Jewelry Television Reviews

I wanted to buy a ring. They just happened to have a half size in stock. When I went to order they said they didn’t have anymore and I would have pay for sizing. Something like this always happens. No more. I’m done. Your chat service is a joke. Those people could care less if you're happy or not. They said it’s gone now. Oh well don’t really care either way.

There is zero concern for customer care. Any problems. And there will be some...are ALL YOUR PROBLEM. They just don't care about customers even if you have police reports and you shop almost daily. If something gets stolen from your mailbox they just don't care.

As of today iam giving jtv a F. I shopped with them before and was happy. Recently I returned two rings. They are only giving me credit for one. Two days on the phone and many hours and still no results. I am out $300 dollers. This is supposed to be fun. Too much stress for their mistake. Plus I returned them weeks ago. Returns used to be good. Not sure what they are doing these days. Buyer beware because you might lose. If you're lucky to get your refund it is going to be a headache even if you did everything right.

I would give 0 stars if I could. I'm being charged for two gold rings, when I only ordered 1. I returned the ring before Christmas and they said they never received. Spoke to someone about this and they said it was insured. Well, it's not. So now, I'm paying for 2 rings, of which I have none and being threatened to be turned over to a collection agency and have legal action taken against me because my account is delinquent. JTV is a scam. I've been with them for 25+ years and never encountered a problem like this. I'm closing my account and will be sure to spread the word about what they do.

I bought a 24K, 16-inch chain for $499. It was on clearance. No mention from anyone, that it is non-refundable. Called to return it, as it appeared 3 times larger on TV. First time I was informed clearance can't be returned. I will not purchase from a company that won't clearly state their policies.

Horrible. They charged 25% restocking fee so they kept 245 dollars of my refund on a defective ring that I didn't want. I returned it in unused condition. This place is highway robbery. They sell poor quality items then when you send it back they keep probably what the ring was worth to begin with and I've yet to see the check they supposedly sent. It's been several weeks

The prices have gone up drastically, like everywhere else, but I have been very happy with most of their jewelry. I have received many compliments. I am scared to wear it though, due to all the crime. Even their non genuine stones look real, but many thieves do not care either way. They will steal it either way, and murder you for costume fashion jewelry, especially since much of it appears to be the real deal. Truly sick world we live in. I cannot afford excellent quality large sized GENUINE stones, and LOVE lab created stones, CZ stones, moissanite, etc. I am into everything beautiful, cute, colorful, unusual, etc. What I am not happy about is when great items are discontinued. If customers WANT, then keep making more.

So this review starts when we were sent $20 cash to buy. I call JTV and they tell me we have a $66. Balance, that needed to be paid. Our card was hacked. I had called JTV right away and they tell me rep said ok and took our new card. So now. When I called to order a ring for my wife’s birthday JTV said I had to pay them the $66 before before I could use the $20 cash. The customer service person said they had no record of my new card. Plus I was supposed to have gotten an email about the $66 and she said. "Oh sorry. You didn’t." SO BEWARE OF THE WAY JTV DOES BUSINESS. WE have been customers for 4 years and have gotten over 40 rings. Not anymore. It’s not worth it. I was on the phone with them for over 30 mins and they had the nerve to say, "What else can I help you with."

Listen people, I’m from New York City. I own top quality jewelry (24k Gold bracelet, Ceylon unheated sapphire, a few ruby rings and an emerald from the Muzo mine in Columbia, which produces the best emeralds in the world). I’m not bragging, but you can find quality jewelry at good prices. I’ve heard nothing good about any of these jewelry shows. They sell “GARBAGE“ and they are targeting people who have no knowledge. If you’re from a big city you probably know quality. DONT SPEND YOUR HARD EARNED MONEY ON JUNK JEWELRY. I KNOW TOO MANY PEOPLE WHO HAVE GOTTEN RIPPED OFF.

I made a $600 purchase for a Christmas gift. The next day I received an email cancelling my purchase. But JTV never released the funds back to my back, I am still waiting and it 4 days past Christmas now. I had no money to buy another gift. I will never purchase from this company again.

Today is Christmas Eve, the liquid silver necklace I ordered for my granddaughter is not here. Took my money, the same old comment it’s in transit. Not good enough for me. I have been a customer for 26 years, I will certainly think about making it 27!!! Shame, shame, shame

After multiple harassing emails I decided to go ahead and order from these people. I was advised 2 to 5 of course I want this item before Christmas. Now is not giving me an update other than it's late. Do not waste your time ordering online from these people they lied about delivery time until you pay your money. Then they stay this out of their ends. I could have went elsewhere if it wasn't going to be on time. I did have that option. Poor customer service. Poor service overall not satisfied not knowing where my package is going to arrive and if it's going to be before Christmas or not.

Purchased this beautiful necklace August 2nd. Necklace fell apart November 20th and called JTV CSR. She sent me a label to return so they can either repair or refund it. Never received a call from them if receiving it or any info. Called yesterday, Dec 17th, put on hold for 20-30 minutes then I finally hung up. No one called me back. Called again today, Dec 18th. CSR told me that I can do an exchange or refund. My necklace was not available. Then she sent me to another person and they said I have to pay around $271 for repairs and it was past the 90 days. My item only cost $41. So now they have my $41, and my broken necklace that fell apart. I have nothing. Supposed to call me back after speaking to a supervisor.

I received a 3-tier Wolf Jewelry box that was clearly defective... The second drawer did not fully close. I provided pictures and sent it back and then only received a credit for the item itself, not the extra shipping charges for a large item. When I went to customer service, it had been determined that there were no issues, and the box was fine and not defective. NOT TRUE! The drawer would not completely close, which defeats the purpose of the "lustreloc", a key selling feature. I was advised to speak with a supervisor and give a number to call, which I did. After waiting on hold for about 10 minutes, a representative (not a supervisor) informed me that they would credit me, but due to previous returns on my account, I could not expect them to do much for me in the future.

I bought a Moda bracelet with magnetic closure. Put it on the first time and can't get it off! I called Customer Service and they advised I send it back. OK, with my arm too? Does anyone have a suggestion on how to get this off? Bought from JTV, it is a curb link bracelet with a hidden magnetic clasp closure.

This ring 2 months ago Quite pretty, but, had the ring 4 weeks.. After 3Rd wearing stones fell out. Returned the ring and was told that it was "heavily worn" therefore, "You won't receive refund of almost over 200.00." I am still waiting for 60.99 refund. First off, I'm a senior lady who doesn't leave the house so I don't know how it could have been heavily worn and I only wore it three times when my children came over. I don't know in what universe. It's okay to steal money. As we all know that ring will go back out after the repair as a pre-owned so they'll make double their money. They've become a bunch of thieves and I won't be purchasing from them again.

I purchased a cute necklace shown in tv, it looked very nice, visible, impressive. The necklace was glorified & enlarged about a a nickel size. What I got was a flimsy, poorly made, extremely small about 4 mm, dull, cheap. I was very embarrassed from my wife. I returned the cheap garbage and will never, never buy from JTV.

Do not fall into the trap of their auctions. It is a scheme to make you bid higher. Every time you make a bid, they prompt you by stating that someone has bid higher. When you bid again, they do not accept it and ask you to bid again and again. It is simply not worth it. An item as low as $30.00 increases to $139.00 is not worth it. Don't get sucked into it. Another factor is that they provide a time frame for the bidding, but that is fake. They increase the time as more people bid at the end. DO NOT FALL VICTIM! IT IS NOT WORTH IT.

I shopped for over 20 years at JTV they closed my account and asked me to pay and re-opened my account. Then I made orders and paid and they closed the account again. They cancelled two paid orders. They asked me for more money and would not re-order the cancelled orders. They are terrible. I am sorry I ever watched them, and the new hosts are younger and airheads. Don't support this business who claim to have value but still charge 3 times the value, instead of 5 times that is the usual mark up.

Updated on 10/16/2024: I recently returned a ring that JTV sold me that was used and had a crack in the band as if someone got it sized the last week in September 2024. They was supposed to exchange it for a new one. That did not happen. JTV returned the same broken ring back to me, but only redipped in rhodium or high polished. The cracked resurfaced within 3 days and the high polish or rhodium looks very bad now. I know it's the same ring and not a new one, because after they processed the return and shipped a supposedly new ring, I went and bought the same ring so I can compare the bands on the rings.

This relates to JTV auctions only. I have won 2 separate auction items as validated by emails from JTV. One item was a pair of earrings and the other a silver bangle bracelet with matching earrings. However, both "Orders" were canceled by them as if they never had the items to begin with. What was the sense in bidding and monitoring the items so carefully and faithfully to ensure that I won? I call that false advertising, bad business practices and deception!

I received a voice mail and that's very kind of you. Thank you very much.

Puchased clearance ring for 90 yr mom for this past MD. Told ring in brand new cond. Small stone on side snagged her dress. She loves the ring and cried when I told her I woud have to send it back. I spoke to a mgr Charlie and asked if he could refund some of what I paid and I would take to a local ** for repair. He bullied me, was rude and did not care how my mom felt. He refused to refund any of my money. His words, "TAKE IT OR LEAVE IT". This morning I took ring out of box and heard a noise, then shook the ring side to side next to my ear. The alexandrite stone is LOOSE. So my plan is this:

Beware of return fees with JTV. I finally bought a ring from them, I paid for expedited shipping but it did not arrive as promised before I left on a month long trip. Fast forward to one week over the order plus delivery date for returns allowed which was about 35 days. I had the ring in the mail opened it, was not what I thought it was, called JTV told since it was 37 days since I purchased I would not pay a return, restocking, etc. fee that totaled about $160.00. I would only receive $140.00 back. The original purchase was for $301.00. They make money on everything including not shipping on time and restocking. Never should have bought from them. Never will again. Be very careful if you do to return and keep records or they will charge you a 25% restocking fee and shipping. Not worth the hassle and charges. The ring is cheap looking too.

Ordered "genuine" Amber ring. Turns out it's NOT Amber ... it's literally made of plastic. SOOO DISAPPOINTING. The salespeople are extremely convincing and you want to believe them. This is the second ring I've purchased now. Both have been fake. How is that even legal?!

Updated on 09/06/2023: I have since filed a complaint against them with the Better Business Bureau. This is not right. Here it is almost September 6th - 5 days since the return was "received" and signed for by a "JATV". That was how it was signed. I returned the jewelry VIA UPS NEXT DAY AIR on August 31st. It arrived back at Jewelry Television's address on September 1st at 10:03AM! This is taking too long for them to process my return and refund my money! I don't want to hear their lame excuses when I know other "bigger companies" don't take this long to refund customers!

RUN, RUN as fast as you can! I spent over a thousand dollars with them. The stuff doesn't last. It falls apart right after you can send it back. The ring I bought and called them about has been repaired twice by 2 different jewelry repair shops. Both told me it was a terrible design and would not last. Guess what? Yes, correct failing yet again after another 200 spent on repairs. I called them again and they said I could pay them to fix it. What a racket, buy it, and then pay to have them fix it over and over again. They pretty much told me too bad, and we are so sad for you!

