GBS Warranty Services

GBS Warranty Services

 2.6/5 (418 reviews)
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About GBS Warranty Services

GBS Enterprises sells furniture warranties with comprehensive coverage. You can add on its protection plans, which offer nationwide home repair services for a multitude of damages, when you buy your merchandise through many major furniture companies.

Overall Satisfaction Rating

  • 5 stars
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Pros

  • Comprehensive coverage
  • Nationwide in-home repair service
  • U.S.-based service centers

Cons

  • Nontransferable coverage
  • No direct-to-consumer availability

Bottom Line

GBS sells warranties for furniture issues not covered by manufacturers, such as stains and rips. Its plans are sold with merchandise and are not available for direct purchase. Technicians service or replace covered items.

Top GBS Warranty Services Reviews

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Rated with 5 stars
Verified

… I had to call the GBS number and make an appointment based on the stuff that I had in my bed. It only took a week and it exceeded my expectations. It was good. He's a really nic...

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Rated with 5 stars
Verified

I have a 5-year warranty with GBS that covers any cleaning or repairs for the duration of the warranty… The tech who came had a face mask on. ... He moved stuff around, nailed and...

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What is GBS Enterprises?

GBS Enterprises is a third-party provider and servicer for furniture warranty plans. It partners with furniture and mattress/bed manufacturers, dealers and distributors to offer warranty policies for mattresses and bases, area rugs and other furniture at the time of purchase. Its furniture coverage typically lasts three to five years, though warranties for beds last about twice as long.

The GBS Protect All service plans cover fabric, leather and wood and come in three levels:

  • Premium (rips, tears, stains and burns)
  • Premium with Power
  • Premium with Power, Mechanisms & Frames

Protect All covers punctures and rips, stains from human and pet bodily fluids, dye, grease, oil, nail polish, paint and marker and more. Its coverage for wood includes peeling, scratches and lifting of veneers, and its bed protection provides motor, mechanism, electrical component, controller and power surge services. Regular wear and tear is not covered.

GBS also sells Healthy Sleep’s Ultra-Tech and Cool-Tech mattress covers and encasements, which protect against dust mites, bed bugs, allergens and moisture. Ultra-Tech pillows feature anti-microbial, moisture-wicking fabric with filling that aligns your head, neck and spine. Cool-Tech products protect from stains and spills and help keep you cool while sleeping.

GBS warranty services costs

The prices for a GBS extended warranty vary based on the type of product you’re covering and its value. These warranty plans incur an additional cost at the time of product purchase. Retailers sell the policies, and buyers cannot purchase them directly from GBS Enterprises.

GSB Enterprises Warranty Services FAQ

What does GBS' warranty services cover?
GBS warranties cover damages to furniture, area rugs, outdoor furniture and adjustable beds. Comprehensive damage coverage includes pet, food, oil, dye and cosmetic stains, rips, scratches and more. GBS also covers glass breakage, veneer peeling and cracking. You can upgrade your plan to include mechanical and power functions.
Where are GBS' warranty services available?
GBS has technicians in all 50 states. Plans are available for purchase through participating retailers.
Where is GBS located?
GBS Enterprises is located in Deerfield Beach, Florida.
Can you pay GBS online?
GBS warranty services are not available for online purchase, but online claims service is available.

Do we recommend GBS warranty services?

Yes. GBS Enterprises’ warranty plans are a good idea for customers looking to protect their purchases. They typically provide comprehensive coverage that far exceeds the manufacturer’s warranty, and the company has technicians in all 50 states. Because the extra protection covers rips and stains, it’s ideal for customers with pets or children. If a protected item can’t be repaired, GBS will replace it.

GBS Warranty Services Reviews

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  • 4,211,347 reviews on ConsumerAffairs are verified.
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Page 1 Reviews 0 - 10
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: March 13, 2023

We purchased furniture from Mathis Brothers on May 2020. The salesman pushed for this great warranty which is worthless! We filed a claim on February 14, 2023, provided pictures and received a denial. This furniture cost us almost $5000. One of the cushions on the side is tearing. We have no pets, we have no children and we are not overweight for this to happen. I have tried twice by re-opening my claim, and it continued to be denied, according to them, if the furniture would be punctured, stained by urine, blood, pen, crayons then they will cover. But not a defect of the leather that is tearing on one place!!!

Be the first one to find this review helpful
Rated with 1 star
Verified Reviewer
Original review: Feb. 5, 2023

Beware of furniture protection plans. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. GBS Enterprises (Protectall). Two years later I used a heating pad and it wrinkled the headrest and lower back area of loveseat. GBS will not cover the damage although plan says it covers burns. Extended warranty plan from this company is a scam!

3 people found this review helpful

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    Rated with 1 star
    Verified Reviewer
    Original review: Feb. 4, 2023

    I purchased a warranty for my furniture a couple of years ago. I filed a claim and sent pics. It’s amazing what they will pick and choose to cover in their warranty. I have some deep scratches on the armrest of a leather recliner. Scratches that will soon become worse and reveal the stuffing inside. They refuse to fix it so it won’t get worse, but yet if someone smokes a cigarette and burns my armrest, they’ll cover that. It doesn’t make sense. It’s funny how when we bought the furniture, the salesman promoted the warranty, saying, “If anything happens, we will fix it.” No, they won’t. They just lie to get your money. What’s even better is that I opted to leave a review after my experience with the rep, but I was hung up on. I had to call back THREE times in order to get info for the site to leave a review.

