Medical Guardian Reviews

I had a different device, and I kept hearing other people’s phone calls coming in on it. I didn’t like that. I got a Medical Guardian device that has a red and blue light on it and I wear it around my neck. When I accidentally set it off once, they answered quickly. They called me wanting to know if I was all right. All in all, I feel safe with it.

I signed up for Medical Guardian to protect my mom in case she fell at home. On Dec 21 2018 my mother passed away. I called to cancel the service about a week later and they informed me they could not cancel the service until they received their equipment. I was unhappy with that and right away thought it’s another way for them to collect money when the services are not being used. I didn’t understand why they couldn’t suspend the service and give a window to return the equipment. The representative said, "We don’t even know if your mother is deceased." REALLY?!?! During my time of grief? I was so offended. And quite frankly the reason I want to cancel is beside the point. The service is in my name and I want to cancel it.

I researched online and got the Medical Guardian alert device. But we are concerned because the charger is not keeping the device charged long enough. Although we are satisfied, we need to get our charger right.

I live alone in my townhouse and when I fell in my kitchen off a little step stool, I couldn’t get up. I fractured my pelvic bone and broke the sacrum bone. I could not get to a telephone, so I was helpless. I laid on the floor for a little over two hours calling for help before my son just happened to come by and according to the doctors, the fact that I was not able to get up and I laid there for so long was the most damaging part of it. I was in the hospital and then I spent a month in a physical rehab center till it healed and I could walk again.

Loved the idea and were willing to pay the higher monthly cost to have a 'smart watch' where we could communicate with mom. Everything and everyone was wonderful for 2 days. 1) Watch battery that was supposed to last 48 hours didn't last even 12, powered off at 30 % because we used the watch feature (time) 2 or 3 times throughout the day. We were told because we had 4G Att service (they never asked) and the watch only used 3G. 2) We were sent a watched that had been used before by someone before (we discovered this by looking at the call log when we signed up for the care team). Lastly they would gladly allow us to return the watch but we had to pay for shipping. I will be contacting Better Business Bureau and any other review service I can find because of these dishonest practices.

I was falling once in a while and my niece thought I should have Medical Guardian. I wear it around my neck and my niece checks it once a month. One time I was out and I had a box out in the porch. I got the box against the switch, and I picked that box up and carried it in. By the time I got it unloaded, the firemen were here. It seems to be working and I'm happy with it.

I ordered a monitoring service from Medical Guardian and received a confirmation which had my address wrong so I e-mailed the salesman right back with the right address and he e-mailed me back that he had corrected it. He did not. I called Customer Service and was told that I had to pay $350 for the equipment even when they mailed it to the wrong address. Then they send me another unit without asking or telling me. I called FedEx to trace the package and they said for me to call Medical Guardian and tell them they need to call FedEx with info on the order.

My friend and I ordered Medical Guardian devices. It came quickly and was here in a week or less.

After my husband died, I felt like I needed something to rely on in case I would fall. I got a Medical Guardian and I feel more secure now. I wear the device and while it's fat, it's not heavy. I've also had nice interactions with the team members. I would recommend Medical Guardian.

My kids were worried about me. I live alone and I'm elderly. So I got the Home Guardian and most of the time, I don't even think about it. It's fine. In fact, it's good to have. If a person has any doubts, then they should get it.

I’m 74, I live alone, and my son worries about me. I’m not weak, I’m healthy, but everybody can fall. Medical Guardian is my first medical alert device and we got it only because it had the watch so that I can wear it on my arm although I don’t like it. It’s plastic and it makes my arm break out in sweat. It also makes my skin get red so I can’t wear it. For the one that’s around the neck, I’m gonna have to go get a silver chain and put it on because the ugly black rope it’s on is awful. I don’t like any of their products. I wish they’d be a little nicer looking. Instead of plastic or rubber or whatever the watch is made from, they should use something that doesn’t bother the skin. Other than that, they are fine.

Medical Guardian makes me feel safer since I live by myself. I had fallen several times before and one time, I wasn't able to get up. Now, I have the device around my neck and it is real handy. I even wear it in the shower. One day, I was carrying something out to my garage and I must have held something up to my chest. When I came back to my house, I heard this awful siren. I wondered what was going on. They kept asking if I was okay so I thought, "Well, I guess I tested it out." So I was okay that I accidentally set it off.

After I fell and broke my arm, it was my son’s decision to get a medical alert device. I wear this one around my neck and it kinda gets on my nerves hanging around my neck. But I go ahead and wear it. Overall, it’s all right. The experiences I've had were the two times that it went off accidentally and Medical Guardian did call me back. One time, I was leaning up against the steering wheel and it went off. Another time, I was carrying groceries in and I didn’t realize I had them up against the device. It went off then. When they called, I told them what happened. But if I had needed them, I guess they would’ve been there.

My wife has Parkinson's and she's in bed. She was afraid that at some point, she would need help and I may be sleeping. We got a Home Guardian system from Medical Guardian and now, I feel better that my wife has the device. She has a wristband for it that. We tested it and it worked.

My doctor led me to get a medical alert device for my medical problems, safety, and since I live alone. I have both the ones I wear around the neck and wrist. They also sent me something for voice activation but I'm gonna return that ‘cause I don’t think I need that. The medical problems have been taken care of now and I haven’t needed the devices. Still, everybody’s been very nice.

I had fallen twice and was in the hospital a few times for it. My daughter and my son said I had to have Medical Guardian, and I feel more comfortable having it. I have it around my neck, and though I don't have it on at night, I have it hooked on my bed. I haven’t had to use it, but I am very happy that it’s here just in case something does happen. We lost electricity one time in a bad storm and it went off for a few seconds, but it came right back on.

At my age, I got a medical alert device for security purposes and Medical Guardian looked like they had a better rating than any of the rest of them. I've got one that has GPS. That way, I can wear it when I go away from the house and I go shopping. I wear the one on my wrist and I feel more secure. Then I also always put the deal in the pouch and wear it on my waistband. So if I accidentally hit the device, I'll hear it and know I've hit it. I've never had to use it in an emergency but I never pull it off of the wristband because you can wear it in the shower. If you happen to fall in the shower, you can still use it. I've accidentally hit it a few times and I'm also supposed to check it each month, and they're always really nice when I call.

I was afraid to leave my sister alone and she doesn't understand how to use my telephone. I only have a cellphone and I don't intend on getting any other kind of phone, and she couldn't understand how to use it. She needed something in case she got sick or hurt. When I was told that the Medical Guardian is only $35 for 2 medical alert systems, I got them. We check the systems every month to make sure that they're operational. My sister hasn't had any real reason to call a doctor yet and I'm happy as a lark that we never use it. But should she ever need it, then she's got it. It's important that we've got it when we need it. Also, it makes me feel a lot safer and a lot freer, so that I can walk away and do other things while she's at home by herself. I have recommended Medical Guardian to several people as well.

I was never afraid of falling since I expected I wouldn't. However, I had fallen down twice and talked to my friend who knew I had fallen about getting a medical alert device. He said I was foolish not to get one. With my Medical Guardian, I feel safe. However, it has a poor design and I'm afraid that it will fall off when I fall down. It has plastic straps on it instead of leather and plastic is smooth. I have to readjust it seven or eight times a day to make sure it doesn't fall off.

I ordered Medical Guardian for my parents and after having it for a month the Bluetooth device was not working properly. I called Medical Guardian and they said the only way to resolve the situation was to get a different box that hooked up to a landline. So I ordered that box thinking that we could keep the original watches which were very nice. When this box came I found that we had to use these cheap rubber band watches that fell apart instantly. When I called they said those were the watches that came with that box and there was nothing else they can do so I canceled the service. I immediately sent back all equipment and two months later we still had not received a refund.

I live alone and so my children wanted me to get a medical alert device. The first one I had was giving too many false alerts so I wasn’t satisfied with it and I only had it for a short time. Then a couple of other people I knew had the Medical Guardian and they were satisfied with it, so I switched. However, I wasn’t sure my Medical Guardian device was working right the first time I tested it. With the first device I had, the other agency would respond as soon as I pressed it. The Medical Guardian device, on the other hand, takes a little bit of time. I thought that maybe it was not going through and I would think that I might get panicky if I really had something going on and I was waiting for somebody to answer. Still, the team answered, took care of anything, and they were fine. While I haven’t had any problems and I haven’t had to use the device yet, it’s good to know that it’s there in case I need to or something happens when I’m alone. I am satisfied with it.

