
New Start Relocation Reviews
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About New Start Relocation
New Start Relocation (USDOT #3545015) specializes in long-distance moving and offers full-service packing and storage options. The company is licensed, bonded and insured, and it’s family-owned and -operated. It doesn’t provide pricing online, but you can request a free quote by filling out a form on its website or by calling. New Start Relocation is based in Boynton Beach, Florida.
- Free estimates
- 24-hour customer support
- Short- and long-term storage
- Fair pricing on long-distance moves
- Unclear service area
- No in-home estimates
- Local moves can be pricey
New Start Relocation Reviews
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Reviewed Nov. 8, 2021
We had a best moving experience with Eagle Moving Group. We kept having to change our move date because of work timetable, but they remain ACCOMMODATING us! We did the packing personally, and because we were on a budget, figured not everything would get moved in the four hour window, which we were okay with. But these guys were fast and fantastic through the moving, even with the three flights of stairs and an huge refrigerator. EVERYTHING GOT MOVED, WITH NO DAMAGE. They kept a good attitude even when the worst happened. Fantastic movers and a reasonable price. We'll call them again!
Reviewed Nov. 7, 2021
I have been moving a lot almost all my life due to my parents being the military and have had a lot of bad experiences with previous long distance movers but Eagle Moving has been making our life so much easier with the move with me and my family. I will definitely recommend this company to my family, friends and co-workers. Nothing less but professional. Quick and so easy to work with, as well as all are belongings were untouched and undamaged during the whole move.
Reviewed Nov. 6, 2021
I had a wonderful experience with Eagle Moving. They moved me from a 1 BR apartment in Boynton Beach, FL and did an awesome job. Though the escalator wasn't prepared for loading when they arrived, they wasted no time packing and ended making great time acquiring everything loaded into the truck. They were very HELPFUL all around unloading and made the effort to guarantee everything ended up in the exact location it should be. All of them were extremely friendly and helped make the moving process incredible untroubled.
Reviewed Nov. 4, 2021
They provided us with an excellent long distance moving solution. I travel a lot for work and the stress of travelling and moving constantly puts a stress on my kids and myself included. Eagle Moving Group took control of the situation and provided us with a laid back experience.
Reviewed Nov. 4, 2021
Eagle Moving Group went above and beyond! Not only were they the best-priced long-distance movers I could find, but they were also incredibly professional and made the whole thing absolutely painless... Moving anywhere can be very nerve-racking, but moving cross-country is enough to drive you crazy! Eagle Moving Group knew exactly what needed to be done and how to do it. My stuff was packaged with care, and they were able to get pieces of furniture to my new home that I thought I would have to sell or give away!
Thank you so much for your wonderful review! We’re thrilled to hear that we could make your cross-country move painless and stress-free. Our team takes pride in being professional, thorough, and careful with every item, and we’re glad that came through in your experience. It’s especially rewarding to know we were able to help you keep furniture you thought you might have to part with. Thank you for choosing us for sharing your feedback — we truly appreciate it!
Reviewed Nov. 4, 2021
These crew rocked! I recently had EMG assist me move out of my 2-bedroom apartment and into storage unit. The owner came out to my site about a week before the move to give me an estimate and plan the move date. They were highly professional and honest with their evaluation. On the day of the move, these guys arrived right on time and began packing and moving all my belongings. They were really COOL GUYS and worked very efficiently to finish the job in under 4 hours. I put all my stuff into storage at their facility, which btw provide some of the BEST RATES for storage in the area. I'm very thankful with their work and would highly recommend them to anyone who needs a moving help!
Reviewed Nov. 3, 2021
Their crew was superb from start to finish. They provided a not-to-exceed quote for the packing and the move. On move day, all my things were well organized, carefully packed, and handled with care. The total crew was FABULOUS! They were speedy, polite, careful and diligent. We had lots of stairs at both ends to complicate the move. The crew control all the logistics with fast speed, efficiency, and good spirits. Navigating the small stairs was more time consuming than anticipated but they did not increase their charges - our final bill was EXACTLY AS QUOTED. We recommend them highly - we will be hiring them again for our next move.
Reviewed Nov. 3, 2021
The guys are great! They make moving across the country so stress and hassle free. The guys gave me a really great price, and they were very professional. I was so shocked at how easy they made moving.
Reviewed Nov. 1, 2021
Best long distance movers in the Boynton Beach area. Eagle Moving is by far the best movers I have ever used. They worked quickly, but made sure to take good care of my furniture and other valuables. They are extremely knowledgeable (helped me plan my move-out and when it was best to do so) and very professional. Would recommend to anyone looking for long-distance movers.
Reviewed Oct. 27, 2021
This past Friday, after the routine weeks of planning and tension, my wife and I had the best move of our lives, thanks to EMG. Three movers arrived on time and with great inspiration and a great attitude begin to get our move done in a few hours. We moved a house-load into an flat and a storage unit. They showed the great care with all of our belongings, take apart and reassembling where necessary, wrapping and shield as they went, with speed and good humor. I couldn't be happier and--since this is a temporary 6 month move out during a remodel--guess who I'm going to be calling when it's time to return to our house? THESE GUYS ARE THE EXPERT MOVERS.
Reviewed Oct. 25, 2021
I can't say enough good things about the guys from Eagle Moving! I was moving an office and needed movers with JUST 2 DAYS NOTICE. They were ready to go and was very flexible in expression of my needs. These guys moved everything out of our old office and moved half of the items to a new space in the same city. There was a small mix up with our drop off the next day, but they were very good about COMMUNICATING and fixed the problem very fastly. Needless to say I will be using them again the next time I need anything moved!
Reviewed Oct. 25, 2021
Eagle Moving moved our one bedroom from Boynton Beach FL to Oakland, CA. Their moving guys reached to our house on time as estimted and packed all of our stuff in few hours and set up our furniture in the new place, with a few hours to spare on their estimate! They were all very respectful, friendly and unbelievable efficient, and took time to assure that everything was where I wanted it before leaving the space. They were TRULY GREAT about re-using boxes we had before, saving us some cash, and packed everything carefully and well.
Reviewed Oct. 24, 2021
OMG, I can’t praise the movers.. They made this move painless with their pro wrapping, loading, transporting and placement of the furniture…,(see a final furnished room the day after the move). You will not go wrong with Eagle moving! Thank you so very much!
Reviewed Oct. 23, 2021
GREAT JOB, GUYS! I had an excellent moving experience with Eagle Moving Group. When I called to reserve a date, they gave me a reasonable estimate for how much time it might take. On the day of moving they arrived right on time. After a speedy walk through and light paperwork, they got on to work IMMEDIATELY. They clearly knew how to handle the heavy stuff and they were tremendously careful in wrapping up and moving my furniture. The three guys worked very efficiently and beat the estimate by some margin.
Reviewed Oct. 22, 2021
We had a wonderful experience with the guys from this company, which is saying a lot since move from one place to another is not fun for anyone! We moved from a Fort Lauderdale, FL to Oakland, CA and both with many stairs! I did not hear a single complaint, they had always SMILE and GOOD ATTITUDE the entire time. They were very careful with everything we had, boxed a few things up themselves, and dismantled everything and reassembled at our new house. Nothing was injure, it all was placed in the proper room, and they took all trash with them at the end of the day. I would highly recommend this company, as they were easy to schedule with, reasonably priced, were on time, and all around pleasant to work with!
Reviewed Oct. 22, 2021
I used Eagle a few weeks ago and was highly impressed with their service. When I requested a quote I received a call within minutes. The agent was super friendly and my quote was almost spot on to the actual cost. I had no experience with a Long-distance move so I was very worried about my belongings. All of my stuff was packaged nicely and delivered on time. There were no damages and the movers were very professional. When my family makes the same move in a few months, I will be sure they use Eagle moving group.
Reviewed Oct. 21, 2021
Working with Eagle Moving Group has absolutely magnificent. Their elegant staff are so competent in what they do. When you talk of ‘Long Distance Movers’, Eagle Moving Group still remain unrivaled in quality service delivery. Then again, they render excellent services at very affordable rate. What a long distance mover has it all if not Eagles Moving Group.
Reviewed Oct. 21, 2021
These professional guys were the best movers I've ever had. The move would not have gone any better. They were punctual, friendly, professional, thorough, and provided SUPERB QUALITY OF SERVICE. I could tell I was in safe hands and they took the great care of my belongings.. They were very well assemble and communicated each step of the way to make sure things were being done according to program. The move was finished 100% to my satisfaction and I would definitely use Eagle Moving again. Thank you for all your help.
Reviewed Oct. 21, 2021
I can't say enough adequate things about EMG! We recently moved from Miami, FL to Walnut Creek, CA their observation to detail was remarkable. They even took my already wobbly desk whose legs came off when they tried to lift it and back to their warehouse and repaired it, bringing it back a few days later with new hardware on it. The best part was that they set up our beds and other furniture for us and placed things PRECISELY where we wanted them which made unwrap so much simple. I'd recommend them 100%!
