GBS Warranty Services Reviews

They don't cover absolutely nothing, all claims was denied. I pay $600 and my plan includes stain and when I try to use the supposed "Protection Plan" they said it's not approved. Please let's fight with those supposed insurance, they steal consumer money.

They denied my claim over 3 stains the size of a quarter. This company is 100% trash. I mean just read the rest of the reviews. They will try to find a way to not help you out. Just a complete waste of money.

Please if you are buying from Ashley Furniture and they tell you GBS is covering the warranty claims, don't believe anything they say. They will lie and tell you everything is covered, you will have a brand new couch. Unfortunately they do not cover anything for their warranty. They deny it and say got get it repaired.

I purchased a 10-year warranty with GBS for an adjustable bed frame. At year 9, we needed service/repair due to a control box electrical failure. After 13 months of back and forth and several tech visits, GBS determined that they didn’t know how to fix the issue. So, they determined it was a cosmetic issue and not covered under the warranty. DO NOT USE GBS! There is no reason that it has taken over a year for them to determine that the reason our adjustable mattress is inoperable due to cosmetic reasons (which isn’t true…the real issue is the control box). GBS is scamming people and they should be avoided.

I have made countless follow up calls regarding my Warranty Protection for my Sofa. Protect All keeps giving me the runaround. After 3 months still no replacement. I am seriously considering litigation. I paid for the Furniture Protection Plan but I'm sure not receiving the benefits.

I bought the coverage from Ashley. Such a shame. They are scammers. They did not cover our couch slight breakage by accident, saying misuse and abuse is not covered. Please tell me what is covered under your policy? Nothing, right. You are only in business of collecting money and no service will be provided.

Do not purchase this warranty through Ashley Furniture or any other vendor. We believed they participate in deceptive trade practices as they do not honor their promises of coverage; they will deny legitimate claims, give you the run around for months, are non-responsive, do not provide information in writing when requested, etc. Save your money, time and energy. This has been a horrible experience for us as we have been trying to get a resolution since March of 2024 and it is now July. Truly a horrible company.

They deny every and any cleaning claim you make, they shouldn't be allowed to be in business. It's touted as a save all when you have pets and kids but the customer service is horrible and appeals for denials has no factual basis. Just spend the money getting them cleaned on your own and forget this crap.

Please do NOT spend extra money for extended insurance. GBS, has several loopholes protecting themselves from helping the insured. They are in the business to collect money, with no expectation of helping the person who spent the money.

If you want to be able to depend on this coverage for anything accidental- you can’t. It was not worth the money. Any claim that needed to be made took going back and fourth, always escalated to arguing before anything got done and then the wrong parts would be sent, the communication would just stop. Most recently we had an accidental house fire from a stove knob being bumped on that covered our couch in soot. This isn’t covered because it ‘wasn’t an accident caused by the s person or pet. MAKE THAT SENSE. It doesn’t. This company is useless. The amount they charge is outlandish to then cover little to nothing.

Complete SCAM!!! $650 for a warranty and they find any and every reason to deny claims. I really hope we can get a class action lawsuit against them. I’m highly interested to see what their actual warranty approval vs claim ratio is!

Absolute scam. They will always find a way to not cover your claims. Don't waste your money in buying this Ashley Furniture warranty. They are the worst warranty company I have dealt with and if I could give no stars I would.

My husband and I bought an expensive leather couch and purchased an extended warranty through ProtectAll. The couch had a significant tear in the leather (14" x 10"), which is covered under the warranty. We sent pictures, and the rep told us that it was not a tear, but a seam separation. The rep would not listen, and kept repeating it is a seam separation and not covered. He further insulted us by telling us that we were not listening to him. I would never purchase an extended warranty from this company again. It is a scam.

This protection plan is horrible. They gave me the run around when I called to open a claim. All their customer service agents are offshore using scripts. My protection plan was for 5 year. 13 days before it ran out I called multiple times trying to file a claim, with negative, result only false information and lies. I was passed around so many times, even management lied until the end. I received an email the day after my plan expired, only tell me I could not receive a refund because my plan expired. I have several emails requesting assistance days before my exploration date. DO NOT buy this plan. They are fake.

They said my chair was "cracked" not "ripped". That's how they scam you! It's clearly ripped. I will NEVER shop at Ashley again. Their salesman will lie and mislead you. They're just as responsible and crooked as the warranty company.

I reported a stain that was within their protection plan perimeters and they wouldn’t clean the stain because of normal wear and tear of the couch as a whole. Complete waste of money to buy a protection plan with them.

This company uses warranties as scams and will look to make assumptions about your furniture to deny claims. It's a fraudulent company. Don't give your hard earned $ to scammers believing they will cover what is listed. They will not.

Remote stopped working Dec 2023, they sent a tech to come out, part ordered 1/9/24, sent wrong remote 4/12. Advised them before tech was resent to replace the part we received. He came out 4/29 and confirmed wrong part. Now being told to wait for tech report to be submitted for reorder. Right so wait another 4.5 months. They are a joke. Do not pay for this extended warranty. They will NOT help you. I ordered part from Amazon. Will be here in 2 days.

We bought this warranty service to provide us peace of mind if damage occurred to our leather sofa and love seats. Well, we noticed the back of the sofa was showing discoloration and mild cracking which we attribute to hair products. They asked me to send pictures of the damage which is what I did. Bottom line they won’t cover it. What good is warranty or insurance if they always. Come back with a gotcha denying coverage for this reason or that. If it was wine or nail polish remover it would have been covered but not from a chemical in a hair product! Never again! DO NOT PURCHASE!

1 star because 0 stars is not an option. Ashley furniture sold this "warranty". Ashley furniture should be held responsible for lying to customers and selling them false information as well. I attached a photo from Ashley's website showing a photo of a child coloring on the back of a couch as an example of a covered accident. I called GBS to tell them my 2 year old got hold of a marker and scribbled on the back of my "covered" couch (same location as the photo) and GBS denied the claim stating "it falls under misuse because the couch is not meant to be used for coloring on". What a joke!

We purchased a mattress and mattress pad to obtain the lifetime warranty. After 7 years, we noticed that the pad had deteriorated and there were small plastic flakes all over the mattress underneath the mattress pad. We filled a claim to get a replacement for the mattress pad and also noted there were a few small stains that went through the pad, likely due to the deterioration. We wanted a stain kit that we read about on the warranty and were not asking for a new mattress. They agreed to send a replacement pad but would not send us even a stain kit. I don't think the pad is worth the investment since they won't stand by the warranty even to send a simple cleaning kit.

I have extended warranty through this company. I have been trying to fix my recliner since January. 2 1/2 months with no luck. Every time I call, I get a different answer by a different representative. Customer service is horrible. No one replies back to emails.

I submitted a claim for repair of the veneer on my 1-year-old dining room table lifting. I heard nothing from the technician for two months, when he called to say that he was 30 miles away and would come when he had other customers in my area. When I called a month later, he was sick. By the time he came to make the repair he was surly and vindictive. He didn't make the repair and withheld information from the warranty company for another month. They were held hostage to his infantile behavior and couldn't proceed without his report. It took involving the Better Business Bureau to get a resolution to my claim.

The frame broke on my couch and also there is a tear in a cushion, they said neither are covered under the warranty, when I asked exactly what is covered then, the representative could not give me a straight answer, scam!

I purchased furniture from Ashley, and they forced me to buy this insurance. I paid $750 for insurance for furniture worth of $9000. It was a 5-year insurance plan and when I called them for dining table repair, they start finding excuses to deny the claim. They are giving reason which doesn't make any sense like it's had some other small damages so accumulation of damages and that doesn't cover. Ashley and this insurance company is a scam.

From the moment I submitted a claim there has been no communication on anything. I was left waiting two months and a half wondering what is going on. I called a couple of times and their representatives have no idea what is going on either. I requested to have my address and last name to be changed multiple times and I was ignored. Claim was denied because “there were no visible stains.” After I explained multiple times it’s a urine stain from my puppy. It’s not like a ketchup or wine stain that you can obviously see. A waste of time, just overall disrespectful and careless of the clients.

I bought several pieces from The Dump in suburbs of Chicago. Over $7k in furniture actually. I purchased the extended warranty and had no issues until about 6 mos in. One of the power recliner motors stopped working. So I called GBS and they said they would send a technician out. Three weeks later the technician shows up and takes a few pictures and leaves. He was here for no more than 5 minutes and tells us he will order a part, it will ship to us and call back to schedule an appointment to install it when the part arrived.

I chose a star because it does not allow you to upload the review with 0 star. I bought a set of furniture at Ashley Furniture in 2021, we put a protection plan on it since they told us that they covered any issue that occurred on the furniture, so we decided to buy the protection plan for 5 years in case something happened since the furniture has a price not cheap. It turns out that now, after 2 years and a little more, we contacted this company and they told us that all issues are excluded from the protection.

I recently had the unfortunate experience of dealing with GBS Extended Warranty's customer service, and I must say it was nothing short of frustrating and disheartening. From the very beginning, it became evident that their primary goal was not to assist or provide support but rather to find any excuse to deny coverage. Upon reaching out to customer service, I had the displeasure of speaking with Andrew and Jesus, who seemed more interested in reciting a script of exclusions than genuinely addressing my concerns. It felt as though their sole purpose was to inform me of what wasn't covered, rather than helping me navigate the terms of the warranty or finding a solution.

