Medical Guardian Reviews

BEWARE! BEWARE! CHARGE NOT AS STATED! I purchased these devices based on AARP recommendations, and let me say these minis do not live up to their reputation! These minis are to hold a charge up to 7 days, if you are lucky you may get 3 days to a charge! I called Medical Guardian and informed them of our situation and was informed that those charging times are based on optimal network availability and doesn't take in consideration for variances such as roaming, which takes more battery usage! When you purchase these devices and don't live in a big city expect no more than 3 days to a charge! Medical Guardian stated that these devices ship from a warehouse and not tested prior to shipping! Medical Guardian replaced our devices and still no difference in charging status!

I called Medical Guardian in November to cancel my subscription and was sent an email with a form attached. Instructions were to print the form, sign it and email the signed form back to them at customerdocuments@medicalguardian.com. I did this and assumed they had cancelled my account. Did not receive any indication that my email was not sent. I noticed that there was a pending charge for December so I called them back today. I was told that they did not receive my email and was told to send my signed paper to customercare@medicalguardian.com. The person on the phone said he received it but he would have to charge me for December. Either they are giving out the wrong email address to send the cancellation letter to or they are saying that they didn't receive it so they can bill you an extra month. Either way, I consider this "shady dealings" from a company and I would not recommend them to anyone. Beware!

Most of the people that I have talked to at this company all tell me something different and do not give out the correct information. They need to ask the right questions to make sure that the customer is getting the right device for their lifestyle. I am now on my third device and I am getting ready to send it back because the fall detection does not work on it. I paid for it but we have tested it and I’ve tested it with the company and it does not work and that is the whole reason why I ordered it was for the fall detection feature.

When I went to cancel early, they said it was canceled, then I received a bill, then I called back, they said they received the letter of cancellation and it was canceled and they would back date it and I would receive a refund. Instead, I received a past due notice with threats of going to collection agency. Called back again, I wouldn't hang up until they emailed a copy of cancelation. Still should have received refund, but when I called back a week later checking status, they said the account was closed, I was issued a refund and they applied it to a bogus "past due" amount. I wouldn't trust them - beware!! As for the service, we had no need to use it in the time we had it, which was wonderful, but no way to review their response time.

The wristband on the wrist unit is poorly designed. It's difficult to put on using one hand, and almost imposible to adjust the tension. The straps are backwards. The holes should be in the same strap as the lugs. If I would have known this I would have ordered the pendant. The person who designed this has never tried to put it on.

My agent Donna ** was the friendliest, most helpful, thorough agent. Someone that actually seemed like a real friend. Being close to my age, she truly understood my issues. So far my equipment has functioned perfectly even though I haven't had to use it yet. Just having it gives me some peace of mind.

Since my purchase was a gift I requested not to be have auto renewal. One year later I get a notice I was being charged a renewal fee. I immediately got on the phone and requested charge to be halted. Verbally the Guardian representative agreed and asked me to send notification on their form. I completed and signed the form. I was still charged and now it has been reported to my Credit agencies. My 800 plus credit rating has fallen to 680. I canceled my card. I highly suggest not using such an unethical company.

Not the fault of the device, but she fell a soft fall out on the porch and didn't remember to use the medical alert pendant button. She was cold and weak when she was found hours later. I wonder if a temperature detection would help, she was so cold. Oddly it show a large amount of steps for the day. Perhaps a watch-type device would have been better, because she kept looking at her watch.

My grandma has your equipment and no one on emergency contact list was notified when she fell and was on floor for 1 hour. If someone on contact list was notified we could have had someone at her place in 5 mins. My grandma should receive some sort of compensation on her account. Your company is quick to call contact list when bill is due but not when emergency!!!!

Got service for my mom and everything was fine until wrist strap broke and had to get new one. New one was of poor quality. Went to cancel service and the service is horrible where wait times are up to 30 minutes for answering calls, and they do not stop charging me until equipment is returned as well as having to pay for shipping. Can understand this to a degree, but seems like I need to cancel debit card in order to get control of what they can charge.

I was in need of a device that was portable to use in case I fell. I called Medical Guardian and a very nice man answered who PROMISED me the watch would work in my area either via AT&T or Verizon. I was told I could send it back for a FULL refund. I received the watch charged it and it would NOT work! I tried calling multiple times and could not get through (over a twenty minute wait or longer). I sent it back and but did not receive a full refund. They charged me $60.45. I fought this for 2 months and ultimately lost.

I returned my equipment after realizing it wasn't exactly what I wanted. It was all unused, not activated and returned in its original packaging. They couldn't find it even after I told them it had been delivered. I had to then send in a proof of delivery and n then they required my signature on some obscure form that they took 2 days to email to me. That was 7 days ago and I called a 4th time and asked to speak to a manager. Due to their rigid return policies I ended up being charged $67.29 for equipment I never even used! Ridiculous amount of effort to get my refund. Now she said it will take up to 5 more days for the refunded to our credit card. The refunded total was over $330 and I just don't trust doing business with a company that treats their prospective customers this way.

Haven't had to really test it in an emergency so I can't comment on that. But I am disappointed that I have to charge it every 3 or 4 days for at least 4 hours! That is time I should be wearing it! If I fall, or something else happens during the charge time this unit isn't available. I am looking into other alternatives and may decide to return this unit and go to another provider with less or no downtime.

The Alert unit is for my active 91 year old mother who lives with us. I compared two products recommended. While both would have worked, Medical Guardian had clients in our zip code and guaranteed service in our rural area. The product was easy to order, shipped timely and setup was easy. Now my mother doesn’t need to worry that her tremors may inhibit her ability to dial her phone for help. Help is just a push of a button away.

