PROTECTALL Reviews

I purchased the GBS furniture protection against accidental damage. I had a pet stain on my couch and I called GBS. They dispatched a service tech the next day to clean it. He answered all the questions, and he was in and out. He resolved the issue in 10 minutes. They scheduled the service conveniently, they were nice and they gave us more information on the services if we had any issues. The service was perfect. GBS is a great investment to pay the extra warranty on it and it will cover you for a very long time. I would definitely recommend them.

I don’t plan to ever buy warranty services for my furniture ever again if the servicer is GBS. Not they are inept, lazy and have zero knowledge of their procedures. This the 3rd time my recliner has had to be repaired and every time the experience has gotten worse and worse! Longer and longer. Less responsive and less knowledgeable. It’s seems that they only have one or two people working there also! This time they took a month to get notified that a part was in stock and they called me today and told me they finally found it. But don’t know where they found it?! In the US or overseas! That they couldn’t tell me but they thought it will take another 3-6 weeks for it to be sent to me! Then they’re probably going to schedule one of their ridiculous service people to come and install it, which will probably take another 5 more weeks. So what, 3 months for a freaking plug?! Absolutely ridiculous. Will never work with these people again!

Below you will find the process I went through GBS. I called into Ashley Furniture on Monday Feb 25 for a pee stain (from our child). At the end of the call, I was provided case #**. They advised me that I would hear from someone in 3-5 days. Also, they told me not to clean the furniture because that would make the furniture null and void.

I had a GBS Warranty on my Ashley Gilmer Sofa that I purchased just over a year ago in Chicago. The sofa had a break in the frame and GBS sent someone out to review it to decide what to do. I had since moved to San Francisco and GBS determined that the break was to be covered by their own admission but stated that I was now out of the delivery area (after having moved). Because the repairs cost too much money and I was out of their undefined 'delivery area' (and even though they were willing to replace the full couch), they told me that they would not be covering this.

I got an indoor furniture protection and when the frame broke in the same place twice, I called GBS for a service request. It was easy submitting a claim and the rep arranged for someone to come and fix the furniture. I got a phone call from GBS and that was smooth. I had no issues. They were able to dispatch someone out in 10 days. My dad was present when the first technician came in October and a different one came for the second time in January. The wooden frame that the fabric stretches over was spliced together where it should have either been one long piece or overlapped better. The second guy glued it, nailed it and wrapped it. He did extensive effort so as not to come back. So far, the frame is good. GBS was a reliable option and it was worth the trouble to use it.

So I purchased a sectional in May of 2017, I have 2 small children so went with the 5yr protection plan, it clearly says what is and isnt covered! It's February 2019 and my handle on my non electronic recliner has broken off leaving metal wires exposed in the crack of the couch as well as a triangular piece with nails sticking out coming from the frame of the chaise! I called to originally make a claim for the recliner handle (the most used seat on the couch) and priority for the claim, the lady taking my claim asked if I wanted to include anything else that may be covered under the protection plan, so I included some newly added yogurt stains from my toddler, (you have to tell them when the accidents occurred and in the plan contract it says within 30 days) why not knock out 3 birds with one stone!

I have spent over $600 on their protection plans from Ashley Furniture, I had a problem with my kids coloring on my sofa covers and placed a claim in October 2018. They have not helped me whatsoever. I have called over 20 times and they can't find the claim and act like they will help then no help, they are a ridiculous company and a huge waste of money. I have filed a complaint with the better business bureau and have demanded my money back. If I have to get an attorney I will for my next step.

I have a small, 1/2 inch, tear on my reclining sofa foot rest just purchased 4 months ago. Per Ashley Home Funiture's warranty tears, punctures and rips are covered. I sent photos along with a copy of the warranty and GBS is denying stating fabric is missing. This "rip" "tear" can close together. I discussed with the representative if the policy states tears what is GBS definition of this word to them. The dictionary says tear means, rip or torn something apart or to pieces. Come on GBS and Ashley Furniture honor your warranty. Worst furniture store and worst warranty I have ever been subjected too. Stay away from both of these terrible companies.

I called GBS Warranty Services, Deerfield Beach, Florida in Dec. 2018 and filed a claim to have a serious scratch repaired to my dining room table. The technician came out and took a picture of the scratch I pointed out then proceeded to take several picture of the entire table top. There are some minor scratches on the table top but they were not part of the claim. We only wanted the one major scratch repaired. I never heard from the company so I called on Feb. 25, 2019 and was told the claim had been denied. They said the scratch could not be repaired since there were other scratches and gouges on the table top. The table was manufactured to make it look distressed with nicks and marks which were done on purpose. Do not buy furniture at Ashley Furniture or another company that has warranty protection from this GBS Warranty Services. All they do is take up your time by sending a tech out then deny the claim.

Over the past 16 months, we have tried to get GBS to honor a claim that is clearly covered by the furniture protection plan (exact claim details are clearly spelled out in the warranty brochure) that was sold to us by Ashley Furniture in Knoxville, TN. We have been given the royal runaround, calling multiple departments, sending pictures, etc. Finally, GBS denied our claim, deeming it "accumulated wear and tear." According to the Better Business Bureau, that's what GBS tells everybody whose claim is denied!

I submitted a claim in November 2018 (it's now Feb 2019). I heard nothing. I called after the holidays only to find there was no record of my original claim so I refiled. They gave me some options for a date, a choose one but got no time frame afterwards as I expected. It ended up being something that wouldn't work for me (they only tell you the day before), so I canceled and they said I could just send pictures to an email. I did so, heard nothing. Called back they didn't get the pictures. Sent them again which worked. The agent said he "saw the peeling you're talking about" and checked the value of the table, then said it would be easy to just replace it.

I purchased the GBS warranty to clean the couches if anything happens. One time, the dog peed on the couch, so I called GBS for a service request, but they took forever to come out. I kept having to call back. First, they said they were gonna have somebody and that they would get a hold of me. I waited for several days, but nobody called back. I called back again and they said it was processing. Finally, after several times, it was resolved and somebody was sent to my house. The technicians that came out did fine and I was satisfied with the service.

I got a protection plan from GBS Warranty Services for my bed that goes up and down and when I called them for a service request when it got stuck, the customer service rep was very nice. I had to have something pretty quick since I had no bed to sleep in because I have to sleep being up in the bed and when it stopped, it was down straight. A technician came the very next day. He looked at the bed, fooled around with it for a little bit and he found the problem. He then fixed it and left. The GBS protection plan has met my expectations so far. They were very good and they did a great job.

