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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
Pros & Cons
- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Companion app
- Some upfront costs
- No free trial period
You can customize a Medical Guardian system with a range of devices for at-home or on-the-go use. Upfront fees are required for some products, but you can get a discount if you opt into an annual billing cycle.
Medical Guardian Reviews
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My daughter got Medical Guardian for me and I’m very satisfied with it. They sent me the one I wear on my neck so I bought a gold chain for it and I use it all the time. I just had my 90th birthday and I have arthritis. I also have the shingles and it had paralyzed my eyes and left me with a double vision, so sometimes I can’t find footing when I walk and I could stray. Sometimes in the house, I’m fine but when I go outside I’m not. My kids wanted me to move with them but I don’t want to live with anyone. I’m alone and they’re concerned so Mobile Guardian is a security blanket for me.
Everyone who lives alone should have Mobile Guardian and I recommend it because I feel safe with it. I told my neighbor across the street who was 83 that she should get it even if it’s just for when she's outside and she’s thinking about it. I said that it's like a companion and I also told her that it is a very good thing to have. I told her that she can even take a shower with it.
Miriam, we're happy to be able to allow you to remain independent in your home. We hope that we can continue to offer you that added layer of security going forward.
My son wanted a medical alert device for me because I live alone in my own home with my dog. He preferred Medical Guardian to the others that he looked at. He still thinks it's very good because he keeps asking me how everything's going with that. I said, "I don't have to use it and I hope I won't have to use it." But it's comforting to know that it's there. I do try to use it everyday and it works very well. I had to call them because they were calling me in the middle of the night or early. With the time difference, they had it wrong and they were waking me up with calls just to check to see how things were going.
But when we called them, they apologized and I haven't had anymore problems that way. But that's very common living here in Hawaii. People get the time situations all mixed up. I recommend Medical Guardian. They've been very kind and very interested to see that everything's going on well and when I've talked to them or when they've called just to see if I'm okay with it, they're very, very nice.
Nancy, thank you so much for reaching out. We're sorry about that time zone mix-up but are happy we were able to resolve that issue. We agree with what you stated in your review and absolutely hope you never need to use our services in an actual emergency situation. At the same time, we are happy to offer peace of mind for you and your family going forward.
My son and I live alone in a big house. And my son-in-law and daughter thought the Medical Guardian alert device would be the perfect thing for me. My son-in-law brought it in and hooked it up. He told me that I have to do is wear it and if I fall or do anything like that, call. And Medical Guardian will come and get me and I’ll be taken care of. I don’t have to get on the phone and call the ambulance or them in Reno. I said, “Oh, that’s great. I’ll take it over once you get through paying it”. I love my medical alert device. I wear it all the time. I have one on my wrist and also have one that I put around my neck.
The Medical Guardian team is very nice. I could call them any time and I never had to call upon them to come to my house. But I could tell them how I’m feeling and if it’s something to worry about. I would recommend it to anybody who has a problem and is worried because I can just throw my walker in the car and I can drive, and if I feel bad then I can pull over and get somebody out there to help me.
Shari, thanks for the review. We're happy to be able to give you and your family that added peace of mind when you're alone at home and when you're on the road as well.
I live alone and my kids were afraid that if I fell, there’s nobody here to help me. My kids investigated Medical Guardian and decided for me. But I’m dissatisfied with the device because you have no way of knowing whether it’s working or when it goes out unless you test it. So, you have a false sense of security. They just say to change it every year. They should build in a low battery thing to tell you to put batteries in.
Allen, thank you for reaching out. Your Home Guardian wristband actually does have a low battery indicator built in that will start flashing when the battery on your device is low. When that happens (the battery usually lasts about 18 months), you can call our customer service hotline at 1-800-313-1191 for a free replacement. Also feel free to reach out with any other questions you may have.
We wore Medical Guardian but we never had to call them. We returned it because we have an iPhone and an Apple Watch, which covers us anywhere and anytime. We have that in our pockets and we don't pay about $50 a month. I'm 84 and my wife's 80. Since we only participate in different meetings in clubs this summer we needed protection in case we fall at home alone. We've gone through a couple of these things. The one that I had was a cellphone that hangs around my neck and that was a total mobile device. My wife didn't like that heavy pendant around her neck. So it was a small pendant she wore with any home device and it had to be tethered to the mobile unit she carried in her purse with her. It just never worked out.
She had an accident. We tripped it during the night and I had this call communicating with the device in the same room. I had tested it in the garage and it was a relatively small home. It alluded and called their service and a member of their team said he was on the way. When I tried to stop it by talking into the device around my neck, it said that I was out of cell phone range, which is stupid. So with those two incidents with the device, they thought they're protecting us but it wasn't working at least the way we thought it should. Then my phone came and there's a button on my watch which is an emergency button which directly calls 911.
I had called the team that activated it and complained that I didn't get the cell phone. Then I got a message that said it was out of cell phone range. They said to call the technical number and the same thing occurred when my wife have the problem. When we activated, the normal response team always refer us to call his other service number which is a technical one. At least twice I spent half an hour on the phone on hold and finally gave up. It was an unfortunate situation because we do other things than sit around worth half an hour waiting for a service.
I would highly recommend that they not go with Medical Guardian. If they have any smartphone capability I would recommend that pass. You get the advantage of a smartphone and essentially full coverage. You must be within range of the smartphone so when you're outside the house or whatever case it would be that you have the smartphone in the pocket. But that normally happens anywhere. Unfortunately, what happened was I came up almost accidentally with a better solution for both of us. So I'd rate the whole self-protection, the whole issue of a mature person as of this falling or injuring themselves, that principle of being able to call for help 911 is solid and I believe in that. But solving the problem has to be considered. For us, that solution was the Apple Watch and an iPhone and we're paying for that. So the rating is very low.
I am a post stroke survivor so I have weakness on my left side. I fall frequently and need assistance to get up. I used Medical Alert when I was in Oregon but it needs to have a landline. The one thing that was very attractive in Medical Guardian's service is not needing a landline. When I've had to utilize Medical Guardian, the responder comes on. Typically, my son-in-law is the most able to quickly get me up, he's the strongest in my responder list and when he's going to be at work or on his way to work, I try to get them to call him quickly. I understand Medical Guardian probably has a protocol or checklist of things to ask me but I just want to get them to call him so there have been times where I wanted to cut through all that and to just call my son-in-law. They just kept asking and stuck to the protocol list.
After that experience, I called into the main number and reported my concerns about that, or why I was sounding “too pissy” about the whole thing. The second time that I needed to utilize the service, the operator more quickly called my son-in-law right away. My daughter is also on the responder list and my caregiver is number three on the list. My daughter and son-in-law are out of the area a lot, and adding her to my responder list is comforting for me. There isn’t anybody else that's close to me that can get me up off the ground.
Terryanne, thank you for reaching out. We're happy to be able to offer you assistance in your home without a landline. Regarding reaching out to your son-in-law when there is an emergency situation, there may be some flexibility we can offer around that for your particular situation. One of our client service representatives will be reaching out to discuss our protocols during a button press to see if we can better meet your needs.
I live by myself now and a lot of people recommended that I get the Medical Guardian. It's my first alert device and I have the mobile. I drive and when I'm on the road, I have to have the mobile device with me. So far, it's been a good experience and I've had no problems.
J, we're happy you took the good advice that your loved ones gave you and got yourself protected. We're happy to be able to offer you peace of mind both at home and when you're out on the road. Thank you for the review!
I had the unfortunate task of canceling my mom's account with Medical Guardian after she passed away. After 20 minutes of explaining to the service rep about my mom's passing they said they would close the account and expressed their condolences about her passing numerous times. 1 hour and 30 minutes after that call, my deceased mom's home phone gets a live voicemail message from Curtis at Medical Guardian trying to sell her a new policy at a lower monthly rate and they wished to continue her alert service at a reduced amount!!
Needless to say, that sales error can never happen in that line of work. These parasites only care about the bottom line and using the vulnerable and elderly. I recorded and kept a digital copy of Curtis's ignorant message. I called and expressed my anger and all they said was the sales person didn't know. Curtis should have known. They would not even entertain taking responsibility for their error. I would choose any other company for alert monitoring. NOT these people. They only care about $$$. Poor service.
W, thank you for reaching out. We want to offer our condolences for your loss and apologize for the call you got from Curtis. We know that only added frustration to an already difficult time. We take your feedback seriously and have informed the managers of both of the sales representatives in question. Curtis' manager will personally be reaching out to you shortly to discuss this incident with you.
Medical Guardian is security. My niece called them for me and I've been threatened since then that I better mash on that button if I don't want to go to an assisted living.
Dorothy, your niece certainly has your best interests at heart. We hope to give you peace of mind and keep you in your home.