Stay away from this company, one of the worst experience in my life. I signed up with free delivery charge for inactive monitor for my father who is 97 years of age and non speaking English month to month base.. Almost a week later this monitor at 2 am in the morning was alarmed dispatch during delivery, this monitor was activated either to start membership charge sooner or an honest Guardian negligence, therefore central dispatch notified police at 2.30 am,1st help team were banging at 97 years man door who doesn't speak English, my father was scared. Hide in closet for few hours till I picked him up, he thought is not safe to return for few days after I learned it was for guardian negligence, This device lost in mail and received replacement, we did not have any monitor for one month however guardian charged us from the moment signed device even though should never be charged until received and activated.

There have been four times I didn't press the button and the alarm went off! 1....I was sitting at my table with the pendant around my neck and the alarm went off...Actually community response came and I said I was fine and had not pushed the button! Another time I put the pendant on the table and left my condo. Awhile later my neighbor called and said you had called her about me! I wasn't even home! And finally today I came home, picked the pendant up from my table and put it around my neck and the alarm went off. Why is this happening? It is very frustrating!!

Do not do business with this company. Their business ethics are totally nonexistent and they treat Seniors and Veterans with contempt and disrespect! No cancellation fee… What a lie. They charged me a thirty percent cancellation fee after returning their in excellent condition.

I am very pleased with the Medical Guardian watch because it gives me peace of mind when I am not nearby my husband who had developed vertigo and fell in the past. I was pleasantly surprised that he agreed to wear it, but he does every day. My one suggestion is that perhaps a little flip up cover on the red HELP button would help as my husband sometimes hits it by mistake when he is doing chores.

Unfortunately cell reception in my area is so poor I had to return the watch. They did give me the full refund in a timely manner. Otherwise I did like the features this watch offered. I would not hesitate to recommend this product to others.

MEDICAL GUARDIAN is the most unethical company you can find. I don’t have any services with them but they recently made mistake and sent an emergency notification to my address and resulted in more than $3,000 in damages. After contacting them multiple times they never have records of my complaint/calls and the manager named BARBARA is refusing to talk to me after she told a representative that she will call me to follow up with the mistake they did. I will recommend everyone not to leave your family’s safety in the hands of this unethical company. DO NOT TRUST THIS COMPANY!!!!

I have had this for a month now. It has worked very well. I tested it once and it worked the way it is supposed to. It is lightweight and doesn't interfere with everyday activities. I would recommend it to anyone.

First I had 4 different pendants in 2 years. They just kept breaking. Then I spoke to a customer service and told them that I didn't want it anymore. Then the gentleman told me that I didn't have to send back the broken one and just send back the new one. Then they couldn't find the new one I sent back. And then they charged the 300.00 for the broken one which was a piece of junk. I am going to contact the BBB. Customerservice@medicalguardian was terrible too.

I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and simple to use. I am very pleased and would highly recommend to anyone looking for something like this.

My father passed recently so I had to close the Medical Guardian account. Went online and they posted that my account # doesn't exist. So then I called them and the person recognized my account #. Told him the situation and that I needed to close the account. He replied "fine," he would close the account, and gave me the address to return the Med. Guardian equipment. I returned the equipment. Two weeks later they charged my credit card for the next billing cycle, for the next month in advance. Since then I've made two calls to my credit card company trying to block this charge and deny them further access to my account. Notified it's a 90 day investigation process. NEVER AGAIN.

I am amazed at the quality of the sound of my Mini Guardian and the speed the operator makes contact with me after I push the button for a test. I need a hearing aid and have tried several hearing aids and I have yet to find one that delivers the sound of my Mini Guardian.

The company is set up to rip you off financially. I never used the product and notified them the day after receiving it that I had changed my mind. They ignored the message. I called and was pressured into trying it for free for one month. After 2 weeks I called again and arranged to send it back. THEY CHARGED ME $140.00. This not an honest company and they know they have a vulnerable audience!! Don't do business with them, I urge you. Tell your friends. DON'T LET THEM TAKE YOUR MONEY.

The WORST! I mean WORST company I’ve EVER dealt with!!! DO NOT PURCHASE FROM THIS CONPANY!!!! My mother nor I were ever able to get the product connected (they could not figure out why, they just kept telling us the server was not connecting). We sent everything back and cancelled the service AND now they will not provide me with my promised refund! Informing me that because I canceled in the first 90 days they are unable to issue a refund. They informed me that that’s their policy but cannot send me that policy in writing! HORRIBLE COMPANY!!!!

The Mini Medical Guardian that I purchased on Amazon works best for me!!! I tried ADT, MobileHelp, Invisawear and Mini Medical Guardian. ADT's medical alert system and MobileHelp are essentially the same product, just a different name and price point. You need to keep the base units somewhere within so many feet of your push button alert. Therefore, you have two devices that you need to carry all the time in order for the ADT and MobileHelp devices to work. MobileHelp required me to pay upfront for an annual subscription. Invisawear is monitored by ADT. Again, poor customer service, long wait times and uninformed staff.

I'm very pleased with my Medical Alert pendant. It was very easy to order the pendant. The person I spoke to was very helpful and acted in a professional manner. The pendant was also very easy to activate. I feel safer living alone knowing that if I fall or need help I have it with my pendant. Thank you!

My dad has yet to receive our newly ordered safety device, but my experience thus far with Medical Guardian has been most positive. Their phone representative, Rita, was extremely knowledgeable, polite, and informative when explaining the system and how things work. I'm expecting the rest of our experience with Medical Guardian to be equally satisfying and efficient.

The original order was easy to place and the call person was very informed and knowledgeable of the product. Delivery was in the stated time frame and set up/installation was a snap. The kit contained 2 neck fobs. Finally, the initial test went off without a hitch.

