Medical Guardian Reviews

I’m 91 years old and I live alone. My son wanted me to feel that if anything happened, I would have some help. He got Medical Guardian for me and it's good to have it, particularly during the night when I'm alone. On the very first day, I nudged it accidentally and someone came on the phone very quickly.

I like that with Medical Guardian, I have a button that will alert them if I fall. The original one, it doesn’t do that. A couple of times I accidentally hit the button of my Medical Guardian. When I put it in my sweater, I must've leaned against the kitchen table. And then a voice came on, and I had to push the button, call them back and tell them everything was okay. Other than that, I had no problem.

Both my sons wanted me to have something. I’m able to be at my feet and I have a cane. But they feel more secure that I needed something and I had the Medical Guardian device set up. I have one for around my neck and I wear the wristwatch one when I go out. I also have the little thing that has a stand with the little cradle. And when I go out, I’m supposed to carry the bigger one. I like the device. It services me and it makes me more comfortable. I'm in a senior's apartment building and I'm on the 5th floor. I have to go down for my mail and if I want the paper. It's more secure having it. You don't ever know what's gonna happen when you're on your own.

I have a few medical problems and I am 81. My son got Medical Guardian for me, but I can’t wear it as a bracelet because my wrist is too small. It wants to slip while it’s halfway up my arm, so I wear the one for around the neck. I've accidentally used it five different times. My son is the first to be alerted and he finds it funny when he has to call me. Medical Guardian responds quickly and I know it works.

I’m a widow and I live alone. I live out in the country and I have no neighbors. I purchased a Medical Guardian device and their customer service has been very good when I first got it, in getting it set up, and making sure it worked. But the necklace is bad around my neck and it bothers me. So, I wear the wrist kind and it is easy to wear. But I'm always afraid that the band is going to come off because the little loops that hold the band when you put it on move around. It needs to be a little firmer or a little sturdier material. It’d also be nice if the GPS was in the actual device you’re wearing as right now, I have to carry the GPS with me. I have a case for it and if I go outside or someplace, I have to take that with me.

My husband passed away and I’m here by myself. I have my Medical Guardian and it's fine. I don’t have any problems with it. One time, I accidentally nudged it and a representative responded right away. That made me feel much safer.

My patient was living all by herself. She's been using Medical Guardian and it's been doing fine. Once she accidentally nudged it and the response was very quick.

I live alone and believe it or not, I put up my unit last week because nobody will help me to put it up. At first, I thought I couldn't do it then I called the number, and they told me what to do. I did that then finally, I activated it. The device is really heavy, but it’s okay.

I have a cousin in Florida and he was insisting that I get Medical Guardian. He said he researched and Medical Guardian was the best he could find in many ways. I got a call and it was a very nice woman. She told me all about the Medical Guardian device and I took my credit card out and got it. I did it faster than I thought I would do it, but it's a step into your very definite old age that you have to acknowledge. I chose the Active Guardian because I thought that if I'm going to get one, the Active one with the GPS is better. This device would be of help if I had to use it. I'm not comfortable wearing the thing around my neck, though. When I'm home, I'm not as likely to have it on all the time but I wear it on me when I got out.

I live alone and having Medical Guardian is more of a safety measure than needing the service right now. I got them because everything is handled domestically on it versus the other ones where they farm out their calls overseas. One time, I accidentally hit the button on the wristband because I was trying to fish for something in my refrigerator freezer. They responded relatively quick, and I just told them it was an accident.

My mother had multiple falls so she had to get a Medical Guardian. When I signed her up, the team I dealt with was good. I've talked to them when I purchased it and then when I called to do a test, and everything was fine. The device, however, is heavy for her to wear, so she lets it hang on her walker. She has like a hump on her back and she leans over toward that, and the device bears down on her neck when she gets up to move around. So, it is uncomfortable for her.

I’m almost 81, and I have fallen and broken a hip. My family is in and out all the time, but I still have moments where I’m by myself. When we installed the device, we did a test that day and the response was reasonably quick. I have got a habit of when I get up during the night to go to the bathroom, I put my Medical Guardian by my side and I put it on. I have not forgotten to wear it the whole time, and I have not fallen -- I have been dizzy and have stumbled around, but I have not fallen. So, I’m doing good.

My Medical Guardian necklace is simple to wear and simple to have on. I feel a little safer too. I’m at the age where I need something like it and I had fallen down recently and thought maybe I needed it. I have it on right now and I feel like this can be something that would help me out if I ever had a problem, if I fell down outside or something like that. It’s very simple to work and it’s good as well. I like it.

My children were afraid because I live alone and they felt I need a medical alert device. My son took care of setting up my Medical Guardian and the device is comfortable to wear. I turn it over so I don't accidentally push the button in front of me. I had accidentally hit it one day and before I could turn around, their rep had responded.