I'll be 83 in June. I have a hip that was dislocating and I would fall. I fell and my daughter thought I should have Medical Guardian. This is my first one and we chose it because of the cost and what they would do. I have talked to them last fall. They were not able to charge my credit card but I have not changed credit cards. I called them and they were very nice. We got it taken care of so there was no problem. I'm very satisfied and I would recommend them to a friend.
Carlene, thanks for the review. We're happy we were able to resolve your payment issues and that you're satisfied with our service. We hope we provide you and your loved ones with added security.
My daughter got Medical Guardian for me. It goes off every once in a while when I’m working on a puzzle - I’m bent over and happen to touch the table with it. By the time I could get to it, they’re getting the guy on the phone for me. The rep gave me seven seconds to hold it down and sometimes I don’t get it down quite long enough and they transfer it over to Help. It gives me and my daughter freedom. I live alone and it gives her the confidence that I got help in case I need it and she doesn’t have to be right around me.
I had a stroke and got Medical Guardian. Since having it, there's less worries -- If I fall, somebody would help me. The team at Medical Guardian were helpful and responded quickly.
Marjorie, thank you for your note. We are absolutely committed to your safety, though we hope you never need to use our services again!
I'm old and I've taken a fall. Medical Guardian is less expensive than other brands. I purchased it and got mine hanging around my neck. Overall, I'm satisfied with it.
My wife had passed away, so I live alone. I had another medical alert device, but it had a lot of equipment with it and was hooked to my land phone. With Medical Guardian, I lost the little telephone and they told me it was going to cost me $300 cause I didn't have the insurance. Then I took out the insurance so it was all right. I had it in my jacket's pocket and I thought maybe I lost it in the cemetery. But I looked all around and didn't find it. So I sent the rest of the equipment back without that part. But apart from that, when I tested the device, it seemed to test out all right.
Because my age my daughter looked Medical Guardian up. We got the one that I can hang around my neck. I've hit it by accident and they've always responded. They told us that we could take this anywhere. I've always had to shut it off and turn it on when I travel and I never knew for sure if anybody was there to still listen or not as I don't know how it works.
Kathleen, thank you for the review. We want to make sure your comfortable the features of your Premium Guardian, so one of our client service representatives will be reaching out to discuss your device features and answer any questions you may have.
My daughter was afraid I'd fall so she got me Medical Guardian. I have the home-based device, then I have the wrist and the one that goes around my neck. They're all right. However, I'm allergic to plastic and adhesive, so when I wear the one on my wrist, I have to take it off every once in a while because it itches. I used the button one time right after I got it and their team responded quickly to me when I needed them. I'm very well pleased.
Edna, while we can't do anything about the wristband itself, know clients sometimes change out the band for something more comfortable at a watch repair shop. More importantly, we're happy to have been able to be there for you in an emergency situation early on. While we hope you never need it again, we're happy to have been there for you that time.
My husband is getting a little more unstable and falls sometimes. He called a lot of the medical alert companies and researched them. Medical Guardian had the best service and he liked what they had to offer better than anyone else. Getting it set up was really good and easy. We're hoping we don't have to use it but it's always there and we like to have them, even the door lock and lock box on the door. So, we're pleased.
Ruthie, thank you for the review. We certainly hope your husband doesn't ever need to use our services, but are happy to offer you and him that additional peace of mind just in case.
We were worried that mom might fall into her apartment. She had a friend from church who had had an accident at her home and wasn’t found for a couple of days and so we needed an alert device and got the Mobile Guardian. The customer service was very efficient and helpful. It came faster than they said it would come. Setup was very easy but mom hasn't used it. They have her test it every month and the response times have been easily within a minute every time she hits the button. They’re a very easy company to work with so it’s a good experience overall. We would recommend them.
Thank you for the kind words Bessie. We hope that we offer your mom, yourself and her loved ones added peace of mind. It's good that your mom does monthly testing too. While we hope that she never has to actually use our services, we're happy to be able to help if needed.
I had an accident. I fell, was hospitalized and had surgery. And I needed to be able to call if something goes wrong so I got the Medical Guardian. I often push the button by accident. If it's around my neck and I'm standing next to the kitchen counter and I lean over, there's pressure on the device from the counter but there's an immediate response from their staff members who are always very courteous about it. The device works outdoors as well as in the house but the only problem is that when I wear certain clothes, I don't always have a pocket and the device is a little heavy around my neck. I would prefer something lighter.
I live alone and I have a tendency that I might possibly fall down and become incapacitated. I have the Medical Guardian device with the buttons and have it around my neck. So far I’ve only done the checks on it. I tell the reps I’m testing and they check to see who I am and let it go at that. They have been very congenial and we get along fine. I’ve been real happy with the Medical Guardian and I am confident that they’ll be there when I need them.
Roger, we're happy that you've never actually needed our device for more than just your regular testing. While we hope you never need it, know that we will be there for you if you ever have the need.
I had vertigo one night and it was really bad. I was throwing up, I couldn’t sit up and I couldn’t do anything. I finally got to the telephone after hours and called 911. After all that, the children ordered the Medical Guardian for me. It's a wristband and I wear it all the time. So far it’s been doing fine and I've had a very good experience.
Barbara, your children obviously care about you. We're happy that they were proactive and got one of our devices after that vertigo incident. We are confident that our services will continue to offer you and your family peace of mind going forward.
I wear my Medical Guardian device around my neck, and I don’t mind it. I've been using it for six months now, but I haven't needed it. I haven’t checked on it as well. I’m very stable at this point. I’m 81 years old, and I haven’t ever fallen but there’s always a first time.
Carol, we're happy that you haven't had to use our device in the six months you've had it and we hope you never have to. Just know that you will be protected in an emergency if you ever need it!
My mother has been using her Medical Guardian wristlet for several months. We tested out the device, and the response time was quick. It could be quicker, though. Part of it has to do with the connection quality that we have in the local area. It takes a little bit to dial up.
One of my neighbors said I should get a medical alert device. I told her to get one for me and she did. I have two of Medical Guardian's necklace version and I'm happy with them. I walked with a cane and a couple of weeks ago I was watering and I shoved the cane up against one of them. It didn't make any noise but it lit up everything inside. The next thing I know, the fire department was here. So it worked well and it certainly answered to that, too.
My daughter brought the Medical Guardian life alert device over because she felt I needed it. She pays for it every month, too. I have the necklace version and I've had it for over a year now. I'd recommend it.
I've always had a medical alert device. But I just recently moved here and I didn’t have one until the gal across the hall said I should try Medical Guardian. I got my Medical Guardian device six months ago and it gives me the time and the day. I wear it but I've never pushed the button. I'm in a nursing home and if I get in any trouble, all I have to do is call the office, so I've got double protection.
My legs are numb from the knees down so I don’t know where I’m stepping and I was afraid of falling. I’m also on oxygen and I didn’t want to trip over my oxygen line. I then decided to get a medical alert device and went with Medical Guardian. I have it on my wrist and I know if I need to push it, it’s there. It gives me a little more security. I push it once a month to tell the Medical Guardian team that it’s working. They ask what my emergency is and once I let them know that I was just testing the machine, they thank me and tell me if I need them, to make sure I push the button. So far, they’ve done what they’ve said they’re supposed to do. I’ve had no problems with them.
Thank you for the kind review Virginia. While we hope you never have to use our device, we're happy to know that it provides you with a little more security and peace of mind.
My son found out Medical Guardian was very good with a good price. I had the bracelet before and it got loose a bit so my son got the chain and it's comfortable to wear. If something happened then they call this and everything goes smooth.
Steve, we're happy to be able to keep you safe at home. You obviously have a son who cares about your well-being. Hopefully our medical alert device gives both you and your family an additional sense of security.
My mother had a stroke. But, since she started using the necklace from Medical Guardian, I have fewer worries. We've only used it a couple of times, and everything went fine. There were no issues at all. Plus, everybody at the Medical Guardian team has been friendly and everything has been great.
I had fallen a couple of times and broken each of my hips. Then my husband passed away and my family didn't want me to be alone. So, they got me this Medical Guardian device to ensure that if I ever fell again, I would be able to summon help. They were very fast in getting it to me and my son and I set it up. I wear it around my neck because I break out the rash when I wear a watch and then I take the little thing with me when I leave the house.
I haven't had to use it but it's fine. However, it worries me that if I did fall and unable to get to the door, they would not know how to get in the house. Though I thought that since they could hear them speaking through the little box thing then I could just tell them where my keys are so they don't have to bust down the door, but I want to let them know about it beforehand. Other than that, I'd recommend them to anyone and I thank God because I have one already. I can now live in my apartment alone and my family won't have to worry about me.
I live alone and thought getting a medical alert device was the prudent thing to do. I had one before but it was connected with an alarm system. I wanted the medical alert device not connected to an alarm system so now I have the Premium from Medical Guardian. We've tested it twice and one time, their team was a bit slow in responding so I wondered about that. Also, my one suggestion is that it would be very helpful if it could be used as an alarm if someone is breaking in.