My sofa recliner had a cushion collapse as well as recliner. Lift mechanism would not close properly. My wife contacted this company twice but could never get a claim number. She was always told she would get a call back. Never happened. Just a scam.Then I was told by their non customer service that she never called. I was in the room with her during one call. I have phone records. I called. After nearly one hour on the phone I finally had a claim number. I had to send an email in with copy of my purchase receipt which I guess they thought I wouldn't have. Never received a confirmation email. Now I'm waiting on a call back. Which I hope will happen but given my previous experience with this company I seriously doubt this will happen. If not I guess my next step will be to contact State Attorney General's office. Save you money and the headache. Don't buy their warranty.

I've purchased an indoor protection plan from GBS Warranty Services for the mechanical pieces on our recliners. I called GBS for a service request when a reclining piece broke. It just knocked off the wood. Their customer service representatives were very nice. They called me up and then they texted me available times, and I was able to text them back. It took a week for them to dispatch a technician. I would recommend GBS Warranty Services especially for the furniture that we got.

In November 2018 I filed a claim on a kitchen table that had jalapeno juice spilled on it overnight. Still on February 8 2019 nothing. They can't find emails, don't have the proper paperwork from Ashley Furniture, have to reschedule other companies to come look at the table! I will NEVER buy from Ashley again if the warranties are covered by this company. If I could have I would have not checked 1 star! I usually do not write reviews but had to this time because I feel like customer service employees do not know one another to discuss what is going on. I feel like they just give me answers from a piece of paper that they read off.

Our dog puked on the couch and we had to have it cleaned. My wife filed a claim with GBS Warranty and they said that it might take three to four days before the tech would come out. The next day, however, I got a text that said that the tech could be in our house the following day. Everything was great and the whole thing took two days to complete.

We were having trouble putting the foot rest down on our electric loveseat. And so, we called GBS since we thought something was broken. We ended up having a guy come out and he just pushed it in and said it was fine. I feel like it was a bit of a waste since we didn't need somebody to come out. They could have just explained over the phone that we just needed to reconnect something underneath, instead of sending somebody out when there was nothing broken. We've already paid for the warranty. So, there wasn't a fee, but what they explained to us was that if we don't use the warranty and then after a certain amount of time, we would get that money back. And it would be a waste if this qualifies as using the warranty.

I purchased a sofa and the protection plan and was extremely satisfied for 2.5 years and then have a birthday party and multiple spills took place in one evening and happened on all 3 pieces of the sofa and there were multiple spills on each piece due to multiple kids at the party. I file the claim and submit the photos and don't hear anything for a week, then I call them and find out that it was denied due to being deemed "accumulation". I advise them that it was a single incident multiple times in one evening and frankly I couldn't file a claim during the party on a Sunday when they aren't even there. PLEASE DON'T DO BUSINESS WITH THESE PEOPLE. I have read multiple responses here from them and you can see it's generally the same reason for denial for everyone.

At the end of 2017, we bought many furnitures from Ashley and paid for 5 years protection plan. I have noticed the top layer of our coffee table lifting about 4 months ago but because I was involved in horrible car accident with my then 9 month old and dealing with therapy, stress many accident related issues. I called them today. They said they will not do anything about it since I have not reported it within a month of noticing it. I could have easily told them I noticed today but I decided to be honest and I am paying for my honesty. I would advise people not to waste their money because they will find a way to get away with it.

I called GBS for cleaning a stain on the cushions on my couch. They were very easy to get ahold of and schedule the appointment with. It was during the holidays, so the contractor took a little bit longer to come out but it was no more than two weeks and I understand that. The contractor did a quick little fix and it was a 10-minute appointment. The work was good.

Purchased a $4000 leather living room set from Ashley furniture in 2017. Immediately after delivery we called because one of the backs of the loveseat was warped... so we thought. The warranty company shipped a replacement back for the loveseat. We waited several weeks for repairman to come. As soon as he walked in the door he said the only thing wrong is it was assembled improperly. He took it apart and in 5 mins. It was perfect. I asked about the 2 giant boxes the warranty company had sent. He said they’ll pick up. Still in my living room and it’s 2019. Then a few months ago my husband was reclining on loveseat and the cords to the recliner sparked and split apart. They said they would send repairman out. He came approx 2 months ago and said he needed to order the cords. Still no one has returned.

If I could give 0 stars I would. This warranty company is fraud and they will do anything to avoid replacing your damaged product. I submitted a claim three weeks ago regarding my bed frame and bed slots and have not received a single response. I personally had to reach out via phone and finally got in touch with a representative that told me they had to listen to the phone recording in order to process my claim... The first representative I spoke to three weeks ago told me to submit photos from my broken bed slots and my bed frame stain and now they're not valid/covered under the plan. This company is rediculous and is a waste of my time and patience. I wish I read reviews before I paid for a warranty that doesn’t warrant any damages. On top of that every single representative doesn’t speak proper English so you will have to ask them to repeat what they're saying every sentence.

I would give no stars if I could. DO NOT GET THIS PROTECTION PLAN. I have been working with GBS on three different claims. I had some stitching rip, and they told me it wasn't covered. I had to go and pull out the Protection Plan and find where it did state that the stitching was covered. Then I needed some seat casings replaced due to stains, for the first one it took from June 2016 to July 2017 to get any replacement parts. I now have another claim going for stains and have been waiting 8 months for any news. I have to call them monthly to keep asking what is going on with the claim. If not, I would never get any resolution.

I bought a reclining couch and an oversized chair from Ashley Furniture, and both of them are covered by GBS. The oversized chair has one reclining part. I was going to pull out the recliner one day, and I lifted the lever and heard a snapping sound. So, the part that attaches the wire to the chair that makes it recline snapped off and broke. And then the cat had urinated on both pieces of furniture, so there were stains. I called Ashley Furniture and they gave me GBS' phone number. I then called GBS and they gave me a claim number, so filing a claim was pretty easy.

I purchased a protection plan from GBS to cover a sofa and a recliner. When the recliner's switch broke, I called them. They were very friendly and polite, and they took care of everything that I needed. They even called me the next day to make sure that everything was all set. A week later, they came and replaced the switch right away. It took 20 minutes and the tech was on his way. I would tell friends that they should get GBS. It’s well worth the money.

The power wasn’t getting to it and it wouldn’t recline. So, I called for a service request. We had a situation because my mother had a broken hip. The recliner was going to be very useful for her, and it broke just as she came home from the nursing home.

I bought a five-year protection plan from GBS Warranty Services that covers everything. My wife is handicapped and uses the chair all the time. The ball bearings and one or more of the wheels on the chair were falling out on the floor, which made the chair very dangerous. A cigarette burn had also occurred on the right armrest. Everything was great with the rep over the phone. The person who came out to do the work was dispatched pretty quickly and he was here within a day. He outstanding and very thorough. He couldn’t have been any better. The service was excellent and everything has been fine since the repair.

