GBS Warranty Services Reviews

Terrible. Very useless. I purchased a plan through Ashley furniture and I paid $200 for an extended warranty - 5 year. I called them recently because I see gap in my furniture top part and frame. They denied the claim right away.

They are terrible. They find any excuse to NOT cover the issue. Stains on fabric are clearly stated they are covered. They would not cover dye transfer stain or stain on table top for clear polish. Even though they say these things are covered. It is a total waste of money and moving forward will never give them a dime. Their coverage sucks and information given to you is very false and misleading. Shame on you people.

We had a horrible experience with Protect All GBS. We originally put in our request in April of 2025 and did not get the issue resolved until January 2026. I understand that some of the delay was due to parts and delivery, but I would have to call every couple of weeks to get status because there was no update. Even then, they would "send a message" to different departments and still no update was provided. I tried to escalate it, but I had no luck. After much follow-up with the parts, I finally asked one last time if there was an ETA. Of course, there wasn't and they said they would message them again and to call back in a few days for an update.

After five months and 5 No Show appointments, I received a letter 2 days after the second service guy came and said he would order a part - the letter was dated 8 days before he came and the letter said they were giving me the money back I paid towards new furniture - I got the chair on sale 4 years ago and prices have gone up - my paperwork said if they couldn't fix it they would replace it - FALSE - you don't get replacement - you get what you paid for it - so you have to pay difference - very dishonest company - not worth the money I paid for the service contract - the exact chair was out of stock but if they had it, I would have had to pay almost $500 more to get the same chair - more than I paid in the first place!

I have purchased numerous pieces of furniture and have never received a store credit for anything... and I have never used the warranty services. I was told in the store a couple days ago that I should look back at my emails from 2020... Who the heck saves their emails from that long ago if they aren't needed? I will never purchase the warranty service again.

They are denying my claim for this rip which should be covered under their rip, tear and puncture part of the warranty. They are denying claim because they a calling it a "hole" which doesn't fall under rip, tear or puncture. She wouldn't let me talk to anyone above her either. She was happy to provide a company name that I could call to repair and pay for it myself. This company is 100% a scam!

I purchased the ProtectAll plan through Jordan’s Furniture for “peace of mind,” but it’s been nothing but frustration. I filed a claim for a small water stain and a crack in the bench foundation (which only my 40lb daughter occasionally sits on), and both were denied. I followed every step exactly as required, calling immediately when the issues occurred, yet the manager, Iris, was dismissive and claimed they don’t cover cracks or “multiple stains” — when I only had one. Every time you call, they find a way to blame the consumer rather than take responsibility. ProtectAll takes your money and does everything possible to avoid honoring their warranty. Jordan’s Furniture should stop partnering with such a dishonest, unhelpful company. Save your money — this protection plan is worthless, along with the staff.

Their customer service is terrible. They asked to put you on hold multiple times. Can barely understand. I called for an update on a part ordered. It took 20 minutes three holds and he told me that another department handles that and they will get back with him in about a week to let me know when I may receive my part. It also took three weeks for them to get a third-party repair company to come out and repair my couch. I will never buy another piece of furniture with them as the extended warranty company.

If I could give zero stars, I would. We purchased a reclining couch from Slumberland less than a year ago and also bought the GBS extended warranty for “peace of mind.” What a joke. For the past two months, the back of our couch was crooked, and last weekend a metal part actually broke through and hit me in the back. When I contacted GBS warranty service, I was told they would not cover it or even send someone out to review the damage because the crooked back “existed more than 30 days ago.” I explained the real concern is the metal piece now sticking out of my couch, but they still declined the claim.

The extended warranty that I purchased is absolutely worthless and I consider it a scam to defraud the public out of money. they pressure you to purchase a plan. tell you what great coverage it is and then the minute you file a claim. they deny it for something that should clearly be covered I hope a class action lawsuit gets underway as this company is defrauding the general public and Ashley furniture. I consider part of it because they sold the warranty and in fact, it is so bad Ashley doesn't even use GBS anymore.