Elaine, thank you for the feedback. Regarding your suggestion, you can actually use your device for non-medical situations such as a break in. When you get one of our representatives on the line in that kind of situation, you would simply request police dispatch instead of medical dispatch. While we certainly hope you never have to use our Premium Guardian for that purpose, know that it is an option if you ever need it.
I phoned Medical Guardian on behalf of my mother with some questions about their product/service. After they answered my questions, I informed them that my mother would be contacting them if she decided to use their product. Within three to four days after I contacted them with my questions, they began calling my cell phone while I was at work. I did not give them my cell phone number and did not indicate in our original conversation that I wanted to be contacted again. I received 3-4 calls over the next week. I finally informed them that my mother had purchase the item from another company and not to contact me anymore.
About a week and a half later, they call me at work again. This time they are DEMANDING to know why my mother did not purchase their product/service. I find this type of behavior by Medical Guardian to be extremely unprofessional and rude. In short, be aware before calling this company. You may start receiving unwanted phone calls from them if you do.
I fell once in the house and I'm all alone now. My two sons got me a Medical Guardian and I wear it all the time. Having it makes me feel more comfortable. They called me for something once but they couldn't get me, so they called my son in Preston and he came up to see what was going on. I'd recommend Medical Guardian to a friend.
Donald, we're happy to be able to help you feel more comfortable in your own home. Thank you for the review.
It's great with Medical Guardian. I had a knee that went south and so I'm using a cane. I live alone and was afraid of falling and how would I get some service if I fell. The reps at Medical Guardian were friendly when I purchased my device.
I used to fall a lot over medication. My children wanted me to get a medical alert device, and I got Medical Guardian. I'm okay without it, but I feel much safer with it. I test it a lot more often now, though, because twice, nobody picked up. That worries me because I'm paying $50 a month for it, and I've never had to use it. When they do respond, though, they're wonderful. They make sure everybody here is okay. It's just disconcerting when nobody answers--"call in progress" for six times, then it just goes dead. When we called the 800 number, they fixed it right away. They're very nice when I test it.
We're happy our Client Service team was able to resolve your issue when you called in. Feel to reach out again over the phone or to respond directly to this message if you have any other concerns.
My husband had just died in March so I now live alone. My children wouldn't be here since they're both married so I decided to get a medical alert device in case I would fall. I wanted something to protect me wherein I can mash the button to get help so I chose the Medical Guardian device. Their people have been friendly. Even though I've never had to use the device, I don't worry as much since I have it. If I get up and feel I'm weak, I don't worry about it because I have the alert system on my neck.
I have a balance problem and fall frequently, and I also have medical problems so I got a medical alert device. Since using Medical Guardian, I have more confidence. It went off twice and I didn’t know why it did. Both times, I was in the grocery store. I caught it the first time. I heard the tone and answered, but the next time, the people at Medical guardian sent someone out because I didn’t have the speaker part in my purse. It was the police that had come out. I told them I didn’t know it went off until they had called me to the front of the store.
My husband passed away and I’m at my house by myself, so getting a medical alert device was a good idea. I had used a different company but I wasn’t happy with it. Medical Guardian is there with me if I need them, and that’s most important. I had gone upstate with it and I pushed the button to see if it would work out of Long Island, and it did. They called to see if I was fine and I was, so I was pleased with that. One time, I was sitting at a desk and I didn’t realize I had leaned on it and they called very shortly. It’s good to know that they called me right away. I have recommended Medical Guardian to a friend of mine.
Thank you for the kind words Gloria. We're happy to be able to keep you safe away and at home.
I haven't had to use Medical Guardian for emergency yet but feel safer at home with it around my neck. I have only called in for monthly test. This is a house of stairs, inside and out. I am especially concerned when I go outside and down the stairs. Also my bedroom is at the back of house and my children are upstairs. I feel safe during the night if there would be a problem & I not be able to dial my cell phone.
Carol, we're happy you can feel safe during the night with Medical Guardian.
I think the service is excellent, and having it certainly gives me peace of mind. The one thing I have an issue with is the difficulty I have in trying to make changes to my medications. If this were not a problem for me, I would have rated it 5 stars.
My mother-in-law has Alzheimer’s and was falling. We got her a Medical Guardian and it's working good for us. We are more comfortable with her being at home at night. It's also been very pleasant anytime I call the team at Medical Guardian. We had an issue once where we thought the battery has gone dead, but then we later discovered it was our fault.
Mary, thanks for the kind words. We hope to continue to provide you with extra peace of mind with your mother-in-law when she's home at night.
The only occasion we have had to call for help was by accident when my wife Jennie pushed the call button while preparing to go to bed. Since then I have chosen to have her wear the call button only when I am going to be away from home for more than 1-2 hours.
Not long after receiving my Medical Guardian, my husband had a bad fall breaking bones in his face and arm plus several cuts requiring stitches. He was taken to the hospital where he spent three days. When he fell, I pressed the alarm on my Guardian and everything worked like clock work. The paramedics arrived within 10 minutes. I'm so happy to have this service and was much easier than calling 911.
I have had the Medical Guardian for several months now and am very happy with it. The people I dealt with to get this service couldn't have been nicer. I have accidently pressed the button and am amazed at how quickly someone answers. I love the fact that this works no matter where I am...
My husband has a heart defibrillator and he needed a medical alert service. My mom used Medical Guardian before and she had a great experience with it. It's the same company then that I got for my husband as well. He wears the wrist one and the other one that's put around the neck stays in his bedroom on the post of his bed, so he can reach right in his bed. The device works wonderfully, especially that it’s wireless and my husband can be in the backyard and I feel that I don't have to keep checking on him. It gives peace of mind. I also had an awesome interaction with the Medical Guardian team members and they’re fine when I did the test. I recommended them to my sister-in-law for her mother and she got it too.
When I just got out of the hospital, my sister found Medical Guardian on the internet. I have COPD and my husband is still working, so he’s gone a lot and I'm alone a lot, but I feel a bit more comfortable now because of the Medical Guardian device. I have a little box that I set on my end table and a necklace with a little button on it that I make sure to have with me if he's going to be gone. But it gets tangled up with my oxygen tubing. I'm afraid I'm going to bump the alarm into something and set it off. My concern is if it is being paid for because last month, I looked and didn't see where they had taken out any payments for a couple of months now.
Horrible company to do business with! Got this system for my 79 year old mom when my dad passed away. They auto charged my credit card $599 for second year of service (which we did not want) as well as $350 for equipment, which was returned!
My wife has become weak, she has a liver disease and a kidney disease, and she’s also had surgery on her back. She doesn’t get around very well. She was falling a lot and I had to run home from work every day at lunchtime to pick her up off the floor. So, we got the Medical Guardian. The police/fire station is right down the street. So they’re usually there before I can get home and have gathered her up off the floor and on their way. Having the device helped her by being able to get somebody there quickly to pick her up and get her out of the floor instead of waiting for me to drive home.
When she pushes the button, they try to talk to her over the box and if she doesn’t respond, then they try to call her on the phone. If she doesn’t answer the phone, they immediately call 911 and dispatch the firetruck/ambulance. Then they call me to tell me that they have dispatched the emergency team out there and that they couldn’t get her to respond. I would either go home or continue trying to call her. Sooner or later either she will answer it or the fire department will answer her phone and tell me that everything is okay.
My mom is not exactly steady on her feet, but she persists in going up and down stairs and doing other things around the house. Having her have a Medical Guardian leaves the rest of us feeling like we don’t have to watch her every minute. As opposed to other medical devices, Medical Guardian was one of the more highly recommended from the nursing home and our county office that they’ve had good results. My mom has the device that goes around her neck and the one that goes around her wrist. The last thing I saw was the one around her neck. She took the wrist one off most recently. We tested the device once or twice and it was wonderful. The reps were great. They were informative and they listened. We haven’t really used the Medical Guardian yet, but it’s nice to know that it’s there.
My mother's Medical Guardian device has a GPS unit. I like that she could walk away from it and if she got in the car, she could take it with her. She makes sure that the device is close to her by wearing her necklace or bracelet. The necklace has a magnet and she simply pops it on. She had a situation where she leaned into the counter and had the necklace on 'set it off'. Somebody called her right away which startled her but she’s surprised that they really are responsive. She likes her medical alert device.
I’m 80-some years old so I thought I should have a medical alert device and it takes a worry out of my mind since I enjoy walking every morning. I carry the Medical Guardian device with me and it's hooked up. It seems to be quite adequate, does the job, and when I've tested it, it’s always worked.
My dad's almost 88 and he’s getting elderly and unstable. The reason we got Medical Guardian is so that he could alert us if he’s having a problem. The reps at Medical Guardian have all been very polite. However, a couple of times I've had a hard time understanding them so they should speak slowly and clearly.
