they would be there that morning.

    The first thing they did was demand a cashier's check for almost $2,800. I said, "I can't do that. I paid the amount that was agreed upon. You do your truck and put my stuff in the house." They said, "If you don't give us the money, we'll take this and put it in storage." I had a small savings that I had already brought with me, got the cashier's check to them and they unloaded.

    Everything was supposed to be in certain boxes or marked where they'd go to a certain room. There were so many boxes that said were clothes that they took to my bedroom. They left and when I went up, it was a mess. There were a couple of different items that never got to me and there were five or six things that were broken. A wooden hand-carved bow that my daughter had brought me from Germany doesn't work like it's supposed to. That's the worst part of what I lost. They didn't even take the shades on the lamps off. They just put the lamps down and filled them and around them, which wasn't proper.

    I called before my stuff came and told them what had already happened. It took about half an hour and 45 minutes telling the lady about what had happened. She told me to call back after the move, and I did. When I told them what happened again, they put it to the federal investigator. This man called me and said he had been contacted with a complaint, which was my complaint.

    On the very first phone call, the lady said that they had numerous complaints about that company and another company, and the other company was weighing stuff, which I had been moved that way. At the final destination, it weighed a lot more and they were forced to pay more money. He was offering me 1,400 and some odd dollars and wanted to manage the deposit I had made on the day of the contract. They were saying that that was an estimate on that $3,600. I disagreed with that. If it was said an estimate in there, I wasn't aware of it. I said, "You got to go back to the drawing board and get more."

    He didn't call back. Friday of that week, another man from Eagle called me. He said his name was Daniel. I told him about the other man who called, and he said he wasn't aware that anybody had called me. We talked, and I told him I didn't know there were two companies involved - Solutions Moving and Eagle. He said they had nothing to do with the move. They was just responsible for the initial contact and getting it arranged. Finally, he said he was sending me a check. That was last Friday and this is Wednesday, but I haven't gotten my mail in yet today. He also gave me phone numbers and one was this other company where the rep wouldn't hardly even let me speak. She said they had nothing to do with anything and I had agreed to that amount.

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    Verified purchase
    Customer ServiceContract & TermsSales & MarketingPriceMoversQuote AccuracyPunctuality & SpeedPackingStaffRatesHonesty & TransparencyDamage Prevention

    Reviewed March 21, 2022

    I thought Eagle Moving Group was a moving company. When I spoke with their salesman, he told me they were but he lied to me. He said I was a previous customer and he'd give me discount. He was slicker than ** and I'm not happy. He told me that packing was included. It was not. I have two very expensive motorcycles and he told me they were gonna get crated. They were not. They wrapped them in bubble wrap. The quote was off. It would have cost me 2,000 more. He quoted me 50 boxes for all this furniture. They barely fit anything. I got less than 10 boxes that fit for the price. I am driving myself a U-Haul through Virginia right now 'cause I have to go back up. I have to save up more money to get the rest of my stuff.

    I tried calling the rep that set up the move but he wouldn't take my calls. I emailed him, he didn't answer. I was getting out of a domestic violence situation and he knew it but he took advantage of me. The guys that moved me didn't even speak English and that was a whole 'nother experience. They were quick and nothing broke but they didn't understand half of what I was saying. They took some of the wrong stuff and was already packed up. The whole experience was bad.

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    MoversPunctuality & SpeedPackingStaff

    Reviewed March 20, 2022

    My other mover's truck broke down and these guys took over fairly fast and did a wonderful job… Thank you. The service was excellent. They packed and moved everything, including the groceries. I didn't move a finger.

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    New Start Relocation
    Response from New Start Relocation

    Thank you for sharing your experience and for trusting us to step in on short notice. We’re glad we could help and provide excellent service during a stressful situation. It’s great to hear our team handled everything from packing to moving, and that we could make the process completely hands-off for you. Thank you again, and we’re happy we could assist.

    Verified purchase
    MoversDamageStaff

    Reviewed March 20, 2022

    Completely incompetent. Do not use this company. Movers were less than professional, Damage to furniture unacceptable and the number of lost items amazing. It was a move from hell; You would NOT want to see pictures of the damage. I am working on a claim.

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    New Start Relocation Company Information

    Company Name:
    New Start Relocation
    Address:
    2500 Quantum Lakes Drive #203
    City:
    Boynton Beach
    State/Province:
    FL
    Postal Code:
    33426
    Country:
    United States
    Website:
    newstartrelocation.com