Medical Guardian
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Medical Guardian

 4.2/5 (945 ratings)
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Medical Guardian

About Medical Guardian

Medical Guardian offers medical alert devices and monitoring services. You can choose from a range of devices for at-home and on-the-go use. Its products include mobile devices, home-based systems and a medical alert smartwatch. Medical Guardian offers fall detection as an add-on for every system it sells except the Freedom 2.0 smartwatch, which hasn’t been released at the time of publishing.

    Overall Satisfaction Rating

    • 5 stars
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    • 1 stars

    Pros

    • Month-to-month contracts available
    • Transparent pricing
    • Fall detection available
    • Companion app

    Cons

    • Upfront fees on some packages
    • No free trial period

    Bottom Line

    Medical Guardian systems connect to a monitoring center that can send help 24/7. You can get a price break if you opt into an annual billing cycle, but upfront fees are required for some products, such as the Mini Guardian.

    Medical Guardian Reviews

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    Page 5 Reviews 95 - 125
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2020

    My daughter and son were the ones that decided that Medical Guardian would probably be the type that I'd be happy with. I adjusted to it immediately and I hope it all works when I need it. I am supposed to call in the next two days for testing. I appreciate them being that considerate to call. That makes a great company.

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    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 10, 2020

    Medical Guardian was the first call that my daughter made and she was very impressed with the person that she spoke to so she didn't go any further. She went with him and made the arrangements for me. My experience with Medical Guardian was very good and everything is working well. I worked with somebody who walked me through the procedure and he was very helpful. I tested it when I got it and they talked to me. Once, they called me and I don't know why but it registered that I needed help. I must have pressed the button and not known it but they immediately got a response. I have an issue with putting the watch on. That is very difficult to do. I'm having difficulty getting that little round thing into the opening. I can't close it properly. It takes me an hour to get it on so I haven't been using it. I've been using the necklace but I prefer the watch if I can get it on.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2020

    I’m 87 and I've had a couple of falls. I had to have two surgeries on my elbow and I just sliced my leg open. I am at high risk of falling. I got a Medical Guardian device and it makes me feel safe.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2020

    I'm 94 and I live alone. My son looked up Medical Guardian online and bought one for me. I've been charging it and at the beginning of the month, I tested it to make sure it was working. So far, all I do is put it around my neck and it's not really comfortable to wear. Then at night, I have a place on my night backboard where I hook it on.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 9, 2020

    My son was at my place when I first set my Medical Guardian device up We called and checked that each piece is working. I wear the device on my wrist and once I put it on, I forget it's on. I'm happy that I have it. In case I fall, it’s a security.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2020

    I went online and looked Medical Guardian up, and I saw good reviews on it. I have it on just for fun. But you never know. I thought I was high risk for stroke or anything, but the cardiologist said no. He said I don't need the device, but I already paid for three months. I'll just keep it and then I will call and see if I can breach the contract.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2020

    My kids bought my Medical Guardian device for me because my knees are really bad. It is alright to wear but it bothers me sometimes.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 8, 2020

    I haven’t had any problems with my Medical Guardian device. I wear it all the time and I don’t really even notice I got it on. For anybody that need it, like me, it’s a good thing to have.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 7, 2020

    I’m happy about Medical Guardian. I was looking at the TV and then I checked the different ones that looked the best to me and I picked one of them, which happened to be Medical Guardian. They have a few things. I got that little thing that goes around the neck, and then the GPS thing. My granddaughter did most of the setting up for me. She was over here and she tested it out as well. I wear the wristband mainly in the house. Most times during the day, I also put the GPS on 'cause I go out and I never know when I’m gonna go. It stays good within 300 feet of where the GPS is. The way I understand it, if I have to leave it in the house and go farther than 300 feet, it wouldn’t be covered.

