publicrecords.info Reviews

The Live chat agent helped immediately and instantly helped with my question & fixed the problem! I wasn’t sure if I’d be getting any further charges and he let me know I didn’t and voided my account for further reassurance!

This is one of the best experiences I have had. Your response time to my email and refund is incredible. It is also amazing that it was way after 5pm. I am so happy with this experience. I will definitely use your company again. Your company is also great at property search. Thanks so much, Orlando.

All I had to do was type a message and my issue was addressed the very next second. Excellent customer service without having to answer quite a lot of follow up questions. And the recurring change was removed immediately.

This is not an accurate place to get vital statistics. I got five different charges within one day because I was inquiring as to how to get a copy of a marriage license. I finally found it through my own state bureau of vital statistics. However, I discovered on my credit card that there were five charges from this publicrecords.info and I finally got a phone number to call them from my Citibank. When I called four different times they hung up on me. After they answered finally on the 5th try I got through to someone who talked to me and said oh I had a subscription and they would cancel it no problem and I asked for the refund and they said no problem and I said, "Don't you need to know what the charges are?" And they said, "No. We can see them on here." And so I said, "Well cancel anything you've got. Please refund all my charges." You have to go through that process in order to get your money back and get them to stop. This is really a disgusting trap.

I was really pleased with the help that I received. Very efficient. Now that I have received all my documents canceling was easy and the agent, Ashley, was quick and helpful. The website is easy to negotiate.

I had a great experience with the platform. I got an incredibly quick reply when I reached out to support — they went above and beyond in answering my question!

I was unaware I had signed up for a subscription but very happy with the fast service to close my account and was reassured I will no longer be charged. I used the chat feature and got someone right away. Lasted less than 2 minutes to get what I needed.

I had a question about my account and reached out to the Customer Service team through the online contact us link. I was blown away with the quick response time and my issue was resolved immediately. 10 out 10!

I found that their support staff was personable and understanding. They assisted me and made needed adjustments effortlessly and quickly. I had no issues with their recommendations nor follow-up actions. They certainly have my recommendation.

I used the chat feature on the website for customer service. I needed to cancel my subscription, but could not find a way to do it myself. Even on a Sunday afternoon, there was someone available to help me immediately, and my problem was solved within a couple of minutes. I am very pleased with this experience, and pleasantly surprised.

I was not aware of the Report Package fee and was charged $5 for two months. I contacted customer service via chat, and Steven was very attentive and helped me solve the problem quickly. He helped close the account to prevent further charges and refunded the $10.

Only needed 1 report to get room measurements for furniture purchase. Was discharged but Paul helped my cancel my account as well as refunded the unauthorized charge. All in less than 5 minutes. He was quick, efficient, polite and I'm happy with the service he provided.

Through using this service that I was able to get information. I was able to cancel my subscription through the website and no one from this agency questioned it or tried to stop me from doing this. It was handled very efficiently and professionally.

Great service was very useful to review information and the live agents were available when I needed help. Information was current and detailed for my needs. It was also helpful to be able to add on more detailed reports when needed.

Fast and easy. Glad I found Public Records. Everything I was searching for was found -- and more. The price is reasonable too. Highly recommend this company. Much better than dealing with local government agencies.

It was great to be able to resolve my issue through chat. It was quick and easy. I tried calling in first and after 10 minutes of nothing decided to use the chat. My problem was resolved in 2 minutes

I had accidently requested a report bundle the other month. I was charged $5 then, but I was charged again today. When I asked about it they very quickly cancelled the package and upcoming changes for me. The agent was fast and friendly taking care of my issue.

Everything on the site worked how it was supposed to, very easy to navigate. Customer service member Debra was able to get my account closed quick and easy. I was happy to know she was a real person and not AI.

At first, the process was a bit more confusing than I had anticipated, and I wasn’t entirely sure I was approaching everything the right way. There were a few moments where I felt uncertain about the next steps and wondered if I had misunderstood some of the details. However, what truly made the difference was the exceptional level of customer service I received throughout the experience.

Very quick, simple and easy. With other websites, you have to wait several minutes. Making you a little frustrated, wishing you could go through a manual set up to take care of yourself faster. So this being done In a more expedient manner, really puts you at ease.

