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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
Pros & Cons
- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Companion app
- Some upfront costs
- No free trial period
You can customize a Medical Guardian system with a range of devices for at-home or on-the-go use. Upfront fees are required for some products, but you can get a discount if you opt into an annual billing cycle.
Medical Guardian Reviews
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Getting set up with Medical Guardian was fairly easy. I'm living alone and I thought I should have one. I'm also always pretty agile and athletic even though I live alone. I did research before I decided to purchase it and it was one of the devices that are available today for people who are active and want something that can go with them. I was wearing the watch because I'm very active and I want to be able to use it when I took my walks. The band on the watch device was uncomfortable, but I realize that you can get a different band on it. Medical Guardian is a good product, but I returned mine. I felt that I wasn't at the point in my life where I needed it. It was more of a burden for me to remember to put it on and have it with me.
I fell and I ended up calling 911. My children got a Medical Guardian for me and it's a good feeling having it.
I fell in my kitchen once and I really hurt my hip. I couldn’t get up. I had lost my mate to cancer a couple of months ago. I’m by myself with my cat and he can’t help me. So it took me a good half hour to finally get my composure and get myself up. But then I hurt for a week after. That incident told me it was time to get one of these devices and I talked to my mother. She’s a 90-year old person and she’s got a device too. So I asked her what I had to do to get one of these and I looked on the internet. I found out that Medical Guardian was the top shelf and I’m glad I got this.
The only thing I didn’t see is that when I had a stroke, which is part of my symptoms, I lost my ability to write. So when I got that questionnaire from Medical Guardian, I had to really write carefully. That’s why it took so long to send it in. It almost looks like a kindergartener's writing. But they probably understood those were the contact numbers. But if there’s anything I need to fill out, it’d be better if we did it by phone.
Nonetheless, my satisfaction for this device is way up there. The only thing I haven't done since I got it is to check it. I don’t really wanna harass the people too often. I’m sure it works since all the lights are on. It’s charged and I have it next to me on the couch. It’s a good device. Anybody that lives alone should invest in this. It’s only 500 bucks a year and the satisfaction that you have by having that in your household makes it day and night because somebody is always on the other end ready to assist you. Otherwise, at night, you've got nobody. A lot of things can happen in a household and I’m just glad that I have it accessible to me so I can press it. Knowing you have that guardian angel around you makes it a lot easier, especially if you’re living by yourself.
My daughter got me a Medical Guardian device as she was concerned because I kept falling. I live by myself and I’m 83, and with it they feel like I was a little more protected. I’ve pushed the button accidentally three times. Once when I shut the tailgate of the truck and hit the monitor against it. And when they called me, of course, I wasn’t in the house and I don’t carry my cellphone, and they couldn’t get ahold of me. So, they called the kids. I don’t know what I could do. I don’t let the device hang loose. That’s uncomfortable if it’s hanging loose because I know I’m gonna hit it against something. But maybe if I had a little pocket that hangs with it that you could put it down in, that might be better because it gets a little hot with it on your naked skin and I don’t like that part.
My mother is 92 and she lives with me. I still work and so does my husband. Medical Guardian had good reviews and I picked it out. We needed to put that there. With it, we feel somewhat secure. But we had a problem with the watch. My mom's very hard of hearing and she's blind in one eye. She set the watch off the first night she had it on. It was easy for her to do that as she was taking it off. We were asleep and the fire department came. That's why we got the pendant.
Getting everything set up with Medical Guardian was easy. I did it myself. I live in Florida, so I hardly where anything and the necklace is too heavy. It’s dangling. That’s why I don’t use it all the time. I only use it in the shower and when I get up in the middle of the night.
I bought the device for my mom in Indiana. She is 92 and she has had several falls. She also gets confused and has trouble getting up. We had gotten her a medical alert device last year and she refused to wear it but after her last fall, she said she wanted to try it again. So I got Medical Guardian. I had read some good reviews on it and it seemed to have the kind of coverage we wanted. I also ran it by my sister who is there helping my mom with it. I had a good experience ordering it. It was effortless and the device is working well now. My sister had everything set up and my mom already used it. She was getting out of bed and had trouble getting up one time. She pushed the button and the response was very good. At the time, we had just set it up so there weren't back-up numbers programmed in yet and they didn't have anybody to call. But they alerted the local service and they came and helped her out. It was very quick.
My doctor told me to get Medical Guardian and I like the watch that I'm wearing around my wrist. But I don’t like the pendant around my neck as it prevents me from sleeping. The watch is easier to wear and it’s not a nuisance. Other than that, having the device gives me a sense of safety and security. A couple times, I activated the device by accident because of the pendant. They immediately went on the speaker asking what was going on and if we needed help. We’re happy about that.
My son and daughter-in-law purchased Medical Guardian for me. It's a pretty fancy device. It's new. I've worn the necklace. I was surprised that it needs to be charged. It's nice that it tells you that, but I was surprise about how long the battery was. I have to charge it every day. My phone goes longer and that's what I was judging it on. So, I plug it in every night then. But other than that, I like it because there's one for my bathroom if something happened in the bathroom. I'm falling a lot. I live by myself. In the last month, I've had six really bad falls.
I was diagnosed with cancer, a type of cancer that is the best one to have if you can have a best one. My children were so extremely concerned and very protective. I couldn't imagine what they came up with to have at the house whenever I got home after two weeks in the hospital. They didn't let me be alone for about two weeks. Everybody was taking their turn with me. I was beginning to go, "Guys. I can be alone." They also got me a Medical Guardian. My son is a deputy fire chief here in San Antonio and he did some research. He decided that this was the one to go with. He ordered it and set it all up. It's very comfortable and I just know it's there. Even though I haven't used it, I trust that it's a good product. I would recommend it and if someone buys it for you, it's because they love you.
I got this medical alert device for my father, who fell a few times when nobody was home. I went with Medical Guardian because of its fall detection. He has the mobile device and I selected that for him because he still travels and does things. When I set the device up, I did a test alert, did an actual call, and talked to one of the reps. Overall, Medical Guardian provides peace of mind.
We did some cost comparison and Medical Guardian had a little promotion going which enticed us. So that’s where we went and it was very easy to work with their customer service reps.
My mom is by herself and had incidence falling down and with the recommendation of my brother-in-law we got Medical Guardian for her. It makes us feel safer. The only dissatisfaction I have is with the lock that they sent. We’ve had two of them sent so far and we can’t even use the combination to open them up. They’re defective.
Theo wears the device that goes around his neck. He just turned 90 years old and he wears it every day -- even in the shower. He also uses the alarm button that is in the kitchen. If he pushes the button to test the device, the ladies are very nice to him. I'm pleased with Medical Guardian.
My mother was home by herself, which was why we bought a Medical Guardian. The device's quality’s fine, but the wristband irritates her skin and she doesn’t wear that very often. Also, the necklace's string is too long. But if you use the device to shorten it, you get the big loop down the back. I'm trying to figure out how to pop that magnet out in the center and shorten that and still have the magnet back in there. Other than that, she likes the convenience of having it. It is waterproof and she can wear it throughout the house.
I’m 88 years old and I live alone. My son lives in Colorado and he insisted that I get a medical alert device so, he got Medical Guardian for me. The reps tested everything and they were very nice and very concerned. But I hope they forgive me for setting this off. I’m always by the sink and when I get by there, sometimes I forgot and it sets it off. I hit the counter with it. They respond immediately but I hope I could stop setting it off. I feel terrible.
Armand got a medical alert device about five years ago before I started. But when I started, we sort of dropped it because somebody is with him at all times. But now with the pandemic, we got Medical Guardian for him just to be safe. We also didn't wanna get somebody new. He wears it all the time. It’s magnetic and sometimes he drops it when he gets his fingers stuck or he gets stuck into something. But you connect it right back on.
I’ve had Medical Guardian for a while and it has been adequate. I wear this thing 24 hours. I wear it to bed so if I ever have a problem, I’ll have it ready. I have balance problems and I did fall once outside and couldn’t get up. I called and although my neighbor had already helped me up and I was fine, Medical Guardian's response was fine. I have no complaints at all about the service. The people were quick to come. They were very pleasant and they went away when they weren't needed.
The medical alert device I previously had was so sensitive so my family decided to go to try a different one. My son decided that they were going to look into Medical Guardian andmy experience with them has been fine so far.
Thank you very much for your review! We greatly appreciate you feedback. We want to ensure you have the best experience possible. Was there anything that you needed help with or had further questions about? We are here to help you. We would like to ensure you have a 5-star experience with us always!
Have a great day and please stay safe.
- The Medical Guardian Team
Recently, I almost fell and it concerned some family members. So we decided it was time to get a medical alert device. I use the wrist device from Medical Guardian and when I’m home alone, I do feel more secure. Everybody I’ve talked to has been very good as well. They answered all of my questions really well and they came through on everything they had told me. So I’m satisfied.