Reviewed Oct. 19, 2021
The service is nothing short of exemplary. I found that my belongings arrived perfectly intact and secure. I had some fragile work pieces I had been doing for a project and it stressed me out the entire time. I did not want to start over if it happened to break. Thankfully, I was able to rest at ease when I was reassured by the company. Great long distance movers with reasonable prices. Their service fee is $2000ish and I will use their service again if needed. Note: Price may be different for others.
Reviewed Oct. 19, 2021
We loved using these guys to move us from FL to MD. They arrived a week before the move to see what we had and if it could fit into the truck. They were completely down to earth, very friendly, and professional. On the day of the move these guys showed up on time and ready to work. They moved all of my heavy book boxes, moved the workout machine by taking the door off the hinges, and carried my expansive plant named Rufus down the stairs with ease. We were happy the whole time and the experience was NO STRESS. Seriously, they were a dream. We look forward to seeing them again for the next move. What a best moving team!
Reviewed Oct. 18, 2021
I used this moving company a few months back, and I had to come back to this website to leave a review. I was really nervous about moving cross-country alone, but these movers helped me feel really less-stressed and comfortable. They took care of everything and I barely had to direct them. My things were packed nicely into their trucks and everything traveled nicely. This company knew what they were doing and I would definitely recommend them for anyone looking for long-distance movers.
Reviewed Oct. 18, 2021
I recently moved with EAGLE MOVING and wanted to conscientiously recommend them as the professionals guys. My movers were very courteous, hard-working, cooperative, and very well organized. In all feature of the move they went above and beyond to make sure the move from FL to NYC was smooth and that all of our needs were taken care of. Very simple to work with, they were collaborative in all steps of the move, asking questions, and making sure that move went just right. Of course, moving is always difficult, the whole moving team were quite phenomenal in making a stressful experience into an experience where one can admire excellence, commitment, and connection for a job well done. Thank you!
Reviewed Oct. 18, 2021
Eagle Moving Group was incredible! I was doing a long distance move from Chicago to New York. I was afraid that furniture would get damaged during the trip, but they took extra special care of my belonging. They were so professional and efficient. I will recommend them to friends.
Reviewed Oct. 18, 2021
This company is fast, reliable and surprisingly very affordable considering the distance I moved. I would hands down use this company again if I ever need long distance movers again. They treated me like family from start to finish and I couldn't thank them enough!
Reviewed Oct. 17, 2021
Connecting with Eagle Moving Group for long distance moving is great for individuals looking for professionalism and efficiency within the moving industry. They take a lot of pride in helping others, and making sure that your move is a little less tedious. I will be sure to recommend Eagle Moving Group to family, friends, and any other person in need of a dedicated group to assist in moving needs!
Reviewed Oct. 14, 2021
I would not recommend to use this agency for moving. I found this agency through Consumer Affairs. They are terrible. The agency goes over the list of items that are suppose to be picked up and provide a quote based on that list. The company does not provide customers with a walk through prior to the pickup due to COVID-19. However, the drivers enter the home without masks and determine by cubic feet whether the furniture will fit in the truck. The original estimate is adjusted at a higher price. I went from $4000 to over $6000 in price. Here is the kicker. If you cancel they keep your security deposit. In my case over $2000. So in essence my hands are tied to pay the extra money and go through with this company.
Reviewed Oct. 14, 2021
I booked with Eagle for a move from Indianapolis two Miami, they did a great job overall with the move, and they have really good low rates. The move was great. The guys were very professional. They delivered my stuff quickly. There weren't any surprises. They let me know everything I needed to know. They were gentle with my stuff and there were no damages. I would recommend them to anyone moving a long distance anytime soon.
Reviewed Oct. 12, 2021
Professional, friendly, and some of the best long distance movers I've ever had the pleasure to work with. If you're planning on making a move to another state, city, or really anywhere at all make sure to give them a call and set everything up ASAP.
Reviewed Oct. 11, 2021
Just used Eagle Moving Group for the 3rd time on this Monday to move us from FL to MD. They have been awful all the time! These guys arrived 10 minutes before estimated time and handled everything SUPERB professionally. It was amazing to see them carry our bulky stuff up a flight of stairs and they not at all complained. We will continue to use them again in the future for sure. One piece of perception--if the office recommend a third mover be added, go for it! It will no doubt save you money overall to pay for the extra person because things will go much quicker.
Reviewed Oct. 8, 2021
I really wanted to not hate these people. I continually gave them the benefit of the doubt and time and time again I looked like an absolute fool. Let’s preface this. Back at the end of July, after another unsaid moving company failed to show up to pick up my stuff Eagle Moving group came to the rescue. I have a theory that other moving company is essentially also eagle moving group but I’ll save that story for another time. They quoted me $3880 for a studio apartment move from San Diego to Washington DC. I can’t remember exactly, but I think they quoted me up to 21 days for delivery. They show up on August 9th pick up my things, and the driver quotes me a 7-10 day drop off time frame. Great, in perfect alignment with my move in date to my new apartment.
Anyways, I give them my first delivery date as August 17. I’m no genius, but I knew going into this it wasn’t going to be an easy or short move. I was also aware of the current strains on logistics due to Covid-19. But these guys were very re-assuring they knew what they were doing and they showed up on time as planned unlike my first commitment. It was an absolute avalanche downhill from here. August 17 rolls around and I don’t hear anything. I call, and they tell me another 7-10 days. I waited, 10 full days. No call, no check in. Crickets. I call in again. Another 7-10 days. At this point we’re past the 21 day time frame. Keep in mind I am literally sleeping on the floor of my apartment because I was told 7-10 days and I did not make preparations to wait 2 months. Had they just TOLD me in the beginning it was a month, I could have made sleeping arrangements.
I can’t even count the number of phone calls in the month of September. The disrespect from the customer service team especially Danielle was absolutely unreal. When you have ALL of someone’s belongings, and you have consistently promised delivery that never happens, a person starts to get upset. But Danielle acted like I was very in the wrong. How dare me even call up there to ask where my stuff was. She, and I quote, called me “a nightmare” as if working with this company wasn’t a nightmare in itself. I asked Danielle what she would do in my situation and she said “she wouldn’t have gotten herself into this sort of situation.” WHAT is that supposed to mean?!?!
I started recording conversations at this point. I had to call into the sales department and tell them do not direct me to customer service because Danielle and her counterparts refused to elevate my situation to her managers. Danielle constantly claimed she was the supervisor when I asked for someone. FINALLY after having to actually harass the sales ream I got to a manager. Craig. Craig promised me delivery in 5-7 days. Craig lied. Nothing showed up and NO ONE EVEN CALLED TO LET ME KNOW. Therefore I had to call back up there and just *hope* Danielle didn’t pick up and just hang the phone back up when I called in. (Because again, it’s a crime to wonder where your belongings are when you’ve been promised something.)
Two special things to note: I was at one point told if the truck driver wasn’t here within 30 business days of my first delivery date I would get compensation. 30 days was Wednesday September 29th. We are well beyond this now. They won’t discuss it with me and keep telling me I need to call dispatch and discuss it. Except the dispatch girl won’t answer when she sees me calling.
Ahhh dispatch— can someone say dis**? I have 5-6 recorded phone calls with this girl, who absolutely rips me to shreds, because AGAIN, it’s a crime to call and ask where your stuff is when someone promised you something!! I have had to actually call off other peoples phones because she won’t answer when I call. Eagle moving group told me $100-$150 a day after the 30 day contract. When I finally got ahold of her, off someone else’s phone mind you, she told me it could only be max $100 for this entire mess. This should literally be free at this point, I could have sent my stuff to Australia faster. No really, I had friends move to australia from new york that got their stuff before I did.
Anyways, Craig hopefully got fired because after much harassment again I finally got a guy named Daniel who is apparently a supervisor. Daniel promised me 4-8 business days on Monday October the 4th. It is currently October 8th and I’ve heard nothing. I’m regards to compensation Daniel told me I had to pay my full amount left to the driver but they would send me compensation on the back end. It sounds like a good deal because they are obviously very trustworthy people. Daniel let me know that moving out of California and covid restrictions are just *so crazy* right now that they are actually suspending moving people out of California as of right now. As if this was some sort of reparation or comfort as to why my move has taken so long.
Hey Daniel, I put in a fake quote request online for a move from San Diego to Florida on October 6th to Eagle Moving Group with a friend's number and some BAFOON named Josh ** reached out to him offering him a move my same size for $2500. $2500!!!! My friend re-iterated that the move couldn’t take too long and Joshy boy PROMISED that larger moves were faster but that 14 days was the max for the move. What is so hard for me to understand is— Obviously someone dropped the ball somewhere and why they can’t just be transparent with me about it is absolutely baffling. A person can understand stuff happens. A person cannot tolerate months of lies and dishonesty. As compensation I am asking for an in person apology from Danielle. Also I have a theory they lie about their names. But alas, another story for a different time.
