Medical Guardian Reviews

My dad's almost 88 and he’s getting elderly and unstable. The reason we got Medical Guardian is so that he could alert us if he’s having a problem. The reps at Medical Guardian have all been very polite. However, a couple of times I've had a hard time understanding them so they should speak slowly and clearly.

With her age, my mother wanted security so she researched for a medical alert device and went with Medical Guardian. She has the one that looks like a watch and the one that looks like a pendant and we haven't had any issues.

So far, Medical Guardian has been real good. They’ve been pretty responsive with everything, from the ordering experience to how fast that we were on to be sure everything’s working right. My mother is pleased with the medical alert device. She’s approaching 80 years old and was starting to have some falls. She still lives at home by herself and, fortunately, she hasn’t been injured yet. But we figured she needed to have some way to get some help if she were to need it.

After receiving only one device and being mislead that I would receive one for each of my parents, I call and was informed each parent’s device would be a separate cost. I returned the device. They received it back after the 10 day return policy. The device was NEVER used, put on or even activated. They charged me $179.85 which was the 3 month charges if not return within 10. When I call the dispute charge they would not even work with me or reissue the returned device that I paid 3 months of service. This company is a rip off. I just want all new customers beware. This might be a good product but very bad customer service and will not work with you to resolve any issue. FYI, LifeAlert much better and Great customer relations. Beware...

When you go on web site there is a 41 second video of a woman who fell in her yard and she is talking to the Medical Guardian person. She was telling them that she didn't need medical help, just a family member to help her get up. She is laying in the yard talking to specialist. This video is not true. I have the same set that she has and was told that if you are in the yard they will call your home phone and if you don't answer they will call 911. If you are laying in the yard and can't get up, how can you answer the phone. I was even told that if you are in another room away from the base unit they will follow same procedure.

All aspects of my purchase for my senior mother's security system were handled very well except for one. The owner's instruction manual is awful. And incomplete. I write and edit technical material for a living and if anyone on my team submitted such a manual, I would fire them. The instructions are wholly incomplete. There is no reference to how to connect a telephone cable -- an essential step. Nor is there any reference to the on/off switch on the back of the device -- another item of essential information. When I compare the manual to the actual device, it's as if the writer/editor of the manual had never actually connected a device. The manual is pathetically useless. I hope your service is much better than the manual. Also, when we tested the service the response was very slow... worrisome, really. You may be sure that I will convey this same information to Consumer Reports and my contacts at AARP and The New York Times.

Too many false alarms - cancelled within 2 days of purchasing. Still do not see refund of $125 and it has been since Nov 1st and it is now Dec 23.

I cancelled service in October as my mother was put in assisted living apartment temporarily. I sent the equipment back immediately and was told I would be refunded the three months left. I paid the year in advance. They took 3 months and 5 phone calls to get refunded one month's service. They deducted one payment when I paid for the year and they deducted that plus another payment. What a rip-off.

In August, I subscribed to this service with their Premium Guardian device with fall detection. I prepaid for one year's service. After receiving the device, I immediately discovered there were many times the device would not get a cellular connection, so, it would not work, even in my house. They claim they use AT&T for their cellular connections, yet, both my girlfriend and I use AT&T for our cell phones and they work fine in our house, and, the signal reads as very strong.

Had to pay for returning equipment, never used after they promised this would not happen. Mobile help never charges for returning anything. They send you a return label by mail or email. Not happy the way they treated my friend.

We had purchased the Medical Guardian protection for my mother (71) who tends to fall. On April 11th we were at her house visiting and she took a bad fall. She was wearing her Medical Guardian device and it never went off. She was taken by ambulance to the hospital where she had bleeding on the brain and a broken shoulder and a fractured elbow. After extensive medical care, she is now in hospice and is expected to pass any day. We specifically held out to get this device for her because of the motion detection. Again, the device never went off to alert for medical help. If we had not been there she probably would have bled out. I know it is not the device's fault for the extensive injuries but what if we had not been there? I never thought that an independent woman like my mother would end up in passing away from a fall. What a tragedy.

I recently installed a Classic Guardian system for my parents. They have not yet experienced a medical emergency so I cannot comment on how the system will perform in that situation; rather, this review is based on my experience with installing and testing the system.

I ordered the basic unit for my mother. It touts its range. I come to learn that that if you push the button, my mom must drag herself back to the base station to speak to the operator. If she has to do that, why not just use the phone. There are much cheaper units out there that truly work everywhere. So I return the unit to the address given in the box it was mailed in, somewhere in Delaware.

I like the Medical Guardian. If something happens to me, I can just push that button. It's easy to use but I haven't talked to nobody yet. It was just to set it up and activate it when I got it.

Medical Guardian was a little slow on the delivery and the instructions on setting it up were less than explicit. I went to a competitor’s website and they had a video showing you how to set it up and that was very helpful. The instructions that came with the Medical Guardian were almost nil, so we were all disappointed in that.

The customer reps of Medical Guardian have been so polite and so helpful, especially the one that talked me through activating my necklace button with my charger. It was much, much simpler than it could have been, simply because she was so helpful and instructive. I've had a medical alert before and had to go in the hospital for surgery and stay for rehab. While that was going on, the state canceled the device that they were paying for. I know how important it is because several times, I've fallen and couldn't get up off the floor -- I actually called for help with that device.

I like the Medical Guardian. My mother had a false alarm yesterday and I actually got to see how it worked and it seems pretty good. The medallion is comfortable for her. I don't know if she would know how to reset it, even though there's this little button that says reset. But I was able to reset it yesterday. They actually called on the device itself and could hear very clearly, so that was good.

My children decided that I needed to get a medical alert device. I haven't used it but I wear it and do what I have to do. I'm alone and they want me to have it in case I fall. I wear it around my neck and when I go out, I take the carry thing with me. It's there in case I need it. It's comfortable and easy to use. So far so good. I don't have any problem at all. I'm going along with what they told me to do. Once a month I have to have a check so we decided that the first of the month, I would try all the buttons and tell them that I'm testing.

