Medical Guardian

Very displeased with the entire experience with Medical Guardian. First, they sent the product to the wrong home - I asked for it to be sent to our home, not my mother's, as I wanted to get it set up first. I had to drive 40 miles to retrieve it. Then, the device would not charge properly or connect to any service at our house or my mother's. Ended up sending it back, which cost me over $20 to ship. Huge waste of time and money. They did refund the $507 I was charged but does not replace all the time, gas and shipping that was spent.

The Medical Guardian device is good. I was moving and something touched the button, and it went off. I like it.

The rep who helped me sign up with Medical Guardian was excellent. Then, I went into the hospital right after I contracted with them. When they didn't hear from me, they reached out to see if they could offer more support. They wanted to help me set it up. I'm looking forward to a very beneficial and successful relationship with them.

It used to be when I tested my Medical Guardian, I got an electronic voice. The electronic voice seemed to be smart enough and they put me through after two rounds of, "I want to talk to a live person." They finally put me into a live person. The live person was very nice and friendly. But that was over a month ago. When I tested this time, I left a message that I wanted to talk to a live person. I said the same thing. But I never heard back from a live person. That made me nervous. I hope that doesn't happen if I ever need it.

The device is all right. I have to be careful because it's just held together with a magnet and sometimes it comes loose. But it's pretty easy enough. I'm satisfied with it.

My mom is not really happy about paying for it. From her standpoint, the device is bigger than she would have liked. She envisioned it being smaller.

I feel more confident now that I have it and that I know I can get help. They answered all the questions I had. It's been a good experience so far. I've gotten to know a couple of other people that also use their system and have been really pleased long term. So that's reassuring too.

The rep was great. She explained everything and I felt comfortable and I felt I was making the right choice. It went great.

My mother-in-law has Medical Guardian. If it gets activated and she doesn't respond, then they call us. We have a list of people, and then we would decide if she needs an emergency. Their customer service has been really good. Fortunately, we haven't needed it for an emergency. She activated it once. It was in the couch. It got sat on and she didn't know. She didn't hear anything. So, they called us, and then we got ahold of her on the phone. It's a great product, especially for seniors that live alone.

My mother has the device and she accidentally set it off several times, and that seems to go fine when they come on the line. We've been happy with the device, and it seems to be doing what we needed it to do. I feel better about her having it on. The only thing was the sales folks were a little pushy on the front end, but it was fine.

The gentleman who helped me and answered all my questions was so knowledgeable and friendly, and very easygoing. Medical Guardian seemed like the perfect fit for us. It gives my grandmother the confidence to know that she's okay because keeping that independence for as long as possible is so important for their mental health. She definitely feels far more comfortable at home knowing that if she needs the help, she's just a button away. She wears it religiously and it really does make her feel good.

They were very responsive and they answered all my questions. The rep was great. I tested the device when I originally got it and they responded immediately.

My experience with them was okay. However, I found out that it only works if you're awake to be able to push the buttons. If you're unconscious, you got to pay another $100 or so to get that type of thing. But I assumed that was part of the original deal. It's very expensive.

My dad dropped the device one time and the fire department ended up there. When they called him, he said he was okay. But being that old, they didn't know if that was true. But other than that, we're doing well. Medical Guardian was very easy to set up.

Everything's been positive. They've been helpful. It was easy to set up. They walked me through a test and it was good.

Dana was the most helpful individual that I've talked to on the phone for a long time. She was fantastic.

Customer service was great. When we were trying to set it up and do the tests, we got a voicemail. That was kind of weird. But then, we got it sorted after. But other than that, everything was really good. It was affordable service and I would definitely recommend it over some of the others.

I got a really helpful sales rep who answered all of my questions and gave us information. On top of that, there was no contractual obligation and it was an easy pay and set up.

When I bought the device, the reps were very knowledgeable, and they helped me out. They were selling a product, but it seemed like they were interested in getting me something that I was gonna be comfortable with. It's really a good device. I'm happy enough with it. It has this light that when you're wearing it, it’s almost like a heartbeat. It lights up. They say not to wear them under your clothes, but it’s a little bit bigger than a domino, and so I find that it's noticeable.

When I tested it, I spoke with them and I was very comfortable with how it went. I would recommend it.

They were very helpful. The product showed up timely, and we are happy with it.

Had the watch for a couple weeks when there was a network problem. Lost two days. Then, watch did not charge, or work. They sent a new charger. Lost six days! So far "reliability" seems to be an issue! So far Guardian has not offered any refund for the days of coverage we did not have, but paid for. There is no refund on the watch if you cancel, and they have a three month contract.

So far, I have found no glaring weaknesses and I haven't had an occasion to use the services. That's a good thing. The equipment has been tested and working properly. To be fair, the services are too new to rate.

I purchased the Guardian mini and it is convenient to place in a pocket or wear on the lanyard. It doesn't seem bulky like others and get in the way, resulting in false notifications. I find that because of these features I am more inclined to keep it on.

I can't say enough bad words about Medical Guardian and their senior pendant product. The product broke and the call center has been incompetent in getting a replacement product out to my father. There are so many better companies. Do not believe their marketing pitch - my 90 year old dad has been alone all week without his emergency alert product because of their incompetency. I have literally been on the phone with them every day and all I get is, "We messed up, it's a shipping problem, we are sorry." That doesn't cut it in the medical alert space. Choose wisely - don't choose Medical Guardian!

I cancelled Medical Guardian on 8-27-22. I returned all equipment but they automatically took the annual fee out on 8-29-22. They received the equipment on 9-2-22 but according to the rude agent who told me I would have to wait 30 days from the receipt of the equipment to refund my money plus it was mentioned I would have to pay a $50 restocking fee. So in the meantime I notified my bank and it is in dispute but is now on my credit card to pay. Since when does it take 30 days or more to credit back my credit card? This is the technology age not the Pony Express. Be wary of their cancellation ripoff.

I enjoyed using the Medical Guardian smartwatch. It does everything as advertised. I like being able to get the local temperature and knowing how many steps I've taken for my morning walks. Every product has room for improvement, I would hope to see features such as measuring your body temperature, your heart rate, blood pressure and blood oxygen.

My elderly brother fell -- and, although unhurt, was unable to get up or reach a phone. He remembered to press the button. I was called, and so was EMS. He got the help he needed right away, and I got information from those on the scene. This system works!