My Medical Guardian is hooked up and ready to go. I have the device around my neck and it has made me feel safe thus far.

My kids are afraid to leave me alone, so I tried Medical Guardian. I wear it all the time, on my neck or on my wrist, but I don’t like either of them. The necklace is too long, and if you move it a little fast, it gets out of place. Also, my hands are bad and I can't push the button that well.

I have the wrist kind from Medical Guardian and it kind of irritates me. It makes me itch up under there. I wish I'd had gotten the necklace. But other than that, so far, so good.

My son got me the Medical Guardian device, and I wear it around my neck. I feel safer having it.

I'm disabled and I'm on a wheelchair. Someone got me a Medical Alert Device and I wear it as a necklace. It's on a cloth chain and it's really soft. It has given me a little more peace of mind.

My father is a stroke victim and he falls down. We've had Medical Guardian for about a year now and their response time was good. They were the best of all the people I called. But we're gonna be cancelling it because my father is moving into a retirement home.

I’m alone in the house and if I fall, there is nobody to pick me up. Aside from that, my daughter-in-law wanted to get a Medical Guardian device because of my age. I like it because you never know and it’s nice to have that security. I wear one in the neck and another one on my wrist. They don’t bother me but the money that I pay does because I heard that some give you this and there is no payment.

I live by myself and I’m 72 years old. I don’t have any family here, but my neighbor checks on me a lot. I came close to falling in the shower once and it prompted me to get a medical alert system. The necklace gets in the way sometimes, so I got the band, but if I wear it too long, I get this rash on my arm. I try to go back between the two and not wear the band too long. I’ve had the electricity go off once and it came back on. I tested the device and it seems to be working fine. Medical Guardian responded right away and they were very good about it. I like to wear the band especially if I’m in the shower. That way, it’s right there on my arm in case I fall. When I told my neighbor I had a medical alert system, she was really happy. It made her feel much better.

Received a Freedom Guardian watch for my mother. It had many issues and finally set off the alarm 12 times in one hour and couldn't be reset. She was instructed to call and have a new one sent out. They recorded her saying yes to send a new mobile Guardian out which was not the same device. When we received it we realized it was the wrong device. I called 3 more times and 10 more days to get the correct device and then we were charged for the wrong device and told because she was recorded agreeing to it they would not refund it. Would highly recommend not paying for a whole year in advance or leaving your card on file because you will get charges you didn't know you had. Sad their customer care people are not trained in talking to the elderly and making sure what they are agreeing to instead of just making a sale.

Medical Guardian called me and asked me if I wanted to try out a medical alert device. My brothers have been thinking about getting me one because I fall. The last major fall I had, I broke my hip and I had to have surgery. I have home therapy and we decided to get it in case I fall at my house by myself. My family works during the day and if I needed help, all I have to do is push the button on my watch and then, I could get help. I’ve heard people lying when they fall and I thought that it would be better to keep it than let it go. I accidentally pushed the button and I told the Medical Guardian staff that everything was okay. When I first got it, I lived at one residence and then I moved to my present location. We had to unhook it and it kept going off between the two residences. I called them back and told them that I was moving and we found a new place to plug it up here in my new apartment. They responded quickly during the accidental pushing.

I live alone in a senior community and my sense of balance isn’t as good as it used to be. I looked on the internet and it seemed like I could take Medical Guardian with me. I wear one around my neck and when I’m wandering around my two-bedroom place, I have a sense that if I fell and if I couldn’t get up, I could push the button and it would call them and then they could call my daughter to come and get me. If I’m out somewhere in the car and something happened, I have a device that I can just press and reach somebody. I have a friend who bought one because of mine.

Customer service was awesome, what I have problems with is the return/refund. Bought this on 11/27/18, for $141.35 for a Christmas gift, mother did not want it so paid to send it back before Christmas. Never activated it, and received a return refund of $32.38 on 1/28/19. So if you're not sure about getting one DON'T order one till you're sure. It'll cost you $100+ with all the pro-rated & restocking fees & such.

Since having my Medical Guardian device, I feel better, but my family feels a whole lot better now. I fell 18 times before and I got the device in case I'll need it. My experience has been good.

We live out on a farm near Juneau, and often my husband has things to take care of somewhere else. And so if anything happened to me, at least I’d have something I could depend on. Knowing I have my Medical Guardian device I feel more at ease. I'm 89 and I would recommend it to a friend my age.

My father-in-law and mother in law had a medical alert device but it was screwy. My father in law had dementia and he would love to press buttons and he pressed his button a lot. The nice people would come on and ask if he needed something or if he fell. And 99% of the time, it was always a false alarm. Then when it was a real alarm, they took so long to answer the phone. I don’t know whether it was understaffed or a bad time or that the person wasn’t trained. But I ain’t paying the money that they want if they’re not gonna perform and help me feel satisfied that I wouldn’t have to be here 24/7. That's why we changed over to Medical Guardian.

This company repeatedly defrauded my handicapped elderly mother out of thousands of dollars. It took investigations from Bank of America, and months later this sham of a company who never once delivered a product to my mother insisted on defrauding her out of her social security check. We will gladly provide documentation of all this to help ensure that no one else falls victim to this company.

I fell down out in my garden. I have arthritis and I couldn’t get up. I went to the doctor and he recommended some therapy. The doctor also had someone come to the house and those two people that came were excellent. Their attitude and patience in showing me how to use the Medical Guardian device impressed me. I don’t like the rope on the necklace thing. It's so long but it’s okay. When the device went off accidentally the response time was so quick. It gives me some security knowing that if you’re alone and you fall, someone’s there.

I'm very independent. I live by myself and I'm always by myself. But I fell down in the apartment twice and they had to take me to the hospital. From the hospital, they sent me to a rehab center and I was losing my balance. So my son gave me one of those medical alert devices. He was very worried about what happened to me because that had never happened to me. They had never seen me in the hospital before. That made him so scared.

My niece got Medical Guardian for her husband and after I fell, I also got one. I used it about a month ago and the fire department came. But there's a thing on the door with the key in it and nobody gave the fire department the code to get in. It caused my son to drive up. But the response time was good and I feel safer having the device. My experience with Medical Guardian was good and I would recommend it.

I’m very satisfied with Medical Guardian. My husband passed away and my kids thought I needed it. I've had it for a year now and so far, it's been fine. I have the wrist one and it’s comfortable.

I am 82 and my two daughters live at least half an hour away from me. I have very wonderful neighbors, but I would feel more at ease if I had something right at my fingertips. I wear the Medical Guardian wrist watch and it’s very comfortable. My only concern is that the apparatus where I would have to speak into is located in a different room from my bedroom. So, I don’t think I would be able to get to speak into the machine if there was something happening. But my daughter tells me that Medical Guardian will come just by pressing the button on my wrist watch. I feel very safe with them and I have given their number to a couple of my neighbors.

I had an instance before where I fell and it took me two hours to get to the phone to get my daughter. I fractured my hip in four places, and I couldn't move. So I got the Medical Guardian and I wear it around my neck. Now I feel very safe when I get up in the middle of the night to go to the bathroom.

I wanted the device that you can put on the wrist, but the top of it fell off of it right off the bat, so I don't use it. Medical Guardian is all right, but it's pretty expensive if you're not gonna use it. I'm not gonna renew it again.

If I fall, my legs won’t pull me up and I cannot get up, so I needed a medical alert device. My Medical Guardian alert device is good and it’s okay to wear. I wear it around my neck, but when it bothers me I put it on my wrist. I’ve used it one time. I fell down and could not get up, so the Medical Guardian people came and picked me up. They were very nice. When I needed to call them, their response time was great and they were here within 10 or 15 minutes.

I’m handicapped and occasionally, I have fallen at the backyard and had to sit for a few minutes to get myself back up on my feet. I was a little bit concerned that if it happened during the winter or at night, something terrible could happen and it might be too late. So, I decided to get a medical alert device. I had seen a couple of different ones and I kinda liked the commercial for Medical Guardian. It looked like it was something that I could use, so I went with them. Having the device gives me a peace of mind that I can get ahold of somebody if I have to.

