1-800-PACK-RAT Reviews

My Pack Rat was scheduled for pick up on Monday. I called them several times and no one ever showed up. They called me on Monday night stating someone would be there Tuesday morning at 7 am. No one showed up. I called again several times and was told 8:45 pm- 1:30 am. Again, no one showed up. I called first thing Wednesday morning and asked for a supervisor. The supervisor supposedly contacted the local manager who assured that the pod would be picked up that day. 5:30 pm on Wednesday and I hadn’t heard anything. I call again and ask for a supervisor. I was told they called the local manager and would be picked up at 9 pm. 9:30 pm arrives and no one showed up.

Deceptive company. I called for a quote. Was told if I want to lock-in the price, they needed a card on file and the guy said “it only needs a dollar on it” since I wouldn’t be charged until I have a definitive date in mind and I call them back. They asked for a guess for the date. Then they tried charging a deposit of $500 after I was told my card wouldn’t be charged unless I proceeded with the services. Thankfully my card was locked and payment didn’t go through. Well today is the date that was put down for an estimate. I was told they only needed a date to give the best estimated price possible. The truck shows up anyways to deliver the moving box, without warning, without their deposit fee, and without my consent to move forward.

Do not use 1-800-PACK-RAT. I scheduled my move for the week of June 5, only to be told at the last minute that they would not be able to move my container until July 1. A nearly month-long delay is completely unacceptable, especially when customers plan their entire move around the dates provided by the company. What made the situation even worse was the complete lack of concern from customer service. There was no apology, no accountability, and no attempt to make things right. It was obvious that they simply did not care about the inconvenience or expense their failure caused.

I would never use this company unless you like liens on your trailer, trailers that are never picked up, gross overcharges, trailer that are never dropped off when or where they are supposed to be and angry landlords because trailers are never picked up. My experience with Packrat has been terrible. I had to be out of my rented home by April 10th 2026. I was moving across state. Packrat seemed to have the cheapest rates. First off- it took two weeks and 3 reschedules for someone to tell me they could just drop off my trailer without me being there. (At this point I am over on my lease for my home) They drop the trailer off (no joke) the week of the 10th. I get it loaded...and miraculously I am out by the end of the weekend. However, my trailer was never picked UP.

Customer service is terrible, over an hour wait to speak to an agent on the phone. Their website does not allow for convenient scheduling of services. I would definitely not recommend their services. Their computer system is not accurate and they were unable to figure out why my delivery time was scheduled for a midnight to 4AM time frame.

Cancelled my entire move through 1-800-PACK-RAT and their representative explicitly told me they would also cancel the HireAHelper labor reservation for me. They failed to do so, the movers showed up anyway, no services were performed, and now I’m being told I owe full labor charges because it’s a “third party.” Customers should know that if PACK-RAT says they will handle cancellation coordination, apparently that does not mean it actually gets done — and you may still get billed. This was not a misunderstanding on my end. I relied on their representative’s assurance that everything had been cancelled. Extremely disappointing experience and terrible accountability between PACK-RAT and HireAHelper.

Ruined my move and cost me thousands! Avoid them!!

The first container was delivered as scheduled and picked up per schedule....But the second container that I have was to be delivered on the 15th, which is TODAY, but I found out it was in MY NOTES that we spoke and it was to be today, BUT THEY NEVER PUT IT ON THEIR CALENDAR for delivery. I have waited all day!! The next day open, they said is the 21st and guess what? I will owe another month storage fee on the 20th!!! How convenient is that???? SO VERY DISAPPOINTING!!!! Had to reschedule my movers to unload also!!!!

We were very disappointed with Pack-Rat experience that we ended up canceling the entire drop-off & pick-up. We are moving long distance so we booked months earlier. We called the morning that pod was scheduled to be dropped off. Pack Rat told us that it would be dropped off, Monday, April 13th between 2 pm - 6 pm. It was after 6 pm and no pod delivery yet so we called Pack Rat. We talked to Several Customer Service personnel to find out what was going on with our delivery. They told us it was changed to Tuesday, April 14th. WE NEVER CHANGED THE DATE OF DROP OFF! Pack-Rat changed it without our permission and they did not notify us of the change. This did not work for us because it put us behind on packing it up. We called them multiple times and they would put us on hold for a long period of time, transfer us, hang up on us, etc. We ask to talk with management and that never happened.

We researched our options to make our move to a new home a little over an hour away and decided on the container. We’re a pretty active couple in our 50s and we were going to move our own things but the thought of driving through very congested highways with a big truck and be rushed to load and unload in order to return the truck just seemed so stressful. Having someone else “do the driving” while allowing us to move our own things made the most sense for our situation. The company had excellent communication during each step of the moving process. Every employee that we spoke with was very pleasant and professional. The costs were clear and easy to understand and there were no surprise charges. We hope that we’re in our forever home however if we move again, we’re using 1-800-PACK-RAT!!!

