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About GBS Warranty Services Reviews
GBS Enterprises sells furniture warranties with comprehensive coverage. You can add on its protection plans, which offer nationwide home repair services for a multitude of damages, when you buy your merchandise through many major furniture companies.
Pros & Cons
- Comprehensive coverage
- Nationwide in-home repair service
- U.S.-based service centers
- Nontransferable coverage
- No direct-to-consumer availability
GBS sells warranties for furniture issues not covered by manufacturers, such as stains and rips. Its plans are sold with merchandise and are not available for direct purchase. Technicians service or replace covered items.
… I had to call the GBS number and make an appointment based on the stuff that I had in my bed. It only took a week and it exceeded my expectations. It was good. He's a really nic...Read full review
I have a 5-year warranty with GBS that covers any cleaning or repairs for the duration of the warranty… The tech who came had a face mask on. ... He moved stuff around, nailed and...Read full review
What is GBS Enterprises?
GBS Enterprises is a third-party provider and servicer for furniture warranty plans. It partners with furniture and mattress/bed manufacturers, dealers and distributors to offer warranty policies for mattresses and bases, area rugs and other furniture at the time of purchase. Its furniture coverage typically lasts three to five years, though warranties for beds last about twice as long.
The GBS Protect All service plans cover fabric, leather and wood and come in three levels:
- Premium (rips, tears, stains and burns)
- Premium with Power
- Premium with Power, Mechanisms & Frames
Protect All covers punctures and rips, stains from human and pet bodily fluids, dye, grease, oil, nail polish, paint and marker and more. Its coverage for wood includes peeling, scratches and lifting of veneers, and its bed protection provides motor, mechanism, electrical component, controller and power surge services. Regular wear and tear is not covered.
GBS also sells Healthy Sleep’s Ultra-Tech and Cool-Tech mattress covers and encasements, which protect against dust mites, bed bugs, allergens and moisture. Ultra-Tech pillows feature anti-microbial, moisture-wicking fabric with filling that aligns your head, neck and spine. Cool-Tech products protect from stains and spills and help keep you cool while sleeping.
GBS warranty services costs
The prices for a GBS extended warranty vary based on the type of product you’re covering and its value. These warranty plans incur an additional cost at the time of product purchase. Retailers sell the policies, and buyers cannot purchase them directly from GBS Enterprises.
GSB Enterprises Warranty Services FAQ
What does GBS' warranty services cover?
Where are GBS' warranty services available?
Where is GBS located?
Can you pay GBS online?
Do we recommend GBS warranty services?
Yes. GBS Enterprises’ warranty plans are a good idea for customers looking to protect their purchases. They typically provide comprehensive coverage that far exceeds the manufacturer’s warranty, and the company has technicians in all 50 states. Because the extra protection covers rips and stains, it’s ideal for customers with pets or children. If a protected item can’t be repaired, GBS will replace it.
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Reviewed Sept. 7, 2023
I paid 599.99 for warranty leather (grease/oil) per contract. They are a bush league, horrible company, low morals and unethical company with unprofessional and low-grade staff. They try the hardest to deny.
Reviewed Aug. 26, 2023
We purchased our couch and two rocker recliners one year ago. Upon purchasing our furniture, we also purchased a warranty. On July 27th, we pulled our couch out to lay on the bed. Upon sitting down on the bed, the metal mechanism pictured, bent (with one person) rendering us unable to put the bed back into the couch. We immediately contacted the representatives from Protect All, the insurance company from which we purchased our warranty. Due to the bent metal mechanism, the bed was unable to fold back into the couch and was stuck in an upright position. For this reason, the representative ”OK’d” the removal of the bed.
It is in Protect All’s warranty information that if we ‘do not protect the furniture from further damage,’ the furniture will not be covered by warranty and the representative was in agreement. The couch being stuck in the upright position would have posed a safety risk to our family and the weight, undoubtedly, would’ve caused more damage to the cheap metal used to manufacture it. Protect All scheduled a video consultation a week or so later. During the video consultation, the representative apologized and said that the next phone call we would be receiving would be within a week from a technician to schedule a time to come out and repair the couch. The next contact received was over a week and a half later and it was not a phone call. It was a cold email, denying our claim, stating that the reason they wouldn’t help was because we “removed the mechanism.”
Despite getting clearance from the representative on the night it occurred, this is their reason for not honoring the warranty we purchased. I’ve also tried to contact Ashley HomeStore several times in an effort to get it fixed under their mechanism warranty, which should have been good for 3 years, to no avail. The individuals I have spoken with on the phone have been as equally cold as their emails. Representatives from Protect All, refusing to escalate or transfer your call. Representatives from Ashley promising a return call, without intention of doing so.
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Reviewed Aug. 24, 2023
They always have excuses. Deny claim without even looking at the things and don’t even bother to inform the customer. In the beginning they say they will cover everything but when it comes to actually cover the things they say it wasn’t covered you need it to completely broken. If the thing is broken they say sorry its broken it only cover the damage. Come on guys stop robbing people. Please don’t purchase it. It’s unnecessary frustration. I wish i could have saved my money and spent it on the repair.