Reviewed Oct. 8, 2021
We appoint Eagle Moving Group this past weekend and the move went APPRECIABLE. It was simple to plan a move with them and they were right on time. They were so professional in moving things out of our older apartment. Our place was up a slim, steep flight of stairs, but they were totally calm. They were also easily able to double-park at our new place since we weren't able to hold back a spot ahead of time. They got the whole job done in the least time and they were friendly and relaxed all round. They were also very sweet with my NAUGHTY TODDLER running around! I would definitely utilized them again.
Reviewed Oct. 7, 2021
Planning a long distance moving trip is not an easy task; however, it was not hard to find the expectational service in the Eagle Moving Group. The price point, their secure moving procedures, and the timeliness of the move went above and beyond my expectations. Considering the distance of the move, I was pleasantly surprised how quickly they were able to deliver my home furnishings because of how congested the area is. I will definitely continue to use the Eagle Moving Group in the future for my moving needs.
Reviewed Oct. 5, 2021
Eagle Moving Group Inc is great for long-distance movers. Their website is very comprehensive and formatted to make it easy to find all the information I needed. They answered any questions that I had, did everything quickly, and I had no issues with them. I'm glad I went through this company because they did everything right. Overall, it was a great experience and is worth the price.
Reviewed Oct. 4, 2021
I was moving out my parent's house for the first time and I’m glad I got some real help, I was moving to Gainesville from my hometown of Miami and I have to say they were very helpful, they made sure everything was to my liking and nothing was damaged, if I have to move back home I will definitely uses them again.
Thank you for sharing your experience, and congratulations on your move! We’re glad we could provide the support you needed and make your transition from Miami to Gainesville smooth and stress-free. It’s great to hear that everything arrived safely and to your satisfaction. We appreciate your trust in us, and we’d be happy to help again if you ever move back home.
Reviewed Oct. 4, 2021
I moved about 40 miles from where I was living and EMG was highly professional the whole way through. I confirmed three moving guys to show up on a today morning, and four showed up rather which bumped the cost up per hour. I was at first a bit put off, but then I understand that the time they saved means that I wasn't paying that much more. These guys are powerful, fit, quick, and well mannered! We moved our complete two bedroom apt up to our new house before lunch! I will definitely keep these guys on my list for our next move from FL to IL!
Reviewed Oct. 3, 2021
Outstanding Experience in general. They were very receptive and helpful throughout the process: starting screening, in person visit, setting up the date and actual move from Boynton Beach, FL to Berkeley, CA. I worked with a team of five members and They arrived right on time, did all my packing and moving. They were very careful with everything and didn't break a single thing. The service is definitely your money's worth.
Reviewed Oct. 3, 2021
They showed up at the begin time, went RIGHT TO WORK and got me moved speedily and for a great price. They had to return to the old place, load up some strangely heavy pieces and take them for donation. Then they had to go to the dump. They could have easily milked the clock but they were back in 50 minutes which was hard to believe. From the time they started to the finish they really work hard. I would definitely hire them again.
Reviewed Oct. 1, 2021
I used Eagle Moving Group for my long-distance move from Florida to Ohio. I believe that they handled my things with care. When I received my items everything was still intact and in the same condition as when they left my previous home. I would definitely use their services again in the future if I ever needed to.
Reviewed Sept. 30, 2021
I was very satisfied with the experience I had with Eagle Moving Group. My move from South Florida to Atlanta went as smooth as possible. All of our belongings were taken care of and neatly packed. The crew moved everything into place in our new home. Couldn't be happier with the service.
Reviewed Sept. 30, 2021
Wonderful guys! The instant when they walked in the door, I could just feel the good atmosphere. Our 2 bedroom apartment was at the top floor which needed to run 2 flights of stairs. We have lots of HEAVY ART BOOKS, with a cluster of stuff in the the basement and a bunch of other goods in the garage. There was way more staircase they needed in a day, but they just drank a few cans of rock star and kept on going. They were very quick, professional and unexcitable. They wrapped all of the fine stuff carefully. Nothing was broken, not even the big frame with our beloved photo print. I was honestly amazed how they could fit All my things in the truck. Some day when we move, we'll definitely use Eagle Moving Group again.
Reviewed Sept. 27, 2021
Moved from Westbrook, Maine to Portland, Oregon with 1100 cubic feet. Quoted $4500, charged over $8000. Here is how the process goes: Eagle Moving Group (EMG) has an info sheet that breaks down box/item sizes and their general affiliated cubic foot estimate. The company then charges you a price per cubic foot, that is set in stone. You report all of your items to be shipped and then talk to a representative who then gives you a quote for how much your move will cost based on the information you provide and the locked-in price per square foot. EMG does not do an on-site estimate.* EMG knows that once you get closer to the move, there is a good chance you’ll have a little more than you initially thought. We provided an overly generous quote from the get go, knowing we would end up having a few more items than we initially reported.
About a week before the move, the company called again and I had a written out list of the exact number of items we had. I had the employee read back exactly what I had informed her we had, just to ensure the information was correct. I wish I had recorded the phone call. We figured if the price jumped up too much, my husband and I would just decide to use a UHaul, which would have been cheaper but a little more stressful driving a big truck across the country. The woman then told me the price would only be an additional $200. Great! Easy enough. Throughout this time, EMG was insanely easy to get ahold of by phone. Then things went sideways. We had all of our stuff packed up and waited for a call from an EMG employee let us know the ETA of the truck.
Vanessa, an employee, calls and apologizes, indicating there is a delay but says the truck is nearby, it is scheduled to pick up four families that day and that the first family had more stuff than the family had reported so it was taking extra time to load the truck. An hour goes by and we get another call and Vanessa tells us it’ll be a little bit later, and that she is sorry. Then she calls again two hours later, by now it is late in the evening, and tells us the truck is not coming today. She tells us the first family had so much stuff, it took up the space for not just their family, but for the total of the four families that were supposed to be picked up that day in Maine. Vanessa then promises she will send out a truck very early in the morning from New Jersey and they will be there by 9 AM at the latest to pick our stuff up.
We say thank you and ask if there is a discount for this inconvenience, as we had to move all of our stuff into a hallway and onto the street due to new tenants moving in the next day.. She says “Yes, we will definitely give you a discount for this hassle.” The next day at 8 AM I call the driver and he tells me he hasn’t even left New Jersey for Maine. We call Vanessa’s phone, and she doesn’t pick up. The driver was very responsive and promises he’ll be there and that if we want to have our friend watch our stuff, he'll take care of it. So we hit the road. Seven hours later we get a call from the driver and he says he has to charge us an additional $3600 as our quote was off. When I tell him I updated the estimate, the driver says he doesn’t see an update reflective of the volume of stuff we have. He sends us a photo of our estimate and it only reflects 2-3 boxes additional instead of the additional 20 items I had reported to the woman.
We are two states away and either cancel our trip and get a Uhaul or eat the cost. We eat the $3500 and try to call EMG to get some form of a refund due to the error on EMG’s side of things. We called for seven days, only got through once and they gave us a $28 refund. 10 boxes came broken, bike seat ripped open, furniture damaged, standing fan broken into pieces, and someone else's bike helmet in our shipment. They delivered all our stuff to the top of our driveway and we had to carry it down no less because they delivered in too big of a truck despite indicating they were bringing a smaller truck to navigate the driveway. An all out nightmare. Having read other people's reviews, they are good at quoting you for about 50% of your actual stuff so they can upcharge you the day of pick up when you're in a bind. This is a common tactic of theirs and it is unethical.
Reviewed Sept. 27, 2021
I couldn't ask for SUPERIOR MOVERS. All of them were pleasant, helpful and on time. This was the first time I've always used movers and even though I under-estimated the amount of staff I needed, they were courteous enough to keep my engagement and continue the job. Eagle Moving Group suggest very reasonable rates. They offer another assistance such as wrapping glass items to prevent damage and wardrobe boxes if needed. I am so happy that their expertness made my move patience and stress-free. I literally gave them quite a challenge by having 3 different drop-off points for my things...but they did everything without disagree and always had a happy disposition. I would highly recommend this company because they make the moving process fast and painless.
Reviewed Sept. 26, 2021
Best moving experience. I called last minute after my goods reached early, and these crew accommodated. I asked them to move some heavy items up numerous flights of stairs, and they did it while taking care to keep my furniture and home preserved - laid covering under heavy items before moving, took care to keep away from walls on stairwell turns, and systematize moving the extra-heavy items. They were also a NICE-LOOKING funny group to work with, which I appreciate. Very straightforward and crystal clear - never tried to up-sell me or sneak in extra charges. The price I was estimated at the beginning was very fair and is exactly what they asked for at the end. Would definitely use these guys again.
Reviewed Sept. 15, 2021
I've used these best movers two more times to move--once from FL to NY, and just recently from FL to CA. Their moving fee have last super competitive and they are quick, well organized, and really a nice guys. They took apart and put back together our queen sized bed stand and reclining couch and moved all of the bulky furniture from a 2 bedroom apartment in less than 3 and a half hours. (We make a move all the small boxes beforehand, and it was a short drive.) Friendly, competent, well educated and efficient. Confidently we won't have to move again anytime soon, but if we do, I know who I'm calling.
