Medical Guardian Reviews

Medical Guardian immediately came to my rescue after a fall in my bathroom. My call for help was answered immediately and they contacted my first emergency contact, as requested, and I got help immediately. This gives me great peace of mind and I recommend them highly.

I am satisfied with this product. I was in bed, just awoke and I felt dizzy and lightheaded. I pushed the button on the device that was around my neck and they answered right away. The fire department responded and took me to hospital. I had a stroke.

They overcharged the credit card and after much time and many calls, I still have not received a due refund. A dispute has now been filed with the credit card company. Medical Guardian has Terrible customer service!

I find the Medical Guardian pendant alert a most valuable asset. While I have not had to use it for an emergency I find the "personal security" it offers very comforting. I especially value it when I am taking a shower. I do take it with me when I journey by myself; especially when walking in the woods.

I have been a customer of Medical Guardian since 2019. I have really never used it in my earlier years, as I have used it this year. I had to use my Medical Guardian 3 times in a month. I am so glad that I have it. The service from EMS was so prompt, coming to my aide. I guess the older you get the more times your going to need it. Thank you Medical Guardian.

Everything works perfectly even though we thankfully never had to use it for emergency, We can though sometimes hear the devices talk, saying "charging" or "device is good" with no apparent reason!! But generally seems to work perfectly!! We recommend these devices to all our friends and contacts!!

I am severely handicapped and live alone. If I fall, I cannot get up. My wife has left to assisted living. In the past she had to call EMS to help me off the floor. I have never had to use your device but I find it reassuring. I have gotten calls from you to sorta checking up on me. I have tested it to make sure it works should I really need it. If someone actually reads this I would like advice on testing. I pushed the button just to test and it sounded serious so I cancelled. Of course I threw away the instruction pamphlet.

Charging is erratic. It now claims an urgent need to recharge at about 9 pm. I plug it in about midnight and it seems to work OK until the next night. I do not like the change in the first answer from a person to a robot. If I fall I I I do not like the phone change to a robot! If I were to fall and really need help, I want to talk to a human being, not a damn robot. This is based on many conversations with robot phone trees. Finally, when my device failed to take a charge, I had to go through a multi-day checking procedure, during which I had no working device, but was charged as if I did. At least, I do not remember getting a notice that I would not be charged for down time when I had no device protection.

I love Medical guardian. I depend on them and their product a lot as far as my out-of-state parents go. With fall detection, they found my mom in a parking garage which seemed impossible to me. I also love that, since my parents live alone, somebody will always answer when they push the button. Their medical alert button gives me total peace of mind being this far away.

I had forgotten to update my VISA # after having to change cards due to a possible fraud. The CS representative was most understanding and helpful, enabled me to update my card information and assured me that I was back in good standing. I appreciate her concern as well as her efficiency.

I feel secure having this device around my neck or on my belt when I travel. The peace it affords is well worth the price, that equates to about $1 a day. When I have encountered problems, a CSR was always available to assist to take care of my concern.

My wife is diabetic, has kidney disease and does dialysis three times a week. She has used her Medical Guardian several times when she needed help and no one was around. Help came very quickly and we are both very happy with service. Would definitely recommend.

In July 2025 I was very sick with Covid and depleted sodium levels. I collapsed and could not get up. I pressed the button and an ambulance was ordered to my house as I live alone. My life was saved and I spent four days in the hospital. My family and I are most grateful.

Medical Guardian has been very professional. They have given me a peace of mind so that I don't have to worry about my mother when I'm away from her. They have reacted immediately when there has been an alert. They were prompt to replace her device when it needed.

I am glad my son and I chose this company as we are happy with service. Anytime I have called for any questions they always have answered very politely as sometimes I may ask them again till I am satisfied with answer! I really appreciate customer service!! Have happy and safe holidays!!

I have purchased 2 with fall detection and GPS. My mom had this for over 3 years and it knew when she fell and found her when needed! I ordered this for my stepmom, she has needed it and I now have peace of mind for her. Thank you medical guardian for providing a wonderful product!

Medical Guardian worked great for my mother, unfortunately she passed away November 1st of this year. I have sent back the system, waiting on a refund, but I would recommend this to anyone. They have Great service. They always called me first before 911. Thank you

I love my new rose gold mini. Medical Guardian is my family. They are always there. Just a button away for help. I never have to worry about being alone. They are the best. I have told my friends about them. And also people have came up to me and asked about it.

We purchased our Medical Guardian several years ago and have been happy with it since day one. They are quick to respond, and they were very quick to send a replacement when the battery went dead after approximately five years. Definitely recommend to anyone who wants peace of mind!

I turned 70 this year. Live by myself. Heart arrhythmia since my 20s. It became unstable this year. Realizing my situation, and the potential for a grave situation, I took the next step and got the computer watch. I activated the SOS a couple times accidently, and received an immediate call back, and in the case that I activated without knowing and missed my call.. EMS showed up. I was embarrassed but grateful. FIRE/EMS chuckled with me and I thanked them for showing up. I confirmed they had my lock box info and they reviewed it with me. I will have to get an additional donation to them. I love being alone, but now I realize I'm not alone. Wonderful. I feel very secure with this on my wrist. Thank you. Kenna **

Great service and easy to use for my husband. The added Fall notice is of great comfort when I leave him. There is relatively no lapse in pressing the button and someone answering the call. You can set up who should be called and in what order if the person with the device is unconscious or unable to themselves.

We are happy to have Medical Guardian watch over our 94-year-old mother. It's nice knowing someone is monitoring, because she still lives on her own, is very independent, and wants to live in her own home. This gives us and her peace of mind. Thank you Medical Guardian.

I am very pleased with my Medical alert service. I have not needed the service, but when I accidentally set it off, there is an immediate reassuring response. This makes me know that if I do need it, I will get the help I need. The necklace is comfortable and charging is easy.

I didn't realize the my device didn't have fall detection. I fell 4 days ago. Fortunately I wasn't very badly hurt, but I didn't receive a follow-up call, that's when I found out I must not have been covered for falls. It is advertised that the battery charge time is up to 5 days, mine discharges in about 4 so that's still really good since to GPS requires the charge and I feel safe that I'm being monitored. I checked the computer link for Medical Guardian for accuracy of location and it was right on. It tracked all my trips. As a whole I'm glad I chose Medical Guardian. It's supposed to be rated the highest available.

The service at Medical Guardian is excellent. My last one stopped communicating and I was quickly given a replacement. My challenge is the cell service in my area and my alert constantly turns off and on again. I do not feel100% confident that it or any will work when I have an emergency. I am guessing they all work the same way.

I got the Guardian for my wife when she was ill. After she passed I was advised to use it for myself just in case. Fortunately I have never had to use it but I feel naked without it now and have suggested to a number of people how comfortable it makes me feel just in case I need it.

Called today 11/22/25 at around 2:39pm to get pricing. Spoke to Michelle who, after 6 minutes of her talking about options, hung up on me when I explained that I was clear how the device works but just simply needed pricing to see if this was a good fit. She was not helpful and definitely was not happy. I would not use this service for my mom after this experience. Calls should definitely be monitored or Michelle may be capable of single handedly stopping sales!

I called because my device didn't charge. It was not plugged into the wall properly. The lady I spoke to was kind and considerate of my embarrassment. I felt really bad for taking up her time. I didn't check the plug before calling thus my feeling embarrassed. She assured me she was there to help customers. Thank you for hiring nice people.

I use Medical Guardian to monitor my grandmother’s health. The system's caregiver portal lets me track her location and set medication reminders, providing peace of mind. It’s easy for her to use, and the staff is responsive. The watch offers step tracking and voice messaging, keeping her connected. Occasionally, the setup took a bit longer, but overall it’s reliable and supportive for both of us.

I enjoy the confidence I have when leaving home by myself, before I would only go somewhere that I knew I had something I could hold on to, like a shopping care or somewhere with narrow hallways that I could reach out and balance myself.

I helped my grandmother set up the Medical Guardian fall detection system. The installation was straightforward with clear instructions. The device provides peace of mind by alerting emergency contacts immediately if she falls. It’s user-friendly and reliable, ensuring her safety at all times. This system gave our family great comfort, knowing help is just a button press away whenever needed.

I have the system for inside shower, GPS and fall detection. I feel protected at all times! Excellent Product! Would recommend this product to friends, family and I also have recommended it to people at the bus stop when I was on my scooter. I feel safe at all times!

I had purchased Medical Guardian for my mother. She later wound up falling and hade to be admitted to a hospital and then a rehabilitation facility. I contacted Medical Guardian to either cancel the service, or try and put the device on a pause payment. They helped me out and paused the payment for several months. They were helpful, kind, and guided me through the process with ease.

