PROTECTALL Reviews

I have never had such a terrible experience with a company that has made me write a review but here I am. For context, I bought a couch January 2023 to have it delivered June of 2023. Recently, the armchair broke, so I called Ashley Furniture to get it fixed. They were super helpful and gave me my document number and ID number and told me to call GBS. I call them January 2, 2025 and the person I speak to is so rude and not helpful. She said she could not find my account under my number, name, doc #, or anything else. She then tells me to call Ashley again to get my invoice (invoice states it was sent to GBS in June of 2023) and send it over to them and they will have it registered in 3 days. I do as I was told.

Purchased through Ashley Furniture. Got stained. They sent someone out. Furniture was cleaned and ruined. When finally reaching back out to them they denied claim when Ashley states to spot clean so it should have never been steam cleaned and they should have known. I shop at Ashley a lot but never will I purchase another warranty and I knew better and let salesperson talk me into it. So now I have to repurchase chair they cleaned. The money spent on warranty could have been money for new chair. Warranties are a scheme. Had a warranty with Ashley before with another company and claim was denied as well so again I knew better. Save your money

First part of Sept. 2024 I filed a claim to replace my broken recliner chair motor with GBS. Someone came to the house and photographed the chair's serial #. Turns out it was the wrong serial #. Much later they came to the house again to photograph it. This time they said they could not read the entire #. Weeks later they came to take the photo again and finally got it right. When calling the GBS people, they seem to be experts in not knowing what was going in and every call was met with an excuse. If Ashley Furniture, or any other company, ever tries to sell you an extended warranty through GBS, my advice is RUN, don't walk away from this company. After 3 full months and many, many phone calls, the chair was finally repaired the first part of December 2024.

This company refused to fix our table and I spoke to Iris the manager who also would not help. We had a birthday party with paint and somehow the paint leaked through the cover. They said they would not fix the table since it was not a one time event. She refused to believe that it was a one time event and would not help me. It is pointless to have this warranty as they will not fix anything anyways.

Bought a couch and protection. We moved and noticed transferred wall paint on back. It is a recliner couch. Couch is now in the center of the room. Waited to call for 6 months since unpacking more important .Still under warranty. However, company says 30 days from seeing it. It’s under warranty.

Absolutely the worst furniture warranty company out there. We have had 2 technicians come out since September 3rd. Every time we call it is a different story as to why parts have not been ordered. Or we get call back in a few more business days. Talked to multiple supervisors and none of them have been helpful. Our furniture is less than a year old. The company we purchased the furniture has unfortunately closed so going through them is not possible. Next step will be hiring a lawyer.

Impossible to get ahold of. Once you do finally get ahold of them they deny you. Do not ever do the call back. They consistently put you on hold when you do reach someone. I spent over an hour on the phone to get declined even though it was in the coverage. Took multiple calls to get ahold of a representative just to be denied.

Worst warranty to coverage. They bait you into saying what is not on your warranty coverage and deny the claim. I'm not sure why they charge so much for coverage when they will always deny it. We paid over $5000 for our recliner set from Ashley furniture and in less than 3 years the product is defective and they choose not to cover it. Bad experience!!

I purchased a reclining couch from Ashley Furniture in February of 23. The footstool broke in August of 2024. I called Ashley and they said because the warranty is with GBS I have to deal with them. I have talked with them multiple times now and still waiting for them to fix. They have said they escalated twice. I called again September 23 and he said as of September 18 it’s pending approval. Not sure why this is taking so long. My couch has been broken over a month. I usually don’t buy warranties and perhaps there is a good reason for that. You buy a warranty and they drag their feet to help.

We purchased a living room set from Ashley with a 5 year warranty. It was 2 years when I contacted them because the fabric which holding the cushion below got ripped in my sofa and of course they came up with all excuses and lies to not cover it. They are just bluffing people at time of purchase with all kind of assurances. Please don't fall for them like we did.

They don't cover absolutely nothing, all claims was denied. I pay $600 and my plan includes stain and when I try to use the supposed "Protection Plan" they said it's not approved. Please let's fight with those supposed insurance, they steal consumer money.

They denied my claim over 3 stains the size of a quarter. This company is 100% trash. I mean just read the rest of the reviews. They will try to find a way to not help you out. Just a complete waste of money.

Please if you are buying from Ashley Furniture and they tell you GBS is covering the warranty claims, don't believe anything they say. They will lie and tell you everything is covered, you will have a brand new couch. Unfortunately they do not cover anything for their warranty. They deny it and say got get it repaired.