I have been trying to cancel my membership for over 6 weeks apparently no one cares once they got my money. Now, I'm fighting for a complete reimbursement of my money!! I want my money back!! I want my money back!! I want my money back!! ASAP.

Our experience was great when we purchased this system. We thought we were all set and 90 year old mom felt safer in her own home. 2 years later she fell in her kitchen and pressed the button for 3 1/2 hours and got nothing. Thank God my brother came and found her. She broke her hip and is going to rehab but has expressed she is not safe at home because the device did not work. She would rather go to a nursing home than return home.

Purchased a Medical Alert System for my mother, at the time 86. It was supposed to have "fall protection". After she fell, no detection, we were advised the one they sent us did not have the fall protection. I had been paying for that for almost 5 years. Last year they offered me a small credit. I always pay per year vs per month. Sadly, my mother passed away. Instead of refunding 4 months -- they told me the previous credit I was given offset any refund I would have gotten. Obviously --- they didn't care why they had given me the previous credit. Also charged me a $50 restocking fee -- which no one conveniently mentioned. I prefer to not do business with companies who don't treat customers fairly. I would not recommend Medical Guardian.

So far this unit has performed as stated. I like that the monitor is loud and easily heard. I have the additional fall monitor for my husband which enables me to go out to the pool or grocery store knowing if he falls, I will be contacted by phone.

When my dad died I notified them and was given a RMA to return the equipment. They received it 5 days later. I have provided the tracking number multiple times and they still have not processed my return almost 2 months after getting the equipment back. They are still billing me. I have contacted them several times and get a different story each time. They collected an additional payment and have not refunded it back to my card. The monitoring services were great but prepared for a nightmare when you try to cancel the service.

My husband fell and the device did not recognize that he fell. Luckily he wasn’t hurt and neighbors saw him and did help him up. This is the second time that this happened. First time I excused as he was sitting in a chair and slipped to the ground. Thought maybe he was too low recognize that he fell.

The price is reasonable compared to all others that I checked into and they walked me through the set up with no problems at all. I was a little disappointed that after I paid in full there were all kinds of discounts hitting my inbox.

Fall detection is a main part of this device in case of the stroke. I use this device for some time until noticed that fall detection doesn't work. It doesn't work even after upgrading to a new device. Customer representatives rare pick up the phone on Saturdays.

I advised the initial person I spoke to I had a METAL roof..The device they sent (that I purchased) does NOT work with the metal roof situation -New device was to come Friday (2 days ago). Has not ... Have no idea what the device they are sending is-but feel the salesperson SHOULD have advised what I wanted would not work with metal roofs...It was CLEAR to him a few times CELL DOES NOT Work IN The house because of a metal roof--WHY didn't he tell me I couldn't get what I wanted?

I received my new medical watch a week ago and when I was setting it up I could not get the steps to work. Then called the rep that sold me the watch and he did not know how to setup the steps and he put me through to customer care, a lady got on the phone and she was unsure how to set it up so she put me on hold for 12 minutes then came back and tried a few things with me, still did not work, put me on hold again for another 11 minutes then came back and said someone would call me before 5pm today. Received a call a 4pm and was told they would be sending me a new watch and I would have to return the one I have to them. Overall I have wasted 2 hours of my day with the customer care and salesman

Needs better battery technology and had to glue string back to clasp already with a hot glue gun. Paid a lot of money and had to fix it in the first 6 months. Considering looking for a different one in the future. Not sure I would recommend this one to friends or family. Idk!?

Contents of purchase arrived intact and on time. However the lock box did not arrive with the correct 4 digit code. Once installed on the door it wouldn't open. The tech support said the company dropped the ball and said we should call a locksmith to remove the box. NO. Very disappointed in their response.

The first call I made to them was a nightmare. I got a salesman that thought I was too old or too dumb to figure him out. One of the final questions I asked him was if I bought the equipment from Walmart was it going to be the same monitoring. I already knew the answer and could have bought it cheaper at Walmart but he decided it was just easier to end the conversation and say I would have to talk to Walmart about that.... the guy was only looking to out talk me and make a quick sale. My second call was completely different and I managed to get all questions answered and order placed. This time the man on the other end was a true professional. Now just waiting on the equipment and hopefully all things will go well. 3 stars is not very fair but the first call was a 1 star and the second was a 5 so wish I had never called the first time.

I have not received my product as of yet. Oh, I do so however look forward to using these device for my mother. I will be pleased to do a follow-up as soon as I received my device which I as of yet have not.

The issue I’ve had as a caregiver for my mom is the App… It is too hard to access and won’t even open up most of the time. Read the App Store reviews for more details. The unit itself is great and so easy to Use and there was no installation. Just charge it up and go!

I was looking for a medical device that I could have with fall alert protection. Medical Guardian is supplying me with this protection. I was not happy with the first equipment I received but when called to set up the system, I was told of optional pieces. I am now thrilled with my small pendant and the system. Hopefully I will only have to press the alarm button once a month for a test.

I spoke to Allison. She was well informed and very polite. She answered all my questions and made me feel comfortable making my decision to go with Guardian.

I received my Mini Guardian three days ago. I charged the battery then spoke with a women who went over my instructions. Very easy to set up. Thank you, Carol

Wish the battery lasted longer than 5 days between charges! Even 2 more days would be nice. That way it's only once a week instead every 5 days which would make it easier to remember to do as you could pick 1 day a week and that would be designated charge your battery day!

It is very easy to set up. We got both the wrist unit and the neck pendant, so if we get tired of one, we can switch. Three dollars more per month to add that option. We are pleased and will recommend it to our friends. I sure hope that Medical Guardian does not sell my phone number or e-mail!!! THAT would piss me

off. !!!!

When they updated from G4 to G5 they changed out the machines and the wrist bands. The new wrist bands have no metal clasp. The have a plastic push nubbins. The don't stay on. My mom hates it. She called and they said they would send old bracelet. She got new ones again. Then I called and ask her to be switched back to 4G with the better bracelet. I was told it would ship next day. She got it and it the SAME one she already has. These are elderly people. Customer service is terrible. We are switching companies. Her neighbor is having the same issue. Shame on Medical Guardian for sending non senior citizen bracelets.

I buy few medicine and they give me on-time delivery. This is really good. they also reply me instantly. I think they are very responsive about the time. Overall, the experience is good and I would recommended everyone. Thanks.

