CubeSmart Reviews

They raised my rent without previous notification, (which is against their own policy) then acted stunned when I needed to abandon my unit full of precious items and shamed me for doing it. I’m disgusted by the treatment I received after years of paying tons of rent to this company.

At first it seemed perfect. It’s clean and affordable as feels safe. But after a few months they Jack up your rent no matter how many units you have. There is no discount for multiple units. And the low price is to lure you in but they don’t care about long term customers they only care about YOUR MONEY!! Find a better place with integrity, fairness and a loyalty to customers.

Giving people 30 days to move out during Thanksgiving was disgusting! Letting them know Oct 31 when they must have known for a year! What if someone had been away for two weeks? They claim they'll dump all their belongings! Because they have "construction" to do. **** Not bad enough the price increases $100 the first 6 months and then $100/year and had to wrestle it back down to $50 - so we paid $400 for a 10x15 cube.... Then you give people no notice you're going to 'do construction"...

My representative won my possessions back on my behalf, due to being ill. Paid the auction and attempted to settle debt with CubeSmart as directed by auction. June, manager at North Charleston location was being spiteful and blocked him from doing so and all memorabilia is gone. I can always purchase new worldly possessions, but not scrapbooks, pictures and memories of my children as my illness worsens. Some people are praying on your downfall for financial lining of their pocket.

I was renting a storage unit J75 in Bradenton, Florida. The storage had a roof leak, damaging my possessions. It was incredibly infested with spiders, roaches, and mice. For all the money we pay, one would think the units could be sprayed once in a while. I will NOT recommend Cubesmart to anybody. Shame on you, Cubesmart!

I have been a renter since May 2023 at this storage facility without missing any payments. On 10/2/2023 I visited my storage unit to only find my belongings destroyed covered in rodent feces and urine. There are also cockroaches at this storage facility as I saw a few during this time. I had no idea my belongings were covered in rodent urine until I started to pick up my bags to maneuver things around and noticed that my hands were wet with the smell of urine. I am allergic to cockroaches, I immediately get rhinitis in the setting of them.

I rented a storage unit for 3-4 years. I rarely went to the unit during this time period. I missed a monthly payment once, but I paid it when I remembered. When I went to move my belongings into a new apartment, I found a new lock on my unit and some of my belongings were stolen. I will never use or recommend Cubesmart.

Great Mary is the best... Gets to the bottom line of everything. Very helpful. Very insightful. Very informative. Very thankful for her working there. Mary is just awesome. I feel like my money is being well spent because she's there.

Earlier in the spring my partner and I rented a large storage unit in Columbia. We loved the space and the cleanliness of the unit and facility. The negative part was the price. It is very high and within a few months our price went up $100. My partner spoke with someone explaining our plight. They would get back to us. Today we spoke with Dre who told us they were able to help us lower the price and we are eternally grateful as we are seniors on a budget by bootstrapping our business. Every dollar certainly counts. Thank you Dre! He is a jewel and great with customers. Truly a keeper and deserves praise.

They offer a first very low price for a storage unit. But Read the contract very well, additional charges, will apply in the following months. Also very high late fees during one month. And They have different owners, You have to pay in the same location.

When finished using unit, store manager was able to dispose of one last item that I couldn't remove due to lack of space on my truck. Very nice man and very accommodating. Would use them again, if needed.

In Ames, Iowa Jodi was a great with helping me with reserving my unit at a decent price. When it came time for me to move In, my reservation was no longer valid as they decreased reservation times down to only 8 days with no given notice and I never received a email nor a text saying that it was cancelled. Jodi contacted the district manager Mike and he informed her and the other customer service representative (who's temporary), that they won't honor my move in price and now I have to pay today's 35% price increase with no given notice.