Purchased a 5 Year warranty. After a year, I needed a repair of a table to fix a chip. This was done well, but the repair started to fade. I waited until it was unacceptable, but they denied my claim because I did not report it right away. In addition, they would not repair further damages until I corrected this issue, essentially negating my contract. This was all done because I would not lie about the date, and save them from consistently coming out for repair work.

My dog got sick on the area rug in a couple different places and the customer service of GBS warranty was pleasant and effective. They dispatched someone after four days and from there it took about a week and a half for the work to be completed. The rug is in the main traffic area, so we’ve had at least 10 claims in two years. GBS has definitely been worth it for us and has paid for itself.

I have a GBS protection plan for a dresser and a bed. Once, my son scratched the top of the dresser and I filed a claim. I explained to the rep how it happened and where the scratch was on the dresser, and he put in the claim and got back to me really fast. Someone then came the day after Christmas, which was a week after I filed the claim.

If I could leave no stars that would be a more accurate review. I purchased furniture with a 5 year protection plan. Over the years, the wooden legs of the furniture would get knicks and the cushions had small punctures. Rather than filing a claim each time a knick happened, I waited until towards the end of the policy (actually trying to save them from having to repair my furniture so often!).

I got the five-year plan from GBS and it's financially worth getting. We have a coffee table where the screws completely came loose, and it needed to be reassembled. We also had a loveseat where one side was reclined back further than the other. They came within the same week and fixed everything. The rep was very helpful and friendly.

I have a protection plan for recliners with GBS Warranty Services. I noticed some spots on them after my grandchildren had been there in the weekend. When I called GBS to file the service request, everything was fine and the reps who helped me were friendly and courteous. Within a day GBS dispatched a technician who was able to get the spots lifted off. I would recommend GBS.

We have a couch covered by GBS Warranty Services. It had vomit on it so my wife called GBS to file a service request. It took them a week to dispatch a technician as this was during the holiday period, but I wish it could have been faster. The tech that came out was able to get the stain removed from our sofa. So far, the protection plan has met our expectations.

I went online to file a claim at the end of November for damage done to my dining room table. I reported the damage when it was noticed. A technician came out to take pictures and after weeks I still had not heard anything back. I finally contacted them and was told my claim was denied due it being an accumulation of damage and the way I reported. Let me remind you that all damage is “covered” damage. It’s simply because I should have reported each thing separately.

When we purchased our leather sectional couch from Ashley Furniture they highly recommended that we get this 5 year protection plan that would cover any damage done to the couch. My daughter got on the couch with white nail polish on her toes and fingers and got nail polish on the couch. I contacted the warranty company in July and they told me I should have a technician contacting me to take off the nail polish. A technician did not contact me to come out to our house until November. When the technician finally came out to our house he tried two different cleaners and was unsuccessful. He told me that he would let the warranty company know that he was unable to repair it and that I should contact the warranty company to see what to do next.

In April I bought a sectional sofa from a Regency furniture store and bought the extended warranty. After only 3 months on 3 separate cushions there were rips on the piping. 2 small piping rips, and one larger one that had become unthreaded along the corner. I put in this request in October when these piping issues were noticed. Pictures were taken and all information was sent. At first my claim was denied because they said it was “Seam separation” and to contact the Manufacturer, I did so. The manufacturer said it was clearly rips in the piping and not seam separation so I called GBS back. They requested more information, I sent what they needed, and they said the replacement cushion covers would be delivered.

Purchased bedroom set for my daughter from Ashley Furniture and the extended warranty. Was provided a brochure and salesperson said all the examples I gave was covered. Put in a claim as wood on dresser was bubbling because my daughter left a soda on top. Also, she spilled a plug in and paint color was taken off. Other stains and discolorations were on nightstand from normal use. Contacted company, they sent someone out who said items would need to go to a warehouse, be stripped and redone. He took pictures and said someone would call. Waited two days and finally called them.

We filed a claim for a broken reclining sofa. They promptly sent out a technician but that is where the service stopped. It's been weeks and several calls where they tell us they are looking for a part and have not gotten a response from their emails to their parts supplier. They noted they emailed their supplier on 11/7, 11/17, and 12/7 and still have no response to determine if the part is even available. Seems like they would find another supplier or would pick up the phone and call. Now we are in limbo with the holidays coming up and a sofa that will not retract all the way which leaves a tripping hazard for us and our guest. Very unhappy with the service!

I purchased a leather sofa from Ashley in 2016 and since I have three small children I decided to purchase the 5 year warranty in case of an accident. My 6 year old made some holes with scissors so I filed a claim in Sept 2018. I emailed the photos twice and never heard from them. I called several times. Still nothing. I called in Dec 2018 and after speaking to two reps and a manager they flat out denied the because they said there was color change and wear signs. I made it clear that I filed the claim for the holes alone and nothing else. They denied it and said they can’t help me any further. I asked to speak to a different manager and provided my contact info even though they never contacted me.

I have had to call GBS for a purchase we made on a living room set. The first one was filed Sep 8, 2017, and finally got a claim number on Sep 21. It took 8 phone calls of at least an hour, to multiple different employees, to get resolution. No one really knows what the company rules are. I was told so many different things and none of them were true. Then, it was another 2 weeks before they got someone out to fix it.

I have called GBS 3-4 times now and each time I am met with tons of excuses. I submitted a claim and the first time was told that certain parts of the claim would be denied because it wasn't covered in the warranty. I then received an email asking for pictures of the damage I submitted the claim for, which included bubbling on the headboard. I received no response back so I called again.

I have a GBS warranty on a kitchen dining set from Slumberland. The claim was initiated on 10/6/18. Today is 11/27/18. Still no replacement table. Every time I called to check on the claim I got a different person. Every person had a different take on what the warranty would cover. On at least 3 occasions I was told I would get a callback. Once it did occur. I sent in photos at least 3 times because they couldn't seem to keep up with them. They did agree to replace only the table although I was told by 2 different representatives that it should be replaced as a set. I was, and still am, concerned that they will not honor the warranty on the chairs because I have had so much trouble sorting this out. They emailed a copy of the warranty upon my request for a guarantee that the chairs would still be covered.

This company does not value their customers. Very deceiving and are scam artists. It took several days just to get my claimed filed for my dog urinating on my couch, then they tell me, "We will send someone out to "clean" your couch cushion." And if it's not resolved to call them back. No one told me they would send someone to mask the stain with chemicals and spread it out further to the rest of my cushion! It still smells like dog urine but worse. They told me I could call the store to purchase a new cushion and that the first person I spoke to shouldn't have told me they will clean the cushion. They dont get rid of the odor from the dog urine just the "stain"! Customer service reps are rude and unknowledgeable, very very dissatisfied with this so called company who "values" their customers. Then when asked to speak to manager she said none are available and she doesn't know when they will get back to me! I'm canceling my warranty!

