Medical Guardian Reviews

We used Medical Guardian several years ago when mom had surgery and we wanted some extra security for her. She fell again in the winter, and so we signed up again with their new MG Move device. Sadly, the device never worked, out of the box it just showed error codes. But also it was very slow to arrive, and showed up with no instructions. You needed to dive into their website to learn that you supposedly just needed to push the test button and everything would be set up. Sadly, that just showed error, so we needed to spend hours on the phone getting through their device support team, who were supposedly trying different fixes. It never worked.

I’m not at all happy with the necklace. It’s supposed to have fall protection but has never off in the 5 times I’ve fallen. I’d like the company to send me a return address label so I can returned it. I will never use the again. What else can I say but I don’t want it anymore!!!!

I have contracted with Medical Guardian for many years and have found their service to be outstanding. The only thing that is absolutely maddening about them is their incompetent billing department!!!! I go through this every year - multiple concerned calls from them despite the fact that I have called in payment BUT IT IS NEVER NOTED NOR DEDUCTED BY THEIR COMPANY! This year FOUR TELEPHONE CALLS AND STILL NO RECORD OF PAYMENT. I live in fear that the service will be disconnected when it is my only form of getting helping should an emergency occur. I am seriously considering dropping them in the future because they just can't seem to process my payments. Dealing with this billing problem is so time consuming and totally FRUSTRATING.

Great service anytime I have a question or issue with my device. My rep was extremely polite, very knowledgeable, and forwarded me to the correct department. This is a must have device for senior citizens, or anyone. It’s affordable and legit. I recommend them highly.

Medical Guardian is a reliable medical alert company offering user-friendly devices, fast emergency response, and flexible monitoring plans. Its systems provide peace of mind for seniors and caregivers, with GPS tracking and fall detection options. Customer service is responsive, and setup is simple, making it a trusted safety solution overall.

The first thing Medical Guardian needs to do is to tell you to call their customer support number first for assistance setting the device up. The device works great, but the administrative end of their business stinks. It took five calls for them to finally get my phone number correct and to realize I had an account using the auto answer. The app for the device was not easy to set up. Make sure to have your account number available. Every time you log in you need to put in your user name and passcode. I wish the app would just remember the username and passcode. The app counts calories and steps.

I like the security Medical Guardian gives. I'm often alone and subject to falling. I need the protection this device gives in case of a fall. That, plus in the case of any other medical emergency. It is easy to charge and works well as a watch. I like the pedometer included. The device is not bulky and quite attractive.

Customer service has just one from live to AI support. The watch is a piece of JUNK. They have replaced the watch 3 times. It self disconnects multiple times from the cradle and says charging. It does this even when charge is at 100% Have to wait for call back from their IT department 24-48 hours. Am ready to cancel contract.

No one in customer service can verify when I will receive my order. They just keep saying 7 to 10 days. No answer as of this date. It has been more than enough days and product should have been delivered by now.

The device and emergency notification works well. Customer service sucks! You cannot contact a live person on weekends or holidays or in the evening. For a device of this type customer service should be available 24/7/365!

We signed up with Medical Guardian for my 89 year old mother. She has fallen more than 6 times with no response from MG. After the first year we received a bill for double the annual fee of the first year. What a scam! I am horrified that a company would take advantage of our elderly population. We put a great deal of trust in the fact that our mother was safe only to find it doesn't work. We cancelled the service and are returning the device. I certainly hope we don't encounter the difficulty with cancellation expressed by other reviewers.

This company has been harassing me since October of 2025 when I called to cancel my account. The credit card they were billing was closed, so they have the audacity to find access to my other credit cards so they can continue billing. Initially, there was no written communication because they will only give you a phone #. When you call, the minimum wait time is 15 minutes; when you finally connect, they hang up on you. I have sent them numerous cancellation notices via email which they totally ignore....finally was able to write after they actually sent me an email. They are committing fraud; taking advantage of old people so they make a huge profit. They are crooks.

From my initial phone call to receiving the product, set up and my parents daily use, Medical Guardian has been outstanding to work with. Each encounter has been positive. The Medical Guardian is staff have been great to work with answering all questions, assisting with any issues or questions we’ve had. Response to alarms has been a positive experience as well.

