Philips Sonicare Reviews

I am writing to formally document a deeply frustrating customer service breakdown by Philips North America regarding a defective Sonicare handle utilized for daily medical and hygiene care for a special needs household member. While I understand and respect corporate warranty boundaries, the structural workflow and communication model used by your support representatives represent a severe failure of operational integrity. The timeline of this breakdown includes the following critical issues:

It was a gift that worked great for a couple of months. Then it just malfunctioned and couldn't control on/off anymore.

Been using Sonicare since 2000. Replaced our older Sonicare toothbrushes with Sonicare HX686 last Nov 2025. Both new toothbrushes failed shortly after using them. The toothbrush heads suddenly stopped fitting. COSTCO sent replacements and both new replacements toothbrushes also failed. We bought a multi-pack of C3 heads to see if that was the problem. None of the new C3 heads properly fit the new toothbrushes. After spending over $200, we got ripped off. Online Philips customer service chatbots don't give me more than 60 sec before disconnecting. Forced me to retry the whole process 3 more times with no success. Took 2 calls to speak to a human. The older models since 2000 were better built and more reliable. DO NOT WASTE YOUR $$$ ON NEW PHILIPS SONICARE TOOTHBRUSHES. There are more reliable, higher quality alternatives that are cheaper.

It’s good while it lasted. For a product at this price point, I am very disappointed with this toothbrush. After just 2 years, the power button just suddenly stopped working. I have never dropped the toothbrush. It still charges so it has nothing to do with the battery. In comparison, my previous Oral B lasted over 10 years until it stopped charging. I wasn’t expecting to replace something so soon. Definitely NOT buying this piece of crap again!

Phillips Sonicare called me after I posted this review - to explain the customer service issues and rectify the situation. It might have taken longer than wanted, but in the end they resolved the concern.

The card inside the box offers a free brush head upon registration. I registered and immediately got a message the free brush head program has been discontinued (how odd!), but please use the attached discount code. No discount code attached. Super disingenuous. My hopes for their extended warranty (or any warranty) holding up are low as anything.

I got the sanity care Phillips to brush it. Looked so weird with a white bristle head and a black body. It looked so darn weird and it's driving me so crazy like. What? And it's kind of driving me so crazy.

Model 7500 was advertised with three different heads. It came only with two and they were both the same. Okay, upon registering, I was supposed to get another free one -- plus and extended warranty. As soon as I registered, a message came through stating that this offer has been discontinued. The app functions only with the latest iPhone OS--which I don't have, since my iPhone is an older model. Now I need to buy a newer iPhone so I can enjoy the benefits of this smart toothbrush. I could have got an equivalent, dumb one, at 1/4 of the price. Don't even want to think what happens if the toothbrush goes bad, as it is very likely to, based on the reviews below. The website is so cleverly designed that I couldn't find a way to contact their customer support. Thank you, Philips. Not likely to buy anything from you again.

Philips staff acknowledged during a customer service call that the product is defective, and similar issues have been reported by other customers. Philips replaced my original electric toothbrush at the time of purchase; however, the replacement failed with the same issue after approximately one year. I also received conflicting information from Philips customer service regarding the warranty—one agent stated that the two-year warranty resets with each replacement, while another stated that the warranty applies only to the original purchase. Based on this experience, I do not intend to purchase Philips products again. The issue is the motor get very noisy and loud and the head where the toothbrush head is attached gets wobbly and thus the loud noise that is way too loud. Just google on the issue and you will find tons of consumers complaint about that issue.

Purchased a Philips Flosser 7000 In Aug. of 2024, it has a 24 month warranty. It started leaking after 16 Months of use. I called and talked to Justin at Philips to get a replacement under the warranty. He only offered a 25% discount on the purchase of a new one, because I purchased it on eBay. They do not honor warranty if purchased on ebay. I did not accept the discount. I will purchase another brand. I am through purchasing any Philips products.

The product itself was fine except it has a major design flaw. I had a portable water flosser, and it fell. The nozzle snapped off and a piece of it was left inside the unit, unable to be removed. I called hoping that there would be some troubleshooting advice but they don’t even attempt to do that, just rush to replacing the machine and considering it waste.

Bought my first Philips Sonic Care electric toothbrush for $100. After just over 3 months, toothbrush head is loose. Unable to dismantle toothbrush like in a DIY video. Unable to return since it's been more than 90 days. Very poorly made! $100 down the drain!!! NEVER EVER again will I purchase a Philips Sonic Care toothbrush. Will gladly go back to the very, very reliable Oral B!!!!

On and off button is basically inop. Have to bush very hard with fingernail in the right spot to get it to turn on or off. Reminds me of junk from China. Oral B for ~$40 much better equipment for long term.

In this day and age, it is hard to find products that last. I have had my Sonicare toothbrush for over 10 years. 10 YEARS! I have dropped it a couple of times. Now it sounds like an airplane taking of but I will be getting a new one. Great job Sonicare! Thank you

Had Sonicare toothbrushes for years. Updates to the new Diamond clean. Dropped it on a padded vinyl bathroom floor and it ceased working. Called customer service and only will to give 20% off new one at list price. If you pay $200 for a toothbrush, you’d think they’d engineer it better to take a 3 foot fall or work with the customer more to ensure my satisfaction.