Reviewed Sept. 14, 2021
The first time I used Eagle Moving Group was in May 2 year ago. When I want to move the 10th of this month from Boca Raton, FL to Oakland, CA, they instantly came to mind and thankfully I still had the same friendly guy on the phone. They were few minutes before time and begin moving things out straight away. What I most acknowledge is that they were so relaxed and a lot of fun! I realize they had a 3-hour minimum and we joked about them "being on the clock." They cover my furnishings in coverlet, plastic wrap and strip. I have two tables in my living room with large glass tops and they come flawlessly. So did my unpack flat screen TV. There were no scratch on any of my furniture. Everything arrived wonderfully! So, if I want to move again, I'll definitely call this moving company.
Reviewed Sept. 13, 2021
After moving 6 times in the past few years, the one thing I've learned: appoint movers. Worth. Every. Penny. I'll save you the problem and permit you know that I called all the guys within the area and this is by far the awesome rate. The team assist us to move our apartment from FL to AZ. They were timely, professional, and most honestly, they got the job completed and worked quickly. They never pause to take a break and remain moving. Furniture was enclose and loaded at fast speed.
Reviewed Sept. 11, 2021
This move was our second move with EMG. Final cost was much superior than other popular companies in our area and it was 3 hr lowest charge. Last time we some other movers and it took about 4 hours so we believe that's fair. Moving group came in on time and they moved all things fast and packed everything super conscientiously. Even our new apartment was on the 3rd floor with super slim stairways, they finished everything less than 2 hrs. Nothing broken including TV and all. The communication was rapid and easy and workers were all wearing masks even they all were sweating crazy. Overall excellent experience and highly recommend~!
Reviewed Sept. 11, 2021
This moving group is by far, one of the most professional movers I have always seen in this field. We have used them many times and could not be delighted. Their numerous years of expertise are visible right away, view the way the staff pack and load is like a instant wave of vigilant planning excellently perform. Our firm utilized many other movers based on accessibility, and we know when we have experts at our transfer. You would do yourself a kindness calling Eagle Moving Group for your moving desire, thanks. We will see you guys again for sure very soon!
Reviewed Sept. 11, 2021
Great service! Really efficient and on time. They made the process of us moving out of our home and needing storage for a few months really seamless and easy. Thank you to the whole team! Highly recommended moving company.
Thank you so much for your kind review! We’re thrilled to hear that our team made your move and storage process seamless and stress-free. Being efficient and on time is very important to us, and we appreciate you recognizing that. Thank you for choosing us and for recommending our services — we truly appreciate it!
Reviewed Sept. 10, 2021
Great movers and very friendly! They were very diligent, especially with the things I pointed out as being exceptional. They wrapped the more breakable pieces of furniture in blankets and bubble wrap and handled a move with 2 stops very professionally and quickly. Most excellently, they moved a VERY heavy couch down three flights of stairs much more smoothly than the 3 movers that moved the couch in! They were friendly and responsive from start to final payment. They were very reasonably priced, as well, and ACCOMMODATING even on the short notice I gave them. Hire THEM! We will use them again.
Reviewed Sept. 10, 2021
I was totally inspire with the service that this company provided - at a fragment of cost I was look for. The business owner was very nice, friendly and really seemed like he CARED ABOUT MY EXPERIENCE, not to mention he took excellent care of my furniture and glass items. These guys made sure everything was packed carefully to protect from any scratch and was timely, cooperative and a pleasure to work with. I highly recommend this business.
Reviewed Sept. 9, 2021
My moving experience with Eagle Moving was remarkable. This team was very professional, and called timely the day of my move to validate exact timing since it was the third move of the day. They had moving covering and wrap to SECURE MY MOVABLE as well as wardrobe boxes, pushcart, and other supplies. Their truck was clean. I am happy to say not a thing got injure and all my goods come up SAFE AND SOUND. They were was very uncomplaining and even help out take apart rather complex bed frames and put them back all together upon approach, which really helped me out! Pricing was very reasonable compared to other companies I called, and there were NO UNSEEN CHARGES. I would definitely recommend them and will be using them for my next move.
Updated review: Sept. 9, 2021
Issue resolved.
Original Review: Sept. 4, 2021
Updated on 09/09/2021: Eagle Moving Group followed up with us to help with issue by intervening with the subcontractor. It's still a problem with the actual subcontractor, pending the resolution that Eagle Moving Group negotiates with them.
Original Review: Eagle Moving Group Inc subcontracted our move to a company called Moving Van Line Solutions. They told us that this was their best subcontractor. Well, Moving Van Line Solutions did over $2,000 of damage to our things, we assume because my wife didn't tip them (for good reason). Many of the boxes were busted open (WIDE), they broke lamps and cabinets. They even destroyed a box spring. I would swear they took a sledgehammer to it. Collectibles are no longer of any value because of the damage that was done to them. Bottom line, they offered us $63 in compensation. When I bounced it back to them, they added another $30, for a total of $93. How can they possibly think that adequately covers the damages? DON'T USE EITHER COMPANY OR YOU'LL BE SORRY. By the way, it looks like Eagle Moving Group's website only posts positive reviews. How convenient...
Reviewed Sept. 1, 2021
Our experience with Eagle Moving Group didn’t go well at all. Very misrepresentative of everything. I ended up spending about $2,000 to $3,000 more than they quoted me. They didn't tell me anything as far as being prepared for the move as far as boxes. This guy named Matt told me everything I wanted to hear. But then, I couldn't get ahold of him at all. When I kept calling him and asking him certain questions, he’d never respond. I kept getting a customer service rep that I had to talk to directly. Horrible experience. But the good news was that the mover that they brokered with was a really good guy and he helped us as much as he possibly could. But I would never use Eagle Moving again. I have two other moves planned. I even told the salesperson about that but he never got back to me.
Reviewed Aug. 30, 2021
Good moving service!! The team was professional and on time. I was super tense about having my things damaged or not cared for accurately, but when they arrived I just felt entirely at peace with the whole experience. They were all very alert to my needs, respond all of my questions, and moved my items with the considerable of care. I had various pieces of antique furniture I was so excitable about being damaged, and moving itself is so pressure, but they definitely took great, GENTLE CARE of my belongings and I felt like MY THINGS WERE IN GREAT HANDS. If you're looking for a well founded service with a honest owner who personally sees that you're taken care of - LOOK NO FURTHER. Would recommend and would absolutely use again!
Reviewed Aug. 30, 2021
My experience with this company was fantastic. Jeff went above and beyond trying to help us straighten out a botched moved by another moving company. Not only would I recommend them, but I will use them for every move I may take in the future. They gave me peace of mind and did exactly what they told me they were going to do. There is a lot involved with moving so please read everything in the contact and ask questions, lots of questions. Eagle moving Group will answer all your questions!!
Reviewed Aug. 30, 2021
Excellent moving service and nice guys, I couldn't have demand for superior movers! I wouldn't hesitate to HIRE THIS COMPANY the next time I move, they made the whole process so incredibly simple and uncomplicated and handled all my furniture and private items with care. The entire moving process from requesting a quote to the actual move day was SO COMFORTABLE thanks to responsiveness. The crew were on time for the move day and WORKED HARD to get my move done in just a pair of hours. I can't recommend them highly enough!
Reviewed Aug. 28, 2021
Really satisfied with their service. I used many other companies and was nervous with all the prediction. These guys made it SUPER SIMPLE to work with, they were right on time, moved quick, and got the job done. They even helped me disassemble and get together by bed frame and let me use his power tools which cut the time in less than half. They were cautious and very reasonable. They did not charge anything super excessive for the truck, moving blankets, tapes, etc. which a lot of their competition was quoting me for. HAPPY TO RECOMMEND them to anyone who needs moving in these crazy times.
Reviewed Aug. 28, 2021
Eagle Moving made our move from Jacksonville, FL to Oakland, CA a breeze. The owner was FLEXIBLE right off the bat. He called me immediately and we were able to do a video call the same day. He got back to me with a quote within a few days and was very thorough in his estimate. NO INVISIBLE CHARGES! He answered all my inquiry. After receiving other quotes, it very easy to see who we were moving ahead with. On moving day, the movers showed up on time and moved everything at fast speed, while also TAKING CARE OF OUR PROPERTY. I couldn't be happier with this company. I recommend them many times to my family. In fact my parent are moving with this company coming week. They are simply outstanding from start to finish! Look no more, these guys are the best!
Reviewed Aug. 27, 2021
I had a great experience with Eagle Moving Group. The company was INSTANTLY RESPONSIVE when I reached out, and offered a fair rate for the my move. Authenticate the move was an simple process. They contact me the day prior to the move to present themselves and see if I had everything I needed. They were highly professional from start to finish! They were efficient, careful and polite to everyone along the way. It's hard to find a company that offers true quality service. I'll be recommending these movers to friends!
