CubeSmart Reviews

I Spoke with Mauv at the Conshohocken location. She was very kind and helpful. She told me what I needed to do to address the matter I was having. I’m so glad she helped me.

I would like to mention the staff predominantly in this review at CubeSmart #3450 in Romulus, Michigan. The staff, **, are exceptional. Just because of them I would recommend CubeSmart in Romulus. They are personable, inviting, knowledgeable, and will do all they can for you as a customer. So appreciative of them. In terms of the storage facility it could not be more secure and clean. I would be surprised for anyone to come across a better storage facility and it starts with the excellent staff.

The Pierson Road location in Michigan managers have been very helpful throughout the entire rental process. Phone calls and questions are answered promptly. They helped ensure that we received the best rate possible and ensured that our needs were being met by the information given to them on what the units would be used for. I have yet to go to the location so I cannot comment on cleanliness, unit size, etc. It is beneficial that there is someone on site Monday through Saturday. One of the main reasons for the switch is due to overall cost and unit security. Hopefully there are not a lot of rate increases.

On July 17, 2026 David was helping us in the office in upper Darby Q Smart, 100 Constitution. Way outstanding service. We appreciated he gave to us along with a cold Coca-Cola. We are extremely satisfied. He had such a positive attitude. It made all the difference. It's rare to receive such thoughtful customer service these days, especially in a big city like Philadelphia. He answered all of our questions. He showed us how to get the process done stress-free in moving my daughter's unit from one unit to another thanks so much, David... Mercedes & lexus

CubeSmart self storage in Olympic Los Angeles is so great! The staff are very helpful and with good manners. They are always willing to help. Cyrus, Miguel, and Brandon are one of those great employees in the whole wide world. They are worthy to have incentive and increase. Thanks so much Cube smart.

I can't get a hold of anyone to help me with an account issue. No one returns my calls or is any help with this payment matter, this has been going on from late July. After looking into it myself I find out that I have money owed to me. I have the documentation proving the over payment but I'm getting the run around. No one seems to have the authority to help me at all.

Cubesmart can call you to get one to rent from them about 10x a day then don't return calls, once they answered I said I was moving out, they said if possible let them know couple weeks In advance which I did, I clean all my things out on time, yet they billing me over $443. Said it wasn't clean but it was in fact ready to rent again, also a big billing heist of over $50 a month the last 2 months.

Fell for the old bait-and-switch. I was quoted $29, but paid $75 by the time I left. I was also told it would be $35 a month, but that became $55. Complete con artists. Unfortunately, I was stuck and had to use them temporarily. Now I’m desperately looking for another place that won’t con me as badly as these guys did. Don’t believe anything you see online or any quote they give you. Be prepared to haggle when you get there, because what they tell you beforehand is not what you’ll actually pay.

We used CubeSmart on 55th Street in Manhattan to store my son's belongings short-term, while he was between apartments. We had come from visiting another storage facility that was horrible, and were so pleased to find the location clean, well-lit, well air-conditioned, and with plenty of carts available for loading/unloading (no waiting!).

EVERYONE BE WARNED!!! I am extremely disappointed in the way they false advertised to get you me in the door, in my time of need! Like moving isn't tough enough! $79 ONLINE discount booking rate was GREAT! (The office personnel were nice & I was 100% satisfied & thought this would be the best storage place ever!). $82 2nd month for "cc" fees (ok, that it fine, makes sense.)

Ridiculous rate hikes; use price to get customers and changes the price by $60 once property is in storage.

I am so disappointed since I signed a contract at the new location on Grande Ave. in Tyler 4 months ago and they wait until I move my stuff in the unit and I was notified my rate will go from $102 to $147. An increase of $45 a month!!!

Great job by Dawn in the East Brunswick New Jersey branch. We greatly appreciate her. She was very kind, caring, helpful and compassionate!

In July 2022, I rented one 10x25x8 unconditioned space and one 10x10x8 conditioned space from CubeSmart in East Peoria, despite their rates already being approximately 25% higher than comparable facilities I contacted in the area. I proceeded because CubeSmart was easy to reach and, at the time, I expected to need the units for only about six months. Unfortunately, my need for storage lasted far longer than anticipated. Over the past four years, CubeSmart has raised my rent by 102%, more than doubling the original cost. I now pay $626 for these two units, which is nearly as much as I pay for my apartment rent. Do not repeat my mistake. I strongly recommend avoiding CubeSmart at any location; based on my experience, their pricing practices are excessive, predatory, and entirely indefensible.