Medical Guardian's reps took time to explain things and answer questions. They didn’t pressure to buy. As far as the device, it was used purposely and by accident, and Medical Guardian seemed to respond pretty quickly.

I got Medical Guardian for my 80-year-old mom. In case she goes down, someone would come to find her. Setting up the service was pretty good. Mom doesn't go anywhere, and we got the necklace device for her.

I'm super disappointed that after paying $500 and then calling, somebody was calling to check on something, and they said, "Do you wanna add the falls feature if the person falls?" I said, "I thought that's what I got. That's why you have it, just in case somebody falls." They were like, "No, that's $100 extra." I'm paying for Medical Guardian for my mom. They charged my card recently, and I said I wanted to escalate it with a manager, and they were like, "Oh, there's nothing we can do." I was dismissed. I have no words.

Medical Guardian offered me a quick turnaround on the services and the product. As far as my mother tells me, her device works properly. It doesn't seem like there's anything wrong with it. It does what it's supposed to do. She has not pressed it for emergency services. Having the device has 100% made us at ease knowing that my mother can get the emergency services that she needs in case of an emergency. So, we're okay with it.

When we set up the Medical Guardian devices, we read several instructions and did what they said. Overall, the device is what it says it is.

I like Medical Guardian's service. We got the device for my mom. She accidentally set it off, and the response was quick.

The initial setup was fine, but my mom did have an incident and fortunately, my sister was there. My sister pushed the button and Medical Guardian called me on my cell phone. They did not call my mom’s house.

When my dad used the device, their response was rather quickly.

Medical Guardian works well. I like the fact that they have non-emergency, where you can have somebody who names their non-emergency contact person. But I wish they had different colors for the device.

We got the device for my dad 'cause he falls sometimes. The cost of service is reasonable. We just paid for it for a year and got a discount. One time, we accidentally set the device off and everybody was called within seconds. Also, the wristwatch that was being used was coming off so I called them. They sent another kind that works much better right away free of charge. This is good for seniors and is easy to set up.

When I go to church, I put the button on a little clip and put it in my pocket. It doesn't bother me. I've accidentally set it off and the response time was very good. This device is less expensive and you can still use it away from home. Medical Guardian is very thorough.

I call to check in on the device once a month and everyone's been perfectly polite and helpful. When I got out of the hospital and it was reassuring having the device. It's worn around the neck and light and comfortable.

Medical Guardian is easy to use. My mother is very comfortable with what she has. She wears it all the time. She likes it.

The rep was very informative. My mom is 84 and she lives by herself. She has fallen a few times. It makes me feel so good that when something happens, Medical Guardian is there immediately. When I was not with her and it went off, they called me. That's wonderful.

I got an MG Move three months ago and it worked for a while. Then it wouldn't charge. They sent me a new charging station and it still doesn't work. I'm having issues charging the watch. That's the one thing I don't like about the product - you have to charge it every day.

They were very nice and helpful when I called them. We like knowing that with the device, my mother can get help if she needs it. It's easy for her to manage. Their team checks in with her once in a while and asks her to push the button to make sure that everything is working all right.

In the literature, it says compatible with Verizon and AT&T! Actually, the mini it only Verizon, and the 2.0 Is AT+T! I don’t get Verizon reception, I ordered the Mini and had to send it back, then get the 2.0! No big thing, and I like the 2.0!

The unit was very easy to set up. The activation department helped me with great patience. Best I’ve ever worked with. It’s so convenient and comfortable to wear the lanyard and to charge the unit. I know if I have any questions, the representatives will be there to help me.

Ordered this over phone for a loved one that passed before we even opened the box. I asked if I could return it. They said yes. I get an envelope that offers to help the planet by 'recycling' the unit - without any refund! Even though I called and cancelled, they keep charging $49.95/mo, and when I called Keybank to dispute, they came back saying that MG proved I agreed to it. I had to cancel the card!

This is the only device I have tried but feel this one is good for me. A couple of times I have dropped it while taking it off and was immediately notified that it picked up a possible fall. I was given immediate instructions of what to do to deactivate a call to authorities. I am thus far happy with my choice.

I am pleased with the device especially for showering. My only complaint is I can not tell when it is fully charged. When I put it on charger it says charging, but needs to say fully charged when it is ready.

Had to use once and response was immediate. The lady called all the people on my contact list and then called the EMTs. She kept me online so I felt safe. Since I had just got the Guardian she relayed to the EMTs where the key to house was since I had not set up my lockbox.

Once you inquire to learn about their product, they won't leave you alone. Phone call after phone call and email after email. When I called Customer Service (on my own time) and complained to the person who answered the phone, she simply hung up on me! I tried twice and they hung up again. I wouldn't buy from them or make another inquiry as they DO NOT LEAVE YOU ALONE?

Very displeased with the entire experience with Medical Guardian. First, they sent the product to the wrong home - I asked for it to be sent to our home, not my mother's, as I wanted to get it set up first. I had to drive 40 miles to retrieve it. Then, the device would not charge properly or connect to any service at our house or my mother's. Ended up sending it back, which cost me over $20 to ship. Huge waste of time and money. They did refund the $507 I was charged but does not replace all the time, gas and shipping that was spent.

The Medical Guardian device is good. I was moving and something touched the button, and it went off. I like it.

The rep who helped me sign up with Medical Guardian was excellent. Then, I went into the hospital right after I contracted with them. When they didn't hear from me, they reached out to see if they could offer more support. They wanted to help me set it up. I'm looking forward to a very beneficial and successful relationship with them.

