GBS Warranty Services Reviews

I have called service times trying to get two chairs repaired. I called over a week ago requesting a call from a supervisor. I was told I would receive a call back within 48 hours. I called today and was told I just put the request in on yesterday. This is not my first time putting an request in to get an item fixed. The follow up with the company isn't good. I will be sending a letter to the corporate office in hopes to get a better response.

I purchased new dining room chairs, and all 6 cushions started cracking at the seams of the faux leather material. I reported this to GBS 7 times over the course of 2 months. Never has GBS proactively contacted me back about this issue. GBS is determining that this is not a manufacturer defect, when in fact it is. ALL 6 CHAIRS HAVE THE SAME CRACKS IN THE SAME PLACE. GBS customer service refused on a number of occasions to provide me with the contact information for management. I had a 3rd party look at the damage and determine that it is in fact wear and tear. Needless to say, any damage should be covered, as long as it wasn't from a pet (according to the Dump). Fix or replace the chair cushions.

They have found every possible loophole to avoid covering the furniture that we spent $400 to get a protection plan for. From penalizing us for trying to repair a rip in the furniture ourselves ("you didn't call us within 30 days of the initial damage so we won't cover it"), to not cleaning a spill ("we can't clean it or we will damage it"), to not doing anything more to address the spill ("we're not responsible for what's under the outside fabric"). Do not do business with this company or buy a protection plan from them. They'll just waste months of your time and never do a thing to help you out.

Some wires came unplugged underneath our couch and had to be reinstalled. We called GBS Warranty Services and the rep whom I spoke with was very friendly. I had them come out and their maintenance man checked out our issue. He did some troubleshooting, figured out what the problem was, fixed it and left.

There were some few spots when some coffee fell down on the sofa. We called Jordan's Furniture and they told GBS about it. The technician that came out did good. He cleaned everything. Everything's good now.

We purchased our bedroom furniture and living room furniture from Ashley and added the warranty from GBS. Big mistake! We were told it covered anything but pet damage. The very first time I called for service I was refused. I called to ask why and was told my photos were blurry so I sent new ones. Refused again. This time they said it was accumulated damage and I should have called earlier even though some of the damage I noticed for the first time was while I was on the phone with them and moved an object on the nightstand.

I’ve had the hardest time getting my bed fixed after it was broken. I was sent in circles. GBS would say Ashley’s Furniture is responsible and they would say GBS is responsible. It took about a month and a half to get the piece for my bed after reporting the damages and since it took so long another part broke causing the entire bed to collapse from the previous one not being fixed in a timely manner. Now I have the first piece but I have to wait for the second piece to be delivered in the mail before I can get my bed fixed. The fact that every time I called I was asked to resend or re-explain information that should’ve been noted and added to the account during the previous encounter wasn’t helpful either. To even get this first piece I had to speak to Ashley Furniture corporate office and tell them to call GBS on my behalf to even get anything done. The fact that it couldn’t be handled between the company and myself is extremely problematic to me.

Where do I begin with this company. I lost track of how many phone calls I’ve had to make for an appointment or for someone to simply answer the phone. The first appointment was a complete waste of time when a tech was sent to repair a broken recliner, but instead of attempting to make the repair, he only took photos. After a week goes by and no follow-up from Ashley or GBS, I spend another 40-minutes trying to speak to someone to inquire about the repair. I’m then told the photos the technician originally took were incomplete and didn’t include the necessary furniture serial numbers. I’m then advised to make another appointment for just photos and no repair. To avoid further delay, I offer to take the serial number photos myself and submit them via email.

My wife has been contacting these people since January 4th and she has been getting the runaround. Today is the January 29th and I still havent gotten anywhere. Still today they finally told me that they dont call people back. They rely on the customer to call back. This is what I was told from Nathaniel so if they ever say they are going to call you it is a lie. I was told today to send them pictures of the recliner. The first lady I talked to was Tally. She told me to take a picture of the front the back and the front and my invoice and gave me an email and the email wouldnt go through.

I purchased a power reclining sofa from Haynes Furniture in June of 2018 and bought the 5-year extended warranty provided by GBS. In October of 2019, one side of the reclining sofa would not close all the way up and the other side made a groaning noise when reclined all the way. I put in for service, and they got a tech out within a couple of days. It all went downhill from there.

I called GBS for service as there was a stain on my furniture that we couldn’t get out. Their techs came out very quickly within two days. The guy who came was very pleasant and he was good with our dogs. He solved the problem. GBS comes for us and cleans our furniture if it gets dirty. They spot rug damage too and I'm very happy with my warranty.

My wife and I bought a warranty through GBS for our couch and bedroom furniture. This company seems to me to be a scam!!!! I’ve dealt with 8 different agents on a claim in the course of over 3 months and I get nothing but a excuses and NO supervisor to speak with to resolve my ongoing claim. I wish I would have know before I wasted $500 for a worthless warranty that doesn’t pay out when you need it to. Customer service seems to be well below par as well. Please beware and proceed with extreme caution.

I had a stain on the couch and I called GBS for a service request. The rep I talked to was very good and they dispatched a tech within 48 hours. The Ashley Homestore representative that came out sprayed the couch and was able to take care of the problem.

We purchased a furniture protection plan from Ashley Furniture for an $800 chair we bought in late 2018. Dealing with GBS has been nothing short of a nightmare to get our chair repaired a year after purchase. We have been trying to get our chair repaired since early November. From them never filing our initial claim, entering our wrong address when we finally got an appt 3 weeks later, having to reschedule for the aforementioned address screw up, & then sending us the wrong parts & insisting they did not make a mistake. It is mid January & we are still waiting for the right part to show up so we can schedule yet another appt for the tech to come out. Shame on you Ashley Furniture for selling us this plan and most of all shame on GBS for gross incompetence - I have little faith this chair will ever get fixed.

My wife and I purchased a sectional sofa/recliner set, from Ashley Furniture (a big mistake) in January 2017 as well as a five year protection plan from GBS. In September 2019, a small tear in the sofa and cushion were discovered. I immediately called GBS to put in a claim. When asked what the problem was that there were two tears in our loveseat. At first, I was told that my GBS insurance did not cover tears. When asked what did it cover I was told only the mechanical parts. At which time I informed the service rep that I have a copy of the insurance policy with me and it stated that it did cover punctures and rips. The rep then opened a claim for me and gave me instructions on what I need to do.

I had some scratches on my bedroom set and I wanted to see if GBS could repair the scratches. When I called them, the reps were very friendly, very outgoing and well-trained. They were able to take care of my needs right away. Then, the guy came out within a week and that was really good because it was the holidays but they were pretty fast. He was very nice as well and he did a good job on the furniture. All in all, GBS should keep doing what they are doing. They are great.

I am writing extremely upset and disgusted by the service I received from GBS. I wish I could rate as 0 stars. Not only did they deny my claims, but I had to call once a week for over a month and have my claim resubmitted 3 times. Apparently accident protection does not cover anything. A ripped couch as the result of an accident? FORGET ABOUT IT! I will never purchase anything from this company again, it is a rip off (pun intended) and an entire waste of money. Stay away from this company!

We have done business with Ashley Furniture for many years. We always buy the protection plan that is offered. The few times we have filed a claim in the past were absolutely no problem. Now they use a company called GBS and they are a scam. We contacted the BBC about them not covering rips and tears in fabric furniture. They said the rips or tears are "thread separation" and they do NOT cover that. Their response to the BBB was a LIE! They stated that they were eager to resolve our problem.

I have a GBS protection plan for my couch. There are some stains there that we tried to get rid of. We called them, everything was fine. Their reps took our info and I told them we would schedule a time and they would do their thing. Their tech came within a week but then now I have to follow up with them as the stains are not gone.

We got cloth couches and we have two little boys, and GBS said that our warranty would cover for five years. My son put yogurt on the chair. We used an organic cleaner and I was told that I could not put anything on it, just water. I said, "How am I gonna get this yogurt smell out with just water? I couldn’t." So, I called and GBS said it could take up to three business days for them to call me back. They called me back the next day saying that the tech is coming out this next day. I was like, “Oh, perfect. Before Thanksgiving.” The tech was great and he came out extremely quickly. He talked to my husband and they had conversations. He was in and out in less than 30 minutes, so it was all great. You can't even smell the yogurt.

I made a claim via their website for a stain on my furniture, which is covered by the Warranty. I didn't hear anything back from them, so I called a week later because we, unfortunately, got another stain. The person I talked to was able to merge the two claims into one, claimed they had sent the info to the technicians, and I would hear back within 2-5 business days from the technician. Cool.