I would recommend Medical Guardian highly to anybody. My device makes me feel safer and more secure. I can just press the button if I need them.

I had a leg amputation and I feel more secure now that I'm using a Medical Guardian device. I used it one time when I was having a hard time breathing. They answered and got the ambulance here for me. It takes them a minute to respond every time I try that, but they’d come up and then somebody would get back to me.

I don’t have balance and I can’t walk or step at any place without a walker. I now have Medical Guardian and it makes me feel safer to go anywhere. I wouldn’t go anywhere without it. I’m very comfortable with it and I sleep with it too.

I was fainting and I was bleeding, and I’m now a widow. So, my son decided that I need a medical alert device and he insisted on wanting to buy Medical Guardian. I told him to go ahead then. Since having my Medical Guardian device, I have peace of mind. I could take it anywhere I go. Whereas, the one I had at COAST was only in the house. I’m very satisfied with Medical Guardian. It’s really a good product.

I’m on a walker, and I was worried if I fall or if something happens ‘cause I have fallen before. I checked out several companies and I thought that Medical Guardian's service was the best. I had some questions one time and they were very helpful.

My son picked Medical Guardian for me. He got the reference and he like to see what the people said, so he picked it. I wear my device as a bracelet and it's comfortable. I have a hard time walking and so far, nothing have happened. But hopefully, everything is gonna turn out okay. I secure that I have something like this.

I had a small incident and my son had to take me to the hospital. And then he got the Medical Guardian for me. I have both the necklace and the wrist and they're fine. It did go off once two months ago. I was able to get to it and tell them that I didn’t need them. It was an accident.

I can’t walk and I can’t stand. So, if I have to be in a different place, I fall. We’re doing great with Medical Guardian. We really like it. It’s very effective, and it helps us out a lot. I wear the one around my neck, and I don’t even know it’s there. I’ve had to use it twice because I fell and I couldn’t get up. Medical Guardian's team responded within minutes when I pressed the button. We were very pleased. I would urge my friends to get Medical Guardian.

I was 94 at the time I got my health button from Medical Guardian. Though I was in fairly good health, one could never know when they might fall and it would come in handy. Medical Guardian seemed to be a legitimate outfit and their reps were pleasant enough. Everything went smoothly. I tested out the button one time and I got a response. It’s reassuring to know I have the button. It's a valuable asset for people who are living alone and have health problems.

I’ve been falling and I decided I need a medical alert device. My daughter found Medical Guardian on the internet, and she recommended it. I've had it for three months and I feel more secure now. If I’m out somewhere and I fall, I feel secure. I checked it one time but I wasn’t too sure about what was going on. I had to press it several times and it squealed really loud, and it didn’t seem like it was working. Other than that, the representatives from Medical Guardian have been fine. One time, I got my device on my belt and I dropped my pants too fast that it sounded like there was a fall. They reached out and I told them, “No, it wasn’t that. I had dropped my pants too quick.” The rep said okay and asked if everything was okay. That was a good response.

My husband looked up several medical alert devices for me since I've been falling. He picked out Medical Guardian and I've had it for about 3 months now. I've been using the one on the wrist, but I think I'm going to use the one around my neck. My husband is home with me all the time so I only really need to use the device when he's going out, which is rare. When he goes out, I sit on the couch with the watch on and my computer and I don't move. I don't take any chances.

I’ve got a necklace from Medical Guardian and when I leaned over the sink, it touched the sink since I'm short then it went off. Medical Guardian's reps started calling right then and that happened twice, so I decided to get the bracelet. I accidentally touched it the other day, too. My neighbor called me and said they were trying to get in touch with me as the device had gone off. So, I tried to call Medical Guardian but the ambulance came out here already. I told them I was sorry and that it was my mistake. The one who came out said that he'd rather come out here and hear me say that than come and have to drag me in, so he was very nice.

Here in California, we have certain days we can water, otherwise, we can’t because of the drought. I was in the backyard on a Sunday evening watering, and I put the sprinkler down. I wasn’t pleased with its placement and I reached down to adjust it. I fell, and then from that point on, I could not get up. I lost my balance. My sister-in-law in Santa Maria had Medical Guardian, and we had been talking to her about it. But for one reason or another, we had not gotten around to it. We were just putting it off because other things were happening. But my daughter, while I was in the hospital, ordered my Medical Guardian device. I went to the hospital for about a week and then I was in the care facility for about two and a half months. It was about December when I started using it which was after I got out of the care facility.

My kids and I wanted me to get a medical alert device and so now I wear the Medical Guardian bracelet. I didn’t think I’d like the one that goes around my neck as that gets in my way. I did set it off once but it was okay. It’s the plugin in my kitchen. Now, I really feel safer having it.

My son researched and said that Medical Guardian was the top-selling company. I didn’t realize the limitations I would have on it then. I don’t use the necklace at all because I don’t like the band that’s around it, so I just have it on my wrist. But when I go out, I don’t take it with me because if I push the button, it’s gonna contact the base at home, or the telephone would call but I’m not there. So, it does me no good away from my home, or if I fall. I’m 81 going on 82, and all that could happen. Even if I take the base to California, where I go every other month, it’s not gonna work there any differently. I'm very dissatisfied. It's not that they're not a good company, but I don’t think it meets the needs. I want something I can talk directly into, and not pushing a button on a wrist and then having to go to my back bedroom to where the base is.

I would definitely recommend Medical Guardian. I live alone. I'm in a new state and I didn't know anyone here. I do now but I thought getting a medical alert device was the smartest thing to do. At the time, I happened to see that Medical Guardian was running a special, and I got it. Since then, I absolutely feel like there's somebody there if I need them. I accidentally set off the device several times, and the response I got was good. It was disconnected yesterday and I didn't notice it. When I finally got back online, they called right away to make sure I was okay.

I was having a few falls, and I thought it would be a smart thing to get some help with avoiding that. The Medical Guardian prices seem to be quite reasonable. I've set the device off twice, and their response was very quick and it’s very good for that reason. But now, what I've realized is Medical Guardian is only okay as long as I'm home. If I were to be out and something would happen, that wouldn't help me very much. It's a disadvantage.

I have a form of diabetes known as LADA. It's very severe and classified as 1.5. With its price, Medical Guardian seems like a very good deal. However, it doesn't offer some of the things that I personally would prefer that it did. I haven't had to actually use it because with my LADA, I also have what is called "hypoglycemia unawareness". I'm incapable of punching buttons when I'm passed out so nothing does me any good unless it calls for help when I pass out. Other than that, I've actually found that it gives a sense of comfort because I know that should I need any help, they're gonna be alerted when I hit the button. At the back of my mind, I can use the device to talk to people and ask for an officer or a fireman. Should I pass out in public, people can push the button and summon a paramedic without having to find their own cellphones. Obviously, it's not the solution to my problems, but it helps because it gives me that little extra edge of security in the long run.

My daughter got Medical Guardian mostly for my wife. She had fallen about 10 times in the last two years. Then I also had a subdural hematoma and I was gonna be going through rehab. My daughter wanted to make sure I was okay. The one time that my wife did fall, we saved her laying there for a couple of hours. About a year ago, she fell and laid there for a couple of hours until somebody came home. We were very happy to have Medical Guardian at that time. I was about 10 minutes away from my apartment when the phone rang. It was some guy telling me that I better get home. My wife had fallen down in the bathroom. I was there within nine minutes and we got her up and about. That worked out fine. You just have to fall once and lay there for three hours then you would wish you had Medical Guardian. It's working for us and I'm very happy with it. It's a good deal.

My mother had some heart issues and ended up having a pacemaker put in. She's 88 years old and we wanted to make sure she had help if she fell down or if anything happened and she needed any help. From some of the stuff that I've researched and heard about Medical Guardian, I thought it was a good system. So we made the decision to use this one and my mother has gotten along really well. She hasn't had any troubles with it at all. Anytime they have called me and checked on it, we haven't had any troubles at all with them either. I'd recommend it.

I had developed some heart conditions and I live alone. My children prevailed on me and convinced me that getting Medical Guardian was a thing to do. It's one source that would serve people's needs in similar situations. It's strictly there to alert someone should I be alone and find myself in desperate straits. Someone answers right away and that's all I can ask. I pressed it about two months after I had it and then again a month or so ago. When I got a response, I told them it was no emergency and that I was checking the system. They were fine with that so everything was good.

