GBS Warranty Services Reviews

I filed a request with GBS because I had some issues with my furniture and I was disappointed. I had to jump through hoops just to get something done. The brochure and the salesperson said A, B and C are covered when it's only A and B, which I find very disheartening and discouraging. It says specifically in the warranty that electrical components are covered yet a USB plug is not considered and I don't understand that because I plug a USB and it transfers electricity from the plug into the device that I'm charging. That's electrical, by every shade of the definition.

I got a GBS Warranty for an indoor furniture. We had an accident on my couch and I called on a Friday. They called to confirm a time on Monday, and they were here by Wednesday. I would've hoped they would've come a little sooner because it was urine on my couch but I understand. I wasn't angry that they took five days. Everything went pretty well.

The sofa was super dirty and I couldn’t clean it. It took a while for GBS Warranty to find me as a customer and couldn't find my contract but once they figured out the warranty, everything was perfect. The tech came out and he was friendly. He did everything and the sofa looks brand new now.

I got a protection plan with GBS Warranty that covers any kind of damage. I got chocolate on the sofa and I called the number that Ashley Furniture gave us and gave them some information. They put in a work request order and somebody called me to schedule an appointment a couple of days later. Then, they sent a technician out to do the service but then, when he looked at the fabric on the couch, he said that it was too delicate and it needed to be dry cleaned or the cushion cover needed to be replaced because that was covered as well under our warranty.

I filed a request with GBS because the kitchen table had a heat mark on it and for the most part, it was good. But when they sent out the tech to repair the damages, the tech wasn't able to repair the damages. They told me that they were replacing it, but I haven't heard anything in three weeks.

I initiated my claim online at the end of August. I received a call on September 4 and additional information was requested. I emailed invoices and additional photos as requested on the same evening. Did not hear anything for the next several weeks so I called and they verified that they did receive my emails and I will get a call regarding the outcome. Waited another week and finally I just called. My claim was processed over the phone. Of course denied! I was asked a question and I answered it honestly regarding a tear in my leather loveseat. I said it was not at the inseam however the customer service rep said it was at the inseam. (Although the cushion is clearly bulging from the center of cushion.) Everything was said and done in a way as if I was being untruthful and in a way to avoid approving the claim. Never will I pay for warranty service from GBS!!!

I called in a claim two weeks ago and gave all my information to the agent on the phone because she said that our warranty did not show up in their system. Then, I emailed her our invoice with all the furniture we purchased while I was on the phone with the agent. She said she would start my claim and call me within 72 hours. They never called. Two weeks later I called back and they said they did not put my invoice with the paperwork, so it will take another 5 to 7 business days to input my information into their system. It takes a week for them to do data entry and guess what? My claim still will not be started. The agents do not speak great English, I've had difficulty understanding them and they become rude when questioned why it takes 3 weeks to file a claim with their company. So, it will be a month before a claim can be filed with this company. And, there's no telling how long it will be before the furniture is repaired?

I purchased the GBS Warranty sofa protector plan. Then, I suddenly saw some leather damage on my electric sofa. I called for repair and within three days, a service technician visited the house. He checked the total sofa condition and what is qualified and not. He said everything is under the coverage so they will order the parts and it will take three days to dispatch. He said that he will come back in two days. After that, he never showed up. My request is still pending and not resolved and I’m still waiting for them to show up. But, I’m satisfied with their customer service.

Our dog had gotten sick and some of the diet from his food has left a little bit of a mark on the couch. We were told it was better not to clean it with normal furniture or upholstery cleaner and just call GBS so I did. They needed some number from our receipt and we told them which piece of furniture was on there. We called later in the evening and the next day, I had a call from a guy to set up an appointment to come out and do it. He was out here the day after he called and it was super quick.

I bought an indoor furniture and got a protection plan for it from GBS. I made a service request for my dresser, and their rep was very helpful. A technician was dispatched in less than a week. It was quick and the guy was super nice and even took his shoes off when he came in my house. Everything was great. I had a very pleasant experience.

I’m in the military and I moved from Texas to Maryland because of my service. Before moving one of the legs on my couch was detached. I didn’t have time to file the claim to get fixed so I waited until I got to Maryland. I tried to file the claim but it’s outside of 30 days. You would think they would try to accommodate but no! Money wasted on a warranty!