    The main reason I have a Medical Guardian device is that my wife has dementia and her dentist who’s a good friend of ours said that I needed the button because I have her full time. I do all service for her 24 hours a day, seven days a week. It's just me and her in the house and our friend said that if I fell or something and couldn't get in touch with anybody, my wife wouldn’t be able to shout. She doesn't know how to call out or anything like that and I’d have to do it myself. If I could mash the button, I could get help that way. I haven't had to use the button yet and I look at this like a do life insurance. I don't look to collect on it, but if I have to get the button, I got my daughter as the number one person to contact, and my granddaughter as the second person to contact.

    I got two keys in the box on the front door, so that nobody has a problem. However, I need to have a note made some way to make sure that somebody will take my place because if they take me out of the house, my wife would be here unattended. I want to let somebody know that they wouldn't be just contacting my daughter. If she had to be the one to come out, then I'd have to have my granddaughter too. In case they had to take me to the hospital, my wife has to have my granddaughter with her 'cause of the dementia. You couldn’t take my wife with me to the hospital ‘cause everywhere I go, she has to go. If you asked her anything, she wouldn’t know. She wouldn’t answer.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 7, 2020

    I was looking online and Medical Guardian seemed like the easiest one to call. The other companies all seemed kind of confusing. Medical Guardian's website itself made it seem like it would be easier to get my dad set up. Before we knew he had COVID-19, he had been in the tub and was sitting there for seven hours because he didn't have enough strength to get up. My siblings thought he can't live by himself and if he's going to live by himself, he has to have something in case his phone's dead or he can't get out or can't get up to tell somebody. That's kinda why we decided to go with Medical Guardian. The process was pretty quick. I had asked for overnight shipping, so the device got here when they said it would. It was delivered early in the day. It didn't get delivered late in the evening which was what I was worried about the most. Everything, overall, was pretty good.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2020

    I live alone and I realized I could fall easily now, and I would need help getting up or getting in touch with somebody. My daughters and I researched and found that Medical Guardian ranked really high. I have both but I mainly use the watch. I love being able to wear it into the shower and everywhere. I don't like the dangling from my neck. I haven't had to use the device, but I do check once a month and every time, they've been right on cue. Having Medical Guardian makes a difference, especially like walking out in my yard where I'm afraid no one would notice. It allows me to do a lot of things I didn't use to feel safe doing. Everything has been very positive with Medical Guardian.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2020

    Medical Guardian makes me feel more secure if anything does happen, because I'm almost 80 and I live alone. I had a question once. I called and the reps took care of it. The device is pretty simple. The only thing is, I didn't like their chain so I put a sterling silver on it. But it isn't working out well either because it gets very black and I'm not able to clean it that well. I wish there was something else I could wear around my neck. Also, others are much cheaper. It's expensive, but I would recommend Medical Guardian.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 6, 2020

    My wife died on me a year ago and I now live alone. I go out for groceries and go down to Walmart for my medicines. I’m also by myself in the house and if I go out in the yard. I got to have something that lets people know that I’m in trouble and that's exactly why I selected Medical Guardian's system. So far, I’m satisfied with the way it functions. When I first got it and started learning how to use it, I was calling them to see if it was working and it was. And I’m planning to touch base with them once a month and see if it’s still working. With Medical Guardian, I’ve got something that’s with me that even if I fall and become unconscious, or if I don’t answer, their people would carry on and send a rescue squad out.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 5, 2020

    I was in the hospital. I've been using my Medical Guardian device for a few days. I activated it and it's going well. I take it off when others sleep, but I put it on to go to the bathroom. Also, I like the blue light. It reminds me that it's there. It's simple to use. When I was moving it, I went over the button but the people over the thing said, “We just detected that you pushed the button. Did you push it? If you did, would you push it again?” I pushed it again because I hadn’t, but I realized how quickly they had responded.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 5, 2020

    I wanted some kind of a device and Medical Guardian was recommended to me. I wear the button on my neck but I'd rather not have it. I also hope that I don't accidentally hit it and it goes off sometimes. But if I ever need it, I'll be glad to have it.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 5, 2020