I fell and broke my hip and I was in rehab. I was advised by my family that if I'm alone, I need a Medical Guardian. My daughter did all the arrangements and she seemed to think everything was okay. I wear the wrist and so far, it’s been okay.
My daughter was concerned that I would be here in the house by myself, have an accident and fall. My daughter did some reading and picked Medical Guardian. It had some features that weren’t necessarily anything that we felt like we needed. I tried it as soon as we got it hooked up and a young man answered almost immediately. It was very loud. I can hear it if I was anywhere in the house until the sound would carry back to the voice box. I’ve been pleased with it. The first thing I told him was that I was wearing it for the first time and that there was nothing wrong. He told me a couple of things about it.
They wanted to have the names of three people. Whether they sent somebody out or if they call the people on the list that you give them puzzled me. We gave them five people, my daughter being the first one even though she’s not the closest. The others were four neighbors. If I fall, they would be able to get me to the house very quickly from that distance. We put a lockbox on our door on the outside and gave them the code. The closest person could get in the house if I happen to have the door locked.
My husband just died four weeks ago and he had a necklace. I didn’t want the necklace and I got the bracelet. It’s a stylish little thing with the white face and the black band. I wear it all the time and I forget to take it off most of the time when I’m going out. After a month alone here in the house, I thought if I heard any noises I could push the button and since it is loud, it would scare somebody and the voice of the person on the other end is, “How can I help you?”
My family was concerned because I live alone and I have bad asthma. They wanted to make sure that I was protected just in case something were to happen. My brother and sister-in-law found Medical Guardian and were impressed by it. So that’s what they thought was the best for me and it's very reassuring. I’m more at ease now because I know it’s just a hit of a button and I will have help. The reps were also great when I first got the device. I plugged it in and they came into it and tested it. Then someone called me a couple days later if we had activated everything. It was great. The system is pretty easy to figure out and my experience has been really good so far.
I live alone and have fallen a couple of times. With everything that was going on, I started to get timider and decided that I needed it because I couldn’t get ahold of people really quickly. I went online, looked to see how the different companies were rate, and Medical Guardian was rated on the top, which was why I used them. I feel safer with it. Both times I fell, it would’ve been easier if I had Medical Guardian.
I’ve called several times with questions and I’ve gotten very good explanations back. But I was under the assumption that the necklace was sensitive to falling, but it wasn’t. I had to pay extra for that and I did not like that. But other than that, it was fine and now, I’m wearing the necklace that has the sensitivity. I’m learning how to wear it so that I don’t keep turning it on when I don’t need to have it turned on. I like it and I’m glad I got it.
I was hospitalized for 14 days and I had a complete physical and psychological neurological breakdown. On top of that, I am 100% blind in one eye, which gives me zero depth perception. I had to restart learning to walk, regain my strength, and go through all sorts of therapies. And my husband can't be here with me all the time. He travels a lot. One time, he was going back to Mexico for alternative cancer treatment and because of my condition, I couldn't go with him. I was going to be totally alone so, I needed something at that point to give me a feeling of safety. I got a medical alert device and Medical Guardian was the only one that responded when my husband called.
The lady who helped set up the system was very professional. She knew that I was setting it up and my husband was outside the country. She was very patient with me in having to repeat things, get things correct, set it up properly, and go through the test modes. The second night I wore it, it went off. I had been wide awake in bed and I had no idea how it went off. The police were at the front door with the red light flashing and we were talking at 2 o'clock in the morning. It was that sensitive. It's been harder on me because I'm so afraid that it will go off all the time and it's been very stressful in that way. Also, now that I'm wearing low-neck things, I'm conscious of the fact that it is there. I wear no necklaces and jewelry and I'm aware of the fact that it's limiting me in terms of jewelry that I can wear and that sort of thing. But I'm happy with it.
The kids wanted to get Medical Guardian for us because the wife kept falling down but we tried it out last night and it doesn’t work. The light in the middle keeps blinking red all the way through. We had four phone calls and then finally, they gave it to the tech center. They said it’s not compatible to the home phone we have, a 4G Verizon. So they’re sending another modem unit. They claim it would be here on Monday. If that doesn't work then we’ll just have to send it back.
Thank you so much for your valuable feedback! We apologize if you did not have the best experience in getting your device activated. We reviewed the account and it looks like you were able to successfully activate the new device on Tuesday 06/16. If you any questions or concerns about the new device, please let us know and we'd be happy to address them accordingly.
Thank you and have a great day!
- The Medical Guardian Team
My mom was falling often. She tried to use her Medical Guardian last week. She pushed the button, but she didn’t push it real hard or long enough. When she finally got to phone to call me or my brother, I went over there and I got her up, put her on the couch and then I pressed the button. I guess you have to hold the button at least three seconds for it to activate. But overall, I like it.
Thank you very much for your feedback! For the Active Guardian, you will need to give the emergency call button a firm press and release to initiate the call. We're glad you like it and want to ensure that your mother gets the helps she needs if she were to experience an emergency. We'd recommend having her test a few more times on her own by firmly pressing the button and releasing it to see if it initiates the call so she can get accustomed to it. Don't worry about testing multiple times in the same day. Just let the operators know that you're testing and you'll be fine.
Please let us know if there's anything else we can do to assist you and your mother. Thank you.
- The Medical Guardian Team
I have neuropathy from cancer as a side effect of the chemo that I had to take. If I fall, I can't take care of myself anymore. I did my research, and then I called Medical Guardian. My sense of security greatly increased because I had to call them one time because I actually fell down. And even though it took longer than I wanted them to call me, they did get ahold of me and find out what I wanted to do, like if I wanna call the ambulance or my son as my first contact. They were really, really good. As a company they're great. I love Medical Guardian.
I got Medical Guardian since it was the highest rated one of about 10 that I had reviewed. The customer service people were very helpful and the device was very easy to set up. I have the one that goes around my neck and although it's slightly heavier than I thought it would be, it's not really a problem. I've also tested it. Someone picked up and I said it was just a test and that was that.
I’m 73 years old and I live by myself most of the time, and I have stairs to contend with. My son and I thought having Medical Guardian would be a good thing. However getting it hooked up was tremendously complicated. The first rep we contended with was so ignorant. It took us over an hour to get hooked up with it. I hope I don’t ever have to use it, but if something would happen, it would be good to have. I’m going to be moving in September. I’m going to have to change it then.
Thank you so much for your feedback! We're very sorry to hear that you have not had the most pleasant experience activating your device and we would like to let you know that that is not common. We will review the call and address this with the agent's manager. We hope that you never have to use the device either and if you have any questions or issues with your device, please let us know. Thank you.
- The Medical Guardian Team
My mother fell outside and she couldn’t get up so, we decided to get a medical alert device for her so she can at least call for help if she falls again. I called up a few providers and Medical Guardian had a better monitoring service. Also, it costs less than some of the others. The rep explained the system and told me about the monitoring and whatnot. My mother feels more confident and more secure now having that around her neck. And my sister and I feel more secure knowing that she has something that can alert people to her if something comes up.
My dad lives alone and is independent. But he had fallen and I realized it was time for him to have something. I went online, looking for an alert system that met his needs and his budget, and also had fall detection. Medical Guardian was the first one to call and they were the only one that sold me. So I went with them. I was also going away for the whole month and that is why I had to get everything all situated, hoping he wouldn't have any incidences before then. As far as price comparison, there wasn't really a difference as well. Either way, I was gonna pay for it outright for a year.
My mother has dementia and had a couple of falls. I called a couple of medical alert company and Medical Guardian's response time was really low. I like that about it. The rep followed up with me several times. My mother has the one that you wear on your neck. It's nice to have security when a family member lives on their own. I'm just a little fearful of whether or not she'll remember to use it. I'm satisfied with the experience.
Thank you very much for providing your feedback! We're happy to hear that you're satisfied with the experience and would like to ensure you always have a stellar experience with us. It is our hope that your mother always remembers to wear this potentially life saving device and could be difficult due her dementia. We truly hope she never has to use it but if she does, it will be there for her.
Thank you again and hope you both stay safe.
- The Medical Guardian Team
I’m not having any difficulties with the device. And my family was not sleeping well and were worried about me but now, they're able to rest comfortably at night. My experience with Medical Guardian has been satisfactory.
My Medical Guardian went off once when kitty cats stepped on my device. Their men were right on the ball. Another time not too long ago, the device went off and Medical Guardian called. My daughter-in-law who was at my place told them that everything is all right. So far, I haven't had a good experience with the device 'cause the necklace does't work. I have the bracelet but I don't like wearing that as it rubs my arm a little bit 'cause it's rubber.
Thank you very much for your feedback! We truly value our customers' feedback. We are sad to hear that you have not had a good experience due to issues with the device. We are going to reach out to you immediately to troubleshoot your device or if necessary, replace your device.
If we are unable to reach you, we will leave a message and try again.
Thank you for being a valued Medical Guardian customer.
