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CubeSmart

CubeSmart
Overall Satisfaction Rating 3.14/5
  • 5 stars
    2
  • 4 stars
    2
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    2
Based on 7 ratings
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        CubeSmart Reviews

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        Page 1 Reviews 1 - 7
        Rated with 2 stars
        Verified Reviewer
        Original review: April 1, 2020

        I initially signed up for the storage unit online, I made a reservation for a 10 x 15. Once I came to the location to look at the unit they told me that they did not have any 10 x 15s available even though I had a reservation. They did however say that they had a 10 x 20 available, looking at the storage unit size I could tell it was not 20 feet long. I told the lady that there’s no way that this unit is 20 feet long. She informed me that it is, I had to go and get a tape measure from my truck to show her that it was indeed 15 feet long. She told me that they would have to fix it in their computer and then I can come back the next day and reserve the unit, which I did.

        While setting up my account they try to force me into purchasing insurance from them, only after inquiring did I find I can use my homeowner's insurance. I requested that my account be set up on auto pay, after one month I received a notice that my payment was still due. I called the location and the lady was apologetic and told me she would get the auto pay set up for me. After the second monthly payment was due I received a past due notice for the previous month, I called the location and the gentleman told me that they cannot set up auto pay over the phone and that the lady I spoke to the first time was misinformed.

        He then told me he can waive the late fee in a tone which was not so friendly as if I was the one who made the mistake. I ended up calling the corporate number to get the auto pay situation resolved, and by the way the gentleman who said he would waive the late fee never did that. I went ahead and paid it anyways, if it was not a burden to move all my things out of there I would have done so immediately I will never do business with this location ever again.

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        Rated with 1 star
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        Verified Reviewer
        Original review: Feb. 9, 2020

        Horrible Customer Service And Facility. At #CubeSmart the staff is stupid, and, they expect you to (instead of doing so in your storage unit) somehow organize your property by tossing it from the hallway into your unit door with hopes that it falls where and how it needs to go and without breaking! Because hey, it's what's INSIDE that counts.

        1. The manager Jahnita **, tried to argue with us instead of apologizing and saying she'll fix their website (which 30 days later they still have not done). They falsely show the units as being lockers but if you call (which you should never have to do, nor does 90% of humans want to do), she THEN reveals that they are units (walk in's). Nor does the website show that the first month is free outside of the FOR NOTHING FEE/Administration Fee). Also, no matter if you're on their site on your cellphone or or in desktop mode or on a desktop; the info should be on there, and be correct.

        2. She displays a bad attitude, is careless, dishonest and incompetent. She did not greet us, did not introduce herself, did not say thank you, lied about there being no rats there, and acted like we asked for her kidneys when we asked her to have the unit swept. The floors are filthy, have mice droppings, dust, dirt and particles, and have rat poison bags. The hallway floors are filthy and never swept nor mopped. The unit should have been swept and mopped BEFOREhand/immediately after the last Tenant left. Then when REMINDED, she asked the janitor to sweep the unit as a FAVOR. And he did a half ** job. We brought a broom another day, and swept it.

        3. The units are not true to size advertised. Two feet are taken up by protruding wall. That is false advertising and willfully ripping customers off. Customer are not getting what's advertised nor what they pay for.

        4. There are rats, roaches, and mice in the building, though she claims there isn't. We took photos.

        5. The units are way over-priced. $62 for a 5x4. 5x5. That's the price of a 8x10. A 5x5 5x4 is not worth more than $35 per month.

        6. Jessica **, the bad attitude petty unethical General Manager harasses busy occupied customers at their unit doors. Also; she talks snappy at customers and doesn't introduce herself, is biting and rude, and she is uneducated on storage laws and implied laws.

        7. There is only one bathroom, which oddly is in the office.

        8. They advertise as closing at 7pm which already is way too early, especially for corporate customers, but they make a false announcement on the intercom, that they close at 6:45 pm.