I was very excited about the Freedom Guardian Watch because it was everything I needed for my mother. I read the reviews and did my research then placed my order. This arrived in about 5 days and I was quick to charge it for the night so I could set it up in the morning. I woke up, made my coffee and called the company to activate it. Now, I live in the suburb of a large city and getting a phone signal is not a problem. This was a problem for the watch so the Tech asked if I could try standing outside to see if this would help. It seems that a metal roof or siding will block the signal (I have neither). Well, there is freezing rain and sub zero but I took one for the team and went outside (really the doorway and held the watch out further) this changed nothing. The watch would not connect to the signal of AT&T.

My mother has the MiniGuardian, and recently fell (first incident with the unit). The system did in fact summon an ambulance crew (my mother pressed the button). But the crew could not get into the house for 15 minutes -- until I noticed flashing red lights from the window and opened the front door (I was actually home, but was pre-occupied in a different part of the house). What about the lockbox code? The crew was told by the dispatcher there was no such code. But after the incident, I called customer service and inquired about the lockbox code and the rep immediately told it to me! But the dispatcher (called the next day by pressing the button on the device) stated there was no lockbox code.

The Medical Guardian equipment was bulky and heavy, and my mom didn't like it; we tried two different products, so we gave it all a shot. I received confirmation that the returned equipment was received on 8/6/2020 and was told to allow a ridiculous 30 days for a refund. I went along, but when I hadn't received a refund my next credit card bill, I called on 9/21/20. Still no refund on 9/24, so I submitted a dispute via my credit card company. On 10/11/2020 the credit card company reversed its refund and told me the dispute was still in play.

I order the home medical alert system for my mother end of 2019. I was told when I purchased the system and paid for a year of services that I had 30 days to try the product, and would receive a full refund if I was not satisfied. I made sure the warranty was for 30 days because this was a Christmas gift, and I knew my mother would be leaving for 2 weeks the day after Christmas, so it would be at least 2 weeks before she could try it out. I asked extensive questions about the warranty and return policy, and because of the answers I received I was comfortable paying for a year of services. That was a mistake.

I can't get up when I fall. I now have Medical Guardian's device that goes around my neck. It goes when I go. I haven't had to use it, but so far it's easy to handle. The Medical Guardian team has been very cooperative and very easy to deal with.

I'm 82 years old, living alone and I have issues as well as a pacemaker. I wanted to make sure I was covered and so I got a medical alert. I got a Medical Guardian and put a lockbox outside my house in case the fire department has to come in. Medical Guardian would notify them so at nights, I have their device around my neck and by the bed. During the day, I have my Medical Guardian watch on. Having it makes me feel secure and safe.

I had a ministroke and I would pass out and lose my balance. I live out in the country in Marion, Arkansas where phone service is not doing well. I got myself a cell phone that has a button that I push when I have an emergency. When I had a ministroke, I used the dial and somebody came by and helped me out. The ambulance came and took me to the hospital. When I got out, one of my children said something about getting me a push button. Now I have a device on my neck from Medical Guardian. The button is there for me when I need it. I also have a button in each room.

I had several falls a few months ago and then I had to have a leg amputated ‘cause of an infection. I needed a medical alert device in case I fall some more. My experience with Medical Guardian has been really good. I have no problems at all. I’m glad I have it.

My husband is on rehab and I live by myself at the present time, and my son felt that I would be safer having this device. He got it from Medical Guardian early part of July. I have not had to use it but when I first got it, I unconsciously activated it. The answering machine answered right away. I felt so embarrassed that I had to tell them that but I like that they responded readily. I wish though that the device could be in every room. The main machine is in the living room but in the bedroom, I would have to rely on just punching the button. Then, they would call the contact number but I would not be able to chat with them. I wear the button around my neck and I had to pull it up a little bit because it rested in my stomach. Every time I leaned against something, it got activated. I had to raise it up, so it would be closer to my breastbone.

My daughter bought me a Medical Guardian after I fell one night. Though I'm not too enthused about wearing the device, I wear it every day.

I'm alone in my big house. If anything happens to me, I wanted a way of contacting someone other than by using a telephone. My neighbor checked with several companies and found Medical Guardian to be most successful. She came to my place with all the information and we established the account. So far, I don't like my Medical Guardian much. It keeps opening and the long thing that goes around my wrist keeps flapping around and getting into everything. I have to stop everything I'm doing and put it back with things that hold it down. Still, it's alright and I'm very satisfied with it.

My father-in-law is elderly, lives alone and has been falling some. My brother-in-law looked online and Medical Guardian seemed to have the best rating and so, we went with it. My father-in-law and brother-in-law tested the button and everything is positive. We don't have any problems with it. Somebody came up and asked us about it and we've already given one referral.

On my 87th birthday, my two daughters got together and looked into getting me a medical alert device. They went with Medical Guardian but so far I've found their device very heavy. I need a bell around my neck and it's been very hot and humid. I don't like that the string around my neck is going to get covered with sweat and will get dirty. If Medical Guardian could make the cord around my neck or the device detachable such that it could be clipped to a belt, it would be an improvement. It would also help if I get someone with me who understands it. The device came through the mail and my daughters weren't around.

I've had several falls so my son got me a medical alert device. He looked through several medical alert device companies and device on Medical Guardian. I used their necklace unit for a while and then I shifted to their bracelet. The bracelet started to bother me so I went back to the necklace. The necklace is so long though that I cut it a little bit to make it fit. This way, I wouldn't have all that cord hanging down. The unit I have functions in my home until 1,300 feet away. While I would like for it to help me outside of home too, I'm satisfied so far.

My father lives by himself and getting up in age, which was why I got him a medical alert device. I liked Medical Guardian’s rating and signing up with them was simple. My father told me he has tried the button, and his only complaint is that it is large and there's a red flashing light on it.

I have fear of falling. I’ve fallen three times in a row, and each time I had to have a hip replaced. It's been tough times. It was time for me to do something about it. So, we got Medical Guardian. Everything's been good. I haven't fallen, so I haven't had to use it but it's with me all the time. I have it around my neck. I like the feeling of reassurance that I have in case something happens. I feel there's somebody there in case I need them.

My mother is under hospice care and she is getting weaker every week. We got her a Medical Guardian and security-wise, she has been fine. We programed the device such that if she falls, the call goes directly to the hospice and they come out to my mother's location. Medical Guardian has been great so far from my experiences with customer service to putting in the alert device.

I wear my Medical Guardian around my neck and it's been fine so far. I haven't had a need to use it, but it doesn't bother me to wear it. One time, I pushed my button, and then they answered it. It was just a short period of time. They called back and asked if I was all right. I said, "Yeah. I'm all right. It was just a first time test.”