I've had Medical Guardian a couple of weeks. I have my bracelet and wear it everyday. My children and doctor thought it might be a good idea since I'm 86 years old and alone. At first I had the one around the neck and I found that to be very sensitive. I barely touched it and it went off. So that’s why I got the wrist one. But I understand also they have another wrist one that is thinner. I don’t know whether I’m going to be happy with the bracelet because it is rather thick. But I’ll wait and see. Perhaps I’ll just get used to it. I’m sure it’ll be fine.The people at Medical Guardian were nice and kind.

We got a medical alert device with Medical Guardian for my mother-in-law because she falls a lot. She had a different one before where she was living but when she moved down with us, we couldn’t take that one because it was through a hospital. This has made a great deal of difference because with the medical device, we can leave the house. Before, we didn’t want to leave because we weren’t sure if she fell, how long she’d be laying there before one of us come back and go for her, so it’s been not just for her but for us too. When my husband had to get it initially activated, they were very helpful and the one time that it went off, they called and the machine did whatever it’s supposed to do. She doesn’t seem to have any problems with it. So far, we are satisfied, excellent service and no complaints.

My children decided that I needed a medical alert device for their peace of mind. I just had Medical Guardian for a week and I'm not too familiar with it. I use the necklace and the button is very sensitive. I'm a very active person and I've set it off twice, which I didn't realize. I need more time to become acquainted with it, but it's been real nice.

The people at Medical Guardian has been good. My mother finds the medical alert device definitely comfortable. She has dementia and Alzheimer’s so we’re working with her to make sure she keeps it on and continued repetitive reminder on how to use it if she needs help. There are times in the evening when she’s home alone. She has a two-storey house and moving the mobile device from the first floor to the second floor at night has caused some confusion, but we're working through that. It’s a good device.

Medical Guardian has been nice. I don't have any regrets on ordering it and no problem interacting with Medical Guardian. It was a great idea. I haven't had to use it but it's handy. I have the medical alert button on my wrist. It's easy to use. I thought I better get a medical alert device because I've been home a lot of times by myself. Now I worry less and feel more secured.

I am paying for the medical alert device from Medical Guardian for my mother. It was a gift from me to her because she is elderly. She finds it easy to use and keeps it on her at all times. And from that perspective, she does feel a little bit more secure because she knows if we're not home, she could get help. We have fewer worries, but her day-to-day life has not changed. The people at Medical Guardian have been, so far, very good. They've been efficient, respectful of my time and responsive to my siblings when they've had to contact them versus I.

I needed a medical alert device because I live alone and I have times that I fall and need to get a hold of somebody. My brother set my machine up for me and I thought we've had. But we've been very happy and very satisfied with the way they talked to us. When I go someplace, I bring my other machine in and then I feel much safer.

My dad is unsteady on his feet and once he falls, he can't get up on his own so he needed a medical alert device. Since having Medical Guardian he always felt that he can go anywhere he needs to. He has always been independent and he still is. He just doesn't want to fall. However, he doesn't like the alert button hanging around his neck on the outside of his shirt. We haven't had to use it yet but everybody at Medical Guardian seems nice.

My mother is 86 years old and my father just passed away so she's living on her own. We need to have close contact so we got her a Medical Guardian. In the beginning there's a little apprehension because now you've got to wear either the watch or the necklace, and that changed the routine a little bit. But she's fine. She puts her car keys by the GPS, so she takes them when she goes out and now it's in a routine.

I'm up in age and my husband passed away in 2013 and my daughter last month. I'm by myself so thought it would be better to get the Medical Guardian because I have fallen so I just don't want to do it here by myself. So my older kids got me one. I'm not used to it yet but I like it. I'm just always aware of it and afraid I'm going to touch it or make it go off. If I bend over and have it around my neck, it sets something a little bit and would get off. But the people at Medical Guardian are really nice to me. I just have to be careful but I'm happy with it. It's a blessing to people who have falls or are by themselves.

The thing with Medical Guardian is they're great -- everything they said was the way it was. I actually asked Medical Guardian, "Everybody talks about their strength. What is your weaknesses? Where are you lacking?" I was pretty honest and talked about what if you replace something? I learned they don't do a net refund. They'll charge you for the new one until you return the old one and then you get a refund service with the last year. And it was nice because the other groups would say, "Oh, we're perfect." No one is perfect.

My mother is 91 years old and lives alone. Prior to using Medical Guardian she had another medical alert service but she discontinued it because of the cost last year and I just decided it was worth it to me to absorb the cost myself. So that’s why I went ahead and got Medical Guardian myself. Since using it my mother has always been independent. I think it does make her feel safer when she’s outside, away from the monitoring device. Because she was always a little bit nervous when she was out with her flowers.

My mother needed Medical Guardian mostly because of the fall protection. I don’t live near her but what she told me, she feels more secure about being on the yard. She wears it around her neck and wears it all the time. She feels comfortable with it on. The lady that helped us was great and answered all my questions, gave me number to call if I had any questions and direct me to her letting me feel good about it. Overall experience was excellent and you could use it away from the home. It is great.

It’s been a very nice experience with Medical Guardian. I accidentally hit it one day and everything went off. It scared me to death, but then it calmed down. They’re responsive and very professional. They did everything very well so I’m satisfied.

Medical Guardian has been wonderful and very, very helpful. Jason and Terry are wonderful. They really know what they’re doing. I love the talk and their people have been so attentive to me. I’m 82 and they’re making my life much better.

My mother-in-law is 89 years old and Medical Guardian seemed like a sensible, prudent thing to do. When I first called to secure the device, they didn't have one in stock, so they sent me one of their affiliated companies' device. It was disconcerting since from our research, we really wanted to go with Medical Guardian. So we ended up sending that device back. But they sent another one and certainly made up for it. My mother-in-law put it to work and it's doing great. She’s happy to have it and uses it all the time. She really enjoys the security that it seems to bring to her when she's out and about.