Updated review: Aug. 27, 2021
Received a call from the manager or owner who was very apologetic and understanding with my frustration. I was compensated fairly for the mistake (I know mistakes do happen) and am happy with their resolution.
Original Review: Aug. 26, 2021
The worst experience I have ever experienced with any company in my life... STAY AWAY FROM EAGLE MOVING & MOVING DEPT (they work together).
1. Was told delivery would be 7-10 days. My stuff was pick up on June 19 and after 10 days, I called to find out the delivery and was told that my stuff was still in Chicago and did not have an ETA. I called weekly through mid July and was told the same information. I had travel plans on July 21 so I was getting concerned and mentioned this. They did not care and said if I wasn't home, I would be charged a redelivery fee. I contacted Matt who helped me with setting up the move and he said he would get back to me, but never did. NOTE - THEY ARE SUPPOSE TO NOTIFY YOU 24 HOURS IN ADVANCE PRIOR TO DELIVERING YOUR STUFF.
2. July 20 and still no message, text, email about my stuff, so I leave for my trip on July 21. Well the movers showed up with the delivery to my house at 9:30p (my parents were home). I got on the phone with the delivery driver, who said that he tried to reach me, but never left me a message!!! He told me that I should have answered my phone. I told him that he should have text and left a message, especially since his team knew that I was traveling. All he said was sorry and that I needed to accept the delivery or I would be charged a delivery fee.
3. The driver argued with me a lot even though it was his mistake about not leaving me a message. I gave into it b/c I didn't have a choice.
4. Driver asked if my parents could sign for my stuff and I told him no, b/c I wasn't there to verify any damages or missing items. Well, he went ahead and had my parents sign. (It was late for them already and they ended up leaving at 11p, so I never told them not to sign b/c I assumed he would not ask them to.)
5. I find out the next day from my mom about a plastic container with items in it, so I ask her to send me a photo. Well, the items in the container are not mine! I texted the driver, who told me to send him a picture of the container (there was also a step stool that is not mine) and someone would pick it up in a few days (this was on July 22).
6. I return from my trip on Aug 6 and the other person's items are still here. Also, I find that the bed wasn't set up correctly (didn't set up all the legs), damages to some of the furniture, shelves for the bookshelf could be installed b/c they lost the pegs, and I was missing stuff (I am sure that they got other persons things swapped with mine).
7. I call them on Aug. 9 and was told to email another email or call another number. Since I was busy still unpacking, I emailed them some of the details of items I was missing and mentioned the other person's item still here. I had to follow up with them again on Aug. 12 b/c no one reached out to me.
8. The customer service rep argued with me stating that it was also my fault that the delivery people showed up unannounced b/c I should have answered my phone. I explained that I receive a lot of spam calls and do not answer (like most of us do nowadays and reiterated that VM was left). She then argued that she sent an email to me on July 18 stating my stuff was on the way. I asked her to forward me the email b/c I never received it (I looked everywhere in my email) but stated that it would not have the original email sent, so I know it was a lie, an email was never sent. I looked at the email she supposedly sent and it stated my stuff would arrive 1-10 days from then, so still no communication that my stuff was going to be deliver on July 21!
9. So I emailed the customer rep all the details/pictures on the items damaged, what I was missing and the other person's belongings. She said she would set up a pick up in a few days. Well it is now Aug 26 (I spoke to them on Aug 12), and I still have this person's belongings and no update as to where is my stuff. I emailed the customer service rep on Aug. 18 asking what is happening and have not heard back.
Reviewed Aug. 26, 2021
This was the first time I had appoint movers to move my apartment. I was moving into a LATEST BUILDING that had a lot of mover's condition which I was worried about but THEY helped me through the complete moving process. They were SUPER REACTIVE right from the first call I had with them. My moving team was great throughout the process. They were friendly, well organized, thoughtful, fair and cooperative. They don't try to charge you for things based on some irresponsible technicality which I've read a lot of other movers do. The charges are VERY TRANSPARENT right from when you book the move.
Reviewed Aug. 26, 2021
Truly a positive experience. From the minute I mailed to see if they were CONVENIENT, they got back to me straight away and made me feel at ease about the move ahead. They finished the move carefully and politely. I was nervous because the storage unit we were moving out of was up a LONG LADDER, and we had a not a good experience moving into it earlier in the summer. They didn't disagree a bit and were FLAWLESS in navigating a very tight space. I would not hesitate to use them again.
Reviewed Aug. 25, 2021
They went far off my expectations. The movers were able to speedily and ACCURATELY EVACUATE my apartment on the 3rd floor with stairs only. The were immensely organized and very professional. They arrived on time, and quickly judge the items to move, then QUICKLY BEGAN TO MOVE. They were thoughtful of my furniture. When they empty the truck, they were mindful of the parking situation, and mindful of loading furniture and asked where to place boxes. This was a marvelous, no hassle, seamless, and impressive moving experience.
Reviewed Aug. 18, 2021
They moved my 3 bedroom house in 4.5 hours. They are SO DILIGENT and never took a rest. They are so powerful and speedy. I couldn't have done this move without Eagle Moving Group. The price was clear and they did not annoyance me for tips, but I wanted to tip them! How could I not when they were WORKING SO HARD. I never want to move again, but if I do I will definitely call them.
Updated review: Sept. 10, 2021
In regards to this review, I would not give this company 2 stars. I was extremely pleased with their ability to respond to my emergency situation in a timely manner. Although they had just returned from a long haul, they still packed from 10 am until 4 am the next morning to meet my deadline. Their demeanor remained pleasant and upbeat regardless of the tediousness of the job. I have not had the chance to unpack all my belongings as of yet and yes there were some damages noted. Ordinarily I would be extremely upset but under the circumstances that I presented them with, I can see where I may have been a factor to some degree.
Original Review: Aug. 18, 2021
I had already arranged another company and they never showed up. I had to hire someone that could get me moved out the next day so that we could be able to make it to closing. Eagle said they would do it and charged me $18,000. The crew was really nice, however, they have not been taught how to pack. I have several items that were broken and I haven't even started going through all the stuff that they put in my shed.
My mom had two sets of floor marble statuettes and they were put in the same box with some flowers and they were not wrapped or anything. They're totally destroyed. My mama had those for years, so I'm a little bit upset about that. And my leather living room set is destroyed. I'm going to have to get rid of it because I cannot have my furniture torn up like that. I was so grateful that they were able to come and do it at the last minute. But from what damage I have seen so far, I'm just blown away. I didn't even get an inventory sheet, so I can't list off on the inventory what they damaged. I'm upset, especially considering how much I paid.
Also, they originally told me I had to have my stuff delivered by the 20th or they would charge me $1,200 a month to store my stuff. I went and ran through all these hoops to make sure I can get it done by the 20th. I sent them an email and told them that I wanted to have my stuff delivered on the 14th, which was that Saturday, a week before the last day that I could do this. Eagle told me they don't have a driver then but to schedule it before the 20th. Then, they told me they would do it on the 24th.
I was expecting someone to call me to give me an idea what time they were coming but Eagle was not helpful in regards to giving me any follow-up. They said they couldn’t let me know when the movers would arrive and I just have to be here all day. That's ridiculous. If you're scheduling me for a given date, you should be able to give me some kind of information as to when I can expect them to show up. It irritated me because my whole day was lost.
I knew they were upset because I was calling trying to get an update and at the same time, I knew that there was a possibility everything wouldn’t make it in the shed. I had other people that would want to come and pick up some stuff from me so that we could have the room to make sure everything fit into the shed but I couldn't tell them the time. I didn't want them to go and rent trucks to get furniture when they weren't gonna be there. It sort of messed up everything.
Reviewed Aug. 17, 2021
First this place is a total scam, and the positive reviews you see on here are from current employees or friends. Check out their complaints on BBB and also with the FMCSA. They are brokers and they under estimate your space requirements to beat out any competing quote you might have. My quote increased 50% from the first estimate, and about 35% from the second estimate they gave me which was through a video call to verify the space. One week prior to pick up they have someone from their "QA" department reach out to you to validate your space, you guessed it. Your quote will increase more due to under quoted space. This time it is too late to request a refund on your deposit and in many cases too late to find a new mover.
Also they are required by law to provide you a list of the moving companies they work with. This did not happen for me. The movers they use are horrible. I was lucky enough to have MoverVan Lines and they were horrible. Broken TV, table, refrigerator, the list goes on. Way more to replace my good than the move itself. Some of the damage was just over the top, like breaking off the legs of a table by the bolts and wrapping them in blankets separately. How do you explain that? At all cost take the negative reviews on here the BBB, and the FMCSA seriously. AVOID.
Reviewed Aug. 17, 2021
I used Eagle Moving to move my stuff from my apartment into storage, and can't recommend them SUFFICIENT. From the approximate to the move, the moving group was fabulously professional and straightforward to work with. On moving day, the team of great movers were quick and I ADMIRE the call the day before to make sure I was all ready for the move. The movers also help out move a bunch of OLD FURNITURE to the sidewalk to pick up, which was in fact appreciated.