My mom's Medical Guardian device has been so far, so good. Everything was good when I set it up. She had some therapist that were coming out. She's had strokes and she's unsteady on her feet. She stays by herself. She's got to stay here once she let the dog out in the pen. She could go outside with her device cause it's like a cellular device. I’m about 10 minutes away from her, but still, if something happens, she can press that button. Even if somebody's breaking in or something, she can press it.

I've fallen down many times. My son purchased a Medical Guardian for me and now I feel safer.

I decided to get a Medical Guardian because I was by myself for a long while, but my sister's with me now. I wanted to make sure that if I would fall or something would happen, I would have somebody to help me. I feel much safer being here, ‘cause I know if something happens, all I have to do is push my little button and somebody will come. I have it around my neck and I wear it all the time.

My daughter decided to get me a medical alert because I'm 95 years old. She wanted it for emergencies. I can't talk too right and I can't do things. I can't walk a lot. When I need to call her, I have my Medical Guardian device on my arm. I have like a watch on my hand. I haven't used it yet for anything but it's a very good thing. I feel safe. Now that I have it, I can get help if it is needed.

The customer service of Medical Guardian has been very good. The sales representatives were easy to deal with. Thankfully, we haven't had to use it yet ‘cause my mother hasn’t fallen yet. But from speaking to a sales representative to installing it, it's been great.

My son got me to purchase a Medical Guardian, so I have it in case of an emergency. I keep it beside my bed. I don't wear it because it's a little heavy. My experience with it has been fine. I have not had to use it though.

I researched online and liked what they had to say about Medical Guardian. The information on their website stood out. I also liked that their call centers are all in the US, so I knew I would be speaking to somebody who could speak English. Everybody at Medical Guardian was very good at what they did. They spoke clearly, explained things adequately, and they were polite. I did use my device once. I have Parkinson's and I froze. I just needed them to call anybody. I had them call my sister to wake her up so she could come and assist me. It was a positive experience.

I live alone and I've fallen. My kids thought it would be good if I got the Medical Guardian device. They're happy that I have it and that I use it. Right now, I'm sitting in a metro park and I have the bracelet on, and I have the other part in my purse. They feel that it's money well-spent. However, it's not really comfortable. Especially when it's hot and sticky, it's hard to wear it. It sticks to my arm. It's not like I'm thinking, I don’t like it. I'm just not a jewelry person. But I'm used to it. It's okay. It's made well. I'm glad that I have it and I use it. I'm gonna be 85 this month, so it's a good thing to have.

I did some research online and Medical Guardian seemed like the best deal. We liked that you're not in a contract and the price. We had it before for temporary and so far, it's great. We needed it at one time and it worked out well. Bob had fallen and I wasn't around. So, he called 911 and they came and helped him up.

I was falling a lot. My children decided for me to have Medical Guardian. They feel very good about it. I don't wear my device but I keep it on my night table. I tried to use it once, but the battery was out. I hadn’t charged the battery.

My insurance company sent me a medical alert. They sent one of those things that they got to set up a thing in your house and you can only go 500 feet. My mailbox is over 500 feet from my door. My backyard, I have to only go halfway through it. I've never opened it. That was when I went online and got Medical Guardian. I'd rather pay for something that I know is gonna be there when I need it.

The kids said I should get the device from Medical Guardian. Roxanne, my daughter, looked at them and she said that was the one I needed. When my daughter and my daughter-in-law agree on something, it's a whole lot easier to go along with them than it is to argue with them. It’s got to be safer having the device. I've got my cell phone and it works most of the places I am but with that tied around the neck, might not be quite as to drop it. But it’s because of the injury that I got it.

When my grandmother received her Medical Guardian device, I was the one that was supposed to set it up. But she threw away the box that it came in with the instructions, so we weren't for sure how to set it up. I did save the email, so my husband was kinda sorta messing around with it because we didn't know if the green light was supposed to stay on if it was charged or what was going on. He messed around with it for a few minutes and it ended up calling the help people. When it did, my husband said, “We were just trying to figure it out. We didn't know how to work it, what's going on.” The rep talked him through it and told him that everything was set up and it was ready to go.

Medical Guardian is working out really well for my mother. She's 89, and I live on the other side of town here, but still, if she would fall in the house, I would want to know about it. She goes outside and tries to pull weeds and all those wonderful little things. She won't listen to us, so we figured this was the next best thing. My older sister picked Medical Guardian out, and we just agreed on it. She went on and evaluated or looked up their ratings on her phone, so she thought this one was the best for what we needed. Mom doesn't really travel anywhere, and she doesn't go anywhere but the house, so we thought this would be perfect for her. She wears her device. She either has the necklace on or she wears the watch. We've been really happy with Medical Guardian.

My mother's 80 years old and still lives alone. She’s had bad vertigo and had a lot of dizzy spells with that. We decided it would be better off to get that where she would have something. In case she fell and nobody was there, she could get help. I looked at the alerts up online and Medical Guardian came up as the number one company. I called to inquire about it. They gave me all that information over the phone right down to the price. So, we decided and went with them. So far, the Medical Guardian has been great. We've had no issues. We've been very satisfied. They were helpful and friendly over the phone. When we did the test, they were right on it.

My mother is 91 so the possibility of falling is increasing. With Medical Guardian, we feel more secure. The device is fine and I can understand and hear the station out of which the person talks but the voice cuts in and out. So, it's hard for my mother to understand. I had to tell her that when she hears them answering, she should tell them, “Ambulance or call my daughter." We've worked around it but it would be nice if the acoustics were a little easier for older people to understand. It's not coming across clearly and it's not the fault of the person talking to us. It's the equipment.

I got the virus and my friend called Medical Guardian and ordered a device for me, and she had it sent to my house. I live alone and my kids are in California. They were worried about me being alone with the virus. I fell down the front steps with it on. I hurt my shoulder. I couldn't get off the step. People weren't stopping because everybody's afraid of the virus. They knew I had the virus. They're afraid they're gonna get it. So, all the neighbors that were on the beach walking by does not stop to help me up. I was able to call the ambulance and made a lot of trouble getting me up because of the shoulder and my weight. I'm going to the doctor tomorrow because my shoulder is still in bad shape. I can't use the right arm much at all.

