Medical Alert Reviews

My grandpa wears his Medical Alert device around his neck once in a while when he goes out in the garden. They are very prompt. We pushed the button, a fire alarm went off, and they were right on it. They asked if everything was okay and if they needed to send an ambulance. Also, they've called and made sure that the equipment works. We did what they asked us to do, go 12 feet and let the device go off, and it works. If anyone asks about Medical Alert, I would tell them to get one. I would get one myself.

Four years ago, my mom got sick on me. She wanted a Medical Alert and we've had it ever since. It helped her and saved her a lot. She passed away in February and now, I'm on it. I went ahead and went on it myself. I wear it on my neck and I love it. When I need them, they're right here for me. But I gotta let it go take time. I had to get used to that when I first started. It could be a little bit faster, but that just might be the way they deal with. Other than that, I would highly recommend Medical Alert.

I've had Medical Alert for years. I upgraded but I liked the previous one better. I have to hang this new one up somewhere while I get into my pyjamas. Otherwise, I got to run and push the button to shut the alert off. It’s so sensitive. Also, I have a yard that I work in, my flowers and everything, and I haven’t been out there with it. If it says emergency, by the time I get in my home to shut it off, the fireman would be here. I was very pleased with the one I had before. I’m sorry I switched to this one.

I’m an old senior lady living by myself. I don’t have any family here around in this county. I’ve got to the point where I drive a little. I can drive to the store, go over to our senior center and drive over to church. I felt that I needed Medical Alert. Wearing my bracelet is fine and it doesn't bother me at all. I’d rather wear it than the pendant. It seems like it’s always dangling around and I’m not comfortable with it. I have used my Medical Alert three times. The first time I fell was in the house. I wear the bracelet all the time but I didn’t have it on that late evening. I had to scoot on the floor. I got through the house into my bedroom where my medical alert device was and I pushed the button.

I'm not as agile as I used to be, and I live alone. I got a Medical Alert device and some reps are not totally honest. Whoever I was talking to said I need to hurry up and sign up because the fee was gonna go up, and if I signed up that time the fee would never go up. But since having the device I feel much safer. I have the wrist one at first. Now, I'm using the necklace type device.

I fell and broke my femur, so they put a pin in and a rod. When I came home from the care center where I had to stay for a month, my daughter had gotten Medical Alert for me. I keep it in the house mostly, and I usually have one in my bedroom and one out in the kitchen. If I am gonna take a bath, I would take it in the bathroom with me, too. I put it around my neck, and then I have a bracelet, too. Then when I go out on my golf cart out in the yard, I have it with me as well -- I have it in a container so it doesn’t get dirty or lost.

I’m getting older. I’m 87 and my husband died so the kids thought I needed a medical alert device. I wear it on my neck all the time now. It's good and it doesn't bother me. I’ve never used the one that I carry with me but I've used the one at home. I called Medical Alert one night and they called back up. My son talked to them then they showed up quickly. They were nice and I was taken to the hospital. Everything’s okay with Medical Alert and I would tell others to get one, wear it and not to hang it on a nail someplace.

My caregiver goes up on the mountain in the summertime, so I'm alone. I decided to get a medical alert device from Medical Alert and it makes me feel safer. I have an excellent experience when I communicate with their team as well.

My mom is 92 and on a walker. We wanna make sure that if she fell, she wears the bracelet, and that way she could punch it and get Medical Alert attention real quick. My sister and I watch out for her all the time and that was our best plan that served her. She's always looking on TV and reading about things in AARP magazine and wants to try different ones. But to me, Medical Alert is the best overall. They have different options. Old people do not carry phones and they can't wear a lot of jewelry. So, the bracelet for her, like a watch works the best because when they have stuff around their neck, they panic and pull on them.

I have issues with my heart and sometimes I have trouble walking. So, it would make me dizzy and when that happens, I get off-balanced a little bit and I could fall. I try to grab onto something but it could get serious if I'm outside. So, I got a medical alert device and if I have it, I can get somebody here pretty quickly. Also, I'm not the only old lady over here where I stay, so if somebody might need assistance and I'm close to them, then I can help them, too.

Medical Alert charged me $54 for some necklace that they said they sent me but I never received it. When I spoke to them, they were sorry that I hadn’t gotten it but they couldn’t understand why I hadn’t received it. But I told them that I had lived in a secured building and that the mailbox is inside so I don’t know what happened to it either. Nonetheless, they should not have taken the money off my account without my permission. That was what I didn’t like. I’m 87 years old and I got the Medical Alert device in case I needed help. I wore it all the time and I felt a little bit more secure having it. But I've cancelled and sent it back. I never had to use it and now, I'm going to have it on my telephone and as long as I’ve got it on my phone, I’ll just have my phone all the time. I had also referred another person to Medical Alert though.

I was essentially alone even when my husband was alive because he was ill. I wanted a medical alert device for him and I also had one. When my husband died, I sent his back but I kept mine because I need it too because of my age. It’s a securing back up for me because I have had a number of falls. I wear it around my neck all the time except when I have someone in the home. I have caregivers and I have my family here sometimes. So I wouldn't need it then. I would put it aside then as soon as they’d leave, I would put it back on. I have a better feeling when I have that. It’s like having somebody in the house with me.

I live alone so I got a Medical Alert. I like knowing that I have a button if I need it and my kids are happy that I have it. I've been with Medical Alert for a few years now. Their customer service reps are good. They answer my questions. I feel secure having a Medical Alert. I just don't like this new one that they sent me. It's one of those where if you fall, it automatically sends in the signal. In case you knocked yourself out, they get there and that's fine. But this new one is so sensitive. If I don't put it on very gently, it sets my base off. When it goes off, the base unit yells emergency five times. If I'm in the house, I hear it and I'd go to it and reset it. But if I'm outside, I can't hear that and I don't want anybody to show up if I don't need them. I don't mind paying for the service but I don't like this new one.

I feel safer since having my Medical Alert device. I can take a shower, and then I make sure I use it. We’re getting old and our balance is so bad. If I let go of something, I fall over. So, it’s time we needed something. I’m glad I have a Medical Alert device. We wear it. We never had to use it as far as something was wrong except for a few mistakes and something touching it or bumping it and it goes off once in a while. Medical Alert's reps were friendly.

Everything has been fine with Medical Alert. Even if I accidentally hit a button, they respond right away. The reps were nice and pleasant. There are times I wear the device around my wrist, but when I get busy, I wear it around my neck. I feel more safer having Medical Alert when I am by myself. I like that if I do happen to pass out, I’ll still get somebody to respond.

I’m 94 years old and I had a very simple fall. I went over on my butt and needed help to get up. That notified me that I needed to be sure to have something out. I got Medical Alert and I wore the device when I remembered, which was most of the time. I’ve also been in touch with the company to be sure that I’m up-to-date in everything. I also touched base with them once when one of the lights was blinking. It was a low battery and what we did was we sent back the little medallion thing. Then they sent me a new one so I’ve had good relations. I’ve been satisfied. I’d recommend Medical Alert and tell others that it can’t hurt to have it.