My mother had a stroke and sometimes she's being left alone in the house. She needs a Medical Guardian to make sure that she can get help in case of emergency; that she would have something to use. Now she's a little bit more confident that she can be left alone. The device is comfortable for her all the time, whatever she's doing. The first time we used it, it was an emergency. The people were responsive and very professional. It is a great device that can help people who are in need of emergency and it's always there when you need them.

I keep the Medical Guardian on and I'm happy that I have it in case I need it. I'm 76 years old and I live by myself. Sometimes, when I go outside, I'm afraid I'll fall down and nobody will know about it or nobody can get to me. Sometimes I suffer with high blood pressure or medication makes me dizzy and I'm afraid I might have a fainting spell. I find it comfortable to wear and I am very sure of myself with it. I feel like I have some backup. My family, my children, was really happy that I got it. I've got both the wrist and the neck rope. I wear it to bed and take it to sleep. I would recommend it to whoever lives alone. It's reassuring.

I accidentally rang the Medical Guardian device and they answered me on the phone. I was taking off a blouse and forgot to take it off. So far, I thank God that I haven't fallen. I didn't know how to put it together at first and had to hire somebody to put it together for me. It works fine. I would absolutely recommend to a friend anytime.

I'm 80 years old. I live with my daughter and when they're gone, they don't feel like I'm safe to be alone without something to alert them if something happens to me so we got the Medical Guardian. My daughter and son-in-law did all the talking with them. I feel more secure now when they're gone. However, I'm allergic to the rubber on the wrist one and it doesn't work too well. It causes break outs on my wrist. Other than that, it's been a good experience.

Medical Guardian is slow. I used it one time and it’s a good thing I wasn’t on cardiac arrest. I’m 78 years old - I fall quite often and I can’t get up. I pushed the button, they answered and we told them what the problem was. I didn’t really time them as to how long, but it seemed like it took a long time for the ambulance to get here. But I wear it in my wrist and I have more independence, so overall it's good.

Received the unit and it did not work. Asked to have a prepaid return shipping label sent to me. They do not send out return prepaid shipping labels. If you have a problem you are on your own. Don't expect any help from this company. There are other companies that have this type of service but they take care of their customers. Stay away from this company.

I had knee surgery and my children gave me a Medical Guardian device because they felt that I needed it. I never spoke with any of the people but my daughter did, and she said they were very helpful. The medical alert button is fine and comfortable.

I needed a medical alert device because I fell a lot. I fell outside my yard, slipped over the concrete where it comes up over my walkway. Then I fell out on my back porch because of my grandkids. They put all of the chairs at my backdoor and when I turned I didn't look down, I was looking at my grandson and when I turned my legs got caught in my chair and it threw me. When came out, I turned right and my leg got hooked up in there and it threw me and I broke my arms. Smashed them on the concrete. Then I fell in my bathroom twice. I went down and I blacked out.

The Medical Guardian service seems to be alright. I don't have any problems with it at this point in time. My son handles most of the details and he comes nearly every day to check on me to see if I'm okay and if everything's going alright with my health condition and my heart. Everything seems to be in order. The medical alert device is comfortable to wear and easy to use. I would recommend it to a friend.

When my husband does the shopping, when he goes to town, etc. I have to be here alone, and it's scary. But now that I have Medical Guardian I am more relaxed, I feel a little more secure when he goes to town and does things. Also, it's pretty easy to use. But I don't like to wear the wrist one when I'm washing dishes or doing anything. I don't wear it when I have to do my housework because I'm afraid I'll accidentally push it.

I fell off a step stool and my daughter had a fit and decided to get me a medical alert service. I wear the Medical Guardian's bracelet all the time, even to bed at night. The only thing I couldn't understand, I thought I can talk into the bracelet, and I don't. I talk into that other machine. But if I fall down the cellar steps how are they going to hear me up there? The medical button is comfortable to wear but I haven't tried it yet. I'm trying to be careful not to fall. So far it's all right and I'm satisfied.

I got Medical Guardian because my balance is way off. I fall very easily and didn't want my daughter to be worried about it every time she walked out of the house. It was easy to get and it's good that it's there. I hardly even think about it.

I have multiple sclerosis. I recently had a fall and was at home alone. The fall prompted me to think maybe I needed some device where I could alert a proper authority or even a family member if I needed to. I did debate between two alert systems because I talked to the representative from a different company prior to having any conversation with Medical Guardian and several times after I had made the purchase, I did reach out to Medical Guardian and every representative that I spoke with were very helpful and informative, answering my questions so I've been very pleased with my decision to go with them. So far I have found it easy to use but I really don't like it having something on my arm all the time. It's a matter of personal preference.

So far, I don't like it at all because this damn machine stands here with a light on all night. Second, I don't feel that it is adequate for my needs because it has to cover within a certain square footage of the house. I don't stay in my house all the time. I want to cancel the coverage before my next payment comes due.

My daughter ordered Medical Guardian for me. I have to wear it around my neck which I don't like to do too much but the button is easy to use. However, it seems to take long for them to respond when I push it. I thought it would be instant but it's not.

My Medical Guardian is okay but I don't like the cord that is around my neck. It's so long and a nuisance to try to shorten it and if I can possibly get someone to put it on a chain for me, then that would be better. The only reason I decided to have it is for safety's sake, in case of an emergency, if I should fall, being that I'm alone by myself because I'm 89 years old. I'm in very good health and active. I'm up and down stairs and I climb on my step stool up into cupboards. I take care of my house myself and I'm in good shape and I even shovel a little bit of snow out the back so the dogs can get down the stairs to get outside. I'm in a good sized house here and I'll never know when I might have a fall. I was planning to send it back and talked to the salesman and was put on hold and then was transferred to Valerie ** and she was very nice to talk with. I'll keep it right now. I was told if I wasn't satisfied, I can always return it.

I needed a medical alert service because of possible falls. The people from Medical Guardian were good. The alert button is okay but I don't like the wrist band. It's bulky and I'm going to change it.

