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About Medical Guardian
Medical Guardian offers medical alert devices and monitoring services. Its products include wearable mobile devices and home-based systems with optional fall detection. The company was established in 2005 and is based in Philadelphia, Pennsylvania.
Pros & Cons
- 24/7 professional monitoring
- GPS capabilities
- Smartwatch options
- Companion app
- Some upfront costs
- No free trial period
You can customize a Medical Guardian system with a range of devices for at-home or on-the-go use. Upfront fees are required for some products, but you can get a discount if you opt into an annual billing cycle.
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Reviewed April 29, 2020
My husband had a stroke and when I was going back to work, he was gonna be by himself. I needed to know he was protected. I also needed to make sure that when people weren’t here checking on him and if he fell, he would be okay. When I called Medical Guardian to check on their product, the gentleman that I spoke to gave me all the information I needed to know. He was very helpful and he said the right things. I got it right then and I didn't check anybody else. But I only wanted the device for three months, so I'm gonna send it back. My husband is doing better now and he says he doesn’t need it. But other than that, our experience with Medical Guardian has been great. We’ve never had to use it, thank God, but it has been a life-saver when I started back at work on the 1st of March.
Reviewed April 29, 2020
I went through all the reviews and different things, and the Medical Guardian device seemed to do most of the things that I wanted in particular. But their GPS aspect has a worldwide coverage. It wasn't just at my house and that was the big thing I saw that I liked. I've tested my device with them and they responded. And so far, I'm very pleased with the device. I put the button around my neck and stick it in my pocket. The device itself is inobtrusive and the hardest thing is remembering to put it on in the morning. But I'm pretty good about that.
Reviewed April 28, 2020
My daughter decided to get me the Medical Guardian. I like that it's something that gives me some protection.
Thank you for your review. We're glad your daughter made the right choice. We truly hope that it provides the protection you need.
We see that you rated us 3-stars and would love to assist you in any other way if you found our service to be unsatisfactory. Please let us know!
Thank you for choosing Medical Guardian!
- The Medical Guardian Team
Reviewed April 28, 2020
I broke my leg and was in the hospital. At that time, I was very weak because I couldn’t walk. I thought it would be a better thing for me to get a medical alert device because I was at home by myself. I wanted it in case of an emergency, I would have a way to call someone. Everybody at Medical Guardian was always friendly to me. Their rep made sure my device was hooked up right and they tested it and everything. It was a very simple interaction and I liked that about it. They just said to push the button, hold it, and release it. And then, they'd see and call me back.
At first, it was okay to have and I felt more secure having it. If I go to the bathroom, I would take it in there with me. But it's kinda heavy for me on my neck and I thought it was a little gawky around it. I didn't wanna go outside with that big thing on me and I would have to hide it. I kept it plugged in. But I have recommended it to someone else out of the sense of feeling more secure.
Reviewed April 28, 2020
I’m 93 and I live alone. My kids are nearby, but not in my house with me. My daughter helped me pick out my medical alert device and we got one from Medical Guardian. I wear it around my neck and it's okay. My daughter tested the device while I was in the room and so far, their response was fine. I'm relived that now, help is available should I need it. My health is good, but it’s full of arthritis and there’s the fear of falling all the time.
Reviewed April 28, 2020
I have the Medical Guardian necklace and one of my daughters picked it out for me. Because of my age, my daughters kept yelling at me, which made me want to get a medical alert device.
Reviewed April 28, 2020
I was taking little falls. My daughter thought it would be best that I would have something to reach somebody quicker. She got me a Medical Guardian. I don’t wear it at night, but I got it right there by my bed, an extra pillow that I put it on, just in case. But when I get up at night I do put it on all the time. I had knee surgery last October too and I just wanna make sure in case I make a tumble. Outside of that, it’s worked well for me. But I’ve never had to actually call them and tell them they needed to come out because I’ve been well enough to get up. My daughter just thought it may be safer. Medical Guardian has always answered it if it went off even when I didn’t need it.
Reviewed April 28, 2020
I had fallen and I was afraid that I would fall on the steps going to the basement and I would need a medical alert device. My husband purchased one for me and having Medical Guardian, I feel greatly secure. The device is thick, but I put it inside of whatever I have on and I think it works. It’s better for me because it is on the heavy side. But it’s really good.
Reviewed April 28, 2020
I had about three spills, and they were not nice because I could not get up. The last one, I had a spill in the bathroom and I was laying in there -- I was there almost overnight. So, that was when my daughter and granddaughters lined it up. Medical Guardian works well, and I wear it all the time. At nighttime, it blinks. I live by myself and I feel better now. I can push that and I get somebody. I tested it with somebody recently, and the response was clear. I was impressed. I'm a World War II veteran and I got a lot of electronics inside me, and this device fascinates me. The experience made a believer out of me.
Reviewed April 27, 2020
On January 12th, I passed out and I wasn't coming to. My husband's memory is going and he can't use a cellphone anymore. He's forgotten how to. We live in a gated community and he took the car, went to the front gate, and asked them to call an ambulance. But the ambulance got to the house before he got back from the front gate, so they broke down my back door to get in. It was quite the thing, which I don't remember any of. I spent 10 days in the hospital. My family all insisted that we should have these bracelets or necklaces to call for help if needed. We agreed and got Medical Guardian.
My husband fell out of bed last week and hurt the muscles or ribs on the left side of his chest. He landed facedown next to the bed. And I thought he said he hit his head. He said he didn't do that. But I heard him hit the floor. I was asleep and that woke me up. I was very concerned so I used the medical alert button. They called our son and he told them to get the ambulance. My husband was dressed when the paramedics arrived and he talked to them, but he refused to go to the hospital.
Their reps were quicker than I thought. We have an ambulance station a block from the house and it seemed to take forever for the ambulance. I found out they came from a different section in our county, which means the ambulance that was close was already out on a job. They had to get one from further away so that delay was because of the situation with the ambulances, not with the Medical Guardian. I have no problem with them at all. When one of our buttons got pressed, they called and they were very polite and nice that it was an accident.
Reviewed April 27, 2020
I'm 86 and my husband just died. My Medical Guardian works just fine. I have been testing the device and customer service responds well. Somehow, it got pushed one time and it wasn't for alarm. I've never had to use it for that. Customer service was very good.
Reviewed April 27, 2020
I had fallen a couple of times and I'm 85, so my son wanted me to have a Medical Guardian. The device still keeps flashing.
Thank you very much for your review. We're sorry to hear that you've fallen a couple of times and we certainly hope you're okay! We're glad you got the Active Guardian. It is normal to flash every so often to let you know that it is on and working, ready to call for help.
We see that you rated us 3-stars and would love to assist you in any other way if you found our service to be unsatisfactory.
Thank you for choosing Medical Guardian!
- The Medical Guardian Team
Reviewed April 27, 2020
I bought a medical device because when I have one of these spells, I have it so fast that I don't have time to go to the phone. I'm so glad I have Medical Guardian. I feel a lot safer with it.
Reviewed April 27, 2020
I fell one day and I was okay but it gave me the reality check that I was here by myself and that I needed something a little more secure to protect me so I can get to a quick button to contact for help. I did my research and I went through all the medical alert brands. There was a website where they gave a rating for each one and Medical Guardian was one of the top-rated ones. They had good ratings with their response times and people seem to be very satisfied with the coverage. So, I thought I would try. Price-wise, it was a little bit higher than some of the rest, but then, the other brands had contracts. It was a plus with the no contract. I still got a deal on mine but I was willing to pay for that.
When I asked the Medical Guardian guy about it, he told me to try the one around the neck. I got that but I might have made a mistake and I probably should've gotten the wrist one. It's very accessible and I love the whole setup. But every now and then, I run outside and I don't particularly want to advertise it. The watch would have been more accessible but I'll consider that in the future and find out how much it is. Other than that, I'm happy with Medical Guardian.
Reviewed April 27, 2020
So far, my Medical Guardian is working well. I’m quadriplegic. It's for protection when my wife isn't around. I haven't had to use it though. But it's pretty comfortable. I wear it on my wrist, around my neck and I don’t even know they're there.
Reviewed April 13, 2020
Please DO NOT USE THIS COMPANY!! My family ordered my 90 year old mother this alert. She passed - we never used the product, was never activated. I called the company to explain the situation, I was told to return the equipment (I was not sent a box or a prepaid label - we paid for the return) and we would be refunded. I mailed the device back and never heard from the company. I was NEVER refunded and today I was billed for another year. I was put on hold for over an hour - when I did get through I was told the account is still active (for a deceased person) and they never received the equipment. Yes, correct this company has billed a deceased person for 2 years for a service that was not activated -Never Used. FRAUD!!!!
