1-800-PACK-RAT Reviews

The next day, no pod, no call AGAIN! I called customer service agents 3 times throughout the day only to be told no one was sure where my unit even was. By 5pm, I spent another 2 hours on hold talking to the call center. Three associates told me I would be contacted by a manager. No calls, no help. Today is the third time I've called "customer service," sat on hold for 45 minutes only to be told NOTHING different than the past two days! DON'T WASTE YOUR TIME OR MONEY ON THIS COMPANY. Once they get your money they don't care about the customer!!

Original Review: Aug. 9, 2020

My 3 pods were delivered for me to load, and subsequently picked up from my now former home in Ohio without a hitch. Driver was very courteous. Our schedule called for 2 of the pods to then be delivered to Atlanta on August 7th and the 3rd one on August 11th. We had called to double check that everything was scheduled correctly, and it was. So August 7th comes and I have all my help lined up and it's getting later in the afternoon and no call. After waiting over 40 minutes on the phone, I'm told that the bottom line was that all 3 pods are STILL IN OHIO. Something about bids are solicited from national carriers for delivering the pods and they didn't have an order built yet for them to be delivered.

Customer service rep supervisor Parker, while very apologetic, is on it and said I would hear back from him on the status by 8/9--it's about 2pm on 8/9 and so far no word on when they will be picked up in Ohio and when they'll be delivered in Georgia. I'm profoundly upset as we are living in extreme sparse conditions in the house now. It seems that the worse case scenario would have been for customer service to have called me to tell me the situation well ahead of time, but to say nothing to me is beyond comprehension. I really want to see them rally to the situation and go beyond to make things right. I'll report back on the resolution as you need to know this.

When I decided to rent U-haul van to go to their warehouse to empty one of my containers, they said fine and offered (shocker) a $100 discount for not having to take a container to my address, drop off, wait 3 days then go back to my address to pick up empty container. The numbers are made to work in their favor. The 2nd container that was finally delivered to my house at their convenient time (I wasn't available), was placed on the way of cars in the back alley and I had to apologise to all my neighbors. Calling 1800packrat was hell, always took more than 15 min (hack = press the new client options, they always pickup), when I asked for the container delivered to be moved, they said it would cost additional. I would never use them again.

At 5:30 pm they call to let me know they will not deliver today. Ok so they will deliver it tomorrow right. NOPE. They will be doing deliveries tomorrow but not to me. After explaining my time frame, their best solution was the 18th or I should cancel my order and find an alternate moving solution. Their explanation was they overbooked so they just bump some people. They would do nothing to help rectify the situation and since they hadn't actually delivered the pod they were not obligated to do anything regarding the reservation. This company doesn't stand behind their commitments. They are not trustworthy or reliable. Moving is already stressful, do yourself a favor and don't try to move with PackRats because although you can pack up your stuff, you just won't have any way to get it out of your house.

Our leisurely four day loading that included a weekend would now be a two day mid-week scramble. This didn't make sense because I scheduled its pickup from my house so that it would be delivered at the destination on the desired date; how could they now transport it cross-country two days faster? To make matters worse they added a $25 rescheduling charge, even though I didn't reschedule. - they did. This was eventually reversed but it was a slap in the face to add it to my bill at all.

I spent hours on phone calls to 1-800-PACK-RAT, mostly on hold, sometimes with no one picking up after more than an hour. No, they couldn't deliver it any sooner than four days late. They couldn't explain how it would get to the destination on the originally scheduled date, faster than they previously said was possible. After being transferred three times, they offered a $200 discount - just over 5%. Hardly anything. Hint: Try starting with 20% off. I quickly scrambled to find an alternative service. U-Haul's website said they could deliver two U-Boxes the next day - and they did. Two U-Boxes were $470 less than the discounted 1-800-PACK-RAT container.

Later that evening I received a voicemail from Vincent ** who said he was a delivery driver for 1-800-PACK-RAT. Did I still want the container? Otherwise he would have to cancel the delivery. He asked me to call but didn't leave a number. My voicemail said the call came from a Virginia phone number. I called that number and got a generic outgoing message. I left a message just in case it was correct but didn't receive a return call. I called customer service (they were closing in 15 minutes but I got through quickly for once) and was told they don't know Vincent ** and didn't show my container scheduled for delivery at all, let alone that day, which they already told me multiple times was impossible. Were they trying to deliver it on the promised day after all? I'll probably never know.

I will not use 1-800-PACK-RAT in the future. If anyone asks, I will strongly recommend they choose another service. There is no excuse for what they did. They should have contingencies for failed equipment and unavailable delivery staff. Yes, that might cost them more up front to make those arrangements, and utilizing those backup services when needed might cost them even more. But this is what they do. I was counting on them to deliver what they promised. They failed.

They are holding our stuff hostage — crib and bunk beds for our small kids and all—because they will not give a discount for messing up. They will NOT release your stuff until you pay. They messed up and they want you to fork over the full amount to get your stuff. The only thing they’re offering is $75/a day in compensation for every day it’s late. No. It should be $100/day PLUS 25% off full bill AT THE LEAST. I’m waiting on a call back and if I don’t hear back I will get lawyers involved.

Each time there was a delay, I tried to call. I managed to get a rep 2x. They said, "Sorry, we'll forward to manager." Other 8 times I called, I spent nearly 8 hours just on hold. Now they have all my stuff. I have movers showing up in 5 hours - no container. And, when I call - 2 hours on hold this morning. You don't need this kind of stress. And, you really don't have any recourse, because they are not BBB accredited and they don't pick up the phone!! Don't use!!

Original Review: July 16, 2020

If you are Military doing a PPM option, avoid this company. I moved goods from Fort Bragg, NC to Monterey, CA. I was quoted a price that could match their competitor PODs. They will say anything on the phone to make you happy but will charge you for any changes after the fact without telling you. For example, I was supposed to get goods picked up on 23JUN20 but the time was unspecified. If it is not ready at exactly whatever arbitrary time they set for that day (though you do get a half-hour courtesy call), they will reschedule it for a date where you will have to be charged for an additional month of storage ($287).

In this case, the earliest they could do was 13JUL20 which was two days prior to billing me for another month of storage. They won't warn you of this when being informed that the truck is on the way for pickup. Also, they will tell you on the phone you won't be charged for the extra month but because it is not in writing, it will ultimately reflect on the bill.

Additionally, any conversations on the phone with customer service can lead to additional charges that aren't mentioned in the conversation but will reflect on the bill. For example, they planned to charge me an additional $700 expedited delivery fee when I mentioned I am trying to get my goods sooner than later. This was after they moved my second pick-up date to only two days prior to my first month's storage date expiring. Luckily I caught this before they could send this shipment.

