CubeSmart Reviews

Cube Smart is by far the best storage facility, its secure, clean and the staff is very nice and informative. Thank you, John.

Great service and personality. Angela was very patient. Taking time with me and showing me different units. Thanks Angela. Bryans Road store.

I Spoke with Mauv at the Conshohocken location. She was very kind and helpful. She told me what I needed to do to address the matter I was having. I’m so glad she helped me.

I would like to mention the staff predominantly in this review at CubeSmart #3450 in Romulus, Michigan. The staff, **, are exceptional. Just because of them I would recommend CubeSmart in Romulus. They are personable, inviting, knowledgeable, and will do all they can for you as a customer. So appreciative of them. In terms of the storage facility it could not be more secure and clean. I would be surprised for anyone to come across a better storage facility and it starts with the excellent staff.

Great job by Dawn in the East Brunswick New Jersey branch. We greatly appreciate her. She was very kind, caring, helpful and compassionate!

I had a garage unit, outside. Started at $149 and went up to $301 in the span of less than 2 years. Called and STEPHANIE, (who should not deal with customers) was very rude and told me that she wouldn't even reach out to the district manager because she "knows what she would say". She told me to call the corporate office. I did, they sent my request back to STEPHANIE, who I had already talked to and it was clear she didn't want to be of help.

Easy Payment Options have become ADDITIONAL CHARGES for absolutely no reason but to make more money $$$. I have been paying for my 2 Storage Units at CubeSmart for 8+ years using the same American Express credit card. How is it that I must now pay an additional 3% "Convenience Fee"? Nothing has changed but CubeSmart greed! It is an insult to me to receive an email dated August 15th, 2026, with "Easy Payment Options" when, as an 8+ year customer, I have always paid on time because I have been on AutoPay since the beginning!

I have been a customer of Cube Smart, East Independence Blvd, Charlotte, NC for over 10 yrs. I consolidated from 2 units down to 1 unit 6.5 yrs ago. I will be vacating the unit on 10/7. I have been told that I have to pay the entire monthly rent, and that they will not pro-rate even half a month. This is an upper mgmt. decision. (I was told this policy changed last month.) Therefore I will empty and clean my unit, but keep my lock on it until the end of the month. Even though I am coming from out of state to retrieve my belongings, I will have a local friend remove the lock at the end of the month through which I have paid. I know there are waiting lists for big units, so if they would have worked with me, they could have turn around and rented it out for the remainder of October. No way am I going to give them 24 days free.

I have been a customer for several years at the Seattle location. I was able to downsize a little and instead of two 5x5x8 units, I was able to change to one 5x10x8 unit. They would not give me the introductory price since I was already a customer. I didn’t argue that at all. In June, 2026 the lease on my new unit began. The cost was $91.00/month. After only 3 months, my September rent for the same unit increased to $117.00/month, an almost 30% increase just 3 months after my lease began. To reiterate, I was paying full price at $91.00, not some 3-month introductory price or something like that.

I am widow that had to move after losing my dear husband in 2011. My house is extremely small. I had to move, so I put some sentimental things such as clothes and books in storage. Mainly things of no real value just sentimental to me. I was happy to get a good rate upon purchasing storage. However, the price is outrageous now and I’m wondering if they are affiliated with the Chicago police department involving in financial retaliation because of my filing of my lawsuit (Jacqueline ** vs. City of Chicago, case **) and attempts on my life or simply took a bribe to further harass me.

The rate increases are crushing. I have had a unit through three different management companies and every time they change companies, my rent gets more expensive. Had the unit a long time with zero customer service given by CubeSmart one would say quite insulting at times at how they think that people can just afford to keep handing them money because they have a metal box with a lock on it. They should really consider looking into changing their billing policies and customer support; they don’t care about you. They just care about your money and then onto the next person.

After five years of renting from this facility under its previous ownership, with my account consistently on auto-pay and no payment issues, my first interaction with CubeSmart was a late notice accompanied by a $25 late fee. At no point was I notified that my payment information needed to be updated following the ownership transition. I received no phone call, email, or courtesy reminder. Instead, the first communication was a late fee and an unfriendly notice in the mail. While I promptly brought my account current, this experience left a very poor first impression. Customer service and communication matter, especially during a business transition. Based on this experience, I have decided to move out and take my business elsewhere.

I would absolutely NOT recommend CubeSmart for your storage needs. Our son stored his belongings at the McClintock location in Tempe, AZ, and his unit was broken into and several items were stolen, including a large-size TV. We were also told that other units had been broken into as well. What has been even more frustrating than the theft itself is the way CubeSmart handled the situation. The store manager was rude, completely unapologetic, and offered very little help or compassion. We were essentially told that it was our responsibility to figure it out and file a police report, and that CubeSmart would not reimburse any of the stolen items because we have private insurance.