The very next day which is Aug 3rd, I called GBS and filed a claim and after a lot of explaining on how this happened, they finally said they will cover it and will send a technician. The technician did not show up for almost a month and after several follow-up calls, a guy finally showed up and he took pictures of the damaged area and said the company has to order the parts.

When I found out that GBS will not cover any rips on your new furniture if it is on the seam, I canceled my policy. I have called every 3 weeks for the past 8 months, and still have not received my refund. They are scam artists in every way!

By far the absolute worst company I have ever had the displeasure of dealing with. 1st the website claim form is a joke and never goes through so you have to call the 1877 number. After that they don't call you back... EVER!!! This horrible company declined my claim and didn't send an email, phone call, text or letter smh. I only found out because I called them. After letting the person on the phone (they do not deserve to be called customer service rep) know that is not acceptable they sent a tech out to my home who immediately said it couldn't be fixed and he recommended replacement that was 4 weeks ago. I called every week to see what is going on and each time I was told to call back in 2 days. This fraudulent company still has NEVER called me.

I bought this insurance with La Rana furniture and made a claim in July of 2018 and they never sent a technician, in October of the 2018 I called them because they had not given me answer, they sent still technician and now says I do not cover the damage because it is "accumulation". I ask if I can make the claim because my bed was scratched moving from home and tell me that that does not cover me. I think I've never felt so ripped off.

I purchased a 5 year GBS Protection Plan for $149 upon purchasing a sofa and was told it would cover punctures, stains from suntan lotion, etc. Eighteen months later, my wife accidentally punctured the edge of the cushion upon picking up clothes on a metal hanger in which the hanger punctured the cushion causing a tear in it. Upon filing a claim, the GBS representative stated that the puncture tear was not covered as the puncture caused a seam separation which was not covered. Later I wanted to file a claim for my grandchildren causing a stain on two of the cushions from suntan lotion getting on the sofa from their legs. GBS also denied this claim as they stated it was an accumulated stain that was also excluded. If you read their warranty plan, they can basically deny any claim and you do not have any avenue of appeal. Save your money and do not bother with any GBS warranty protection plan.

I purchased a loft bunk bed with 5 year protection warranty, from Ashley Furniture. I filed a claim 5/2018. It's 10/21/18. Still haven't gotten my issue resolved! They want you to email pic versus coming out!

My dog made almost a ring around the furniture where she got bitten by fire ants. She was rubbing her face on the couch that made almost a black streak around it. I called GBS whom I have an indoor furniture protection plan with and the person I talked to was nice. I was trying to tell her that it was almost the whole thing, like every section of the couch. She was saying they don’t do the whole thing and that it sounded like an accumulation. It was not an accumulation. I had gotten anything that had happened prior to that cleaned off. I got frustrated with what they said. But they handled the service request good after it was submitted. The one that came and did the furniture was exceptional, very professional and pleasant. He came in a matter of a few days. It was fast. He worked hard to get the spots off. I would suggest others to get a warranty.

I purchased dining table furniture and 5 year furniture protection plan from Ashley in Clearwater Florida, on in 12/18/2016. I filed a claim in 09/28/2018 for a chip top right corner, while moving the table, around I touch the table on the wall and cause a little chip. I call the Ashley furniture store, and they confirm purchase the protection plan and will cover the damages. I immediately open a claim with GBS Enterprises. 2 weeks later they send me a technician. He came check the table. He could not fix the chip. A week later call the GBS warranty services. They put me on hold, saying they have computer problems. They will call me later soon the computer gets up and running.

Called GBS enterprise October 11, 2018 to file a claim for both my couch and love seat, I have a 2 year old baby and found stains on both of them couch and love seat. When I called they told me to email a receipt of the 5 year protection plan, with my confusion, aren't they suppose to have this information already with my name address and telephone number. Well I end up emailing them the receipt.

A screw came out of the sofa bed or frame that attaches to the couch. I called GBS and it was a good experience with the rep I spoke with. It just took a few minutes. Then I got a call the next day and the people were out within two days. So in three days, I got the service. They reinforced the couch to the frame, the bed part. And they did both sides so the other side wouldn't have the problem either. It was pretty quick compared the first time I called where they told me I didn't have a claim. Then a week later, somebody called and said I had a claim, the person I talked to first was wrong, and that somebody would be calling me. A couple of weeks went by and I called them back, and I said nobody called. A week later, somebody finally called. So, it took me about a month to get anything done.

We had a stain issue with the furniture and the first company that GBS sent out took a couple of weeks and didn’t do anything. So then GBS sent out a different company and that one just took two days to come out, which was perfect. However, the company only touched the six spots that were there and it was micro-managing for no reason. I'm paying money for something and they should have cleaned the whole thing. Other than that, the rep that I talked to when filing the request was good and the protection plan with GBS has been alright.

Do not ever buy this warranty program! They refused to honor my warranty when my dining room chair broke. They claimed it was a "manufacturing defect" and I should go to the manufacturer to complain - even though the original warranty expired over six months ago. They first refused to cover it sight unseen, claiming it is a "hardware problem" and that is not covered. They then looked at photos I sent in and came up with yet another excuse when they realized that I was right - it was not a hardware problem. So they came up with another excuse, but only after I waited for over two weeks for them to respond, and they never did, until I called them. Do not use them. They should not be in business.

I purchased leather furniture from Ashley, Tucson AZ. I filed a claim in July for a tear on the sofa and stain on the loveseat. Sent in photos - never heard back. Call back and was told the loveseat was discoloration - not covered. Before they can determine if the sofa could be replace I needed to send in the receipt. Sent the receipt. Waited. No callback. I called back and was told the top of the receipt was not visible; needed to resubmit the receipt. Sent the receipt again and was told the claim was denied because from the photos it looks like the leather and cushion are missing. REALLY!! If someone took the time to come out and look at the sofa you would see it's a tear and nothing is missing. I honestly believe GBS had no intention of repairing the sofa. Customer service is horrible.

We had damage on one of our tables that needed to get repaired and had two claims that I wanted to enter but GBS dismissed the second one. However, it turned out that the piece of furniture that I wanted to enter a claim on was actually broken, so I had to call them back. It took them two weeks to get a tech out and it was longer than the first claim that I entered. But the tech did a good job and the experience was pretty smooth.

I filed a claim to GBS when my cat vomited on my indoor furniture. They got back to me right away and scheduled a time for the technician to come out, so it was a very good experience. We had to do the service around my schedule, and the techs came within a week after filing the claim. My husband was there when they did the service and they got the stain right out, so it was good. I bought another piece of furniture today and I got the same protection plan because I had been very happy with GBS so far.