- The Medical Guardian Team
I had a stroke recently and my family lives away from Birmingham. So, they said, “Mom, if you’re gonna stay in your house, we’re gonna have to get some stuff going that would keep you safe." And so far, having Medical Guardian has been pleasant. I’m amazed when I get in the shower and it’s okay. As far as I know I am well-protected, and it gives my children security to know that in case I fall or whatever, I would alert someone. The device works well.
Prior to Medical Guardian, I had a medical alert device from my senior center but it was only good when I was in the house. With Medical Guardian, no matter where I'm at, I can get some help if I fall down. So, I feel much safer. I wear their device every day. It's kind of bulky though and it shows through some of my clothing.
We felt like Medical Guardian would be better for my mom in our situation. Getting it set up was really easy. The customer service representative was super nice. We were having phone trouble so she had to call me back and it was prompt. My mom was unsure whether she would be comfortable with the necklace. She couldn’t make up her mind whether she wanted the necklace or the bracelet. We paid for the year in advance and they said that they could mail me both out. But then when we received the product, it didn’t have the wrist device in it. But I called and the representative said that it had stated that the wristband would be sent as well, but it wasn’t. She said they would send it out and we should get it five to seven days. I was here with mom when we tested it, and we were both really pleased at how quick the response was. I would strongly recommend it to anyone. The price was better too than some of the other ones.
My doctor thought I should have a medical alert device because I live by myself. My son looked at the different providers and thought Medical Guardian would probably be the best one. In case I need it, I know I have it, which is a good thing. But sometimes I get three good bars on my signal and sometimes I look at it and all I have are little dots. No bars at all, which I have no reception or whatever you call it. I’ve moved it on different walls and it doesn’t seem to matter.
The Medical Guardian was very easy for my son to set up. He called and then it rang for about ten times. Somebody then answered and told my son that he was setting up the system. He did what he was supposed to do. Two days ago, I tried to sit in my chair. I sat in it wrong and I couldn't get up. I had to slide for the floor and call Medical Guardian. I told them that I wasn't hurt, but I needed some help to get off of the floor. Four big burly men came within three to five minutes.
My daughter-in-law found Medical Guardian for me and we had a phone interview with the gentleman. He seemed very nice, and the company seemed like it was going to be very good, which was why I decided to try them. I was falling a lot and having the service makes me feel safer. When we tested the button and the bracelet. it worked perfectly. My Medical Guardian doesn’t work when you’re traveling. I knew that when I got it, so it’s no big deal, but I wish that if you were in a car going somewhere and you needed help, you could get help.
I have difficulties with my back, predominantly, and my knees. The reps of Medical Guardian have been very helpful. Since having my medical alert device, I feel more secure when I take my shower. It is, however, a little heavy for my neck because I have migraines. I also noticed I pull it up a lot. I have the mobile Guardian and I can use it both at home and in my car. So far, my experience is very good.
I live by myself and I'll soon be 90. I get out of balance quite a bit and I fall. My daughter wanted me to have Medical Guardian. She called in and got it for me. Having it makes me feel safer. I keep it around my neck all the time. I tested it right after I got it and charged it up and talked to somebody to see if it was working.
Coy had a different brand of medical alert device through his insurance but when his insurance quit paying for it, he didn't want it anymore. He wanted to send it back. He went for about three months without one but then decided it was a good idea to have one. I found Medical Guardian online. I called and ordered one, and the people were great. I'm very pleased with the product and the service. Coy has accidentally made the device go off one time. He wore one of the buttons to bed and rolled over on it in his sleep. It was at 5 o'clock in the morning so I was asleep. Medical Guardian called and woke me up. So I could go in there, check and make sure he was okay and didn't need help. Medical Guardian has been excellent.
I live alone and my daughter made me decided to get Medical Guardian. I wear it around my neck and like the security of having it. I also like the way it looks. When I called to change the address where I was living, everybody was very friendly.
I fell and wasn’t able to get in touch with anyone and my son decided to get Medical Guardian for me. It worked when we tested it. If I need it, I would press the button, and I expect to get results. It’s comfortable and I’m of the impression it's waterproof. Having it makes me feel safer and secure. I know that I can get help instead of laying on the floor for about seven hours.
I was home alone by myself and so I decided it was time for a medical alert device. My daughter-in-law checked out Medical Guardian for me and she thought this would be the best for me. It was really easy to set up the system. We just read the instructions and tested it, and they called me back. So it was okay. They were really quick to respond too. We were missing the case that you carry it in, the belt, and they had no issues about sending it to me and I got it. I wear the device around my wrist now. It's not that big but I'd rather wear it like a watch than have the thing hanging on my neck.
My son and I decided to get Medical Guardian, which we picked over the TV advertisement. It’s plastic, very small and not heavy. It also has a magnet and if it disengages from the actual alert, I can easily put it together because it snaps together. They have a warranty on it and if you fall, they’ll cover it. When we accidentally tried it out one day, they were very prompt in answering the call. It was instantaneous. The rep kept asking if I was all right. The nurse got on and said that she felt bad because she triggered it off. I'm very satisfied with it and it makes me feel very safe.
My dad had a girlfriend who was paranoid. She had six locks on her door and usually, my dad had a key to her place. When she got mad at him, she took the key away, and then she passed away. She was reaching for her phone, but my dad couldn't get in for three days and he felt guilty because he wasn’t there for her. I didn't want my dad to be in that predicament. He’s 81 years old and by himself. He also recently fell. I don’t want him to be in a situation where he’s alone and nobody to call. The Medical Guardian people I've spoken with have been very nice and helpful. My dad tells me that he wears it outside and I hope he does.
Medical Guardian was recommended by AARP. I got one for my dad. They were wonderful. He called them and they called me right away. I know if he falls again they’ll call me. So I don’t have to worry about him lying on the floor anymore.
I’m 92 years old and my family isn’t that close, and I feel I should have something. I had a different medical device but it wasn’t working. My son was here and he got Medical Guardian. Everything’s been fine with my Medical Guardian. I haven’t had to use it except to test it the first of the month. I like the confidence of knowing if I push the button, I would get help.
Medical Guardian made me feel much safer. However, I haven’t been using it a lot. I just got stronger and I didn’t feel like I needed it all the time. But I keep it by my bed at night, so when I get up, I use it.
I live alone. My friend told me about Medical Guardian and she made me purchase one. Now, I feel safe when I go outside or in case I fall. I accidentally hit it one time, but then I straightened everything out. I’m okay with it.
My experience with Medical Guardian has been fine. So far, I haven’t had to use it, but I'm really pleased with it. I like just having this on my arm, and knowing if anything happens, all I have to do is mash the button and I’ll have help.
Having Medical Guardian makes me feel more secure. I have a fear of falling and it helps. However, when I tested it, the response team had my address wrong. I live in an apartment building and people have to have a number to get in the door. Still, we got that straightened out. Medical Guardian should be more accurate with the information they give their team.
I’m 80 years old, and I am living by myself. My daughter is always worried about me. So by having one of these medical alert devices, she can be alerted. I was having trouble with the device I had before because it wouldn’t charge up. So I went to Medical Guardian because they were rated top of the line. I have no problem with the Medical Guardian being charged. But The first time that I accidentally activated the device, it took quite a while before they were able to relay the message. The one that I had before would instantly be talking to me to find out if I had fallen or what had happened to me. Other than that, I’m glad that there are three devices with Medical Guardian. I get a rash from the rubber on the watch so I don’t use it that often. But I wear the necklace and the one that’s on the belt all the time.
I went out of my house a couple of times with my Medical Guardian around my neck. Wearing it was fine for me.
I'm an old lady and I live by myself, so I thought that purchasing a Medical Guardian was a good thing to do. The price was right, too. I have it around my neck, and I'm good to wear it all the time. The quality is fine, but the only problem I have is that it has to be charged too often -- and at inopportune times. The charge does not last long enough. I sleep with it but it needs to be charged at different times. Sometimes, before I go to bed it has to be charged, so I won't have it in bed with me. When I was in the waiting room of my dentist's office several months ago, I, all of a sudden, heard somebody talking to me. I had my phone off, so I knew it was not the phone. It was somebody from Medical Guardian asking me if I was all right. I was so embarrassed because I had set it off accidentally. I should test it.
I had some falls and I was able to get up, but I figured I could have a bad one out in the yard and I wouldn't be able to get up. Having a medical alert device, I could get some help that way. Medical Guardian answered my questions and took care of me. I got the device I keep in the bathroom because that’s the place that quite often somebody falls and you can’t get the phone. I have it where I can reach it. Also, I usually put the device in my pocket when I go out in the yard or away from the house. Sometimes, I just carry my cellphone with me.
