PROTECTALL Reviews

Purchased a bedroom set in 2023 from Mathis Bros. I was concerned about the two tone on the top of the night stands and dresser. Sales rep reassured me, "Oh your protection plan will cover any damage." I purchased the set with the 5 yr protection plan with ProtectAll. The set has been repaired 2 times and this would have been my 3 attempt at getting the manufacturer defect covered. The second attempt was absolutely terrible. I provided every picture and detail that Protect All asked for. I definitely felt like I was getting the run around. I had to get the Mathis Bros store I purchased from involved to help move my claim forward. The third attempt my claim was denied after the tech came out and inspected and I was told by the tech that it was manufacturer defect. Told me not to worry it would be covered.

Very Poor Customer Service and Unresolved Claim Delays. My claim with ProtectALL by GBS is Claim #**. My claim was approved in May 2026, and the replacement part was ordered. However, the parts are now missing, and I have been trying to get a clear answer for the past 45 days. I have contacted customer service multiple times, hoping someone would explain what happened to the ordered parts and when this issue would be resolved. Unfortunately, I still have no clear answer. Today, October 13, 2026, at approximately 2:38 PM, I spoke with a representative named Viana. When I asked for an update about my claim and the missing parts, she stated that it was not her responsibility to find out what was happening.

GBS/ProtectAll has been absolutely terrible to work with. We are 8 months into our claim experience and overall every step of the process has been plagued by GBS/ProtectAll's delays, lack of apparent documentation, and lack of follow-up. We purchased their 5 year warranty on a sectional sofa that we bought from Ashley Furniture in 2021. In February 2026, part of the frame of one section broke and we submitted a claim under the warranty. Initially, it seemed that it would be able to be repaired. A tech was sent out to examine the damage. They told us that they didn't have the correct part in stock to perform the repair and that they would order it. We received no follow up from that visit. After pushing from us, another tech was sent out. This second tech also examined the couch, only this time decided that the repair would be too difficult. GBS/ProtectAll then approved the claim for replacement of that section of the sofa. That was in May 2026.

Only gave a star because it made me! Complete SCAM! They do not stand by any part of their warranty! Repairs are not expensive ones! Do not waste your money! They will not stand by their warranty. HORRIBLE!!!

Filed a complaint. After 3 years leather couch is delaminating and splitting. I sent pics and was denied within 30 minutes by email. Do not waste your money on this scam!!!

Brochure says rips and tears are covered but when I filed a claim they said it wasn't covered because it didn't cover that type. $200 dollars wasted. 😡

Total scam! They will lie, delay, give you the runaround, and will not stand by their warranty, even when it’s been verified by their own service tech that damages are covered under the policy and replacement has been made. They will lie that they’ve ordered the part and then lie that it’s been delivered.

Didn't approve my claim because there were "multiple" stains on my chairs instead of a single one. The warranty cost almost 33% of the original sale price. Scam!

This company is a scam! I will report you to Consumer Affairs and Better Business Bureau! What a waste of money. I hate how sales person pushing for this kind of coverage protection but when you need, they denied your claims. They come up with all kind of excuses! What a terrible company! It is a scam!

Terrible. Unethical. Deceitful. I purchased a plan through Ashley furniture for an extended warranty - 5 year. I called them recently and I am being told that my plan is cancelled.

Terrible. Very useless. I purchased a plan through Ashley furniture and I paid $200 for an extended warranty - 5 year. I called them recently because I see gap in my furniture top part and frame. They denied the claim right away.

They are terrible. They find any excuse to NOT cover the issue. Stains on fabric are clearly stated they are covered. They would not cover dye transfer stain or stain on table top for clear polish. Even though they say these things are covered. It is a total waste of money and moving forward will never give them a dime. Their coverage sucks and information given to you is very false and misleading. Shame on you people.

We had a horrible experience with Protect All GBS. We originally put in our request in April of 2025 and did not get the issue resolved until January 2026. I understand that some of the delay was due to parts and delivery, but I would have to call every couple of weeks to get status because there was no update. Even then, they would "send a message" to different departments and still no update was provided. I tried to escalate it, but I had no luck. After much follow-up with the parts, I finally asked one last time if there was an ETA. Of course, there wasn't and they said they would message them again and to call back in a few days for an update.

After five months and 5 No Show appointments, I received a letter 2 days after the second service guy came and said he would order a part - the letter was dated 8 days before he came and the letter said they were giving me the money back I paid towards new furniture - I got the chair on sale 4 years ago and prices have gone up - my paperwork said if they couldn't fix it they would replace it - FALSE - you don't get replacement - you get what you paid for it - so you have to pay difference - very dishonest company - not worth the money I paid for the service contract - the exact chair was out of stock but if they had it, I would have had to pay almost $500 more to get the same chair - more than I paid in the first place!

I have purchased numerous pieces of furniture and have never received a store credit for anything... and I have never used the warranty services. I was told in the store a couple days ago that I should look back at my emails from 2020... Who the heck saves their emails from that long ago if they aren't needed? I will never purchase the warranty service again.

