Philips Sonicare Toothbrush

I’ve been using these toothbrushes for many years. The first one lasted for about 3 years, and ever since then I’ve been lucky to get more than 18 months out of them. The most recent one just stopped charging today and is only 6 months old, I love them when they work but I think I’ll be choosing a different brand going forward, they’re far too expensive for how often they break.

I had no problem with my toothbrush. In fact I had auto-ship on the replacement heads. But when I changed my charge card, I had to call them to give them the new number. The woman I spoke with in customer service could not help me with that, and said someone would call me back. No one did, Next week I called again she said someone would call me back, and I told her that they are not going to be able to charge it unless I give someone the new number!

The toothbrush comes with USB A charging dock which is already outdated, the “Register now for a free brush head offer” was invalid. Light and comfortable to hold, $55 total as of March 29th 2023. Less plastic, but still profit driven product.

Purchased the product under 6 months ago and used it only a few times. Product literally came apart. Contacted Philips and they refused to replace it. Simply put, I will not be purchasing Philips products going forward.

My husband and I had bought Sonicare Philips toothbrushes from her dentist at first they worked wonderful. After two years my toothbrush stopped working all together and now my husband‘s shaft of the toothbrush is broken. I called Sonicare toothbrush company, they do not back their products up. So we are left with two broken toothbrushes almost $200 each and we wasted our money on a product that was not backed up... They said there’s nothing they can do for us. So that’s up to you if you would like to spend $200 on a toothbrush that breaks within two years.

Have used the Philips Sonicare for many years, and have always experienced the battery going dead after just a year or two. The real clincher though was when we purchased one of their Sonicare toothbrushes just 6 months ago, and it's now unusable as it is loose and makes an awful buzzing noise. At this point we are fed up with their faulty product, and moving on with another brand.

In July -2020 I purchased 2 Philips Sonicare toothbrushes and subscribed to their quarterly toothbrush head replacement program. I received about 2 replacements and they stopped coming. Called customer service to try to troubleshoot and their customer service subscription team barely speaks English. I kept being told that I had reached the subscription customer service line but that particular person didn't have access to the subscription accounts. Each person kept transferring me back into the queue and gave me the same line. I can't get this resolved so I cancelled my subscription and will just get replacement heads from Amazon. Meanwhile they collected months of my subscription fee. Thieves.

I bought a Sonicare toothbrush that came with an ad to claim a free toothbrush head. Long story short, the only way to get the free brush head is to join a subscription. I did just that and then attempted to cancel the subscription after receiving my free brush head. They basically make it really difficult for you to cancel. I followed the instructions and it won't let me access the 'subscription details' due to an internal server error their website has. Everything else on the account is accessible but that. I even called in and they won't cancel it for you. Even after I stated the error I kept coming across they stated I would not be charged. However that was not the case.

Horrible customer service is a understatement, money back guarantee is non existent. Product is trash. 1.9 rating reflects this. Wasted my time from the time of purchase trying to return, with only more hoops to jump through in the end 2 weeks later no resolve on this issue. Buyers be aware of this company. They do not care about the customer. I wouldn’t recommend Phillips Sonicare to my worst enemy.

I have purchased their toothbrush and AirFloss. Both products' batteries have failed on the first occasion within the 2 yr warranty and so after long calls I got replacement. Then the replacement units batteries died just out of the warranty period the toothbrush first. They offered me a discounted unit, which failed in the same manner. Today my replacement (May 2019) AirFloss died and after another long call they have offered a discounted unit. I purchased a new Oral B toothbrush ($60) as recommended by Choice.