Advertised as light lavender/blue tanzanite ring, it instead had clear stones. Returned the two rings, asking for return postage cost to be waived. Customer Service continues to say color is not guaranteed. So beware, you too might get clear stones.

I placed an order for set of rings. Received them. Then I placed an order and account was closed. When ask they said I had outstanding balance and I have never ever ordered from them before in my life. After reading reviews it seems to happen a lot. If any money is taken from my account other than what is due I will report them for fraud.

I had purchased from JTV 3 years ago. I moved. Didn't know I had outstanding flex payments after 6 months.. I got a bill at my new address 2 years ago, I called JTV to pay off, they said I can't. They sent it to a debt collector, I called debt collector and paid off JTV. End of story? Not even close... Bottom line. 1 year after I already paid the collection agency off, I recently saw 2 payments charged to my credit card from JTV for those same paid off 2020 FlexPays. They are thieves!!

On April 1, 2022, I had to change my debit card number. This happened because I gave out my debit card information to a company who purported to be PayPal, but was not. So I immediately notified my bank who then cancelled the old debit card and replaced it with a new one. I also immediately notified JTV that I had a new debit card number.

I have had a pretty good experience with JTV. I see reviews where people say something they ordered was too small or light in weight. The information they give you on the app is very specific. They give the dimensions of the item, the gram weight, material(s) description etc. The hosts usually have a ruler out to show how long and wide the item is. 10kt, 14kt and 18kt is just that. It can’t be CHEAP bc it is what it is. Gold OVER silver is way cheaper. You will save yourself a lot of return headaches, time and money if you really look at each item before you buy it.

Never had to file a complaint. First ever. Will never order from JTV again. They will really mess you over. Be careful. Do not set up payments. They will try to charge you three times as much. They have been taken out of my account like crazy and trying to tell me I owe them almost $1,000 when that not even halfway near that. Plus they sent me three necklaces and had only ordered one. All the same. Plus you have to pay $7 to return each item! I'm done with them and so is my mother.

I had spoken to several individuals regarding several returns, 16 total jewelry items in one return package, under “1” return label, that I had sent back for a refund on January 3rd, 2022. I received two separate emails from JTV regarding this return under return label # **, that JTV received on January 6th, 2022, per the email JTV sent to me. I spoke to several different customer service representatives and a supervisor as of January 11, 2022.

The ring I purchased was beautiful and a great value. I used a code that gave me $25 off and a $10 Kroger gift card. I never got the gift card and CS said I used the wrong code- How did I get $25 off then? CS did not seem interested in resolving my issue.

I ordered a small rose gold band to match a ring bought from them originally. As time went on, my band starting losing its pink color! It's now yellow gold. It was obviously coated and not real rose gold! When I contacted them about the issue I was told they can't do anything because it is outside of the return period. Seriously?! Here you don't even get what you paid for?

I purchased several gold overlay rings that tarnished after a week. The last purchase was 18k gold covered and I didn’t wear them for a while because I was afraid they would tarnish. So I kept these purchases past the return date. I wore them one week and they tarnished. I called JTV to see about return. They would not, I tried to negotiate some kind of percentage of credit. They said no. I told the woman on the phone that I was very careful with them the one week I wore them. I told her that when I went to the nail salon I only used water. She put me on hold and when she returned she said her Supervisor said I had to get chemicals on them. I know what I did and she was calling me a liar. I am very disappointed and out over $100. They said too bad. I will never purchase JTV again.

Beautiful, nice quality. To the negative reviews on here, I want to say, yes, I return a lot of the jewelry I purchase, but JTV always takes it back no questions asked. Also, yes they charge return postage because it costs them. All of the shopping channels charge for returned items. To the lady that complained about the 2 CT red diamond ring, are you kidding me. That ring was only $249 for 2 CTs of red diamonds! What did you expect, that is a terrific deal. If you looped the stones and were so concerned, you should have known that the diamonds are going to be less than perfect, Quality red diamonds cost in the thousands! Anyway, I will get off my soap box, I have had nothing but great experiences with JTV and will continue to purchase their products. Nikki, Misty, Sharon, Kristen all Rock! Thanks and have a wonderful Memorial Day Weekend 2021.

I have bought a lot of jewelry from JTV. Previously under my Mom’s account and now I’m buying with my own. They have never let me down! First, they really educate you about gemstones. Secondly, they give you the option of being able to afford great pieces at AFFORDABLE prices. Lastly, the presenters are so engaging!! They make you feel like family. Still sad my favorite presenter Cheryl Ellis left, but Kristen Keech, Misty Mills, Nikki Rouleau, Wendy Williams, Rob, Scott, and everyone else are really great!!! I will definitely continue buying with this company!!! Thanks, JTV!!!

My Husband bought me the 2 carat red diamond ring for my Birthday. I received the ring in time to wear it for my special day but I have a jewelers loop so I decided to take a peak at the red diamonds in this ring because I had never seen one before. From the naked eye it was so beautiful but when I looked inside my loop at it I was absolutely stunned at the awful, cracked and chipped diamonds in that ring. I couldn't believe that someone would rant and rave over a piece of Jewelry on air and send cheap crap to someone's home. They automatically send return labels with every order as if they are expecting returns. If I had not inspected that ring I would have been stuck with it. If you don't own a loop, please invest in one to protect yourself from false claims of what they call fine Jewelry.

I have been trying to resolve an issue of jewelry lost in shipment. My calls have been repeatedly transferred to different departments. I have been told that the department that handles this type of issue does not accept phone calls or emails. I have been told that notes in my account have mysteriously disappeared or were never entered. I have been told that someone would call me back... NEVER HAPPENED. But, yet, JTV keeps charging my credit card for stretch payments. Isn't that called FRAUD??? All I want is what I am paying for! Is that too much to ask??

There was a notice online for ‘free shipping today’ and I had selected 2 rings. The shipping charge appeared. I contacted ‘David’ who said he couldn’t fix the charge. I canceled the order. Their solution? Spend $75 and get $15 off. I only wanted free shipping. I am done with this company. Beware, even if the website says free shipping you may not get it. Watch for false advertising.

This is a bronze byzantine bracelet with 18kt overlay. Purchased in August 2020. The gold is already wearing off and the bracelet is now two toned. Also very dull. Obviously this should not be occurring on a bracelet that is 2 months old. I discussed with JTV customer service who basically told me that since the 30 days to return are up and I did not purchase insurance on a $93 bracelet that I got on sale for $43 the only recourse would be for me to send it back to them and have them repair it. It would cost me a minimum of $20 to repair plus the shipping. This is not acceptable. I have purchased many items from this co. and returned too for various reasons. They obviously do not back up the quality. I don't want this to happen to anyone else. I am looking for reasonable customer service. It makes you think do I want to ever purchase from them again.

I have made many purchases from this company....Most I am very satisfied with. So I am here to tell you and listen to me good. The jewelry that states 18 or 14 or 10 karat gold plated over sterling silver stay away from it. It turns and it turns quickly. I have bought five rings and one necklace that I paid over a hundred dollars for. And after wearing them for a month it all looks like old second hand jewelry. I wear my jewelry everyday. And you can not wear nothing gold plated everyday....

I purchased a ring advertised as an Ethiopian Opal. The color was dull when I received it and I should have returned it. It looks brownish now. Don't waste your money on JTV. Their jewelry is not quality.

I got the remainder of the refund back after posting my review here. I did write my request for waiving my restocking fee for one/first time only on the slip I submitted when returning the item, it is odd that it wasn't considered when processing the return the first time.

I have never purchased from the television. I always shop from the online site. With that said yes some jewelery they carry is sub-par at best while other pieces are amazing. You do get what you pay for even here. First read read read, second educate yourself. You cannot expect to get real gold at plated gold prices. Nor can you expect that plated items will hold up like real pieces. I cannot stress the importance of educating yourself on the meaning. Of lab grown diamonds, rhodium over, plated, and so on. If you read and learn the terminology you will first, not be disappointed when the item arrives nor feel like you have been mislead. I still shop JTV But I am very choosy about what I buy. It is a great place to get cost effective jewelry that looks nice.

I bought Lapiz Lazuli 4mm Rondelle beads strand. After few days when I see the “stone” starts fading. I start testing.... I didn’t understand how that can happened to a stone. I test it, scratch, start peeling and wasn’t only 1 were many faded already and comes from China. I thought JTV was more serious choosing where to buy their merchandise. Really is sad. I used to trust that company.

Called Jtv to inquire about the grade of diamond that was displayed on 2 pieces of jewelry. I asked what is the clarity of the diamond. The customer service representative didn't know what I was talking about. She placed me on hold and came back with a script that said something to the effect of the company sells diamonds based on what they are able to purchase. No idea of cut, clarity. No GIA no nothing. Just a diamond. They seem to cater to the informed. I called about another deal for fake diamond earrings that were 19.99 rhodium over silver. I asked what is rhodium. She tried to sell me a spray that I should use to avoid reaction to the rhodium. Shipping 6.99. No thanks.

I have purchased jewelry from JTV for over 20 years. Most of the items I received years ago were great. For the past 10 years, it's been a crap shoot. I have returned more than I have kept. I have taken several pieces to have my jeweler look at them only to be told they were not what I was sold. My latest thing is the "Random acts of Sparkle." Granted what they give you is free, but, a customer who has a 20 year history deserves more than the junk they sent me. A gold over "diamond" ring and earrings. Looks like gravel. Then, they turn around and give someone who has only shopped a month or so bracelets, rings, necklaces worth thousands of dollars! What I got was only worthy of the trash. I wouldn't even give it to someone. They have lost a good customer because of their unfair practices.

I love Jewelry TV because you don't have to deal with it pushy person or somebody sells you something you don't want. You have people on the TV describing the jewelry measuring the pieces if you want them to. You get the best deals coz they have so much going out and so much coming in they don't have to pay overhead and so you really get great deals and you get way more than what you pay for.

Buyers beware, I purchased several pieces from JTV's southwest collection online while viewing their live show. The turquoise bracelet with a rather large stone came in cracked in half. I therefore wanted to return the other pieces along with the damaged bracelet, as they were a set, and it would be too late to give to my daughter as a wedding present. But upon reviewing their return policy, I saw the 25% re-stocking fee, which I will be charged over $200.00. I am totally shocked at this ridiculous fee, and feel it is a total consumer rip off. I WILL NEVER SHOP WITH THIS COMPANY AGAIN!

On Jan. 17, 2020, I won an amazing fluorite ring on their bids auction at a great price. One week later they notified by purchased had been cancelled and no reason as to why. I called customer service to ask why and was given 2 different stories (or should I say Lies!). First I was told they ran out of stock, had too many orders. I said this was an auction item, how could you have too many orders. I was put on hold and transferred to someone else who then said when they went to ship the item, they noticed it was damaged. Not acceptable was my response, so they then said they would have a customer service rep call me the next day. Didn't happen!