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    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 22, 2022

    I wish I could leave ZERO stars to GBS and Ashley HomeStore. Everything looked so good at Ashley. But after only 4-5 months, veneer began to come off our dining set table, screws fell out of the seat cushions and a sofa sleeper severely began sagging in the middle. SADLY we purchased the extended warranty by GBS for $179 dollars, which resulted in nothing but futile attempts to receive service. Despite repeated calls, we were given the runaround and always denied, actually, ignored.

    To top it all off, I recently mailed a letter along with photos of our defective dining set to the CEO of Ashley, Todd Wanek, and was punted to "escalations," who denied me any help. Though our measly one year warranty was expired, our extended coverage remains active. Ashley could have used their clout to at least intervene with GBS. Instead, Ashley merely said that I need to pursue the matter on my own. Shameful. I will NEVER purchase anything from Ashley again and wholeheartedly do NOT recommend the place to others. And absolutely DO NOT recommend paying for the GBS extended warranty.

    6 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Dec. 19, 2022

    Bought a couch from Ashley Furniture in 7/2021. I placed a claim through Protect All/GBS warranty for a puncture on my couch in 8/2022...took a month for them to review and my related calls to get something started. They sent a piece of fabric in October...the fabric has a shiny sheen and they said they are not responsible for the dye lot...they ordered the right part. Furniture installer warranty gave me came at the beginning of December and said he would not install the fabric as it doesn't match and would look terrible...after 2 weeks of him filing a report to the warranty company..I had to call warranty company to check status and they again noted dye lot...reps have been nasty and spoke to manager about the sheen which is not the same as dye lot. Expect me to have a shiny cushion in the center of the couch...I did not purchase. Shiny couch. NEVER gain would I purchase from Ashley furniture and purchase warranty from this company.

    5 people found this review helpful
    Rated with 1 star
    Verified Reviewer Verified Buyer
    Original review: Dec. 9, 2022

    We got a loveseat recliner from Ashley and was sold protection by saying it covers everything tears, stain bluh bluh. We had issue with mechanism submitted a claim, technician came checked it out and they told there is nothing wrong as they did not want to do anything, then couple months later mechanism got broken from the area we filed a claim before. It was defective product they ignored it and here we are we filed a claim again. Technician came, he told he will request parts and they will come directly to our home, almost one month nothing. So, we called GBS and we were told it was not covered because it is because of ABUSE. So, we talked to the agent almost like 1 hour and she ordered the part. But she told us for the tears they are not tears in their eyes they are just holes. I mean if fabric gets tears and if that tears get wider. That’s not a tear for them it is a hole.

    My recommendation is to all customers DO NOT PAY this for FAKE protection plan, they are protecting only their back not your furniture. They try to find a way to not cover anything. It is nonsense. It is kind of you are paying to not get covered for anything, that’s guaranteed. Poor customer service as well, customer service agent is like not getting any break to let you talk, just talking over you. I feel like I signed up to a scam.

    2 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Nov. 22, 2022

    Do not purchase furniture from Ashley's furniture store with them stating you have a 5 year warranty that covers stains, cleaning etc with the protection plan. They are lying. I bought a cream couch from them for over $2000 and wanted to cancel the order because I knew somewhere along the line my kids would get it dirty, they pushed with giving a slight discount and stated the warranty would cover dirt, stains and if they couldn't get the stains out they would replace the cushions or the entire couch. Lies! GBS denied my claim stating accumulation of stains/damage and not to a single occurrence which makes no sense. What is the warranty for if there is a stain or a spill? Never again beware of this company and their exclusions.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 31, 2022

    Very shady business dealing. We bought a sofa in 08/2020, and bought the 5 year protection plan for $99.99. We were told we could get a refund if we don't use it, it covers all types of stain, blah blah blah, then guess what? When we try to submit a claim, it was denied as there was a lot of restrictions, and obtaining a refund was very difficult, we had to call Synchrony, Ashley, and GBS, and then guess what? They all told me to call the other parties as they are not responsible. What a waste of time. Never trust these shady people.

    7 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Oct. 14, 2022

    Not worth money, Save your money and have it repaired yourself. Called to have a claim on fabric with whole and they claim it was stress and will not cover. A hole in the fabric is a hole. Why would someone spend money on a warranty if it's not going to help. I working in the warranty industry. I understand that warranty companies are designed to keep the money. You have to consider the customer's point of view. They are not willing to do that. The first person on the phone call almost seemed excited to decline the claim. That is why I am doing a review. The second person on the phone just seemed not to care what the outcome was. I am sad that it ended like that, no help. Not even a help with where to go or who could repair it. Customer service is very important to me and for that I will not recommend this company to anyone.

    4 people found this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2022

    My warranty states "Punctures, tears and rips". My coverage falls under the written agreement that has been paid for upon my purchase with my furniture. I have sent photos and have not received a onsite visual determination. Without proper review they have took my funds and denied my warranty with unsubstantial factors.

    5 people found this review helpful
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    GBS Warranty Services Company Information

    Company Name:
    GBS Warranty Services
    Website:
    www.gbsent-3.com