Jewelry Television Reviews

Purchase a diamond, simulated engagement ring faded very quickly. Poor quality customer service was not helpful. Do not buy anything from this jewelry site.

I returned a ring because it was defective and requested a refund to my JTV credit card. They gave me a merchandise credit instead of a refund to my JTV credit card. I marked R for refund and returned the item within 30 days. I called customer service for 2 days, requesting that the manager call me back. No response. JTV customer service is below standard, and a supervisor named Thresa is rude and nasty. She hung up on me after she told me she had to look at my return form to see if I really marked R for refund. I told her that I have a copy and I marked it R.

Have very nice jewelry. I only had several pieces of Bali jewelry, costing over $400. The only issue is the stones fall out. So you better get insurance. It makes me angry to see the more expensive, the more it falls apart. Cheaper jewelry seems to do pretty well. I just want to have it all, tested to make sure that the jewelry is what they say it is. I'm a longtime customer.

I ordered many, many rings over the last 4 years. They became poorer and poorer quality until now. The last shipment had two items you would throw in the garbage. I'm done with JTV. PERIOD.

Poor customer service, no credited for returns, jewelry is getting cheaper, thinner rings and other jewelry.

I am writing this hoping it will help others in the future. I had initiated a return for a ring I purchased within the timeframe for a full refund. Unfortunately, due to unforeseen circumstances, I couldn’t mail it out in time. Once things settled down I attempted to contact customer support three times to try and see if they could return it still for the refund because they gave a strict 30, then 60 day policy. They said no. Offered me no more than a 10 percent discount on another purchase. I had been a customer since 2018 and just recently purchased another ring.

This is not even costume jewelry. It is overpriced, poor quality, poor craftsmanship junk! I have inexpensive jewelry pieces from JTV and expensive. It's all the same. NOT WORTH BUYING. They refuse to post negative reviews on their website. Rings scratch! Bracelets and necklaces with cheap clasp. Jewelry that look like overly yellow fools Gold. Stones falling out of rings. The lost goes on. If you purchase anything from this company, keep the box and everything that came with the item. Do not remove tags. Keep everything you need to easily return this junk.

My fiancé purchased a ring to purpose to me with in May. His plan was to propose to me in November. He was told by a JTV user to purchase the ring on their site due to their competitive prices. He has never purchased jewelry before and did not purchase the extended jewelry safe warranty that JTV sells. Six months later, he proposed which was the happiest day of my life. I wore the ring about 3 weeks, I noticed brown spots on the shank. This ring has been in a box for 6 months, so there shouldn't be anything wrong with it. I reached out to customer service and they were willing to repair it for me. I spent $30 to ship the ring back to them, and waited the allotted 8 weeks to get it back.

This is very cheap costume jewelry. I am concerned because I purchased several items as Christmas gifts and spent a lot of money. It is only March and my items I got for myself have turned black and tarnished. My 90 days have passed slightly and they will not let me return the item. I sent them pictures of the jewelry which did not help. Plus it will not let me upload the pictures. Be careful when buying and I will not be a customer again.

They mislead in many ways. They magnify the jewelry they are selling to make it look much larger than it really is. Pay attention to carat weight. When they sell tanzanite, they try to make it appear very blue/purple, but if you read the product reviews, they buyers say the stones are very pale and not like as it appeared on TV. They sell more lab created diamonds than real. They sell strontium titanate as a diamond simulant, but they fail to mention it is only 5-5.5 on the Mohs hardness scale, and will chip and scratch easily.