Thank you so much for your feedback. We truly value it. Firstly, we're sad to hear about your mother's passing. Please accept our condolences. In regard to the billing issue, we can handle this in a private message as we will need your account details. Thank you!
- The Medical Guardian Team
Reviewed March 20, 2020
Company is disreputable. Do not do business with them. After my sister died I returned the equipment for a refund. After deducting a ridiculous amount for restocking and other charges they credited a big $70. I instructed the company to mail me a check as the executor of my sister's estate. Instead they credited a charge card that can no longer be accessed. After assuring me they would make good, they decided it was not worth their reputation to do so. So I guess for a lousy few dollars they are willing to have people like me write these negative reviews. Shame on them and their terrible business practices.
Thank you for your review. We have successfully refunded you on that charge card. If the account for that card has been since closed, your financial institution should be able to refund you via check for it. Thank you.
Reviewed March 9, 2020
Very pushy when I called. Called me back & still very pushy on the sales. Decided to go with them because my elderly neighbor keeps falling. Set up was terrible! Then on the 2nd day the system failure light comes on. Called & customer service is only available during certain hours....WHAT?!?! Pushed the alert button & they couldn’t hear me but I could hear them...Finally he heard me & I told him we were experiencing problems with the device & he said “call Customer service tomorrow, they’re closed today.” Are you kidding me? What’s the sense in paying for a device to help you if they’re not there to help you? I’ll be canceling service first thing tomorrow!
Thank you for your review. We apologize for any frustration this may have caused you. We would like to clarify that our Customer Service Department is open from 9am-8pm Monday through Friday, and 9am-5pm Saturday. Our emergency response operators are there 24 hours a day/7 days a week to respond to emergency alarms/tests. It looks like you spoke to one our agents yesterday morning who resolved the issue. We would be happy to provide assistance should you have any additional questions.
- The Medical Guardian Team
Reviewed March 4, 2020
I order Medical Guardian in October 2019 and soon I realized I didn't need this service, so I waited the three months they require in order to cancel my account. On December I called them and ask for cancellation, they gave me a Return Authorization number and all the instructions about how to return the equipment. I returned everything on December 16 by FEDEX and Medical Guardian received the equipment from me on December 19 and it was signed as received. Well, my credit card is still being charged every month until today March 2020. No matter how many phone calls to Medical Guardian I do and how many disputes I have to go through every month with my credit card company, they continue charging my credit card. This is the worse situation I ever had in my entire life with any company. They have not respect for the customer, they only want to take your money.
Thank you for your review. We would like to apologize if this has caused you any frustration. We have up to 30 days to process the cancellation of the account from the day that we receive the device back in our warehouse and looks like your monthly bill was set to be drafted within those 30 days. Your account has already been cancelled and you have charged back the payment other two payments. The account is cancelled and there is no further action necessary.Thank you.
- The Medical Guardian Team
Reviewed Feb. 8, 2020
Purchased the Medical Guardian for my uncle. Attempting to make a test call like the instructions recommend to do and the only thing I get is a “call in progress” message for 3 mins and then it stops. Attempted to make the call 4 times and still nothing. There is no 24 hour care service where we can speak to someone on how to fix the problem either. They close at 5pm pst. What good is this device if the call doesn’t go through nor do we get a call back from an operator like the start up pamphlet suggests if the call fails to go through.
Hello Leila, thank you so much for your review. We apologize if you experienced issues with testing the device. It looks like you spoke to two of our agents yesterday (2/18/20) and you were able to successfully test the device and update the account information. If there are any additional questions, comments, or concerns please let us know. Thank you for choosing Medical Guardian!
Reviewed Feb. 5, 2020
Medical Guardian sales is very pushy. Do not give them your phone number! Once they have your number they constantly call, even months after your original contact. They use a local prefix to trick you into answering, by trying make you think that it is a local number. They do not identify themselves on my phone, again to try to trick me into answering. I told them in no uncertain terms not to call again. I would not buy their product now even if I wanted it. I decided against their product mainly because of their marketing practices.
Thank you for your review. We greatly appreciate your feedback. We apologize if you believe that we have called you repeatedly and that caused you any frustration. Our goal is to protect senior citizens and provide peace of mind with our devices. Thank you again and have a great day!
Reviewed Feb. 3, 2020
I needed a some assistance with my ailing parents and Medical Guardian had good reviews. In practice it was a terrible choice. We paid for the freedom guardian and 12mo service in advance. The setup was difficult and time intensive. Any attempts to resolve issues were met with excessive wait times and "wrong dept" responses. They were unable to get prorated refund and when the 12 mos were up, Medical Guardian continued with calls for them to return the freedom guardian that they had purchased and paid for in advance.
Close to the end of December they told us we would continue to be charged until "letters of cancellation" were received. This took another 10 days to receive via email, even then the paperwork had the wrong names. They told me to scratch out the name and print the correct name, have signed and return. They continue to call about the equipment but concede that we did purchase the equipment but the still need to be paid for the time until cancellation was received. This seems to be another example of a company that preys on the most vulnerable members of our society using tactics of fear and threats of collection for services not provided. My advice is to avoid this company at all cost.
Hello David, thank you for your review. We greatly appreciate your feedback. We are going to send you a private message to get more information regarding the names of your parents so we can look into this issue further for you. Thank you!
Reviewed Jan. 23, 2020
I subscribed to Medical Guardian a few years ago for my then 72 year old Mom. My Mom had an emergency last Friday and pushed the button on her necklace and on the mobile unit and neither worked. She called me breathless and very upset. Luckily I was able to get to her apartment and take her to the emergency room myself. I am so very disappointed.
Hello Carol, thank you for your review. We're very sorry to hear that your mother's device was not working when your mother needed it most. We take these situations very seriously and our top priority is to ensure that all of our customers are protected. We'd definitely like to look deeper into your issue and present a resolution to you along with performing some tests to ensure that it works. We will take a look at what might have happened, offer a solution, and reach out to you. Thank you again.
Reviewed Jan. 21, 2020
Freedom Guardian is misleading the public in every way possible. Constantly, we see that our device has not been updated for 13 + days or more (latest that we saw) and no GPS tracker info on my elderly father. This is why we bought the device (watch) at 99.00 plus tax. They stated that ATT is crappy service (being their excuse to get out of whatever onus they have on protecting my father with this medical device). They constantly take our payment monthly of 44.95, yet say that the ATT service is bad (so why did they sell us this service). We've had it about a year and are finally ending the service. I tried to call them yesterday.
It took about 40 minutes for someone to answer. It routed to a backup call center who took messages and said someone would call back within 24-48 hours. I called them because my dad's watch message said 'no connection, call 911'. Unbelievable. No answer from anyone when you press the emergency button on the watch. I am furious. Needless to say I disputed the last payment we just made. I believe this company pays companies to advertise good reviews (yet you cannot see them if you click on it). I bet I could get a class action suit against this company so fast.
Hello Suzanne, thank you very much for your feedback. We have already reviewed your case and discussed with you via our social media channels that due to the issues you have been experiencing, we will issue a full refund for the total amount paid. Thank you!
Reviewed Jan. 7, 2020
Medical Guardian recent had a firmware failure which has left my mother without service for 4 days and counting. They provide no technical support on weekends or evenings for their devices so it is misleading for them to tout a 24/7 emergency service when they have a system failure which causes their devices to stop working. I purchased the watch without the frills as my mother is 81 and a non-sophisticated user. In spite of this over this last weekend her device, including the call button, failed in a huge way and though I tried every avenue the company provides for contact I was unable to reach technical support to report this issue.
Google Play Service was the cause of this software glitch and where I could not report the issue many, if not all, of their customers were left without a functioning emergency call button. On Monday, when their support team was supposed to be available I continued to reach an answering service. When I finally did receive a call back it was later in the afternoon and they told me that the only way to clear the glitch was to allow her device to drain its battery until it turns off, charge the item, and then turn it back on. This means she will go an additional 72 hours without a call button or their service.
BUYER BEWARE. You cannot boast 24/7 service if you fail to provide technical support 24/7 and their practice to save their company money may cost your loved one their life. This was a firmware issue, something they could have begun resolving on Saturday morning when it began if we could have reported it at that time to someone available with the power to address it and notify their clients there was an issue which was causing call button failures so that they could seek other avenues to protect their loved ones during the outage.
Thank you for bringing this to our attention. We greatly appreciate your feedback and value what you have to say. We would like to start off by sincerely apologizing for the difficulty getting through to us to assist you in get your mother's Freedom Guardian working. In terms of our Customer Care Department, we have limited hours but our emergency services are 24/7. We are working to expand our customers' options when the Customer Care department is closed. Additionally, we will be happy to send you a replacement device if you are willing to work with us. There are some additional accounts-specific items we would like to address as well, so we will also send you a private message. Thank you very much and have a great day!