Started this claim back in the beginning of October. I emailed them the picture of my invoice from the place of purchase and every two weeks they email me back stating they cannot view the photo. I finally emailed back asking for a fax number so I could fax or even mail the invoice to them because we are getting absolutely nowhere. It’s ridiculous the turnaround time. It’s a shame Mealeys went to GBS. THEY never had a problem with Guardian. My daughter got extremely ill and my couch need to be cleaned and maintenance done with the recliner and it’s the holidays ... this waiting game is ridiculous.

I’ve got a four-year-old and a three-year-old and they spilled some juice. Then, one of the two dogs jumped up there with muddy paws. When I set an appointment, the GBS customer service representative wasn’t very friendly. Nevertheless, she was able to answer all the questions and get it taken care of promptly. The gentleman who came out was very diligent and right on time. He did his job and left.

GBS Warranty Services set the appointment to clean a cushion that an animal had an accident on. In a matter of a few days, the tech showed up promptly. He was efficient and polite. Everything went great and now, there's no stain, no smell, and no odor. Hopefully, we won’t do it again, but if we do, we will call GBS Warranty.

We got a five-year plan on the sofa from GBS Warranty Services. The staples on one of the supports of the lower section of the seat area had pulled out, so it got loose. It started making a noise, so that was when we called in and GBS scheduled the appointment for us. The rep I dealt with was very professional. The tech was dispatched within five working days. He was very professional, very knowledgeable and sure of what he was doing.

I made a request for a tech to come out and clean a stain on the couch. The tech who came was awesome. I've been with GBS fro six months and my experience with them has been good.

There were a lot of moving parts involved, including the leather, in my recliner sofa. The price of GBS was good, so I went with them. I called out a service because my sofa had an electrical issue. It was not working. Overall, everything went fine with my experience.

I can't actually answer as to how the company's work is. I do know that I have been on hold to speak with Customer Service for 70 minutes. No option to leave a message and receive a return call. If they can turn this around I will be happy to revise my review but for now the service is awful.

It took the tech less than two weeks to come out once I submitted the claim. He was super, and he repaired a loveseat and a table that same day. Everything has worked great. GBS has been prompt, and I could not ask for any better warranty.

When we moved, we took the back off the couch. When we put it back on and sat down on them the next day and went to recline, it made a really terrible noise and then stopped working. So they were stuck partially reclined. GBS told us that it could take about two to three weeks before we get service. But we got our service a little sooner than normal, so we were happy with everything. The guy that came out said the cord didn't look so great, so he went ahead and replaced it for us. He was in and out in no time, and he was super nice. GBS was fantastic because if we didn't have a professional come out and look at it, we would’ve thought we’d just replace the whole thing. So the warranty already paid for itself.

I bought $5000 worth of living room furniture and my room a vacuum ran into the bottom of the chair and love seat, leaving little tears on the bottom of each, I started the claim process and that’s when the fun starts, I wait three weeks to get results, no call back, I call them back and they tell me it’s cheaper for them to replace items than it is to repair so to my understanding that’s what is going to happen, wait another couple weeks with no word, so once again I call back then they tell me warranty does not cover cracks in the fabric,, so seriously save your hard earned money because this company sucks.

One of the arms in one of my sofas got loose and the material was a little bit dirty already. GBS sent some people to fix it and they answered all questions. They cleaned the sofa and fixed the arm, and now it looks okay.

I filed a claim on 6/18/19 which they came out to repair and made it worse. So I had to file another claim for them to fix their mistake. It is now 11/15/19 and they are saying the part is just ordered and no timeframe of when the part will be in. Could be 6 months or longer. Horrible service and when I ask to speak with a manager there is never one there. I can't believe a company can run like this. Don't ever buy a protection plan from this company.

I purchase this insurance for my dining table. When filling a claim, they denied my claim and stated that the reason was that they don't cover my dining table. Which is ridiculous that's why I got the insurance. Is false advertisement. Do not get furniture insurance. They will give you the most ridiculous excuses to not fix your furniture. Beware since employees at furniture stores tell you it covers anything you buy for damages and it's not true whatsoever.

The top of the table was all stained and we couldn’t get it off, and we made the claim to GBS. The guys came out and they were nice. They looked at the table and tried to spray it to see if it would work but it didn’t. The guy took pictures and he said he was gonna send them in and they were gonna put on a new top on it but then, they never did. They came back like they had never come the first time. So, they never did anything and the claim didn’t go very well. It was a waste of time.

Updated on 11/21/2019: The original claim was submitted on 9/11/19. It is now 11/21/19 and my furniture is still not repaired. We have a small tear in in our chaise lounge. After the first part being shipped damaged. We finally received our new part on 11/13/19. I called and told GBS that the part had arrived. They told us that they would set up technician for an appointment to make the necessary repairs and that the technician would contact me within 48 hours. It has been more than 5 days and no one has contacted me. I don’t know any other way to express my disappointment with the services they provide.

Any time I buy any furniture, I always make sure to add the warranty because I have two kids. It’s worth it and it’s easy to deal with the people. I have GBS warranty on my bedroom furniture, and there was a little nick in the wood at the footboard, so a guy came out and he touched that up. Also, when our leather couch was first delivered, there was a wrinkle in it, and somebody came out and ironed it out. Everyone who comes out is fantastic and is always on time. And everything always gets fixed. I would definitely recommend it.

GBS has done a good job. There were some stains on the couch, and they came and cleaned it. They were really nice, and the stains were removed. I did the claim online and it was fine.

We noticed that the middle portion of our couch was kind of sinking and when we checked it out, we realized that the wooden frame had cracked. The middle part was the only part affected because the other frames on either end of the couch were all metal. So, we called GBS and scheduled. The reps came and picked up the middle portion of the couch, brought it back to the warehouse and put in a new frame.

The guy that GBS sent here for my adjustable chair was very nice. He was here on time and was very informative and polite. I didn't realize there were two lights that had to be on the chair, and I only had one. And so, the guy put the second light on it.

The wood part on the back of my couch broke and it was sticking out in the back. I submitted a request to GBS and it went smoothly. I did it online and scanned the pictures, and the guy came out fast and he did a good job. He was very professional and fixed it. It’s still holding right now.

Jordan's recently came and sewed a cushion, and they did a good job. The only confusion was we called Jordan’s Furniture because that’s where we bought the furniture, and they referred us to GBS. And then Jordan’s was the one that returned for the appointment. So, Jordan’s was the one that fixed it, and GBS is just insuring it and they choose who does it. The tech was very good and he worked well.

I filed a claim with GBS Warranty and got great customer service. They were very friendly and knowledgeable and were able to take the information and ask appropriate questions. A guy then came out and things went really well. He was able to identify what the problem was with the motor. We've had the furniture for quite some time now and we didn’t know that there is a separate circuit breaker. At some point, it had flipped, and that’s why the chair wasn’t working. The guy told us that most people also don’t know about that because it’s in the couch itself, and not on the power box. He showed us where it was and how to put it back, and then did the same on the other pieces to make sure that it was okay on there as well. And it was great that he did that.

After my husband and I had a lengthy conversation with GBS, they did finally decide to replace the cushions, not because it’s under warranty, but because of the giant run around they gave us from the get go and just for good business practices overall. I am now content. That is all we ever wanted in the first place. Would I get another warranty with them again? No, because it doesn’t cover as much as I’d like and before getting a warranty with them just be sure and do your research before signing up. I moved my stars up from 1 to 4 now because I feel that they did the right thing and made things right.

After calling about deep scratches a week or two before I made my claim I was hopeful. Why? Because, two years before I made the decision to purchase a living room couch set, I was assured that if I buy the expensive GBS warranty I WILL be covered for any future damages no matter when or how it happens. As long as it's in the five years after buying this so called "protection plan". Ok, so, after reading other negative reviews of GBS it became really clear that this "protection" company will make up any excuse or interpretate their policy to anyone in a way that sees them fit to not honor their so called protection. To sum it up, I was denied or, what they like to say, that I'm not warranted.

GBS is a joke. I have 4 dogs that urinated on my area rugs. I called in to report the stains. I specifically told them to make sure they send out a true carpet cleaning company as they are large area rugs. They sent a furniture cleaning company that walked in with a Little green Machine made by Bissell that is a handheld machine for extremely small spot removal.. You can buy this machine at your local Lowe’s or Home Depot. The tech was at my home for less than 2 min. He didn’t even bend down near the carpets, he stated he doesn’t clean carpets and snapped a few pictures of my rolled up area rugs and left.

