Jewelry Television Reviews

I bought a Sterling silver with colorful stones. I bought it with in 2 months. I don't have any paperwork either. However, I took a picture. I don't think their bot cares! I'm very disappointed they couldn't respond. Stones shouldn't fall out!

I would give zero stars if an option. I returned an item online and the site stated that if I checked merchandise credit it would take hours instead of days. This was untrue as the credit took days!!! I contacted via chat and asked that I be issued a credit on my form of payment and was told okay. That didn’t happen. I received the merchandise credit after 7-10 days. I called customer service to request that the merchandise credit be issued to my original form payment and was told that it cannot be done. They have my money and will not return it to me! They have lost a customer and I will definitely advise others to not shop with JTV.

I wanted to buy a ring. They just happened to have a half size in stock. When I went to order they said they didn’t have anymore and I would have pay for sizing. Something like this always happens. No more. I’m done. Your chat service is a joke. Those people could care less if you're happy or not. They said it’s gone now. Oh well don’t really care either way.

There is zero concern for customer care. Any problems. And there will be some...are ALL YOUR PROBLEM. They just don't care about customers even if you have police reports and you shop almost daily. If something gets stolen from your mailbox they just don't care.

As of today iam giving jtv a F. I shopped with them before and was happy. Recently I returned two rings. They are only giving me credit for one. Two days on the phone and many hours and still no results. I am out $300 dollers. This is supposed to be fun. Too much stress for their mistake. Plus I returned them weeks ago. Returns used to be good. Not sure what they are doing these days. Buyer beware because you might lose. If you're lucky to get your refund it is going to be a headache even if you did everything right.

I would give 0 stars if I could. I'm being charged for two gold rings, when I only ordered 1. I returned the ring before Christmas and they said they never received. Spoke to someone about this and they said it was insured. Well, it's not. So now, I'm paying for 2 rings, of which I have none and being threatened to be turned over to a collection agency and have legal action taken against me because my account is delinquent. JTV is a scam. I've been with them for 25+ years and never encountered a problem like this. I'm closing my account and will be sure to spread the word about what they do.

I bought a 24K, 16-inch chain for $499. It was on clearance. No mention from anyone, that it is non-refundable. Called to return it, as it appeared 3 times larger on TV. First time I was informed clearance can't be returned. I will not purchase from a company that won't clearly state their policies.

Horrible. They charged 25% restocking fee so they kept 245 dollars of my refund on a defective ring that I didn't want. I returned it in unused condition. This place is highway robbery. They sell poor quality items then when you send it back they keep probably what the ring was worth to begin with and I've yet to see the check they supposedly sent. It's been several weeks

The prices have gone up drastically, like everywhere else, but I have been very happy with most of their jewelry. I have received many compliments. I am scared to wear it though, due to all the crime. Even their non genuine stones look real, but many thieves do not care either way. They will steal it either way, and murder you for costume fashion jewelry, especially since much of it appears to be the real deal. Truly sick world we live in. I cannot afford excellent quality large sized GENUINE stones, and LOVE lab created stones, CZ stones, moissanite, etc. I am into everything beautiful, cute, colorful, unusual, etc. What I am not happy about is when great items are discontinued. If customers WANT, then keep making more.

So this review starts when we were sent $20 cash to buy. I call JTV and they tell me we have a $66. Balance, that needed to be paid. Our card was hacked. I had called JTV right away and they tell me rep said ok and took our new card. So now. When I called to order a ring for my wife’s birthday JTV said I had to pay them the $66 before before I could use the $20 cash. The customer service person said they had no record of my new card. Plus I was supposed to have gotten an email about the $66 and she said. "Oh sorry. You didn’t." SO BEWARE OF THE WAY JTV DOES BUSINESS. WE have been customers for 4 years and have gotten over 40 rings. Not anymore. It’s not worth it. I was on the phone with them for over 30 mins and they had the nerve to say, "What else can I help you with."