I purchased a 10-year warranty with GBS for an adjustable bed frame. At year 9, we needed service/repair due to a control box electrical failure. After 13 months of back and forth and several tech visits, GBS determined that they didn’t know how to fix the issue. So, they determined it was a cosmetic issue and not covered under the warranty. DO NOT USE GBS! There is no reason that it has taken over a year for them to determine that the reason our adjustable mattress is inoperable due to cosmetic reasons (which isn’t true…the real issue is the control box). GBS is scamming people and they should be avoided.

I have made countless follow up calls regarding my Warranty Protection for my Sofa. Protect All keeps giving me the runaround. After 3 months still no replacement. I am seriously considering litigation. I paid for the Furniture Protection Plan but I'm sure not receiving the benefits.

I bought the coverage from Ashley. Such a shame. They are scammers. They did not cover our couch slight breakage by accident, saying misuse and abuse is not covered. Please tell me what is covered under your policy? Nothing, right. You are only in business of collecting money and no service will be provided.

Do not purchase this warranty through Ashley Furniture or any other vendor. We believed they participate in deceptive trade practices as they do not honor their promises of coverage; they will deny legitimate claims, give you the run around for months, are non-responsive, do not provide information in writing when requested, etc. Save your money, time and energy. This has been a horrible experience for us as we have been trying to get a resolution since March of 2024 and it is now July. Truly a horrible company.

They deny every and any cleaning claim you make, they shouldn't be allowed to be in business. It's touted as a save all when you have pets and kids but the customer service is horrible and appeals for denials has no factual basis. Just spend the money getting them cleaned on your own and forget this crap.

Please do NOT spend extra money for extended insurance. GBS, has several loopholes protecting themselves from helping the insured. They are in the business to collect money, with no expectation of helping the person who spent the money.

If you want to be able to depend on this coverage for anything accidental- you can’t. It was not worth the money. Any claim that needed to be made took going back and fourth, always escalated to arguing before anything got done and then the wrong parts would be sent, the communication would just stop. Most recently we had an accidental house fire from a stove knob being bumped on that covered our couch in soot. This isn’t covered because it ‘wasn’t an accident caused by the s person or pet. MAKE THAT SENSE. It doesn’t. This company is useless. The amount they charge is outlandish to then cover little to nothing.

Complete SCAM!!! $650 for a warranty and they find any and every reason to deny claims. I really hope we can get a class action lawsuit against them. I’m highly interested to see what their actual warranty approval vs claim ratio is!

Absolute scam. They will always find a way to not cover your claims. Don't waste your money in buying this Ashley Furniture warranty. They are the worst warranty company I have dealt with and if I could give no stars I would.

My husband and I bought an expensive leather couch and purchased an extended warranty through ProtectAll. The couch had a significant tear in the leather (14" x 10"), which is covered under the warranty. We sent pictures, and the rep told us that it was not a tear, but a seam separation. The rep would not listen, and kept repeating it is a seam separation and not covered. He further insulted us by telling us that we were not listening to him. I would never purchase an extended warranty from this company again. It is a scam.

This protection plan is horrible. They gave me the run around when I called to open a claim. All their customer service agents are offshore using scripts. My protection plan was for 5 year. 13 days before it ran out I called multiple times trying to file a claim, with negative, result only false information and lies. I was passed around so many times, even management lied until the end. I received an email the day after my plan expired, only tell me I could not receive a refund because my plan expired. I have several emails requesting assistance days before my exploration date. DO NOT buy this plan. They are fake.

They said my chair was "cracked" not "ripped". That's how they scam you! It's clearly ripped. I will NEVER shop at Ashley again. Their salesman will lie and mislead you. They're just as responsible and crooked as the warranty company.

I reported a stain that was within their protection plan perimeters and they wouldn’t clean the stain because of normal wear and tear of the couch as a whole. Complete waste of money to buy a protection plan with them.

This company uses warranties as scams and will look to make assumptions about your furniture to deny claims. It's a fraudulent company. Don't give your hard earned $ to scammers believing they will cover what is listed. They will not.

Remote stopped working Dec 2023, they sent a tech to come out, part ordered 1/9/24, sent wrong remote 4/12. Advised them before tech was resent to replace the part we received. He came out 4/29 and confirmed wrong part. Now being told to wait for tech report to be submitted for reorder. Right so wait another 4.5 months. They are a joke. Do not pay for this extended warranty. They will NOT help you. I ordered part from Amazon. Will be here in 2 days.

We bought this warranty service to provide us peace of mind if damage occurred to our leather sofa and love seats. Well, we noticed the back of the sofa was showing discoloration and mild cracking which we attribute to hair products. They asked me to send pictures of the damage which is what I did. Bottom line they won’t cover it. What good is warranty or insurance if they always. Come back with a gotcha denying coverage for this reason or that. If it was wine or nail polish remover it would have been covered but not from a chemical in a hair product! Never again! DO NOT PURCHASE!