Secondly, they won't tell you that they will charge an additional $500 for changing which direction you want the doors to face. That charge will reflect itself after the container is picked up and you won't be informed of that charge through customer service. So always monitor your online account to detect any additional charges they may try to add. Bottom line, if you end up locked in with this company, expect them to find ways to charge you extra for services that will add to the original quote. They will not be transparent about additional charges until after they can bill you. My goods will be arriving 3 weeks after what I had originally planned and I am being charged an extra ~$850 for the inconvenience.

The supervisor that the driver spoke to stated that someone would have them out here on Monday, July 13 but no blackest was delivered. So we had to call in to see when the blankets would be delivered. The blankets came Tuesday. My husband called in spoke with someone if the pods could be picked up any sooner and the gentleman stated that the pods could probably be picked up on the 21 or 22 of July. He was going to check with someone and call him back. It has been two days and no one has called us back. This company has very poor customer service. You tell someone that you will do something then you do just that. This is the first and last time we will EVER use this company and we will definitely tell everyone we know not to also.

I have had time cancel Services from vendors twice which was suppose to be completed Saturday and Monday. Incurring last minute cancellation fees and causing a huge inconvenience. I have had family members and friends taking turns visiting my house the entire weekend to ensure someone is here at all times in the event someone showed up from your company. This is very disappointing and very frustrating as all I am asking for is just an ounce of professionalism. I am currently in the middle of this horrible experience now. I can't even find corporate names, numbers or emails to reach out to a higher up and explain whats going on. I am searching the web for any assistance I can find.

On Friday the 3rd, we waited all day and the container did not arrive. At 5pm, I called Pack Rat customer service and was told it could be delivered as late as 11 pm. I waited up 'til 11 pm and it never showed. Saturday morning the 4th of July, I called Pack Rat customer service and was given no explanation, but was told they would reschedule it for Monday morning the 6th at no extra fee. I was given no explanation as to why it had not shown. At this point, I had lost three of the six days I had planned to use for loading the container (evenings after work).

Come Monday morning July the 6th, no sign of the Pack Rat container delivery. It was promised by noon that day. At noon, I called and was told it should be on its way and they would check and get back to me. I never heard from that Pack Rat employee again. At 1:30 on the 6th, no sign of the Pack Rat container. It was promised by noon. I called again and was told it should be on its way and they would check and get back to me. Again, I never heard from that representative.

At 3:00 pm, still no sign of the Pack Rat container. Third call of the day, I was told – again - it should be on its way and they would check and get back to me. Again, I never heard from that representative again! Finally, at 5 pm, after waiting all day, I called again. This time I was told that the Phoenix 1-800-Pack-Rat franchise dealer had curtailed his service to Tucson and the representative was told to quit calling him. No further explanation, but a weak apology from the corporate representative.

At this point, I have wasted four days with no clear answers and I am four days from the date I planned to move and left with no container and no time to find a replacement. I need to re-think my plans and find another alternative, but I have only three days before we leave and there is no time to pack. At this point, I have been left high and dry by Pack Rat. Why could no one tell me earlier that the service was not available? Were they going to continue to be unresponsive until my Friday deadline!?!?

This is extremely poor customer service. Five times I was informed that the container was on the way with no further follow up. On the sixth contact, I was told that the service Pack Rat had booked just a week before was no longer available. Why did the Pack Rat system offer me a quote for service and why did the Pack Rat staff confirm this reservation for a service that was not available? And then ask for my credit card information to secure a non-existent service!? The customer service representative with whom I finally spoke quoted an email from the Phoenix franchise dealer to several of the other customer service reps saying he had told them repeatedly that he was no longer servicing Tucson. Why was the order placed in the first place if this was true? Now I have days to find an alternative plan for a move!!!! Great Customer Service!!!!

Fast forward, I decided to cancel the order (well in advance of the cancellation date) and leave my items in storage temporarily, and after 6 different phone calls with PACK RATS, and being sent into a holding pattern for an hour...I'm unable to get a hold of anyone in their "customer loyalty" department to do this. I called sales 3 times thinking I might get a live person, and was able to get them immediately, but each time, they sent me into what supposedly was the customer loyalty department direct voicemail, but it just went into another hold pattern. No voicemail.

I have been on hold with them for at least an hour today over multiple calls, and I have now emailed my salesperson directly at "**" to cancel, as well as attempted to cancel by voicemail, but am unable to get through to voicemail, and have not received an email response. The Sales Dept's excuse for this lack of responsiveness by Customer Loyalty was "it's the busy moving season and COVID-19". This is also a busy time for me as a customer facing a move, and they are supposed to be a service industry. PACK RAT has made a busy time for me, as a customer/consumer, even worse.

I asked for a supervisor (Samuel) and he told me that we were not "skipped" and they can deliver up to 11:00 p.m. But I thought they were closed for the night? That's what Dwayne told me? Samuel the supervisor in not so many words said, there was nothing he could do and I should wait until 11:00 p.m. (it was already 9:45 p.m. at night and pitch dark) and if they don't arrive I should call back. I thought, what planet do you think I am from.... Wait on hold another hour or so, to be told they can't help me!

I have never encountered such poor customer service. They were not mean or rude but had idea how to resolve an issue for a customer and quite frankly didn't care. When I stated I would just like my order cancelled with a full refund since they were a "no show" and I can not be assured they will arrive tomorrow and my pick time has to stay the same with no time to pack.... Samuel basically said, no problem. Keep in mind we were all calm and nice - but they have no interest in customer retention. I understand things happen but this is a disorganized disaster from the "no show", "no call, not sure why", "you were skipped", "can't help you".... All words that even a decently trained CS person would never utter.

I call back again and the employee could not be more apathetic. “Oh there’s no note to deliver it before 9pm so... how were we supposed to know?” WHAT? You literally scheduled it??? Long story short the facility closed and they’re still trying to charge me for a container that NEVER ARRIVED. Not to mention the 30 minute wait time every time I tried to call. Every call was the same “what are we supposed to do?” They can’t even contact the driver or facility.. They contact the facility through EMAIL. Is this a joke?? For an urgent thing such as this? Terrible.. Pay the extra money for PODS if you need a container.

My 2nd call I asked not to be transferred & just have “Crescent” cancel my order & give me a confirmation of this, she said she was unable to. I’ve now been on hold for 1 hour & 50 sec. my husband is still on hold & “Dante” will not cancel it either he is saying he can’t authorize a cancellation. I have sent 2 emails saying cancel our order (with no response). I will now call my credit card company & have them block any charges from 1800 - Pack Rat. We’re furious & We will make sure that we spread the word to never use them! Being held hostage to our order is ridiculous we are well within our time to cancel this order. We’re both still on hold as I wrap up this review.