It used to be when I tested my Medical Guardian, I got an electronic voice. The electronic voice seemed to be smart enough and they put me through after two rounds of, "I want to talk to a live person." They finally put me into a live person. The live person was very nice and friendly. But that was over a month ago. When I tested this time, I left a message that I wanted to talk to a live person. I said the same thing. But I never heard back from a live person. That made me nervous. I hope that doesn't happen if I ever need it.

My mom is elderly and then my brother is a bit handicapped health-wise. I got them a Guardian system several years ago and they loved it. They've renewed this subscription on their own. Recently, my wife and I pulled the trigger on her mom's Medical Guardian program. She lives 30 minutes away. I went down and activated it, set up the pendant and the base station. We activated it with the help of the company and tested the home phone and then the base station. Both were very quick.

The device is all right. I have to be careful because it's just held together with a magnet and sometimes it comes loose. But it's pretty easy enough. I'm satisfied with it.

My mom is not really happy about paying for it. From her standpoint, the device is bigger than she would have liked. She envisioned it being smaller.

I feel more confident now that I have it and that I know I can get help. They answered all the questions I had. It's been a good experience so far. I've gotten to know a couple of other people that also use their system and have been really pleased long term. So that's reassuring too.

My mother-in-law has Medical Guardian. If it gets activated and she doesn't respond, then they call us. We have a list of people, and then we would decide if she needs an emergency. Their customer service has been really good. Fortunately, we haven't needed it for an emergency. She activated it once. It was in the couch. It got sat on and she didn't know. She didn't hear anything. So, they called us, and then we got ahold of her on the phone. It's a great product, especially for seniors that live alone.

The rep was great. She explained everything and I felt comfortable and I felt I was making the right choice. It went great.

My dad dropped the device one time and the fire department ended up there. When they called him, he said he was okay. But being that old, they didn't know if that was true. But other than that, we're doing well. Medical Guardian was very easy to set up.

Everything's been positive. They've been helpful. It was easy to set up. They walked me through a test and it was good.

My mother has the device and she accidentally set it off several times, and that seems to go fine when they come on the line. We've been happy with the device, and it seems to be doing what we needed it to do. I feel better about her having it on. The only thing was the sales folks were a little pushy on the front end, but it was fine.

My experience with them was okay. However, I found out that it only works if you're awake to be able to push the buttons. If you're unconscious, you got to pay another $100 or so to get that type of thing. But I assumed that was part of the original deal. It's very expensive.

I've only had Medical Guardian now for about a month and I have confidence in the unit when I'm out of my home because this unit is about 1,400 steps away from the base. When I first got it, I accidentally set it off and I just went to the main unit and responded to the call. The response was very quick. I let the person know that it was an accident and that it wasn't an emergency. They reset the unit and then I moved on with whatever I was doing in the home. It's been very pleasant and my confidence level is very high with this unit. I feel safe.

They were very responsive and they answered all my questions. The rep was great. I tested the device when I originally got it and they responded immediately.

The gentleman who helped me and answered all my questions was so knowledgeable and friendly, and very easygoing. Medical Guardian seemed like the perfect fit for us. It gives my grandmother the confidence to know that she's okay because keeping that independence for as long as possible is so important for their mental health. She definitely feels far more comfortable at home knowing that if she needs the help, she's just a button away. She wears it religiously and it really does make her feel good.

They were very helpful. The product showed up timely, and we are happy with it.

Dana was the most helpful individual that I've talked to on the phone for a long time. She was fantastic.

When they sent the device to me, it had the options of either wearing it around my neck or wearing it as a belt clip. It has a clip-on on thing. I just wear the thing around my neck. It's not that big a deal. I accidentally bumped it and somebody answered and they asked me if I was okay or if I needed an ambulance. I said, "No, it was an accident." So it works and it's doing what I want it to do. I liked the fact that it can charge for up to five days because there are times when I can't put it on the charger for several days at a time.

Customer service was great. When we were trying to set it up and do the tests, we got a voicemail. That was kind of weird. But then, we got it sorted after. But other than that, everything was really good. It was affordable service and I would definitely recommend it over some of the others.

I got a really helpful sales rep who answered all of my questions and gave us information. On top of that, there was no contractual obligation and it was an easy pay and set up.

When I tested it, I spoke with them and I was very comfortable with how it went. I would recommend it.

When I bought the device, the reps were very knowledgeable, and they helped me out. They were selling a product, but it seemed like they were interested in getting me something that I was gonna be comfortable with. It's really a good device. I'm happy enough with it. It has this light that when you're wearing it, it’s almost like a heartbeat. It lights up. They say not to wear them under your clothes, but it’s a little bit bigger than a domino, and so I find that it's noticeable.

Had the watch for a couple weeks when there was a network problem. Lost two days. Then, watch did not charge, or work. They sent a new charger. Lost six days! So far "reliability" seems to be an issue! So far Guardian has not offered any refund for the days of coverage we did not have, but paid for. There is no refund on the watch if you cancel, and they have a three month contract.

So far, I have found no glaring weaknesses and I haven't had an occasion to use the services. That's a good thing. The equipment has been tested and working properly. To be fair, the services are too new to rate.

I purchased the Guardian mini and it is convenient to place in a pocket or wear on the lanyard. It doesn't seem bulky like others and get in the way, resulting in false notifications. I find that because of these features I am more inclined to keep it on.

I can't say enough bad words about Medical Guardian and their senior pendant product. The product broke and the call center has been incompetent in getting a replacement product out to my father. There are so many better companies. Do not believe their marketing pitch - my 90 year old dad has been alone all week without his emergency alert product because of their incompetency. I have literally been on the phone with them every day and all I get is, "We messed up, it's a shipping problem, we are sorry." That doesn't cut it in the medical alert space. Choose wisely - don't choose Medical Guardian!