Reviewed Dec. 24, 2019
12-7-19-The system worked!!! Jerry's mom (91 years old) had chest pain while she was showering. Jerry and I were at our grandson's Christmas program. Mom pressed her button and even though dad was home he is deaf even with his hearing aids. The EMTs arrived and got the keys out of the lock box on the solar electrical box and entered the house. They whisked mom to the hospital and one staff member stayed with dad (93 years old) until we were reached and our son could pick him up and take him to the hospital. We met mom at the hospital when the ambulance arrived. They sent her to the catheterization lab within 15 minutes of our arrival and stented a major artery in her heart.
The speed at which everyone did their part saved her heart muscle and she had minimal damage. She came home on 12-9-19 in our care and has been gaining her strength back each day. A special thanks to your Medical Guardian staff involved and for your product which saved her life. By the way, dad is now convinced that he should wear his while he is in the shower....finally. Merry Christmas and thanks to you all....you made sure our Christmas stayed merry too.
Reviewed Nov. 25, 2019
I ordered the device for my 75 year old father. The sales pitch she. I was on the phone with them. Was great until I received the device. We had it overnighted to us because my mother had just passed away, Received the device on a Friday. Tried to activate. They said, "Oh it doesn’t work in your areas. It’s a 3G." Don’t you know if the device lol work in the area you send it to? They don’t. Buyer beware. They offered to ship a 4G device but after I was lied to I just cancelled. Great marketing and sales. Horrible customer service and knowledge of product, I do not recommend!
We're sorry to hear that your mother has passed away - our deepest condolences. We sincerely apologize about your experience with regard to the connectivity of the device. We do our best to get our customers in the right device and we are sorry that the AT&T 3G coverage wasn't adequate enough to reliably use the device. We rely on AT&T maps to provide us the best information possible but occasionally some devices will still not connect. We appreciate you trying out Medical Guardian. Thank you and have a great day!
Reviewed Nov. 14, 2019
When trying to cancel my subscription and return the equipment I was told by Jamel in Customer Service that I had until the end of November and that my account would not be charged. I then got an email from Medical Guardian showing that they had charged my card for 3 months of service. When I called to question the charge I was told by a very rude woman (I wish I had gotten her name but she was difficult to understand) that because my equipment had not yet been received my account was charged. I explained that was told I had until the end of November. She did not care that I was told that and refused to stop the payment charge.
When I told her that I wouldn't use Medical in the future because of this (and I will likely need it as I have Stage IV cancer), she said "that's fine". When I told her that I was going to write a review about her customer service she said "that's ok, we don't have any bad reviews". Well I guess since that's ok, here's one. I will also tell any and everybody that I know not to use Medical Guardian because of their customer service. It's not worth it.
Thank you very much for your feedback. We will take a look into the woman you spoke with and address with her manager. We will send you a private message to discuss your specific account details and provide a resolution. Thank you so much and have a great day!
Reviewed Oct. 3, 2019
When trying to cancel my service, I have continued to be charged for 2 months. I have received CS agents who have been rude, talked over me, and made empty promises. As of today, I still haven't received cancellation paperwork necessary to cancel services and am still being met with rude people.
Thank you so much for providing feedback regarding your experience. We sincerely apologize if an agent spoke to you in a rude, interrupting manner. This is not Medical Guardian's way of doing business. We will have this addressed accordingly. It looks like your account was already cancelled and refunded. Again, thank you for taking the time to provide your valuable feedback. Have a great day!
Reviewed Oct. 2, 2019
My mother fell a couple of years ago. I decided to use Medical Guardian to protect her from future falls and to get automatic assistance if she were to be unconscious. I selected a service with fall monitoring. She has diabetes and has passed out several times from low blood sugar. A year after getting the service, she passed out but no one was notified. I called and was informed the necklace may not be working properly. A new necklace was sent out.
Three months ago, she fell in the garage and was unconscious for several hours. She almost died from the heat in the garage. It was a hot Summer day in Texas. No notifications were sent. She was found and her life was spared no thanks to this service. As a family, we purchased an Apple watch with fall detection. It will also work with a device to monitor blood sugar levels. I called to cancel my Mother's service. I explained my dissatisfaction with the service. The representative informed me I did not have fall detection as an active service. The device could do it but the service was an additional $10 a month. I was and am furious. The main reason for the necklace was fall protection. I made that clear when the service was initiated. I made it clear again when I called to complain a year ago. Neither person let me know this service was not even turned on. I believe the service was fraudulent. I know it needlessly risked my mother's life.
Thank you for your review. We are very sorry to hear about your mother's fall. We greatly value your feedback and would like to listen to the original sales call, however, we need more information on your mother's account. We're going to send you a private message to obtain this information. Thank you again!
Reviewed Sept. 29, 2019
I am a social worker, that provides home health services. Part of my job is to help patients locate a medical alert. I was with a family about 12 days ago and called medical guardian. We got info and I left Medical Guardian contact info and sales rep with family. I left out of country on vacation for 10 days. Upon my return my work cell had about 22 missed calls from this company. I made the mistake of offering my cell as a contact. 22 missed calls. I can’t imagine what the elderly patients deal with when they get hold of a potential customer. I was so turned off by this, I contact the family to let them know and they went with a different company. I won’t recommend them again.
Thank you so much for your valuable feedback. We greatly appreciate your feedback. We'd like to apologize for the amount of calls you received in this time period. We will look into the issue and address it with their manager accordingly. This is not standard practice. Thank you again and have a great day!
Reviewed Sept. 23, 2019
I paid Medical Guardian LLC $104.85 when I started the service on 06/21/2019. My husband received an alert service through the V.A. so I returned the unit and it was received by them 08/05/2019. I didn't receive a refund so contacted them and was told that the $53.60 I was owed went to a restocking fee and toward the original shipping fee that was suppose to be free. Be sure to read the very long disclaimer and don't count on getting a refund when you discontinue service.
Thank you so much for your review. We appreciate your feedback.
Reviewed Sept. 18, 2019
The rate was reasonable for the initial 6 months. Fortunately never had to use the device. My mother moved to Assisted Living a week after being charged on my credit card for the upcoming 6 month. I returned the equipment by UPS at $30. I verified it was received 10 days later. When I contacted Medical Guardian billing, I was told it would take up 30 days to post prorated refund and it would be less $50 for restocking. Yikes! So inefficient and the restocking fee is extremely high!
Thank you for your review! We appreciate your feedback in regard to this matter. All refunds are prorated based on the date that we receive the device back and are subject to a restocking fee. Thank you for trying out Medical Guardian and have a great day!
Reviewed Sept. 6, 2019
I have Medical Guardian's device that goes around the neck and a bracelet. So far, my experience with them have been good.
Reviewed Sept. 4, 2019
I used my Medical Guardian device once or twice and their people reached out to me very fast. I was satisfied 100% with it. But I sent my device back because I couldn't afford it. I have a heart condition and I might be going for some serious heart operation. I am not gonna be around much and I have my whole family watching me when things happen. The device was great though.
Reviewed Aug. 28, 2019
They start charging you as soon as the unit has arrived. This was a gift I ordered in advance. They told me it will NOT be charged till activation - as the other good companies operate their business. No, I was automatically billed the $30 monthly fee. When I called to cancel, I was told I could not cancel (even if it is still in the box unopened) till it was returned. IT’S NOT EVEN ACTIVATED. WHAT AM I PAYING FOR? SCAM. I paid for this product. But I couldn’t cancel?? And was getting charged before even activated. Bad customer service. The man I spoke with at the cancellation department was so rude. Basically laughing at me. WARNING- DO NOT GO WITH THIS COMPANY. THEY DO NOT CARE. I am not just a upset customer but this is just a bad company to deal with. They were just outright rude on the phone.
Thank you for your review. We greatly appreciate your feedback. It looks like a BBB review was submitted in regard to this issue and we have already fully refunded you back in September. In regard to the issue regarding the agent in the cancellation department, we will listen to this call and take the appropriate action. Again, thank you so much and have a great day!
Reviewed Aug. 27, 2019
I have had a heart murmur for a long time. Since I now live alone, it was a good thing for me to have something. I’m quite independent. I have two children but my daughter lives in Mississippi and my son lives in Utah. I've had my Medical Guardian for a while now and my experience has been fine. Customer service was satisfactory.
Reviewed Aug. 26, 2019
I was under chemotherapy and I couldn't be left alone. Having Medical Guardian makes my kids feel better but I don't really need it. I have their device that only works at home and it only works a short distance from the home base. One time that I called Medical Guardian, it was fine except they didn't ever call my emergency service. We had to call the ambulance ourselves. It took half an hour to get here. I needed them and they did not perform. I would not have the device if it wasn't for my kids. I wouldn't recommend it.