I had a good experience with GBS. I have a white couch and one time, some type of liquid was spilled on it and it made a stain. Filing a claim went well. The gentleman they used was excellent. He came over as soon as possible and cleaned it. Now, the couch looks good as new.

I got the GBS Warranty protection plan for my indoor sofa. When there was a stain on the sofa, I submitted a claim with them and had a great experience with their rep. She processed the claim then had that scheduled for a cleaning within a few days. In about three or four days. the cleaning company came out. But I called a few days later to let GBS know that I was really disappointed with the technicians that were sent out. They were at my home for five minutes or less and they both were kind of gruff. They were polite but they were not that well-dressed and smelled of alcohol. So, I was mildly uncomfortable having them in my home because of the alcohol smell on their breath.

I bought a warranty for my couch. My daughter threw up on it, so it got a little stained up. GBS' customer service was good. Someone called me the same day to schedule an appointment, and the guy came the next day and he was really great. The warranty met my expectations. Overall, the company is great.

I had some wood frame cracking due to normal use of my cheaply made furniture chairs which, of course, were quite expensive. Add to it a very expensive GBS Warranty service which seemed to cover everything in the store. Looking at the contract however, nothing seems to be covered or can easily be passed off as "use or abuse". After digging up the paperwork I had to submit a claim 3 times before I received a response of "not covered - please purchase new furniture or take it to these repair companies." The contract says they will not cover furniture repaired by unauthorized repair companies, so who knows if this will void it. Keep the money in your pocket and don't participate in this sham!

GBS Warranty said that it would cover any problems that we had with two couches and a rug in terms of spots, stains, rips, tears, and not only would they be good for us, but they would also replace the couch or the rug if they couldn't fix it. It sounded pretty comprehensive and we've never taken that insurance before. But we thought that the couch was an expensive furniture, and so was the rug, so we went ahead and purchased the warranty from GBS.

Get the protection plan from GBS. Since I have kids, I have a five-year protection plan from them. So far, I had to file a request for a spill. The reps I spoke with were very informative. They were not rude. Within two days, a technician came and while I wasn't here, when I came home, the furniture was clean.

Our experience with GBS Warranty Services went wonderful. I had them for the bedroom furniture. When I first had it moved in, I didn't realize it was that delicate. I scratched it a little bit when I had to put a couple of pieces like a lamp. I just wanted to get those fixed because I haven't gotten the other things that go underneath yet like the little Velcro thing. It took three weeks for a technician to come out, but that was because of my schedule. Their customer service was wonderful. They've always been excellent, and they've always come right out and fixed whatever I needed. They met my expectations and I would definitely recommend them.

The GBS warranty was offered free when I purchased my couch and since having it, I had to call in a service request once so far. We were on vacation and someone was watching my dog. When we got home, we found our dog's vomit on our couch. A phone tag took a couple of days but once we got a hold of someone, he came within 10 minutes on a Sunday morning and cleaned it. Overall, I was very pleased with the service. The couch is a little faded where it was cleaned, but it's better than a dog vomit. I'd recommend GBS.

We have GBS Warranty Services for two couches and a chair. Our dog had an accident on the chair twice so we filed a request to GBS and it was easy. We told them that we needed to get the chair fixed. So, we scheduled the repair, the person called me, he squared it away and it was done in a couple of days.

My couch was the first couch I've ever bought and it wasn't cheap. I purchased a GBS extended five-year warranty for it. One time, my dog was bleeding everywhere and got blood on the couch. I called GBS and they were prompt and were always willing to listen. They gave me all the information that I needed to follow up later if I needed confirmation numbers.

I have the GBS warranty on a couch and a bed frame, and I would definitely recommend them. I called them because there was a tear on the couch but because of their availability and the fact that we’re working, getting someone to come out took a while. We had to find a time that worked for us and the technician. But once we did, the technician was able to fix the couch.

