New Start Relocation Reviews

Issue resolved.

Our experience with Eagle Moving Group didn’t go well at all. Very misrepresentative of everything. I ended up spending about $2,000 to $3,000 more than they quoted me. They didn't tell me anything as far as being prepared for the move as far as boxes. This guy named Matt told me everything I wanted to hear. But then, I couldn't get ahold of him at all. When I kept calling him and asking him certain questions, he’d never respond. I kept getting a customer service rep that I had to talk to directly. Horrible experience. But the good news was that the mover that they brokered with was a really good guy and he helped us as much as he possibly could. But I would never use Eagle Moving again. I have two other moves planned. I even told the salesperson about that but he never got back to me.

Good moving service!! The team was professional and on time. I was super tense about having my things damaged or not cared for accurately, but when they arrived I just felt entirely at peace with the whole experience. They were all very alert to my needs, respond all of my questions, and moved my items with the considerable of care. I had various pieces of antique furniture I was so excitable about being damaged, and moving itself is so pressure, but they definitely took great, GENTLE CARE of my belongings and I felt like MY THINGS WERE IN GREAT HANDS. If you're looking for a well founded service with a honest owner who personally sees that you're taken care of - LOOK NO FURTHER. Would recommend and would absolutely use again!

My experience with this company was fantastic. Jeff went above and beyond trying to help us straighten out a botched moved by another moving company. Not only would I recommend them, but I will use them for every move I may take in the future. They gave me peace of mind and did exactly what they told me they were going to do. There is a lot involved with moving so please read everything in the contact and ask questions, lots of questions. Eagle moving Group will answer all your questions!!

Excellent moving service and nice guys, I couldn't have demand for superior movers! I wouldn't hesitate to HIRE THIS COMPANY the next time I move, they made the whole process so incredibly simple and uncomplicated and handled all my furniture and private items with care. The entire moving process from requesting a quote to the actual move day was SO COMFORTABLE thanks to responsiveness. The crew were on time for the move day and WORKED HARD to get my move done in just a pair of hours. I can't recommend them highly enough!

Really satisfied with their service. I used many other companies and was nervous with all the prediction. These guys made it SUPER SIMPLE to work with, they were right on time, moved quick, and got the job done. They even helped me disassemble and get together by bed frame and let me use his power tools which cut the time in less than half. They were cautious and very reasonable. They did not charge anything super excessive for the truck, moving blankets, tapes, etc. which a lot of their competition was quoting me for. HAPPY TO RECOMMEND them to anyone who needs moving in these crazy times.

Eagle Moving made our move from Jacksonville, FL to Oakland, CA a breeze. The owner was FLEXIBLE right off the bat. He called me immediately and we were able to do a video call the same day. He got back to me with a quote within a few days and was very thorough in his estimate. NO INVISIBLE CHARGES! He answered all my inquiry. After receiving other quotes, it very easy to see who we were moving ahead with. On moving day, the movers showed up on time and moved everything at fast speed, while also TAKING CARE OF OUR PROPERTY. I couldn't be happier with this company. I recommend them many times to my family. In fact my parent are moving with this company coming week. They are simply outstanding from start to finish! Look no more, these guys are the best!

I had a great experience with Eagle Moving Group. The company was INSTANTLY RESPONSIVE when I reached out, and offered a fair rate for the my move. Authenticate the move was an simple process. They contact me the day prior to the move to present themselves and see if I had everything I needed. They were highly professional from start to finish! They were efficient, careful and polite to everyone along the way. It's hard to find a company that offers true quality service. I'll be recommending these movers to friends!

Received a call from the manager or owner who was very apologetic and understanding with my frustration. I was compensated fairly for the mistake (I know mistakes do happen) and am happy with their resolution.

This was the first time I had appoint movers to move my apartment. I was moving into a LATEST BUILDING that had a lot of mover's condition which I was worried about but THEY helped me through the complete moving process. They were SUPER REACTIVE right from the first call I had with them. My moving team was great throughout the process. They were friendly, well organized, thoughtful, fair and cooperative. They don't try to charge you for things based on some irresponsible technicality which I've read a lot of other movers do. The charges are VERY TRANSPARENT right from when you book the move.