1 star because 0 stars is not an option. Ashley furniture sold this "warranty". Ashley furniture should be held responsible for lying to customers and selling them false information as well. I attached a photo from Ashley's website showing a photo of a child coloring on the back of a couch as an example of a covered accident. I called GBS to tell them my 2 year old got hold of a marker and scribbled on the back of my "covered" couch (same location as the photo) and GBS denied the claim stating "it falls under misuse because the couch is not meant to be used for coloring on". What a joke!

We purchased a mattress and mattress pad to obtain the lifetime warranty. After 7 years, we noticed that the pad had deteriorated and there were small plastic flakes all over the mattress underneath the mattress pad. We filled a claim to get a replacement for the mattress pad and also noted there were a few small stains that went through the pad, likely due to the deterioration. We wanted a stain kit that we read about on the warranty and were not asking for a new mattress. They agreed to send a replacement pad but would not send us even a stain kit. I don't think the pad is worth the investment since they won't stand by the warranty even to send a simple cleaning kit.

I have extended warranty through this company. I have been trying to fix my recliner since January. 2 1/2 months with no luck. Every time I call, I get a different answer by a different representative. Customer service is horrible. No one replies back to emails.

I submitted a claim for repair of the veneer on my 1-year-old dining room table lifting. I heard nothing from the technician for two months, when he called to say that he was 30 miles away and would come when he had other customers in my area. When I called a month later, he was sick. By the time he came to make the repair he was surly and vindictive. He didn't make the repair and withheld information from the warranty company for another month. They were held hostage to his infantile behavior and couldn't proceed without his report. It took involving the Better Business Bureau to get a resolution to my claim.

The frame broke on my couch and also there is a tear in a cushion, they said neither are covered under the warranty, when I asked exactly what is covered then, the representative could not give me a straight answer, scam!

I purchased furniture from Ashley, and they forced me to buy this insurance. I paid $750 for insurance for furniture worth of $9000. It was a 5-year insurance plan and when I called them for dining table repair, they start finding excuses to deny the claim. They are giving reason which doesn't make any sense like it's had some other small damages so accumulation of damages and that doesn't cover. Ashley and this insurance company is a scam.

From the moment I submitted a claim there has been no communication on anything. I was left waiting two months and a half wondering what is going on. I called a couple of times and their representatives have no idea what is going on either. I requested to have my address and last name to be changed multiple times and I was ignored. Claim was denied because “there were no visible stains.” After I explained multiple times it’s a urine stain from my puppy. It’s not like a ketchup or wine stain that you can obviously see. A waste of time, just overall disrespectful and careless of the clients.

I bought several pieces from The Dump in suburbs of Chicago. Over $7k in furniture actually. I purchased the extended warranty and had no issues until about 6 mos in. One of the power recliner motors stopped working. So I called GBS and they said they would send a technician out. Three weeks later the technician shows up and takes a few pictures and leaves. He was here for no more than 5 minutes and tells us he will order a part, it will ship to us and call back to schedule an appointment to install it when the part arrived.

I chose a star because it does not allow you to upload the review with 0 star. I bought a set of furniture at Ashley Furniture in 2021, we put a protection plan on it since they told us that they covered any issue that occurred on the furniture, so we decided to buy the protection plan for 5 years in case something happened since the furniture has a price not cheap. It turns out that now, after 2 years and a little more, we contacted this company and they told us that all issues are excluded from the protection.

I recently had the unfortunate experience of dealing with GBS Extended Warranty's customer service, and I must say it was nothing short of frustrating and disheartening. From the very beginning, it became evident that their primary goal was not to assist or provide support but rather to find any excuse to deny coverage. Upon reaching out to customer service, I had the displeasure of speaking with Andrew and Jesus, who seemed more interested in reciting a script of exclusions than genuinely addressing my concerns. It felt as though their sole purpose was to inform me of what wasn't covered, rather than helping me navigate the terms of the warranty or finding a solution.

I purchased two power couches and a dining room table from Ashley Furniture in 2022. I noticed that the ribbing on my couches were peeling off and the seat was bubbling so I filed a claim. I got a denial in two days, and I don't think anyone even looked at the pictures or the claim content. This was in October 2023. Then in November 2023, while preparing for Thanksgiving, I noticed that my dining room table top appeared to be peeling away from the wood. What the heck! I filed another claim, and once again, five days later, received a denied claim. I don't think they are even looking at the information in the claims nor the pictures when people file on claims. Plus, they give you so many weird options to choose from to confuse you when filing the claim, that way if you pick the wrong word, they definitely deny it. Shame on you for being such a shoddy company!