Jewelry Television Reviews

I also ordered 1 set of a 3 band rings on Bill Me Later. When I got the statement online, they had put 2 sets there instead of 1 set only and already took the money out. At once I emailed them back to cancel that whole order. I got an email back telling me it can't be done, the order is already processed. So I waited for the first order on stretch pay. The order was ordered on the 8/16/2014. On the 8/22/2014 I got the first order. When I opened the package looked at the invoice I couldn't believe what I read. Besides the first $47.98 they took an additional $182.76 out of my Visa.

On the 8/23/2014 the item with a letter were returned to JTV. They stole an extra $182.76 out of my Visa. On the 8/25/2014 I got 2 packages. I opened the smaller one and found a ring in there that was never ordered exactly like the one I had returned on the 8/23/2014, and again they took $47.98 out of my Visa. I opened that larger package and found 3 sets of those 3 band rings, of the same items that were never ordered and a statement that I wrote above what they stole out of my Visa. I added everything up. They stole without my permission without my authority $689.47 - items that were never ordered.

I would not have known that JTV stole that large amount if Wells Fargo wouldn't have let me know about an overdraft. I went to the bank to find out about the overdraft. They gave to me a statement where it shows what JTV stole out of my Visa. The packages were returned on the 8/26/2014 and to get all my money refunded or I will make big trouble. First they returned $594.70 after I emailed JTV customer service again. About my money they still owed to me $94.7. They refunded $28.00 and still owe to me $66.77 they will not return.

I emailed back. I gave them one week to return all my money they stole - a criminal act - or I will put an ad in the papers and all over the internet for people to stay away from JTV and JTV customer service. I believe they pocket the money. Reason when I emailed to them if the president knows what's going on at customer service, they right away refunded that first $594.70. People who deal with JTV should check their bank statements very carefully. JTV customer service will steal them blind. Better yet, stay away from JTV and JTV customer service. They could be the next victim. I believe they did that to me. They are stealing from a lot of trusting customers.

I called JTV and gave them my story and how I felt this situation was just like the andesine lawsuit. I ask if they would buy them back at what I paid for them. The manager wrote me back and said the return time had passed and they could not take them back! Can you imagine, I was offering them their own treasure-trove of gems back, that were going to be priceless by their standards! These people are liars, cheats, and frauds. I hope to see a class action suit regarding their lies and the whole bunch of these frauds put in jail. JTV needs to go down.

When placing a call to find disposition of transaction, the CS man was adamant that Stone had been measured and was the correct size. He also relayed they never cover returns if there is nothing wrong. It was explained to me how the process works and how tight their regulations are adhered too. This being said, is the recent past I was shorted a product, and had to sign a legal form before being able to receive a credit, however, when they sent two very large beautiful rings, by mistake, I had to sign nothing. The Smart Label was sent to me in a hurry. Am sure the rings were expensive, yet they refuse to cover $10.32 postage because of their mistake. As a customer, it seems there is no regard for my being treated fair. Be aware of their policies and procedures, and know they are not designed for us, the consumer.

Every time the real authentic blue star sapphire is turned the star is there and moves with the stone. Just like the opal the colors are moving with every turn of the stone. Like dancing also the blue star sapphire is highly expensive and hard to find... JTV peddles those phony blue star sapphires for $ 40.00 and $ 70.00 the same with the pink star sapphire. Those crooks, the hostesses scamming, lying and swindling the public with fake gemstones... And people who don’t know the difference will fall for those scams. JTV should be stopped from scamming and lying to the public with fake gemstones. The same with the real alexandrite, JTV peddles a fake and phony manmade stone as the real Russian alexandrite. That stone has been manmade since the 60th.

I owned a real alexandrite for a short time. I had it set in a gold setting and lost the stone. Here is what the real alexandrite looks like... The stone is cut flat on the bottom very little faceting on the top, large table about a little over 1 ctw. The color of the stone... a muddy color, solid can not be seen through. Looks just like a regular larger brownish looking pebble. But when the stone is turned colors appear red, orange, green. It’s a phenomenon. It does not have to have any special light. I turned it in the store on the counter, the rarest of all gemstones on the planet. This gemstone is not around anymore and worth a fortune. I took it to Mayors. They hadn't seen one in 10 years. Also when I had it set, the lady came running up to me asking me if I knew what I had. I told her yes, she had only once in her lifetime seen one. That is the reason I believe that JTV is peddling fake and phony manmade alexandrite for real Russian alexandrite.

Very few people ever have seen the real rare alexandrite, not even a handful. That is why JTV is scamming the public with the fake stone and telling the public the stone they peddle is the real alexandrite. It’s not. It’s fake and phony and the hosts and hostesses from JTV scamming and swindling the public with those phony stones. I had several bad experiments with JTV, but the last one did it. I ordered one pair of moissanite earrings, $ 152.00 on stretch pay. In about 5 days I got the package. I opened it and found 2 pairs of those earrings. They took out of my account one stretch pay, plus $ 152 for that other pair that was not ordered.

I immediately shipped both pairs back letting them know that they stole $ 152.00 out of my account without my permission... and at once to return my money back in to my account letting them know over and over the nerve they had to steal money out of my account without my permission. I only ordered one pair of those earrings not 2, one on stretch pay, that was all. I don’t know if they hostages taking it on themselves to scam and lie to the public or they get trained by JTV. They are claiming to know all about gemstones, but as it shows they haven’t got the faintest idea about gemstones.

I asked for someone there that works there to get the information for me. The chat representative responded that they could NOT GUARANTEE me the information!! Then they asked me for my e-mail so they could send me information that they just typed and told me that they could not guarantee!!! I typed back that was illogical and made no sense. What good is your information if you can't guarantee what you are telling me? I again requested one of their certified gemologists that works there to answer my question. The chat representative told me that if I didn't give my e-mail to them at that time, they would close out our chat window and they would begin to help another customer!!! I told them, "How rude!!!!"