I fell a couple times so I got a Medical Alert device. I wear it on my wrist and I don’t even know it’s there. My experience with them has been fine so far. I’m satisfied with them.

My mother used Medical Alert's Mobile Alert System for approximately 6 years, always maintaining her account in good standing. She made her last payment May 15, 2018. The service from Medical Alert was also good over the years. At age 93 mom needed to move into assisted living which she did on May 30, 2018. I called and emailed Medical Alert on June 15 advising of the need to cancel service due to her move to assisted living and coverage by assisted living's proprietary alert system. During my call in June with Mick in billing I advising mom had been falling and also has been experiencing some confusion and memory issues, resulting in the need to cancel service as mom had not used the service since May 30. I was advised of the requirement to return the equipment which I did that day and it was received by Medical Alert on June 20.

I’m 71 and I live alone. I have a Medical Alert for a year now and they've all been good. But the unit kept sending out false signal, so they replaced it and I haven’t had any problem with the new one. One time, I fell and I was trying to get a hold of somebody and they were the only ones available. They helped me and did it all by phone. They contacted the ambulance and all that kind of stuff, and they came out. The button is something I have available 24/7 in case anything goes wrong. The wristband was a little big for my wrist though. It was loose and fluffy. Other than that, they’ve always been there and it’s a good product.

I live alone and I am diabetic. I fell one time and when I woke up, I was on the floor and I got a black eye and a bump on the head. I’m on social security and I have to be very careful of what I buy. So with its price, I got a Medical Alert device and I feel safer now. If anything happens at all, all I gotta do is smash the button. The people at Medical Alert are all very nice to work with. The ones that I spoke to were professional. I wear the button all the time even at night time. People ask me what it is that I got on my arm and I tell them that it’s the thing that I have if I fall and can’t get up. I also tell them that they need it, so I have recommended it to a lot of people.

I was sick for about a year and a half and my kids told me to get an alert device in case something came up. My son has been helping me with my interactions with Medical Alert and it's okay to have. If I go outside and do my weed whipping, I sometimes put it on. My sister has a device as well and her fees a month are a lot less than mine. So, that's one thing I wonder about. Other than that, it makes me feel like if something would happen, I would have some alternative and it's nice to have in case of an emergency.

Medical Alert gave me a new device that I have to be real careful with. It hangs around my neck and sometimes I'll take it off, throw it in the pillow and it will go off. I just have to learn how to handle it, but I like the old one better. Still, it's a pretty good feeling, knowing that I have it.

The string that Medical Alert comes on is way too long and I have to get a neighbor help me to fix it. Also no matter what I wear, you see these black strings and it's not attractive. The other company I was with supplied a shorter, more attractive string. There was also a woman who called me and said she was gonna send me this and that, and it was high-pressure sales. Before I knew it, I got things in the mail that I didn’t want and I had to send them back by FedEx. They shouldn’t do that. But Medical Alert has been excellent besides all that. I’m 86 years old and I live alone. When I needed the device, I pushed the button and had help. Before I knew it, the paramedics were here. They were very quick. I feel secure because of the device. I never take it off because I’m afraid if I take it off, I’ll forget to put it back on.

My mom activated her Medical Alert device in August with excellent customer service. In September, on a customer service call, we were advised to get the Protection Plan for the device in case of loss, which we did at that time. No mention of a written agreement that would be required. Yesterday, (2 months after activation/1 month after activating the Protection Plan), mom received a packet of paperwork in the mail - legal type document - stating she should complete and sign and return within 48 hours for 'best protection'.

When I had home care people, they told me about getting some medical alert button. They always say it’s good to have it. I don’t know what the heck I needed it in the first place when I could just use my my iPhone and call 911. Nonetheless, I got one. I’d seen a Medical Alert ad in the paper and I called their number. And ever since that time, I've had my Medical Alert. I always take it with me when I go out in the woods and when I go to town. Their rep was good. She said that it’s a good idea to have the fall button because if you happen to fall while working up on the house roof and you’re unconscious, it'll automatically go off by itself and it’ll contact somebody. But I never experienced using it yet because I’ve been feeling good. So far, it has been working okay and I'm satisfied. I paid extra amount of money so everything works fine with it. I just wish the prices would go down.

I’m not too well and my kids said I should have a Medical Alert device. My doctor said I have to get it and when I got it, a few of my friends got it, too. I have it on around my neck all the time and I don’t even know that it’s there. I'd take a shower and I’d put it on. I feel good that it's there.

I’m 96 years old. My daughter-in-law wanted me to go in assisted living and I’m not ready for that, so I compromised with her to get this Medical Alert so that they wouldn’t have to worry about me living alone. I’ve never needed to use the device, but it gives me security. I’ve had it for four years, so I don’t even realize that I have it anymore. Sometimes it gets a little tangled around my neck at night, but if I don’t wear it at night, that’s when most people would need it. My one friend took hers off at night and put it on the nightstand. She fell in the bathroom so she couldn’t reach it. She laid down the floor in the bathroom for two days before somebody found her. That was a bad experience for her. So I definitely keep mine on at night now. I’m very satisfied with everything I did with Medical Alert for years now and I would recommend it to others.

I’m 81 years old and I had a problem with my knee for a while. I had knee replacement 20 years ago but nobody wants to replace them again right now so I had a really bad problem with my knee giving away. Then my husband was really ill and I had stress so I had a lot of falls during that period of time. That was why I decided to get Medical Alert. In two years, I had fallen 20 times and four of them required hospitalization. So I really appreciated having Medical Alert. It makes we feel more secure because I know if anything happens, I can press the button and get help. I also live alone and I’m still immobile. I walk with a walker but things happen sometimes.

I live in an old house and the bathroom was upstairs so I needed to go up. My niece talked me into getting Medical Alert and I feel better with this. It doesn’t feel heavy and I’m satisfied with this device. It’s a good advice to have one.

I'm often unsteady on my feet so I decided to get a medical alert device. I got a Medical Alert through my neighbor and their team members were forthright in telling me what to do. Since getting the device, their team's response time when I test the button has been great. When I set it off by mistake, there's an immediate phone call and that's reassuring. Medical Alert has served me well. I recommend them.

My mom has dementia, and so we wanted to make sure she has something that she can keep on her. Hopefully, she would remember to use it if necessary. We've talked with Medical Alert to set up the device and had them run checks on it. They've done amazing. They don't talk above us, they talk to us, and they are very informative and patient. We've been very happy with the device and it gives us the peace of mind of knowing that's in place. Occasionally, my mother forgets to put it on and I have to call her. We're very pleased with Medical Alert and I would definitely recommend them.