Reviewed Aug. 18, 2023
We have a protection plan on a sectional approx 18 months old. On 7/12 I had an accident and fell and spilled wine on the couch. Naturally the wine splattered when it hit the floor and hit multiple pieces of the sectional. Upon calling the agent indicated this is typically covered under our plan, and after reviewing the plan it in fact is covered. An agent was sent to our house which spent less than 5 minutes just to take pictures. There was no attempt to clean the accident.
After the agent left, we received an email stating they are choosing not to cover us. After calling the representative explained that our damage was "too extensive", and that it would have been covered if only spilled on one piece. The contract does not specify that it must be one piece, in fact the contract specifically covers all pieces. ProtectALL by GBS is simply choosing not to cover this, as explained on a recorded line "there was too much damage". They are intentionally in breach of contract and have no concerns.
Reviewed Aug. 16, 2023
I wish the option of less than one star existed. This company is horrible to deal with and a complete scam. Buyer beware! They will take your money and in exchange give you only grief! They do not honor their product protection and when calling them they are unprofessional, unhelpful, and downright rude. They talked over me several times and when I let them know I wanted to get their Corporate Office contact details they provided me with a "feedback" email address. When I said I would never give them my business again or Ashley Furniture they talked over me and said, "I will note your file" in a very dismissive tone. Disgusting company with disgusting business practices.
Reviewed Aug. 5, 2023
We paid a lot of money for a furniture warranty for stains to our couches. The company -GBS Warranty Co or MyProtect ALL came out and could not get the food stains-ice cream cake stains-from a party recently. The employees who comes out tries to get the stains out. However, he said he needs to file a report to get the couch replaced because he can't get the ice cream stains out. Jordans then calls me and says they want the guy to come back out again and get the stains out. Jordans is a good furniture company and they are trying to help me in this situation.
I am going to write the treatment I received from this com-GBS Furniture Warranty/MyProtect All Co on the BBB Bureau, Jordans Website and Google reviews. As I am writing this review, I see the hundreds of other customers writing their horrible experiences with GBS or MyProtectAll Company. They do not back their product! Do not waste your money!!!! Jordans Furniture should not be selling GBS Warranty or MyProtectAll Furniture Warranties anymore. They are worthless!!!
Reviewed July 27, 2023
My love seat is damaged, and I hoped to get a positive answer from the GBS insurance company, but they turned me down, saying insurance doesn't cover it. The fine print clearly says nothing is covered, and I should have been careful before purchasing it. The product is jammed, and it is hard to dismantle it. When I expressed the issue to the representative, he immediately asked why I should move it to a different room and keep it where it is. It is hard to follow what they say, and they don't allow me to express myself completely. Either send a person and inspect it or listen to what people say. No more Ashley.
Reviewed July 22, 2023
If you ever have to have warranty from GBS, stay away!! We had a genuine claim & they deny it when our furniture had issues, we had purchased warranty at Ashley Furniture that would cover stains etc. When we had the issue, they simply deny it & are extremely unprofessional. No wonder Ashley Furniture no longer uses them.
Reviewed July 11, 2023
I purchased a dinette set from Haynes Furniture in Virginia Beach, VA in October 2021. The dinette set did not hold up well over time, and began to show surface water stains and bubbles in January of 2022. The fabric on the chair would stain when you tried to clean it, one chair broke in the fall of 2022. My husband tried to fix it by screwing in the bolt but the bolt kept coming loose, thus the chair broke again. I called Protect All by GBS to make a claim to get my dinette set fixed or replaced, and they denied my claim and said they would not do anything because the first incident was not reported the first 30 days after it occurred, and anything else would be considered an accumulation and would be denied for that reason.
I looked up this company online, and they have a 2-star rating because of their rigid terms and high denial rate on claims. I am convinced that they are in business to collect payment on protection plans they have no intention of honoring. As a Protected Air Force veteran and educator I like to support the local and national economy, but I really feel hustled out of the $200 I spent on the protection plan when the dinette set was only $600.
Reviewed June 22, 2023
Not sure I can say much more than all the other 1 star reviews on here. This company is an absolute scam. I was told by Ashley Furniture (who I'll never buy anything from again either) this plan would cover everything. Guess what it doesn't cover? What happened to my couch. A rip in the edging of the cushion, what they call the piping. Yet the plan says they only don't cover tears to the seams, which I don't consider this a seam and it's not a matter of the fabric pulling away. I just found this out after a month of back and forth with them via phone, email, and website. The customer service people (person?) you can't understand and everything is a chore.
Finally today he told me they hadn't received the pictures I sent in, so I had to send them via text. 10 minutes later he's telling me sorry they don't cover this and here's a number for a company who can fix it out of pocket. To say I'm furious is an understatement. I'm sure I'll get nothing out of it, but I'm taking this as far as possible because these people are scam artists. Don't ever buy anything from Ashley and NEVER purchase a protection plan from GBS.
GBS Warranty Services Company Information
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