I received an unknown charge. Nora identified the charge and then helped me close my account. The service was very precise as well. All around great experience with Public Records and the customer service.

Andrew helped me fast and was efficient. Needed to check the date my license was suspended several years ago, and didn't want to be charged more than a dollar. He helped with all of that. Thank you and I will use this site if I ever have any need in the future.

The chat was really on it, fast and supportive. Congratulations. I had a few questions both on payment and on the actual records, and Margaret on the chat was very useful. I understand now that we can get a membership for many record search, and there are also option for just 1 or 5, and that way we can more easily test drive the service and see the very complete reports.

The services were quick and correct. The info acquired from the company was very helpful in my search. The chat services were on top of it and quick to respond. Great service. Would highly recommend and will reuse in the future should a situation arise.

David did a great job helping me with my issue. I accidentally signed up for something without paying attention. I asked for help with a refund and he was able to help. He was very fast! Great customer service! He deserves a raise.

Charles was fast, speedy, and very helpful. I wasn't expecting it to be that fast, but he was on it! I really appreciated it and was thankful he was able to provide my account details in the message, too!

It was easy to get the document that I needed. Although, I could leave the account open- I don’t imagine needed many other documents in the next couple of years. I asked the chat help to close my account and they did it immediately.

Assistance was provided quickly and my issue was resolved very quick. I received fast responses and assisted during a very frustrating time right now. Thank you Peter!!

Used this service because I couldn't find my husband's warrant info anywhere. It saved me so much time and runaround. Great service and customer care was great with my questions. Shout out to Andy **. Super quick to answer my questions. 10 out of 10 recommendation.

Quick and excellent customer service, thank you for your help in assisting to closed the account. Robert was fantastic in helping me with the account.. It was quick and assure I won’t get charge for additional.

Thank you for assisting me with canceling my account and issuing a refund for what I was charged. I appreciate quick and helpful service and that is what I got from Richard. Would definitely recommend.

PublicRecords.Info is a devious scam. While they do produce information, their website is deceptive regarding what you will be charged. You ask for a $1 report and print it out and you find charges on your credit card for an additional $18, $7 and $5 for supposed other services. They use small print to mislead you on what you are receiving. PublicRecords.Info is probably the most deceitful info search engine out there. In order to get a refund, had to search online for a phone number. When I contacted their customer service, had to threaten to contact the Federal Trade Commission to get a partial refund. AVOID.

They don't tell you when you make your initial purchase that it's a subscription. And then the charges start coming in. $1 then $17 for the detailed report. Then another $5 x 4 and $20. Save your money and frustration, go through an official government site. Less than a star. yes the young lady was nice and canceled my account. How many other people are they scamming and how much $$$$$ are they making by doing so. Hopefully everyone that left a review below received their refund. I see their response to all reviews is the same: "If you haven't received your refund yet, please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order."

I am very pleased with your service. The results were very clear, well presented, accurate and extra information. Nicholas was very helpful with a question I had about a charge and shared promptly all the information and cleared my request. I recommend your company to anyone interested in accurate and extremely quick response and turnaround, 199%. AAA+.

The representative tended to my needs and fulfilled them successfully. She answered all my questions and gave detailed insight to where I had full understanding of the process to where if I wanted to recommend other people of interest I can. I wish there was a way to give all the information without multiple charges or addition to add on for specific information. But I guess many inquires of people don't require to have that many carveouts of information needed for whatever they are seeking.

The individual who answered my request was very courteous, quick and informative. I think there should be more people like Ryan doing this type of jobs. I am very happy with his assistance and highly recommend speaking to him about this type of inquiries because people in general, now days, have very busy lifestyles and need to get the help and assistance as soon as possible from someone who is knowledgeable and quick.

Ashley was of great service and pleasant. She knew the answers to my questions and helped me in a professional manner. She fixed my mistake and was happy to do it. In today's world, I find good customer service is hard to find, but Ashley was super! Thanks so much!

Wanting to make some changes to my property for the residential Home Owners Association I needed the record of ownership for my property only. Not needing any other property records I wanted to cancel my account. I was graciously helped by Debra who took care of my needs and canceled the account.