I purchased two power couches and a dining room table from Ashley Furniture in 2022. I noticed that the ribbing on my couches were peeling off and the seat was bubbling so I filed a claim. I got a denial in two days, and I don't think anyone even looked at the pictures or the claim content. This was in October 2023. Then in November 2023, while preparing for Thanksgiving, I noticed that my dining room table top appeared to be peeling away from the wood. What the heck! I filed another claim, and once again, five days later, received a denied claim. I don't think they are even looking at the information in the claims nor the pictures when people file on claims. Plus, they give you so many weird options to choose from to confuse you when filing the claim, that way if you pick the wrong word, they definitely deny it. Shame on you for being such a shoddy company!

Motorized headrest on recliner from DUMP broke (2nd time). Tech came. Said part needed. Part ordered. Told would take up to 6 weeks. It's been 16 weeks no part and can't use chair. GBS says just keep waiting.

I paid 599.99 for warranty leather (grease/oil) per contract. They are a bush league, horrible company, low morals and unethical company with unprofessional and low-grade staff. They try the hardest to deny.

We purchased our couch and two rocker recliners one year ago. Upon purchasing our furniture, we also purchased a warranty. On July 27th, we pulled our couch out to lay on the bed. Upon sitting down on the bed, the metal mechanism pictured, bent (with one person) rendering us unable to put the bed back into the couch. We immediately contacted the representatives from Protect All, the insurance company from which we purchased our warranty. Due to the bent metal mechanism, the bed was unable to fold back into the couch and was stuck in an upright position. For this reason, the representative ”OK’d” the removal of the bed.

They always have excuses. Deny claim without even looking at the things and don’t even bother to inform the customer. In the beginning they say they will cover everything but when it comes to actually cover the things they say it wasn’t covered you need it to completely broken. If the thing is broken they say sorry its broken it only cover the damage. Come on guys stop robbing people. Please don’t purchase it. It’s unnecessary frustration. I wish i could have saved my money and spent it on the repair.

We have a protection plan on a sectional approx 18 months old. On 7/12 I had an accident and fell and spilled wine on the couch. Naturally the wine splattered when it hit the floor and hit multiple pieces of the sectional. Upon calling the agent indicated this is typically covered under our plan, and after reviewing the plan it in fact is covered. An agent was sent to our house which spent less than 5 minutes just to take pictures. There was no attempt to clean the accident.

I wish the option of less than one star existed. This company is horrible to deal with and a complete scam. Buyer beware! They will take your money and in exchange give you only grief! They do not honor their product protection and when calling them they are unprofessional, unhelpful, and downright rude. They talked over me several times and when I let them know I wanted to get their Corporate Office contact details they provided me with a "feedback" email address. When I said I would never give them my business again or Ashley Furniture they talked over me and said, "I will note your file" in a very dismissive tone. Disgusting company with disgusting business practices.

We paid a lot of money for a furniture warranty for stains to our couches. The company -GBS Warranty Co or MyProtect ALL came out and could not get the food stains-ice cream cake stains-from a party recently. The employees who comes out tries to get the stains out. However, he said he needs to file a report to get the couch replaced because he can't get the ice cream stains out. Jordans then calls me and says they want the guy to come back out again and get the stains out. Jordans is a good furniture company and they are trying to help me in this situation.

My love seat is damaged, and I hoped to get a positive answer from the GBS insurance company, but they turned me down, saying insurance doesn't cover it. The fine print clearly says nothing is covered, and I should have been careful before purchasing it. The product is jammed, and it is hard to dismantle it. When I expressed the issue to the representative, he immediately asked why I should move it to a different room and keep it where it is. It is hard to follow what they say, and they don't allow me to express myself completely. Either send a person and inspect it or listen to what people say. No more Ashley.

If you ever have to have warranty from GBS, stay away!! We had a genuine claim & they deny it when our furniture had issues, we had purchased warranty at Ashley Furniture that would cover stains etc. When we had the issue, they simply deny it & are extremely unprofessional. No wonder Ashley Furniture no longer uses them.

I purchased a dinette set from Haynes Furniture in Virginia Beach, VA in October 2021. The dinette set did not hold up well over time, and began to show surface water stains and bubbles in January of 2022. The fabric on the chair would stain when you tried to clean it, one chair broke in the fall of 2022. My husband tried to fix it by screwing in the bolt but the bolt kept coming loose, thus the chair broke again. I called Protect All by GBS to make a claim to get my dinette set fixed or replaced, and they denied my claim and said they would not do anything because the first incident was not reported the first 30 days after it occurred, and anything else would be considered an accumulation and would be denied for that reason.

Not sure I can say much more than all the other 1 star reviews on here. This company is an absolute scam. I was told by Ashley Furniture (who I'll never buy anything from again either) this plan would cover everything. Guess what it doesn't cover? What happened to my couch. A rip in the edging of the cushion, what they call the piping. Yet the plan says they only don't cover tears to the seams, which I don't consider this a seam and it's not a matter of the fabric pulling away. I just found this out after a month of back and forth with them via phone, email, and website. The customer service people (person?) you can't understand and everything is a chore.

They do not cover anything that the salesmen say it covers. As most reviews on here. You call them and you have to repeat yourself and you can't understand what he is saying and ask for their supervisor and they're both named Jeremiah. (Which I think they're the same person.) My fabric on my sofa is coming apart. I called one warranty company and gave them the info and pictures and state they would call or email me back with the info to get it taken care of. I got an email three weeks later stating that they were the wrong warranty company. To call GBS.

I recently had an absolutely horrendous experience with the furniture protection insurance I obtained from Ashley Morris Furniture a couple of years ago. Let me tell you, it was an utter nightmare dealing with their so-called customer service, especially when I needed them the most. After purchasing a sofa worth $2700, I encountered an unfortunate accident that resulted in significant damage to the wood frame, rendering the sofa completely unsafe for use. Naturally, I contacted their customer service line, only to be put on hold for an excruciatingly long hour. Finally, I spoke with a representative named Jeremiah, who seemed disinterested and oblivious to my concerns.

We bought our couch 3 years ago (2020) from Ashley Furniture and bought this 5 year protection plan because it seemed reasonable to protect a $2500 piece of furniture. I just called today because of a rip in the chaise lounge cushion. The customer service rep asked me a series of questions so he could “file a claim,” but then said the claim was denied because of “accumulation of damage.” When I told him I didn’t care about the pilling and other wear that he’d asked about on the couch but only about the rip, he told me that it was “too late” and that he wasn’t allowed to go back and change any information, when it was his questions that led me to reveal the fact that my couch had aged over the last three years.

We purchased furniture from Mathis Brothers on May 2020. The salesman pushed for this great warranty which is worthless! We filed a claim on February 14, 2023, provided pictures and received a denial. This furniture cost us almost $5000. One of the cushions on the side is tearing. We have no pets, we have no children and we are not overweight for this to happen. I have tried twice by re-opening my claim, and it continued to be denied, according to them, if the furniture would be punctured, stained by urine, blood, pen, crayons then they will cover. But not a defect of the leather that is tearing on one place!!!

Beware of furniture protection plans. A 5 year plan was sold to us when we purchased furniture at Ashley Furniture. GBS Enterprises (Protectall). Two years later I used a heating pad and it wrinkled the headrest and lower back area of loveseat. GBS will not cover the damage although plan says it covers burns. Extended warranty plan from this company is a scam!

I purchased a warranty for my furniture a couple of years ago. I filed a claim and sent pics. It’s amazing what they will pick and choose to cover in their warranty. I have some deep scratches on the armrest of a leather recliner. Scratches that will soon become worse and reveal the stuffing inside. They refuse to fix it so it won’t get worse, but yet if someone smokes a cigarette and burns my armrest, they’ll cover that. It doesn’t make sense. It’s funny how when we bought the furniture, the salesman promoted the warranty, saying, “If anything happens, we will fix it.” No, they won’t. They just lie to get your money. What’s even better is that I opted to leave a review after my experience with the rep, but I was hung up on. I had to call back THREE times in order to get info for the site to leave a review.

I wish I could leave ZERO stars to GBS and Ashley HomeStore. Everything looked so good at Ashley. But after only 4-5 months, veneer began to come off our dining set table, screws fell out of the seat cushions and a sofa sleeper severely began sagging in the middle. SADLY we purchased the extended warranty by GBS for $179 dollars, which resulted in nothing but futile attempts to receive service. Despite repeated calls, we were given the runaround and always denied, actually, ignored.

Bought a couch from Ashley Furniture in 7/2021. I placed a claim through Protect All/GBS warranty for a puncture on my couch in 8/2022...took a month for them to review and my related calls to get something started. They sent a piece of fabric in October...the fabric has a shiny sheen and they said they are not responsible for the dye lot...they ordered the right part. Furniture installer warranty gave me came at the beginning of December and said he would not install the fabric as it doesn't match and would look terrible...after 2 weeks of him filing a report to the warranty company..I had to call warranty company to check status and they again noted dye lot...reps have been nasty and spoke to manager about the sheen which is not the same as dye lot. Expect me to have a shiny cushion in the center of the couch...I did not purchase. Shiny couch. NEVER gain would I purchase from Ashley furniture and purchase warranty from this company.

