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Overall Rating1.7 out of 5
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CubeSmart Reviews

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Page 1 Reviews 0 - 5

Reviewed Sept. 21, 2023

Great Mary is the best... Gets to the bottom line of everything. Very helpful. Very insightful. Very informative. Very thankful for her working there. Mary is just awesome. I feel like my money is being well spent because she's there.

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Reviewed Aug. 31, 2023

Earlier in the spring my partner and I rented a large storage unit in Columbia. We loved the space and the cleanliness of the unit and facility. The negative part was the price. It is very high and within a few months our price went up $100. My partner spoke with someone explaining our plight. They would get back to us. Today we spoke with Dre who told us they were able to help us lower the price and we are eternally grateful as we are seniors on a budget by bootstrapping our business. Every dollar certainly counts. Thank you Dre! He is a jewel and great with customers. Truly a keeper and deserves praise.

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    Reviewed Aug. 23, 2023

    When finished using unit, store manager was able to dispose of one last item that I couldn't remove due to lack of space on my truck. Very nice man and very accommodating. Would use them again, if needed.

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    Reviewed Aug. 11, 2023

    I went in to look at storage units. Christy was very helpful and answered all my questions. I originally had a few more places to look at but she won me over and I rented from her. Her professional is the best bar none. I will most definitely tell all my friends to go see her.

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    Reviewed March 10, 2023

    I have been a customer with CubeSmart since 2010. I seen so many different employees. I met Ken. He is so professional, nice, caring and very kind person. He always has a smile. He is a great product of CubeSmart. He is very valuable to your business. Just hold on to him tightly because he can make your business more profitable. Thanks, LJS

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    Reviewed Sept. 21, 2023

    I rented a storage unit for 3-4 years. I rarely went to the unit during this time period. I missed a monthly payment once, but I paid it when I remembered. When I went to move my belongings into a new apartment, I found a new lock on my unit and some of my belongings were stolen. I will never use or recommend Cubesmart.

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    Contract & TermsPricePunctuality & Speed

    Reviewed Aug. 24, 2023

    They offer a first very low price for a storage unit. But Read the contract very well, additional charges, will apply in the following months. Also very high late fees during one month. And They have different owners, You have to pay in the same location.

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    Customer ServicePriceStaff

    Reviewed Aug. 22, 2023

    In Ames, Iowa Jodi was a great with helping me with reserving my unit at a decent price. When it came time for me to move In, my reservation was no longer valid as they decreased reservation times down to only 8 days with no given notice and I never received a email nor a text saying that it was cancelled. Jodi contacted the district manager Mike and he informed her and the other customer service representative (who's temporary), that they won't honor my move in price and now I have to pay today's 35% price increase with no given notice.

    Fast forward a few weeks and Jodi sent another email to Mike and he confirmed that I can get my original payment. When I received and paid my first bill it was considerably more than what it was suppose to be. I went into the office and Jodi emailed him again and said she would reach out after he responds. A week or so passes and I return to the storefront, to discover Jodi has been let go and the new receptionist gave me the Manager number and he won’t respond or call back. I just paid my second bill today and due to lack of communication on management’s behalf, I will be looking for another facility or selling everything in my unit.

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    PricePunctuality & Speed

    Reviewed Aug. 15, 2023

    I rented three units when the building my shop was in sold. They went up in price so many times I had to throw most of my items away just to close the units...It cost more than my shop did! I am down to one unit now and the cost has more than doubled. Their philosophy is most people are there because they have no place to put things (obviously)...therefore they cannot leave so they continue to raise the price because they know "they have you"....and then, if you are 1 week late in your payment, they charge you a 20% fee...for me that is $68.00!! This is extortion, they have your things and think that they can charge you whatever they want because you HAVE to pay it. Stay away from this place at all costs!!

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    Customer ServicePrice

    Reviewed Aug. 12, 2023

    I have been storing at Cubesmart for four plus years, prices raised yearly. I am now paying THREE TIMES what they are charging currently for the exact same space. Corporate customer service is nonexistent and local is of very little help.

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