Thank you so much for your review. We're very sorry to hear that there was an issue with the device not calling out. We'd like to get more information from you regarding the exact date if this incident and any possible issues with the device. We will be reaching out to you to get more information and troubleshoot your device. Thank you!
Reviewed Aug. 25, 2019
I've been in and out of the hospital and I got high blood pressure. I got a medical alert device from Medical Guardian and it's kinda nice. I'm heading up the hills by myself in my four-wheel drive. I'm going up to a little ghost town up there and I'm thinking if I had a medical problem up there, I could push the button and talk to somebody through a satellite. That makes me feel pretty good. I got the mobile with me. I got the button you wear around your neck that's on a lanyard thing, but I left it at home. But I got the little one that sits in the battery stand. The Medical Guardian team has been good. I've done pocket calls a few times. I don’t like wearing that stuff on my belt so I got it on my front pocket and my pocket called a time or two. My experience has been very good.
Reviewed Aug. 24, 2019
My daughter-in-law, who takes care of our finances, suggested Medical Guardian. So we said, "Okay, we'll try it," and we liked it. Everything went fine when we needed a rep. Also, when my husband was in the hospital and I was home alone, I used the device around my neck like if somebody was trying to break in. I'm very grateful to have Medical Guardian.
Reviewed Aug. 23, 2019
I ordered the Medical Guardian system and received it yesterday, 22 August. I did NOT get the service agreement I am supposed to sign and return. Plus, the lock box with the 4-digit code will NOT open. I will be returning the unit today. I am totally disgusted with Medical Guardian and will find another medical alert system.
Thank you for your review. We're sorry that you were not satisfied with the delivery time. It looks like you ordered this on 08/18/19 and received it on 08/22/19. With your order, you received free FedEx Ground shipping. Those orders are usually delivered within 7-10 business days. We'd hate to lose you as a customer and are willing to work with you. However, if you'd still like to cancel your services, please call (800) 313-1191 and select the option for cancellation. Thank you!
Reviewed Aug. 22, 2019
I’m doing fine with Medical Guardian. I got a medical alert device because I’m here by myself most of the time. And since using it, I feel safer. I checked my device on purpose to make sure it was working, and it went okay. I turned it off really quickly because they were gonna send somebody out here, and I didn't need anybody. My device is okay. I feel naked if I don't have it on. When I take a shower, I take it off. And I put it back on as soon as I get out of the shower. I have a handicapped shower. They say you could get it wet, but I’m afraid I’d get it too wet. I'm satisfied with it.
Reviewed Aug. 21, 2019
This watch, a mobile unit, uses AT&T cellular service to dial out to the Mobile Guardian Call Center, and to receive voice calls and messages. The watch, which loses its charge quickly, must be charged at 100% with a strong cell service to work. No or low AT&T service at peak times in my area, because Verizon owns all the towers where I live, and no connection to the Call Center at any time. Know that the watch face is about 2x2.5 inches square and about .5 inches thick. It is suitable for a large wrist, but sits heavily and awkwardly on a small woman's wrist. The watch does not include a fall detection service either, so if you trip and fall, and hit your head, you are out of luck.
Customer service will interrupt and cut you off when you try to explain all the problems with this watch after purchase, but they readily provide a return number. Oh, and you need to pay at least 3 months of the monthly fee at a time, and upfront, to get and keep the unit. Think hard, ask a lot of questions, get reviews on AT&T service before you buy. This watch provides limited mobility for the wearer because it loses its charge quickly, and over 3 days and numerous tries, 3 on the phone with the Call Center, mine would not connect. The watch was an expensive, useless, disappointing purchase for me. Emergency call cell phone apps may be the way to go for now.
Thank you for your review. We see that you've already cancelled services with us.
Reviewed Aug. 21, 2019
My daughter got Medical Guardian for me because I was getting real weak and wobbly. I live by myself and she thought that it would be the best thing for me to have it. I feel good about having Medical Guardian because I know if I ever need help or if I fall, then I don’t have a problem because I don’t carry my phone with me all the time. I’ve already told my sister-in-law about Medical Guardian. She falls a lot so she needs one. I think they got it through her insurance. She’s on a different insurance than what I’m on.
Reviewed Aug. 18, 2019
I was falling frequently so I got a medical alert device. One time I tried to call Medical Guardian and it took forever to get through.
Thank you so much for providing your feedback on the device. We truly hope that you are okay. We're very sorry to hear this and will give you a call right away to troubleshoot your device to see what the issue regarding the signal is. Thank you!
Reviewed Aug. 15, 2019
Since using Medical Guardian, I have a sense of security in case I fall. I got the medical alert device because of my age and my instability. I tend to lose my balance. My experience with the Medical Guardian’s team has been fine. I try to check-in once a month. Sometimes I forget, but when I do check-in, everything goes fine. I would recommend Medical Guardian.
Reviewed Aug. 13, 2019
I’ve had the medical alert device from Medical Guardian for two years. I got a button that I wear and if I fall, I could push it. The experience has been very good and I’m satisfied with it.
Thank you so much for your review. We're very happy that you're satisfied with your device. We noticed that you gave us 3 stars and just wanted to make sure if there was anything else we can do for you or you had any other questions about the service. Please let us know. Thank you so much for being a valued Medical Guardian customer!
Reviewed Aug. 12, 2019
After I fell, my kids got me a Medical Guardian and I've had it for a good year. I wear it all the time, and I like it. One day I was dusting and I hit it, and I know it works. They came and asked if they could help me. They were very nice. All in all, the Medical Guardian device is a worthwhile thing and I would recommend it.
Reviewed Aug. 11, 2019
My son is paralyzed on the left side and he falls a lot. And when he falls, he can’t get back up. So he needs something that would get somebody over there to help him get up. We set up the device from Medical Guardian to where if he pushes the button, they ask him if it’s an emergency and he just tells them to call me, the hospital or an ambulance, or he gives them a directive as to what to do. So far, he used it five times and if he would call the ambulance, it would be there within 10 minutes. If he'd call me, it'd take 30 minutes because I’m on the other side of town from him. But if he was not hurt, he would rather me come and help him than go to the hospital.
I’m glad we got Medical Guardian. If I’m not available, he can say, “Call the ambulance.” But I have found that the ambulance will kick his door down then we have to pay somebody to fix the door. So even if he’s not hurt, if he’s laying there and he can’t get back in his chair, then it’s a lot more money for him to get somebody. But sometimes, there’s no one to go except the ambulance. and I would rather pay all the money and get the door fixed than to have him laying there on the floor all night. So, it gives me a little peace of mind. Other than that, Medical Guardian's team has been good and they do what they’re supposed to do.
Reviewed Aug. 10, 2019
I wear my Medical Guardian all the time and I know somebody’s gonna answer me. Sometimes, on accident, I touched the one on the table and they answer right away. They ask me, “Are you alright?” And I say, “I’m sorry, I just touched it, but I’m fine." I will recommend them
Reviewed Aug. 9, 2019
I had been thinking about getting a medical alert device because I live alone by myself. I’m 62 and I fell in my bathroom not too long ago. Later this year, I slipped and tore down the shower curtain. Thank god, the curtain wrapped me up where I didn’t hurt myself. I also have health problems and COPD that’s why I wanted to deal with Medical Guardian. I only had to use it once since having it. I couldn’t breathe and I was really ill. My son pressed the button, ‘cause I showed him what to do. He called the ambulance, spoke with them, and the ambulance came ‘cause I had passed out in my bedroom.
I got the wristwatch and the key lock device type. I just signed up to get the key lock and device around my neck. One time, I had hit the button accidentally but I just pressed it and it stopped beeping. Other than that, I haven’t had any problems with it. Medical Guardian is really helpful and I’m really pleased to have it. It’s like a lifesaver to me because of my health issues. I hope and pray to God that I will not have to use it in the near future. I will definitely recommend it to another friend of mine that’s older like I am.
Reviewed Aug. 8, 2019
I’m in the retirement community and a senior citizen, and my children thought it would be best if I had a medical alert device if I fell. They got me the Medical Guardian and I'm great with it. Somebody called me and said that for a couple dollars more a month, they're gonna send me a new one that if I fell down and I couldn't push the button, it would go off automatically. And I told them that was great.
The other day, I went in the bathroom and I put it on my bathroom counter. But I put it a little bit too hard, and it went off. So, I know it’s good and it works. It’s sensitive, so I know it’ll really be effective if I ever do need it. They contacted me immediately and the lady was very, very nice. She was very concerned and made sure I was all right. The Medical Guardian works real great for me. I feel confident with it. It goes so many feet. It goes to my mailbox and my trash dumpster outside. So, I wear it even when I go there. So, I feel safe with it. I really do. I feel like I got another person here watching over me. I recommend it to anybody.