They are denying my claim for this rip which should be covered under their rip, tear and puncture part of the warranty. They are denying claim because they a calling it a "hole" which doesn't fall under rip, tear or puncture. She wouldn't let me talk to anyone above her either. She was happy to provide a company name that I could call to repair and pay for it myself. This company is 100% a scam!

I purchased the ProtectAll plan through Jordan’s Furniture for “peace of mind,” but it’s been nothing but frustration. I filed a claim for a small water stain and a crack in the bench foundation (which only my 40lb daughter occasionally sits on), and both were denied. I followed every step exactly as required, calling immediately when the issues occurred, yet the manager, Iris, was dismissive and claimed they don’t cover cracks or “multiple stains” — when I only had one. Every time you call, they find a way to blame the consumer rather than take responsibility. ProtectAll takes your money and does everything possible to avoid honoring their warranty. Jordan’s Furniture should stop partnering with such a dishonest, unhelpful company. Save your money — this protection plan is worthless, along with the staff.

Their customer service is terrible. They asked to put you on hold multiple times. Can barely understand. I called for an update on a part ordered. It took 20 minutes three holds and he told me that another department handles that and they will get back with him in about a week to let me know when I may receive my part. It also took three weeks for them to get a third-party repair company to come out and repair my couch. I will never buy another piece of furniture with them as the extended warranty company.

If I could give zero stars, I would. We purchased a reclining couch from Slumberland less than a year ago and also bought the GBS extended warranty for “peace of mind.” What a joke. For the past two months, the back of our couch was crooked, and last weekend a metal part actually broke through and hit me in the back. When I contacted GBS warranty service, I was told they would not cover it or even send someone out to review the damage because the crooked back “existed more than 30 days ago.” I explained the real concern is the metal piece now sticking out of my couch, but they still declined the claim.

The extended warranty that I purchased is absolutely worthless and I consider it a scam to defraud the public out of money. they pressure you to purchase a plan. tell you what great coverage it is and then the minute you file a claim. they deny it for something that should clearly be covered I hope a class action lawsuit gets underway as this company is defrauding the general public and Ashley furniture. I consider part of it because they sold the warranty and in fact, it is so bad Ashley doesn't even use GBS anymore.

GBS warranty services is a scam. They do not cover anything. It's supposed to be a 5-year "worry-free" coverage. I purchased my furniture from Ashley's, was talked into getting the warranty. Tried to put in a claim today. And they did everything in their power not to cover anything. Spent 2 hours on the phone. Do not purchase the extra warranty! Save yourself money and time. Customer service was horrible!!

We purchased a sectional couch from Ashley Furniture and the saleswoman recommended the GBS protection plan, as we were concerned about the non-reversible cushions. She explained if they ever lost their shape or showed wear, the policy would replace them. The protection plan also would cover stains, breakage of frame, rips, burns, etc. We called to report issues with our couch, in particular, a loud cracking. creaking noise from the corner sitting area of the couch. It feels line a broken frame part and we hardly ever sit there.. We also reported that 2 cushions had lost their shape and were showing wear on the upholstery.

I have had GBS out 7 times going on 8 and the problem is still occurring. I feel like they are jerking me around trying to get my warranty to run out. I have the 5 year warranty that started in 2022 so I have until 2027. But, to come out 8 times and not fix the problem and do nothing about it is completely insane to me. It is a power loveseat recliner and they want me to tip it over and unplug it & plug it back in and mess with the wires. Needless to say that this piece is extremely heavy for my husband I both in our mid to late 60's to be lifting.. To me that is their job not mine. I would NEVER recommend purchasing any coverage if they are the protection plan that is being offered.

I purchased furniture from local furniture showroom (Mega Furniture) in 2022 and also purchased extended 5 year warranty plan (by Protect All - GBS Enterprises). Premium protection plan brochure clearly shows plan clearly covers breakage of frame (wood). But when I submitted claim it is denied saying frame breakage not covered in protection plan. I asked the claim department folks to send screenshot of the brochure which I have from them that clearly shows breakage of frame covers in the plan, but lady who spoken to me over phone doesn't want my explanation or proof which seems to me like extreme carelessness.

Purchase 4 years ago a power recliner love seat. Added 5-year warranty for material repairs and power motors. We have never reported or claimed. Called for a claim on the headrest, which started peeling, and had me send pictures of the problem. They don't cover that. How about some punctures in/on the armrest? Nope. you could see on the first set of pictures, But they could determine were not covered so i took up close photos and had to resubmit. No matter what you tell them well that's not covered. Said they will review again and get back to me. So want me to file new claim. But I'm on phone with you now. Well still will review and get back with me.

I was out one day and my dog was sick. She had a few accidents on the couch. Tried to use the solutions they gave me, it didn't work, so called for them to come and clean it. They denied the case because it was "accumulation of stains". They come up with the weirdest reasons to not come and clean your stains. What a disappointment. I'm never going for them again. Reconsider if you plan on using them.