I have RA, so my joints hurts and sometimes, I fall. I've had other health issues that come along with that. I got Medical Guardian, and my husband really appreciates it especially, when he's not home, he knows that there's at least some contact. We did go for the necklace because I thought that would be the one I'd be most likely to remember to have on and take with me. It's just a little heavy to wear, but it's comfortable.

My daughter got me a Medical Guardian in case something happens to me. I wear it around my neck and keep it on all the time. So far, I've had no problems with the device at all.

My mother has Medical Guardian and it helped her. At times, she had to go to the hospital and she used it to alert the people and they called me too. So, it worked out well.

I had a fall and I’m unsteady on my feet. I got Medical Guardian, and I now have greater sense of safety and security if something should happen. My device is around my neck. I like the fact that it is water-resistant, so I can keep it on in the shower which is important. When I purchased it, they said that the charge would last up to a week. I have found that that doesn't last. It needs to be charged about every four days. And on the neck one, it connects with a magnet. It's not a solid band around your neck. So, I noticed the magnet has pulled apart a couple times when I'm getting dressed. It might be better if they just had it as a solid necklace instead of one that pulled apart with a magnet. While I have not used it yet, I have tested it. The customer service was very good.

I had a stroke and my friend had suggested that I get something. The two of us started to sort of search around what might be best. As far as the cost, Medical Guardian was much more cost effective. Also, we like that it was lighter weight. The Medical Guardian team was great, especially the original person I spoke to. Everybody was so informative in letting us know what was the best thing and what was my best options. I'm very satisfied with my experience.

I live alone and I'm old. I got a Medical Guard system and the one I have has a machine on my bedside table. I also wear a push-button around my neck. My wife is in a home because she fell down the stairs and broke her neck. If the same thing happens to me, I just push a button and somebody comes and carries me away. So far, the device has been fine and it solves my problem.

I like my Medical Guardian a lot. One time, I decided to clean my clothes. So I took all my clothes to bring in my kitchen, so I could wash it. All of a sudden I heard my name. I thought somebody was in the house. It was the alert, the chain I have in my neck. There's a button there. 'Cause I pressed it. It called the alarm system. I heard the alarm system, "Are you okay?" I said, "Okay. I'm fine. I was supposed to bring my clothes and I was pressing it in my arm, to the kitchen." So that was working very good. I wear it very well, all the time. I slept with it. I kept it. I took it off when I'm in the shower. But I can keep it in the shower too if I need it. I'm enjoying it. I'm very satisfied with it and I'm very happy. I have the watch too. I can wear it or the necklace.

I'll be living alone when my daughter goes back to her home. She decided that I should have a Medical Guardian because I had a fall about three months ago. She arranged to get it, and I have it around my neck now. I set it off by mistake one time. But they’ve received it and they came on, and I told them it was ‘cause I laid on it and pushed the button.

Back in February, I fell backwards in my bathtub at 12:30 at night and didn't get any help until 330 that afternoon. I decided I needed something and my daughter did all the checking in with Medical Guardian. I got their device and so far, I put the bracelet unit on at night and put on the necklace one during the daytime. I've been happy with my Medical Guardian. There was a time when I laid it down a little too hard. That set the device off and a little later, my daughter and I heard banging on our door. I had to tell the medics that I accidentally bumped it. Overall, I'm satisfied with the product.

I had severe vertigo that put me in the hospital. My two sons set me up with Medical Guardian. When they were first setting me up, Medical Guardian had to call at a certain time but they didn't get that done. Still, when the call came in my sons understood the rep whom they worked with. Now, I have the key to my house in my lockbox and I carry their device with me all the time in my purse. I keep their other device in my bed and made my husband aware of it. I have improved so much since having vertigo that we considered eliminating Medical Guardian's service. My sons decided to continue it though and we're gonna keep it for a year just in case.

Medical Guardian sold my elderly and infirm mother (81) a device that she did not need, could not afford, and would not have worked for her situation. Then after I - her son and caretaker- promptly returned the device (at our expense) they have to date refused to return the $470 they took from her. She needs this money to pay rent and buy groceries. I feel Medical Guardian is really a wolf in sheep's clothing, preying on elderly fears. Buyer beware!

I fell last August and I also fell in June. I had always planned to get a medical device, so it motivated me to get it before. My family's happier now that I have one. My son knew someone that had a Medical Guardian. He checked what was the best one and he felt Medical Guardian was. Their reps were very nice. Getting everything set up didn't take long at all. My son set it in motion. I'm pleased with it and I feel reassured that I have it. I haven't had to use it. But I almost was thinking of checking it.

I feel one time and my daughter was concerned as I live by myself with her being half an hour away. We got Medical Guardian's service. Currently, I have one device around my neck and the other is on my wrist. In general, I would recommend this device but not to one who isn't just at home.

I was not satisfied with my previous medical alert device provider as they did not call the people that were on my list when they needed to. My brother who has Medical Guardian told me all the advantages of having their service. My son took care of signing me up with them and so far I love Medical Guardian. I charge their device every four days when the battery runs out. I thought it would last a week but still it's not hard to charge it. There was a time when I had intestinal bleeding and as soon as I pressed my button, their team answered right away. The fire department got to my location right away. The ambulance didn't take long either and they came from 10 miles away. I'm totally satisfied with the service and I feel really secure with it. The reps are so polite and caring when they answer the phone.

I compared Medical Guardian with a competitor and Guardian fit more both the old and young while the other one was always advertised to old people. Guardian was the one I wanted and I got that. I do the watch and it's fine. I tested it when I first got it and it worked. But I'm pressing it and no one's coming out so maybe something needs to be charged on the watch.

I've had a problem with my blood pressure and I've had a couple of falls. My children and grandchildren decided that I should have this Medical Guardian around my neck all the time. So if I fall and my husband isn't here at the time, somebody will know. It’s a more secure feeling having it. If anyone's going to be alone or do not have someone around them all the time, it's a very good idea. I've had to learn as far as putting things in the upper shelf, like lemons or something up high that when I lean in, I can set it off. I've done that a couple of times and they’ve been very nice about the false alarms.

My father was diagnosed with interstitial lung disease and he is on oxygen 24/7. Occasionally, his oxygen gets very low so we needed some kind of medical alert system to get help if needed. Two of our neighbors had such devices. One had Medical Guardian and the other had Life Alert. I researched them and I liked that Medical Guardian is in Pennsylvania which isn't far away. That made me feel better about them. We went with Medical Guardian and so far my father has used his badge a couple of times. He leaves the device on his headboard so he has something close to him while he's sleeping. He also wears the neckless device all the time and takes the portable unit when he goes far. We are happy with how fast somebody got to my father's location when he used the device.