I need to find a record of a federal tax lien on my property. I found no such report. Although I did not fully find what I wanted to find, I was able to find a lot of other information that was very useful to my research. Thank you again.

When signing up for the service, I was in such a hurry for the info I didn't read the fine print that stated I was signing up for a service that included the dreaded "reoccurring charges". Upon seeing a new charge that I wasn't expecting to see on my bank statement I messaged the company via their online chat and was quickly connected to Donna. I explained the situation and she immediately took care of the situation and cancelled my account, No fuss, no high pressure sales tactics which I REALLY appreciated. Thanks Donna!!

I didn’t realize I had signed up for a package but as soon as I reached out Donna helped right away and provided a confirmation for the refund. And was also able to cancel my account so it wouldn’t happen again. Thank you. I would recommend this company to others but to pay attention to what you’re signing up for and that it meets your needs.

I was not informed that I was being signed up for a monthly billing. Apparently my account has not been cancelled, but this is a scam. This site provides good information but then tries to scam the customer.

I was connected to Shirley today and had questions about my account, she was able to help me do what I wanted to do. She was very fast and friendly. I could not have asked for a better experience with customer service. She also was very knowledgeable about what I was asking.

I made an error when purchasing a plan. I intended to buy one record, but I accidentally signed up for 30. My credit card was charged $30. I reported the problem my money was graciously refunded. I have received no reward or other incentive for this review. I am very satisfied with this customer service.

I received an outstanding, fast and efficient support from Ryan during my request completed today, Wednesday, June 16, 2025. He was very courteous and provided me with all the necessary information to satisfy my request. An excellent Customer Support representative. I would recommend him for more positions where he might help develop other CSs personnel within this organization's executives.

Shirley was super quick and helpful figuring out my account questions. My account was refunded for the extra charges to my account, and I got an email confirmation before the chat even ended. It was nice to not have to argue or be sent to multiple different channels for one simple request, and just have the problem resolved quickly and professionally. Thank you, Shirley!! I also really appreciate the chat feature that is offered so that I don't have to take time out of my work day to call and be out on hold.

I needed help closing my account so I’m not charged a monthly fee, since I knew I wasn’t going to need it. Eric found my account right away and fixed it for me. Eric was pleasant, knowledgeable and helped me immediately. Great and honest customer service. Thank you very much.

Getting the report I needed was quick and hassle-free. The entire process was straightforward, and I really appreciated how responsive and helpful the customer service team was. They answered all my questions promptly and made sure everything went smoothly from start to finish. I highly recommend their service for anyone looking for an easy and pleasant experience.

I had an issue with charges and Amy customer service rep, helped me out with an issue I was having. Very courteous and professional. Really appreciated her help. Since I haven't used the service except one time, she helped me.

I was extremely happy to receive such an accurate report on my home I have for sale, then my new home and then to have a question answered so quickly! Keep up the great work... I would be very interested in obtaining historical data on the land my new property is located on.

My credit card had declined a $30.00 charge from this company as suspected fraudulent activity and I was alerted to contact the company. After realizing this website does not have a menu in which you can make account changes or cancellations, I decided to use their live chat service. Mary was quick to respond and she helped me make sure my account was closed and all payment information was removed from the database. Can't ask for better than that!

Inquired about canceling my account. The representative was very punctual in assisting me with this request. The process to make the request was very easy as well. I like the idea of being able to cancel without calling anyone on the telephone and first getting a virtual chat prior to chatting with a human being.

Great service and quick access to records. Easy to use website. You can add to add plot plan to your website. That is something I couldn’t find. I was looking for it. But rest all information and was valuable. Also you can add more details on charge will be cut every month. I understood it to be one time charge.

Very good communication and very helpful. 5 star rating. Lots of information available and certainly an informative. If you are looking for someone or something in particular this would be the place to go for the needs to assist you. I found this site on the internet so it is easy to locate and navigate too. They have a variety of services that they offer to you, so choose the one or several ones that you would like to take advantage of at a specific price for each one that they have to offer.