I love sparkly things esp jewelry. I ordered this red labradorite ring with garnets and cognac diamonds. It is do pretty and a beautiful shade of red. As a rule I believe you get what you pay for. I think I got more.

⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️THIS IS A HUGE FOREWARNING! DO NOT PURCHASE FROM JTV! I purchased TWO (2)Tennis bracelets totaling $270.09. I made my very first payment promptly. I returned the 2nd bracelet as I decided not to gift it. I have just received an Email that my TOTAL REFUND IS: $20.05! Upon contacting Customer Service this afternoon (Saturday, January 4, 2020 at 4:43 pm), I was informed: "You need to contact Customer Experience Monday, January 6th between 8am-11pm". I am OUTRAGED. If they THINK that they are withholding my $138.99? ⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️⚠️Monday Afternoon, January 6, 2020, I will be pursuing immediate and aggressive litigation, in order to be refunded the purchase price I made in full, as well as any court costs incurred! I will never purchase anything from this company!

I have been using JTV for years. The customer service gets worse each time I use them lately. I place an order for Christmas and it has turned into a nightmare. I was disconnected at the end of placing my order. I thought the order was complete. I called the next day to make sure the order would be here in time for Christmas only to find out one of the main items I ordered was out of stock because the order was not placed. I was told the items were in my cart. I did not order online. I spoke with a person to make sure the items were available. I ask to speak with a supervisor. I was told it would be 24-48 hours. No one called so I called back ask for a supervisor. Someone who was not a supervisor got on the phone and told me I would once again I would be placed on a waiting list. It would be another 24-48 hrs. Christmas will be here and over before anyone gets back with me. A lot of help ya'll have been.

JTV sells garbage products intentionally keeping the public uninformed. When buying a diamond you always have to look at the 4, "c's"- color, cut, carat weight, clarity. These are the factors that determine the value of a diamond. JTV purposely does not provide that information. Therefore they sell garbage diamonds at prices that make consumers think they're getting a great deal. But the bottom line is you have no idea what you're getting and/or paying for.

About a year ago I made a purchase through JTV and used their stretch pay payment plan. My account got a little behind and I ended up paying the entire balance off. At the time, I was staying with a relative that also had her own account and there were times I called in and used my credit card to make payments for her on her account. Recently, I purchased some items off the website and decided to use stretch pay again. I made my deposit and received my confirmation number.

I have had no problems whatsoever with buying from JTV. 30 days return means 30 days return. Why on earth would you believe that you should have more time? If the price is right and the jewelry is beautiful what more would I want. What's that you say? Oh yes the stones may not be the best quality. Well that too is a load a crap. I have purchased diamond rings from renown jewelers. Had one ring appraised at another jeweler for 18,000 dollars and then when I went to sell it to the jeweler they said it was only worth $1500 and the stone had some yellow, etc etc in it and all this is pure **!!!

I ordered one ring from them and it was okay. I liked the stretch pay option. After I paid the first one off, I ordered two more. After a few days, I saw the transaction was still pending. But I certainly had the funds. So I am waiting and waiting to get my rings. Still, nothing. I happened to check my email. They cancelled my order! God knows why. I called on Saturday. The stupid system doesn't recognize any of my information. Then I get transferred to some random woman, sounds like she's working from a spare bedroom, not a call center. She couldn't locate me either.

I can't believe some of these reviews. Mad because you can’t return something after a year? Upset that you had to pay shipping? Good grief get real. JTV is a great company with good customer service. If I order 10 pieces from them I'm probably only going to keep 7. Personal preference, buyers remorse, and other issues cause me to do this. I've never had a single issue with returns. I usually have my money back in a week or less. They 100% want you to be happy with your purchase but they also are running a business. They can’t comp the shipping on every purchase and they can’t take back stuff you've had a year. If you have reasonable expectations they're an awesome company. I've shopped with them for a decade and have an armoire full of rare, exotic, and beautiful gems. I'd never have been able to afford my collection going to a jewelry store so I'm grateful to JTV.

I love JTV. I have NEVER had a problem with them. Some of my favorite gorgeous jewelry pieces came from them. Quality control COULD be improved upon, but returns are very easy, and refund quickly received. Their peridot items are wonderful. I have many. The "sugar" or "junk diamond" pieces are beautiful for the price. You aren't going to get $2000 diamonds for $300 BUT you will get sparkle. I get a lot of compliments on my JTV diamond rings. Same with pearls, some good, and the rest were returned with no hassle. In summary, JTV is a wonderful place to find just about any piece of jewelry you could dream up. I do recommend it!

JTV has provided the WORST customer service I have ever experienced. This past Saturday they shipped me the wrong item. I ordered a pendant and they sent me a ring. I called immediately and the first customer service rep told me they’d “take good care” of me if I called back on Monday as that particular department was closed and she couldn’t issue another pendant to be sent out to me. I called on Monday and “Karen” was passive aggressive rude as hell and informed me that I needed to return the ring before they would ship me my pendant which is pure BS for the simple fact that my pendant is on flex pay and cost way for than the crappy ring they sent me so obviously I’m going to return the ring because I still have payments to make on a pendant I have NOT yet received.

Well, I have read many reviews and am pretty surprised at the number of negative reports here. I have to say, I am not one for writing long flowing reviews for anything really, but I feel compelled to write my positive experiences. Over the last 18 years I purchased all kinds of jewelry from JTV for myself and as gifts. I only returned one piece in that time frame due to a micro pave stone coming out of a setting. Customer service was polite and the return was completed and my account was credited with ease.

I have been a JTV member for years, using the same payment method. Suddenly, I’ve been randomly selected for account verification. Where they need to conference call with me, to my bank to confirm my billing address. What?!?! When did this become a thing. Shame on you JTV. With all the scams going around, that’s what we need to do is call and request payment info and billing info from a bank. I work 15-17 hours a day. I do not have time to sit on the phone for 60 minutes while I wait for Regions online 800# to pick up, so I can confirm my shipping and billing address. That was the last straw. I will go to QVC from now on.

Don't waste your money on an appraisal! Ordered a ring right at a month ago. Had an appraisal on it. A stone fell out within the last week. They are willing to take it back because Feb only has 28 days in it. But will not refund or apply to a replacement the fifty dollars I spent on an appraisal for the ring. {Which showed the ring was only worth 50 dollars more than what I paid for it.} Luckily I noticed the stone missing 2 days before the 30 refund policy is up. Beware! This is not like dealing like a reputable jewelry store which replaced my son's graduation present 6 months after I bought it. This is the first and last time I will order anything from JTV.

I'm surprised by all the negative reviews. Been shopping JTV about 2 yrs.; haven't had any trouble with charges or customer service. I assume all the rules & fine print mean what they say, so I've respected those & the company has been fair. I had one stone fall out of one ring, I called within the 30-day return period, was told to send it back, stone was replaced, no problem. As for quality, you pretty much get what you pay for, and you do need to educate yourself about gems, precious & semi-precious, before you buy. I've been pleased with most purchases including the bargain-priced items but occasionally have sent something back. What I AM disappointed in is the lack of diversity reflected in their programming. Astonishingly few hosts of color.

I tried to order a tanzanite bangle bracelet for $39.99 on 3-16-19. They were very rude, even the supervisor! They said I had to pay additional $6.99 for shipping and wouldn't waive the fee! I said, "I'm never ordering from you again!" I guess they don't need my business! I order from a lot of companies and never pay for shipping ever. Even Macy's. Doesn't make a difference with price ever! Shouldn't even gave them 1 star!

So I joined and spoke with a salesperson purchased for one price. However when received was double the price, had to call back!! Great refund/credit, seen on my account! However, stretch pay amount with my credit card number. Remained the same!! I told them from word go, I did not trust them, and wanted stretch pay fixed or would cancel my credit card and refer to them to my credit card company "fraud" amount. They tried to assure me they were going to put New amount through but why can they not fix online on the stretch pay amount With my card #!!! Will give them to Monday Feb 25/2019 to fix! Will keep you posted! Will no longer deal with them!! I buy from QVC, HSN, EVINE never have I dealt with such a dysfunctional company!! Advice don't order!!

Do not buy anything from JTV! I purchased a red diamond flower ring that I thought was pretty. First of all the diamonds have an orange hue, not red. I cannot wear this ring. I purchased it in the fall. I developed a blood clot so I didn’t get around to sizing it until the next year. I brought it to a jeweler and he said he could not work on it. He said the prongs on it are lousy and if I were to wear the ring the diamonds are loose and would fall out and there is no way to repair it. I contacted JTV. They were totally nasty. They refused to do anything about it because it had been past the 30 day return period. I paid $230.00 for a ring I cannot wear and cannot sell this way. SHAME on JTV!

I ordered a 2mm solid 14k rope chain. I got a 1mm hollow rope chain and now customer service act like it's my fault and expect me to kiss their ** to get service. DO NOT BUY FROM THEM!!! Go to eBay. You will get a better deal and a money back guarantee if you don't get what you ordered. JTV will take some time to get this resolved.

We purchased and had to return a ring. I am happy I insured it through the post office. They claimed they did not have the ring even though the post office has it as delivered back to them. The lady in customer service on January 14, 2019 am was a disgrace, rude and very disrespectful. Leaving me with no recourse but to open the claim for the insured item through the post office. Needless to say buyer beware. Your item disappears when you return it and leaving the customer with anxiety as to how to get a refund. This has got to be the most disgraceful company to do any business with.

I read the reviews and am shocked! I have shopped with JTV for several years now and I will say that they have really fantastic jewelry at extremely fair and sometimes incredible prices. I would first like to address folks about shipping charges... The most they ever charge for shipping is $6.99. A majority of the time they have free shipping or very reduced shipping of $2.99. I usually only buy when there is free shipping. Anyone saying their shipping charges are outrageous is just a liar, plain and simple. Next I would like to address quality. They buy the vast amount of their jewelry via manufacturing closeouts, and they buy in bulk. Almost all the jewelry I have purchased has arrived in excellent condition, but buyers should be aware that much of the jewelry they do not manufacture and the reason you can get such great deals is because of closeouts.

I like to order online. Whenever I research a product or products from a show, whatever piece of jewelry I am looking at shows up as a pop up on my browser. I like to read reviews (if any) on anything I am interested in purchasing so I am not disappointed with whatever I receive and have to spend a costly amount in sending it back. I see these pop-ups and they p... me off and discourage me from purchasing. I don't like to be followed with my searches. JTV stop doing this!!!

I have been buying for 20 years. When Jerry was the on air host and Carolyn was a host. Miss them both. Dawn was brand new, went through her pregnancy with her and welcomed Nikki's new horse that she delivered. Good folks, good times and best of all, I have NEVER had an issue with anything I have ever ordered. Some loose gemstones I took for a local appraisal and boy, did I make a great deal. Other reviews were sour grapes or buyer's remorse. I've referred so many friend and not one complaint.