I cancelled Medical Guardian on 8-27-22. I returned all equipment but they automatically took the annual fee out on 8-29-22. They received the equipment on 9-2-22 but according to the rude agent who told me I would have to wait 30 days from the receipt of the equipment to refund my money plus it was mentioned I would have to pay a $50 restocking fee. So in the meantime I notified my bank and it is in dispute but is now on my credit card to pay. Since when does it take 30 days or more to credit back my credit card? This is the technology age not the Pony Express. Be wary of their cancellation ripoff.

I enjoyed using the Medical Guardian smartwatch. It does everything as advertised. I like being able to get the local temperature and knowing how many steps I've taken for my morning walks. Every product has room for improvement, I would hope to see features such as measuring your body temperature, your heart rate, blood pressure and blood oxygen.

My elderly brother fell -- and, although unhurt, was unable to get up or reach a phone. He remembered to press the button. I was called, and so was EMS. He got the help he needed right away, and I got information from those on the scene. This system works!

I have been trying to cancel my membership for over 6 weeks apparently no one cares once they got my money. Now, I'm fighting for a complete reimbursement of my money!! I want my money back!! I want my money back!! I want my money back!! ASAP.

Our experience was great when we purchased this system. We thought we were all set and 90 year old mom felt safer in her own home. 2 years later she fell in her kitchen and pressed the button for 3 1/2 hours and got nothing. Thank God my brother came and found her. She broke her hip and is going to rehab but has expressed she is not safe at home because the device did not work. She would rather go to a nursing home than return home.

The customer service is excellent from purchasing to installing. The sales rep and customer service took their time, researched and made sure all tests were performed correctly. Unfortunately the fall button failed the test and they must send out a new one. I am still wearing it in case I do fall. It allows me to push the button, if I pass out it will be of no use. Customer service promptly shipped a new button to me. I would recommend Medical Guardian to others because of their fantastic customer service and the cost is reasonable. I did extensive research and Medical Guardian was always at the top of the recommendation list.

I've been very pleased so far. Had one mishap where accidentally hit the button and they responded immediately. A couple weeks ago, got a call from them to check on me... I hadn't done my own check to ensure the device was working so they called me to check I'll be going to England in Sept, so that will be the real test. We shall see. For now, I'm very pleased with it. It charges easily. I can wear it either on provided lanyard or clipped to my waist. Like both ways. Not too expensive either.

Purchased a Medical Alert System for my mother, at the time 86. It was supposed to have "fall protection". After she fell, no detection, we were advised the one they sent us did not have the fall protection. I had been paying for that for almost 5 years. Last year they offered me a small credit. I always pay per year vs per month. Sadly, my mother passed away. Instead of refunding 4 months -- they told me the previous credit I was given offset any refund I would have gotten. Obviously --- they didn't care why they had given me the previous credit. Also charged me a $50 restocking fee -- which no one conveniently mentioned. I prefer to not do business with companies who don't treat customers fairly. I would not recommend Medical Guardian.

So far this unit has performed as stated. I like that the monitor is loud and easily heard. I have the additional fall monitor for my husband which enables me to go out to the pool or grocery store knowing if he falls, I will be contacted by phone.

When my dad died I notified them and was given a RMA to return the equipment. They received it 5 days later. I have provided the tracking number multiple times and they still have not processed my return almost 2 months after getting the equipment back. They are still billing me. I have contacted them several times and get a different story each time. They collected an additional payment and have not refunded it back to my card. The monitoring services were great but prepared for a nightmare when you try to cancel the service.

My husband fell and the device did not recognize that he fell. Luckily he wasn’t hurt and neighbors saw him and did help him up. This is the second time that this happened. First time I excused as he was sitting in a chair and slipped to the ground. Thought maybe he was too low recognize that he fell.

The price is reasonable compared to all others that I checked into and they walked me through the set up with no problems at all. I was a little disappointed that after I paid in full there were all kinds of discounts hitting my inbox.

Fall detection is a main part of this device in case of the stroke. I use this device for some time until noticed that fall detection doesn't work. It doesn't work even after upgrading to a new device. Customer representatives rare pick up the phone on Saturdays.

I advised the initial person I spoke to I had a METAL roof..The device they sent (that I purchased) does NOT work with the metal roof situation -New device was to come Friday (2 days ago). Has not ... Have no idea what the device they are sending is-but feel the salesperson SHOULD have advised what I wanted would not work with metal roofs...It was CLEAR to him a few times CELL DOES NOT Work IN The house because of a metal roof--WHY didn't he tell me I couldn't get what I wanted?

I received my new medical watch a week ago and when I was setting it up I could not get the steps to work. Then called the rep that sold me the watch and he did not know how to setup the steps and he put me through to customer care, a lady got on the phone and she was unsure how to set it up so she put me on hold for 12 minutes then came back and tried a few things with me, still did not work, put me on hold again for another 11 minutes then came back and said someone would call me before 5pm today. Received a call a 4pm and was told they would be sending me a new watch and I would have to return the one I have to them. Overall I have wasted 2 hours of my day with the customer care and salesman

Needs better battery technology and had to glue string back to clasp already with a hot glue gun. Paid a lot of money and had to fix it in the first 6 months. Considering looking for a different one in the future. Not sure I would recommend this one to friends or family. Idk!?

Contents of purchase arrived intact and on time. However the lock box did not arrive with the correct 4 digit code. Once installed on the door it wouldn't open. The tech support said the company dropped the ball and said we should call a locksmith to remove the box. NO. Very disappointed in their response.

