publicrecords.info Reviews

I was very impressed with the customer service I received today. I had my issue resolved quickly and in a professional manner. I was charged for a subscription that I did not know I had signed up for, and was quickly reimbursed for the misunderstanding.

Thank you for all the help, very helpful. I truly appreciate it. They solve the problem.

I used this service twice and was charged for it. When I didn't need it anymore I was able to cancel the service by logging in and using the live chat feature. I wished all other businesses had customer service like this.

I opened this account during a job search to make sure nothing erroneous was being reported on my driving record. I did not realize that this was a yearly subscription until a charge came the following year. When I contacted support, they were quick to understand my grievance, reverse the charge and close the account so I would not be charged further. Very impressed with the product, speed of service, and customer support. Would definitely use them in the future.

I accessed PublicRecords.Info by accident. When I realized my mistake, I reached and requested that my account be cancelled and that any and all fees be reversed to my original payment method. In so doing, I made contact with Peter who responded to my request for assistance in an immediate manner.

I requested Public Records on our property but didn't intend to start a recurring subscription. I was able to cancel the subscription using Live Chat. Everything was prompt, courteous, and friendly.

Mary was polite, professional, and very efficient throughout the entire interaction. She quickly understood my request, responded clearly, and handled everything with ease. Her friendly demeanor made the process smooth and pleasant, and I truly appreciated how promptly she resolved my issue without any confusion or delays.

Very easy to use and extremely fast responses. I was issued a refund for a recurring charge I wasn't using, and it was really easy. I'll be back when I need more public records. Thanks!

I utilized this service for the first time today. The service I received today from Anthony to close my account (since I don't need it any more) via the chat feature was quick and efficient. Thank you very much.

This encounter was done on line via chat. The assistance was outstanding. The system is very user friendly snd easily to navigate. My experience with the chat was amazing. I felt that my issued was resolved with understandings, respect and awesome customer service.

I needed to cancel a subscription I did not realize I had made. I expected a lengthy discussion and maybe some frustration. None of that happened. The Chat was pleasant, efficient, and helpful. In under 5 minutes, the subscription was cancelled and the money refunded. I wish all customer service could be that easy and that pleasant. Cheerful bots add something to digital discourse.

The customer service representative on chat was able to close my account so I would not be charged monthly! The representative was quick, efficient and thorough. I would recommend the service to family and friends.

I somehow subscribed to the service when I only wanted to do one search. When I started receiving a monthly charge to my credit card, I immediately contacted customer service via live chat and they were able to close my account and issue a refund. The best service I've received in a long time! The rep was knowledgeable, efficient and able to get the issue resolved to my satisfaction!!

Amanda did a great job solving my problem. She was fast and thorough. She gave me a refund for all of the charges on my credit card. I would recommend Amanda to help solve any credit card problems you have in the future.

The public service team assisted me within minutes and resolved my issue with transparency. I appreciate them valuing my time, especially Amanda who assisted me earlier today. Thank you to you and your team.

Very professional and efficient support. Excellent technical support. The agent resolved my issue quickly, explained everything clearly, and made the whole process smooth and stress-free. Really impressed with the level of service provided.

Publicrecords.info helped me a lot when I needed to do some research. I must have missed the billing detail - and forgot about the account - as monthly payments were being made. For $20 every 16 days ($40/month), I didn't really need the service (my bad).

Sarah with customer service was awesome. She assisted me with canceling my account that I was unaware was a monthly subscription. I used this service once and didn’t know that meant subscribing. Thank you for your help.

The online assistant was wonderful! I honestly didn't think the automated help would be able to satisfactorily help me. At the very least, I expected it to be a pain to use. But quite to the contrary, it was simple, quick, clear, and effective! Win-win-win!!

Your quick response to cancelling my account and providing a refund was most appreciated. When I first signed up I thought the $9.95 charge was a one time charge not for every search started or every question. I was trying to find the recorded will for a family member that was being contested. I expected the process of cancellation and refund would be more complicated than it was. Apparently I did not understand the terms and conditions of the billing structure. As I am eighty years old and sometimes a bit internet challenged I appreciated you folks honoring my search that was more complicated than I thought it would be. As I am aging I am finding the internet to be more complicated than it used to be. I first started with dial-up service 10 years ago. The cancellation was easier than I thought it would be.

Customer service did fantastic. They was quick in location of my account and very pleasant. If I need to use this again I will. I have already spoken well about this site. The website has a lot to offer and locate actual information you're searching for example for family members that have passed or old papers from the 1800's.

I thought I had cancelled this, but apparently I did not. I chatted with Paul who explained my situation and cancelled it for me without any hesitation or trying to talk me into staying. I greatly appreciate his thoroughness, professionalism and help. Great job Paul!

My experience with the company was not good. I ordered 1 report and the next thing I know I’m getting reoccurring charges twice a month. But it was easy to contact customer service and the money is supposed to get refunded. The person who helped me was great. I’m hoping the problem is better and I no longer get charged for a service I’m not using or want.

Customer service representative today went above and beyond, and assisted me with my concerns about unknown charges. The representative took the time to perform a review of my account and helped me with additional questions I had.

Wanted to say Jerry really helped me close my account and answered any questions I had. Really fast response. I appreciate that speed, the customer service, very kind and straight to the point. Just wanted to complement Jerry on his customer service.

I needed to close my account to cancel my monthly subscription for publicrecords.info and I was able to do this through a live chat. This very quick and easy to do. The agent was very helpful and professional.

Overall, the access and information you can view was easy to acquire, but I was disappointed in the inaccuracy of information which was concerning to me. It did not sit well with me that another person with my same first and last name (different middle name) had derogatory information that was mixed up with my information. I take this very seriously as a professional and hope that in the near future this platform can provide better updates and correct errors.

The site was extremely helpful to gather the information I was searching for. I needed to cancel the service as I no longer needed the package. It was done through live chat and quick and easy. Customer contact was far easier and more fluid than others I have had to deal with.

Good team. I have the info I needed, and was able to cancel with no problems. I was not aware that I was being charged monthly fee. I saw this on my credit card statement. Took me a couple months to see that I needed to cancel. Bummer. But I have the info I wanted. Thanks. Trudy.

I was very happy with results from my search on public records.info and when I needed to cancel this service, it was quick and easy. They have a link that is easy to navigate and the chat option works quickly.