I've had this for two months. In trying to test it, I get nothing. I got a call from customer service after I finally got through and explained the problems. She gave me a number to call with three choices of numbers - customer service, etc. I called e times and all they said was "Can't hear you" before anything else. I tried the button 3 times again. Ten minutes later I get an answer telling me to call a different number. She put me through to customer service. Music played for about 10 minutes. I had told her, "Cancel my service. I'm paying for nothing." No response yet.

I got a Medical Guardian device after I had a stroke in May. I test the device regularly to make sure it's working. In fact, I just tested it a couple of days ago. Medical Guardian said they were gonna connect me with an operator, but it took seven times before I got an operator. I'm not really happy with it right now.

I order Medical Guardian for my mom last year after speaking with a representative explaining my mom's need. They told me there was no obligation to renew since I purchased and paid for a year of service. My mom decided she doesn't need the device anymore and asked me to cancel which I did. I called and requested for the service to be terminated. A few months later I received an invoice for $356 telling me the account was overdue.

My client ordered a Medical Guardian device. It never arrived. Eventually, she forgot about it. Today, in the mail, she received a FINAL ATTEMPT letter demanding $1,078.65 for the device and an additional $350.00 for the missing device that she never received. What a scam. They will not be receiving a penny. But, as their attorney, I shall be contacting the proper agencies to further investigate Medical Guardian.

My fall detector goes off if I'm sitting in the recliner. It goes off when I move around in my wheelchair. You have my daughter my main contact, yet you call my dad when something ALLEGEDLY happens. I have fallen multiple times and the fall detector does not go off. We need to make some adjustments expeditiously or I'll go to another vendor!

I’m living alone in a house in Bridgewater and my daughters prompted the Medical Guardian alert device. I feel secure with it in case I happen to fall because I’ve got it on my wrist and I could push the button. It’s something I keep on constantly and it’s a safety measure, but I've never had to use it.

Purchased MG device w/ free trial and fall detection & seemed to work great for 2 days. Hired in-home care so returned within 5 days & never signed up for service. Hounded ever since despite written replies and multiple calls to stop. #**.

Sunday a week ago I researched and asked Medical Guardian for information concerning their product for my 93 year old mother who is still living at home even though she is hearing and visually impaired. She also has difficulty walking. I paid extra for speedy delivery, insurance, and ordered/paid for the product for one year. I found out five days later they delivered it to the wrong address and had written down an incorrect telephone number! The product may be great but customer service is a negative 1.

My mother had signed up for the service for peace of mind. After she unexpectedly passed away, four days later I notified Medical Guardian. They said fine and return the equipment. I sent four emails complaining that I never received the shipping info. and let it go as I closed her estate. Now I received a letter saying they need a death certificate and they would charge me another year of service and $350 dollars if the equipment is not returned. Of course I called and noted my emails, calls, etc. They truly don't care and just want to charge for more service and cheap equipment. I cannot recommend this company. One would think in their business that people die and they should streamline the process to stop the service. Not all families know every detail of every bill and service a loved one has.

We purchased the service for my 81 y/o mother. She had the alarm service with the GPS tracker. We were told to call the company to test each month to make sure everything was working properly, which we did. The pendant was hit or miss to start. The volume on the device was so low with no adjustments you couldn’t hear anyone talk. We had to call several months about the problem and it was never fixed. We tested several months where they did not answer the call and we had to call back several times before we could get an operator. (Thank God it wasn’t an actual emergency).

First off this review is based off my experience with their reps not the device itself. I received my unit 10/10/18 - 1 base unit, a watch, and lancet. I had several conversations with my sales rep, I will leave his name out, about what I was looking for and what I needed prior to purchasing. I told him I would need about 4 extra lancets and a couple extra watches. At the end of our conversation prior to me making the purchase. He told me, he would have the extra lancets and watches shipped with initial unit, at no extra cost.

I'm 95 years old and I live alone with all of my problems with me. At this age, I hate not having something around that makes me feel safer so I got a medical alert device. Having my Medical Guardian around my neck has made me feel a little safer. However, the cable that I put around my neck to which the alarm is fastened to pulls apart. It has a snap on it which keeps coming apart and popping out all the time. So, when I wear it around my neck, lots of time if I don’t have my shirttail in and it comes awry, it falls onto the floor. Also, there was a time I set the alarm off by mistake. I was sitting down with a tray on my lap and I pressed the tray against my chest. It caught right on the button and off went the alarm. I got a call right away. I'm satisfied with my Medical Guardian and I would recommend it to anyone.

I love Medical Guardian. They rock. When I googled, Medical Guardian was the first one that came up. They've been so nice and the response time has been great. When I have fallen, they were right there. They were spot on. My sense of security now is 100%. I would not go without them. I tell my friends to buy this device as a Christmas gift for their mom or grandma.

I got the Medical Guardian Home device and I wear it as a necklace everyday. It doesn't bother me and I feel better with it. I feel safer. I got lymphedema in my legs and I fall. I fell twice this year and twice last year. I was afraid I’d fall because I live by myself. Medical Guardian gave us all peace of mind to know that if somebody tries to break in on me or if I fall and can’t get up, I’ll have that in the middle of the night because I don’t sleep good and I’m up all hours of the night. I have also tested it and I liked the response time.

I was told the watch/bracelet had GPS tracking and that it would be able to locate my wife who had Alzheimer's if she were to wander. Turns out the rep was wrong. The wearer would have to depress the red button on the side of the watch in order to transmit their location. An Alzheimer's victim wouldn't be able to do this. So I called for a refund and was told it would be done within days and to just keep the watch. I told them I did not want the $99. watch. The rep said, "Keep it anyway, we'll still refund your money." Weeks later when checking on the refund I was told I had to return the watch first. I did and still do not have the refund. Ridiculous for them to advertise that the watch will track people with dementia. And, their ad should disclose how it works so people less proactive don't get stuck with this article.

Nancy was falling. Once, she fell out in the garage and laid out there about five hours before anybody could find her. Now that she has Medical Guardian, she feels better and so do I. She has the watch, a pendant and a lockbox. And we hope it’s gonna work out well. So far, we’re pleased with Medical Guardian. We know there are other services out there but we think we’ve got the best. We made the purchase after seeing their consumer rating. Also, it did not require a long-term contract. Dealing with their team has been a good experience as well. I’m located here in Philadelphia and they’re headquartered here. So we’ve had no problems with them. Their response was also very good and professional.

I had some serious falls and couldn’t get up. I had to call the 911 and they came and broke my door down and took me to a hospital. So my son ordered the Medical Guardian and I feel a little safer with it. I'm very satisfied so far.

I received an unsolicited call from one of your representatives. They were wanting me to upgrade my service using a pager type instrument that could monitor me anywhere I went. This would only be an additional $10.00 a month. I agreed to TRY it. Within a week $90.00 had been charged to my account. I have not tried it and feel robbed of my right to decide whether to keep it or not. Right now I will be returning it and demanding a refund based on the way this was handled.

When my father-in-law was in the hospital and had congested heart failure, we wanted to make sure that if he walked, he could hit a button in case he would fall. So, we got him the medical alert system with the GPS from Medical Guardian. When I was doing the research at that time, they had the best ratings. We also liked the distance covered by the device. We wanted to make sure that if my father-in-law would be walking, it would work. And we got him the Mobile so that he can wear it on his belt or put it on his purse. Our experience with Medical Guardian was very good and very easy. Everything got sent out to us very nicely, too. I would recommend them.

We have had trouble with keeping our device charged. When we get it charged and push the button to test it, it takes an extraordinary amount of time for an operator to answer the call. If my husband is having trouble breathing, he would have passed out by the time the call is answered.

I've used the service for a few months and couldn't be more satisfied. It's a constant relief to wear the device and when I check in every few weeks to be sure all is OK I always get a pleasant, concerned person who responds quickly to my call to offer help. Highly recommended!

I have been having a problem getting my pendant "seated" first or second time. I have to "play around" with it to get it to charge. I charge my pendant every night and very rarely does it start flashing on the first or second try. I am disabled and unable to unplug from electrical outlet every night. I have tried wiping off the contacts, but nothing seems to help other than putting it in several times and trying to "rock" the pendant back and forth. Seems like something else could be done. Thank you.