The first call I made to them was a nightmare. I got a salesman that thought I was too old or too dumb to figure him out. One of the final questions I asked him was if I bought the equipment from Walmart was it going to be the same monitoring. I already knew the answer and could have bought it cheaper at Walmart but he decided it was just easier to end the conversation and say I would have to talk to Walmart about that.... the guy was only looking to out talk me and make a quick sale. My second call was completely different and I managed to get all questions answered and order placed. This time the man on the other end was a true professional. Now just waiting on the equipment and hopefully all things will go well. 3 stars is not very fair but the first call was a 1 star and the second was a 5 so wish I had never called the first time.

I have not received my product as of yet. Oh, I do so however look forward to using these device for my mother. I will be pleased to do a follow-up as soon as I received my device which I as of yet have not.

The issue I’ve had as a caregiver for my mom is the App… It is too hard to access and won’t even open up most of the time. Read the App Store reviews for more details. The unit itself is great and so easy to Use and there was no installation. Just charge it up and go!

I was looking for a medical device that I could have with fall alert protection. Medical Guardian is supplying me with this protection. I was not happy with the first equipment I received but when called to set up the system, I was told of optional pieces. I am now thrilled with my small pendant and the system. Hopefully I will only have to press the alarm button once a month for a test.

I received my Mini Guardian three days ago. I charged the battery then spoke with a women who went over my instructions. Very easy to set up. Thank you, Carol

Wish the battery lasted longer than 5 days between charges! Even 2 more days would be nice. That way it's only once a week instead every 5 days which would make it easier to remember to do as you could pick 1 day a week and that would be designated charge your battery day!

off. !!!!

When they updated from G4 to G5 they changed out the machines and the wrist bands. The new wrist bands have no metal clasp. The have a plastic push nubbins. The don't stay on. My mom hates it. She called and they said they would send old bracelet. She got new ones again. Then I called and ask her to be switched back to 4G with the better bracelet. I was told it would ship next day. She got it and it the SAME one she already has. These are elderly people. Customer service is terrible. We are switching companies. Her neighbor is having the same issue. Shame on Medical Guardian for sending non senior citizen bracelets.

I buy few medicine and they give me on-time delivery. This is really good. they also reply me instantly. I think they are very responsive about the time. Overall, the experience is good and I would recommended everyone. Thanks.

I was very excited about the Freedom Guardian Watch because it was everything I needed for my mother. I read the reviews and did my research then placed my order. This arrived in about 5 days and I was quick to charge it for the night so I could set it up in the morning. I woke up, made my coffee and called the company to activate it. Now, I live in the suburb of a large city and getting a phone signal is not a problem. This was a problem for the watch so the Tech asked if I could try standing outside to see if this would help. It seems that a metal roof or siding will block the signal (I have neither). Well, there is freezing rain and sub zero but I took one for the team and went outside (really the doorway and held the watch out further) this changed nothing. The watch would not connect to the signal of AT&T.

My mother has the MiniGuardian, and recently fell (first incident with the unit). The system did in fact summon an ambulance crew (my mother pressed the button). But the crew could not get into the house for 15 minutes -- until I noticed flashing red lights from the window and opened the front door (I was actually home, but was pre-occupied in a different part of the house). What about the lockbox code? The crew was told by the dispatcher there was no such code. But after the incident, I called customer service and inquired about the lockbox code and the rep immediately told it to me! But the dispatcher (called the next day by pressing the button on the device) stated there was no lockbox code.

The Medical Guardian equipment was bulky and heavy, and my mom didn't like it; we tried two different products, so we gave it all a shot. I received confirmation that the returned equipment was received on 8/6/2020 and was told to allow a ridiculous 30 days for a refund. I went along, but when I hadn't received a refund my next credit card bill, I called on 9/21/20. Still no refund on 9/24, so I submitted a dispute via my credit card company. On 10/11/2020 the credit card company reversed its refund and told me the dispute was still in play.

I order the home medical alert system for my mother end of 2019. I was told when I purchased the system and paid for a year of services that I had 30 days to try the product, and would receive a full refund if I was not satisfied. I made sure the warranty was for 30 days because this was a Christmas gift, and I knew my mother would be leaving for 2 weeks the day after Christmas, so it would be at least 2 weeks before she could try it out. I asked extensive questions about the warranty and return policy, and because of the answers I received I was comfortable paying for a year of services. That was a mistake.

I can't get up when I fall. I now have Medical Guardian's device that goes around my neck. It goes when I go. I haven't had to use it, but so far it's easy to handle. The Medical Guardian team has been very cooperative and very easy to deal with.

I'm 82 years old, living alone and I have issues as well as a pacemaker. I wanted to make sure I was covered and so I got a medical alert. I got a Medical Guardian and put a lockbox outside my house in case the fire department has to come in. Medical Guardian would notify them so at nights, I have their device around my neck and by the bed. During the day, I have my Medical Guardian watch on. Having it makes me feel secure and safe.

I had a ministroke and I would pass out and lose my balance. I live out in the country in Marion, Arkansas where phone service is not doing well. I got myself a cell phone that has a button that I push when I have an emergency. When I had a ministroke, I used the dial and somebody came by and helped me out. The ambulance came and took me to the hospital. When I got out, one of my children said something about getting me a push button. Now I have a device on my neck from Medical Guardian. The button is there for me when I need it. I also have a button in each room.

I had several falls a few months ago and then I had to have a leg amputated ‘cause of an infection. I needed a medical alert device in case I fall some more. My experience with Medical Guardian has been really good. I have no problems at all. I’m glad I have it.

My daughter bought me a Medical Guardian after I fell one night. Though I'm not too enthused about wearing the device, I wear it every day.

I'm alone in my big house. If anything happens to me, I wanted a way of contacting someone other than by using a telephone. My neighbor checked with several companies and found Medical Guardian to be most successful. She came to my place with all the information and we established the account. So far, I don't like my Medical Guardian much. It keeps opening and the long thing that goes around my wrist keeps flapping around and getting into everything. I have to stop everything I'm doing and put it back with things that hold it down. Still, it's alright and I'm very satisfied with it.

