GBS Warranty Services Reviews

GBS warranty services is a scam. They do not cover anything. It's supposed to be a 5-year "worry-free" coverage. I purchased my furniture from Ashley's, was talked into getting the warranty. Tried to put in a claim today. And they did everything in their power not to cover anything. Spent 2 hours on the phone. Do not purchase the extra warranty! Save yourself money and time. Customer service was horrible!!

We purchased a sectional couch from Ashley Furniture and the saleswoman recommended the GBS protection plan, as we were concerned about the non-reversible cushions. She explained if they ever lost their shape or showed wear, the policy would replace them. The protection plan also would cover stains, breakage of frame, rips, burns, etc. We called to report issues with our couch, in particular, a loud cracking. creaking noise from the corner sitting area of the couch. It feels line a broken frame part and we hardly ever sit there.. We also reported that 2 cushions had lost their shape and were showing wear on the upholstery.

I have had GBS out 7 times going on 8 and the problem is still occurring. I feel like they are jerking me around trying to get my warranty to run out. I have the 5 year warranty that started in 2022 so I have until 2027. But, to come out 8 times and not fix the problem and do nothing about it is completely insane to me. It is a power loveseat recliner and they want me to tip it over and unplug it & plug it back in and mess with the wires. Needless to say that this piece is extremely heavy for my husband I both in our mid to late 60's to be lifting.. To me that is their job not mine. I would NEVER recommend purchasing any coverage if they are the protection plan that is being offered.

I purchased furniture from local furniture showroom (Mega Furniture) in 2022 and also purchased extended 5 year warranty plan (by Protect All - GBS Enterprises). Premium protection plan brochure clearly shows plan clearly covers breakage of frame (wood). But when I submitted claim it is denied saying frame breakage not covered in protection plan. I asked the claim department folks to send screenshot of the brochure which I have from them that clearly shows breakage of frame covers in the plan, but lady who spoken to me over phone doesn't want my explanation or proof which seems to me like extreme carelessness.

Purchase 4 years ago a power recliner love seat. Added 5-year warranty for material repairs and power motors. We have never reported or claimed. Called for a claim on the headrest, which started peeling, and had me send pictures of the problem. They don't cover that. How about some punctures in/on the armrest? Nope. you could see on the first set of pictures, But they could determine were not covered so i took up close photos and had to resubmit. No matter what you tell them well that's not covered. Said they will review again and get back to me. So want me to file new claim. But I'm on phone with you now. Well still will review and get back with me.

I was out one day and my dog was sick. She had a few accidents on the couch. Tried to use the solutions they gave me, it didn't work, so called for them to come and clean it. They denied the case because it was "accumulation of stains". They come up with the weirdest reasons to not come and clean your stains. What a disappointment. I'm never going for them again. Reconsider if you plan on using them.

Extremely Disappointed — Warranty is Useless. I wish I could give negative stars. When I bought my furniture from Ashley, I also paid extra for a 5-year “GBS” protection plan. The salesperson assured me the furniture would be covered for any problems. Now that there’s an issue, GBS refuses to honor the claim, and Ashley’s manager just told me, “We sold you the protection plan, but you’re on your own after the first year. Take it up with GBS and good luck.” Apparently, Ashley doesn’t work with GBS anymore, so neither side is willing to help. Bottom line: Never buy a protection plan from Ashley or GBS. Both companies will leave you hanging when you need help the most.

First off, I felt like I was talking to AI the whole time over the phone, horrible customer service. You have to answer all their question before they let you speak. Bought a 5 yr protection with my couches since it cover stains and I have small kids. They came out with a stupid excuse to not cover for this, which was literally the whole reason we got it. Guy they sent to look at stains was literally there for 2 min, took like 2 pictures and left saying he was not able to clean it. Horrible experience and horrible customer service. Very disappointed!!