BE AWARE!! We rented a storage room for college dorm assets in Tallahassee (**) in April 2026 (starting 4/17/26) to store my daughter's boxes over the summer. The first month with all extras cost $115.09; thereafter, the monthly fee was $64.60 (including insurance). In July, the fee unexpectedly went up to $86.52 per month. They gave no reason for the rate hike. We had to move my daughter back to student housing on 8/18/26, so I asked the local store to cancel the rental; the person on the phone agreed to do that and then charge me a one-day move-out fee on 8/18/26. But that didn't happen. BE AWARE that you cannot cancel the rental yourself; they have to do it for you. CubeSmart charged my credit card $86.52 on 8/17/26, one day before I needed to move back.

I'm so sick of everything with this place. First they get you with a great price to start then after 6 months they surprise you with a rate increase and then every year after more and more I'm paying 1/4th of what my rent for my home to this storage unit and then on top of that the insurance rate is now 20.00 a month on top of the 125.00 rent. It really pisses me off that I'm now paying more for insurance at my storage unit than my renters and my renters covers 25000 as I don't have a lot of stuff but for the storage unit 5000 coverage and a 20.00 fee ridiculous and not to mention how much I have spent on this since 2018 when it was 68.00. Now over 125.00. IT shows it doesn't matter how long a customer you are. Just keep increasing the cost for the same stuff that was more affordable at the beginning. Poor customer service if you ask me. No matter how much effort you make to get ahead in life there are places like this who truly don't care about their customers.

I won an auction at CubeSmart...they have the lamest check in for Auction winners. The people in the office cannot take $ from people who won an online bid. We are required to make an appointment...really! You do not have issues at Extra Space Storage, U Haul or Public Storage. What's up Cubesmart...you are going to lose customers on the bidding sites for sure. I am really disappointed 😞 with this company. There's NOTHING in the description online that says YOU HAVE TO MAKE AN APPOINTMENT. My advice...have 2 different money boxes: 1 for customers buying a unit and wait for it....1 box for those bidding/winning storage units on line. Easy fix dude! Call up Public Storage, Extra Space Storage and ask them HOW THEY TAKE UP CASH FOR ONLINE BIDDERS/WINNERS. If you do not change, you will lose A LOT of bidders bc they will AVOID THIS COMPANY!

Rent increases for no reason and the Elyria OH management does not work with customers.

Been in a 10x15 for about 18 months… Started at 150, then 186 and now they want 230. Absolutely unacceptable.

I can't get a hold of anyone to help me with an account issue. No one returns my calls or is any help with this payment matter, this has been going on from late July. After looking into it myself I find out that I have money owed to me. I have the documentation proving the over payment but I'm getting the run around. No one seems to have the authority to help me at all.

Cubesmart can call you to get one to rent from them about 10x a day then don't return calls, once they answered I said I was moving out, they said if possible let them know couple weeks In advance which I did, I clean all my things out on time, yet they billing me over $443. Said it wasn't clean but it was in fact ready to rent again, also a big billing heist of over $50 a month the last 2 months.

Fell for the old bait-and-switch. I was quoted $29, but paid $75 by the time I left. I was also told it would be $35 a month, but that became $55. Complete con artists. Unfortunately, I was stuck and had to use them temporarily. Now I’m desperately looking for another place that won’t con me as badly as these guys did. Don’t believe anything you see online or any quote they give you. Be prepared to haggle when you get there, because what they tell you beforehand is not what you’ll actually pay.

We used CubeSmart on 55th Street in Manhattan to store my son's belongings short-term, while he was between apartments. We had come from visiting another storage facility that was horrible, and were so pleased to find the location clean, well-lit, well air-conditioned, and with plenty of carts available for loading/unloading (no waiting!).

EVERYONE BE WARNED!!! I am extremely disappointed in the way they false advertised to get you me in the door, in my time of need! Like moving isn't tough enough! $79 ONLINE discount booking rate was GREAT! (The office personnel were nice & I was 100% satisfied & thought this would be the best storage place ever!). $82 2nd month for "cc" fees (ok, that it fine, makes sense.)

Ridiculous rate hikes; use price to get customers and changes the price by $60 once property is in storage.

I am so disappointed since I signed a contract at the new location on Grande Ave. in Tyler 4 months ago and they wait until I move my stuff in the unit and I was notified my rate will go from $102 to $147. An increase of $45 a month!!!

In July 2022, I rented one 10x25x8 unconditioned space and one 10x10x8 conditioned space from CubeSmart in East Peoria, despite their rates already being approximately 25% higher than comparable facilities I contacted in the area. I proceeded because CubeSmart was easy to reach and, at the time, I expected to need the units for only about six months. Unfortunately, my need for storage lasted far longer than anticipated. Over the past four years, CubeSmart has raised my rent by 102%, more than doubling the original cost. I now pay $626 for these two units, which is nearly as much as I pay for my apartment rent. Do not repeat my mistake. I strongly recommend avoiding CubeSmart at any location; based on my experience, their pricing practices are excessive, predatory, and entirely indefensible.