Reviewed Aug. 7, 2019
My husband was ill from 2010 to 2011 and I stayed in the hospital with him 24/7. By the time I lost him, my legs had atrophied, so, I'm walking with a walker. I had Life Alert but they let me walk around in this house for six months with no service. They knew it and they didn't bother to call me. So, I tried to get rid of them last December but they told me I had a contract. I was sick and I forgot to get rid of it so now, I'm stuck for another year but I'm going to get rid of them in December. I got the Premium medical alert from Medical Guardian. It’s in the house and out. Their team is persistent and interacting with them was extremely good. I asked Medical Guardian to take the fall alert feature off and they did. They’re so much better and it’s working really good.
Reviewed July 29, 2019
I ordered Medical Guardian for my mother after surgery for a broken hip. She doesn't mind wearing the pendant. Recently, however, the pendant fell off the cord and, after trying a few times, my mother couldn't get it back on. I spoke to Customer Service by chat (the rep was Princess) and was told that I needed to add the $5.99 a month insurance or pay $50 for a replacement (I was unaware of this fee). That was it. Period. No exceptions; no first time replacement free; no help at all. I was very unhappy to be penalized for the lack of durability in their equipment.
Meanwhile, as the payment is directly debited from my bank account, I read their website: "Customer Service. Purchasing a medical alert device is only the beginning of the relationship. For a stress-free experience, select a provider who will be by your side long after the sale is finalized. Medical Guardian’s in-house Customer Care Team is dedicated to providing convenient, attentive help whenever you may need assistance." And, "Quality Products. A medical alert system should perfectly fit your needs and lifestyle. While some companies offer only one or two products, Medical Guardian offers several options to choose from for any lifestyle. Whether it is for protection at home, on-the-go, or both, we have you covered." They advertise how helpful they are, and that they have quality products. When a piece of equipment just comes apart --through no fault of your own-- and it costs $50 to replace it I question the quality and durability.
Thank you so much for bringing this to our attention. We appreciate your feedback. We will send you a private message as it pertains to your mother's specific account information. It is our hope that you'll be satisfied with our resolution. Thank you so much for being a valued Medical Guardian customer and we appreciate you doing business with us. Thank you!
Reviewed July 4, 2019
We purchased the Freedom Guardian for my step-father, who is 82 years old, and the medical alert system seems to be working well. The watch does not provide accurate current weather or forecasting information, however. We live in the SW desert and the watch currently claims the temperature is 85F whereas it is in fact 105F! We spoke extensively with the customer care operator and also with his supervisor about this problem. Both said that the weather feature is not really an important feature. They were neither able to resolve the problem nor were they willing to exchange the watch for one with a working weather feature. My step-father decided to keep the watch, but we are nonetheless disappointed. It makes him less eager to wear the watch, which is indeed a shame.
We sincerely apologize about your experience with the weather feature of the Freedom Guardian. We greatly appreciate your feedback as we're constantly innovating and improving our products. The weather feature of the Freedom Guardian is based on the location of the nearest cell tower and not based on the actual location of the device. We're glad that the watch is working well. If you have any questions, please don't hesitate to give us a call at (800) 313-1191. Thank you for choosing Medical Guardian!
Reviewed July 2, 2019
I’m alone and I’m 89, and my daughter thought maybe I needed something. She heard a Medical Guardian advertisement and she got me a medical alert device. My device is all right. I test it once a month and Medical Guardian's response is fine. Medical Guardian is expensive, but it's worth it.
Reviewed June 27, 2019
Called at the beginning of June to cancel service and to remove the billing information from account. The representative tried to offer a discount, but I told him that my mother never used or turn on the unit the whole year she had it and my daughter was moving in. He said I had to return the unit with bracelet and necklace plus insure it, but no rush because service was good until the 22nd. Fortunately, I gather equipment and mailed it certified, which Medical Guardian received on June 14th. I confirmed the delivery and then called again to confirm cancellation of my account and to remove my credit card information.
On 6/27/19, I noticed Medical Guardian charged me $419.40 (much higher than my payment in the prior year) on the 25th, posted a charge to my credit card. Therefore, I called AGAIN - I was informed that they had to receive equipment before they cancel. I told her it was received by them on June 14th and that they shouldn’t have charged me. She confirmed that it was received on the 14th and said ok she will process refund that will take 7–10 business days. Consumers should not be told no rush to return nor should it take that many calls to cancel. I hope that Medical Guardian is not taking advantage of their consumers.
Thank you for your review. Your feedback is very important to us. We are unable to locate your account. We will send you a private message requesting your specific account details so we can look into this issue for you. Thank you!
Reviewed June 27, 2019
I’m 90 years old and my kids were afraid that I might fall and they wanted me to have a medical alert device. I keep my Medical Guardian around my neck and I’m satisfied with it.
Reviewed June 26, 2019
I’m old plus my kids thought I needed a medical alert device. My Medical Guardian works fine. And I'm confident that I got the pendant if I need it. The Medical Guardian team is very friendly and they help me out.
Reviewed June 25, 2019
I feel safer having my Medical Guardian device. I had a stroke in 2016, so I decided to get it. I had it installed but I never had to press anything because I haven't had an emergency since then.
Reviewed June 24, 2019
My brother insisted that I get a medical alert device since I live alone. I saw Medical Guardian's ad and I called them. I test the button every month, and the response I get is fine. I have three things that I check. I check them all at the same time, and it goes very quickly.
Reviewed June 23, 2019
My daughter got a Medical Guardian device for me, and it’s doing okay. I haven’t had to use it yet but it makes me feel a little safer because I’m wearing my bracelet. It's comfortable to wear, too. I would recommend it to a friend.
Reviewed June 22, 2019
I have a problem with my balance and my family and I are afraid of me falling. I also live alone and that’s why I wear Medical Guardian's alert device. I’ve been in this neighborhood for years and it’s not the best one, so I just stay alert and I keep the device with me at all times. I use the Home model and so far, my experience with Medical Guardian has been wonderful. One time, I had the device on in bed and I must have rolled over on it because I keep it around my neck. I was awakened by the speaker when their rep called my name. She asked me if I needed help and I apologized because I didn't need any. Other than that, I haven’t had to use it.
Reviewed June 21, 2019
Two of my children bought me a Medical Guardian device. They're feeling more secure that I have it. I'm wearing it because they paid for it. If they stop paying for it, I'll send it back. Wearing it is okay but people say it looks like a watch. You have to wear another watch with it if you want to see the time. But I'm not dissatisfied with it. I used it once and it worked. It was an emergency situation and the response time was fine.
About a year ago, I went to a store and I fell. I fractured my leg and a replacement from 20 years ago came out. After that, it came out about three times. I went to the emergency room and they fixed it each time. And when I was walking in January, my hip replacement came out and I fell. Even though somebody helped and drove me home, I was in pain. I couldn't find anybody to take me to the hospital. That was when I pressed the button. Somebody spoke and they sent an ambulance. It was a good thing. I went to the hospital and I ended up being operated on a week later. I got the newer device now because the old one broke. Every so often, it rings. At first, I couldn't figure it out. I thought I was hearing things. I then realized it was the device.
Reviewed June 20, 2019
I have scoliosis. I need a little help. And my daughter was afraid I'd fall somewhere. She got me a medical alert device from Medical Guardian. I've had to be by myself some lately. And it's reassuring to have that. Several times, I've accidentally leaned against something. And I had one call from the Medical Guardian team where I asked them to call my daughter. They quickly got back to me. They're always very nice, too.
Reviewed June 19, 2019
I live by myself and my legal guardian contacted Medical Guardian for me. I got their medical alert device and I wear it on my neck. Having it makes me feel safer and when I tested it, their response time was good.
Reviewed June 18, 2019
I had fallen a couple of times and the last time I fell, I broke my hip. I got a Medical Guardian device and I usually wear the bracelet if I’m home alone or if I go out. I feel okay with having it. So far, I have not used the device which is a good thing. Even though I have not used it, I feel safer knowing that it’s there. I have a tendency to fall. But I haven’t tested my device in quite a while just because I forget about it. I need to do that.
Reviewed June 18, 2019
My daughter got a medical alert device for me because I slipped in my bedroom. I didn't really fall. I just gently slid down the side of the bed, but I spent eight hours on the floor because the medical alert system in my apartment had been turned off without them telling me. My daughter's cat used to pull on the string and call the EMTs. The whole system was disconnected so that that wouldn't happen. I moved in but the medical alert system was not reset. Even though I was able to trigger it on my way down, I had no telephone near me. I couldn't get up. I spent 23 days in the hospital.
