GBS Warranty Services

We purchased furniture from Mathis Brothers on May 2020. The salesman pushed for this great warranty which is worthless! We filed a claim on February 14, 2023, provided pictures and received a denial. This furniture cost us almost $5000. One of the cushions on the side is tearing. We have no pets, we have no children and we are not overweight for this to happen. I have tried twice by re-opening my claim, and it continued to be denied, according to them, if the furniture would be punctured, stained by urine, blood, pen, crayons then they will cover. But not a defect of the leather that is tearing on one place!!!

Beware of furniture protection plans. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. GBS Enterprises (Protectall). Two years later I used a heating pad and it wrinkled the headrest and lower back area of loveseat. GBS will not cover the damage although plan says it covers burns. Extended warranty plan from this company is a scam!

I purchased a warranty for my furniture a couple of years ago. I filed a claim and sent pics. It’s amazing what they will pick and choose to cover in their warranty. I have some deep scratches on the armrest of a leather recliner. Scratches that will soon become worse and reveal the stuffing inside. They refuse to fix it so it won’t get worse, but yet if someone smokes a cigarette and burns my armrest, they’ll cover that. It doesn’t make sense. It’s funny how when we bought the furniture, the salesman promoted the warranty, saying, “If anything happens, we will fix it.” No, they won’t. They just lie to get your money. What’s even better is that I opted to leave a review after my experience with the rep, but I was hung up on. I had to call back THREE times in order to get info for the site to leave a review.

I wish I could leave ZERO stars to GBS and Ashley HomeStore. Everything looked so good at Ashley. But after only 4-5 months, veneer began to come off our dining set table, screws fell out of the seat cushions and a sofa sleeper severely began sagging in the middle. SADLY we purchased the extended warranty by GBS for $179 dollars, which resulted in nothing but futile attempts to receive service. Despite repeated calls, we were given the runaround and always denied, actually, ignored.

Bought a couch from Ashley Furniture in 7/2021. I placed a claim through Protect All/GBS warranty for a puncture on my couch in 8/2022...took a month for them to review and my related calls to get something started. They sent a piece of fabric in October...the fabric has a shiny sheen and they said they are not responsible for the dye lot...they ordered the right part. Furniture installer warranty gave me came at the beginning of December and said he would not install the fabric as it doesn't match and would look terrible...after 2 weeks of him filing a report to the warranty company..I had to call warranty company to check status and they again noted dye lot...reps have been nasty and spoke to manager about the sheen which is not the same as dye lot. Expect me to have a shiny cushion in the center of the couch...I did not purchase. Shiny couch. NEVER gain would I purchase from Ashley furniture and purchase warranty from this company.

We got a loveseat recliner from Ashley and was sold protection by saying it covers everything tears, stain bluh bluh. We had issue with mechanism submitted a claim, technician came checked it out and they told there is nothing wrong as they did not want to do anything, then couple months later mechanism got broken from the area we filed a claim before. It was defective product they ignored it and here we are we filed a claim again. Technician came, he told he will request parts and they will come directly to our home, almost one month nothing. So, we called GBS and we were told it was not covered because it is because of ABUSE. So, we talked to the agent almost like 1 hour and she ordered the part. But she told us for the tears they are not tears in their eyes they are just holes. I mean if fabric gets tears and if that tears get wider. That’s not a tear for them it is a hole.

Do not purchase furniture from Ashley's furniture store with them stating you have a 5 year warranty that covers stains, cleaning etc with the protection plan. They are lying. I bought a cream couch from them for over $2000 and wanted to cancel the order because I knew somewhere along the line my kids would get it dirty, they pushed with giving a slight discount and stated the warranty would cover dirt, stains and if they couldn't get the stains out they would replace the cushions or the entire couch. Lies! GBS denied my claim stating accumulation of stains/damage and not to a single occurrence which makes no sense. What is the warranty for if there is a stain or a spill? Never again beware of this company and their exclusions.

Very shady business dealing. We bought a sofa in 08/2020, and bought the 5 year protection plan for $99.99. We were told we could get a refund if we don't use it, it covers all types of stain, blah blah blah, then guess what? When we try to submit a claim, it was denied as there was a lot of restrictions, and obtaining a refund was very difficult, we had to call Synchrony, Ashley, and GBS, and then guess what? They all told me to call the other parties as they are not responsible. What a waste of time. Never trust these shady people.

Not worth money, Save your money and have it repaired yourself. Called to have a claim on fabric with whole and they claim it was stress and will not cover. A hole in the fabric is a hole. Why would someone spend money on a warranty if it's not going to help. I working in the warranty industry. I understand that warranty companies are designed to keep the money. You have to consider the customer's point of view. They are not willing to do that. The first person on the phone call almost seemed excited to decline the claim. That is why I am doing a review. The second person on the phone just seemed not to care what the outcome was. I am sad that it ended like that, no help. Not even a help with where to go or who could repair it. Customer service is very important to me and for that I will not recommend this company to anyone.

My warranty states "Punctures, tears and rips". My coverage falls under the written agreement that has been paid for upon my purchase with my furniture. I have sent photos and have not received a onsite visual determination. Without proper review they have took my funds and denied my warranty with unsubstantial factors.