Matthew has trouble walking, scoliosis and an aneurysm in his heart. They thought it would be a good thing for him to have the Medical Guardian for his safety. He carries it all the time on him and has been told that if he has problems to just push that. I called somebody when I had it activated and also talked to the representative named Robert who said that if I needed anything, to call him. So far we haven’t had to use it, but I would recommend it to other people. It’s a good program.

My mother is an elderly and she's alone a part of the time and her balance is not great that’s why she had the Medical Guardian. But we didn't use it. The unit didn't work and the service was terrible. They took forever to respond and then they didn't reset the unit. We've returned it. Poor and absolutely ridiculous. I was completely dissatisfied.

I haven’t used it at all but yesterday I said, “I should really test this,” which I did. I pushed the test button. EMTs came so I did it correctly. All the representatives were wonderful. The only thing that I was very adamant about is I don't want a DNR and they said that they would put that in their records.

My parents had a medical condition - they were falling and then my mother fractured something so I ordered the medical alert device. My parents had difficulty hooking it up and when I spoke to the representative over the phone, everybody said it was very easy. They weren't able to do it on their own so they had to have someone come in and do it for them. But it's comfortable as far as they don't realize that it's on anymore. We're satisfied.

I just had it for a couple of weeks. After I got it, I called and the woman put me through what to do to set it up. She was very professional but there were a couple complications. On the top of the thing, the light is supposed to be green and she couldn't get it to come to green. It's white. She had a lot of trouble with that.

I love Medical Guardian. I have the door lock on the outside which I like. You can have one inside but if people can’t get inside to get to you, you might as well not have any. That’s the reason I waited to see something like this come up. Now, I’ve been wearing mine for a good month and I have already recommended Medical Guardian to my friends.

Luckily, we haven't had to use the Medical Guardian alert device. I was the one that actually purchased it when she fell down. She's fine with it and feels more independent and has fewer worries knowing that she can contact someone. Everyone was friendly and our experience interacting with the team was very good. We already recommended them to a couple of people.

I needed a medical alert device because I'm getting old. So wherever I am, if something happens, I can reach them. Before using Medical Guardian, I haven’t used another medical alert service, but since using it, I haven’t felt more secure. Also, I had a lot of trouble at the beginning. Their customer service was atrocious to say the least. I couldn't get through them and the agent who sold it to me kept saying to me, "Call me first, don't call the company," but that was a little unusual.

I decided to get the Medical Guardian alert system because I have vertigo and I'm subject to falling. So far, I haven't used it yet but it's there on the event that I should fall and I'm alone. But the watch fell off. I simply unlocked my wrist and it seems one of the pins got loose or something. I haven't actually put it on for several days and I have a unit that's not working.

My father had something previously but it only covered him in the house and he's still an active person who needed coverage outside of the house. We got the other device from the hospital in Roswell. When we expressed our concerns with the coverage from that device, they suggested that we contact Medical Guardian. Now with the Guardian alert device, my dad feels far more comfortable leaving the house and doing what he normally does because he knows he has protection. It has been a good thing for him and has increased his independence. He gets to charge it at night and just carries it with him. It's part of his routine now which is good. It's pretty comfortable and easy for him to use and I've heard no complaints. Everything was great. I appreciate the independence that it is allowing my dad to have. We would recommend Medical Guardian. It would be nice though if they would have some kind of technology that would indicate if somebody has fallen and that his position has shifted dramatically and somebody could get help.

I have Asthma, COPD and emphysema. I tried to get another medical alert device but I thought they overcharged me. I got a better plan going with Medical Guardian at a reasonable rate. I feel safer having it. I don’t have any problem worrying about calling 911 on the regular phone. I can just push the button. It's great with the GPS tracking and a good system. I ordered, paid, and it came the next day. They get right to the point. You call them, and on the same day they're on the phone. Everybody in the team is polite and gives me the information I need.

I haven't had Medical Guardian for that long but it's been very good. I haven't had to use it for an emergency, which is good. But my husband passed away and I live out in the country and I'm kind of isolated. I go out to the barn and different places so I wanted something that if I did have an accident, they could track me. So I went to this one because it has the GPS.

When the Medical Guardian team calls, they have us push the button to see if it’s working. I live by myself so I need a medical alert device. I just want to be cautious. I wear the necklace and then the bracelet at night. Thank goodness I haven’t had to use the alert button. When wintertime comes and there’s snow on the ground or something, then I may have to use it.

Everything has been fine with Medical Guardian so far, except that I was told it would reach a certain distance without carrying the base unit, but it doesn't work for me. I can't walk to the mailbox without taking it along, which is fine.

I needed a medical alert device because my blood pressure bottoms out and I pass out, and I have fallen and gotten hurt several times. We have used another alert system for a while but it only worked in the homes and I wanted something mobile that I could carry with me so I had something on me all the time. So I got the Medical Guardian medical alert device. I wear it around my neck all the time. I was gonna call and ask about the bracelet though because sometimes at night it gets wrapped around my neck and it almost chokes me. But since using it, I get the peace of mind knowing it's there if I need it. Everything has been fine. I've pushed the button a couple times by accident and the Medical Guardian team answered very quickly and were very nice about it. They were helpful and answered all my questions. It's been a great experience. I would recommend Medical Guardian.

I have it for security reasons, that's the way my family feels. I live with my daughter and her husband and they talked me into getting Medical Guardian because my daughter works. She's gone during the day, so is my son-in-law, and I'm here in the house by myself. I haven't had to use it yet but I feel secure with having it and God forbid if something happens, I know that they would do the best they could and get here as fast as they could since I'm here by myself until about 5:30.

Was told by sales person that the Med Guardian detect falls. Learned after billing and after receiving equipment that the information was not true. Was told I would receive a return label and that the account would be reimbursed. Label has not arrived.