I had two strokes in February and I live alone. So, that was the reason I got the Medical Guardian. They walked me through setting it up. And the whole thing was unbelievably simple, and they were right there with me at all times. It’s fantastic. I feel so comfortable. I can take it in the shower with me, so if I happen to have a fall, I know I’ve got someone that can get to me. And I test it periodically as I was instructed to do. And it goes through even when I’m out walking ‘cause I do a lot of walking. And sometimes, in parks, not remote areas, but areas that are off the beaten path and I’ve tested it there and I always get an answer. I’m really thrilled with it. I would not let it go. It’s absolutely excellent.

My son bought the Medical Guardian device for me and I’m not happy with it because it’s on a rope-thing. It’s always dangling down in front of me. I can’t bend my knees when I'm doing yard work and I’m leaning over, and this thing gets in my way all the time. But the device gives me assurance. I’m 85 years old and I do a lot of walking around. I’m beginning to be a little klutz so, I feel more secure when I wear that.

I was afraid to leave my husband, who is on a walker, alone if he fell. We went with them because of the price. He mostly wears the lanyard and it fell one time, and so they called us. I might, however, change the fabric on the lanyard because it irritates. We were going out one day, so he wore the wristband, too. Then the face came off. Nevertheless, Medical Guardian is working.

I had a stroke. I had been in the hospital, and my children felt like I should have something. My daughter found Medical Guardian and I’m hardly using it. I get tired of it sometimes and I take it off. When I wear it though, it's on my neck and it makes me a little more comfortable.

My mother had a stroke and in February, we decided to look into a medical device. Having seen the reviews on the internet, we opted for the Medical Guardian. It's been very helpful for me. I'm the one who set it all up and got my mother going. She keeps the device on her walker and doesn't wear it. My dad is deaf and he doesn't know how to use a telephone. That also kinda prompted us to get the device so that if he needs to get ahold of me, all he has to do is push the button and the reps would call me. He has the watch and does wear it.

My daughters decided that it's best for me to have a Medical Guardian. I feel secure having it. I know if I push a button, I get help. I tested the button and their response time was fine.

I’m going to be 77 years old and I’ve had two hip replacements. I’ve had some problems as well. If I needed help, then it would be something I could get immediately with a medical alert device. When I was looking online, I wanted what the consumers felt was the best one, and that’s what I found with Medical Guardian. It had the highest rating, so I picked them and some of the main things are that it’s very easy to use, and they can talk to you. It’s heavy though. I stick it in my bra so it doesn’t hang down.

My daughter picked Medical Guardian for me. She did some research on it and this is the best one she found. I have had false alarms twice. I was in my recliner and the dog jumped up on me. It was hanging on my chest and the dog set it off. Also, I do some mowing for the town and I have the GPS part in my pocket. One time the button got pushed somehow. I was mowing along and I saw the paramedics and the guy came over to me. The thing really worked good. It showed the paramedics exactly where I was at and they were really impressed with the GPS. So far, I’m impressed with it.

I'm 92, but my only problem is I’ve got back trouble and I’ve had two pacemakers put in. My mind is of a young person and I can’t see myself having a device, but I fell a lot. The last time I fell was February the 27th. I got out of the bathtub and when I put my foot on the floor, both of my feet slipped right out from under me. I went right backwards across the bathtub on my back. I didn’t break anything, but it’s sore and it has been hurting me ever since.

My daughter bought Medical Guardian for me because I have arthritis in the knees. Sometime, my knees give away, but, so far, I have been okay. She made sure I have all my bracelet before I go out, and I feel okay most of the time since this was going on. I don't pay any mind about wearing it. I have the neck one, but I don't want to sleep with it because I might choke myself. I put on the one that is made like a watch when I go out. Overall, I'm satisfied with it.

My daughter wanted me to have a medical alert device. I’m not alone very much, but, occasionally, I might be and she was worried that if I would fall I would need to have it. She got Medical Guardian and it was sent. She told me how to use it and she hooked it up for me.

I did some research online, and I liked what Medical Guardian was offering (the pricing and the options) better. It fit our needs and everybody was helpful. They were great. I got it for someone because she was at home alone and we were worried. Soon after she received it though, everybody got sent home and she was no longer alone in the house.

I got dehydrated and I had a leg infection. I had to go to the hospital for five days so my son got Medical Guardian for me. I wear my device around my neck.

I purchased a medical device from Medical Guardian because I couldn’t stand up. I kept falling. The necklace is all right. It doesn't bother me. It went off accidentally one time and somebody came on it and talked and wanted to know. I told him, ‘cause I was getting out of the car down to the doctor’s office, I guess I bumped it. Nobody came ‘cause he canceled it some way. But they were right on the ball.

Medical Guardian sounded like the best one and the cheapest based on the ads on the internet. I wore the device everyday up to the last couple of weeks. I fell a couple of times and it didn't go through this procedure of calling my wife.

I was in the hospital for quite a while and when I came home, I was told to get a medical alert device. We did a little research and went with Medical Guardian. My device is doing all right, and I feel secure about it. When I test it, they respond almost instantaneously, which made me feel good.