"The 1-800-Pack-Rat claims process has concluded, and we appreciate your patience regarding this matter. 1-800-Pack-Rat, LLC (the “Company”) has evaluated the claim submitted for damage to your driveway. Upon review of the facts of this matter and the terms of the Customer Protection/Duty to Insure Addendum to Rental Agreement (“Addendum”), it has been determined that your damage was not from a covered loss, meaning that the Company cannot pay you for any damaged property.

Please note Section 6 of the Addendum that states: “4. Placement of the Container on your property: You acknowledge that we will attempt to place the Container in your driveway or other paved surface and that such area shall be of adequate size and clearance to handle the weight and size of the Container. You authorize us to drive on your paved surface, lawn or other non-paved surface in order to deliver and retrieve the Container. In either case, you assume full risk for all damage resulting from the delivery, placement and retrieval of the Container and you relieve us from any responsibility for such damage.” (Please see attached rental terms and conditions).

Couple problems with this!

2. Other drivers came and went with NO issues, same locations NO problems. How does the last driver picking up an EMPTY container have a problem that makes it my problem?? Now I have to make a homeowner's claim and you guys get to walk away with no responsibility? You still have the same driver that will continue to cause damage because he was clearly not trained enough to know you dont have to drop the legs down so hard and deep to pick up an empty container!

Shady way to do business and anyone I can tell to not use your company I will!!

On the last call, I was told their truck is broke and they would not deliver my containers until sometime on July 1 (again no time frame given) and because of the holiday they won't pick up until July 6. Totally inconvenience me and the company I hired to unload on the 29th. So when they actually deliver the containers they will sit in my driveway and on the street for 5 days until pickup. I had used PODS in the past, but thought I would try these guys because of the low rate for moving. Horrible customer service. They could care less and acted like it was no big deal. Here's hoping my stuff actually shows up. Would not recommend this company. Order number #**.

FULL STORY: After researching several options, we chose 1-800-PACK-RAT for our long distance move, as they offered several advantages: i) they store their containers in a climate controlled warehouse (U-Pack stores their containers outdoors); ii) their 16ft container can carry up to 6,000 lbs (PODS can only carry up to 4,000 lbs); iii) their containers appear to be very sturdy & weatherproof (many competitor containers are wood or metal cages); and iv) unlike a traditional long-distance moving company, our items would only be loaded/unloaded once (hopefully resulting in less damage). Price was not our primary deciding factor, although they were very competitively priced.

On June 4, 2020, I used the 1-800-PACK-RAT website to schedule the delivery of our empty container for June 20, 2020 & received a confirmation email (see attached image). I also scheduled our container pickup for June 26, 2020. On June 20 at 7:33am, I called 1-800-PACK-RAT to request an ETA. After confirming our scheduled delivery information, the customer service representative, Eric, said that he would call the Salt Lake City warehouse & call us back. At 10:29am, Eric informed me that THEIR SLC WAREHOUSE HAD RUN OUT OF CONTAINERS. This was very shocking, especially since no advanced notice was provided (i.e., they informed us of their failure on our scheduled delivery date). I asked to speak to his supervisor for additional information.

Shortly after, Jackson (a 1-800-PACK-RAT supervisor) confirmed what Eric had told us; in fact, Jackson mentioned that he still needed to contact 2-3 additional customers who were in our same situation. Jackson offered a 10% discount & offered a revised "guaranteed" delivery of June 24, 2020. After probing further, Jackson admitted that on June 24, they still might not have any containers available -- in other words, we might wait four more days & still not have a moving option. We were already <1 week away from our move date, so waiting until June 24 seemed risky given our current situation with 1-800-PACK-RAT. Jackson suggested that we find a competitively priced alternative in the meantime. This really put us in quite a bind -- it is difficult & expensive to book a last-minute moving option (<1 week). Jackson summarized our conversation in an email (attached).

Jackson also researched to see if he could offer us a Zippy Shell instead (Zippy Shell is a sister company of 1-800-PACK-RAT....not our first choice, but we were desperate). A few hours later (June 20, 1:20PM MT), Jackson called back to inform us that their Salt Lake City warehouse did not have any available containers of any size. Jackson again reiterated that 1-800-PACK-RAT might again fail to meet their revised delivery date of June 24 & that we should probably use another provider. JACKSON AGREED THAT THIS WAS A FAILURE OF 1-800-PACK-RAT TO MEET THEIR OBLIGATIONS. Jackson also mentioned that his manager (James) would contact us on June 22 to discuss further. Unsurprisingly, James never contacted us.

We were forced to proceed with a more reliable competitor, which ended up being several thousand dollars more expensive. I understand that mistakes happen -- the real test is how a company resolves those mistakes. In this instance, 1-800-PACK-RAT offered no reasonable solutions. They were unable/unwilling to assist us in finding an alternative moving solution or provide any support during a very stressful time. Moreover, they failed to deliver on their own promises on multiple occasions.

12 o’clock pm rolled around today and we had not heard anything from the company- no storage pod, not even a phone call, so I called them. After waiting on the phone for 40 minutes, someone I finally got a hold of someone. I told the rep, “hey, we are wondering what the ETA is for our storage pod.” After she looked up our info she said “please hold” and I went on hold for another 20 minutes. When the rep came back on the line, she said, “I can see that you called in last night to verify the shipment of your storage pod, but I have some news... It will not be delivered today; it is currently at one of our facilities.”

Me - “So, is it in Maryland” (the closest facility to us) “or is it still in Utah?” Her - “Let me check.... It is indeed still in Utah. For some reason the shipment was cancelled and you weren’t notified. We were supposed to call you if your shipment was cancelled, but no one did. I will make some phone calls and get back to you.” Two hours passed and I hadn’t been called. My lawyer has been contacted and is currently taking legal action for damages. My husband, myself, and our 3 kids have no bed, no dishes, no cookware, no furniture, no anything in our home. We are 2,000 miles from our families and in a brand new city where we know very few people. We are completely on our own and you have let us down.

Original Review: June 4, 2020

Be aware! This company increases its prices using any excuse. This time it’s because they had to purchase hand sanitizers, etc. In late 2017 the monthly price for storage was $228.71. It just got increased, again, to $304.19! This is a 33% increase just for storing a container they haven’t touched. While the initial price may attract you, just be ready for outrageous price increases.