When I purchased my first piece of furniture through Ashley Furniture, I purchased a protection plan with it and had wonderful experience from the provider. I was able to call them when I had an issue arise and it was taken care of. So, when I purchased a fairly expensive couch, also from Ashley Furniture, I decided to get a protection plan for that as well. Ashley Furniture also seemed to push buying the plan. They carried GBS Warranty at the time, so I called them to file the request and I had a good experience with their reps. But everything after that was not good.

I purchased a plan from GBS for my indoor furniture. My chair was loose and there was a stain on the table, so I called them. Filing my request went very smoothly. The rep asked me a few questions and in less than four minutes, she had me an appointment. However it took GBS a week to send a technician out because I couldn't do it until a weekend. Still, GBS is a good service that one should consider. Overall, I've had a good experience with this company.

My mom and dad filed a claim with GBS when the recliner's mechanism broke. GBS called back and the next day, the repair guy came out. And he was awesome, helpful, quick and did a really good job. He got here when he said he was gonna be here. It was 7:00 in the morning then and he was done by 7:15 and we thought that there were two parts since the side of the unit has also ripped and that was what my mom had claimed. And the guy didn't know about that but he gave us the number to call right away and recommended that we call and order the part. He then ordered the part but we haven't heard back from them. Overall, GBS is reliable and they get things done. I would totally get their warranty again on a piece of furniture from Stanford.

My mother-in-law got us a warranty from GBS and we've already used it twice. The first one was when my daughter spilled candle wax on one of the couches and the second one was when we spilled iodine on it. Calling in the claim was very easy and my experience with their reps was really good. They gave me the contact information of the company that was gonna call. Then, after a few days, I received a phone call to schedule an appointment. Definitely get GBS. It's very helpful.

The legs on the coffee table were lifting up, separating and blistering. They call it wood but I wouldn’t call it wood as it was buckling. And since I have the GBS warranty protection plan for the indoor living room furniture, I called GBS to file a request. A service technician came in less than a week. But the technician just put some furniture restorer on the chair’s legs to cover it up and they said that as long as there’s no water getting into it, it shouldn’t continue to buckle. The chair didn’t look any different when he left. He did what he could but he didn’t repair or replace it. It was basically, "Let's put some furniture polish on it and call it a day." I'm not pleased with what happened. The furniture is still falling apart and I could’ve taken some furniture polish to it myself. I would not recommend GBS. It wasn't worth it. I would never purchase it again.

I have a warranty with GBS Warranty Services for the furniture. If there is any kind of problem, they would come out and fix it. But my experience has been horrible. When I call, everybody is always really nice. They tell you what you want to hear but the follow-through doesn't happen. The technicians come out but they don't take care of the problem. Buyer, beware.

I got a server and a five-piece dining set, and GBS Warranty gave me five years warranty on them. I was told that if anything breaks, everything would be covered. I called them to adjust the door on my server and because of the candle ring. The shape of the candle is on the very top of my server and because of the candle getting too hot on the bottom, it's indented on top of the server. Maybe it's because of the type of wood or what it is.

We had a cocktail table and the corner of the cocktail table got damaged. I submitted a claim online to GBS Warranty. I talked to the service technician on the phone. He came out to do it and he was fine and nice. He was very pleasant as well. The way he did the repairs was as effective as I would have liked it to be. But he left the table very sticky. He told me it would be tacky for like 24 hours, however, it was like that for several days. But it's still doing good and overall, I'm very happy with the service and I'm very happy they came. I was also very pleased with how quick the response of GBS was.

I got the accidental damage protection plan of GBS Warranty Services for my couch from the furniture store because we have a family and my daughters were gonna spill some milk or jump on the couch. One time, the wood at the bottom of the couch broke. I called GBS to schedule someone to come out and fix it, and I didn't wait long for somebody to answer the phone. Once the reps answered, they got all the information that was needed. Then, within the next two days, the technician called me and let me know when he was coming out. The service went well and he did a good job in fixing the couch. We still hear a crack in the couch but other than that, it's working fine so far.

I purchased a warranty protection plan with GBS Warranty Services and it said that it would cover any damage other than pet damage. Something spilled on the furniture and it wouldn’t come clean with what I did. It was fine with their customer service rep when I filed my request. They took all the information and someone had to call a couple of days later to schedule the appointment. They called right before they came and they showed up in the timeframe that they said that they were going to. They did exactly what they said they were gonna do. However, when they came out the first time to clean, the stain didn’t come out and when I purchased the protection, it said that if they couldn’t get the stain out, they would replace it. The stain didn’t come out and something got spilled on a different area. When the guy came to clean the first area, he said that I had to call and make a second claim with that one. He wouldn’t clean it right then.