We got a loveseat recliner from Ashley and was sold protection by saying it covers everything tears, stain bluh bluh. We had issue with mechanism submitted a claim, technician came checked it out and they told there is nothing wrong as they did not want to do anything, then couple months later mechanism got broken from the area we filed a claim before. It was defective product they ignored it and here we are we filed a claim again. Technician came, he told he will request parts and they will come directly to our home, almost one month nothing. So, we called GBS and we were told it was not covered because it is because of ABUSE. So, we talked to the agent almost like 1 hour and she ordered the part. But she told us for the tears they are not tears in their eyes they are just holes. I mean if fabric gets tears and if that tears get wider. That’s not a tear for them it is a hole.

Do not purchase furniture from Ashley's furniture store with them stating you have a 5 year warranty that covers stains, cleaning etc with the protection plan. They are lying. I bought a cream couch from them for over $2000 and wanted to cancel the order because I knew somewhere along the line my kids would get it dirty, they pushed with giving a slight discount and stated the warranty would cover dirt, stains and if they couldn't get the stains out they would replace the cushions or the entire couch. Lies! GBS denied my claim stating accumulation of stains/damage and not to a single occurrence which makes no sense. What is the warranty for if there is a stain or a spill? Never again beware of this company and their exclusions.

Very shady business dealing. We bought a sofa in 08/2020, and bought the 5 year protection plan for $99.99. We were told we could get a refund if we don't use it, it covers all types of stain, blah blah blah, then guess what? When we try to submit a claim, it was denied as there was a lot of restrictions, and obtaining a refund was very difficult, we had to call Synchrony, Ashley, and GBS, and then guess what? They all told me to call the other parties as they are not responsible. What a waste of time. Never trust these shady people.

Not worth money, Save your money and have it repaired yourself. Called to have a claim on fabric with whole and they claim it was stress and will not cover. A hole in the fabric is a hole. Why would someone spend money on a warranty if it's not going to help. I working in the warranty industry. I understand that warranty companies are designed to keep the money. You have to consider the customer's point of view. They are not willing to do that. The first person on the phone call almost seemed excited to decline the claim. That is why I am doing a review. The second person on the phone just seemed not to care what the outcome was. I am sad that it ended like that, no help. Not even a help with where to go or who could repair it. Customer service is very important to me and for that I will not recommend this company to anyone.

My warranty states "Punctures, tears and rips". My coverage falls under the written agreement that has been paid for upon my purchase with my furniture. I have sent photos and have not received a onsite visual determination. Without proper review they have took my funds and denied my warranty with unsubstantial factors.

We bought over 12K of furniture from Ashley store and they asked us to pay extra for extend warranty, if anything bad or damage, they will replace or fix it. On top the that price, I have to paid $700 for the extend warranty. And my sofas only 2 years old and the stitching coming undone and defects on cloth material. I open the claim and asked for fix or they need to do something because we bought a plan for extend warranty. And finally, they come back with nothing and said “this is NOT the part of coverage, nothing they can do." This company is just a JOKE, why I have to pay $700 for this JOKE, please be aware this joke.

Like every single person who has written a review about them, I was persuaded to buy the 5 yr warranty by the salesperson at Ashley in Tupelo, MS. It sounded like solid advice because the plan covers everything for five years. Just like everyone else, my claim was denied sight unseen. First, they just replied that they didn’t have any contractors in the area that could get by and look at my couch. I guess they were just going to leave it at that. After calling and complaining, they finally sent someone out who looked at the couch for about five minutes and said that he was going to recommend that they replace all the cushions and covers.

I purchased a 5 year premium warranty from The Dump in March 2018. The Dump transferred responsibility for warranty claims after 1 year to GBS. The original terms and conditions I viewed upon purchasing the furniture did not include restrictions to exclude furniture frame defects, nor did it include a requirement to submit a claim within 30 days of problem occurrence. However, when calling GBS to honor the warranty, they refused to repair the furniture, citing their new terms and conditions requiring a claim be submitted within 30 days of noticing a problem with the furniture, and also re-defining the furniture frame to exclude internal frame connectors and joining. Three different dictionary definitions I was able to find include "furniture frame" are:

I purchased a warranty on my sectional from GBS. The arm and back of the couch broke and so I submitted a claim. They referred me to a third-party technician. The technician was on-time and very kind. He told me due to the location of the break, he was unable to repair my couch and so he put a temporary fix using wood glue but said it would not hold over time. He said that the couch was unrepairable.

I bought an extended warranty for a sofa set I purchased at Ashley's. They said it'll give me peace of mind and protect my investment. Little did I know that when I needed it I found out is just a scam. The reclining mechanism in the sofa stopped working. I called Ashley and they referred me to the company that handles the extended warranty (GBS) because this happened after a year, which is what the manufacturer covers. After going through a detailed questionnaire, the customer service guy told me is not covered because I called it in after 30 days when the malfunction happened.

This company is a scam. Their brochure says they cover damages. My dog got sick and omitted on the carpet. Since it was a day he was really sick it happened several times in different places. So because it was more than once, they will not honor it. They will only cover it if it happened once in one spot. They don't stand by their warranty and don't cover what they say. If I were you I would pass on this company and either look elsewhere or save your money and buy a new one when the time comes. At least this way you're not throwing away your money. AWFUL!

3 years ago my husband and I bought a sectional couch with a chaise as well as a dining table from Ashley Homestore. We paid a lot of money for the extended warranty through GBS Warranty Services to cover accidents. Recently my toddler got a hold of scissors and ripped up some parts of the cushion covers of the couch and chaise and had, as well, chipped some of the dining table wood.

It took way too long and too many fights, but the company is replacing the couch, a very satisfying resolution.

Carim from GBS was so kind to tell me that you guys will not address my beverage spill because you need me to personally clean all the stains in my couch first, take a picture and send it to you. In what world does that make sense? Why should a person have to clean all the stains on their couch to have a tech address a beverage stain? Why is it so complicated with you guys to just do a stain clean? I had two GBS employees tell me to do an all over stain clean just to be told by another oh never sorry to waste a month of your time but we just do spot cleaning. Okay so do the beverage clean? Nope clean your entire sofa then will… Please do not call yourself a furniture service company if you can not do one thing for your customer. Now I know and everyone I know will definitely not get the ridiculous service ever again.

My daughter got sick and made a mess on the couch. At the same time she had left a marker open on the couch, leaving a small spot on the inside cushion where she was sitting. GBS WILL NOT cover it, stating the T&Cs of the contract that this is an accumulation of stains. They denied treatment because there was more than one spot, even though stains occurred AT THE SAME TIME WITHIN THE TIME PERIOD WITH WHICH IS PERMISSABLE PER THE CONTRACT. This is an incorrect interpretation of the terms, and in my opinion THEY are in breach of contract since they are unwilling to treat even the main purpose of my claim which was where my daughter got sick. I've seen multiple reviews just like this and I think it's disgraceful.

Save your money!!! I'm begging you. Do not get this scam protection plan. They will tell you they cover everything but they will find a way to give you a reason why they are not covering. I submitted a claim for my couch that was accidentally ripped but they denied it even though it says on the terms and conditions that ripping is covered!! Don't waste your time.

I spent $500 to protect my couch telling the furniture store that I bought it from that it was very important and the cost of the warranty covers everything because I had pets. They told me this was the best warranty coverage. It covers everything including stains, YET when you go there make a claim they deny you saying it’s not just one stain but multiple! Which I see many people have been denied for the same thing. So if you spill something in one spot and it jumps and creates a separate spot, you will be denied! It’s such **. My dog licked his foot, make a big mark, moved the other side. Did it again. Before I could stop him or have the ability to clean it myself it created a second spot therefore denied. You get only one stain! If your ONE spill or accident creates multiple stains you will be denied. It’s a scam of $500.

I bought my table in May, 2021 with a $500 no hassle protection plan. 2 weeks ago my daughter spilled nail Polish remover on the table. I called right away and filed a claim. They denied my claim because they said the damage was from multiple instances, it was not. The damage that occurred was listed as a covered item. They are using excuses to deny and there is no recourse once they deny you. My table was in pristine condition and very well taken care of before this and it is less than a year old!! When I called Ashley, even they said that GBS’s response doesn’t make sense.

I bought a protection plan for furniture purchased from Ashley Furniture. The protection plan is through GBS Enterprises. The coverage stated I am covered for accidental rips, tears, punctures, burns & single marks. I have a fabric footboard that had an accidental tear/rip. I contacted Ashley and a technician came out and confirmed that the tear/rip is due to customer use, not a manufacturer defect and it's covered by GBS. I was instructed by Ashley to file a claim with GBS. My footboard is 9/23/2020. I paid GBS for furniture protection for my entire purchase at Ashley (over 10k). I just got a denial from GBS specifically stating: "Hole/Missing Material – Holes in fabric or leather with missing material (material under the hole or that would be covering the hole, is not warranted," which is not in their list of exclusion but more than anything, based their decision on a picture.

Do not purchase this extended warranty service through Ashley furniture. They are completely deceiving and do not cover many of the things that the contract states they will cover. They refer to everything as 'wear and tear' and therefore not covered. I had bubbling on my table. That is not wear and tear. They took my money and do not follow their own policies. They don't care for their customers and their $800 warranty is a scam and complete waste of money.