After calling so many times, I was told my window of delivery was between 2-6. It’s 9:30Pm and I’m on the phone with John and he wouldn’t cancel the service because they may be able to deliver at almost 10pm. Mind you they are supposed to call an hour before arriving. I was like, "Really John use common sense man. Are you kidding..." So I asked for some type of compensation. But John says I can’t do anything for you because my guys may still deliver. So 6 am I go to the home no storage unit there. John says they would just leave it there. But when I scheduled the storage policy states I have to be there for them to drop the pack rat and they would call an hour ahead.

Please use someone else. These people are ridiculous. I took a day off to get nothing completed and the part that’s so frustrating is that everyone I talk prior to getting in contact with John the "head honcho" was supposed to call me back with updates after contacting the delivery guy. I never heard back. I wish I would’ve just paid PODs the little extra money because my pod would’ve been there or they would’ve been in communication with me. I won’t make this mistake again. So, now I’m waiting for them to open the day after my delivery date to request a cancellation. I’ll be contacting Pods for a better experience.

#4 I went with Packrat to save some money but at the end of the day I had to go with pods because pack rat couldn't get the job done.

This is now my 8th call to them to resolve this issue and I am presently at 77 minutes on hold, again after being told it would be just a few minutes. I swear they do this hoping I will hang up. This is the worst customer service I have ever received. I am sure there are some happy PackRat customers but I am definitely not one of them. I will tell everyone about my experience and I would not recommend them and I will never use them again.

I check my banking account today and they overcharged me and that resulted in us getting 4 overdraft charges. I call and tell them. They reimburse the amount they overcharged. But on the same note it will literally take us a month to get back on track for their mess up. I then proceeded to tell them that the price to have the pods picked up is just about the same cost they forced upon me. I asked them to meet me in the middle with the pod pickup. They belatedly stated they will not do anything else. If I dont pay the pickup charge then I will be billed another 400 dollars. Plus pickup charge when I send them back. I am blasting them over social media and reporting to BBB. I also will be expressing my feelings to EVERY passenger in my car on how rude and non-workable they are when they were in the wrong. Please share this post so no one else with special requirements is treated this way.

Original Review: Oct. 28, 2019

We moved From’s Seattle WA. To Arizona and we stayed in Glendale because we hadn’t purchased a house at this point, ”Airbnb”. We used Pack Rat because of the prices. Bad idea! The pick up was very accommodating considering the amount of notice they were given. This was August 20th 2019, We purchased a house and decided to schedule a delivery day. Today’s date is October 28th and we were asking for a November 8th, 2019 delivery date. They informed me they couldn’t get us our stuff until November 18th 2019 because of scheduling. In addition to that I was informed we would be charged an additional $89.00 to deliver the pod to Peoria AZ. So, not only are they holding our stuff hostage for an additional 10 days but they’re going to charge us! What the hell! Lesson; cheap or inexpensive ain’t always the best!???

In addition, their delivery system requires twice as much clearance length as PODS because of the truck they use to deliver the container. They couldn't even put it in my driveway bc it's in an alley. Then the driver broke my mailbox with his truck when placing it at my front curb. They are a cut rate service and their phones don't even work properly. I had a PODS container to the exact same addresses (2 different ones) and didn't have any problems- they were able to place the POD in a VERY short townhome driveway and they didn't charge me a pick up OR Re-delivery Fee!!!! Oh, and PODS doesn't raise their prices either!!!

They told me all there trucks were broken down. All their trucks in a city the size of Philadelphia. So he hesitantly rescheduled me for the day of our closing. Long story short it was a horrible experience, lost time and money and will surely hand this over to my attorney. I could say more horrible things in harsher words but I believe they fed me a line of Bull and something else is up with this company. He said they started making calls the week before and they had been having problems all summer. My question is why did they wait till the day of? Life is beautiful and so is trust. Smiles, Jennifer **

Up to now things were working smoothly and very soon in our review the Nightmare of all Nightmares begins. We departed Nashville on Friday September 6 for our final destination NC Florida. NOTE: We paid Pack Rat in full on August 26 for the return and a scheduled delivery date September 10. With buying a new home we needed a few days to prepare for Utilities to be activated prior to our closing on September 10 so we checked into a Hotel to conduct business and recharge our minds and bodies. Remember our guaranteed delivery of our paid container was September 10. BUT the day before on September 9 in our Hotel Room we received a call that our container T-804979 WOULD NOT BE DELIVERED AS SCHEDULED. WHY? We were told the driver backed out.

No driver could be found. NO DRIVER COULD BE FOUND, YOU ARE JOKING. After the closing on September 10 we had keys to an EMPTY HOME. Nothing and no bed! My wife and I rearranged the container in Nashville you will recall so that when it was delivered as SCHEDULED we could have pulled the bed out as it was first out the container with a fresh change of clothes, towels, extra toiletries and a new bed, new toy and a new night night blanket for our companion SERVICE DOG MAGGIE. We were doomed, disappointed and out of luck. The nightmare starts. We had to drive 22 miles RT to Walmart and purchase emergency supplies and 2 Air Mattress because Pack Rat gives us a new delivery date of September 14. Come on. Air mattresses for 4 more days.

WE ARE BASICALLY RENDERED HOMELESS. In the meantime we call Pack Rat hourly to complain. We are not happy campers. They agreed to give us back $700 and pay $300 for expenses. Shortly soon after we get another call saying all drivers backed out so our new scheduled Sept 14 date is CANCELLED AGAIN. Now we are fuming and Pack Rat is getting phone call after phone call. I suggested that because of our unnecessary pain, suffering and nightmares that they reimburse the balance of $2000 that we paid for a proper schedule delivery date of September 10. Currently our final and new delivery date is SEPTEMBER 17 Tuesday.

On Tuesday am the long overdue container arrives and both my wife and I are happy but way way too tired now as we are 67 and 68 years of age and are in no mood to unload our container. The good news is they agreed to pick up the container on the 20th of September Friday. So we had a plan each day to chip away. On Wednesday the 18th am the very next day they call and say, “can we pick up container on Thursday the 19th.” THURSDAY? It’s half unpacked on Wednesday, I’m exhausted and unloading like I’m 30 again. So we tell them initially NO to stick with Friday. Shorty thereafter I told my wife I will get the Container unloaded if it kills me.

Around or before Noon I call Pack Rat in Jacksonville and tell them YES YOU CAN GET IT OUT OF HERE THURSDAY AS THEY WANTED IT. THEY SAY OK A DRIVER WILL PICK IT UP IN AM THURSDAY. Great, so we thought. The next Morning passes and no driver and no pick up. I call them and they said to me, ”because you were undecided on Wednesday we needed another empty container and we will pick yours up on Friday as scheduled.” So, the container we never got on time, Pack Rat didn’t want it back after they agreed to Thursday Pick up.

