1-800-PACK-RAT Reviews

I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy! If I could give them 0 stars or negative stars, I would! What a scam!

The day of the move they FORGOT about us. They had a 3rd party moving company show up Hours LATE to pack the pod. They Lied to us about where our stuff was at. Our stuff showed up several days late. We had items broken and they blamed us. Stating that there was no way the items broke while it was packed in the POD. We did not pack the POD, the movers did. The movers that packed the pod also demand us to pay them cash money to finish packing the pod. This was additional to the money I paid to have our stuff packed and moved.

Horrible crooks, who make things up as they go. Paid $2,500 to move from Florida to Michigan, and been paying storage 1st each month since. Finally ordered delivery for 27 Feb 26, heard nothing so called today to ensure time and day. I was told that my delivery was cancelled due to non payment on Feb 19th unless I make a payment today. (Again, never notified me.) After getting nowhere, I told them I would reschedule after payment. Shortly after, I received a call from the warehouse confirming delivery. He had no clue it was cancelled and would try to confirm if cancelled. These thieves then, attempted to charge my card again and threaten with possible late fees and lien on my property. It's their "policy" Kevin stated. No prorating. No resolution offered. Never Never Never use this company. Will be filing consumer complaints for violations of Truth and Lending as well as FTC, etc for interstate fraud and unauthorized access to my bank account.

Ordered a 16 ft pod, had to change drop off dates but unable to do it online. Wait time over an hour to contact customer service, then was hung up on without contact. Customer service does not exist at this company. I can't even get a refund.

I move from Long Island New York to Issaquah, WA . My experience is great, my driver is very nice lady Shannon, she delivered my shipment on time and especially unloaded my container in an exact location. I would give her six stars if I can!!

I used the service twice and was happy both times. The sales representatives was informational and patient, the drivers were professionals and the whole process went smoothly. I knew how each step would go, how much I would pay during the process. No surprises, no issues, I received my stuff the way they were packed in the container. This is a great service.

Horrible place. They did a ACH for the first month's rent. Withdraw with no notice and no date it was supposed to happen. Just $317 disappeared out of my bank account. When I called they said they do not give notification. Your notification is the scheduling confirmation from when they dropped off the unit if that makes sense. The first withdraw was on the 8th. I was ready for that but they took it out on the 5th. I was not ready for that. Called billing and they just ran me around with the anniversary date is the billing date thing. No other explanation. I will be getting my stuff away from them ASAP.

Great service for moving. We've used them for 2 moves now and used four 16ft containers for both moves. Great communication from the staff and the drivers are always cooperative in placing the containers exactly where we want. When full containers are delivered, everything looks exactly as it did when packed. Wouldn't move any other way.

I was given a quote to move from Las Vegas NV to Bradenton Fl. Because I needed same day drop off and pick up of the containers Pack Rat referred me to Zippy Containers. My quote was for 2,169.00 what I actually ended up paying was 7,086.68. The "containers" were actually a cage, which they promised me would be completely covered. It obviously was not since my furniture was covered with a black soot and there was considerable damage. And somehow I am missing a box, although they told me I was the only one that had the keys to the cages.

We had a storage container with them for one year. I scheduled for pick up on 7th of the month. They can't schedule pickup until the 18th of the month. My monthly charge set in on the 6th of the month. I talked to billing and they said there is nothing they can do to waive the monthly charge or even Prorate since I did call towards beginning of period. They didn't have any sooner pickup time. I don't understand how renting from them for long time, that they can't make an exception to pro rating the charge. Every other company does that, but apparently Pack Rat doesn't. I would not recommend using them for storage business. I used UNITS and they ended up being WAY CHEAPER!! Go with them, you will not be unhappy!

My experience with Packrat was awful. They gave me an anticipated delivery date, then delayed it, then on the date they delayed delivery to, the container never arrived, they never called to notify me of the further delay, so I had individuals scheduled to help me unpack who showed up for no reason. They never emailed, they did nothing, the container simply did not show up.

