Jewelry Television Reviews

I purchased a ring from JTV and was pleased with the quality. However, it didn't fit so I tried to exchange it for a size up only to learn that you can't exchange items for a different size, only the same size. That policy makes no sense because customers don't have the luxury of walking into the store and trying it on to ensure it fits. Furthermore, it states nowhere in the return or exchange policy that you can't exchange items for a different size. Two different customer service reps checked and found it wasn't in writing but it's simply their "policy". To add insult to injury, you have to wait almost 2 statement cycles before the funds are credited back to your account. The rep told me to go ahead and purchase in the size I want. Are you kidding me? JTV will not receive another penny from me!

I recently purchased a ring from this company and never received it in the mail. When I called to inquire about it, they said that it was shipped more than a few weeks before. I had already paid for it, so the representative said that they will try to resolve the matter by either shipping another one for me or by refunding the purchase. At this point I was ok with either. I just wanted to have one or the other. A few weeks later I still didn't receive anything from them, so I called again. This time the rep said to me that I should contact my local post office, but they didn't ship another one to me. It has been a few months now and nothing was done. They took my money and never sent me the ring I bought. These people are a huge rip-off, so please don't let it happen to you. It will never happen to me again!

As a business venture, I had recently ordered my first jewelry from Jtv and a lot of the merchandise was broken. I returned the shipment via UPS and the merch. was not removed from my card. When I called, Jtv told me that they never received the packages. I checked with UPS and they told me the date and time Jtv received and signed for them. I called Jtv back and told them the info I got from UPS and I was told they would call me back. When Jtv called, I was asked the name of the person that signed it which, of course, should not be my job to do all the researching.

This is not the first time this has happened but is definitely the last time. I bid on the JTV auction site and won the item! The item never arrived because JTV did not even have the piece of jewelry in stock! Call it misrepresentation or something else. With computer inventory, this cannot happen. Selling an item on an auction site and you do not even have the item in stock! This auction site needs to be shut down! I called JTV to complain and they just said, "Sorry, we do not have the item in stock" and the company had mailed a letter to me. I have not received this notification letter.

I won an auction on Feb. 20, 2012 for a .70 ctw blue diamond. JTV has put my order on hold and is rebidding the diamond. The order screen shows the diamond with other items I bid on. The same item n for the diamond is on the one they are auctioning off again, and it closed 2-29-12. I show on the bid screen that I won that diamond and it also shows on the order screen as well. I have sent emails to Bill Kouns, co-founder of the company, and to customer service showing screen prints of both my bidding history screen and order status screen showing the diamond as auction closed and on the status screen item being processed. The image of the diamond is the same image of the one I bid on and won. JTV is scamming again.

I have received several rings that have been poor quality among other things. I kept a few to avoid a hassle. But, this last one, I sent back with the so called smart label. I have spent quiet a bit over the years. So, I do know they have gotten worse. They take my money out within 48 to 72 hours. Why should it take them so long to refund? They told me it would be refunded on the 16th of Dec. (today). Not in my account today. This is after they received it back on the 8th. Now, they are telling me after midnight when it processes. I wanted the refund before my husband purchased a morganite ring for me!. We thought maybe a higher price ring might be good and a 5 star rating, I wanted that for Christmas. Now, tomorrow is Sat. and if it's not refunded or even if it is, it will not be here by Christmas unless we pay an outrageous amount for shipping. (We are Not buying it, now!).

I returned a ring in which the diamond quality was very poor. The diamonds were very cloudy looking.

Well, I ordered a "parcel" of mixed gems from JTV. They were several carats of mixed gems that looked beautiful and sparkling on television. I had planned on giving them to each of the women in my family as a small gift. I called and ordered the product, reluctantly using my credit card (which I never use, but didn't want to use my debit card for ordering something over the phone--and good thing I did not). They took my information and created an account for me, so I could order faster the next time, and put me down for two-day shipping. Fine.

and bought approximately $28,000.00. On 2/28/2010, I went to a trade show and was informed that the Andesine was a scam making it worthless. Prior to 2/28.2010, I was not notified in any way i.e. phone, letter. I tried to take action with Jewelry TV. They said I was past the time for a rebate. I am disabled and that I have been scammed. Please help me.

I would like to know how these shopping channels can get away with the lies @ resale values of gemstones and nothing ever happens to them. This happened to me 6 yrs ago after my husband passed and I was in the midst of a deep depression. I purchased these gemstones with the intent of either making jewelry with them or holding and reselling. As the "HOSTS" were saying to do. I can't give these away. I spent thousands of my late husbands insurance money on this and I'm disabled also.