Purchased a sofa and loveseat from Ashley Furiture along with their warranty. After about a year the leather started cracking and peeling off the furniture. I filed a claim and was told “cracking and peeling” was not covered and not a defect. A few years later we had a incident where a child got mad and thought it would be funny to poke holes on one side of our sofa (not even our child). I filed a claim for the holes and rips and was told that it wasn’t covered because in the pictures I sent the material shows “stress wear” where rips could occur and mentioned the claim I had previously filed. I explained that wasn’t the reason why I filed the claim...

I purchased my couch from Furnish 123 in February of 2019 along with their protection plan. They gave me the run around for over a botch before claiming they would not honor the warranty I bought. They claim that the stains were over 30 days old. I wasn’t aware they were living with me and knew how old the stains were. The brochure I received said they cover all stains. I filed multiple claims and none were ever answered. The lady I spoke with refused to let me speak to a supervisor. I would not recommend them.

I paid about 6000 dollars for a living room set, which Rooms and Rest said was a very durable set with very durable materials. Well right away we had issues with the craftsmanship, they sent out a technician and fixed the issues. After a while, we had some scratches and stuff broke off. We tried filing a claim and of course they found some excuse not to honor it and now it's accumulated to multiple things. I believe they're trying to drag it out till my policy expires. This is BS.

Fraud and scammers, Ashley sells these, it has been 2 yrs since I have been filing claims for the repair of my dining table and chairs which got scuffed and dented while moving it from one room to other. They keep telling lies, but no one shows up for warranty, complete scam. No intent whatsoever to do any work.

I bought a new sectional couch on 7/12. With two toddlers in the house, it didn't take long to get food/drink stains on one of the cushions (7/20). I reported the incident that day via their online form. I followed-up via email the next day. Both were non-responsive. So I called 3-5 business days later and it was explained to me that I shouldn't use the online form due to its unreliability. Don't get me wrong, all of the customer representatives were extremely nice and a pleasure to work with. But after 10 phone calls, 3 online chats, and over 30 days later, there has still been no action taken to send a cleaning technician.

A shelf had broken off from one of the tables. I got a warranty for my living room furniture, couches, tables, side tables, and coffee table from GBS Warranty Services. I called where I bought the furniture from and then they gave me the number to call. And the claim with GBS Warranty Services was quick, easy and a huge peace of mind. Their technician also told me what kind of stuff to put on the shelves to make sure I prevent anything from happening again. It was good.

My dog got on our new couch with red mud after she ran inside from our muddy backyard after some rain. I called and they asked me if I tried to clean it. I said I used water and a little tiny bit of Shout spray. After being on the phone forever, they said they will not clean my now red mud couch because I tried to clean it with Shout. If I only had used water and nothing else then they would help. I just feel like their warranty you buy is a fake and false advertising. It almost seems like a scam to me. Why spend money on a cleaning warranty if they find every reason not to clean it. Lame company, don’t go to them. I like companies who are willing to help and do what they say they will do, not take your money and run when you need their services.

I have the GBS warranty for my tables, couches, television stands, and dining room set. When we had our daughter vacation with us for a week with her family, I ended up with two water rings and a scratch on the table. I submitted a claim with GBS and they had a very friendly staff over the telephone. They were also very accommodating and they arranged for the service in a timely fashion. I enjoyed the technician's advice, too. The water ring problem was not resolved though. It looked good when he left but within a week, you could see it again. All in all, everything but the final result was very good. I’m disappointed that the ring was kinda masked but now it's repaired.

I wish I could give 0 stars. Purchased this warranty through Ashley’s Furniture. Obviously they don’t cover damage due to a move. But Ashley’s salesperson told me different. DO NOT PURCHASE GBS WARRANTY! They will make any excuse to not fix your furniture. Now I’m out of $500 and just because they sent out a technician that DID NOT fix my bedroom set I can’t get my in-store refund in 5 years!

There were stains on my couch and since I have GBS warranty for it, I made a service request. The request process was decent but I didn't really like how you call somebody then you have to wait for a phone call for a week or so to talk to somebody else to schedule it. I wish when you call, you could schedule it right away. The technicians were good but they came back. The repair lasted for a few days but water got spilled on the couch and more stains came about.

I have an indoor warranty with GBS and I called them when my bed broke. The claim process was pretty good. A technician came out after a few days and was very good. The bed was completely fixed.

Juniper, We are glad to hear that we were able to rectify your claim and exceed your expectations in the process. We apologize for any previous mishaps and look forward to assisting you with any future claims should you need us.

I will say when I call everybody is very nice but the people that they send to fix the furniture they don't fix it right. They Mickey Mouse it. Then it breaks within 2 days then you call. They tell you need to make another appointment and the same story happens again. Keep you waiting and waiting and then they fix it and it goes back again and they had to make another appointment and again I'm still waiting. 3 months later still same problem... HORRIBLE.

GBS warrantied me against stains and spots on my indoor furniture and if there was any mechanical problems with the furniture, I can call. I've had a issue with one of the recliners as well as removing the stains and spots after three years. I have a five-year plan with them, so I put a call into them. Their representative was very informative and she gave me some additional information about a couple of pieces of furniture they had me listed for, which I did not purchase. There was a miscommunication about the items that I purchased, so I had to dig back three years. I pulled out my original invoice and faxed it to them because what she said that was on the computer that I needed to be cleaned is not what I have in my house. She said once she received the information, she would update the account. She was very nice about it, but it was just a little obstacle of making the call run smoothly.

I wish I had read other reviews before purchasing the warranty from Ashley Furniture. What happened to me is EXACTLY what happened to so many others. I had one large spill from a glass of hot tea and it was not covered due to "accumulation" of stains. Never mind the fact that it took them over a month to send someone out to come look at our couch. The vendor they sent out flat out told me that he was recommending they send a new seat cover due to the size of the stain. The GBS rep had the audacity to tell me that "the vendor stated it was accumulation" - which is a flat out lie.

I purchased a lovely kitchen table set from Jordan's Furniture last Summer. Since, then I had to file two claims on this set. The first time was an horrible experience and I had to come out of pocket about $176.00 dollars to get everything replace and a new protection on the items. This time around I had to come out of pocket $14.00 dollars to replace the one seat with a new protection. The disappointing thing of this ordeal is that the cleaning people that are coming out to clean the furniture are not doing a great job to remove the stains.

The warranty they offer is a joke. When I was sold the warranty, I should have realized what they offered was too good to be true as she implied any possible accidental damage would be covered. I have had this furniture for 2 years and the very first time I called, it was immediately evident they were going to find any reason they could to deny ANY claim. In addition, this was the first time I heard the rule about reporting damage within 30 days, then she proceeded to question me about stains, which was NOT why I was calling. I asked her, why does it matter about stains? I'm not calling for that! Now that I see other reviews, I understand that this is yet another tactic to deny any claim. Completely worthless. Will never purchase any kind of warranty from this company again.

I had a previous experience buying a warranty and they gave me so much hassle when I called and get a stain removed. There were so many questions about what it was and they were giving me a hard time about it. It took a month for the repair people to come out and when they did, they would only treat this one couch cushion and wouldn't touch the rest of it. It was so frustrating. I spent hundreds of dollars on a warranty and I felt it was not worth it at all. But I had the exact opposite experience with GBS Warranty.

I got a protection plan from GBS for both indoor and outdoor furniture and recently, I contacted them because I had a chip on an outdoor furniture and my son spilled yogurt on an indoor furniture. But their customer service was awful and the person who came to my house was a little creepy. So, the whole process was not good. Their phone rep also needs to be more understanding. I paid a lot of money and she told me that if I read the fine print, everything is covered except for chipping. She said that if I would have filed for the chair and break it, then it would be covered. But since it’s a chip, it’s not. So, it never got fixed and it was frustrating.

I purchased a dining room set in March 2018. A few months later, one of the chair legs broke. I contacted the company that I purchased from and they contacted the manufacturer (GBS) who provided a replaced in a few weeks. It was a good experience. Several months later, another chair leg broke. In March 2019 I contacted the company that I purchased from and because it was over the 1 year from date of purchase they directed me to GBS directly.

The staff was rude and I had to call back in the issue 4 times just to get a email to state my headboard would not be replace for personal neglect which is totally untrue. I will not purchase a warranty with you all ever again. This is truly not personal neglect.