My husband falls a lot, and I was in and out of the hospital a lot. So, that was why our son bought the device. He was worried. I was in the hospital an awful lot last year, so our son didn’t like his father being home alone. We have accidentally nudged it twice already and the reps responded immediately, which was fine. Medical Guardian worked when I accidentally pushed it on.

I live alone and even though my daughter, Debra, comes out once in a while to bring me stuff, most of the time I'm here and I can fix my own meals. My kids always said to have something though and I called two weeks ago to check out the bracelet and the necklace. I have them both, but I wear the bracelet most of the time and it makes me feel better to know that all I have to do is touch a button. When I bumped my device once, they called and I told them I accidentally bumped it and that I was sorry.

There was one night when I transferred from one state to another and I was alone in the house. I couldn’t get my device to work. I couldn’t get an office, and there was no number either. Anybody I spoke to kept telling me Monday they’ll be in and they couldn't help me, so I switched. My assistant got me settled with Medical Guardian and the device was too sensitive for me. It went off three times in a month, but none of those that I needed them. One time, I was just getting dressed, and another time, I was breathing heavy. One night, I found the fire department in my bedroom. They tried to call me to see if there was anything wrong, but I didn’t hear it, so they sent somebody out. So far, I’m okay. I got another device and I thought I would find it heavy, but I don’t find it heavy.

I’m having a little difficulty walking so I got a medical alert device. It's been good with Medical Guardian's reps. They're very courteous to me.

My Medical Guardian works fine. My family was worried about me not being able to call for help. I can't tell when I'm having a problem, so it seemed to be working. They respond very quickly.

My wife thinks I needed the Medical Guardian device and she went through all the steps and got it. It was easy enough to set up and their response was good. It makes my wife feel good to know that I’ve got it if she’s gone.

I checked online about the ratings and decided to get Medical Guardian. I wear the medallion and my husband wears a watch. If it gets caught on clothing, it opens up and then I put it back. When I tested the button at the beginning, everybody was very nice and courteous.

I was working and I was afraid that my father would fall. I got him a Medical Guardian and I've got the papers filled out in case the EMTs ever have to come. There's also a lock on the base that was sent in the box. He wears the device around his neck and when he tested it, the response was right away.

My son decided to get a Medical Guardian. In case I'm here alone and I need help, the device would come in very handy. We had the device put in and tested it. The response was very good. I carry a Medical Guardian device with me too.

I got a medical device because I'm on dialysis and I needed the alert. I made a mistake one time and they responded right away. I feel good that I have a Medical Guardian. I feel safer.

I went through all the reviews and different things, and the Medical Guardian device seemed to do most of the things that I wanted in particular. But their GPS aspect has a worldwide coverage. It wasn't just at my house and that was the big thing I saw that I liked. I've tested my device with them and they responded. And so far, I'm very pleased with the device. I put the button around my neck and stick it in my pocket. The device itself is inobtrusive and the hardest thing is remembering to put it on in the morning. But I'm pretty good about that.

I fell about three times, but one hard fall made my daughter want to get Medical Guardian. She definitely got me something to help protect me when I'm here by myself sometimes. I feel safe by having it. If I fall someplace and no one is around, I can get help. It was tested when I first got it and Medical Guardian got back to me quickly. I wear it around my neck, but I try to be careful anyway.

The only problem that I had with Medical Guardian was in the testing. I found that I had to hold the button down for 10 seconds to get a response. Also, they sent a form out that required to be filled out, which I did and sent back. A few weeks later, they said I didn’t send it back. I took a partial photostat of the one that I had sent them and sent that back to them. A couple of weeks later, they said I didn’t send anything back. I finally said I would quit messing around with it and filled the thing again and mailed it back. It’s okay now.

My husband had a stroke and when I was going back to work, he was gonna be by himself. I needed to know he was protected. I also needed to make sure that when people weren’t here checking on him and if he fell, he would be okay. When I called Medical Guardian to check on their product, the gentleman that I spoke to gave me all the information I needed to know. He was very helpful and he said the right things. I got it right then and I didn't check anybody else. But I only wanted the device for three months, so I'm gonna send it back. My husband is doing better now and he says he doesn’t need it. But other than that, our experience with Medical Guardian has been great. We’ve never had to use it, thank God, but it has been a life-saver when I started back at work on the 1st of March.

I had about three spills, and they were not nice because I could not get up. The last one, I had a spill in the bathroom and I was laying in there -- I was there almost overnight. So, that was when my daughter and granddaughters lined it up. Medical Guardian works well, and I wear it all the time. At nighttime, it blinks. I live by myself and I feel better now. I can push that and I get somebody. I tested it with somebody recently, and the response was clear. I was impressed. I'm a World War II veteran and I got a lot of electronics inside me, and this device fascinates me. The experience made a believer out of me.

My daughter decided to get me the Medical Guardian. I like that it's something that gives me some protection.