Bought their coverage for my furniture when I got it from Ashley. When buying the service they make it sound so easy and helpful and that you don't have to worry about anything, "they got you covered", but in reality when you call for assistance, they make up all kind of excuses and ** to make you disqualify from the protection plan coverage. They were never helpful, and never covered our furniture. Every time we call they give us the runaround. Basically, they only want your money. Stay away and don't waste your time and money with them.

I'm completely unsatisfied with this service. This is for sofa set purchased from Ashley Furniture. I paid for coverage and can't even use it because I reported it outside of the 30 day window from which I discovered the damage which is just an excuse and a loophole. This plan was a total waste of money.

I purchased a warranty plan for a sectional sofa two years ago. When I finally needed to use it for cleaning I got the run around to have a tech come service the sofa. After three days later from the original date a tech came just to do nothing at all but say he has to put in a report to corporate to comeback. Four days later I called to get an update. I was told that only my chaise will be serviced and not the rest of the sofa. In the warranty it states that the damage on the sofa is covered in the warranty. I will never purchase another warranty with this company and I advise no one else to as well.

I purchased swivel chairs from Ashley Furniture and the 5 year warranty from GBS. After about 1.5 years, both chairs failed. I have contacted GBS 16 times over the past four months and provided all pictures/explanations on five different occasions. I've been told that the vendor (Ashley Furniture) didn’t register the warranty (they had). I’ve been told that the warranty was for indoor furniture only (Ashley confirmed that it was for outdoor furniture). I’ve been told that a claim was manually entered on three different occasions, only to find that I needed to start the entire process over again when I called because there was no record of our conversations. Each time, they say they will follow up, but they never do. Every 2-3 weeks, I have to go through the entire process all over again.

I purchased a lift recliner from Ashley Furniture and got the 5 year GBS Enterprise Protectall furniture insurance figuring I was covered if my chair ever had issues. One of the springs that controlled the foot rest retract broke. So called the furniture insurance company and put in a claim. They rejected it right off but then reconsidered since the mechanism controlled the foot rest. Their technician arrived and looked at it and said yes he would order the springs and then when it arrived we needed to call to schedule an appointment for him to return. Simple fix and he would replace the spring on the other side also.

I took out the warranty because I was told that the frame and motors would be covered on my sectional. I noticed a tear one day in the fabric and after looking on the underside I found that one of the metal springs/support had actually snapped in half. Still in my warranty period but they are refusing to cover it because the fabric is dirty. Whether the fabric is dirty or not (which it isn’t) the actual frame of the sofa has failed me.

Horrible service, I would never do business with them and would certainly would not recommend. Customer service rep denied some damage on a sofa because they are multiple punctures on the fabric and they don't cover multiple instances, when I asked what is the meaning, he said it has to be just one puncture or tear, not multiple, so basically if you have an accident make sure it is only one hole or one puncture or they assume it is a pet or a shark attack. Claim denied based on assumptions, not what I was explaining happened. Contacted a manager and it seem they read from the same "script" making assumptions that the damage was done by a pet/shark based on a photo. They will make any excuse on the rainbow to not honor their supposedly warranty. Waste of money and time.

I purchased a warranty plan for furniture that I purchased from Ashley Furniture 2 years ago. I have been attempting to file a claim for over 3 months now and I cannot get ANYONE to return a call or a email. I am growing increasingly frustrated with this company. I paid $300 for this warranty and to not be able to get a hold of ANYONE is very aggravating. If I had to do it all over again, I would not have purchased this service.

I bought furniture from Ashley Furniture and they sold me 5 years protection plan. Now, I called for the damages and they are not honoring that. They don't even bother or even send someone to check and simply denied it's normal wear and tear. I would recommend not but these kind of protection plans. It's complete wastage of money. They just set up a call center in FL but no authority to do anything.

In August 2019 I purchased a sleeper sofa and added a 5 yr protection plan by GBS. I filed a claim on 10/20/2021 and received a disapproval in less than 2 minutes. I contacted the company by telephone immediately and my claim was also disapproved then. My claim was for where the family cat had urinated on the couch. When the incident happened we tried our best to clean it using over the counter products. I removed the stains but the odor remains. I was told that because there were no stains that it was not covered. It clearly states in the product that the coverage includes damage from pet bodily fluids. It also asks you during the claim process if you did anything to try to correct the issue, which I told them I had used OTC products to clean the area.

I got my couches last year in October. It’s been a year. I called and let them know that couches cushions are sinking in and it has stains. They got all my information and they put everything in just so they can tell they can’t do anything because it was build up. How the hell is build up. Really upset that they charge $150 and they tell me they can’t help. Not worth on getting warranty so the can tell you it’s not covered. Ashley Furniture clearly tells you get the warranty all stains are covered. Some people buy stuff with a lot effort so companies can pretty much steal your money.

If by any chance a furniture co. offers you a coverage with GBS protection decline it. It is worthless. I called to report a problem with a couch that I bought at Ashley furniture 2 years ago, the insurance was for 5 year protection. The frame has twisted due to faulty craftsmanship? And they wanted to know when this first happened. After I started going to my chiropractor weekly for having a twisted back he saw the defect in the couch.

I paid for the 5 year protection plan that covers absolutely everything. Rips, tears, stains, structural damage, accidental damage, parts and mechanisms, etc for my sectional sofa. It has been impossible to get someone on the phone. I have been told they will not cover because they do not cover frames, yet it is clearly stated in my plan paperwork that frames and structural damage is covered. Also, I am not even 100 percent sure the problem is a frame. All I know is I heard a loud pop on the couch and it now sits lower. This is accidental damage to a part or mechanism of the sectional. I asked to speak to a supervisor and was disconnected. I will continue to write reviews and complain to everyone I know about this company until this is resolved. I paid for the coverage and want the protection!

I sent GBS pictures of the disintegrated mattress cover and original invoice, which proved it was purchased at same time as Tempur-Pedic mattress. At the time, I was told that only this mattress cover could be used to keep the validity of the mattress warranty. After multiple follow up attempts, GBS finally refused to honor the warranty claim because they said the product label wasn’t visible in the pictures. I had already thrown out the disintegrated mattress cover, which made a huge mess in my bedroom. I explained to them in advance that I had already thrown out the mattress cover, but GBS instructed me to proceed and send in all the evidentiary documents. Poor product, poor service, lots of wasted time trying to follow up on warranty due to their unresponsiveness.

Hi, We purchased a furniture protection plan with an Ashley couch. Kids at our home were crafting decorations for a birthday party and ripped a couch with a box cutter accidentally. We called GBS for the protection plan. My wife whose first language is not English filed the claim. First an agent denied it saying it was frayed not cut, but the photos clearly showed it was a cut. We spoke to supervisor named Erica, she first claimed she will review call and get back. After reviewing a one hour call, she got back saying it was denied because my wife used a word 'play' instead of 'craft project'. She also asked me to take responsibility of my wife if she does not know English. She was unprofessional and racist. Also, she told me that she is the only supervisor and I cannot complain about her to anyone. They use tactics to fish for words to deny the call. English is not the first language for my wife and I, and it seems racist to pick on words to deny claim.

Please do not buy this warranty. If I could give a rating of (-5 stars) I would. I paid extra money for a 5 year warranty from this company GBS that my sales rep sold to me. Now 2 years later when I need my nightstand and dresser drawer repaired my claim has been declined by GBS. I am now being told they will not repair the damage because it’s more than 1 scratch and the damage appears to be normal wear and tear. However, I was told by my sales rep this warranty would cover any damages on my bedroom set. (DO NOT BUY THIS EXTENDED WARRANTY.) It’s a complete waste of time and money, nothing will be covered when you call in to make a clam despite what your sales rep is telling you.

This warranty is a scam. I purchased a sectional sofa with an oversized ottoman from Ashley Furniture at Naperville including a five-year a full coverage PREMIUM plan (ProtectAll By GBS). At the time of purchasing the furniture, I asked the sales person if the ottoman is strong enough as it seems that is not, he said any issue with the frame will be covered by a protection plan. After less than 18 months, the ottoman decking started to go down. I filed a claim to the GBS Warranty Services.

On my 2 month old couch, I had an incident where I keep all 5 my grandkids at one time. 1 of them wrote on back of couch with markers while I was changing a diaper (and I got peed on doing that), 1 running across it with dirty hands from eating, and other jumping and peed on himself. Since all happened at night I called next day. I was Told that since it was all over couch it was considered accumulation, they only do spot treatment and it was not covered.

We purchased a sectional leather couch from Ashley Furniture. Sales rep said we should definitely purchase the warranty just in case. I asked about the damage it would cover to the sales Rep before buying the warranty. He said it would cover all accidents to the couch. Well, we had an accident with one of our grandkids taking a knife to the couch. It ripped it in 3 places. I took some leather tape to hold it together and filed a claim. GBS denied the claim saying because I put tape on it they will not cover it. They also denied because it was not normal wear.

I tried to explain to them my situation and although the contract is covering for cuts and tears, when I submitted the pictures they easily denied and I could sense how they were coming up with nonsense reasoning to wash their hand. Don't waste your money for them.