We purchased a GBS plan for a couch, a love seat and a dining room set. We called for service due to stains on the fabric and the process went fine. However, I think the ultimate service provided was less than what was expected. The crew showed up with a spray bottle and a rag, which to me just did not feel like it was sufficient of what we paid for the warranty. I would have expected a steam cleaner or something that was a little bit more thorough. They showed us the product they were using and gave us the specifics so we could even purchase that on the side so we can use it in the meantime. But it was disappointing that it was such a minimal approach to the issue. And though most of the stain is gone, it may have gone a little bit worse on one of our dining room chairs. As they were scrubbing with a rag, it spread the stain to be a much wider outline now, whereas, it was much smaller.

I bought a warranty protection plan from GBS for the couch, loveseat and ottoman. I called for a service request and the customer service rep was nice. A technician was dispatched in less than a week. He said that they could only clean what I specifically put on the request, which was okay but he cleaned some extra stuff anyway, which was cool. However, as a warranty, it needs to be all cleaned. I shouldn’t have to be specific about it.

I purchased a reclining loveseat for $1000 from Ashley Furniture and it was junk. I purchased the GBS 5 year protection plan which even covered power, which this recliner didn't even have. The reclining back blew out after probably 2 years. It was halfheartedly stapled in three places. GBS told me this wasn't covered. I was able to repair it myself luckily. Last week I noticed a 1" tear in it so I filed another claim with GBS and sent pictures. I also noticed a seam in the foot rest was separating so I added that. The vinyl in the seating area was also a little worn in one area so I added that too. GBS denied my claim because there was problems in multiple places and you have to report any defects within like 30 days. I said if you will just fix the rip I'll be happy and they refused. It wasn't worth the paper it was written on.

I have issues with the policy for my two year old leather love seat. There is a rip between the fabric and the leather on one of the seat cushions. That caused rips in the leather along the seam. Reviewing the photos and since I did not know how the original rip occurred, the company decided it was wear and tear. I disagree.

We went to Ashley Furniture and we got the warranty with GBS since that was all that they had. The furniture we got is a light green color and we figured it was gonna be easy to clean when we bought it. Recently, we contacted them to have it cleaned then a guy came out. He was a nice guy and he cleaned it the best he could. But he just used the Bissell that you can get at the store for 50 bucks and once he cleaned it, he took a picture while it was still kinda wet. I liked him a lot but after he left, the next day when we looked at it, I wouldn't say it was really clean. But it isn't all bad and it's not like the house is gonna fall down if it's not clean.

I bought a dining room table and after careful consideration I purchased the warranty for scratches and damage from GBS. DO NOT PURCHASE ANY WARRANTY FROM THEM. THEY DO NOT HONOR THE CONTRACT. I called them and they had a technician come out and assess the damage to the table. It was a gouge and a scratch that penetrates the wood. He did find some minor scratches on the surface but according to the contract only items that perpetrate the finish will be fixed. Of course I have been working with them multiple times and get the standard stock answer - no they will not fix it. The contract sounds great when you purchase it... Keep your receipt and call within 30 days and they will fix or replace your damaged item. Well when you think something is too good to be true it is. GBS DOES NOT HONOR THE CONTRACT SO SAVE YOUR MONEY AND AGGRAVATION.

I bought a GBS Warranty protection plan for indoor couches and when my recliner chair stopped reclining, I called them. It was a very nice experience with the customer service rep and it was also very quick. It was wonderful. They dispatched the technician in a couple of days and the repair was very well done. The gentleman was nice and we didn’t have to wait a long time. Everything went smoothly. I was very satisfied and I wish I had GBS longer because it was worth it.

GBS was very professional and efficient. We had a spill on the sofa and they dispatched a technician within a week after I filed the claim. He was wonderful. We had our grandsons here and he interacted with them as well. He kinda explained what he was doing to them. He was very good and we have no complaints whatsoever. It was done greatly and we’ve not had any kinda return of the stain.

I purchased a GBS protection plan for an indoor couch, and the zipper broke on the cushion cover and ripped. When I called GBS to file a request, the rep got everything done timely and it was very effective.

I got a living room set and I bought GBS with it. There was a stitch that got pulled and a fruit snack smashed onto the leather, and I heard from the tech within 24 hours and had an appointment scheduled. I had to reschedule once 'cause his schedule got pushed back, but he showed up on time at the reschedule and got everything perfect.

The motor wasn’t working on the movable lounge so I submitted a claim to GBS. I called one place who referred me to another place and then they called me. The tech was out in five or six days and everything was good. Everything worked out well.

When I filed a claim for my sectional sofa, my experience with the GBS Warranty Services rep that assisted me was good. GBS had a good response and it took them a week to dispatch a tech, which was fast. Although the guy they sent wasn't nice nor really good, my issue was taken care of in a timely manner. Although he repaired the sofa, I have to do some fixing too. The frame of the furniture got broken. Its design is not good because it doesn’t have that much support on one side. I told him my concerns and I showed him how it was. The side that I told him about was really going down but he said that was the design. I don’t think it is, so I had to fix it.

I had 2 service requests with GBS - one for a table that was warping and another for a stain on the furniture. They were courteous and they answered my questions. With Ashley Furniture, the technician was out quickly. It was Rooms To Go that put me out like 3 weeks. But everything was fine and GBS took care of everything. So far, so good.

First of all if I could leave a 0 star I would. Very poor customer service and irrational rules. We got this protection plan as it was recommended by Ashley Furniture for our sofa and chair and coffee table. When we called to have our sofa stain cleaned, their technician asked that what stain is it and I didn’t remember, so without telling us they declined the claim and they canceled our protection plan. I called next time to have the scratches of my coffee table fixed, and now they are informing me that I don’t have the protection plan anymore unless you fix the stain and send us before and after photos and the technician letter. I was like this is ridiculous and I’m calling regarding the table and she said that, "After every single scratch you should have told us within 30 days. Now it’s accumulated and we will not fix it".

If I had simply googled the company GBS Enterprises prior to the purchase of the extended warranty I would have second guessed the decision. After several parts of the frame of my couch broke I called GBS to file a claim. GBS was provided with all of the requested information. Within a week a technician came out to view the problem and stated that it could be repaired and was covered. He stated that I should expect to hear from them soon and parts would be delivered to my home. This was the end of March. At the end of June I called GBS to inquire about the claim only to be told that it would not be covered because the frame damage was metal, and that my warranty only covered wood frame damage. I discussed with GBS about how there was indeed wood and metal that damage.

TERRIBLE COMPANY. SIMPLY GOOGLE THE REVIEWS. They deny every single claim notoriously. Do not buy this protection plan. We punctured our couch in one spot with a knife, the company denied the claim saying it "appeared to be frayed." The hole was a clear cut puncture hole which is supposedly covered under their plan.

We have GBS to take care of any damages. When the pull spring for our recliner broke, we made a claim for it. Their customer service called me back right away and everything went fine. The guy was very polite and nice. A technician came within the same week I called. They called the same day, but I wasn’t available to come out. A few days later, a technician came and fixed the recliner well. The time frame was fine and it was very nice the way it was. They were very polite and knowledgeable at GBS. I would make sure that they would get a good recommendation.

We have found that things don’t last as much as they used to back in the day. So we tend to buy these warranties as a lot of people wouldn’t. But I’ve told people over and over about what good service we had with GBS Warranty. I worked in the claims department in insurance for 34 years and I have very high expectations, and yet, GBS went above my expectations. It was excellent. The recliner on my couch was broken and we had great service right from when I made the claim. I couldn’t even believe I got called back within an hour of making the claim. I was astounded. The store called and the maintenance guy was sorted. Then he came out and was very professional. He put stuff on the floor and fixed the couch right away. It was smooth as silk. The experience was great – absolutely pleasant and very nice. I even called the store and told them how pleased I was.

My plan with GBS Warranty Services covers any sort of damage to the furniture and I would recommend it. I've had a couple of different reasons to call for a service request. One was for stains on some dining chairs and the other one was for a tear in a loveseat. The rep was very helpful and it was usually the next day or two that a service technician is dispatched.

I used my GBS warranty for an indoor recliner chair that I bought. The seat was up and I didn't know what happened to it. A technician fixed it and put a longer wire because it kept coming undone. He was here a while. He was very good and I’ve had no problems with my chair now. Before, it was so close and it would unplug. It was a hard place for me to plug it in. It was dark where it is against the wall and tables. But it's been fine ever since the repair.