Truly a positive experience. From the minute I mailed to see if they were CONVENIENT, they got back to me straight away and made me feel at ease about the move ahead. They finished the move carefully and politely. I was nervous because the storage unit we were moving out of was up a LONG LADDER, and we had a not a good experience moving into it earlier in the summer. They didn't disagree a bit and were FLAWLESS in navigating a very tight space. I would not hesitate to use them again.

They went far off my expectations. The movers were able to speedily and ACCURATELY EVACUATE my apartment on the 3rd floor with stairs only. The were immensely organized and very professional. They arrived on time, and quickly judge the items to move, then QUICKLY BEGAN TO MOVE. They were thoughtful of my furniture. When they empty the truck, they were mindful of the parking situation, and mindful of loading furniture and asked where to place boxes. This was a marvelous, no hassle, seamless, and impressive moving experience.

They moved my 3 bedroom house in 4.5 hours. They are SO DILIGENT and never took a rest. They are so powerful and speedy. I couldn't have done this move without Eagle Moving Group. The price was clear and they did not annoyance me for tips, but I wanted to tip them! How could I not when they were WORKING SO HARD. I never want to move again, but if I do I will definitely call them.

In regards to this review, I would not give this company 2 stars. I was extremely pleased with their ability to respond to my emergency situation in a timely manner. Although they had just returned from a long haul, they still packed from 10 am until 4 am the next morning to meet my deadline. Their demeanor remained pleasant and upbeat regardless of the tediousness of the job. I have not had the chance to unpack all my belongings as of yet and yes there were some damages noted. Ordinarily I would be extremely upset but under the circumstances that I presented them with, I can see where I may have been a factor to some degree.

First this place is a total scam, and the positive reviews you see on here are from current employees or friends. Check out their complaints on BBB and also with the FMCSA. They are brokers and they under estimate your space requirements to beat out any competing quote you might have. My quote increased 50% from the first estimate, and about 35% from the second estimate they gave me which was through a video call to verify the space. One week prior to pick up they have someone from their "QA" department reach out to you to validate your space, you guessed it. Your quote will increase more due to under quoted space. This time it is too late to request a refund on your deposit and in many cases too late to find a new mover.

I used Eagle Moving to move my stuff from my apartment into storage, and can't recommend them SUFFICIENT. From the approximate to the move, the moving group was fabulously professional and straightforward to work with. On moving day, the team of great movers were quick and I ADMIRE the call the day before to make sure I was all ready for the move. The movers also help out move a bunch of OLD FURNITURE to the sidewalk to pick up, which was in fact appreciated.

They was super cooperative! Everything was amazing on the day! Called 20 minutes before they arrived like they said they would! I even asked for a stop on way to collect a bed and it was NO PROBLEM at all! Super impressed how quick they got everything up 3 flights of stairs and had the bed together in minutes! Worked out even cheaper than I thought I would too! WORTH EVERY PENNY!

Best movers we've ever appoint! The team was really amazing. We were moving to a home with a lot of stairs and the move comprise a sleeper sofa and a grand piano. The crew control everything without complaint. All things was moved without any damage. They took the time to CORRECTLY PACKED up all our items and put everything back together once everything was transport to the new home. They made the move as EASY AS POSSIBLE and were friendly. Would definitely work with them again for sure.

We had a fantastic moving experience with Eagle Moving during our move from FL to AZ. We needed to start prompt and they accommodated us when others wouldn't and were on time. They also loaded very THOUGHTFULLY so our stuff is secure during the long drive. Their pricing is also very competitive so I'd suggest them for all the above to a friend.

Our moving team from this company did an excellent moving job for us. They showed up on time, STAYED, PROLONGED then look forward to and were well planned and friendly the full time. They were able to encase and move all of our things into a storage unit in single day. It was awesome how they were able to FIT EACH ITEM INTO A TIGHT SPACE, but with great care for our things.

I had a REMARKABLE EXPERIENCE with Eagle Moving Group last Friday. They arrived on time, impressive, and practically over the top on making sure that all of my thing were fully secured with plastic package, quilt, and boxes. I had a crew for people and each one of them wore a mask the whole time they were in my home. All of the fixtures was taken apart and put back together superbly. NO DISAPPOINTMENT AT ALL. Without hesitation, I would hire THEM again!