I purchased Medical Guardian for my elderly Mother approx. 5 years ago. This past July my Mother had 3 falls - the 1st fall she was on the floor in her bedroom for 45 minutes unable to get up and unable to get a response when pushing her button, the 3rd fall she was outside her condo and fell and laid on the concrete for 1 hour without a response from Medical Guardian when her button was pushed - a neighbor finally summoned an ambulance for her. As frustrating and frightening as these situations were for her and myself thinking I had provided protection for her in these situations since I live over an hour away - the worst and most horrid aspect is I cannot seem to receive a call from a manager to discuss these poor responses.

Very disappointed. After 2 phone calls and on hold system had sound issues. Can not get a new necklace here until next week. So we now have to arrange for someone to be with my 101-year-old mom until the new necklace comes. This is totally unacceptable.

I have been pleased with my Medical Guardian. Working outside has been a challenge due to mowing and it called you guys while I was blowing leaves. Other than that, it has been great for me being I live alone. I would recommend this to anyone that lives alone.

Overall we are very happy. The only two issues are 1) the clasp of the necklace sometimes comes apart; not so secure and 2) my husband's had a couple of falls - no broken bones thank goodness but I was surprised the response wasn't activated. If the necklace is dropped hard on the floor it works, but I would think it would detect any kind of fall.

I have used this service for 5 years now and am basically satisfied. Name of message to children is not Medical Guardian. They need to inform them of the name that will appear on their phone in case of emergency. No longer has live response. Has been effective when needed but wait time for computer support can be 5 minutes. I chose them because they are always in the top five on all consumer reviews.

Medical Guardian is a wonderful "falling alert" system. I rest assured it won’t fail me if I fall. I feel so much safer since I got it. I highly recommend it. I was hesitant at first about getting it but for my family’s peace of mind, I did. I have never regretted it and wear it all the time, even when nature calls during the night…It’s the first thing I reach for. Being 86 (on bonus time), I now feel I would be lost without it.

My Dad passed away five years ago and since that time, we have subscribed to Medical Guardian to monitor and help take care of my Mom. The system has worked flawlessly and support has been great. Response time when testing or getting advice has been immediate and the staff is always patient and understanding. Without this system and the trust that's been earned over time, there's no way we would let Mom continue to live independently and by herself.

My biggest concern with this product is that I have fallen several times and the unit hasn’t gone off. I know not to rely on this, but I think it’s false advertising if the unit doesn’t register a fall. I have purchased one for my mother as well and she is having the same issue. A bit disappointing since she lives by herself and is 92years old. This gave us a bit of comfort, but now it seems like an unreliable system.

MG Mini wristwatch is a good product; but it is not waterproof. The first time it shorted out after a month of showers. The second time it called a false alarm that I did not hear. It is good for the active life I have. I now put scotch tape on it to prevent water getting into it.

I have worn my device many, years and it has proved to be dependable even when I have accidentally dropped it or it fell on the floor. I now have a broken joiner to my device from the neck strap so I can't wear it around my neck. I can carry the device in a pocket, and it still works perfectly but I can't wear it around my neck. What can you (or I) do to repair it? I repaired it once earlier with super glue, but it didn't last very long.

We purchased Medical Guardian for my aging parents. It has given each of us siblings peace of mind, knowing that if something were to happen, emergency services will be there within minutes. How do I know this? My parents are THE MOST technological ignorant humans you can imagine! Dad will press the button on the base station "because it was on. I was trying to save electricity." Mom will press the button on her pendant while showering, "so it will also be clean." Each time, our local EMS teams are at the house in maybe 2 minutes. And they don't just leave; they stay for a few minutes, trying to explain how the system works, and ensuring everything is OK. To me, that is priceless. If you want to feel secure in your family's well being, Medical Guardian absolutely provides that, and at a VERY reasonable cost.

We have had Medical Guardian for a couple of years and in that time have been through three of the base systems as they had just stopped working. My client is 99 and needs a working device. They always sent another but had to pay to expedite or my client would be without until it came in. We were gone one full day and thank goodness we had someone here with them because we tried the alert and AGAIN it wasn’t working. I called to cancel it and had paid for the year. They told us that it could take up to 30 days for cancellation. What a rip off. It should have been cancelled the day I called and refunded with 3-5 days.

This is the second year we have had this medical alert system. The first year was uneventful. This year the necklace has failed 4 times. Every time it fails I have to wait until they open to get technical support. I am so fed up that in the morning I will be asking for a cancelation and the return of what is left of the service fees.

I asked the daughter of a friend of mine who worked for over 30 years at Methodist Hospital in Houston, to research and recommend a device for me to safeguard me in case of a fall. I am 90 years old, live alone and am an idiot when it comes to electronic devices, a true Luddite! She recommended Medical Guardian and even I could figure out how to set it up and use it. I haven't had to use it but I feel so much more secure knowing that if I need help, it is right here...on my wrist or in my pocket, or on my belt...wherever I put it. I think the fee is fair. The reassurance is priceless.

On July 18, my daughter purchased the 4TE Medical guardian for $270.08. I was in the hospital for over 10 days and as of September 20 I realized it wasn’t being used and they would only refund me $54.95 and now I’m stuck with this plastic watch that means nothing and they will not refund my money. I am fixed income. I am in my 80s and I would in no way recommend this to anyone. I personally think this company is a scam!

My mother has had Medical Guardian for almost two years and it’s been a lifesaver. She moved in with us and we don’t have to worry about going to work. I can check when she gets up and track her steps as much as I want. This gives us peace of mind when we’re not there.

I am very happy with my Guardian, so far. I haven't had to use it yet but it gives me comfort to know that I am not alone and can get help with the push of a button. I play golf and sometimes I am alone so wearing my Guardian I am confident, if something would happen, I could get help. I chose the Mini to wear around my neck under my clothing, It doesn't bother me and is comfortable to wear any place I go. I do not wear it to bed as my husband is right there to give me help, if needed.

I feel very confident wearing my Medical Guardian MGMini-Silver fob. It has GPS so that it will work anywhere in the world, should I fall, need medical assistance, or attempt to reach my designated contacts. The customer service is exceptionally competent, cooperative, and has guided me through various issues I had to be able to feel most confident with the device, which I wear around my neck 24/7/365. Anyone who lives alone or has stability issues, should have this device without any question.

I search many companies before I found Medical Guardian. This company was the most reasonably priced I found. I test once a month and when the representative comes they are so polite, even if my cats walk on the alert button and calls them, they always reassure me that it is no problem. I love Medical Guardian.

Our first device was lost for 2 weeks. When I called there was no issue or difficulty replacing it at no cost (we carried insurance policy). Then in cleaning we found the original device and put it away safely for the future. Unfortunately the replacement device was then lost and we had no difficulty changing service back to the original device. Customer service they assured me this was no problem and offered suggestions in locating lost devices. ALWAYS KEEP THEM WITH A CHARGE!

Very responsive. Easy to use..,Pricing is good compared to other devices. I would recommend to my friends and have recently. The device is very sensitive which I'm sure is by design. Wish there was an alert to tell you how much battery time you have.

I bought this service for my 90 year old father. I have renewed it after a year and am very happy with it. We had a problem with the lanyard string and they promptly replaced it. We had an issue with the connectivity after a year due to moving and I called the customer service and promptly got it corrected and his service was restored 100%. Any time we have tested the unit, they have been prompt and courteous. I will gladly renew and gladly recommend this service.

I ordered a device for my mother, which fortunately she has not had to use. However, within days of my father in law receiving his device, he had a fall and successfully used his device to get emergency help. We are all grateful that Medical Guardian was there for him. Well worth the investment!

I just ordered a new device. I've been an MG subscriber for several years and decided to upgrade to a wrist device. After spending 60 minutes on the phone with a representative I ordered the MG Move. I was charged $213.00, which for a senior is a substantial amount. This only included the device. The quarterly subscription is $150.00. I was told that it was past the time of day that the device could be shipped in order to arrive the following day however it would arrive the next day. My credit card was charged and my expectation was that the device would arrive on October 15.

The security that this device provides cannot be ignored. In an emergency, help immediately there and your family notified of a problem as well. Have only needed to use it one time but the experience told me how valuable it is! I would recommend this product highly!

I recently had to press my button to summons an ambulance, as I was sure I had broken my hip. From a fall. They were at my home within it 10 minutes max, the gentleman that came in were very kind and very gentle as I am an 84 year old woman. And I was very scared. They assured me that they would get me to the hospital and that my family had already been notified. They made sure I got into my room and one of them even waited until the family member arrived.

