1-800-PACK-RAT Reviews

We were very disappointed with Pack-Rat experience that we ended up canceling the entire drop-off & pick-up. We are moving long distance so we booked months earlier. We called the morning that pod was scheduled to be dropped off. Pack Rat told us that it would be dropped off, Monday, April 13th between 2 pm - 6 pm. It was after 6 pm and no pod delivery yet so we called Pack Rat. We talked to Several Customer Service personnel to find out what was going on with our delivery. They told us it was changed to Tuesday, April 14th. WE NEVER CHANGED THE DATE OF DROP OFF! Pack-Rat changed it without our permission and they did not notify us of the change. This did not work for us because it put us behind on packing it up. We called them multiple times and they would put us on hold for a long period of time, transfer us, hang up on us, etc. We ask to talk with management and that never happened.

We researched our options to make our move to a new home a little over an hour away and decided on the container. We’re a pretty active couple in our 50s and we were going to move our own things but the thought of driving through very congested highways with a big truck and be rushed to load and unload in order to return the truck just seemed so stressful. Having someone else “do the driving” while allowing us to move our own things made the most sense for our situation. The company had excellent communication during each step of the moving process. Every employee that we spoke with was very pleasant and professional. The costs were clear and easy to understand and there were no surprise charges. We hope that we’re in our forever home however if we move again, we’re using 1-800-PACK-RAT!!!

I ordered a 12 ft container on 3/18 for a 3/31 delivery. I received a call the morning of 3/31 that they didn't have any 12 ft containers, and that they would deliver 16 ft for the same price. I do not have room for a 16 ft container. After a 35-minute wait on the phone, a representative answered, who sounded impaired and could not get my information correct. It took two more phone calls and a call back to get my order cancelled. One and done with this outfit... Call U-Haul... They're less expensive and much more customer oriented.

Do not use this company. I ordered a 12 foot container and I got a 16 foot with a higher price. They overcharged me by almost 700.00. I caught that my bill was much higher and found out they were charging me storage fees even though the container was in my driveway the whole time. Then when I called for pick up they had the nerve to charge me a whole month's rent because I notified them one day after my billing date. So they pick up the container and could rent it out again and get double payment. Then they overcharged me for pickup of the container. I did get them to cancel the pick up charge after talking to 3 different customer service representatives. Bad company.

We were very pleased with the whole process of our move using Pack Rat. They were patient with all of my questions and answered them all any time I called them. Sometimes it was a little difficult when calling them as they were busy, but I could leave my number and they would call me back without losing my place in line. They called me back in a timely manner. The gentlemen who delivered the pod and picked it up in both destinations (we moved across country) were friendly, knowledgeable and professional. They called me to let me know when they were on their way, usually and hour's notice. They were on time as well. We had them store our pod at our destination for a few months and were able to go to the facility to get some things out of our pod. We recommend Pack Rat to everyone and will use them again if the need arises.

I will never use them again. Container been in my driveway near a month. I called them the next day after delivery and stated container were empty. They blaming it on the constant rain is why they haven’t came and picked up container. That my yard is wet but what about all the dry days in between? Not to mention container were not delivered on the day it were supposed to be delivered and I had to change my date for the moving county come and unpack me twice. This has been a nightmare. My second and last time using their service.

Because of their negligence, my move was disrupted and it cost me money. I lost a $150 deposit I had already paid to my movers, took off work, and wasted valuable time trying to resolve an issue that should have never happened in the first place. To make matters worse, I was placed on hold for over an hour on Saturday while trying to get assistance.

1-800-Pack-Rat has been the worst experience imaginable. I had a long distance move from Chandler, Arizona to Papillion, Nebraska. PackRat came to deliver two 16' empty containers to my home in Arizona, picked up the full containers, and delivered them to a facility in Nebraska where they would be held until I moved into my new home. This is where everything took a turn for the worst. My move in date to my new home, along with the delivery date for my containers, was 3/12 (and I had spent extra money to ensure those containers would be delivered before 12PM on that date). I got a phone call around 9AM on 3/12 stating that the truck broke down and is in the shop, but that they will still deliver my items by 5PM the same day.

I was given a quote and had a 16' pod delivered. I was filling it up quickly and realized I would need a second one. When I called for it, I was informed that there would be an additional charge of $1,500. After a 3-hr. phone call where I was transferred and put on hold and was refused to be put through to a supervisor and then disconnected. I was so frustrated I went out and unloaded the almost full 16' pod and called Pack Rat to schedule for them to pick up their pod I would no longer be using them. I kept thinking if they had come out and picked up the pod I would have been held hostage and have to pay whatever to get my belongings.

I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy! If I could give them 0 stars or negative stars, I would! What a scam!