I have purchased jewelry from JTV for a number of years. Just in the last year I have noticed the quality going downhill. The rhodium they say they plate over sterling silver has not been done, everything has tarnished and the pave work is shoddy, all the stones fall out. I have many pieces of jewelry that I cannot wear now because of this. I took some pieces to a jeweler to see how much it would cost and it would be more than I paid for the items. I type for a living, not a rough practice on jewelry. I am very disappointed and now JTV has lost a pretty good customer.

Wish I had read these reviews first before my purchase. I could have saved myself a ton of trouble. I ordered a bracelet and a pair of earrings. I can tell there is a stone loose on the earrings which scares me because a stone fell out of my bracelet first thing. I'm upset. And it doesn't look like I can return the bracelet since I didn't buy a protection plan.

Ordered Doorbuster Chrome Diopside Sterling Silver bracelet. Also ordered matching ring and necklace. Got the delivery of ring and necklace but not doorbuster bracelet which was the only item I really wanted and doorbuster price which is suppose to be heavily discounted. Ring and necklace was little discount. Called JTV. They said we didn't have funds. That was definitely a lie. Then we called again. Now sold out. I am returning ring and necklace. Felt like bait and switch.

Every ring I have bought has stones missing after about 6 weeks. They have offered me their warranty for an extra $. I thought I was purchasing a quality product for a great price. It is a sub quality product and unless you purchase their extended warranty you are sol. I have paid to go to a jewelers and had stones replaced and reset on every ring. A total of 4 rings now. I will not purchase from them again. I would rather pay a little more and have a quality product that is not missing stones after 6 weeks than have junk. I was questioned by my Jewelry expert on if the stones are even real. I have called and filed a complaint and was told I should have bought the extended warranty. If you are selling a good product you don't need an extended warranty.

In February of this year I purchased a larger carat Bella Luce ring costing approx 150 dollars for my retirement from the state. Approx two months later the entire center of the ring consisting of 9 invisible princess cut stones fell out - never found it. Called JTV and was instructed to send for repair so I did, and got it returned saying it could not be repaired. I was still paying FlexPays on a ring I can't wear.

JTV stole out of a Wells Fargo debit card. $748.99 all in 2 days time. At different times of the day. And different amounts. Wells Fargo notices something was very wrong here. When the whole account was wiped out. Plus JTV had ask for another payment that had turned in to an overdraft. And the bank got in contact with the cardholder. The money was stolen. The whole Wells Fargo debit card account was wiped out. Stolen by JTV. Wells Fargo wanted to file a lawsuit against JTV if that stolen money was not returned at once. All of the stolen money was returned. There was no charge for the overdraft by the bank. JTV made an offer.

I purchased 2 rings from JTV. When the package arrived I was not able to look at the contents due to family issues and a surgery. When I got around to the package, which was over a month, one of the rings was not in the envelope. Customer service said they could not do anything since it was over 45 days. I explained the package was in good shape when it arrived, but the one ring was all I got. I was told to dispute the delivery with the post office. I feel this is not ethical since the package was not damaged. The ring they did not send was over 400 dollars and that is a lot of money to lose due to their error.

I was watching Dawn back when they had loose gemstone shows on TV. She sold a parcel of Australian opal triplets. She said that these triplets have Hematite on the bottom of the stones and Crystal Quarts or a SYNTHETIC white Sapphire on the tops. When I got the bag home I opened it up and the tops and bottoms of all my cabs were made out of PLASTIC. Yes... plastic. Why would you put something as beautiful as a slice of Australian opal in PLASTIC?!?!?! I DON'T THINK THESE PEOPLE CARE ABOUT THEIR CUSTOMERS AT ALL. The shipping cost is just plain outrageous and now I know how many times a host has lied to me.

I purchased a aquamarine ring and after 3 weeks later while I was looking for another item to purchase I saw the ring that I bought went on sale and I called JTV and I’m a customer of 10 years. I purchased many items and they said it’s been more than 14 days and can’t do price adjustment and not trying to honor the discount and not even very polite. I was very upset with the all process and I said, "JTV lost a very good customer." Never ever JTV!!! BUYERS BE VERY CAREFUL WITH JTV. They lower the price right after pass their 14 days so you cannot claim your discount. Not good JTV. Not trustworthy!!!

I called JTV to place an order for myself and my daughter. The representative asked if I would like to open an account with JTV. I said sure why not. I placed my order one item to be shipped to me and the other to be shipped to my daughter for Christmas. I received a phone call from customer service explaining that they could not ship the merchandise to my daughter. I was told I would have to have it shipped to me and then ship it to her.

I have bought several pieces from JTV. I've been happy with everything, except the jewelry doesn't really last, but it's relatively inexpensive. Recently, I wanted to replace a beautiful ring as the stones had fallen out. I had to buy a larger size, but when I received it, it was far too big. I immediately wrapped it all up, put in the package and sent it off. Later I got the ring back and a letter saying that they had received only part of the ring, which wasn't true. They obviously in receiving the ring back misplaced part of the ring. I sent the ring back a second time with a letter asking them to not charge me and keep this ring.

I have noticed a change in JTV right after the current CEO took office. Prior to his arrival, the quality was top notch, the pre-owned items were slim to none, the hosts were not hawking products like late-night infomercials, the item you saw on TV or online were just the same when they arrived at your home, and customer service reps were actually helpful. Today, there are deceptive practices, programming issues, and so much more. I would ask that you flood his office with written complaints; mail them NOT email and request a response. Since they are in 90 million homes, maybe he will get the message. His name is Tim Matthews, President and CEO, Jewelry Television, 9600 Parkside Drive, Knoxville, TN 37922. Tell Tim to knock it off and give us back our JTV, where quality is always the highest standard.

Received a pendant in a smeared black bag, the anti tarnish sheet looked like it had partially melted. The pendant was dull. Also received a set of earrings with one of them smeared with what looks like ear wax, tried to wipe off but grossly stuck around the post. Called customer service telling the man that I'm returning the items and requested that they not charge me for return shipping. In a nutshell, he said no refund 'cause they're not damaged and I could clean them just like I clean jewelry anyway. Requested a supervisor. He said they would call me in 24 - 48 hours. You can't talk to a supervisor at the time of your call, total baloney. I admit that I knew that they were problems with their quality control having sent other things in dirty bags, dirty jewelry, and scratched. I decided this time I shouldnt have to pay return shipping. Still waiting for them to call me. If I have to pay return shipping then I'm done.

One of the hosts on JTV makes adult GIFs to sell for income. Someone posted one of these GIFs on Twitter. I saw it and others have too. It is of the host. JTV knew about it and covers for her. How can JTV be "pro women " and allow this to go on? So, I have nothing but disrespect for the host, how could I watch any show she hosts. How could I support JTV with my money on a purchase? Before I knew this I purchased 3 items. They were ok, but I didn't get the guarantee on the Moissanite like others did. The GIF host also has used "unethical" methods to sell jewelry by saying cushion cuts retain value better than round cuts.

I bought a ring set months ago and it was fine. The stone was 6 ct. (an amethyst). Just a few dollars. Recently bought another ring claiming 5.95 ct. so I thought the stone was almost like 6 cts but it was 2/3rds the size. When I called JTV they said it was because (I didn't listen to the person describing it on the tv) and they combined the stone and the ring itself to get the ct. weight. I never heard of that being done. Sounds as if they are obfuscating the truth on purpose. Bottom line: They wouldn't even pay for the outrageous $6.99 for postage to return the ring. The woman on the phone said if it was damaged they'd pay. Was she hinting I should damage it?

I've been buying jewelry from JTV for over five years and I'm happy with every purchase. I have sent only two pieces back in five years, only because when I got them I changed my mind and thought they looked too big on my hands. Good quality and good prices!

The earrings did not match. One was a pretty Tanzanite color, the other was a washed-out, nearly colorless Tanzanite. JTV charges you to return items, so I contacted Live Chat for them to waive the fee. I thought this was a good idea since I was already on the Internet instead of waiting until morning and calling Customer Service. Wow, was I wrong! The Live Chat person, who called himself Zack, never bothered to read my complaint. I said the earrings did not match. He responded in a pompous, condescending manner that items don't always match the website image. He said the shipping would be waived. I didn't trust him because of his rudeness and I called Customer Service in the morning. He never bothered to do his job.

I have many purchases over the years with JTV. I ordered a ring I had in a larger size because some stones had fallen out. They had been out of my size for a long time. The ring was huge and I sent back. JTV sent it back saying I didn't send the ring guard which I did. I contacted them but they insist they won't take it back without the guard but I already sent it, so I have a huge ring I can't wear with no ring guard. Very disappointed. Linda in their customer service really tried to help me. She said that they do get tons of items back and it's possible, it got lost, but her hands were tied. I won't ever buy from them again.

Last November 2017, I listened to a long winded story one night on JTV, with Robert and his guest vendor. The story revolved around the Kanchanaburi Blue Sapphire mine in Burma, which was ultimately mined out. But, according to the vendor, someone discovered by the side of the mine, I believe it was in Bangladesh, rare Red Sapphires. Very few, mind you. So, I listened and thought , well maybe, and purchased a three stone Red Sapphire ring. When it arrived, I took it to a Certified Gemologist who could not verify that it was indeed a Red Sapphire. So my daughter wanted it, and I gave it to her. Then, a few months ago, I heard Nikki, on Girlfriend Night (Fridays) declare that Sapphires were every color BUT Red. Really? After this guy gave such a believable spiel?

I bought several expensive pieces of jewelry and loose gems between 2005 and 2008. The JTV certified gemologists/show hosts made untrue claims about the rarity and supply of Tanzanite, Red Labradorite, and Paraiba Tourmaline and grossly overstated the value of these items. I paid over $5000 for a 1.25ct Paraiba Tourmaline, $2500 each for two 1/2ct Paraiba Tourmalines, $280 for a 2ct Red Labradorite, $800 for a 5ct Labradorite, $1500 for 27 Red Labradorites under 1ct each, and over $3000 in Tanzanite.

Every piece of jewelry I have bought from JTV has turned colors. Some of these pieces were expensive, and yet they charge you to send it back. Can't even enjoy the show because the 2 guys in the show never shut up. They act like they know everything. Would rather go to a pawnshop then listen to this crap.

I’ve purchased literally hundreds of pieces of jewelry from JTV: Bella Luce, Sparkle in Silver, Artisan of Bali (Awesome! ), Larimar, Vanna K (Awesome! ), Charles Winston, Chrome Diopside, Tanzanite, Topaz, Zircon, lab created gems, Color and Karat jewelry in gold! With extremely few exceptions, I am amazed by the quality and value of the pieces I have purchased. If you do not see a gem on TV go to JTV Website! They literally have everything for you. I have NEVER had a negative issue with returns or payment options. The people in customer service are always helpful and polite. I HIGHLY recommend JTV to fellow “SPARKLIE” lovers!