We had gotten the indoor furniture insurance from GBS when we bought our couch. One of my cats peed on the couch so I called for a cleaning service. The rep asked some questions and then they filled the claim. I then had to wait for a callback to schedule the service. While they did a good job cleaning the couch, it took them a week to dispatch a service technician. I had hoped that it could be a little bit sooner since I wanted it cleaned quickly when something happens.

I bought furniture from Ashley’s Furniture and got a five-year warranty I purchased on it. I thought it would be through Ashley’s but I've come to find out that they sublet it out to GBS Warranty Services. A guy came out and fixed it, but he should have said that he can't fix it because he’s not done yet. He did a terrible work. He took the whole couch apart and then basically put it back together. All the staples are coming undone and what I wanted done wasn’t done.

I purchased a GBS warranty for my sectional. There were a few spots on the floor panel and on the cushion of the sectional so I talked to several of their reps. The first one that I talked to wanted me to send photos of the spots and I didn’t call back right away. I called back a second time and spoke to someone. The lady kept telling me that there was some brochure that I should have been given from Ashley's Furniture that I wasn’t. And she said it should have explained in detail the parameters as far as the call, like the spill or whatever that was on the furniture should have been reported within 30 days.

There was a scratch on my end table so I called GBS and they put me in touch with someone else. After five days, they came out and repaired it. They could have come sooner but I asked them to come on a day that I was working from home or where it was convenient for me, do I didn't have to change my schedule around. Everyone was very courteous and did what I needed. I was very well pleased. I would highly recommend it.

GBS Warranty Services needed to fix some things on my table and chairs and they’ve been able to send somebody out anywhere from three to five days. Everyone that they have sent has been fantastic. They’re very knowledgeable and educated and they know how to fix furniture. Then after, the pieces of furniture look as good as new. GBS Warranty Services has met my expectations.

I got a GBS warranty protection plan for five years and I've filed a few service claims so far. The first one was a bench that goes at the foot of the bed and somehow it got a water stain on it. The material is like a satin so it can't be cleaned and so they replaced the whole item of furniture. Then I had a couple of drawers in the dresser that were sticking, and so the contractor shaved them off a little bit. Then the other times were stains on the couch and they cleaned those and both of them satisfactorily.

We purchased the indoor protection plan of GBS Warranty Services and we had a great experience with them. We moved and when we brought a piece of furniture upstairs, it got damaged on the corner of our staircase, so we needed somebody to come out and fix it. We called them to file a service request and it was easy and simple. The reps were great. They asked me what happened and I told them, and they said GBS would fix it. They were very quick and they dispatched a service technician within a week. There was a very slight issue and he was in and out of here in 30 minutes. I told my father-in-law about how great the warranty was and he is looking forward to making purchases through the same company because of the warranty. In contrast, we've had issues with other companies that did not help us when we damaged something. GBS was highly recommended and somebody was happy about it.

We got the indoor protection plan of GBS Warranty Services from the furniture store. I thought it covered a full cleaning, so we purchased the warranty, but we’ve come to find out that it was just spot cleaning that was covered and I should have read that before I signed up for the service. When my daughter threw up, some of the vomit got on the couch. I wanted to have the whole couch cleaned since the couch was dark brown and we couldn't see where the throw-up was, and I figured that we'd have a full cleaning with our warranty. It took them five days to dispatch the service technicians. Then, when the techs got here, they told me that they would only do spot cleaning. So, they looked for whatever the exact spot was that needed to be cleaned and they cleaned the general area that I pointed out to them where I thought most of the sludge had gone. That was a little disheartening.

The claims rep was very pleasant and very helpful. And GBS dispatched a service technician less than a week after submitting our claim. We got the warranty plan for our sofas and it's been very good. I would recommend it.

