Jewelry Television

Advertised as light lavender/blue tanzanite ring, it instead had clear stones. Returned the two rings, asking for return postage cost to be waived. Customer Service continues to say color is not guaranteed. So beware, you too might get clear stones.

I placed an order for set of rings. Received them. Then I placed an order and account was closed. When ask they said I had outstanding balance and I have never ever ordered from them before in my life. After reading reviews it seems to happen a lot. If any money is taken from my account other than what is due I will report them for fraud.

I was referred by a friend to buy. I didn't knew Prepaid Cards cannot be used on StretchPay option. But their system didn't capture it neither. I received a threatening call that they had my Bank on the other line... (Prepaid Card no Bank) by Wendy Consumer Protection. Not saying anything about a prepaid card just that I can't share my card with my friend. Another harassing call... that then they noticed it was a prepaid card! That they will stop the order in the shipping department. In a minute another call that the shipping department released my order... they "shipped", took the money from the prepaid card and closed my account! Nothing was shipped and they stole my money! Do not trust them!

I had purchased from JTV 3 years ago. I moved. Didn't know I had outstanding flex payments after 6 months.. I got a bill at my new address 2 years ago, I called JTV to pay off, they said I can't. They sent it to a debt collector, I called debt collector and paid off JTV. End of story? Not even close... Bottom line. 1 year after I already paid the collection agency off, I recently saw 2 payments charged to my credit card from JTV for those same paid off 2020 FlexPays. They are thieves!!

My mother has an account and I have my own account. We both live in the same address. Our first name is the same. The difference is our last names and numbers. The first order was sent somewhere else and they blamed me and it was their site. They had to admit it after I placed an order by phone same thing happened to their representative. I was treated really really bad. Something they never cared. They just charge you. Then my mother asked about her account and they gave her all my information which is private and they have no permission to do so. They just apologized and threatened me because I did not accepted their apologies. If I comment on their page they hide it in order to scam other sellers. I have all the evidence needed. Be aware of the buyers of this situation.

On April 1, 2022, I had to change my debit card number. This happened because I gave out my debit card information to a company who purported to be PayPal, but was not. So I immediately notified my bank who then cancelled the old debit card and replaced it with a new one. I also immediately notified JTV that I had a new debit card number.

I have had a pretty good experience with JTV. I see reviews where people say something they ordered was too small or light in weight. The information they give you on the app is very specific. They give the dimensions of the item, the gram weight, material(s) description etc. The hosts usually have a ruler out to show how long and wide the item is. 10kt, 14kt and 18kt is just that. It can’t be CHEAP bc it is what it is. Gold OVER silver is way cheaper. You will save yourself a lot of return headaches, time and money if you really look at each item before you buy it.

Never had to file a complaint. First ever. Will never order from JTV again. They will really mess you over. Be careful. Do not set up payments. They will try to charge you three times as much. They have been taken out of my account like crazy and trying to tell me I owe them almost $1,000 when that not even halfway near that. Plus they sent me three necklaces and had only ordered one. All the same. Plus you have to pay $7 to return each item! I'm done with them and so is my mother.

I had spoken to several individuals regarding several returns, 16 total jewelry items in one return package, under “1” return label, that I had sent back for a refund on January 3rd, 2022. I received two separate emails from JTV regarding this return under return label # **, that JTV received on January 6th, 2022, per the email JTV sent to me. I spoke to several different customer service representatives and a supervisor as of January 11, 2022.

The ring I purchased was beautiful and a great value. I used a code that gave me $25 off and a $10 Kroger gift card. I never got the gift card and CS said I used the wrong code- How did I get $25 off then? CS did not seem interested in resolving my issue.