With her age, my mother wanted security so she researched for a medical alert device and went with Medical Guardian. She has the one that looks like a watch and the one that looks like a pendant and we haven't had any issues.
So far, Medical Guardian has been real good. They’ve been pretty responsive with everything, from the ordering experience to how fast that we were on to be sure everything’s working right. My mother is pleased with the medical alert device. She’s approaching 80 years old and was starting to have some falls. She still lives at home by herself and, fortunately, she hasn’t been injured yet. But we figured she needed to have some way to get some help if she were to need it.
After receiving only one device and being mislead that I would receive one for each of my parents, I call and was informed each parent’s device would be a separate cost. I returned the device. They received it back after the 10 day return policy. The device was NEVER used, put on or even activated. They charged me $179.85 which was the 3 month charges if not return within 10. When I call the dispute charge they would not even work with me or reissue the returned device that I paid 3 months of service. This company is a rip off. I just want all new customers beware. This might be a good product but very bad customer service and will not work with you to resolve any issue. FYI, LifeAlert much better and Great customer relations. Beware...
When you go on web site there is a 41 second video of a woman who fell in her yard and she is talking to the Medical Guardian person. She was telling them that she didn't need medical help, just a family member to help her get up. She is laying in the yard talking to specialist. This video is not true. I have the same set that she has and was told that if you are in the yard they will call your home phone and if you don't answer they will call 911. If you are laying in the yard and can't get up, how can you answer the phone. I was even told that if you are in another room away from the base unit they will follow same procedure.
All aspects of my purchase for my senior mother's security system were handled very well except for one. The owner's instruction manual is awful. And incomplete. I write and edit technical material for a living and if anyone on my team submitted such a manual, I would fire them. The instructions are wholly incomplete. There is no reference to how to connect a telephone cable -- an essential step. Nor is there any reference to the on/off switch on the back of the device -- another item of essential information. When I compare the manual to the actual device, it's as if the writer/editor of the manual had never actually connected a device. The manual is pathetically useless. I hope your service is much better than the manual. Also, when we tested the service the response was very slow... worrisome, really. You may be sure that I will convey this same information to Consumer Reports and my contacts at AARP and The New York Times.
Too many false alarms - cancelled within 2 days of purchasing. Still do not see refund of $125 and it has been since Nov 1st and it is now Dec 23.
I cancelled service in October as my mother was put in assisted living apartment temporarily. I sent the equipment back immediately and was told I would be refunded the three months left. I paid the year in advance. They took 3 months and 5 phone calls to get refunded one month's service. They deducted one payment when I paid for the year and they deducted that plus another payment. What a rip-off.
In August, I subscribed to this service with their Premium Guardian device with fall detection. I prepaid for one year's service. After receiving the device, I immediately discovered there were many times the device would not get a cellular connection, so, it would not work, even in my house. They claim they use AT&T for their cellular connections, yet, both my girlfriend and I use AT&T for our cell phones and they work fine in our house, and, the signal reads as very strong.
When I called their technical department on two occasions, they told me to try the device outdoors. So, what am I supposed to do, if I fall inside my house crawl outside to get it to work? So, I returned the device. I paid them upfront nearly $550 but they only refunded $399. They claim I am responsible for 3 months of service charges, even if the device did not work properly. I would strongly suggest that you consider a different service. I am now using 5 Star Great Call and it works fine.
Had to pay for returning equipment, never used after they promised this would not happen. Mobile help never charges for returning anything. They send you a return label by mail or email. Not happy the way they treated my friend.
We had purchased the Medical Guardian protection for my mother (71) who tends to fall. On April 11th we were at her house visiting and she took a bad fall. She was wearing her Medical Guardian device and it never went off. She was taken by ambulance to the hospital where she had bleeding on the brain and a broken shoulder and a fractured elbow. After extensive medical care, she is now in hospice and is expected to pass any day. We specifically held out to get this device for her because of the motion detection. Again, the device never went off to alert for medical help. If we had not been there she probably would have bled out. I know it is not the device's fault for the extensive injuries but what if we had not been there? I never thought that an independent woman like my mother would end up in passing away from a fall. What a tragedy.
I recently installed a Classic Guardian system for my parents. They have not yet experienced a medical emergency so I cannot comment on how the system will perform in that situation; rather, this review is based on my experience with installing and testing the system.
PROS - The company has generally been easy to work with. (1) Online ordering was simple; (2) The representatives are always pleasant and try to help when questions or problems arise; (3) When the original unit malfunctioned soon after installation, they were very prompt in sending a replacement, along with a shipping label to return the original unit.
CONS - Instruction manual is inaccurate and incomplete. (1) Instructions say the "reset" button can be used to stop an emergency call in progress (such as if you pressed a call button in error). When I told them the "reset" button didn't work, they told me that you can never stop a call in progress, despite what the instructions say; (2) The blue light ring around the black "emergency" button is listed in the instructions as an "activity timer" with no explanation of what it does or how it is set. When I asked, I was told that it's for setting timed reminders for someone to take pills, etc., but that they don't offer this function; (3) Several times a day, the unit buzzes and a couple of lights blink, then everything returns to the way it was. When I reported this, I was told that it's just the unit "checking in" and that it's normal. There is no mention of this anywhere in the instructions so I thought there was a problem.
CONCLUSION - I expect "attention to detail" to be a priority for any company that is being paid to provide possibly life-saving services to my loved ones. At least in the area of accurately describing how the unit operates, Medical Guardian falls short. I have to hope that the same is not true for the company as a whole, and that when a medical emergency arises the system performs as promised, and the company proves worthy of the trust we have placed in them.
I ordered the basic unit for my mother. It touts its range. I come to learn that that if you push the button, my mom must drag herself back to the base station to speak to the operator. If she has to do that, why not just use the phone. There are much cheaper units out there that truly work everywhere. So I return the unit to the address given in the box it was mailed in, somewhere in Delaware.
After one month, I never hear from them. I spend hours wading through their phone system before realizing the only sure way to get hold of a live person is to pick the option to buy. They tell me the returns are handled by their sister company and "here's their number." Back into the phone pool with the same options as the original number. I finally get another live body and after giving them the tracking number, they tell me it went to Delaware but they are located in Pennsylvania. They have nothing in Delaware. WTF??? I decide I'm screwed, just cancel my subscription. So I talk later to anther operator who is much more knowledgeable and she says yes, their sister company is in Delaware, but they never informed Pennsylvania they received the unit. Still waiting refund or acknowledgement.
So here are the cons: misrepresented crummy product, horrible customer service, and 2 companies who don't communicate with each other. Would you ever trust your loved one with them? I'm thankful they showed their true colors before my mother ever had to use them.
I like the Medical Guardian. If something happens to me, I can just push that button. It's easy to use but I haven't talked to nobody yet. It was just to set it up and activate it when I got it.
Medical Guardian was a little slow on the delivery and the instructions on setting it up were less than explicit. I went to a competitor’s website and they had a video showing you how to set it up and that was very helpful. The instructions that came with the Medical Guardian were almost nil, so we were all disappointed in that.
The customer reps of Medical Guardian have been so polite and so helpful, especially the one that talked me through activating my necklace button with my charger. It was much, much simpler than it could have been, simply because she was so helpful and instructive. I've had a medical alert before and had to go in the hospital for surgery and stay for rehab. While that was going on, the state canceled the device that they were paying for. I know how important it is because several times, I've fallen and couldn't get up off the floor -- I actually called for help with that device.
I've always thought that it would be great if there was one that had a GPS so they'd help anywhere like if I was between my car and the store door, they can still get help. When I heard that it was offered by Medical Guardian, I thought I've got to get that and even though I have to pay for it myself, I'm still going to get it. I did and I'm glad I did because it really gives me a lot of peace of mind. I'm very pleased with it.
I like the Medical Guardian. My mother had a false alarm yesterday and I actually got to see how it worked and it seems pretty good. The medallion is comfortable for her. I don't know if she would know how to reset it, even though there's this little button that says reset. But I was able to reset it yesterday. They actually called on the device itself and could hear very clearly, so that was good.
My children decided that I needed to get a medical alert device. I haven't used it but I wear it and do what I have to do. I'm alone and they want me to have it in case I fall. I wear it around my neck and when I go out, I take the carry thing with me. It's there in case I need it. It's comfortable and easy to use. So far so good. I don't have any problem at all. I'm going along with what they told me to do. Once a month I have to have a check so we decided that the first of the month, I would try all the buttons and tell them that I'm testing.
I've had Medical Guardian a couple of weeks. I have my bracelet and wear it everyday. My children and doctor thought it might be a good idea since I'm 86 years old and alone. At first I had the one around the neck and I found that to be very sensitive. I barely touched it and it went off. So that’s why I got the wrist one. But I understand also they have another wrist one that is thinner. I don’t know whether I’m going to be happy with the bracelet because it is rather thick. But I’ll wait and see. Perhaps I’ll just get used to it. I’m sure it’ll be fine.The people at Medical Guardian were nice and kind.
