CubeSmart Reviews

The Pierson Road location in Michigan managers have been very helpful throughout the entire rental process. Phone calls and questions are answered promptly. They helped ensure that we received the best rate possible and ensured that our needs were being met by the information given to them on what the units would be used for. I have yet to go to the location so I cannot comment on cleanliness, unit size, etc. It is beneficial that there is someone on site Monday through Saturday. One of the main reasons for the switch is due to overall cost and unit security. Hopefully there are not a lot of rate increases.

On July 17, 2026 David was helping us in the office in upper Darby Q Smart, 100 Constitution. Way outstanding service. We appreciated he gave to us along with a cold Coca-Cola. We are extremely satisfied. He had such a positive attitude. It made all the difference. It's rare to receive such thoughtful customer service these days, especially in a big city like Philadelphia. He answered all of our questions. He showed us how to get the process done stress-free in moving my daughter's unit from one unit to another thanks so much, David... Mercedes & lexus

CubeSmart self storage in Olympic Los Angeles is so great! The staff are very helpful and with good manners. They are always willing to help. Cyrus, Miguel, and Brandon are one of those great employees in the whole wide world. They are worthy to have incentive and increase. Thanks so much Cube smart.

I would like to thank ** for helping find my storage unit and also guiding me through the process as well, she was very respectful and well mannered too. 1880 Bartow ave CubeSmart 10469.

I left the Apollo Beach location because of Don! Wherever he is …. I’m going. Period! The level of Customer Service and Professionalism is incomparable. I just moved out of the Apollo Beach location; and so glad I did. Since the Sun City location is just up and running less than 2 months, there were no dollies to move my stuff to my storage area. So Don walked back and forth and tried to figure out a solution. “Give me a minute, Paulette, let me see what I can do”. HE HELPED ME MOVE MY STUFF TO THE ELEVATOR! Who does that nowadays? He then went back into the office and found me another unit on the first floor: considerate yet still a businessman. I took it!!!!!!

Bad experience with Cubesmart-Shirlington. Facility is clean, albeit expensive, but they promise "free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use.

Simply enough unannounced unreasonable increases in rental charges. I’ve had three increases on one of my three storage units within a period of less than six months. The most recent increase today and again unannounced went from 651 to 775 unbelievably terrible service. The only nice thing there are the two young ladies at work there whoever owns this company must be a complete crook.

I've been a CubeSmart customer for over five years. During that time, my monthly rent kept increasing until it reached nearly $200 for a 5×10 unit. When I contacted customer service to ask for a loyalty discount, the only solution they offered was a $5 reduction after removing the insurance from my account. As a long-term customer, I expected more appreciation for my business. Once I have room in my house, I'll be moving my collectibles out and taking my business elsewhere. I hope CubeSmart starts valuing loyal customers instead of relying on repeated rent increases.

I would strongly recommend looking elsewhere before renting from CubeSmart. There’s a reason they have so many 1-star reviews. My monthly rate increased by $55 even though absolutely nothing changed with my unit or rental. Charging customers significantly more simply because the lease is “month-to-month” feels incredibly unfair. A storage unit shouldn’t suddenly cost as much as a car insurance payment without any added value or notice that justifies such a large increase. There are much better storage options that value their customers and offer more consistent pricing. Save yourself the frustration and choose another company.

I would definitely recommend this storage to anyone. Very clean; staff are very polite and helpful. No complaints, 10/10.

The prices are outrageous. My storage unit was $109 when I moved in under 2 years ago, and it’s now increased to $227! They charge $40 if you go past your due date, and if you pay online they also charge a fee for doing so.

6446 East Main Street Reynoldsburg, Ohio. WOMEN BEWARE!!!!! There were 3 signs posted offering First month Free. I was told the first month was not free. The website offered a moving truck. I was told the truck was broken and they didn’t know when it would be fixed. Two men (one did not work there) locked the gate and tried to walk me back to the furthest part of the property. I got the hell out of there! Very sketchy!!!

I rented a 10x25 interior space, beginning about 2.5 yrs ago when it was a Public Storage, that was an excellent deal, even though I never received my free month promo. Early last year it switched to CubeSmart, and immediately the negative changes started. For one, I came in at the height of summer and it was 80 degrees inside (like today). The whole point of paying extra for a climate controlled space is to protect things in storage which are temperature sensitive. 80 is borderline. In the past 6 months or so, the price has gone up twice. So I am now paying 61% more than when I started. I compare that to another space which I have strictly for business inventory that has never gone up in 7 years.

Cube Smart is not taking property management seriously. Their mimosa trees are now stifling my vegetable plants and clogging up my drains. I have reached out to Cube Smart. Yet. They keep saying they're gonna let us reach out to the landscapers. But have not done so yet. These are their trees. They need to cut them down because when I'm not home. And these mimosa trees release whatever flowers, it clogs up my drain. I've lived here for 28 years. Never had these issues until these trees reached this stage, they should've been cut down. These trees are not just infringing on my yard, but the entire block. Terrible neighbors.

My bill goes up every 4 months. When I first signed up my bill was 110 a month and I just got an email stating that my bill is going up once again and now it’s 240 a month! They don’t care if you call and they don’t care if they loose you as a customer, they will just do it to the next person.