Listen people, I’m from New York City. I own top quality jewelry (24k Gold bracelet, Ceylon unheated sapphire, a few ruby rings and an emerald from the Muzo mine in Columbia, which produces the best emeralds in the world). I’m not bragging, but you can find quality jewelry at good prices. I’ve heard nothing good about any of these jewelry shows. They sell “GARBAGE“ and they are targeting people who have no knowledge. If you’re from a big city you probably know quality. DONT SPEND YOUR HARD EARNED MONEY ON JUNK JEWELRY. I KNOW TOO MANY PEOPLE WHO HAVE GOTTEN RIPPED OFF.

I made a $600 purchase for a Christmas gift. The next day I received an email cancelling my purchase. But JTV never released the funds back to my back, I am still waiting and it 4 days past Christmas now. I had no money to buy another gift. I will never purchase from this company again.

Today is Christmas Eve, the liquid silver necklace I ordered for my granddaughter is not here. Took my money, the same old comment it’s in transit. Not good enough for me. I have been a customer for 26 years, I will certainly think about making it 27!!! Shame, shame, shame

After multiple harassing emails I decided to go ahead and order from these people. I was advised 2 to 5 of course I want this item before Christmas. Now is not giving me an update other than it's late. Do not waste your time ordering online from these people they lied about delivery time until you pay your money. Then they stay this out of their ends. I could have went elsewhere if it wasn't going to be on time. I did have that option. Poor customer service. Poor service overall not satisfied not knowing where my package is going to arrive and if it's going to be before Christmas or not.

Purchased this beautiful necklace August 2nd. Necklace fell apart November 20th and called JTV CSR. She sent me a label to return so they can either repair or refund it. Never received a call from them if receiving it or any info. Called yesterday, Dec 17th, put on hold for 20-30 minutes then I finally hung up. No one called me back. Called again today, Dec 18th. CSR told me that I can do an exchange or refund. My necklace was not available. Then she sent me to another person and they said I have to pay around $271 for repairs and it was past the 90 days. My item only cost $41. So now they have my $41, and my broken necklace that fell apart. I have nothing. Supposed to call me back after speaking to a supervisor.

I received a 3-tier Wolf Jewelry box that was clearly defective... The second drawer did not fully close. I provided pictures and sent it back and then only received a credit for the item itself, not the extra shipping charges for a large item. When I went to customer service, it had been determined that there were no issues, and the box was fine and not defective. NOT TRUE! The drawer would not completely close, which defeats the purpose of the "lustreloc", a key selling feature. I was advised to speak with a supervisor and give a number to call, which I did. After waiting on hold for about 10 minutes, a representative (not a supervisor) informed me that they would credit me, but due to previous returns on my account, I could not expect them to do much for me in the future.

I bought a Moda bracelet with magnetic closure. Put it on the first time and can't get it off! I called Customer Service and they advised I send it back. OK, with my arm too? Does anyone have a suggestion on how to get this off? Bought from JTV, it is a curb link bracelet with a hidden magnetic clasp closure.

This ring 2 months ago Quite pretty, but, had the ring 4 weeks.. After 3Rd wearing stones fell out. Returned the ring and was told that it was "heavily worn" therefore, "You won't receive refund of almost over 200.00." I am still waiting for 60.99 refund. First off, I'm a senior lady who doesn't leave the house so I don't know how it could have been heavily worn and I only wore it three times when my children came over. I don't know in what universe. It's okay to steal money. As we all know that ring will go back out after the repair as a pre-owned so they'll make double their money. They've become a bunch of thieves and I won't be purchasing from them again.

I purchased a cute necklace shown in tv, it looked very nice, visible, impressive. The necklace was glorified & enlarged about a a nickel size. What I got was a flimsy, poorly made, extremely small about 4 mm, dull, cheap. I was very embarrassed from my wife. I returned the cheap garbage and will never, never buy from JTV.

Do not fall into the trap of their auctions. It is a scheme to make you bid higher. Every time you make a bid, they prompt you by stating that someone has bid higher. When you bid again, they do not accept it and ask you to bid again and again. It is simply not worth it. An item as low as $30.00 increases to $139.00 is not worth it. Don't get sucked into it. Another factor is that they provide a time frame for the bidding, but that is fake. They increase the time as more people bid at the end. DO NOT FALL VICTIM! IT IS NOT WORTH IT.