I purchased a warranty with GBS when I bought a recliner with Ashely Furniture in 2020. A year and half later (July 1st 2021) the headrest motor stopped working and it was stuck in a forward position which made it extremely uncomfortable for our necks. I contacted GBS and filed a claim. A tech was sent out by one their contractors who advised the motor needed to be replaced. GBS said the motor would arrive at my home in 2 weeks. Well that never happened. I gave them another week and called and asked why hasn't it arrived. They said no that's not the case, parts take up to 4 weeks. The part never came so I called again and was advised the part will arrive on 8/26/2021 and she promised. I said thank you bc my husband has been in the hospital since 8/3 and it would nice if he had a comfortable chair to sit in when he return home. It's the only chair we have In our living room.

I purchased furniture on May 29, 2021 from Ashley Furniture in San Antonio TX and purchased a furniture protection plan (warranty) from GBS Warranty Services. At the time I was given a few basic details regarding the warranty but received no brochure or information in writing regarding the terms and conditions of the warranty I was told by ashley that they had not received brochures from gbs. I assumed that I would receive the warranty information when the furniture was delivered on 8/21/2021 (it was on backorder).

I have been a Ashley customer for a long time. Be aware of the extended warranty Ashley pushes on customers to buy. Nothing is covered, it's unacceptable customer service and dishonest business model. They had sent technicians to my home that said an item needed to be replaced, and I had to call weeks later to see where my items was to realize the claim was denied. The customer service is a noisy office in another country where they don't know how to give you a detailed explanation but "that's not covered" even though it in the list of things that are covered. It is unacceptable service and dishonest business.

Per the furniture warranty I purchased they covered "gouges that penetrate solid surfaces". I submitted a claim ** with a 14" long 1 mm deep gouge on the nickel plating solid surface of my bar stool. They said it was normal wear and tear. It would be as if someone keyed your car and your insurance company stated this was normal wear and tear. That's how egregious their oversight of this warranty is.

This warranty is a scam. I was told it covered tears, rips, burns and single marks as is quoted on their website and Ashley Furnitures sales pitch. Two years later I reported three tears in the cushion covers. I called to have s them replaced and was told the tears were not covered because the tear was in the seam...WHAT? That's the most likely place it would happen. Do not waste your money. These people are CROOKS.

I cannot describe to you how terrible my experience with this company has been. After purchasing many items through Ashley's, paying for their premium warranty, it's been 2 years and GBS is to accept my claim. To be honest this is an issue with both Ashley's and GBS. I purchased two large rugs And Ashley's explain to me through GBS that they cover just about everything, fraying, staining, striation and pattern. This however is not true.

I spent over 20,000 with Ashley Furniture, bought their 5 year warranty, that was supposed to cover damages, base. When I try to have some of damage taken care of they did not warranty any of them, so I have a dinner table and chair, office desk and chair that they will not honor, I will not buy anything else from them and definitely not that warranty. I so upset with them, I use to love their furniture, until it's time to use the warranty.

I have had claim after claim, total of 6 on same recliner since 2017 when we purchased it from Ashley. All issues have been eventually resolved until now. In April we noticed a rip in one of the recliners. Called to file claim, who determined after reviewing pics was seam separation covered under manufacturer's warranty only...they referred me to outside vendor to repair at my expense. A tech came out and stated was not seam separation but rip and would be covered by extended warranty. I immediately called and talked to supervisor who I sent work order from tech, he agreed it was a rip and would order parts, allow 4-6 weeks to receive and then call for tech to come out to install... After month and nothing, I call to inquire. They say cancelled order 2 days after placed due to no part number, wth...

Updated on 08/05/2021: I want to clarify that I’m not one who likes leaving negative reviews & I typically don’t. We are reasonable people who understand you can’t always get your way & we don’t expect that. But when it comes to insurance companies/warranties/etc. that we & others are talked into buying as a means to protect an investment, we do expect that a “good faith” effort will be made by the company to resolve their customer's problem when it is supposed to be covered by the policy they paid good money to have in case it’s needed.

It’s big scam of protection plan from Ashley. Nothing will cover. Highly not recommended. Ashley will provide discount and add this protection plan. Actual it says will cover accidental protection, when you start claim will say this is not covered. To fix you have to pay from pocket.

BUYER BEWARE. GBS Warranty Services is a joke. Do not waste your money on GBS Warranty Services' protection plan. Shame on Ashley Furniture for promoting GBS Warranty Services. I spent over $800 to have GBS Warranty Services furniture protection for all my furniture from Ashley Furniture. I have spent over 10 hours on the phone with GBS Warranty Services, majority of it was on hold, with zero resolution. For some items, I was instantly denied by someone who I highly doubt was even qualified in furniture repair. It is all based on assumptions with GBS Warranty Services.

I filed a claim in November 2020 - GBS Claim ** and have yet to receive a replacement of my items. I have provided all information requested and received an email on 1/19/2021 stating that the replacement has been requested but still nothing from GBS about my replacement. It is going on 5-6 months with NOTHING. I have sent several emails requesting an update and will wait on hold for hours with no one answering the phone. This is not good business and I recommend not using or purchasing this service. All I want is to have my furniture replaced as per the warranty that I purchased.

I found the representatives at GBS and its contractor, Furniture & Repairs (F&F) to be inept and not customer centric. I live in the San Francisco Bay area and GBS placed its work order on F&F located 350 miles away from my home in the Los Angeles area. F&F reportedly only has a single employee (who lives in LA) capable of repairing electric lift chairs and this representative reportedly only visits the SF Bay Area a couple of days a month.

In my case they won't fulfill the warranty because I didn't let them know within 30 days. Even though it was during Covid and everything was shut down. The recliner was not my top concern at that time.

I had a technician come out because the top of my coffee table was beginning to strip, he called a checking. He agreed that the table top need to be replaced. The company said it wasn’t covered because it wasn’t a single incident that caused it to strip like that. I guess when I got this warranty I thought that damage would be covered. Very disappointing. On the upside the girl I talk to you from the company was very sweet.

Well I say no stars. GBS deserves no stars. So I contacted GBS on Feb 2, 2021 about a dining table set with issues, and a mattress cover, mattress. I told them the mattress cover is Dri Tec brand and it isnt water proof like it says. My grandaughter had a accident and peed the bed it went right through to the mattress. Not once did they say they dont cover dri tec. When they ask me to send pics I did. And 1 month later they tell me they wont cover it through a email because it's not a GBS mattress cover. And my dining room table they say they wont cover because it's not accidental scratches and material blemishes when it is accidental. Don't waste your money for their extended warranty, they told me on the phone it's Bedgear for the mattress cover. When I contacted Bedgear they wont cover it because it was past the time they allow. And that's GBS' fault.

I just spoke with a customer service representative. I let her know that I have a throw blanket that is red/maroon and after using it I discovered that it had stained my sectional. I spoke with Ashley Furniture reps who referred me to these guys with whom I have paid. I called GBS and I am unable to get through for at least the last 4 weeks every time I have called. At this point I may as well go buy a bottle of leather stain remover. I do not feel that the protection plan is a good way to go, being that the status of my claim has been closed without a call or status. I am totally dissatisfied with their service.

About two years ago, I spent almost $4,000 at Ashley's Furniture plus I purchased the 5-year warranty because it was a large purchase. Recently I noticed some wood chipped on the front and side of my daughter's white five drawer chest. Last week I filed a claim and sent the required pictures and receipt. A few days later I receive an email asking for clear pictures. However before I could even send them additional pictures, I receive another email within 2 minutes of their first email stating my claim was denied. I would have never purchased the warranty if I had known it does not cover the basic chips. I will no longer shop at Ashley's furniture nor will I purchase a warranty from GBS.

This is a real nightmare. I have paid $369.99 to cover any possible damages to my bedroom set, which was a very expensive one. Now that I needed the repair, I struggled for almost a month to file a claim, and now they keep requesting information and pictures, when I respond with the requested information, they send me another email requesting more information. It is almost two months now, they do not want to repair the bedroom set and they are just making it impossible!! I do not recommend it at all, it is much easier to hire someone to fix any damages later than going through all this humiliation.

I'd recommend GBS. When there was a stain on my sofa, they came right the following week.

The frame of my chair broke. The tech called the next day and came the following day. He did a fantastic job repairing it and it hasn't fallen apart again. After I saw how the chair was put together with staples and not with screws, I would definitely recommend GBS to people who buy the same chair I got. The warranty saved me $700 from buying another chair.

I was a little worried because of the unwritten rule that what happens to my furniture has to be an accident. It's not like anyone's going to purposely break their furniture so the rule is silly. Things go wrong. Other than that, we utilized our GBS warranty when the electrical cord was broken in the headrest. I was happy with the customer service because they were quick. The service tech was on-time, fast, diligent, and courteous. He cleaned up the area. Kudos to him.

Everything the tech did was fine. Unfortunately, there were two other things wrong with the couch where he cleaned. There was a tear. He said because it wasn't on his invoice or work order, that we would have to call back. There was also a cracking noise on one end of the couch. So, we would need somebody to come back out because he only came for the stain. But the stain was taken care of. It looks great. Like nothing was ever there. It was wonderful.

