Authority Moving Group Reviews

Not only did they LOW Ball me on price, and actually charge me 3 TIMES as much as original quote, but the movers they sent did not speak any English, did a disgusting, deplorable job of packing and removed many items that I wanted from my stack of "to-be-packed" without even mentioning it to me! Left behind half of my kitchen, half of my office, and half the furniture I wanted. Most of my clothes were just dumped into the bottom of wardrobe boxes and two of them arrived WET and smelled of Mildew! Much of the very expensive stuff they did pack ARRIVED BROKEN...e.g. Both of my Computers had to be thrown away!!! My truck took 48 days to arrive. MANY THINGS MISSING AND BROKEN!!! YOU WILL REGRET USING THIS COMPANY AND LUXURY LOGISTICS (The actual movers they assigned to me).

This company is THE worst. They are deceitful and unethical. They quote you a low rate to get your business and then the day of the move when the actual cost is 2x or 3x more they ghost you. Will not answer calls or emails or texts. Horrible, horrible, horrible.

This company stole my money. I was promised a refund by my rep James ** and Lexi ** in customer service. They said they would mail me a refund check, but I never received it. Due to circumstances out of my control in late June, I had to cancel my move shortly after I signed the contract. However, I followed all the directions on the contract and submitted my cancelation request on time. Both James and Lexi said I would receive a refund. It's been two months now and I have not received a refund. I try to call and email and zero contact. ZERO. I just wanted to verify when or if they sent the check they said they sent. I have not received anything. But no one will even take my phone call or confirm my information.

Never ever go with this company for your moving needs. Before signing the contract they say one thing and after they don't even answer your calls. They promised our stuff in 2 weeks and it has been 4 weeks and still we didn't get our stuff. Not sure how it will arrive.

Can't say enough about how great these guys are! Reps were professional and nice and got everything done quickly. They worked like a conveyer belt and got the job done faster than any other moving team I've used in the past. 10/10.

Had a really good experience with these guys holy moley. I've had some bad experiences in the past so I'm very grateful to have a dedicated team of movers such as this. Amazing customer service, the gentleman I spoke with on the phone was very nice and pleasant.

Good team of guys that got a lot of my stuff moved over, some cars, and I had some collector's pinball machines that I was super concerned about surviving the move, these guys are pros and did the job perfectly. Won't go anywhere else ever again!

Pretty swell experience. They got everything taken care of pretty quickly. I'm a little later in my years so moving is hard work and I wasn't exactly up for it. I move pretty slowly and have a lot of small items I need packed up which they helped with too. Great team.

These guys are absolutely pros. I had a few cars and some heavy equipment that needed to be moved. They did an amazing job and brought everything in pristine condition. I'm so glad I found this company because of how great they are. Can't believe I had been doing my own moving before now. Would've saved me a few slipped discs!

Moved out of Cali last week and hired the movers to pack and transport everything to a storage unit last weekend. Movers redelivered everything a week later from the storage unit near the final location. No additional fee for the week of storage and the redelivery. No issues with the belongings either, everything was done well.