My mother-in-law wears her Medical Guardian all the time and she has fallen three different times since she's had it. But it has been her choice to not use it because she is so hard of hearing and it's very difficult for her to understand the questions that the operator is asking her. That was a concern we had when we ordered it and they assured us that it would be loud enough that she could hear but she cannot hear it.

My son purchased my Medical Guardian for me as I can't walk around too well anymore. In the beginning, I had problems with my device. The light on the device would flash on and off. The company fixed something from the office and now it's working well with two green lights on. It's a bit expensive but it's worth it.

I thought the Medical Guardian would be a good solution. But I don't like the quality of it. The bracelet keeps coming off and it keeps falling and keeps getting tangled, so it's not really good. I also don't like the light. It's way too bright. I used the device once. My husband fell, and I called the fire department. They responded, but they took a while. I know a person that was outside, he was the one that called the fire department, and they got the fire department here. So, by the time Medical Guardian answered, the fire department was almost here.

My experience with Medical Guardian has gone well so far. Their reps are courteous and informative when I speak to them.

My knees snapped and I went down. My daughter happened to be here that day but my son-in-law said, "What would you do if you were by yourself?" That must have nerved them up a little bit and my son-in-law purchased my Medical Guardian. I feel more secure having it. I put it around my bra strap and let it hang there and it’s nice and light. It's very convenient the way I have it. I have the wrist one, too, but I don't wear that because my wrist is very small and I don't like the way it looks.

My daughter ordered Medical Guardian for me. I wear my device around my neck and so far it has been comfortable. Having their service has worked out fine for me.

My husband and I are 83 years old and we live alone. Our kids were worried about falling and they thought that getting a medical alert device was an important thing for us to do so we followed their advice. Our daughter-in-law took care of getting Medical Guardian so we didn't have any choice. She made all the arrangements. My husband and I each have the alert necklace and we are using it in the house. Supposedly, we should have it at all times. We've had to reset the device a couple of times because my husband brushed against it under his shirt. But other than that, everything is taken care of. We’re satisfied and the good news is that we haven’t had any opportunity to find out that there was anything wrong.

My wife and I went with Medical Guardian for her alert device. My son sent the order in and I paid for it. The set up process went fairly well. We followed the directions and things worked. The device has been doing very well for my wife.

My son got me a Medical Guardian device. One time, I made a mistake and pushed the button. Something else went off and they responded really quickly. I told their rep I was okay. So far, I like the device and I'm satisfied with it.

My daughter decided to get a Medical Guardian for me. I wear it and I keep it inside my shirt, so it doesn’t jangle around.

I had a bad fall and I needed some someone or something to get out fast response to. I wear the Medical Guardian device around my neck and wear it all the time. It works good, it's convenient and not heavy.

The medical alert device has been fairly easy to use and I don’t have much of a problem. I use a CPAP anyways and it’s all wrapped up around my face all night. I wear the pendant during the day and the watch at night. So, there's not really much of an adjustment. So far, I tested each device a couple of times. I tested one upstairs and one downstairs. I also accidentally hit the button the other night. The response I got was good and it was within 10 seconds or so.

My Medical Guardian is working out fine. It's very comforting. The only complaint I have about it is that when I call for help, I can get 911 here before they answer. It happened last night. I needed help and they came on quick. They said the call is being placed. They said that about four times. During that time, my neighbor got 911 to answer and on their way before I got Medical Guardian on the phone. I told them to cancel it because we had the ambulance on their way.

My husband passed away and my kids decided that I needed something because I was gonna be alone. Medical Guardian works fine as far as I'm concerned. I don't like to wear the thing around my neck and I really don't like the size of the thing on my wrist but I'm wearing it. I feel secure with it. I also have several friends who wear them and have them and one person has had to use hers a couple of times.

My husband and I both have a Medical Guardian wristwatch and it was very good when we were setting it up. I get a little bit sweaty and it kinda sticks to me so I'm going to try to make a new wristband for it. But so far, I'm very happy with it. It really makes me feel good with my husband because he likes to be outside in the nice weather, putter, and walk around and he's very unstable. This way, I know that he can push the button and get me so I know what's going on. I could get out and help him.

My daughter works for a doctor's group and she was insistent in getting me a medical alert device if I would be comfortable having one. After I lost my husband, I live alone, so she was worried about me. My grandson came and hooked everything up for me. So, I love that. I also feel very good about my sense of security since I got Medical Guardian. Before, I always walked around with my telephone with me. After it was laying there all night when I was in bed, I'd get up in the morning and it'd be beeping at me. So, thank goodness I don’t have to do that anymore. All in all, Medical Guardian is very reassuring for me.

My daughter was worried about me. She thought I needed a Medical Guardian device. She got it for me. I have one for my neck and one for my wrist. They're all right.

My daughter picked out Medical Guardian for me and so far, I'm happy with it. Initially, we had a little mix-up in the paperwork. My daughter filled it out and left it on the table. I was supposed to put it in the envelope and mail it. But I picked up the papers and put it with some other ones. Then I got a letter saying they didn't get the papers. But we got that finally straightened out and I'm completely satisfied.

I feel good about the response I get when I test my Medical Guardian device. While the black lanyard it's on is comfortable to wear, I'm thinking about getting a cheap necklace I can put it on so that the lanyard isn't peeking out of my clothes all the time. Also, I don't wear it to bed 'cause it feels uncomfortable there. When I take a shower, I take the bracelet device with me instead of the necklace. I've recommended Medical Guardian to other people.

I love Medical Guardian. My daughter wanted me to have it for security reasons and I feel a whole lot better because I know if something happens, all I've got to do is just press this button and someone’s gonna come here and help me. I don't have to worry, like what I did with mom, about how I was gonna get someone over here to help me. I wasn't sure if I was supposed to test it very often but I did test it when I first got it and it seems to be working fine. Their reps were very kind and nice.

I have an equilibrium problem and my daughter bought a Medical Guardian device for me. As soon as I put it on, I did a test on it and everything was great. Having it is like wearing a cellphone around my neck. It's too heavy. But other than that, everything's fine.

We first did Life Alert and they gave us a runaround for about two weeks. We found Medical Guardian in the phone book and went with them. The device is on her neck and she's complacent with it. I test it once a week as the instructions call for and their response has been excellent. I used it twice and they're very prompt.