I was taking little falls. My daughter thought it would be best that I would have something to reach somebody quicker. She got me a Medical Guardian. I don’t wear it at night, but I got it right there by my bed, an extra pillow that I put it on, just in case. But when I get up at night I do put it on all the time. I had knee surgery last October too and I just wanna make sure in case I make a tumble. Outside of that, it’s worked well for me. But I’ve never had to actually call them and tell them they needed to come out because I’ve been well enough to get up. My daughter just thought it may be safer. Medical Guardian has always answered it if it went off even when I didn’t need it.

I had fallen and I was afraid that I would fall on the steps going to the basement and I would need a medical alert device. My husband purchased one for me and having Medical Guardian, I feel greatly secure. The device is thick, but I put it inside of whatever I have on and I think it works. It’s better for me because it is on the heavy side. But it’s really good.

I broke my leg and was in the hospital. At that time, I was very weak because I couldn’t walk. I thought it would be a better thing for me to get a medical alert device because I was at home by myself. I wanted it in case of an emergency, I would have a way to call someone. Everybody at Medical Guardian was always friendly to me. Their rep made sure my device was hooked up right and they tested it and everything. It was a very simple interaction and I liked that about it. They just said to push the button, hold it, and release it. And then, they'd see and call me back.

I have the Medical Guardian necklace and one of my daughters picked it out for me. Because of my age, my daughters kept yelling at me, which made me want to get a medical alert device.

I’m 93 and I live alone. My kids are nearby, but not in my house with me. My daughter helped me pick out my medical alert device and we got one from Medical Guardian. I wear it around my neck and it's okay. My daughter tested the device while I was in the room and so far, their response was fine. I'm relived that now, help is available should I need it. My health is good, but it’s full of arthritis and there’s the fear of falling all the time.

I'm 86 and my husband just died. My Medical Guardian works just fine. I have been testing the device and customer service responds well. Somehow, it got pushed one time and it wasn't for alarm. I've never had to use it for that. Customer service was very good.

I had fallen a couple of times and I'm 85, so my son wanted me to have a Medical Guardian. The device still keeps flashing.

I fell one day and I was okay but it gave me the reality check that I was here by myself and that I needed something a little more secure to protect me so I can get to a quick button to contact for help. I did my research and I went through all the medical alert brands. There was a website where they gave a rating for each one and Medical Guardian was one of the top-rated ones. They had good ratings with their response times and people seem to be very satisfied with the coverage. So, I thought I would try. Price-wise, it was a little bit higher than some of the rest, but then, the other brands had contracts. It was a plus with the no contract. I still got a deal on mine but I was willing to pay for that.

On January 12th, I passed out and I wasn't coming to. My husband's memory is going and he can't use a cellphone anymore. He's forgotten how to. We live in a gated community and he took the car, went to the front gate, and asked them to call an ambulance. But the ambulance got to the house before he got back from the front gate, so they broke down my back door to get in. It was quite the thing, which I don't remember any of. I spent 10 days in the hospital. My family all insisted that we should have these bracelets or necklaces to call for help if needed. We agreed and got Medical Guardian.

I bought a medical device because when I have one of these spells, I have it so fast that I don't have time to go to the phone. I'm so glad I have Medical Guardian. I feel a lot safer with it.

So far, my Medical Guardian is working well. I’m quadriplegic. It's for protection when my wife isn't around. I haven't had to use it though. But it's pretty comfortable. I wear it on my wrist, around my neck and I don’t even know they're there.

Please DO NOT USE THIS COMPANY!! My family ordered my 90 year old mother this alert. She passed - we never used the product, was never activated. I called the company to explain the situation, I was told to return the equipment (I was not sent a box or a prepaid label - we paid for the return) and we would be refunded. I mailed the device back and never heard from the company. I was NEVER refunded and today I was billed for another year. I was put on hold for over an hour - when I did get through I was told the account is still active (for a deceased person) and they never received the equipment. Yes, correct this company has billed a deceased person for 2 years for a service that was not activated -Never Used. FRAUD!!!!

Company is disreputable. Do not do business with them. After my sister died I returned the equipment for a refund. After deducting a ridiculous amount for restocking and other charges they credited a big $70. I instructed the company to mail me a check as the executor of my sister's estate. Instead they credited a charge card that can no longer be accessed. After assuring me they would make good, they decided it was not worth their reputation to do so. So I guess for a lousy few dollars they are willing to have people like me write these negative reviews. Shame on them and their terrible business practices.

Very pushy when I called. Called me back & still very pushy on the sales. Decided to go with them because my elderly neighbor keeps falling. Set up was terrible! Then on the 2nd day the system failure light comes on. Called & customer service is only available during certain hours....WHAT?!?! Pushed the alert button & they couldn’t hear me but I could hear them...Finally he heard me & I told him we were experiencing problems with the device & he said “call Customer service tomorrow, they’re closed today.” Are you kidding me? What’s the sense in paying for a device to help you if they’re not there to help you? I’ll be canceling service first thing tomorrow!