We got a medical alert device with Medical Guardian for my mother-in-law because she falls a lot. She had a different one before where she was living but when she moved down with us, we couldn’t take that one because it was through a hospital. This has made a great deal of difference because with the medical device, we can leave the house. Before, we didn’t want to leave because we weren’t sure if she fell, how long she’d be laying there before one of us come back and go for her, so it’s been not just for her but for us too. When my husband had to get it initially activated, they were very helpful and the one time that it went off, they called and the machine did whatever it’s supposed to do. She doesn’t seem to have any problems with it. So far, we are satisfied, excellent service and no complaints.
My children decided that I needed a medical alert device for their peace of mind. I just had Medical Guardian for a week and I'm not too familiar with it. I use the necklace and the button is very sensitive. I'm a very active person and I've set it off twice, which I didn't realize. I need more time to become acquainted with it, but it's been real nice.
The people at Medical Guardian has been good. My mother finds the medical alert device definitely comfortable. She has dementia and Alzheimer’s so we’re working with her to make sure she keeps it on and continued repetitive reminder on how to use it if she needs help. There are times in the evening when she’s home alone. She has a two-storey house and moving the mobile device from the first floor to the second floor at night has caused some confusion, but we're working through that. It’s a good device.
Medical Guardian has been nice. I don't have any regrets on ordering it and no problem interacting with Medical Guardian. It was a great idea. I haven't had to use it but it's handy. I have the medical alert button on my wrist. It's easy to use. I thought I better get a medical alert device because I've been home a lot of times by myself. Now I worry less and feel more secured.
I am paying for the medical alert device from Medical Guardian for my mother. It was a gift from me to her because she is elderly. She finds it easy to use and keeps it on her at all times. And from that perspective, she does feel a little bit more secure because she knows if we're not home, she could get help. We have fewer worries, but her day-to-day life has not changed. The people at Medical Guardian have been, so far, very good. They've been efficient, respectful of my time and responsive to my siblings when they've had to contact them versus I.
I needed a medical alert device because I live alone and I have times that I fall and need to get a hold of somebody. My brother set my machine up for me and I thought we've had. But we've been very happy and very satisfied with the way they talked to us. When I go someplace, I bring my other machine in and then I feel much safer.
My dad is unsteady on his feet and once he falls, he can't get up on his own so he needed a medical alert device. Since having Medical Guardian he always felt that he can go anywhere he needs to. He has always been independent and he still is. He just doesn't want to fall. However, he doesn't like the alert button hanging around his neck on the outside of his shirt. We haven't had to use it yet but everybody at Medical Guardian seems nice.
My mother is 86 years old and my father just passed away so she's living on her own. We need to have close contact so we got her a Medical Guardian. In the beginning there's a little apprehension because now you've got to wear either the watch or the necklace, and that changed the routine a little bit. But she's fine. She puts her car keys by the GPS, so she takes them when she goes out and now it's in a routine.
The people at Medical Guardian have been very good. I had ordered on a Monday, and I got a call back on Friday from them because it wasn't set up yet which I was really happy to hear because I was waiting for my brothers and sisters, and when all got together we're going to do it. We have no problems. Very professional and very confident.
I'm up in age and my husband passed away in 2013 and my daughter last month. I'm by myself so thought it would be better to get the Medical Guardian because I have fallen so I just don't want to do it here by myself. So my older kids got me one. I'm not used to it yet but I like it. I'm just always aware of it and afraid I'm going to touch it or make it go off. If I bend over and have it around my neck, it sets something a little bit and would get off. But the people at Medical Guardian are really nice to me. I just have to be careful but I'm happy with it. It's a blessing to people who have falls or are by themselves.
The thing with Medical Guardian is they're great -- everything they said was the way it was. I actually asked Medical Guardian, "Everybody talks about their strength. What is your weaknesses? Where are you lacking?" I was pretty honest and talked about what if you replace something? I learned they don't do a net refund. They'll charge you for the new one until you return the old one and then you get a refund service with the last year. And it was nice because the other groups would say, "Oh, we're perfect." No one is perfect.
My mother is 91 years old and lives alone. Prior to using Medical Guardian she had another medical alert service but she discontinued it because of the cost last year and I just decided it was worth it to me to absorb the cost myself. So that’s why I went ahead and got Medical Guardian myself. Since using it my mother has always been independent. I think it does make her feel safer when she’s outside, away from the monitoring device. Because she was always a little bit nervous when she was out with her flowers.
She finds the button easy to use. She’s gotten where she has a little holder on her belt that she puts the monitor device in when she goes somewhere, and wears the other around her neck. We've had good experience dealing with the people at Medical Guardian. They were knowledgeable and answered all of my questions. We tested it yesterday or the day before, and it works just really well, so we're pleased with it. We've had great experience with them. Thank you.
My mother needed Medical Guardian mostly because of the fall protection. I don’t live near her but what she told me, she feels more secure about being on the yard. She wears it around her neck and wears it all the time. She feels comfortable with it on. The lady that helped us was great and answered all my questions, gave me number to call if I had any questions and direct me to her letting me feel good about it. Overall experience was excellent and you could use it away from the home. It is great.
It’s been a very nice experience with Medical Guardian. I accidentally hit it one day and everything went off. It scared me to death, but then it calmed down. They’re responsive and very professional. They did everything very well so I’m satisfied.
Medical Guardian has been wonderful and very, very helpful. Jason and Terry are wonderful. They really know what they’re doing. I love the talk and their people have been so attentive to me. I’m 82 and they’re making my life much better.
My mother-in-law is 89 years old and Medical Guardian seemed like a sensible, prudent thing to do. When I first called to secure the device, they didn't have one in stock, so they sent me one of their affiliated companies' device. It was disconcerting since from our research, we really wanted to go with Medical Guardian. So we ended up sending that device back. But they sent another one and certainly made up for it. My mother-in-law put it to work and it's doing great. She’s happy to have it and uses it all the time. She really enjoys the security that it seems to bring to her when she's out and about.
My mother had a stroke and sometimes she's being left alone in the house. She needs a Medical Guardian to make sure that she can get help in case of emergency; that she would have something to use. Now she's a little bit more confident that she can be left alone. The device is comfortable for her all the time, whatever she's doing. The first time we used it, it was an emergency. The people were responsive and very professional. It is a great device that can help people who are in need of emergency and it's always there when you need them.
I keep the Medical Guardian on and I'm happy that I have it in case I need it. I'm 76 years old and I live by myself. Sometimes, when I go outside, I'm afraid I'll fall down and nobody will know about it or nobody can get to me. Sometimes I suffer with high blood pressure or medication makes me dizzy and I'm afraid I might have a fainting spell. I find it comfortable to wear and I am very sure of myself with it. I feel like I have some backup. My family, my children, was really happy that I got it. I've got both the wrist and the neck rope. I wear it to bed and take it to sleep. I would recommend it to whoever lives alone. It's reassuring.
I accidentally rang the Medical Guardian device and they answered me on the phone. I was taking off a blouse and forgot to take it off. So far, I thank God that I haven't fallen. I didn't know how to put it together at first and had to hire somebody to put it together for me. It works fine. I would absolutely recommend to a friend anytime.
I'm 80 years old. I live with my daughter and when they're gone, they don't feel like I'm safe to be alone without something to alert them if something happens to me so we got the Medical Guardian. My daughter and son-in-law did all the talking with them. I feel more secure now when they're gone. However, I'm allergic to the rubber on the wrist one and it doesn't work too well. It causes break outs on my wrist. Other than that, it's been a good experience.
Medical Guardian is slow. I used it one time and it’s a good thing I wasn’t on cardiac arrest. I’m 78 years old - I fall quite often and I can’t get up. I pushed the button, they answered and we told them what the problem was. I didn’t really time them as to how long, but it seemed like it took a long time for the ambulance to get here. But I wear it in my wrist and I have more independence, so overall it's good.
Received the unit and it did not work. Asked to have a prepaid return shipping label sent to me. They do not send out return prepaid shipping labels. If you have a problem you are on your own. Don't expect any help from this company. There are other companies that have this type of service but they take care of their customers. Stay away from this company.
I'm sorry that you've been having trouble with your system. It looks like we had three different Client Services personnel try to assist you in troubleshooting, but that you preferred to return the product instead. It looks as though a return process has been started for you and you should be seeing a refund come through in the coming months.
Wishing you and yours happy holidays!
I had knee surgery and my children gave me a Medical Guardian device because they felt that I needed it. I never spoke with any of the people but my daughter did, and she said they were very helpful. The medical alert button is fine and comfortable.