I ordered a 12 ft container on 3/18 for a 3/31 delivery. I received a call the morning of 3/31 that they didn't have any 12 ft containers, and that they would deliver 16 ft for the same price. I do not have room for a 16 ft container. After a 35-minute wait on the phone, a representative answered, who sounded impaired and could not get my information correct. It took two more phone calls and a call back to get my order cancelled. One and done with this outfit... Call U-Haul... They're less expensive and much more customer oriented.

Do not use this company. I ordered a 12 foot container and I got a 16 foot with a higher price. They overcharged me by almost 700.00. I caught that my bill was much higher and found out they were charging me storage fees even though the container was in my driveway the whole time. Then when I called for pick up they had the nerve to charge me a whole month's rent because I notified them one day after my billing date. So they pick up the container and could rent it out again and get double payment. Then they overcharged me for pickup of the container. I did get them to cancel the pick up charge after talking to 3 different customer service representatives. Bad company.

We were very pleased with the whole process of our move using Pack Rat. They were patient with all of my questions and answered them all any time I called them. Sometimes it was a little difficult when calling them as they were busy, but I could leave my number and they would call me back without losing my place in line. They called me back in a timely manner. The gentlemen who delivered the pod and picked it up in both destinations (we moved across country) were friendly, knowledgeable and professional. They called me to let me know when they were on their way, usually and hour's notice. They were on time as well. We had them store our pod at our destination for a few months and were able to go to the facility to get some things out of our pod. We recommend Pack Rat to everyone and will use them again if the need arises.

I will never use them again. Container been in my driveway near a month. I called them the next day after delivery and stated container were empty. They blaming it on the constant rain is why they haven’t came and picked up container. That my yard is wet but what about all the dry days in between? Not to mention container were not delivered on the day it were supposed to be delivered and I had to change my date for the moving county come and unpack me twice. This has been a nightmare. My second and last time using their service.

Because of their negligence, my move was disrupted and it cost me money. I lost a $150 deposit I had already paid to my movers, took off work, and wasted valuable time trying to resolve an issue that should have never happened in the first place. To make matters worse, I was placed on hold for over an hour on Saturday while trying to get assistance.

1-800-Pack-Rat has been the worst experience imaginable. I had a long distance move from Chandler, Arizona to Papillion, Nebraska. PackRat came to deliver two 16' empty containers to my home in Arizona, picked up the full containers, and delivered them to a facility in Nebraska where they would be held until I moved into my new home. This is where everything took a turn for the worst. My move in date to my new home, along with the delivery date for my containers, was 3/12 (and I had spent extra money to ensure those containers would be delivered before 12PM on that date). I got a phone call around 9AM on 3/12 stating that the truck broke down and is in the shop, but that they will still deliver my items by 5PM the same day.

I was given a quote and had a 16' pod delivered. I was filling it up quickly and realized I would need a second one. When I called for it, I was informed that there would be an additional charge of $1,500. After a 3-hr. phone call where I was transferred and put on hold and was refused to be put through to a supervisor and then disconnected. I was so frustrated I went out and unloaded the almost full 16' pod and called Pack Rat to schedule for them to pick up their pod I would no longer be using them. I kept thinking if they had come out and picked up the pod I would have been held hostage and have to pay whatever to get my belongings.

I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy! If I could give them 0 stars or negative stars, I would! What a scam!

The day of the move they FORGOT about us. They had a 3rd party moving company show up Hours LATE to pack the pod. They Lied to us about where our stuff was at. Our stuff showed up several days late. We had items broken and they blamed us. Stating that there was no way the items broke while it was packed in the POD. We did not pack the POD, the movers did. The movers that packed the pod also demand us to pay them cash money to finish packing the pod. This was additional to the money I paid to have our stuff packed and moved.

Horrible crooks, who make things up as they go. Paid $2,500 to move from Florida to Michigan, and been paying storage 1st each month since. Finally ordered delivery for 27 Feb 26, heard nothing so called today to ensure time and day. I was told that my delivery was cancelled due to non payment on Feb 19th unless I make a payment today. (Again, never notified me.) After getting nowhere, I told them I would reschedule after payment. Shortly after, I received a call from the warehouse confirming delivery. He had no clue it was cancelled and would try to confirm if cancelled. These thieves then, attempted to charge my card again and threaten with possible late fees and lien on my property. It's their "policy" Kevin stated. No prorating. No resolution offered. Never Never Never use this company. Will be filing consumer complaints for violations of Truth and Lending as well as FTC, etc for interstate fraud and unauthorized access to my bank account.