I’m aged and I’m living alone. With a Medical Alert device, I’d be able to contact my children or somebody if I fall and I can't get to a phone. I wear one around the neck and it's fine. I haven’t had to use it yet, but when I tested it, the response time seemed efficient and it was okay talking with their team.

Their response time is too long due to their GPS system taking several minutes to connect. The company agent promised services that were not provided when needed. We paid upfront for the whole year of services. When we tried to reach him he was completely unavailable by phone or email, never returned our calls or messages. Finally, when we decided to return the system, the company used all kind of tricks to avoid reimbursing us. We are still waiting for it to happen. DO NOT BELIEVE their representatives, they will promise you anything you want to hear in order to sign you up, so they get their commission paid to them.

I can't say all the customer service is horrible, but 2 out 5 on our last 5 calls were. It started when my 88 year old mother was interested in adding call alert to her current service, she spoke to a customer service representative lady and found out it would be an additional $15 and said, "Let me talk to my son and I will call back."

My husband passed away a little while back and my brother in Denver insisted I get the Medical Alert device because I live by myself now. When I first took the device out, I was told to test it and so I did the testing. I wear the device all the time except when I go to bed. I take it off when I go to bed and lay it by my bedside. I wear the necklace around my neck 'cause if I'm out somewhere and I need it, I can push the button. It makes me feel secure because I can push the button if I'm in trouble. If anybody asks me what is the thing that's hanging around my neck for, I explain it to them and tell them it's a good thing to have especially if they're alone. I would also tell them to definitely get one because it would make them feel safe.

I’m 72 now and my back is killing me. A lot of times, I’ve been walking around dizzy so if I need Medical Alert I can use it. I just got a new one since the old one wasn't working, and it works good. I’m satisfied.

I returned the home system for the mobile elite system. The company harassed me constantly about this return and when called several times said that they did not know what I was talking about. Talking to several different agents I got different answers from each agent. I asked for an email invoice which they said they would send. They did not. They have not credited me for the return. They charged me $335 more instead. They promised to call back. They didn’t! Stay away from this company. Beware!

I've had falls before and I live alone. My family live around where we live so I had to call them if I needed help. So, my family got a Medical Alert system for me. At first, I started with a device around my neck but then that would fall off and start an emergency. Thereafter, my daughters ordered the model for my wrist and it has been better since. One time, I was gonna sit down on my bed and I pushed the button accidentally. All of a sudden, the device started an emergency again. Medical Alert's team called and I told them it was an accident. Still, that made me feel good because I have help if I need it.

I kept falling and I live alone. I got the Medical Alert and I feel secure knowing I have that. I have it for a little over five years since 2013. I've used it twice and it has been wonderful. I wear it around the wrist and when I pressed the button, they answered. But the second time I had to use it, they couldn’t hear me. The device was in my living room and I fell in my bedroom. An ambulance came and my son came. They told me they couldn’t hear me but help was on the way. I’ve moved the device since that happened. At the time, when they called my contact, it just showed a 1-800 number and my daughter didn’t answer it the first time. But she called back and it was them. People sometimes ignore that number and if they don't recognize it, they don't answer. So that was the one thing that my daughter thought was wrong with Medical Alert. They shouldn’t hide their business.

I canceled my order one day after placing it. Mom went to a nursing home and did not need it. Was told there would be no charge, and I sent the unit back to them, unopened, and the service was NEVER activated. They have been charging my credit card, which I called Visa to report credit card fraud. Emails to Medical Alert ignored.

I needed some way to get help if I needed it and Medical Alert has made me feel more protected and confident. I wear the button around my neck during the day and on my wrist during the night. I had to use the button when I was very ill and Medical Alert responded immediately. I did not wait long for the responders, they got in through the keys from the lockbox and I got the help I needed. Medical Alert is a good thing to have.

I've had my Medical Alert device for so many years. I had an episode where my sugar went so low, I could hardly move. I got help and I kept wanting to go to sleep, but I was told that if I went to sleep, I wouldn't come back. My kids had a fit and told me that I've got to get something just in case that happens again. With Medical Alert, I have the comfort of knowing that I can get help when I get in trouble. I have bumped my button accidentally quite a few times and Medical Alert's response has been quick. They’ve been also so efficient, kind and forgiving when that happens. I had the fall thing added to the device, but I’d rather have something different than the necklace I wear. Still, it’s a great thing to have.

I got this for my 82 and 84 year old parents. No bill came to their house but they harassed them on the phone. They were sending the bill to an apartment in a different city. My mom would accidentally set off the fall pendant and the operators were rude to both my mom and dad. My mom was also experiencing dementia. The elastic used for the wrist pendant was leaving marks on my dad's wrist only after 6 months, it was stiff. My contracted amount was $49.99 but they started billing $54.95 with no notice. I canceled when my mom passed away in July. I returned the equipment after waiting for a label and received a bill on September 3 for $64.95. The equipment was received in the warehouse on August 21. I was informed that I would have to pay for August.

I feel much more secure knowing that I have my Medical Alert device. I'm getting older and living alone. I first had the neck device and the lanyard irritated my neck. I went to the wrist one and there have been a couple of times when I’ve had it too loose and it slipped off. But, it works okay for me. I inadvertently set it off and I wasn’t even home. It alerted everybody very quickly, including my emergency friends. I’d recommend Medical Alert.

All my friends have Medical Alert devices. The one I have is comfortable to wear and I would recommend it to everybody.

I used another device before this and if I triggered it so that it went off, I could just speak and I would get a response over the device. I would hear, “Do you need help?” and then I would say, “No, I didn’t need any help,” and that would be it. Whereas with the Medical Alert device, a couple of minutes after it has been triggered, I would get a phone call to see if I’m alright. It seems like I trigger the device off too often. I wear it around my neck and that’s when I trigger it because it gets in the way. I usually wear it under a blouse or shirt and sometimes, I trigger it by bumping or if I was taking something out of my washing machine. When I’m bent over and I forget that it’s on, I might hit it. I’ve done it a couple of times a month and the response has been very good.

Things have been going very well with Medical Alert. I tried to wear something around my neck but one night, I rolled over in the bed at three o’clock in the morning and heard them waking me up. So, I like having it on my left wrist. I accidentally pushed on it once but it doesn't get in the way. Whenever I used the device, I had to wait quite a while for their response. In fact, the last time I called for a checkup, it seemed like it took a while for them to get back and make sure that I was okay. But they were very glad that there was no emergency and I was just checking.

I live by myself and I am prone to fall. If I fall, I can’t get up. I needed something so I could call for help. I got a Medical Alert and I now feel safer with it because it’s right at my fingertips if I need it. I wear the button around my neck and put it down in my shirt. I forget that it’s there and it doesn’t bother me. I haven’t had any problem with it and I would recommend it to anybody if they live by themselves. I’m 95 years old but you don’t have to be that old to need something in case you fall and can’t get up.

