Philips Sonicare Reviews

It was a gift that worked great for a couple of months. Then it just malfunctioned and couldn't control on/off anymore.

Been using Sonicare since 2000. Replaced our older Sonicare toothbrushes with Sonicare HX686 last Nov 2025. Both new toothbrushes failed shortly after using them. The toothbrush heads suddenly stopped fitting. COSTCO sent replacements and both new replacements toothbrushes also failed. We bought a multi-pack of C3 heads to see if that was the problem. None of the new C3 heads properly fit the new toothbrushes. After spending over $200, we got ripped off. Online Philips customer service chatbots don't give me more than 60 sec before disconnecting. Forced me to retry the whole process 3 more times with no success. Took 2 calls to speak to a human. The older models since 2000 were better built and more reliable. DO NOT WASTE YOUR $$$ ON NEW PHILIPS SONICARE TOOTHBRUSHES. There are more reliable, higher quality alternatives that are cheaper.

It’s good while it lasted. For a product at this price point, I am very disappointed with this toothbrush. After just 2 years, the power button just suddenly stopped working. I have never dropped the toothbrush. It still charges so it has nothing to do with the battery. In comparison, my previous Oral B lasted over 10 years until it stopped charging. I wasn’t expecting to replace something so soon. Definitely NOT buying this piece of crap again!

Phillips Sonicare called me after I posted this review - to explain the customer service issues and rectify the situation. It might have taken longer than wanted, but in the end they resolved the concern.

The card inside the box offers a free brush head upon registration. I registered and immediately got a message the free brush head program has been discontinued (how odd!), but please use the attached discount code. No discount code attached. Super disingenuous. My hopes for their extended warranty (or any warranty) holding up are low as anything.

I got the sanity care Phillips to brush it. Looked so weird with a white bristle head and a black body. It looked so darn weird and it's driving me so crazy like. What? And it's kind of driving me so crazy.

Model 7500 was advertised with three different heads. It came only with two and they were both the same. Okay, upon registering, I was supposed to get another free one -- plus and extended warranty. As soon as I registered, a message came through stating that this offer has been discontinued. The app functions only with the latest iPhone OS--which I don't have, since my iPhone is an older model. Now I need to buy a newer iPhone so I can enjoy the benefits of this smart toothbrush. I could have got an equivalent, dumb one, at 1/4 of the price. Don't even want to think what happens if the toothbrush goes bad, as it is very likely to, based on the reviews below. The website is so cleverly designed that I couldn't find a way to contact their customer support. Thank you, Philips. Not likely to buy anything from you again.

Philips staff acknowledged during a customer service call that the product is defective, and similar issues have been reported by other customers. Philips replaced my original electric toothbrush at the time of purchase; however, the replacement failed with the same issue after approximately one year. I also received conflicting information from Philips customer service regarding the warranty—one agent stated that the two-year warranty resets with each replacement, while another stated that the warranty applies only to the original purchase. Based on this experience, I do not intend to purchase Philips products again. The issue is the motor get very noisy and loud and the head where the toothbrush head is attached gets wobbly and thus the loud noise that is way too loud. Just google on the issue and you will find tons of consumers complaint about that issue.

Purchased a Philips Flosser 7000 In Aug. of 2024, it has a 24 month warranty. It started leaking after 16 Months of use. I called and talked to Justin at Philips to get a replacement under the warranty. He only offered a 25% discount on the purchase of a new one, because I purchased it on eBay. They do not honor warranty if purchased on ebay. I did not accept the discount. I will purchase another brand. I am through purchasing any Philips products.

The product itself was fine except it has a major design flaw. I had a portable water flosser, and it fell. The nozzle snapped off and a piece of it was left inside the unit, unable to be removed. I called hoping that there would be some troubleshooting advice but they don’t even attempt to do that, just rush to replacing the machine and considering it waste.