I've had a very good experience with Medical Guardian. I only got it because my neighbors insisted that I get it. I'm living alone and my balance is not really good. So if I fell, I needed to know that I could get in touch with somebody. There was one time when I accidentally set the alarm off when I was in a restaurant and did not know that I had set it off. I was very pleased to know that the paramedics arrived and that it works just beautifully. I don't mind wearing the watch or the necklace but I don't like having to carry the other thing with me. I also don't like the necklace which I ordered first because it interferes if you want to wear jewelry around your neck. I wanted to get the watch and did have a little trouble getting a contact to do that.

I wear the device all the time. I got bulging discs and it goes to my legs and makes my legs hurt real bad, I walk half bent over. The kids were worried about leaving me by myself so I wear it. Since I had Medical Guardian, they don't call me that often. They were worried about me and they would call me every 30 minutes. Having it also makes me more careful because I don't want to fall somewhere and not be able to call them. You kind of watch your steps closer because I have fallen three or four times. It is a good thing. We tested it and the button works. I had a good experience using it.

I wasn’t happy when Medical Guardian took the payment out without letting me know. Whoever took that payment out at the time screwed up my whole checkbook. I had a few checks that bounced because I wasn’t expecting to pay it until after the first. I had called and talked to this guy and he was rude. “Well what do you expect?” he said. Then he said “When you gave us all your information, what did you think?” I have several other bills that have all my information and I still call them to let them know about the payment. They don’t take it out on their own. When I first called Medical Guardian, this guy was very nice and naturally he wanted to make the sale. But now he turned me off over this payment. And I said, “No I don’t need it.” I have a cell phone and a house phone, so I said “I’m going to send it back.” I haven’t done it yet but I am going to.

Our Medical Guardian is doing fine. My husband has neuropathy in his legs and he falls easily. Neither one of us like wearing the wristband. I thought it was just going to be a band but we both are older and it irritates our skin. But other than that, there's no problem. We had a good experience with their team when I set it up. They are very friendly and very helpful.

I ordered the fall detection for my mom. My mom has a pacemaker. The fall detection device has a battery in it. With the pacemaker my mom has, she can't wear anything with a battery that close to her heart. I called and said I was sending it back. I was given an address in Delaware to send it to. Then a few days later a man called to find out why the device hadn't been activated. I told him I had returned the device and why. He said "yes, your right it shouldn't be used with a pacemaker". He told me that is one of the questions they ask. I ordered online and that was not a question I was asked.

I had a stroke. At first I thought I've got to get something and that's why I got the Medical Guardian. I was paralyzed on my left side and it all came back. I'm doing fine now. I'm barely aware that I have this system but it's there in case something happens and I need it. I have the monitor in my bedroom and the thing that goes around your neck is in my kitchen. The wristwatch is attached to my bed. If I ever need them, then I'll use them. I have no complaint as I haven't had to use it yet.

Beatrice and me live together but sometimes we're not together in the house. She'll be home alone and I'll be off running around or I'll be at home alone and she'll be off running around. So we figured we better have Medical Alert device especially since Beatrice has fallen several times. I have the watch and she has the pendant. It doesn't bother us at all. The worry is gone.

I saw Medical Guardian on TV and thought that would be a good thing. Since using it, I feel safer. Their team is real good. The medical alert button makes you feel like you have something if something were to happen to you. I really like it and I’m glad I got it. I’d recommend it to anybody.

I've got bad legs and use a walker. I collapsed at work in April and had to be taken to the VA. My right leg isn't good yet so when I get up, I have awful trouble standing. But other than that, I don't like to go outside because I got to hang on to everything. Medical Guardian is the only thing with that little microphone thing. It's a pain running around with it but it's alright. I got a fall pendant that is okay but most of the time I forget to move it when I need to. The other one I had a better, louder speaker on it and you didn't have to move it around so much. Ii was one which you plug in the wall and you can't take it out of the house and that's why I switched to the Medical Guardian. It's just that I've got several spots in my house that unless I take that microphone with me, they can't hear me. When I am using my bathroom, they don't hear me that well. I took off the pendant and the thing went off. The microphone went off and they got to call me because they couldn't hear me and they can't turn it up. That's the only problem with it.

I got a Medical Guardian because I'm 77 years old and I live alone. I've been carrying it around. Fortunately I have not been able to need to have to do the alarm. I do the test on it to make sure it's working every 18th of the month. The primary reason I took it is that I can carry the base in the carrier and they're with me when I'm driving; I always have my GPS location. Everything has worked real fine and I haven't had any problems with it at all.

I had a heart attack and I had open-heart surgery. My blood pressure has been unstable and I take blood pressure pedals. When I was at the hospital, my heart rate dropped down to like in the 40 and then the nurse comes in there twice because they dropped down into the 30. So I tried to get back up. But my blood pressure was like 90 over something, 80 over 40. It was just a big mess. I have one bypass and I had a stent put in one of my arteries. So one of my arteries is completely blocked up to my heart. They kept me overnight for observation. They hooked up the heart monitor.

We haven't had to use our Medical Guardian, fortunately. Their team was very, very helpful in setting up the system. We've had it for a couple of months and test it once a month. I'd recommend them to others.

I fell one time in the tub. I've got back problems and mobility problems so I needed a medical alert service. I feel a lot more secure now that I have Medical Guardian. Their people were very gracious and informed. It was a good experience. Their button comes with a black necklace type and I wear it all the time even when I sleep. I don't like it because it has gotten stretched out to the point that the shortest I can maneuver it is probably close to my belly button, and that's not acceptable. Other than that, everything works okay. It gives me a sense of security and that means a lot to me. When I take a shower, I don't have this lingering feeling of falling in the shower when I have that on, so I don't worry about it as much.

I purchased this product for my 81-year-old mother who had fallen several times. We have found the peace of mind that Medical Guardian brings in know that Mom is covered in and out of her home, or in and out of her state. The customer service has been great and it is so user-friendly for Mom. A great product with great service.