I rented three units when the building my shop was in sold. They went up in price so many times I had to throw most of my items away just to close the units...It cost more than my shop did! I am down to one unit now and the cost has more than doubled. Their philosophy is most people are there because they have no place to put things (obviously)...therefore they cannot leave so they continue to raise the price because they know "they have you"....and then, if you are 1 week late in your payment, they charge you a 20% fee...for me that is $68.00!! This is extortion, they have your things and think that they can charge you whatever they want because you HAVE to pay it. Stay away from this place at all costs!!

I have been storing at Cubesmart for four plus years, prices raised yearly. I am now paying THREE TIMES what they are charging currently for the exact same space. Corporate customer service is nonexistent and local is of very little help.

I went in to look at storage units. Christy was very helpful and answered all my questions. I originally had a few more places to look at but she won me over and I rented from her. Her professional is the best bar none. I will most definitely tell all my friends to go see her.

We went to empty our storage unit and found mice had chewed up boxes, books, important paperwork, pictures, etc. Also rain had leaked through and destroyed boxes. It is a place I would never recommend! The health department should.

We haven't even had our storage a year yet and the price has jumped 2xs already. We're going to be paying basically $300 nowadays month. Not even worth it anymore. All our stuff smells musty or damp. We will either look for a new Storage place or just pull everything out get rid of tons of our stuff so we don't need storage anymore.

West Des Moines, IA. If you're looking for OUTSIDE storage, keep looking. They advertise being well-lit, and secure; that is a joke. After our toy-hauler was broken into we asked about the cameras....answer was, "Oh, sorry we don't have them" or "they weren't working in the area we rented." I'm writing this while "on hold" for their SureSmart/Great American Insurance customer service; 20 mins and holding. I detest companies with "America" in their name that have horrible service, do better or get out of business!

This place is not maintained and in HORRIBLE condition! The security gate is left open 24/7. Everything I had stored there was ruined due to severe roof leaks. I have photos of all of my belongings covered in mildew and mold. I also have pictures of the ceiling that is covered in mold and mildew from the leaking roof. They say I have no insurance, which I have proof of on my monthly receipts. All of my belongings are a complete loss and no one will try to help rectify the situation.

My quad was stolen in less than a day when I first placed it there at the Taunton Massachusetts location. I have every reason to believe the facility manager and at least 1 other person were responsible for this loss. No one knew I was there unloading the quad and no one was around to see me. I would not recommend this company and they only had 1 camera at the gate to see who is coming or going but nowhere else in the facility. After the theft I found a hole cut in the fence for a person to enter and the gate opens automatically upon leaving with no code needed, what a nice setup for an inside job! They were uncooperative with me and authorities, if you have valuable property stay away from this company.

I rented two units from them. Hhad my possession in storage for a few years and never once was informed that they had a mice infestation. I paid for my possession to get destroyed. They dropped my insurance.

The workers are ok. However, the changes that are being made in the last few months are nothing short of discouraging. Security is non-existent. No lighting is in the parking lot. 1840 Iris Dr. is not a place to rent from. High rental price with peace of mind. Gravel yard need major overhaul.

My husband and I have parked our big rig truck at this property for 8 years now. Very loyal to this property in Conyers GA.. We are now being told the rental space will double.. because of greed.. I understand profits.. However I don’t understand robbery when the economy is not doubling our paychecks. DO NOT RENT SPACE HERE. They will suck you dry and nickel and dime you til you bleed!

I have a unit at 3103 N Decatur Rd Scottsdale, GA 30079. I have been there since they first opened. The facility was fine at first, the Manager Doug at that time was always very nice and helpful. However, after opening it’s become an absolute nightmare. The Management went from nice and helpful to horrible whenever the office is staffed. There has been a 25% rate increase every three months since I moved in. With no access to the restroom when Management is not available (which is 99.9%) of the time. And no trash can or dumpster for the customers. Failure to repair the front door after months and months of it being broken.

