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Medical Guardian Reviews

4.0
1,284 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.
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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Medical Guardian

Medical Guardian’s medical alert systems boast practical and reassuring features such as fall detection, GPS location and 24/7 monitoring. The Philadelphia-based company’s product quality and customer service have earned it a 4.0 star rating based on 1,284 ConsumerAffairs reviews. Medical Guardian’s products include wearable mobile devices and home-based systems. The company was established in 2005.

Visit www.medicalguardian.com
Pros
  • 24/7 professional monitoring
  • GPS capabilities
  • Smartwatch options
  • Mobile app
Cons
  • Upfront equipment costs
  • Three-month minimum contract

Medical Guardian Reviews

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    Verified purchase

    Reviewed Oct. 30, 2014

    I've had three back operations and I have to walk with a cane and I fell a lot and me being here at the house by myself during the day, we decided to go ahead and get a Medical Guardian for my safety and my husband's frame of mind. I haven’t actually had to use it, thank God, but I wear it everyday. I mainly use the one with the clip. I clip it on my waistband because I'm in and out a lot and I don't stay home too much but I wanted something that I could have with me if I got in my car and went somewhere. When I get in the shower, however, I'll wear my wristband. So far, it's been okay. I'm very satisfied with it. I'm very thankful that I have it. I feel safe at home and in my car. And I know that if I need help, I'll get it.

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 29, 2014

    My mother is 90 years old and she'd had several admissions to the hospital and had a fall at home. Since she started using Medical Guardian, there's a little less stress and some sense of a little bit of security when I'm not with her. In the beginning she was a little nervous because it's technology. At 90, she's not used to technology. But she's gotten very used to wearing it and I keep the bracelet in the bathroom for her so that if something should happen to her when she's in the bathroom and she doesn't have the necklace on, she has the bracelet available. She's never had to use it so thank God.

    I did a lot of research online about Medical Guardian and they came highly recommended. My experience has been really good. And in fact, just recently, I moved the monitor and her into my home. That changeover was real smooth and I didn't feel like we lost any coverage because of doing that. So that was good. It's also quite user-friendly. As far as just performing the task and when I first hooked it up, communicating with them and everything was really quite simple. They were professional, kind and understanding of the situation and they responded quickly to my request.

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    Medical Guardian
    Response from Medical Guardian

    Hi Katherine,

    Thank you so much for sharing your story—we are very happy to hear that we've been able to provide peace of mind to both you and your family!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Oct. 27, 2014

    Medical Guardian worked the way it's supposed to. They responded by contacting medical people, and they came to my house. But the advertising is wrong. They only advertise it as a thing you wear around your neck, but there's the other little thing that needs to be charged every night so I reminded them that it takes three pieces and not just one. But I'd recommend them.

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    Medical Guardian Company Information

    Company Name:
    Medical Guardian
    Year Founded:
    2005
    Address:
    1818 Market St., Ste. 1200
    City:
    Philadelphia
    State/Province:
    PA
    Postal Code:
    19103
    Country:
    United States
    Website:
    www.medicalguardian.com