The device I have now is a little round thing that I wear around my neck. It hasn't been off my neck since I got it. I shower with it and everything. I also haven't ever accidentally triggered it. It hasn't been too sensitive and seems to be working as far as lights on is concerned. I have pulled on it and I wear it on the inside of my bra for the most part. I don't bang it on anything. It seems to be fine. But it's kinda funny when the power goes out. A loud voice says, "Power failure detected." Not that I don't already know it, but the device lets me know that it knows it. Having my Medical Guardian, it's a bit of a comfort knowing that I can call if or when I fall as long as I'm conscious. So far, I haven't fallen and I'm still doing all the things I've always done even though I'm 86. I still do a lot of cooking and cleaning of my own house.
Reviewed June 17, 2019
We looked up places offering medical alert devices and found that Medical Guardian had such a good rating. I have both devices that are worn on the neck and on the wrist and I've been feeling secure since. I had to use the device once and the reps responded very well. I'm glad I have Medical Guardian.
Reviewed June 16, 2019
I live alone and I had a hip replacement, and I had also dislocated my hip once. I got a medical alert from Medical Guardian, and I felt secure when I was wearing it all the time. I have it by my bed now. I don’t really use it during the day. I did wear it continuously for several months till I got more mobile. But I really didn’t like wearing it because the cord was way too long for me. If I were to get another one, I would get one that I can take with me when I go out for a walk. Other than that, I had one instance when I had to use it. I dislocated my hip the second time, and I had it on, I also had the cellphone in my pocket, and I got very good response on that.
Reviewed June 15, 2019
My father-in-law is in his 90s. And he’s fallen before and even though he lives in an apartment in our house, he could fall, and we wouldn’t know even if we were home. He’s not in our living space although he’s feet away but has his own space. I went to our senior center and asked them for a list of medical alert providers and the one that we got for my father-in-law is a watch from Medical Guardian. It’s the watch one where you can leave the house, and it looks nicer than those little bands.
I feel more comfortable that my father-in-law has it. We haven't had any incidents where he’d have to use it. So, I'm assuming all would work fine. He’s all right with wearing it. The only issues we’ve had is he’ll forget to charge it at night. So, the perfect scenario for us would be if it was a watch where he could take it off and lay it on something that recharges. We’ve also had some issues where we didn’t really know what wasn’t working and somehow went to test it and there was an issue. But I would still recommend it. Overall, it’s a relief that there are devices out there like Medical Guardian that can provide a little bit of security so you're not worried all the time.
Reviewed June 14, 2019
My husband died last summer and I went back to Kentucky. I was in a big house with a basement and an upstairs. I was there by myself getting ready for a sale and I thought I could fall down these basement stairs and no one would know for days. So, that precipitated my getting the Medical Guardian alert device. I first heard about it on Facebook. It was rated a 5 and better than a lot of others. I also got a very good deal for the first year where I got two months free, and I paid the year in advance.
Now I’m in a condo in Florida but I’m still living alone. I don’t have a lot of concerns but my children are very pleased. I’m 81 years old, very active and extremely healthy. But I keep the Medical Guardian as a little safeguard for the shower. I have the wrist-thing, which I rarely use, and I also have the thing that goes around my neck, which I put on when I remember. I’m pleased with it and I like the fact that it has the GPS-thing that I can take with me, although I almost never do because I have a cellphone in my car and Bluetooth.
Other than that, having Medical Guardian has added to my sense of security. Also, many of my neighbors have gone north for the summer, so there are very few of us in this building of 30-apartment. If you were calling out for help, there wouldn’t be anyone who could hear you. So, it’s reassuring to have Medical Guardian. I’ve never needed it in these past 10 months or so, but I have tested it always from different parts of the apartment and I've always gotten a good response. The reps were very courteous and they quickly responded.
Reviewed June 13, 2019
Since my husband passed away, my daughter contacted Medical Guardian for me so that I wouldn’t be alone in the house and I’d have some kind of device to call if I need some help. Having it changed my sense of security and so far, I'm happy with my experience.
Reviewed June 12, 2019
I’m turning 92 years old and I don’t get around very well. My children were afraid that I was gonna fall and I would not be able to get up. They made all the arrangements to have this device from Medical Guardian and so far, the only time I used it was when I hit my hand between the couch and the chair. I was trying to move it and I accidentally pushed the button, but there was nothing wrong. Still, Medical Guardian's reps responded within seconds. It was very fast. I feel safe having Medical Guardian. I can stay here by myself without too much trouble and I’m happy with it.
Reviewed June 11, 2019
My Medical Guardian device is working good. I got it in case I fall. In the apartment I live in, they have the call but it's in the bedroom and in the bathroom. They don't have any of that in the living room. So I got my Medical Guardian device around my neck if I fall in the house. I can press the button. And I can imagine somebody will come and get me. I was worse now than when I first got Medical Guardian. When I first got it, I can kinda get around a little better and I could get up. But now, I can't get up. I can hardly move around. But with the Medical Guardian device, I feel a lot better. If I fall or anything happens, I can call and they’ll send somebody.
I used my device a couple of times. I used it last week when I fell. I just slid off the bed and they came and picked me up and put me back in the bed. It took about six minutes for them to respond, and then they put the operator on the phone. They got somebody to help me very quickly. They asked me if I was hurt or what. I’d recommend Medical Guardian.
Reviewed June 10, 2019
I'm wearing my Medical Guardian device. And I've not had to call them but once, so it’s very good. I had a stroke in March last year, and my left side has been paralyzed and I have only one eye. And I have fallen twice, so my device has been a blessing. I'm 87 years old and I live alone, and that was why the kids got it for me. I feel secure with it. I'm wearing the device that is like a watch on my wrist. And once, I didn’t hook it up and the Medical Guardian team called to tell me the battery was turned down. My experience was very good.
Reviewed June 9, 2019
I had a problem of falling all the time and one time that I fell, I was on the ground for about almost two hours before help came. My daughter recommended me to Medical Guardian and since I'm here alone, I feel a little more secure now that I know that I’ve got something that I can fall back on and get help if I need it. But the cord broke on the thing that I put on my neck, so I just make sure that I carry it with me.
Reviewed June 9, 2019
I wear my Medical Guardian on my wrist and I feel pretty good about it. I have it because I'm alone. I have fallen too but I don’t fall very often. The only thing is you have to keep it on all the time. It kinda rubs the skin so you have to take it off and clean it. Sometimes Medical Guardian gets in touch with me because they thought I called them. I might have been doing something like maybe bumping it. They let you know that somebody’s on the way but it takes them a couple of minutes.
Reviewed June 8, 2019
I'm 95 and I live alone. The kids kinda talked me into getting a medical alert device because I could fall, so I got Medical Guardian. I'm wearing the necklace and so far, I haven't had to use it yet. But a couple of times it didn’t work, so I called them. They answered me and told me what to do to check it out. I did that twice and they were very nice. Since having the device, I feel good that if I fall, I can get a hold of somebody.
But it’s only for inside and that's a concern that I have. I live out in the country and I go to the mailbox and my closest neighbor is about an acre away. I have a friend who has a medical alert device from another company and she said that she had been outside doing the lawn one day when she accidentally pushed on it, and they came. So, she has proven that if something happens outside, they'd get her, too. So, it’s a good idea. Other than that, I’ve been happy with Medical Guardian.
Reviewed June 7, 2019
My wife is gonna be 90 and I'm 88. I felt it was just precautionary that we both have a medical alert device. My wife was dead set against it so I didn’t say anything. I got a Medical Guardian for myself, but the intentions were for her. Once she saw that I had it, she told me to get her one too. I got the one where you can wear the watch or you can have the pendant.
Medical Guardian's customer service was very good. But you gotta negotiate with them a little bit. If you do that, they will help you out a little bit with discounts. They were on time with their deliveries too. The only thing is we travel to Canada a lot and the devices are no good out of the country. That’s the only drawback. They're only effective in the U.S. Other than that, everything’s fine and we’re very happy.
Reviewed June 7, 2019
A little over a year ago, I had a mild heart attack. When I saw a TV ad about Medical Guardian about a month later, I ordered it, in case something would occur again. I've been wearing it on my wrist and I've been feeling secure since. I do the crosskart for the kids and they've asked me why I wear it. I told them it was for emergency and that if there was an accident, all I gotta do is press the button and the paramedics will be here to help. It's really for me but if I had to use it for that, I would and it would be a lot faster than calling 911. Their response time is less than 30 seconds.
Reviewed June 4, 2019
Based on reviews I subscribed to this alert system. I attempted to cancel within two months, but was not allowed to do so. Without authorization, this company took $350 out of my bank account for equipment costs. I spoke with a representative who told me that this money would be refunded and the past due fees would be zeroed out (they would not let me cancel service so continued to add fees) when equipment was returned. The equipment was returned almost two months ago. Despite three phone calls, the company has failed to resolve the matter and now insists, despite assurance from first representative I spoke with, that they will continue to bill past due fees. They also knew equipment was not being used so service fees were not legitimate. DO NOT ALLOW THIS COMPANY ACCESS TO BANK OR DEBIT ACCOUNTS!!!!