Put in a claim to have a puncture that my niece did with a pair of scissors. Just got off the phone with a rep stating there was too much damage to replace it. Too much damage? What's the point then??? It was unfortunate to have my couch punctured (which is covered by the warranty). It was much more unfortunate I bought a protection plan from a company that would not honor the agreed on inclusions. PLAN COVERAGE: Damage to covered Furniture must be reported within thirty (30) days of discovery to the Administrator and includes: For Damage to Upholstered Fabric and Microfiber Furniture: All Stains (see exclusions), Dye Transfer, Burn or Singe Marks Caused by Brief Contact with Flame or Heat, Rips, Tears or Punctures. Avoid this company at all costs.

I recently purchased two GBS 10 year protection plans from Ashley Furniture document dated 05/09/19 to cover two EASE 2.0 power bases. I never received my copy of coverage (policy/plan description). I have emailed, called, written with no success. GBS seems to be ignoring me. I am considering asking for a refund because I do not know if I have a plan or not. I paid $199.99 each for two plans and I have zip, zero, nada to show for it. I cannot understand why GBS ignores every attempt I make to get a copy of my power protection plan.

I had a love seat that had some spills from formula milk. Filing a claim to GBS for it was fast. They techs came in two days and did good work. At first, I thought they would clean both my couches but then there had to be a spill on them for them to be able to do that. Still, I had a good experience with GBS.

It almost appeared as though there was a piece of broken wood in the couch because the middle cushion draped down. I have a robot vacuum that could easily go underneath it, and it can’t now. It gets caught. The couch is drooping in the center. A piece of wood appears to be a broken so I called GBS. The technician was very nice. He did the best that he could do, but it did not fix the problem. It’s bowed. He put a piece of board, 2x4, and he told me it’s gonna bow, but it wasn’t bowed. The center cushion is lower, so just putting a 2x4 behind does not work. It doesn’t have a center beam as the couch didn’t come with the center beam. He said it’s gonna be flat but I didn’t buy it flat. It’s literally just over a year old. They’re gonna have to come back. I don’t know at what point they’re gonna come back out and just decide they need to replace it, but I don’t think it’s something that’s gonna be fixed.

I had a spot on the couch and the person that came out couldn’t understand why we had to call. He said that I needed to go back to Ashley Furniture where I purchased it and they have in-house technicians that would take care of it. Normally, he doesn’t get a call until something is out of warranty. He didn’t really wanna be there and he had an attitude.

We had a stain issue on our sofa and we filed the claim online with GBS. But once it was submitted, there was no direction given on when the claim would be addressed, what the claim number was, and when we could expect to hear back. So, we decided to call a number. And when we did, we gave the same information that was on our online claim. So, we concluded that they didn't see the initial claim we submitted on their end or maybe it wasn't processed in time. But they came and took care of the problem. They cleaned up the stain perfectly and it was pretty quick. They also gave us instructions on what to do afterwards. So, I'm fairly satisfied with the warranty and I would advise others to get it, especially if they have pets.

I purchased a 5 year warranty for my wooden table. I called to file a claim. There were 3 different marks on the table top. Marks covered under the warranty. They had me send photos and then denied the claim using the vague reason of “accumulation”... because all the marks are on the table top. She said if the marks were on different parts of the table, like on different legs and the top, then it would be covered under warranty... which makes absolutely no sense. This “accumulation” is not explained or outlined in any of the warranty paperwork. It’s clearly something they use to arbitrarily deny claims. I am extremely disappointed in the horrible business practices of this company. Shame on them for scamming customers by making up ridiculous vague reasons to deny claims.

Contract breach by warranty claim denial under the warranty terms agreement. Purchased their 5 Year Protection Plan, at Ashley for $4,200.00 coverage. Recently wanted to file a claim for one of the end tables that were purchased. After I noticed finished veneer top surface cracking, bubbling and peeling and lifting off, so called and explained. However they bluntly denied the claim right away, saying, "the wood frame is not covered" without even bothering to ask for the details or pictures. I clearly had top finish/veneer damage, for which the warranty terms clearly stated under "covered" damage - "Checking, Cracking, Bubbling and Peeling of the Finish or Lifting of Veneers". Even after speaking to supervisor didn't help. They just try to evade/dodge claims at any cost.

I called GBS to have the rug cleaned. I also had them when the table had a scratch that needed fixed. We had to wait for a week to have the technician come out. The couch had a burn that they fixed, but we had to wait for the part to come in, so it was a little longer on that. We have an ongoing claim right now. We've been waiting on the part for a couple of months. But they said since the part is on backorder, they're just gonna give us a whole new table. Overall, GBS was good. They handled everything, and their reps over the phone were professional.

My husband submitted a claim over to GBS when the material of the couch cushion was falling apart. It took about a week for the technician to come out. There were no issues getting it scheduled. Having the warranty was worth it.

I have a sectional that was stuck in the upright position. I called GBS and the customer service was fine. I had to wait for somebody to call me back and the techs were dispatched in a week. The techs were wonderful and friendly. They fixed the problem and explained that whoever brought the furniture here didn’t unwrap all the cords, which was what the issue was. I would recommend anybody getting a warranty.

My grandson scratched my table with his bike, and the guy from GBS came out and he did a nice job. He fixed it like it was brand new. When I sent in the request, GBS was contacting me and they called me about a day later when the guy was coming out. I’m satisfied with turnaround. I've used GBS twice and it has met my expectations.

We purchased coverage on a new sectional sofa because it is light colored and we have small children. According to the warranty, if the technician cannot get a stain out, the piece will be replaced. Well, not so much. Our 1 year old wrote on our sofa with a marker and my wife called in a claim. The technician came out to attempt to clean that spot as well as another spot we reported. He told us he’d report this to GBS and then they’d have to set up either having new upholstery put on or just replace the pieces. He told us to follow up with GBS, which my wife did. However, when she spoke to the customer service rep she was told the claim was denied because the technician stated the stain must be “accumulation.” He never once said anything to us along these lines. In fact, he sounded quite the opposite and that the pieces should be replaced.

We spilled some nail polish remover on our table and it took off the paint. I called GBS to file a service request and the customer service representative was good, concise, and scheduled it pretty quick. It took about a week to get a contractor and the tech they sent was a fantastic and great guy. He sanded it and painted it back to its original color. GBS did a good job and it was worth it.

We have had our furniture for 2 years and a seam came undone (it didn't tear or rip) and we needed it fixed. I called to see if it was covered because we go the "protect all" coverage. Now you would think something as simple as that would be covered but after 30 minutes on the phone and the agent reading the entire brochure they denied my coverage. Now I know the brochure says they cover "punctures and rips (excluding seams)" BUT my issue is not a tear or puncture... it has simply come undone. What is the purpose of a protect all warranty that won't cover something as simple as this? We have spent $300 on this warranty and I have a feeling it is a waste of money. Very dissatisfied and disappointed.

I do not recommend this service to anyone with children. I paid good money for my couches and the extended warranty. I have little children and did not both to call in a claim for stains or small rips in the furniture. I called in my claim when I had moved the couch and the plug for the electric recliner ripped out of the motor. They offered to send out a technician to fix the damage but apparently due to their being rips and other minor damages he could not repair it. The technician told me he would send the photos to GBS and they would get back to me.

We purchased living room (2 sofas and oversized chair with ottoman). All the legs/feet cracked and smushed all the bonded leather is peeling after using the furniture protection kit. I have been in contact since January- they don’t have the multiple emails and photos sent. Jordan's said it would be covered then when we were back looking around we asked the sales associate and they said they had so many complaints about the bonded leather furniture they switched vendors/manufacturers.

We purchased an electric recliner and service warranty Sept. 2015. It stopped working and a GBS service tech came out April 24, 2019. He said a new switch was needed, he would order it and when it arrived we needed to call GBS to come install it. He said it would take 2-4 weeks to arrive. After 4 weeks it had not arrived and I called GBS. They said that we were supposed to order the part that the technician could not order it. On May 15, 2019 GBS customer service person assured me that the part had been ordered and it should arrive in 2-4 weeks. Then we were to call GBS to have a tech come install it. On May 24 Weir's Furniture, where we bought the chair and who sold us the policy, called and said that they were ordering the part and it would be here in August. At this point I have no idea what is going on nor who really cares about customer service.