Love the product. Fall detection is something I wish was included in subscription for the price point. Not sure how much longer I can afford though. Not sure if any or what types of discounts might be offered. Senior citizen or military discount would be great on limited income.

Outstanding product, customer support and promptness in responding to calls. Nothing but praise for the Medical Guardian organization and its products. Service is quick and decisive. I have had the mini for almost a year and it’s great. Thanks for the outstanding support.

We have this subscription to have a company that is responsive. It can certify first hand that someone answers the call for help. I have activated it by accident at least 3 times. On one occasion I was at a meeting with my phone on airplane mode. They had my GPS coordinates, the police arrived and walked into my meeting looking for me. This is the main reason I am with them. I live with my husband, I am a caregiver and I depend on My Guardian.

We have used Medical Guardian for several years and have been completely satisfied with their response time. My husband is 92 and I feel so secure if I leave the house. I know he's safe with help rider at hand. We have had several times that we caused a false alarm and they were right to help.

I fell in a parking lot that was deserted. I fell face and shoulder first. My phone went one direction. I went the other. There was no one to call for help but I had on my Medical Guardian watch. They detected a fall, came on and realized I was not okay. They called an ambulance and I was transported to the trauma center. The whole time I lay there waiting for an ambulance, but no one came in the parking lot. There is no telling how long I would have laid there on hot asphalt with no one around if I hadn't had my medical guardian watch on. I don't get out of bed without it on!!!!

I have been wearing the Guardian for almost 3 years. At 91 I am comfortable to live alone and not worry about falling again and lying on the floor for 2 hours trying to push myself to the phone and call my daughter...My family is now happy that they know I am within seconds of help..thanks to them and to you.

I ordered this for my 88-year-old mother, who has health issues and is a fall risk but wants to stay in her home as long as possible. Once we set it up and tested it, we realized the speaker was not very loud and my mother, who is hard of hearing, could not hear the Medical Guardian operator. I contacted Medical Guardian to see if there was a way to increase the volume or purchase another device with a louder speaker. I was told the volume could not be increased, nor was there another device option. I told them I would have to return the item as it would not work for my mother needs.

My mother passed away on Aug 2nd, 2025. I called and canceled the service. They sent me a DocuSign to cancel, which did not work. They were then supposed to send a mailed letter, which I did not receive. They sent me a prepaid return envelope to mail back the equipment I owned. They then continued to bill my mother's credit card and charged a 50.00 restocking fee when I did not even need to send the equipment back because we had already paid for it. They then refused to send the equipment back.

My 86-year-old mother is 5 feet tall and weighs 180 pounds. She worked as a registered nurse for forty years and is still sharp as a tack. On September 10, 2025, at 7:30 a.m., she was alone when she fell while stepping out of our home onto the porch. She struck her head on the cement, causing a serious cut above her eye that bled heavily. She was wearing her fully charged Medical Guardian necklace. Three times she pressed the button for help, but there was absolutely no response. She tried to get up on her own and failed. She then pressed the button three more times, holding it down for up to five seconds each time—again with no response at all.

We bought a Medical Alert from Medical Guardian, we had insurance on it. In our case my mother couldn't hear the device. She is in her late 80s and has hearing aids. We asked to return the device and they said they wouldn't do this as it was past a 30 day timeline. So if you buy one make sure you test it immediately and assure your loved ones can use it properly, and can be safe. In our case my mom had to eat up the cost of the equipment and they are refunding the service portion of it.

Medical Guardian has covered my well-being for over four years now, and gets my approval for a reliant and dependable company. I have the Mini-guardian device which is light in weight and easy to use. I clip it onto my belt when I am out and about to assure me that should something happen to me, the device is there to alert a medical facility of my injuries. It's a life-saver that can be clipped on the belt, or a purse, and has the capability of hanging it around one's neck. It's also waterproof for wearing in the shower. I feel safe and secure wearing Medical Guardian's device. What more could I want?

I purchased this device for my mother last Oct. after falling down 1/2 flight of stairs. We've had nothing but complications with. The device has been replaced 2 times and on the third one. A total of 4 times since Oct.my mother has fallen (thankfully no injuries or loss of consciousness) and not one of the three devices worked for assistance. The irony of it is when my mother is in bed it detects a fall and keeps telling her "device ready" to the point she has to put on her dresser, so she can sleep.

We purchased a watch for my husband. After just a few days we started having trouble with it. The watch would go off at all times, with no reason to go off. It even went off when it was in the charger. They would not send a new unit, just said that it was our fault. We fought with this for 10 months when we finally got feed up from them sending out the fire dept more than 4 times. We were able to stop most of the calls but not 4 of them. After all of this I asked for my money back on the watch. Well that is not possible because we keep it for more then 90 days. Even though we had talked with them repeatedly, asking for help but being told the he would get use to it. Not a good company, and don't even get me started about their customer service. You wait on the phone for hours if you wait and I still am waiting for a email from the customer service.

I’m 75 years old and live alone-osteoporosis runs in my family. Looking for a device/support system. Want to learn about fall prevention and how I can feel safe going about my shopping as well as traveling by myself to destinations where I am not familiar with the area. Just stepping out of my front door …. walking on uneven sidewalks….navigating hazards in parking lots…. any activity that requires standing/walking….even my own apartment can cause me to fall and perhaps break a bone. I have given a name to the device. I call it Sparky and I have it on me 24/7 with the included necklace. It also has a lanyard and a belt clip. Sparky can be worn in the shower. The device comes with its charging cradle. The feature that allows me to feel safe is the GPS/4LTE allowing emergency help ANYWHERE! Now I can feel safe. Thank you, Medical Guardian!

I am satisfied with my monitor device except for one thing. The battery life should be extended in your next generation product. The few times my device accidentally contacted the monitors, my call was answered very promptly.

Ordered the watch on June 6th and paid for a full year of service. Received the device but it was too large for my mom and she wanted to return it. I reached out to Customer Service on June 17 and they said to return it to an address, never mentioning that it had to arrive within 30 days of mom receiving it. I've been handling the ordering/returning and don't live with mom so, by the time it was in my hands, then back to them it was over the 30 days. My refund included 10 of the 12 months of service minus $50, which I was told was a restocking fee. No refund whatsoever for the watch. Why did I have to send it back??? What a scam.

Device didn’t work when my husband had a stroke. It had been replaced in the last week but was Defective. I canceled but they charged us for a full year anyway. I’m in the process of getting a refund of over $500. They tell me it could take a month. I spoke with many employees and only 1 person said they were sorry about what happened. I wouldn’t recommend this company. We now have an Apple Watch and I know that will detect a fall.

I first decided to purchase a medical alert system when I fell outside in the middle of January in Minnesota. Because of my MS, I was unable to get myself up and all garage doors were closed- - no activity. Suddenly my neighbor's opened and I shouted out to her. She could not get me up but went to another neighbor who had a repair man and asked him to help. He was able to get me up. I could have easily frozen to death in the -25 degrees. I started searching immediately and discovered that my best choice was Medical Guardian because it had immediate response from a real person and also could detect a fall if I was knocked unconscious.

I rarely write reviews, especially negative ones, because I know how powerful they can be and how they can affect a company or product when someone is researching whether to invest in it. I will start with a positive review for the woman I first spoke with when I contacted Medical Guardian. She was pleasant, friendly, and helpful.

These are unfortunately deceptive business people. When you want to sign up (as I did for my mom) they’re oh so nice. They tell you their parents have the service. BUT!!! If there’s a problem, you can’t get them on the phone and if you do, they do NOT resolve your problem. USE ANY OTHER COMPANY!!! They’ve got to be better!

The biggest problem with Medical Guardian is the fact that the battery has to be charged every 2 to 3 days. When you charge the device you have to take it off while charging. My loved one fell while charging the device. We did not find her for several hours later when she wouldn't a answer her phone. Good thing she wasn't hurt.

I chose Medical Guardian for my parents because it was rated the best. However I had nothing but issues. Once I FINALLY received the unit, I had no signal (AT&T). Was told that (AT&T) must have been down at the moment. I was trying to set up unit to try again the next day which I did and still no signal. Asked to return the unit and they insisted on sending me another device that would use a different carrier (Verizon). I received that a week or so later when I was told it would be delivered in 2 days. I was not impressed and returned unit altogether.

