1-800-PACK-RAT Reviews

I scheduled to containers to be dropped at my house on a Friday. I waited all day, and finally called. After waiting on hold for over an hour I spoke with a representative, who said that the containers had been rescheduled for the following day. I had not received a text, phone call or e-mail about this change. The rep assured me that I would be the first delivery on the following day. On Saturday, I called around 11. I was told that I was the next delivery out, and the containers would be dropped within an hour. At four o'clock I realized that once again they were going to be a "no call-no show". Moving is stressful, and this company has zero credibility when it comes to customer service. I ended up using PODS. With the Costco discount they were substantially cheaper, and they showed up right on time.

I do not recommend 1-800-PACK-RAT. I chose them for my military PCS move based on a quote of approximately $3,280, which was presented in a way that led me to believe it covered the complete service. After my belongings were loaded and I was committed, additional storage and transportation charges appeared, increasing my total to more than $4,000. The pricing was not transparent, and the explanations I received afterward did not match how the cost was originally represented. Customers should not discover significant additional fees after their belongings are already in the company’s possession. Get every charge—including transportation, delivery, pickup, monthly storage, and weight-ticket fees—itemized in writing before booking. My experience with PACK-RAT was misleading, frustrating, and unacceptable. I would not use this company again.

PACKRAT is the WORST company that I have ever dealt with over the last several decades of my life!!! I received the container at the beginning of the month---I then immediately scheduled a pickup 3 weeks later with delivery (informed by PACKRAT) would be the same day. I sold my house and asked for the container to be picked up. I received a phone message the day prior to the day of pick-up. The message said there was no room to drop it off.

In general, the storage crate and customer service were great, but I was not pleased that the last month was not prorated. I was charged a full month on July 2, and the crate was picked up on July 11 - I believe I should have received a credit for July 12-31. I found out that company policy is to prorate up to a week after the billing date, so I missed out by 2 days. We were ready to pick up on July 7 - I should not be penalized due to pickup unavailability. In addition, I was charged $137 to pick up the crate. The pickup charge was expected, but the fact that PackRat kept the entire month's rent doesn't sit well with me.

Chose 1800PackRat for my daughter's move from Tennessee. I have now spent over 5 hours on the phone trying to get a status on the container delivery. I was promised expedited shipping and it would be here on July 15th. Then it was updated to July 22nd. Now I am on the phone and being informed that it is still in Knoxville, TN. Nowhere near Washington State. I am still sitting on hold. They are great when you schedule and promise you the world. Then they charge you for the full move without the container even being anywhere remotely close to the delivery location. Total BS. And now I can't get an answer to when the arrival date is. If you use them, yes - they are about $300 cheaper than PODS but the service is horrible.

Hilarious. Our experience has been nothing but stressful. We used 1-800-PACK-RAT for our first move in almost 30 years. Our pod delivery went well as did the pickup. Now, as we wait for delivery of the entire contents of our home, we are beyond frustrated with the experience we've had. Our delivery was originally scheduled for 7/15 when we moved into our new home. About three weeks prior, I noticed that the person I spoke with had the filled pod returning to our old address, so I called and spoke with someone who fixed that for us and confirmed our delivery for 7/15.

Keep in mind that PACK-RAT does not refund any money if you don’t use the entire month. Very disappointing & I will not use them again.

From pick up to delivery, my move with Packrat has been a nightmare. My container was picked up late, never scheduled to be put on a truck until I repeatedly called and asked about it, and then it was delivered to me 2 weeks later than originally promised. Every time I have to call about anything, I am on the phone from minimum of 30 minutes, most often over an hour. Most of that time is spent on hold. There’s never been a call where I haven’t been transferred departments at least twice, because it seems the departments don’t speak to each other or know what anyone else is doing. I was told the cost of my move would be $2530, and then they actually charged me $3200 after picking up my container.

DO NOT USE PACKRAT! We used them for 3 years as we moved around, had no issues with them dropping off or picking up our container UNTIL it was time to finally pick it up and cancel service. We scheduled drop off and pick up at the same time, about 2 months out. Container was supposed to be dropped off and then 3 days later, be picked up empty and our service canceled. It was dropped off with no issues but then never picked up.

They add additional costs $$$ after they load all your stuff in the box. The total cost they give you in they beginning is not the total cost. They give you do not want to give you a breakdown of the costs.