My neighbor has a Medical Guardian device and she talked me into it. I live in a retirement area and I feel very secure with it. I used it accidentally. I had it around my neck, bumped it to the washing machine, and it went off. It works. Response was right away. However, I put it through my clothes, and it hangs against my belly and it makes me cold. But I take it off at night and put it right the side of my bed on my nightstand. Also, my neighbor says she charges her device at night and it lasts about five days. Mine doesn’t, and maybe there’s something that should be checked. I also had called before because of the length of the chain that was sent to me. It's too long and I couldn’t adjust it. They sent me another one. This one is fine except that maybe there's any way I could have something that would not show at my neck. It’s just annoying. I’ve had neck surgery, and it pokes my neck. They have something for the wrist but it’s quite big and I don’t know if I want it.
We had a lot of inputs from various health people and we did a lot of research on our own. Medical Guardian seemed to be what would fit our needs the most. Their people did a good job of explaining things. I understood what we needed and what we got and all that. I test the button once a month and the response is excellent. We’re pleased with it so far. My husband doesn't wanna wear the pendant and the band but when I leave and I'm on a trip or gone for a night, he would wear them for my peace of mind. Everything has been okay.
I wear my Medical Guardian device around the wrist because you never know, at 90 years old, you're going to fall. I live by myself, and my daughter lives in Phoenix, Arizona. So, she insisted I should have one of these. She's concerned because I'm by myself. I know a lot of people that have it on, and they're happy with it. I know if I need Medical Guardian, they'd be here.
My daughter got my Medical Guardian for me. It makes me feel safer 'cause I'm alone. If I fall down, I have the button which I can push and their team can come and help me up. Where I live, a lot of us are seniors who live alone and I would recommend them to get one.
I have neuropathy in my feet, so I cannot feel very well on how I am walking. I also have a bad back hips, bad knees, and I lose my balance, which cause me to fall. For the peace of mind for my son, he tried to get me signed up on something. Then, I smartened up and went online, finding out that Life Alert was a bad one and that the best one was Medical Guardian. My first interaction with this company was great. There was no high-pressure with them like that of the Life Alert people. I, however, need another pamphlet on how to turn it on because I have not done that yet. I also would like to get another string for the necklace part because my cat bit through the little string that goes on the neck. The bracelet part also chafed my arm, so I took it off because it feels like it is cutting like a cutter.
I had been in the hospital for several months. I'm 89 years old and living alone. We felt a medical alert system was the best insurance I could have if I did fall. A good friend of mine uses the Medical Guardian service and was so pleased. I went on the internet and they responded quite fast. I tested the device when it was first installed and the response I got was wonderful. They were very prompt, thorough, and reassuring. With my Medical Guardian, I know that I have help at my fingertips or at my wrist should something happen. So far, I haven’t had to use it so everything is fine. And I hope I don’t have the opportunity to use you. But it is a very comforting and reassuring thing to know I have help that’s readily available. I also just recommended Medical Guardian to a neighbor of my daughter who’s using it and she’s very pleased.
I was concerned about her falling or being alone most of the day, so I got something she could immediately get assistance from if she needed help. I looked at customer reviews of one of Medical Guardian's competitors. I liked the fact that with Medical Guardian you can press the button and you can actually talk to somebody immediately that monitors the system versus just having medical emergency personnel come out when it was an accident. What Medical Guardian will do is they’ll contact the family. There are several family contacts that they have listed, but they can reach one of us if it's something that definitely requires necessarily an ambulance.
Everything was very customer service-focused and it's all been very pleasant talking to the Medical Guardian team. We've tested the device a few times. Another thing I like is you can just press the button to test it and let them know. They had to make sure to get some identifying information and make sure it's the right people, so you get that peace of mind. She had a device before through her home security system. We didn’t know if that thing worked or not so we didn’t wanna press the button ‘cause it immediately calls the ambulance. It's a waste of time when they could be maybe going on a call that someone really does need help. Medical Guardian is a little more expensive than some, but it should. What you get from it, from the customer service standpoint, it's worth it.
My mom was moving in with us and I was looking for some extra security. I searched online and found Medical Guardian. It's peace of mind knowing that if I'm not in immediate reach, my mother has kind of a backup plan if she needs me. She has accidentally pushed it once and they heard and responded. It's working well.
My daughter got my Medical Guardian device for me. I’ve only had it for just two months now. A couple of times, I banged it on something. I was cooking, and when I moved across the counter, it hit the counter and it beeped, and it came right on and the responder said, “Is everything is okay?” They’re very good and very pleasant people. They said, “Okay, we’ll reset it. Don’t you worry. We’re here for you anytime you need us.” Also, I fell three different times and at one time, I could not get up and I laid on the floor for almost an hour trying to figure out a way to get myself back up again. And then, twice I fell trying to get out of the tub because I wasn’t balanced properly. I told them that and they said, “Oh, sure. Anytime you have any trouble at all, you call us. That’s what we’re here for.” I feel very safe with it. I’m so happy I have it now. I like Medical Guardian very much.
I ordered and installed a Medical Guardian device for my brother-in-law. I made my choice for it after reviewing 10 other ones. I felt that the whole package of product was more comprehensive and you didn't have to go buy something at the store to make up the difference that wasn't provided. Once I made my choice based what was available in the plan that I chose, it worked out much better for me. It was also simpler for me and the person that helped me was outstanding. He was so helpful, too. The total experience was very positive and when I ordered and worked with the representatives, they were very helpful. And the equipment was simple and straightforward. So far, it’s working properly, so everything is great. Plus, I've done tests with it where I've talked to the people that responded and they were very quick and efficient.
I was in the hospital for about a month and a half, and I live by myself. When I got out of the hospital, my son had the Medical Guardian device hooked around me. He paid for it for years. The first time we tested the device, my son told me I had to do it at the first of the month. Medical Guardian said, “Okay, no problem then. You don't need any help?” And I said no. Then, by my chair at home, there was a bracelet there with a black band. I thought it was my watch that I had left out there. I pushed that button to see why my watch wasn’t showing anything, and they came on. I said, “Sorry, I just made a mistake.” They were very patient with me.
I charge my little thing that I have to take with me every night. But the thing, I guess they talk to you or something.I'm in Winchester right now and I had to go to Coos Bay in the morning. I have the device in my purse now. It was Mother’s Day and my son asked, “Mom, are you wearing this in the shower?” I said, “No. I didn't know I could get it wet.” He said, “Mom, why do you think I got that for you? If you slip in the shower, you’re to push that button.” I used take it off and set it by the sink but I’ve been wearing it in the shower now. Also, in my trailer down here at Winchester, I didn't know that my son left a device at home on the front door, that thing that if an ambulance wants in. Overall, I’m satisfied with Medical Guardian. My son would recommend them because I’ve never had any problem with it, and he’s never gotten called for my mistake. I always confessed in case he did get a call.
My son did a lot of research and decided that Medical Guardian was the one he wanted to get for me. I'm wearing it on my wrist because I like to hang my glasses around my neck. It's a little uncomfortable when I'm trying on clothes. It's leather and it's not that easy to hook up. But I would rather do that than have to wear it around my neck. My neck would be overloaded. And it suits me fine to have it on my wrist. Medical Guardian has done everything they promised they were gonna do. One thing though is that my son paid initially for the package and I was gonna be paying the monthly bills but I haven't seen any and I'm wondering what's going on with my account.
My daughter got Medical Guardian set up for me and I got it. I tested the device this month and the response was rather quick. I explained to the rep that I was fine and that I didn't need any help. They didn't need to send anybody because I was just testing the device. The rep said okay. I was told I have to test it every month to make sure it’s working.
Medical Guardian has been working for me. I haven’t been able to use it but it’s there if I have to. I feel comfortable and I feel safe with it. I got one to wear on my wrist which I put in my purse. I also have one hanging by my shower in case I need help from my shower. I have another one that I can carry with me wherever I go so I’m covered.
I looked on the internet and compared Medical Guardian against others, and got them based on my reviews. If I am away and my mother is incapacitated or can’t get up, she can at least push her buttons and get some assistance. I have tested the device several times. The reps have been very good. The only thing is even though I have good cell coverage here at my mother’s house, the base unit goes in and out on cell coverage. It’ll lose its coverage and then it’ll come back. It does that periodically throughout the day.
I fell and nobody else was around. I pushed the Medical Guardian button and then I had to wait. I had to switch the call. With the protocol, it used to go to the kids first and if they weren’t around, it would go to the police. But I wanted it to go to the police right away because they always came fast with no problems. My daughter changed the protocol and the call goes right to the police headquarters. The cops have come two or three times. I had to wait a little, but it wasn’t too bad. The first time was really fast. I'd recommend it.
I fell and broke a vertebrae in my back and wasn't getting along too well at the time. Also, I'm by myself at night time. I had a Medical Guardian device a long time ago for my wife, and I decided maybe it was time that I get one. The last time I fell, I had to have help to get up and there were people here that day to help me. But if there hadn't been, I would be laying in the closet because that's where I fell in. I feel more comfortable having the device around and when I'm by myself, but I could get help if I did fall again.