Indoor climate control unit, broken into and my lock wasn't even cut off. No camera footage available. Called corporate, no response. Don't rent from them if you want to keep your valuable safe, sounds like a inside job.

I have not had this unit for very long but things have been going well up till now, they ran my payment at the wrong time, didn't notify me of the failed transaction and got charged a late fee. Contacted management about situation. Just told me what happened and then told me I had to go on app and website to make payment so I not only have to pay more but I have to do more work to pay them more, VERY INCONVENIENT and annoying, I will be moving out asap!

We are having problems with our storage. It keeps flooding, and they don't have any accountability. They continue to blame the city instead of them rectifying the problem in their facilities. They keep on going up on their prices. The facility is at 6201 S Harlem, Chicago.

I am leaving a review specifically of the CubeSmart business in Ukiah, California. It is my only experience with this particular business by the name of Cube smart. I’ve had a storage unit at this facility for 8+ years, experienced three different owners, and can honestly report that in my experience this is the worst ownership experience I’ve had in these eight years. I can also honestly report that the manager of this facility and his coworker are without a doubt the best part of this business. I’ve known Dana the entire time I’ve been at this facility. I’ve known him to be only professional, competent, honest, courteous, considerate, and caring of the customers as well as the business. He has kept the facility, clean, orderly and well-maintained. The entire time I’ve known him to be there. Coworker Brittany I believe has been there about two years now and she is also professional, courteous, and competent. She truly is a delight to run into at the facility.

Bad experience with Cubesmart-Shirlington. Facility is clean, albeit expensive, but they promise "free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use.

Simply enough unannounced unreasonable increases in rental charges. I’ve had three increases on one of my three storage units within a period of less than six months. The most recent increase today and again unannounced went from 651 to 775 unbelievably terrible service. The only nice thing there are the two young ladies at work there whoever owns this company must be a complete crook.

The Pierson Road location in Michigan managers have been very helpful throughout the entire rental process. Phone calls and questions are answered promptly. They helped ensure that we received the best rate possible and ensured that our needs were being met by the information given to them on what the units would be used for. I have yet to go to the location so I cannot comment on cleanliness, unit size, etc. It is beneficial that there is someone on site Monday through Saturday. One of the main reasons for the switch is due to overall cost and unit security. Hopefully there are not a lot of rate increases.

On July 17, 2026 David was helping us in the office in upper Darby Q Smart, 100 Constitution. Way outstanding service. We appreciated he gave to us along with a cold Coca-Cola. We are extremely satisfied. He had such a positive attitude. It made all the difference. It's rare to receive such thoughtful customer service these days, especially in a big city like Philadelphia. He answered all of our questions. He showed us how to get the process done stress-free in moving my daughter's unit from one unit to another thanks so much, David... Mercedes & lexus

I've been a CubeSmart customer for over five years. During that time, my monthly rent kept increasing until it reached nearly $200 for a 5×10 unit. When I contacted customer service to ask for a loyalty discount, the only solution they offered was a $5 reduction after removing the insurance from my account. As a long-term customer, I expected more appreciation for my business. Once I have room in my house, I'll be moving my collectibles out and taking my business elsewhere. I hope CubeSmart starts valuing loyal customers instead of relying on repeated rent increases.

I would strongly recommend looking elsewhere before renting from CubeSmart. There’s a reason they have so many 1-star reviews. My monthly rate increased by $55 even though absolutely nothing changed with my unit or rental. Charging customers significantly more simply because the lease is “month-to-month” feels incredibly unfair. A storage unit shouldn’t suddenly cost as much as a car insurance payment without any added value or notice that justifies such a large increase. There are much better storage options that value their customers and offer more consistent pricing. Save yourself the frustration and choose another company.

I would definitely recommend this storage to anyone. Very clean; staff are very polite and helpful. No complaints, 10/10.

The prices are outrageous. My storage unit was $109 when I moved in under 2 years ago, and it’s now increased to $227! They charge $40 if you go past your due date, and if you pay online they also charge a fee for doing so.

6446 East Main Street Reynoldsburg, Ohio. WOMEN BEWARE!!!!! There were 3 signs posted offering First month Free. I was told the first month was not free. The website offered a moving truck. I was told the truck was broken and they didn’t know when it would be fixed. Two men (one did not work there) locked the gate and tried to walk me back to the furthest part of the property. I got the hell out of there! Very sketchy!!!

I rented a 10x25 interior space, beginning about 2.5 yrs ago when it was a Public Storage, that was an excellent deal, even though I never received my free month promo. Early last year it switched to CubeSmart, and immediately the negative changes started. For one, I came in at the height of summer and it was 80 degrees inside (like today). The whole point of paying extra for a climate controlled space is to protect things in storage which are temperature sensitive. 80 is borderline. In the past 6 months or so, the price has gone up twice. So I am now paying 61% more than when I started. I compare that to another space which I have strictly for business inventory that has never gone up in 7 years.