The GBS Warranty Services rep told me that since I have a dog, it would urinate on the couch and since it's cloth, the stain would be covered but I have to call as soon as I can. So, I purchased a warranty from them against burns and stains. The rep I talked to when I filed a request was cool and nice. She was very accommodating in setting up a date when somebody could come out. I told her that when I unzip the cushion cover, there were no stains there. I know the dog did not do anything on my couch and she’s not allowed on it. So, I don’t know what that horrible smell is.

The mechanism for the reclining loveseat was damaged, so it hit the ground whenever anyone sat on the chair and it didn't close or open properly. The bench with the dining room table also had a long crack in the center, which was in the actual frame of the wood. I have a GBS Warranty protection plan that covers my sofa and dining room set, so I called them for a service request. The customer service representative was great and very knowledgeable. However, they didn't have any of my information, even though it was supposed to be registered when I purchased the plan. So I had to go back to the store and get a ton of documents and email them. Somebody was supposed to follow up with me, but no one ever did. I ended up having to call back three weeks later and get the thing restarted.

We had weird spots that came up on our couch and it was fixed by GBS. My husband did not that they were very, very picky about what they were gonna do and what they weren’t gonna do. He wasn’t really happy with that. For example, when we called, they had to know exactly where the spot was and if we missed telling them a spot, they wouldn’t clean it. They’re like, “We could only clean exactly what you told us where the spot was.”

Poor communication, and possibly the most useless product we have ever purchased. Took 3 months for someone to come out and look at our furniture. My wife and I took days off of work just to finally be able to get our stuff looked at. But each time they would call and schedule. Never a sorry said. Finally after getting someone to finally show up we get a call 2 weeks later saying our stains were not covered because there was more than one. They didn't even offer to take care of one stain. All they offer is to provide you with their terms and conditions.

We bought a warranty which is serviced through GBS. We made a claim in May. It is now the end of September and we still have no resolution. We have called numerous times (18 and counting). We are always told we will receive a call back. We have only had 1 return call the entire process so far and they called our secondary phone number (of course). They have dispatched a tech after about a month. The guy came out and said he was not certified in this brand of chair. He took pictures, recorded some video and said he would note that we need a specific tech certified in this manufacturer. A couple months later after a lot of back and forth they told us they ordered 3 parts. Only 1 ever came in. It’s the control board for the user. I’m not a professional but I’m certain this piece will not fix the problems.

I filed a request with GBS because I had some issues with my furniture and I was disappointed. I had to jump through hoops just to get something done. The brochure and the salesperson said A, B and C are covered when it's only A and B, which I find very disheartening and discouraging. It says specifically in the warranty that electrical components are covered yet a USB plug is not considered and I don't understand that because I plug a USB and it transfers electricity from the plug into the device that I'm charging. That's electrical, by every shade of the definition.

I got a GBS Warranty for an indoor furniture. We had an accident on my couch and I called on a Friday. They called to confirm a time on Monday, and they were here by Wednesday. I would've hoped they would've come a little sooner because it was urine on my couch but I understand. I wasn't angry that they took five days. Everything went pretty well.

The sofa was super dirty and I couldn’t clean it. It took a while for GBS Warranty to find me as a customer and couldn't find my contract but once they figured out the warranty, everything was perfect. The tech came out and he was friendly. He did everything and the sofa looks brand new now.

I got a protection plan with GBS Warranty that covers any kind of damage. I got chocolate on the sofa and I called the number that Ashley Furniture gave us and gave them some information. They put in a work request order and somebody called me to schedule an appointment a couple of days later. Then, they sent a technician out to do the service but then, when he looked at the fabric on the couch, he said that it was too delicate and it needed to be dry cleaned or the cushion cover needed to be replaced because that was covered as well under our warranty.

I filed a request with GBS because the kitchen table had a heat mark on it and for the most part, it was good. But when they sent out the tech to repair the damages, the tech wasn't able to repair the damages. They told me that they were replacing it, but I haven't heard anything in three weeks.

I initiated my claim online at the end of August. I received a call on September 4 and additional information was requested. I emailed invoices and additional photos as requested on the same evening. Did not hear anything for the next several weeks so I called and they verified that they did receive my emails and I will get a call regarding the outcome. Waited another week and finally I just called. My claim was processed over the phone. Of course denied! I was asked a question and I answered it honestly regarding a tear in my leather loveseat. I said it was not at the inseam however the customer service rep said it was at the inseam. (Although the cushion is clearly bulging from the center of cushion.) Everything was said and done in a way as if I was being untruthful and in a way to avoid approving the claim. Never will I pay for warranty service from GBS!!!

I called in a claim two weeks ago and gave all my information to the agent on the phone because she said that our warranty did not show up in their system. Then, I emailed her our invoice with all the furniture we purchased while I was on the phone with the agent. She said she would start my claim and call me within 72 hours. They never called. Two weeks later I called back and they said they did not put my invoice with the paperwork, so it will take another 5 to 7 business days to input my information into their system. It takes a week for them to do data entry and guess what? My claim still will not be started. The agents do not speak great English, I've had difficulty understanding them and they become rude when questioned why it takes 3 weeks to file a claim with their company. So, it will be a month before a claim can be filed with this company. And, there's no telling how long it will be before the furniture is repaired?

I purchased the GBS Warranty sofa protector plan. Then, I suddenly saw some leather damage on my electric sofa. I called for repair and within three days, a service technician visited the house. He checked the total sofa condition and what is qualified and not. He said everything is under the coverage so they will order the parts and it will take three days to dispatch. He said that he will come back in two days. After that, he never showed up. My request is still pending and not resolved and I’m still waiting for them to show up. But, I’m satisfied with their customer service.

Our dog had gotten sick and some of the diet from his food has left a little bit of a mark on the couch. We were told it was better not to clean it with normal furniture or upholstery cleaner and just call GBS so I did. They needed some number from our receipt and we told them which piece of furniture was on there. We called later in the evening and the next day, I had a call from a guy to set up an appointment to come out and do it. He was out here the day after he called and it was super quick.

I bought an indoor furniture and got a protection plan for it from GBS. I made a service request for my dresser, and their rep was very helpful. A technician was dispatched in less than a week. It was quick and the guy was super nice and even took his shoes off when he came in my house. Everything was great. I had a very pleasant experience.

I’m in the military and I moved from Texas to Maryland because of my service. Before moving one of the legs on my couch was detached. I didn’t have time to file the claim to get fixed so I waited until I got to Maryland. I tried to file the claim but it’s outside of 30 days. You would think they would try to accommodate but no! Money wasted on a warranty!

I had a good experience with GBS. I have a white couch and one time, some type of liquid was spilled on it and it made a stain. Filing a claim went well. The gentleman they used was excellent. He came over as soon as possible and cleaned it. Now, the couch looks good as new.