I had a problem with falling and we found out it was because of my heart. Once I got a pacemaker, I stopped falling, but at 81, I still need a medical alert device. I feel safe having Medical Guardian. I should be happy that when I do fall, I have a medical alert to be able to contact and have someone to come and help me or get me to a hospital. I got the Classic device. Sometimes I wear the pendant around my neck, and sometimes I wear it on the wrist. When I go out, I take the one with the "call" feature. I put it in my pouch and take it with me because that's the one I could talk with and they could talk with me. I'm glad I got it.

They took my money before I was even off the phone. They could not get the watch to work correctly, after 2 weeks I gave up and can't seem to get my money back. They keep saying up to 30 days to get the refund. PLEASE how old is their system? DO NOT BUY FROM THIS COMPANY. I would rather have my mom walking around on her own than to have these ** help any more.

One time I had a heart attack and so I needed a medical alert device. My children got me two from Medical Guardian. One of them is worn around my neck and the other is around my wrist. However, I usually use the neck model now because I don’t want the plastic band on my wrist. It's plastic and if I perspire under it or have it loose enough so that it can breathe, it slides around which is not right. Still, I feel more secure with my Medical Guardian device. Other people should go ahead and get one.

MG contacted me and all is well. Happy to say I'm a customer once more. The 2 way communication with an operator is quick, loud and clear. Thanks for the quick response and resolution.

I live by myself and I have heart trouble. My son got me a medical alert necklace from Medical Guardian and I've been feeling more comfortable with it. I feel safer because I’ve got something to contact somebody if I fall and can’t get up. I recommend this company.

Medical Guardian has me given peace of mind in knowing that I have a fallback. I try to go to the farm most I can and I know I got backup okay. Although this pendant is not designed to stay where it’s supposed to be, my daughter and I have tied knots to overcome that problem. I punched my device one time by accident and it alerted me. My cellphone was the first up, and I just told Medical Guardian everything’s okay.

I was always setting off the necklace that I had and I didn't care for it so we decided to go with Medical Guardian. My daughter did some research and found that to be the best one. I wear the device on my wrist and I’ve had it for three months. I like it and I have no complaints at all. It feels smaller and it fits better where I have to put it. It would be a good idea for my friends to check into it and I hope they’re as happy as I am.

Medical Guardian could be beneficial later on if I need to call. Plus, it’s good for when I’m away from home. Having that service makes me feel safer for somewhere, and when we need help right away, we know that they can find me. When I tested my button, Medical Guardian's response time was quick. So far, my experience has been fine.

Evelyn doesn't get around well by herself and she's pretty much housebound. She knows she's not supposed to get up but sometimes, she does. So the Medical Guardian device was a precaution for her. We checked it out when we first got it. And It doesn't bother her when wearing the device around her neck. However, we were supposed to get the lockbox, which we never did. I reached out to them about that because we're getting charged for it. It's disgusting when you order and pay $37 a month for something, but you don’t get it. Then you call, and they tell you they’ll ship it right out, and you still don’t get it three months later.

My wife and I are having falling problems, so my son got us a Medical Guardian, which I wear around my wrist because I have a pacemaker. The lady that checked my pacemaker said that if we had a device like this, was it’d be better if I didn’t wear it around my neck because it could get over my pacemaker and might cause it to act up. I’ve gotten used to wearing it and I’m completely satisfied with it.

I had a heart problem and the doctor recommended Medical Guardian to me. I've been using the device for about a month and as far as I know, the sense of security is okay.

My kids were nagging me of getting a medical alert device because of my medical conditions. And I live alone so they were afraid I would fall. I looked at Medical Guardian. I went online and it was one of the top five, and I kinda trusted that. I always looked at the negative first and then, I looked at the positive comments, and I was impressed. I called them and I got a device immediately. It was easy to set up, and I’ve been wearing it ever since. I accidentally used the button within the first week. I was at a Mexican bar reaching across the table for guacamole, and I accidentally pushed the button against the table. And Medical Guardian's response was immediate. I spoke with their representatives and they were very friendly. I also know other people who have used it, and they’re very happy with it. I was really pleased that I was able to get a gear in advance. So I paid 10 months and got two months free. I’m very happy with Medical Guardian.

I am old and my son worries about me. I live alone and in case I trip by myself and fell, and I have to actually get ahold of somebody, he got the Medical Guardian for me. There can’t always be somebody here with me but so far, I haven’t had to use it. One evening, I was gonna call when I fell off the couch and hurt my head. When I got up, I was okay and I didn’t have to call but I feel confident because I know if I have to have them, I got that, and I could call them. It’s very nice to have it and it’s quite handy.

Two years ago, my femur broke while I was standing in the shower in two places. I have a rod down my right leg and had a knee replacement since then in the same leg. I’m living by myself now and since my son does Medicare supplements, he knows which medical alert company is good and which one isn’t. He wanted Medical Guardian and set me up for it. Since using the device, I feel good because I wear the band so it goes with me wherever I go in the apartment, if I go out to take garbage or if I go to the mail, so I feel very safe. One time, the device went off when our electricity was going out to tell me it was going out. I've told a few of my friends to use Medical Guardian.

I tripped, fell two times and broke my wrists. I needed a medical alert device and got Medical Guardian. I accidentally touched the red button and the Medical Guardian team called me. They wanted to know what happened and if I needed them. They were very alert and kind. They answered right away. I like the device. I wear it around my neck. At first, it was annoying. I knew it was there but now I don’t even know it’s there. If my friends would ask I would tell them to try it.

Fast, accurate, to the point and courteous!! I have been thoroughly pleased with speed and pleasantness of monthly testing and the ease of canceling accidental alarms. Thank you for thinking of the customer feelings and wellbeing in your customer relations department.

I wanted something to give me a little assurance just in case something happened. I live alone, I’m 80 years old, and I have some health issues. I’m still able to walk around and everything, but have a fear of falling and really hurting myself where I couldn't get up and get to anyone for a while. It happened to somebody that I know that he fell one day, and it was several days before anybody found him. I looked online and saw that Medical Guardian was ranked very high as far as people’s satisfaction. I got ahold of them and made a deal. I thought about using another one that’s local. I called them and somebody was supposed to call me back, but they did two or three days later.

I lived out out state when my 79 y/o mother started falling. I ordered Medical Guardian for her until I could move back. Within a year I had to use it when she had a bad fall. Immediately the first responders came. Everything was quick and professional. As a nurse, I recommend this device for elderly or incapacitated people. I'm glad I got it for mom.

When I came down the stairs on July 16th, I couldn’t breathe well enough to go back upstairs, so I went to the emergency room. The week after that, I got the Medical Guardian. It was on the top of the list of the comparison on the internet. Now, if I got the same experience coming down the stairs, I got the push button thing on my wrist that and I can just push it then they'll know where to find me. I’ve also tested the button several times at home.

I have the black and white Medical Guardian device that goes around my neck, and I also have a thing hanging on the wall for emergency to push. I like the way the device looks, and it's better than the little metal one. So far, so good. I expect I will be using it more as time goes on.

I wear my Medical Guardian device around my neck, and I’m used to it but there are times when I wish it was not there. Still, I feel more secure with it. So far, my experience has been good. I had two false alarms because I hit my garbage can twice. Medical Guardian's team responded quickly and they were very nice.

My daughter lives in Alabama and she wants me safe. I recently moved to Clark-Lindsey, an assisted living village, so I wasn’t too keen on getting a medical alert device. But after I got here, I discovered it has a lot of benefits. I have had a therapist to help me overcome some disk issues in my back and she said that I’m so much stronger now than when I moved here that she doesn’t feel the need for her to continue coming once a week. And so, she told me that she was going to release me and I would be okay to continue with the exercises that she gave me and the regimen that I am now doing on my own. I needed the Medical Guardian monitor to make sure that I was okay. The Medical Guardian team was very courteous. They showed me how to do it the first time and I’ve been able to do that. Medical Guardian is definitely superior and I feel very comfortable using it. I now use it in the shower. It works.

When I talked to Medical Guardian in the beginning, they told me that when I'm gonna be away from home and will be up at our summer place for a while, just to call and let them know what the phone number would be up there, and that would be taken care of. So far, Medical Guardian has been great.