I got a Medical Alert thinking that I needed it, and I have been wearing a band. I haven't used it a lot but I have no problems with them.

I had a medical alert device that wasn’t working well so I needed to change. I saw Medical Alert in an advertisement. I had to test it and I used it to call for help. Once I pushed my button, I got the response from the fire department. However, I don’t like that I have to charge it so much.

I broke my ankle and I was on the bedroom floor. I used my Medical Alert and their response time was very good. Luckily, it had been fairly cool in Florida and I had the windows open because the fellow from the ambulance was walking around the house to try to find a way to get in and I hollered up the window. I told him where the hidden key was so they could come it. Since that time, I’ve got a lockbox and the Medical Alert reps told me to give them the code on it. That incident happened on October 19, 2015 and I was in the hospital for two nights then I was in one rehab place. But Medicare would only let me stay there for a certain time and they had to move me to another one. Those were horrible places and I didn’t get back home until January 1st of 2016.

When my husband passed away, my kids thought I should have a Medical Alert device. I wear it around my neck. Ten weeks ago, I was out in the garage and I fell down and broke my wrist but I didn’t have my Medical Alert. That happened at 4 o’clock and I laid on the cement floor until 8 o’clock. Thank God I had the garage door open and my son came in and I hollered for him to help me, but Medical Alert's team notified my daughter. She lives right close by and she was here before the responders came, but they were here in a few minutes. Now, I wear the device day and night all the time.

I fell when I was answering the door too quickly and my family wanted me to have a Medical Alert device. I live out in the country. My husband passed away and I’m by myself now. The device was tested when it was put in here. I wear it device around my neck and it’s comfortable.

I had a very poor experience with Medical Alert. They were calling my mother at 6:00, 7:00, 8:00, 9:00 and 10:00 in the evening over a bill that my mother should not have gotten phone calls about. My sister has always paid that bill. At the time, Medical Alert had a credit card on file that apparently expired. I’m sorry that they weren’t smart enough to call the credit card holder and explain to them that it had expired and that they needed to do something with it. Instead, took it upon their self to start calling my 85-year old mother about a bill that does not pay. That was too much.

I live alone and i hear noises in the night. It’s a big comfort to me to know that all I’ve got to do is push a button and I’m gonna have somebody at my door. I’ve had the Medical Alert for a number of years and I’ve been completely satisfied with the service. I have pushed the button and the response time has been adequate. I wear the device around my neck. Although it gets in the way, it’s something I live with. I’ve tried one on the wrist which was not a good thing. I’ve also tried one that you pin on but my hands are crippled, so it’s hard to pin one on and take it on and put it off. I was sent one that you pin on to your clothing and I sent it back untried because my hands just wouldn’t accommodate it. This is the first one I’ve had and it’s made a world of difference. It’s an ongoing expense, but it’s well worth it to me.

I have a hearing problem and it was necessary to get some kind of help. I’m very comfortable to know that I have the Medical Alert device in the house and that it would respond if I needed it. We test it every six weeks and the response time has been reasonable. I wear it around my neck every single day and I've had no problems with it.

If I go out all alone and all of a sudden I feel dizzy, I can push the Medical Alert. I’m wearing it around my neck and it is not bothering me. When I had to push the button, their response time was all right and their reps were okay. I would recommend them. In fact, I told my sister about it. She is having a problem but she down in Florida and she is gonna look into it.

I lost my husband in January and now I live in the country. It gets a mile off the road and I'm all alone. I wouldn't have no way to get help right away. A friend of mine got Medical Alert and she was telling me about it. She said I need to have that just in case. My device is fine but I turned my other one in because it's too sensitive and it keeps going off on me. I got the original back and it was a little cheaper. They were supposed to give me a couple of months free, but they charged me last month. But overall, I am very secured. I feel very comfortable in case of emergency.

I went into a nursing home and canceled my account in February. I sent my stuff back but they still took money out of my account in June. I called in and was on hold for 33 minutes. As soon as I asked for a refund the phone went dead. I sent an email to them with what happened but I got no response. Here I am two days later and back on hold going on to 30 minutes but no answer; just a recording saying how important my call is to them. I have the routing number and all information from UPS. Should be easy to get fixed if I can get through. I have a feeling that I am not the first person to have this problem with them. I would not recommend their service just because of the problems I am now having.

Flora had a stroke then so we decided to get a Medical Alert and we've always had it. She feels a lot more comfortable with it and if I’m outside, she can’t get a hold of me. In fact, we've used it for an emergency and it worked good. Our front door doesn’t unlock when you open it. She got out and it was cold, and all she had on was her house coat. And she was able to summon help. The Medical Alert team got the key out of a lock and unlock the back door and came in, unlock the front door and she was able to get in. However, she's got a Medical Alert here which she signed up by mistake, the one for fall, and she didn’t realize it was gonna cost her $20 a month. It’s still in the box, never been opened and she was talking about sending it back.

December 9, 1017, I ordered two of Medical Alerts alert systems, while recovering from surgery after having a fall. I paid them for a full year -$439.89. After arriving home in March I called Medical Alert and asked them about my order. They claim they sent them. I told them I had never received them and wanted a refund. They had excuses like: "we won't be able to give you a full refund," "you should have contacted us sooner," etc. etc. I have called them monthly. Their response: "we have to get permission to give you the full refund," or "we will send you a check," etc. As of yet, I have not received a response from the company or a refund. The first time I called them was in March and now it is August! Still no refund of my money!

I had bought a Medical Alert for my son in Alabama. And when he died, I took it with me because I live alone and if I fall down, I don’t have the strength to get up. Medical Alert had talked me in to having it outside the house, but it was so sensitive that they came and I didn’t touch it. So I don’t like that. I've used it though and it has been very helpful and very nice. So far, everything is satisfactory.

I got the Medical Alert just in case there was a problem, and they're doing very well because it gives us some peace of mind.

I'm glad I have the Medical Alert device. I wear it around my neck and I've been more careful knowing that I'm wearing it.

I fell and had a hard time getting up so I needed a medical alert device. Anytime I ever called Medical Alert I got good results. I feel very comfortable.

I started sleeping with the Medical Alert band around my wrist because I had surgery on my neck. Then I got the door key on the doorknob in case I may fall on the floor or I can't get out of bed, and they can't get in and help me. The only difficulty I have is this thing won't go off if I fall down and I will have to press the button. Otherwise, I feel satisfied with Medical Alert. I got the device which any time when I go outside, I can talk to someone if I got a problem.

I live alone and the doctors told me that I couldn’t live alone. Due to my living arrangement, they would not release me to go to my home and Medical Alert was the best thing I could do at the moment so I got one. One time, I’ve accidentally touched the device and it went off, but it was okay. Their customer service team treats me very well whenever I call. The only problem is the financial arrangement wherein I’ve been on the financial set-up plan. I don’t remember telling Medical Alert to do that so I’m gonna discuss it with the children and see what we’re gonna do to go from there. But so far, the system works well. Medical Alert is good to have for a person who lives alone. It’s good to know that you have something to rely on in case an emergency does happen.