So far the experience has been very good. We did receive some very detailed information about the property. The live chat answered promptly and proceeded to send our info request to their data experts. Just have to wait 12 to 24 hours to get an email back with, hopefully, the info we need.

Paul was very helpful, quick, and friendly. No issues when needing to address items on my account. I am satisfied with the services that was provided and would recommend them to anyone having an issue like mine. Will reach out again with an issue in the future.

I enjoyed your app. It gave me the info I needed. If I should need this service in the future I would definitely use it again as it was really easy to navigate. I would definitely recommend it to friends and family. The only thing that was frustrating was that I didn't know I was signing up for monthly reoccurring charges since I only need it for several days.

Hello, On July 4th I wanted to look up one property for, what I thought would be a one dollar charge. I just looked at my credit card bill, and there was a charge for $1 dollar and also, a charge for $30 dollars. So I contacted the chat line, and the person there stated that I had inadvertently applied for a Volume amount which is why I received the bill for $30 dollars. The person said that they would credit me back the $30 dollars.

It says free. I did not enter any billing information looking up once person. I had charges deducted from my checking account. Of course not expecting, I did not notice until it was too late to reverse with my bank. No account set up on the site, trying to cancel the subscription that I never set-up so I'm not charged again. This is horrible. How do they have the right to even know my banking information not alone charge unauthorized charges for services not rendered? Not to mention I use a reputable VPN, so how does this happen? And why is it allowed by our government for companies like this to operate, ripping consumers off??

I needed to check criminal records and this site was absolutely the fastest, most accurate and hassle free! Other sites are just too overwhelming and take almost 30 minutes to prepare a report. Public records had my report ready in minutes! It also asks you "what you are mainly looking for and gives you a wide selection in the drop box to click on specifically what you are seeking, instead of a barrage of unneeded info like other sites.

I looked up info on estate disbursement record and it was pretty easy to find. Also looked up Property Record and that also was very easy to do. The info and pictures of the property I looked up was thorough and there were 32 pictures of the property and home. I was very pleased.

I needed to check someone out that was dating my daughter, I found this website and put in my info and in minutes, I had a report and an answer. He only had a speeding ticket but it eased my mind. Process was very simple and easy to download. Having this website available to run a background check on someone is pretty handy. I’m sure I will be checking another gentleman out and using this company again.

The process was short and sweet. The background check came through fairly quickly, and I was able to dive into what I was looking for. Public records was able to give me the information I needed. An employer and I was able to get the employee hired faster due to the timing it took to receive the information needed.

The document is good. Some things that were provided I think are not needed at least by me like the sex offenders, but could be useful if I was looking to buy a house. However, I was looking for two things that I could not find. I want to know the property's Real Estate taxes paid in 2023 and also the amount of taxes paid in 2024. If it is in the report I can not find it..

Was curious about my own public records. I need a job and want to be prepared to answer any questions correctly. I found information I did not know I was looking for. I found incorrect information as well. I did not know that I could do this online for only a dollar.

Fast, simple, easy, quick to access and easy to understand. Pleasant experience as well overall from the beginning. Would use again in future if needed. Would recommend to someone else also for its use. An app would work also for this service I would imagine as well, could be something to look into for the future possibly.

The service was prompt and inexpensive, the team was very helpful. I requested a report for a home that I am interested in, and the report contained lots of relevant information. They even responded with further guidance to acquire blueprints, which I greatly appreciated. The site was easy to use and intuitive.

I was very satisfied with the product I had received. I needed to look up my past criminal history for a job that I am seeking and was able to do so with ease. The only reason I am giving it a 4 star instead of a 5 is because my case didn't have any specific language to it, just the case number. I am struggling to figure out how to get specifics about my case online and going into the courthouse in person is not within my personal timeframe. Other than that it's a quality service.

Public Records site was easy to navigate. I found exactly what I was looking for and more. If you know an address, you will be able to find the owner or owners of the home. If you know a name, you will be able to find the address or addresses. I wound recommend this site to anyone who is looking for public records.

Everything was very accurate with all the info I was looking for and it was very fast and easy to understand and to figure out if you're looking for some info on yourself or on anyone else. I recommend this site, very cheap and legit. I would definitely use it again for any info I need.