Medical Guardian Reviews

Haven't had to really test it in an emergency so I can't comment on that. But I am disappointed that I have to charge it every 3 or 4 days for at least 4 hours! That is time I should be wearing it! If I fall, or something else happens during the charge time this unit isn't available. I am looking into other alternatives and may decide to return this unit and go to another provider with less or no downtime.

Stay away from this company, one of the worst experience in my life. I signed up with free delivery charge for inactive monitor for my father who is 97 years of age and non speaking English month to month base.. Almost a week later this monitor at 2 am in the morning was alarmed dispatch during delivery, this monitor was activated either to start membership charge sooner or an honest Guardian negligence, therefore central dispatch notified police at 2.30 am,1st help team were banging at 97 years man door who doesn't speak English, my father was scared. Hide in closet for few hours till I picked him up, he thought is not safe to return for few days after I learned it was for guardian negligence, This device lost in mail and received replacement, we did not have any monitor for one month however guardian charged us from the moment signed device even though should never be charged until received and activated.

There have been four times I didn't press the button and the alarm went off! 1....I was sitting at my table with the pendant around my neck and the alarm went off...Actually community response came and I said I was fine and had not pushed the button! Another time I put the pendant on the table and left my condo. Awhile later my neighbor called and said you had called her about me! I wasn't even home! And finally today I came home, picked the pendant up from my table and put it around my neck and the alarm went off. Why is this happening? It is very frustrating!!

Do not do business with this company. Their business ethics are totally nonexistent and they treat Seniors and Veterans with contempt and disrespect! No cancellation fee… What a lie. They charged me a thirty percent cancellation fee after returning their in excellent condition.

Unfortunately cell reception in my area is so poor I had to return the watch. They did give me the full refund in a timely manner. Otherwise I did like the features this watch offered. I would not hesitate to recommend this product to others.

MEDICAL GUARDIAN is the most unethical company you can find. I don’t have any services with them but they recently made mistake and sent an emergency notification to my address and resulted in more than $3,000 in damages. After contacting them multiple times they never have records of my complaint/calls and the manager named BARBARA is refusing to talk to me after she told a representative that she will call me to follow up with the mistake they did. I will recommend everyone not to leave your family’s safety in the hands of this unethical company. DO NOT TRUST THIS COMPANY!!!!

I have had this for a month now. It has worked very well. I tested it once and it worked the way it is supposed to. It is lightweight and doesn't interfere with everyday activities. I would recommend it to anyone.

First I had 4 different pendants in 2 years. They just kept breaking. Then I spoke to a customer service and told them that I didn't want it anymore. Then the gentleman told me that I didn't have to send back the broken one and just send back the new one. Then they couldn't find the new one I sent back. And then they charged the 300.00 for the broken one which was a piece of junk. I am going to contact the BBB. Customerservice@medicalguardian was terrible too.

I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and simple to use. I am very pleased and would highly recommend to anyone looking for something like this.

My father passed recently so I had to close the Medical Guardian account. Went online and they posted that my account # doesn't exist. So then I called them and the person recognized my account #. Told him the situation and that I needed to close the account. He replied "fine," he would close the account, and gave me the address to return the Med. Guardian equipment. I returned the equipment. Two weeks later they charged my credit card for the next billing cycle, for the next month in advance. Since then I've made two calls to my credit card company trying to block this charge and deny them further access to my account. Notified it's a 90 day investigation process. NEVER AGAIN.

I am amazed at the quality of the sound of my Mini Guardian and the speed the operator makes contact with me after I push the button for a test. I need a hearing aid and have tried several hearing aids and I have yet to find one that delivers the sound of my Mini Guardian.

The company is set up to rip you off financially. I never used the product and notified them the day after receiving it that I had changed my mind. They ignored the message. I called and was pressured into trying it for free for one month. After 2 weeks I called again and arranged to send it back. THEY CHARGED ME $140.00. This not an honest company and they know they have a vulnerable audience!! Don't do business with them, I urge you. Tell your friends. DON'T LET THEM TAKE YOUR MONEY.