Got a tooth brush from Philips! My paint is coming off my tooth brush and going inside my mouth..! I am reaching out to the health department. Would not recommend, switching to a oral b. Would never buy their product again.

Philips has horrible customer service and does not honor its warranty. The stem on my 1.5-2 year old Prestige 9900 toothbrush (a gift) has become wobbly and as a result, the toothbrush makes strange noises. I've been given the run-around at Philips and have twice asked for a supervisor. Their business model seems to be delay, delay and delay....hoping that their customer will tire and perhaps purchase another toothbrush. I've called at least 6 times...Once I was promised a new handle and of course, it was never sent to me. Just awful customer service! Buyers...you are warned!

My Philips Sonicare toothbrush failed after approximately 1.5 years of use. The specific issue was a failure to reliably turn on and off, then a complete failure shortly after that. I contacted Philips to report the issue and submit a warranty request, and they denied my claim – with no explanation. I will not buy Philips products again and would discourage others from buying their products, as well.

While the product is definitely better than older models, the new toothbrush heads degrade very quickly, over weeks not months. The plastic coating on the head wears off, leaving a rubber like substance around the brush head. All I can think is it’s degrading microplastics into my mouth

I absolutely love my Philips Diamondcare toothbrush but I am very frustrated that the battery only lasts a couple of years. I’m on my third brush and, with each one after a couple of years, the whole unit starts to vibrate very noisily. My first brush I replaced thinking it may have been dropped. After a couple of years my second and third units also started vibrating noisily. I was able to fix the vibrating on my third unit by following a youtube video but, since then, I will have to replace the whole kit because the brush battery died (as did the second unit). To buy a whole new kit is 300$. I expect more than two years use for that kind of money. I called Philips and they DO NOT sell replacement handles. I have multiple sets of chargers, glass chargers and travel cases, and I do not need anymore. For that reason I would not recommend this product.

Just bought Sonicare 4100. I got home and discovered there’s no charger, only a USB plug. (This IS stated on the box but I never even imagined to look: does it have what I need to charge it?) Stupid change. Who has a place to plug in USB in the bathroom? Now, I have to go out to get a converter. When you buy something the product should include what’s needed to use it! NOTE: I’m fairly tech proficient, and this just was a totally unexpected!

I called customer service this morning concerning my Sonicare electric toothbrush. I explained to the gentleman that the stem that hold the brush had broken. He told me I was out of warranty, however he was going to replace the unit anyway. I was amazed, I was ready to send it in for repair. It is so rare anymore that a company stands by their product. Thank you Sonicare.

The Sonicare brush has a flexible elastomeric on-off button which when pressed contacts a micro switch located underneath. The material deteriorates with use leaving the owner with a working toothbrush which cannot be easily turned on or off. I contacted their parts distributor (Encompass) who informed me that “the part has been reserved by Philips for warranty purposes only”. They suggested that I contact Philips directly. When I contacted Philips on the number given to me I was referred back to Encompass. The representative was courteous but offered no help. My conclusion, if you want to purchase a quality item that can be repaired, don’t buy Philips.

I bought 6100 Protective Clean power toothbrush. It lasted exactly six weeks. I contacted their customer service department several times. Always given the run around. End result, complete refusal to exchange or refund. Absolutely terrible service and the products. I lost $130.64 on a product that lasted six weeks. I ended up buying an Oral-B toothbrush and I am happy to report it is exceptional, it works perfectly. My recommendation, buy Oral-B not Philips Sonicare.

My previous Sonicare had a charging station and it worked for many years. The model I have now seems to have a battery pack that is soldered in. What am I supposed to do when the battery light is flashing and the thing won't work. I can't just slip in batteries or use a charging station, and that makes this toothbrush a piece of crap. I have to buy a new toothbrush and it will not be Sonicare.

We've been using Sonicare toothbrushes for over 20 years. Many of the older models held up extremely well and lasted several years. Over the last 3-5 years though we keep having problems with both the heads and the toothbrush handle. Sometimes the shaft comes loose and ultimately stops working, other times the replacement brush head comes off from vibration. The brush heads are not cheap and Sonicare does not stand behind them. I also found that the model A3, All-in-One, is especially unreliable. I liked the option of getting the all-in-one vs picking gums, or whitening, whatever, but it just never stayed on.

I’ve been using these toothbrushes for many years. The first one lasted for about 3 years, and ever since then I’ve been lucky to get more than 18 months out of them. The most recent one just stopped charging today and is only 6 months old, I love them when they work but I think I’ll be choosing a different brand going forward, they’re far too expensive for how often they break.

I had no problem with my toothbrush. In fact I had auto-ship on the replacement heads. But when I changed my charge card, I had to call them to give them the new number. The woman I spoke with in customer service could not help me with that, and said someone would call me back. No one did, Next week I called again she said someone would call me back, and I told her that they are not going to be able to charge it unless I give someone the new number!