The gentlemen who came to pick up the packages were in and out in 15 minutes. Then three weeks later, the stuff arrived in Vail, Colorado without issue. I didn't have that much stuff but they were awesome and considerate. They were quick and wonderful. I gave them each $100 tip because they were so nice and efficient. People should use Eagle Moving Group. We used a few movers for this move and they were the best out of all the movers. They numbered every box with little papers. The other moving companies we used, which were much bigger moves to Florida, did not number the boxes.

I had reserved with another moving company that promises they would come the beginning of July. They never showed. I panic dialed through all the other movers I had spoken to and got ahold of Matt at Eagle. They were able to get me picked up the next day. Now I needed a lot of packing so I had to pay a little extra but they did a great job. I did have one or two scratches on this one bookshelf that I have. Other than that would highly recommend.

Really awesome! They called me this dawn to tell me they were about 15 minutes away. They were very helpful and commune at every step. These guys worked SO VIGOROUS and was revolutionary ways to make the most out of space. They were WELL DRESSED and INSPIRED about how to solve the situations that arise while moving. Very active and happy to do the work. My life is disordered right now getting my house ready to sell and these movers made acquire my furniture moved for the carpet fitting very easy. We had a exceptional experience and feel grateful we found them.

Very sincere, EFFORTLESS and hard-working guys. They were marvelous. Our home had 3 STORIES and lots of solid and sensitive glass stuff. The owner of the company, was part of the moving team and exceeding our expectations. Leave cartons off the week ahead of our move date so we could pack and working 12 hrs the day of our move to get it all done. We learn about EMG from a friend who also had a WONDERFUL experience with them. We were very impressed we found this company.

Shady, suspicious, borderline criminal organization. They are NOT a moving company. They take your money and then hire 1 or 2 star moving companies to make the actual delivery. Multiple movers showed up to my house to collect my delivery, each one confused that the order had already been picked up. Then they throw your belongings in a warehouse for a few weeks until they have enough deliveries to fill a semi truck so that they can ship all the deliveries in bulk. In other words, they don't move your belongings until it is profitable for them, regardless of whatever estimate they may have provided. A delivery meant to take two weeks took FIVE in my case, and when every time I called to enquire as to the status of my delivery they claimed that the truck driver "could not be reached" and that they would call back when they could verify their location.

I hired these guys to move my apartment that we have been living in for many years to a NEW HOUSE we purchase. This team is first class, powerful and efficient all around! These guys were friendly throughout the move and arrived on time as quoted. They first do a walkthrough and make a plan about how to move what and when. They dismantle and bubble wrapped furniture and reassemble where required. I thought I had some heavy carton but they go and pick up more than one at a time and keep moving without taking break!

WOW!!! What an unbelievable experience. The guys from EMG just complete the moving process of my family and I and I am REALLY INSPIRED. All of them was very nice, kind, polite and they took so much caution make ready my furniture for long term storage. I made a small change from the original quote and it was NO PROBLEM at all. If there was a rating of 10 stars possible, I'd give them!!!

I want to thank Eagle Moving for taking the time to help us, especially Craig, Danielle, and even Zach. Thank you so much for your understanding and a quick refund. Because of poor planning on my part, I found myself in a challenging situation. Eagle Moving was quick to rectify the problem.

Very happy with EMG. We moved 4 bedroom home and we were able to get an estimate on the phone followed by a site visit by an estimator. The movers arrived on time and moved very efficiently. There was no downtime. The move was done at the estimated price that was quoted to us. The moving crew was very helpful and cordial. I will use EMG again if I have to move. I have moved about 6 times and this was the best moving experience.

We originally hired Eagle Moving Group to help us move from MI to FL. They were very helpful & responsive. We ended up going in a different direction due to a family member moving our items for us. But we would call on Eagle Moving again for our next move.

They were very flexible, reasonably priced, and the TIMETABLE WAS SIMPLE. I received a verification email and then a prompt email the day before. The day of the move, they arrived punctually. They were all awesome guys. They were great to work with--very hard working and fast. They protected everything REALLY WELL and nothing was damaged. It took 5 hours overall for our 2 bedroom apartment. They did a wonderful job setting up at the new place. I would absolutely use them.