    We got a Medical Guardian device for the confidence that if my mother-in-law fell, she could reach someone. Getting it set up was not expected to be super easy because it's not super easy, but it was easy for what it is. So far, so good. We got it to the length that she likes. You can adjust it and it has the tail down the back. We cut off the back tail and that solved it. My mother-in-law feels more secure having it as do we when we're not home with her. This is where we're still learning it but our understanding is that the communication with her is not through the device on her neck but through the box that’s in the home. My husband believed that you could only talk at the box. But the communication when she's talking to somebody is thru her button. The only downside is that when the phone doesn't work, it doesn't work either.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2020

    My daughter went on the computer and interviewed different people that sell these medical devices. She was trying to get something that would work the best for my husband and me and she found Medical Guardian. The only thing that bothers me about their device is that I hit the button when I lean over the washing machine to get my clothes out and they call me. I've done that twice. But they didn't wait to call me to see if I was okay, they called me right on the spot.

    Be the first one to find this review helpful
    Rated with 4 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2020

    When I first got my Medical Guardian, I tested the button to see if it works and they answered almost immediately. I just don't like the string around my neck. The device could have a softer string thing, but it's okay. Having it makes me feel secure. I'm very satisfied with my Medical Guardian.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 4, 2020

    Luckily, knock on wood, we haven't used the Medical Guardian device. My mother has been wearing it around her neck though it's not a favorite thing. The only thing is, and I guess it's ignorance on my part, I assumed she could talk into the thing that she's wearing and she would hear somebody talk. I didn't realize it's a base in the house and mom's hearing is not great. We even tested with her way up front, on the porch, like if she would’ve fallen on the porch. We tested having somebody call and she didn't hear it. The base is in the kitchen. But they said they will call her house phone if they get no response from the base. If they are calling a house phone, then that's fine. She's got one in the bedroom and another on the porch so she will obviously hear that. But she's scared that she's gonna hit something and someone's gonna be sending an ambulance and it's not needed.

    Be the first one to find this review helpful
    Rated with 3 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 3, 2020

    I tested the Medical Guardian device a couple of times. It says test once a month, so I do. When I punch it, it takes a good while before the operator comes on and says, “May I help you?” About a minute. I would like it not to wait so long. When the reps finally answer, they're very professional. They do good. I wore a necklace but they get tangled all up around my neck at nighttime. When I slip, and if something happened, I probably couldn't have found it. I switched over to the watch and I'm wearing it. I just got two concerns with it. If I had a stroke, I probably could never reach it to push the button. And if I had a heart attack and fell to the floor, I probably could never reach it. The only time that I could see that I could reach it is if I happened to fall and couldn't get up. If you can’t reach it and push the button, then what would it do?

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 3, 2020

    Everything went very well with Medical Guardian. The device has been comfortable to wear. I tested it when I first got it and the response was very good. It answered right away and they answered any questions that we had. I would vouch for Medical Guardian any day.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 3, 2020

    I'm a widow and I live alone. There was a time when I fell and spent four hours on my kitchen floor. I broke a bone in my foot, seven ribs and totally destroyed my shoulder. I knew I was gonna spend the night on the floor if I didn't do something. I scooted over to my phone and called my daughter who then called the ambulance. It's been tough since then as I am still seeing physical therapists. I got a Medical Guardian and I wouldn't go out to my porch without it. I feel better with my neck device and it's very comfortable.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 2, 2020

    My wife died this May and I'm living all by myself now. I'm 90 years old and my kids are worried about me. So they said, “You're gonna get something so in case you fall, you can just press the button or something.” My kids told me to wear the Medical Guardian device all the time, so I do.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 2, 2020

    I'm happy with what I got right now. It did work because when that machine fell off the little table and it rang away, they called me back.

    Be the first one to find this review helpful
    Rated with 2 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 2, 2020

    I’ve had Medical Guardian a couple of weeks and I’m not too impressed with it at all. I can't see where it's adding anything to my day. It's embarrassing to wear it in public. It flashes that light around the room at night. I may, in time, get used to it but I regret buying it. We've tested it once and they've read us loud and clear. It worked. However, I've fallen several times, and it's never detected it. I don't know how it's ever gonna help me.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2020

    I am old, but I'm in good health. What got me going to get involved with the service is that I fainted some time ago. It woke me up and told me I could use something like that at that time. Now, I'm still indoctrinating myself into this program, but so far, it’s been working out fine for me. I'm doing very well and thank God I have not had to use the device.