My husband is on rehab and I live by myself at the present time, and my son felt that I would be safer having this device. He got it from Medical Guardian early part of July. I have not had to use it but when I first got it, I unconsciously activated it. The answering machine answered right away. I felt so embarrassed that I had to tell them that but I like that they responded readily. I wish though that the device could be in every room. The main machine is in the living room but in the bedroom, I would have to rely on just punching the button. Then, they would call the contact number but I would not be able to chat with them. I wear the button around my neck and I had to pull it up a little bit because it rested in my stomach. Every time I leaned against something, it got activated. I had to raise it up, so it would be closer to my breastbone.

On my 87th birthday, my two daughters got together and looked into getting me a medical alert device. They went with Medical Guardian but so far I've found their device very heavy. I need a bell around my neck and it's been very hot and humid. I don't like that the string around my neck is going to get covered with sweat and will get dirty. If Medical Guardian could make the cord around my neck or the device detachable such that it could be clipped to a belt, it would be an improvement. It would also help if I get someone with me who understands it. The device came through the mail and my daughters weren't around.

I've had several falls so my son got me a medical alert device. He looked through several medical alert device companies and device on Medical Guardian. I used their necklace unit for a while and then I shifted to their bracelet. The bracelet started to bother me so I went back to the necklace. The necklace is so long though that I cut it a little bit to make it fit. This way, I wouldn't have all that cord hanging down. The unit I have functions in my home until 1,300 feet away. While I would like for it to help me outside of home too, I'm satisfied so far.

My father-in-law is elderly, lives alone and has been falling some. My brother-in-law looked online and Medical Guardian seemed to have the best rating and so, we went with it. My father-in-law and brother-in-law tested the button and everything is positive. We don't have any problems with it. Somebody came up and asked us about it and we've already given one referral.

I have fear of falling. I’ve fallen three times in a row, and each time I had to have a hip replaced. It's been tough times. It was time for me to do something about it. So, we got Medical Guardian. Everything's been good. I haven't fallen, so I haven't had to use it but it's with me all the time. I have it around my neck. I like the feeling of reassurance that I have in case something happens. I feel there's somebody there in case I need them.

My mother is under hospice care and she is getting weaker every week. We got her a Medical Guardian and security-wise, she has been fine. We programed the device such that if she falls, the call goes directly to the hospice and they come out to my mother's location. Medical Guardian has been great so far from my experiences with customer service to putting in the alert device.

My father lives by himself and getting up in age, which was why I got him a medical alert device. I liked Medical Guardian’s rating and signing up with them was simple. My father told me he has tried the button, and his only complaint is that it is large and there's a red flashing light on it.

My mom's Medical Guardian device has been so far, so good. Everything was good when I set it up. She had some therapist that were coming out. She's had strokes and she's unsteady on her feet. She stays by herself. She's got to stay here once she let the dog out in the pen. She could go outside with her device cause it's like a cellular device. I’m about 10 minutes away from her, but still, if something happens, she can press that button. Even if somebody's breaking in or something, she can press it.

I wear my Medical Guardian around my neck and it's been fine so far. I haven't had a need to use it, but it doesn't bother me to wear it. One time, I pushed my button, and then they answered it. It was just a short period of time. They called back and asked if I was all right. I said, "Yeah. I'm all right. It was just a first time test.”

I've fallen down many times. My son purchased a Medical Guardian for me and now I feel safer.

My daughter decided to get me a medical alert because I'm 95 years old. She wanted it for emergencies. I can't talk too right and I can't do things. I can't walk a lot. When I need to call her, I have my Medical Guardian device on my arm. I have like a watch on my hand. I haven't used it yet for anything but it's a very good thing. I feel safe. Now that I have it, I can get help if it is needed.

I decided to get a Medical Guardian because I was by myself for a long while, but my sister's with me now. I wanted to make sure that if I would fall or something would happen, I would have somebody to help me. I feel much safer being here, ‘cause I know if something happens, all I have to do is push my little button and somebody will come. I have it around my neck and I wear it all the time.

The customer service of Medical Guardian has been very good. The sales representatives were easy to deal with. Thankfully, we haven't had to use it yet ‘cause my mother hasn’t fallen yet. But from speaking to a sales representative to installing it, it's been great.

I researched online and liked what they had to say about Medical Guardian. The information on their website stood out. I also liked that their call centers are all in the US, so I knew I would be speaking to somebody who could speak English. Everybody at Medical Guardian was very good at what they did. They spoke clearly, explained things adequately, and they were polite. I did use my device once. I have Parkinson's and I froze. I just needed them to call anybody. I had them call my sister to wake her up so she could come and assist me. It was a positive experience.

My son got me to purchase a Medical Guardian, so I have it in case of an emergency. I keep it beside my bed. I don't wear it because it's a little heavy. My experience with it has been fine. I have not had to use it though.

I live alone and I've fallen. My kids thought it would be good if I got the Medical Guardian device. They're happy that I have it and that I use it. Right now, I'm sitting in a metro park and I have the bracelet on, and I have the other part in my purse. They feel that it's money well-spent. However, it's not really comfortable. Especially when it's hot and sticky, it's hard to wear it. It sticks to my arm. It's not like I'm thinking, I don’t like it. I'm just not a jewelry person. But I'm used to it. It's okay. It's made well. I'm glad that I have it and I use it. I'm gonna be 85 this month, so it's a good thing to have.

I was falling a lot. My children decided for me to have Medical Guardian. They feel very good about it. I don't wear my device but I keep it on my night table. I tried to use it once, but the battery was out. I hadn’t charged the battery.