I see that a lot of reviewers have had really bad experiences, but mine have pretty good, with the exception of a couple of things... The GOOD... I stick to the Bella Luce line, and have had pretty good luck with that. I have in the past, ordered a couple of those "rose gold over", and "yellow gold over" pieces, but have found that BOTH of those treatments look REALLY cheap, and the surface tends to have a "bubbled" look in some spots. When I started buying only the rhodium plated sterling silver pieces, I haven't had any more issues as far as quality. I DID however, have to return ONE ring, because it had a bent prong, and one of the side stones was out, IN THE BAG. It went back.

JTV allows you to return your purchases using their labels. This costs at least $6.99. Well, if you use priority mail it costs 6.70 and trust me, if you have more than one item, it's more cost effective to use USPS Priority Mail. Lately, JTV has no quality standards in their products, have changed the look of their shows (they look like the cheap channel that I don't trust), use camera angles and lighting to make the item look so much better than it does when you receive it. Think about this, is JTV really concerned about customer satisfaction? They used to be but not anymore. It's sad because I really liked some of their Bella Luce pieces. Even the preowned pieces are HORRIBLE. JTV does not even try to clean up the pieces and will send returned pieces that were returned because of damage. BUYER BEWARE!!! The JTV of old is not the JTV of today. I am so disappointed with the downward spiral of JTV.

I sent back this so called Blue Sapphire & diamond simulant stack ring, the stones fell out on the 3rd day. The so called stones in this ring when they fell out they felt like plastic, and when I tapped the ones that fell out on the table they sounded like plastic. CHEAP! I called JTV to tell them I sent order back and give them the tracking # of return package. I was told I would more than likely NOT get a full refund (I sent before 30 day return period). I sent back entire order of 5 items due to poor quality craftsmanship, items not looking like what was ordered.

I have ordered and received a lot of jewelry that just didn't look like or have the quality that the company represents on tv. I always pay an excessive amount for shipping and the sales representatives misrepresent most of the products. The camera always zooms in making the jewelry look bigger and brighter than it really is. Most of the jewelry comes from China and just doesn't have the quality that the hosts portray. Most of the hosts exaggerate the products quality, value and durability and use deceptive sales tactics including outright lying.

Well I went to their website, found a ring I liked and bought it using PayPal which is on their site. Found out after buying it and my money taken out, they don't use PayPal. had to call PayPal to see why they took money out. Then after I talked with PayPal I decide to just try and use my CC and lo and behold paid for it again to find out they never got the order, but they took my money out of my CC. What a scam.

Purchased a 14K Rose Gold Engagement Ring with Pink Morganite Gemstone as a gift for my grandson to give to his girlfriend for their engagement. Gave the unopened gift (from online store) to my grandson in May of 2017. When she came for Christmas holiday 6 mos. later I excitedly asked to see it. I was horrified when the young lady handed the ring to me a small plastic bag not only in pieces but the gemstone was cloudy looking. I immediately contacted customer service and after going back and forth a couple of weeks, they decided they would repair it. I sent it off to their repair shop. I finally received it back approx. 3 weeks later to find the gold band was repaired but they put the same lackluster gem on top. (I've seen gemstones from a gumball machine have more shine.) So I'm out hundreds of dollars and will never purchase from JTV again. A Sad Gramma. :(

Purchased 200.00 ring from JTV for about 27.00 clearance. Paid EXTRA for JEWEL SAFE insurance. Lost side stone and sent in for repair... a month later Got check back for 27.00. No refund for insurance and they kept my ring without MY PERMISSION. I called JTV. I said I WANT MY RING BACK BUT THEY SAID, "SORRY- NO."

Happy and thrilled with about half the purchases I make on JTV. And on the other hand about half I'm not satisfied with and send back. I wish they posted better photographs of their products. Sometimes the photos don't show enough detail that you need to see. I haven't had any problems with returning an item and they send me tracking on where my package is going or coming either way. I usually receive purchases quickly and returns get credited quickly so I'm overall satisfied.

I have made 2 orders and the 2 I've canceled. They call me to confirm zip code. I made the JTV account and my husband pays my stuff. Now they call me because zip code issues and my husband is not in town and I can't speak to them. They are so good in charging our visa without any issues but for zip code info they can't. Hahah. I won't be buying nothing anymore. And from what I see in reviews it's cheap gold and gems! Thank you so much. Hope I can get my money on my card soon!!!

The 4.25CTW Oval blue sapphire/sterling silver earrings cost $129.99USD. The "sapphire" had absolutely no fire. This is probably the cheapest looking ring I have seen in a very long time. Shame on JTV. I had also ordered a sapphire ring, $89.99USD, same issue, what a cheap looking ring. I could see paying 20.00 each for the earrings and the ring. Now I'm about to lose 14.00 for shipping, because I am sending this cheap crap right back to them!

I have been a customer of JTV since 2014. I have been fairly pleased with their products, but there have been a few bumps along the road. To be fair, JTV has fixed and/or corrected any issues. The latest problem... a ring purchased in 2016. It's never been worn, and kept in the box with an anti tarnish paper. I took it out to wear, removed the tag and noticed the tarnish on the gold over silver band. I know I didn't have insurance, but called to see what they could do. I was surprised to hear that all I had to do was ship it back and the label provided (which I still had). They said they will polish it at no charge! I was thrilled.

Purchase a Christmas gift on December 5, told it would be here by the 18th. Still not here and it is the 20th. Called and they say it was delivered but it has not been. They told me to ask the neighbors. Maybe the mail carrier put in the wrong mailbox but it was delivered, call them back next week. REALLY? I already paid for the ring that now won't be here in time and I can't get a person to talk with me about how to get a refund. We shop a LOT online but this place? THE WORST.

I ordered a ring on November 27, 2017 & received an email stating it shipped on November 28, 2017 & expected delivery was December 5, 2017. I have not received it. I have called JTV customer service 6 times to try & resolve this... THEY DO NOT CARE. The rep that I spoke with tonight was actually mocking me & my experience with this. Finally, I had to call & dispute this with my credit card company. JTV needs to completely overhaul their customer service... Even my credit card company couldn't believe the hoops they had me jumping through. THINK TWICE BEFORE YOU ORDER... Buyer beware!

No wonder they have such an abysmal rating. They know there is a problem with their PayPal interface but refuse to fix it. They charge you but the order doesn't get processed. I've contacted customer service over 20 times and they just don't care. Shop elsewhere.

I ordered a ring from JTV. It was never delivered. I kept checking my mailbox. When a few days had passed the estimated delivery date I checked online the tracking information. The site had shown the item was delivered. When I saw that I contacted customer service to say I did not receive my order. At this point they told me they would send a claim form to fill out then they would send the product once received. I received the form filled it out and sent back. Now it's a month later and I still did not receive the jewelry.

I have been a regular customer with JTV for over ten years. They used to have nice quality jewelry and great prices. I was always happy with my purchases. Over the last few years their quality has started to slip. I began to be dissatisfied with my purchases more often than not. I received defective items on several occasion, and the overall quality of the jewelry they sell has declined significantly. Granted, you always have 30 days to return your item, but you have to pay for shipping. I have contacted Customer Service on several occasions, and they always fail to make me happy. They have never gone above and beyond to help me.

I purchased a bracelet with kyanite stones in 14kt gold. The latch did not work so I took it to my jeweler. I was told it couldn’t be repaired because the stones are molded glass and the gold is gold plated. I contacted Jewelry TV and was told by Freddy that they had issues with another vendor selling them molded glass. He checked and determined that this was another vendor. Freddy was supposed to send me a return envelope with prepaid postage. He then said they would have their in-house appraiser look at it.

On September 27, 2017 I received an ad on my Facebook stream that they were selling an item for $99.99. When I called to order the item I was told that they did not advertise on Facebook and the customer service rep hung up on me. I called back and got a supervisor who told me it was a fake ad and refused to sell me the item for the advertised price. Since then I've received at least one advertisement for the item either on Facebook or my email at least once day.

Advertised as Italian Sterling silver byzantine necklace - Bought necklace in Dec. 2016, had a few months. Link on necklace broke apart, sent back, they replaced it on 3-23-2017. Now it turned completely black (WHAT KIND OF ITALIAN SILVER IS THIS, I ASKED)? Spoke to Michelle in customer experience dept. (is it really), they said if I send $20 they would send it to a jeweler with no guarantee they would restore to original state in same condition I bought it. That's not fair AND WITH NO GUARANTEES it would look the same when I bought it. THE RUNAROUND, NOT ANOTHER HAPPY CUSTOMER, REPORTING TO D&B as well to Knoxville Tenn. (BBB). Please join me in reporting them to these agencies, they need to know, especially with the other complaints they have online up til this Sept. 2017. I asked the name of the manufacturer who made this piece. They said don't know, WHAT!!!

I ordered over $500 worth of jewelry for my daughter's wedding. I even paid for express shipping. I received 2 out of the 3 items. When I called the company they said that the third item would be shipped out and I would receive it in a couple of days at no shipping cost to me. One week later, I get a letter from the company asking me to fill out a form saying the item did not arrive. I had to fill out the form and send it back to the company. UPON THEIR INVESTIGATION, they would ship the item to me. I called the company and asked them to cancel the order. The representative I spoke to said they would be happy to and I would receive a refund...less the shipping and handling within 45 days. I find this totally unacceptable. I asked to speak to a supervisor and was told... “There are none available, Have a nice day.” This practice seems totally unacceptable to me and should be stopped. I am contacting my bank to see if they can get better results.

I have ordered from JTV on several occasions and have had rings, necklaces, bracelets etc. Many of these items I've had to return either the turn, the stones break off or the stones fall out of the item. I ordered a ring and after seeing it turn on my finger I thought that maybe they were suppose to tell me I was limited as to how long I could wear it. I sent it back letting them know that if that item changed colors I don't want that one again to please send me an item I wrote down in its place. They sent me the same item back so I called customer care and this guy that was on the line I tried to explain what happened to the ring and that I requested a different item. So he went on to tell me that they don't do that. They would send me the same item back. I told him that they have done it before and he goes on to tell me that he has been there 20 yrs and have never seen that done.

I received an email with a coupon. I clicked the link, found something that qualified, went to check out and got the message that the coupon was not applicable. So I got on live chat and the rep asked me lots of questions which proved that my purchase did meet the requirements for the coupon, but all she finally said was she couldn't figure out why it wouldn't take it, "sorry".