My husband accidentally set off the alarm on the monitor. He tried to let the operator know that he did not need assistance but somehow they did not get his response. The next thing he knows the fire department was breaking down our backyard security door and our inner door. They completely smashed both doors beyond recognition. Although we have a lock box on the front door given to us by Medical Guardian for just this kind of emergency, the lock box on the front door was not communicated to the fire department by the Medical Guardian operator nor was I or any of the people who they said would be immediately notified in an emergency. I now are faced with thousands of dollars worth of door repair.

Terrible customer service, unresponsive, wait times are more than 20 minutes on hold, then the person who answers takes another 20 minutes to try to resolve simple questions. As it turned out, they did not enter my Mom's email correctly when we order their Mini device, and did not discover that error until after she passed when we continued to receive improper ongoing invoices. They could never figure out why her device was not registered in their MyGuardian app (it all stemmed from an input error at Medical Guardian when the original order was placed). I would never recommend them to anyone, nor use them again.

Be aware that once you sign up, there is no way to cancel your service subscription. My mother was moved to a SNF and we no longer need Medical Guardian service. Multiple email and telephone requests all unanswered. If you call in, they never answer the phone. No way to cancel online by logging into your account. Buyer beware! They claim to have excellent customer service but that has not been my experience. My .02 worth, look elsewhere.

I became a customer of Medical Guardian after my sister and brother-in-law described how helpful your company has been to them. I appreciate that the equipment you provide has instructions that are easy to understand and easy to operate. I am so happy with the service you provide, and the professionalism of your employees, that I am enthusiastically recommending Medical Guardian to several of my friends. Some of them have become your customers.

The sales process was great. However, the microphone in the device is not working, merely FOUR months after purchasing. I was on hold for the service department for 15 minutes prior to anyone answering the service call, and an additional 15 minutes explaining the issue and testing. AFTER I bought a warranty to cover me from June through February, I was promised that a new device would be delivered no later than Friday. It is now Thursday and the device hasn't even shipped yet. No one can say when it will be shipped.

Awful experience! Don't buy it. 1st, they forgot to ship the item out. 2nd, never received the lock box. 3rd never received a contract via email. This was a blessing in disguise. My mom fell on day 3 of wearing the fall detection necklace and the wrist pendant, and she pushed both buttons with no response from the alert system. And yes, I activated the system 2 days prior. I'm an RN with experience in these types of systems. I called to report the issue and stayed on hold for 20 minutes, then finally spoke with the cancellation team, who were not friendly. Never again!

Updated on 07/11/2025: Sales staff is not fully educated on the equipment. Wall hanging base unit was required and I was informed it was wall mountable. Had to return the equipment but only received a 50% refund having never activated or installed equipment. Poor business ethics.

I ordered the unit for use by my husband and paid for a full year of service. My charge card was charged for a full year's expense on April 30th. When delivered, it could not be activated. Medical Guardian determined to send me a second unit with a different SIM card for activation on local cellular service. It was to be sent overnight as I had a planned trip and needed to activate the unit prior to my leaving. It took almost 5 days to be delivered. I had no time to activate the unit and make sure it worked before leaving so I made other arrangements for my husband. I called Medical Guardian cancellation unit and both units were returned. According to USPS Tracking, the units were returned to Medical Guardian on May 12th. I looked at my charge account some days later and it was not refunded. I called Medical Guardian On May 27 and was told that they have up to 30 days from the date of return to refund my account.

Scam. Impossible to cancel. Canceled this 2023 and sent equipment back. In 2025, my mom gets a random call from Medical guardian wanting to update her account. They state they see the cancellation. I was at my mom's house and get a call from this company. I happened to be at my mom's and answered the phone. Find out that they never canceled it and the company only called to get more billing information. Given every excuse as to why they didn't cancel the service. Stay away from this. Stay far far away.

Medical Guardian is simple to use, very dependable and their customer service is the best. Any questions or concerns, I can call to talk with someone, without going through a lot of automatic questions. They have answered all my questions and if I needed more information they were happy to help. Knowing that I can reach out to Medical Guardian at any time makes it easier for me to stay independent. I love that they don't charge you for the number of times you push the button. This way I don't have to worry about extra cost and I can feel easy about pushing the button for help.

Submitted form for more information and wish I never did. They were politely informed them that my family went a different direction and to take me off their list. I still get multiple calls every day and after 5+ times of being told that I would not receive any more calls, still get soliciting calls. If I ignore the call, they call back again. Total mis-use of customer provided information.

Neither tel or mail contact is trustworthy. I wanted written contact for a record. Portal site was noted to be "INSECURE". I was a customer for years and had two serious falls with NO connection. It been found that medicines taken too close caused my problem. I Cancel by phone noting unit was several years old and NOT WORKING. Returned form letter but they claim co. never received it. 2nd Woman said she could do it thru an email she would send me. but I never received said email. Called again and cancelled but I still get billed even though these units NEVER last this many years. You would think that Medical Guardian would reach out if a test was NOT done in years. Medical Guardian keeps billing so I canceled the credit card. I've learned that other alert companies cancel with just a phone call. I should NOT be bothered by Medical Guardian's INABILITIES or THEFT attempts thru INAPPROPRIATE billing. Sincerely, Dave **

Last summer, I fell 3 times in one day (requiring a multiple day hospitalization) but Medical Guardian did not detect any of the falls. The first fall was on carpet but I did not brace myself in any way because I was asleep when I fell from a chair. The second broke my arm the I was while walking on tile. The third fall was on hardwood floor without any attempt to brace myself because I again fell from an office chair after I fell asleep. Also charging the device is hard to remember, so often it is not working when my husband leaves the house. Pros: I was always able to check wireless coverage and if the device was charged.

We have used Medical Guardian for a few years now. The system has always worked well, and testing is very easy. Any time we interact with someone they are always friendly and professional and willing to offer any help. One time an emergency was triggered by accident and the whole process kicked into gear. Everyone was notified and EMTs showed up. All within a fairly short period of time. So, we now know what a real event looks like. This gave us a lot of confidence in its use.

Earlier this year I was looking for a medical alert company. I am so happy that I chose Medical Alert. The staff could not be more helpful. If I call, there is no long winded mechanical voice. All of their representatives are based in the USA. A couple of months ago I noticed that the belt clasp that I use to wear my device was coming apart. I called them and the representative took care of the problem right away. I received two new clasps as well as a postage paid sticker to send the broken clasp back. I have not had to call them with an emergency, but when or if I need to, I know that it will be handled in a quick and professional manner. I can, without question, highly recommend Medical Guardian.

Medical Guardian is good at what they do. If your loved one presses a button on a device they call 911 and get involved. That's as good as it gets. My issue with Medical Guardian is that despite repeated attempts to terminate the service. The operators who handle the billing are rude and dismissive. I have ongoing disputes with my credit card company to recover what I consider fraudulent charges.

My father fell 3 times in 24 hours! Never sent emergency responders or contacted me! I cancelled in Oct 2024 and they still have autopay taking money from my account! I mailed a written cancellation because cancelling via email was not working. I cancelled via the customer service line 1st and then they still continued taking money out of my account. I disputed the continued auto payments with my bank. My bank credited my account for 2 months of payments. I was finally done I thought and then in March out of the clear blue they started taking a payment out of my account again. I disputed with my bank and they credited me back again and put a block on my account so they can’t continue to take payments from my account that I haven’t used since October 2024.

I am not a customer but the rep has called me and left a message twice a day for 4 days now. That is not how you get my business! I feel like I'm being hassled. I don't want to get ugly but I may not have a choice!

I just try is charging my device. Device was not charging. I then press the emergency button and it was not working. After Couple of minutes received a phone call asking if I hadn't an emergency. I mentioned my device was not charging and I had press the emergency button to see if it was working. I mentioned I had brushed my teeth, Heated up some water and then someone called me to see if I was ok. This is DisgracefuI, I could have Had an emergency and it took so long for someone to reach out to me.

I purchased the MGMOVE for my father. Set up went okay, but when I reached out to customer care for a bit of clarification, the woman was rude and short. I sent a 'ticket' to customer care and never received an answer. The messaging app was defunct, and the battery only lasted about 8-9 hours and took 4 hours to charge. Twice while sitting down the FALL alert was triggered, and once the Emergency SOS was triggered on its own. I called to cancel the subscription and return the MGMOVE and they wouldn't give me a refund for the MGMOVE because I had ordered it 16 days prior to my cancellation request. This WAS NOT the date that I received the watch... But, when I ordered it online.

I have to trust the company monitoring my mom's safety and Medical Guardian failed the test. It's not about money it's about trust and they failed. When a company provides a monitoring service like this they need to be reliable and responsive. My experience with Medical Guardian has been so unsatisfactory I don't even know where to begin. Three pendants, none of which worked correctly unable to display the correct location when mom was home. Not much help if the pendant doesn't know where it is. Also bought two sets "help" buttons, neither of which ever worked.