I'm happy with my experience with GBS. It's easy to submit a claim. Just call and explain it to them and they send someone out within the next couple of days. I had a stain and they came and took it out. I would recommend GBS.

I purchased a lifetime protection plan through the Ashley Homestore for a sofa to ensure that if we get it dirty, it could be cleaned or replaced. The claim process was not that difficult. Locating the information to figure out who I needed to call was the hardest part. Looking online, I had to poke here and there to find the correct number. It was Ashley Furniture first and then they said they would put in the request and that someone would call me. It only took a couple of days and we were able to set up the appointment quickly. That was great.

I purchased a 3 piece living room set from Ashley Furniture in Newport News Va, and of course had to purchase the warranty, Well my recliner power cord was damaged and called GBS to have repaired, that was in December 2020. So today is Feb 2021 and still have not received the part. Yes It has been order and still will take 4-6 weeks to receive. This is totally unsatisfactory, I will never purchase a warranty from Ashley Furniture again. I want my money back.

When I submitted a claim, I just had to call GBS and request someone come out. They then came and cleaned the area. For the most part, it's not noticeable, so everything's good.

Our outdoor sectional purchased from Ashley’s Furniture was delivered June of 2019. We were convinced to purchase the warranty that would cover accidental damage on our “weatherproof” outdoor furniture. In May 2020 we noticed rips beginning to show on multiple cushions and contacted GBS. Contacted again in July 2020 with no solution. Rips turned into holes real quick and contacted again the beginning of this year. They finally sent a technician who was very friendly and helpful. He stated he was going to recommend all new cushions for our outdoor sectional.

GBS was the warranty that dispatched someone to fix my sofa inside the house. The guy was very nice and professional. He did whatever was needed in a short time. It was good.

I purchased a leather couch set from Ashley Furniture. I bought the protection plan because the rep stated if anything happens to our couches, it will be covered. We read through the pamphlet on GBS and that seemed to be true. One day, we found a large stain on the headrest of our couch. We guessed it was from something in someone's hair. We contacted GBS and they sent a technician out, who confirmed it was a stain and would need to be repaired. A few days later, we found out the claim was denied because this was not a stain but color loss. We were told the technician is not trained to make those decisions. So someone on a computer somewhere decided to deny our claim because GBS can change the definition of a stain as they see fit. This is a complete joke of a company and a scam. Completely disgusting and should not be trusted.

We bought a kitchen table and chairs from Ashley Furniture in 2018 and bought the protection plan, in 2020 we filed a claim because the chairs were splitting and coming apart and the legs in the table were split. I sent pictures and description of what was happening and they agreed to credit us $500.00. Then the pandemic hit and we were told they extended our warranty/refund because of pandemic (that was in March 2020). My husband and I went to Ashley's on 4 separate occasions looking for a new table but couldn't find anything we liked. I didn't want to get the same table because I was afraid it would split again. Now they say our credit expired December 31, 2020!! When I asked about the timeline we were told it's extended because of the pandemic and NEVER gave me a end date. Now I have a table that is horrible and broken and 2 out of the 6 chairs are split and cannot be used.. I will NEVER buy from Ashley's again.

We pay the premium coverage upon buying the furniture at Ashley. Now we are trying for them to repair what as per their statement is covered on what we pay and they declined the claim stating they don't cover rips. But their page clearly say it cover rips, conclusion they just steal our money to do nothing and reject our claim... Horrible customer service and company ever.

Two of the legs on our chairs started getting loose. I called it in and it was simple over the phone. They then came in, fixed it, and left. It went well.

First let me say, that every single response to a 1 star review has not lead to the company doing the right thing. I hope that you have better customer service than that for being outsourced by Ashley Furniture, a "reputable company". Under "What is covered": Rips, tears, punctures, burns and singe marks. My Couch started to disintegrate extremely quickly. To the point where cotton is literally poking through the rips/tears/punctures. Yet, GBS still won't cover that even though it is clearly stated in their paperwork. I am pregnant and have a 16 month old and do not have time for these lies. If you state you are going to cover something, COVER IT! Please do not make excuses. I honestly haven't read any satisfactory resolution to the customers who are upset.

The service request with GBS was on the couch seat cushions. It was simple. You have to go through step-by-step, what happened, and which part, which was time consuming having to think about every little spot on the couch. And then when the technician got there, he didn't have for the second sofa. He only had reported for the first. I had gone through a lot of time going through both sofas. Make sure the request gets communicated with the cleaner.

Last year, I purchased 5 year protection plan along with my sofa. When I bought the sofa, the sales man told that the protection plan is good in case my daughter spills any food or drink or other spills accident. Sounds very reasonable to me to purchase it. I made my 1st claim this month. It got rejected because there are more than one stain. When I called the tech support, she mentioned that GBS only could accept only one stain. Any more than one stain in the picture, it got rejected.

I just had Jordan's Furniture come out, and after they left, I got a call saying that the issue wasn't something covered under the manufacturer's warranty, so it had to go through the protection plan. Jordan's connected me with a rep at GBS and the woman just asked me some information and I gave it to her. It was a quick, easy and simple phone call, and then that was that. But it's been about three weeks, and one of the spots that was repaired is ripped again. I have Jordan's coming out again next week and they're going to see if it's the same spot the third time. They're going to see if it works under the manufacturer's warranty or not. GBS is definitely worth it.

My wife purchased 9k worth of furniture in 2018 at Ashley Furniture. First mistake. Good furniture but way overpriced. Then they "pressured" her into taking this warranty for almost $800 extra and told her if she didn't file a claim, she would get all her money back. She believed them. She has been calling for the past two years trying to cancel this warranty, to no avail. She has spoken with Lathaniel (Nathaniel? April 13th, 2020), Colleen (who told her she would be getting her money back, but it would take 2-3 billing cycles. March 3rd, 2020), Brittany (February 6th, 2020), Briana, (July 1st, 2020), and when NO ONE called her back, she wrote a letter to the BBB in Delray Beach and put in a complaint against GBS. It was sent July 6th, 2020. They (BBB) responded within days of receiving our letter, informing us of what they were doing to follow-up with GBS.

I bought a very expensive leather sectional sofa for my daughter May 2018. Purchased a 5 year extended warranty thru GBS. Had a problem with the leather tearing. Filed a claim with GBS. They ask for pictures, sent pictures. They would not cover the piece that was damaged. Ask them to come look at it and they refused to send a rep to even look at the damage. The warranty was not worth the paper it was written on. Don’t buy an extended warranty from GBS. Waste of 250.00. They made their decision based on pictures. No personal service.

I acquired the warranty because I have a 15-month old here. This is a brand new table and I decided that we might need to use it. The table got a mark on it so my grandson and granddaughter called them to have it fixed and they fixed it right away. Now, everything is fine. I was very satisfied. It's nice to have them.

I bought a leather chair from Ashley Furniture nearly 3 years ago. Also purchased 3 year warranty. The leather started to crack on a portion of the seat. Very courteous repairman came out and fixed it. Can’t even tell it was there. Super satisfied.

We made a claim to GBS in September last year. The people came in two months later. They said they needed a new leather. In January, the pandemic started and they were not coming anymore. Then the technician came in two months ago. He said that the loveseat was broken and that the part that was sent was different in color and size. It won't work and he couldn't do anything. He fixed the big sofa. But we have a problem with the loveseat. My wife is very angry and not happy. She wanted that we'd go to Ashley's Furniture store. They called the insurance. The experience was bad because GBS won't come in and they wouldn't tell what they were doing.

This is our second claim for our sectional couch. The pull cord on the recliner broke just after the factory warranty was out. We filed the claim with the extended warranty on April 28th, and the repair was not completed until July 12th. On the second claim, the pull cord broke on the other seat. The claim was filed July 9th and the repair was not done until after September 25th. Both times, we were left with a recliner that didn't work for the whole time. Both times, I had to spend hours on the phone to get any action.

We bought GBS Warranty on our tables, our breakfast nook, our furniture, meaning sofa, loveseat, and ottoman. The last time, they came in to make some repairs to our table which had some scuffs. They repaired it and they did well. However, the reps that took the order over the phone were not so great. It's been hit-and-miss. They don't get the information right. Then the last time we scheduled the warranty, we tried to schedule it for two different items. They ended up sending one person, but that one person only did one thing, and he could have done both like we originally had planned. We have a recliner, sofas, and loveseats that we paid a lot of money for. We paid good money on the warranty as well. But nothing was protected within the vicinity of damage. They only supposedly do certain type of damage so they don't cover all.

I got a GBS five-year warranty for the couches through Jordan's Furniture. I called for a service request for a stain that we couldn't get out from a spill and I had somebody here in three days. The technician was able to get the stain out and it was very good dealing with him. GBS is something that people should consider depending on how much they can get it for. It's a good warranty.

Updated on 02/12/2021: I wrote previously how bad the service that they give us and how they try to not handle any of our request. SO I decided to stop my service with them, I contacted them in October 2020, now we are in Feb 2021 and still struggling with the cancellation. I can't believe how this company operate, I called several times to follow up on my case, and each time they tell me something. I will update again on this case and on the refund process (if I got any :|) It's really soooo frustrating!!