I became the customer 2 or 3 months ago. I bought 21 or 22 pieces of jewelry from JTV for neck, wrist, finger, etc. Most of the time I received it at home, I was disappointed. Either, the items were over-priced and did not worth the price they charged me, or they seemed used or returned item. One time, I bought a set of pendant and ring and on TV, they seemed to be a match on the sales person's demo; but when I received it at home, they had a champagne color for the pendant but white stone for the ring. I complained about it, they said to return it back to them. One time, I ordered silver pendant and they sent me gold with gold chain and charged me arm and leg. Ensure whatever you order, it is what you get.

I am writing regarding a bracelet that had a stone fall out. I contacted JTV customer care to see if they could fix it. I mentioned that the missing stone was a heart shaped larimar, which I believed would be unlikely replaceable. The nice rep told me to send it in for them to look at. I agreed and said it would only be worth it (due to shipping) if they could call me to discuss options BEFORE returning it to me. She said she notated that in the system, and that I should also write that on my return slip, which I did. My plan was to ask if they could use a stone near the clasp and switch it with the missing stone since the bracelet was slightly large on me anyway.

I shopped here for five months before I realized that they don't even have some of the most common gemstone jewelry. Shopping networks like HSN, QVC and ShopHQ have jewelry in rhodolite garnet, emeralds, sapphires and Sleeping Beauty turquoise. During the time I was shopping this site, there were none of the above listed gems in jewelry. The only sapphire I saw during one of the shows was LAB CREATED and those were loose gemstones.

WARNING!!! Before you buy stuff you have to be sure 100% you like the stuff you buy from JTV. Because if not you going to return within 30 days they will refund you. BUT the BIG BUT!!! Here is you to pay shipping and return fee. The shipping of $2.99 and return shipping and constant FEE of $6.99 so you going to pay $9.98 for every item you order! REMEMBER This. EVERY ITEM CHARGE YOU ALMOST $10.00 for RETURNING ITEMS. Please careful on this website store.

I was contacted by JTV to take a survey regarding their company. I was prompted through a series of questions which appeared typical for this type of survey. With one exception. They were interested in knowing my age. Being many many years older than a minor and now a senior, the age thing was curious. If I shop at Macy's they don't care how old I am.

I have read several negative remarks concerning JTV and I'm a little alarmed. As of today I have ordered many pieces from them and I'm very pleased with my items. I had an issue with one item. I called told them of the problem, they told me to return it with no issues. They are always polite and when I call. I even had an issue with the payment which was my fault. I thought I had finished paying off an item then I tried to purchase another item. They told me I had missed a payment and once I paid that off I could begin to charge again. And they allowed me to charge that very same day. I have received many compliments on my jewelry! I would recommend them to anyone! I love JTV!

How many times I have customers warned to stay away from JTV and their swindling and lying hosts. They have been trained to use every trick in the book to scam and rip the customers off, and people still believe those crooks and shysters. JTV and JTV customer service stole out of a debit card account $749.49. They had emptied the whole account. Plus one overdraft Wells Fargo paid and knew something was very wrong here, got in contact with the card holder. Yes.. The money was stolen by JTV and JTV customer service. The bank wanted to file a lawsuit against JTV if that stolen money was not returned at once. A new card was issued with new numbers, JTV did all that in 2 days’ time at different times of the day and different amounts.

JTV will air an item and the host says it's brand new. They offer it for $69.99 but show the JTV regular price as $99.99 even though they have never sold it at that price. Then they raise the price of the item to $89.99 and still claim it's on sale... Again even though they have never actually sold it for $99.99. How does a company raise the price by $20 and claim an item is on sale.

Feeling Ripped-Off. After recently losing my husband I purchased a bracelet from JTV as a Christmas present for myself. I never received the bracelet. I reported the issue to them and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV, I had to take a $260.00 loss for an item that I never received. This is very disappointing. Is there anything that can be done to get my money back?

I tried to check orders I placed on the telephone - www.JTV.com - my account had no history of any orders. I have ordered at least 20 separate items since Feb 2017 - I called customer service JTV. They told me, "If you order on the phone it is a separate account and the internet account will not show any of the orders placed on the telephone." If I want any information regarding phone orders on my account I have to call their customer service for any and all phone orders. I asked for a bill to be mailed to me with all orders placed and all orders returned. I was told a e-mail would be sent to me with this information. I too think it is ridiculous that you are not able to check your orders online and also cannot pay off STRETCH PAYMENTS. I am a avid internet buyer (QVC has your account online with any order or returned items listed). You can pay off existing payments. Has anyone else had this problem with JTV?

Several times now, for several orders and products purchased, Jewelry Television did not post the reviews I wrote. The reviews were 2 and 3 stars and mentioned flaws in the products. There were other reviews posted, at later dates and from other people, that were 4 and 5 star reviews. Those reviews got posted. It seems like false advertising on the part of JTV to censor reviews in this way. I have to question the legitimacy of the product reviews they have posted on their site, and I have to wonder how many other negative ones were left off. I suppose that could be considered false advertising. It's a shame because some of the products I like, but I think honesty is important when dealing with companies.

Called the real co. that sells moissanite. The fire moissanite is not real moissanite. Was told it has different made up properties in the Fire Moissanite. Very disappointed. Thank goodness I only purchased 1 less expensive piece. Found this out yesterday.

Paid for expedited shipping on 2/20/17 yet, no delivery and no one can tell me when or if it will be delivered. 3 calls and an online chat was to no avail. Chat person said maybe, I will be notified "in a few days". Maybe? Really? The cost of the stone is $1300 with the shipping.

My experience with the company was great. They were honest and prompt to respond to my concerns. The satisfaction team was amazing in making sure I was happy. Thank you. I will be using them in the near future for more great ideas in my jewelry journey.

When I called in to place my order for 2 items they said they would be delivered by 2/17 and charged my account right away. After inquiring when my next bill date would be for the 2nd installment I was told from the order date not the ship date or received date. I received the email for the order confirmation and a 2nd requesting feedback even prior to the item being shipped let alone received. After a few more days (well over a week at this point) I called customer service to find out when the items would be shipping. I was told by 1 person that one of the items was out of stock which was holding up the order. That person transferred me to another person who said the opposite and that my order was being processed at that very moment to be shipped and that he would expedite the shipping at no cost and it would ship the next day and I'd receive an email confirmation.

MTV was featuring a set with a necklace, earrings and a ring for $79.99 for the Valentine's Day Special show. I entered all of the required information very quickly, added my credit card information and submitted the order and guess what? Error message popped up and said quantity not available, but I'm watching the show live and the presenter is saying there are still some available! So irritated! Tried to call customer service and NEVER got through! Will not be ordering from JTV again!

PLEASE USE EXTREME CAUTION if you choose to order from JTV. As of Feb. 2017 I have been a customer for 1 year now. JTV has to be the most deceiving companies I have ever seen in my life. Yeah, they may have a 30-day return policy but it's at the CUSTOMER'S expense. I should have returned more than half of the items I ordered. The quality wasn't good to begin with and the last few items I ordered looked like I got them out of a gumball machine, just embarrassing to wear!!! The sizing is almost always off on the rings, there seems to be no quality control whatsoever. I've received items that were obviously worn and returned and it did not state that they were pre-owned when I purchased them and I was charged FULL price.

Buyers beware when ordering jewelry from JTV. Half the jewelry items I have bought have been returned because the high end quality of the jewelry is completely lacking. Was eagerly awaiting arrival of a heart and crystal necklace which wasn't even done in real silver which cost $52.00. It arrived with crystals missing and was dull in color. Ordered a fleur de lis necklace which was said to have expensive moissanite which is comparable to look of genuine diamonds. Had a price tag of $90.00. The pendant lacks sparkle and is smaller than head size of a penny.

I am ** and I shop JTV. However the lack of racial diversity bothers me. JTV had only ** hosts, ** models... no people of color. What's that about? Other jewelry stations are very diverse. I will not continue to shop JTV if diversity is not a 2017 push.

I bought a Peridot ring and really liked it. Wore it a few times when one of the stones fell out. It was just over the 30 day period, so I contacted customer service. They told me they couldn't do anything for me since I didn't buy the extended warranty. (Also stating that my situation was a very rare occurrence. If that's the case, why buy the extended warranty? And if it's that rare, why not stand behind their product.) I really like the ring, and they were running a sale that had it greatly reduced, so I went ahead and purchased another one, with the warranty. I wrote a review for their site, explaining the stone fell out after a few wears, but it was never published. When I asked about that, they said all reviews go through an independent company who selects which ones to publish. Hmmm. I doubt mine will ever be seen. Buyer beware!

I had a very similar experience as another reviewer here. I tried to make an online purchase and after clicking to confirm the order the website redirected me to a page telling me to please try to complete the order again, but the money was deducted from my PayPal account. Now that I see this same thing has happened to other customers, I wouldn't bother trying to purchase again if this company doesn't care about fixing the issue.

I waited a while before I ordered anything from this particular company. I thought that I did hard that I could do to check to make sure good day will the ones that are wanted to order something fast. Well I finally did and they were the nicest on the phone when you're ordering but unfortunately we have a problem. There is nobody to call and if you call them when they're on TV live then mean and "I tell you we can help you get in touch with customer service." Well don't you think I tried 20 times. Never got back to me and then I find out that they go through a Thing Called live stream where they could be in California and where they connected to Good Day New York and we could walk away get off the air at any time and that right there scared me.

I love jewelry and I sometimes buy a lot of it. I don't need it to be expensive, but I do need the stones to be real. I need it to be well made. I found JTV and bought many things there. They were having specials on buying an item and paying for them in payments. So, I bought quite a few items. The payments were great for me, not only because it seemed easier to pay for, but I could bring some of these items home and check them out before I used all my money on a couple of items that weren't all that good and had to go back. But suddenly I got an error message. Then I didn't get a message. Then I did.

I purchased 6 rings from JTV. After 30 days one of the stones fell out. I will never order from them again. The rings said made in China. So I guess that's why their jewelry is made so cheap. They have good prices but the quality sucks.

I have only been a customer with JTV since Dec. 2015 and in that time, I have had too many issues with their automated ordering and payment system. So far, I have had 4 issues with ordering online. One of these times, I made a purchase online and wanted to pay by PayPal balance. As I tried to finalize the order, an error message had come up saying there was an issue with processing it and to try putting the order through again. I went through the process again, logging into my PayPal account, and I immediately noticed that the money for the order had been taken out of my PayPal account balance. Why was their automated system taking money, if the order had not been finalized yet?

I have purchased (and returned) several items. I had purchased an Ethiopian Opal Cross Necklace. When I went to clean it, it turned YELLOW. I have never had that happen, and I have lots of opals. I called JTV Customer Service and they said it would turn back - which it did (a little duller, though.) I still think this is a fake stone as I've NEVER had any of my opals do this before. I just have to assume that it is very cheap. I won't purchase from them again. The diamonds are dull. The stones go dull after a few months. (Had this happen with two Cor-De-Rosa Morganite rings.)