Agent asked to book the same day to guarantee pick-up date. The day came; no show. I called several times. No delivery date and time guaranteed.

This company was more expensive than Pods, but customer service and communication seemed better in the beginning. Then it got bad. The driver came to pick up the unit and literally left without saying a word to me. Not once did the man speak to me. I moved my truck when he got there, put my lock on the door and he left. The whole situation lasted 5-10 minutes. Then I was given nothing but bad information for days. I was given a new time for pick up several times for pick ups that didn't happen. Pick up still hasn't happened and I'm on day three and across the country now. And now they're saying drop off will be delayed as well.

My Pack Rat was scheduled for pick up on Monday. I called them several times and no one ever showed up. They called me on Monday night stating someone would be there Tuesday morning at 7 am. No one showed up. I called again several times and was told 8:45 pm- 1:30 am. Again, no one showed up. I called first thing Wednesday morning and asked for a supervisor. The supervisor supposedly contacted the local manager who assured that the pod would be picked up that day. 5:30 pm on Wednesday and I hadn’t heard anything. I call again and ask for a supervisor. I was told they called the local manager and would be picked up at 9 pm. 9:30 pm arrives and no one showed up.

Deceptive company. I called for a quote. Was told if I want to lock-in the price, they needed a card on file and the guy said “it only needs a dollar on it” since I wouldn’t be charged until I have a definitive date in mind and I call them back. They asked for a guess for the date. Then they tried charging a deposit of $500 after I was told my card wouldn’t be charged unless I proceeded with the services. Thankfully my card was locked and payment didn’t go through. Well today is the date that was put down for an estimate. I was told they only needed a date to give the best estimated price possible. The truck shows up anyways to deliver the moving box, without warning, without their deposit fee, and without my consent to move forward.

Do not use 1-800-PACK-RAT. I scheduled my move for the week of June 5, only to be told at the last minute that they would not be able to move my container until July 1. A nearly month-long delay is completely unacceptable, especially when customers plan their entire move around the dates provided by the company. What made the situation even worse was the complete lack of concern from customer service. There was no apology, no accountability, and no attempt to make things right. It was obvious that they simply did not care about the inconvenience or expense their failure caused.

I would never use this company unless you like liens on your trailer, trailers that are never picked up, gross overcharges, trailer that are never dropped off when or where they are supposed to be and angry landlords because trailers are never picked up. My experience with Packrat has been terrible. I had to be out of my rented home by April 10th 2026. I was moving across state. Packrat seemed to have the cheapest rates. First off- it took two weeks and 3 reschedules for someone to tell me they could just drop off my trailer without me being there. (At this point I am over on my lease for my home) They drop the trailer off (no joke) the week of the 10th. I get it loaded...and miraculously I am out by the end of the weekend. However, my trailer was never picked UP.

Customer service is terrible, over an hour wait to speak to an agent on the phone. Their website does not allow for convenient scheduling of services. I would definitely not recommend their services. Their computer system is not accurate and they were unable to figure out why my delivery time was scheduled for a midnight to 4AM time frame.

Cancelled my entire move through 1-800-PACK-RAT and their representative explicitly told me they would also cancel the HireAHelper labor reservation for me. They failed to do so, the movers showed up anyway, no services were performed, and now I’m being told I owe full labor charges because it’s a “third party.” Customers should know that if PACK-RAT says they will handle cancellation coordination, apparently that does not mean it actually gets done — and you may still get billed. This was not a misunderstanding on my end. I relied on their representative’s assurance that everything had been cancelled. Extremely disappointing experience and terrible accountability between PACK-RAT and HireAHelper.

Ruined my move and cost me thousands! Avoid them!!

The first container was delivered as scheduled and picked up per schedule....But the second container that I have was to be delivered on the 15th, which is TODAY, but I found out it was in MY NOTES that we spoke and it was to be today, BUT THEY NEVER PUT IT ON THEIR CALENDAR for delivery. I have waited all day!! The next day open, they said is the 21st and guess what? I will owe another month storage fee on the 20th!!! How convenient is that???? SO VERY DISAPPOINTING!!!! Had to reschedule my movers to unload also!!!!