I remember to keep my Medical Guardian on. I feel a little safer with it.

I won't recommend Medical Guardian. I don’t know if it’s gonna work when I need it to work and it makes me nervous. The one time I'm gonna use it will probably be the last time and I need it to work 100% of the time, one time. I've been afraid to press the button because I didn't want to dispatch 911 to my mother's house.

My daughter got a Medical Guardian device for me. I have the button on me and I've charged it. So far, I have no problem wearing it. It gets me help when I need it and I'd rate it high. I've also used 911 before and I don't have to have the device, but it's good.

I've had five falls wherein three have resulted in injury. My husband found Medical Guardian, and he liked the way it looks. However, the device is not that comfortable. It is a bit big and heavy. Other than that, it's fine. I tested the device and the response was very fast.

I had COVID-19 virus and three days before that, I had my knee replaced. I could hardly walk and breathe. I was in bad shape because that COVID-19 hits your lungs. I was very weak and that's why my girlfriend got Medical Guardian for me for six months. It’s comfortable and setting it up was not long at all. It was very easy. Just plug it in, call them, and that's it. They were very good whenever we called them.

I went with Medical Guardian because I felt more comfortable with them and they have a good reputation. The Lifeline was too expensive. Medical Guardian has been fine so far. It's comfortable to wear but my other watch doesn't have a band. This one's got a band where you have to hook it which is kinda hard. I’m not used to it.

The trouble was the device worked exactly like it was supposed to. I'm recently widowed and I'm at the far end of a dead end. From here to the entrance is, maybe half a mile winding and wending your way. I wore the device to bed and I accidentally set it off without knowing it. I have it in such a way that I hope it makes it a bit stronger to keep around my neck here. I must have pulled on my lanyard and it pulled the clasp apart. The clasp is a magnet around the thing. And then once it came apart once it was easier for it to come apart again for some reason. I've made a Jerry-built gadget here to kinda keep it from doing that.

My daughter and son were the ones that decided that Medical Guardian would probably be the type that I'd be happy with. I adjusted to it immediately and I hope it all works when I need it. I am supposed to call in the next two days for testing. I appreciate them being that considerate to call. That makes a great company.

Medical Guardian was the first call that my daughter made and she was very impressed with the person that she spoke to so she didn't go any further. She went with him and made the arrangements for me. My experience with Medical Guardian was very good and everything is working well. I worked with somebody who walked me through the procedure and he was very helpful. I tested it when I got it and they talked to me. Once, they called me and I don't know why but it registered that I needed help. I must have pressed the button and not known it but they immediately got a response. I have an issue with putting the watch on. That is very difficult to do. I'm having difficulty getting that little round thing into the opening. I can't close it properly. It takes me an hour to get it on so I haven't been using it. I've been using the necklace but I prefer the watch if I can get it on.

I’m 87 and I've had a couple of falls. I had to have two surgeries on my elbow and I just sliced my leg open. I am at high risk of falling. I got a Medical Guardian device and it makes me feel safe.

I'm 94 and I live alone. My son looked up Medical Guardian online and bought one for me. I've been charging it and at the beginning of the month, I tested it to make sure it was working. So far, all I do is put it around my neck and it's not really comfortable to wear. Then at night, I have a place on my night backboard where I hook it on.

My son was at my place when I first set my Medical Guardian device up We called and checked that each piece is working. I wear the device on my wrist and once I put it on, I forget it's on. I'm happy that I have it. In case I fall, it’s a security.

I went online and looked Medical Guardian up, and I saw good reviews on it. I have it on just for fun. But you never know. I thought I was high risk for stroke or anything, but the cardiologist said no. He said I don't need the device, but I already paid for three months. I'll just keep it and then I will call and see if I can breach the contract.

My kids bought my Medical Guardian device for me because my knees are really bad. It is alright to wear but it bothers me sometimes.

I haven’t had any problems with my Medical Guardian device. I wear it all the time and I don’t really even notice I got it on. For anybody that need it, like me, it’s a good thing to have.

I’m happy about Medical Guardian. I was looking at the TV and then I checked the different ones that looked the best to me and I picked one of them, which happened to be Medical Guardian. They have a few things. I got that little thing that goes around the neck, and then the GPS thing. My granddaughter did most of the setting up for me. She was over here and she tested it out as well. I wear the wristband mainly in the house. Most times during the day, I also put the GPS on 'cause I go out and I never know when I’m gonna go. It stays good within 300 feet of where the GPS is. The way I understand it, if I have to leave it in the house and go farther than 300 feet, it wouldn’t be covered.

I was looking online and Medical Guardian seemed like the easiest one to call. The other companies all seemed kind of confusing. Medical Guardian's website itself made it seem like it would be easier to get my dad set up. Before we knew he had COVID-19, he had been in the tub and was sitting there for seven hours because he didn't have enough strength to get up. My siblings thought he can't live by himself and if he's going to live by himself, he has to have something in case his phone's dead or he can't get out or can't get up to tell somebody. That's kinda why we decided to go with Medical Guardian. The process was pretty quick. I had asked for overnight shipping, so the device got here when they said it would. It was delivered early in the day. It didn't get delivered late in the evening which was what I was worried about the most. Everything, overall, was pretty good.

I live alone and I realized I could fall easily now, and I would need help getting up or getting in touch with somebody. My daughters and I researched and found that Medical Guardian ranked really high. I have both but I mainly use the watch. I love being able to wear it into the shower and everywhere. I don't like the dangling from my neck. I haven't had to use the device, but I do check once a month and every time, they've been right on cue. Having Medical Guardian makes a difference, especially like walking out in my yard where I'm afraid no one would notice. It allows me to do a lot of things I didn't use to feel safe doing. Everything has been very positive with Medical Guardian.

Medical Guardian makes me feel more secure if anything does happen, because I'm almost 80 and I live alone. I had a question once. I called and the reps took care of it. The device is pretty simple. The only thing is, I didn't like their chain so I put a sterling silver on it. But it isn't working out well either because it gets very black and I'm not able to clean it that well. I wish there was something else I could wear around my neck. Also, others are much cheaper. It's expensive, but I would recommend Medical Guardian.

My wife died on me a year ago and I now live alone. I go out for groceries and go down to Walmart for my medicines. I’m also by myself in the house and if I go out in the yard. I got to have something that lets people know that I’m in trouble and that's exactly why I selected Medical Guardian's system. So far, I’m satisfied with the way it functions. When I first got it and started learning how to use it, I was calling them to see if it was working and it was. And I’m planning to touch base with them once a month and see if it’s still working. With Medical Guardian, I’ve got something that’s with me that even if I fall and become unconscious, or if I don’t answer, their people would carry on and send a rescue squad out.