I needed a medical alert device because I fell a lot. I fell outside my yard, slipped over the concrete where it comes up over my walkway. Then I fell out on my back porch because of my grandkids. They put all of the chairs at my backdoor and when I turned I didn't look down, I was looking at my grandson and when I turned my legs got caught in my chair and it threw me. When came out, I turned right and my leg got hooked up in there and it threw me and I broke my arms. Smashed them on the concrete. Then I fell in my bathroom twice. I went down and I blacked out.
Now I have Medical Guardian, it's right on my arm where if I fall or something and I don't get knocked out, I can push the button. It makes me feel safer. It's expensive but I thought I'd try it for a while. However what I don't really like about it is it doesn't help you if you're in the car or anything like that like if you were to go over the mountains, cliff or something because if something was to happen you would have to use a telephone. It's no good outside of my house. It's good if you're going to stay around the house all the time, if you go 200 feet. It's no good after 200 feet. Maybe I need the other one that Medical Guardian got, a mobile one that's like a phone. You can call everywhere.
The Medical Guardian service seems to be alright. I don't have any problems with it at this point in time. My son handles most of the details and he comes nearly every day to check on me to see if I'm okay and if everything's going alright with my health condition and my heart. Everything seems to be in order. The medical alert device is comfortable to wear and easy to use. I would recommend it to a friend.
When my husband does the shopping, when he goes to town, etc. I have to be here alone, and it's scary. But now that I have Medical Guardian I am more relaxed, I feel a little more secure when he goes to town and does things. Also, it's pretty easy to use. But I don't like to wear the wrist one when I'm washing dishes or doing anything. I don't wear it when I have to do my housework because I'm afraid I'll accidentally push it.
So happy to hear that you are feeling confident about your Medical Guardian! We also have neck pendants available in addition to the wrist button, which might serve as a good solution for you when you are washing dishes or doing housework. You can still feel safe without the worry of accidentally pressing the button.
I fell off a step stool and my daughter had a fit and decided to get me a medical alert service. I wear the Medical Guardian's bracelet all the time, even to bed at night. The only thing I couldn't understand, I thought I can talk into the bracelet, and I don't. I talk into that other machine. But if I fall down the cellar steps how are they going to hear me up there? The medical button is comfortable to wear but I haven't tried it yet. I'm trying to be careful not to fall. So far it's all right and I'm satisfied.
Glad you feel safe with Medical Guardian! You won't have to worry about our Emergency Operators not being able to hear you if you fall out of range from the microphone. We have protocol in place to send EMTs on-site if someone is unresponsive to an alarm. Always better to be safe than sorry!
Wishing you Happy Holidays!
I got Medical Guardian because my balance is way off. I fall very easily and didn't want my daughter to be worried about it every time she walked out of the house. It was easy to get and it's good that it's there. I hardly even think about it.
Sounds like both you and your daughter are happy with the Medical Guardian service! Please let us know if there's ever anything we can do to better your experience.
I have multiple sclerosis. I recently had a fall and was at home alone. The fall prompted me to think maybe I needed some device where I could alert a proper authority or even a family member if I needed to. I did debate between two alert systems because I talked to the representative from a different company prior to having any conversation with Medical Guardian and several times after I had made the purchase, I did reach out to Medical Guardian and every representative that I spoke with were very helpful and informative, answering my questions so I've been very pleased with my decision to go with them. So far I have found it easy to use but I really don't like it having something on my arm all the time. It's a matter of personal preference.
I actually called to let them know I had non-threatening emergency and they tried to reach out to my initial contact person on my list. They could not reach that individual. Medical Guardian really proved themselves to me when the fire department ended up coming to my door. So I feel very reassured that the system I have really is going to work for me especially when I was in communication with the other company, they try to tell me something totally different from what they actually do provide in terms of their service. There was always someone to answer my questions and address my concerns at Medical Guardian especially in a timely fashion.
So far, I don't like it at all because this damn machine stands here with a light on all night. Second, I don't feel that it is adequate for my needs because it has to cover within a certain square footage of the house. I don't stay in my house all the time. I want to cancel the coverage before my next payment comes due.
Hi Catherine. I'm sorry to hear that you are unhappy with your device. We actually sell the Mobile Guardian for people like you, who are looking for a medical alert solution that works both inside and outside of the house. It looks like you spoke with Rita Marie in our Client Services department and that she is sending you information about the Mobile Guardian product. Please let us know if there's anything else we can do to assist you.
My daughter ordered Medical Guardian for me. I have to wear it around my neck which I don't like to do too much but the button is easy to use. However, it seems to take long for them to respond when I push it. I thought it would be instant but it's not.
I'm sorry that you're finding the neck pendant difficult to wear. We also offer a wrist button that many people find more comfortable. Please call our Client Services Team to discuss swapping out your neck pendant for a wrist pendant. You can reach them at 1800-313-1191. Happy Holidays!
My Medical Guardian is okay but I don't like the cord that is around my neck. It's so long and a nuisance to try to shorten it and if I can possibly get someone to put it on a chain for me, then that would be better. The only reason I decided to have it is for safety's sake, in case of an emergency, if I should fall, being that I'm alone by myself because I'm 89 years old. I'm in very good health and active. I'm up and down stairs and I climb on my step stool up into cupboards. I take care of my house myself and I'm in good shape and I even shovel a little bit of snow out the back so the dogs can get down the stairs to get outside. I'm in a good sized house here and I'll never know when I might have a fall. I was planning to send it back and talked to the salesman and was put on hold and then was transferred to Valerie ** and she was very nice to talk with. I'll keep it right now. I was told if I wasn't satisfied, I can always return it.
I needed a medical alert service because of possible falls. The people from Medical Guardian were good. The alert button is okay but I don't like the wrist band. It's bulky and I'm going to change it.
Matthew has trouble walking, scoliosis and an aneurysm in his heart. They thought it would be a good thing for him to have the Medical Guardian for his safety. He carries it all the time on him and has been told that if he has problems to just push that. I called somebody when I had it activated and also talked to the representative named Robert who said that if I needed anything, to call him. So far we haven’t had to use it, but I would recommend it to other people. It’s a good program.
My mother is an elderly and she's alone a part of the time and her balance is not great that’s why she had the Medical Guardian. But we didn't use it. The unit didn't work and the service was terrible. They took forever to respond and then they didn't reset the unit. We've returned it. Poor and absolutely ridiculous. I was completely dissatisfied.
I'm sorry to hear that your mother's system was malfunctioning. Unfortunately, that happens from time to time which is why we recommend that every Medical Guardian client test their system monthly. I see that our Client Services Representative, Tonya, tried to help you troubleshoot this issue on December 4th but that you chose to cancel your service instead. Should you want to give Medical Guardian another chance, we'd be happy to help make sure things go smoothly for you.
I haven’t used it at all but yesterday I said, “I should really test this,” which I did. I pushed the test button. EMTs came so I did it correctly. All the representatives were wonderful. The only thing that I was very adamant about is I don't want a DNR and they said that they would put that in their records.
Glad to hear that it sounds like you are very satisfied with your Medical Guardian experience! It's important to test your device regularly to make sure that everything will function properly in case of an emergency. Typically, EMTs won't be sent over when you are testing and it's important that you communicate that to your emergency operator when you are testing the button.
My parents had a medical condition - they were falling and then my mother fractured something so I ordered the medical alert device. My parents had difficulty hooking it up and when I spoke to the representative over the phone, everybody said it was very easy. They weren't able to do it on their own so they had to have someone come in and do it for them. But it's comfortable as far as they don't realize that it's on anymore. We're satisfied.
I just had it for a couple of weeks. After I got it, I called and the woman put me through what to do to set it up. She was very professional but there were a couple complications. On the top of the thing, the light is supposed to be green and she couldn't get it to come to green. It's white. She had a lot of trouble with that.
I love Medical Guardian. I have the door lock on the outside which I like. You can have one inside but if people can’t get inside to get to you, you might as well not have any. That’s the reason I waited to see something like this come up. Now, I’ve been wearing mine for a good month and I have already recommended Medical Guardian to my friends.
Luckily, we haven't had to use the Medical Guardian alert device. I was the one that actually purchased it when she fell down. She's fine with it and feels more independent and has fewer worries knowing that she can contact someone. Everyone was friendly and our experience interacting with the team was very good. We already recommended them to a couple of people.
I needed a medical alert device because I'm getting old. So wherever I am, if something happens, I can reach them. Before using Medical Guardian, I haven’t used another medical alert service, but since using it, I haven’t felt more secure. Also, I had a lot of trouble at the beginning. Their customer service was atrocious to say the least. I couldn't get through them and the agent who sold it to me kept saying to me, "Call me first, don't call the company," but that was a little unusual.
Then I had a real problem with the unit within the first two weeks. I called them and then I called the tech people. My third call got through very nicely. There was a tech person who said, "Send it back, we'll send you a new one." Since then I've had no trouble again. So I replaced it within the first two weeks I had it and everything seems to work fine now. The watch is comfortable and convenient to wear, but when you leave the property, you have to carry the remote with you. I’m still not sure about the company. But so far I haven't had any problems with Medical Guardian. Yet initially, they have poor customer service.
