1-800-PACK-RAT

We needed to do an across-half-the-country move for our son (CA to MO). PackRat's quote came in far less than a popular competitor's, so we made arrangements with them. Since I tend to have very low expectations and am rather pessimistic, particularly when it comes to customer service, I figured something would go wrong somewhere along the line. Amazingly, it did not! They delivered the empty pod when expected, explained how to load it, picked it up on time, delivered it in MO on the day we arranged, and picked up the empty one on its scheduled day.

Excellent experience moving my family from West Florida to Southern Colorado. Very fair pricing compared to other companies (not much more expensive than a moving truck). We needed two 16 ft units. Customer service was great, they always answered my calls and were extremely flexible allowing me to bump up my full unit drop off and empty unit pickup dates multiple times since we arrived in Colorado earlier than expected.

I recently moved from New Jersey to South Carolina. When I was planning the move, I looked into many avenues of moving our stuff. I felt the best option for the price offered was 1-800-PACK-RAT. From the first time I called, I could tell that the staff really appreciated our business and every person that I've spoken to since seems to really appreciate the business and was very friendly. I would also like to especially thank Ginger **, who was able to work with me on getting the best possible price.

My partner & I moved from Massachusetts to California this fall, and we used Pack Rat to ship our things from our old place to our new place. I called several moving container companies and ended up going with Pack Rat because they were able to match the lowest price we were quoted from another company. I had also received a recommendation from a colleague who had used Pack Rat and had a good experience.

The four drivers that we had were absolutely amazing. We were in an apartment in a tough spot but the first driver was super sweet and worked with us on figuring out the best way to park the container. The 2nd guy picking it up was amazing and super sweet. The lady dropping the container off at our house (once it was ready) also had to maneuver because all of the neighbors had parked on the road that day, but she did amazing!!! Even managed to stay off of the grass. The last guy that picked up our container was really nice and I had explain to him that I wasn't gonna be able to be there but if he had any issues to let me know, and I would reschedule. He was able to get the container and didn't damage our driveway or any other cars around us. All of our stuff was packed pretty tight into the container. We packed like they suggested and didn't have any issues. Any time I had questions or concerns, I called the phone number and was able to get them answered.

Great service: reliable, courteous, and prompt. Customer service as well as sales were professional and followed up with phone calls to make sure that pods were delivered and picked up on time. Very impressed with the entire process.

I decided to go with Pack Rat for moving and my experience from beginning to end was totally on point. Our Trip was from Florida to NJ, I Made my drop off date, then changed my drop off date with no issues. They called to confirm the day before and also when 10 minutes away. Dropped off on time. Picked up on time with verification calls. Delivered my container in NJ on the day it was arranged. I called to have them pick up my empty container early instead of the scheduled day, they accommodated me no problems. Side Note: Nothing was damaged or moved the container was literally the same as when it left. I do see bad reviews for damage with some companies but it's all about how you pack. We did a great packing job and made sure every item was secured. I would use and recommend them again in a heartbeat.

This was a short term rental during an office renovation. Everything ran smoothly. The only issue I had is that I was using my corporate card (direct bill) and had to contact them each month for a copy of the receipt. There should be a way that a copy of the receipt is automatically emailed when the credit card is charged...many other companies do that.

We had a wonderful moving experience with 1-800-PACK-RAT from beginning to end. The online personnel were personable and very helpful and careful to attend to our every question and concern. When the truck broke down on the way to our house and when a snowstorm halted all movement for a couple days, the manager kept in touch with us and made sure we were kept informed and our concerns were addressed. They delivered what they promised and it was a load off our minds to know we were not just another load of household goods. We wouldn't hesitate to recommend 1-800-PACK-RAT to our friends or to enlist their expertise again ourselves.

We were moving from California to New York. We had 2 containers from a competitor & needed a 3rd. The competitor couldn’t help us. 1-800-pack-rat came to the rescue. The very next morning they dropped it off & worked with us on pick up & delivery. Every person we came in contact with was awesome. Their containers have barn doors instead of roll ups, making it easier to load & unload.