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Last updated: April 10, 2018

7 1-800-PACK-RAT Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: April 10, 2018

This company’s customer service has been absolutely awful. I was hesitant about using them in the first place since I’ve always been a PODS customer however PODS didn’t service my location. I will never use Pack-Rat again. Their customer service representatives have no idea what they are talking about or even how to use those systems. I have called 3 times to set up my long distance move and they still don’t have my order correct. I was told that it would take 10 business days to get my unit delivered to my new apartment (moving from Indiana to Rhode Island). Now I am being told that it takes 10 business days to get it to their closest location and then it can be delivered. When I moved from New Jersey to Indiana using PODS it took them a week and at $1000 less.

I have asked Pack-Rat numerous times for a detailed invoice and they have yet to be able to send one. The first invoice was one line with incorrect amount and the 2nd is the correct amount with one line. They were also unable to enter in my phone number correctly or enter the date that I want the empty unit picked up. I will never use this company again and would never recommend them to anyone.

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Verified Reviewer Verified Buyer
Original review: Nov. 16, 2017

It's moving day and Pack Rat came to pick up our box and take it to our new house. The owner of the house we're moving to had 2 PackRat boxes in the driveway. The new house owner had her boxes scheduled to be moved to storage on the same day. The driver got to the destination with our box and saw two boxes in the way. So the driver put the box on the street.

My wife asked that he put our box in the driveway. He said he would after the two trucks he was pointing to coming down the street removed the two from the driveway. My wife left to get another load. PackRat removed the two boxes from the driveway but left ours in the street. So I called and asked that they return and move it into the driveway. They wanted to CHARGE me for an additional reposition fee and same day fee. I argued with them for 2 hours and Pack Rat would not waive the move fee. They actually said that I was responsible for ensuring that the driveway was clear and they could position the box. Only PackRat could have cleared the driveway. They simply didn't do it. Go somewhere else.

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3 people found this review helpful
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Verified Reviewer
Original review: July 14, 2017

I like that they were informative and patient. The delivery and pick up of the containers was on time. The driver and customer service were very courteous. They were honest and extremely helpful throughout the whole process and answered all the question professionally. The help made the move a breeze. Even the driver was patient when problem arised since I forgot about the height of the tree, but the driver took time to figure it out. It was positive from the beginning to end of the move.

3 people found this review helpful
Verified Reviewer
Original review: July 13, 2017

1-800-PACK-RAT has very good customer service and very helpful through the whole process even when you were done. Their customer service is the best. The process was very easy and fast and they are there every single minute. I thought it was going to be hard and cost a lot of money but it was not. Very reasonable. I like the services and they make sure you are happy and do not need help with anything else. I love how they treat you like family and are there to answer any questions or help with.

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Verified Reviewer
Original review: July 9, 2017

The container was picked up and moved by a friendly driver. Everything in the container was intact and nothing was missing. They were very understanding. I’ve only ordered one container, didn’t realize that it was not enough but they made accommodations by sending me the second one the same day. Easy to move since you get to load your containers at your own pace at your home. However, I had some issues with them getting the right size container, so I would double check and order a few days ahead just to make sure they have the right one and it’s available.

Also, I had to double check the dates a few times before the pod was delivered to ensure that they had the right dates. You can’t schedule the time the day before, but must wait for the driver to call you that morning of the day of delivery. I had to correct the dates, but everyone makes mistakes so I would just suggest double checking a week in advance. The move went smoothly and everything was intacted and nothing missing. You get to load the pods in front of your home so that made it easy. Overall PackRat was good and it was a good moving experience for the price and will use again.

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Verified Reviewer
Original review: July 8, 2017

1-800-PACK-RAT is a brand I trust and I am willing to pay more for. It is available everywhere and I feel good about giving to my family. It sufficiently protected the floor from further damage, which I learned from a truck driver does sometimes occur when the containers are moved around improperly with forklifts at some Lowe's store locations that partner up with PackRat. I liked looking for a specific brand of product(s), liked the availability of product warranty services, and is an expert on porcelain products. It also offers exceptional customer service when needed. It's a brand that supports my community and distinct from other brands in this category. I also like it when people see that I own products of this brand and is widely recommended. However, I dislike the ability to use and/or participate in loyalty program.

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Verified Reviewer
Original review: July 3, 2017

Moving is stressful to begin with but 1-800-PACK-RAT took some of this away. They were very accommodating and everyone was helpful from the first contact to delivery. The drivers who did the initial delivery were the most awesome, incredible drivers ever. It was probably the most technically difficult delivery they had ever done, and they did it well. We were so impressed. The customer service was also great - no long holds on the phone. All the reps were accommodating. 1-800-PACK-RAT beat the competitor's price when I told the rep what quote I had received from someone else.

However, I paid for my unit thru the first of November, $251.00... and then had to pay $32.00 for you to deliver unit on October 11, 2016 so as I could empty it... then had to pay another $70.00 for you to pick it up empty on October 13, 2016. I will receive no refund on my partial monthly rental payment and I am very dissatisfied with this. But, it was a great experience! I would highly recommend 1-800-PACK-RAT to anyone packing their own items, and would use them again myself.

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1-800-PACK-RAT expert review by ConsumerAffairs

1-800-PACK-RAT is a portable storage and moving company capable of local and long distance moving. It is headquartered in Bethesda, Maryland.

  • Moving needs: 1-800-PACK-RAT offers local, long distance and military moving. They offer 8-foot, 12-foot and 16-foot containers depending on the consumer’s needs. Consumers can pack at their own pace or consult with a professional laborer.

  • Security: A no-cut security lock is provided as well as $10,000 in content protection for free. The consumer may purchase other content protection plans as well.

  • Storage solutions: All containers are weatherproof to help prevent mold and mildew making them great for seasonal storage. Storage facilities are monitored 24/7 and are climate controlled.

  • Military moving: For military members choosing a do-it-yourself move or personally procured move (PPM), 1-800-PACK-RAT will provide empty and full PPM weight tickets. The government will reimburse 95 percent of the cost for a PPM move.

  • Service areas: 1-800-PACK-RAT has locations in the United States and Canada. Consumers can go online to view a full list of cities. Each facility provides moving and storage services within approximately 50-100 miles of that facilities location.

  • Best for: Consumers looking for local, long distance and military moves as well as business and residential storage needs.

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