I have felt very confident using a Medical Guardian device. It is sensitive in noticing that I might have fallen and responds rapidly. Fortunately, there haven’t been any real falls but I appreciate knowing help would be coming soon!

Medical Guardian has brought great peace of mind to our family. When my wife is alone we know she is a pushbutton away from help should she fall. Their customer service is responsive and pleasant to deal with.

Great customer service when I call. The device works as promised. Very affordable also. My parents have had to push their button and the company called family members before dispatching EMS. Highly recommend.

Horrible customer service. Charged for unauthorized services and when I emailed - online chat never available - to request changes to my account I did not hear from them. The portal is useless because it does not allow you to make any changes, including removing auto renewal to credit card. On hold for 45 minutes without speaking to a customer service rep - Cancelling services and reporting to BBB immediately.

I was truly excited about getting my smartwatch. The sales person was very nice but unfortunately he did not inform me properly. You will need to ask questions. Do you have a metal roof. He told me it was Satellite but no. It uses other cell towers to bounce the signal. Where you live is there a good cellular signal. I found out the first day of use there was no signal or very weak. While I was on the phone with customer service and we were testing the device without warning it sent out a emergency alert that I had fallen and no response. Needless to say all of my emergency contacts were notified along with a fire truck pulling up in front of my house. I was shocked. Even the person that I was on the phone with had no idea what happened.

My mom bought this for herself. I'm her daughter and had to set it up for her. When things didn't go according to the manual, I called customer service line and all they did was try to sell me a unit. They refused to listen to my setup question. I submitted a trouble ticket in writing from their app, and get zero response. So their customer service is non-existent once you've paid money to them!

I did extensive research on alert systems for my elderly mother and narrowed it down to two reputable companies. I decided to go with Medical Guardian and I am very pleased that I did. Their customer service has been excellent. I will only use Medical Guardian in the future and will recommend them to anyone needing a medical alert device.

My 96-year-old mother who lives alone had fallen in the tub and couldn't get out for over 8 hours. This prompted the necessity of an alert device. After looking at several companies, none of which seemed to be ideal I chose medical alert to be the best of the worst. We purchased the equipment and put the first year on my credit card, understanding that future payments would be billed to my mother and she would pay by check. A month later my Credit card account was closed due to fraud and a new account was opened with the same bank. On or around January 15th 2025 I discovered a charge from medical Alert on My NEW Credit card account which I did not share the number with medical alert. I of course immediately called the fraud department at the bank and asked how they would be able to charge my account without having my credit card number. I was told by the bank they used my current credit card number to make the charge.

I purchased the MG Mini for my mother for full price because the salesperson stated that if my mother passed away, I could transfer the device to my step-mother. My mother did pass away and 6 months later, I called and asked them to transfer it to my step-mother. I was told that it cannot be transferred and I would have to purchase a new device. The device that I purchased for my mother is now completely useless. Stay away from this company! The sales people will tell you whatever lies they need to close the deal.

They falsify their product. They tell you what you want to hear and do not stand behind it. I purchased a mini for my very Ill mother along with the service and was told if she passed that since I owned the device I could let someone else use it and just get a new service agreement. Now that I am in that situation, they are refusing to allow the device I owe to be used by another family member. Ridiculous that they are trying to make me purchase another! Horrible customer service and policy! No different than a cell phone being transferrable. Just trying to steal a few extra bucks from people! Shame on you!

We came across Medical Guardian by searching BBB accredited companies that could assist with emergency calls. However, this rating has not been our experience. We requested service for on January 1, 2025. We were informed that the device to press for emergencies would be sent out and we would be charged $39.95 per month. It is now January 18th and it looks like we just now received the device 17 days later. In the interim, we needed emergency assistance while we waited for the device. Therefore, we made other arrangements and contacted Medical Guardian today to send the device back, cancel our monthly payments, and be refunded our $52.45 since we never even got a chance to use the device or service. Unfortunately, their agents Roch in cancellations and Brianna in customer care informed us that we would not be refunded and we would have to pay to ship the device back ourselves.

The free LOCK BOX is TERRIBLE. I attached it to my parent's front door, but months later I tried to open it (at night, using a flashlight) and I couldn't read the numbers (too reflective). After much difficulty (glad this wasn't an emergency), I got the numbers lined up, but the box still would not open. It took about 20 tries to get the box to open. I purchased a replacement box that is much easier to see and operate. I suggest you do the same. This is a problem, and I found no way to report it on the website - they basically don't care if you're having a problem with it. It's a cheap box and they're giving it away free. Don't bother taking it. Junk.

My mother began using Medical Guardian services when she hit her 90's, and she still wears their wristband 24/7 at the age of 99. They have been nothing but kind and generous to her, attentive to her needs and even forgiving when she's accidently set off an alarm for an ambulance she never needed. Mother likes having the comfort of knowing that even if she falls, all she has to do is press that button on her wristband, and medics will be on their way. Medical Guardian is a trusted source. We've never even considered changing to a different company for her security.

Fall detection barely worked. Dad fell and went into home--NO activation. Cancelation process was to send unit back---then they would cancel service (Shipping paid for by customer). Otherwise $150 cost for equipment. Dad was in different state and took several months to get unit back to them, they then charged $50 restock for unit they are just sending out again to another user. Would not budge on $50 restock fee. Asked where it stated restock fee cause it wasn't on website where they told me to go.."Oh it's probably in the service agreement" that we signed 3 years ago. $600+ per year x 3 years over $2k but needed to get another $50 from me. Just another company leeching off our elderly. Good luck.

Supposedly a highly rated device for the care and safety of older adults. Not our experience! I called specifically wanting a device with fall protection for my husband. Received the device quickly and activated. Within several days, the pendant would not hold a charge. Called and discovered there had been no data recorded for days. No contact or notification from Medical Guardian.

I called and canceled the service because my dad passed away. Not only do I have to pay to send the device back to Medical Guardian, but I also have to pay a $50.00 restocking fee! It isn't like I am returning it just because...my dead is dead! Why should I have to pay a restocking fee for something that will probably be thrown away? This isn't a service that I would recommend to friends, especially considering there are cheaper options that work just as good.

I purchased this device for my 84-year-old mother based on a review from Forbes. She has a history of falls and I thought this would be the perfect way to protect her. Things were fine at first with my only problem being getting her to wear the device. Then several months in I got a call from their reps saying the alarm had been activated.

If you call them to ask a question about their product, they won't stop calling you. I tried asking them to leave me alone several times, but their overzealous sales people won't let me be. Mobile Help is twenty times better from what I'm told by people in the know.

I have had a Medical Guardian for almost five years and during that time it has provided me with a great sense of security. I wear the unit all the time when I am in the house, in bed at night and when I go on walks in the neighborhood or at the local parks. The company is great to work with. Since I pay for the annual insurance to cover breakage, the company has replaced my unit twice and my charger once without any cost to me. My experience with Medical Guardian has been very positive.

We purchased the Medical Guardian equipment for $494 in August 2023 and never used it. We cancelled service in January 2024, but apparently the cancellation was not recorded by Medical Guardian. They are only interested in upselling. After receiving a new $539 charge for the upcoming year, I called. I was on hold for 41 minutes to speak with a representative, and learned that there is a $50 restocking charge and that cancellation would not begin until the equipment is received. We never used the equipment. I am furious and will be disputing these fees with the help of my bank and the Better Business Bureau. Buyer beware.

I had an extremely difficult time getting support from Medical Guardian. On 3 occasions I used the customer support portal asking for replacement parts. No response, in addition I tried during business hours to utilize their chat and no one was available. To be clear, there was no queue to wait on, as there was no one at Medical Guardian available. The incident that caused me to cancel was I called in after trying the support page and talked with a nice lady. I explained my issue and was told they would ship out a replacement part immediately. After waiting three weeks I called in again to only find out that the order for replacement was never processed and I could start the process again. It is a shame, I don't think they even earn 1 star. Service was not this bad when I first started the service over a year ago.

I canceled my mother’s Medical guardian device the day she passed away. Medical guardian got their equipment back and DID NOT REFUND the monthly fee! I was told there was a restocking fee after I called about the refund! DO NOT USE THIS COMPANY. THEY DO NOT TELL YOU THEY WILL CHARGE YOU AFTER YOUR LOVED ONE’S DEATH!!