Now do you understand why I want $2000.00 back on my credit card. FRIDAY the 20th the Container leaves for good. The NIGHTMARE haunts us even now as I write this review on Monday Sept 23, remember I’m trying to refurnish our new home and we are exhausted. So in conclusion I would never use Pack Rat again and I encourage you who read this to find another container company and hope you learn from our NIGHTMARE.

THESE ARE THE AGENTS WE SPOKE TO SINCE THE NIGHTMARE BEGAN:

#1 agent was Eric with no last name claiming to be a Supervisor. He was supposed to email us within the hour with our plan of action and on our way to Walmart we felt it could have been a Prank Call, because Eric #1 never returned correspondence.

#2 On our way we call again and Eric answers, but after some conversation this Eric was not #1 so he is #2 Eric ** Customer Service, cooperates with us and issues us $700.00. We were told to submit the expenses and we would receive another $300.00 which we did receive shortly after.

#3 Samuel who says he prefers not to give his last name. I was able to have a conversation with Samuel explaining the Nightmare and suggested to him, "If you were in our shoes you would want an additional $2000.00 returned to your card." He said it was out of his pay grade and he would pass on our conversation to a Supervisor James who was off for 2 days but would CALL US SUNDAY the 15.

#4 Supervisor James never returns call as promised by #3 Samuel.

#5 Agent Michael no last name. I speak to him hoping for a DELIVERY DAY and money back.

#6 JACKSONVILLE Dispatch Lady regarding pick up the next day and then saying NOT GOING TO HAPPEN, LET'S STICK TO FRIDAY.

Folks these are the events as they happened. These are the Names. We are still waiting for Supervisor James to call as of September 23 and nothing doing. Pack Rat, there is not more to discuss. Nothing is going to change our Nightmare more than for you to issue us $2000.00 back on our card. WE do hope the POWERS THAT BE AT PACK RAT WILL COMPLY and that the Better Business Bureau will read this review as well as the Consumer Affairs.

Of course I had to call the next morning and as I'm on the phone with a CS rep a manager is calling me. I was told that the company had overbooked and I could be rescheduled for the 17th of September. What kind of company has no idea where their drivers are or no idea of a time of delivery? I had the worst experience from any company that I have ever dealt with. I had to go with PODS and they were great and even gave me a timeframe the night before so I didn't have to sit all day and night waiting for someone to show up and wasting a day off.

In speaking with customer reps on 800 number, they are unable to get in touch with the local office and the local office is not returning messages. I have not only wasted an entire day off but now am back to square one with getting a storage unit. I will not be using this company and trusting them with my belongings. I am not sure how this company stays in business and how I only happened to see the good reviews when I initially booked them. I am beyond furious that I am now put a couple weeks behind in my process because of the "business". Do yourself a favor and use a different company. I am so frustrated and furious!

Called 1-800-PACK-RAT and they proceeded with getting it moved. They said they couldn't move it till the 26th. Totally wasted me time. I couldn't believe it takes two weeks to move it from the town to the city of the same area. Then they proceeded to tell me I needed a permit and that it doesn't matter what the city cop said. They can't put it in the street without one. Mind you I talked to the city clerk and the city police and neither mentioned a permit. Told them to come get their container. I did not want it anymore. They proceeded to tell me they can come grab the container on the 22nd. Complete frustration. You can't move it until the 26th but can come grab the empty on the 22nd. Then after picking it up on the 22nd they then send me an email stating I have a balance of $0.00 that is due and my credit card was declined. Why are you charging my card $0.00. Good thing that card has a locking function. Never again will I ever use their services

I expressed my concern and disbelief on the phone and was told they would reach out to the local warehouse to see if they could figure something out. I have not gotten a response back and on top of paying a monthly fee that magically increased last month, I now have to pay rent for it to sit in the driveway. And I also will have to pay an additional month of rent because I have to wait 2 weeks before I am able to empty it into our new house. How can there not be one available time slot in the next 2 weeks for a pickup?? I am beyond angry with the lack of customer support and service.

When I was able to contact the coordinator, he changed his tune, saying that that since I didn't pay a $50 premium to guarantee arrival at a specific time, that there was no set schedule for the container to arrive -- despite what he told me over the phone on Friday. I mentioned this to him and told him he should have told me this (about the premium fee) on Friday (instead of assuring me it would arrive mid-day Saturday).

After calling the driver and calling me back, the coordinator again made another assurance: the container will be there at 4 p.m. I told him ok, but I would have to pay a $140 reschedule fee. At no time did he mention anything about the second arrival time as being an estimate only. Movers show up (good team actually) a little after 4 and no container. They said per their company policy they could not even start working (moving furniture downstairs at least) until the container arrived. They waited and left at 5.

Container finally shows up at 5:45 p.m. I had to pay another $140 reschedule fee for the movers to show up the next day. I asked for reimbursement of the rescheduling fees because of Pack Rat's miscommunication: we do not always meet our estimated times. We make no assurances or guarantees regarding the time of pickup or delivery of any container. Consequently, we are not able to provide compensation or reimbursement for the fees you have incurred. I disagree. Their coordinator on two occasions did make assurances on the delivery time, which were way off, costing me $280. At least almost all of my furniture fit in the Container -- just hope it doesn't get damaged in transit or storage. In that case look out for Part II of this rant! Anyway, you be the judge. If anything hopefully you can learn from this experience.

I said, "Do you understand what I am asking you?" "Yes I do but there's no dates available so." This is just crazy! They cannot run their business thinking everything is perfect during moving but it's all about their schedules whether it be late delivery or no dates available while as the general public we are treated like a Rat. Never ever will recommend.

Now the good news, and I will change this entire review and rate five stars if the latest promises are kept from now until I get my belongings in Vegas. I was told that I would have a Pod here today as agreed. Apparently the next driver to return to the Denver warehouse will be bringing a POD out. Packrat also removed $150 for our inconvenience. Great gesture and as long as that container gets here today, we are happy. Unfortunately, I am not very optimistic due to the lack of communication thus far.

When I initially inquired where the container was when it was not delivered June 18th I was on hold on a few separate occasions for at least 30 minutes each time. One time, after waiting for over 30 minutes I was just disconnected. I had one service agent call to schedule the pick up of my container and it wasn't even delivered yet -- that was on June 20th I think. I have text messages about them delivering my container on different days and then no one showing up at all. No one even bothered to call or tell me. I was given numbers to call - ** is just one number I was asked to call (Charles - the supervisor) and when I called I got no response to "His mailbox has not been set up yet so you cannot leave a message". This was the person I was suppose to talk to about delivery issues as my container still had not been delivered on June 29th.