They are a big FRAUD! Will look for reasons to deny the claim. I had called for marker stains and they say they cannot honor that because there are "accumulation of stains" over time. Fabric will fade and stain over time, but they would not accept that. Completely unethical, they just look for ways to deny you the warranty. would not recommend buying warranty from them

We bought the protection plan through Ashley Furniture and I just got off the phone with the GBS customer service. The protection plan is a scam so whoever wants to file a claim always answer that it is caused by wear and tear even if it is caused by bad furniture quality. The scammers don't cover any other nature of damage. Don't take protection from this company or if you do don't be transparent with your information. Just a waste of money.

This company is the absolute worst!! Their agents are outsourced to other countries and are difficult to understand and communicate with. I have been outright lied to repeatedly and bounced around so many times for weeks now. My warranty was expensive and is no good to me because I moved. DO NOT USE THEM FOR ANY WARRANTY EVER!! Zero stars if I could.

Please do not waste your money. This company is a scam. We have a tear in my couch. They will not cover it because there is also pilling. Every person I’ve spoken to has either lied, been condescending, flat out rude. They manipulate words and definitions of what a hole is to avoid providing any coverage. They most recently called me from a random FL number. When I called back I was greeted with what I can only describe as an automated heckler. It was crazy. Stay away!

I spent a lot of money to buy this protection plan to cover any stains on my couches. I called today to make a claim because 2 puppies got mud and pee on my couch. I spoke with Josue and the supervisor Desmond and they denied my claim staying the stains didn't happen on the same day and they don't cover accumulation of stains. Even though I explained it happened on the same day they called me a liar and refused to gave it cleaned. This place is a scam. They take your money then find ways not to honor them. Save your money and don't buy with these crooks!

WARNING! Do not purchase a warranty with from this company. I reported this company to Better Business Bureau and to the attorney general and ConsumerAffairs because they didn't honor my warranty after several attempts made. They don't honor all warranties.

This has been the worst ever customer service I have ever received. The manager Iris did not help. They’re rude and do not guide but feels like I’m speaking with a debt collector versus customer service.

I purchased a warranty for my furniture, costing $400.00, and it has been nearly a year since I first reported issues with it. The furniture, a recliner sectional with outlet ports, has been a constant source of frustration. Initially, only one of the chairs was malfunctioning, but when the technician finally came to address it, he installed the part incorrectly, rendering the chair unusable. I reached out about this issue, but I have yet to receive any response.

We have been dealing with GBS for over 3 months and continually getting the runaround. They were to send out a technician, which never happened. They told us the part was no longer available which would constitute replacement of the recliner, to a conversation with a representative from GBS telling us that part is not covered by the warranty as of today, 3-26-2025. We been reaching out for over 3 months to find out the mechanism that reclines the chair is now not covered by the warranty. Unacceptable! Poor customer service and very shady business practices! I will never do business with GBS again and will turn them over to the BBB. TERRIBLE EXPERIENCE!

GBS Enterprises appears to engage in questionable business practices, demonstrating a greater focus on denying claims rather than providing the support customers deserve for services they have paid for. It is concerning that Ashley Furniture permits GBS Enterprises to operate in a manner that seems to take advantage of its valued customers.

This is the worst warranty experience. 1. Customer service is difficult to understand. 2. It’s a lengthy process to submit claim. 3. The denial comes immediately with reasons for denial that are not even relevant. I would never recommend purchasing an extended warranty through this company,

I purchased a 5 year ProtectAll accident plan for my dresser from Ashley Furniture for $100. An accident happened where one of the pull handles sheared off so I submitted a claim online and was immediately declined. The paperwork I received for the plan states that “breakage of frames and mechanisms (indoor furniture only), including parts and labor” is covered. When I called to ask why it got declined they stated that “mechanisms” only refer to recliner chair mechanisms and do not cover any sort of mechanisms/metal work/hardware in a dresser. Nowhere on the plan does it state that hardware is not included. I cannot believe that a $100 plan refuses to fix such a minor thing when they claim to cover all types of accidents. Their plan wording is misleading and in my opinion a total scam and waste of money.