The GBS warranty is catch-22. If there is something small that happens, the warranty is great. But if you're having a lot of problems, it's a hassle. But it's worth it. I've had a bunch of claims. When the footrest piece on the recliner broke, they came out and fixed it, and everything was fine. But then I got some rips on the side of it. They had a guy come out and he reupholstered part of it. He was supposed to come back and finish the other part but GBS ended up denying the claim. I was told GBS was not covering it and the recliner was never fully put back together right. They said they wouldn’t fix it. But what am I supposed to do with a couch that's not put back together right? It is what it is though.

To Whom It May Concern: We have been trying to get our sofa serviced for over a year now with little to no response or support. We have called numerous times to have several work orders created only to have them cancelled and the runaround. We have paid for a service but have never received what we agreed to. When we call, we get nasty customer service and no one seems to care about our issue. At this point, we were told today that two different companies are going to call us to schedule service and no one ever calls. This is unacceptable.

I have GBS protection for my indoor couch and chair. I contacted them when the mechanism for the reclining, when the feet thing would go up and down, was not working anymore. We left a message and their customer service got back to us within an hour. They were excellent. Technicians came out the day after that. It was a very pleasant experience for a change.

Furniture cleaning. I will never buy this protection again. It is a complete waste of time. They only cover one accident per time. Give you the run around. By far one of the worst companies I have dealt with!! Under no circumstances should this company be in business.

I bought my armchair as an investment. It’s certainly a piece that’s gonna last awhile and the protection plan was offered for this furniture seemed like a good thing to do. So, I went with GBS Warranty Services. Recently, there was a fluid spill that I wasn’t able to get out with my regular cleaner. I filled out something online and put a picture up. I then got a callback saying that someone would come over the next week. The tech who came got everything done. He was really professional and efficient. Thus far, I'm really happy with my GBS protection plan. I thought I might have to twist some arms, but everything went really well.

I live alone and I was getting ready to have a second cataract surgery in just four days. I had one a week before, and when I had those surgeries, I have to sleep in the chair. I can't sleep in the bed. And the chair wouldn't move at all. It was like dead in the water. I talked first with the factory for the recliner chair then I talked to Jordan's who then told me to call GBS Warranty Services first and so I did. Then Jordan's sent their person to fix the chair.

I purchased an indoor protection plan with GBS Warranty and when I filed the request, they were very thorough and detailed, which was great. There were stains on the furniture and I contacted them for the cleaning. In about three days, a service technician was dispatched. It was handled in a very timely manner and we're very happy.

I have the GBS plan that covers any type of damage to my couch. I called a service request when there were stitching issues. Also, I used to remove the seating out of the couch. It was messed up and was flat. Both of people I talked to at GBS were excellent. In four days, a technician was dispatched. Everybody was polite and very patient so I appreciated that.

I bought outdoor furniture from Ashley. Barely used, kept covered. After a year I took cover off and the furniture was literally disintegrating. I called GBS immediately, sent emails with pics and invoice from Ashley. I was told I would hear back in 3-5 days. A week went by, I emailed again. Another week went by, I emailed again. Another week went by, I emailed again. I called them, they did not give me a reason to why I hadn't heard anything. I demanded a claim number, which they did not provide.

We purchased a couch from Ashley Furniture in November of 2018 and also purchased the additional furniture protection plan which is serviced by this company. First it took 3 weeks for anyone to contact us after submitting our claim. Then, once the person came out, he was in our house for approximately 30 seconds before saying "he had to get approval" to do any cleaning. He took some pictures and told us someone would call us within a couple days. No one did. We contacted them 2 weeks later and I spoke to Asha on the phone who said it was no problem and she would approve the work and have someone contact us to set up another appointment to come out.

Purchased a sofa at Ashley's Home Furniture in 2016. Nice piece of furniture. After 2.5 years of minimal use, sofa still looks new, it developed a sag in the middle where it sinks 3+ inches when you sit on it. Anyone sitting on the ends finds themselves leaning toward the middle. Called the GBS warranty folks. Cooperative and sent a technician out to look for "frame damage". He found a spring that had become undone and reconnected the spring. No other damage was apparent. However this did not fix the issue with the sofa. The technician took photos and said I would be contacted in 3-5 days by GBS. They said they would send me a copy of the warranty in my email.

I purchased a dining table and chairs set from Ashley Furniture Sept 2017 at which I was told it would be in my best interest to purchase the warranty protection plan with GBS. I filled a claim with GBS regarding my table and chairs because an air freshener ate through the table finish and the crossbars on my chairs have fallen off and we cant sit on them. A tech was sent to my home on April 18, 2019 to review the damage and I was told that the table and chairs would need to be replaced and I would receive a call within 3-5 days. Well here I am April 30, 2019 and I had to call the store several times after going into the store because I never received a call. Ashley Furniture gave me the number to the warehouse and told me I needed to call them, the warehouse gave me the number to GBS and said I need to call GBS.

We purchased a sofa and loveseat. We decided to purchase GBS protection plan since we have small children's and bodily fluids are covered under the protection. I called them and after a month they showed up but my claim was denied because I had an accumulation of stains. Technician told me to just flip the cushions over so that I don't see the stains. Wow.

I purchased a sectional through Ashley Furniture and was told to also purchase warranty coverage through GBS. After having the sectional for less than a year, the microfiber ripped in two places. Despite calling numerous times, filing claims as per the instructions and in the time frame stated on our warranty, GBS has yet to correct the problem. They always say the fabric will be shipped in 2 days. It has now been over 6 months!!! No response or help from GBS at all! We just keep getting the runaround and now the rips are so awful that one part of our sectional is ruined. Here we are stuck with a sofa we are still paying for, with a protection warranty that was a total waste of money and no help at all! If I could give this company 0 stars, I would and I am not one to complain or speak ill of companies. We will be filing a claim with the Better Business Bureau immediately as this company appears to be a total sham and stealing people’s money!

I called to cancel my furniture warranty protection plan due to the furniture company that sold it to me had lied about what was all covered. I called on 2/28/19 to cancel this plan and I was told on March 4th a letter was issued to me to sign and return to your company. As of today, 4/19/2019, I have yet to receive that letter. Furthermore, I have called 5 times now about this issue and all I get is the run-around that the department that handles cancellations can only be reached by email. Well 6 emails have been sent to that department on my behalf and still nothing. It shouldn't take almost 3 months with today's technology. I will be filing a complaint with the BBB and The Attorney Generals office about this.

I spent roughly 800 dollars on a protection plan through Ashley Furniture. This is a GBS Enterprises product and was explained in the store that anytime I have damage to call and file a claim within 30 days in order to get it approved. I made my first call in regards to scratch damage and a stain in my couch. They approved the claims and sent out a tech to remove the stain, then after 5 minutes of work the tech left saying he had to come back to block off time for the furniture damage.

Worst warranty ever! I been trying to place a claim since beginning of February, 2. Month passed, every time I call they take half hour to finding me in their system and come up with an excuse on missing info, paper, bla bla bla, they tell me they will call me back. THEY NEVER DO! If I could go back on time I would not have my money wasted on trash service.

The customer service reps that I have talked to at GBS have been very nice. Having the warranty is very valuable. When my baby threw up on the sofa, GBS came right away and it was very quick. The gentleman who came out to clean the sofa was very nice, very informative, and professional. It was a good experience.

I had to call multiple times to ever get an answer on my claim. The first time the claim was submitted but nothing ever happened until I called and confirmed it. Then I had to call to get an update on the claim status and was told it would be denied but was going to be reviewed. Never heard anything back until I called again a few weeks later and was told that they needed more images to confirm the status. I sent over the images and never heard anything back. Called a couple of weeks later and was told it had been approved for a replacement. It was ridiculous that I was never getting any notification of any of these decisions.

I had to call several times to get anything done. Several emails on the same thing I had to say and then I never did get called to let know what the outcome was. Took over 3 months. Nobody ever let me know what was going on. I had to call and find out.

I bought my dining room table and 6 barstools from Ashley's Furniture. The sales rep sold us the 5 year warranty and explained that if anything happens to the table or chairs they will come out and fix it. If they can't fix it they will replace it. I just noticed a piece of wood chipped off my chair. I also had some scratches on my table. I was asked how did this happen and I told her that I do not know. I submitted my pictures.

Do not buy GBS Extended Warranty. Bought a extended warranty in 2015 through Haynes provided by GBS. There is a tear in the underside of footrest in reclining couch. GBS says they won't cover it. There is no exclusions in their terms as where the the tear is located. They are saying they will only cover the top of the furniture.

