CubeSmart

My unit was broken into in Jan 2023 because they didn't fix the front locks for months. Then my unit was broken into again in March 2023. This is outrageous. I cannot believe how bad this company is. They should figure out how to have some security. Cameras would be a good first step, but they need a complete overhaul.

I have been a customer with CubeSmart since 2010. I seen so many different employees. I met Ken. He is so professional, nice, caring and very kind person. He always has a smile. He is a great product of CubeSmart. He is very valuable to your business. Just hold on to him tightly because he can make your business more profitable. Thanks, LJS

CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly).

Got a quote and tried to get more info from the company. They couldn't answer questions. Didn't answer calls at my local CubeSmart. Voice-mail was full and no reply. They needed me to buy a $20 lock when I had my own. Everything about my experience was overpriced and sucked **. Bankrupt soon hopefully.

I am currently a tenant at Cubesmart being evicted because I spoke out about the RACIAL DISCRIMINATION I'm dealing with at this location in West Hempstead NY. Since I've been here, I've been RACIALLY PROFILE, STALKED and HARRASSED. I spoke to the manager (JENNIFER) about me being RACIALLY PROFILE and asked to see footage from the cameras which I was denied several times. And that is because she (Jennifer) is down with the nonsense which is coming from one of the workers she manages at the job.

I’ve been a paying customer for almost one year. In that time, I have twice due to circumstances fallen behind in timely payment due to circumstances beyond my control. Twice I attempted to proactively bring this to the company attention before the bills were due. Twice the company has responded with a standard lockstep march towards me losing my things to seizure and auction. There is a toxic attitude in the industry, and this company epitomizes that- the attitude that anyone using their services is a marginal person, dislocated because they are lesser-thans. Dealing with these people is like dealing with some petty tyrant in the parole office or the traffic courts. Do yourself a favor, find some better service provider.

I had a unit at the CubeSmart located on Murfreesboro Pk. And I paid for the insurance they provided. And was assured that the insurance covered all of my valuable tools and artifacts. April of 2020 there was a flooding event that took place in Nashville. That flooded my unit. I lost over $6,000 in tools and relics was priceless. They proceeded to tell me that the insurance didn't cover flooding. But they sold it to me in a known flood zone. It's been 2 years still no compensation. I would never recommend cube smart. They are crooked and I believe they are intentionally selling insurance that does not cover certain things. Even though they assured me that it covered everything. I Strongly advise against anyone renting or doing business with cubesmart. They are dishonest and unprofessional.

My rent was raised as others had stated. I went to my storage unit yesterday to grab some Christmas items and the area was covered in mouse poop. I have never experienced such filth!! I went into the office to speak with the employee who stated that the incident was covered under insurance. After driving to another cubesmart I learned that the employee's name is Dora and she is an assistant manager. When I walked in she was flirting with a gentleman and told me that it would be some time before she could help me!!! That was why I went to another CubeSmart!!!! The rodent infestation was not covered by insurance!!!

Port Union Rd, Fairfield Ohio. I rented this unit 8 months ago. The area advertised a secure perimeter. Something damaged the security gate 3 months ago and it has not been replaced yet and the front gate is open 24 hours a day. When I went to find out what was going on, the office manager said if I didn't like it, move out. I have been paying for a secure location and am not receiving the advertised service.

CubeSmart sucks! They bought Storage West, immediately raised our rent $50 + per month then locked us out claiming we hadn’t paid for 2 months. **! Rent is paid on time every month. Moving out ASAP.