Thank you for your review. It looks like this issue was resolved in May.
Reviewed May 30, 2019
My son decided to get a Medical Guardian device for me because I live alone. I feel safe knowing that I have it if I should fall or something. I’m using the one that you just plug in. I have it on the floor, near the chair where I sit most of the time. My son has been happy with it. I’m very satisfied as well ‘cause I haven't had to use it.
Thank you for your review! We appreciate it.
Reviewed May 25, 2019
I live alone and I find that I feel safer with my Medical Guardian device on. I usually wear it around my wrist because that way, it's not too obvious and I feel more comfortable. But I have worn it around my neck too when I first get up in the morning. I would definitely recommend Medical Guardian.
Reviewed May 21, 2019
My 97-year old mother really got a good, clear mind, but she would go walking sometimes up and down the street when I was gone to work. We have neighbors that watch over and my sister goes over to take care of her some, but she has times where she’s there by herself. So I decided it was time to get her a medical alert device from Medical Guardian.
I feel a little less worried or concerned if she’s there for some hours by herself. I got her a wristband and there’s a device that we have in the house that you can talk back-and-forth to. It’s supposed to also detect if she falls. The reps answered all my questions when I set it up. It’s really easy to do. There has been one time I've had to talk to them and I couldn’t ask for a better service. I'm happy with Medical Guardian.
Reviewed May 20, 2019
We purchased Medical Guardian for my husband. He died last January, but we still got the device because I’m 91, and my daughter makes me wear that thing hanging around my neck every day. I accidentally hit it a while back and it made so much noise. It was really loud. I heard a voice talking and I talked back and said that I had a mistake and that I didn’t mean it. But if I had needed it, it was there. It was right Johnny-on-the-spot.
Reviewed May 19, 2019
I’m getting older and I fall down a lot. I got a Medical Guardian alert device and I've been using it for a year or two. I have pressed the button before to ask questions with the person on the other side. Also, I call them and tell them when I’m going out of state or to Ireland and that I’m going away, and I can’t take it with me. The customer service reps are very nice people.
Reviewed May 18, 2019
I've fallen about 13 times or more, and most of them have been in the home. So, in case I couldn't get to the phone, I wanted to have something to use. So I got Medical Guardian. It made my husband feel better so he could leave the house without being as worried about me.
Reviewed May 17, 2019
I am 74 and I have arthritis in my leg among other little things. If I fall, I don’t know if I would be able to get up on my own to get some attention. I prefer to have Medical Guardian since all I would have to do is press the little button. I'm more secure and safe with it, and I would have attention if something was to happen. I got the one I hang around my neck. Sometimes at night, I wonder if I’m gonna press it or accidentally set it off, but I haven’t. I’m satisfied and I would recommend it to others. Anyone that has a medical problem that they’re concerned with should have one if there’s no one to be around that could help them.
Reviewed May 16, 2019
My husband passed away and my boys wanted to get me a medical alert device. Medical Guardian was much cheaper, plus I have more options. I wear it on my wrist, and I take the box with me when I go someplace too. Having it gives me and the boys peace. Two times I accidentally put something in the oven, and the device came on right away.
Reviewed May 15, 2019
I have a problem with falling. My balance is off. My son got me a medical alert device, but I didn't like it. It was way too expensive, and it didn't offer anything more than what Medical Guardian offers. Also, I thought they were pushy. Since having Medical Guardian, thank god I haven't had to use it yet. I try to be aware to change from the pendant or watch over to the one that I carry in my purse when I go out somewhere. I use the pendant and I like it fine. I wish it would work everywhere, though. That would be really nice. Other than that, I'm completely satisfied with Medical Guardian's products.
Reviewed May 14, 2019
I'm 90 years old, I live alone, and I have problems with balance. So, we ordered a Medical Guardian alert device in order to have somebody I could call. It's a little expensive but everything has been fine. I know I can call someone if I fall.
Thelma, thank you for the feedback. We hope that we offer you greater peace of mind as you go throughout your day.
Reviewed May 13, 2019
I wear my Medical Guardian around my neck and I've tested the button and they responded in a timely fashion. So far, their service has been fine.
Laura, thank you for the review. We hope you never need to make use of our services. Have a great day!
Reviewed May 12, 2019
When my grandson tested my Medical Guardian device, the response was fast. Using the device was just like wearing a wristwatch. There was nothing to it.
Reviewed May 11, 2019
I live alone so if anything comes up and there’s nobody here to help me, I call the medical alert. But I only have that little button. I don’t have a wrist thing. So I can’t use it unless I’m right on top of the machine. That’s the problem I have. I think that when you get this machine, Medical Guardian should give out two devices to alert them that you have a problem. You just can’t stand with this one button all the time, and it’s nice to have the wristband. When you go outside or in the shower, you can drop the button and still have one ready to wear if you go out.
Eleanor, thank you for the review. We will be in touch about getting you a wristband to use with your device. Have a great day!
Reviewed May 11, 2019
I had a period where I was falling a lot. I got a Medical Guardian device and having had the device for about a year, my sense of security has been good. I wear it around my neck and it's not bad. And I’ve been lucky. I haven't had to use it. Medical Guardian's reps are fine. I test my device periodically and I have no problems.
Joseph, thank you for the review. We're happy to hear you haven't needed to make use of our services so far!
Updated review: May 10, 2019
After my bad experience with Medical Guardian last night, I called again and spoke to Jack from Customer Care. He was very nice and helpful and told me that they are sending me a new complete unit to me which I was not told last night. He did not question me when I told him what was the matter. After that conversation, I called back and talked to Josh and gave him the idea of making the charger able to plug into a laptop or vehicle USB port for people who travel. They could plug the charging unit into their laptop or vehicle's USB port and keep the mobile unit charged up while traveling.
Original Review: May 10, 2019
After the unit was in use for a day and placed in the charging unit the charging light did not come on. Noticed that on the mobile unit's contacts, three of the contacts on the back of the unit were turning dark when looking straight at them. Called Medical Guardian and was given a lot of crap. Being a electronic tech I know that these contact are not right. Asked for a new unit, which I was denied. I need this type of unit and if I am going to be treated this way they can have the unit back. Their response to my problem shows me that they do not care about their customer's problem or concerns or even the operation of their units.
Reviewed May 10, 2019
I fell twice last year and could not get up. I was in the emergency room. I thought it might be a reasonable precaution to get a medical alert device. I hope there’s no recurrence, but I am very happy with my Medical Guardian device. I have the one with an unlimited range. I have two of the push buttons that are good between 150 feet from the homing device. Hopefully, I will never have to use it, but I have tested it several times and it has always worked fine. They are prompt to answer every time I have checked so I would regard that as satisfactory. The device gives one a sense of security. It appears to be more than useful just in case.
Gary, thank you for your review. We're happy to hear you have not needed to make use of our services as of yet. Have a great day!
Reviewed May 10, 2019
I'm alone. My husband died. My children had to make sure I had safety. They ordered a Medical Guardian for me and it goes around my neck. When I got it just about three months ago, I fell and I pushed the button. And all the worst things happened very quickly. I got help fast. I went into the hospital. I broke my hip. But I'm safe now.
Lorraine, we're happy that we were able to be there for you in your time of need and that you were able to get help when you needed it. We hope that you are doing well in your recovery. Thanks for the review!
Reviewed May 9, 2019
I had a heart attack before daylight. And our two kids put their heads together and decided we needed an emergency button in case something happens again. We decided to get a Medical Guardian and we've called in twice to check it and make sure everything was working. I wish they had gotten the one with the GPS though so that we could use it wherever we go. But Medical Guardian is doing well.
Reviewed May 8, 2019
My husband needs to be monitored. He needs to have access to 911 just in case all of a sudden, he doesn't feel well. I read online some reviews of Medical Guardian and some are good and some, not so good. But at that time, the majority of the reviews were better than the not-so-favorable reviews. The device from Medical Guardian doesn't bother my husband to wear it. But I have had a couple of rough experiences when I called, and nobody answered within the time expected. I call once a month to test it. And the majority of times when we have tested, the phone rang forever and eventually, somebody came up and answered. So, I’m a little worried about that, and seriously a lot of times, it has been the worst. I’m seriously considering exploring a plan B. I'm terrified that my husband might not get the help that he needs at the timeframe that he needs it.
Nelly, thank you for your review. Looking at your husband's account, we see that you were able to speak with a member of our Customer Care team and get this issue resolved. Please do not hesitate to reach back out if any other questions or concerns remain. Have a great day!