Saved my life! I was recently diagnosed with epilepsy and I get auras, I had enough time to initiate the emergency process. I couldn’t talk anymore, the operator heard my “babble” and my son's cries for help and sent help and stayed on the phone til they arrived.

I have used MG for a number of years. Now I am using their services for my husband who is in the early stages of Alzheimer's. The fact I will be able to locate him should he get lost is very comforting. Fall detection is an additional assurance of his ability to get help.

I had a problem with my mother-in-law’s lifeline and called the Medical Guardian home office about it. They were very helpful and diagnose the problem and sent a replacement piece quickly. Very quick, very professional.

I received my new charging cradle in a timely fashion. It works well and I am very satisfied with my device. The people that I have spoken with are very professional and patient. They are to be commended for their professionalism.

Very pleased with my Medical Guardian. My only issue is I inadvertently set the alarm off and I have impaired hearing and don't always hear when I get the call back to verify whether or not it is an actual emergency. The alarm button is very sensitive, which is a good thing except when an emergency is not in progress.

Call to confirm operation of pendant, individual was friendly, courteous, listened, reviewed information because of the age of the pendant. My question was based on the red and blue lights were not functioning, operator walked me through resetting and was successful.

The device failed to work several times when my mother fell. Each time, there was some "explanation" from the company -- oh, it doesn't work if she crumples slowly, it doesn't work if she's still moving around. We also had several false alarms when she did not push the button or fall and it called anyway. The final straw was when she fell three days before Christmas and it didn't call, and then we were awakened at 4 am on Christmas because it had signaled and my father didn't answer his phone, so EMS came. She was sleeping soundly in her bed. The next day she was sitting up in her chair having a conversation with us when I got a call that her alarm had gone off. I was right there; she obviously did not push the button. We did not feel safe at all trusting this system to protect my mother.

I have been using Medical Guardian for some time now. I can honestly recommend this service to my family and friends and anyone who values immediate medical help. They have saved my life with the fastest response when I needed emergency medical care.

Writing this for my Mother-in-Law. She wears the necklace daily and is able to charge when needed. Haven’t found it necessary to use the service yet. She wears it around her neck and puts it beside her bed at night. Very convenient.

Updated on 01/10/2026: I still have never received my replacement Medical Guardian. The one I have keeps falling off the neck cord. A gentleman from your company told me I would be getting a replacement in the mail and I'm to send the old one back. Unfortunately, that was several days ago, and I haven't gotten it yet. How about checking on the status of this problem. Thank you.

I have had the Medical Guardian for about 4 months. Luckily, I haven’t had to use it, but I feel safe knowing it’s there. My only problem is that when I’m home, the app says I am across the street at the neighbor’s. If something happens, I am afraid they would go to the wrong address. That worries me.

I am the first point of contact as caretaker for my elderly uncle, Joe **. Within the last 2-3 months, he has been falling several times and medical alert system has been wonderful in contacting him and getting the fire department and ambulance to his assistance and notifying me as well as the other contacts should I not be available. My uncle lives alone and I am in contact daily with him as well as visits once or twice a week. I live about 40 minutes away. I have told others of your services who are interested and should they need this service have told me they would consider using you.

Medical Guardian is the biggest bang for the buck. I feel very safe having chosen Medical Guardian. I was working out at my gym and turned my phone off. I accidentally activated the beeper and within ten minutes police, fire and ambulance were present where I was working out. I knew then that their system worked extremely well.

I feel much safer knowing that if I should fall or have a medical emergency, someone will be notified. After suffering a bad fall and not being able to reach my cell phone for over half an hour, I realized I needed a medical alert device. So glad I made this purchase.

I initially had some trouble with the charging, but it seemed to correct itself. The fall system seems to be working well. I sometimes bump my hand, and it does ask if I had fallen. I am very satisfied with the watch. My wife is the one who wanted me to have it because I am home a lot (retired) and she worries about me falling or having a medical situation.

Wonderful is Medical Guardian... Highly recommended to EVERYBODY. Customer Service is great!!! Love the fast response and the concern your Medical Guardian shows for all of us making us feel safe away or at our Home with Medical Guardian and We thank you.

Love my device!! Very friendly, confident help if I needed tech support. I feel more confident at all times knowing help is just a button push away. Best decision I made 2 years ago!! I highly recommend using Medical Guardian to give you the confidence in being able to get help quickly!!