My brother seemed pretty impressed with Medical Guardian's record and we bought a medical alert device from them. It's for my father and we got it because he had fallen a couple times, and he has difficulty getting himself back up. He is in his late 80s and his health is not the greatest. So, we wanted something to where he could have immediate access to help and not have to rely on finding a cellphone. Every time I go over there, he’s wearing it and he makes sure it’s charged. So, it seems to be working really well for him. Other than that, Medical Guardian suggested that you could call when you’re first activating it and I was very impressed when I did. I got a person who talked to me and explained how things work and what to do.
Medical Guardian is a good service. It's working because if something is wrong, somebody calls me.
I’m old and I’m living alone. In the past, I have fallen, but I haven’t in the last year and a half. I got a Medical Guardian and I got it hanging on me now. I don’t use it much. But everything is all right with my Medical Guardian. It’s okay. When I originally did it, if I signed up for a year, I would get a one-month discount. Then the woman I talked to said, “it’ll cost this much.” I paid upfront for a year but I never got that discount. So, I almost sent it back because of that, but I didn’t. When I know I’m gonna be around the house here and especially if I’m gonna be out in the yard trying to do something, I put it on. For what it’s advertised to do, it’s fine.
Our oldest daughter signed us up for Medical Guardian and got it all set up. She got it for me. I have some medical problems and can’t be left alone. She thought it would be a good idea for me to have that. I like it. I have no problem wearing it and I feel safe with it. I've used it twice - once, to check it and the other, when I fell. The response was great. They were right there. They wanted to know where I was hurt, they checked me over, and they wanted to know what hospital I wanted to go to. They didn’t just pick me up, put me in an ambulance, and bring me anywhere.
I used to be a hunter and spend a lot of time in the woods. And then I would fall for no reason and in order to get up, I had to find a tree that was close by, which is easy in the woods of course so it didn't take too much. I never said anything to my kids about it. But then one of the girls that hunted with us saw me falling, and she told my son.
My daughter is the one that worries the most. Like if I was going downstairs, she would hold my hand or my belt. When I went to the doctors, she went to all of the appointments because she says that I don't listen to what the doctor says. It's not a big deal. But the kids notice that I mix them up. I had to do a test. My daughter takes care of all my meds and takes care of me. She told the surgeon what was happening. And then, he said, "That's not something you want to fool around with. That's in your brain." He and then his associate talked me into getting a stent put into my head. And they explained what it is and that I had too much pressure in the brain and my spinal cord wasn't able to handle all of the liquids. So, they had to bypass it. I had the surgery, and it worked out fine. It's going pretty good.
One time, I was home alone and I was looking for a magnifying glass that I knew I had near my sofa, and I figured it must have fallen behind it. So, I laid on the rug and I looked underneath the sofa, but I could not see it. But when I tried to get up, I couldn't lift my head. I couldn't move. So, I said, "Oh, I got a phone right over there." I usually try to carry a cell phone with me. I was in the house and it's handy. I just took the cell phone and said I would call my eldest son. He's the closest. His office is five minutes up the road. I would have him come help me up.
In the meantime, the gentleman from Medical Guardian that I talked to on the phone was very nice. The people are nice to do business with. It was the first time I actually heard the alarm going off so I didn't know what it would sound like. But I was down, and all of a sudden somebody said, "Joseph, are you all right?" I just told her I was laying down and I couldn't get up. She wanted to know if I needed any help, and I said no because I have four children all within five minutes of me. My eldest son came in, turned around and got behind me. I couldn't sit up. I couldn't move my head. So, he reached underneath my armpits and picked me up. And as soon as I was standing, I was fine.
My son chose the Medical Guardian for me due to my age and sometimes, I get dizzy. We thought having an alert device would be a smart thing to do. I'm happy with my device. But there was a problem with the water filter. There's a water filter on the faucet and when I touched that, it set off the alarm three times. The last time it happened, I told Medical Guardian what was happening and they said to turn the device backwards when I am at the sink. I've done that and it didn't go off. The device also went off because I was trying to open a jar and I pulled that jar close to my torso and it set it off.
I was falling down once a month and I was concerned that when my wife is away, I would be alone. I wanted some security and got Medical Guardian. It’s a security blanket. I’ve tested it once when we put it in and the response was very quick and excellent. It’s a nuisance being around my neck sometimes, but it’s comfortable.
My husband was hospitalized for 17 days. When he came out of the hospital, he was not able to walk very well anymore so he was a severe fall risk. It was very important for us to have the device because I had to work. At that time, I was away from home. Even though I work part-time, we still needed it. It gave me a sense of security knowing that he was able to call for help when I was gone. I made sure he always had his bracelet on. It doesn’t seem to bother him unless he had it on too long like overnight, or if he forgot to take it off and then it could get a little itchy under there. But most of the time, we just put it on when I leave the house. He had to use it a couple times when he fell so it does what it says it’s going to do, and it has been very reliable.
One problem that we had right at the beginning was I did not see anything in the set-up instructions that said we had to call Medical Guardian to set it up. We had to call in and give them more information. A lot of information was taken when I ordered the product. And then when we got it, we plugged it in and we ran through the operating instructions. But they needed to include in there, “You must call when you first set this up.” What happened was, he fell and it didn’t work because we haven’t called in. It’s really important that they need to add that in those instructions when you first open it up. I went back and checked the instructions, and it’s not in there. It needs to be in red or something, “You must call in,” otherwise even though it seems like it’s working, all the lights are working and everything, but it’s not. You’re not connected and Medical Guardian doesn’t know who you are.
I voiced my concerns to them when we realized it wasn’t setup. It’s really important that people knew that, especially when you’re getting this, you have someone who is impaired, in one way or another so you’re doing this for their safety and probably they’re coming out of the hospital or whatever, their mind is deteriorating. You can be under a lot of stress and worries and upset. It’s really important for Medical Guardian to really stress that. That’s just the only thing that really bothers me and that needs to be changed. It’s a very good product, it’s reasonably priced and it does work, but they just need to include those instructions.
My daughter got me a Medical Guardian device when I wasn’t well and I haven’t had a chance to use it except once. I hit it by mistake and the response was very good. I got a phone call and they handled it very well.
My Medical Guardian device works well. I haven't had to use it but I found that the pendant is very sensitive. It's called the paramedics when I accidentally bumped it. I have my wristband on when I needed it. I dislocated my hip while I was in the shower and it was the reason that I had gotten it. The device is fine, and I know that if I fall, there will be help.
In my research, there were about four that I checked online and they had good response time. I called another company first and I was going to have to put so much money upfront. I had to buy everything. When I spoke to Medical Guardian, they said, "Oh, no, no. It's just this so much a month." That sounded a whole lot better to me because I wasn't gonna have to pay more not only upfront, but won't pay more every month. The team at Medical is very nice. I also pushed the button accidentally on my own. I was moving in a different place, and they never said, "Well, you stupid lady." They were very polite. I tell others I got Medical Guardian, and I'm very happy with it.
The gal told me I should test the devices every now and then. I made a test for the one that hangs on my neck and it worked beautiful. I called them and they said, “Oh, we know it’s a test. That’s great.” But just now, I made a test for the one that goes on my wrist, and nobody seems to be responding. They usually respond pretty quickly. If I hit the button right here with the little light blinking on and off, their response is pretty good. But right now, they are saying, “We are working on this.” They’re not responding to me. I’m trying to tell them it’s a test. I don’t want somebody to send an ambulance out here.
My husband had just died. My sister was leaving. She wanted to make sure that I had some assistance. I know I have friends here in the building that I can push the alarm and they would come. Unfortunately, sometimes I pushed it accidentally. But on the other hand, it does make me feel more confident. My friend, Ruth, on the fourth floor has come down and checked up on me and said, “Why did you push the button?” Medical Guardian has been a good service.
I live on the campus of a hospital. It has quite a few apartments for elderly people. The first couple of devices that I used came from the hospital and I liked the way they worked, but they were so heavy. I felt like I had a big rock around my neck all the time. I find myself hanging it on the back of a chair just so I wouldn’t have that weight around my neck. They worked well but I was looking for something that was much lighter. Also, one of the devices I previously had would go off for no reason at 2 in the morning. I didn't even have it around my neck. I told them but it didn't get fixed and that was another reason I wanted to change. One of my daughters found Medical Guardian and so far, everything is fine. The last time I checked it, the response was quick. I stay with it on. I’m always afraid that I’m gonna touch it and set it off and when I get in the shower with it, the hot water would set it off but so far, it hasn’t.
I’m 90 years old and I have a lot of aches and pains. I’ve had different companies over the years like GreatCall and Medical Alert. Medical Guardian is as good as any of them. Once or twice when I started, I was in contact with them and their response time was very good. But I don’t like the idea that I always have to carry with me the remote thing. The one I had before was on a necklace and I just had to wear that one item. With the Medical Guardian, I have to actually carry the remote speaker with me anywhere I go. That could be improved. It’s a simple thing and other companies do it. Besides that, everything is working fine.