Myself and my children insisted I get a medical alert device. I wear the Medical Guardian device in the house and when I leave I take it off. The button is unobtrusive and I wear it around my neck. It went off accidentally once and the response was incredible. I had it too low and I leaned against the table and I didn't know it had gone off. I was on the phone and the next thing, there's a knock on the door and firemen are here. So they said I should wear it higher now. They should tell people that it really should be worn higher than just hanging low. But the technology is good and the people from Medical Guardian were all wonderful. I'm quite happy. Since I've had it, I had no problems.

I started out with two Medical Guardian systems because I needed fall protection and a mobile. According to the sales person that I was speaking with then, I had to have two different systems to get that. After I got the systems and started setting them up, I called in for some technical support and they were extremely helpful. I have returned one of the systems because I didn't need it. All I needed was the mobile one with the fall protection on it. The ordering process was a little bit confusing. The sales person that I spoke with wasn't polite. Actually I was just texting back and forth. I wasn't angry with any of it.

I am very unhappy with your billing dept. I received the equipment, but in the meantime, my mother (who this was for) passed away. I sent the equipment back in Sept. like I was told to do by you and in return I would get my $119 back. Nov. 12 I called because I hadn't received the refund. I gave you the tracking # and was told that you have the equipment and would get a hold of accounting to get what refund I have coming. Instead of a refund, you charged me 1 month rental. Please fix this before I have to go to legal means.

I originally ordered the fall detector package. When I received it, it did not come with the fall button. I called and they sent out a new one, however, my mother liked the old one, so I called to cancel and I returned the button - this was NEVER set up and NEVER used. When I called to see why I had not been credited and billed for the lower amount of $29.95, I was advised it was because they could not confirm they had received my return. I was told the warehouse was too big and I needed the tracking number. I cannot find that and I want the reduced rate. I cannot help that you have a large warehouse. You need to have a better check in system as I included all the correct info in the package. If I do not get the reduced rate soon, I am going with another company.

I've never had to use the Medical Guardian yet but that's a good sign. Overall the experience with them is very good.

My husband had just passed away and my children wanted me to have something that would be with me all the time so they got me the Medical Guardian. It took a while to get here and before it got here, I fell out in the yard so I feel better now that I have it. When I first talked to them he said it would be here in 3 days and then the next time I talked to them, he said about a week but it took 2 weeks to get here. Nevertheless, their team called me to be sure that everything was alright and it worked real good. I haven't had much experience with Medical Guardian but the experience with them was good.

I decided to get the Medical Guardian because I once fell and broke my knee, femur and hip. I'm now in a wheelchair. The device is easy to use and comfortable. Their team was good.

Having the Medical Guardian has been good so far. I've never had to use it though. I'm diabetic and a lung transplant patient. We bought it because I had an episode where I passed out in the front yard. I wear the watch and it's easy to use. I just wish it was cheaper. The technology is good and it's very convenient. Overall, I'm very satisfied.

The Medical Guardian has been working okay, but I do need to push it and test it. I got it because I fall real easy. I have got a cane and use it most of the time and I'm just wobbly. I feel better with it. I keep it around my neck. I haven't had any need to use it but I feel more at ease with it. My nieces and nephews are more happy since I've got it as they don't live close to me. They feel better with me having it. I called them when I first got it and verified that it was working. The team from Medical Guardian knew what they were talking about. The ordering process was quick. The customer service team is good. I had no problem with them. I'm very satisfied with my experience.

I had been using another medical advice but I like the idea where I can take it away from the house, when I go shopping or something. I wear the Medical Guardian device around my neck and keep it there. When I go out, then I take the other part with me. I've been okay with it and the people there do help a lot. It's been a very good experience.

I was very disappointed that the device got its feed from AT&T. They have very poor connection service in my area and do not provide good customer service.

I feel that there are not enough customer service reps. It takes over five or six minutes before there is an answer. Last night I had a problem and try to get a hold of customer service. It was a Sunday night, and I just got tired of hanging on. But information I have states that there is no customer help on weekends or nights. This is unacceptable. I would appreciate a response from you. Thank you in advance for your attention to this matter.

I'm 83 years old and live by myself in the country quite a few ways from the city, and I do not have a car so I don't drive by myself. My husband passed away, so I figured I needed this added security. Now I'm more independent because I go outside an awful lot and I have the security of having the wristband and I know that somebody will come if I have to use it. I feel secure with it. When I go out, I put the wristband on and keep it with me. And at night when I go to bed, I keep it right by my bed because I have a tendency to touch it and I don't want to sound the alarm. The customer service team is very friendly and alerts me to make sure that I'm doing it right. They're very good with it. Overall, it's great. I had no problem at all. I got the necklace first and it disturbed me some and I called and switched to the wristwatch. They sent it right away. The device has been very helpful to me.

My family lives in Savage, I am retired and live at my lake cabin by myself in the summer. I have had some bouts where I lose my balance and fall. Nothing serious....but my family worries about me being here by myself. We got a Medical Guardian a few months ago and my family has greater peace of mind. While going through the "testing" process (and an accidental alarm), I found that the phone answering staff was extremely courteous, thorough and helpful. I hope I never have a urgent need to use it, but it is comforting to know that help is a push button away. I highly recommend your product!! Thanks.

I lost my husband, I’m living by myself and I’m 70 years old. I needed a medical alert device for peace of mind. I read about Medical Guardian in the mail and decided to call them. It’s comfortable and easy to use. I haven’t had to use it or call for help. It’s just been here.

I never actively had to use the medical alert but each time we activated the alarm in test mode the response was quick, professional and courteous.

I've only used Medical Guardian once and that was when I pressed the button by mistake. I bought it because I'm 90 years old, have Parkinson's Disease and I live alone. I haven't taken it off since I got it and it's no bother. can go about my business. It was very easy to get set up and assemble. My neighbor did the ordering for me and it seemed simple. It's excellent.

Joseph had fallen a couple of times so he needed a medical alert service. He is so happy to have Medical Guardian. He hasn't had any issues since he had it, but he is using it. He has gone away a couple of times overnight and has taken it with him. The Guardian team was very very helpful and gave us good direction when we called them. I will call them next week when Joseph switches location to Florida for six months. It would be easier if he could do it online.