I got the GBS Warranty protection plan for my indoor sofa. When there was a stain on the sofa, I submitted a claim with them and had a great experience with their rep. She processed the claim then had that scheduled for a cleaning within a few days. In about three or four days. the cleaning company came out. But I called a few days later to let GBS know that I was really disappointed with the technicians that were sent out. They were at my home for five minutes or less and they both were kind of gruff. They were polite but they were not that well-dressed and smelled of alcohol. So, I was mildly uncomfortable having them in my home because of the alcohol smell on their breath.

I bought a warranty for my couch. My daughter threw up on it, so it got a little stained up. GBS' customer service was good. Someone called me the same day to schedule an appointment, and the guy came the next day and he was really great. The warranty met my expectations. Overall, the company is great.

I had some wood frame cracking due to normal use of my cheaply made furniture chairs which, of course, were quite expensive. Add to it a very expensive GBS Warranty service which seemed to cover everything in the store. Looking at the contract however, nothing seems to be covered or can easily be passed off as "use or abuse". After digging up the paperwork I had to submit a claim 3 times before I received a response of "not covered - please purchase new furniture or take it to these repair companies." The contract says they will not cover furniture repaired by unauthorized repair companies, so who knows if this will void it. Keep the money in your pocket and don't participate in this sham!

GBS Warranty said that it would cover any problems that we had with two couches and a rug in terms of spots, stains, rips, tears, and not only would they be good for us, but they would also replace the couch or the rug if they couldn't fix it. It sounded pretty comprehensive and we've never taken that insurance before. But we thought that the couch was an expensive furniture, and so was the rug, so we went ahead and purchased the warranty from GBS.

Get the protection plan from GBS. Since I have kids, I have a five-year protection plan from them. So far, I had to file a request for a spill. The reps I spoke with were very informative. They were not rude. Within two days, a technician came and while I wasn't here, when I came home, the furniture was clean.

Our experience with GBS Warranty Services went wonderful. I had them for the bedroom furniture. When I first had it moved in, I didn't realize it was that delicate. I scratched it a little bit when I had to put a couple of pieces like a lamp. I just wanted to get those fixed because I haven't gotten the other things that go underneath yet like the little Velcro thing. It took three weeks for a technician to come out, but that was because of my schedule. Their customer service was wonderful. They've always been excellent, and they've always come right out and fixed whatever I needed. They met my expectations and I would definitely recommend them.

The GBS warranty was offered free when I purchased my couch and since having it, I had to call in a service request once so far. We were on vacation and someone was watching my dog. When we got home, we found our dog's vomit on our couch. A phone tag took a couple of days but once we got a hold of someone, he came within 10 minutes on a Sunday morning and cleaned it. Overall, I was very pleased with the service. The couch is a little faded where it was cleaned, but it's better than a dog vomit. I'd recommend GBS.

We have GBS Warranty Services for two couches and a chair. Our dog had an accident on the chair twice so we filed a request to GBS and it was easy. We told them that we needed to get the chair fixed. So, we scheduled the repair, the person called me, he squared it away and it was done in a couple of days.

My couch was the first couch I've ever bought and it wasn't cheap. I purchased a GBS extended five-year warranty for it. One time, my dog was bleeding everywhere and got blood on the couch. I called GBS and they were prompt and were always willing to listen. They gave me all the information that I needed to follow up later if I needed confirmation numbers.

I have the GBS warranty on a couch and a bed frame, and I would definitely recommend them. I called them because there was a tear on the couch but because of their availability and the fact that we’re working, getting someone to come out took a while. We had to find a time that worked for us and the technician. But once we did, the technician was able to fix the couch.

When I purchased my first piece of furniture through Ashley Furniture, I purchased a protection plan with it and had wonderful experience from the provider. I was able to call them when I had an issue arise and it was taken care of. So, when I purchased a fairly expensive couch, also from Ashley Furniture, I decided to get a protection plan for that as well. Ashley Furniture also seemed to push buying the plan. They carried GBS Warranty at the time, so I called them to file the request and I had a good experience with their reps. But everything after that was not good.

I purchased a plan from GBS for my indoor furniture. My chair was loose and there was a stain on the table, so I called them. Filing my request went very smoothly. The rep asked me a few questions and in less than four minutes, she had me an appointment. However it took GBS a week to send a technician out because I couldn't do it until a weekend. Still, GBS is a good service that one should consider. Overall, I've had a good experience with this company.

My mom and dad filed a claim with GBS when the recliner's mechanism broke. GBS called back and the next day, the repair guy came out. And he was awesome, helpful, quick and did a really good job. He got here when he said he was gonna be here. It was 7:00 in the morning then and he was done by 7:15 and we thought that there were two parts since the side of the unit has also ripped and that was what my mom had claimed. And the guy didn't know about that but he gave us the number to call right away and recommended that we call and order the part. He then ordered the part but we haven't heard back from them. Overall, GBS is reliable and they get things done. I would totally get their warranty again on a piece of furniture from Stanford.

My mother-in-law got us a warranty from GBS and we've already used it twice. The first one was when my daughter spilled candle wax on one of the couches and the second one was when we spilled iodine on it. Calling in the claim was very easy and my experience with their reps was really good. They gave me the contact information of the company that was gonna call. Then, after a few days, I received a phone call to schedule an appointment. Definitely get GBS. It's very helpful.

The legs on the coffee table were lifting up, separating and blistering. They call it wood but I wouldn’t call it wood as it was buckling. And since I have the GBS warranty protection plan for the indoor living room furniture, I called GBS to file a request. A service technician came in less than a week. But the technician just put some furniture restorer on the chair’s legs to cover it up and they said that as long as there’s no water getting into it, it shouldn’t continue to buckle. The chair didn’t look any different when he left. He did what he could but he didn’t repair or replace it. It was basically, "Let's put some furniture polish on it and call it a day." I'm not pleased with what happened. The furniture is still falling apart and I could’ve taken some furniture polish to it myself. I would not recommend GBS. It wasn't worth it. I would never purchase it again.

I have a warranty with GBS Warranty Services for the furniture. If there is any kind of problem, they would come out and fix it. But my experience has been horrible. When I call, everybody is always really nice. They tell you what you want to hear but the follow-through doesn't happen. The technicians come out but they don't take care of the problem. Buyer, beware.

I got a server and a five-piece dining set, and GBS Warranty gave me five years warranty on them. I was told that if anything breaks, everything would be covered. I called them to adjust the door on my server and because of the candle ring. The shape of the candle is on the very top of my server and because of the candle getting too hot on the bottom, it's indented on top of the server. Maybe it's because of the type of wood or what it is.

We had a cocktail table and the corner of the cocktail table got damaged. I submitted a claim online to GBS Warranty. I talked to the service technician on the phone. He came out to do it and he was fine and nice. He was very pleasant as well. The way he did the repairs was as effective as I would have liked it to be. But he left the table very sticky. He told me it would be tacky for like 24 hours, however, it was like that for several days. But it's still doing good and overall, I'm very happy with the service and I'm very happy they came. I was also very pleased with how quick the response of GBS was.