I have a GBS protection plan that covers wood and fabric issues. So far, I've filed two claims. One was for my chairs and the other claim was for my table. Both of them had stains and I wanted one of the maintenance guys to take a look at them. The rep I spoke with was very nice and friendly. While the person they sent out cleaned the stain on my chair, my requested service for the table was never completed. I thought I was getting a phone call within the next five days but it didn't happen. I thought I wasted money. It was disappointing and I wouldn't recommend them.

I called GBS Warranty Services a few months ago for a cleaning and their reps were fair. It took about a month for a tech to be dispatched because I had to call back to get everything squared away. Overall, it was a good experience. I would refer GBS but just make sure to know everything that’s included.

My experience with GBS Warranty Services is not very good. When I needed the sofa cleaned, they said that the insurance doesn’t cover it. I pay $115 for this insurance and GBS said the insurance pays for everything, but it doesn’t cover anything. I’m not happy. I don’t recommend this company.

I bought a sofa/loveseat and obtained a GBS Warranty about 2 years ago with a five years protection. Few months ago after returning from military deployment, I noticed the loosing of the armrest and called for someone to come inspect it. I was told to upload pictures and later told to upload my receipts for payment. The customer care representatives was so rude and arrogant on the phone telling me they deny my claims because it was considered normal wear and tear - enforcing the fact they have the pictures to prove it. I even told her to send a representative to come take a look, but she cut me off and dropped the phone on me. Can you imagine that? This company is a scam.

I bought the GBS protection plan through Ashley Furniture for a sectional I purchased there. A few months later, I noticed a small tear in the fabric of the sectional. I was relieved at first, believing I could get this fixed since I had the protection plan, but this has turned into the worst customer service experience ever. I first submitted the service request through the GBS website and was told I would be contacted within 24-48 hours. When they failed to get in contact with me, I tried calling their direct number only to be told for days on end (over a week) that their systems were down and they couldn't take any claims until they were back up.

I have GBS warranty for indoor furniture and I needed our chaise to be cleaned. I called GBS and the rep was very nice, polite and helpful but nobody has called me to set up the appointment for them to come and clean our furniture. I have been using this service for a couple of times and they usually call me within a day or two but just this time, I don't know what happened. Still, I’m glad that I got this warranty. It has saved me. I would tell friends to definitely get this too.

Juice was spilt on my chair and GBS Warranty Services sent people right away who tried to clean it but the stain just didn't come out. So I called and they were very attentive in the beginning. They said that they would do a replacement but I never heard from anybody again and it has been a couple of months already. Overall, my experience with GBS has been disappointing.

We got a pet damage warranty protection from GBS Warranty Services and when our dog peed all over the furniture, I called them. My interaction with their customer service rep was not good. I told them to replace my top and bottom furniture because it smelled and it had a stain. I was told that GBS do not replace for smell. So, I had to keep calling over and over again to get an exemption. Then, instead of sending me both the top and bottom parts of the furniture, they sent me the bottom one only.

I purchased the GBS furniture protection against accidental damage. I had a pet stain on my couch and I called GBS. They dispatched a service tech the next day to clean it. He answered all the questions, and he was in and out. He resolved the issue in 10 minutes. They scheduled the service conveniently, they were nice and they gave us more information on the services if we had any issues. The service was perfect. GBS is a great investment to pay the extra warranty on it and it will cover you for a very long time. I would definitely recommend them.

I don’t plan to ever buy warranty services for my furniture ever again if the servicer is GBS. Not they are inept, lazy and have zero knowledge of their procedures. This the 3rd time my recliner has had to be repaired and every time the experience has gotten worse and worse! Longer and longer. Less responsive and less knowledgeable. It’s seems that they only have one or two people working there also! This time they took a month to get notified that a part was in stock and they called me today and told me they finally found it. But don’t know where they found it?! In the US or overseas! That they couldn’t tell me but they thought it will take another 3-6 weeks for it to be sent to me! Then they’re probably going to schedule one of their ridiculous service people to come and install it, which will probably take another 5 more weeks. So what, 3 months for a freaking plug?! Absolutely ridiculous. Will never work with these people again!

Below you will find the process I went through GBS. I called into Ashley Furniture on Monday Feb 25 for a pee stain (from our child). At the end of the call, I was provided case #**. They advised me that I would hear from someone in 3-5 days. Also, they told me not to clean the furniture because that would make the furniture null and void.

I had a GBS Warranty on my Ashley Gilmer Sofa that I purchased just over a year ago in Chicago. The sofa had a break in the frame and GBS sent someone out to review it to decide what to do. I had since moved to San Francisco and GBS determined that the break was to be covered by their own admission but stated that I was now out of the delivery area (after having moved). Because the repairs cost too much money and I was out of their undefined 'delivery area' (and even though they were willing to replace the full couch), they told me that they would not be covering this.

I got an indoor furniture protection and when the frame broke in the same place twice, I called GBS for a service request. It was easy submitting a claim and the rep arranged for someone to come and fix the furniture. I got a phone call from GBS and that was smooth. I had no issues. They were able to dispatch someone out in 10 days. My dad was present when the first technician came in October and a different one came for the second time in January. The wooden frame that the fabric stretches over was spliced together where it should have either been one long piece or overlapped better. The second guy glued it, nailed it and wrapped it. He did extensive effort so as not to come back. So far, the frame is good. GBS was a reliable option and it was worth the trouble to use it.

So I purchased a sectional in May of 2017, I have 2 small children so went with the 5yr protection plan, it clearly says what is and isnt covered! It's February 2019 and my handle on my non electronic recliner has broken off leaving metal wires exposed in the crack of the couch as well as a triangular piece with nails sticking out coming from the frame of the chaise! I called to originally make a claim for the recliner handle (the most used seat on the couch) and priority for the claim, the lady taking my claim asked if I wanted to include anything else that may be covered under the protection plan, so I included some newly added yogurt stains from my toddler, (you have to tell them when the accidents occurred and in the plan contract it says within 30 days) why not knock out 3 birds with one stone!

I have spent over $600 on their protection plans from Ashley Furniture, I had a problem with my kids coloring on my sofa covers and placed a claim in October 2018. They have not helped me whatsoever. I have called over 20 times and they can't find the claim and act like they will help then no help, they are a ridiculous company and a huge waste of money. I have filed a complaint with the better business bureau and have demanded my money back. If I have to get an attorney I will for my next step.

I have a small, 1/2 inch, tear on my reclining sofa foot rest just purchased 4 months ago. Per Ashley Home Funiture's warranty tears, punctures and rips are covered. I sent photos along with a copy of the warranty and GBS is denying stating fabric is missing. This "rip" "tear" can close together. I discussed with the representative if the policy states tears what is GBS definition of this word to them. The dictionary says tear means, rip or torn something apart or to pieces. Come on GBS and Ashley Furniture honor your warranty. Worst furniture store and worst warranty I have ever been subjected too. Stay away from both of these terrible companies.

I called GBS Warranty Services, Deerfield Beach, Florida in Dec. 2018 and filed a claim to have a serious scratch repaired to my dining room table. The technician came out and took a picture of the scratch I pointed out then proceeded to take several picture of the entire table top. There are some minor scratches on the table top but they were not part of the claim. We only wanted the one major scratch repaired. I never heard from the company so I called on Feb. 25, 2019 and was told the claim had been denied. They said the scratch could not be repaired since there were other scratches and gouges on the table top. The table was manufactured to make it look distressed with nicks and marks which were done on purpose. Do not buy furniture at Ashley Furniture or another company that has warranty protection from this GBS Warranty Services. All they do is take up your time by sending a tech out then deny the claim.

Over the past 16 months, we have tried to get GBS to honor a claim that is clearly covered by the furniture protection plan (exact claim details are clearly spelled out in the warranty brochure) that was sold to us by Ashley Furniture in Knoxville, TN. We have been given the royal runaround, calling multiple departments, sending pictures, etc. Finally, GBS denied our claim, deeming it "accumulated wear and tear." According to the Better Business Bureau, that's what GBS tells everybody whose claim is denied!

I submitted a claim in November 2018 (it's now Feb 2019). I heard nothing. I called after the holidays only to find there was no record of my original claim so I refiled. They gave me some options for a date, a choose one but got no time frame afterwards as I expected. It ended up being something that wouldn't work for me (they only tell you the day before), so I canceled and they said I could just send pictures to an email. I did so, heard nothing. Called back they didn't get the pictures. Sent them again which worked. The agent said he "saw the peeling you're talking about" and checked the value of the table, then said it would be easy to just replace it.