I did some research online and Medical Guardian seemed like the best deal. We liked that you're not in a contract and the price. We had it before for temporary and so far, it's great. We needed it at one time and it worked out well. Bob had fallen and I wasn't around. So, he called 911 and they came and helped him up.

My insurance company sent me a medical alert. They sent one of those things that they got to set up a thing in your house and you can only go 500 feet. My mailbox is over 500 feet from my door. My backyard, I have to only go halfway through it. I've never opened it. That was when I went online and got Medical Guardian. I'd rather pay for something that I know is gonna be there when I need it.

When my grandmother received her Medical Guardian device, I was the one that was supposed to set it up. But she threw away the box that it came in with the instructions, so we weren't for sure how to set it up. I did save the email, so my husband was kinda sorta messing around with it because we didn't know if the green light was supposed to stay on if it was charged or what was going on. He messed around with it for a few minutes and it ended up calling the help people. When it did, my husband said, “We were just trying to figure it out. We didn't know how to work it, what's going on.” The rep talked him through it and told him that everything was set up and it was ready to go.

Medical Guardian is working out really well for my mother. She's 89, and I live on the other side of town here, but still, if she would fall in the house, I would want to know about it. She goes outside and tries to pull weeds and all those wonderful little things. She won't listen to us, so we figured this was the next best thing. My older sister picked Medical Guardian out, and we just agreed on it. She went on and evaluated or looked up their ratings on her phone, so she thought this one was the best for what we needed. Mom doesn't really travel anywhere, and she doesn't go anywhere but the house, so we thought this would be perfect for her. She wears her device. She either has the necklace on or she wears the watch. We've been really happy with Medical Guardian.

The kids said I should get the device from Medical Guardian. Roxanne, my daughter, looked at them and she said that was the one I needed. When my daughter and my daughter-in-law agree on something, it's a whole lot easier to go along with them than it is to argue with them. It’s got to be safer having the device. I've got my cell phone and it works most of the places I am but with that tied around the neck, might not be quite as to drop it. But it’s because of the injury that I got it.

My mother's 80 years old and still lives alone. She’s had bad vertigo and had a lot of dizzy spells with that. We decided it would be better off to get that where she would have something. In case she fell and nobody was there, she could get help. I looked at the alerts up online and Medical Guardian came up as the number one company. I called to inquire about it. They gave me all that information over the phone right down to the price. So, we decided and went with them. So far, the Medical Guardian has been great. We've had no issues. We've been very satisfied. They were helpful and friendly over the phone. When we did the test, they were right on it.

I got the virus and my friend called Medical Guardian and ordered a device for me, and she had it sent to my house. I live alone and my kids are in California. They were worried about me being alone with the virus. I fell down the front steps with it on. I hurt my shoulder. I couldn't get off the step. People weren't stopping because everybody's afraid of the virus. They knew I had the virus. They're afraid they're gonna get it. So, all the neighbors that were on the beach walking by does not stop to help me up. I was able to call the ambulance and made a lot of trouble getting me up because of the shoulder and my weight. I'm going to the doctor tomorrow because my shoulder is still in bad shape. I can't use the right arm much at all.

I have RA, so my joints hurts and sometimes, I fall. I've had other health issues that come along with that. I got Medical Guardian, and my husband really appreciates it especially, when he's not home, he knows that there's at least some contact. We did go for the necklace because I thought that would be the one I'd be most likely to remember to have on and take with me. It's just a little heavy to wear, but it's comfortable.

My mother is 91 so the possibility of falling is increasing. With Medical Guardian, we feel more secure. The device is fine and I can understand and hear the station out of which the person talks but the voice cuts in and out. So, it's hard for my mother to understand. I had to tell her that when she hears them answering, she should tell them, “Ambulance or call my daughter." We've worked around it but it would be nice if the acoustics were a little easier for older people to understand. It's not coming across clearly and it's not the fault of the person talking to us. It's the equipment.

My daughter got me a Medical Guardian in case something happens to me. I wear it around my neck and keep it on all the time. So far, I've had no problems with the device at all.

I had a fall and I’m unsteady on my feet. I got Medical Guardian, and I now have greater sense of safety and security if something should happen. My device is around my neck. I like the fact that it is water-resistant, so I can keep it on in the shower which is important. When I purchased it, they said that the charge would last up to a week. I have found that that doesn't last. It needs to be charged about every four days. And on the neck one, it connects with a magnet. It's not a solid band around your neck. So, I noticed the magnet has pulled apart a couple times when I'm getting dressed. It might be better if they just had it as a solid necklace instead of one that pulled apart with a magnet. While I have not used it yet, I have tested it. The customer service was very good.

I had a stroke and my friend had suggested that I get something. The two of us started to sort of search around what might be best. As far as the cost, Medical Guardian was much more cost effective. Also, we like that it was lighter weight. The Medical Guardian team was great, especially the original person I spoke to. Everybody was so informative in letting us know what was the best thing and what was my best options. I'm very satisfied with my experience.

My mother has Medical Guardian and it helped her. At times, she had to go to the hospital and she used it to alert the people and they called me too. So, it worked out well.

I live alone and I'm old. I got a Medical Guard system and the one I have has a machine on my bedside table. I also wear a push-button around my neck. My wife is in a home because she fell down the stairs and broke her neck. If the same thing happens to me, I just push a button and somebody comes and carries me away. So far, the device has been fine and it solves my problem.

I'll be living alone when my daughter goes back to her home. She decided that I should have a Medical Guardian because I had a fall about three months ago. She arranged to get it, and I have it around my neck now. I set it off by mistake one time. But they’ve received it and they came on, and I told them it was ‘cause I laid on it and pushed the button.