I order Medical Guardian in October 2019 and soon I realized I didn't need this service, so I waited the three months they require in order to cancel my account. On December I called them and ask for cancellation, they gave me a Return Authorization number and all the instructions about how to return the equipment. I returned everything on December 16 by FEDEX and Medical Guardian received the equipment from me on December 19 and it was signed as received. Well, my credit card is still being charged every month until today March 2020. No matter how many phone calls to Medical Guardian I do and how many disputes I have to go through every month with my credit card company, they continue charging my credit card. This is the worse situation I ever had in my entire life with any company. They have not respect for the customer, they only want to take your money.

Purchased the Medical Guardian for my uncle. Attempting to make a test call like the instructions recommend to do and the only thing I get is a “call in progress” message for 3 mins and then it stops. Attempted to make the call 4 times and still nothing. There is no 24 hour care service where we can speak to someone on how to fix the problem either. They close at 5pm pst. What good is this device if the call doesn’t go through nor do we get a call back from an operator like the start up pamphlet suggests if the call fails to go through.

Medical Guardian sales is very pushy. Do not give them your phone number! Once they have your number they constantly call, even months after your original contact. They use a local prefix to trick you into answering, by trying make you think that it is a local number. They do not identify themselves on my phone, again to try to trick me into answering. I told them in no uncertain terms not to call again. I would not buy their product now even if I wanted it. I decided against their product mainly because of their marketing practices.

I needed a some assistance with my ailing parents and Medical Guardian had good reviews. In practice it was a terrible choice. We paid for the freedom guardian and 12mo service in advance. The setup was difficult and time intensive. Any attempts to resolve issues were met with excessive wait times and "wrong dept" responses. They were unable to get prorated refund and when the 12 mos were up, Medical Guardian continued with calls for them to return the freedom guardian that they had purchased and paid for in advance.

I subscribed to Medical Guardian a few years ago for my then 72 year old Mom. My Mom had an emergency last Friday and pushed the button on her necklace and on the mobile unit and neither worked. She called me breathless and very upset. Luckily I was able to get to her apartment and take her to the emergency room myself. I am so very disappointed.

Freedom Guardian is misleading the public in every way possible. Constantly, we see that our device has not been updated for 13 + days or more (latest that we saw) and no GPS tracker info on my elderly father. This is why we bought the device (watch) at 99.00 plus tax. They stated that ATT is crappy service (being their excuse to get out of whatever onus they have on protecting my father with this medical device). They constantly take our payment monthly of 44.95, yet say that the ATT service is bad (so why did they sell us this service). We've had it about a year and are finally ending the service. I tried to call them yesterday.

Medical Guardian recent had a firmware failure which has left my mother without service for 4 days and counting. They provide no technical support on weekends or evenings for their devices so it is misleading for them to tout a 24/7 emergency service when they have a system failure which causes their devices to stop working. I purchased the watch without the frills as my mother is 81 and a non-sophisticated user. In spite of this over this last weekend her device, including the call button, failed in a huge way and though I tried every avenue the company provides for contact I was unable to reach technical support to report this issue.

12-7-19-The system worked!!! Jerry's mom (91 years old) had chest pain while she was showering. Jerry and I were at our grandson's Christmas program. Mom pressed her button and even though dad was home he is deaf even with his hearing aids. The EMTs arrived and got the keys out of the lock box on the solar electrical box and entered the house. They whisked mom to the hospital and one staff member stayed with dad (93 years old) until we were reached and our son could pick him up and take him to the hospital. We met mom at the hospital when the ambulance arrived. They sent her to the catheterization lab within 15 minutes of our arrival and stented a major artery in her heart.

I ordered the device for my 75 year old father. The sales pitch she. I was on the phone with them. Was great until I received the device. We had it overnighted to us because my mother had just passed away, Received the device on a Friday. Tried to activate. They said, "Oh it doesn’t work in your areas. It’s a 3G." Don’t you know if the device lol work in the area you send it to? They don’t. Buyer beware. They offered to ship a 4G device but after I was lied to I just cancelled. Great marketing and sales. Horrible customer service and knowledge of product, I do not recommend!

When trying to cancel my subscription and return the equipment I was told by Jamel in Customer Service that I had until the end of November and that my account would not be charged. I then got an email from Medical Guardian showing that they had charged my card for 3 months of service. When I called to question the charge I was told by a very rude woman (I wish I had gotten her name but she was difficult to understand) that because my equipment had not yet been received my account was charged. I explained that was told I had until the end of November. She did not care that I was told that and refused to stop the payment charge.

When trying to cancel my service, I have continued to be charged for 2 months. I have received CS agents who have been rude, talked over me, and made empty promises. As of today, I still haven't received cancellation paperwork necessary to cancel services and am still being met with rude people.

My mother fell a couple of years ago. I decided to use Medical Guardian to protect her from future falls and to get automatic assistance if she were to be unconscious. I selected a service with fall monitoring. She has diabetes and has passed out several times from low blood sugar. A year after getting the service, she passed out but no one was notified. I called and was informed the necklace may not be working properly. A new necklace was sent out.