My youngest son got the Medical Guardian for me and I have it for about two months now. He lives in Maryland and I live up here in Upper Michigan. I also live alone so he thought I should have it just in case I should fall. And I don’t have these cellphones and apps that everybody has, so it’s gonna come in handy if I ever need it. It’s a good thing to have and I feel more safe with it. Now I have somebody to call immediately if something happens. I tested the device right after we got it hooked up and their response was very quick. A lady came on the line immediately.

I'm 72 and I'm having a little problem with arthritis. My legs are giving me problems, and I live alone, so I decided it might be a good time to start having a backup in case I fall and need to get ahold of somebody. I chose Medical Guardian myself when I saw the name advertised. It sounded like a good deal. I don’t always wear the device but it makes me feel good knowing that I have it. I have the Mobile which I wear around my neck and at night, I put it by my pillow. Every other night, I have to charge it. I’ve had it for five months and both the equipment and the company has been very good. I contacted them and they were very cooperative.

I fell getting out of my bathtub on Tuesday, I pressed my call button and within less than a minute I could hear the monitor, but they couldn't hear me, (my bathroom door was closed). Within a minute my phone rang, and it was the dispatcher Medical Guardian on the phone. She asked me what happened, and if was I hurt. Told her I just needed someone to help me get up off the floor. Within minutes the EMT were at my door, they had the number for my doorlock from the dispatcher and there they were helping me. Thank you, Medical Guardian, you lived up to everything you said this protection would do. I am so happy that I chose you for my protection.

I love that they alert me when the battery life is too low so it can be charged even when away from home. This feature gives me peace of mind the my family member is always able to get help when needed.

I'm living by myself and my previous medical alert device was messing up and sending messages that I needed help when I didn't need help. It sends out an alert every time I bump something or hug somebody. I switched to Medical Guardian and I like that the alarm doesn't get set off so easy, although it takes you a little bit of time to hold it down to only second or two. I got two daughters and a whole bunch of grandkids and they're all happy. Having Medical Guardian sends help to get people and the family peace of mind. I would recommend their company.

I’m 86 and my husband’s 87. Also, I broke my shoulder one time and I fractured the other shoulder. Plus my husband’s not very well now. Our cousins live around the corner, so mostly they’re concerned and they are good to us. Someone insisted we get the Medical Guardian and bought it without our knowledge. Then we paid of it. My husband hated it but I know it was considerate of them and I know it’s a good idea, so I don’t mind having it. I’m glad we have it, but I’m glad we haven’t had to use it.

My daughter signed me up for Medical Guardian and I have the device on my wrist all the time. So far, it's been fine. I haven't had any unhappy experiences with it at all. If I need help, I push the button and it makes a big noise in the house. So then someone comes and help me.

My mother is weak and we didn’t wanna have her fall when we were not here so we got Medical Guardian's alert device for her. The base sits on the table and she wears the pendant around her neck. She has had the device for three months and it gives us peace of mind that we could be notified if she should fall. She has pushed the help button a couple of times by accident and we've tested it to make sure that it works. It works and the Medical Guardian team was able to respond in three minutes, but it could be a little faster. So far, though, Medical Guardian's alert service is working out well.

Any time I have had to contact Medical Guardian they have responded quickly, always friendly and able to answer any of my questions. Thank goodness I have not had an emergency but it is nice to know they are there.

I have been very pleased with my Medical Guardian Service. Upon activating it I needed to use it two times in the first two weeks. It performed exactly as I was told it would. The only thing I am not happy about is the little wire that hooks the button to the lanyard. The ends are sharp and the wire is not strong enough to hold its shape so the ends stick out and scratch my skin. I have to tape it up, which makes it look less than neat. I am very happy that the button does not engage so easily that it goes off unexpectedly. It has to be pushed intentionly. Very satisfied!

My wife died and I’m alone but I didn’t want my kids to worry about me so I decided to buy a device from Medical Guardian since they were very highly rated. I got the model with the thing around my wrist and the thing on the belt. I wear it everyday and I’m pleased with it but I’m glad I haven’t had to use it. Although, there was one time when I checked in to see if it was still working and everything seems to be fine.

I had Lifeline for a number of years and it would always go off when I was trimming the bushes outside if I rushed against something. Then, people would be coming to check and see what was wrong with me or if I’ve fallen down. After a while, I got frustrated and I tried to get two answering devices, one you wear and one on your wrist, and they wanna charge me $70 or $80 for each of the things. I said no. A year later, I saw an advertisement on the television. It was a local thing. I live alone and I’m approaching 80 so I should do something. I got it and I’m happy with it.

I’m 82 years old and I live by myself. My daughter-in-law was concerned that I couldn’t help myself if I fell, so she insisted on getting a medical alert device. I got the Medical Guardian and I wear it around my neck. I test the machine once a month to check if it is still working, and the response time has been okay.

A rep for the company contacted me and apologized. They found the package and all seems to be squared away.

I think Medical Guardian is top notch. From my initial contact they couldn't have been more helpful. Their customer service is great as is their product. I sleep much better knowing my mother has a Medical Guardian in her home.

I am very pleased that I signed up with Medical Guardian. Used them twice. Very courteous and very prompt. Gives me a good feeling knowing that I can rely on them when in need. Plus, knowing that I can go anywhere and be able to reach them thanks to the remote speaker.

My kids wanted me to get a medical alert device. I've had the service of Medical Guardian for three months and since getting it, I feel help is available. My daughter tested the help button and their team answered in a few minutes, which was okay. But I would like to have and I certainly would appreciate getting the owner's manual with directions and timing that should have come with my packet since I did not get that. Nevertheless, my experience with Medical Guardian has been all right and I feel more confident having their service.

My dad is home alone. He lives with me, but I go to work in a course of the day. We got a medical alert device for him from Medical Guardian. I have peace of mind knowing that he could press the button. Medical Guardian could call somebody just in case I'm not home and he can't get to a phone.

I have two handicapped boys here and I am 76 years old. If something happens, nobody would hear me up here. We were referred by a company and I got a Medical Guardian. Their reps were friendly and I feel good having the device. I've had it for about five months and it's stationed in the bedroom. However, it goes off every now and then. A roll of paper towel hit on it one day and it went off. But I recommend Medical Guardian.

My husband had a very bad stroke. Though he's functioning, he's himself around the house. We got a medical alert device to be able to leave him just a little bit. Also, if he is alone and he's so scared, he can push it. Medical Guardian offered the equipment for free which was nice. The initial when they came was great. Then, they helped us through the phone to set everything up. We went with the Freedom model and it has a watch and a button. We have both but he prefers the button. The watch is kinda buzz and it irritates his skin on his wrist.

With the medical alert service that I had before, the device only held a charge for five hours. So then I went online and looked at different ones and Medical Guardian's device holds a charge for up to five days. But I charge my device after three days and I don’t let it go for five days. Medical Guardian is also more dependable than my previous alert service and I'm very satisfied.

My mother-in-law is 84 years old, and she’s on hospice. Based on the reviews and the prices, we got her a Medical Guardian device. So in case she’s alone and she falls or she needs assistance during the night, the device is there to give us peace of mind. Also, everybody that we’ve worked with at Medical Guardian has been good so far.

I’ve been passing out and waking up on the floor and couldn’t get up. But since I’ve got my Medical Guardian device, I don’t really worry about it anymore when my wife and brother-in-law leave the house while I’m here alone. I wear the device and don’t even notice it being there. I’ve tested the system out and their response time could be a little faster. Despite that, I’m completely satisfied with it. It’s a good idea for someone that in my condition to have it.

I fell on my porch and that was what showed me I could have been there for hours before anybody saw me. I couldn't crawl off the porch in the living room because it was like a half a step up to go through the doorway and I know I couldn't make it. After that, my daughter decided to call and ordered the Medical Guardian for me. I wear the button around my neck every morning and at night when I go to sleep, I take it off. I feel better now that I have it and the feeling of being more secure is worth having it.

A nurse told me to go with Medical Guardian and I don’t like the pre-sales. They give you things that you don’t need. They don’t give you the pricing that is around for discounts if you call in randomly and I was disappointed. I’m younger than most people who would need something like this and a little more savvy. They should just be in the moment with the person that they’re talking with. They shouldn’t talk down to people.