I purchased the GBS warranty to clean the couches if anything happens. One time, the dog peed on the couch, so I called GBS for a service request, but they took forever to come out. I kept having to call back. First, they said they were gonna have somebody and that they would get a hold of me. I waited for several days, but nobody called back. I called back again and they said it was processing. Finally, after several times, it was resolved and somebody was sent to my house. The technicians that came out did fine and I was satisfied with the service.

I got a protection plan from GBS Warranty Services for my bed that goes up and down and when I called them for a service request when it got stuck, the customer service rep was very nice. I had to have something pretty quick since I had no bed to sleep in because I have to sleep being up in the bed and when it stopped, it was down straight. A technician came the very next day. He looked at the bed, fooled around with it for a little bit and he found the problem. He then fixed it and left. The GBS protection plan has met my expectations so far. They were very good and they did a great job.

My sofa recliner had a cushion collapse as well as recliner. Lift mechanism would not close properly. My wife contacted this company twice but could never get a claim number. She was always told she would get a call back. Never happened. Just a scam.Then I was told by their non customer service that she never called. I was in the room with her during one call. I have phone records. I called. After nearly one hour on the phone I finally had a claim number. I had to send an email in with copy of my purchase receipt which I guess they thought I wouldn't have. Never received a confirmation email. Now I'm waiting on a call back. Which I hope will happen but given my previous experience with this company I seriously doubt this will happen. If not I guess my next step will be to contact State Attorney General's office. Save you money and the headache. Don't buy their warranty.

I've purchased an indoor protection plan from GBS Warranty Services for the mechanical pieces on our recliners. I called GBS for a service request when a reclining piece broke. It just knocked off the wood. Their customer service representatives were very nice. They called me up and then they texted me available times, and I was able to text them back. It took a week for them to dispatch a technician. I would recommend GBS Warranty Services especially for the furniture that we got.

In November 2018 I filed a claim on a kitchen table that had jalapeno juice spilled on it overnight. Still on February 8 2019 nothing. They can't find emails, don't have the proper paperwork from Ashley Furniture, have to reschedule other companies to come look at the table! I will NEVER buy from Ashley again if the warranties are covered by this company. If I could have I would have not checked 1 star! I usually do not write reviews but had to this time because I feel like customer service employees do not know one another to discuss what is going on. I feel like they just give me answers from a piece of paper that they read off.

Our dog puked on the couch and we had to have it cleaned. My wife filed a claim with GBS Warranty and they said that it might take three to four days before the tech would come out. The next day, however, I got a text that said that the tech could be in our house the following day. Everything was great and the whole thing took two days to complete.

We were having trouble putting the foot rest down on our electric loveseat. And so, we called GBS since we thought something was broken. We ended up having a guy come out and he just pushed it in and said it was fine. I feel like it was a bit of a waste since we didn't need somebody to come out. They could have just explained over the phone that we just needed to reconnect something underneath, instead of sending somebody out when there was nothing broken. We've already paid for the warranty. So, there wasn't a fee, but what they explained to us was that if we don't use the warranty and then after a certain amount of time, we would get that money back. And it would be a waste if this qualifies as using the warranty.

I purchased a sofa and the protection plan and was extremely satisfied for 2.5 years and then have a birthday party and multiple spills took place in one evening and happened on all 3 pieces of the sofa and there were multiple spills on each piece due to multiple kids at the party. I file the claim and submit the photos and don't hear anything for a week, then I call them and find out that it was denied due to being deemed "accumulation". I advise them that it was a single incident multiple times in one evening and frankly I couldn't file a claim during the party on a Sunday when they aren't even there. PLEASE DON'T DO BUSINESS WITH THESE PEOPLE. I have read multiple responses here from them and you can see it's generally the same reason for denial for everyone.

At the end of 2017, we bought many furnitures from Ashley and paid for 5 years protection plan. I have noticed the top layer of our coffee table lifting about 4 months ago but because I was involved in horrible car accident with my then 9 month old and dealing with therapy, stress many accident related issues. I called them today. They said they will not do anything about it since I have not reported it within a month of noticing it. I could have easily told them I noticed today but I decided to be honest and I am paying for my honesty. I would advise people not to waste their money because they will find a way to get away with it.

I called GBS for cleaning a stain on the cushions on my couch. They were very easy to get ahold of and schedule the appointment with. It was during the holidays, so the contractor took a little bit longer to come out but it was no more than two weeks and I understand that. The contractor did a quick little fix and it was a 10-minute appointment. The work was good.

Purchased a $4000 leather living room set from Ashley furniture in 2017. Immediately after delivery we called because one of the backs of the loveseat was warped... so we thought. The warranty company shipped a replacement back for the loveseat. We waited several weeks for repairman to come. As soon as he walked in the door he said the only thing wrong is it was assembled improperly. He took it apart and in 5 mins. It was perfect. I asked about the 2 giant boxes the warranty company had sent. He said they’ll pick up. Still in my living room and it’s 2019. Then a few months ago my husband was reclining on loveseat and the cords to the recliner sparked and split apart. They said they would send repairman out. He came approx 2 months ago and said he needed to order the cords. Still no one has returned.

If I could give 0 stars I would. This warranty company is fraud and they will do anything to avoid replacing your damaged product. I submitted a claim three weeks ago regarding my bed frame and bed slots and have not received a single response. I personally had to reach out via phone and finally got in touch with a representative that told me they had to listen to the phone recording in order to process my claim... The first representative I spoke to three weeks ago told me to submit photos from my broken bed slots and my bed frame stain and now they're not valid/covered under the plan. This company is rediculous and is a waste of my time and patience. I wish I read reviews before I paid for a warranty that doesn’t warrant any damages. On top of that every single representative doesn’t speak proper English so you will have to ask them to repeat what they're saying every sentence.

I would give no stars if I could. DO NOT GET THIS PROTECTION PLAN. I have been working with GBS on three different claims. I had some stitching rip, and they told me it wasn't covered. I had to go and pull out the Protection Plan and find where it did state that the stitching was covered. Then I needed some seat casings replaced due to stains, for the first one it took from June 2016 to July 2017 to get any replacement parts. I now have another claim going for stains and have been waiting 8 months for any news. I have to call them monthly to keep asking what is going on with the claim. If not, I would never get any resolution.

I bought a reclining couch and an oversized chair from Ashley Furniture, and both of them are covered by GBS. The oversized chair has one reclining part. I was going to pull out the recliner one day, and I lifted the lever and heard a snapping sound. So, the part that attaches the wire to the chair that makes it recline snapped off and broke. And then the cat had urinated on both pieces of furniture, so there were stains. I called Ashley Furniture and they gave me GBS' phone number. I then called GBS and they gave me a claim number, so filing a claim was pretty easy.

I purchased a protection plan from GBS to cover a sofa and a recliner. When the recliner's switch broke, I called them. They were very friendly and polite, and they took care of everything that I needed. They even called me the next day to make sure that everything was all set. A week later, they came and replaced the switch right away. It took 20 minutes and the tech was on his way. I would tell friends that they should get GBS. It’s well worth the money.

The power wasn’t getting to it and it wouldn’t recline. So, I called for a service request. We had a situation because my mother had a broken hip. The recliner was going to be very useful for her, and it broke just as she came home from the nursing home.

I bought a five-year protection plan from GBS Warranty Services that covers everything. My wife is handicapped and uses the chair all the time. The ball bearings and one or more of the wheels on the chair were falling out on the floor, which made the chair very dangerous. A cigarette burn had also occurred on the right armrest. Everything was great with the rep over the phone. The person who came out to do the work was dispatched pretty quickly and he was here within a day. He outstanding and very thorough. He couldn’t have been any better. The service was excellent and everything has been fine since the repair.

Purchased a 5 Year warranty. After a year, I needed a repair of a table to fix a chip. This was done well, but the repair started to fade. I waited until it was unacceptable, but they denied my claim because I did not report it right away. In addition, they would not repair further damages until I corrected this issue, essentially negating my contract. This was all done because I would not lie about the date, and save them from consistently coming out for repair work.

My dog got sick on the area rug in a couple different places and the customer service of GBS warranty was pleasant and effective. They dispatched someone after four days and from there it took about a week and a half for the work to be completed. The rug is in the main traffic area, so we’ve had at least 10 claims in two years. GBS has definitely been worth it for us and has paid for itself.