We were very disappointed with Pack-Rat experience that we ended up canceling the entire drop-off & pick-up. We are moving long distance so we booked months earlier. We called the morning that pod was scheduled to be dropped off. Pack Rat told us that it would be dropped off, Monday, April 13th between 2 pm - 6 pm. It was after 6 pm and no pod delivery yet so we called Pack Rat. We talked to Several Customer Service personnel to find out what was going on with our delivery. They told us it was changed to Tuesday, April 14th. WE NEVER CHANGED THE DATE OF DROP OFF! Pack-Rat changed it without our permission and they did not notify us of the change. This did not work for us because it put us behind on packing it up. We called them multiple times and they would put us on hold for a long period of time, transfer us, hang up on us, etc. We ask to talk with management and that never happened.

We researched our options to make our move to a new home a little over an hour away and decided on the container. We’re a pretty active couple in our 50s and we were going to move our own things but the thought of driving through very congested highways with a big truck and be rushed to load and unload in order to return the truck just seemed so stressful. Having someone else “do the driving” while allowing us to move our own things made the most sense for our situation. The company had excellent communication during each step of the moving process. Every employee that we spoke with was very pleasant and professional. The costs were clear and easy to understand and there were no surprise charges. We hope that we’re in our forever home however if we move again, we’re using 1-800-PACK-RAT!!!

I ordered a 12 ft container on 3/18 for a 3/31 delivery. I received a call the morning of 3/31 that they didn't have any 12 ft containers, and that they would deliver 16 ft for the same price. I do not have room for a 16 ft container. After a 35-minute wait on the phone, a representative answered, who sounded impaired and could not get my information correct. It took two more phone calls and a call back to get my order cancelled. One and done with this outfit... Call U-Haul... They're less expensive and much more customer oriented.

Do not use this company. I ordered a 12 foot container and I got a 16 foot with a higher price. They overcharged me by almost 700.00. I caught that my bill was much higher and found out they were charging me storage fees even though the container was in my driveway the whole time. Then when I called for pick up they had the nerve to charge me a whole month's rent because I notified them one day after my billing date. So they pick up the container and could rent it out again and get double payment. Then they overcharged me for pickup of the container. I did get them to cancel the pick up charge after talking to 3 different customer service representatives. Bad company.

We were very pleased with the whole process of our move using Pack Rat. They were patient with all of my questions and answered them all any time I called them. Sometimes it was a little difficult when calling them as they were busy, but I could leave my number and they would call me back without losing my place in line. They called me back in a timely manner. The gentlemen who delivered the pod and picked it up in both destinations (we moved across country) were friendly, knowledgeable and professional. They called me to let me know when they were on their way, usually and hour's notice. They were on time as well. We had them store our pod at our destination for a few months and were able to go to the facility to get some things out of our pod. We recommend Pack Rat to everyone and will use them again if the need arises.

I will never use them again. Container been in my driveway near a month. I called them the next day after delivery and stated container were empty. They blaming it on the constant rain is why they haven’t came and picked up container. That my yard is wet but what about all the dry days in between? Not to mention container were not delivered on the day it were supposed to be delivered and I had to change my date for the moving county come and unpack me twice. This has been a nightmare. My second and last time using their service.

Because of their negligence, my move was disrupted and it cost me money. I lost a $150 deposit I had already paid to my movers, took off work, and wasted valuable time trying to resolve an issue that should have never happened in the first place. To make matters worse, I was placed on hold for over an hour on Saturday while trying to get assistance.

1-800-Pack-Rat has been the worst experience imaginable. I had a long distance move from Chandler, Arizona to Papillion, Nebraska. PackRat came to deliver two 16' empty containers to my home in Arizona, picked up the full containers, and delivered them to a facility in Nebraska where they would be held until I moved into my new home. This is where everything took a turn for the worst. My move in date to my new home, along with the delivery date for my containers, was 3/12 (and I had spent extra money to ensure those containers would be delivered before 12PM on that date). I got a phone call around 9AM on 3/12 stating that the truck broke down and is in the shop, but that they will still deliver my items by 5PM the same day.