I purchased a London blue topaz and Ethiopian opal bracelet to match a ring purchased two weeks before this purchase. One opal stone fell out the first time I put the bracelet on. I put the stone back in. Two weeks later, a different opal stone fell out of the bracelet. I contacted JTV customer service via chat window. I was told that I could send it in for repair and the repair wouldn't cost anything because it was sent in before the initial 30 days of ownership. So, I returned the bracelet for repair. Instead of fixing the bracelet as I was assured could be done, they issued a refund. The problem is I offered to take it to a local jeweler to get a new opal stone to fix the bracelet locally, and JTV said just send it to them.

Not sure about all the other negative reviews but after reading them, I was horrified that I had a "ghost charge" on my account and was dreading calling and dealing with CS. I have to say I was very surprised. The rep called my bank with me on the phone and asked for the funds to be released and I received a confirm from my bank that they would be removed. Will this be a recurring problem? Not sure but I am very satisfied with the outcome.

I purchased items and returned them without a signature required, only to be told they had not been received. Also I had more than 1 item in the returns package, some were refund, a couple were "not in the package" with other items, so no proof of return therefore no refund. I received 2 letters on 2 different purchases saying that the "vendor" made a mistake and the gems were not real but synthetic. This was almost 8 months after purchase date. JTV said I could return it if I wanted but "that I should be assured the synthetic was of the same quality". Sent them back as well and of course another no refund to account. Recently they changed their annual percentage rate. For a $80.00 payment, $51.00 is interest charges. Rip off company, don't even bother with.

I order some jewelry 4/23. The "order taker" misspelled my name, address and item number. He guaranteed me delivery within 5 business days, which was fine. As it turns out, the item could not be located and the "warehouse" would not answer the company's emails for 2 days. I canceled as I was fed up. I decided to give them another chance, not that I like self-abuse. They said that they felt bad for me because of the grief that they put me through and they would knock off 10% off the price as well as next day my order to me. Well, I come to find out that they "lost" the order again. They also said that no money would be touched from my bank account until it was shipped. They hit my account immediately. I canceled out my account info immediately and requested all new account info. I did not want them to have accessibility to any info. Do NOT do business with this company no matter how good the product/prices look or you will get what you deserve.

So at least THIS customer service rep. Pam is trying to find out what is going on with this delivery.

I ordered a ring online in February of 2016. For some reason, the order would not go through. I really wanted the ring, so I called to place the order over the phone. I asked the Customer Service rep to make sure the original order did not go through. She assured me that it did not, and asked me if I had placed an order yet in 2016. I told her I had not placed one since December. She said since my credit card had a chip in it, they required everybody to call in to place the order and would not let it go through over the internet so that they could update their database on cards with chips.

I have ordered only one item online. When I checked my bank account, found out that I was charged twice for the only item I have ordered. I called customer service rep., which was very rude and even hostile, almost yelling throughout our conversation. When asked why I was charged twice for the item I have ordered, she said that, in fact, there was one time hold of the amount of charge but it looks that I've been charge twice until the bank release the amount of money. That was a bogus explanation! In fact, I received 2 items and charged twice. I called the customer rep. again and she hanged up on me! I called again CSR (customer service rep.) and they told me to return the items at their shipping and handling cost. The returning labels are not free and the post office doesn't take their words! I am asking for full refund, free S&H return and official letter apology. I will never, ever buy anything from them anymore!

I am highly upset that I didn't read these reviews before I purchased this ring. I ordered and received my ring in a reasonable amount of time. But as soon as I opened the package, tried it on, took it off, and the diamond was gone!! Can you imagine how I felt!! I couldnt believe it!! I immediately called customer service. They asked if I wanted to exchange it. I said, "No"!! The diamonds were cloudy as well. Guess that's what I get for shopping for quality with unqualified companies!! Be careful. I don't think these are real diamonds. If they were, the prongs should hold the diamond, right?

Ordered a 5.5 carat ring and received it on May 2015. However, in November 2015, due to a faulty prong, ( unknown to me) one small diamond fell out. I called JTV and they said just return it for repair. When it was delivered back to me I fully expected that the company had repaired the faulty prong and replaced the small diamond. The ring came back with the following information, "No stone available to repair". No other explanation was offered. JTV did not call me or seek to resolve the situation, they simply returned the 5.5 carat ring supposedly in the same condition in which it was sent to them. This company has your money and you have their faulty product. You have no recourse except to purchase an additional warranty to insure the ring. Had I purchased the warranty they could have helped me. I suggest you use a local jeweler that will stand behind your purchase.

I ordered an online jewelry business course that was advertised on TV ON SALE for $144.99. BUT, after looking at the website I found the same course is $119.97. I've been disputing this for over two 2 months. Finally, a supervisor returned my phone call. I was told there is no such online course offered, yet I was looking at the course web page as we spoke. The more expense course is JSONLNC4. The course on the website is JSONLNC1. She was either lying to me or completely incompetent. I'm not done with them yet, but they have definitely lost a longtime repeat customer.

I was looking for a certain gemstone ring and found JTV, and placed my order through flex pay on 10-23. I received a phone call from some lady at JTV 10/ 29, didn't even catch her name I was so upset. She told me that they were having problems matching up my address to the credit card, and I told her "you mean you haven't even taken the money out yet?" She said no, well she said she could call the bank and confirm the address. I told her "forget it, just cancel the order since now I didn't have enough money in the bank." I lied. I then called my bank and the address matches on my CC.

They change the dates of your purchase so you can't cancel the shipment. I placed an order on a day in Oct, and when I went back to my account, they made it look like the order had been placed 2 days before, and the item shipped on the following day. Which was 24 h BEFORE I placed the order. Additionally, they don't send you the PO number so again, you can't cancel the shipment. If this is not disgraceful (and most probably illegal) business practice, I don't know what is!

I have been shopping JTV for over a year and a half. I never had a problem with customer service till now. I will never give them my business again after spending over $10,000 already. I bought a moissanite ring for a birthday gift. They not only did not send me the ring in the picture, they sent me the wrong size. My friend gave me three numbers for a moissanite ring but her size was sold out on all three. A few days later a size six came in, which means it was a return. They tell you they don't sell returned items but they do. I have gotten about ten+ returned items. I got the ring and gave it to my friend for her birthday. It was supposed to have prongs holding the main stone. It even showed that on my receipt. It didn't.

Be careful with your orders. They tend to double your order and charged you but does not ship the other order. I have filed a complaint when I saw my order history with orders I did not make nor received. To date, I am very leery about their integrity. Lately, when I checked my order history, it was not found. I wrote an email to complain. Obviously, I have to think twice and check my credit charges. Sad!!!

I purchased several items on 8/9, received a phone call from Customer Service last week wanting to confirm my alternate shipping address. I explained to them I was shipping the goods to my office. They said they would allow it this time but in the future I would have to ship to my billing address or add my business address to my credit card. It is now the 18th and still no email confirming shipment.

I bought a lot of rings from the company. There is only a short time you can return them under warranty, unless you buy the extended warranty blah, blah, blah. Just go to the jewelry store and buy a ring if you want a decent ring. Almost every ring I bought from them has lost stones or the finish has come off. It is just so sad. I bet I bought 10 or 12 rings from them. Bad investment. Don't go there. I didn't put an order number in below because so many of my orders have gone bad.

Poor quality jewelry, unprofessional hosts, low-budget sets, desperate show themes - i.e. Girlfriend Friday, increasing prices and just overall below standard practices. TURN THE CHANNEL FOLKS!!! Once you watch real home shopping channels, you will not be able to watch JTV without cracking up... Trust me on this one. My very last and final purchase was a Zircon band ring in Silver. Very embarrassing!!! Very cloudy, no sparkle! I kept this ring as a reminder of how it feels to receive poor quality. Loving my shopping experiences elsewhere.... Better jewelry, customer service, no need to defend unprofessionalism to friends and family and not hearing scare tactics regarding the closing of gem mines. Do not "buy" in and feel sorry for the lil' ole' southern network that could. Spend your hard-earned money with a more reputable company.

Some of these reviews are scaring me about JTV. I have been a customer off and on for years and never had a bad experience. I have received items that didn't live up to the hosts' hype, but still nothing too terrible. Out of probably 75 items purchased, I only really disliked 3/4 and wasn't crazy about another 5/6. I really liked the rest. I hope I am not soon about to be one of these "burned" customers.

After reading these negative comments, I am worried that JTV is charging me extra flexpays! I'll call my bank and ask for a suspicious activity, i.e. the charging of the same amount by JTV multiple times, etc. My experience has been ok with them but I cannot get over how bad most of their hosts are! Most have unkempt hair and do not know much about jewelry and gemstones, (the one who's the sister of the wife of one of the JTV bigwigs being the worst host) and JTV claims they are accredited? Many hosts look and act unprofessional. I'll be very cautious from buying them in the future!

Ordered a Moissanite Solitaire, JTV sent 2 ,ordered 1. The ring (s) were very poor, no sparkle, dull, dull, dull. Sent them back. Will never buy from JTV.

The order rep was nice and pleasant. Placing an order was easy. Then the rep told me the company was keeping my credit card on file for future purchases and I don't have to worry because everything is encrypted. I told them I don't care about their encryption program, they do not have my permission to retain my credit card info for their records in any way... They told me again, "everything is safe and encrypted." I told them again, "delete my info since the order has been placed and approved." The supervisor told me no. I have to call a special phone number and ASK for my information to be deleted from their system. These arrogant idiots act as if they are doing me a favor and I just don't understand. This is the height of arrogance and this company should be avoided since they do not respect the customer's request.

I have read the comments here and I wish I could agree, but I have had stellar customer service with JTV. I buy A LOT but I never purchase anything without their Jewel Safe plan... ever. I had a diamond ring lose a diamond, they replaced the entire ring. Guess what... I'm not satisfied with the replacement, I telephoned Jewel Safe, they sent me a label, and I will return it via UPS. I have never, never had any of these horrible experiences with JTV. I'm sorry you folks have had a bad time of it. The secret is the Jewel Safe insurance policy. It's cheap and it works.

Earth Grown natural rare stare sapphire jewelry, URH095 - I have been a gemologist 35 years. Happened to turn into JTV last night to hear the host rave about the "natural rare and fabulous" star sapphires. Nowhere in the presentation was it mentioned that the stones are artificially treated (diffused) to produce the star effect and are not rare. When I looked up the product number the website referred to the stones as diffusion treated. Never did I hear the host say that. According to the FTC it is a violation to NOT DISCLOSE ANY treatment that adds value to a gem, at the time of sale. If I heard a salesperson so blatantly lie they would be fired. She also referred to "blue" diamonds but did not specify that they are irradiated. To the uninformed consumer this type of presentation is virtually criminal.

I ordered once online and also on phone. They encourage you to get online if unable to get through on phones. When you order by a different means, they open up several accounts. This then leaves you thinking you paid your monthly balance and then they nail you for additional payments for different accounts. I have always been super cautious ordering from TV but wanted to treat myself after being diagnosed with stage IV cancer and bought a couple items. When they failed to send me an electronic statement, they hit me with a late fee which was quite high.