One point prior to June 30th when the container was finally delivered, I called the national number and after again waiting for some huge amount of time some customer agent gave me apologies and explanations about everyone being busy. He couldn't even confirm when he thought the container would be delivered. Finally he said I can set you up for some date in July. I protested and he was like "OK let me see what I can do." Finally he said June 27th. That never happened. As stated it came June 30th. This was the way this ordered was handled. I had people here to help me unload on three separate occasions. I cancelled college visitations that were planned because of these changes that I now have to re-schedule. And no one could bother to help.

Then the cherry on top of the cake of not servicing the customer. I get the container. I am GUARANTEED that the container will be picked up July 3rd. It is sitting in my driveway waiting to be picked up. I go through similar phone calls and text messages as before. I have a 4th of July party planned and there are people coming over and I use the driveway to set-up ping pong and tables for people to eat. Guess what? I couldn't do that. I had a 16' ft container sitting in my driveway. It ruined my day and my neighbor was none to happy having it in his view for that day as well.

So, after ruining that day, screwing up my schedule for the summer and finally talking to a customer service supervisor who got someone here that day to pick up the container (July 6th) I asked about what he thought of the way I was treated and paying US$2500.00 for this terrible terrible service after having paid over US$16,000 for the storage of my goods. Do you know what I was offered? A rebate of US$150.00 for ruining my fourth of July, college visitation schedule for my daughter and various days of waiting around with hired laborers to unload the container. I was and still am insulted. I told him to keep the US$150.00 as I didn't want the rebate as if this is what he thought or your company thinks is a reasonable offer for this sort of treatment than there are some serious issues you have as a company and how you treat customers.

I am still outraged and remain so. I am a professor of Business Management so I know something about the expectations of providing a service and following though on what you say you will do as a business in pleasing or, at the very least, giving customers a satisfactory service and when gone wrong, a resolution. I do not take kindly to being treated in this manner. You cost me time and energy and ruined my weekend with my children who I see once or twice year. You never communicated effectively about these issues or provided a resolution that I find or found acceptable. After spending over US$16,000 and then charging me US$2500.00 for a service that was unacceptable you offer me US$150.00 as if that will be commensurate with what happened?

We have been on hold with them for hours, literally, simply trying to find out where our moving pod is and WHEN it will be on the road to us. 6 days later and we have been told it is still not dispatched from wherever it is, and no one can tell us when it will be. Yet again, we are waiting for a promised call from a supervisor. This is the most infuriating organization I have ever dealt with. There must be some recourse here and we are beginning to believe we may never see our household items again. Do not do business with this company.

He spent 20 minutes SCREAMING at me until I pushed the permit under his nose! And then blocked my driveway once he finally left the container. The real trouble came when I set up delivery at my new house. The warehouse changed my delivery date to a day earlier, tried to deliver while I was at work and ultimately didn't delivery. Once again I spent hours on hold... finally spoke with a supervisor, David **, who was to call me back within an hour with an acceptable delivery schedule. David, I'm still waiting (from Nov. 2018) for the return call....

Again more time on hold.... The delivery of the first was finally made, and I scheduled a swap out to have the second container delivered. When the second container was delivered, the driver backed the container into a five foot hedge in front of the house causing much damage. When I placed a claim, it was denied, citing some Addendum:

Please note Section 6 of the Addendum that states: “4. Placement of the Container on Your Property. You acknowledge that we will attempt to place the Container in your driveway or other paved surface and that such area shall be of adequate size and clearance to handle the weight and size of the Container. You authorize us to drive on your paved surface, lawn or other non-paved surface in order to deliver and retrieve the Container. In either case, you assume full risk for all damage resulting from the delivery, placement and retrieval of the Container and you relieve us from any responsibility for such damage.”

When I responded back to them that the first container was placed without issue, the representative in claims sent it back to "legal" for review along with my photos showing there was adequate room. I then waited 3 months with no response.... My emails were not answered. No phone calls came. I reached out by phone again... Waited on hold for an eternity. Finally spoke with the claims department to learn the rep who was helping me no longer worked there and all her cases were in limbo. Really??!!

Now I have resubmitted my claim, and after waiting 6 months, they are generously offering to pay HALF!!!! Seriously??!! I paid them their full price, over $4,000.00 in storage and delivery fees. Believe me, they are no bargain. Again, I have tried to call. After 45 minutes on hold (all the while the machine tells you how much they value you as a customer) you are automatically forced into their call back system. Well someone called back. They hung up after one ring though!! I tried contacting them through their online chat. Still waiting on the callback....

When I'd spoken with the driver to give him directions he never told me that driving over the grass would be an issue. It's flat, solid ground and had he gotten out of his truck he would have seen that. So rather than being able to offload the container by myself, I had to spend $250 on a moving crew. The response from customer service was ridiculous and pretty much amounted to, "Oh well, nothing we can do". And while this part of the story wasn't a problem for me, it bears noting that when it was time to pick up my empty container they sent the driver to my old address. This was after I noticed online that they were scheduled to go there and I called in to correct them. The driver finally did come to the right place, but only after driving out of his way to the wrong location.

When he came I asked him about the issue of the previous driver not delivering the container to the right spot. He chalked it up to the guy being too lazy to get out of his truck. He said when he has to drive over grass he gets out of the truck to walk on it and make sure it will support a heavy load, which the previous dude apparently couldn't be bothered with. Don't use these guys unless you have no other option. I should have stuck with PODS, which I've used several times in the past and was always happy with. I even had a PODS driver deliver a container through a 2' snow drift once. I can pretty much guarantee that 1-800-PACK-RAT wouldn't do that.

We went back and forth with your company’s representatives trying to figure how, on our end, we could find a solution so you could keep a commitment we paid you for that you could not fulfill. The best solution Pack-Rat could come up with was for us to ask neighbors we didn’t even know if we could have the POD in their driveway… What a lame and absurd idea. So your company basically washed your hands of it and left it up to us to fix this problem all the while keeping the meter running on our storage fees.

So while we worked with our homeowners' association trying to devise a plan that they would approve to get our items delivered we incurred an additional month’s storage fee. Again that fee was incurred because your company could not fulfill the agreement like you said you could. The sole reason we entered into a contract with your company in the first place was to have our items delivered. You made an error when accepting the job. It was your responsibility to properly assess the job but when you could not make good on your commitment your organization would take no such responsibility. We were further penalized while we searched finding a solution that you could not nor tried to find. Your answer was. "Come and get your stuff; but we are keeping your money."