I had several falls and my daughter was the one that looked into everything. She insisted I have a device. It was her that found and talked to Medical Guardian's representative. Apparently, she was happy with her. I pressed the device once by mistake and they answered right away. But everything else is fine. I don’t know what I did, but I had the one that goes around the neck on and that’s the one I accidentally set off. The machine worked quite quickly and I explained the problem and everything was fine. I feel secure with it. I’m liking it.
The doctor told me that if I'd fall off outside or in the house, it could break my back. So, I feel pretty good with Medical Guardian on except I'd like to get one that would go farther than 600 feet. They got one that was just for the home and there was a 600 feet out from where the box is and then they got one for people that drive away from home. The watch came off while I was sleeping. I got the watch laying here on the table and I got the other thing around my neck. I have a broken hip and when I move around, the necklace keeps coming undone where I wear it under my t-shirt. The little magnets come undone and it falls down. Then when the electric goes off, this goes off too, and it blinks.
I called them last week because my green light was blinking. The rep told me that I might have the device too close to a window. I told her that nobody ever told me not to put it there. Bu no matter where I put it in my house, it’s pretty close to a window. So then we got if fixed. Other than that, I've had no need to use it. But the few times I tested it, they were right there. I have both the wrist device and the necklace. I wear the wrist one all the time and there is no problem whatsoever. I love it. I didn’t know my son was gonna get the wrist one, but I was very happy to see that he did. My son pays $29 or $39 a month for it.
We went with Medical Guardian for my grandmother after seeing that their pricing and reviews were better than other service providers. We test the device each month and when we press the button, the dial takes a little while. Sometimes, it'll connect immediately and other times, it would take about 40 seconds up to a minute. Also, it would nice if the wristband for the button had something my grandmother can talk through so if Medical Guardian's team can't hear her, they can automatically call. Still, the response we get is pretty good. It's also convenient for my grandmother that the device is simple and waterproof.
Ken has orthostatic hypotension so he passes out easily. If I wasn't home and he would have an episode, then we would have the device. We’ve called to do testing just to make sure and Medical Guardian was very quick to respond.
When I got too much low blood pressure in my body, I fell. I passed out and I stayed on the floor for seven hours until my daughters got home. My legs didn’t have any strength in them. I was so weak and the first thing they did was get this medical alert device. I'm okay now, but Medical Guardian makes me feel like I can go out in the backyard, walk around and do things that I couldn’t do before. Every once in a while, I call just to check to see if it’s working and it’s working good. They answer right away and my daughter would say she was just testing to see if everything was okay on it. They ask a few questions, and that’s it.
Medical Guardian was recommended by the company that was helping us with the medical things. I wear it around my wrist and I don't have any difficulty with it. I broke my legs, we used that for the ambulance to come and take me into the hospital. The response time was good. If I hadn't had it and had a broken leg like I did, I wouldn't have had anybody to take care of me. There was no way that I could have gotten the help I needed. It was very important to have it.
I have COPD. I am on oxygen full-time and living alone. If I fell or if I was having a breathing alert and couldn’t get my breath and I needed to get ahold of family, or neighbor, or police, or somebody, I needed to have some way of sounding the alert. I was interested in staying at home and having some kind of palliative care and the alert system. And I got Medical Guardian through Crossroads Hospice & Palliative Care. I don’t really notice the device when wearing it so it’s comfortable. I have it on all the time and I worry about possibly hitting it accidentally but I haven't really hit it.
I have more security having Medical Guardian. The only problem I'm having with it is the watch is really hard to get on. It’s rubber and I can get one side on, but it’s hard to buckle. Other than that, I have no problem with their reps.
I have a wrist one which I like very much. I also have the one around the neck, but I don’t wear that and fortunately, they haven’t automatically gone off. I got it because of my age. In case something does happen, I want to do the right thing. Also, I’ve called in and I just tell them that I didn't need help. It was just a check-in phone call and they were very nice.
My mother had passed away and William was alone at night. During the day, he’s in his house and has help. I thought that a medical alert device would be another layer of protection for him. However, when he fell, he forgot to use it. I’ve heard that that was an issue with any kind of alert system. But the Medical Guardian people were very informative and helpful.
They did a good job during the setup, but I haven't had a chance to use it. The strap on the wrist unit broke too, so I can't even use it now. Still, my experience has been positive all the way so far.
I got a device from Medical Guardian in case I fall and my son's at work. That way, I’d have somebody come pick me up. I tested it twice and their response was good. It wasn’t rushed real fast and they had given me time to answer. I feel really safe having it. At least I got somebody getting me up. My son got his truck, so I know he gets home late, and the device gives me protection. It's wonderful and the one around the neck suits me fine. I also have the one for the wrist but I had never worn that.
My mom is getting older and she is getting a little bit of dementia. She worried about falling and being by herself if something happened, and she needed a help button in case. I then looked online and found Medical Guardian. Their customer service was fine. She, however, was a little disappointed in the way it looked. She thought it would be more like a necklace or something that would be a little more attractive, but I told her none of them that I could find looked like that.
I went online and looked at a couple of companies. I looked at reviews and finally decided that I wanted Medical Guardian. We test it once a month and we’ve done that. We always try to do that on the 1st of the month and the people seem very nice, but I don’t think it picks up voices real well. I don’t think my mom picks up the voices very well from it either. We always stand beside it to test it because that’s the only way she can hear it and at first, it just says something about connecting. I said to my mom that that was not it and that she would know when she had a real human being. I also told her that if she ever had to use it, she was going to have to scream as loud as she could.
My mom is in a decent sized house and we’ve tried to put it central in her house, so that she could hear it from the kitchen, the living room, the bedroom and all the different places. I don’t think she can hear them very well though. My hearing is good, and if I was in certain parts of the house, I would have trouble hearing it. Her hearing isn’t that good and she doesn’t even put her hearing aids in half the time if nobody's coming over. Still, she’s happy with the device she's wearing. She usually has it underneath the blouse or the sweater and she said that most of the time, she doesn't even think about it. My mother-in-law had one years ago, and she said it was so big and heavy. This one is not that way at all. We put in on a different chain, so it looks a little nicer as well.
One of my aunts has Life Alert and she didn't like it. It had to do with the cost. She called me and told me that she was really worried about my other aunt. She kept telling her to get the medical alert device but my other aunt kept saying she couldn't afford it. I said I would just do it. In that way, I'll have peace of mind and so will my aunt. I pay for it.
I went with Medical Guardian because it was the cheapest package, then their rep just kept trying to get me to add on other stuff. She got me to do one add-on which made it more expensive than I wanted to pay. I don't have any regrets though. But that first call was pretty frustrating because she kept and kept trying. She was on a script and I don't blame her. As for setting the device up, my technical skills are dropping pretty fast so my cousin who is a little younger and sharper than I am did it and has no problems.
My mother has a Medical Guardian. I was looking online and they had a comparison study on the best ones, and Medical Guardian came up as the top choice. It was pretty easy setting up the service. It took just a few minutes. My mother said the device is fine as well. She wears it all during the day. She hasn’t had to use it. Everything’s gone good with it. The response was great too. They answered right away and everything worked out well.
I had been in the hospital and was discharged from in-house therapy. I live alone but I'm in a situation where if I fell, I could call my next-door neighbor with no problem or just call the township police so they would come by, unless I was unconscious. For my own reassurance and for the rest of my family, I decided to get something here at home in case I had a more serious problem.
I asked one of the therapists for a recommendation and one of the therapists that came to the house suggested Medical Guardian. She said that her mother-in-law had one. Also, Medical Alert was very expensive and I could not afford that every month. But Medical Guardian not as expensive as some of the others. Being a senior and being on a fixed income, I got what I could afford and what I thought was the best deal. I carry my Medical Guardian with me at all times. If I go in the bathroom, I have it with me. If I go to bed, I have it with me. But I don’t wear it around my neck every day. At least once or twice a week, I charge my device up. If Medical Guardian makes a change, maybe have something that didn’t have to be recharged.
My granddaughter got me a Medical Guardian, which I wear around my neck. Most of the time there is somebody here with me, but she was afraid if I would fall and be by myself. Having it gives me security.
When I got my Medical Guardian, we did the whole thing by the book and it worked. The response time is pretty quick. I was a paramedic for 20 years so I understand response time and how it can make or break the system. As far as that goes, Medical Guardian works fine. I wear it around my neck and it doesn't bother me at all. It gives a certain amount of relief knowing that even if I'm out walking around in the woods, I can get help if I need it.
I'm 80 years old and I lost my husband eight years ago, but I'm in perfect health except for blood pressure. I have a trailer at Camp Brown and I go there in the summer. Last summer, I was alone out there. In the middle of the night, I got up to go to the bathroom and I tripped and fell. I dislocated my little finger, but I got up and drove myself to the hospital. It was 3 o'clock in the morning. My kids then got a little concerned and they told me that if I was going to go back out, I had to have something. I got a Guardian device. I was at Camp Brown again a week ago, and I got no signal on my Guardian at all where I could call out. I finally got somebody and they said everything was working then I did it fine at home. Also, when I first got it, I accidentally pushed the button. I also pushed the button for a test, and they responded quickly. I was surprised.