I never write reviews but it is a MAJOR hassle to cancel one of these devices after a loved one has passed. I waited two separate times on hold using their toll free number for 45 minutes -- that means that I wasted 1.5 hours when I am trying to handle other affairs like funeral planning, etc. And then here was the TOPPER! They charge $50 to restock the device after I return it to them at my expense. All in all, this was NOT a great experience, especially during the week after a relative has died and there are a multitude of matters to settle.

My lanyard for my device got caught and snapped off the hanging alert from my neck. The staff member on the phone was friendly and emergency-rushed a new one, since I had the fall alert option, and I had it the following day.

Medical Guardian is awful. I first purchased one of their wristbands in 2020 and back then, they were actually good. Very helpful customer service and decent products. Since then, it's gone completely downhill. First, they replaced their human support team with AI. I'm sorry, but if I were to fall or experience some other major medical emergency, the last thing I'd want to worry about is whether or not a robot understands what I'm saying when I need medical help. Also, over the years, I developed new health issues and had to switch to the pendant style device. It blinks non-stop, so I've had to wear it inwards, so I wouldn't have a blue light flashing in my eyes all day. Not the worst thing, but really bad design.

My mother has used it 3 times and the help was sent immediately, We are very pleased with the Medical Guardian pendant. It is small in size so she doesn't mind wearing it. My aunt has a different brand and it is larger so she doesn't wear it much,.

DO NOT USE THIS COMPANY!!! They are the beyond crooks and extremely rude! I do not believe that the system was ever working correctly and after two years chose to switch to Life Alert (my Grandmother loves everything about them). I contacted them to cancel and they ignored my request then charged my credit card almost $600.00. I contacted them again to cancel and request a refund the same day it was charged. I went back and forth with customer service 5x's. I also called, returning a voicemail from Joanne. After I identified myself and told her I am still trying to cancel she said oh, hold on. I could hear her typing for around 5 minutes and I asked "are you still there" and she hung up on me. I sent a final email detailing all the attempts I've made to cancel. I then had to dispute the charge through my bank.

Purchased the bracelet for my husband who is high risk for falling within the last two weeks. What was requested was the on the go system but received at home system. After the sale absolutely no one is available for customer service. I have been on the phone waiting and cut off for the last hour and a half for answers on how to exchange the unit. It is my experience that no one is interested in customer satisfaction after payment has been made. If I ever get a hold of someone to assist me I will cancel rather than exchange equipment. This is absurd to be answered and constantly hung up on & put on hold indefinitely after I have explained my problem. I absolutely would not recommend this company.

The device isn't as good as it should be. If the person who is wearing it forgets to charge it one time, then there isn't a notification system in place to notify the person's friends and/or family that the device isn't charged. So, nobody would know if the person wearing it is in need of help.

Pretty simple device that works wonders. While my father has not needed any emergency services, it is good to know they are just a click of a button away. I would recommend this device and service to anyone needing a bit of extra help.

Completely dissatisfied. Customer service was terrible. I had major concerns because they didn't relay info to EMT as described at purchase. I asked for a supervisor and they never got back to me. They were inconsistent in their responses to valid questions about why their product wasn't working properly (ex. Fall detection, etc.). I was very upset with how this company handled my concerns. I switched to Bay Alarm Medical instead.

I bought this for my mother who had been having falls. We were unable to activate it because we continually got put on hold and disconnected during test. Shortly after that we had to move her to a facility that had its own device. When I called they cancelled it but only refunded a portion of my yearly fee I had paid upfront. Had it worked better I may have switched it to another family member.

Don't waste your money with this company. Got it for my 93 year old mom who lives alone in FL and constant problems with it. They just sent her another replacement wristband and she couldn't get it to pair with the base unit. Had to call the company and finally got it to successfully paired. The instructions say to hold the pair button in on base unit. It beeps then let go of the button and the blue LED ring should light up. Mom tried over & over this morning and no blue light which allows you to proceed to the next step. Turns out you have to wait for 2 beeps before letting go of the pairing button but the pairing instructions that came with the replacement wristband said wait for THE BEEP.

All the people I have talked to at Medical Guardian have been helpful and kind! When my 92 year old mother was determined to live by herself, Medical Guardian gave us the peace of mind we all needed to let her stay independent. She calls it her new jewelry. Buying the device and service was NEVER a hard sell. I just go all my questions answered and then, they helped us set it up and it was made very easy and useful. There has been very few times it has been used by my mom and each time she feels very confident that questions were answered and the staff that answers her calls are kind and considerate of her. An A Number One company that is reasonable in cost and kind in service. Hard to find these days!

Medical Guardian provides peace of mind for the whole family. My siblings and I were all contacted by Medical Guardian to let us know our mother's alert had sounded, but she wasn't responding to their questions as she had done in the past. Because of this immediate notification, we quickly made a plan and my brother found her soon thereafter. She had been in a horrific car crash. Now, several months later, she is finally back in her home...always wearing her Medical Guardian Mini.

Updated on 7/20/2024: Where do I start OK so I was on the phone with a sales rep here and I purchased the device and then I paid for it with my card over the phone and then maybe within an hour I called back and canceled it because after discussing with family, we didn’t need it And when I call back to cancel it they said it was too late. It already shipped, but that was some fast shipping. I tell you that so they said just to wait until it comes in and then just ship it right back and then they would give me a refund. OK this was two weeks ago.

I called the company to cancel service, as we received a better product from the insurance company. I was told to mail back the equipment. Tracking shows equipment was received June 6, 2024, yet my credit card is still being charged. I called customer service and was asked if I mailed cancellation letter. This is an excuse used by the company to continue charging my card. If they received the equipment and I told them to cancel the service, how can I continue to be charged if I do not have their equipment. Customer service was rude. Stay away from this company unless you want to be aggravated with their service and unauthorized charges.

The service is good about reminding you to test your device every month & they made sure to come out to my father’s house even though it was a false alarm. You can only call during business hours though.

Updated on 06/18/2024: I am a disabled Veteran, this company had my address wrong for more than a year and a half, claims I never reported change.... Duh.... I sold the home, relocated and reported the change, after all I am the one soliciting the service designed to send emergency help to me. I returned my equipment and now they are saying they can't find it. A horrible experience increased by their unwillingness to cancel my service. I DO NOT RECOMMEND THIS SERVICE....

This company charged my dad $40/month for this "fall" device that didn't even send notification if he fell. He would have to push the button in order for it to work. CRAZY!! He had it less than a week. I told him to return it. He did and they held $150. Don't trust this company!! They are out to steal money from the elderly. My dad is 80 years old. Buy an Apple Watch!! It's less expensive and will send notification to EMS and family/friends (whomever you choose).

I bought this service for my mother for one year. It was just up for renewal and I saw that they tried to charge my credit card. I called them right away and told them that we were canceling the service--My mom never really used it. After I called and cancelled it, they charged my account after telling them to cancel it. I was charged for one year of service and they told me my refund was going to be less $150 because of restocking and I don't know what else. These people are unethical. I would NOT recommend.

It gives me peace of mind knowing that if something happens a push of a button and help will be moments away, it works great when I travel as well they will know exactly where I am. Great Company, and a good product, I've had mine for 4 years and not one problem....

Okay as being a healthcare professional, there are several things that we were looking for in a system. This met all of our needs. It is super easy to set up and use. The app makes it easy to change your settings. We have found no downfall in this product and how it works.

Medical Guardian is the best thing that has happened to me in a long time. It has given me confidence in my daily life. I have not had a fall since joining. I averaged 8 to 10 falls a year before and had to call EMS for assistance due to my knees. Knowing someone is on the other end of my necklace despite where I am takes a lot of pressure off me. I have been called several times through my necklace because of accidentally hitting the button so I know they are paying attention to my every move. Searching long and hard I felt this company was the best there was and I recommend it highly. You won't regret it.

After waiting 3 weeks and the aggravation of having to call to speak to several people about their error, I finally received my refund.

I bought this "service" back in November for my mother who had fallen a few times in the past. Wearing this device she fell and laid on the floor bleeding for 2 hours until I got home. So the device doesn't work, I can understand that but when I called them to get the device replaced, they tried to charge me for a faulty device. To make things worse when I tried to cancel they have you jump through hoops to cancel anything.

Overall the experience was good. I was able to get the device up and running with little issues. I had an issue with alarms triggered in the bowling alley and after setting my chain up and keeping my phone out the issue was resolved the problem. They showed up twice so the unit work as advertised a little too good.