The toothbrush comes with USB A charging dock which is already outdated, the “Register now for a free brush head offer” was invalid. Light and comfortable to hold, $55 total as of March 29th 2023. Less plastic, but still profit driven product.

Purchased the product under 6 months ago and used it only a few times. Product literally came apart. Contacted Philips and they refused to replace it. Simply put, I will not be purchasing Philips products going forward.

My husband and I had bought Sonicare Philips toothbrushes from her dentist at first they worked wonderful. After two years my toothbrush stopped working all together and now my husband‘s shaft of the toothbrush is broken. I called Sonicare toothbrush company, they do not back their products up. So we are left with two broken toothbrushes almost $200 each and we wasted our money on a product that was not backed up... They said there’s nothing they can do for us. So that’s up to you if you would like to spend $200 on a toothbrush that breaks within two years.

Have used the Philips Sonicare for many years, and have always experienced the battery going dead after just a year or two. The real clincher though was when we purchased one of their Sonicare toothbrushes just 6 months ago, and it's now unusable as it is loose and makes an awful buzzing noise. At this point we are fed up with their faulty product, and moving on with another brand.

In July -2020 I purchased 2 Philips Sonicare toothbrushes and subscribed to their quarterly toothbrush head replacement program. I received about 2 replacements and they stopped coming. Called customer service to try to troubleshoot and their customer service subscription team barely speaks English. I kept being told that I had reached the subscription customer service line but that particular person didn't have access to the subscription accounts. Each person kept transferring me back into the queue and gave me the same line. I can't get this resolved so I cancelled my subscription and will just get replacement heads from Amazon. Meanwhile they collected months of my subscription fee. Thieves.

I bought a Sonicare toothbrush that came with an ad to claim a free toothbrush head. Long story short, the only way to get the free brush head is to join a subscription. I did just that and then attempted to cancel the subscription after receiving my free brush head. They basically make it really difficult for you to cancel. I followed the instructions and it won't let me access the 'subscription details' due to an internal server error their website has. Everything else on the account is accessible but that. I even called in and they won't cancel it for you. Even after I stated the error I kept coming across they stated I would not be charged. However that was not the case.

Horrible customer service is a understatement, money back guarantee is non existent. Product is trash. 1.9 rating reflects this. Wasted my time from the time of purchase trying to return, with only more hoops to jump through in the end 2 weeks later no resolve on this issue. Buyers be aware of this company. They do not care about the customer. I wouldn’t recommend Phillips Sonicare to my worst enemy.

I have purchased their toothbrush and AirFloss. Both products' batteries have failed on the first occasion within the 2 yr warranty and so after long calls I got replacement. Then the replacement units batteries died just out of the warranty period the toothbrush first. They offered me a discounted unit, which failed in the same manner. Today my replacement (May 2019) AirFloss died and after another long call they have offered a discounted unit. I purchased a new Oral B toothbrush ($60) as recommended by Choice.

I bought this toothbrush, thinking it would actually do something. I've tried everything and all it does it buzz for a second and then it stops. The toothbrush head surface area is also incredibly small, so it doesn't even function as a manual toothbrush. Completely worthless trash, you'd get better results from a $1 manual brush!

I had my first Philips Sonicare purchased for me and was impressed. I later purchased the latest model and after 12 months the toothbrush started to lose power and randomly turn itself on and buzz loudly. Could stop the noise until battery had run down and now doesn’t even turn on. Very disappointed for the expensive price.

I was so happy that I got one of these toothbrushes. Unfortunately, I’m Not happy with what I did. I used the same Oral B electronic Recharging brush for at least 13 years!! I still have it and it’s still working. I’m going to have use it again. Well about a year and months ago Costco had a sale on Philips Sonic Toothbrushes. I got two. About early this summer I noticed my brush although charged was low on power. I changed the brush head assuming that maybe it was faulty. Nope, the brush itself was the issue. The more I used it the worst it became. Today I manually brushed my teeth with my electric toothbrush! A complete waste. I’m so upset and dissatisfied with this brand that even a new one isn’t worth my attention. In the morning I will be using my now almost 19 years old Oral B to get the job done. DON’T WASTE YOUR MONEY OR TIME. TOTAL JUNK!

My husband and I bought our first set of Sonicare toothbrushes in 2016. Just after the 2 yr warranty period, mine stops working altogether. 2018 we buy the new Diamond Clean set. Not even one year later that one stops working too!! Got the run around when I put a claim in for a replacement. We bought ours at Costco and provided the receipt as requested. The CS rep for Sonicare said that they do not honor the warranty if not bought directly from Sonicare!! What??? Strangely enough, I received a replacement brush in the mail anyhow. It wasn’t packaged "properly“ but looked new nonetheless. Well guess what? Again not even a year later it’s doing the same thing!! It has stopped working. I’m so over these toothbrushes. I love them when they work but they cost way too much to have this many problems and such horrible customer service!