Indoor climate control unit, broken into and my lock wasn't even cut off. No camera footage available. Called corporate, no response. Don't rent from them if you want to keep your valuable safe, sounds like a inside job.

I have not had this unit for very long but things have been going well up till now, they ran my payment at the wrong time, didn't notify me of the failed transaction and got charged a late fee. Contacted management about situation. Just told me what happened and then told me I had to go on app and website to make payment so I not only have to pay more but I have to do more work to pay them more, VERY INCONVENIENT and annoying, I will be moving out asap!

We are having problems with our storage. It keeps flooding, and they don't have any accountability. They continue to blame the city instead of them rectifying the problem in their facilities. They keep on going up on their prices. The facility is at 6201 S Harlem, Chicago.

I am leaving a review specifically of the CubeSmart business in Ukiah, California. It is my only experience with this particular business by the name of Cube smart. I’ve had a storage unit at this facility for 8+ years, experienced three different owners, and can honestly report that in my experience this is the worst ownership experience I’ve had in these eight years. I can also honestly report that the manager of this facility and his coworker are without a doubt the best part of this business. I’ve known Dana the entire time I’ve been at this facility. I’ve known him to be only professional, competent, honest, courteous, considerate, and caring of the customers as well as the business. He has kept the facility, clean, orderly and well-maintained. The entire time I’ve known him to be there. Coworker Brittany I believe has been there about two years now and she is also professional, courteous, and competent. She truly is a delight to run into at the facility.

Bad experience with Cubesmart-Shirlington. Facility is clean, albeit expensive, but they promise "free" move-in truck as an inducement to rent there. Free use of the truck is likely not a genuine offer. I went there on three different occasions in the last couple of weeks, as a new customer seeking to use their van for 90 minutes to move two large items, and each time visited on a weekday when I knew the trucks were unlikely to be in use.

Simply enough unannounced unreasonable increases in rental charges. I’ve had three increases on one of my three storage units within a period of less than six months. The most recent increase today and again unannounced went from 651 to 775 unbelievably terrible service. The only nice thing there are the two young ladies at work there whoever owns this company must be a complete crook.

I've been a CubeSmart customer for over five years. During that time, my monthly rent kept increasing until it reached nearly $200 for a 5×10 unit. When I contacted customer service to ask for a loyalty discount, the only solution they offered was a $5 reduction after removing the insurance from my account. As a long-term customer, I expected more appreciation for my business. Once I have room in my house, I'll be moving my collectibles out and taking my business elsewhere. I hope CubeSmart starts valuing loyal customers instead of relying on repeated rent increases.

I would strongly recommend looking elsewhere before renting from CubeSmart. There’s a reason they have so many 1-star reviews. My monthly rate increased by $55 even though absolutely nothing changed with my unit or rental. Charging customers significantly more simply because the lease is “month-to-month” feels incredibly unfair. A storage unit shouldn’t suddenly cost as much as a car insurance payment without any added value or notice that justifies such a large increase. There are much better storage options that value their customers and offer more consistent pricing. Save yourself the frustration and choose another company.

I would definitely recommend this storage to anyone. Very clean; staff are very polite and helpful. No complaints, 10/10.

The prices are outrageous. My storage unit was $109 when I moved in under 2 years ago, and it’s now increased to $227! They charge $40 if you go past your due date, and if you pay online they also charge a fee for doing so.

6446 East Main Street Reynoldsburg, Ohio. WOMEN BEWARE!!!!! There were 3 signs posted offering First month Free. I was told the first month was not free. The website offered a moving truck. I was told the truck was broken and they didn’t know when it would be fixed. Two men (one did not work there) locked the gate and tried to walk me back to the furthest part of the property. I got the hell out of there! Very sketchy!!!

I rented a 10x25 interior space, beginning about 2.5 yrs ago when it was a Public Storage, that was an excellent deal, even though I never received my free month promo. Early last year it switched to CubeSmart, and immediately the negative changes started. For one, I came in at the height of summer and it was 80 degrees inside (like today). The whole point of paying extra for a climate controlled space is to protect things in storage which are temperature sensitive. 80 is borderline. In the past 6 months or so, the price has gone up twice. So I am now paying 61% more than when I started. I compare that to another space which I have strictly for business inventory that has never gone up in 7 years.

Cube Smart is not taking property management seriously. Their mimosa trees are now stifling my vegetable plants and clogging up my drains. I have reached out to Cube Smart. Yet. They keep saying they're gonna let us reach out to the landscapers. But have not done so yet. These are their trees. They need to cut them down because when I'm not home. And these mimosa trees release whatever flowers, it clogs up my drain. I've lived here for 28 years. Never had these issues until these trees reached this stage, they should've been cut down. These trees are not just infringing on my yard, but the entire block. Terrible neighbors.