    I wanted to see how it worked and I got to read the book again. I was under the impression that when I fully charge the device, they said in the book that it lasts for three days, but I don't think it lasts that long. I had to recharge it, but I'm getting in the habit now. When I get up in the morning, I put it on charge until I see it's all red, and then I know it’s fully charged. With Medical Guardian, I have a sense of security more and I'm happy with it so far.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: Aug. 1, 2020

    We were looking for a device for my mother to wear. My dad had passed away in June and she is firmly by herself during the day. We're working on changing that but we wanted her to have something. We tried another service and it wouldn't work in her home. They live in a manufactured home. So we went online and found Medical Guardian. We saw the ratings and they had good ones. This is the reason we made the decision. We called and verified that it would work in her home. So far, so good.

    Be the first one to find this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 8, 2020

    Our resident wears her Medical Guardian pendant and it goes off at times and they contact us to go check on her. The service is very quick. It's within three minutes, normally, and it goes smoothly. Also, they're very professional. They even hold the line until we send someone to the room to check on the resident, which is not necessary, but they go the extra mile and say to hold on. It's very beneficial for our resident and for me. I’m the receptionist at the front desk, so I just radio the resident aide to go check on her. It’s a nice service.

    Be the first one to find this review helpful
    Rated with 1 star
    Verified Reviewer
    Original review: July 6, 2020

    Okay, perhaps as far as handling medical emergencies the product might work just fine, but canceling this service has been an ongoing nightmare. About 6 months ago I "cancelled" this service. I got it for my 70 year old mother who doesn't really need it. It was a rash decision and she told me to just go ahead and cancel, so I did. Or at least I thought I did. After a month I got a warning that it hasn't been paid. I figured it must have been a mistake, then I was bombarded with emails and voice messages. Okay, something is wrong. I call them and they tell me that I need to return the equipment to properly close the account. I told them that I live on the other coast, and with covid 19 I don't want my elderly mother standing in the line at the post office. Is there a way around this. Nope. Okay, so what do I do? Keep paying.

    Fine, my mother's health is important. "Can you convert it to monthly billing?" "Sure!" Nope! I got billed for a full year. I call to complain, they refund 11 months. Okay, next month comes along, I get emails and calls again. Mind you, they have all of my credit card information which hasn't changed. They keep sending warnings as if they were my landlord and I haven't paid my bills. Just charge me! So I have to call them back, tell them to charge me, then they charge me for a year again, then I have to call them to refund 11 months.

    This scenario has repeated for the first 3 months. It's beyond frustrating. Not only do I keep paying for service that is unplugged and laying in the box, I have to waste a good half an hour every month because their billing department is a mess. I finally ordered prepaid shipping boxes from USPS and I hope I will get rid of them once and for all. Still waiting for boxes, two weeks now. As people we accept that. We understand covid 19 affects everything. Too bad that Medical Guardian gives zero **.

    3 people found this review helpful
    Rated with 5 stars
    Verified Reviewer Verified Buyer
    Original review: July 2, 2020

    I fell and I couldn’t remember anything. I moved home by myself so my granddaughter got me a medical alert device I could wear and then I could call. I wear it all the time here at the house. I feel comfortable wearing it. All I have to do is tell them to call my son. And if I fall or lay here and I can’t get to the phone, it would call the ambulance by itself if I don’t answer so the ambulance would come first. I feel more at peace but I think my time is about up with them. It's got one of the lights off the machine.

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    Medical Guardian Company Information

    Social media:
    Company Name:
    Medical Guardian
    Year Founded:
    2005
    Address:
    1818 Market St., Suite 1200
    City:
    Philadelphia
    State/Province:
    PA
    Postal Code:
    19103
    Country:
    United States
    Website:
    www.medicalguardian.com

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