Just received and just activated but the reps were very helpful and I really like the fact it covers me at home and at large, on the road, shopping etc with the GPS system. Well pleased so far. Hope I never need it.

I find it easy to use. Thank heavens I have not had to use it. But you never know an accident or medical assistance will occur. I wear the button around 24/7 without any discomfort. When you have osteoporosis, you need something for reassurance everyday and everywhere.

I am stumbling and falling a few times so we purchased the Medical Guardian. With it I feel a little more confident and safer when I'm here by myself. When I'm walking, I'll take it with me. Also when I'm here at night by myself, if anyone tries to break in, I can just push the button and that makes me feel better. I was out of town and my daughter was here and that was when I pushed the button and they got no response so they called my number which was good because I wasn't here and they asked if I wanted them to come out to check. I said, "no I'll just call my daughter." I like that if I needed to send someone, they would have come. My mother had used one before and it was really good for her. I'm very happy and it's a unique machine. I like it.

I had a quintuple bypass so I needed a medical alert device. Since using Medical Guardian, I became more confident. I do my normal lifestyle and go out. I have the button. I haven't used it and I hope it works.

My husband's 98-yr-old grandmother lives on her own about 2 1/2 miles from us. She's accidentally hit her button a couple of times and was able to respond to let them know it was a false alarm. The one time she could not respond we were notified and an ambulance service was dispatched. Thank God she was okay but she was upstairs & couldn't hear the operator trying to talk to her. The only thing I would change about this system is that there should be a second monitor for another area of the house.

My Father and Mother have been independent most of their 90 years. When I bought the system, they turned up their noses. I had a shower installed for them instead of a tub, the plumber while he was working saw they were not wearing the watches, he told them to put them on and keep them on. They has not stopped wearing them.

I am 81 years old... I have some problems... I am very active...I do take a lot of drugs For pain. I HAVE arthritis and fibromyalgia. MY balance is not great sometimes. I plan on hooking up the medical ALERT soon. I am on my way to lessons in the pool. I LOVE IT .......

I received 3 calls requesting the data on a sheet, which I had filled out and mailed back, the day I received it. Apparently, my file was on a wrong pile to be answered.

My mother ordered and paid for my Medical Guardian. The technology is fine but we haven’t had to use it yet and we’re not even wearing the necklaces as we should be. I had surgery on my back on Tuesday and I should be wearing it because I could fall really easy. So my mother tries not to leave me alone because if I do fall, then I will be incapable of unless I'm near my bed. I like the necklaces but I need to find out if they are waterproof so I can take it in the shower.

I was a little apprehensive about the set-up wondering if I might set it off or not understand the directions. It was so easy due in a great part of the rep helping me do it. I wish I knew her name - she was very efficient, friendly and made me feel at ease.

I had delayed delivery issues. Also you need to tell people that your billing starts the day the item is shipped, not when you activate it.

I'm 85 years old, have a heart condition, a pacemaker, and a spinal stenosis peripheral neuropathy. I had lost my wife and been living all alone for almost 5 years so my children have been bugging me for years to get a medical alert device. I finally said, "Yeah, I need something," and got the Medical Guardian alert system. It definitely meets my needs right now because I do have to have something in the event of an emergency. Although I'm living with my son now I would be alone most of the time because he's on stay at the hospital every single day. But I make sure that I have the mobile unit with me at all times and I wear it constantly around my neck. Otherwise what's the point of having it?

I'm more confident knowing that no matter where I am, Medical Guardian can find me through the GPS system. It makes me feel comfortable to know I can be traced.

We received good information during our first contact with Medical Guardian and decided to obtain the Mobile Guardian setup for an elderly grandmother. She is easily confused by technology, but can easily operate the home, wrist, and necklace devices. This gives the family comfort, knowing she can easily call for help if needed, and allows her to live independently. The only improvement we'd like would be a volume control on the home device. It is not loud enough to be heard throughout the house, although the operator can pickup her voice.

I decided NOT to go ahead with my order of last Friday, the 31st of Oct. I emailed my agent Guy ** who said call customer service, which I did, and they assured me the order was cancelled. The next thing I see is 34.95 deducted from my checking account. Question: Was the necklace shipped? It will be refused and come back to you. When does my $34.95 get refunded back to my account. Not the way to make a good first impression on a possible future customer. Believe me I think that possibility does not longer exist.

It was my mother's idea for me to get a medical alert system because when my husband travels and If I have a fall she was concerned about me breaking bones because I am thin. I researched all of the companies and found that Medical Guardian was voted #1. When I called to inquire about the system I spoke to a very positive, knowledgeable person who directed me to the right product for me. I received it in 2 days, followed the instructions for set up which was very easy. I then tested the unit and tested it again a week later. I was then contacted to see if I was satisfied which I really appreciated. So I would recommend Medical Guardian to anyone who is alone and would like the security of this monitoring system.

Excellent customer care, so easy to join, receive almost immediate care. My father feels so much more secure, which makes us secure AND happy.

I followed The set up Guidelines today and called the 800 number. I was put on hold then told to leave my # and someone would call me back with in an hour. 90 minutes later I called them back and did talk to a rep. We did the set up and then did a test. It worked just fine but, If you were in real trouble forget it. They were very slow to answer. (More than a minute) Oh the first call to the set up dept. was never returned. The staff (When I got them on the line) was very helpful but the respond time was slow. If you have a real emergency call 911. This is a good back up system when you do not need a $1,500 ambulance ride and worth peace of mind. I think it's a good value. Yes, I would give it 3 stars.

I bought this for my husband in preparation for when he comes home from the rehab center. I've had the system for over a week when I was more or less forced to activate it. Well, my husband is still not home, but my cat playfully knocked the pendant off the shelf one night and immediately I received a phone call from Rapid Response to confirm if everything was fine or not. I reassured him that all was fine. No one fell, and I was hiding the pendant until my husband gets home to make use of it. I'm happy to say the system works! Thank you.