Tucson, Arizona, the Prudence Road location- Extremely aggressive rent increases every six months. The percentage increases make no sense, other than greed. Had the unit for just a year and a half. Started at $366 a month and by the time I was out it was $446! Also strange that I could rent a larger unit at another close CubeSmart for far less, but would have to pay all the set up fees again along with moving. When I rented the unit there was an office at the location, then that soon was closed and I had to transact with the other nearby location. One renting the unit, a day after starting to move in it rained and I had water inside from the roof, a large crack in the wall and under one door. Fortunately nothing got wet at that time. I clauked the crack on the inside myself at my expense. I had put down pallet, so nothing was on the floor if there was further rain trouble.

Do not use Cube smart... I had my credit card on file for monthly charges and I noticed $170 charge on my credit statement. They had been charging me a new rate without confirming with me for the last 3 months. I went to see what was the charges and I noticed a $12 fee for insurance that I never agreed on and the monthly rate was $157. I look online to see their rates and the same storage size is advertised at $121. I asked them nicely to move the rate back the the orig 138 that I have originally started with. They did not want to and said it was for new customers.

My problem began at the Cubesmart-managed property on Strack Rd. Houston Tx. I have been a long-time customer of Cubesmart in which I assumed we had a relationship but I was wrong. I am an auction buyer. This is a company that I have bought and brought back units to save the company from lawsuit because they were wrongfully sold several times yet they tell me they follow policy. A couple of days ago I bought a unit which I will upload all pictures where it was staged or set up (all units are bought online by pic). So in the pictures of this 25x38 shows nothing but boxes purposely stacked so the contents behind could not be seen.

My unit was broken into in Jan 2023 because they didn't fix the front locks for months. Then my unit was broken into again in March 2023. This is outrageous. I cannot believe how bad this company is. They should figure out how to have some security. Cameras would be a good first step, but they need a complete overhaul.

I have been a customer with CubeSmart since 2010. I seen so many different employees. I met Ken. He is so professional, nice, caring and very kind person. He always has a smile. He is a great product of CubeSmart. He is very valuable to your business. Just hold on to him tightly because he can make your business more profitable. Thanks, LJS

CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly).

Got a quote and tried to get more info from the company. They couldn't answer questions. Didn't answer calls at my local CubeSmart. Voice-mail was full and no reply. They needed me to buy a $20 lock when I had my own. Everything about my experience was overpriced and sucked **. Bankrupt soon hopefully.

I am currently a tenant at Cubesmart being evicted because I spoke out about the RACIAL DISCRIMINATION I'm dealing with at this location in West Hempstead NY. Since I've been here, I've been RACIALLY PROFILE, STALKED and HARRASSED. I spoke to the manager (JENNIFER) about me being RACIALLY PROFILE and asked to see footage from the cameras which I was denied several times. And that is because she (Jennifer) is down with the nonsense which is coming from one of the workers she manages at the job.

I’ve been a paying customer for almost one year. In that time, I have twice due to circumstances fallen behind in timely payment due to circumstances beyond my control. Twice I attempted to proactively bring this to the company attention before the bills were due. Twice the company has responded with a standard lockstep march towards me losing my things to seizure and auction. There is a toxic attitude in the industry, and this company epitomizes that- the attitude that anyone using their services is a marginal person, dislocated because they are lesser-thans. Dealing with these people is like dealing with some petty tyrant in the parole office or the traffic courts. Do yourself a favor, find some better service provider.

I had a unit at the CubeSmart located on Murfreesboro Pk. And I paid for the insurance they provided. And was assured that the insurance covered all of my valuable tools and artifacts. April of 2020 there was a flooding event that took place in Nashville. That flooded my unit. I lost over $6,000 in tools and relics was priceless. They proceeded to tell me that the insurance didn't cover flooding. But they sold it to me in a known flood zone. It's been 2 years still no compensation. I would never recommend cube smart. They are crooked and I believe they are intentionally selling insurance that does not cover certain things. Even though they assured me that it covered everything. I Strongly advise against anyone renting or doing business with cubesmart. They are dishonest and unprofessional.