Beware Consumers! I got my mother the MG Mini Lite device, fall protection and service that comes with the device for a time period of 3 months, which didn't come until 12 days after I was charged for their service. So, how can we get service without the device? So they get a free 11 days on my dime? It doesn't matter if the shipping takes a while to get to you, service should never be charged before getting the device. This is sad what they are doing to seniors! I spoke with Samantha who is a supervisor, who basically told me they would credit me one month at the renewal period. I told her I am not sure I want to renew, but still this is their final decision apparently.

I had Blood Clots in my legs which caused me to be unsteady and due to falls. Medical Guardian had the device which will monitor a fall even when I can not call. I can change the Microphone so the green light is blinking and take it with me when I leave the house. Knowing if I need help all I have to is talk in the unit around my neck and no matter where I am they will respond! I have used their product for over 2 years and I can not complain. They will call at times to check to be sure everything is alright. Plus you get emails with useful information.

I don't do around the world explanations. BUT know this; I have used it twice in the past 3 years and am 100% satisfied. PLUS, I test it every month at least once. ALL is excellent. Enough said; it is well worth having it. Robert **. Heidelberg, Mississippi.... And I / we live very very rural. I am in the sticks / swamp in southern, mississippi.

Once my husband passed away and I was living alone, I wanted to know that if something were to happen to me, I could count on my Medical Guardian that they would be able to contact someone. I have fallen several times and they have responded very fast in contacting either family members or EMTs for me. I won't be without my alert!

System is great and very reliable with a quick response. The only issue is the battery is supposed to last 5 days but about every other day you need to recharge it. Also it would be great if the system would notify you when the battery is low versus having to log on to see what the battery level is.

I got this device because I have seizures and have fallen a few times. I have had to get a new device and even that one was messed up. I had to yell just so they could hear and now I found a service my insurance covers so I canceled it just to find out that there is a 50 dollar restocking fee and also I have to pay to ship their device back to them and they won't even apply a 40 dollar credit that I was promised to the restocking fee. I am on disability and can't afford a lot. Don't go with this company.

Having to charge device every 2 days, is something I was not aware of when I purchased it. But I guess that is what has to be done. I sometimes am afraid I will not be aware of it when it happens during the night if I have to use it in an emergency.

My father was placed in assisted living. I called to cancel service. Was told we still had a few months on credit. They suggested keeping the service until service ran out of the billing cycle. I said I was okay with that, but wanted to make sure I wouldn’t be charged any further. I was told the service would be cancelled. Guess what, received a notice my credit card would be charged. Further found out, service was never cancelled, I need to fill out a form before service would be cancelled. Advised it could take up to 30 days to cancel. I would suggest any other service besides my guardian. Wasn’t impressed with the alert system either.

My father enrolled in this. He cancelled the service as he chose another vendor. As his emergency contact, they keep calling me about services despite sending materials back and cancelling them accordingly. They call me at work, on my cell phone and send threatening letters to my father. It has been a horrible experience. They didn’t tell me the services had stopped and I thought something g happened to my dad. Only to demand money and activate account again. Can not get in touch with customer service for them to stop. Put on hold for 1.5 hours. No option to stop services when you call. It has been beyond stressful and feels exploitive as I was just his emergency contact and they still are trying to get money from me and my dad. Do NOT sign up. They will harass you with no ability to complain despite cancelling services for several months. It has been a nightmare.

My mom fell and equipment didn't work. She was transported by ambulance with head injuries. One of the devices batteries came apart and I was forced into getting additional insurance for devices. When I tried to cancel I have not gotten a refund on a whole year charged to my credit card after I canceled.

I have now on 3 consecutive occasions had an issue were my grandparent has fallen, required assistance, and Medical Guardian fails to contact emergency responders. Thank goodness that each time was not a serious fall. However, it has resulted in them being stuck on the floor for 30 to 40 minutes as a result of Medical Guardian's failure to dispatch emergency responders. We have a 92 year old on the floor, who has hit the emergency button, and Medical Guardian just spends time going back and forth debating if emergency responders are needed. It makes no sense. They are 92, they are on the floor, Medical Guardian has confirmed they are on the floor. Who are they going to call? Well, the unfortunate answer is Medical Guardian is not sure who they will call, and they can't figure out that it should be 911.

He never returned to his home. I contacted to cancel, I did not have the equipment to return as we live in different states. I still requested cancel and asked that they use the remaining monitoring, they charged twice more, I just got billed again.

BEWARE! BEWARE! CHARGE NOT AS STATED! I purchased these devices based on AARP recommendations, and let me say these minis do not live up to their reputation! These minis are to hold a charge up to 7 days, if you are lucky you may get 3 days to a charge! I called Medical Guardian and informed them of our situation and was informed that those charging times are based on optimal network availability and doesn't take in consideration for variances such as roaming, which takes more battery usage! When you purchase these devices and don't live in a big city expect no more than 3 days to a charge! Medical Guardian stated that these devices ship from a warehouse and not tested prior to shipping! Medical Guardian replaced our devices and still no difference in charging status!

I called Medical Guardian in November to cancel my subscription and was sent an email with a form attached. Instructions were to print the form, sign it and email the signed form back to them at customerdocuments@medicalguardian.com. I did this and assumed they had cancelled my account. Did not receive any indication that my email was not sent. I noticed that there was a pending charge for December so I called them back today. I was told that they did not receive my email and was told to send my signed paper to customercare@medicalguardian.com. The person on the phone said he received it but he would have to charge me for December. Either they are giving out the wrong email address to send the cancellation letter to or they are saying that they didn't receive it so they can bill you an extra month. Either way, I consider this "shady dealings" from a company and I would not recommend them to anyone. Beware!

Most of the people that I have talked to at this company all tell me something different and do not give out the correct information. They need to ask the right questions to make sure that the customer is getting the right device for their lifestyle. I am now on my third device and I am getting ready to send it back because the fall detection does not work on it. I paid for it but we have tested it and I’ve tested it with the company and it does not work and that is the whole reason why I ordered it was for the fall detection feature.

When I went to cancel early, they said it was canceled, then I received a bill, then I called back, they said they received the letter of cancellation and it was canceled and they would back date it and I would receive a refund. Instead, I received a past due notice with threats of going to collection agency. Called back again, I wouldn't hang up until they emailed a copy of cancelation. Still should have received refund, but when I called back a week later checking status, they said the account was closed, I was issued a refund and they applied it to a bogus "past due" amount. I wouldn't trust them - beware!! As for the service, we had no need to use it in the time we had it, which was wonderful, but no way to review their response time.

The wristband on the wrist unit is poorly designed. It's difficult to put on using one hand, and almost imposible to adjust the tension. The straps are backwards. The holes should be in the same strap as the lugs. If I would have known this I would have ordered the pendant. The person who designed this has never tried to put it on.

My agent Donna ** was the friendliest, most helpful, thorough agent. Someone that actually seemed like a real friend. Being close to my age, she truly understood my issues. So far my equipment has functioned perfectly even though I haven't had to use it yet. Just having it gives me some peace of mind.

Since my purchase was a gift I requested not to be have auto renewal. One year later I get a notice I was being charged a renewal fee. I immediately got on the phone and requested charge to be halted. Verbally the Guardian representative agreed and asked me to send notification on their form. I completed and signed the form. I was still charged and now it has been reported to my Credit agencies. My 800 plus credit rating has fallen to 680. I canceled my card. I highly suggest not using such an unethical company.

Not the fault of the device, but she fell a soft fall out on the porch and didn't remember to use the medical alert pendant button. She was cold and weak when she was found hours later. I wonder if a temperature detection would help, she was so cold. Oddly it show a large amount of steps for the day. Perhaps a watch-type device would have been better, because she kept looking at her watch.

My grandma has your equipment and no one on emergency contact list was notified when she fell and was on floor for 1 hour. If someone on contact list was notified we could have had someone at her place in 5 mins. My grandma should receive some sort of compensation on her account. Your company is quick to call contact list when bill is due but not when emergency!!!!

Got service for my mom and everything was fine until wrist strap broke and had to get new one. New one was of poor quality. Went to cancel service and the service is horrible where wait times are up to 30 minutes for answering calls, and they do not stop charging me until equipment is returned as well as having to pay for shipping. Can understand this to a degree, but seems like I need to cancel debit card in order to get control of what they can charge.

I was in need of a device that was portable to use in case I fell. I called Medical Guardian and a very nice man answered who PROMISED me the watch would work in my area either via AT&T or Verizon. I was told I could send it back for a FULL refund. I received the watch charged it and it would NOT work! I tried calling multiple times and could not get through (over a twenty minute wait or longer). I sent it back and but did not receive a full refund. They charged me $60.45. I fought this for 2 months and ultimately lost.