I underwent 2 complex spinal fusions in May. Since I live alone, I reviewed medical alert companies. The reviews for Medical Guardian were mixed but positive overall. I originally ordered their best package with coverage for outside trips and all of their devices. It was way over my budget & probably ordered under the haze of anesthesia! When I arrived home, my caregiver/friend discovered what I had ordered. She called the company and said that she needed a refund and a different package. She spoke with KATRINA in the cancellation department. Katrina was very courteous and explained my current package and less expensive packages as well. She was very understanding as to why & how the most expensive package was ordered. At the time my friend called, she had recently signed up with Medical Guardian as well and had received a special promotional deal.

The 'Fall Alert' went off three times in the last few weeks. First time when I reached into my closet to take out a pair of shoes. "Are You O.K. Do you need help", I responded 5 times, "I'm O.K. I don't need help." Next came a phone call and I repeated everything I said. Then they told me they probably couldn't hear me because the signal was only at 26%. I had charged it overnight. 2nd time I had showered, shaved, got dressed and walked into my living room to see an ambulance in my driveway. I explained everything as I've stated above but I did not hear the alarm, nor the phone call. This morning while standing in the kitchen I reached into our silverware drawer (waist high) to get a spoon. It went off again, both myself and my wife were yelling, "I'm o.k." etc. The phone rang again.

Our family does not recommend doing business with Medical Guardian. In July 2018, we heard about a promotion of 2 free months and a $30 month cost after that. Within 1 1/2 months, our credit card on file was charged $550! In speaking to Guardian about this, they said the Sales rep explained this to my mother (85 yrs old). I am her son, and I can say with 100% certainty that if the Salesperson explained she would get billed $550 (they say the promotion was a full year upfront payment), or even if the device they sent was $50 a month, not the $30 we all expected, we would never have agreed to this. Our advice to others is be very careful about Sales talking to an elderly person without giving cost specifics. Due to this predatory business nature (or even this perception should Guardian be defensive), we are returning everything and demanding our money back.

My daughters chose Medical Guardian for me and they took care of everything. It's a sort of security and it makes them happy. My daughter checked the device once or so and other than that, there have been no problems at all. The most convenient way is to put the thing around my neck. I'm satisfied with Medical Guardian.

I had a tumor on my brain and I had surgery. I also fell out of bed twice before so I got a medical alert device from Medical Guardian. I felt very secure when I was using Mobile Guardian and it was helpful knowing I got it but I lost it. Still, I would recommend it to anyone as they're aging.

The plan I enrolled in allows me to take emergency receiver/transmitter with me anywhere I go in the U.S. I am a single female 75 year old full time RVer. I am in the small rural town of Andersonville, Ga. I accidentally pressed emergency button just a little while ago and they answered right away and asked me if I needed help. That was very reassuring. A monthly test assures me the equipment is working as designed. The cost of my plan is very reasonable. I have already recommended it to my friends who are widows. I am using a rollator transport chair to go down to the Civil War Village and take my receiver/transmitter with me. It is as though I have a friend with me. George ** and Shadae ** were the two Customer Reps. who did a wonderful job initially helping me find the right plan for me and in helping to set everything up. Good job you two??? I am a happy customer??? As if you can't tell already.

I purchased the Classic (for use with landline) in 2015 for my mom who lives with us. When testing, the response time was good and we fortunately did not need it for an emergency. However, this summer (2018), the power went out and the unit did not work. The battery backup did not come on either. I spoke to customer service as well as a tech and at the end of it all, we decided to switch that unit for the Home Guardian which works off of AT&T cell tower. I had told them that I cancelled my AT&T service since coverage was not adequate but was told that would not matter.

Besides the numerous calls regarding the device NOT working, we had the device go off on its own - many times, and 1 time did a TEST call... no response, 4 hours later - paramedics show up. When we FINALLY received a replacement device, guess what? Didn't work... NOT only that, since we were sent a new device to activate, once I made that call to activate it (and it didn't work) the old device wasn't working, because at that point, it was considered replaced. So two devices... NEITHER worked and I was told that I would get a call back that night to resolve the issue, nope, the next morning. I just don't get it... Too many people rely on your devices. Patiently waiting on a full refund.

Misspelled name & wrong phone number on contract: bad sign. Never corrected. No belt clip-on and neck lanyard breaks instantly: worse sign. Alarm triggered 4x in 1 day; no reason. 1 night the fall alert brought Fire department trucks at 1:30am & at 3:45am - but I didn't have fall alert & I wasn't even wearing device! Still, no live response call from operator, just a recording that someone would come: Worst sign. What if I'd actually needed them? Worthless company and product. Misleading rave reviews. Switched to Bay Alarm: Happy.

I personally don’t recommend Medical Guardian. I bought medical guardian for myself due to serious heart conditions. The device has died several times when I’m in public because the charging port doesn’t charge the device well. It’s obvious some of the individuals that work for their customer service department truly hate their job. There is a lady named Danine at customer service and she was horribly rude to me several times when I’ve called on different occasions. I filed a complaint with the supervisor and she is still being rude. Originally when I signed up for the device Danine wouldn’t confirm with me my monthly amount and got nasty and stated she shouldn’t have to do the math. Very unprofessional when I’m paying them for a service.

I am pleased to "eat my words". As promised, Medical Guardian sent a refund check and life is good. Investigation took awhile because so much time had passed (my fault), but they persisted and resolved the problem.

After a year of having the service and my father refusing to use it, I decided to cancel the service. The first time I called, I had to wait on hold for a full hour. I then had to convince them to cancel the service. I was told I would be mailed a return label. The return label never arrived. When I was billed for another month, I called back and was told the label was shipped to the wrong address. I then received the label, this time via e-mail. I shipped the equipment back and yet I received another bill. Today I called to ask why I received another bill and was told they have not received the equipment back yet. They know it was shipped but they don't have it yet. So I am now paying three extra months for a service that was never used. They make it very easy to sign up, but when the service to no longer needed it is extremely difficult to cancel. It's unfortunate that they do business this way.

DO NOT BUY THIS PRODUCT. The concept and company are great and so is the product. Unfortunately the charging station is so poorly designed the device fails to charge most of time. I have had the same issue with 4 different devices. The company admits there is a problem and said they are designing a new docking station but keeps selling garbage. I get alerts that my mother’s device cannot make emergency calls because battery is dead more than 50% of the time. DO NOT BUY THE Active Guardian. I am an accomplished Aerospace Engineer and assure this something that you DO NOT want to use as a life saving device for your parents. More questions, please email me and I will provide a prompt response and can provide video evidence or be willing to talk on the phone.

This company is grossly incompetent and should not be providing services to the elderly. My 78 year old mother was wearing her Medical Guardian around her neck when she had a fall in the middle of the night. She was lying on the floor and very confused and disoriented because she hit her head but she pushed the button to get help. She spoke to someone 3 different times and she told them she had fallen and could not get up. She was too panicked and confused to have a coherent conversation so they just hung up on her.

This product was purchased to assist my mom and served its purpose until I had to cancel the service as my mom no longer had capability to use. Over a 6 month period and several calls asking to cancel and being told to expect email of instructions on how to cancel turned into a nightmare... First of all each time I called they stated an "email" would be forthcoming that each time never came... Each call made to cancel resulted in me having to call again to cancel with no success. And today finally after speaking to at least 10 different reps and yelling to please let me cancel literally begging to allow me to pay this off I hope finally has ended this upsetting situation. A place in my opinion that did this is a scam for poor seniors who are vulnerable. Shame on this company... I was compelled to write this as I hope no one will have to experience what I had to just to cancel a service that wasn't needed anymore. Again shame on them.

If ZERO stars were an option, I would give that rating. To date, we have been charged $1400 for a system that didn't work. We were overcharged the original amount quoted, then the system wouldn't work, then they refunded the incorrect amount, then - after I specifically requested that they simply close the account - they charged us $700 for the "lost" units that they had sent us. You know - the units that never worked, and that they never even once told us needed to be returned. This company is NOT trustworthy, and has no idea what they're doing. STEER CLEAR!!!

As your parents get older and their health declines, you want to be able to protect them and help them out whenever you can. Unfortunately most of us work during the day, and are unable to take care of our aging parents like we would want to. Medical Guardian alert system has given our family peace of mind knowing that help is available at the push of a button. My dad has only had the system for 5 days and has already needed to use it. He fell early in the morning and used his medical alert system to call for help. Thank goodness for Medical Guardian system because dad wasn't near a phone. The ambulance and paramedics arrived quickly and had dad in a chair before I got there. As far as I'm concerned the system has already paid for itself!!!

