CubeSmart

CubeSmart

 1.5/5 (46 reviews)
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About CubeSmart

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CubeSmart Reviews

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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer
Original review: March 25, 2023

My unit was broken into in Jan 2023 because they didn't fix the front locks for months. Then my unit was broken into again in March 2023. This is outrageous. I cannot believe how bad this company is. They should figure out how to have some security. Cameras would be a good first step, but they need a complete overhaul.

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Rated with 5 stars
Verified Reviewer
Original review: March 10, 2023

I have been a customer with CubeSmart since 2010. I seen so many different employees. I met Ken. He is so professional, nice, caring and very kind person. He always has a smile. He is a great product of CubeSmart. He is very valuable to your business. Just hold on to him tightly because he can make your business more profitable. Thanks, LJS

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 26, 2023

    CubeSmart: 501 Callowhill, Philadelphia PA: DO NOT USE THIS FACILITY. We rented a 10x10 unit in March '22 in a temporature-controlled gated area. We usually come once or twice a month to bring new items or retrieve other items. Yesterday when we arrived, the motorized loading gate was broken and was wide open, though I did not see any car backed in and using it (wonder how long that had been broken and open). Also, we noticed that one of the doors that should close automatically behind a guest doesn't quite catch and is often left ajar if you don't manually close it (wonder how long that had been not operating properly).

    So, On Sunday 2/25 when we got into our area, we noticed a pair of our slippers sitting outside of the garage gate to our unit. The lock appeared to still be on the garage door; howevever, when we touched it the entire locking apparatus fell to the floor. We lifted the gate and discovered that we had been robbed! Someone had entered the secure location, climbed on top of the storage units, looked down through the chicken wire (I guess they liked what they saw in ours), cut through the wire on the top, looked through all of our things and ransacked our possessions, unscrewed the locking apparatus from inside the unit, exited through the garage door, jerry-rigged the lock to LOOK like it was intact and walked out with large, expensive and some irreplaceable items.

    To add insult the injury, there was a single staff person on site (there is usually just one person and the only security is doors/gates that require a code). We immediately notified the staff person who was only able to take pictures and give us a brochure to call for insurance. There was no offer for a free temporary space to house our items until a secure location could be found...not even an offer for free boxes to box the items that had been removed from luggage (that was stolen) and strewn about. We filed a police report, and we will definitely file a claim...which won't cover all that we have lost like personal papers, priceless jewelry, etc. We will also notify the BBB and every outlet that we can find to help others from making the same mistake that we did by using this facility. DO NOT USE THIS FACILITY.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 17, 2023

    Got a quote and tried to get more info from the company. They couldn't answer questions. Didn't answer calls at my local CubeSmart. Voice-mail was full and no reply. They needed me to buy a $20 lock when I had my own. Everything about my experience was overpriced and sucked **. Bankrupt soon hopefully.

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 12, 2023

    I am currently a tenant at Cubesmart being evicted because I spoke out about the RACIAL DISCRIMINATION I'm dealing with at this location in West Hempstead NY. Since I've been here, I've been RACIALLY PROFILE, STALKED and HARRASSED. I spoke to the manager (JENNIFER) about me being RACIALLY PROFILE and asked to see footage from the cameras which I was denied several times. And that is because she (Jennifer) is down with the nonsense which is coming from one of the workers she manages at the job.

    The other worker at the job which I do not have his name is the real culprit. The guy who works at Cubesmart has two tenants that are his friends. And what he does is, he watches me on camera every time I come to the storage, and then call the two other tenants to tell them where I'm at so they could stalk and harass me. I couldn't take it anymore and went inside the office to speak out about it and they called the police on me. And then told me I was evicted. So now I'm being evicted because I spoke up about the RACIAL DISCRIMINATION I'm dealing with at the location. Not one time did the manager (Jennifer) asked me what was the problem. Jennifer handed me a eviction letter a few days ago without any explanation of why I'm being evicted. By the way, Jennifer is **, her coworker (who's name I do not have at the moment) is **, and I am **.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 28, 2023

    I’ve been a paying customer for almost one year. In that time, I have twice due to circumstances fallen behind in timely payment due to circumstances beyond my control. Twice I attempted to proactively bring this to the company attention before the bills were due. Twice the company has responded with a standard lockstep march towards me losing my things to seizure and auction. There is a toxic attitude in the industry, and this company epitomizes that- the attitude that anyone using their services is a marginal person, dislocated because they are lesser-thans. Dealing with these people is like dealing with some petty tyrant in the parole office or the traffic courts. Do yourself a favor, find some better service provider.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Jan. 6, 2023

    I had a unit at the CubeSmart located on Murfreesboro Pk. And I paid for the insurance they provided. And was assured that the insurance covered all of my valuable tools and artifacts. April of 2020 there was a flooding event that took place in Nashville. That flooded my unit. I lost over $6,000 in tools and relics was priceless. They proceeded to tell me that the insurance didn't cover flooding. But they sold it to me in a known flood zone. It's been 2 years still no compensation. I would never recommend cube smart. They are crooked and I believe they are intentionally selling insurance that does not cover certain things. Even though they assured me that it covered everything. I Strongly advise against anyone renting or doing business with cubesmart. They are dishonest and unprofessional.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 1, 2022

    My rent was raised as others had stated. I went to my storage unit yesterday to grab some Christmas items and the area was covered in mouse poop. I have never experienced such filth!! I went into the office to speak with the employee who stated that the incident was covered under insurance. After driving to another cubesmart I learned that the employee's name is Dora and she is an assistant manager. When I walked in she was flirting with a gentleman and told me that it would be some time before she could help me!!! That was why I went to another CubeSmart!!!! The rodent infestation was not covered by insurance!!!

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 21, 2022

    Port Union Rd, Fairfield Ohio. I rented this unit 8 months ago. The area advertised a secure perimeter. Something damaged the security gate 3 months ago and it has not been replaced yet and the front gate is open 24 hours a day. When I went to find out what was going on, the office manager said if I didn't like it, move out. I have been paying for a secure location and am not receiving the advertised service.

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    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 17, 2022

    CubeSmart sucks! They bought Storage West, immediately raised our rent $50 + per month then locked us out claiming we hadn’t paid for 2 months. **! Rent is paid on time every month. Moving out ASAP.

    5 people found this review helpful
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    CubeSmart Company Information

    Company Name:
    CubeSmart
    Website:
    www.cubesmart.com