I returned my equipment after realizing it wasn't exactly what I wanted. It was all unused, not activated and returned in its original packaging. They couldn't find it even after I told them it had been delivered. I had to then send in a proof of delivery and n then they required my signature on some obscure form that they took 2 days to email to me. That was 7 days ago and I called a 4th time and asked to speak to a manager. Due to their rigid return policies I ended up being charged $67.29 for equipment I never even used! Ridiculous amount of effort to get my refund. Now she said it will take up to 5 more days for the refunded to our credit card. The refunded total was over $330 and I just don't trust doing business with a company that treats their prospective customers this way.

Haven't had to really test it in an emergency so I can't comment on that. But I am disappointed that I have to charge it every 3 or 4 days for at least 4 hours! That is time I should be wearing it! If I fall, or something else happens during the charge time this unit isn't available. I am looking into other alternatives and may decide to return this unit and go to another provider with less or no downtime.

The Alert unit is for my active 91 year old mother who lives with us. I compared two products recommended. While both would have worked, Medical Guardian had clients in our zip code and guaranteed service in our rural area. The product was easy to order, shipped timely and setup was easy. Now my mother doesn’t need to worry that her tremors may inhibit her ability to dial her phone for help. Help is just a push of a button away.

Stay away from this company, one of the worst experience in my life. I signed up with free delivery charge for inactive monitor for my father who is 97 years of age and non speaking English month to month base.. Almost a week later this monitor at 2 am in the morning was alarmed dispatch during delivery, this monitor was activated either to start membership charge sooner or an honest Guardian negligence, therefore central dispatch notified police at 2.30 am,1st help team were banging at 97 years man door who doesn't speak English, my father was scared. Hide in closet for few hours till I picked him up, he thought is not safe to return for few days after I learned it was for guardian negligence, This device lost in mail and received replacement, we did not have any monitor for one month however guardian charged us from the moment signed device even though should never be charged until received and activated.

There have been four times I didn't press the button and the alarm went off! 1....I was sitting at my table with the pendant around my neck and the alarm went off...Actually community response came and I said I was fine and had not pushed the button! Another time I put the pendant on the table and left my condo. Awhile later my neighbor called and said you had called her about me! I wasn't even home! And finally today I came home, picked the pendant up from my table and put it around my neck and the alarm went off. Why is this happening? It is very frustrating!!

Do not do business with this company. Their business ethics are totally nonexistent and they treat Seniors and Veterans with contempt and disrespect! No cancellation fee… What a lie. They charged me a thirty percent cancellation fee after returning their in excellent condition.

I am very pleased with the Medical Guardian watch because it gives me peace of mind when I am not nearby my husband who had developed vertigo and fell in the past. I was pleasantly surprised that he agreed to wear it, but he does every day. My one suggestion is that perhaps a little flip up cover on the red HELP button would help as my husband sometimes hits it by mistake when he is doing chores.

Unfortunately cell reception in my area is so poor I had to return the watch. They did give me the full refund in a timely manner. Otherwise I did like the features this watch offered. I would not hesitate to recommend this product to others.

MEDICAL GUARDIAN is the most unethical company you can find. I don’t have any services with them but they recently made mistake and sent an emergency notification to my address and resulted in more than $3,000 in damages. After contacting them multiple times they never have records of my complaint/calls and the manager named BARBARA is refusing to talk to me after she told a representative that she will call me to follow up with the mistake they did. I will recommend everyone not to leave your family’s safety in the hands of this unethical company. DO NOT TRUST THIS COMPANY!!!!

I have had this for a month now. It has worked very well. I tested it once and it worked the way it is supposed to. It is lightweight and doesn't interfere with everyday activities. I would recommend it to anyone.

First I had 4 different pendants in 2 years. They just kept breaking. Then I spoke to a customer service and told them that I didn't want it anymore. Then the gentleman told me that I didn't have to send back the broken one and just send back the new one. Then they couldn't find the new one I sent back. And then they charged the 300.00 for the broken one which was a piece of junk. I am going to contact the BBB. Customerservice@medicalguardian was terrible too.

I was looking for a medical alert pendant for my mom. Called several companies. Medical Guardian offered the best customer service from the very beginning. The device is small and simple to use. I am very pleased and would highly recommend to anyone looking for something like this.

My father passed recently so I had to close the Medical Guardian account. Went online and they posted that my account # doesn't exist. So then I called them and the person recognized my account #. Told him the situation and that I needed to close the account. He replied "fine," he would close the account, and gave me the address to return the Med. Guardian equipment. I returned the equipment. Two weeks later they charged my credit card for the next billing cycle, for the next month in advance. Since then I've made two calls to my credit card company trying to block this charge and deny them further access to my account. Notified it's a 90 day investigation process. NEVER AGAIN.

I am amazed at the quality of the sound of my Mini Guardian and the speed the operator makes contact with me after I push the button for a test. I need a hearing aid and have tried several hearing aids and I have yet to find one that delivers the sound of my Mini Guardian.

The company is set up to rip you off financially. I never used the product and notified them the day after receiving it that I had changed my mind. They ignored the message. I called and was pressured into trying it for free for one month. After 2 weeks I called again and arranged to send it back. THEY CHARGED ME $140.00. This not an honest company and they know they have a vulnerable audience!! Don't do business with them, I urge you. Tell your friends. DON'T LET THEM TAKE YOUR MONEY.

The WORST! I mean WORST company I’ve EVER dealt with!!! DO NOT PURCHASE FROM THIS CONPANY!!!! My mother nor I were ever able to get the product connected (they could not figure out why, they just kept telling us the server was not connecting). We sent everything back and cancelled the service AND now they will not provide me with my promised refund! Informing me that because I canceled in the first 90 days they are unable to issue a refund. They informed me that that’s their policy but cannot send me that policy in writing! HORRIBLE COMPANY!!!!

The Mini Medical Guardian that I purchased on Amazon works best for me!!! I tried ADT, MobileHelp, Invisawear and Mini Medical Guardian. ADT's medical alert system and MobileHelp are essentially the same product, just a different name and price point. You need to keep the base units somewhere within so many feet of your push button alert. Therefore, you have two devices that you need to carry all the time in order for the ADT and MobileHelp devices to work. MobileHelp required me to pay upfront for an annual subscription. Invisawear is monitored by ADT. Again, poor customer service, long wait times and uninformed staff.

I'm very pleased with my Medical Alert pendant. It was very easy to order the pendant. The person I spoke to was very helpful and acted in a professional manner. The pendant was also very easy to activate. I feel safer living alone knowing that if I fall or need help I have it with my pendant. Thank you!

My dad has yet to receive our newly ordered safety device, but my experience thus far with Medical Guardian has been most positive. Their phone representative, Rita, was extremely knowledgeable, polite, and informative when explaining the system and how things work. I'm expecting the rest of our experience with Medical Guardian to be equally satisfying and efficient.

The original order was easy to place and the call person was very informed and knowledgeable of the product. Delivery was in the stated time frame and set up/installation was a snap. The kit contained 2 neck fobs. Finally, the initial test went off without a hitch.

I got Medical Guardian for my 80-year-old mom. In case she goes down, someone would come to find her. Setting up the service was pretty good. Mom doesn't go anywhere, and we got the necklace device for her.

Medical Guardian's reps took time to explain things and answer questions. They didn’t pressure to buy. As far as the device, it was used purposely and by accident, and Medical Guardian seemed to respond pretty quickly.

I'm super disappointed that after paying $500 and then calling, somebody was calling to check on something, and they said, "Do you wanna add the falls feature if the person falls?" I said, "I thought that's what I got. That's why you have it, just in case somebody falls." They were like, "No, that's $100 extra." I'm paying for Medical Guardian for my mom. They charged my card recently, and I said I wanted to escalate it with a manager, and they were like, "Oh, there's nothing we can do." I was dismissed. I have no words.

When we set up the Medical Guardian devices, we read several instructions and did what they said. Overall, the device is what it says it is.

Medical Guardian offered me a quick turnaround on the services and the product. As far as my mother tells me, her device works properly. It doesn't seem like there's anything wrong with it. It does what it's supposed to do. She has not pressed it for emergency services. Having the device has 100% made us at ease knowing that my mother can get the emergency services that she needs in case of an emergency. So, we're okay with it.

I like Medical Guardian's service. We got the device for my mom. She accidentally set it off, and the response was quick.

The initial setup was fine, but my mom did have an incident and fortunately, my sister was there. My sister pushed the button and Medical Guardian called me on my cell phone. They did not call my mom’s house.

When my dad used the device, their response was rather quickly.