My rent was raised as others had stated. I went to my storage unit yesterday to grab some Christmas items and the area was covered in mouse poop. I have never experienced such filth!! I went into the office to speak with the employee who stated that the incident was covered under insurance. After driving to another cubesmart I learned that the employee's name is Dora and she is an assistant manager. When I walked in she was flirting with a gentleman and told me that it would be some time before she could help me!!! That was why I went to another CubeSmart!!!! The rodent infestation was not covered by insurance!!!

Port Union Rd, Fairfield Ohio. I rented this unit 8 months ago. The area advertised a secure perimeter. Something damaged the security gate 3 months ago and it has not been replaced yet and the front gate is open 24 hours a day. When I went to find out what was going on, the office manager said if I didn't like it, move out. I have been paying for a secure location and am not receiving the advertised service.

CubeSmart sucks! They bought Storage West, immediately raised our rent $50 + per month then locked us out claiming we hadn’t paid for 2 months. **! Rent is paid on time every month. Moving out ASAP.

I had to store some furniture. I got sick and have not been able to move the furniture out of storage. I started out paying around $203.00 a month for one unit. CubeSmart raises their rental fees every six months. They charged me for insurance even though my insurance company sent them proof of my insurance. They went from $1.95 to $5.24 for convenience fee to pay online. I am now paying $283.56 a month. For what? Nothing has changed. There are no improvements. Why would they need to continue to increase the monthly rent?

Donna, Donna, Donna!! Great experience. She made everything easy and is truly a delightful person. She emailed the contract and military rider for my discount, as well as sending me all details for access. I wanted this to be painless, and did she ever oblige!!

I will not ever do any more business with Cubesmart again. They have the rudest office staff that I have ever seen in my life and they keep raising rates every month and they don't allow the people that are renters to use their facilities and equipment and will not allow their customers to throw their trash away. They keep not 1 but 2 big ** locks on the dumpster so you can't even try and if you ask them if you can use it they tell you NO THAT IS USED FOR OFFICE STAFF ONLY and don't want you to hold the elevator.

Cubesmart is a rip-off… They will consistently raise your monthly price.. Your bill can raise up to $100 or more within a year. They base it off percentages.. It will not help to talk to a general manager or district manager. They live to cheat the customer. Stay away.. They pretend to be for you. But it’s all lies. They do not deserve one star.

I have been a customer for over 5 years at this storage location and when Cube Smart took over the problems started!! They have raised my rent 4 times in the last year and half over $100 dollars, they also lied to me and just told me that I can't make a credit card payment over the phone, which I have been doing for 5 years!!!! I was also told by the previous management that they raise the rates to push the current/older customers out so they can charge an even HIGHER rate to the new customers. SMDH. I have reported them to the State Atty General as well as the FCC for price gouging and unethical business practices. PLEASE look at the reviews before using this company!! All they care about is the money not the customer!!!!

About a couple of months ago Cubesmart took over Storage West. A storage rental facility. I've been a customer for 8 yrs. My rent for a 10x20 started $256.00 month. Every year they raised my rent about $15. (I wasn't happy with it). So my space is $355.00 month. Now Cubesmart comes along and two weeks before my due payment I get an Email saying my bill is $430.00. An increase of $75.00. Filing a complaint, let you know what happens.

I was told I was getting the online deal, and 1st month free. Ended up paying 2 month price. I'm paying $240 (for now) for a 5×10 storage space. That's definitely not a reasonable price for that small storage. Stay far away from this place.

Don’t go near this place. Terrible service. You give them a credit card and then they want you to come over every month to sign up for another month of storage. Who puts stuff in storage for two weeks? No one. There is no reason why my credit card should not automatically be charged each month. These people are morons. Stay away!

Lcation on West Vista Way in Vista, CA had indoor units broken into, and provided no notification to customers. I showed up to the unit to find out my contents had been rifled through and over $2500 in items minimum stolen. After filing a police report the police said the neighboring unit was also broken into. I wonder how many other units were broken into? What type of negligence is it to have a break in and not notify ANY customers? Facility then acted like I was some stranger storing my stuff there for free. Horrible experience.