I called the furniture store and they offered a five-year protection plan from GBS, so that's what I got. Their reps were very nice and when I submitted a claim, they were able to send a tech out within a day. So, it was pretty quick. The technician was very nice on the phone and when he came in to try to clean the furniture, he said that it’s not cleanable. So, they ended up replacing three of the pillow tops for the couch. But GBS said that I have to wait for a month or so and it's a little bit weird that I have to sit at the door and wait for it because I don’t know if it is gonna come in with the delivery service or with the mail. Other than that, I'd tell my friends to go with them.

I purchased an indoor furniture protection plan with GBS from the furniture store as GBS was what the store recommended. I filed a request for the repair of a recliner and had an excellent experience with their customer service rep. And they dispatched a service tech within a couple of days. They did a fantastic job and I would highly recommend GBS Warranty.

GBS Warranty Services is very good. I purchased the plan to cover indoor furniture. The bar stool had a button fall off so I requested for service. It was really easy to file the claim and it took a week or two before a technician got to me.

I called GBS to file a request when my electrical reclining chair was not working and the customer service rep was very good and pleasant. The service man came out after three days. He was only here for about a half-hour but the experience was very pleasant. He knew what he was doing. He told me what the problem was and fixed it. I would recommend the GBS protection plan on this type of chair because accidents can happen.

We bought the warranty from GBS for the dressers and things like tables. There were some chips that were forming on the top lip of the top drawer and I wasn’t sure why it was flaking, and that’s what they fixed for us. I did everything online, uploaded photographs and filled out everything. Then they called me and set the appointment up. A technician showed up within a week and everything went real smooth. The first time, the drawer was repainted and they did a good job. And then, it started doing it again and I called back. He fixed it again and then, I decided to change what was put in the drawer ‘cause I wasn’t sure if that was what was causing it. Since I’ve changed everything around, I haven’t had any more issues.

I filed a claim with GBS Warranty Services and they were great on their end. I called them and someone during the same day called me. But when he came out to fix it, he didn't fix the right thing. Last night, the screws fell out again and I’m like, “Come on.” All he did when he came here was replace two screws but it still wasn’t when I first bought it.

I purchased the full cover protection plan for my indoor furniture from GBS Warranty Services. The sofa was damaged and the middle didn't have support, so once we sat down, a stick of wood would come out of it. The sofa was too weak and it's dangerous. Still, my experience with the customer service rep was excellent and the rep was very attentive. GBS dispatched a service tech within a week. They came early and the repairman tried to do something. The technical guy knew what he was doing, but there was nothing he could do. It took them two or three weeks to give me the response of what they'll be doing.

I purchased an indoor furniture protection plan from GBS and so far, it meets my expectations. I requested a very minor repair from them. There was a split seam on a toss pillow. The customer service reps were helpful and they handled my request in a timely manner. GBS was able to send out a service tech about a week.

The bolts had fallen out of the frame part of the recliner of my loveseat. I called GBS Warranty Services and they explained what was going on. Their rep put in the claim and I got a call in a few days about when a tech would be coming out to look at it. My claim was handled in a timely manner and they were able to send somebody out in about three days. The tech showed and explained everything that he was doing. GBS Warranty Services is great. The warranty is worth it. People should get it as we never know down the line what may happen.

GBS Warranty Services covers a good bit. We call them and they come out to fix anything that it covers. Their customer service was very good and the people were great. My son used a felt-tip pen on the furniture that I could not get out on my own, and within 24 to 48 hours, they were able to dispatch a service tech.

We got a 5-year indoor protection plan from GBS Warranty Services. I've also got another plan with another furniture company and compared to them, GBS Warranty Services was good to work with. When I call GBS, the dealing with their rep was great. It was really easy and quick to file a claim. I really like it 'cause I gotta go through so much paperwork with the other company. When I called GBS on a Tuesday, I got a call back within 24 hours. I couldn't do it through the week 'cause of work but someone came out to my convenience on a Saturday.

There was a wire that broke on the remote for the big lounge chair they bought for me for a Father's Day present. Our experience with GBS Warranty worked out great. The tech they sent out came to fix it after a week and a half. They did what we wanted them to do and everything was fine.

