GBS Warranty Services Reviews

I paid 599.99 for warranty leather (grease/oil) per contract. They are a bush league, horrible company, low morals and unethical company with unprofessional and low-grade staff. They try the hardest to deny.

We purchased our couch and two rocker recliners one year ago. Upon purchasing our furniture, we also purchased a warranty. On July 27th, we pulled our couch out to lay on the bed. Upon sitting down on the bed, the metal mechanism pictured, bent (with one person) rendering us unable to put the bed back into the couch. We immediately contacted the representatives from Protect All, the insurance company from which we purchased our warranty. Due to the bent metal mechanism, the bed was unable to fold back into the couch and was stuck in an upright position. For this reason, the representative ”OK’d” the removal of the bed.

They always have excuses. Deny claim without even looking at the things and don’t even bother to inform the customer. In the beginning they say they will cover everything but when it comes to actually cover the things they say it wasn’t covered you need it to completely broken. If the thing is broken they say sorry its broken it only cover the damage. Come on guys stop robbing people. Please don’t purchase it. It’s unnecessary frustration. I wish i could have saved my money and spent it on the repair.

We have a protection plan on a sectional approx 18 months old. On 7/12 I had an accident and fell and spilled wine on the couch. Naturally the wine splattered when it hit the floor and hit multiple pieces of the sectional. Upon calling the agent indicated this is typically covered under our plan, and after reviewing the plan it in fact is covered. An agent was sent to our house which spent less than 5 minutes just to take pictures. There was no attempt to clean the accident.

I wish the option of less than one star existed. This company is horrible to deal with and a complete scam. Buyer beware! They will take your money and in exchange give you only grief! They do not honor their product protection and when calling them they are unprofessional, unhelpful, and downright rude. They talked over me several times and when I let them know I wanted to get their Corporate Office contact details they provided me with a "feedback" email address. When I said I would never give them my business again or Ashley Furniture they talked over me and said, "I will note your file" in a very dismissive tone. Disgusting company with disgusting business practices.

We paid a lot of money for a furniture warranty for stains to our couches. The company -GBS Warranty Co or MyProtect ALL came out and could not get the food stains-ice cream cake stains-from a party recently. The employees who comes out tries to get the stains out. However, he said he needs to file a report to get the couch replaced because he can't get the ice cream stains out. Jordans then calls me and says they want the guy to come back out again and get the stains out. Jordans is a good furniture company and they are trying to help me in this situation.

My love seat is damaged, and I hoped to get a positive answer from the GBS insurance company, but they turned me down, saying insurance doesn't cover it. The fine print clearly says nothing is covered, and I should have been careful before purchasing it. The product is jammed, and it is hard to dismantle it. When I expressed the issue to the representative, he immediately asked why I should move it to a different room and keep it where it is. It is hard to follow what they say, and they don't allow me to express myself completely. Either send a person and inspect it or listen to what people say. No more Ashley.

If you ever have to have warranty from GBS, stay away!! We had a genuine claim & they deny it when our furniture had issues, we had purchased warranty at Ashley Furniture that would cover stains etc. When we had the issue, they simply deny it & are extremely unprofessional. No wonder Ashley Furniture no longer uses them.

I purchased a dinette set from Haynes Furniture in Virginia Beach, VA in October 2021. The dinette set did not hold up well over time, and began to show surface water stains and bubbles in January of 2022. The fabric on the chair would stain when you tried to clean it, one chair broke in the fall of 2022. My husband tried to fix it by screwing in the bolt but the bolt kept coming loose, thus the chair broke again. I called Protect All by GBS to make a claim to get my dinette set fixed or replaced, and they denied my claim and said they would not do anything because the first incident was not reported the first 30 days after it occurred, and anything else would be considered an accumulation and would be denied for that reason.

Not sure I can say much more than all the other 1 star reviews on here. This company is an absolute scam. I was told by Ashley Furniture (who I'll never buy anything from again either) this plan would cover everything. Guess what it doesn't cover? What happened to my couch. A rip in the edging of the cushion, what they call the piping. Yet the plan says they only don't cover tears to the seams, which I don't consider this a seam and it's not a matter of the fabric pulling away. I just found this out after a month of back and forth with them via phone, email, and website. The customer service people (person?) you can't understand and everything is a chore.