I decided to get the Medical Guardian alert system because I have vertigo and I'm subject to falling. So far, I haven't used it yet but it's there on the event that I should fall and I'm alone. But the watch fell off. I simply unlocked my wrist and it seems one of the pins got loose or something. I haven't actually put it on for several days and I have a unit that's not working.
I'm sorry that you had trouble with your wristband. We test all of our products before they are shipped out to make sure that these issues won't occur, but sometimes they prove to be a bit faulty from the manufacturer. I see that you called in to our Client Services department on November 19th and spoke with Tonya, who sent out a new wristband to you. Please feel free to re-review us once you have the new equipment!
My father had something previously but it only covered him in the house and he's still an active person who needed coverage outside of the house. We got the other device from the hospital in Roswell. When we expressed our concerns with the coverage from that device, they suggested that we contact Medical Guardian. Now with the Guardian alert device, my dad feels far more comfortable leaving the house and doing what he normally does because he knows he has protection. It has been a good thing for him and has increased his independence. He gets to charge it at night and just carries it with him. It's part of his routine now which is good. It's pretty comfortable and easy for him to use and I've heard no complaints. Everything was great. I appreciate the independence that it is allowing my dad to have. We would recommend Medical Guardian. It would be nice though if they would have some kind of technology that would indicate if somebody has fallen and that his position has shifted dramatically and somebody could get help.
I have Asthma, COPD and emphysema. I tried to get another medical alert device but I thought they overcharged me. I got a better plan going with Medical Guardian at a reasonable rate. I feel safer having it. I don’t have any problem worrying about calling 911 on the regular phone. I can just push the button. It's great with the GPS tracking and a good system. I ordered, paid, and it came the next day. They get right to the point. You call them, and on the same day they're on the phone. Everybody in the team is polite and gives me the information I need.
I haven't had Medical Guardian for that long but it's been very good. I haven't had to use it for an emergency, which is good. But my husband passed away and I live out in the country and I'm kind of isolated. I go out to the barn and different places so I wanted something that if I did have an accident, they could track me. So I went to this one because it has the GPS.
When the Medical Guardian team calls, they have us push the button to see if it’s working. I live by myself so I need a medical alert device. I just want to be cautious. I wear the necklace and then the bracelet at night. Thank goodness I haven’t had to use the alert button. When wintertime comes and there’s snow on the ground or something, then I may have to use it.
Everything has been fine with Medical Guardian so far, except that I was told it would reach a certain distance without carrying the base unit, but it doesn't work for me. I can't walk to the mailbox without taking it along, which is fine.
I needed a medical alert device because my blood pressure bottoms out and I pass out, and I have fallen and gotten hurt several times. We have used another alert system for a while but it only worked in the homes and I wanted something mobile that I could carry with me so I had something on me all the time. So I got the Medical Guardian medical alert device. I wear it around my neck all the time. I was gonna call and ask about the bracelet though because sometimes at night it gets wrapped around my neck and it almost chokes me. But since using it, I get the peace of mind knowing it's there if I need it. Everything has been fine. I've pushed the button a couple times by accident and the Medical Guardian team answered very quickly and were very nice about it. They were helpful and answered all my questions. It's been a great experience. I would recommend Medical Guardian.
I have it for security reasons, that's the way my family feels. I live with my daughter and her husband and they talked me into getting Medical Guardian because my daughter works. She's gone during the day, so is my son-in-law, and I'm here in the house by myself. I haven't had to use it yet but I feel secure with having it and God forbid if something happens, I know that they would do the best they could and get here as fast as they could since I'm here by myself until about 5:30.
The man I ordered it from was very, very nice. Michael explained everything to me. I have no complaints and I'm glad I have it. It's the best thing going for people that live alone. Otherwise, if I was here by myself and I fell, I'd have to stay on the floor until my daughter came home. I'm 91 years old, my balance is off and I have a little trouble walking, and then if I would fall I won't be able to get up. So it's a great thing that it was created.
Was told by sales person that the Med Guardian detect falls. Learned after billing and after receiving equipment that the information was not true. Was told I would receive a return label and that the account would be reimbursed. Label has not arrived.
I've had a very good experience with Medical Guardian. I only got it because my neighbors insisted that I get it. I'm living alone and my balance is not really good. So if I fell, I needed to know that I could get in touch with somebody. There was one time when I accidentally set the alarm off when I was in a restaurant and did not know that I had set it off. I was very pleased to know that the paramedics arrived and that it works just beautifully. I don't mind wearing the watch or the necklace but I don't like having to carry the other thing with me. I also don't like the necklace which I ordered first because it interferes if you want to wear jewelry around your neck. I wanted to get the watch and did have a little trouble getting a contact to do that.
I wear the device all the time. I got bulging discs and it goes to my legs and makes my legs hurt real bad, I walk half bent over. The kids were worried about leaving me by myself so I wear it. Since I had Medical Guardian, they don't call me that often. They were worried about me and they would call me every 30 minutes. Having it also makes me more careful because I don't want to fall somewhere and not be able to call them. You kind of watch your steps closer because I have fallen three or four times. It is a good thing. We tested it and the button works. I had a good experience using it.
I wasn’t happy when Medical Guardian took the payment out without letting me know. Whoever took that payment out at the time screwed up my whole checkbook. I had a few checks that bounced because I wasn’t expecting to pay it until after the first. I had called and talked to this guy and he was rude. “Well what do you expect?” he said. Then he said “When you gave us all your information, what did you think?” I have several other bills that have all my information and I still call them to let them know about the payment. They don’t take it out on their own. When I first called Medical Guardian, this guy was very nice and naturally he wanted to make the sale. But now he turned me off over this payment. And I said, “No I don’t need it.” I have a cell phone and a house phone, so I said “I’m going to send it back.” I haven’t done it yet but I am going to.
Our Medical Guardian is doing fine. My husband has neuropathy in his legs and he falls easily. Neither one of us like wearing the wristband. I thought it was just going to be a band but we both are older and it irritates our skin. But other than that, there's no problem. We had a good experience with their team when I set it up. They are very friendly and very helpful.
I ordered the fall detection for my mom. My mom has a pacemaker. The fall detection device has a battery in it. With the pacemaker my mom has, she can't wear anything with a battery that close to her heart. I called and said I was sending it back. I was given an address in Delaware to send it to. Then a few days later a man called to find out why the device hadn't been activated. I told him I had returned the device and why. He said "yes, your right it shouldn't be used with a pacemaker". He told me that is one of the questions they ask. I ordered online and that was not a question I was asked.
This morning, I talked to a supervisor and they are only refunding $14.95 because the refund is prorated. It cost me over $15.00 to send it back. I was charged $44.95 for nothing. Apparently you are being charged from the moment the order is placed until they receive it back. In my situation I was being charged for a device that was in the mail most of that time and was never even activated. Who knows how long it took to process it once it was received and my prorating stopped. When I called and asked if I would be getting a full refund since the device was never activated, I was told by that person I was talking to that they couldn't answer that question since they don't' work in the refund department. No one told me that refund was prorated, or what the prorating was based on when I called.
As a caregiver to my 93 old mom, getting to the post office is not an easy an task, so I mailed it back as soon as I could. When I told supervisor I think I should get a full refund since my mom couldn't use it with her pacemaker, she began arguing with me and said that wasn't true. She told me it can be used with a pacemaker. When I told her that the man who called said it was true, she told me that I there was no record of anyone ever calling me. She said I only called them once and I had spoken to her. I told her no, I had called 3 times and also did an on line chat and I had talked to a man who called me. She said the only time I had called was Oct. 27th. and that I talked to her. She then hung up on me.
I was calling a customer service number. I DID NOT request a supervisor. Why was a supervisor answering a customer service line? I was a supervisor in a call center and I did not answer the customer line, nor did I ever argue with the customer, nor did I ever hang up on a customer, nor did I answer customer service calls. I only talked to customers when they were escalated to me. I never talked to a customer the way I was talked to today. It seems the customer service people for medical guardian are poorly trained, not very friendly and they don't make notes when you call so there is no record of your calls. The right hand doesn't know what the left is doing and there is no one in the middle. This is scary considering this is a medical alert company. All I can say is let the buyer beware. To me this seems like a very poorly run company.
I had a stroke. At first I thought I've got to get something and that's why I got the Medical Guardian. I was paralyzed on my left side and it all came back. I'm doing fine now. I'm barely aware that I have this system but it's there in case something happens and I need it. I have the monitor in my bedroom and the thing that goes around your neck is in my kitchen. The wristwatch is attached to my bed. If I ever need them, then I'll use them. I have no complaint as I haven't had to use it yet.