The WORST! I mean WORST company I’ve EVER dealt with!!! DO NOT PURCHASE FROM THIS CONPANY!!!! My mother nor I were ever able to get the product connected (they could not figure out why, they just kept telling us the server was not connecting). We sent everything back and cancelled the service AND now they will not provide me with my promised refund! Informing me that because I canceled in the first 90 days they are unable to issue a refund. They informed me that that’s their policy but cannot send me that policy in writing! HORRIBLE COMPANY!!!!

The Mini Medical Guardian that I purchased on Amazon works best for me!!! I tried ADT, MobileHelp, Invisawear and Mini Medical Guardian. ADT's medical alert system and MobileHelp are essentially the same product, just a different name and price point. You need to keep the base units somewhere within so many feet of your push button alert. Therefore, you have two devices that you need to carry all the time in order for the ADT and MobileHelp devices to work. MobileHelp required me to pay upfront for an annual subscription. Invisawear is monitored by ADT. Again, poor customer service, long wait times and uninformed staff.

I'm very pleased with my Medical Alert pendant. It was very easy to order the pendant. The person I spoke to was very helpful and acted in a professional manner. The pendant was also very easy to activate. I feel safer living alone knowing that if I fall or need help I have it with my pendant. Thank you!

My dad has yet to receive our newly ordered safety device, but my experience thus far with Medical Guardian has been most positive. Their phone representative, Rita, was extremely knowledgeable, polite, and informative when explaining the system and how things work. I'm expecting the rest of our experience with Medical Guardian to be equally satisfying and efficient.

The original order was easy to place and the call person was very informed and knowledgeable of the product. Delivery was in the stated time frame and set up/installation was a snap. The kit contained 2 neck fobs. Finally, the initial test went off without a hitch.

Medical Guardian's reps took time to explain things and answer questions. They didn’t pressure to buy. As far as the device, it was used purposely and by accident, and Medical Guardian seemed to respond pretty quickly.

I got Medical Guardian for my 80-year-old mom. In case she goes down, someone would come to find her. Setting up the service was pretty good. Mom doesn't go anywhere, and we got the necklace device for her.

When we set up the Medical Guardian devices, we read several instructions and did what they said. Overall, the device is what it says it is.

I like Medical Guardian's service. We got the device for my mom. She accidentally set it off, and the response was quick.

I'm super disappointed that after paying $500 and then calling, somebody was calling to check on something, and they said, "Do you wanna add the falls feature if the person falls?" I said, "I thought that's what I got. That's why you have it, just in case somebody falls." They were like, "No, that's $100 extra." I'm paying for Medical Guardian for my mom. They charged my card recently, and I said I wanted to escalate it with a manager, and they were like, "Oh, there's nothing we can do." I was dismissed. I have no words.

The initial setup was fine, but my mom did have an incident and fortunately, my sister was there. My sister pushed the button and Medical Guardian called me on my cell phone. They did not call my mom’s house.

When my dad used the device, their response was rather quickly.

When I go to church, I put the button on a little clip and put it in my pocket. It doesn't bother me. I've accidentally set it off and the response time was very good. This device is less expensive and you can still use it away from home. Medical Guardian is very thorough.

I call to check in on the device once a month and everyone's been perfectly polite and helpful. When I got out of the hospital and it was reassuring having the device. It's worn around the neck and light and comfortable.

Medical Guardian is easy to use. My mother is very comfortable with what she has. She wears it all the time. She likes it.

The rep was very informative. My mom is 84 and she lives by herself. She has fallen a few times. It makes me feel so good that when something happens, Medical Guardian is there immediately. When I was not with her and it went off, they called me. That's wonderful.

I got an MG Move three months ago and it worked for a while. Then it wouldn't charge. They sent me a new charging station and it still doesn't work. I'm having issues charging the watch. That's the one thing I don't like about the product - you have to charge it every day.

Medical Guardian works well. I like the fact that they have non-emergency, where you can have somebody who names their non-emergency contact person. But I wish they had different colors for the device.