I have never had such a terrible experience with a company that has made me write a review but here I am. For context, I bought a couch January 2023 to have it delivered June of 2023. Recently, the armchair broke, so I called Ashley Furniture to get it fixed. They were super helpful and gave me my document number and ID number and told me to call GBS. I call them January 2, 2025 and the person I speak to is so rude and not helpful. She said she could not find my account under my number, name, doc #, or anything else. She then tells me to call Ashley again to get my invoice (invoice states it was sent to GBS in June of 2023) and send it over to them and they will have it registered in 3 days. I do as I was told.

Purchased through Ashley Furniture. Got stained. They sent someone out. Furniture was cleaned and ruined. When finally reaching back out to them they denied claim when Ashley states to spot clean so it should have never been steam cleaned and they should have known. I shop at Ashley a lot but never will I purchase another warranty and I knew better and let salesperson talk me into it. So now I have to repurchase chair they cleaned. The money spent on warranty could have been money for new chair. Warranties are a scheme. Had a warranty with Ashley before with another company and claim was denied as well so again I knew better. Save your money

First part of Sept. 2024 I filed a claim to replace my broken recliner chair motor with GBS. Someone came to the house and photographed the chair's serial #. Turns out it was the wrong serial #. Much later they came to the house again to photograph it. This time they said they could not read the entire #. Weeks later they came to take the photo again and finally got it right. When calling the GBS people, they seem to be experts in not knowing what was going in and every call was met with an excuse. If Ashley Furniture, or any other company, ever tries to sell you an extended warranty through GBS, my advice is RUN, don't walk away from this company. After 3 full months and many, many phone calls, the chair was finally repaired the first part of December 2024.

This company refused to fix our table and I spoke to Iris the manager who also would not help. We had a birthday party with paint and somehow the paint leaked through the cover. They said they would not fix the table since it was not a one time event. She refused to believe that it was a one time event and would not help me. It is pointless to have this warranty as they will not fix anything anyways.

Bought a couch and protection. We moved and noticed transferred wall paint on back. It is a recliner couch. Couch is now in the center of the room. Waited to call for 6 months since unpacking more important .Still under warranty. However, company says 30 days from seeing it. It’s under warranty.

Absolutely the worst furniture warranty company out there. We have had 2 technicians come out since September 3rd. Every time we call it is a different story as to why parts have not been ordered. Or we get call back in a few more business days. Talked to multiple supervisors and none of them have been helpful. Our furniture is less than a year old. The company we purchased the furniture has unfortunately closed so going through them is not possible. Next step will be hiring a lawyer.

Impossible to get ahold of. Once you do finally get ahold of them they deny you. Do not ever do the call back. They consistently put you on hold when you do reach someone. I spent over an hour on the phone to get declined even though it was in the coverage. Took multiple calls to get ahold of a representative just to be denied.

Worst warranty to coverage. They bait you into saying what is not on your warranty coverage and deny the claim. I'm not sure why they charge so much for coverage when they will always deny it. We paid over $5000 for our recliner set from Ashley furniture and in less than 3 years the product is defective and they choose not to cover it. Bad experience!!

I purchased a reclining couch from Ashley Furniture in February of 23. The footstool broke in August of 2024. I called Ashley and they said because the warranty is with GBS I have to deal with them. I have talked with them multiple times now and still waiting for them to fix. They have said they escalated twice. I called again September 23 and he said as of September 18 it’s pending approval. Not sure why this is taking so long. My couch has been broken over a month. I usually don’t buy warranties and perhaps there is a good reason for that. You buy a warranty and they drag their feet to help.

We purchased a living room set from Ashley with a 5 year warranty. It was 2 years when I contacted them because the fabric which holding the cushion below got ripped in my sofa and of course they came up with all excuses and lies to not cover it. They are just bluffing people at time of purchase with all kind of assurances. Please don't fall for them like we did.