We were told the only way we would receive a credit for that month’s fee was if we came picked up our belongings from the storage facility. Since my wife recently had a hip replacement and because my have physical issues that was not an option for us. That is not the service I contracted and paid for. While we're willing to hire a moving company, actually we were forced, to execute such a plan but your company would not return our money in order for us to afford executing that plan… Again taking our money and providing no useful service… Certainly not we both originally agreed to. Apparently Pack-Rat changes the agreement at any time as they see fit in order to suit their needs and make up for their inability to hold up their end of the agreement… Because after all they had my money and my belongings.

Long story short while my wife and I were successful in coming up with a plan that our association would approve to get our belongings here; we incurred even more additional costs because we had to hire movers to get the POD unloaded. This was due to the fact that where the POD was placed meant it had to be unloaded within a 3 hour time frame; and because the only day/s that the association would allow this were on weekdays. Which meant we could not use family members to unload the POD at our leisure; which is also what we had budgeted for.

This whole fiasco costs us much more money than it should have, was very stressful and a huge inconvenience to us and the association we are brand new to. However your Supervisor Juanita didn’t seem to care or want to take any of that into account. Her only concern was getting your company the money for a service you were unable to properly provide and therefore did not earn. BTW the POD that was delivered had a hole in it; the driver’s solution was to put tape over the hole. Further evidence of the way your company conducts business.

In closing I have tried to explain what transpired with respect. My hope is a representative from your company will contact me to make some meaningful credits to the charges we unfairly incurred. If not rest assured we’ll be taking this to small claims court and posting similar reviews online. There was one bright spot... The driver Chuck, who is not employed by Pack-Rat, was the same driver who could not deliver the POD on the first trip and was the same driver to returned the second time… He was awesome… Professional and thoughtful.

After 90 days, I began emailing and calling. It took 2 weeks to get a response at which time I was told my items didn't qualify for coverage. When I pressed for more information as to why, I was told that the agent was told by a supervisor she had to give a response today and that was her decision. In consolation, she offered me $600 and lectured me that content protection was not insurance. $600 didn't even cover the premiums I had paid to protect my items.

I recommend buying a separate insurance policy from a reputable company to cover your items if you use any of these storage pod companies. 1-800-PACK-RAT does not use an insurance company to cover your items. Instead they are "self insured" and it is up to their discretion as to whether your items are protected or not. A reputable company would be independent and protect its customers. "Content Protection" is just a way to get more money from their customers and then screw them over. It's downright fraud. I also used PODS for my storage at the same time as I used PACK-RAT. I had no issues whatsoever with PODS, but would still recommend a private insurance company to protect your valuables. Consumers, you have a choice. Don't trust 1-800-Pack-Rat for your storage needs. Money talks and they've shown they don't care about their customers. Don't give them your business.

My main complaint is that after waiting over 90 days they simply denied the claim stating the "I have received a response regarding your claim from the Legal Department. Per the photos provided, the statement given and the water test on the container, the claim is not covered by 1-800-PACK-RAT." I guess we just loaded wet items in their box! The driver picking the empty observed the wet items, agreed the box had not been assembled properly and that he would set it aside for repair. Likely this was done prior to the "Legal Department" performing the water test two or three months later. All I can advise, is that these boxes leak! And don't expect any help from this company. I would never use them again!

When I called to have them move my containers from New Orleans to New York they tried to charge me $3,000 more than the price they quoted me. I finally got that straightened out and then asked about my free month of storage, they refunded one month on only one unit. Then ran my credit card for the entire amount after I had already paid a $500 deposit for the move. I had to call them back and have them refund the $500. They refunded $713. They still owed me $214. They were supposed to transport my two containers in July. I was told that it would take 10 days. I called in late October to have the containers delivered to my new house. I thought my containers were in New York. They weren’t, they were still in New Orleans. I paid them to move them over three months prior to calling. They told me it would be 10 days before they could deliver them.

After several phone calls I got them to move the delivery up a few days. The supervisor said I wouldn’t be charged for the month on November because the containers should have been here already. She said I wouldn’t be billed for one and claimed that she refunded the other. She also said she refunded the charge for the free month. I was billed for two months, no refunds. They owe me $642 now. Delivery is scheduled for tomorrow. I’ll be surprised if they actually deliver my containers. I’m about to get an attorney. I have paid them around $8,000 and I’m pissed!!!

I asked to speak to a supervisor who was remarkably rude and unhelpful and who reiterated that nothing could be done until Tuesday and told me that, if she were me, no she would not be upset--she would understand that things cannot be helped. She then stated that this was likely my fault for improper packing. So this the response you'll get if anything goes wrong with your pod: "It's your fault, not ours; we can't do anything about it for days; you should be understanding of this lag in response time, because after all it's your fault, not ours."

We were constantly given times and promises, but those NEVER were kept. The container we needed was finally delivered AT NIGHT when it was supposed to be there at 9 am the day before. The driver was rude and unhelpful. The call in service was consistently unhelpful. They would tell us one thing and then when the appointment time came and went, we would call in and they would deny having made such arrangements. The final PACKRAT mover showed up after dark and couldn't manage to park the container so we had to put it in a bank parking lot and carry stuff over to that location -- horrible experience all round. They are disorganized and overpromise, but never take any responsibility.

Then planning for delivery to the new location was a total nightmare. I set a date and time, arranged for movers to unload and a parking permit, but my delivery date was changed to 5 days later and I was given no notice at all. Within 24 hours I had rescheduled my movers and parking permit only to have the delivery date changed AGAIN to another two days later. At this point the container will arrive a full week late due to "transit delays" per the manager I was transferred to and there is "nothing they can do". Now I am in a position to reschedule my movers and parking permit for the second time and will be sitting in an empty apartment for a full week, assuming there are no additional "transit delays". This is not how you want your first cross country move to go!

They promised – They cannot deliver as promised in each department (Sales, Customer Service and even the Resolution Department.) Their customer service department has an automated line to return a person’s call if you are on hold for over an hour – that didn’t work. They don’t call you back, no matter how many times you leave your phone number.

The NC main office doesn’t know the local office (VA nor CO) ability or their options for delivery or their optional schedule. The Drivers know better if they can or cannot – but the Main office tries to control their schedule with damaging results. The customer loses money, time, efforts, planning options, and not mention many phone calls to get some information. They wasted our time... Cost us time and effort... We lost opportunity, money and our nerves using that company... Never again.