I have been back and forth to my storage at CubeSmart a number of times here in Dickinson Tx 77539 and have never seen this store so busy they can't answer the phone. Every time I call you have to go through this STUPID automated system and can never get thru to anyone so what the hell happen to customer service??? Anyway, I've been paying $79.00 for my unit and I just notice the other day they advertise the same unit for $67.00 and some change and in the past couple weeks I was given notice my storage was going up to $90.00 a month so I went and moved everything out of the unit and now they won't answer the phone, WTH...

I gave Cubesmart 1-month's notice that I would be moving out January 14th, 2022. HRA was 30 days late in paying the bill, so I gathered up some extra funding and sent it in myself to avoid auctioning while I was in the process of moving out. On the 31st day, HRA finally sends a payment, but now they have received an extra $111 from me that I barely could spare at the time - making it paid up to an extra month, February 14th. I wasn't thinking much of it considering I notified them of the move well in advance, and assumed they would be courteous and just mail the prepaid rent to my address. Well first off, I called the facility and asked them to confirm that my account was indeed closed and site vacated and left open. The girl told me the account was still open, then proceeded to just repeat the information I'd just given her saying I moved out and left the cube open. That isn't confirmation of an account closure at all.

Cube Smart (Streamwood IL). Moving out of my locker before lease expired. (21days). Was still utilizing space and they shut me out immediately with no warning. Jennifer would not allow me back in, or a refund!

I signed up with Extra Space. Within 2 months Cube Smart bought it out and immediately raised my rent. They continued to steadily raise my rent by $5 then $10 then $20. They are fraudulent. I called and spoke to the manager and he denied it even though I sent him pictures of the steady increase from my bank account. Ever heard the term gaslight? You can't tell someone you haven't raised their rent when they have steady proof from their bank account that you have indeed significantly raised the rent. The manager was rude and uncaring he literally did nothing to help me.

I winter in Miami Beach and decided to store much of the stuff I bring back and forth from Chicago each year. I rented a space at CubeSmart -- 15 minutes from where I stay in Miami Beach. After about 5 months of paying rent I received a notice that my things had to be "out in 2 weeks". The message was sent by regular mail to me in Chicago with an erroneous address -- it just happened to get to me. There was no provision or arrangement to move my things to another facility. I spent a considerable sum having a mover get my things and move them to a different storage facility in Miami proper. I requested a refund and received no response. I called the national CubeSmart office and they could not do anything.

So I rented this storage in SB 1450 W. 23rd St, San Bernardino CA, 92411. I had it for two months and seen Rat poop all over my stuff. Disgusting. I do not recommend this place. Manager has not contacted me. They just care to collect your money while your stuff is ruined...

1) Advertised "free" unit for a month. Still had to pay some. 2) They recommended the size unit we would need for a 2 bedroom place. We have 1 bed, 1 dresser, a small table & no living room couches or chairs & some personal things in boxes. They reassured us that they would help us out if it was not enough room. We ended up renting a second unit, which was NOT free. When I asked about getting the unit that would actually be big enough for 2 bedrooms, that one is NOT free for first month.

They deserve nothing. 7070 E speedway location - My unit was broken into and this place is a complete and utter joke when it came to letting Nancy know. She literally couldn’t give a crap. She took no pictures, didn't document a single thing and I had to tell her that she needed to give me a new lock because they made a makeshift lock which my key somehow worked in?!!! It was hard to turn but it was a lock that was welded together. Everything is GONE. EVERY PRECIOUS ITEM IS GONE!!!! they have 2 cameras that only look at the front entrance/exit gate. Nothing protects the units. Nancy said she in the golf cart “everyday, several times a day” and the only damn thing she is looking at are stickers on the lock? IF THAT'S THE CASE THEN WOULDN'T YOU HAVE SEEN THAT A STICKER WAS ON A LOCK THAT DIDN'T BELONG TO THE UNIT?!!! She immediately knew it wasn’t their locks when I made her come to my unit but she couldn’t see it driving around all ** day?!!! Everyday?!!! Worst company ever.