My Medical Guardian worked perfectly the times that I needed to use it. So far, so good. I went down in my bedroom trying to pick up a laundry basket. I fell and had insufficient leg strength to get back up off the floor. I used my device to summon a paramedic and they arrived in five minutes and helped me back up to my feet. The Medical Guardian reps were very pleasant and they seemed to be a nice group of people. The device helps me feel more secure. But it would be nice if they could lower their rental rate a little bit.
Fortunately, we haven’t had use for our Medical Guardian device, which is good news. My husband tested it at the beginning when it first was delivered. You push the button on the side. You hold the button, and push the big button on the middle. When my husband had to run errands and I am alone, which is not often, I put it on my neck.
I had a fall in December and broke my hip, and my kids thought we should have a medical alert device. My son researched and did all the checking to see which one was the best for us and I’m perfectly satisfied with Medical Guardian. I’m so thankful that I got it and thank God we haven't needed to use it at this point.
I stopped wearing a medical alert device because I purchased an Apple Watch but I realized I still needed it, so I went back to it. I had a bad experience with a company I previously had when I needed an ambulance and they took a very long time. And with another company, the pendant itself was a piece of junk. It kept falling apart. So I went to Medical Guardian. I wish that the pendant was smaller. It’s very clunky. But I've used it and the response time was excellent. Somebody stayed on the phone with me the whole time waiting for the ambulance to come, which I thought was great.
I recently had a health issue and I was kind of by myself and having Medical Guardian was another precaution. I got the necklace but then, COVID came and my husband was gonna be working from home as well. Having it and not leaving the house was kind of silly, which was why I haven’t activated it.
Thank you so much for your review! We're glad you got this device due to a health issue. We surely hope your family is healthy and safe during this pandemic. We hope that the current situation improves and everyone is able to get back to their normal lives safely. We look forward to speaking to you when you're ready to activate the device.
Thank you so much for choosing Medical Guardian!
- The Medical Guardian Team
I blacked out on my porch one time and my granddaughter decided to get a Medical Guardian for me. It’s great. I got it on right now and it's like having somebody with me all the time. There's a sense of security. I will be 90 this year and a lot of times, I’m alone. If I fall or if I need help, I could get help right away. The reps are helpful, nice, and pleasant as well.
My doctors told me I needed a security button. I’m diabetic so they're afraid that if I had a low or if I fell, I would need help immediately. I went to Better Business Bureau and did a search on there. I decided that Medical Guardian would be the best for what I needed because it has the roaming that I can do anywhere in the United States. I bumped my button a couple of times and it came off. They were immediately right there.
For my safety, I have the Medical Guardian. Their reps respond almost immediately when I test the device. Everything is working fine and I have no complaints.
Thank you very much for your review! We're glad all is going well with your device. Looks like you gave us a 3-star rating and we'd love to know if there anything else that we could help you with or how we can improve your experience with us. Thank you!
- The Medical Guardian Team
My daughter was worried about me falling in the house, and then she found Medical Guardian. When I tested the button, it was fine. The response was very quick and to the point. I wear the device around my neck. I wear it to bed too because I get up at night to go to the bathroom, but I worry about rolling over and setting it off. Overall, having it is like an insurance.
I had a hip replacement and it popped out twice. Fortunately on both times, somebody was home with me. But the fear was that if I was by myself, how quickly could I get somebody to help me. My daughter looked up alert online and Medical Guardian came up. The device has been very helpful. I haven’t needed it at all but it's just the peace of mind knowing that I have it. Usually, I put it on every day. But sometimes when I'm out walking to the door to get something random by myself, I would realize I forgot to put it on. Medical Guardian is great. I put it in inside my blouse so nobody sees it. It's not the most secretive piece but it's not meant to be. For what it is, it's perfect.
We've seen others with more convenience and a wearable neck unit. I paid for Medical Guardian with three months of service and we want to terminate our contract with them. It's unusable in its present configuration. There's no wearable device and therefore, it's unreachable. If my wife fell, she would not be able to use it.
Thank you for your review! We see that your wife has a Mobile Guardian. The Mobile Guardian is a two part system where there's a speaker box and a wearable button (neck pendant or wristband). We believe that based on your review, she would benefit from an all in one device that she can wear around her neck or on her wrist. The speaker and microphone are built in. We'd really like to see that she's both protected and satisfied with her device.
Please give us a call at (800) 313-1191 to discuss the different options available for your wife to get her a device that suits her needs and preferences best.
Thank you so much and we look forward to hearing from you!
- The Medical Guardian Team
My kids have been nagging at me for a long time to get Medical Guardian, and I said I really have never felt a need for one. But then, back in November, I had an accidental freak fall in the living room and broke my left femur and left wrist. So, that laid me out for a while. I thought, maybe it's time. I'm wearing the watch, I'm thinking I may go to the necklace. And I wonder if I can just switch back and forth 'cause the back of it irritates the skin on my wrist. It's kinda rough. I move it up and down, but it's still irritating where it gets hot.
I was concerned that I was very forgetful and my family was concerned about me. Having Medical Guardian makes my family feel better. The other night, I woke up and could hear voices in the living room. I wondered what was talking and then I realized that the unit was trying to talk to me. I had been sleeping, so I might have laid on it. Yesterday, I pushed the button because I got mixed up and I caused a small fire in my stove. There were firemen in the house and the fire was taken care of. I'm satisfied with my Medical Guardian experience.
Thank you so much for your review! We're so happy that you had Medical Guardian to assist you with the small fire in your stove. We're happy to hear that having our product makes your family feel better. We're sorry if the device may have woken you up in the middle of the night but we wanted to make sure you were doing fine and did not need any assistance as a safety precaution!
It looks like you rated us 3-stars and hope you truly had a 5-star experience. If there is anything else we could do to improve your experience with us, we'd be delighted to provide some answers.
Thank you for choosing Medical Guardian!
- The Medical Guardian Team
When I googled the devices, I saw that one had a better rate. I called and I liked what they had to say. So that's the one I went with. We were given both the wrist band and the necklace. He chose the wristband and it was easy to use the device and set up everything. You had to follow the directions which were very user-friendly. The only issue that we have is that we have a two-story house and the bedrooms are upstairs. I moved the box that would be alerted if there was an emergency to a center hall table. But even with that, if my husband fell upstairs, he'd have to yell pretty loudly and if he's knocked unconscious, obviously he can't. But Medical Guardian assured me that they would call out twice and if they would not get a response, they would automatically send the police, the fire truck and the ambulance – the whole gang would apparently come.
But I also believe that that's true of all the devices, that it works within a certain radius but it doesn't pick up the sound. We kept testing it and testing it. We moved it from place to place but the rep couldn't really make out what we were saying from upstairs in the bedroom. But we figured the center hall was the most logical place. We had to keep it centrally located. I set this up because I'm still working and my husband would be home alone and he is handicapped. So we set this up with that in mind. We had a home health aid coming in at a time but it was not for the entire day. Nonetheless, I felt very confident and secure knowing that he was in good hands whether it'd be because of the home health aid or if he was alone that if something were to happen, we have the additional security of the Medical Guardian.
Initially, when I was setting it up, I had an issue trying to reach someone. I thought it wasn’t a good first impression but they more than made up for it. They apologized profusely. I had paid for the whole year and they actually gave me three additional months because they knew that it was a serious situation. They got right on it and told me what they were going to do so that would never happen again.
I’m 90 years old and when I fell in January, I was in the hospital for four days. When I got back home, my kids were trying to figure out what I should do because I don’t have anyone who lives in the house with me outside of my cat and he’s no rescue thing. Towards the end of January, they had me get a Medical Guardian ordered. At first, I was good about always taking the thing with me and wearing it on my wrist then I got out of the habit of doing that. I fell again here on Friday of last week and I scraped my face and my hand.
That was a wake-up call and now, I’m back to making sure that I keep this thing on my wrist and the GPS thing is in the house. I’m supposed to test the thing once a month and I did that once. It’s not something that’s in my routine and I thought I was checking on it in about a month, but maybe it was even a little earlier. I haven’t even given it another thought and I haven’t tested it again. Still, I see that there is a special button on the right side of the device and all that it’s for is to test it.
I live alone, I'm 85 years old, and I have frequent falls. My daughter-in-law got me a Medical Guardian device and since having it, I don't think about it anymore. I just know that I'm protected.
My daughter decided I get the device. I suffered a blackout and it happened as I was walking through the door from the garage to the kitchen. And when I collapsed, I hit my head on the top of a tile countertop. That was a year ago and I still am not completely recovered. I'm dizzy. I cannot get up and down the stairs without assistance. I suffered a subdural hematoma. It's one of those crazy accidents that only happen once in a million times that you've gone to a doorway. We tested the device around the 1st of the month. My daughter checks it when she comes out. She comes out every three to four weeks. She's an RN so she's aware of all of these things and she said, "Okay, works just fine."