Rupert was beginning to fall. I went to town and paid some bills, but when I came back, he was on the floor and couldn't get help. I saw Medical Alert advertised on TV and I took it. However, when we first got it, I was kinda disappointed in a way. They told me how much it was gonna be but then after a few months, I went ahead to put the insurance on it and it went up on me $15 more. I should have been told that beforehand. But as far as everything going and working, it's doing okay.

I have a pacemaker and a stent in my heart, so if I have any trouble, all I have to do is press the Medical Alert button. I wear it around my neck all the time. It's also right by my bed if I ever have to use it. The way their customer service talked to me and asked questions was good.

With my age and my living situation it's a comfort to have Medical Alert. A friend of mine had gotten this particular one and it was recommended to her by a friend of hers whose daughter was a physician, who had researched it carefully. Everybody I talked to at Medical Alert has been very nice. The device, however, is ugly. They expect women to wear it around their neck and I don’t do that. If they had a more attractive one for women, it would be nice.

I was having dizziness and had gone several times. I got a Medical Alert device and it’s good to know that there’s somebody close by. The Medical Alert team is on top of what a person needs. I used my device once when I’ve fallen in the bathroom and was not able to get up. They were here within a very short time. So, I didn’t have to lay very long before they got here. However, at this time, I’m not getting any service. I’ve moved into an apartment and we’ve had some problems because AT&T is not in this area, and it’s not carrying it through. So, right now, I’m very disappointed.

I got a better deal with Medical Alert than the other companies, and I've been very pleased with them. I have a fall detection pendant that they help me with when I have to test it, and I also have the little box that I take with me. I don't always wear my pendant when I'm out, so I always make sure I have the little box. That's security in case something happens that I need something. But I wear the pendant during the day when I'm not in bed, and I even wear it in the shower since it's waterproof. If I accidentally set it off, which I have done number of times, they call me right back.

Medical Alert makes me feel safe and if there's a danger of you falling, you should have one. I was in a car accident. My head's been busted and my eyes have been knocked out. I have double vision and hearing trouble. Having Medical Alert makes me feel like if I need help, I can get it. I forget to put it on when I take it off. But otherwise, it fits well in my everyday lifestyle.

I had a bad fall and my kids insisted I get a medical alert device. When I was bringing in a potted plant the other day, I had it up against me and it set the Medical Alert device off. It gets in the way like that. If you press something against it, it gets set off. It started then and I had to set that plant down. They respond in a minute but they can't hear me if I’m not right in the room with the speaker thing and that's not good. I don’t like that because with most of the other devices, you can use the device anywhere. But this one is just good around the house and in the yard. You can't even use it in the bathroom. One time, I was saying that it was okay and that I had pressed the button by accident but they kept talking. So I had to go in the room with the speaker thing before I got it to shut up. I was not even that far. The device costs a lot and it doesn’t reach very far.

My children felt I should have something in case I’m by myself when I fall down. I’m very weak. I wanted a medical alert device to have some assistance of some kind. I wear the Medical Alert necklace and it’s not really light, but it’s not really heavy. The only thing is every so often, they call and they’re up on my premium for something new that I don’t know anything about. I’m on a very limited income and I had another $5 added to my bill, but the main thing is in case something happened, I can get somebody to come here. Medical Alert has been fine as far as the service is concerned and they explained things to me.

Medical Alert's team was very nice. The last time I spoke with them, I told them that I was going to cancel the device because I'm not using it. I'm by myself during the day and I'm seated right beside the phone. So, if anything goes wrong, I can just pick up the phone and call someone. Their guy told me that they would drop the price just for me. Everything was fine when I spoke to them and nothing was impossible thus far. Still, I'm going to cancel the service.

There was one time when I couldn’t get the trunk lid on my car. I didn’t want to open and so I pulled on it and it flew up and knocked me over about 8 feet back behind my car in the garage. My cellphone was in my purse over on the other side of the car but I have metal hips and I couldn’t get myself up. So I scooted across the floor over to get my phone and it scared me enough to think what could happen next. I then got the Medical Alert device and it's okay except for the lanyard. I wear it in the shower then it’s hanging up half of the day to dry so I’m not wearing it. Then, if I want to wear a necklace when I dress up a little bit fancier, I have to take the device off because it’s blinking away underneath my top. While it's a klutzy-looking thing, it’s a safety thing. I also know several of my friends have gotten them.

I’m satisfied with the Medical Alert. I wear it around my neck and it's good.

My mother lives alone and diabetic. She has a walker but sometimes she falls so we thought she needed Medical Alert. It has come in handy at least five times. She fell before and another time, when she had shortness of breath, she just pushed it on her own. Medical Alert notified me first and that gave her security knowing that I could come first alone or the ambulance, or both. At that time, I told them to let the ambulance come and they beat me here. The day before, she said she didn't feel like eating and was kinda tired and then, my husband said that it might be her heart. So, when they called the next morning at 8:00, that was what it was. It was great that they notified me. I come almost every day to check on her but there were a couple of days in a row that I didn’t. So I don’t know what would have happened if she hadn’t had it because we wouldn’t have known.

I'm old, I got feet problems real bad, I got a pacemaker that's acting out, and my eyesight is just about gone. I was in the hospital for a month when my daughter got a Medical Alert device. I've always used the Freeport one and since my husband was a fireman, I was kinda upset that I wasn't doing it for my town. But, the Medical Alert team has been very nice. I've hit the bracelet a couple of times because it was kinda built up a little bad, and they've been right on the ball. Before I've gotten through to explain to them what had happened, they've gotten the machine running. Then, I jumped right on as quick as I could and told them I'm sorry that I hit it. I've had the bracelet for so long now and I leave it right in my right hand all the time. It's old and it keeps coming undone on me sometimes, but it's okay to wear.

I do a lot of falling back so my kids talked me into getting a medical alert device. I wear the Medical Alert all the time and it hangs around my neck. I had to use it once to call the ambulance when I fell on the laundry and hit my head. It didn't knock me out so I was still able to push the button. My experience with the team has been good and I haven't had any problem. I'd recommend Medical Alert.

Having my Medical Alert device has been relieving mentally. However, the device wakes me up in the middle of the night saying "your device is now charging". It does that a lot and oftentimes, we're in bed sleeping and not anywhere near the device. Half of the time, it scares us. My husband has talked to their customer service team and they said nothing about it. We moved it around between different plugs and it does the same thing. Still, with the device, I feel safer to go out someplace. Having the button fits into my daily life and I don’t have to make any changes or anything apart from wearing it inside my blouse. Medical Alert has been great for me thus far.

