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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
Pros & Cons
- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Companion app
- Some upfront costs
- No free trial period
You can customize a Medical Guardian system with a range of devices for at-home or on-the-go use. Upfront fees are required for some products, but you can get a discount if you opt into an annual billing cycle.
Medical Guardian Reviews
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I am amazed at the quality of the sound of my Mini Guardian and the speed the operator makes contact with me after I push the button for a test. I need a hearing aid and have tried several hearing aids and I have yet to find one that delivers the sound of my Mini Guardian.
The company is set up to rip you off financially. I never used the product and notified them the day after receiving it that I had changed my mind. They ignored the message. I called and was pressured into trying it for free for one month. After 2 weeks I called again and arranged to send it back. THEY CHARGED ME $140.00. This not an honest company and they know they have a vulnerable audience!! Don't do business with them, I urge you. Tell your friends. DON'T LET THEM TAKE YOUR MONEY.
The WORST! I mean WORST company I’ve EVER dealt with!!! DO NOT PURCHASE FROM THIS CONPANY!!!! My mother nor I were ever able to get the product connected (they could not figure out why, they just kept telling us the server was not connecting). We sent everything back and cancelled the service AND now they will not provide me with my promised refund! Informing me that because I canceled in the first 90 days they are unable to issue a refund. They informed me that that’s their policy but cannot send me that policy in writing! HORRIBLE COMPANY!!!!
The Mini Medical Guardian that I purchased on Amazon works best for me!!! I tried ADT, MobileHelp, Invisawear and Mini Medical Guardian. ADT's medical alert system and MobileHelp are essentially the same product, just a different name and price point. You need to keep the base units somewhere within so many feet of your push button alert. Therefore, you have two devices that you need to carry all the time in order for the ADT and MobileHelp devices to work. MobileHelp required me to pay upfront for an annual subscription. Invisawear is monitored by ADT. Again, poor customer service, long wait times and uninformed staff.
The price for Invisawear was the highest. I am still waiting on my refunds after having paid for and trying these Products. Invisawear paid for the return and ADT said they would send me a box to return the unit. I am still waiting on the box. Don't know yet if I will have to pay for the ADT return. After paying for these alert systems' services, these products have cost me well over $600.00. I returned all except the Mini Medical Guardian. Medical Guardian has great customer service and informed staff and you only need to carry one device that works anywhere. I am keeping the Mini Medical Guardian that I ordered at a discount on Amazon. It works great!
I'm very pleased with my Medical Alert pendant. It was very easy to order the pendant. The person I spoke to was very helpful and acted in a professional manner. The pendant was also very easy to activate. I feel safer living alone knowing that if I fall or need help I have it with my pendant. Thank you!
My dad has yet to receive our newly ordered safety device, but my experience thus far with Medical Guardian has been most positive. Their phone representative, Rita, was extremely knowledgeable, polite, and informative when explaining the system and how things work. I'm expecting the rest of our experience with Medical Guardian to be equally satisfying and efficient.
The original order was easy to place and the call person was very informed and knowledgeable of the product. Delivery was in the stated time frame and set up/installation was a snap. The kit contained 2 neck fobs. Finally, the initial test went off without a hitch.
Medical Guardian's reps took time to explain things and answer questions. They didn’t pressure to buy. As far as the device, it was used purposely and by accident, and Medical Guardian seemed to respond pretty quickly.
I got Medical Guardian for my 80-year-old mom. In case she goes down, someone would come to find her. Setting up the service was pretty good. Mom doesn't go anywhere, and we got the necklace device for her.
When we set up the Medical Guardian devices, we read several instructions and did what they said. Overall, the device is what it says it is.
Medical Guardian offered me a quick turnaround on the services and the product. As far as my mother tells me, her device works properly. It doesn't seem like there's anything wrong with it. It does what it's supposed to do. She has not pressed it for emergency services. Having the device has 100% made us at ease knowing that my mother can get the emergency services that she needs in case of an emergency. So, we're okay with it.
I like Medical Guardian's service. We got the device for my mom. She accidentally set it off, and the response was quick.
I'm super disappointed that after paying $500 and then calling, somebody was calling to check on something, and they said, "Do you wanna add the falls feature if the person falls?" I said, "I thought that's what I got. That's why you have it, just in case somebody falls." They were like, "No, that's $100 extra." I'm paying for Medical Guardian for my mom. They charged my card recently, and I said I wanted to escalate it with a manager, and they were like, "Oh, there's nothing we can do." I was dismissed. I have no words.