Extremely Disappointed — Warranty is Useless. I wish I could give negative stars. When I bought my furniture from Ashley, I also paid extra for a 5-year “GBS” protection plan. The salesperson assured me the furniture would be covered for any problems. Now that there’s an issue, GBS refuses to honor the claim, and Ashley’s manager just told me, “We sold you the protection plan, but you’re on your own after the first year. Take it up with GBS and good luck.” Apparently, Ashley doesn’t work with GBS anymore, so neither side is willing to help. Bottom line: Never buy a protection plan from Ashley or GBS. Both companies will leave you hanging when you need help the most.

First off, I felt like I was talking to AI the whole time over the phone, horrible customer service. You have to answer all their question before they let you speak. Bought a 5 yr protection with my couches since it cover stains and I have small kids. They came out with a stupid excuse to not cover for this, which was literally the whole reason we got it. Guy they sent to look at stains was literally there for 2 min, took like 2 pictures and left saying he was not able to clean it. Horrible experience and horrible customer service. Very disappointed!!

They are a big FRAUD! Will look for reasons to deny the claim. I had called for marker stains and they say they cannot honor that because there are "accumulation of stains" over time. Fabric will fade and stain over time, but they would not accept that. Completely unethical, they just look for ways to deny you the warranty. would not recommend buying warranty from them

We bought the protection plan through Ashley Furniture and I just got off the phone with the GBS customer service. The protection plan is a scam so whoever wants to file a claim always answer that it is caused by wear and tear even if it is caused by bad furniture quality. The scammers don't cover any other nature of damage. Don't take protection from this company or if you do don't be transparent with your information. Just a waste of money.

This company is the absolute worst!! Their agents are outsourced to other countries and are difficult to understand and communicate with. I have been outright lied to repeatedly and bounced around so many times for weeks now. My warranty was expensive and is no good to me because I moved. DO NOT USE THEM FOR ANY WARRANTY EVER!! Zero stars if I could.

Please do not waste your money. This company is a scam. We have a tear in my couch. They will not cover it because there is also pilling. Every person I’ve spoken to has either lied, been condescending, flat out rude. They manipulate words and definitions of what a hole is to avoid providing any coverage. They most recently called me from a random FL number. When I called back I was greeted with what I can only describe as an automated heckler. It was crazy. Stay away!

I spent a lot of money to buy this protection plan to cover any stains on my couches. I called today to make a claim because 2 puppies got mud and pee on my couch. I spoke with Josue and the supervisor Desmond and they denied my claim staying the stains didn't happen on the same day and they don't cover accumulation of stains. Even though I explained it happened on the same day they called me a liar and refused to gave it cleaned. This place is a scam. They take your money then find ways not to honor them. Save your money and don't buy with these crooks!

WARNING! Do not purchase a warranty with from this company. I reported this company to Better Business Bureau and to the attorney general and ConsumerAffairs because they didn't honor my warranty after several attempts made. They don't honor all warranties.

This has been the worst ever customer service I have ever received. The manager Iris did not help. They’re rude and do not guide but feels like I’m speaking with a debt collector versus customer service.

I purchased a warranty for my furniture, costing $400.00, and it has been nearly a year since I first reported issues with it. The furniture, a recliner sectional with outlet ports, has been a constant source of frustration. Initially, only one of the chairs was malfunctioning, but when the technician finally came to address it, he installed the part incorrectly, rendering the chair unusable. I reached out about this issue, but I have yet to receive any response.

We have been dealing with GBS for over 3 months and continually getting the runaround. They were to send out a technician, which never happened. They told us the part was no longer available which would constitute replacement of the recliner, to a conversation with a representative from GBS telling us that part is not covered by the warranty as of today, 3-26-2025. We been reaching out for over 3 months to find out the mechanism that reclines the chair is now not covered by the warranty. Unacceptable! Poor customer service and very shady business practices! I will never do business with GBS again and will turn them over to the BBB. TERRIBLE EXPERIENCE!

GBS Enterprises appears to engage in questionable business practices, demonstrating a greater focus on denying claims rather than providing the support customers deserve for services they have paid for. It is concerning that Ashley Furniture permits GBS Enterprises to operate in a manner that seems to take advantage of its valued customers.

This is the worst warranty experience. 1. Customer service is difficult to understand. 2. It’s a lengthy process to submit claim. 3. The denial comes immediately with reasons for denial that are not even relevant. I would never recommend purchasing an extended warranty through this company,

I purchased a 5 year ProtectAll accident plan for my dresser from Ashley Furniture for $100. An accident happened where one of the pull handles sheared off so I submitted a claim online and was immediately declined. The paperwork I received for the plan states that “breakage of frames and mechanisms (indoor furniture only), including parts and labor” is covered. When I called to ask why it got declined they stated that “mechanisms” only refer to recliner chair mechanisms and do not cover any sort of mechanisms/metal work/hardware in a dresser. Nowhere on the plan does it state that hardware is not included. I cannot believe that a $100 plan refuses to fix such a minor thing when they claim to cover all types of accidents. Their plan wording is misleading and in my opinion a total scam and waste of money.