I spoke on behalf of my father, Elwood **, when I ordered a Medical Guardian alert system. At the time of ordering, the sales person assured me he would have sent a wristband version of the device. When the device arrived, the version was a pendant. Still, we went ahead with conducting a test of the equipment and, at that time, I explained to the operator with whom I spoke that we had not received the wristband version as had been promised. She assured me that a wristband device would be sent out. MORE IMPORTANTLY, during the test, our wait time was over two minutes--my father can do better than that just using his cell phone. THIS IS NOT AT ALL LIKE THE SERVICE PROMISED IN YOUR ADS. YOU SHOULD BE ASHAMED.

I checked on-line when searching for a system to protect me as I live alone, and often go bike riding, long distances. I then called 5 or 6 of the medical alert companies that I found and spoke to their representatives... asking the same questions of each. Where they were located... did they outsource their call center, if so, where. I refuse to do business with any company that uses call centers outside the USA. Then I inquired about the GPS, the range, & last the cost. I then chose Medical Guardian as having the best answers.

My mom started falling a lot and she refused to let me order the Medical Guardian for her, saying it was for old people (she's 73.). Then she fell outside after visiting a doctor and was in a remote area, unable to get up. She had to call 911 for assistance. I didn't ask again, I just ordered the system and brought it to her house and set it up. She is SO thankful. She feels more confident knowing that assistance is just a push button away. Thanks for providing such a great service!

I've had a very pleasant experience with Medical Guardian. Everyone has been polite, informative, and professional. I would recommend them to my friends.

I'm using Medical Guardian because I had a fall recently. I tripped and fell and hurt my knee. I just turned 90 and don't have the stability that I used to have in walking and doing things. Also a couple of weeks later, I fell out of bed and landed on the same knee and really wrecked it. My family wanted me to have something if I should fall. I'm glad to have it and I feel more secure. It seems to be very good because I had to activate it and I also pressed it to find out if it was working when I first got it and it all seems to be in good order. I'm wearing the necklace. The watch was too heavy for me because my wrists are thin. They need to make different sized watches. I can always tuck the necklace inside my shirt. Although I'm wondering - there's a black string that came with it. Would I be able to wash that without getting the button itself wet?

My mother-in-law tried to call, tried to use it and couldn't get anybody to respond. She is 78. She's immobile and falls a lot. What happened was she fell and when she fell, she mashed the button that's on her necklace. She was lying probably about 3 feet from the machine. She kept hollering for the guy to hear that she fell and nobody ever answered or responded to her. So she called me and I had to go there because she couldn't get anybody to respond. It's only after we get there that they finally responded and I said it's time... finally, to be responding. So we're not happy at all with Medical Guardian. On top of that we've been waiting now for about 9 days for the technical support to give us a callback. When I called the guy, he said he was on his way into the office, that he would give me a call as soon as he got there. I haven't heard from him since.

The Medical Guardian is wonderful. I accidentally hit it with my fickle finger of fate and called them but didn't need them so I right away righted that but it has made us feel so much more secure. After just hitting it twice a little bit with my finger, they were there and that was wonderful. We got the medical alert device because my husband is 96 and I'm 84 and I ended up with a broken hip last year. I was in the hospital for 7 months. I got out but not as stable as I was, and I figured we needed it. We're on walkers when we need to be any distance and that's working out fine, but you're not always ready for things that you don't know are going to happen and we both feel better with Medical Guardian

I needed a medical alert device due to falling down. But I won’t start Medical Guardian again till next month. I haven’t got it turned on - just had it cut, set off for a couple of months. I wear the bracelet on my arm, though it’s not the one I wanted because I’m allergic to brass. They got the one that’s got a clip on it, like a belt buckle, but I want an elastic one that I can stretch over my hand. I didn’t get it yet.

My son got me the Medical Guardian alert device. I feel more secure when I have it with me when I leave the house. Everyone that sees me with it would ask me, "What is that?" and I’d tell them.

I've only had Medical Guardian for less than a month. They're very nice. They answer my questions and everything. They sent someone out here the other day on a false alarm and they do contact me when something happens.

We've only been using Medical Guardian for two weeks and so far it seems to be working fine.

I had lung disease that led to a neuropathy that took away my ability to walk. I'm happy to say that I'm slowly getting my ability to walk back. I left the hospital and the rehab center after 52 days and came home. My family was concerned about when I was going to be home alone even for an hour. They were worried so eventually, we got the Medical Guardian. The ordering process went smoothly. For the most part, my husband did all of that and he didn't seem to have any trouble with it. They seemed to have a quick response on getting back to us.

I've had three back operations and I have to walk with a cane and I fell a lot and me being here at the house by myself during the day, we decided to go ahead and get a Medical Guardian for my safety and my husband's frame of mind. I haven’t actually had to use it, thank God, but I wear it everyday. I mainly use the one with the clip. I clip it on my waistband because I'm in and out a lot and I don't stay home too much but I wanted something that I could have with me if I got in my car and went somewhere. When I get in the shower, however, I'll wear my wristband. So far, it's been okay. I'm very satisfied with it. I'm very thankful that I have it. I feel safe at home and in my car. And I know that if I need help, I'll get it.

My mother is 90 years old and she'd had several admissions to the hospital and had a fall at home. Since she started using Medical Guardian, there's a little less stress and some sense of a little bit of security when I'm not with her. In the beginning she was a little nervous because it's technology. At 90, she's not used to technology. But she's gotten very used to wearing it and I keep the bracelet in the bathroom for her so that if something should happen to her when she's in the bathroom and she doesn't have the necklace on, she has the bracelet available. She's never had to use it so thank God.

Medical Guardian worked the way it's supposed to. They responded by contacting medical people, and they came to my house. But the advertising is wrong. They only advertise it as a thing you wear around your neck, but there's the other little thing that needs to be charged every night so I reminded them that it takes three pieces and not just one. But I'd recommend them.