Reviewed Aug. 15, 2021
They was super cooperative! Everything was amazing on the day! Called 20 minutes before they arrived like they said they would! I even asked for a stop on way to collect a bed and it was NO PROBLEM at all! Super impressed how quick they got everything up 3 flights of stairs and had the bed together in minutes! Worked out even cheaper than I thought I would too! WORTH EVERY PENNY!
Reviewed Aug. 15, 2021
Best movers we've ever appoint! The team was really amazing. We were moving to a home with a lot of stairs and the move comprise a sleeper sofa and a grand piano. The crew control everything without complaint. All things was moved without any damage. They took the time to CORRECTLY PACKED up all our items and put everything back together once everything was transport to the new home. They made the move as EASY AS POSSIBLE and were friendly. Would definitely work with them again for sure.
Reviewed Aug. 14, 2021
We had a fantastic moving experience with Eagle Moving during our move from FL to AZ. We needed to start prompt and they accommodated us when others wouldn't and were on time. They also loaded very THOUGHTFULLY so our stuff is secure during the long drive. Their pricing is also very competitive so I'd suggest them for all the above to a friend.
Reviewed Aug. 14, 2021
Our moving team from this company did an excellent moving job for us. They showed up on time, STAYED, PROLONGED then look forward to and were well planned and friendly the full time. They were able to encase and move all of our things into a storage unit in single day. It was awesome how they were able to FIT EACH ITEM INTO A TIGHT SPACE, but with great care for our things.
Reviewed Aug. 14, 2021
I had a REMARKABLE EXPERIENCE with Eagle Moving Group last Friday. They arrived on time, impressive, and practically over the top on making sure that all of my thing were fully secured with plastic package, quilt, and boxes. I had a crew for people and each one of them wore a mask the whole time they were in my home. All of the fixtures was taken apart and put back together superbly. NO DISAPPOINTMENT AT ALL. Without hesitation, I would hire THEM again!
Reviewed Aug. 14, 2021
The gentlemen who came to pick up the packages were in and out in 15 minutes. Then three weeks later, the stuff arrived in Vail, Colorado without issue. I didn't have that much stuff but they were awesome and considerate. They were quick and wonderful. I gave them each $100 tip because they were so nice and efficient. People should use Eagle Moving Group. We used a few movers for this move and they were the best out of all the movers. They numbered every box with little papers. The other moving companies we used, which were much bigger moves to Florida, did not number the boxes.
Reviewed Aug. 13, 2021
I had reserved with another moving company that promises they would come the beginning of July. They never showed. I panic dialed through all the other movers I had spoken to and got ahold of Matt at Eagle. They were able to get me picked up the next day. Now I needed a lot of packing so I had to pay a little extra but they did a great job. I did have one or two scratches on this one bookshelf that I have. Other than that would highly recommend.
Reviewed Aug. 13, 2021
Really awesome! They called me this dawn to tell me they were about 15 minutes away. They were very helpful and commune at every step. These guys worked SO VIGOROUS and was revolutionary ways to make the most out of space. They were WELL DRESSED and INSPIRED about how to solve the situations that arise while moving. Very active and happy to do the work. My life is disordered right now getting my house ready to sell and these movers made acquire my furniture moved for the carpet fitting very easy. We had a exceptional experience and feel grateful we found them.
Reviewed Aug. 11, 2021
Very sincere, EFFORTLESS and hard-working guys. They were marvelous. Our home had 3 STORIES and lots of solid and sensitive glass stuff. The owner of the company, was part of the moving team and exceeding our expectations. Leave cartons off the week ahead of our move date so we could pack and working 12 hrs the day of our move to get it all done. We learn about EMG from a friend who also had a WONDERFUL experience with them. We were very impressed we found this company.
Original Review: Aug. 10, 2021
Shady, suspicious, borderline criminal organization. They are NOT a moving company. They take your money and then hire 1 or 2 star moving companies to make the actual delivery. Multiple movers showed up to my house to collect my delivery, each one confused that the order had already been picked up. Then they throw your belongings in a warehouse for a few weeks until they have enough deliveries to fill a semi truck so that they can ship all the deliveries in bulk. In other words, they don't move your belongings until it is profitable for them, regardless of whatever estimate they may have provided. A delivery meant to take two weeks took FIVE in my case, and when every time I called to enquire as to the status of my delivery they claimed that the truck driver "could not be reached" and that they would call back when they could verify their location.
I called them EVERY DAY for three weeks straight and they never ONCE called back with more information. Upon delivery several of my belongings (the most expensive ones, computers, consoles, etc) were MISSING, and another client's belongings were delivered to me instead. The company did not care and refused to catalog the belongings I had received in error, leaving me to try and find out who they belong to. Also the company tried to double charge me for pickup and attempted to raise the rates several times. This company is a SCAM. Please do not use.
Thank you for updating your review and for taking the time to share your experience. We’re sorry that your move did not go as smoothly as it should have, and we understand how frustrating the delays and communication issues must have been.
We take concerns about missing items and mis-deliveries very seriously, and we appreciate you allowing us the opportunity to address the situation directly. We’re glad we were able to speak with you and work toward a resolution, and we’re pleased to see your rating updated to 4 stars.
If you have any remaining concerns, please don’t hesitate to reach out to our support team so we can continue to assist.
Reviewed Aug. 10, 2021
I hired these guys to move my apartment that we have been living in for many years to a NEW HOUSE we purchase. This team is first class, powerful and efficient all around! These guys were friendly throughout the move and arrived on time as quoted. They first do a walkthrough and make a plan about how to move what and when. They dismantle and bubble wrapped furniture and reassemble where required. I thought I had some heavy carton but they go and pick up more than one at a time and keep moving without taking break!
Reviewed Aug. 7, 2021
WOW!!! What an unbelievable experience. The guys from EMG just complete the moving process of my family and I and I am REALLY INSPIRED. All of them was very nice, kind, polite and they took so much caution make ready my furniture for long term storage. I made a small change from the original quote and it was NO PROBLEM at all. If there was a rating of 10 stars possible, I'd give them!!!
Reviewed Aug. 6, 2021
I want to thank Eagle Moving for taking the time to help us, especially Craig, Danielle, and even Zach. Thank you so much for your understanding and a quick refund. Because of poor planning on my part, I found myself in a challenging situation. Eagle Moving was quick to rectify the problem.
Thank you for taking the time to share your experience. We’re glad we could help resolve the situation quickly and appreciate your honesty. We understand that moving can be stressful, and we’re happy we were able to step in and make things right. Thank you again for giving us the opportunity to assist you, and we wish you all the best moving forward.
Reviewed Aug. 6, 2021
Very happy with EMG. We moved 4 bedroom home and we were able to get an estimate on the phone followed by a site visit by an estimator. The movers arrived on time and moved very efficiently. There was no downtime. The move was done at the estimated price that was quoted to us. The moving crew was very helpful and cordial. I will use EMG again if I have to move. I have moved about 6 times and this was the best moving experience.
Reviewed Aug. 4, 2021
We originally hired Eagle Moving Group to help us move from MI to FL. They were very helpful & responsive. We ended up going in a different direction due to a family member moving our items for us. But we would call on Eagle Moving again for our next move.
Reviewed Aug. 3, 2021
They were very flexible, reasonably priced, and the TIMETABLE WAS SIMPLE. I received a verification email and then a prompt email the day before. The day of the move, they arrived punctually. They were all awesome guys. They were great to work with--very hard working and fast. They protected everything REALLY WELL and nothing was damaged. It took 5 hours overall for our 2 bedroom apartment. They did a wonderful job setting up at the new place. I would absolutely use them.
Reviewed Aug. 3, 2021
Crew were extraordinary! They worked very professionally and we were SO IMPRESSED with what they were able to accomplish. This was the first time my husband or I had utilized movers, but I know now that we'll never do it on our own again: there's no need, with such an EXCELLENT and TRUSTED COMPANY to turn to! Their pricing was reasonable to other companies I looked into, and at the end of the day the worth of what we gain for what we paid was awesome! I would recommend them to everyone I know!
Reviewed Aug. 1, 2021
My best friend referred me to Eagle Moving Group after she had a good moving experience last week with this company. The team did an excellent job with my move. They were VERY REACTIVE when I plan the meeting and quickly gave me an appointment that worked. The price was very reasonable as well. During the move, they were all very friendly, prompt, careful and professional. They QUICKLY PACKED ALL MY FURNITURE to make sure they were out of danger and carried them up and down the stairs VERY CAREFULLY. They also helped set up and assemble whatever I needed in my new apartment. I will use them for all my moving needs going forward.