I told them I would be glad to give them my e-mail if they could ask a gemologist or their buyer the information I was requesting. I said surely someone there knows the answer to my question? The Chat representative closed the window on me. So I tried another representative, same questions, same run around and same rudeness. So I tried again. By this time, they were obviously talking about it amongst themselves because this one began to argue with me that the other representative had done the right things and said the right things to me. Do you realize that there are inferior lab created that look cheap and then there are great ones that you can't tell the difference even to a trained gemologist? All I wanted to know is which method they use? I was told by the rep, "I can't guarantee that information." I will no longer do business with them for this reason.

I was also charged a shipping fee due to it being credited instead of being replaced. I spoke with 2 different customer service reps that talked to me in a very rude and unprofessional manner. I asked if they were calling me a liar, because there was noticeable damage to the ring that was sent back, I never received any kind of apology, but was told that if I would like to reorder the ring I could and of course with yet another shipping and handling fee. I paid off my JTV card after receiving my credit and cancelled my account. I will never order anything else from these people. Since Jerry Sisk died, their quality and service has gone downhill. I'm just glad that they have so many customers that they can afford to be mean to a few. I have since received an HSN card and have had no problems with them at all.

Ordinarily, this wouldn't be much of a problem but considering the contents were worth well over $1000, it has definitely been a major problem. I was told that when Jtv had called UPS, the packages were supposedly never delivered. However, since I received date and time confirmation, I preferred to believe the report UPS gave us. So, I can only conclude several scenarios: UPS is completely incompetent or whoever signed the receiving manifest from UPS had stolen the package. Or Jtv is ripping customers off to gain payments from customers that have already returned orders while never losing inventory therefore gaining twice the value of jewelry. So, I can only assume these kinds of ''mishaps'' happen to hundreds or even thousands of customers a year. I'm sure before long, everyone will know what kind of business Jtv is, especially compared to other similar businesses out there.

I called and wanted to speak to a supervisor. This woman, just kept talking and called me Miss by my first name, how rude. I lost it. I do not like to be lied to first of all. Texas justice, we confront the person and do not hide behind a phone or laugh as she did. When I said me and my husband may just come up there! He just got back from the service and was injured in Iraq. While he was fighting for this country and I was waiting, (worrying) they were sitting on their A$$, lying! All I wanted was something pretty to wear and look good. Do they care, no. They do not care about anything, except embellishing everything about their products for the almighty dollar.

I purchased a watch by the way and it was supposed to be tigers eye, then I received a letter (still have It) saying it was not real tigers eye! Wow, Con artist are allowed to come on your T.V. and try to sell their junk and then want you to wait for a refund, until they can do what ever they have to do, process. Lie to you about when you will receive it back! I wish someone would have a say and check all these jewelry places out. Put a stop to all the deception. They are ripping people off with deceptive issues and have just gotten worse & while they get even more worse. They are making a fortune, just off what people keep that is bad products. Rose gold wearing off, pearls falling out, gems not what it is suppose to be! (fake). Most is bait and switch and they will send a good one, once in a blue moon. Just enough to keep you hanging on!

Who watches over these people? If they were in TX they would not be so bold. Still hide behind everything and think, they are untouchable because, they have got by with this, so long. We just want to be treated with some respect and our refund in a more timely manner. They however, just want to get rid of you, if you are not placing an order! No matter what they have to say! I am a person that will not keep my mouth shut, especially when I know these people are cons. We will not be making a purchase of a morganite ring. Do they care, no. There is another sucker around the corner. One address says Hayfield, should say hayseed! Hillbillies have come up in the world! Ain't much gold nor silver in them nor fields! Crooks, Crooks and lies in them thor hills. Do not mess with Texans!

According to the tracking number, they received the ring back on September 29th 2011. I received an email on October 5th 2011, stating that they just received my return and it would take another 14 days for the credit to be processed to my credit card. This is ridiculous and when I called their customer service, the representative basically just laughed at me and said have a nice day.

Don't buy from JTV. They are selling junk and when you try to get your money back, they hold it for an extended period of time. It does not take 14 days to electronically credit my account.

Five days later, I finally got my package and after opening the package, then opening the big bag inside the package, then the small box inside the bag, and finally the tiny bag of gems inside the box, my hopes were dwindling. Needless to say, I was very disappointed. The gems, though plenty, were much tinier than I could have anticipated, and way too small to be used individually. I decided not to return them and, instead, lumped them together and gave them to my grandmother, who makes jewelry and would make better use of them than I would.

That, however, wasn't the problem. Less than two weeks later, I get a letter in the mail from my credit card company saying that my account has been temporarily frozen. I call them up and ask about the matter. Apparently, two fraudulent charges were made against my account two days after I ordered from Jewelry Television. One was by "Moniker Online Services" for $100 and the other was by "Hosting and Domains" for $155.90! The only reason they didn't go through was because I hardly ever use my card, and never for that much.

I was reminded that some companies that sell goods online or by phone (and even in stores) may take your financial info and sell them to other companies. I had to report my card to Lost and Stolen Accounts and destroy the card. I called JTV right away and asked them to remove my information form their files. The representative didn't even ask why or express regret, which tipped me off to, perhaps, how often they get account cancellations.

I know it was JTV because, before that, I hadn't used my card literally since 2008. I then contacted the Better Business Bureau. I won't be ordering from JTV ever again, needless to say. I have since used my card with HSN (twice), and have had no issues, so I know it was company-specific.