Medical guardian contacted me promptly after writing this review, and we came to a fair compromise regarding the remaining account balance.

I bought a Home Guardian for my 97 year old aunt. We decided to upgrade it to the Active Guardian. Last week I spent over 1 hour on the phone Tuesday - calling in from 2 separate telephones, 2 separate call in numbers and could not reach anyone. I finally called my salesperson who also tried connecting me to customer service - I WAS TRYING TO ACTIVATE THE SYSTEM. After an hour and 45 minutes I got someone who could not help me, was transferred to a manager who could not help me - who said they would have tech service call me the next day because something was not working with the unit. Wednesday - all day - no one called. Thursday, another hour and 40 minutes trying to get thru to anyone to help ACTIVATE THE SYSTEM to no avail. Friday AM I called ASAP and demanded another unit be sent out because the first one would not activate.

I have had the most horrible experience with this company. I ordered a unit and told it was $39.95 per month. Within 5 minutes my Visa was charged $600.00US. When I contacted them I was told it's a deal, buy 8 months get 2 free! Oh great deal! I immediately cancelled my order. The company sent out a unit anyway and now want me to pay to return it. I would NOT recommend this company to anyone. Beware.

Fall Detection Pendant - Very dissatisfied with this product. You have to pay extra for the pendant to detect a fall (about $10. a month). Received the pendant, thought all was well. Then for 9 months a fall would be detected when my 91 year old mother was sitting down, in bed or sitting at the dining room table. There was no fall. Then two days ago, she fell. Did the pendant detect the fall? NO. I was told that the pendant DOES NOT ALWAYS WORK and you must press the button on the pendant. Too bad we were not told this. Fortunately she was not hurt and I was in the next room. Will not be continuing with this company. Make sure you know exactly what you are getting and determine if you want to pay the extra for something that is not guaranteed to work.

It takes over an hour to finally talk to a real person when calling customer support. I paid for and was promised overnight delivery, but it did not arrive. When I finally talked to a real person I was told it did not ship out in time for overnight delivery even though I ordered it early in the morning. My neighbor's wife died Christmas day and he is 90 years old, alone and prone to falling. I am now faced with another three days of checking on him every few hours to make sure he is OK.

I wear my Medical Guardian device around my neck 24 hours a day. I am old and on a walker and I live by myself. I punched the button once when I fell going to the bathroom and I had an ambulance and even the fire department out in front. They all came to the house and picked me when they found me and away they went. It was really neat. I like Medical Guardian, I'm happy with it and it's a good deal.

Spent hours researching companies, paid for service for a year, received the system... and found out only then that the ATT cell service was not strong enough in the area. Now have to mail it back and wait for them to refund us. Very unprofessional.

I live alone and my daughter and granddaughter thought that a medical alert would be wise to have in case something happened if I fell. I wear a Medical Guardian and it's fine. I like it because I go out in the yard and work there in the summertime. It’s nice to feel comfortable about that because sometimes I trip around the yard a little bit. The only thing I don’t like about the bracelet that I have now is the plastic strap that seems to be underneath it sometimes. But I’ll use it until when I make a change at the end of the year then I’d request one that has the velcro on it, which is what I like. I check the device, but not every month, and it’s been great. Also, I’ve told several of my friends who live alone that they need something like Medical Guardian.

I have Medical Guardian and it doesn't give me any trouble. I'm wondering if I'm spending money for nothing, but my kids want me to keep it. Though I'm not really good about checking in and testing it, I know it's there if something happens. I don't take it off except when I take a shower. It's like part of my skin.

The Medical Guardian reps were very understanding and very friendly during the set-up of the device for my mother. We got it because of her age, her fragility, and her sickness. As long as the unit works, I'm happy.

I have heart trouble and I'm by myself. My daughter picked Medical Guardian for me and she doesn't want me to be without it. Though I've not had to use it, Medical Guardian is something that's good if one needs it.

I ordered the Medical Guardian system and wasn't able to get it set up because of a defective part. I returned the entire package, per their request, and they sent me another complete package. I ended up sending the second package back because I couldn't get it set up and had to wait on the phone for up to 30 minutes, while they blasted horrible music in my ears. I have yet to receive my money back. I wasn't able to use the system and prepaid for 3 months. The original order date was Sept 29, 2017 and I haven't heard from them as yet. I refuse to sit on the phone for 30 minutes each time I've called.

I had a knee operation and there’s always a risk of falling. I’ve had Medical Guardian for six months and since then, I feel fine. My everyday life is busy, but the device is comfortable to wear on the wrist and around the neck. Also, when I go to sleep, I leave the device plugged into the charger. However, I’m ambivalent about my experience with Medical Guardian. I’ve tested the device several times and it took the team about four minutes to answer. Their service should improve, that they shouldn’t take long to respond when I call.

Continued to take money from account even after cancelling service AND returning equipment. Company denies equipment ever returned. Cancelled account in August and this company continues to remove money from checking account as of December. Company refuses to return stolen monies by denying that equipment was returned. Just plan on paying these thieves until you close your bank accounts.

We got Medical Guardian for my husband who has peripheral neuropathy. And when I found that one came with another, I was pleased. The rep was very courteous and answered my questions to my satisfaction. He was a good sales person. However, there is one thing that I'm concerned about. We have a yard that is far across at the back. I have found that out in the far corners of the yard, I don't get service. It says the coverage is 600 feet and I don't get nearly that far from that. It's quite possible that I might take another fall and I don't want to be out of range.

I'm living alone and because of my age, I've been having medical alert devices as a preventive measure. I have Medical Guardian and it’s good anywhere. It's easy to deal with and to have but I can't put it any place else except wear the device as a necklace. It sits on the chest but it hit things and goes off when I bend over, which is the only problem I run into.

The only occasion I have used the medical alert device from Medical Guardian was when I fell. This is my first medical alert device. They responded in a timely manner and it was a very successful experience.

I had Medical Guardian for one year as a preventive measure. Everything was fine but I decided to cancel their service because my device from the company I have now has a little monitor that I can carry with me and speak to.

I’m 83 years old and I’ve had two hips replaced, so I want to make sure that I have potential protection wherever I go. If something happens, I want to be able to hit a button and get somebody here. I got the Medical Guardian and several months ago, I threw the thing on the bed, and it clicked off. It alerted the fire department and the fire department could not find where I was. I was in a motel and they had to examine the residential areas within two blocks to find out where I was. It means that they can’t tell where I am within a two block radius or even hundred yard radius. Also one time, I went out to my friend. I put the device on and they couldn’t figure out where I was. I was in Carefree, Arizona in a well-known resort. I’m too lazy to have the device sent back, but I got to find one of these things that has a GPS like my golf course watch.

A friend of mine had Medical Guardian. She had a reason to use it and was very satisfied, and that made me impressed. I have done some falling so I thought about getting one for myself. I have a watch type and a necklace and I make sure that I have them at all times. I feel very confident with them. I've recommended Medical Guardian to others.

I live alone and my family does not live near so I needed a medical alert device for preventive measure. I went online and researched all of them, and I picked Medical Guardian which I thought was the best for the money. Now, I feel more confident having it and it's a cushion in case anything does happen. So far, it has been very pleasant and everyone is responsive. It has been a good experience and I'm satisfied with their service. I’ve recommended it to three friends and they have also gotten it.

After contacting several companies about medical alert systems I chose Medical Guardian. Their people are above compare and went out of their way to explain their services. Like many of the other companies they did not try to sell me more than I needed and their overall pricing was better than the rest that I talked to. This company and their people are the best!!!

I have a little bit of secondary Parkinson’s along with diabetes and I was falling quite often so I got the Medical Guardian. I have the necklace, and when I don’t have that on, I have the one hanging over my walker so I can use it quickly. Their customer service was fine and I would recommend them.

My daughter decided that I needed to wear Medical Guardian. We have peace of mind and my daughter is happy to have me wear it. We’re taking it with us to Nevada because when I’m there, I’m alone. Although I never had to use the device, at least I know it’s there.

I am completely satisfied with the response I received from Medical Guardian. Based on their excellent resolution of all of my issues I am updating my star rating for them.