Reviewed July 31, 2021
I approach Eagle Moving Group for a fast move of a very weighty sofa bed from the loft to the bottom floor of my home. Every other moving company had a hourly minimum and would not arrange for my SPECIAL NEED that would take under an hour. After reaching out, it took a little under an hour to receive a reasonable quote and set up a APPROPRIATE TIME. The movers arrived on time and professional, they wrapped the old sofa and took off the legs and were able to get it down some very small stairs without any scratch. They also offered to carry up my new sofa and dismantle it and set it up for me.
Reviewed July 31, 2021
The rep was able to schedule me in a short amount of time and that worked out well. The quote, on the other hand, was another thing. I was quoted one number and when the driver showed up, the number was $300 higher. All of sudden, they came and said that it was gonna be this, which was not what they told me. I’m a business person. If you tell me a price, that’s the price. I said that I’m paying this and that’s what I’m paying, and Eagle Moving should figure it out. Because in the end, I was holding the money. The guy said I would need to pay this amount to the driver when he drops my stuff and I told him that I would pay them what I was told to pay originally and I‘ll hold the other money and they figure it out. All of a sudden, I got a $250 credit in my checking account. So, whoever it works on, it works. I didn’t care. I was still holding the money.
I was a little disappointed. But I also know too, from being a business person and doing business, you never pay everything upfront. That was a case right there where I was holding the last card and somebody had to give in. The other thing is one of the furniture, which was the jewelry box, which had custom jewelry, was broken into in the storage facility in Atlanta. I had everything sealed up with a plastic wrap and out of all the pieces of furniture, the plastic wrap was cut on that one. The gentleman who delivered it didn’t cut it during the delivery process, it was cut prior to. Somebody went into the jewelry box, didn’t find anything and put it back together. But Eagle Moving didn’t do all bad. They just slipped in the end.
Thank you for taking the time to share your experience. We’re glad we were able to accommodate your move on short notice and that the overall move was completed successfully.
We regret the frustration caused by the pricing confusion and appreciate the opportunity we had to address it at the time. Clear communication and transparency are important to us, and we continually work to improve our quoting and confirmation processes.
Regarding the jewelry box, we take the security of our customers’ belongings very seriously. Our team does not open or access wrapped items during storage or transit, and we encourage customers to report any concerns immediately so they can be properly documented and reviewed.
We appreciate the feedback and the opportunity to continue improving our service.
Updated review: Aug. 5, 2021
We’re glad to know that you were ultimately happy with the resolution and that we were able to help bring some peace of mind to the situation. We appreciate your patience and the opportunity to work with you throughout the process, especially when a few challenges came up along the way. While interstate moves can be complex, our goal is always to stay communicative and see things through, and we’re happy that came through in your experience. Thank you again for working with us.
Original Review: July 30, 2021
Eagle Movers is only a broker. Once they get their "deposit" they no longer care. The mover explained that our $2,000 deposit went straight to Eagle, and once Eagle received that all communication/payment was through the moving company. He told me not to tell anyone that was how it worked. All contact had to be through Eagle which delayed and caused confusion.
After our loading window had started they called and left a voicemail to say that it would be the next day. Everything was boxed and ready to go by the time they called, so we were stranded without beds, cooking ability, etc. Had to get a last minute hotel at an exorbitant cost. The movers were terrible, bled on new carpet and other items, left messes everywhere, left items off the truck, took forever to load truck even though everything was all lined up and ready to go in the garage, did nothing but complain, expected a $3,000 cash payment on a Sunday even though that was never a communicated requirement, unhooked washing machine and left the valve partially open with water leaking on new flooring
We lost two full days of our move due to all of the issues caused by movers and cleaning up their mess (including empty water bottles, tape and packaging supplies, and other garbage that wasn't in the house before they arrived). I wish I could post pictures. We didn't hire the movers, Eagle did. Now neither Eagle nor the movers are responsive. Our stuff is in limbo, and I can't get in touch with anyone. Never again. Do your research so you don't suffer the same treatment. DO NOT TRUST YOUR POSSESSIONS TO EAGLE MOVING GROUP.
Reviewed July 30, 2021
The person I talked to on the phone was very good. I immediately got a reply and a phone call almost as soon as I clicked on the information. It was very fast and it caught me off guard. He asked me how many items I had to go and I said that I wasn’t prepared. I'm gonna play a guessing game. I had to change the number of boxes because I had more. When he said 50, I said 97. They were very easy, stayed in contact and let me know when the people would be calling me. I couldn't be more pleased. I am very satisfied with Eagle Moving Group. They’re a jobber and they put me in the hands of Source 1. I couldn't have asked for any better mover. Jeffrey, the rep, and his crew came to my house in Virginia and got me loaded up within a short period of time. The next day, which was Thursday, we set it at one o'clock and they were at my door to unload. So, I felt very fortunate. Also, in the end, the quote was what they quoted me.
Reviewed July 27, 2021
We just completed our move from Boynton Beach, FL to San Francisco, CA and all of them were FANTASTIC throughout the move! We moved out of a small studio and they move the small space tremendously well, were WELL ORGANIZED and most importantly careful with our goods. We absolutely would recommend them to anyone who is looking for a stress free move. Thanks again to this great team for the amazing move!
Reviewed July 22, 2021
Daniel and Nick with Eagle Moving Group we’re excellent. They scheduled my move and provided me great quotes for the move. I even discussed for packing. The company called as promised a few days before and dispatch even assisted me on when to deliver my daughter's household goods. The only issue we had was when the driver showed up he was late because he stated that he did not realize he was packing, which I went back over the contract with him, so he had to stop for packing materials. He also wanted to charge more for packing. I contacted Eagle Moving Group and informed them what was occurring and they worked with me that night. Eagle Moving Group is a good company and they took my issues and are looking into not using that company to ship again.
I thank Eagle Moving Group for them willing to assist me. I would still use them because they are a good company. I give Eagle moving a 5 star, but the subcontractor (driver) we would not use because he tried to change the entire moving price and was not prepared for packing and the move. Eagle moving group stands behind their contracts and they are working with me.
Reviewed July 22, 2021
I just had my first experience with PROFESSIONAL MOVERS, and I couldn't be happier it was with Eagle Moving Group. For years I've been obstinate enough to think that it's just easier if I just move all my things myself, but this was just painless. These guys came to pick up stuff at three locations to move my partner and I into our new apartment yesterday, and they were really AWESOME GUYS and worked very fast. I'll definitely be using their service again in the future, and would recommend anyone else to do the same.
Reviewed July 13, 2021
They came to our condo and a friend's apt to measure and give us a quote. We got our estimate, signed contract and then a mover came to pack and load the truck with a helper. He drove the truck to my mom’s new house in IL and unpacked. Mom and my sister were there and confirmed that Nick was very helpful and super nice. I would 100% recommend them!
Reviewed July 9, 2021
Just finished building a new house & had to move twice. The team of movers, were so good & efficient I requested them a second time. They were fantastic again & highly recommend the company to everyone! The service was excellent from start to finish.
Reviewed June 29, 2021
I had a very good experience with the guys from Eagle Moving Group. I called them on a short notice to move my furniture, not only that they were prompt, but well equipped as well. It was a hassle free experience. Honestly their work is amazing, they did everything in a great way. They came early in the morning and still working all the day. They were very hardworking, fast and completely careful. I was really comfortable dealing with them, and I do recommend Eagle Moving Group for everyone who’s thinking to move.
Reviewed June 24, 2021
The crew made small order of the numerous-stop move. My family has moved out of state several times with massive furniture. This team took superior care of our items from the weighty to the lightest with simplicity versus the large 'well known' movers. I am so happy to see these professional movers. Without a uncertainty I will call them again. We used them twice to move and each time exceeded assumption.
Reviewed June 24, 2021
I have utilized Eagle Moving Group two-times and the service was excellent two times. The earliest calls to timetable were professional and well planned; they worked with me to find an pleasant date or time. The movers came on time, friendly, professional, and efficient; the teams of two guys worked well cooperatively. The second time I used this company, I had to postpone due to illness -- after having established the move date/time. The person I spoke with was apprehension, even expressed good wishes for acquire better! I would use them again without query.
Reviewed June 21, 2021
Realized a week ago I couldn’t do the move on my own. Called Eagle Moving Group and they rolled up next day. The movers were friendly, patient, and were good listeners. I am writing this surrounded by boxes in my new place, daunted at the task of unpacking my life into a new configuration, but happy with a fast, efficient, and honestly polite interaction. The moving staff know their work very well and did a good job. I may never need to move again. But if I do, I know who I am going to call!
Reviewed June 20, 2021
All things were very clear, professional and VERY WELL DONE. From the time I spoke on the phone with them to the last box off the truck I couldn't have been more inspire. They called several times to validate the details, showed up right on time and worked very DILIGENTLY and ATTENTIVELY the whole time. All of the furniture was cautiously packed and taken care off, nothing was broke in the boxes. And big thanks to this team who did the whole move professionally.