I shopped for over 20 years at JTV they closed my account and asked me to pay and re-opened my account. Then I made orders and paid and they closed the account again. They cancelled two paid orders. They asked me for more money and would not re-order the cancelled orders. They are terrible. I am sorry I ever watched them, and the new hosts are younger and airheads. Don't support this business who claim to have value but still charge 3 times the value, instead of 5 times that is the usual mark up.

Updated on 10/16/2024: I recently returned a ring that JTV sold me that was used and had a crack in the band as if someone got it sized the last week in September 2024. They was supposed to exchange it for a new one. That did not happen. JTV returned the same broken ring back to me, but only redipped in rhodium or high polished. The cracked resurfaced within 3 days and the high polish or rhodium looks very bad now. I know it's the same ring and not a new one, because after they processed the return and shipped a supposedly new ring, I went and bought the same ring so I can compare the bands on the rings.

This relates to JTV auctions only. I have won 2 separate auction items as validated by emails from JTV. One item was a pair of earrings and the other a silver bangle bracelet with matching earrings. However, both "Orders" were canceled by them as if they never had the items to begin with. What was the sense in bidding and monitoring the items so carefully and faithfully to ensure that I won? I call that false advertising, bad business practices and deception!

I received a voice mail and that's very kind of you. Thank you very much.

Puchased clearance ring for 90 yr mom for this past MD. Told ring in brand new cond. Small stone on side snagged her dress. She loves the ring and cried when I told her I woud have to send it back. I spoke to a mgr Charlie and asked if he could refund some of what I paid and I would take to a local ** for repair. He bullied me, was rude and did not care how my mom felt. He refused to refund any of my money. His words, "TAKE IT OR LEAVE IT". This morning I took ring out of box and heard a noise, then shook the ring side to side next to my ear. The alexandrite stone is LOOSE. So my plan is this:

Beware of return fees with JTV. I finally bought a ring from them, I paid for expedited shipping but it did not arrive as promised before I left on a month long trip. Fast forward to one week over the order plus delivery date for returns allowed which was about 35 days. I had the ring in the mail opened it, was not what I thought it was, called JTV told since it was 37 days since I purchased I would not pay a return, restocking, etc. fee that totaled about $160.00. I would only receive $140.00 back. The original purchase was for $301.00. They make money on everything including not shipping on time and restocking. Never should have bought from them. Never will again. Be very careful if you do to return and keep records or they will charge you a 25% restocking fee and shipping. Not worth the hassle and charges. The ring is cheap looking too.

Ordered "genuine" Amber ring. Turns out it's NOT Amber ... it's literally made of plastic. SOOO DISAPPOINTING. The salespeople are extremely convincing and you want to believe them. This is the second ring I've purchased now. Both have been fake. How is that even legal?!

Updated on 09/06/2023: I have since filed a complaint against them with the Better Business Bureau. This is not right. Here it is almost September 6th - 5 days since the return was "received" and signed for by a "JATV". That was how it was signed. I returned the jewelry VIA UPS NEXT DAY AIR on August 31st. It arrived back at Jewelry Television's address on September 1st at 10:03AM! This is taking too long for them to process my return and refund my money! I don't want to hear their lame excuses when I know other "bigger companies" don't take this long to refund customers!

RUN, RUN as fast as you can! I spent over a thousand dollars with them. The stuff doesn't last. It falls apart right after you can send it back. The ring I bought and called them about has been repaired twice by 2 different jewelry repair shops. Both told me it was a terrible design and would not last. Guess what? Yes, correct failing yet again after another 200 spent on repairs. I called them again and they said I could pay them to fix it. What a racket, buy it, and then pay to have them fix it over and over again. They pretty much told me too bad, and we are so sad for you!

Advertised as light lavender/blue tanzanite ring, it instead had clear stones. Returned the two rings, asking for return postage cost to be waived. Customer Service continues to say color is not guaranteed. So beware, you too might get clear stones.