I gave 65.00 for a pearl ring. About the third time I wore it a pearl fell out. They refused to fix or replace it. I will go to wal-mart and buy three or four and trash them like I will have this one. No more JTV for me. I also posted it on Facebook so all my friends will know the quality of their merchandise.

I have ordered from JTV since 2000 and in all that time, only lost one item and they replaced it. I had intentions of selling the gems and jewelry for retirement but have not tried to sell any items yet. I have always had good service when I would have to call. Have been completely satisfied with what I bought. I have not purchased much since the economic downturn. Maybe this is what has happened since Jerry passed away. These bad reviews sound like the company has certainly changed.

I ordered a size 6 ring for my daughter. The ring received was mislabeled size 6, and was more like size 11! It was way too big, returned it, asked for an actual size 6 and explained problem on phone - they replaced it with another size 11 ring. They didn't seem to give a **, disappointed her and me. Will NEVER shop there again.

I actually worked for JTV in Customer Service. This was the worst experience of my life. The dept did not care about the customers or their concerns. I tried my best to help out and get answers to solve issues with orders. Which there was many, many issues. The managers did not want to listen or care enough to solve a problem. I felt so bad not being able to solve minor concerns that could not be taken care of due to policy. Do not purchase this jewelry. The way in which the product is purchased and distributed is ridiculous. There is no quality control. The only way to communicate to other depts is through email and wait days to receive a response. If you're going to spend your hard working money on good jewelry, shop at Zales or a well known friendly company that does understand and care about their customers.

I've been purchasing jewelry for years, also gem stones. I have really enjoyed my jewelry. Over the years some stones have fallen out, which is understandable. My overall experience has been a positive one.

I purchased a ring to replace my wedding ring in November. Purchased this with stretch pay totaling $874.99. I received the ring it was OK nor the best but I decided to keep it. I wore it daily of course, it was my new wedding ring. In April a diamond fell out. I called JTV to ask about a replacement. The representative told me to send the ring back thru UPS. They will send me a shipping postage stamp. I was told they could replace it or give me a new one. After going thru sending the ring back and calling to the customer service numerous times. I was told the ring was worn and I can pay them to replace it or they can send it back!? Not what I was told in the first call! Very upset about this terrible purchase! I will never order anything else!!!

I placed an order for a ring from JTV on 3/21/15. I paid and received an email confirmation. On 3/24/15 when I checked the estimated delivery date, the order showed cancelled. After calling Cust Service, I was told the ring was "damaged". Lame excuse. I have had 'defective' pieces of jewelry sent to me in the past from them. No explanation, but it was "damaged". I ordered the ring with availability when it was not even being featured on air. Extremely disappointing as I have ordered many pieces of finer jewelry from them. Extremely dissatisfied. Customer service offered no help or explanation. The ring was in stock when I ordered it and it should have been fulfilled.

Bought a stimulate diamond. Looked beautiful on model. I got this and is coated with cheap plastic!! OK tried JTV one more time... Big mistake again! Another ring once warranty up... stones falling out. Cloudy looking.. pieces of junk!! You got my money JTV.. but no more. Done with your rip off company!!!

I ordered a 2 carat Holiday special ring, 2 - 1 carat brackets, a pendant and matching earrings. The brackets held together for 1 week - latches on both snapped. I gave the pendant and earrings to my little cousin. She said she had one earring left - everything fell apart or broke. The ring, well the center most stone fell out pretty much right away. Have the warranty and they were fast to send the label and returned. What I received... Crap! The red stone from the band was missing. It was not as thick and sturdy as the other. My girlfriend is gone. So now I'm a cheap **. I know better - you get what you pay for. So don't do it unless you want to be disappointed.

I purchased some gems in November 2014 and returned them less than a week later. They acknowledged they received the return. Every month the billing appears on my credit card. We've tried putting a stop payment but because of the "code" they're listed that cannot be done. I just got notice on my VISA card that once more they've charged my card.

I purchased a tanzanite ring set in silver having 18 pear shaped tanzanite stones and six diamond chips from JTV in September 2014. Soon after I started wearing this gorgeous ring, it lost that brilliant sparkle it once had on TV and as a new ring. Worse, within the last two weeks, two tanzanite stones have fallen out of the setting. Shame on me for not buying a service contract! Now I have to pay my local jeweler to restore the sparkle and stones, so I can wear my ring. This product is high-maintenance and lacks the excellent quality I have come to expect from JTV.

I ordered a ring on 12/27/14. It did not ship until 12/31/14 and has still not arrived - having been lost between UPS Mail Innovations and the Post Office on 1/5/15. JTV made me wait until 1/15/15 before they would file a claim, which would then generate a claim form that would be sent by mail for ME to complete. In the meantime, they have my money. Customer service? Their reps have cut me off, hung up, talked over me, and insulted me. No supervisor is available. I can wait around and be put on their call-back list. The latest woman - Brenda - told me I was being "silly"! Buy at your own risk.

Biggest mistakes ordering from JTV & Taking offer: Opening a JTV Preferred Account for free shipping. I buy lots over the mail, Internet and the TV. But not much experience buying from JTV. The offer of free shipping if you purchase $100 minimum. What I was not aware of - there is no insurance for lost nor any consumer protection for the lost! Beware buyers all they want is your $$$. USPS lost my packages and JTV refused to help. Also there were a few items not ordered by me that were bundled with my orders and charged to my new Preferred Account. These items were lost by USPS and buyer not able to claim without proof of invoices. Plus items not insured properly. After receiving emails from JTV confirming orders, some were unrecognized orders, I emailed back to remove items not ordered by customer and JTV replied that items will need to be returned and were already shipping which was not true.

My mother spent thousands of dollars of product from Jewelry Television. She is mentally disabled and really cannot be buying jewelry. I called today and spoke with a Tonya about returning some pieces that she gave me for Christmas that I cannot wear due to size, allergies, etc. My mother bought the pieces of a course of 4 months sometime over the summer. They will not let me return anything even though the items are still listed for sale on their website because it is past 30 days from purchase and since she didn't buy them from October to December, they don't fall in the extended Christmas return period. Really? You are still selling them on your website. You have her account number, and you can't figure out how to return it because you don't want to be out the money. This company is a joke! No customer service what so ever!!! "Sorry, ma'am, you cannot return those." Never dealt with a company with such a lack for customer service!!! I will make sure I post this to all of my friends. See how much money you lose now!!!

I ordered about $400.00 from them on December 18th so it would be here by Christmas. When I logged in to check order status some of it had been shipped but most had not and the estimated delivery date is Jan 8 2015. The things that have been shipped are going to get here Dec 30 2014. Yet if you go to their website it says guaranteed delivery by Christmas. Now I have no gift for this person to open on Christmas morning! I am going shopping again, after I borrow money, THANK YOU Jewelry TV!

We been watching the show girlfriend Friday. Those 2 sitting there like two fat overweight blobs talking about jewelry and gemstones. Those 2 haven't got the faintest idea about the blue star sapphire, claiming to be the real authentic blue star sapphire. What those 2 are showing is a fake.. White thin lines plastered from top to bottom. They are standing where they are placed by man. Not moving. A true and authentic fake and phony blue star sapphire. The real blue star sapphire the star comes from the inside out and it moves with every turn of the stone and the color is a very soft medium blue. Also the blue star sapphire comes in a much lighter blue. I haven't seen one in years. I owned blue star sapphires.

I Ordered a ring for my wife as a birthday gift. They took money out of account 3 times but never shipped product.

JTV host, Scott, was waving his arms and yelling that I just had to get their genuine Burma ruby. When I received it, it did not have the "glow" Scott had promised. It was dead. I took it to a reputable appraiser in Manhattan's jewelry district that had been recommended by the GIA. He said it was a ruby of very low quality and wasn't from Burma. I now believe that Scott and other hosts there are nothing more than snake oil salesmen. More than 30 days had passed. So, I still own the "valuable treasure."

JTV customer service stole out of my Wells Fargo Visa $ 689.47 in 1 day on the 8/18/2014. JTV customer service stole 3 different times on that day - $114.98 again $114.98, again $ 162.98 and on the bottom of the statement it read $392.94 shipping to me 3 of the same items that were never ordered, plus another item was shipped that was never ordered and on the 8/18/2014 they took out another $47.98. It started out I ordered a ring on stretch pay. The statement online confirmed the stretch pay and laid out the payment plan - $ 47.98 down and 3 additional payments of $44.98.

I was a customer of JTV for about six years. This has been about seven years ago. At that time they were selling tanzanite like it was moon rocks. Every piece/item was promised to be an investment that one day soon people who purchased this gem were going to be millionaires! I had small grandchildren who I thought I was going to be able to pay their college tuition! I was excited beyond compare and even told the children that Nanny was going to pay for their school. WELL, after the big andesine bust, which I was part of too, but got pennies to the dollar of what I spent, the chatter on JTV about tanzanite died down. By then I had spent several thousand dollars chasing that college dream.

First, I returned my item before the days but was still charged a re-start fee. Also they provide a return label but if you want to ensure they receive in time, you have to pay an additional shipping fee. This means to try their items. You will be paying about 14.00 dollars. They don't refund 100%. In addition, I have had items fall apart, break or the rose over rub off soon after 30 days. I have also seen the show use special color lens to enhance the stones. It seems their products are becoming cheaper but prices are being raised.

Bracelet and Necklace received were about 1/4 of the sizes they were advertised to be. Miniature models of what I was led to believe I was going to receive. The shipping charges paid plus those I'd have to pay to return the jewelry is too much. I have to cut my losses and just keep this "baby jewelry".

Have been a customer of JTV for many years. I ordered a loose stone, "Moissanite", 10mm round brilliant stone. Have been wearing Moissanite for many years and it still looks great, many compliments. When my order arrived, the stone was beautiful, however, it was a 9 MM, and would not work with my mounting. JTV was going to send a Smart Label, that did not arrive. I used USPS and insured the package being returned. JTV never acknowledged receiving the stone or crediting my account.

I had an outstanding experience with JTV. I am so in love with the birthstone ring I ordered. Love it! Very satisfied.

I have complaints about JTV misrepresentations of gem stones to scam the public in to buying fake blue star sapphires. Right now the show is going on with a man host and Michelle showing fake blue star sapphires and peddling them for real and rare blue star sapphires. I happen to know blue star sapphires. What JTV is peddling are lindi stars, manmade fake and phony stones. The real blue star sapphire is rare and I haven’t seen one in some years now. The color is much lighter blue with a beautiful star in the center that moves with every turn of the stone. What JTV is peddling a horrible manmade, ugly looking star in the middle of that fake very dark blue colored stone. The star is stationary and does not move. Also a lie when that crook told the public the stone had to be turned to a certain light to show the star... no such thing.