I am a social worker, that provides home health services. Part of my job is to help patients locate a medical alert. I was with a family about 12 days ago and called medical guardian. We got info and I left Medical Guardian contact info and sales rep with family. I left out of country on vacation for 10 days. Upon my return my work cell had about 22 missed calls from this company. I made the mistake of offering my cell as a contact. 22 missed calls. I can’t imagine what the elderly patients deal with when they get hold of a potential customer. I was so turned off by this, I contact the family to let them know and they went with a different company. I won’t recommend them again.

I paid Medical Guardian LLC $104.85 when I started the service on 06/21/2019. My husband received an alert service through the V.A. so I returned the unit and it was received by them 08/05/2019. I didn't receive a refund so contacted them and was told that the $53.60 I was owed went to a restocking fee and toward the original shipping fee that was suppose to be free. Be sure to read the very long disclaimer and don't count on getting a refund when you discontinue service.

The rate was reasonable for the initial 6 months. Fortunately never had to use the device. My mother moved to Assisted Living a week after being charged on my credit card for the upcoming 6 month. I returned the equipment by UPS at $30. I verified it was received 10 days later. When I contacted Medical Guardian billing, I was told it would take up 30 days to post prorated refund and it would be less $50 for restocking. Yikes! So inefficient and the restocking fee is extremely high!

I have Medical Guardian's device that goes around the neck and a bracelet. So far, my experience with them have been good.

I used my Medical Guardian device once or twice and their people reached out to me very fast. I was satisfied 100% with it. But I sent my device back because I couldn't afford it. I have a heart condition and I might be going for some serious heart operation. I am not gonna be around much and I have my whole family watching me when things happen. The device was great though.

They start charging you as soon as the unit has arrived. This was a gift I ordered in advance. They told me it will NOT be charged till activation - as the other good companies operate their business. No, I was automatically billed the $30 monthly fee. When I called to cancel, I was told I could not cancel (even if it is still in the box unopened) till it was returned. IT’S NOT EVEN ACTIVATED. WHAT AM I PAYING FOR? SCAM. I paid for this product. But I couldn’t cancel?? And was getting charged before even activated. Bad customer service. The man I spoke with at the cancellation department was so rude. Basically laughing at me. WARNING- DO NOT GO WITH THIS COMPANY. THEY DO NOT CARE. I am not just a upset customer but this is just a bad company to deal with. They were just outright rude on the phone.

I have had a heart murmur for a long time. Since I now live alone, it was a good thing for me to have something. I’m quite independent. I have two children but my daughter lives in Mississippi and my son lives in Utah. I've had my Medical Guardian for a while now and my experience has been fine. Customer service was satisfactory.

I was under chemotherapy and I couldn't be left alone. Having Medical Guardian makes my kids feel better but I don't really need it. I have their device that only works at home and it only works a short distance from the home base. One time that I called Medical Guardian, it was fine except they didn't ever call my emergency service. We had to call the ambulance ourselves. It took half an hour to get here. I needed them and they did not perform. I would not have the device if it wasn't for my kids. I wouldn't recommend it.

I've been in and out of the hospital and I got high blood pressure. I got a medical alert device from Medical Guardian and it's kinda nice. I'm heading up the hills by myself in my four-wheel drive. I'm going up to a little ghost town up there and I'm thinking if I had a medical problem up there, I could push the button and talk to somebody through a satellite. That makes me feel pretty good. I got the mobile with me. I got the button you wear around your neck that's on a lanyard thing, but I left it at home. But I got the little one that sits in the battery stand. The Medical Guardian team has been good. I've done pocket calls a few times. I don’t like wearing that stuff on my belt so I got it on my front pocket and my pocket called a time or two. My experience has been very good.

My daughter-in-law, who takes care of our finances, suggested Medical Guardian. So we said, "Okay, we'll try it," and we liked it. Everything went fine when we needed a rep. Also, when my husband was in the hospital and I was home alone, I used the device around my neck like if somebody was trying to break in. I'm very grateful to have Medical Guardian.

I ordered the Medical Guardian system and received it yesterday, 22 August. I did NOT get the service agreement I am supposed to sign and return. Plus, the lock box with the 4-digit code will NOT open. I will be returning the unit today. I am totally disgusted with Medical Guardian and will find another medical alert system.

I’m doing fine with Medical Guardian. I got a medical alert device because I’m here by myself most of the time. And since using it, I feel safer. I checked my device on purpose to make sure it was working, and it went okay. I turned it off really quickly because they were gonna send somebody out here, and I didn't need anybody. My device is okay. I feel naked if I don't have it on. When I take a shower, I take it off. And I put it back on as soon as I get out of the shower. I have a handicapped shower. They say you could get it wet, but I’m afraid I’d get it too wet. I'm satisfied with it.

This watch, a mobile unit, uses AT&T cellular service to dial out to the Mobile Guardian Call Center, and to receive voice calls and messages. The watch, which loses its charge quickly, must be charged at 100% with a strong cell service to work. No or low AT&T service at peak times in my area, because Verizon owns all the towers where I live, and no connection to the Call Center at any time. Know that the watch face is about 2x2.5 inches square and about .5 inches thick. It is suitable for a large wrist, but sits heavily and awkwardly on a small woman's wrist. The watch does not include a fall detection service either, so if you trip and fall, and hit your head, you are out of luck.