My bill goes up every 4 months. When I first signed up my bill was 110 a month and I just got an email stating that my bill is going up once again and now it’s 240 a month! They don’t care if you call and they don’t care if they loose you as a customer, they will just do it to the next person.

While the facility is nice, they increased my rate by almost 2X in under 3 years. Also, they charge credit card fees, late charges (even when their payment system is down), and for anything else they can think of. Their business model is to drain as much money as they can from you until you finally walk away from them, then they will make that as hard as possible.

If I could give less than one star I would. They are thieves. Stole everything out of my son’s unit by changing lock while he was deployed.

I would like to thank ** for helping find my storage unit and also guiding me through the process as well, she was very respectful and well mannered too. 1880 Bartow ave CubeSmart 10469.

I had 4 units in a Seguin facility, I made an appointment to be in the office to settle my account, when I got there, the office was closed, I called and the person was at an office a another location but this office was inside a gate, the gate wouldn't accept my code, so I went to lunch and called, they said my payment wasn't received by noon and 2 of my units were defaulted and auctioned, now I'm paying on the remaining 2 and when I use the automated payment, it applies both payments to the same unit which causes a $120 lien fee on the remaining unit, this has happened several times/months, it appears that these things are all a part of a scam.

CubeSmart's online system cancelled my reservation with no written notice and then the district manager refused to honor the original rate. On 5/6 I reserved a 10x15 unit online: 1151 East New York Ave, Brooklyn NY, 11212 location; $277.80/mo; 5/21 move-in date. When I clicked into the SmartRental flow from the confirmation email, CubeSmart's system changed my move-in date to 5/7 with no written notice. Then the store cancelled my reservation after I missed a few phone calls which my phone flagged as potential spam - no attempt to reach me via text or email. I only found out the reservation had been cancelled a couple weeks later when I tried to complete it and couldn't.

I have no issues with the location I rent from but I am very unsatisfied with how my monthly rate keeps going up. I haven't had my storage less than a year and it has went up almost $30.00 from what I signed for. I understand prices are getting high but this is ridiculous. This isn't not what I signed up for and I am looking into other options.

Beware of deceptive pricing tactics. I reserved a storage unit online with CubeSmart because the website clearly showed “first month free” and “total due at move-in: $29.” Then during checkout, suddenly there was a required lock fee and a “required” protection plan added, bringing the actual amount due to over $66. The next day, I went to the facility in person with the unopened lock and proof of my homeowners insurance coverage, expecting they would remove or refund those charges. I was told they would not refund the lock and would not remove the protection plan charges despite me already having insurance coverage. To make matters worse, the storage unit itself was filthy upon move-in. There was visible dirt and debris inside the unit, and the door/interior clearly had not been properly cleaned or maintained before being rented out.

I left the Apollo Beach location because of Don! Wherever he is …. I’m going. Period! The level of Customer Service and Professionalism is incomparable. I just moved out of the Apollo Beach location; and so glad I did. Since the Sun City location is just up and running less than 2 months, there were no dollies to move my stuff to my storage area. So Don walked back and forth and tried to figure out a solution. “Give me a minute, Paulette, let me see what I can do”. HE HELPED ME MOVE MY STUFF TO THE ELEVATOR! Who does that nowadays? He then went back into the office and found me another unit on the first floor: considerate yet still a businessman. I took it!!!!!!

This place charge 30 dollar late fee after two days late. Price goes up every single month. Started at 150 now I’m at 230. They even kicked my unit with double lock after 2 days late. Go somewhere else. I highly recommend Public Storage. The prices never change.

Initially, what you would expect. But after three months, when everything was moved into the unit, I got a 37% rate increase. Felt like a bait and switch. Recommend going elsewhere.

CubeSmart On the first month of billing, they are starting to steal your money saying that you didn’t have money in your account, trying to charge you extra $30.00 for overdraft in bank statements can prove the money was in the bank. When you call they tell you about all these different fees just to pay your bill. This company is a rip off. Do not do business with them. These people need to be stopped. They are thieves. They are robbers. They are no good and I am not talking about the people who sits at the front desk. I am talking about the billing and the management department..

There has been a huge mouse problem at this CubeSmart facility throughout 2026. They don’t let you know this then try to pass the blame around instead of taking any responsibility. They have said it was the previous renters, that “they did clean it but those are new droppings they didn’t see,” or that they just started working there in November & currently fixing things. Insurance does not cover any mouse damage so rent here at your own risk to lost property.