The sales rep was very nice. He uses the device himself, and I felt like I was really being handled but once I paid for it, it was like, "Okay. He doesn't help you. It's just customer reps. Like, just call the whatever number. Sales is done with you." I was with my mom last week, and we're not even sure how often she has to charge it. I said, "Mom, you have to do a test every month. I'm here, let's do a test." When she went to press the button to do the test, it said, "Oh, you're not charged." So, it wasn't even charged and she was wearing it.
The initial setup was fine, but my mom did have an incident and fortunately, my sister was there. My sister pushed the button and Medical Guardian called me on my cell phone. They did not call my mom’s house.
When my dad used the device, their response was rather quickly.
We got the device for my dad 'cause he falls sometimes. The cost of service is reasonable. We just paid for it for a year and got a discount. One time, we accidentally set the device off and everybody was called within seconds. Also, the wristwatch that was being used was coming off so I called them. They sent another kind that works much better right away free of charge. This is good for seniors and is easy to set up.
When I go to church, I put the button on a little clip and put it in my pocket. It doesn't bother me. I've accidentally set it off and the response time was very good. This device is less expensive and you can still use it away from home. Medical Guardian is very thorough.
I call to check in on the device once a month and everyone's been perfectly polite and helpful. When I got out of the hospital and it was reassuring having the device. It's worn around the neck and light and comfortable.
Medical Guardian is easy to use. My mother is very comfortable with what she has. She wears it all the time. She likes it.
The rep was very informative. My mom is 84 and she lives by herself. She has fallen a few times. It makes me feel so good that when something happens, Medical Guardian is there immediately. When I was not with her and it went off, they called me. That's wonderful.
I got an MG Move three months ago and it worked for a while. Then it wouldn't charge. They sent me a new charging station and it still doesn't work. I'm having issues charging the watch. That's the one thing I don't like about the product - you have to charge it every day.
Medical Guardian works well. I like the fact that they have non-emergency, where you can have somebody who names their non-emergency contact person. But I wish they had different colors for the device.
They were very nice and helpful when I called them. We like knowing that with the device, my mother can get help if she needs it. It's easy for her to manage. Their team checks in with her once in a while and asks her to push the button to make sure that everything is working all right.
In the literature, it says compatible with Verizon and AT&T! Actually, the mini it only Verizon, and the 2.0 Is AT+T! I don’t get Verizon reception, I ordered the Mini and had to send it back, then get the 2.0! No big thing, and I like the 2.0!
The unit was very easy to set up. The activation department helped me with great patience. Best I’ve ever worked with. It’s so convenient and comfortable to wear the lanyard and to charge the unit. I know if I have any questions, the representatives will be there to help me.
Ordered this over phone for a loved one that passed before we even opened the box. I asked if I could return it. They said yes. I get an envelope that offers to help the planet by 'recycling' the unit - without any refund! Even though I called and cancelled, they keep charging $49.95/mo, and when I called Keybank to dispute, they came back saying that MG proved I agreed to it. I had to cancel the card!
This is the only device I have tried but feel this one is good for me. A couple of times I have dropped it while taking it off and was immediately notified that it picked up a possible fall. I was given immediate instructions of what to do to deactivate a call to authorities. I am thus far happy with my choice.
I am pleased with the device especially for showering. My only complaint is I can not tell when it is fully charged. When I put it on charger it says charging, but needs to say fully charged when it is ready.
Had to use once and response was immediate. The lady called all the people on my contact list and then called the EMTs. She kept me online so I felt safe. Since I had just got the Guardian she relayed to the EMTs where the key to house was since I had not set up my lockbox.
Once you inquire to learn about their product, they won't leave you alone. Phone call after phone call and email after email. When I called Customer Service (on my own time) and complained to the person who answered the phone, she simply hung up on me! I tried twice and they hung up again. I wouldn't buy from them or make another inquiry as they DO NOT LEAVE YOU ALONE?
Medical Guardian Company Information
- Social media:
- Company Name:
- Medical Guardian
- Year Founded:
- 1818 Market St., Suite 1200
- Postal Code:
- United States