Reviewed May 7, 2019
I'm 78 years old and I have some problem falling. And once I fall, I can't get back up. I have a hard time because I have metal in both of my knees. I fell on the floor and I needed the Medical Guardian team to come out. The response time was great. They got through the window and helped me get up. That was all I needed. But they were really nice. I have the device on my neck, and I have one for my wrist. I change it off every once in a while. The band on the wrist could have a material that I would like better. The rubber sticks on my arm and causes rash. Other than that, they're doing excellent. But I think they could make it more reasonable for elderly people.
Reviewed May 7, 2019
I always wear my Medical Guardian around my neck in case I fall. Before last Christmas, I slipped getting out of the bed and I was glad I had it on. However, that didn't set the device off and I forgot I had it. Still, I've told friends about Medical Guardian.
Reviewed May 6, 2019
I fell one night and had to stay on the floor so I got Medical Guardian. I wear it around my neck everyday.
Reviewed May 6, 2019
My daughter got me set up with Medical Guardian. Thus far, I've been wearing it around my neck every day.
Reviewed May 5, 2019
My husband passed away, and I felt uncomfortable being by myself. I got Medical Guardian and I tested it and the response was immediate. A real live person contacted me and I didn’t have any trouble understanding them. They asked what my issue was and I said, “I’m just testing,” and they said, “Okay, thank you." They were easy to deal with and were very nice.
I would recommend Medical Guardian. I know that if something was to happen in the middle of the night, and I did push the button, the people would be able to get in my house without breaking my door down. I love having the box on my door. That was part of what I got with them. I used to have a hidden key, but I live in a mobile home park, and people are bringing something in. They know where your key is, so they open your door and bring in a surprise and put it on your table. I don’t like that. I’m not that kind of person. So I like that I have the key in the box and nobody knows the number except my daughter, my grandchildren and one person in the park.
Reviewed May 5, 2019
I got sick and I’m housebound, and my son got me a Medical Guardian device. I feel secure with it. I wear it around my neck and it’s all right. I is also very simple to use. I tested it a couple of times. I haven’t used it yet but the fact that I got it makes me feel better.
Reviewed May 4, 2019
I have a leg that is arthritic and I have trouble walking. I got a Medical Guardian device and I've had good luck with it. I have used it about three times in a month. I have fallen. And the police came not too long and helped me up all three times. My experience has been very good.
Laila, thank you for your review. We're happy that we were able to offer you assistance when you needed us. We hope you are doing well after your falls. Have a great weekend.
Reviewed May 4, 2019
I have a Medical Guardian pendant around my neck. A couple of times, I was leaning against a counter and accidentally hit it and talked to their team.
Reviewed May 3, 2019
I’m not in good health, and I live by myself. My kids recommended Medical Guardian and they have been wonderful. It has made me feel safer especially at night if anything happens when I’m alone. I tested it and the response has been immediate.
Reviewed May 3, 2019
I'm off-balanced and I walk with a cane and a walker. I've fallen several times before so I decided to get a medical alert device. Thus far, I'm glad I have my Medical Guardian. I wear the device all the time. I've already hit the button by mistake when I leaned against the sink a couple of times and within seconds, their team answers. They tell me not to worry about it and that they're glad I'm okay. They're very pleasant about it. I'm satisfied with my Medical Guardian.
Reviewed May 2, 2019
I live alone so my children wanted to make sure I had somebody to call. I gave them financial independence, so they wouldn't have to take care of me. They chose Medical Guardian for me and I'm glad they did. The reps have been great. I test the device once a month to make sure that it works and it has been fine. I hope I never need to press the button but if I do, I've got it there. Medical Guardian gives my children peace of mind and has more than fulfilled my expectations.
Reviewed May 2, 2019
My husband had a stroke and I was worried about him falling or something when I wasn’t around. So, that made us get him a medical alert device. We got a Medical Guardian and one time, he fell down in the backyard and he buzzed that thing around his neck. When we interacted with their team, they were friendly. Medical Guardian has been doing a good job for us overall.
Reviewed May 1, 2019
After I fell, I decided to get a medical alert device. And since having the Medical Guardian, I feel like if I fall, I had something I can press to get help. I feel secure with it. I wear my device on my arm and it feels okay. The team from Medical Guardian has always been very nice.
Reviewed May 1, 2019
I live by myself way out in the boonies here in Arkansas and every morning, I take a handful of pills which I'm not pleased with. Although I hate to admit it, I'm getting old and can't do everything by myself. I got Medical Guardian and when I unpacked it, plugged it in, charged it up, went through the furthest part of my house and pressed the button, I had a response within five seconds. However, I get up in the morning without my hearing aids in, and the thing is charging. A light comes on at night and I can see that two of them are blinking lights, which I don't understand. I will pick the thing up out of the charger and put it back down for the red light to turn on, but the red light turns off very soon.
I have tried two units before that I had to call up on the phone, and they could hear the thing going tweet, tweet. I didn't even know that I had set the alarm off. So, their device is working as far as I can tell. I've been avalanched by other phone calls from people selling medic alert things, and I tell them I'm being serviced by Medical Guardian.
Reviewed April 30, 2019
I had a stroke, I've fallen in the past, and I live alone. I have a Medical Guardian device now and I'm fine with it.
Reviewed April 29, 2019
We used the information in the Consumer Affairs summary about fall alert devices to make our choice of the Medical Guardian. This has been a great choice! It was extremely easy to set up and use. It works through the phone company, so mom is not tied to a "base station" and can walk anywhere. It has an accelerometer so it will detect a fall if she cannot press the button. It has ONE nice big button (essential because she is almost blind) and a LOUD speaker on the device (she is also nearly deaf). Staff were very helpful at set-up, which itself was simple. And we've already had occasion to use the alert when mom was unwell. There were cheaper units on the market but this one does so much to assure our peace of mind and give her flexibility and independence. I'd recommend it to anyone.
Pam, we're happy you and your mother are satisfied with our services. We also hope that she is doing well after her recent incident. Thank you for the review!
Reviewed April 29, 2019
One time, I fell and nobody was around so I scurried myself into the living room. I had carpet burns on my knees till I get to a phone. Because of that experience, I got a medical alert device. I have Medical Guardian for a while now and I tested it the other day because my TV went off, and it threw the device out of order too. The device is on the phone and it has been off so I called Medical Guardian. They immediately asked me if something was wrong and I told the rep that I was testing it. Having the service gives us security.
Reviewed April 28, 2019
I'm 91 years old, and I took the Medical Guardian device as a preventive measure. It is good, and it makes me feel a lot safer.
Reviewed April 27, 2019
I’ve got the Medical Guardian button and it’s doing all right. However, I've had a flashing light when it shouldn’t be flashing, and I don’t know why it does that. I’m a person that sometimes falls and a couple of times, it’s gone off when I’d hit the table when I’m at the restaurant. I have the thing on, and it’ll mash between me and the table. I had to call Medical Guardian, and tell them that everything was okay.
I wish that if I do have a problem, it was quicker to just directly talk to somebody to help me. The device is also very heavy and it hurts my neck. If they can make this just a little lighter, it would be better. I take it off and put it on the handle of my walker. Nevertheless, I got the Medical Guardian and not the other one. I had another company, and it would go off when I didn’t want it to, and then sometimes, it wouldn’t work at all. I also like the fact that with Medical Guardian it is only one unit that I carry with me, whereas the other one, I had to carry the talker for the audio. It’s separate.
Reviewed April 26, 2019
When I fall, I can’t get up. I’ve had a few falls and I wondered what would happen if I was going in the store or out shopping and I fell. I got Medical Guardian and I wear the necklace. I’ve tested it when I first got it but I don't know how often I should test it as well as why the key lock won’t work on our door handle. Other than that, having the device makes me feel better knowing that I would have help if I fall.
Reviewed April 25, 2019
I felt like I needed a medical alert device in case something happened and I couldn’t get to the phone. I’m 86 years old and I’m here by myself. So I got Medical Guardian and that was six months ago or so. I have it around my neck and it's doing fine. The paper said to check it every month. I did that one time and it didn’t take long until they answered. It was good. I would recommend it.
Ruth, thank you for the review. We're happy that you are satisfied with your Medical Guardian device!
Reviewed April 25, 2019
My parents have been getting up in age and since all of us are at work, they needed a medical alert device. We got a Medical Guardian for the house as well as a mobile one. We used the device a couple of times when my mother used to get really sick and it was totally helpful. I'd recommend Medical Guardian.
Josh, thank you for the review. We're happy we were able to be of assistance when your mother has needed us!
Reviewed April 24, 2019
I use a Medical Guardian device for the house and I’ve never had any problems.