We have stored personal items and business records and equipment for 10 years with their outlet in Long Beach, CA. In the last six months, our units have been broken into twice, with items taken. Despite assurances, this outlet does not have any security. They don't have cameras in the area of our unit, though we were told that they do. The outlet borders a homeless encampment, and the fencing is inadequate and easily breached. We have requested documentation of the incidents, and have been denied this. We have asked to speak to the branch manager, and this has not occurred. No mechanism for making an insurance claim has been provided. Many others have a similar experience. Don't do business with CubeSmart, and be prepared to sue them.

My bill increased from $160 to over $190 without me being notified. I called and was told this is a yearly increase, even though I was never told of this before. I pointed out that today only begins my sixth month with CubeSmart. The representative was at a loss to explain the increase. Fortunately, we will not have to use this rip off company for much longer.

I've had a storage space with them since 2010 and have always paid consistently for a decade. It seems my card on file expired and they cut my lock and were going forward with selling my stuff. Luckily I logged in and paid in time but they didn't save my card I used and instead still tried to use my expired card! Not only that but I never received a call, an email or text that my card on file has expired. How can a company as large as CubeSmart not have a simple feature to notify a user that their card on file is about to expire? That is so standard in web development.

DO NOT RENT FROM HERE. Apparently Cubesmart was not aware of how hot their units are. Nor did they inform their customers about the issue either so they could attempt to protect their possessions. I informed cubesmart about the temperature of 97 degrees inside the climate controlled building. They had no idea...which makes me question how long has the a/c been an issue. CubeSmart said they had fans inside but when I was there 7-20-2021 @ 4pm...There were NO fans. I went back the following day and still no fans. I am going back today to see if the a/c is fixed or if they actually put out fans. I’m very concerned about my possessions.

Disgusting units. HORRIBLE UNCOMPASSIONATE EMPLOYEES!!!! I moved in 1/21, went back 5/21 with movers to move out to my new place and the manager in 1/21 gave me wrong keys. The manager 5/21 told me at my expense I needed to get a locksmith to saw lock off, 1st MISTAKE!!! After 2 hrs with MY MOVERS on the clock the lock was finally sawed off at Cubesmart's expense! Mover moved everything to my new house and all ROACHES the size of my index finger came out of all the boxes. There were tons of roaches and poop all in my cubesmart unit as well and now in my new house and ruined some of my beautiful 8k dining room table chairs and much more!!!!

Get ready to pay a lot of fees in addition to the cost of the rental. This company specializes in nickle and diming their customers. Worst offense: requiring a fee to make a payment, then having the audacity to call it a "courtesy fee."

In short. I have been renting a 5x10 since Sept. 2020 for the agreed - online price of 39.00. Up til March they auto debited my account for 49.00 w\o notice. I disputed 10.00 of the 49.00. Now I have to pay 90.00 which include the 39.00 twice. Manager nor district manager would correct the issue. CUBESMART will increase your rate at any time w\o notice. Pre-pandemic the business was not like this but sadly now they are all about ripping people off when people are in need the most. RENTER BEWARE!!!

My rate was increased a high amount this month, during Covid-19. I'm always on time with my payments, it's ridiculous. I've called and email and no one helped me. I'm now paying over $400 for a unit, WOW! I WOULD NOT RECOMMEND THIS COMPANY. BE CAREFUL, THEY WILL RAISE YOUR RATES WITHOUT NOTICE.

Was renting 3 units for well over a year. One unit was over 200. Since I was a longtime renter, I wanted a discount on my last unit. The managers were on their zoom call. They decided they'd be ok if I moved my 667 a month business with them rather than give me a discount on one storage. They don't care whether they have your business or not. They were rude and condescending. Very dismissive.