        9. They dont speak when you enter office, or greet you, nor ever smile and thank you or anything.

        10. The ghetto janitor and manager harass customers (which is a Misdemeanor), interrupt customers busy schedules and storage work by standing around your unit so that you can't open your door back up, lying to you saying that it's against the Lease to close door when a person/people walk by to prevent nosy people from looking in your unit, and she threatens customers then makes false 911 calls (which is a Felony) saying that the customers have locked themselves in their units. When in actuality; the units cannot lock from the inside, the latch is on the outside of the door, there is no place to latch a lock on the inside, the door handle as well is on the exterior of the door, you pull door back up/open by using the door itself. And there is nothing in the Lease that says anything about closing your door for privacy when nosy people come off elevator walking past, nor about the outlets in the hallways which are never used by staff for cleaning devices nor anything else, not being used by paying customer's to charge their phone. Yet the manager lies saying its against the Lease, and says nothing to the people who DO violate the Lease - by blocking the hallway with property, charging appliances and drills.

        11. They open too late, 9am, and close too early for career people, 7pm. And oddly also they have no 24/hr access for customers who require it, let alone those who are corporate/business accounts.

        12. They willfully inconvenience the customers, by closing for a holiday staff' party; when that's something that should take place on their own time (not the customers' time) after the building closes. And, they dont invite the customers to attend.

        13. They oddly charge customers money/a fee, to PAY their bills/rent. You have to have your banks online bill pay set up to automatically MAIL the payments to the idiots, in order to avoid this scam of a rip off.

        14. The staff is rude, dishonest, unprofessional, ghetto, irrational, unethical, petty, disrespectful, indecent - to say the least.

        ###

        Customer Service = 0. Building = 0. Cleanliness = 0. Pricing = 0. ALSO: Do not be mislead by a John ** nor any other rep that replies to Reviews with the facade of 'please contact us at help@cubesmart.com.' The idiots, long BEFORE a Review is posted, willfully ignore your emails after reading them, ignore their facility issues & staff's behavior, refuse to provide the corporate office manager email address so that the staff can be fired, & they know that any lower titled local manager will do nothing. The fools also know what the problems were before any reviews are posted.

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          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 23, 2018

          Do not rent from CubeSmart especially the location at 5818 LBJ Freeway Dallas Texas. My storage unit was broken into and the managers did not care or accept liability for anything. The facility looks clean and secure but apparently it is possible for my lock to my storage unit to be broken into. CubeSmart will not replace anything that was stolen. DO NOT RENT HERE!

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          Rated with 5 stars
          Verified Reviewer
          Original review: Sept. 29, 2016

          It has great value and I feel like I always get my money's worth. Plus it is very safe and it makes me try to put most of my stuff in it, and it keeps it so safe. They are so happy and always so friendly. They work with you on your payments and if needed will help you get your stuff in your storage unit. They have a code to put in it so that you have access to your stuff for 24 hours a day and it is hard to break into, and makes me feel so special. My stuff is always very safe and I feel like I am very happy, and I can put as much stuff as I want, and I won't have to worry anything about it.

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          Rated with 5 stars
          Verified Reviewer
          Original review: Sept. 26, 2016

          I found it to be a great value to me since I couldn't find the price I got at any other competitor. The service that I received was excellent and I would go back anytime. Their employees went above and beyond to make sure this me and my family were happy with what we had paid for. It was easy to get to them since they have so many different locations in the area that we live in. They accepted any payments that we had, even American Express, which a lot of companies don't accept. We felt secure in that our credit card numbers wouldn't be leaked or anything like that for identity thiefs to take our stuff. We loved this service and would use it again anytime.

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          Rated with 4 stars
          Verified Reviewer
          Original review: Sept. 24, 2016

          Easy to use and the price was reasonable. Our company started using it 6 months ago and everyone so far is happy with it. I would probably recommend this service if someone asked me about it. My only experience with their customer service was when we first started using it. They made sure we had everything we need. We felt free to ask any questions. We haven't had to contact them since we began using this service but when we first got it they were always available to us if needed. I'm sure any future questions will be answered promptly. We have not had any problems with security or breaches and no less of information. They really seem to know what they are doing in this area. I feel safe using this service and will continue without worry.

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          Rated with 4 stars
          Verified Reviewer
          Original review: Sept. 19, 2016

          I used it a couple of times. It was easy to use. I would recommend using CubeSmart to anyone who is looking into this. It is a valuable way to package your goods. I used this product and was happy with the customer service. I would use this again. I would think about the way this is used. This was accessible for me. There are many things I like about this service. The security is another thing about CubeSmart that is way above the standard for this type of service.

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            CubeSmart Company Information

            Company Name:
            CubeSmart
            Website:
            www.cubesmart.com