Crew were extraordinary! They worked very professionally and we were SO IMPRESSED with what they were able to accomplish. This was the first time my husband or I had utilized movers, but I know now that we'll never do it on our own again: there's no need, with such an EXCELLENT and TRUSTED COMPANY to turn to! Their pricing was reasonable to other companies I looked into, and at the end of the day the worth of what we gain for what we paid was awesome! I would recommend them to everyone I know!

My best friend referred me to Eagle Moving Group after she had a good moving experience last week with this company. The team did an excellent job with my move. They were VERY REACTIVE when I plan the meeting and quickly gave me an appointment that worked. The price was very reasonable as well. During the move, they were all very friendly, prompt, careful and professional. They QUICKLY PACKED ALL MY FURNITURE to make sure they were out of danger and carried them up and down the stairs VERY CAREFULLY. They also helped set up and assemble whatever I needed in my new apartment. I will use them for all my moving needs going forward.

I approach Eagle Moving Group for a fast move of a very weighty sofa bed from the loft to the bottom floor of my home. Every other moving company had a hourly minimum and would not arrange for my SPECIAL NEED that would take under an hour. After reaching out, it took a little under an hour to receive a reasonable quote and set up a APPROPRIATE TIME. The movers arrived on time and professional, they wrapped the old sofa and took off the legs and were able to get it down some very small stairs without any scratch. They also offered to carry up my new sofa and dismantle it and set it up for me.

The rep was able to schedule me in a short amount of time and that worked out well. The quote, on the other hand, was another thing. I was quoted one number and when the driver showed up, the number was $300 higher. All of sudden, they came and said that it was gonna be this, which was not what they told me. I’m a business person. If you tell me a price, that’s the price. I said that I’m paying this and that’s what I’m paying, and Eagle Moving should figure it out. Because in the end, I was holding the money. The guy said I would need to pay this amount to the driver when he drops my stuff and I told him that I would pay them what I was told to pay originally and I‘ll hold the other money and they figure it out. All of a sudden, I got a $250 credit in my checking account. So, whoever it works on, it works. I didn’t care. I was still holding the money.

We’re glad to know that you were ultimately happy with the resolution and that we were able to help bring some peace of mind to the situation. We appreciate your patience and the opportunity to work with you throughout the process, especially when a few challenges came up along the way. While interstate moves can be complex, our goal is always to stay communicative and see things through, and we’re happy that came through in your experience. Thank you again for working with us.

The person I talked to on the phone was very good. I immediately got a reply and a phone call almost as soon as I clicked on the information. It was very fast and it caught me off guard. He asked me how many items I had to go and I said that I wasn’t prepared. I'm gonna play a guessing game. I had to change the number of boxes because I had more. When he said 50, I said 97. They were very easy, stayed in contact and let me know when the people would be calling me. I couldn't be more pleased. I am very satisfied with Eagle Moving Group. They’re a jobber and they put me in the hands of Source 1. I couldn't have asked for any better mover. Jeffrey, the rep, and his crew came to my house in Virginia and got me loaded up within a short period of time. The next day, which was Thursday, we set it at one o'clock and they were at my door to unload. So, I felt very fortunate. Also, in the end, the quote was what they quoted me.

We just completed our move from Boynton Beach, FL to San Francisco, CA and all of them were FANTASTIC throughout the move! We moved out of a small studio and they move the small space tremendously well, were WELL ORGANIZED and most importantly careful with our goods. We absolutely would recommend them to anyone who is looking for a stress free move. Thanks again to this great team for the amazing move!

Daniel and Nick with Eagle Moving Group we’re excellent. They scheduled my move and provided me great quotes for the move. I even discussed for packing. The company called as promised a few days before and dispatch even assisted me on when to deliver my daughter's household goods. The only issue we had was when the driver showed up he was late because he stated that he did not realize he was packing, which I went back over the contract with him, so he had to stop for packing materials. He also wanted to charge more for packing. I contacted Eagle Moving Group and informed them what was occurring and they worked with me that night. Eagle Moving Group is a good company and they took my issues and are looking into not using that company to ship again.