Reviewed June 17, 2021
This is the best job, moving some really weighty things for me. They showed up right on time and worked NON-STOP until the job was done. Their school of thought was great, always consider to be a little more helpful. They were devoted, hard-working, and exceptionally professional. These guys moved things QUICKLY and EFFICIENTLY. They even recommend to move things around when I wasn't sure I liked the place of it. They went above and beyond, and we are very thankful. I would definitely recommend this company.
Reviewed June 13, 2021
These movers were incredible! They arrived at 8am exactly, did a quick judgment of the place, and started work instantly. They were really smart in considering out how to move large furniture through tense spaces effectively, ways I hadn't thought of. While working hard, they provided good talk - great attitude! Just the professional guys you'll meet all day. The estimate rate sounded high, but after they were done in less time than I expected, I ended up actually saving and feeling like I should've paid them more! They have get every penny. Will recommend them thoroughly next time!
Reviewed June 10, 2021
They are incredible movers. They proficient and cautious and my turn went easily. Level rate and everything was incorporated, yet preferable cost over 3 different quotes I got from different movers. Profoundly prescribed!
Reviewed June 7, 2021
This is the subsequent time I've used Eagle Moving Group and you will not find a superior moving assistance. All times the group was incredibly expert, speedy, and proficient. I needed the deceived out help of this moving company, which comes outfitted with new sleeping pad covers, closets to hang your garments in to remain wrinkle free, and a lot of wrapping to ensure tables and other sensitive furnishings. They were all really charming and complete professionals. Much thanks to you guys!
Reviewed May 26, 2021
They were amazingly communicative in the weeks paving the way to my move, ensuring the correct size truck and group was assigned to the work. Upon the arrival of the move, the movers were proficient, cautious with my things, and effective. They were masked up for Covid wellbeing and kept a protected distance while moving through my apartment. They even aided move another household item I had put away in my garage at my new home since it was excessively substantial for one individual. You truly can't beat Eagle Moving Group at the cost and expert moving services.
Thank you for the great review! We’re glad our team could provide clear communication, proper planning, and safe, efficient moving services. We appreciate you trusting us with your move and are happy we could help with the extra item as well. Thank you for the recommendation!
Reviewed May 25, 2021
Excellent experience and customer service with both Billy, our initial sales rep and Daniel in wrapping up details at end. They were both nice, helpful and responsive. I recommend both of them for anyone looking for a moving company.
Thank you for the great review! We’re happy to hear that Billy and Daniel were helpful and responsive throughout the process. We truly appreciate the recommendation and your trust in us.
Reviewed May 25, 2021
The moving company quoted me 5,200 for the move. 1 week before they raised the price to 7,200 with less pieces. Then when they finally came to pick up the stuff they charged me over 9,000 and I only had a small overage of boxes. Less than 20%. I looked online and found they have done this numerous time to other people. The scam is they underestimate the move to get you to give them a deposit. Then they continue to rack up the prices when you have no recourse. The manager Craig said he has never seen the price go up that much and he said he would get back to me with a resolution. Never heard back from him. These people are criminals and don’t want others to be taken in by their scam.
Reviewed May 21, 2021
They helped me think through the entire move process, and they were super flexible on the dates. The customer service was fantastic and assisted me with the scheduling and planning of my move even when my move plans fell through. They were still very communicative and helping me with the next steps in the process.
Thank you for sharing your experience! We’re so glad our team was able to help you think through the entire moving process and remain flexible as your plans evolved. Providing clear communication, dependable support, and guidance—even when plans change—is something we truly value. We appreciate your kind words about our customer service and are grateful for the opportunity to assist you. Wishing you all the best!
Reviewed May 21, 2021
They exceeded everyone's expectations. In spite of the fact that I am sure the entirety of their workers are of this type, and they were all fantastic. From the first occasion when they got back to examine the cycle and rates, to the team part messaging us to present himself, and when they called ahead and kept us educated, they were proficient and the interaction consistent. At the point when they came they shrink wrapped our furnishings and things, they dismantled and afterward reassembled our furnishings, and they even realized how never really rest number bed, my greatest concern. They assisted us with our furnishings, and when one piece would not fit in our new home they even re-wrapped it and moved it back out for us. The rates are more than competitive, however the quality and predominant help is worth a lot more. I suggest decisively, particularly on the off chance that you need an effortless move.
Thank you so much for this incredibly thoughtful review. We’re truly honored to hear that our team exceeded your expectations from start to finish. Clear communication, careful handling, and consistency throughout the entire process are things we take great pride in, so it’s wonderful to know that stood out to you. We’re especially glad our crew was able to properly handle your furniture—including your Sleep Number bed—and go the extra mile when adjustments were needed at your new home. Thank you for recognizing the value of our service and for your strong recommendation. We truly appreciate your trust and are grateful you chose us for your move.
Reviewed May 14, 2021
We relocated down to South Florida and worked with Eagle Moving Group. We liked their competitive pricing and customer service. They answered the phone. I just talked to a couple different people and had a good gut feeling about those guys. Everything kind of worked out well. I looked into a couple of the bigger people and they wanted telephone numbers. They were kind of straight up with me from the jumps and it was an overall good experience. The quote was pretty spot on. There wasn't really anything that jumped out. I've moved in the past, and they've all of a sudden come back to me and said, “Oh, it's gonna be X amount more.” Eagle was upfront with me. Everything was on time and nothing was broken.
Thank you for taking the time to share your experience with Eagle Moving Group. We’re glad to hear that our competitive pricing, responsiveness, and upfront communication stood out to you. Being transparent from the start and delivering a smooth, on-time move with no surprises is always our goal. We truly appreciate your trust and are happy everything worked out well for your relocation to South Florida. Thank you again for choosing Eagle—we wish you all the best in your new home!
Reviewed May 1, 2021
Eagle Moving Group's price was better. I found out afterward that they were a brokerage and I didn't like that. But I called my sales guy again and he tried to make me feel better about it, like having different options. I wouldn't like to call 10 million companies to get prices but Eagle Moving Group did all that for me. They were all-around nice and any questions afterwards, the customer service department had been awesome. The crew happened to come on the day that I preferred and I did a walkthrough with them. They understood everything. They took the payment and then I just left them alone. They knew what they were doing and they took everything in one day.
Thank you for sharing your experience with Eagle Moving Group. We appreciate your honesty and are glad our team was able to address your concerns and help make the process easier for you. Providing multiple options while saving our customers time and stress is something we strive for, and we’re happy to hear our sales and customer service teams were supportive throughout. It’s great to know the moving crew met your preferred schedule, communicated clearly, and completed everything efficiently in one day. Thank you again for choosing us—we truly appreciate your trust.
Reviewed April 29, 2021
Eagle Moving Group rescued me because I had hired another company that took my deposit and never showed up. Eagle was able to pick up my stuff the same day that I called them. The experience went well other than the truck was already going to be half full. I was told that my estimated cubic feet was like 643. There were 700 available on the truck. So, we were able to get everything to fit. But then, the driver spoke with his boss, and when he got off the phone, he said I owed them another $659 for an extra 125 cubic feet. I didn't pay it and I told them, "I was told that I was supposed to pay $3,066 by money order and that's what I paid." Craig was the one that booked the move and he pulled a lot of strings for me. He has been amazing. He was supposed to be working on seeing if they would waive that fee. I haven't heard anything back about it.
I moved from Montana down to New Mexico. We were able to pack up that same day. I didn't have a place available to move my stuff right into, so they put my stuff in storage. Once my carpet and everything is laid in a rental that I'm going to be getting, we can set up the date. I've been more dealing with customer service at this point. I did send an email to set up the delivery date and I heard back from them on email saying that they were going to work on getting dispatched to work on that delivery date. I'm waiting to hear back from them. Overall, the experience was pretty good. But since I've already been ripped off, I'm so nervous. I'm just like, "I just want my stuff back and I don't want to have to pay anymore."
Reviewed April 15, 2021
I booked with Eagle for a move from Dallas to Orlando, Florida. And the move was great. They gave me a really good price. The move was great. The guys were very professional. They delivered my stuff quickly. They explained to me everything. There really wasn't anything that I didn't know. There weren't any surprises. They were very kind and they took great care of my stuff. I've heard horror stories with damages and I had no damages. It was pretty seamless. Eagle did a great job. I would recommend them in the future. If I ever have to move again, I'll be calling them.
Thank you for taking the time to share your wonderful moving experience with us! We are delighted to hear that our team's professionalism and care made your transition from Dallas to Orlando seamless and stress-free. It’s great to know you felt thoroughly informed throughout the process and that our attention to detail helped prevent any damages. Customer satisfaction is our highest priority, and your feedback serves as a testament to the quality of service we strive to deliver. We truly appreciate your recommendation and look forward to assisting with any future moves. Thank you for choosing Eagle!
New Start Relocation Company Information
- Company Name:
- New Start Relocation
- Address:
- 2500 Quantum Lakes Drive #203
- City:
- Boynton Beach
- State/Province:
- FL
- Postal Code:
- 33426
- Country:
- United States
- Website:
- newstartrelocation.com