My daughter got Medical Guardian for me because I was getting real weak and wobbly. I live by myself and she thought that it would be the best thing for me to have it. I feel good about having Medical Guardian because I know if I ever need help or if I fall, then I don’t have a problem because I don’t carry my phone with me all the time. I’ve already told my sister-in-law about Medical Guardian. She falls a lot so she needs one. I think they got it through her insurance. She’s on a different insurance than what I’m on.

I was falling frequently so I got a medical alert device. One time I tried to call Medical Guardian and it took forever to get through.

Since using Medical Guardian, I have a sense of security in case I fall. I got the medical alert device because of my age and my instability. I tend to lose my balance. My experience with the Medical Guardian’s team has been fine. I try to check-in once a month. Sometimes I forget, but when I do check-in, everything goes fine. I would recommend Medical Guardian.

I’ve had the medical alert device from Medical Guardian for two years. I got a button that I wear and if I fall, I could push it. The experience has been very good and I’m satisfied with it.

After I fell, my kids got me a Medical Guardian and I've had it for a good year. I wear it all the time, and I like it. One day I was dusting and I hit it, and I know it works. They came and asked if they could help me. They were very nice. All in all, the Medical Guardian device is a worthwhile thing and I would recommend it.

My son is paralyzed on the left side and he falls a lot. And when he falls, he can’t get back up. So he needs something that would get somebody over there to help him get up. We set up the device from Medical Guardian to where if he pushes the button, they ask him if it’s an emergency and he just tells them to call me, the hospital or an ambulance, or he gives them a directive as to what to do. So far, he used it five times and if he would call the ambulance, it would be there within 10 minutes. If he'd call me, it'd take 30 minutes because I’m on the other side of town from him. But if he was not hurt, he would rather me come and help him than go to the hospital.

I wear my Medical Guardian all the time and I know somebody’s gonna answer me. Sometimes, on accident, I touched the one on the table and they answer right away. They ask me, “Are you alright?” And I say, “I’m sorry, I just touched it, but I’m fine." I will recommend them

I had been thinking about getting a medical alert device because I live alone by myself. I’m 62 and I fell in my bathroom not too long ago. Later this year, I slipped and tore down the shower curtain. Thank god, the curtain wrapped me up where I didn’t hurt myself. I also have health problems and COPD that’s why I wanted to deal with Medical Guardian. I only had to use it once since having it. I couldn’t breathe and I was really ill. My son pressed the button, ‘cause I showed him what to do. He called the ambulance, spoke with them, and the ambulance came ‘cause I had passed out in my bedroom.

I’m in the retirement community and a senior citizen, and my children thought it would be best if I had a medical alert device if I fell. They got me the Medical Guardian and I'm great with it. Somebody called me and said that for a couple dollars more a month, they're gonna send me a new one that if I fell down and I couldn't push the button, it would go off automatically. And I told them that was great.

My husband was ill from 2010 to 2011 and I stayed in the hospital with him 24/7. By the time I lost him, my legs had atrophied, so, I'm walking with a walker. I had Life Alert but they let me walk around in this house for six months with no service. They knew it and they didn't bother to call me. So, I tried to get rid of them last December but they told me I had a contract. I was sick and I forgot to get rid of it so now, I'm stuck for another year but I'm going to get rid of them in December. I got the Premium medical alert from Medical Guardian. It’s in the house and out. Their team is persistent and interacting with them was extremely good. I asked Medical Guardian to take the fall alert feature off and they did. They’re so much better and it’s working really good.

I ordered Medical Guardian for my mother after surgery for a broken hip. She doesn't mind wearing the pendant. Recently, however, the pendant fell off the cord and, after trying a few times, my mother couldn't get it back on. I spoke to Customer Service by chat (the rep was Princess) and was told that I needed to add the $5.99 a month insurance or pay $50 for a replacement (I was unaware of this fee). That was it. Period. No exceptions; no first time replacement free; no help at all. I was very unhappy to be penalized for the lack of durability in their equipment.

We purchased the Freedom Guardian for my step-father, who is 82 years old, and the medical alert system seems to be working well. The watch does not provide accurate current weather or forecasting information, however. We live in the SW desert and the watch currently claims the temperature is 85F whereas it is in fact 105F! We spoke extensively with the customer care operator and also with his supervisor about this problem. Both said that the weather feature is not really an important feature. They were neither able to resolve the problem nor were they willing to exchange the watch for one with a working weather feature. My step-father decided to keep the watch, but we are nonetheless disappointed. It makes him less eager to wear the watch, which is indeed a shame.

I’m alone and I’m 89, and my daughter thought maybe I needed something. She heard a Medical Guardian advertisement and she got me a medical alert device. My device is all right. I test it once a month and Medical Guardian's response is fine. Medical Guardian is expensive, but it's worth it.