I got the accidental damage protection plan of GBS Warranty Services for my couch from the furniture store because we have a family and my daughters were gonna spill some milk or jump on the couch. One time, the wood at the bottom of the couch broke. I called GBS to schedule someone to come out and fix it, and I didn't wait long for somebody to answer the phone. Once the reps answered, they got all the information that was needed. Then, within the next two days, the technician called me and let me know when he was coming out. The service went well and he did a good job in fixing the couch. We still hear a crack in the couch but other than that, it's working fine so far.

I purchased a warranty protection plan with GBS Warranty Services and it said that it would cover any damage other than pet damage. Something spilled on the furniture and it wouldn’t come clean with what I did. It was fine with their customer service rep when I filed my request. They took all the information and someone had to call a couple of days later to schedule the appointment. They called right before they came and they showed up in the timeframe that they said that they were going to. They did exactly what they said they were gonna do. However, when they came out the first time to clean, the stain didn’t come out and when I purchased the protection, it said that if they couldn’t get the stain out, they would replace it. The stain didn’t come out and something got spilled on a different area. When the guy came to clean the first area, he said that I had to call and make a second claim with that one. He wouldn’t clean it right then.

We had gotten the indoor furniture insurance from GBS when we bought our couch. One of my cats peed on the couch so I called for a cleaning service. The rep asked some questions and then they filled the claim. I then had to wait for a callback to schedule the service. While they did a good job cleaning the couch, it took them a week to dispatch a service technician. I had hoped that it could be a little bit sooner since I wanted it cleaned quickly when something happens.

I bought furniture from Ashley’s Furniture and got a five-year warranty I purchased on it. I thought it would be through Ashley’s but I've come to find out that they sublet it out to GBS Warranty Services. A guy came out and fixed it, but he should have said that he can't fix it because he’s not done yet. He did a terrible work. He took the whole couch apart and then basically put it back together. All the staples are coming undone and what I wanted done wasn’t done.

I purchased a GBS warranty for my sectional. There were a few spots on the floor panel and on the cushion of the sectional so I talked to several of their reps. The first one that I talked to wanted me to send photos of the spots and I didn’t call back right away. I called back a second time and spoke to someone. The lady kept telling me that there was some brochure that I should have been given from Ashley's Furniture that I wasn’t. And she said it should have explained in detail the parameters as far as the call, like the spill or whatever that was on the furniture should have been reported within 30 days.

There was a scratch on my end table so I called GBS and they put me in touch with someone else. After five days, they came out and repaired it. They could have come sooner but I asked them to come on a day that I was working from home or where it was convenient for me, do I didn't have to change my schedule around. Everyone was very courteous and did what I needed. I was very well pleased. I would highly recommend it.

GBS Warranty Services needed to fix some things on my table and chairs and they’ve been able to send somebody out anywhere from three to five days. Everyone that they have sent has been fantastic. They’re very knowledgeable and educated and they know how to fix furniture. Then after, the pieces of furniture look as good as new. GBS Warranty Services has met my expectations.

I got a GBS warranty protection plan for five years and I've filed a few service claims so far. The first one was a bench that goes at the foot of the bed and somehow it got a water stain on it. The material is like a satin so it can't be cleaned and so they replaced the whole item of furniture. Then I had a couple of drawers in the dresser that were sticking, and so the contractor shaved them off a little bit. Then the other times were stains on the couch and they cleaned those and both of them satisfactorily.

We purchased the indoor protection plan of GBS Warranty Services and we had a great experience with them. We moved and when we brought a piece of furniture upstairs, it got damaged on the corner of our staircase, so we needed somebody to come out and fix it. We called them to file a service request and it was easy and simple. The reps were great. They asked me what happened and I told them, and they said GBS would fix it. They were very quick and they dispatched a service technician within a week. There was a very slight issue and he was in and out of here in 30 minutes. I told my father-in-law about how great the warranty was and he is looking forward to making purchases through the same company because of the warranty. In contrast, we've had issues with other companies that did not help us when we damaged something. GBS was highly recommended and somebody was happy about it.

We got the indoor protection plan of GBS Warranty Services from the furniture store. I thought it covered a full cleaning, so we purchased the warranty, but we’ve come to find out that it was just spot cleaning that was covered and I should have read that before I signed up for the service. When my daughter threw up, some of the vomit got on the couch. I wanted to have the whole couch cleaned since the couch was dark brown and we couldn't see where the throw-up was, and I figured that we'd have a full cleaning with our warranty. It took them five days to dispatch the service technicians. Then, when the techs got here, they told me that they would only do spot cleaning. So, they looked for whatever the exact spot was that needed to be cleaned and they cleaned the general area that I pointed out to them where I thought most of the sludge had gone. That was a little disheartening.

The claims rep was very pleasant and very helpful. And GBS dispatched a service technician less than a week after submitting our claim. We got the warranty plan for our sofas and it's been very good. I would recommend it.

I called the furniture store and they offered a five-year protection plan from GBS, so that's what I got. Their reps were very nice and when I submitted a claim, they were able to send a tech out within a day. So, it was pretty quick. The technician was very nice on the phone and when he came in to try to clean the furniture, he said that it’s not cleanable. So, they ended up replacing three of the pillow tops for the couch. But GBS said that I have to wait for a month or so and it's a little bit weird that I have to sit at the door and wait for it because I don’t know if it is gonna come in with the delivery service or with the mail. Other than that, I'd tell my friends to go with them.

I purchased an indoor furniture protection plan with GBS from the furniture store as GBS was what the store recommended. I filed a request for the repair of a recliner and had an excellent experience with their customer service rep. And they dispatched a service tech within a couple of days. They did a fantastic job and I would highly recommend GBS Warranty.

GBS Warranty Services is very good. I purchased the plan to cover indoor furniture. The bar stool had a button fall off so I requested for service. It was really easy to file the claim and it took a week or two before a technician got to me.

I called GBS to file a request when my electrical reclining chair was not working and the customer service rep was very good and pleasant. The service man came out after three days. He was only here for about a half-hour but the experience was very pleasant. He knew what he was doing. He told me what the problem was and fixed it. I would recommend the GBS protection plan on this type of chair because accidents can happen.

We bought the warranty from GBS for the dressers and things like tables. There were some chips that were forming on the top lip of the top drawer and I wasn’t sure why it was flaking, and that’s what they fixed for us. I did everything online, uploaded photographs and filled out everything. Then they called me and set the appointment up. A technician showed up within a week and everything went real smooth. The first time, the drawer was repainted and they did a good job. And then, it started doing it again and I called back. He fixed it again and then, I decided to change what was put in the drawer ‘cause I wasn’t sure if that was what was causing it. Since I’ve changed everything around, I haven’t had any more issues.