This by far is one of the WORST companies I have ever dealt with. I ordered three pods from Pack Rat and they were not delivered or picked up on time. The customer service department was horrible (if you could get them on the phone). They start charging you "rent" from the day you order the pods, NOT the day you receive them, so you never get a full 30 days! They guarantee that they will beat any other pods pricing, well I can guarantee- that is also a lie! They charge you to drop off an empty pod, they charge you to pick up a full pod, they charge you to move the pod from one location to another and then charge you again to pick up the empty pod once you are finished with your move! One pod for 30 days cost around $500. Make sure you read the very tiny fine print! I would NEVER recommend or use this company again!

We had a long distance move from Virginia to Colorado. Our sales rep (Dawn) was fantastic -- she answered all of my questions, worked to get me the best price possible, and made all of the arrangements to ensure a smooth moving process. Everything went exactly according to schedule. Our containers arrived in Virginia on schedule, and our belongings arrived safely in Colorado on the agreed date.

Pay attention to billing. They charged my credit card over $1,000 (3 times total) for 1-month of service! They duplicate billed me for the month, they billed me twice for delivery, and twice for some scam $99 "relocation fee". They owe me back over $500 as we speak. While the person in billing is responsive, she has yet to apply back the correct credits. That being said, the guy that dropped off the unit was super nice!

I have tried numerous times to contact and have spoken to Pack-Rat representatives over your fraudulently overcharging me for services and additional charges you added on for storage after Pack-Rat failed on their scheduled pick up commitment. Both pods were scheduled and delivered to my residence 05/16/2025. When I scheduled the Pods delivery and at same time, I scheduled the oldest Pod to be picked up on Saturday, 05/17/25 as per the customer service person scheduling, she said that would avoid any additional storage charges. At that same time, scheduling delivery, I scheduled the 2nd Pod to be picked up on Monday 05/19/25, also avoiding any additional storage charges. We waited up until 10pm on Saturday 05/17/25 and no driver ever arrived and no representative from Pack Rat ever called. I attempted and call went to message system.

I had such a good experience with 1-800-PACK-RAT that I ended up using them twice in the same year. The first time was for a big move to the east coast and the second was when I came back to the west coast, and both times they made the process simple. Their prices were a huge relief since they were about half of what PODS wanted to charge me. Everything from scheduling to delivery was smooth and on time, and the drivers I met were friendly and easy to work with. What really stood out was how stress free it felt compared to other moving companies I have dealt with. Each step was straightforward, no hidden surprises, and customer service was always quick to help when I had a question. It is rare to find a company that gives you good value and also treats you well, but that has been my experience with them. I would absolutely recommend 1800 Pack Rat to anyone who is planning a move.

I am a real estate agent in Maryland and handle Military moves. I ordered a pod for a client and set the account up in my name with my client as a contact for drop off. I paid for the pod on my credit card. Never once did they mention I would need my client to call to authorize the pick up. My client is now deployed and the new owner wants the pod removed. Customer service and management is absolutely horrible. They continue to charge my card with outrages fees. Packrat is very quick to get pods out. They did not follow drop off instructions. When you try to get a pick up time, the system will keep you on hold for hours. I tried to get the sales department, only to be transferred and hung up on. If you are active duty, please beware of this company. You have other options. The fees and service are horrible.

We've had NOTHING but trouble from day 1. We waited at our storage unit for a pod that never showed up. No phone call, no communication. Pod didn't come until 24 hours later due to a hole in the side of the pod to be delivered. Fast forward to delivery at the destination. Three calls to say their truck was broken down, hasn't gotten fixed yet, delayed deliveries and our hired help to unload waiting around repeatedly. Now we're on the fourth time we've been told their truck is STILL broken down and delivery is delayed yet another day. Exactly what did we pay over THREE THOUSAND dollars for????

I called prior to update my new delivery address, but the customer service rep only updated it for one of my containers, and not the other one. This caused poor communication, and delays with my movers, but the company did not care to rectify this issue. I would not recommend them at all!