I bought this couch almost 5 years ago and it came with a 5 yr warranty for accidental damage. Well, within a year the couch started looking bad, some small chunks of fabric were falling out and the seams were ripping. I filed a claim and they said it wasn’t covered. I let it go. Fast forward to a month ago. My kid got paint on my couch. They weren’t taking phone calls due to covid. So I filed a claim. Waited and waited. Heard nothing so I filed another claim with screen shots to document that I in fact filed a claim. Still I hear nothing. So I file another claim.

We purchased $7k of furniture from Ashley furniture. The salesman talked us into the extra warranty for $499. He explained they would fix anything including water stains, mechanical issues, scratches, etc. I have some water stains on my nightstand, the drawers under the bed no longer pull out (broken mechanisms) and some scratches on the top of my dresser and headboard. All things covered under the warranty on the pamphlet they gave me when we purchased.

My daughter's bed frame was broken and I submitted a claim online for GBS. Their interface was easy and I was given a two-hour window during which I should expect their contractor. Everything went well and they fixed the issue. My GBS warranty has been good so far. I recommend it to others.

I got a sectional and I bought GBS Warranty for it. My dad is in and out of rehab right now and was crashing on my couch and spilled chili all over my couch one night. I needed to get that fixed because I'm not down with chili stains on a couch. I had another warranty company with a different sectional that I had before, and that was the worst experience of my life. GBS was so easy, and they were quick. It was effortless. I almost felt like I had to do nothing. It was nice.

I got a full coverage plan from GBS. I called them for the sofa that was broken. The middle seat was slammed into the bottom. I got a text message three or four days later letting me know that the tech was gonna contact me to schedule a date. Then they contacted me and we scheduled the date. It was a day or two after they came over so the whole thing took about a week. They weren't able to get me a date right away when the tech was gonna come. I had to wait. I wasn't really sure when they were gonna contact me, if I was gonna be available. I couldn't really work around my schedule 'cause I was waiting for a response. But the work was good and I'm happy with the service I got.

I place a claim in March 2020 and until this day October 5 2020 I cannot get a answer as to whats taking so long. Every time I called they telling me something different. One of the ladies there even told me my claim was rejected and I don't have any warranty. I bought furniture in 2016. I purchased warranty that is valid for 5 years. I have my warranty card. I even call haynes furniture where my furniture was purchased. They send me a copy of my receipt and warranty. I spoke to 2 supervisor. They promised to review my claim and call me back the next day. They did not. I am the one that always reaching out to them to find out whats going on.

The frame of our furniture was making noise. GBS Warranty's techs came and they fixed it. That made the noise end. Getting this warranty is worth it for people who have kids and dogs and use their furniture a normal amount.

There was cat urine on the chair and we had a contractor in a couple of days after calling GBS. The guy seemed to know what he was doing. He cleaned it with some little machine. But there's still a urine smell to that chair. I bought that chair for my granddaughter when she was pregnant with my little great grandbaby. They have kitties. So I was thinking that something might happen to it. But they could have cleaned it themselves and have better luck. So, if the chair would still gonna smell like cat urine, it wasn’t worth the money.

We bought a GBS plan so that in case something happened to our furniture, they would take care of it. We purchased a couch from Jordan's furniture and when a piece in the ottoman seemed to be splitting their techs came in a couple of days after we submitted a claim. They sewed it up and we're very happy with the service we got. They did the job that I expected.

I got GBS's protection plan for stains. I submitted a service request for a stain in my furniture and their tech came after a few days. He did the job. He didn't wear his mask the way he was supposed to though and it bugged me that he came into my house that way. Other than that, the service was fine.

After/while, purchasing our sectional sofa from FFO in St Joseph MO, the salesman talked us into the extra warranty. He explained they would fix anything, breakdown, replace sofa if it was broken. We have had the sofa a year and a half and we started having problems within the first 5 months with breakdown. The FFO manager gave us new cushions and has been wonderful. He told me to contact our warranty company and explain the frame and the wood that was sticking out of our couch. We did...it took them roughly 10 months to send someone out (they said there wasn't a technician in our area). Finally after calling and calling, they sent someone out.

This warranty has been useless. Shortly after purchasing my furniture I noticed a tear, some discoloration and a few other repairable issues. I reached out to GBS and started a claim. Months later (8/2019) a company came out. I thought they were going to make the repairs but they just took some photos and left. Months after that I began calling to find out what the status of my repairs were. I've been calling ever since (at the time of this review it is 9/2020). No one can expedite my call past the initial customer service level. Everything I call I have to listen to the same song and dance about them needing to order the parts and none of the reps think it's odd that each of them are saying the same thing but it still hasn't been completed yet.

I bought a couch from Ashley furniture and GBS handles the warranty. The front of the couch broke and if you sit on the couch it drops to the floor. It has taken 2 month and a dozen calls to get any kind of response other than a guy that came out and looked at it and left then reported that there was nothing wrong with it. This company should be ashamed of their poor service.

It was messy on the headboard of the the bed and we needed that to be cleaned. I had to call the GBS number and make an appointment based on the stuff that I had in my bed. It only took a week and it exceeded my expectations. It was good. He's a really nice guy too. He collaborated with me in terms of what he wanted to do before he could start and everything was clear.

My husband noticed in late July that the second drawer in our Demarlos Chest of Drawers was falling/down out too far when opened and falling back/down when closed, making the drawer unusable. I filed a claim through GBSEnt.com and received a reply that said the hardware damage was not covered under the warranty we purchased through Ashley Furniture in July 2018. Issues such as this should be covered under warranty given that it is not a piece of furniture that receives a lot of daily use (ie sitting on a couch or food/drink on a table) and the chest of drawers should be able to handle more than 2 years of being opened once a day; the drawer is unusable with this issue. Having to pay for someone else to repair this is unacceptable given that we paid a lot of money for this warranty when the furniture was purchased.

We purchased our couch last year and with it purchased a GBS warranty to cover cleanings, accidental punctures, etc. A puncture was accidentally put into our chaise so I called to file a claim, fast forward 12 MONTHS. I still have not received any kind of services or new fabric. There has been no technician to come out and they tell me the same thing on the phone every time “We’re sorry for your wait. We’ll have someone come out” and no one ever shows up. They’re a scam. Do not buy.

A piece of our couch's frame had come undone. It was starting to poke through the rear of the couch. I have a 5-year warranty with GBS that covers any cleaning or repairs for the duration of the warranty. I submitted a claim online and went through a simple process. The tech who came had a face mask on. He removed the back panel of fabric in order to access the interior. He moved stuff around, nailed and stapled things, and our couch was fixed in about an hour.

I set GBS Warranty Service up for my mom. One time, the electrical thing went out on her couch. I called GBS' 1-800 number and their reps were extremely helpful. They dispatched a contractor in 24 hours and the tech who came fixed the problem. The quality of the work done was very professional. The couch looks just like new now. This warranty has met our expectations.

I just bought a loveseat from Ashley, and I took out the warranty again. We have a mechanical chair with them as well since mechanical things break. I just moved into a new house and when I did, I plugged in the chair. I reclined it all the way back, so my wife could get into it. When I tried to put it back up, it wouldn't go up. I went through Ashley and asked them how I could go about getting a response to my warranty. They gave me a phone number to call, which was the warranty company, and I asked for the people to come out and look at the chair.

I have plenty of spots on my couch and I have to call for each specific little thing that I have on it. It's ridiculous. They cleaned the one specific spot where something fell on it and that was it. Now, that's cleaned and the couch is still filthy because I have all these spots on it. If they're coming out, why can't they just clean the entire couch? I was under the assumption that protection was to clean my couch, so they could come out and clean my entire couch. That's what I thought I got. The guy that sold me at the furniture store told me that and then when I called, it's something different, so I'm really upset. The guys from GBS were okay, but it was nothing special that they did. I thought that they would come in with a steamer machine or something, and all it is is some type of brush with a cleaning solution. I could've done that. It wasn't what I was expecting and I'm regretting getting the program.

I'd much rather interact with a human being than a computer. I called GBS, spoke to a person and then I was told that somebody would contact me in the next week or two. The guy called me three days later, and he's like, "Hey, I'm in the area. Can I stop by?" I said sure. He was very nice. He cleaned the cushion, got the stain out and he went about his way. The furniture is completely fine now. If I need to use the warranty again, I'll definitely be calling 'cause I still got a while to go. I was pregnant when we bought the furniture. I know that having a newborn, they puke and pee and poop all over the place, so I thought it was a good idea to get a warranty.

I called and filed a claim. The technician came out and looked at our sectional and took the pictures he needed. He was amazing. We have a hole in the fabric and the recliner is broke. They ordered the parts to replace the recliner which was fine. Instead of us getting a new chase like we were told over the phone by two different people they sent new fabric to cover the hole. We did not pay $500 for the protection plan to have the hole covered. I will NEVER buy anything from them again until they change insurance companies.

I have been trying for a month to get replacement cords for my couches. I was told by Haynes to call GBS and give them a 10 digit number. When I called GBS they couldn't find my warranty told me I needed to go back to Haynes and get my sales receipt. After contacting Haynes they told me the sales was already sent to GBS and I shouldnt have to do the leg work. I called GBS again they told me the same. I went back to the Haynes store and ask for the sales receipt. Haynes informed me again of the above, I insisted on getting the sales receipt this time. I emailed them, after 4 days of hearing nothing from GBS I called them, their operator told me I should hear from a tech within 7-10 business days/ I called again to which the operator told me very rudely she couldn't find a claim then stated it could be because it's still processing. The incompetence is staggering with this company.