There was a piece of furniture I had purchased from my brother who passed away and he had gotten some ink on it. I even had a cover on that piece of furniture, but the little spot that was empty ended up with a little bit of black marker. I requested a service and GBS gave me a date and time when they would come out, and they came out that date and time. And the man removed the ink stain quickly, so I was very pleased. My warranty from GBS, which covers everything including indoor furniture and mattress, works for me. I had it purchased for my brother who had down syndrome and with him, you never were quite sure what was gonna happen.

I was very dissatisfied with the way GBS reps talked to me. They're a bunch of rude people. I purchased from them a six-year warranty on my furniture because their rep said that if we had any animal problems, like if a cat or dog scratched it, they would fix it. And then, I had a couple of little cat scratches, no tears, where the cat had jumped on it. So I called about it. The rep asked me when it had happened. And I told her I didn't actually document what day and that it was probably in a month or two. She came back and said that if it has been more than 30 days, they can't fix it. I told her I have a six-year warranty on the furniture and then she said it has to be reported within 30 days. And so, she was really ugly. And before I could get the other part out, I told her that the loveseat that I purchased where the cupholder was, was coming apart. So, I had to call back.

I have a GBS warranty protection plan for my living room furniture. I filed a service request to them and their customer service representative was very good. A service technician was dispatched in about four days and it was handled in a timely manner. This protection plan has met my expectations.

I’ve had my electric reclining loveseat for over 4 years. Last year I contacted GBS to have my chair serviced. I had to contact them multiple times to find out the status of my claim. After 10 months and not hearing from them I contacted them again. I finally received an answer that they were unable to fix it. The store where I purchased it from informed me that I was getting store credit for my loveseat. Due to they could not replace it or fix it. I’m happy that they reimbursed me for the love seat but it doesn’t take care of my matching set. I was just disgusted that I always had to contact them and they never contacted me like they said they were going to do.

I always wanted a white couch. We bought an off-white one from a furniture store and paid $129 for a 5-year protection plan with GBS Warranty Services so that if anything happens, they'll come out and clean it. The couch is a linen more tweed and I wanna put towels down before I let anybody sit on it. However, in less than six months that we have had the plan, the couch had food stains due to minor spills and food getting on there, so I called GBS. It was a rush order to get it in because there was a window of time for when the couch got the stains to getting it addressed. It was not a pleasant experience because there was a ridiculous amount of questions trying to be very specific like where exactly the stain was and what it was. There were at least 10 questions and I was on the phone for almost half an hour trying to set up the cleaning service which by the end of it, I was irritated. I paid for the service and why it was such an issue.

I purchased a regular warranty from GBS Warranty Services wherein they’d clean my spot for my chair for five years. My dog threw up on a new recliner that I just bought so I called them. At first, I had a little trouble filing a request from them. The lady I talked to didn’t seem to know what I was talking about. So, I went to Langlois and called from their store. The lady that I got was really good and gave me some information. In a couple days, they sent out a technician and cleaned the recliner for me. I had a good experience with GBS. I’d tell others to try them too.

First experience was a bit lengthy; took several months to resolve. Second claim went smoother, more quickly. Only real suggestion for improvement would be option of cash payout instead of replacement for new chair from same store. If original store is selling defective products I don't like gong back to get MORE defective products from same store. Give me cash and let me choose a different store for better products.

I purchased an all inclusive five-year warranty plan from GBS Warranty Services for a sofa. We got a stain on the couch that needs to be removed so we called them. However, it took a couple of weeks before they sent out a technician. Nevertheless, once they cleaned the sofa, it was great. They could be faster though from when I called to when they came. But other than that, my experience was good. Overall, GBS is a great value especially if you have small kids.

My cushion to my sectional has a tear. I called in January to see about fixing it. I was told to send in pictures and they would start a claim. I did. I did not hear from ANYONE. I called again in February, and was told to resend the information. I did. AGAIN I did not hear from anyone. I called in March and was told they were sorry but no one followed up on it. The process was started again. I called 3 weeks ago and told that the order was started but not finished, and someone from Ashley will contact us. WE STILL HAVE NOT HEARD FROM ANYONE. It's been 5 months, and not even a follow up call. When I call I get a runaround. I am very disappointed and will be contacting someone in reference to this, not to mention putting a very dissatisfied review on both this and with Ashley.