I had an extremely disappointing experience with 1800 Pack Rat - specifically in the Philadelphia area. I scheduled 2 units for pick up and delivery in advanced over the phone and confirmed everything through the online portal weeks and again days in advanced. Every step along the way (2 drop off and 2 pick ups on each side of the move - total of 8 transactions) there was a delay. Sometimes I got no call no shows, other times I got called from the warehouses that my containers wouldn't be delivered or pick up for another day or more. I am generally very patient and understanding but even I got frustrated and angry when it felt like no one in customer service offered an apology or tried to do anything to help me. It was a lot of "nothing I can do" attitude. I was consistently on hold for an hour just to talk to a new person about the same problem.

Absolute trash company! They lie and then try to bill you for services you don't owe! Even my account shows a zero balance! They continue to bill a credit card that's no longer on file! If they continue this harassment, I will push back myself! It took me 2 weeks to get them to pick up my box and then they tried billing me for another month even after they removed the container. These people are the worst! I paid for the final move because that how it works.

Our move with 1-800-PACK-RAT went off without a hitch. They were a few dollars more than PODS, but we chose Pack Rat because their phone reps spoke English much more proficiently. Our move was from MN to IN. The container was dropped off on time, picked up on time, and delivered to our new home on time. Our stuff shifted around inside the container more than we anticipated, but that was my fault for not tying the load down more securely. Overall, it was a positive experience, and I would not hesitate to use them again.

BEWARE~ ABSOLUTELY HORRIBLE CUSTOMER SERVICE! I called for my container to be picked up before my next bill came out and they said I had to give 7 days notice PRIOR to be able to prorate it!! NEVER USE THEM.

Valerie had come back to pick up the container on July 31, 2025. She is so pleasant, professional, and polite. She is skilled at her job and is happy to explain if you have any questions. Thank you, Pack Rat, for hiring an exceptional employee. We will only use Packrat to move, and many friends have inquired about it, and neighbors. Thank you, Valerie, for taking pride in what you do. Thank you, kindly Dave & Debb.

Somehow Pack-rat assigned my container to another customer while it was still in my name and stored for about 3 weeks. I scheduled warehouse access days before it would have been sent to the new customer's requested date and on the date of pickup they claimed it was listed as empty. They broke the lock and or stole my items inside and I am currently in the process of trying to make a claim. Completely unacceptable and I will be inquiring about a full entitlement with the maximum of the insured amount.

The company was able to assist after receiving a complaint.

I had a pod originally with Zippy Shell which was bought a few times and ended up with 1-800-PACK-RAT. The unit was in long term climate controlled storage for almost 10yrs and about half of that time no one could tell me where my pod was located. Once I did have confirmation on its whereabouts I planned to retrieve my belongings. The pod was pulled for me on a specified date and upon arrival everything was trashed. I had paid a lot of money for climate controlled fully insured storage. I submitted my claim with photo documentation and all was denied, they were not at fault, as usual. I now have an attorney and hopefully I can at least have my items replaced. Save yourself the headache and go somewhere else.

This company is staff, customer service representative are not understanding of my situation at all. I had a stroke, medical problems, got behind my bill and now trying to auction off my stuff. They could care less helping me with my issues, they are rude and not understanding at all. I'm about lose everything I own cause they do not care about my situation I'm dealing with at the moment

1-800-PACK-RAT. I selected them for my first and last pod move. They nickel and dime you for everything. During the process of getting my business, I told them that I needed specific delivery and pick up times. This was due to the apartment complexes requirements for allowing pods deliver at their location. I was told that for each of the drop off and pick up times there was a fee for pickup and delivery. I paid the fees in advance $50 each for delivery and pickup at the loading location. I paid another $100 for delivery within an hour range and $50 for early pickup at the delivery location. Everything at the loading location was fine, on time, and their personnel was courteous. The delivery location was the total opposite. Five days prior to delivery I called to ensure delivery time on schedule. I have the dubious experience of communicating with Jimmy or Jamie, who informed me in no uncertain terms that delivery was between 8 am and 12 pm.

Happy to change my review if there is a resolution, but as of now, two-stars is all I can give. Starting with their customer service capabilities, you can only connect with someone via telephone, which means it's going to take 30-45 minutes on average to reach anyone. The representatives are very friendly and helpful but you need to carve out a lot of time when a simple chat would go a long way for simple questions.