I was given a quote and had a 16' pod delivered. I was filling it up quickly and realized I would need a second one. When I called for it, I was informed that there would be an additional charge of $1,500. After a 3-hr. phone call where I was transferred and put on hold and was refused to be put through to a supervisor and then disconnected. I was so frustrated I went out and unloaded the almost full 16' pod and called Pack Rat to schedule for them to pick up their pod I would no longer be using them. I kept thinking if they had come out and picked up the pod I would have been held hostage and have to pay whatever to get my belongings.

I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy! If I could give them 0 stars or negative stars, I would! What a scam!

The day of the move they FORGOT about us. They had a 3rd party moving company show up Hours LATE to pack the pod. They Lied to us about where our stuff was at. Our stuff showed up several days late. We had items broken and they blamed us. Stating that there was no way the items broke while it was packed in the POD. We did not pack the POD, the movers did. The movers that packed the pod also demand us to pay them cash money to finish packing the pod. This was additional to the money I paid to have our stuff packed and moved.

Horrible crooks, who make things up as they go. Paid $2,500 to move from Florida to Michigan, and been paying storage 1st each month since. Finally ordered delivery for 27 Feb 26, heard nothing so called today to ensure time and day. I was told that my delivery was cancelled due to non payment on Feb 19th unless I make a payment today. (Again, never notified me.) After getting nowhere, I told them I would reschedule after payment. Shortly after, I received a call from the warehouse confirming delivery. He had no clue it was cancelled and would try to confirm if cancelled. These thieves then, attempted to charge my card again and threaten with possible late fees and lien on my property. It's their "policy" Kevin stated. No prorating. No resolution offered. Never Never Never use this company. Will be filing consumer complaints for violations of Truth and Lending as well as FTC, etc for interstate fraud and unauthorized access to my bank account.

My Texas‑to‑Florida move with Pack Rat exceeded every expectation. Sales met my price point, scheduling met my exact delivery dates, and the team even helped me navigate a rare Texas ice storm that shut down DFW for several days. Every driver placed the container exactly where I requested. I would absolutely use Pack Rat again and will be recommending them to anyone I know who’s planning a move.

Ordered a 16 ft pod, had to change drop off dates but unable to do it online. Wait time over an hour to contact customer service, then was hung up on without contact. Customer service does not exist at this company. I can't even get a refund.

I move from Long Island New York to Issaquah, WA . My experience is great, my driver is very nice lady Shannon, she delivered my shipment on time and especially unloaded my container in an exact location. I would give her six stars if I can!!

I used the service twice and was happy both times. The sales representatives was informational and patient, the drivers were professionals and the whole process went smoothly. I knew how each step would go, how much I would pay during the process. No surprises, no issues, I received my stuff the way they were packed in the container. This is a great service.

Horrible place. They did a ACH for the first month's rent. Withdraw with no notice and no date it was supposed to happen. Just $317 disappeared out of my bank account. When I called they said they do not give notification. Your notification is the scheduling confirmation from when they dropped off the unit if that makes sense. The first withdraw was on the 8th. I was ready for that but they took it out on the 5th. I was not ready for that. Called billing and they just ran me around with the anniversary date is the billing date thing. No other explanation. I will be getting my stuff away from them ASAP.

Great service for moving. We've used them for 2 moves now and used four 16ft containers for both moves. Great communication from the staff and the drivers are always cooperative in placing the containers exactly where we want. When full containers are delivered, everything looks exactly as it did when packed. Wouldn't move any other way.

I was given a quote to move from Las Vegas NV to Bradenton Fl. Because I needed same day drop off and pick up of the containers Pack Rat referred me to Zippy Containers. My quote was for 2,169.00 what I actually ended up paying was 7,086.68. The "containers" were actually a cage, which they promised me would be completely covered. It obviously was not since my furniture was covered with a black soot and there was considerable damage. And somehow I am missing a box, although they told me I was the only one that had the keys to the cages.

We had a storage container with them for one year. I scheduled for pick up on 7th of the month. They can't schedule pickup until the 18th of the month. My monthly charge set in on the 6th of the month. I talked to billing and they said there is nothing they can do to waive the monthly charge or even Prorate since I did call towards beginning of period. They didn't have any sooner pickup time. I don't understand how renting from them for long time, that they can't make an exception to pro rating the charge. Every other company does that, but apparently Pack Rat doesn't. I would not recommend using them for storage business. I used UNITS and they ended up being WAY CHEAPER!! Go with them, you will not be unhappy!