Called at the beginning of June to cancel service and to remove the billing information from account. The representative tried to offer a discount, but I told him that my mother never used or turn on the unit the whole year she had it and my daughter was moving in. He said I had to return the unit with bracelet and necklace plus insure it, but no rush because service was good until the 22nd. Fortunately, I gather equipment and mailed it certified, which Medical Guardian received on June 14th. I confirmed the delivery and then called again to confirm cancellation of my account and to remove my credit card information.

I’m 90 years old and my kids were afraid that I might fall and they wanted me to have a medical alert device. I keep my Medical Guardian around my neck and I’m satisfied with it.

I’m old plus my kids thought I needed a medical alert device. My Medical Guardian works fine. And I'm confident that I got the pendant if I need it. The Medical Guardian team is very friendly and they help me out.

I feel safer having my Medical Guardian device. I had a stroke in 2016, so I decided to get it. I had it installed but I never had to press anything because I haven't had an emergency since then.

My brother insisted that I get a medical alert device since I live alone. I saw Medical Guardian's ad and I called them. I test the button every month, and the response I get is fine. I have three things that I check. I check them all at the same time, and it goes very quickly.

My daughter got a Medical Guardian device for me, and it’s doing okay. I haven’t had to use it yet but it makes me feel a little safer because I’m wearing my bracelet. It's comfortable to wear, too. I would recommend it to a friend.

I have a problem with my balance and my family and I are afraid of me falling. I also live alone and that’s why I wear Medical Guardian's alert device. I’ve been in this neighborhood for years and it’s not the best one, so I just stay alert and I keep the device with me at all times. I use the Home model and so far, my experience with Medical Guardian has been wonderful. One time, I had the device on in bed and I must have rolled over on it because I keep it around my neck. I was awakened by the speaker when their rep called my name. She asked me if I needed help and I apologized because I didn't need any. Other than that, I haven’t had to use it.

Two of my children bought me a Medical Guardian device. They're feeling more secure that I have it. I'm wearing it because they paid for it. If they stop paying for it, I'll send it back. Wearing it is okay but people say it looks like a watch. You have to wear another watch with it if you want to see the time. But I'm not dissatisfied with it. I used it once and it worked. It was an emergency situation and the response time was fine.

I have scoliosis. I need a little help. And my daughter was afraid I'd fall somewhere. She got me a medical alert device from Medical Guardian. I've had to be by myself some lately. And it's reassuring to have that. Several times, I've accidentally leaned against something. And I had one call from the Medical Guardian team where I asked them to call my daughter. They quickly got back to me. They're always very nice, too.

I live by myself and my legal guardian contacted Medical Guardian for me. I got their medical alert device and I wear it on my neck. Having it makes me feel safer and when I tested it, their response time was good.

My daughter got a medical alert device for me because I slipped in my bedroom. I didn't really fall. I just gently slid down the side of the bed, but I spent eight hours on the floor because the medical alert system in my apartment had been turned off without them telling me. My daughter's cat used to pull on the string and call the EMTs. The whole system was disconnected so that that wouldn't happen. I moved in but the medical alert system was not reset. Even though I was able to trigger it on my way down, I had no telephone near me. I couldn't get up. I spent 23 days in the hospital.

I had fallen a couple of times and the last time I fell, I broke my hip. I got a Medical Guardian device and I usually wear the bracelet if I’m home alone or if I go out. I feel okay with having it. So far, I have not used the device which is a good thing. Even though I have not used it, I feel safer knowing that it’s there. I have a tendency to fall. But I haven’t tested my device in quite a while just because I forget about it. I need to do that.

We looked up places offering medical alert devices and found that Medical Guardian had such a good rating. I have both devices that are worn on the neck and on the wrist and I've been feeling secure since. I had to use the device once and the reps responded very well. I'm glad I have Medical Guardian.

I live alone and I had a hip replacement, and I had also dislocated my hip once. I got a medical alert from Medical Guardian, and I felt secure when I was wearing it all the time. I have it by my bed now. I don’t really use it during the day. I did wear it continuously for several months till I got more mobile. But I really didn’t like wearing it because the cord was way too long for me. If I were to get another one, I would get one that I can take with me when I go out for a walk. Other than that, I had one instance when I had to use it. I dislocated my hip the second time, and I had it on, I also had the cellphone in my pocket, and I got very good response on that.

My father-in-law is in his 90s. And he’s fallen before and even though he lives in an apartment in our house, he could fall, and we wouldn’t know even if we were home. He’s not in our living space although he’s feet away but has his own space. I went to our senior center and asked them for a list of medical alert providers and the one that we got for my father-in-law is a watch from Medical Guardian. It’s the watch one where you can leave the house, and it looks nicer than those little bands.

My husband died last summer and I went back to Kentucky. I was in a big house with a basement and an upstairs. I was there by myself getting ready for a sale and I thought I could fall down these basement stairs and no one would know for days. So, that precipitated my getting the Medical Guardian alert device. I first heard about it on Facebook. It was rated a 5 and better than a lot of others. I also got a very good deal for the first year where I got two months free, and I paid the year in advance.