The only objection I have is that the strap on the device that you wear around your wrist is horrible. I would like to know if Medical Guardian has a different band that I can purchase from them to replace. I don't know whether my arms are too thin. It's just horrible. It slides around or it falls. It’s not going to be a problem for somebody who has heavy arms because it won't slide down over their hand. But I’ve had it slide down over my hand several times. One time, I lost it and had to look all over. I found it under a sheet on the bed and when I was making the bed, it slid off and it was under the sheet. So, you can tell how loose it was.
I have been looking for something I can buy and put on that watch instead of the strap that's on it. We get all these catalogs now because there's no in-store shopping. And a couple of them have a strap that goes in the two slots on the watch. And they have them available in catalogs but I am not able to drive. I walk with a cane so it's inconvenient in many ways. But I'm concerned that this watch could slide off and you'd never know. It would be gone.
I live in a gated community and they've been notified up at the gate, so Medical Guardian has all the information in the event that I would need assistance. I have the lock on the door and I have the security people here. I am very grateful for all of the assistance but I don't want to lose the equipment that makes all these things possible. I would strongly recommend that Medical Guardian look at the problem with the medallion or whatever they call it, sliding back and forth. But other than that, I've had no need to use the services.
My daughter is in the medical field and she said that purchasing a medical device would be good. We got the Medical Guardian. My husband has one as well, so we both wear one and keep it at our bedside at night. Two days ago, I was working in the kitchen and I leaned against the lower cabinet from the top, and it accidentally went off. I had a call within 30 seconds, so it was perfect. My phone rang and I answered it and explained to him there was no problem but I was sorry I accidentally did that. So, I’m more careful now that I don’t lean against it quite so easily. The device is fine. I have no problem with it, my husband either. We barely feel it that it’s on. It’s very light. So, we’re very pleased with us having them on, seeing we’re both in our 80s. It gives some comfort.
I needed a medical alert device because I had some falls. My partner researched and found Medical Guardian. I wear it around my wrist and it’s comfortable.
I have cerebral palsy and I’m diabetic. I got the medical device from Medical Guardian and it's okay. It’s been pretty good. It’s helped me a lot. I’m confident, I can do stuff and I’m free to do what I want.
I had a heart attack and they had to replace three arteries. My son purchased a Medical Guardian device for me and I like that with it, in case of an issue, at least I got a chance of staying alive. I have both the bracelet and necklace, but I wear the necklace all the time. The bracelet’s kinda tight, so I got it sitting on the side.
Medical Guardian offered me a good deal and I decided to get it. I wear the bracelet but I break out a rash with it. It doesn't agree with my skin. Other than that, the reps did a hell of a job setting it up. They did everything I could think of. We tested each item and they responded very well.
My children wanted me to have Medical Guardian so they bought it for me and when I'm out walking, I'm glad I got it. We have a nice woods to walk through and so I like walking through that and I do feel better since I've had the button. I am kind of an adventurous person when I walk. So a lot of times, I just do stuff. I figured if I fall, then all I have to do is press that button. It makes me feel more comfortable because I have it on my wrist and it's got a button on it. I have no problems wearing it and I wear it everyday. I take it off when I go to bed and when I get up in the morning, I put it on. I like wearing it and I'm happy with it. My kids are happy I've got it.
I had a stroke and my son wanted me to have the Medical Guardian device. Since I got it, I feel great and safer. But it went off at 3 o’clock in the morning when I was sleeping and I don't know why. The lights went off and it was shining. Then I got a rep and I told him that it was a false alarm. Other than that, the device is really light and not heavy. But the wrist slips and I don't think it's very comfortable. Also, I have to take the device with me when I leave out-of-town and it's a nuisance.
Having Medical Guardian makes me feel a lot better. I live up in the country and sometimes, I’m outside by myself. I've fallen a bunch and needed something so that if I fell, I could get somebody to help me if I couldn’t get up. I call once a month like I was told to do and do the check. The people are very nice.
My older brother did the homework on the services available and he gave me the number of Medical Guardian. He said to call them. That's the best option, so far, that he came across. The process to get everything set up was very simple and very helpful. Once I received, it was just a plug and play. And I called them. They gave me the instructions on how to set up and how to do a test call. It took about five minutes. We did the test run and the response was immediate. A couple of rings and immediately, somebody answered.
Instead of one big speaker system, maybe they could have multiple units. Like my mom and dad, there are two of them. So if in case something happens to her, it would be easier if there would be two boxes instead of one big speaker system. That would be very helpful because sometimes, you can’t hear them or they can’t hear you.
With the device that I previously had, I had to be so many feet away from it. I couldn’t take it out with me where I went. And since there’s two of us here, I'm more concerned that if something happened to one, the other one is gonna call or do whatever but we couldn’t when we’re out away from the house. I like the fact that I can take the Medical Guardian device with us when we go away from the house. I hope we don't have to use it, but it feels good to know that we have it if we need to. I feel secure with it being available.
I’m going to be 91 next month and I don’t walk without a walker. I had fallen a week or so before. The fall I had wasn’t that serious and I didn’t get hurt. But I have fallen a couple of years ago off and on. So, my son thought I needed something because I have to crawl along the floor to get to the phone if I fall. He then bought one for me. I have the thing around my neck right now and keep it on. At night, I hang it on my walker, and it hangs down long enough so that if I fall onto the floor, I can reach it from the floor. Wearing it is not bothersome at all, and I do not even notice I have it on. If I ever use it and they call me, I'd have them call my son to come help get me up -- I wouldn’t want someone coming to get me up from far away. Someone in my position needs one, and whether they ever use it or not, they should have it.
My wife saw the Medical Guardian device advertised somewhere and she got it. So far, it's okay though I have not used it at all.
As far as Medical Guardian answering, responding and doing what they were supposed to do, they have done their part. So far, we’ve had to use it one time and it worked well. Robert fell and didn’t know where he was. Our problem was that I was laying in the hospital. I had just come out of a major surgery and my husband was trying to talk to the people and tell them what to do. His name and his phone number were on the list but they did not wanna talk to him. They didn’t wanna do what he said. He had to hand me the phone to get them to do what they needed to do. I said that I didn't understand why they were having problems talking to my husband. They were supposed to be able to talk to him and get everything resolved. Other than that, the service was great. They got there and Robert was taken care of.
Medical Guardian is good. My kids got it for me and they thought it was the best one on the market. They checked them all out, and this was the one they decided on. I accidentally bumped the button on something one day, and the guys came right on. The thing I wear around my neck is big and cumbersome. It would not be so bad if it was not so thick. If it was thinner, it would be a lot better.
We chose Medical Guardian based on their reputation and recommendation by a relative that had it. It was easy to get started. We tested the device and it was simple. They responded quickly enough.
My Medical Guardian is working wonderful. In fact, I accidentally hit it. When I go to the bathroom, I have a sweatshirt or a t-shirt on. I roll that up and I put that in my mouth. My Medical Guardian that I hang around my neck was rolled up in that so when I put it in my mouth, I must have bit on the device and I set it off. After I was through, I came into the front room. My charger was sitting in my kitchen. All these noises were ringing and red and yellow lights were blinking off the charger. I picked it up and it said "Emergency". They asked me if I was all right and I said, "Yes". I told them it was my mistake and that I was sorry that I hit it. They were very prompt and I appreciated how fast they were.
When I decided I wanted to have a medical alert device, I researched everything. Medical Guardian had the best that everybody had. Then I had a bad knee and I had to go into the hospital for a while. I was gone for about eight months. What I should have done was to call Medical Guardian and to turn off for that time, but I didn't. When I came back, I rejoined. I happened to do that at the time they were having a special. I'm happy I'm back with it and I've been telling everything that they should get one of these.
My daughters got a Medical Guardian device for me. They were worried about me being here and alone. And I've had a couple close calls of congestive heart failure so they wanted me to have that where I could call someone instantly. I used it to check in on the day I got it and so far, I'd like it better if it had been a wristband than wearing it around my neck. It's kind of cumbersome to me.
Thank you so much for your valuable feedback! Wow, we're sorry to hear about your close calls with congestive heart failure. We're so happy that your daughters made the right choice of getting you a Medical Guardian device. We understand that you believe the device is a bit cumbersome and would prefer something you could wear around your wrist.
We'd like to talk to you about switching the different options available and we want to make sure that you're both protected and comfortable. Please give Customer Care a call at (800) 313-1191 to talk about the different options we have available to better suit your needs.
Thank you so much for choosing Medical Guardian!
- The Medical Guardian Team
I'd fallen a couple of times and had to have help getting up. My kids got me the Medical Guardian. I've had it for a month and I just have it hanging on.