When the pandemic hit businesses were there to help people however CubeSmart was not! They were looking to profit. They were the only business who sent out about an increase of late fees in March 2020.

I have been with CUBE SMART on 2695 County Road for about a year. There has been some challenges I had to go through especially doing the PANDEMIC. ** has helped me through. I recommend anyone to go there for space and make sure you ask for **. Very Professional!!!

I live out of town and have been storing our stuff here since 2012. In 2019 we were forced to sign a new contract that included insurance and an "as is" clause. Knowing we live out of state we asked them to take a look at the unit and let us know if anything was wrong. They "checked" and let us know we were good to go. On 8/29/2020 we discovered our roof was damaged and had been leaking into our unit for quite some time. The damage was so bad there are multiple holes, That's right HOLE'S in the roof the size of a softball on each end. Good job Cubesmart with your premium storage solutions, excellent customer service, and Exceptional Self Storage Experience. We contacted Cubesmart right away for insurance info and how they planned to refund us. So far a month later we have insurance company's info. And have been ask to pay this months rent and late fee's.

Was a nice place in 2018 BEFORE Ken entered. Now WORST Customer Service EVER with these two new employees from the start in 2019 (Ken & Jack). Especially Ken. They don't even keep up cleanliness on premises as they should. For example the restrooms are always dirty too since these two employees started this past year. And if Ken is training his assistant (Jack), frankly he is doing a poor job especially if he is having him follow in his footsteps. Upper management needs to wake up please. Ken is Not management material nor should he be training others. Nor he should Not even be representing Cubesmart. Why was he put in a management position without proper educational & professional skills?

This is by far the worst storage experience I have ever had. Being a former military family, we have had our share of storage units. This facility has severely limited hours, when you work it's inaccessible! Customer service... that's non-existent unless you consider rude and arrogant to be CS. The light in the storage unit hasn't worked from day 1! Price! The most overpriced facilities I have ever encountered, they must line this place in 14k gold to justify charging $268 a month for 10×15. Just disgusting to gouge people.

I initially signed up for the storage unit online, I made a reservation for a 10 x 15. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. I told the lady that there’s no way that this unit is 20 feet long. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did.

Horrible Customer Service And Facility. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! Because hey, it's what's INSIDE that counts.

Do not rent from CubeSmart especially the location at 5818 LBJ Freeway Dallas Texas. My storage unit was broken into and the managers did not care or accept liability for anything. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. CubeSmart will not replace anything that was stolen. DO NOT RENT HERE!

It has great value and I feel like I always get my money's worth. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. They are so happy and always so friendly. They work with you on your payments and if needed will help you get your stuff in your storage unit. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. My stuff is always very safe and I feel like I am very happy, and I can put as much stuff as I want, and I won't have to worry anything about it.

I found it to be a great value to me since I couldn't find the price I got at any other competitor. The service that I received was excellent and I would go back anytime. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. It was easy to get to them since they have so many different locations in the area that we live in. They accepted any payments that we had, even American Express, which a lot of companies don't accept. We felt secure in that our credit card numbers wouldn't be leaked or anything like that for identity thiefs to take our stuff. We loved this service and would use it again anytime.

Easy to use and the price was reasonable. Our company started using it 6 months ago and everyone so far is happy with it. I would probably recommend this service if someone asked me about it. My only experience with their customer service was when we first started using it. They made sure we had everything we need. We felt free to ask any questions. We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. I'm sure any future questions will be answered promptly. We have not had any problems with security or breaches and no less of information. They really seem to know what they are doing in this area. I feel safe using this service and will continue without worry.

I used it a couple of times. It was easy to use. I would recommend using CubeSmart to anyone who is looking into this. It is a valuable way to package your goods. I used this product and was happy with the customer service. I would use this again. I would think about the way this is used. This was accessible for me. There are many things I like about this service. The security is another thing about CubeSmart that is way above the standard for this type of service.