I was in the hospital. I've been using my Medical Guardian device for a few days. I activated it and it's going well. I take it off when others sleep, but I put it on to go to the bathroom. Also, I like the blue light. It reminds me that it's there. It's simple to use. When I was moving it, I went over the button but the people over the thing said, “We just detected that you pushed the button. Did you push it? If you did, would you push it again?” I pushed it again because I hadn’t, but I realized how quickly they had responded.

I wanted some kind of a device and Medical Guardian was recommended to me. I wear the button on my neck but I'd rather not have it. I also hope that I don't accidentally hit it and it goes off sometimes. But if I ever need it, I'll be glad to have it.

We got a Medical Guardian device for the confidence that if my mother-in-law fell, she could reach someone. Getting it set up was not expected to be super easy because it's not super easy, but it was easy for what it is. So far, so good. We got it to the length that she likes. You can adjust it and it has the tail down the back. We cut off the back tail and that solved it. My mother-in-law feels more secure having it as do we when we're not home with her. This is where we're still learning it but our understanding is that the communication with her is not through the device on her neck but through the box that’s in the home. My husband believed that you could only talk at the box. But the communication when she's talking to somebody is thru her button. The only downside is that when the phone doesn't work, it doesn't work either.

My daughter went on the computer and interviewed different people that sell these medical devices. She was trying to get something that would work the best for my husband and me and she found Medical Guardian. The only thing that bothers me about their device is that I hit the button when I lean over the washing machine to get my clothes out and they call me. I've done that twice. But they didn't wait to call me to see if I was okay, they called me right on the spot.

When I first got my Medical Guardian, I tested the button to see if it works and they answered almost immediately. I just don't like the string around my neck. The device could have a softer string thing, but it's okay. Having it makes me feel secure. I'm very satisfied with my Medical Guardian.

Luckily, knock on wood, we haven't used the Medical Guardian device. My mother has been wearing it around her neck though it's not a favorite thing. The only thing is, and I guess it's ignorance on my part, I assumed she could talk into the thing that she's wearing and she would hear somebody talk. I didn't realize it's a base in the house and mom's hearing is not great. We even tested with her way up front, on the porch, like if she would’ve fallen on the porch. We tested having somebody call and she didn't hear it. The base is in the kitchen. But they said they will call her house phone if they get no response from the base. If they are calling a house phone, then that's fine. She's got one in the bedroom and another on the porch so she will obviously hear that. But she's scared that she's gonna hit something and someone's gonna be sending an ambulance and it's not needed.

I tested the Medical Guardian device a couple of times. It says test once a month, so I do. When I punch it, it takes a good while before the operator comes on and says, “May I help you?” About a minute. I would like it not to wait so long. When the reps finally answer, they're very professional. They do good. I wore a necklace but they get tangled all up around my neck at nighttime. When I slip, and if something happened, I probably couldn't have found it. I switched over to the watch and I'm wearing it. I just got two concerns with it. If I had a stroke, I probably could never reach it to push the button. And if I had a heart attack and fell to the floor, I probably could never reach it. The only time that I could see that I could reach it is if I happened to fall and couldn't get up. If you can’t reach it and push the button, then what would it do?

Everything went very well with Medical Guardian. The device has been comfortable to wear. I tested it when I first got it and the response was very good. It answered right away and they answered any questions that we had. I would vouch for Medical Guardian any day.

I'm a widow and I live alone. There was a time when I fell and spent four hours on my kitchen floor. I broke a bone in my foot, seven ribs and totally destroyed my shoulder. I knew I was gonna spend the night on the floor if I didn't do something. I scooted over to my phone and called my daughter who then called the ambulance. It's been tough since then as I am still seeing physical therapists. I got a Medical Guardian and I wouldn't go out to my porch without it. I feel better with my neck device and it's very comfortable.

My wife died this May and I'm living all by myself now. I'm 90 years old and my kids are worried about me. So they said, “You're gonna get something so in case you fall, you can just press the button or something.” My kids told me to wear the Medical Guardian device all the time, so I do.

I'm happy with what I got right now. It did work because when that machine fell off the little table and it rang away, they called me back.

I’ve had Medical Guardian a couple of weeks and I’m not too impressed with it at all. I can't see where it's adding anything to my day. It's embarrassing to wear it in public. It flashes that light around the room at night. I may, in time, get used to it but I regret buying it. We've tested it once and they've read us loud and clear. It worked. However, I've fallen several times, and it's never detected it. I don't know how it's ever gonna help me.

I am old, but I'm in good health. What got me going to get involved with the service is that I fainted some time ago. It woke me up and told me I could use something like that at that time. Now, I'm still indoctrinating myself into this program, but so far, it’s been working out fine for me. I'm doing very well and thank God I have not had to use the device.

We were looking for a device for my mother to wear. My dad had passed away in June and she is firmly by herself during the day. We're working on changing that but we wanted her to have something. We tried another service and it wouldn't work in her home. They live in a manufactured home. So we went online and found Medical Guardian. We saw the ratings and they had good ones. This is the reason we made the decision. We called and verified that it would work in her home. So far, so good.

Our resident wears her Medical Guardian pendant and it goes off at times and they contact us to go check on her. The service is very quick. It's within three minutes, normally, and it goes smoothly. Also, they're very professional. They even hold the line until we send someone to the room to check on the resident, which is not necessary, but they go the extra mile and say to hold on. It's very beneficial for our resident and for me. I’m the receptionist at the front desk, so I just radio the resident aide to go check on her. It’s a nice service.

Okay, perhaps as far as handling medical emergencies the product might work just fine, but canceling this service has been an ongoing nightmare. About 6 months ago I "cancelled" this service. I got it for my 70 year old mother who doesn't really need it. It was a rash decision and she told me to just go ahead and cancel, so I did. Or at least I thought I did. After a month I got a warning that it hasn't been paid. I figured it must have been a mistake, then I was bombarded with emails and voice messages. Okay, something is wrong. I call them and they tell me that I need to return the equipment to properly close the account. I told them that I live on the other coast, and with covid 19 I don't want my elderly mother standing in the line at the post office. Is there a way around this. Nope. Okay, so what do I do? Keep paying.