I got a Medical Alert that I put around my neck so that I can call somebody in case I fall. I tested it out and they don’t take a long time to get back to me. I’m satisfied.

I live alone and I’m 79 years old. My daughter told me to get a medical alert device because I don’t have anybody nearby. So, when I saw Medical Alert on TV, I purchased their product. I talked to them one time because I hit the device but it wasn’t an emergency and I wanted them to know that.

I'm satisfied with the Medical Alert device. I was alone and some friends thought I needed something. Now, I wear a Medical Alert. It works for me and I could call for help when I needed it.

My husband was in a wheelchair and he wasn’t well. So, I had to call for help and got a medical alert device. Medical Alert's response time was good when I had to use the button. I’m satisfied with Medical Alert.

I used to have a medical alert device that wouldn’t stop knocking through 14 hours. I then got the Medical Alert and it feels okay wearing it. It’s not too sensitive. I feel safer too. Their team is professional and courteous and we've had good interactions. I recommend Medical Alert.

I fell so many times and broke my bones, and I decided to get a medical alert device. And I feel safer with my Medical Alert device. I’m alone because I lost my husband and I’m trying to be as safe as I can. The Medical Alert team was really nice. I’m 78 years old and I have no patience with this modern stuff and they really helped me understand and they did what they could with me. I wear it around my neck, and at night, it’s hanging at the side of my head. I dropped Medical Alert, though. I got more coverage with another company and it’s costing me less than Medical Alert.

My husband is deceased and my son was feeling guilty that I was having to live by myself while he was going to places. One time, I was in my kitchen and I slipped and I didn't have anything to hold onto. I reached out to my cabinet and I slid a little bit on the floor until I managed to get around to my recliner in the family room. I was needing to go to the hall bathroom and I made it there but I spent the night on the floor in there. If I had a medical alert device then, I could have pushed the button. So my son got me a Medical Alert device even though I told him I didn't need it. I wear it under my bra yet it still feels like something is showing. I'm a little dissatisfied with it because I feel like I'm wasting my money paying for it. My kids ordered it, but they don't pay for it. Besides, I don't have emergencies and I can handle without it.

My mom is 87 and she lives alone, and even though she lives next door to us, we're not there all the time. We're afraid she would fall or have a problem and there would be nobody there to find out until the next day. We wanted her to have something where if she fell or she had some kind of a medical problem, she could call somebody that would call us right away. We looked up medical alerts with cellphones online and I read about Medical Alert. They're very helpful and they seem to be quite concerned. Mom sometimes forgets to do the test thing and they call and remind her. Everything has been good.

I’m living by myself and so I decided to get a medical alert device. I've had my Medical Alert device for three years and I have it on my neck. I’m satisfied with it until now. I pushed the button twice without noticing and the Medical Alert team was nice and very helpful.

I’ve been on medical alert service for years because I had brain surgery and I have brain trauma, and I’m a breast cancer survivor. My driver's license wasn't taken away from me, but I wasn’t sure if I could handle driving and I walk around a lot, so I got Medical Alert's travel service. I love my traveler device and I've felt safe with the wrist band and the battery. The representatives were nice but they didn’t give me any feedback. Also, I didn’t like the fact that they convinced me to get the box which I didn’t really need because I walk with the bag and the battery. So, I returned the box to them through FedEx and I gave them the tracking number for that.

My daughter lives 100 miles away and I live alone with the dog. She got me a Medical Alert and pays for it. She usually calls in and checks on it too. The black necklace thing is a tell tail sign that I’ve got one on, but I’m 85 and I still have a little vanity so I'd rather have it in a gold chain or something else. I’m not as faithful of wearing it than I should be, but it’s my own way. In January, I fell and broke my wrist but I managed to get through it without using the device. Then I walked the dog for 30 minutes this morning and my condition was not up to Smith, so I should’ve had the device on. Nonetheless, I’m a Red Cross volunteer so I’m always at the hospital and I have put the Medical Alert out and mentioned about it.

My husband is home-bound and I need to have the Medical Alert device in case I fall. When I had just gotten it and tested the fall button, they responded right away. I told that rep that it was not an emergency, but they sent the ambulance out. Other than that, they're very polite and the device makes me feel safer. My husband have used it a number of times because he falls. And I used it once and went out to the ER. We’re very satisfied with Medical Alert and our experience has been absolutely super.

I feel safer by having my Medical Alert device since I’m here alone through the day and I tend to fall easy. But I never liked to wear a necklace. It’s all right through the day but at night, I don’t like that darn thing around my neck. I’m gonna go through the wrist. But now, my son also stays here with me at night so I don’t wear it at night. I used it one time for an emergency. I hit the button and they called right away and got a hold of one of my kids. They’ve been real good to me. I've accidentally pressed it a couple of times and the response time was also good on those occasions.

I'm an old lady and having Medical Alert makes me feel safer. I wear the device around my neck and keep it by my bedside all the time.

I'm very satisfied with Medical Alert and I'd recommend it. I've had it for so long and I'm used to wearing it. I feel much better with having it. Also, their team has been fine and never been rude to me during the times I had to interact with them.

I feel good about Medical Alert's response time. I test it and press it once a month, and I feel very secured with it now. I stay by myself and I’m getting old so I need a medical alert device for peace of mind. In case I need someone, I can get them to get somebody for me. I got a fall button and I wear it around my neck. If I fall, they can tell. I can also mash that button if I fall and it'll alert them that I need help. If they can't hear me, they would send someone.

I had a stroke about a year and a half ago. I’m steady on my feet now but I got Medical Alert. I have the one on the table with the big unit. It went off and I have to test it. I feel a little safer having it.

I do not like the "fall" button. It is too large and too heavy. I fell in my yard last week. My feet slipped on a garden shed ramp. I hit my bottom, then my back, and hit my head on the door. I'm okay, except for a bruised tail bone, but the button never let out a peep. It didn't call anybody. I will be returning it and going back to my regular button that I first ordered from you. I like that one.

My mother has had her Medical Alert device for 10 years. She feels that the device is a nuisance around her neck as it gets tangled up sometimes, but it gives me assurance that if something happens, she could get a hold of someone. Medical Alert's reps have been friendly and helpful, and overall, Medical Alert is worth getting.

I'm past 93 and I'm afraid of falling. Getting a Medical Alert device has made me more confident. I contacted their team a couple of years ago. The ambulance came and everything was okay. However, I wish there was somebody I could talk to if I fell because a lot of times, I don't want an ambulance. Instead I just want somebody to help me get up. Other than that, I feel safer with the device on.

My Medical Alert device's overall functionality and the ease of the system helps. I'd recommend Medical Alert.

I live alone and one day, I fell and couldn't get up. My grandson came and took me to the hospital and since then I got a Medical Alert device. I've been wearing the button around my neck and have felt more confident with it. However, I try not to use it because the emergency team came when I had a false alarm and they told me to wear a wrist device instead. I'm very satisfied with my experience with the company.