I just had my first experience with PROFESSIONAL MOVERS, and I couldn't be happier it was with Eagle Moving Group. For years I've been obstinate enough to think that it's just easier if I just move all my things myself, but this was just painless. These guys came to pick up stuff at three locations to move my partner and I into our new apartment yesterday, and they were really AWESOME GUYS and worked very fast. I'll definitely be using their service again in the future, and would recommend anyone else to do the same.

They came to our condo and a friend's apt to measure and give us a quote. We got our estimate, signed contract and then a mover came to pack and load the truck with a helper. He drove the truck to my mom’s new house in IL and unpacked. Mom and my sister were there and confirmed that Nick was very helpful and super nice. I would 100% recommend them!

Just finished building a new house & had to move twice. The team of movers, were so good & efficient I requested them a second time. They were fantastic again & highly recommend the company to everyone! The service was excellent from start to finish.

I had a very good experience with the guys from Eagle Moving Group. I called them on a short notice to move my furniture, not only that they were prompt, but well equipped as well. It was a hassle free experience. Honestly their work is amazing, they did everything in a great way. They came early in the morning and still working all the day. They were very hardworking, fast and completely careful. I was really comfortable dealing with them, and I do recommend Eagle Moving Group for everyone who’s thinking to move.

The crew made small order of the numerous-stop move. My family has moved out of state several times with massive furniture. This team took superior care of our items from the weighty to the lightest with simplicity versus the large 'well known' movers. I am so happy to see these professional movers. Without a uncertainty I will call them again. We used them twice to move and each time exceeded assumption.

I have utilized Eagle Moving Group two-times and the service was excellent two times. The earliest calls to timetable were professional and well planned; they worked with me to find an pleasant date or time. The movers came on time, friendly, professional, and efficient; the teams of two guys worked well cooperatively. The second time I used this company, I had to postpone due to illness -- after having established the move date/time. The person I spoke with was apprehension, even expressed good wishes for acquire better! I would use them again without query.

Realized a week ago I couldn’t do the move on my own. Called Eagle Moving Group and they rolled up next day. The movers were friendly, patient, and were good listeners. I am writing this surrounded by boxes in my new place, daunted at the task of unpacking my life into a new configuration, but happy with a fast, efficient, and honestly polite interaction. The moving staff know their work very well and did a good job. I may never need to move again. But if I do, I know who I am going to call!

All things were very clear, professional and VERY WELL DONE. From the time I spoke on the phone with them to the last box off the truck I couldn't have been more inspire. They called several times to validate the details, showed up right on time and worked very DILIGENTLY and ATTENTIVELY the whole time. All of the furniture was cautiously packed and taken care off, nothing was broke in the boxes. And big thanks to this team who did the whole move professionally.

This is the best job, moving some really weighty things for me. They showed up right on time and worked NON-STOP until the job was done. Their school of thought was great, always consider to be a little more helpful. They were devoted, hard-working, and exceptionally professional. These guys moved things QUICKLY and EFFICIENTLY. They even recommend to move things around when I wasn't sure I liked the place of it. They went above and beyond, and we are very thankful. I would definitely recommend this company.

These movers were incredible! They arrived at 8am exactly, did a quick judgment of the place, and started work instantly. They were really smart in considering out how to move large furniture through tense spaces effectively, ways I hadn't thought of. While working hard, they provided good talk - great attitude! Just the professional guys you'll meet all day. The estimate rate sounded high, but after they were done in less time than I expected, I ended up actually saving and feeling like I should've paid them more! They have get every penny. Will recommend them thoroughly next time!

They are incredible movers. They proficient and cautious and my turn went easily. Level rate and everything was incorporated, yet preferable cost over 3 different quotes I got from different movers. Profoundly prescribed!

This is the subsequent time I've used Eagle Moving Group and you will not find a superior moving assistance. All times the group was incredibly expert, speedy, and proficient. I needed the deceived out help of this moving company, which comes outfitted with new sleeping pad covers, closets to hang your garments in to remain wrinkle free, and a lot of wrapping to ensure tables and other sensitive furnishings. They were all really charming and complete professionals. Much thanks to you guys!