I filed a claim with GBS Warranty Services and they were great on their end. I called them and someone during the same day called me. But when he came out to fix it, he didn't fix the right thing. Last night, the screws fell out again and I’m like, “Come on.” All he did when he came here was replace two screws but it still wasn’t when I first bought it.

I purchased the full cover protection plan for my indoor furniture from GBS Warranty Services. The sofa was damaged and the middle didn't have support, so once we sat down, a stick of wood would come out of it. The sofa was too weak and it's dangerous. Still, my experience with the customer service rep was excellent and the rep was very attentive. GBS dispatched a service tech within a week. They came early and the repairman tried to do something. The technical guy knew what he was doing, but there was nothing he could do. It took them two or three weeks to give me the response of what they'll be doing.

I purchased an indoor furniture protection plan from GBS and so far, it meets my expectations. I requested a very minor repair from them. There was a split seam on a toss pillow. The customer service reps were helpful and they handled my request in a timely manner. GBS was able to send out a service tech about a week.

The bolts had fallen out of the frame part of the recliner of my loveseat. I called GBS Warranty Services and they explained what was going on. Their rep put in the claim and I got a call in a few days about when a tech would be coming out to look at it. My claim was handled in a timely manner and they were able to send somebody out in about three days. The tech showed and explained everything that he was doing. GBS Warranty Services is great. The warranty is worth it. People should get it as we never know down the line what may happen.

GBS Warranty Services covers a good bit. We call them and they come out to fix anything that it covers. Their customer service was very good and the people were great. My son used a felt-tip pen on the furniture that I could not get out on my own, and within 24 to 48 hours, they were able to dispatch a service tech.

We got a 5-year indoor protection plan from GBS Warranty Services. I've also got another plan with another furniture company and compared to them, GBS Warranty Services was good to work with. When I call GBS, the dealing with their rep was great. It was really easy and quick to file a claim. I really like it 'cause I gotta go through so much paperwork with the other company. When I called GBS on a Tuesday, I got a call back within 24 hours. I couldn't do it through the week 'cause of work but someone came out to my convenience on a Saturday.

There was a wire that broke on the remote for the big lounge chair they bought for me for a Father's Day present. Our experience with GBS Warranty worked out great. The tech they sent out came to fix it after a week and a half. They did what we wanted them to do and everything was fine.

There was a piece of furniture I had purchased from my brother who passed away and he had gotten some ink on it. I even had a cover on that piece of furniture, but the little spot that was empty ended up with a little bit of black marker. I requested a service and GBS gave me a date and time when they would come out, and they came out that date and time. And the man removed the ink stain quickly, so I was very pleased. My warranty from GBS, which covers everything including indoor furniture and mattress, works for me. I had it purchased for my brother who had down syndrome and with him, you never were quite sure what was gonna happen.

I was very dissatisfied with the way GBS reps talked to me. They're a bunch of rude people. I purchased from them a six-year warranty on my furniture because their rep said that if we had any animal problems, like if a cat or dog scratched it, they would fix it. And then, I had a couple of little cat scratches, no tears, where the cat had jumped on it. So I called about it. The rep asked me when it had happened. And I told her I didn't actually document what day and that it was probably in a month or two. She came back and said that if it has been more than 30 days, they can't fix it. I told her I have a six-year warranty on the furniture and then she said it has to be reported within 30 days. And so, she was really ugly. And before I could get the other part out, I told her that the loveseat that I purchased where the cupholder was, was coming apart. So, I had to call back.

I have a GBS warranty protection plan for my living room furniture. I filed a service request to them and their customer service representative was very good. A service technician was dispatched in about four days and it was handled in a timely manner. This protection plan has met my expectations.

I’ve had my electric reclining loveseat for over 4 years. Last year I contacted GBS to have my chair serviced. I had to contact them multiple times to find out the status of my claim. After 10 months and not hearing from them I contacted them again. I finally received an answer that they were unable to fix it. The store where I purchased it from informed me that I was getting store credit for my loveseat. Due to they could not replace it or fix it. I’m happy that they reimbursed me for the love seat but it doesn’t take care of my matching set. I was just disgusted that I always had to contact them and they never contacted me like they said they were going to do.

I always wanted a white couch. We bought an off-white one from a furniture store and paid $129 for a 5-year protection plan with GBS Warranty Services so that if anything happens, they'll come out and clean it. The couch is a linen more tweed and I wanna put towels down before I let anybody sit on it. However, in less than six months that we have had the plan, the couch had food stains due to minor spills and food getting on there, so I called GBS. It was a rush order to get it in because there was a window of time for when the couch got the stains to getting it addressed. It was not a pleasant experience because there was a ridiculous amount of questions trying to be very specific like where exactly the stain was and what it was. There were at least 10 questions and I was on the phone for almost half an hour trying to set up the cleaning service which by the end of it, I was irritated. I paid for the service and why it was such an issue.

I purchased a regular warranty from GBS Warranty Services wherein they’d clean my spot for my chair for five years. My dog threw up on a new recliner that I just bought so I called them. At first, I had a little trouble filing a request from them. The lady I talked to didn’t seem to know what I was talking about. So, I went to Langlois and called from their store. The lady that I got was really good and gave me some information. In a couple days, they sent out a technician and cleaned the recliner for me. I had a good experience with GBS. I’d tell others to try them too.

First experience was a bit lengthy; took several months to resolve. Second claim went smoother, more quickly. Only real suggestion for improvement would be option of cash payout instead of replacement for new chair from same store. If original store is selling defective products I don't like gong back to get MORE defective products from same store. Give me cash and let me choose a different store for better products.

I purchased an all inclusive five-year warranty plan from GBS Warranty Services for a sofa. We got a stain on the couch that needs to be removed so we called them. However, it took a couple of weeks before they sent out a technician. Nevertheless, once they cleaned the sofa, it was great. They could be faster though from when I called to when they came. But other than that, my experience was good. Overall, GBS is a great value especially if you have small kids.

My cushion to my sectional has a tear. I called in January to see about fixing it. I was told to send in pictures and they would start a claim. I did. I did not hear from ANYONE. I called again in February, and was told to resend the information. I did. AGAIN I did not hear from anyone. I called in March and was told they were sorry but no one followed up on it. The process was started again. I called 3 weeks ago and told that the order was started but not finished, and someone from Ashley will contact us. WE STILL HAVE NOT HEARD FROM ANYONE. It's been 5 months, and not even a follow up call. When I call I get a runaround. I am very disappointed and will be contacting someone in reference to this, not to mention putting a very dissatisfied review on both this and with Ashley.