My husband passed away. I live 15 miles out in the country from town and that puts me by myself now. I soon will be 83 and I’m in good condition but my children were all in agreement that they would be comfortable with me living here if I had a button around my neck so I got Medical Alert, which is more for them than me. One time my cat stepped on the button and their response was right on. Their rep was very professional and very courteous. I appreciated quickness.

I’m an old woman and It’s good to have the Medical Alert device. I’ve had it for 13 years and I've used the button quite a few times. I have the thing around the neck and one for the wrist. It's annoying a lot of times because the string bumps against things. So when you wanna bend over or turnover, you gotta be careful because you can strangle yourself with that rope thing. But the service is wonderful and if you call, they’re right there on time. They see that you get where you're going. It's a good thing because it doesn’t take long and they're very courteous.

I live by myself and my kids got me Medical Alert thinking I need it. I wear it around my neck even when I sleep. Their customer service team was very nice when they contacted me. I like Medical Alert and it works all right. I've told my friends all about it.

I wear the Medical Alert device around my neck, and it is fine and comfortable. I'd recommend it.

Medical Alert's service was obtained for this lady because her husband died and she was left alone. She has both the necklace and the bracelet, but she only wears the help button on her wrist and she seems to get along fine with it, but she doesn't wear the necklace that much. So far, she has only used the alert service twice. We had the wrong number at first so that confused everybody, but once we got that straightened out it worked really well and the response time of the team at Medical Alert was really good. She had fallen and then they asked her if she was okay and she said yes, so they thought she was okay. She was okay but she couldn't get up, so there was a misunderstanding. Nevertheless, she feels really secure with the Medical Alert service.

I'm getting a little older and we keep getting frightened on the TV that people fall and then can’t get up. I’m not at that stage yet and I don't have a tendency of falling, but I got a Medical Alert for security purposes. I have it on my wrist. I call Medical Alert every month to make certain that the unit is working and they’ve been all right.

I fell and my son thought it was time to get a medical alert system for me, so he got Medical Alert's service for me. Before, I wore the alert device around my neck but I didn’t like that when I was on my journey to church. So, I got the bracelet and I wear it all the time. I like that I can wear it in the water. When I tested the device, the response team at Medical Alert reached me quickly. Also, my son comes and checks the device once in a while. I’ve had Medical Alert for a year or two and so far, my experience with them has been simple. But the price is a little too high. I had paid $400 and the fee was $79 a year. Then they billed me $60 for the tax and I paid them, so they should’ve paid for the tax.

Ambulance arrived promptly. Ambulance personnel were very helpful. The only problem (major) was that I was alone and the ambulance personnel did not have the code (**) to the lock box on the front door. I was already in pain, but had to get up and let them in.

I’m on oxygen 24/7 and I've been using my Medical Alert device for two years and everything’s been great. I wear my device hanging around my neck. There was one time I laid it on the bed and I must’ve done it hard and it went out. And I thought it was sensitive.

I've fallen in the house and got a medical alert device. And I feel very lucky having the Medical Alert device with me. I wear it around my neck and it does pretty good. It’s better because with the other one I had before, the battery went dead. And the Medical Alert representatives do very well. The response time was very good when I tested it.

It's my second year with Medical Alert and I'm glad I have the device. I have dementia and I have a hard time, so I wanted to have something just in case something happened. I wear the device around my neck. When I pressed the button, the response was very good and they were here right away. Medical Alert is excellent.

My husband died. I live by myself and I have Parkinson’s disease. I got the Medical Alert device and I wear it on my neck. I tested it to make sure it works and they responded quickly. They were professional as well.

I live alone and I’ve had Medical Alert device for a while now. I feel good having it. It’s always on my neck and at night, I put it close to me right in my little nightstand. Everyone I spoke to from Medical Alert was good and when I had to go to the ER twice, the team responded fast when I pushed the button. So far, the device is working well.

I have Primary lateral sclerosis and having a Medical Alert device gave me a sense of security. I've had it for about four years now and it has worked. I've gotten used to the pendant around my neck. The response time was also good when I pressed it accidentally. The only thing is the price is going up.

Medical Alert has been very helpful. I’ve had to use my device twice, and they have showed concern for what was going on with me and got me the help I needed immediately. I’ve been very pleased with everything they’ve done. I feel a lot safer since I’ve had Medical Alert. When I first got it, I think it was ridiculous. I got it because my children wanted me to have it since I run up and down the interstate all the time.

I live alone so I got a Medical Alert which I wear around my neck. It would come in handy if I would fall. Their reps were quick to respond when I tested it. So far, I’m satisfied with it.

My Medical Alert device has performed alright so far. I've talked to their reps and they have been cooperative. I fell out of my bed and then I couldn’t get out of bed, so I called and told them I wasn't in danger. But they called my son and he came down and got me out. It wasn’t very long that they responded. I wear it around my neck all the time and it gives me a little reassurance.

I got this machine almost five years ago and it’s really helped me out. I accidentally pushed the button a few times and the Madison Township squad has been really nice to us. I was down in my neighbor’s once and I had that necklace around my neck. I guess I pushed it because when I went downstairs with all my friends, the manager and squad people came. They were asking for me and I asked what they were here for. They asked me if I pushed the button and I said I didn't know. They called my friend and got him up here. I was told to go back inside so I did. He asked if I was okay and I said yes. He asked if I fell and I said no. It scared him and me.

My experience with Medical Alert has been okay. I decided to get the device because I live alone and I have a bunch of stairs to go up and down. I was afraid that I might fall some time going up and down the stairs and no one would know. I wear the device on my wrist and I don’t like it. I also don’t want to wear it around my neck as it's uncomfortable. Furthermore, I am not satisfied with the medical alert system and I can get a cheaper one than what I have now. I am on a fixed income, so I’m thinking about changing.

We’re getting up in age and our kids thought that we needed to have a Medical Alert in case something happened because they don’t live nearby. Everybody is happy that we have it. We just don’t think about it because it’s there. The only complaint I have is that I got my bank statement and there was $60 that was charged from Medical Alert. After I saw that on the bank statement, I got a notice from Medical Alert saying, “Thank you for choosing the insurance on the equipment.” We weren’t informed that they were gonna be adding insurance on it. Nonetheless, we’re doing fine. They respond very quickly whenever we test it.

I've had a Medical Alert button for three years and it works fine. I was falling quite a bit but since having the device, I feel safer. I've used it a couple of times and the emergency response people were very kind. They were also right here pretty quickly. I wear my Medical Alert button around my neck and it's pretty comfortable.

My children wanted me to have a Medical Alert and I've had mine for years. I wear it around my neck and sometimes it's a pain when something hangs on your neck. But the device is good and I've not had any problems with the reps I've spoken with. I have recommended it to people.