Beatrice and me live together but sometimes we're not together in the house. She'll be home alone and I'll be off running around or I'll be at home alone and she'll be off running around. So we figured we better have Medical Alert device especially since Beatrice has fallen several times. I have the watch and she has the pendant. It doesn't bother us at all. The worry is gone.
Ordering process was easy, the technology is good, and customer service is excellent. The Medical Guardian team is very professional. I like the follow up. And they are very friendly. Overall experience: it was very professional, quick, and easy.
I saw Medical Guardian on TV and thought that would be a good thing. Since using it, I feel safer. Their team is real good. The medical alert button makes you feel like you have something if something were to happen to you. I really like it and I’m glad I got it. I’d recommend it to anybody.
I've got bad legs and use a walker. I collapsed at work in April and had to be taken to the VA. My right leg isn't good yet so when I get up, I have awful trouble standing. But other than that, I don't like to go outside because I got to hang on to everything. Medical Guardian is the only thing with that little microphone thing. It's a pain running around with it but it's alright. I got a fall pendant that is okay but most of the time I forget to move it when I need to. The other one I had a better, louder speaker on it and you didn't have to move it around so much. Ii was one which you plug in the wall and you can't take it out of the house and that's why I switched to the Medical Guardian. It's just that I've got several spots in my house that unless I take that microphone with me, they can't hear me. When I am using my bathroom, they don't hear me that well. I took off the pendant and the thing went off. The microphone went off and they got to call me because they couldn't hear me and they can't turn it up. That's the only problem with it.
I got a Medical Guardian because I'm 77 years old and I live alone. I've been carrying it around. Fortunately I have not been able to need to have to do the alarm. I do the test on it to make sure it's working every 18th of the month. The primary reason I took it is that I can carry the base in the carrier and they're with me when I'm driving; I always have my GPS location. Everything has worked real fine and I haven't had any problems with it at all.
I had a heart attack and I had open-heart surgery. My blood pressure has been unstable and I take blood pressure pedals. When I was at the hospital, my heart rate dropped down to like in the 40 and then the nurse comes in there twice because they dropped down into the 30. So I tried to get back up. But my blood pressure was like 90 over something, 80 over 40. It was just a big mess. I have one bypass and I had a stent put in one of my arteries. So one of my arteries is completely blocked up to my heart. They kept me overnight for observation. They hooked up the heart monitor.
I have fallen twice at home and I had to go to the emergency room three times in one week. So I'm a fall risk. I'm 41 but I had the heart attack at the age of 39, Thanksgiving of 2012. My dad had a heart attack this past Thanksgiving and he went like in split sec. He just had a massive one. This is the reason I needed a medical alert service. I have a device from Medical Guardian, the one that you can carry with you anywhere, but when I push the button, it takes some right at a minute or two before it comes on, before they answer me. I don't know how fast it's supposed to do but that concerns me. Then the watch they sent me, I pressed it, it doesn't work.
We haven't had to use our Medical Guardian, fortunately. Their team was very, very helpful in setting up the system. We've had it for a couple of months and test it once a month. I'd recommend them to others.
I fell one time in the tub. I've got back problems and mobility problems so I needed a medical alert service. I feel a lot more secure now that I have Medical Guardian. Their people were very gracious and informed. It was a good experience. Their button comes with a black necklace type and I wear it all the time even when I sleep. I don't like it because it has gotten stretched out to the point that the shortest I can maneuver it is probably close to my belly button, and that's not acceptable. Other than that, everything works okay. It gives me a sense of security and that means a lot to me. When I take a shower, I don't have this lingering feeling of falling in the shower when I have that on, so I don't worry about it as much.
I purchased this product for my 81-year-old mother who had fallen several times. We have found the peace of mind that Medical Guardian brings in know that Mom is covered in and out of her home, or in and out of her state. The customer service has been great and it is so user-friendly for Mom. A great product with great service.
Hi there Randy,
Thanks so much for your feedback. So glad to hear that we've been able to provide both you and your mother with peace of mind!
Myself and my children insisted I get a medical alert device. I wear the Medical Guardian device in the house and when I leave I take it off. The button is unobtrusive and I wear it around my neck. It went off accidentally once and the response was incredible. I had it too low and I leaned against the table and I didn't know it had gone off. I was on the phone and the next thing, there's a knock on the door and firemen are here. So they said I should wear it higher now. They should tell people that it really should be worn higher than just hanging low. But the technology is good and the people from Medical Guardian were all wonderful. I'm quite happy. Since I've had it, I had no problems.
I started out with two Medical Guardian systems because I needed fall protection and a mobile. According to the sales person that I was speaking with then, I had to have two different systems to get that. After I got the systems and started setting them up, I called in for some technical support and they were extremely helpful. I have returned one of the systems because I didn't need it. All I needed was the mobile one with the fall protection on it. The ordering process was a little bit confusing. The sales person that I spoke with wasn't polite. Actually I was just texting back and forth. I wasn't angry with any of it.
I am very unhappy with your billing dept. I received the equipment, but in the meantime, my mother (who this was for) passed away. I sent the equipment back in Sept. like I was told to do by you and in return I would get my $119 back. Nov. 12 I called because I hadn't received the refund. I gave you the tracking # and was told that you have the equipment and would get a hold of accounting to get what refund I have coming. Instead of a refund, you charged me 1 month rental. Please fix this before I have to go to legal means.
Hi there Amy,
We are so very sorry to hear about the passing of your mother! Your family is in our thoughts during this difficult time.
As far as this billing miscommunication goes, in an effort to keep this as easy as possible for you one of our Client Services Specialists will be in touch with you within the next 24-48 hours to help resolve your refund issue.
I originally ordered the fall detector package. When I received it, it did not come with the fall button. I called and they sent out a new one, however, my mother liked the old one, so I called to cancel and I returned the button - this was NEVER set up and NEVER used. When I called to see why I had not been credited and billed for the lower amount of $29.95, I was advised it was because they could not confirm they had received my return. I was told the warehouse was too big and I needed the tracking number. I cannot find that and I want the reduced rate. I cannot help that you have a large warehouse. You need to have a better check in system as I included all the correct info in the package. If I do not get the reduced rate soon, I am going with another company.
Hi there Deborah,
One of our Client Service Specialists will be in touch with you over the next 24-48—I'm confident in that they will be able to work with you to come to a resolution for this confusion!
I've never had to use the Medical Guardian yet but that's a good sign. Overall the experience with them is very good.
My husband had just passed away and my children wanted me to have something that would be with me all the time so they got me the Medical Guardian. It took a while to get here and before it got here, I fell out in the yard so I feel better now that I have it. When I first talked to them he said it would be here in 3 days and then the next time I talked to them, he said about a week but it took 2 weeks to get here. Nevertheless, their team called me to be sure that everything was alright and it worked real good. I haven't had much experience with Medical Guardian but the experience with them was good.
I decided to get the Medical Guardian because I once fell and broke my knee, femur and hip. I'm now in a wheelchair. The device is easy to use and comfortable. Their team was good.
Having the Medical Guardian has been good so far. I've never had to use it though. I'm diabetic and a lung transplant patient. We bought it because I had an episode where I passed out in the front yard. I wear the watch and it's easy to use. I just wish it was cheaper. The technology is good and it's very convenient. Overall, I'm very satisfied.
The Medical Guardian has been working okay, but I do need to push it and test it. I got it because I fall real easy. I have got a cane and use it most of the time and I'm just wobbly. I feel better with it. I keep it around my neck. I haven't had any need to use it but I feel more at ease with it. My nieces and nephews are more happy since I've got it as they don't live close to me. They feel better with me having it. I called them when I first got it and verified that it was working. The team from Medical Guardian knew what they were talking about. The ordering process was quick. The customer service team is good. I had no problem with them. I'm very satisfied with my experience.
I had been using another medical advice but I like the idea where I can take it away from the house, when I go shopping or something. I wear the Medical Guardian device around my neck and keep it there. When I go out, then I take the other part with me. I've been okay with it and the people there do help a lot. It's been a very good experience.
I was very disappointed that the device got its feed from AT&T. They have very poor connection service in my area and do not provide good customer service.
Thank you for your feedback. You sound like the perfect candidate for our Classic Guardian, which is one of our system options that does not work off of the AT&T cellular network. It only requires a landline, and will ensure your safety and protection 24/7.
Please understand as well that when you are a client of Medical Guardian, you will only ever deal with our very own in-house Client Services specialists, and never that of another company's. Excellent customer service is something we pride ourselves on!
In the meantime, I have passed along your information and one of our Client Services specialists will be in touch with you over the next 24-48 hours to discuss the Classic Guardian option for you.
I feel that there are not enough customer service reps. It takes over five or six minutes before there is an answer. Last night I had a problem and try to get a hold of customer service. It was a Sunday night, and I just got tired of hanging on. But information I have states that there is no customer help on weekends or nights. This is unacceptable. I would appreciate a response from you. Thank you in advance for your attention to this matter.
Hi there Marcia,