They were amazingly communicative in the weeks paving the way to my move, ensuring the correct size truck and group was assigned to the work. Upon the arrival of the move, the movers were proficient, cautious with my things, and effective. They were masked up for Covid wellbeing and kept a protected distance while moving through my apartment. They even aided move another household item I had put away in my garage at my new home since it was excessively substantial for one individual. You truly can't beat Eagle Moving Group at the cost and expert moving services.

Excellent experience and customer service with both Billy, our initial sales rep and Daniel in wrapping up details at end. They were both nice, helpful and responsive. I recommend both of them for anyone looking for a moving company.

The moving company quoted me 5,200 for the move. 1 week before they raised the price to 7,200 with less pieces. Then when they finally came to pick up the stuff they charged me over 9,000 and I only had a small overage of boxes. Less than 20%. I looked online and found they have done this numerous time to other people. The scam is they underestimate the move to get you to give them a deposit. Then they continue to rack up the prices when you have no recourse. The manager Craig said he has never seen the price go up that much and he said he would get back to me with a resolution. Never heard back from him. These people are criminals and don’t want others to be taken in by their scam.

They helped me think through the entire move process, and they were super flexible on the dates. The customer service was fantastic and assisted me with the scheduling and planning of my move even when my move plans fell through. They were still very communicative and helping me with the next steps in the process.

They exceeded everyone's expectations. In spite of the fact that I am sure the entirety of their workers are of this type, and they were all fantastic. From the first occasion when they got back to examine the cycle and rates, to the team part messaging us to present himself, and when they called ahead and kept us educated, they were proficient and the interaction consistent. At the point when they came they shrink wrapped our furnishings and things, they dismantled and afterward reassembled our furnishings, and they even realized how never really rest number bed, my greatest concern. They assisted us with our furnishings, and when one piece would not fit in our new home they even re-wrapped it and moved it back out for us. The rates are more than competitive, however the quality and predominant help is worth a lot more. I suggest decisively, particularly on the off chance that you need an effortless move.

We relocated down to South Florida and worked with Eagle Moving Group. We liked their competitive pricing and customer service. They answered the phone. I just talked to a couple different people and had a good gut feeling about those guys. Everything kind of worked out well. I looked into a couple of the bigger people and they wanted telephone numbers. They were kind of straight up with me from the jumps and it was an overall good experience. The quote was pretty spot on. There wasn't really anything that jumped out. I've moved in the past, and they've all of a sudden come back to me and said, “Oh, it's gonna be X amount more.” Eagle was upfront with me. Everything was on time and nothing was broken.

Eagle Moving Group's price was better. I found out afterward that they were a brokerage and I didn't like that. But I called my sales guy again and he tried to make me feel better about it, like having different options. I wouldn't like to call 10 million companies to get prices but Eagle Moving Group did all that for me. They were all-around nice and any questions afterwards, the customer service department had been awesome. The crew happened to come on the day that I preferred and I did a walkthrough with them. They understood everything. They took the payment and then I just left them alone. They knew what they were doing and they took everything in one day.

Eagle Moving Group rescued me because I had hired another company that took my deposit and never showed up. Eagle was able to pick up my stuff the same day that I called them. The experience went well other than the truck was already going to be half full. I was told that my estimated cubic feet was like 643. There were 700 available on the truck. So, we were able to get everything to fit. But then, the driver spoke with his boss, and when he got off the phone, he said I owed them another $659 for an extra 125 cubic feet. I didn't pay it and I told them, "I was told that I was supposed to pay $3,066 by money order and that's what I paid." Craig was the one that booked the move and he pulled a lot of strings for me. He has been amazing. He was supposed to be working on seeing if they would waive that fee. I haven't heard anything back about it.

I booked with Eagle for a move from Dallas to Orlando, Florida. And the move was great. They gave me a really good price. The move was great. The guys were very professional. They delivered my stuff quickly. They explained to me everything. There really wasn't anything that I didn't know. There weren't any surprises. They were very kind and they took great care of my stuff. I've heard horror stories with damages and I had no damages. It was pretty seamless. Eagle did a great job. I would recommend them in the future. If I ever have to move again, I'll be calling them.