I have been trying to get a refund from Medical Alert for almost 6 weeks for a system that would not work. On May 9th I contacted the Medical Alert company by telephone to ask about their Medical Alert Systems for my mother-in-law. On that date I visited with a salesperson about the various systems and charges and advised them at that time that my mother-in-law did not have a landline or a smartphone, but she did have a cell phone and that she lived in a remote rural area so I was concerned about having good service. After giving the salesperson her address I was advised that yes they had service in that area. So I ordered the Mobile Elite System AND PAID $204.00 UP FRONT FOR 6 MONTHS SERVICE for this system.

I had a pacemaker put in on my stomach so I decided to get a Medical Alert which I have around my neck. I check it every now and then, and I feel good about their response. It has been a fine experience, so far.

I’m 73 years old and in case I fall, my Medical Alert device is a good thing to have. I wear my button around my neck and it’s comfortable. Overall, Medical Alert has been very good.

I've been using Medical Alert for over a year now. My daughter said that I should have it. I had accidentally set it off and they were very good.

I live alone and I’ve been with my Medical Alert device for a few years. I wear it around my neck and I'm fine with it. Lately it’s been taking a while for somebody to respond, but they’ve been responding. Also, it was ringing by itself but it's been okay now.

I'm alone, I fall and I get dizzy a lot, and having Medical Alert has changed my sense of security. I wear it around my neck and I've used it quite a bit. Their responses were great and they were very efficient and kind.

I wear my Medical Alert device over my neck, and it’s comfortable. It is nice and safe, too. I have called emergencies on this, and the Medical Alert team responded really well.

Having a Medical Alert at 95 is very comforting knowing that I have it. I test it every month. When I call 800-332-8570 to put it on test mode, it beeps and then it says, “Putting your account on test” for 15 minutes. They respond quickly and it was painless.

I’ve had no problem with what is on my bracelet and when I needed to add something to my bracelet they have been very good about the addition. When I need to order a new bracelet they are very helpful.

I have had no problems with this device you submitted. It works well, the service is there if I need it, and I feel protected. When I need help we call your service department and they can answer questions we may have.

I was having difficulty with getting a response to my testing. After talking with customer service and technical support the issue was resolved very quickly I have been very pleased with my service since starting with medical alert. Thank you for being there for me.

There are no complaints from this customer. You have always been there when needed. Everyone should be so lucky as to have a company of your stature on their side. Keep up your good work. Thank you for all you do.

This is a great idea to have a fall button. The one problem is that when it is worn and a person sits down into an easy chair it is so sensitive that it rings back to the company. This has happened twice here. Once the Medics showed and it really wasn't that of an emergency it was that the button off while party. Was in the easy chair not an actual fall. Otherwise very good system all around.

Accidentally dropped it as I went to hang it up & bang, you were right there to see if I was OK! I could not have called you any faster than you reacted! I will definitely recommend this to my friends!

Medical Alert contacted me resolving the issue with the fall button which was returned. I was refunded and happy that customer service will be addressed concerning this issue. I didn't leave Medical Alert over this because of all the wonderful reviews on this site. I feel the issue causing this drawn out affair will be addressed by company management. I must state I have never had a concern of my mothers safety with her current button. Actually it went off once and everyone including me was notified in a very quick and proffesional manner. Thankfully it was a false alarm. We have suggested Medical Alert to another family member who also has their service. I thank Suzie from Medical Alert for handling this manner so quickly and proffesionally.

My son thought we needed the Medical Alert and he got it for us. We had two of them and my wife passed, so he sent one back. The alert is comfortable if I put it on and doesn’t bother me. I haven’t had to use it but it got bumped sometimes and it worked that time. I was right here in the house and as soon as I got the telephone or to the box, I told them that it was not an emergency and I turned it off. I would recommend Medical Alert.

I'm by myself and my kids wanted me to have an emergency button. I fell before and broke my foot at my other house. I didn't have my Medical Alert back then and my husband was really sick. So, I thought I better get one. Now, I have both the necklace and the wristband. I also have the thing with a combination on my door as well. It hooks onto my door and it has a key in it. It's there because if I fall, I can't get to the door to let the Medical Alert personnel in. While I'm still scared sometimes, I've felt safer since having Medical Alert.

I'm passing 89 and I live alone. I have my Medical Alert button in the apartment if I need it. I used it some time ago and it was very satisfactory. Their customer service was very responsive. Also, I check it every month and their response time is fine. The only thing that sticks out is the aggressive campaign that they run. I don't like the number of phone calls I get trying to get me to buy it. Their call system does not keep track of their customers and I get about a call a day. Other than that, it seems to be there when I need it.

Before I got the Medical Alert device, I have fallen twice already and I could not get up. I signed up in the beginning and then somebody added some insurance to it. I’ve tried to eliminate, but they did not do it. I got charged $60 for the use of my card, and I said never are they going to use my card again without my permission. I’m buying it annually so I could keep it down to about $30 a month. I’ve got the device on my walker, which is beside my recliner. I don't wear it because it irritates me. I have a lot of allergies and a very sensitive skin.

I had the Medical Alert for quite a while. But, the one I got now, the new one, is very good. I go outside and fall and I could get help even there. I don’t have to be right by my machine in here that tells me what to do. I wear it around my neck and I get false alarm sometimes when my dog jumps up on my chest and pushed my button. But, it makes me pretty good because Medical Alert responds right away, within five or 10 minutes. They had told me the ambulance and paramedics were on the way. You can’t beat that. I would tell anybody that Medical Alert is the best thing you’re gonna have with you. People should have it with them at all times. You got something on you that will give you help. I used it two to three times and the fire department was right there at my door.

I had fallen a couple times and there was nobody here for help. Because of that, I decided I needed something in case that happened again. Then I got a Medical Alert and with it, at least I know now that if I need help, all I got to do is push the button, which has happened since, and they responded in five minutes. I thought it might have been sooner.

The person in my care is 90 years old. He has bilateral neuropathy and he's a diabetic. We got him a Medical Alert device before he got in such bad shape but now he has 24/7 care. He always wears the device around his neck.

I live alone and I needed somebody to contact if I fall. Since getting my Medical Alert, I've worn the button 24/7. At times, I push the button and their rep comes on and says "emergency emergency". But then I tell the rep that it's not an emergency but a test. Still, I feel good about their response time and I'm satisfied with Medical Alert.

I'm living by myself and I have fallen twice already. I used my Medical Alert one time and I was very pleased with the local fire department. Their response time has been wonderful. As a matter of fact, they got here just about as fast as my neighbor from across the street did. I live in a small little town, and I’m not but about four blocks from the fire station. I fell outside coming out of my garage and I was face down on the ground and they came. Two got on my feet and two guys at my shoulders. And I told them that was the first out of body experience I’ve ever had when they picked me up. I’m a happy camper. I’m happy with everything about mine.