Had a party. Furniture got goodness knows what all over. The food drinks were a accidental occurs. Warranty is suppose to cover accidents. I'm being told it's a general cleaning which isn't covered. The accident more than likely goes beyond cleaning but they're refusing to help. How is spilling on furniture not covered but it says accidents are. Very unhappy with service.

I’ve had the warranty with GBS for two years for indoor furniture and a couple of weeks ago, I needed some work done. Something took the finish off the dining room table but everything’s good. I can kinda see it, but I know where to look.

There had been an accident on one of the leather couches and the end chair and GBS came out to clean that. The whole process of setting that up was very easy. I'm not 100% satisfied though. I still feel like there's a bit of an odor to the couch. I had also purchased this leather conditioner cleaner from Jordan's when we got the furniture. He said it was very similar to what he was gonna use to clean the couch, but I still don't feel like it got the scent completely out of it. I didn't call GBS back. I called Jordan's and asked if we could get some more of the actual cleaner itself to see if I could do it again and see if the smell would improve. Other than that, the guys from GBS were very professional and punctual and came right away. So, it was a good experience.

Bought a leatherette couch approximately six months ago with this warranty plan. My kids were jumping on it. I know I shouldn't allow that to happen but it developed a small tear in the armrest. I called them immediately. They said originally that is a factory defect because the stitching separated morning to 9. I said better pictures. They said, "Oh that's not a factory defect. That is from dogs chewing it." Problem is I have no dogs or pets. After proving that now their excuse is that is repeated damage and that is not covered. Either this place cannot make up its mind as to what lies are going to give me.

Immediately the next day after I got my furniture, my nightstand had started chipping. I filed my claim, and I explained everything of what the issue was. To get someone out here, I was told that someone was gonna call me within three to five days to schedule a day. That next day, a guy contacted me and said that he was in the area. He asked if I was available, which I was, so he came. When he was here, he fixed the problem and it took him 30 minutes to complete the job. Overall, everything went well. The guy was nice and he finished the services quickly as well.

I had an ink stain on my couch. We tried taking it off with some pencils but it didn't budge. We called a claim in to GBS Warranty and their tech called us right away to schedule an appointment. He came on time with a mask and took care of the stain really quickly.

I have an elliptic recliner and there was a bad cord on it. I just made one phone call to GBS and they give me a day a service guy would be here. It took about three days for the guy to come out but it was on the day he said he would be here. He then did what he needed to do and he was very polite. He replaced the cord and that was it. So far, GBS met everything they said they’d do when they gave me the warranty.

Thank You to Al at Ashleys Home Furniture Store. He clearly saw a problem with the system and fixed the issue.

I have two indoor sofas and a couple of weeks ago, I had them come out to clean both of them. I thought that they were gonna clean the whole thing, but they told me it was just spot cleaning, so I still gotta get it cleaned later. Still, when the guy came out, he cleaned where the spot was and he did a good job.

We bought our indoor couch from the Ashley Homestore in November and they offered a five-year warranty as a bundle on top of our couch purchase. When we had a stain on the couch from our dog, I called the number that I got with the warranty and they asked a few questions. They then said that it sounded like it was covered and they would send someone out to clean it. A few days later (early the next week), someone came out from a company and cleaned the couch, and then the stain came out, so we were happy with it.

The problem that we're having with the kitchen table is not ever gonna go away and my frustration is more with the people I’ve talked to at the store, and not with the warranty. Every time they say they'll send somebody out, it takes a month for someone to show up and they do a touch up. This doesn’t feel like they're fixing it, but when I talk to the store, that's just always the answer. It has been a long process in trying to take care of this table and it's frustrating. A second tech that has come out to work on the table said that the issue happens from water. I asked if he was telling me that I couldn't put a cup on a kitchen table and he told me to use a coaster. I then told him that it was unrealistic. When you buy a kitchen table, you expect it to be able to handle breakfast, lunch and dinner.

There was a little scratched tag mark on our sofa and we called GBS Warranty Services for it. The rep assisted me and found all my information. She also took care of the scheduling. Their tech came the next day wearing the appropriate face mask and he took care of the job pretty well. He also also went above beyond and fixed one of our stool chair's legs for us. We just bought new furniture again and went with GBS's plan once more.

A muscle massage tool left a black mark on my couch. Calling GBS Warranty Services to handle my issue was extremely easy. Guys came and cleaned the mark really fast. They were very professional and did a really good job. I'd definitely recommend their tech to someone else.

We purchased a warranty for our premium grade leather sofa and ottoman. We filed a claim in March 2, 2020 and submitted pictures as requested. A week later we were asked to again submit pictures. We did. Then the pandemic hit. Understandably this claim came to a standstill. I initiated contact again June 15. My claim was denied citing that I’ve did not purchase a premium leather product. We wasted $199.00 on this warranty and would never recommend this product to anyone. I am a meticulous housekeeper and it is just two adults using this sofa and ottoman. There was no way that this claim should have been denied!

We purchased top grain Italian Leather Couch & Loveseat (Damacio brand) from Ashley Scottsdale-Arizona store and got a 5 year extended protection plan. We noticed few heat marks and dye transfer at few places on the Sofa within 22 months of the purchase, for which we filed a claim to GBS. We submitted all the photos as requested and they did approved the claim for a full replacement.

Bought the warranty in 2018 because the salesman at Ashley Furniture told us about how great GBS is... Well he must not have their insurance because they will come up with every excuse in the book to not cover. My latest denied claim was a burn mark from a pizza box, should be covered right because that’s what the book says? Well guess again. They had me send pictures for review (this is where they get you). If they see any scratch or mark you're denied! I had a pencil tip size mark on the table, because of that, I have to pay out of pocket to have this under warranty again. And if I go this route I also have to submit a receipt and more pictures.

I called in on 1-16-20 to cancel my warranty due to realizing it wouldn't cover any of the accidents I would have in my household. Since then I have lost track of how many phone calls I have made to this company regarding why it’s not almost JUNE and I still have not seen a refund. Been told numerous times they have sent out a “release of claims” letter for me to sign and once I submit that I’ll get a refund in ANOTHER 2-4 weeks. Biggest joke of a company I have ever worked with. I will absolutely not recommend purchasing anything from this company as I’m sure claims on actual furniture are equally as painstaking.

I had a mark on my furniture that the guy from GBS fixed for me. He was very knowledgeable and quick. However, sometimes I kinda get confused of what number to call when I have issues. They gave me two different numbers - a protection warranty that I purchased and the customer service warranty that we go through. When you sit on the couch, the cushions are starting to sag inside. I call one number and they say, “No, you’re in the wrong department.” You call another department and they say, “No, that’s not our department.” I got the runaround. I’m still trying to figure out who to call, and they keep hanging up saying I got the wrong number.

I purchased this warranty from Ashley furniture and was told what was covered. The furniture started ripping from sitting and was told not covered. A year later furniture is rotting, also "not covered". A bottle of champagne sprayed all over and stained couch and chaise. Claim denied AGAIN. Told to pay for cleaning out of pocket. This warranty is a total waste of money.

I bought this protection plan for my furniture I purchased at Ashley furniture store. When I made the purchase the salesperson whose name is Edgar ** offered me this plan and explained to me that it covered any pet damage, accidents like tears and electrical problems. About a month ago I called and filed a complaint about my couches but the person who answered me was rude and told me that the plan doesn't cover if my pet ripped them, I explained that we accidentally push them against the wall and she said it doesn't cover that either.

The gentleman that was sent by GBS took less than half an hour to repair a broken board. That timeframe was good. Submitting the claim was quick too. Everything was great.

The motor in my couch stopped working. So we had unplugged it and unhooked the little thing so we could actually still sit on the couch. But the morning that GBS got here, it worked. They just assured me that I still had four years, and when it goes out again, I can call again and they can still help.

I contacted GBS about a rip in my gliding love seat (leather), and a piece of wood that is separating from the top of a table-rising cocktail table. On both claims they denied the claims, and said that my coverage didn't include these types of damages, when their brochure clearly indicates that they do. The brochure that I was given when I agreed to pay the $299 for the coverage, specifically states that they repair rips in leather and cracks or separation of pieces of wood. This is not only their failure to make good on their promise, it also reflects poorly on Ashley Furniture Stores for offering this type of coverage, when GBS refuses to fix anything. Do not buy this coverage because they will always find a way to deny the claim.

GBS did cleaning. It was good and very easy. They were done within 10 minutes. The guy was very helpful and nice. Everything went really smoothly.

All of my furniture are like paper-covered paper. All of it’s a pressed board. When my sofa split, I filed the claim. I called GBS. They had someone come out within three days and the guy fixed it. He glued it back together and did what he could. It went well. GBS was great.

I have two small children. My son spilt wax on the couches. I have one those scented plug-ins with the wax oil, like the Scentsy. My son went to unplug it when it was running and he spilt wax all over. When I called GBS, the crew came out here right away and cleaned it up, which I liked. I like how fast it was. They didn’t keep me waiting long especially with everything going on.