28 May – We reserved 2 Packrat 24’ Containers to be delivered to the house 9 June-Expedited move to CO 7-10 Day max time (Took a month). 9 June –They called and said sorry – maybe the 13-15th now... We called the main office over 12 times for help, why the change and now problems. Over 12 times their customer service line stated they will call us back... never did. I called the Sterling VA Packrat location – asking for reasons – they stated lack of containers to fulfill orders. I called the Main Office - NC location – they finally put me in touch with the resolution office (even a supervisor Ryan **). He said he will try and help.

11 June – Sterling office called me and said they can deliver one container to start, maybe the next a day or 2. Ryan stated he will still honor the expedited service 7-10 days but will reduce the bill down the $700 due to the mix – up on their end. 12 June – the driver brought the one container out, he said no issue on the next container the next day – I said, "Yes please... soonest." The same day the driver brought a new second empty container and picked up the full first one. 13 June – second container was picked up at 6 am to start the Journey to Colorado. We cleared the house and started the drive to Colorado.

16 June - We arrived – in Colorado. I called and asked about the containers location. They had no idea of the location if left or not. 17 June – we called Packrat Main office line and gave the solid address for the containers to be delivered to. 20 June – called Packrat again and again. They still had no idea of the location or schedule. For the next week – they lied again and again on the whereabouts or latest delivery schedule of the containers. 25 June – Ryan final sent a note – stated the containers will be delivered 27-30th of June. 27 June no show... We started calling late that day. No answer or reply from them.

28 June Packrat office stated - someone told them not to deliver the containers – to instead wait for instructions – Totally False!!! For the next week no answers nor replies why the change in delivery as told about and we even planned a unload crew for. Wife paid $ 200 for a 3 person crew to come and unload. They sat there 0800am-to - noon waiting for a no show. Packrat didn’t care and didn’t give any reason or solution for when they will deliver. (Again a false date given – with no reason.)

5 July – someone called from the NC office. Said they can deliver now Friday the 6th of June. 6 July – yes they finally delivered both containers. (A crew was hired and unloaded both in 2 hours.) Told Packrat they are empty. They stated they will pick up in a day or two. 5 days later on the 11th of July – they finally came to pick up the 2 containers (and they damaged our tree at the same time) it never ends. A Very Upset Customer that will not use them again! And they even offer a 10% Military Discount - which they didn't honor. Is this the new Norm? Very Disappointed.

Then after they had my container in storage, I noticed their rates had increased. (I noticed by looking at my credit card bill.). They made no attempt to notify me, which was in direct violation of their contract. Then a couple of months later, they raised their rates yet again. Of course I had no alternative but to pay and keep paying them their jacked-up fees. When my container was finally returned to me to unload, they dashed out to pick it up the very next day. The moral is, DON'T TRUST A RAT! It may seem at first that 1-800-Pack-Rat is cheaper than their competition, but read the fine print. After they have your credit card number, you're screwed!

Original Review: I should have checked reviews BEFORE scheduling. In May, 2018, I scheduled a container to be delivered in about two weeks. The container arrived on time, and the driver was very professional and helpful. He explained how to pack and other details. The last thing he said before he left was, "Just call when you're ready to have it picked up, and be sure it's locked."

Five days later, I called to have it picked up. No one took my call so I left a message to be called back. No one called back. Later that day I called again to find out what was going on. It was at that point I was told my container could not be picked up for A WHOLE WEEK. They claimed they ask customers to give them 7-10 days notice, but nowhere in any of the emails they sent was there any mention of needing advanced notice. Besides, the driver had personally told me to "CALL WHEN I WAS READY TO HAVE IT PICKED UP." There was no mention of my needing to call in advance. Had he said so, I would have immediately scheduled a pickup. I knew it wouldn't take more than a week to pack, so that would have worked out.

When I asked to be connected to a supervisor, the person told me there was nothing that anyone could do. I had to get rather testy just to be transferred to someone claiming to be a supervisor. Unfortunately, that just got me the runaround, "I'm terribly sorry, but there is nothing we can do." I don't know about you, but I really hate it when a company claims they CAN'T do something, when the truth is they WON'T do it. 1-800-PACK-RAT will have my container for several months while my new home is being built. You would think with so much money to be made from my continued business, they would be more cooperative. NO SUCH LUCK. ONCE 1-800-PACK-RAT HAS YOUR MONEY, YOU'RE AT THEIR MERCY.

For instance, the 10,000 dollars of free insurance is only offered for the first 30 days. If it takes a week or more to get the pod loaded on a truck and traveling, which it often does, then a large piece of your 30 days is used. My monetary loss is more than 10,000 dollars. Since they will not provide me the information about the pod itinerary, I cannot tell how long it sat before leaving, how long it took to arrive or how long it sat at the arrival warehouse. Another instance is the lack of information provided on the security measures utilized by the pod drivers. They claim that they provide a no cut lock. Mine was cut off. They claim that the pods are kept indoors in a locked secure facility with 24/7 video monitoring, My pod was not secured that way. So the chess game continues.

I have asked Pack-Rat numerous times for a detailed invoice and they have yet to be able to send one. The first invoice was one line with incorrect amount and the 2nd is the correct amount with one line. They were also unable to enter in my phone number correctly or enter the date that I want the empty unit picked up. I will never use this company again and would never recommend them to anyone.

My wife asked that he put our box in the driveway. He said he would after the two trucks he was pointing to coming down the street removed the two from the driveway. My wife left to get another load. PackRat removed the two boxes from the driveway but left ours in the street. So I called and asked that they return and move it into the driveway. They wanted to CHARGE me for an additional reposition fee and same day fee. I argued with them for 2 hours and Pack Rat would not waive the move fee. They actually said that I was responsible for ensuring that the driveway was clear and they could position the box. Only PackRat could have cleared the driveway. They simply didn't do it. Go somewhere else.

Also, I had to double check the dates a few times before the pod was delivered to ensure that they had the right dates. You can’t schedule the time the day before, but must wait for the driver to call you that morning of the day of delivery. I had to correct the dates, but everyone makes mistakes so I would just suggest double checking a week in advance. The move went smoothly and everything was intacted and nothing missing. You get to load the pods in front of your home so that made it easy. Overall PackRat was good and it was a good moving experience for the price and will use again.

However, I paid for my unit thru the first of November, $251.00... and then had to pay $32.00 for you to deliver unit on October 11, 2016 so as I could empty it... then had to pay another $70.00 for you to pick it up empty on October 13, 2016. I will receive no refund on my partial monthly rental payment and I am very dissatisfied with this. But, it was a great experience! I would highly recommend 1-800-PACK-RAT to anyone packing their own items, and would use them again myself.